VILT

🧠 Happy World Mental Health Day! For too long, mental health has been a taboo topic, often overlooked in the workplace. At VILT, we recognize that mental well-being is essential for a thriving work environment, which is why we’ve always put people first. It’s a core part of our values and company culture. In line with this year’s theme, "Mental Health at Work," we want to share 7 valuable tips from the United Nations community to help create a supportive atmosphere for everyone: 1️⃣ Prioritize communication and connection 2️⃣ Encourage a supportive culture 3️⃣ Offer mental health resources 4️⃣ Promote work-life balance 5️⃣ Implement flexible working arrangements 6️⃣ Recognize and celebrate achievements 7️⃣ Foster a culture of feedback Let’s work together to break the silence around mental health and support one another in creating a healthier, more inclusive workplace. #VILT #BreakingBoundaries #WorldMentalHealthDay #Wmhd #MentalHealthAtWork #PeopleFirst

The concept of Total Experience (TX) in financial services goes further than simply offering a positive customer experience. It includes both customer experience (CX) and employee experience (EX), ensuring a seamless integration that provides efficient, personalized, and high-quality interactions at all touchpoints. Financial services institutions (FSIs) must adjust to rising customer expectations, remote working environments, and intricate regulatory frameworks. TX, as a strategic approach, seeks to tackle these challenges comprehensively by enhancing both internal and external interactions. ➡️ Continue reading here: https://lnkd.in/dESsG-3f #VILT #BreakingBoundaries #TotalExperience #Communications #EmployeeExperience #CustomerExperience #ExperienceMatters OpenText Partner

In this eBook, you will discover how to enhance the speed, effectiveness, and experience of your call center staff through real-time speech analytics. While hearing is an inherent human ability that helps us avoid issues, listening is a skill that must be cultivated to address challenges. The most effective listeners are those who can anticipate concerns and accurately discern the underlying issues at play. Acquiring this skill requires time and dedication, and teaching it demands even more effort. However, by adopting real-time speech analytics, you can significantly improve your agents listening abilities and help them develop this skill organically. ➡️ See here: https://lnkd.in/d9pDjqca #VILT #BreakingBoundaries #TotalExperience #Communications #EmployeeExperience #CustomerExperience #ExperienceMatters OpenText Partner

In the past, businesses primarily competed based on product quality and price. While these factors remain significant, an increasing number of consumers are now choosing to stay with or leave brands based on their experiences. In this new era focused on experience, every interaction matters. Our latest position paper explores the transformative potential of Total Experience (TX), which combines customer (CX), employee (EX), and operational experience (OX). We break down how an integrated TX strategy leads to better business outcomes, improved satisfaction, and sustained growth.  ➡️ See here: https://lnkd.in/dMAzDiaT #VILT #BreakingBoundaries #TotalExperience #Communications #EmployeeExperience #CustomerExperience #ExperienceMatters OpenText Partner

Eduardo Watanabe Murakoshi’s Comeback Story! After leaving VILT in 2021, Eduardo rejoined the VILT Brazil family in January 2024. What brought him back? The supportive, family-like environment, great benefits, and the unforgettable Full Duplex moments that all VILTians love! Curious about what Eduardo missed the most and what he enjoys now that he’s back? ➡️Swipe through to hear it in his own words! Learn more about us: https://lnkd.in/dDDEVpD7 #BreakingBoundaries #PeopleFirst #JoinUs

Clear and actionable communication is vital at every stage of the customer journey. Each interaction—service or self-service—with customers, prospects, and business partners shapes their overall experience and influences their perception of the brand and business. This, in turn, impacts the quality and value of the relationship shared. Communication should be straightforward, easy to comprehend, and actionable, offering the necessary context for recipients to respond effectively. By connecting with customers based on their preferences and terms, companies can create meaningful interactions that foster a positive and lasting customer experience. ➡️ Continue reading here: https://lnkd.in/d6SWQwJk #VILT #BreakingBoundaries #CCM #OpenText #Communications #EX #CX #DX #TotalExperience #ExperienceMatters OpenText Partner

We’re excited to share a new article written by João Pedro Duarte Cotovio Baptista Martins, VILT's Sales Director - Iberia, UK & Nordics. In this article, Joao explains the similarities and differences between the General Data Protection Regulation (GDPR) and the European Accessibility Act (EAA), focusing on an important but often overlooked area—document accessibility. While GDPR has led to major changes in how companies handle personal data, EAA compliance—especially when it comes to accessible documents—hasn’t gained the same attention yet. With the EAA's full implementation coming in 2025, Joao highlights why businesses should be thinking about accessibility now, particularly for documents that are crucial for daily operations. ➡️ Reach out: marketing@vilt-group.com Read the article below to learn more ⬇️ #VILT #ExperienceMatters #Accesibility #EAA #DocumentAccesibility #Compliance #GDPR OpenText Partner

Carlos Varea Filella left VILT in 2019 but couldn’t stay away for long — he came back in 2021! We asked him what made him return, and (spoiler alert!) it wasn’t just the amazing people… he missed our legendary teambuilding events and, of course, our famous ‘Portuñol’! ➡️ Swipe to see what Carlos has to say about coming back to the VILT family! Learn more about us: https://lnkd.in/dDDEVpD7 #VILT #BreakingBoundaries #PeopleFirst #JoinUs

Every business generates a sea of documents—contracts, invoices, statements—but have you ever stopped to ask: Can all of my customers access these documents? Now, think about it from your customer’s perspective. A visually impaired individual receives their monthly bank statement, but the PDF isn’t optimized for screen readers. What should be a simple task turns into frustration. They’re left navigating a document that reads like an endless stream of gibberish. Not only does this frustrate your customer, but it also reflects poorly on your business, sending an unintended message: We didn’t think of you. This scenario is far more common than you might think—and it’s a problem you can’t afford to ignore. Read our article below to learn more ⬇️ #VILT #ExperienceMatters #Accesibility #EAA #EUdisability #EUaccesibility #DocumentAccesibility OpenText Partner

Congratulations to VILT for achieving Silver level as an #AdobePartner in the Americas region! 🤩 With dozens of Adobe Certified Experts, VILT helps businesses maximize Adobe Experience Cloud to drive growth and deliver transformative digital experiences. 🤝 Welcome to the next level of partnership!