Director of Business Systems

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Looking for SME on finance and accounting principles and processes as they relate to enterprise systems.

Job Description

As the Director of Business Systems, you'll lead roadmap development, project delivery, and support for several of our core platforms such as ERP, HCM, and PLM. Your retail expertise and business acumen will enable you to collaborate with business partners to drive process improvements and technical solutions vital to our domestic and international growth. You'll enforce high-quality standards and use metrics to improve team performance. You will augment your team leveraging vendor partnerships and will optimally manage priorities, schedules, budgets, and risks to ensure excellence in our business applications. Your entrepreneurial drive will fuel proactive innovation recommendations.

Responsibilities include but are not limited to:

• Build, lead and continuously develop a high performing team.
• Assess and recommend org strategy, including partnerships and global support.
• Help lead RFPs for selection of software platforms and implementation partners.
• Establish and enforce sound implementation and support processes.
• Establish and nurture collaborative relationships with key stakeholders across various departments, including accounting/finance, planning, procurement, operations, and People & Culture.
• Oversee the development and execution of strategic roadmaps for business systems, including ERP, Wholesale, HCM, and PLM.
• Lead project delivery efforts, ensuring timely completion within budget and with adherence to quality standards.
• Drive continuous improvement initiatives across all business systems to enhance efficiency and effectiveness.
• Provide ongoing support and maintenance for existing systems and applications.
• Utilize retail/apparel experience and accounting and finance business acumen to deliver leading practice solutions.
• Leverage vendor partnerships strategically to enhance organizational capabilities.
• Assess and mitigate risks associated with business system implementations and operations.
• Monitor and optimize team capacity to meet project demands and organizational goals.
• Enforce standards and best practices to ensure the delivery of high-quality work.
• Continuously improve internal team processes and coordination of work with other teams.
• Mentor and develop team members to foster growth and professional development.
• Contribute to executive status reporting and project presentations.
• Implement metrics to measure team performance and identify areas for improvement.
• Collaborate with technology teams and the PMO to manage schedules, budgets, and priorities effectively.
• Ensure dedication to excellence in collaboration with the quality assurance team to maintain high standards of quality and reliability.
• Work closely with key business stakeholders to ensure your team understands requirements and implements effective solutions.
• Collaborate with the Engineering and Architecture team to ensure system integrations requirements are well understood and properly documented, implemented and supported.
• Foster a culture of teamwork, accountability, and continuous learning within the business systems team.
• Act as a liaison between technical and non-technical stakeholders to ensure alignment and effective communication.
• Prepare for and ensure reliable systems operations during peak season.
• Prepare for and execute periodic system upgrades.
• Proactively evaluate and recommend innovation opportunities to drive business growth.
• Stay updated on industry trends and emerging technologies relevant to business systems.
• Provide leadership, guidance and support to your team members and other business and technology stakeholders in resolving production issues.

Qualifications

• Bachelor’s degree in information systems, Computer Science, Business Administration, or a related field, or comparable professional experience.
• Master's degree is a plus.
• Accounting certification preferred.
• 10+ years proven experience implementing and supporting ERP systems (D365 F&O preferred).
• 7+ years proven technology leadership experience.
• Retail experience required. Apparel or footwear experience preferred.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Strong communication and interpersonal skills.
• Able to collaborate effectively with cross-functional teams and stakeholders.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Knowledge of SDLC and agile practices