At Great Wolf, the IT Technician is responsible for providing technical support for the systems at the lodge. Reporting directly to the IT Manager, technical support includes, but is not limited to workstation and printer installation and maintenance throughout the resort, administering the local server(s), monitoring the network, hardware performance, connectivity and backups.
Essential Duties & Responsibilities
Work closely with on property staff on systems related issues pertaining to the PMS, POS
Proactively monitor and administer the network, workstation operating systems, security system, safety, backups and servers related to the systems within his/her focus for the resort
Assemble, disassemble, repair, install, and de-install computers and related equipment approved for use by the corporate office
Supervise and train employees' use of the systems to assure compliance with pre-defined and set company policies
Participate in job related training, classes, conventions, seminars and personal knowledge enrichment opportunities as directed
Administer and enforce GWR license agreements for compliance budgetary accuracy
Work closely with members of the GWR IT team
Maintain accurate inventories of equipment while maintain an organized, safe and clean work area
Assist the corporate IT on projects and support related issues in the field or at the corporate office
Prioritize projects and support workload at the resort
Conduct regular training sessions to keep the knowledge base at the properties current
Basic Qualifications & Skills
Associates degree in IT or related field (or equivalent combination of education/experience)
Strong support knowledge of O365, Microsoft Office, network technologies and concepts (TCP/IP, SMTP and Ethernet, Wide Area Networks), desktop/mobile OS and hardware as well as audio/visual support experience
Demonstrated proficiency in Microsoft Office suite
Successful completion of criminal background check and drug screen
Desired Qualifications & Traits
Microsoft Certification
Previous IT experience in hotel/resort/theme park industry
SCCM administration, and a working knowledge of Cisco and server virtualization
Strong problem solving and organizational skills
Attention to detail
Enthusiastic and positive energy
Multi-tasking ability
Physical Requirements
Able to lift up to 20 lbs.
Able to bend, stretch, and twist
Able to stand or sit for long periods of time
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Hospitality
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