Assists the VP, Director and Managers with development, implementation, and support of assigned projects for Payment Processing services
Project manager for internal Digital Solutions Division Payment projects, which includes documentation of scope, development of timeline, development of a communication plan, and coordination of multiple divisions for project completion
May assist in the implementation of payment services, template websites and forms requiring the generation of status reports, timelines, administrative user training, and launch
Assists the Managers with product upgrades including regression testing, scheduling, and external customer communications
Develops subject matter expertise in configuration options for the assigned products
Collect and submit required information to establish merchant card services and payment processors, assist with configuration of payment checkout pages & processes, and testing of setup & configuration
Coordination of documentation related to payment accounts and transactions for month-end statistics and cost avoidance tracking
Provides tier 1 support for administrative users and tier 2 support for end users of the payment processing services, template websites and forms
Uses data from support tickets to identify and propose improvements to the products, documentation, and processes
Qualifications
Undergraduate degree in business or equivalent work experience in project support role, business analysis or administrative support & client relations
Proficient with the Microsoft Office Suite and solid experience using Microsoft Excel
Self-motivated with the ability to multi-task, prioritize tasks and deliver results to ensure timely follow-up and follow-through
Desire and ability to work in a fast-paced and highly flexible environment
Strong analytical, critical thinking, and problem-solving skills with the ability to multi-task and provide support to multiple high-stake web-based electronic commerce projects at once.
Excellent customer service skills, including exceptional verbal and written abilities. Strong organizational, prioritization and delegation skills.
Ability to create streamlined process to improve current processes.
Self-motivated, team oriented, positive professional with the ability and desire to thrive in a client-service, flexible environment.
Enjoy working independently and within small project teams
Ability to handle multiple tasks and deadlines simultaneously
Commitment to accuracy and timeliness with strong attention to detail
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Software Development
Referrals increase your chances of interviewing at Tyler Technologies by 2x