Hi LinkedIn Members we are hiring South Korea Customer location CEMEX Kies & Splitt Frankfurter Ch 1, 15562 Rüdersdorf bei Berlin, Germany *Must have driver license* work : LeveL1 Desktop Support *First he will work as Backfill with 300 Euros/ Day. *Fluent German and must have valid ID and work permit.* *Must have car if lives far from location* . > BAND 1 JOB DESCRIPTION Job Description The Band 1 – Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 years’ experience in Windows Desktop support. Position Responsibilities and Functions a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple p anyone interested please contact me:+923114074626 ghazi@ghazitech.com
GHAZI TECH SERVICES LTD’s Post
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