My colleague Esther Tham from Thoughtworks Singapore, sharing her views on Human Centric design approach to Customer Experience and how to build engaging and meaningful engagement. How do you adopt new technologies like AI into your customer experience strategy. #humancentric #customerexperience #emergingtechnology #thoughtworks Sylvester Pascal Sunil Mundra Rahul Chandra Sriram Krishnaswamy Wen Shun Wong Hormese Tharakan Ekta Sivasriamphai
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Registrations open for Technology Radar Vol.31 sneak peek webinars Be the first to see inside Technology Radar Vol.31 Join us for one of two preview webinars on either October 16 or 17 for an inside look into the upcoming volume of Technology Radar. It’s your chance to find out what Thoughtworkers think is important, exciting, challenging and just plain interesting — before anyone else does. It’s also an opportunity to get a deeper perspective on what will feature. Technology leaders from Thoughtworks will be on hand offering their thoughts on the technologies and wider trends that industry practitioners need to pay attention to, and will respond to any questions you might have about the upcoming Radar. It’s completely free to join and open to everyone. All you need to do is register. There are two sessions. Pick the one that works best for you: https://lnkd.in/gCVxCdGG
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It was wonderful to chat with Alex Titlyanov from DKATALIS about Banking as a Service model and its impact to society, we covered areas around partners in an ecosystem play both from positives and risk perspective. We covered innovation culture and running a profitable digital business. Thank you Alex Titlyanov for sharing your insights. As Thoughtworks, we get to operate across the spectrum with Financial Services companies and this is where we can bring our expertise and cross industry experience for our clients, be it the disruptor or the disrupted. Sameer Deans Omar Bashir Sylvester Pascal YUE MA Wayne Te Paa Manu Iyer Ekta Sivasriamphai Kristan Vingrys #thoughtworks #BaaS #DigitalTransformation #Ecosystem #InnovationCulture
🌟 Last week Jayesh Ghatge and Alex Titlyanov participated in a fireside chat at the Digital transformation for Banking and Insurance Conference in Singapore. 🎞️ The panel discussed the transformative power of Banking as a Service and its impact on the financial industry. ⚡ Here are some key takeaways from the fireside chat: 🚀 Financial Inclusion: The transformative power of being an ecosystem player and catering to the unbanked and underbanked, thereby bringing people closer to their dreams. Millions of lives were impacted by Jago in Indonesia. 🌍 Partnerships and Risk Management: In a complex ecosystem, who owns the customer experience and manages the risks? Jayesh and Alex highlighted the need for collaboration among partners, bringing innovation and new offerings for customers. While partnerships bring scale and innovation, they also introduce risks that need careful navigation, with regulators playing a crucial role. 🤝 People and Culture: Building a strong, Tech @ core culture is essential for success. Jayesh and Alex shared insights on fostering synergy between tech and business teams, emphasizing the importance of an agile operating model and a supportive ecosystem of partners. The key is orchestrating these elements, not just managing them. #DigitalTransformation #Partnerships DKATALIS
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Excited to announce that I'll be joining Alex Titlyanov from DKATALIS for a fireside chat at the Future Finance - Digital Transformation Summit for Banking and Finance on September 5th in Singapore! We’ll be discussing the latest trends and strategies in digital transformation within the banking and finance industry. Our chat kicks off at 9:20 AM, so make sure to join us for an insightful session. If you're in Singapore and attending the conference, don’t hesitate to stop by and say hello! Looking forward to connecting with fellow industry professionals. 🔗 Check out the event details here https://lnkd.in/gun7PC_Q #DigitalTransformation #BankingAndFinance #FutureFinance #Singapore Thoughtworks Wayne Te Paa Manu Iyer Omar Bashir Sameer Deans Rashi Rastogi Ekta Sivasriamphai Sylvester Pascal
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What a wonderful evening spent with BFSI executives from Singapore. Lots of learning’s and great discussion overall at our Financial Leaders Network event. Sameer Deans Omar Bashir Wayne Te Paa Manu Iyer Rashi Rastogi Ekta Sivasriamphai Hormese Tharakan Sylvester Pascal
🌟 Last week, we had the privilege of hosting Dr Dennis Khoo and Steven Koh, along with Omar Bashir and Manu Iyer at our Financial Leaders Network event in Singapore. 🎞️ The panel discussed an outcome-oriented approach to business value cases and the distinction between lead and lag indicators, which differ based on the stage of engagement or initiative and the use of capitalization or OPEX budget envelopes. ⚡ Here are some key takeaways from the event: ▶️ Customer centricity is key: Developing a customer-centric approach is crucial for successful #DigitalTransformation. Understanding and integrating customer feedback can lead to enhanced satisfaction and loyalty. ▶️ Balancing #Innovation with operational efficiency and risk management: Innovate to stay competitive while ensuring operations remain efficient and risks are managed effectively. This balance leads to sustainable growth and long-term success. ▶️ Importance of a data-led business case: Building a data-led business case is essential. Utilizing data to inform decisions and demonstrate success helps in gaining stakeholder buy-in and ensures alignment with business goals. Thank you to all our speakers and attendees for making this event a success! #FinancialServices GovTech Singapore
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Join us for an insightful panel discussion on enterprise modernization! Our expert panelists will explore how leading organizations are managing change effectively and mitigating risks to achieve successful modernization. Register today: https://lnkd.in/gEGebi9p #enterprisemodernization #mitigaterisks
Balancing risk and opportunity in your modernization journey
thoughtworks.com
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Thoughtworks hosted an insightful discussion in #Singapore on "Unveiling Assisted Advice: Generative AI's Power to Transform Customer Engagement in Banking" with BFSI leaders. It was amazing to see this community come together and share their experiences and opportunities, while acknowledging the challenges of implementing AI use cases and moving beyond POCs to production. The event was expertly facilitated by Manu Iyer, with support from Olli Petteri Sydänlammi and Andy Nolan. We want to extend our gratitude to all the leaders who participated and shared their collective wisdom. Our BFSI community is growing across the #SEA region and we hope to see even more of you at our Digital Leaders Forum event on 14-May 2024 in #Singapore. Don't miss out on the opportunity to join in the conversation! Wayne Te Paa Rashi Rastogi Sylvester Pascal Adam Wood Sameer Deans Omar Bashir Ekta Sivasriamphai Kristan Vingrys #GenAI #AssistedAdvice #BFSI #Thoughtworks
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1yCongratula Esther Tham and David Tam two awesome people in one stage! :)