How To Rethink Your Customer Segmentation Efforts To Be More Profitable - eCommerceFuel
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Customer Quizzes ❓
Consider the creative approach of utilizing customer quizzes, as one ECF member did through RevenueHunt.
"We started doing customer quizzes using RevenueHunt – it’s more of a value add for the customer than a survey would be, and we use each Q&A as a marketing opportunity to sell the customer a little more… but it has also given us customer insights! (And the conversion rates after taking the quiz are like 5x higher than average on our site)." — ECF Member
Not only do these quizzes serve as a value-add for the customer, but they also double as a marketing tool.
Streamlined Email Segmentation (with Klaviyo) 💌
The concept is simple: Segments will help you send the right emails to the right people.
An ECF member used segmentation to reactivate dormant email segments before Q4 to capitalize on Black Friday and Cyber Monday.
Focusing on users active within the last 30 days, they segmented less-engaged customers into two groups based on their last purchase: 60-180 days and over 180 days ago. These groups received $10 and $20 coupons, respectively. The emails avoided promotional language, leading to a 35% open rate and bypassing Google’s promo tab.
"The re-activation strategy doubled our “Open or Active – 30 Day segment” and generated $10,000+ in sales. Win-win." — ECF member
Klaviyo customer segmentation tool allows for highly specific audience targeting based on various conditions, from location to purchase history.
Its real-time data updating ensures that segments are always current, making your marketing efforts more timely and relevant. Klaviyo also allows for enhanced social media ad targeting by syncing with platforms like Facebook and Instagram.
More recently, they’ve just announced Klaviyo’s Customer Data Platform (CDP), which will further enhance customer segmentation by speeding up decision-making and providing quick access to insights. It cuts costs by eliminating the need for multiple tools or custom development.
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