How Strategic Procurement Powers Your ESG Engine

Your supply chain doesn’t just impact your own organization. Everything trickles down to your customers. Higher costs? Customers see higher prices. Supply chain waste? Customers opt for more responsible partners. Delivery delays? Customers wait.

Today, your ESG initiatives do more than demonstrate your sustainability and community commitments to your board—they enhance your customer experience. Strategic, responsible procurement lights the way for your organization to reduce costs, build business resilience, and improve your community impact. We recently recognized partners who lead the way in both supplier diversity and sustainability: PVH Corp., Autodesk, Intuit, and Maximus.

Ready to join the ranks of these 2023 Customer Sustainability and Supplier Diversity Award recipients? Explore these resources to learn how ⬇️

• Insights on Procurement’s CX Impact 

How you get supplies has become critical to the overall customer experience. But our 2024 State of Procurement Report finds many buyers struggle to gather suppliers’ ESG information. Learn how technology equips teams to meet ESG goals and customer expectations. 

• Built-For-Business Features Support Responsible Purchasing 

“Environmental responsibility is more than just a one-and-done process. Each business has different priorities to consider as they work toward their sustainability goals,” says Anthony Jenkins, senior product manager of sustainability at Amazon Business. Learn how to source certified suppliers, set guidelines, and share your progress with customers. 

• How to Balance Responsibility and Business Needs

How do you know if your procurement solution suits your budget and your goals? Tune into this podcast to learn how experts evaluate responsible purchasing tools. 

• Create a Customer Delivery Experience and Reduce Waste

Control of your procurement operations keeps you on track to deliver a world-class customer experience. See how to customize your delivery experience to reduce costs and waste.

• Deliver Convenience and Selection Deliver For Your Customers 

Customers crave simplicity and familiarity. That’s why Kuwait Petroleum Italia (Q8) leveraged Amazon Business for their customer loyalty catalog. Discover the benefit of a combined B2B2C partner and end-to-end procurement solution. 

• Four Steps to Enhance Mission-Driven Purchasing 

Mission-driven purchasing strengthens a nonprofit organization’s reputation, enhances stakeholder engagement, and creates a positive community impact. Learn how data, buying policies, and relationships transform your procurement function. 

At Amazon Business, we’re just as customer-obsessed as you are. We found that 81% of buyers are required to buy from certified sellers. Even among those without such mandates, 40% of buyers still take environmental, social, and governance (ESG) factors into account when making business purchases. That’s why Smart Business Buying simplifies how your team discovers, buys from, and manages a wide variety of diverse and sustainable suppliers. 

Want more on the relationship between procurement and CX? Share what you’d like to learn in the next newsletter below.