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Português Help Desk Software Glossary
If you are just getting started with help desk software or customer service in general, you might have a problem with all those new words. We have put together complete list of customer service terminology.
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C
- Call center
- Call center automation
- Call center jobs
- Call center phone
- Call center software
- Call center solution
- Call center supervisors
- Call Center Technology
- Call disposition
- Call masking
- Call resolution
- Call tag
- Call tagging
- Call time
- Call to action button
- Canned Messages
- Chat button
- Chat client
- Chat service
- Chat software
- Chat support
- Chat Tool
- Chatbox
- Chatting apps
- Churn
- Closed ticket
- Code of practice
- Cold Calling
- Community
- Community forum
- Contact Center
- Contact center as a service
- Content management vs knowledge management
- Conversion costs
- Cost per call
- Cost per contact
- CRM
- CRM services
- CRON job
- Custom agent roles
- Custom status
- Customer Care
- Customer delight
- Customer driven marketing strategy
- Customer engagement
- Customer engagement model
- Customer experience
- Customer information
- Customer interaction
- Customer lists
- Customer relations
- Customer Relationship
- Customer representative
- Customer satisfaction rating
- Customer satisfaction survey
- Customer service
- Customer Service Call Center
- Customer service callback
- Customer service center
- Customer service consultant
- Customer service management explained: Essential tools and techniques
- Customer service manager
- Customer service satisfaction
- Customer service skills
- Customer service software
- Customer service tools
- Customer service training
- Customer support
- Customer tracking software
- Customize
- What is Call Volume?
- Сall handling time
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