FAQ

OsiriX

Does OsiriX support Retina screens? including the new 5K iMac?
Yes, OsiriX is fully compatible and enhanced for such screens. All the available pixels will be used to display the images at a very high resolution. We highly recommend these screens.

 

What is the recommended hardware (requirements)?
Latest version of OsiriX is compatible with any Mac computers, running from OS X 10.15 to macOS 15. We recommend a minimum of 6GB of RAM. Any graphic boards are compatible. Intel and Apple Silicon processors are supported. We recommend a SSD hard disk for best performances.

 

Is OsiriX optimised for Apple Silicon processors?
Yes, OsiriX is compiled and optimised for Apple Silicon processors, including the M1, M2, M3, M4 processors. These new processors are recommended for OsiriX best performances.

 

OsiriX is blocked / crashing / hanging, what should I do?
See this document for more information.

 

Is OsiriX compatible with Windows or Linux?
No, OsiriX runs only on a Mac with macOS / OS X.

 

Can I have the DICOM Conformance Statement for OsiriX?
DICOM Conformance Statement (apply to all versions of OsiriX)

 

OsiriX Lite

Why can’t I open a 2’000 images series with OsiriX Lite?
OsiriX Lite is limited and can only open about 800 images series at the same time (images matrix of 512×512).
OsiriX MD is not limited and can open any number of images. OsiriX MD is available to purchase on our store.

 

What is the difference between OsiriX Lite and OsiriX MD?
OsiriX Lite is the demo version of OsiriX MD. Features are limited.
OsiriX MD is the complete edition with all features.
A comparison table is available here.

 

OsiriX MD

What is the End User License Agreement (EULA) of OsiriX MD?
The license for OsiriX MD is available here.

 

Can Osirix MD be used for Mammogram diagnosis?
Yes, only if an appropriate approved medical monitor (explicitly certified for mammography) is connected to your Mac computer.

 

What happen if I use OsiriX on an unsupported hardware or operating system?
As a certified medical device, we have to notify the user when OsiriX runs in an untested and unvalidated environment. Each version of OsiriX MD is validated for macOS versions (list of supported macOS versions is available in OsiriX software license). It is highly discouraged to use OsiriX in an unsupported environment. It can crash, produce errors or corrupt the database.

 

Purchase

What is the OsiriX MD Monthly Subscription?
You are charged each month. You can stop the subscription at any time without extra charges. The minimal duration is 1 month. If the subscription is invalid, cancelled or stopped, the use of OsiriX MD will be limited.

 

What is the OsiriX MD Yearly Subscription?
You are charged each year. You can stop the subscription at any time without extra charges. The minimal duration is 1 year. If the subscription is invalid, cancelled or stopped, the use of OsiriX MD will be limited.

 

I would like to buy several new licenses of OsiriX MD, what discount do you provide?
If you buy 4 or more “OsiriX MD” new licenses at the same time, you have a 15% discount.
If you buy 8 or more “OsiriX MD” new licenses at the same time, you have a 20% discount.

 

Could you provide quotation?
The most effective way to buy OsiriX is to use our e-commerce store. If needed, we can provide a quote / invoice.

 

Is there a special educational institution discount for your products?
No.

 

Can I purchase only one registration key and use the product on several computers?
No, OsiriX MD (single computer license) can only be installed on 1 computer. For each extra computer, you need to buy an extra license.
If you want to install OsiriX MD on 10 computers or more, site licenses are also available.

 

Is there a site licence for OsiriX MD?
Yes, if you want to install it on more than 8 workstations, we can provide a site license with 10, 15 or 20 seats. This site license has a single registration key, easier to deploy on several workstations. Prices and options are available on this page.

 

I would like to pay by wire transfer to a bank account. Is it possible?
Yes, contact us. We will prepare a quote/invoice document, with our bank account information. We need your complete address to prepare this document.

 

Do I need to be always online (connected to Internet) when I use OsiriX?
You need to be always online when you use OsiriX MD.

 

What is an OsiriX account?
Your OsiriX account is created when you purchase one of our products or a subscription. You can access your account through our web site, and you can also connect OsiriX to your OsiriX account to have access to your subscriptions (Preferences window → General panel).

 

Registration Key

I bought your product, where is my registration key?
Log in your account.
The username is the email address used during the purchase process. If you don’t already have a password, you can request one from this page.
In your purchase list, you will find the registration key.

 

I cannot login in Pixmeo’s website. I don’t remember my password.
You can request a new password by email on this page.

 

My registration key REG-XXXXXX-XXXXX-XXXXX-XXXXX-XXX does not work with the new version of OsiriX, why? Do I need to re-buy OsiriX ?
Buying a registration key gives you access to all updates of OsiriX for free for 1 year. You need to buy a registration upgrade (at a discounted price) to continue to receive free updates during one new year, in your account.

 

Where can I download the latest version of OsiriX?
Log in your account, in your purchase list, you will find the download link.

 

May I transfer my application from my old computer to my new computer?
Yes:
1) Delete the application from your old computer (Applications folder).
2) Use the installer (available in your account), to install the application on your new computer.

 

During the installation process, I have to enter a username and a password. Where do I find these credentials?
The username and password are the macOS username and password. The user or the administrator of the computer have created them. They are required to install OsiriX application.

 

Reseller

Is there a special reseller discount for your products?
Yes, for 20+ licenses per year. Contact us to become a reseller.

 

I’m a reseller. Can I buy a product from you and resell it to the end user?
Yes, if you send us the final user email with the transaction ID, when you transfer the purchase to the end user. This is mandatory for OsiriX MD, certified as a medical device : we need to be able to contact the end user, if we discover a major problem in OsiriX MD.