What's New in Pendo

Product personalization, no coding necessary

What if you could edit your product and website directly, without code? What if you could build highly targeted modules and place them in the user interface (UI) of your website or product? And what if you could build these the same way you build in-app guides? That would give you the power to truly customize the product experience for different user segments—by yourself, and in minutes (not months). With embedded content, product and marketing teams have a no-code way to personalize their products, websites, and buying experiences to achieve outcomes like never before.

Enhance your guides with AI and easily add context from your own knowledge base

Link your existing knowledge base to Pendo AI to create guides in your tone and voice, faster than ever. With Pendo’s AI knowledge base, you can create new guides informed by your current resources and documentation.

Tailor Pendo One to your team

Product teams need to set up Pendo One to support their workflow needs and requirements. To help you do this, we’re working on features to enhance setup and administration like connecting user flows between product usage data install and user management. You’ll get access to flexible views of product usage data, custom workspaces for specific projects, additional permissioning capabilities, and personalized home pages.

Drive engagement and adoption by connecting in-app guides, email, and behavioral data into one messaging journey.

Building a great product isn’t enough to ensure engagement. You need to deliver the right message, at the right time, in the right place, to achieve the product outcomes you need. Orchestrate combines email, in-app guides, and AI-powered product data to deliver personalized experiences your customers will love, and adoption rates your team will celebrate.

Have immediate, actionable insights surfaced to you on how to increase growth based on user trends.

Understanding what’s going on in your user data can be tough. Especially when searching for ways to increase growth or fight churn. With Pendo Insights, you have automated, AI-powered insights revealing retention trends in your user behavior and suggesting opportunities for growth. Each insight includes a clear business outcome and recommended next steps, helping you quickly take action on your data without the need for manual research.

Work better as a team within Pendo One.

If you want to go fast, go alone. If you want to go far, go together. We all know that team collaboration is powerful, so we’ve added a new communication layer that enables your team to have discussions and brainstorm ideas right in Pendo. React to data with emojis or images, comment and @mention colleagues to start a discussion in context. Now, you have the tools you need to increase and improve communication, shorten feedback loops, and help your teams work better together. Collaboration is live first in dashboards, and is coming soon to the entirety of the Pendo platform.

Track critical metrics instantly and keep teams aligned with customizable dashboard templates.

Dashboards help product leaders centralize data, align on goals, and share progress across the company. But building the right reports to capture data stories like new feature adoption or overall application usage, can be tough. Pendo’s dashboard templates enable you to track what matters in seconds. Save time, rally teams around the right data, and drive business outcomes like increased retention and revenue growth.

AI-generated usage insights paired with specific replays so you can see what’s happening. Spend less time watching replays, and more time sharing/prioritizing the work that matters most.

With AI suggested replays, we surface relevant and impactful replays, grouped by key behaviors and trends, automatically.Suggested Replays reduces manual triaging, gets you to value faster, and provides more visual evidence that you might have missed otherwise. You can also apply filters to help you focus on suggestions that matter the most to you.

Connect the journey between non logged-in and logged-in users with new Identity Mapping features.

The customer journey starts long before a user logs into your app. What if you could connect what happens before a user logs in, with their logged in behavior––in Pendo? You’d get a complete view of the customer journey and be able to architect a much more successful experience. The complete user journey is the spirit behind Identity Mapping in Pendo.

Pendo Listen is a new set of features focused on improving the product discovery process.

With Pendo Listen (formerly known as Pendo Discover) you’ll truly leverage the voice of the customer to take action. If you’re struggling to prioritize product decisions and separate signal from the noise in customer feedback—Listen is for you. With it you’ll generate smarter hypotheses, quickly test them with the right audience, and share them with ease.

Pendo AI helps businesses accelerate how they build and launch products that customers actually want.

Pendo AI is a collection of AI-powered products and features including one-click guides and localization, instant summaries of qualitative user feedback, and AI-generated content and copy. Eliminate hours of manual effort and uncover insights to drive impactful business outcomes—like revenue growth, customer retention, and more.