JEFF KAGAN
Jeff Kagan is a Wireless Analyst, Telecom Analyst, speaker, author and consultant. Over 30 years he has followed the Customer Experience through technology like wireless, wire line, telecom, Internet, cable TV, IPTV, Cloud, AI, Mobile Pay, FinTech and more. Email him at jeff@jeffKAGAN.com.
BY JEFF KAGAN
Commentary
Kagan: Tech titans in retail and why it's time to make shopping fun
Jeff Kagan explains why every retailer should be noticing what some big tech titans are doing with retail and re-think and improve the experience for shoppers.
Commentary
Kagan: Make it easier for customers to love you with "sense of store"
Jeff Kagan explains why retailers should embrace the concept of 'sense of store' as it can touch the consumer soul. It's the kind of relationship that separates the companies that see strong growth from those who struggle.
Commentary
Kagan: Is Amazon Pay a trojan horse digital wallet to retailers?
Jeff Kagan explains why he believes Amazon Pay could have a successful future as a payment method in the retail world, even though these retailers are arch competitors with Amazon.com.
Commentary
Kagan: Walmart radio heard in stores from coast to coast
Jeff Kagan puts the spotlight on Walmart radio and how it may be an example of a new, and potentially big retail wave and one that improves improve the customer relationship with the store.
Commentary
Kagan: How 5G wireless change wave will impact retail
Jeff Kagan explains why and how 5G wireless will impact the retail sector, as well as the retail customer experience.
Commentary
Kagan: Retailers going back to basics for growth
Jeff Kagan, industry analyst, explains how retail management now has a newer and younger mindset and they are rapidly taking the industry in new directions. While there is nothing wrong with innovation and new ideas, it's also important to recognize the customer base is like a pie with lots of slices.
Commentary
Kagan: Kroger change wave keeps up with Amazon Whole Foods
Jeff Kagan examines trends and technologies coming to play in the retail grocery segment.
Commentary
Kagan: How checkout technology can create competitive advantage
Jeff Kagan explains why checkout technology is an important piece of the retail customer experience puzzle to win customers' hearts.
Commentary
Kagan: Grocery kicking to high gear with e-commerce, home delivery
Jeff Kagan explains why grocers can't simply choose to sit the change wave taking place in their industry. If they do, the wave will pass them by, leaving them behind where they will slowly wither and die.
Commentary
Kagan: How Best Buy transformed itself for success
Jeff Kagan explains why Best Buy is a model of success that struggling retailers may want to take note. The retailer saw what was coming and transformed to survive.
News
Walmart debuts same-day pharmacy/goods deliveryMost consumers like human customer serviceSurvey reveals disconnect between retail shoppers, marketersGold retailer taps Tera Fead as COOVince taps Teamwork Commerce for POS at flagship storeHoliday spend projected to hit record-setting markSeptember retail sales reveal consumers willing to spendMore NewsResources
Preparing Your CX Org For Busy Season: Expert Tips for SuccessMicrosoft’s formula for the best e-commerce customer experienceJoin us for an exciting ISV Panel discussion with Ingenico, Payroc and UCP5 secrets from top QSRs to increase Gen Z retentionGivexEngageAI Offers New Engagement StrategiesMore ResourcesTrending
Survey reveals disconnect between retail shoppers, marketersSan Jose Sharks CX leader talks strategy, shares insightsSmall stores, big footprint: 3 ways retailers can leverage digital tech to optimize small spacesFrom storefront to screen: A modern retailer's guide to leveraging technology for successHoliday spend projected to hit record-setting markPremium Content
It's Okay to Be An IDIOT: From the Center Ring to the Boardroom [2095]It's Okay to Be An IDIOT: From the Center Ring to the Boardroom [1647]It's Okay to Be An IDIOT: From the Center Ring to the Boardroom [1148]It's Okay to Be An IDIOT: From the Center Ring to the Boardroom [599]2023 Kiosk Marketplace Census Report [395]
About Us | Contact Us | Advertise | Editorial Policy | Blogger Application | Privacy Policy | Terms Of Service | Site Map | Rss
Use of and/or registration on any portion of this site constitutes acceptance of our Terms Of Service and Privacy Policy. The material on this
site may not be reproduced, distributed, cached, or otherwise used, except with the prior written permission of Networld Media Group.
site may not be reproduced, distributed, cached, or otherwise used, except with the prior written permission of Networld Media Group.
 | Copyright © 2024 Networld Media Group, LLC. All rights reserved. |
Already a member? Sign in below.
You may sign into this site using your login credentials
from any of these Networld Media Group sites:
