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Jeff Kagan is a Wireless Analyst, Telecom Analyst, speaker, author and consultant. Over 30 years he has followed the Customer Experience through technology like wireless, wire line, telecom, Internet, cable TV, IPTV, Cloud, AI, Mobile Pay, FinTech and more. Email him at jeff@jeffKAGAN.com.
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BY JEFF KAGAN

Kagan: Tech titans in retail and why it's time to make shopping fun
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Kagan: Tech titans in retail and why it's time to make shopping fun

Jeff Kagan explains why every retailer should be noticing what some big tech titans are doing with retail and re-think and improve the experience for shoppers.

| by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Kagan: Make it easier for customers to love you with "sense of store"
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Kagan: Make it easier for customers to love you with "sense of store"

Jeff Kagan explains why retailers should embrace the concept of 'sense of store' as it can touch the consumer soul. It's the kind of relationship that separates the companies that see strong growth from those who struggle.

| by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Kagan: Is Amazon Pay a trojan horse digital wallet to retailers?
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Kagan: Is Amazon Pay a trojan horse digital wallet to retailers?

Jeff Kagan explains why he believes Amazon Pay could have a successful future as a payment method in the retail world, even though these retailers are arch competitors with Amazon.com.

| by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Kagan: Walmart radio heard in stores from coast to coast
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Kagan: Walmart radio heard in stores from coast to coast

Jeff Kagan puts the spotlight on Walmart radio and how it may be an example of a new, and potentially big retail wave and one that improves improve the customer relationship with the store.

| by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Kagan: How 5G wireless change wave will impact retail
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Kagan: How 5G wireless change wave will impact retail

Jeff Kagan explains why and how 5G wireless will impact the retail sector, as well as the retail customer experience.

| by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Kagan: Retailers going back to basics for growth
Commentary

Kagan: Retailers going back to basics for growth

Jeff Kagan, industry analyst, explains how retail management now has a newer and younger mindset and they are rapidly taking the industry in new directions. While there is nothing wrong with innovation and new ideas, it's also important to recognize the customer base is like a pie with lots of slices.

| by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Kagan: Kroger change wave keeps up with Amazon Whole Foods
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Kagan: Kroger change wave keeps up with Amazon Whole Foods

Jeff Kagan examines trends and technologies coming to play in the retail grocery segment.

| by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Kagan: How checkout technology can create competitive advantage
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Kagan: How checkout technology can create competitive advantage

Jeff Kagan explains why checkout technology is an important piece of the retail customer experience puzzle to win customers' hearts.

| by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Kagan: Grocery kicking to high gear with e-commerce, home delivery
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Kagan: Grocery kicking to high gear with e-commerce, home delivery

Jeff Kagan explains why grocers can't simply choose to sit the change wave taking place in their industry. If they do, the wave will pass them by, leaving them behind where they will slowly wither and die.

| by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Kagan: How Best Buy transformed itself for success
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Kagan: How Best Buy transformed itself for success

Jeff Kagan explains why Best Buy is a model of success that struggling retailers may want to take note. The retailer saw what was coming and transformed to survive.

| by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

MORE BY JEFF
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