E10 Introduction To Engineering: Industrial and Systems Engineering
E10 Introduction To Engineering: Industrial and Systems Engineering
E10 Introduction To Engineering: Industrial and Systems Engineering
What is Industrial Engineering (IE)? What is Systems Engineering (SE)? An Early and Modern Example about Manufacturing: Car Assembly A Modern Example about the Service Industry: Disneyland A Modern Example about the truck manufacturing company ISE and ISE Curriculum at SJSU Current Multidisciplinary Research into Efficient and Safer Large-truck Freight Operations
Electrical Engineering to engineer an electrical product or system. Computer Engineering to engineer a computer or a system of networked computers. Industrial Engineering?
To engineer an industry?? No. To engineer an industrial product or system (efficiently and effectively): for manufactured goods or services, originally To engineer a product or system for industry, the military, government, education, etc. Efficiency and Quality Engineering!!
Aviation Systems, including Air Traffic Control Systems Telecommunication and Computer Systems Airline Reservation Systems Software and Database systems Highway Systems Manufacturing Systems, e.g., the Toyota Production System (TPS) ..
The original work cell assembly method Henry Fords idea of assembly line, following the efficiency innovations in cattle slaughtering Many innovations for higher efficiency and better quality, including robotics The Toyota Production System (TPS), practiced at The New United Motor Manufacturing Incorporated (NUMMI) in Fremont, California (and elsewhere)
Simple Take-a-Number virtual waiting lines at a hospital, to avoid patience discomfort or enable rest The recent implementation of Take-aNumber virtual lines at Californias DMVs and recent acceptance of appointments via the Internet Why cant Disneyland use this simple idea? What may be the unintended consequences?
Disneyland first estimated wait time for the customers and displayed it at each attraction. Disneyland then displayed the estimated wait times at the entrance and other strategic locations, for better planning by the customers. Disneyland recently implemented its version of the Take-a-Number system: the FastPass. Better customer satisfaction, and higher revenue too, at the restaurants and gift shops, etc.!
FastPass
Disneyland Splash Mountain
FastPass Machine
Disneyland Splash Mountain
FastPass Ticket
Disneyland Splash Mountain
Goal: Double the amount of truck they manufactured in a day, by optimizing their resources while maintaining excellence in quality One of the objectives of the study was
To know the precise amount of time spent on non value adding tasks at each truck assembly station, in order to optimize their operation
Work measurement studies often use stop watches to collect task times Difficulty
Hold the stopwatch and write the information at the same time The results are not accurate Data collection not easy
State-of-the-Art Software
UmtPlusTM: The highest quality work measurement tool that leverages handheld computers This software developed by Laubrass, facilitates and optimizes the data collection process Just need to click on the appropriate icon and your time is logged Easy to use Truck company customized to suit their needs
Results
Two hours of training in using UmtPlus to collect the necessary data Evaluated 70 workers in just three days Once the tasks have been accurately timed on the PDA the results are uploaded to the computer without having to do any data entry Employees prefer to see the PDAs rather than a stop watch
ISE UG program ranked 3rd in the Nation according to US News Approx 55 Undergraduate students Very active IIE student chapter 165+ Graduate students (MS ISE [110] & MS Human Factors/Ergonomics [55]) Current FTES 125, and approximately 60-65% graduate FTES 4 Full time faculty
Dr. Dessouky Undergraduate Advisor Dr. Tsao Grad Advisor Dr. Freund HF/E Program Director Dr. Minnie Patel Assessment
ISE Faculty experience in manufacturing, healthcare, civil aviation, transportation, supply chain engineering, biometrics, process control Research funding from NASA, PATH, MTI, NSF, IBM etc. Very good co-op and employment record
improve quality of products and services minimize costs improve security reduce risk of injury minimize delays improve accommodation for the disabled improve quality of work life of employees improve service to customers reduce human errors improve on-time performance
Manufacturing Computers Semiconductors Biomedical Device Consulting Hospitals Restaurant chains Hotel chains Airlines and airports Government agencies Armed forces Worldwide distribution and delivery companies Entertainment companies and retail chains
Eng. Breadth
Engr 10 Problem Solving ME 20 Design & Graphics CmpE 30 MatE 25 Intro to Materials EE 98 Circuits Cmp E 131 Software Engrg
Eng. Management
ISE 105 Intr Systems Engrg ISE 102 Engrg Economics ISE 151 Engrg Mgmt
Math Modeling
ISE 130 Statistics ISE 167 Simulation ISE 170 Operations Research
Quality Control
ISE 131 Quality Control ISE 135 Design of Expts ISE 196R Reliability
Human Component
ISE 112 ISE 114 ISE 120 ISE 164 Occ Hlth Engrg Safety Engineering Work Methods & Measurement Human Computer Interaction *U.S. NEWS among colleges and Universities without doctoral degrees.
Proven US oil reserve: 22 billion barrels Daily US consumption: 21 million barrels Desperate need for fuel efficiency Public transportation for passengers, but how about freight transportation? Longer Combination Vehicles (LCVs) for higher fuel efficiency: 5.4 MPG for a 40,000-lb straight truck and 4.6 MPG for a 140,000-lb turnpike double
LCV for higher productivity: tractor utilization, driver utilization and speed of freight movement But, only 20 states allow such operations. California does not allow them. Why? Safety hazard and damage to roadway A major source: off-tracking Innovative concept: Automated Trailer Steering, for virtual elimination of off-tracking [Rangavajhula & Tsao] Multidisciplinary research: mechanical engineering, electrical engineering, electrical engineering, industrial engineering, economics, public policy, etc.
Questions? Comments? You are the customer, and the product too.