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    Roles & Responsibilities - RamyaRangaswamy

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    ilovesomeone
    The document outlines the management trainee program for 2012 at Lifestyle Apparel for ladies. It describes various roles within the store including customer service representative, cashier, supervisor, assistant/concept manager, inventory, IT, and warehouse. For each role, it lists key responsibilities and other responsibilities. The roles range from assisting customers and maintaining displays for CSRs to scheduling perpetual inventory and producing reports for the inventory team to managing the receipt and dispatch of goods for the warehouse.

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    Roles & Responsibilities - RamyaRangaswamy

    Uploaded by

    ilovesomeone
    77 views16 pages
    The document outlines the management trainee program for 2012 at Lifestyle Apparel for ladies. It describes various roles within the store including customer service representative, cashier, supervisor, assistant/concept manager, inventory, IT, and warehouse. For each role, it lists key responsibilities and other responsibilities. The roles range from assisting customers and maintaining displays for CSRs to scheduling perpetual inventory and producing reports for the inventory team to managing the receipt and dispatch of goods for the warehouse.

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    Roles & Responsibilities_RamyaRangaswamy

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    The document outlines the management trainee program for 2012 at Lifestyle Apparel for ladies. It describes various roles within the store including customer service representative, cashier, supervisor, assistant/concept manager, inventory, IT, and warehouse. For each role, it lists key responsibilities and other responsibilities. The roles range from assisting customers and maintaining displays for CSRs to scheduling perpetual inventory and producing reports for the inventory team to managing the receipt and dispatch of goods for the warehouse.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    77 views16 pages

    Roles & Responsibilities - RamyaRangaswamy

    Uploaded by

    ilovesomeone
    The document outlines the management trainee program for 2012 at Lifestyle Apparel for ladies. It describes various roles within the store including customer service representative, cashier, supervisor, assistant/concept manager, inventory, IT, and warehouse. For each role, it lists key responsibilities and other responsibilities. The roles range from assisting customers and maintaining displays for CSRs to scheduling perpetual inventory and producing reports for the inventory team to managing the receipt and dispatch of goods for the warehouse.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 16

    MANAGEMENT TRAINEE PROGRAM 2012

    Lifestyle Apparel Ladies


    Ramya Rangaswamy-Merchandise Controller

    Store Training - Gopalan Signature Mall

    Learning Roles & Responsibilities


    Customer Service Representatives Cashiers Supervisor Assistant Concept Manager/Concept Manager Inventory IT Warehouse

    Customer Service Representative


    Key Responsibilities
    Assisting customers. Educating & informing customers about the product and promotions. Setting up the floor and maintaining the aesthetic appeal. Keeping up with targets and updating sales reports. Performing global counts.

    Other Responsibilities
    Merchandise display Size cubes Upsell TIC promotion Maintain VM standards Provide shopping bags Train new employees Perpetual Inventory Inwards & Outwards management Variance Identification Container Control Sheet

    Senior CSR

    Cashier
    Key Responsibilities
    Switch on the system, check the display & Q manager, and collect float cash first thing in the morning. Smile & greet the customer, while collecting their shopping bags. Scan the product, inform them about the bill value and discounts offered. Ask for TIC card, if not , advice the customer about the loyalty program.

    Other Responsibilities
    End of day pull out statement Clear tags, and keep the stations clean at all times.

    Manage Cashiers- Grooming, time, processing and escalations. EOD activities collect float, pull out, generate reports and check shortages. Manage the exchange counter & TIC counter. Also manage difficult customers.
    Senior Cashier

    Supervisors
    Key Responsibilities
    Receive inwards ,manage outwards and segregate the stock Inventory room management Manage floor movement of all CSRs Initiate global count process Check display- mannequins, signages, promo signs, VM directives, tickets, and garments Be informed of all running promotions and upcoming events.

    Other Responsibilities
    Check the attendance of all brand staff and company staff Frequent floor walks to ensure everything is in place. Fulfil VM requirements Generate sales reports and SOH report. Convey daily targets to the CSRs. Rectify variances post global count. Address issues

    ACM/CM
    Key Responsibilities
    Merchandise inflow-outflow management Back Store Management Product displays Creating reports and participating in store meetings Follow plan-o-gram Manage manpower and stock Co-ordinate with Merchandise controllers

    Other Responsibilities
    Oversee inwards and outwards process Follow PI schedule given by the inventory team Follow action plans set by the corporate Ensure optimum stock level at all times Provide feedback to the buyers

    Inventory
    Key Responsibilities
    Scheduling Perpetual Inventory Inwards and outwards with correct documentation process. Stock-On-Hand reports

    Other Responsibilities
    Produce report- Sales, shrinkage, damages, and variances. Keeping track of Goods In Transit

    Information Technology
    Key Responsibilities
    Check back-ups and server conditions Entering mark downs and price changes Create reports on sales, walk-ins, billing, TIC conversion, discounts, GV and credit note.

    Other Responsibilities
    Monitor ORPOS Day-end back-up Generate and update CRM data files.

    Warehouse
    Key Processes
    Inwards Inspection Put-away Tagging Picking Dispatches

    Other Processes Storage of store fixtures Barcoding and tagging of imports Cycle Counts Lot Sales

    Documents Involved
    Purchase Order Original Invoice Tax Invoice Lorry Receipt Goods Receipt Note Discrepancy Report Stock Transfer Note Gate Pass

    Thank You

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