I.

INTRODUCTION & RESEARCH DESIGN

1.1 Introduction

All industries are made up of people and function through people,

without people no industries exist. The resources for men, material and

machinery are collected, co-coordinated and utilized through people.

Human resource by themselves fulfill the objectives of an industries, they

need to be united into a team. it is through the combined effects of people

that material and monetary resource are effectively utilized for the

attainment of common objectives without unity of no industry can

achieve its goal.

According to Urwick. L.F., “Business houses are made broken in

the long run not by market, capital, patents or equipment but by men”

Of all the resource, manpower is the only resource, which does not

depreciate with the passage of time. Hence it is the duty of every

employer to safeguard the resource because without human resource no

industrial unit can survive.

In every industrial unit the human resource requires some basic

facilities inside the premises to perform the job properly. These basic

facilities are termed as welfare measures in the Factories act 1948. The

need for adoption of welfare measures as a means to increase the workers

productive efficiency, to keep up these moral and for the maintain of

1
industrial peace which has then realized by all section of the society. The

main objectives of this provision are to provide basic welfare amenities to

the workers, while working in the factories. Provision relating to welfare

of the factory workers has been numbered in Section 42 to Section 50 of

the factories act 1948. The welfare measures according to the Factories

act 1948 are as follows

1. Washing facilities

In every factory adequate and suitable facilities for washing shall

be provided and maintained for the use of workers, Separate and

adequately screened facilities shall be provided for the male and female

workers. Such facilities shall be easily accessible and shall be kept clean.

The state government may make rules prescribing adequate standard of

facilities for washing.

2. Facilities for storing and drying

In every factory facilities must be provided for the storage of

clothing not worn during working hours and for the drying of wet

clothing.

3. Facilities for sitting

In every factory where workers are obliged to work in a standing

position for suitable arrangements for sitting should be made so that such

workers may take advantage often opportunity for rest which may occur

in the course of their worker. The state government may, by notification

2
in the official gazette, grant an exemption from the above provision to

any specified factory or classes or description of factories or to any

specified manufacturing process.

4. First aid appliances

The Act has made the provision for first aid appliances obligatory.

Every factory must have first –aid boxes or cupboards equipped with the

prescribed contents so as to be readily accessible during all working

hours. In every factory where more then 500 workers are ordinarily

employed there shall be provided and maintained an ambulance room of

the prescribed size containing the prescribed equipment the ambulance

rooms shall be in the charge of properly qualified nursing staff. These

facilities shall be made readily available during the working hours of the

factory.

5. Canteen

Section 46 casts statutory duty on occupier of a factory, that is to

say, the person who has the ultimate control of affairs of a factory to

provide a canteen conforming to the rules which may be prescribed by

the State Government.

In every factory employing more than 250 workers the State

Government is given the right to require such factories to maintain a

canteen for the use of the workers.

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 This section authorises the State Government to make rules in

respect of canteens providing for

(a) The date by which the canteen shall be provided;

(b) The standards in respect of construction, accommodation,

furniture and other equipment of the canteen;

(c) The foodstuffs to be served therein and the charges which

may be made thereof;

(d) the constitution of a managing committee for the canteen

and representation of the workers in the management of a

canteen;

(e) the items of expenditure in the running of the canteen which

are not to be taken into account in fixing the cost of the

foodstuffs and which shall be borne by the employer;

(f) The delegation to the Chief Inspector, of the power to make

rules under clause (c).

Where less than 250 workers are employed in a factory, an

obligation to set up a canteen would arise only if there is a settlement.

6. Shelters, rest rooms, and lunch rooms

In every factory where more than 150 workers are employed,

adequate and suitable shelter or rest rooms and a suitable lunch rooms

shall be provided and maintained for the use of the workers. But there is

not need to provide and maintain a lunch room, where any canteen is

4
maintained in accordance with the provisions of section 46. The section

further provides that where a lunch room exists, no worker shall eat any

food in the work room. Such shelters or rests rooms shall be sufficiently

lighted and ventilated and shall be maintained in a cool and clean

condition.

7. Creches

In every factory wherein more than 30 women workers are

ordinarily employed there shall be provided and maintained a suitable

room or rooms for the use of children under the age of six years of such

women. These rooms are called creches. Such rooms must have

adequate accommodation and shall be adequately lighted and ventilated.

They shall be maintained in a clean and sanitary condition. Such rooms

shall be under the charge of women trained in the care of children and

infants. Suitable provision must be made in such crèches for washing and

changing the clothing of the children and for the supply of free milk or

refreshment of both. Facilities must be provided to, others to feed their

children at necessary intervals.

8. Welfare Officers

The main duty to look after the welfare of the workers lies on the

welfare officer of a factory. As such in every factory wherein five

hundred or more workers are ordinarily employed the occupier shall

employ in the factory such number of welfare officers as may be

5
prescribed. The State Government may prescribe the duties,

qualifications and conditions of service of such officers.

1.2 Objectives of the study

The present study about the tea workers in Anally Senthil Tea

Estate is undertaken with the following objectives

• To review the factory’s profile

• To evaluate the statutory welfare benefits extended to the workers

in the factory

• To identify whether there is any relationship between welfare

benefits and demographical factors

• To suggest the ways to improve workers welfare benefits.

1.3 Review of literature

According to Mark Columbus, in his study “Welfare facilities

towards shoe makers in Chicago”, 1964 specifies that, Welfare

measures is one of the most important factors for the overall well-

being. Welfare measures will make the workers more contented in their

job and therefore more productive.

►Space

The employer should make sure that there is adequate space for

all elements that have to inhabit the workspace eg. Employees,

6
furniture, plant and goods that need storing etc. The volume of the

room should allow at least 11 cubic meters per person but only up to a

height of 3 meters (i.e. if you have extremely high ceilings this does

not mean that you can allow for less 'width' per person).

►Washing facilities

The employer should provide all cold and warm water into

washbasins, soap and clean towels with at least one washbasin to five

employees. Drinking water should also always be provided. If any

substances that are harmful to the skin are used then showering

facilities should also be provided.

►Sanitary facilities

These should be provided in segregated areas for men and

women and there should be some ventilated space between the toilets

and the work area.

►Eating facilities

If meals are regularly taken at the workplace then facilities

should be provided for the eating of meals. Segregated areas for

smokers and non-smokers should be provided.

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 ►Clothing

There should be provision for the storage of outdoor clothing

during working hours, which is secure and offers the opportunity to dry

the clothing. Any protective clothing which is required for a job should

have it's own storage area particularly if it is likely to be contaminated

at any time.

►First Aid

If more than four people work on the premises then the

employer need to have a fully equipped first aid box on the premises.

Although it is generally not compulsory for small firms to have a

qualified first aider, unless there is a special risk on the premises, it is

often a good idea to have someone on hand. An Official Accident

Report Book must be kept on hand for employees to use; it is also a

good idea to display useful telephone numbers eg. Local doctors,

hospitals etc. in a prominent position for use in an emergency.

1.4 Scope of the study

The various components of welfare facilities are washing

storing, drying and clothing, sitting first aid appliances, canteen, shelters,

8
restroom, lunch room, crèches, welfare offers, ventilation & temperature,

drinking water, latrines & urinals, spittoons and lighting.

The study is confined into the workers in different categories

such as drivers, supervisor, permanent and temporary workers.

1.5 Need for the study

Government has passed many acts to provide facilities to the

workers in factories. This study evaluates the extend of welfare facilities

available in Anally Senthil tea factory in vaalpharai.

1.6 Significance of the Study

In the present industrial scenario, the basic aim of every organization

is to achieve optimum production of high quality and earn adequate profits

to survive in the field, in this context various welfare measures are

undertaken so as to promote good industrial relations and create congenial

atmosphere. The employers have to satisfy all the needs of employees to

make better profits. Besides giving good wages, the welfare facilities given

to them play a vital role in achieving their objectives. By providing good

welfare facilities, the workers feel a better working condition.

1.7 Methodology

This is an empirical study based on survey method. The data were

collected from both primary & secondary sources.

9
♦ Primary data

The major tool that has been used for collecting data in this study is

an interview schedule. The schedule has been constructed with reverence

to different aspects influencing the welfare facilities in the factory

Accordingly the schedule has been designed to consist of two parts

namely

› Questions regarding personal data

› Questions regarding welfare facilities

In addition to the primary data collected through interview

schedule the researcher has discussion with the supervisor, manager and

promoter. This helped the researcher to collect more valuable

information.

♦ Secondary data

The secondary data has been collected from various records, files

& registers from the factory and journals, pamphlets, internet etc…

1.8 Sampling design

The boundary of this study is Anally Senthil Tea Factory,

Vaalpharai. The Sample Size selected for the study is 50 units. Stratified

Sampling Method was used for the selection of sample units.

1.9 Data processing

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 After completion of interview schedule the researcher edited the

data collected. For further processing, the data have been entered in table

with the help of master table; other calculations were carried out with the

help of scientific calculator.

1.10Statistical tool for analysis

The data collected were analyzed and interpreted with the help of

tables and charts. Simple percentage analysis and Chi-square test was

used for this purpose.

X^2= Σ(O-E) ^2/E

O= Observed frequency

E=Expected frequency

Degree of Freedom=(r-1)(c-1)

1.11 Period of the study

Period of the study was 90 days i.e., from January 2007- March

2007.

1.12 Limitation of the study

The researchers faced the following limitations while doing this

study:

(i) Few of the respondents hesitated to give the correct

information’s.

(ii) Some of the respondents discussed among themselves before

answering.

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(iii) Few respondents hesitated to give opinion about their

management.

(iv) The period of the study was limited.

(v) The validity of the study depends up on the reliability of the

primary data.

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 II. COMPANY PROFILE

This company (The Valparai Rubbers Anally Senthil Tea Estate (P)

Ltd) was started in 1990.

The company cultivation and operation is only tea, both harvest

and manufacture following marketing.

The company harvest annually 15, 00,000 kg of green tea leaves.

The company produces tea at the rate of 23.8% on green leaf. This

achieves a turn over of 3,50,000 kg of salable (made) tea per annum.

The marketing is very effectively achieved by selling its product @

60% in the local market and 40% through auction for export.

In the local market the company is able to get an averages of

Rs.80/- per kg by meeting the strange scenario in the competitive local

market. The rest 40% of its product is sold through auctions which meant

mainly for export by which the company is realizing an annual average of

selling price @ 72/- per kg.

As such the annual turn over of the company is Rs.2, 70,00,000/-

Due to the fluctuation in the export market the company is expecting an

additional hike in its realization which may derive another 30,00,000/- to

13
cover up of the turn over to the turn of 3 crore per annum. The company

further expects considerable additional revenue due to the globalization.

The company to achieve the above has employed 160 permanent

labour tops that continuous employment is provided, and due to the

seasonal and periodical requirement further engaged labour on casual

basis.

The workers are being paid Rs.75/- per day in addition to the

incentive paid for the harvest over and above the base of 20kg per day per

worker. The annual plucking per worker is 40kg per day. Accordingly

the average wage paid to an individual worker is Rs.85/- for 300 day in a

year. The worker is paid Bonus every year which may go upto 20%.

The workers are eligible for the following statutory amenities.

1. Rent free quarters – maintained by the Management.

2. Water supply borne by management.

3. Free medical treatments for entire families.

4. Leave facility & Wages with way expenses.

5. 2/3 wages to the workers falling sick – upto 14 days per annum.

6. Maternity Benefit as per Rules – to Women workers.

7. Gratuity payment as per Statuary Rules – to Act.

8. P.F. and pensioner contributions as pet Act.

9. Crèche maintenance to the children of workers at the cost of

management.

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10. Free tea to workers during working hours.

11. Warm clothing – subsidy as per Rules.

12. Free Uniforms to factory workers, Sanitary Worker and Skilled

Workers.

13. Workers are covered with insurance for any untoward incidents

during working hours.

14. Burial expense of the workers of meatless of their family met by

management if they die in the estate.

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 III. ANALYSIS AND INTERPRETATION OF DATA

3.1 Introduction
The data after collection has been processed and analysed by the
researcher. Technically data processing includes editing the data, coding
the data, classification of data and tabulation of data. The term analysis
refers to the computation of certain measures searching for patents of
relationship that exits. This is the process of analysis relationship are
difference supporting or conflicting with hypothesis should subjected to
statistical test of significance to determine its validity.
In this present chapter the researchers have analysed the data,
which was collected by means of interview schedule from the workers of
Anally Senthil Tea Estate, Vaalpharai. Statistical tools used for analysis
are simple percentage analysis method and Chi-square test.

3.2 Association between demographic factors and welfare facilities

Chi-square analysis is used to test whether the demographic factors

like age, qualification, gender, experience, service condition, monthly

income of the respondents have significance influence over welfare

measures.

X2 = ∑(O-E) 2
E
O= Observed frequency

16
 E=Expected frequency
Degree of Freedom = (r-1) (c-1)

3.2.1 AGE
Table3.1

AGE WISE DISTRIBUTION OF THE RESPONDENTS

Age No. of Respondents % Basis
Below 25 yrs - -
25 - 35 yrs 18 36
35 - 45 yrs 22 44
Above 45 yrs 10 20
Total 50 100
Sources: Primary data
The researcher’s found out that most of the tea workers
belongs to the age group between 35-45 i.e. 44 percentage, about 36
percentage of workers belong to the age group between 25-35 and 20
percentage of the respondents belong to the age above 45 years.
Age wise distribution

45
40
35
30
25
20
15
10
5
0
Below 25 25 - 35 yrs 35 - 45 yrsAbove 45
yrs yrs
% of respondents

17
 Fig. 3.1

Table 3.2
ASSOCIATIONS BETWEEN AGE AND SATISFACTION LEVEL
TOWARDS VARIOUS WELFARE SCHEMES

Age Satisfaction level % Basis

High Low
Below 35 yrs 5 13 18
Above 35 yrs 11 21 32
Total 16 34 50
Sources: Primary data
HO1 – “Age of the respondents has no significant influence over the
level of satisfaction towards welfare measures”

18
 Table 3.3
APPLICATION OF CHI SQUARE TEST BETWEEN AGE AND
SATISFACTION LEVEL TOWARDS VARIOUS WELFARE SCHEMES

O E (O-E)2 (O-E)2/E
5 16 X 18
= 2.88 4.49 1.55
100
11 16 X 32
= 5.12 34.57 6.75
100
13 34 X 18
= 6.12 47.33 7.73
100
21 34 X 32
= 6.12 102.41 9.41
100
25.45
Total

Calculated Value - 25.44

Table Value - 3.841
Degree of freedom - 1

After analysis, the result reveals that the hypothesis is rejected as

the table value is less than the calculated value, hence is can be concluded
that there is significant influence of age over satisfaction level towards
various welfare schemes.

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3.2.2 GENDER

Table 3.4
GENDER WISE DISTRIBUTION OF THE RESPONDENTS

Gender No. of Respondents % Basis

Male 32 64
Female 18 36
Total 50 100
Sources: Primary data
The above table shows that about 64 Percentage of workers are
male and the remaining 36 percentage are females.

Gender wise distribution

70
60
50
40
30
20
10
0
Male Female
% of respondents

Fig. 3.2

20
 Table 3.5
ASSOCIATION BETWEEN GENDER AND SATISFACTION
LEVEL TOWARDS VARIOUS WELFARE SCHEMES

Gender Satisfaction Level Total

High Low
Male 11 21 32
Female 5 13 18
Total 16 34 50
Sources: Primary data
HO2 – “Gender of the respondents has no significant influence ever
the level of satisfaction towards welfare schemes”

Table 3.6

21
 APPLICATION OF CHI.SQUARE TEST BETWEEN GENDER
AND SATISFACTION LEVEL REGARDING VARIOUS
SCHEMES

O E (O-E)2 (O-E)2/E
11 16 X 32
= 5.12 34.57 6.75
100
5 16 X 18
= 2.88 4.49 1.56
100
21 34 X 32
= 10.88 102.41 9.41
100
13 34 X 18
= 6.12 47.33 7.73
100
Total 25.45

Calculated Value - 25.45

Table Value - 3.841
Degree of freedom - 1

After analysis, the result reveals that the hypothesis is rejected as

the table value is less than the calculated value, hence is can be concluded
that there is significant influence of gender over satisfaction level towards
various welfare schemes.

3.2.3 EDUCATION
Table3.7

22
 EDUCATIONAL QUALIFICATION
Educational No. of Respondents % Basis
Qualification
12 24
Primary
Secondary 29 58
Higher Secondary 6 12
Graduate 3 6
Post Graduate - -
Technical - -
Total 50 100
Sources: Primary data

The research’s found that most of the respondents have completed

secondary i.e., 58 percentage and no one among 50 respondents have
completed their post graduate and Technical courses.

Educational qualification

60
50
40
30
20
10
0
Primary Secondary Higher Graduate P.G. &
secondary Technical
% of respondent

Fig. 3.3

Table3.8
ASSOCIATION BETWEEN EDUCATION AND SATISFACTION
LEVEL TOWARDS VARIOUS WELFARE SCHEMES

23
 Gender Satisfaction Level Total
High Low
Secondary 14 27 41
Higher Secondary 1 5 6
Graduate & Technical 1 2 3
Total 16 34 50
Sources: Primary data
HO3 – “Qualification of the respondents have no significant influence
over the level of satisfaction towards various welfare schemes”

Table3.9
APPLICATION OF CHI.SQUARE TEST BETWEEN EDUCATION
AND SATISFACTION LEVEL TOWARDS VARIOUS WELFARE
SCHEMES

O E (O-E)2 (O-E)2/E

24
 14 16 X 41
= 6.56 55.35 8.44
100
1 16 X 16
= 0.96 0.0016 0.0016
100
1 16 X 3
= 0.48 0.27 0.56
100
27 34 X 41
= 13.94 170.56 12.24
100
5 34 X 6
= 2.04 8.76 4.29
100
2 34 X 16
= 1.02 0.96 0.94
100
Total 26.47

Calculated Value - 26.47

Table Value - 5.991
Degree of freedom - 2

After analysis, the result reveals that the hypothesis is rejected as

the table value is less than the calculated value, hence is can be concluded
that there is significant influence of education over satisfaction level
towards various welfare schemes.

III.2.4EXPERIENCE
Table3.10

EXPERIENCE OF THE RESPONDENTS

No. of Years No. of Respondents % Basis
Below 5 yrs 12 24
5 – 10 yrs 19 38
10 – 15 yrs 9 18
Above 15 yrs 10 20

25
 Total 50 100
Sources: Primary data

The table shows that out of 50 respondents 38 percentage have

experience between 5-10 years and 24 percentage have experience below
5 years and the remaining above 10 years.

Experience of workers

40
35
30
25
20
15
10
5
0
Below 5 yrs 5 - 10 yrs 10 - 15 yrs Above 15 yrs
% of respondents

Fig. 3.4

Table3.11
ASSOCIATION BETWEEN EXPERIENCE AND
SATISFACTION LEVEL TOWARDS VARIOUS WELFARE
SCHEMES

Experience Satisfaction Level Total

High Low
Below 10 yrs 12 19 31
Above 10 yrs 4 15 19
Graduate & Technical 1 2 3

26
Total 16 34 50
Sources: Primary data

HO4 – Experience of the respondents has no signified influence ever

the level of satisfaction towards welfare schemes”

Table3.12
APPLICATION OF CHI.SQUARE TEST BETWEEN
EXPERIENCE AND SATISFACTION LEVEL TOWARDS
VARIOUS WELFARE SCHEMES

O E (O-E)2 (O-E)2/E
12 16 X 31
= 4.96 49.56 9.99
100
4 16 X 19
= 3.04 0.92 0.304
100
19 34 x31
= 10.54 71.57 6.79
100
15 34 X 19
= 30.94 254.08 8.21
100
Total 25.3

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 Calculated Value - 25.3
Table Value - 3.841
Degree of freedom - 1

After analysis, the result reveals that the hypothesis is rejected

as the table value is less than the calculated value, hence is can be
concluded that there is significant influence of experience over
satisfaction level towards various welfare schemes.

3.2.5 MONTHLY INCOME

Table3.13

MONTHLY INCOME OF THE RESPONDENTS

Monthly Income No. of Respondents % Basis
Below 1500 0 -
1500 - 2500 45 90
2500 - 3500 2 4
Above 3500 3 6
Total 50 100
Sources: Primary data

The above table shows that most of respondents, are earning

income between 1500 - 2500 i.e. 90 percentage.

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 Income of workers

90
80
70
60
50
40
30
20
10
0
Below 1500 1500 - 2500 2500 - 3500 Above 3500
% of respondents
Fig. 3.5

Table3.14
ASSOCIATION BETWEEN MONTHLY INCOME AND
SATISFACTION LEVEL TOWARDS VARIOUS WELFARE
SCHEMES

Income Satisfaction Level Total

High Low
Below 2500 15 30 45
2500 – 3500 0 2 2
Above 3500 1 2 3
Total 16 34 50
Sources: Primary data

HO5 – “Income of the respondents have no significant influence over

the level of satisfaction towards welfare schemes”

29
 Table3.15
APPLICATION OF CHI.SQUARE TEST BETWEEN INCOME
AND SATISFACTION LEVEL TOWARDS VARIOUS WELFARE
SCHEMES

O E (O-E)2 (O-E)2/E
15 16 X 45
= 7.2 60.84 8.45
100
0 16 X 2
= 0.32 0.1024 0.32
100
1 16 x3
= 0.48 0.2704 0.564
100
30 34 X 45
= 15.3 216.09 14.12
100
2 34 X 2
= 0.68 1.7424 2.56
100
2 34 X 3
= 1.02 0.9604 0.94
100
Total 26.954

Calculated Value - 26.95

Table Value - 5.990

30
 Degree of freedom - 2
After analysis, the result reveals that the hypothesis is rejected as
the table value is less than the calculated value, hence is can be concluded
that there is significant influence of income over satisfaction level
towards various welfare schemes.

III.2.5WASHING FACILITIES

Table3.16
TABLE SHOWING THE OVERALL SATISFACTION OF THE
RESPONDENTS TOWARDS WASHING FACILITY

Washing No. of Respondents % Basis

Highly Satisfied 22 44
Satisfied 26 52
Moderate 2 4
Dissatisfied - -
Highly dissatisfied - -
Total 50 100
Sources: Primary data
The researcher found out that 22 respondents i.e. 44% of the
respondents are highly satisfied, 26 respondents i.e. 52% are satisfied,

60
50 Satisfactory level of respondents towards washing facilities
40
30
20
10
0
Highly Satisfied moderate Dissatisfied Highly
satisfied 31 dissatisfied
% of respondents

Fig. 3.6
and 2 respondents i.e. 4% of the respondents moderately satisfied with
the washing facility.

3.2.7 Drying & storing facilities

Table3.17
TABLE SHOWING THE OVER ALL SATISFACTION OF THE
RESPONDENTS TOWARDS DRYING AND STORING FACILITY
Storing and drying No. of Respondents % Basis
Highly Satisfied 9 18
Satisfied 33 66
Moderate 7 14
Dissatisfied 1 2
Highly dissatisfied - -
Total 50 100
Sources: Primary data

The researcher found out that 9 respondents i.e. 18% of the

respondents are highly satisfied, 33 respondents i.e. 66% are satisfied,
7 respondents i.e. 14% of the respondents moderately satisfied and 1
respondents i.e. 2% are dissatisfied with the drying and storing
facility.
Satisfactory level of respondents towards drying & storing facilities

70
60
50
40
30
20
10
0
Highly Satisfied moderate Dissatisfied Highly
satisfied dissatisfied
% of respondents

Fig. 3.7
32
3.2.8 First aid appliances

Table 3.18
TABLE SHOWING THE OVER ALL SATISFACTION OF THE
RESPONDENTS TOWARDS FIRST AID APPLIANCES
First aid appliance No. of Respondents % Basis
Highly Satisfied 11 22
Satisfied 21 42
Moderate 12 24
Dissatisfied 3 6
Highly dissatisfied 3 6
Total 50 100
Sources: Primary data
The researcher found out that 11 respondents i.e. 22% of the respondents
are highly satisfied, 21 respondents i.e. 42% are satisfied, 12 respondents i.e.
24% of the respondents moderately satisfied, 3 respondents i.e. 6% are
dissatisfied, 3 respondents i.e. 6% are highly dissatisfied with the first aid
appliances.
Satisfactory level of respondents towards first aid appliances
50

40

30

20

10

0
Highly Satisfied moderate Dissatisfied Highly
satisfied dissatisfied
% of respondents

Fig 3.8

3.2.9. Medical facilities

Table3.19

33
 TABLE SHOWING THE OVER ALL SATISFACTION OF THE
RESPONDENTS TOWARDS MEDICAL FACILITIES
Medical Facility No. of Respondents % Basis
Highly Satisfied 15 30
Satisfied 31 62
Moderate 4 8
Dissatisfied - -
Highly dissatisfied - -
Total 50 100
Sources: Primary data
The researcher found out that 15 respondents i.e. 30% of the
respondents are highly satisfied, 31 respondents i.e. 62% are satisfied, 4
respondents i.e. 8% of the respondents moderately satisfied with the
medical facilities.

Satisfactory level of respondents towards medical facilities

70
60
50
40
30
20
10
0
Highly Satisfied moderate Dissatisfied Highly
satisfied dissatisfied
% of respondents

Fig. 3.9
3.2.10 Canteen facilities
Table3.20
TABLE SHOWING THE OVER ALL SATISFACTION OF THE
RESPONDENTS TOWARDS CANTEEN FACILITIES
Canteen No. of Respondents % Basis
Highly Satisfied 1 2
Satisfied 6 12

34
 Moderate 1 2
Dissatisfied 23 46
Highly dissatisfied 19 38
Total 50 100
Sources: Primary data
The researcher found out that 1 respondent i.e. 2% of the
respondents are highly satisfied, 6 respondents i.e. 12% are satisfied, 1
respondents i.e. 2% of the respondents moderately satisfied, 23
respondents i.e. 46% are dissatisfied, 19 respondents i.e. 38% are highly
dissatisfied with the canteen facilities.
Satisfactory level of respondents towards canteen facilities

50

40

30

20

10

0
Highly Satisfied moderate Dissatisfied Highly
satisfied dissatisfied
% of respondents

Fig. 3.10

3.2.11 Rest room facilities

Table3.21
TABLE SHOWING THE OVER ALL SATISFACTION OF THE
RESPONDENTS TOWARDS REST ROOM FACILITIES
Rest Room No. of Respondents % Basis
Highly Satisfied 6 12
Satisfied 24 48
Moderate 8 16
Dissatisfied 10 20
Highly dissatisfied 2 4

35
 Total 50 100
Sources: Primary data
The researcher found out that 6 respondents i.e. 12% of the
respondents are highly satisfied, 24 respondents i.e. 48% are satisfied, 8
respondents i.e. 16% of the respondents moderately satisfied, 10
respondents i.e. 20% are dissatisfied, 2 respondents i.e. 4% are highly
dissatisfied with the rest room facilities available in the Anally senthil tea
factory. Satisfactory level of respondents towards rest room facilities

50

40

30

20

10

0
Highly Satisfied moderate Dissatisfied Highly
satisfied dissatisfied
% of respondents

Fig 3.11

3.2.12 Baby care centre

Table3.22
TABLE SHOWING THE OVER ALL SATISFACTION OF THE
RESPONDENTS TOWARDS BABY CARE CENTRE
Baby Center No. of Respondents % Basis
Highly Satisfied 12 24
Satisfied 27 54
Moderate 7 14
Dissatisfied 3 6
Highly dissatisfied 1 2
Total 50 100
Sources: Primary data

36
 The researcher found out that 12 respondents i.e. 24% of the
respondents are highly satisfied, 27 respondents i.e. 54% are satisfied, 7
respondents i.e. 14% of the respondents moderately satisfied, 3
respondents i.e. 6% are dissatisfied, 1 respondent i.e. 2% are highly
dissatisfied with the baby care centers.
Satisfactory level of respondents towards baby care centers

60
50
40
30
20
10
0
Highly Satisfied moderate Dissatisfied Highly
satisfied dissatisfied
% of respondents

Fig. 3.12

3.2.13 Ventilation & Lighting facilities

Table3.23
TABLE SHOWING THE OVER ALL SATISFACTION OF THE
RESPONDENTS TOWARDS VENTILATION & LIGHTING
FACILITIES
Ventilation & No. of Respondents % Basis
Lighting
Highly Satisfied 16 32
Satisfied 27 54
Moderate 6 12
Dissatisfied - -
Highly dissatisfied 1 2
Total 50 100
Sources: Primary data

37
 The researcher found out that 16 respondents i.e. 32% of the
respondents are highly satisfied, 27 respondents i.e. 54% are satisfied, 6
respondents i.e. 12% of the respondents moderately satisfied with the
ventilation & lighting facilities.
Satisfactory level of respondents towards ventilation & lighting facilities

60
50
40
30
20
10
0
Highly Satisfied moderate Dissatisfied Highly
satisfied dissatisfied
% of respondents

Fig. 3.13

3.2.14 Sanitation facilities

Table3.24
TABLE SHOWING THE OVER ALL SATISFACTION OF THE
RESPONDENTS TOWARDS SANITATION FACILITIES
Sanitation No. of Respondents % Basis
Highly Satisfied 12 24
Satisfied 30 60
Moderate 6 12
Dissatisfied 2 4
Highly dissatisfied - -
Total 50 100
Sources: Primary data
The researcher found out that 12 respondents i.e. 24% of the
respondents are highly satisfied, 30 respondents i.e. 60% are satisfied, 6

Satisfactory level of respondents towards sanitation facilities

38
respondents i.e. 12% of the respondents moderately satisfied, 2
respondents i.e. 4% are dissatisfied with the sanitation facilities.

60
50
40
30
20
10
0
Highly Satisfied moderate Dissatisfied Highly
satisfied dissatisfied
% of respondents

Fig. 3.14

3.2.15 Recreational facilities

Table3.25
TABLE SHOWING THE OVER ALL SATISFACTION OF THE
RESPONDENTS TOWARDS RECREATIONAL FACILITIES
Recreational No. of Respondents % Basis
Highly Satisfied 8 16
Satisfied 30 60
Moderate 11 22
Dissatisfied 1 2
Highly dissatisfied - -
Total 50 100
Sources: Primary data
The researcher found out that 8 respondents i.e. 16% of the
respondents are highly satisfied, 30 respondents i.e. 60% are satisfied, 11
respondents i.e. 22% of the respondents moderately satisfied, 1
respondents i.e. 2% are dissatisfied with the recreational facilities.

39
 Satisfactory level of respondents towards recreational facilities

60
50
40
30
20
10
0
Highly Satisfied moderate Dissatisfied Highly
satisfied dissatisfied
% of respondents

Fig. 3.14

Table3.26
TABLE SHOWING THE OVERALL JOB SATISFACTION
Job No. of Respondents % Basis
Highly Satisfied 13 26
Satisfied 35 70
Moderate 12 24
Dissatisfied - -
Highly dissatisfied - -
Total 50 100
Sources: Primary data
The researcher found out that 13 respondents i.e. 26% of the
respondents are highly satisfied, 35 respondents i.e. 70% are satisfied,
and 12 respondents i.e. 24% of the respondents moderately satisfied with
the job in the Anally senthil tea factory.
Job satisfactory level

40
 70
60
50
40
30
20
10
0
Highly Satisfied moderate Dissatisfied Highly
satisfied dissatisfied
% of respondents

Fig. 3.15

3.27 TABLE SHOWING THE OVER ALL SATISFACTION OF THE RESPONDENTS

TOWARDS VARIOUS FRINGE BENEFITS

Particular H.S S M D.S H.D

NR % NR % NR % NR % NR %

Medical leave with Pay 30 60 19 38 1 2 - - - -

Medical leave with pay 18 36 28 56 4 8 - - - -

Bonus for quality and

21 42 17 34 12 24 - - - -
allowance

Leave with pay 22 44 18 36 10 20 - - - -

Paid holidays 19 38 24 48 6 12 1 2 - -

41
Employee Counseling 1 2 8 16 13 26 28 56 - -

Provident Fund 17 34 22 44 10 20 1 2 - -

Parties and Picnics 3 6 20 40 22 44 5 10 - -

Insurance Coverage 23 46 25 50 2 4 - - - -

IV SUMMARY OF FINDINGS, SUGGESTION &

CONCLUSION

4.1 Finding
• The researchers found out that 44 percentage of the respondents

working in the tea processing industries are between the age group

of 35-45 yrs.

• It was found that 64 percentage of the workers in the tea processing

industries are male.

• The researchers found out that 58 percentage of the workers have

completed that secondary level of education.

• About 38 percentage of the workers working in the tea processing

industries are having experience between 5-10 yrs.

• It was found out that 90 percentage of tea workers are earning

income between 1500-2500 per month.

42
• The researchers found out that 52 percentage of the workers are

satisfied with the washing facility provided by the factory.

• Majority of the workers (i.e., 66%) are satisfied with the storing

and drying facilities given by the factory.

• Most of the respondents (i.e., 62%) feel that they are satisfied with

the first aid appliances provided by the factory.

• The researchers found out that 62 percentage of the respondents are

satisfied with the medical facilities.

• The researchers found out that majority of the respondents (i.e., 46

percentage) are not satisfied with the canteen facilities provided by

the factory.

• Most of the respondents (i.e., 48 percentage) feel that they are

satisfied with the rest room facilities available in the factory.

• It was found that 54 percentage of the respondents feel that they

are not satisfied with the baby take care centre.

• The researcher found out that 54 percentage of the respondents feel

that they are satisfied with the ventilation and lighting facilities.

• Most of the respondents (i.e.,) 60 percentage feel that they are

satisfied with the sanitation facility.

• The researcher found out that 60 percentage of the respondents are

satisfied with the recreational facilities.

43
 • The researcher found out that 70 percentage of the respondents are

satisfied with their job.

4.2 SUGGESTIONS

This study reveals that the workers are almost satisfied with

many aspects in their job, except some factors. The following are some

of the positive suggestion, suggested by the researchers.

i) As the study shows that most of the workers were not satisfied

with the canteen facilities. So canteen facilities should be

established for the workers.

ii) Good transport facility should be made so that the workers can

be properly carried to working area.

iii) A better income can be provided to the workers. So that the

worker can be motivated.

iv) An employee-counseling centre can be established in the

factory to make the worker work free without any tension.

44
4.3 CONCLUSION

The Project report entitled “A study on the impact of welfare

facilities among the tea workers in Anally Senthil Tea Estate Pvt. Ltd.,

Vaalpharai” repeals that the workers are satisfied with the welfare

measure provided to them in the factory. The Finding and suggestion

given by the researchers will definitely help them to improve the welfare

measure towards their workers. The researchers present this study with a

full hope that it will draw the attention of future researchers who may

pursue research on the various issues given below.

a) A study on absenteeism among tea workers in vaalpharai.

b) A Study on job satisfaction of tea workers in estate.

For undertaking research on the above topics the future

researchers can draw inspiration from the present study.

45
BIBILIOGRAPHY

 B. Mamoria and S-V Gaukar, Perssonal Management Himalaya

Publishers, New Delhi, 2001, Page No: 811.
 Edwin B. Flippo, Personal Management, Tata MC Graw – Hill
book company, New Delhi, 6th Eddition.
 S.S. Khanka, Human Resource Management, S. Chand &
Company Ltd, New Delhi, 2007, Page No 231 to 235.
 E. Venkatesam, handbook of Mercantile Law, KLJ Piblication,
Madras 1975, Page No 274 to 235.
 S. Kothari, Resource Methodology, Himalaya Publication New
Delhi, P. No. 620 – 640.
 V.V. Bellur, Research : Theory and Practices Himalaya
Publishing house, Delhi, 1987. P. No. 237 – 270.
 D.P. Jain, Industrial and Labour Laws, Konark Publishers
Private Ltd, Delhi, 1996, P. No. 15 to 20.
 P.P.S. Gogna, A text book of Labour Law. S. Chand and
Company Ltd, Delhi, 1999, P. No. 560 – 571.

46
  P.C. Tulsan, Business Law, Tata Mc Graw – Hill Publish
Company Ltd, New Delhi, 2 nd Editien, P. No.

A Study on the impact of welfare facilities available to the

tea workers in anally Senthil Tea Estate Pvt. Ltd, vaalpharai
(Interview Schedule)

1. Name (optional) :

2. Age
Below 25 yrs 25 – 35 yrs

35 –45 yrs Above 45 yrs

3. Educational qualification
Primary Secondary Higher Sec.

Graduate Postgraduate Technical

4. Gender
Male Female

5. Marital Status
Married Unmarried

6. Experience

Below 5 yrs 5 – 10 yrs Below 10 yrs

47
 10 – 15 yrs Above 15 yrs Above 10 yrs
7. Department :

8. Position :

9. Service conditions

Permanent Temporary

10. Monthly Income

Below 1500 1500 – 2500 Below 2500

2500 – 3500 Above 3500 Above 3500

11. Are you satisfied with the washing facilities available in your
premises?
Highly Satisfied Satisfied Moderate
Dissatisfied Highly Dissatisfied
12. Are you satisfied with the storing and drying facilities available in
your factory?
Highly satisfied Satisfied Moderate

Dissatisfied Highly Dissatisfied

13. Are you satisfied with the first aid appliances in your premises?

Highly satisfied Satisfied Moderate

Dissatisfied Highly Dissatisfied

14. Are you satisfied with the medical facilities rendered to you by the
factory?
Highly satisfied Satisfied Moderate

Dissatisfied Highly Dissatisfied

15.Are you given free medical check –up regularly ?

Yes No

If yes , please mention the duration

Weekly Monthly

48
 Quarterly Half yearly

16. Are you satisfied with the canteen facilities available in your factory?
Highly satisfied Satisfied Moderate

Dissatisfied Highly Dissatisfied

17. Do you think that the food provided by your canteen is at reasonable
price?

Yes No

18. Is the food supplied at the right time, without interpreting your work?
Yes No

19. Do you have rest room- (separate for men & women) in your factory?
Yes No

20. Are you satisfied with the rest room available?

Highly satisfied Satisfied Moderate

Dissatisfied Highly Dissatisfied

21. Are you satisfied with the Baby care center in your factory?

Highly satisfied Satisfied Moderate

Dissatisfied Highly Dissatisfied

22. Are you satisfied with the ventilation and lighting facilities provided
in your factory?

Highly satisfied Satisfied Moderate

Dissatisfied Highly Dissatisfied

23. Do you get pure drinking water inside your factory premises?

Yes No
24. Are you satisfied with the sanitation facilities provided in your
factory?

49
 Highly satisfied Satisfied Moderate

Dissatisfied Highly Dissatisfied

25. Do you have proper spittoons inside your factory?
Yes No

26. Do you have enough facility to dispose off waste?

Yes No

27. Are you satisfied with the recreational facilities provided in your
factory?
Highly satisfied Satisfied Moderate

Dissatisfied Highly Dissatisfied

28. List of fringe benefits:

Highly
Highly
Benefits Satisfie Satisfied Moderate Dissatisfied
Dissatisfied
d
Overtime
Pay
Medical
Leave with
pay
Bonus for
quality and
attendance
Leave with
Pay
Paid
holidays
Employee
counseling
Provident
fund

50
Parties and
picnics
Insurance
coverage

29. Do you think that your factory’s welfare officer visits the factory
premises regularly?
Yes No
30. Your overall opinion towards your job

Highly satisfied Satisfied Moderate

Dissatisfied Highly Dissatisfied

31. Mention your satisfaction level regarding the various welfare schemes
High Medium Low

32. Your suggestion towards the welfare measures in your factory.

…………………………………………………
…………………………………………………
…………………………………………………

THANK YOU

51