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Interview Script

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Interview script

<Name of the interviewee>: Phone Number: <number>: Interview: <date and time> AUDIO FILE
NAME: XYZ.mp3

INTRODUCTION
Introduce myself and thank her for her time. Indicate that we expect to spend up to 1 hour.
FORMAT AND PURPOSE OF INTERVIEW
For this interview, we have prepared a series of questions, designed to build on the online
survey which you completed. This interview will focus on the learning and development
you undertake to help you carry out your job.

CONFIRM HOW INFORMATION WILL BE RECORDED AND USED


The interview will be recorded. The information you provide will be anonymised before
anything is used in any final report.
If there is anything particularly unusual about the interviewees responses to the online survey they
could be asked to elaborate here. But the default would be that there are no questions about the
online survey. Prior to each interview, the interviewer, or a member of the project team will have
gone through and made a very brief note of the key features of the interviewee and any interesting
responses they provided.

I would like to ask you some specific questions about your role and your learning and
development in the context of your work. For the purposes of our research, we consider
learning and development to include activities ranging from formal courses and
coaching/mentoring arrangements through to informal activities such as participation in
professional communities to top-up professional knowledge in your field and networking
with your peers.

Please describe your role.


(This question can be viewed as an ice breaker, providing general background information which you
are likely to refer to in the remainder of the interview. You may wish to probe to try and make sure
the following is captured)
• Seniority/expertise
• Typical tasks (the language they use may indicate the complexity of the task – process, project,
job, … do they give an indication of whether they perform tasks serially, or in parallel)
• Team structure the person operates within (note that this will complement information we already
have (on autonomy, collaboration, formalness of teams, team size etc) so we need not go into
much detail.
• An insight into how the individual manages the competing activities which constitute their job

Focusing on the task or project from which you have learned most in the last year and talk
about what and how you learned?

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(You may wish to probe to try and make sure the following is captured)
• What did they learn
• How did they learn
• Why was it valuable (can it be reused etc.)
• Phases of work (related to the granularity of tasks they perform, but likely to include (or not)
planning, execution and reflection)

In more general terms, what are the main ways that you feel you learn and develop?
Again, consider both formal and informal learning opportunities and activities.
(You may wish to probe to try and make sure the following is captured)
• People (are other people within your organisation key to your learning and development)
• Events/Experiences (do you associate learning with specific phases of your work, milestones in
projects etc.)
• Resources (do you feel that resources – books, digital content etc. play an important role in your
learning and development, and if so, how? Do you set aside time each day/week to keep up to
date with developments in your field)
• Tools (are there any tools which help you in this process, for instance do you keep a journal,
• Reflection (do you feel you actively reflect on your work and how you might learn from your
experience) – note that some respondents may mention the project after-action reviews; when
they do probe for learning & development-specific outcomes of this process for the individual
(you may also build on this question to ask about ‘approaches to learning and development, to what
extent they relate it to formal career/development processes such as Individual Development
Planning (IDP). Here, there may be differences between how novices and experts approach their
L&D).

Which groupings within the organisation do you identify with, and how do you interact
with these groupings?
(Probe to see whether the respondent makes a distinction between people they work with and
people they learn from)? Also, do they identify with others in project teams or others with similar
skills/backgrounds? With regard to project teams, do they develop relationships by working with the
same people on different projects?

Is there anything that you would like to change in the way you currently operate to
improve your learning and development?
(Probe to identify barriers and enablers, is there anything they consider special about their particular
context? Help them to focus on their learning and development)

That’s great, thanks very much for taking the time to talk with me and for your
contribution to our study, it’s much appreciated. Our final report is given provided to <the
name of the company>, however if you wish, we can request that it be sent to
respondents. Would you like to see a copy of the report? GOODBYE

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