Section A: Directed Writing [35 marks] [Time suggested: 45 minutes]

Your class is unhappy with your school canteen. As the monitor of your class, you have been asked to write to your principal, to complain about the following: food left uncovered attract many flies food served is stale food too expensive same menu daily oily plates and cups rude workers workers not properly attired dustbins not cleared daily

In your letter, you would also like to offer three suggestions from your classmates: stringent checks cheaper food serve a variety of food When writing the letter, you must: lay out the letter correctly include all the points given write in paragraphs.

_______________ _______________ _______________ _______________ ______________________________________________________________________________ _______________ _______________ _______________ ____________, _______________________________________________________________ On behalf of the students of ____________, I would like to lodge a complaint about ______________________________. 2. First and foremost, the food _____________________________________________________ ________________________This may lead to food poisoning. Moreover, the canteen also serves stale food. _________________________ turns bad by the time the upper forms have their recess. Last week, __________________________________________________________ _____________________________________________________________________________. 3. Apart from that, the food is also too expensive. _____________________________________ ___________________________________. Besides that, the canteen serves the same menu daily. The students are bored with fried rice and fried mee every day. 4. Another complaint is that the cups and plates_________________________. The workers are also not appropriately attired although they have been told to wear aprons and caps. Moreover, these workers __________________________________. They shout at us and use foul language whenever they get angry. They also do not clear ___________________________________. This is very unhygienic. As a result, there is a foul stench whenever we eat in the canteen. 5. Thus, we would like to suggest that the school authorities _____________________________ _______________________________. They should also ensure that the canteen serves a variety of food at a ___________________. We would like to appeal to your sense of fairness and hope prompt action will be taken regarding these matters. Yours faithfully, _______________

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Section A: Directed Writing [35 marks] [Time suggested: 45 minutes] You are the Secretary of the Residents Association in your housing estate. Write a letter to the director of the local municipal council to complain about the problems you and the other residents are facing. In your letter, include the details below:

rubbish not collected causes terrible stench stray cats and dogs scatter rubbish clogged drains breeding ground for mosquitoes increase in cases of dengue fever street lights not working cause accidents at night increase in crimeplayground not well- maintained overgrown grass playground equipment damaged

When writing your letter, you should remember to:

lay out the letter in the correct format include all the points given address the letter to the director of the local municipal council

_______________ _______________ _______________ ______________________________________________________________________________ _______________ _______________ _______________ ____________, _______________________________________________________________ I am writing this letter on behalf of _____________________________ to complain about ______________________________________________________________________________. 2. One of the main __________________________________________________. Initially, rubbish was collected three times a week. However,___________________________________ __________________________. Our litter bins are always filled to the brim and we have no choice but to leave our bags of rubbish next to the bins. The rotting waste causes a terrible stench. Worse still,__________________________________________________while looking for food. This is not only unpleasant but also unhealthy. 3. Most of the drains in ___________________________________________________. It is not uncommon to see plastic bags, __________________________________ in these drains. There is an urgent need to clear these drains as the stagnant water is ___________________________ ___________________________. The residents are worried as there has been a sharp increase in dengue cases in the last two months. 4. The street lights _______________________________________________________. This has caused ____________________, mostly involving motorcyclists as they are unable to see in the dark. Unfortunately, the dark streets have also led to another problem _________________ _______________. Several residents, especially women, have fallen victim to snatch thieves. 5. The one and only playground in our area is also not well-maintained. The grass ___________ ______________________________________. Besides, the playground equipment is damaged. Many of the ___________________________________________ have been spoiled by vandals. I hope the council will look into our complaints and take prompt action to solve our problems. Thank you. Yours faithfully, ______________

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Sample Answer Rajvind Gill, 10, Jalan Jujur, Taman Jayadiri, 68000 Ampang, Selangor The Director, Ampang Jaya Municipal Council, Bangunan Mentari, Ampang Jaya, 68000 SELANGOR. 15 SEPTEMBER 2009 Dear Sir, Poor Maintenance of Taman Jayadiri I am writing this letter on behalf of the residents of Taman Jayadiri to complain about the dismal conditions we have been putting up with for the past three months. 2. One of the main grouses of the residents concerns uncollected rubbish (point 1). Initially, rubbish was collected three times a week. However, since June this year the garbage collectors have only been coming once a week. Our litter bins are always filled to the brim and we have no choice but to leave our bags of rubbish next to the bins. The rotting waste causes a terrible stench (point 2). Worse still, stray cats and dogs scatter the rubbish (point 3) while looking for food. This is not only unpleasant but also unhealthy. 3. Most of the drains in Taman Jayadiri are clogged (point 4) with rubbish resulting in the water becoming stagnant. It is not uncommon to see plastic bags, bottles and dry leaves in these drains. There is an urgent need to clear these drains as the stagnant water is an idealbreeding ground for mosquitoes (point 5). The residents are worried as there has been a sharp increase in dengue cases (point 6) in the last two months. 4. The street lights along several roads are also not working (point 7). This has caused several accidents at night (point 8), mostly involving motorcyclists as they are unable to see in the dark. Unfortunately, the dark streets have also led to another problem an increase in crime (point 9). Several residents, especially women, have fallen victim to snatch thieves. 5. The one and only playground in our area is also not well-maintained (point 10). The grass is overgrown (point 11) as it has not been cut for almost three months. Besides, the playground equipment is damaged (point 12). Many of the see-saws and swings have been spoiled by vandals. I hope the council will look into our complaints and take prompt action to solve our problems. Thank you. Yours faithfully, RajvindGill (RAJVIND GILL)

Sample Answer:

The Class Monitor, Form 5 Amanah, SMK Kayu Ara Pasong, 82010 Pontian, Johore. Encik Juhair bin Jumaat, The Principal, SMK Kayu Ara Pasong, 82010 Pontian, Johore. 11 OCTOBER 2009 Dear Sir, Unsatisfactory School Canteen On behalf of the students of 5 Amanah, I would like to lodge a complaint about the school canteen. 2. First and foremost, the food served is not covered and many flies can be seen hovering over the food. This may lead to food poisoning. Moreover, the canteen also serves stale food. The nasi lemak turns bad by the time the upper forms have their recess. Last week, a few of us had diarrhoea after consuming food from the canteen. 3. Apart from that, the food is also too expensive. A small plate of fried mee costs RM1.50 and many poor students cannot afford it. Besides that, the canteen serves the same menu daily. The students are bored with fried rice and fried mee every day. 4. Another complaint is that the cups and plates are oily and not washed properly. The workers are also not appropriately attired although they have been told to wear aprons and caps. Moreover, these workers are rude to students. They shout at us and use foul language whenever they get angry. They also do not clear the dustbins and rubbish daily. This is very unhygienic. As a result, there is a foul stench whenever we eat in the canteen. 5. Thus, we would like to suggest that the school authorities make stringent checks on the canteen daily or weekly. They should also ensure that the canteen serves a variety of food at a reasonable price. We would like to appeal to your sense of fairness and hope prompt action will be taken regarding these matters. Yours faithfully, (NORLISSA BT DUSUKI) 5 Amanah