Starting Up Anew Hospital
Starting Up Anew Hospital
Starting Up Anew Hospital
NCC ground
BY:
Arun Mahajan 39
Pawandeep Singh 60
Vikesh Bansal 40
Kalagi Joshi 70
Sarabjit Chhina 56
Meenakshi Wasson 44
Payal Parekh 74
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TABLE OF CONTENTS
1. Promoter’s Background
2. Objectives of Study
3. Healthcare in India
4. Medical Tourism Scenario
5. Health Insurance Scenario
6. Location Analysis of Pune
7. SWOT Analysis
8. Proposed Hospital Profile
9. Budgetary Considerations
10. Expected Revenue and break – even Analysis.
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PROMOTER’S BACKGROUND
C.A. Ms Gita Patwardan an NRI presently residing in U.K. has proposed to setup a
Multispeciality Hospital at NCC ground to cater to the Population of PUNE
(Maharashtra)
Market Research: understanding the need gap and requirement for a multi specialty
hospital; assess the healthcare delivery systems of competitors, and a review of all stake
holders on the lacunae and strengths.
Financial Feasibility: To derive the Project cost details, Income and Expenditure
estimates, Break –Even Analysis and other important projections, a comprehensive
Feasibility study was done.
OBJECTIVES OF STUDY
1. To perform feasibility analysis for a hospital at the NCC ground, S.B. Road, Pune.
2. To give an estimate of budget required for the project.
3. To calculate the expected profits and the break – even point for the project.
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HEALTH CARE IN INDIA
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Indian Healthcare Industry to Double in Value by 2012
Rising income levels
Changing demographics
Shift in disease profile from chronic to lifestyle diseases to propel the growth
Of the 32 Indian states that the report considered, the six states of Maharashtra,
Rajasthan, West Bengal, Uttar Pradesh, Tamil Nadu and Andhra Pradesh are
forecasted to represent approximately 50 percent of the expenditure for 2009-2013
period.
While the Indian healthcare system has grown manifold over the past few years, it has
yet not been able to keep pace with the rapid rise in the population. One example of
that is the availability of hospital beds in our country —against a world average of
four beds per 1,000 population, India lags behind at just over 0.7 presently.” There is
a growing need to deal with the issues of urban healthcare infrastructure as rural to
urban migration has significantly increased the demand for these services.
The Indian healthcare industry is estimated to double in value by 2012 and more than
quadruple by 2017. The main factors propelling this growth are rising income levels,
changing demographics and illness profiles, with a shift from chronic to lifestyle
diseases. This is likely to result in considerable infrastructure.The healthcare sector in
India is undergoing a phase of reform propelled by rapid economic growth. Apart
from the healthcare providers, emerging markets such as diagnostic chains and
medical device manufacturers, are attracting increasing amounts of investment.
India's healthcare sector has been growing rapidly and estimated to be worth US$ 40
billion by 2012
Revenues from the healthcare sector account for 5.2 per cent of the GDP, making it
the third largest growth segment in India.
The sector's growth will be driven by the country's growing middle class, which can
afford quality healthcare.
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Growth drivers
Medical Tourism
Telemedicine
Diagnostic services
Increasing awareness
Medical insurance
Aging population
Growing urbanization
Pharmaceutical companies are going online to shorten the development and approval
cycle of new drugs.
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MEDICAL TOURISM IN INDIA OR HEALTHCARE TOURISM
Indian hospitals are fast becoming the first choice for foreign patients owing to easy
access to visa facilities, coupled with the best emerging medical infrastructure, which
will help India earn to an extent of US$ 1.86 billion in foreign exchange by 2012.
Currently, India's earnings through medical tourism annually is an estimated US$
821.40 million.
Medical tourism can be broadly defined as the provision of 'cost effective' private medical
care in collaboration with the tourism industry for patients needing surgical and other
forms of specialized treatment.
Jointly facilitated by the corporate sector involved in medical and healthcare as well as the
tourism industry - both private and public.
India has originated as one of the most important hubs for medical tourism.
A nice blend of top-class medical expertise at attractive prices is helping more and more
Indian corporate hospitals to lure foreign patients, including patients from developed
nations such as the UK and the US, for high end surgeries like Cardiac By-Pass Surgery or
a Knee/Hip Replacement.
Salient Features
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HEALTH INSURANCE SCENARIO IN INDIA
With less than 10 per cent of the population having some sort of health insurance, the
potential market for health insurance is huge.
Indian health insurance business is fast growing at 50 per cent and is expected to
continue growing at this pace.
The sector is projected to grow to US$ 5.75 billion by 2010, according to a study by
the New Delhi-based PHD Chamber of Commerce and Industry.
In some cases, the Government is partnering with the private sector to provide
coverage at a low cost. The Yashaswini Insurance scheme, launched in 2002 in
Karnataka by a public-private partnership.
50 Doctors interviewed
Provides Basic Facilities at a rock bottom price with the same quality.
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LOCATION ANALYSIS OF PUNE
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Hospitals in Pune
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Ruby Hall Nursing Home
550
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–P ro s ta te
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Positive Factors
81% Literate population
Population of Pune city (2009) excluding suburbs is around 33 Lacs (approx). Total bed
strengths (which includes Private and Government Hospitals ) is 6000 approx. So number of
beds per 1000 population is 1.8 , but according to WHO standards it should be 3. So we are
short of 4000 beds in Pune. And this shortage will increase in future.
IT Services sector remains a major driver of the economy and jobs created here, Pune's NRI
Diaspora and first-generation of successful technology entrepreneurs are encouraging a
renaissance of entrepreneurial activity.
Pune has the sixth largest metropolitan economy and the highest per capita income in the
country.
Negative Factors
Reputed hospitals like Ruby Hall, Apollo Jehangir, Aditya Birla
Scarcity of Trained Doctors , Specialist, Nursing staff (common problem f whole india)
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SWOT ANALYSIS
Strengths: Pune called Oxford of East, has huge student base. Also it is hub of IT industry,
thus we expect high employer base utilisation of insurance an hospital services.
Weakness: Acute shortage of skilled doctors and trained Para-medical staff and investments
required to uplift the current status of the healthcare.
Threats: Steep population growth with lack of proper healthcare policies, Infrastructure and
accessibility to the healthcare for all is challenge in the coming days.
A Land Feasibility Study is conducted to evaluate and determine the suitability of the soils
relative to a parcel of land where an on-site sewage system would be used
Erosion & Sediment The site is assessed according to its current erosion and sediment loss
conditions and then a new plan is designed proposing a new topography for sediment control
and erosion prevention.
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PROPOSED HOSPITAL
Logo:
Colour: Red signifies the colour of life and the courage to deal with emotionally disturbed
customers
Mission
To serve and enrich the quality of life of patients suffering from diseases, through the
efficient deployment of technology and human expertise, in a caring and nurturing
environment with the greatest respect for human dignity and life.
Vision
Bliss hospitals will strive with excellence to fulfil the needs of the community in its chosen
field of medical treatment and grow to be the biggest and most respected name in quality
healthcare business in the country.
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BLISS HOSPITAL MULTI SPECIALITY HOSPITAL
Availability of finances
Competitors
First Phase 100 beds; it will take one and half year to commence the Hospital after acquiring
the land….( OCT 2009- MARCH 2010). Hospital + pharmaceutical company tie up( joint
venture)
Pharmaceutical company has been investing 75 crores in three phases 25 crores each year
into my business.
The BLISS Hospital will be a high end hospital with the following characteristics:
250 bedded acute care tertiary healthcare facility with specialty and super specialty
services
Full outpatient department, inpatient department and primary care services
It will have a state of the art radiology imaging centre
It will be fully digitised and paperless with all clinicians and departments using an
Electronic Patient Record system at all times
It will provide an intimate, friendly and caring environment
Its design and processes will be patient‐focussed
High staff to patient ratios for personalised care
Providing the highest standards of cleanliness, comfort, safety and convenience
State of the art medical equipment and evidence based protocols
It will be staffed by selected, highly‐qualified healthcare professionals to ensure highest
quality practices
THERAPEUTIC SPECIALITIES
1) Ortho
2) Cardiology
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3) Gynaecology
4) Paediatrics
5) ENT
6) Sex clinic/ counselling centre
7) Rehabilitation centre
8) Psychiatry
9) Dental
10) Wellness centre
11) Ophthalmology
12) Medicine
13) Surgery
SUPER SPECIALITY
DIAGNOSTIC SERVICESS
1
Radiology: CT scan, MRI, bone mineral densitometry, mammography, ultrasound, x‐ray
Laboratory: biochemistry, haematology, serology, microbiology, clinical pathology,
histopathology
Other support services
1 Endoscopy, blood bank and blood components, dialysis, non‐invasive cardiology
such as echo, stress testing, holter, and ECG
Inventory
Accounts management
Records management
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ERP solution
Healthcare players are establishing ways to give customers easy access to pertinent
information
Hospital Pecularities
Robotics in OTs
USP
• Quality healthcare services with state of the art medical facilities under one roof
• Constant interaction with the patients and strong bonding with them
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JCI Accreditation:
Basement:-
10 OPD’s
Diagnostics, Lab
Ground Floor:-
First Floor:-
OT
SICU
Labour Room
NICU
PICU
Second Floor:-
General Ward
Twin Sharing
Semi -Delux Rooms
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Library
Third Floor:-
General Ward
Delux- Rooms
Suite
Fourth Floor:-
Tele-Medecine Department
Conference Hall
Yoga Area
Ayurvedic Department
ESTIMATED MANPOWER
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barium investigations, HSG etc.
Physiotherapy Department Relievers 1
Physiotherapists 1
Physiotherapists
0 Department of Ultra Sound
Aide/Junior Trainee
Senior
0 Number of Technicians 2
Physiotherapists
Total
1 Attendants for Ultra Sound 4
Physiotherapists
Releivers 1
Pharmacy Department
Pharmacists for Department of ECG & 2D ECHO
1
Indoor Issues
Pharmacists for OPD
2 Technicians with Echo 5
Issues
Junior Pharmacists 0 Relievers 2
Senior Pharmacist 0
Pharmcy Aide 0 Special Services
Chief Pharmacist 1 Blood Bank 0
Total Staff in
4 Health Check Up 1
Pharmacy
X-Ray 0
General Maintainence Infection Control Nurse 1
Manpower required 9 Nurse Clinical Specialist 1
Relievers 3 Total staff - special services 3
Total Staff in
General 12
Maintanence
Laundary Department
Laundry Opeartor 5
Laundry Orderly /
2
Assistant
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Laundry Staff 7
Relievers 2
Total Laundry Staff 9
Shift Supervisor /
1
shift
Staff in Housekeeping 0 0 77
Total Housekeeping Staff : (Including 30% Relievers) 0 0 100
COMPETITOR ANALYSIS:-
Clinical Genetics
Cytogenetics
Molecular genetics
Metabolic genetics
Ayurveda/ Panchkarma
Homeopathy
Dentistry
Clear vision clinic
Voice clinic
Obesity clinic
Cardiology
Neurology
Kidney transplant
Cancer treatment
IVF centre
Neuro Trauma Unit
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Ruby Hall Clinic
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MARKETING STRATEGIES
Communication mix
The aim of this exercise is to establish the brand in the minds of the customers so well that it
becomes the first name that customers recall whenever discussing or thinking about
healthcare. The product would be heavily advertised before launching and then we would
involve in extensive sales promotion. The communication strategy of promoting and
advertising the brand is as follows:
1. Magazines
o Health
o General
o Lifestyle
2. Newspaper ads
7. Mobile marketing
We have chosen newspapers and magazines because of wide range of our target audience.
Magazines and newspapers are always in the eye amongst public. Magazines are read for a
period of a month, which brings more attention to an advertisement. We plan to advertise in
• Health Magazines
We further plan to utilise the non personal communications such as photographs, films and
tapes showcasing the facilities of our hospital and the advantages that the local population
will have by getting themselves treated at a world class hospital as compared to the local
nursing homes.
Advertising
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Promotion activities
2. Camps: Blood donation camps and free check up camps would be arranged in schools
and colleges.
Sales Promotion
1. Tie up with Insurance companies for devising various insurance cover plans.
2. Tie ups with corporate and educational institutions for annual health contracts.
Special packages for economically backward patients, senior citizens, maternity package,
annual health check up package, package for diabetic patients, physiotherapy package etc.
Future Plan
We have devised a plan which would be followed in case of future expansions. We are
planning to implement a Hub and Spoke model which will help us in expanding our services
to areas where we cannot currently reach due to infrastructure related issues. Issues like
transportation, electricity, public sanitation facilities available in smaller towns and villages
currently don’t allow us to open our super speciality hospitals in these areas. Even if these
are ignored, there would be problems finding good doctors and other hospital staff who
would be willingly ready to work in such areas. To circumvent these issues, we have come
up with this model.
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As shown in the above diagram, we will have our fully equipped super speciality hospital
in the cities (Tier 2) built and working successfully as envisioned in the current expansion
plan. But we would not be able to provide quality health care to smaller towns where a
good number of people reside and are in need of such facilities. This would also form a
part of our Corporate Social Responsibility whereby we will go one step further than just
providing free care in our hospitals by reserving 10% of our capacity for such cases. Here
we will establish small nursing homes with minimal facilities and having interns and
other less qualified staff (but competent enough to handle minor issues like flu, fever,
basic orthopaedic and other basic services). These staff would be able to give proper
diagnostic facility to the villagers and to the small town people and if they feel that the
patient has some major disease, he/she will refer that patient to the nearest “HUB” where
the person would be treated at subsidised cost (the exact amount of subsidy that would be
provided can only be decided on regional basis). We would be cross subsidising such
activities with the retained earnings from our business.
These plans, would however, can be implemented only after we have attained a certain
minimum level of competence and profitability which could take us few years.
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PROJECT ESTIMATION
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BUDGETARY CONSIDERATIONS
Amount Amount
budgeted expenditure
(Rs.) (Rs.)
1. Land cost
Rs.
15000 Sq.Ft / * 1000 *12 20,00,00,000
2. Equipment planning
Echo – Colour Doppler Rs. 18, 00,000
Ventilator: 3 Rs. 24, 00,000
Cardiac Monitor (NIBP) 30 Rs. 30, 00,000
Defibrillator: 5 Rs. 10, 00,000
TMT-2 Rs. 03, 00,000
Central Line Oxygen Rs. 02, 00,000
ECG Machine : 10 Rs. 01, 00,000
Pulse Oxymetre : 5 Rs. 01,00,000
Centralized Monitor Rs. 01, 00,000
Infusion Pump : 10 Rs. 03, 00,000
Pace Maker : 05 Rs. 02,50,000
Computerized System Rs. 02,00,000
X-Ray :3 Rs. 09,00,000
Cardiac Fowler Bed Rs. 07,50,000
IITV Rs. 08,00,000
USG : 2 Rs. 8,00,000
Pathology Equipments Rs. 15,00,000
Other material & Medicines Rs. 02,00,000
Rs.
CT scan 1,00,00,000
Rs.
MRI 1,50,00,000
Rs.
CSSD 1,50,00,000
Rs.
Lab 2,00,00,000
Ambulance@ Rs.500000/*4 Rs. 20,00,000
Communication System@ Rs.2000000/1 Rs. 20,00,000
Rs.
IT system 1,00,00,000
Rs.
Total 7,40,00,000
Rs.
3. Hospital Furniture 4,50,00,000
Rs.
Civil Cost 24,00,00,000
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Rs.
Plumbing Cost 3,00,00,000
Rs.
Electrical Cost 6,00,00,000
Rs.
Air conditioning Cost 7,80,00,000
Miscellaneous Cost Rs. 64,00,000
Rs.
Total 41,44,00,000
Rs.
Miscellaneous 1,00,00,000
Total Rs.
74,34,00,000
Budget
Amount Amount
budgeted(Monthly) expenditure(Yearly)
(Rs.) (Rs.)
1. Salaries
Rs. 60,000
NURSES @ Rs. 7000/ *90
Rs. 30,000
Physiotherapist @ 30000/*1
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Rs. 2,70,000
RMO @ 15000/*18
Rs. 20,00,000
Disaster budget
sr
revenue per revenue per
n particulars Charges
month annum
o
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Rs.
4 Pharmacy( OPD) Rs. 30,00,000
3,60,00,000
Rs.
5 Pharmacy( IPD) Rs. 12,00,000
1,44,00,000
11 ECG ( 100 ECG * 30 days ) Rs. 200 Rs. 6,00,000 Rs. 72,00,000
Rs.
Rs.
TOTAL 26,47,80,00
2,21,10,000
0
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Break- Even Analysis
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