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Cause and Effect Analysis: Problem Solving Techniques

This document discusses using cause and effect analysis to solve problems. The key steps are: 1) Select the problem or effect to analyze. 2) Clearly define the problem and write it in a box on a page with an arrow pointing to potential causes. 3) Agree on major categories of causes and draw lines from the arrow to boxes for each category. Common categories include people, materials, machines, systems, and environment.

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Nigel Charles
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Download as DOC, PDF, TXT or read online on Scribd
25 views

Cause and Effect Analysis: Problem Solving Techniques

This document discusses using cause and effect analysis to solve problems. The key steps are: 1) Select the problem or effect to analyze. 2) Clearly define the problem and write it in a box on a page with an arrow pointing to potential causes. 3) Agree on major categories of causes and draw lines from the arrow to boxes for each category. Common categories include people, materials, machines, systems, and environment.

Uploaded by

Nigel Charles
Copyright
© © All Rights Reserved
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Problem Solving Techniques: CAUSE AND EFFECT ANALYSIS

An example looks like this:

Developing he ou line usu!ll" involves he #ollo$ing s eps: Select the problem to analyse (i.e. the effect) % &e#ine he problem cle!rl" % $ri e he problem i le in ! bo' on he righ si&e o# ! l!rge p!ge (e)g) #lip ch!r shee * !n& &r!$ !n !rro$ poin ing o$!r&s i !cross he p!ge ( his c!n be &one ver ic!ll" i# "ou pre#er+ !s in he e'!mple !bove* Agree all the major categories of causes % &r!$ m!in br!nch lines #rom he cen r!l !rro$+ $hich poin s o he e##ec + !s m!n" !s c! egories nee&e&+ &r!$ ! bo' ! he en& o# e!ch line !n& pu he c! egor" i les in he bo'es) ,ec!use o# he sh!pe h! is no$ emerging+ some imes his c!use !n& e##ec ou line is c!lle& ! #ish bone &i!gr!m) For m!n" problems+ cl!ssic c! egories h! !re use& inclu&e: PEOP E! "A#E$%A S! "A&'%(ES! S)S#E"S! E(*%$O("E(#

Try using the same cause and effect analysis to reach a Solution. Which factors could lead to a desired positive outcome?
S-U.CE : h p://$$$)i0choose0sel#0improvemen )com/problem0solving0e'ercises)h ml

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