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Swaroop Ganta, a 24 year old male banker, has been a customer of HDFC Bank for 1 year. While the convenient location was a primary reason for choosing the bank, he notes some room for improvement in areas like loan interest rates, problem solving speed, and dealing with customers. Overall, he gives HDFC Bank an 8/10 satisfaction rating and would often recommend the bank's services to others due to classics services, though acknowledges they could work on proactively updating customers on new offerings.

Uploaded by

Sujith Murarishetty
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53 views

Project 3

Swaroop Ganta, a 24 year old male banker, has been a customer of HDFC Bank for 1 year. While the convenient location was a primary reason for choosing the bank, he notes some room for improvement in areas like loan interest rates, problem solving speed, and dealing with customers. Overall, he gives HDFC Bank an 8/10 satisfaction rating and would often recommend the bank's services to others due to classics services, though acknowledges they could work on proactively updating customers on new offerings.

Uploaded by

Sujith Murarishetty
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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HDFC Bank..

Personal information
Name: Swaroop Ganta
Age: 24
Sex: Male
Occupation: Banker
Address: No:27, Kamaraj Colony, Kodambakkam, Chennai-600026.

1) Why did you prefer to have account in this bank

Efficient service in bank [ ]
Convenient location [ Yes ]

Acquaintance with bank officers [ ]

Other

2) Do the bank solve queries quickly?
no
3) Do the Public utility services are good in the bank?
yes
3) Are the staff of the bank is co-operative?
yes
4) Do the bank provides loan at lower interest rate?
no
5) What is the frequency of visiting the bank?
Thrice yearly
6) How much time is taken to deposit the cash?
20minutes
7) For how long you are part of HDFC Bank?
1 year
8) Do you face any problem while asking any loan?
yes
9) Is there any security issues?\
no
10) Is the interest rates are fare?
no
11) How do they deal with customers?
Bit polite
12) What are the reasons that attract you to be customer of the bank?
Classic services
13) Are you aware of the different services offered by HDFC Bank?
no
14) Do you know about these following services of the banks?
yes
15) Which of these services are you using?
Savings a/c, fixed deposits, credit cards
16) Which service of the bank would you rate the best?
Savings and current a/c
17) Which of the following extra services of the bank would you like to go
in for?
Locker
18) What is your perception about the service of the bank?
Could be better
19) Are you satisfied with the dealing of the bank officials?
no
20) Are you facing any problem during the bank service process?
yes
21) Any of your assets are in the bank?
Fixed deposit and recurring deposit
22) Do you have any insurance in this bank?
yes
23) For what are you paying insurance?
Life Insurance
24) For how long are you paying?
15 years
25) Do you have complete belief on this bank?
Partially
26) Do they acknowledge you if there is any new service introduced?
Only when I visit the Bank

27) How likely are you recommend bank services to a friend or colleague?
Often
28) How will you rate the HDFC Bank in maintaining good customer
relationship?
8/10
29) What is your overall satisfaction rating with this bank?
8/10

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