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    Fatima Memorial

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    sana ghurfanz
    FMH was established in 1977 as the first Muslim charitable trust hospital in Pakistan. It has expanded from 200 beds to 390 beds and provides healthcare, education, and economic support to poor communities through programs like ABNI. However, the hospital now faces issues like a lack of defined leadership and financial planning, decreasing patient numbers while doctor numbers rise, and complaints about quality of service. Solutions proposed include restructuring hospital management and leadership, reducing costs, improving services, and implementing new policies around private practice and complaints.

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    Fatima Memorial

    Uploaded by

    sana ghurfanz
    144 views10 pages
    FMH was established in 1977 as the first Muslim charitable trust hospital in Pakistan. It has expanded from 200 beds to 390 beds and provides healthcare, education, and economic support to poor communities through programs like ABNI. However, the hospital now faces issues like a lack of defined leadership and financial planning, decreasing patient numbers while doctor numbers rise, and complaints about quality of service. Solutions proposed include restructuring hospital management and leadership, reducing costs, improving services, and implementing new policies around private practice and complaints.

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    FMH was established in 1977 as the first Muslim charitable trust hospital in Pakistan. It has expanded from 200 beds to 390 beds and provides healthcare, education, and economic support to poor communities through programs like ABNI. However, the hospital now faces issues like a lack of defined leadership and financial planning, decreasing patient numbers while doctor numbers rise, and complaints about quality of service. Solutions proposed include restructuring hospital management and leadership, reducing costs, improving services, and implementing new policies around private practice and complaints.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    144 views10 pages

    Fatima Memorial

    Uploaded by

    sana ghurfanz
    FMH was established in 1977 as the first Muslim charitable trust hospital in Pakistan. It has expanded from 200 beds to 390 beds and provides healthcare, education, and economic support to poor communities through programs like ABNI. However, the hospital now faces issues like a lack of defined leadership and financial planning, decreasing patient numbers while doctor numbers rise, and complaints about quality of service. Solutions proposed include restructuring hospital management and leadership, reducing costs, improving services, and implementing new policies around private practice and complaints.

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    Download as PPTX, PDF, TXT or read online from Scribd
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    You are on page 1of 10

    Fatima Memorial Hospital (FMH)

    Ayesha Ali
    Behrawar Khattak
    Faryal Saulat
    Sehar Fatima

    Introduction
    FMH was established in 1977
    First Muslim Charitable Trust Hospital in Pakistan
    Provide quality service to patients
    Opened with 200 beds by 2000 it increased to 390 beds
    58.5% decline in PSA turn around since 1996-2000

    ABNI program (1985)


    ABNI helps economically deprived people
    Healthcare
    Education
    Economic empowerment

    Almost 500,000 poor and needy people were

    benefited from healthcare services

    Financials
    Total number of patients decline= 35%
    Total number of doctors increase=107%

    Employee Profile
    Mohammad Ahmad

    Begum Naveed

    Mohammad Islam

    Executive Director

    Founder Patron

    Deputy Medical
    Superintendent

    Firm Command and


    control

    Autocratic leadership

    Firm command and


    control

    Complete control in
    operations

    Interference in
    operational matters

    Complete control in
    operations

    Ineffective discipline
    enforcement

    Was creating confusion


    in leadership style

    Strict rules

    Main Problems
    No define lines of authority
    No HR department

    No Financial planning
    Revenues were less then costs
    Extra expenses on bedding & clothing, Stationary and laundry

    expenses

    Competition
    Government Hospitals
    Childrens hospital

    Increase in doctors and decrease in patients in PSA


    Exhibit 2 &3
    Higher hospital charges
    Earnings through private patients
    No marketing initiatives
    Efforts to generate donations was not organized
    No proper code of conduct

    Availability and attitude of doctors


    Complaints about quality of service in clinics
    Issue of private practicing

    Solutions
    Clearly define line of authority
    Proper HR department
    Reduce Financial cost, focus on revenues
    Define strict rules followed by all the doctors
    Revise policy against private practicing

    Lay off inefficient doctors


    Improve services by hiring qualified and experienced doctors
    Have a balanced approach in hiring the excess doctors
    Issue new policies regarding quality and complaints in clinics

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