v41 Call Screening Guide 7-21-2009
v41 Call Screening Guide 7-21-2009
v41 Call Screening Guide 7-21-2009
Copyright 2009 Mitsubishi Digital Electronics America, Inc. All Rights Reserved
Copyright 2009 Mitsubishi Digital Electronics America, Inc. All Rights Reserved
Mitsubishi
Digital
Electronics
America,
IncInc
Mitsubishi
Digital
Electronics
America,
800-332-2119
800-332-2119
Rev 7_21_9
2 0 09 2 0 1 0
DLP & LCD
A1
A2
A3
A4
B1
B2
B3
C1
C2
C3
C4
C5
C6
C7
C8
C9
C10
C11
D1
D2
D3
D4
D5
D6
E1
Copyright 2009 Mitsubishi Digital Electronics America, Inc. All Rights Reserved
2 0 09 2 0 1 0
DLP & LCD
DLP MODELS
2007
2007
2007
2007
2007
2007
2007
2007
2007
2007
2007
2007
2008
2008
2008
2008
2008
2008
2008
2008
2008
2008
2009
2009
2009
2009
2009
2009
2009
2009
2009
2009
Ye ar
V36
V36
V36
V36
V36
V36
V36
V36
V36
V36
V36
V36
V39
V39
V39
V39
V39
V39
V39
V39
V39
V40
V41
V41
V41
V41
V41
V41
V41
V41
V41
V41
Base Chassis
Ye ar
V36
V37
V38
V36
V37
V38
V36
V37
V38
V36L
V37L
V37L
V39
V39C
V39
V39
V39C
V39+
V39+
V39++
V39++
V40
V41
V41
V41
V41
V41+
V41
V41
V41+
V41
V41+
Chassis
Base Chassis
WD-57733
WD-57734
WD-57833
WD-65733
WD-65734
WD-65833
WD-73733
WD-73734
WD-73833
WD-C657
WD-Y577
WD-Y657
WD-60735
WD-60C8
WD-65735
WD-73735
WD-73C8
WD-65736
WD-73736
WD-65835
WD-73835
L65-A90
WD-60737
WD-60C9
WD-65737
WD-65C9
WD-65837
WD-73737
WD-73C9
WD-73837
WD-82737
WD-82837
Model
Chassis
V26
V26 2004
V26+
V26 2004
V26++ V26 2004
V26
V26 2004
V26+
V26 2004
V26++ V26 2004
VK26 VK26 2004
VK26 VK26 2004
V28L
V28 2005
V28
V28 2005
V28+
V28 2005
V29
V29 2005
V30
V29 2005
V28L
V29 2005
V28
V29 2005
V28+
V29 2005
V29
V29 2005
V30
V29 2005
V30+
V29 2005
V31
V29 2005
V30
V29 2005
V30+
V29 2005
V31
V29 2005
V32
V32 2006
V33
V33 2006
V33
V33 2006
V33+
V33 2006
V34
V33 2006
V32L
V32 2006
V32
V32 2006
V33
V33 2006
V33+
V33 2006
V34
V33 2006
V33+
V33 2006
V34
V33 2006
V33Y
V33 2006
V33Y
V33 2006
Model
Ye ar
Base Chassis
Chassis
Model
WD-52525
WD-52725
WD-52825
WD-62525
WD-62725
WD-62825
WD-52327
WD-62327
WD-52526
WD-52527
WD-52528
WD-52627
WD-52628
WD-62526
WD-62527
WD-62528
WD-62627
WD-62628
WD-62827
WD-62927
WD-73727
WD-73827
WD-73927
WD-52531
WD-52631
WD-57731
WD-57732
WD-57831
WD-62530
WD-62531
WD-65731
WD-65732
WD-65831
WD-73732
WD-73831
WD-Y57
WD-Y65
LCD FP MODELS
LT-37131
LT-37131A
LT-37132
LT-37132A
LT-46131
LT-46231
LT-40133
LT-40134
LT-46132
LT-46133
LT-46144
LT-46244
LT-52133
LT-52144
LT-52244
LT-40148
LT-46148
LT-52148
LT-46149
LT-52149
LT-46246
LT-52246
LT-40151
LT-40153
LT-46151
LT-46153
LT-46249
LT-52151
LT-52153
LT-52249
VLP33
VLP33
VLP33+
VLP33
VLP33
VLP33+
VLP38
VLP38M
VLP38C
VLP38
VLP38+
VLP38++
VLP38
VLP38+
VLP38++
VLP39+
VLP39+
VLP39+
VLP39++
VLP39++
VLP39+++
VLP39+++
VLP41
VLP41++
VLP41
VLP41++
VLP41++
VLP41
VLP41++
VLP41++
VLP33
VLP33
VLP33
VLP33
VLP33
VLP33
VLP38
VLP38
VLP38
VLP38
VLP38
VLP38
VLP38
VLP38
VLP38
VLP39
VLP39
VLP39
VLP39
VLP39
VLP39
VLP39
VLP41
VLP41
VLP41
VLP41
VLP41
VLP41
VLP41
VLP41
2006
2006
2006
2006
2006
2006
2007
2007
2007
2007
2007
2007
2007
2007
2007
2008
2008
2008
2008
2008
2008
2008
2009
2009
2009
2009
2009
2009
2009
2009
Copyright 2009 Mitsubishi Digital Electronics America, Inc. All Rights Reserved
A1
Rev 7_21_9
2 0 09 2 0 1 0
DLP & LCD
Copyright 2009 Mitsubishi Digital Electronics America, Inc. All Rights Reserved
A2
Rev 7_21_9
2 0 09 2 0 1 0
DLP & LCD
2
1st Digit
3
0.5 second
interval
5
3
2nd Digit
5
Copyright 2009 Mitsubishi Digital Electronics America, Inc. All Rights Reserved
A3
Rev 7_21_9
5
0.5 second
interval
REPEAT
2 0 09 2 0 1 0
DLP & LCD
x
x
x
x
x
x
x
x
x
VLP41
VLP39
V29V33V32
V36 V39 V41
V31
V34
VLP38
12
17
18
22
27
28
29
32
33
34
35
36
37
38
39
41
42
44
45
46
47
48
51
52
55
56
57
58
59
61
66
69
V26 V28
VLP33
Error
Code
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
ENGINE
NO ERROR
ENGINE
SYSTEM RESET
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
PANEL
MAIN/DM BOARD
MAIN/DM BOARD
LAMP COVER
AIR FILTER
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
LAMP
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
DM FAN
x
x
x
x
EXHAUST/LAMP FAN
DMD FAN
POOR AIR CIRCULATION
POOR AIR CIRCULATION
x
x
x
MAIN/DM BOARD
LAMP FAN
DVI/LVDS CABLE
LCD/PBS FAN
x
x
x
SENSOR
x
x
ENGINE
x
x
x
x
x
BALLAST
x
x
x
x
x
x
x
x
SIGNAL BOARD
x
x
POWER BOARD
ENGINE
LAMP
Copyright 2009 Mitsubishi Digital Electronics America, Inc. All Rights Reserved
A4
Rev 7_21_9
2 0 09 2 0 1 0
DLP & LCD
TV MODEL
APPROVED MOUNT
MODEL
ST650
Copyright 2009 Mitsubishi Digital Electronics America, Inc. All Rights Reserved
B1
Rev 7_21_9
2 0 09 2 0 1 0
DLP & LCD
Copyright 2009 Mitsubishi Digital Electronics America, Inc. All Rights Reserved
B2
Rev 7_21_9
2 0 09 2 0 1 0
DLP & LCD
INSPECT TV SCREEN
and CABINET FOR ANY
SIGNS OF PHYSICAL
DAMAGE
IS DAMAGE ONLY
TO PACKING?
YES
If shipping company
is still present,
make a note on the
bill of lading
NO
IF NO DAMAGE TO
TV ITSELF, THEN
PROCEED WITH
SETUP AND
INSTALLATION
INSTRUCTIONS
CONTACT THE
DEALER THE TV WAS
PURCHASED FROM
DEALER INFORMS
MITSUBISHI THROUGH
MITSUBISHI SALES
REPRESENTATIVE
Copyright 2009 Mitsubishi Digital Electronics America, Inc. All Rights Reserved
B3
Rev 7_21_9
2 0 09 2 0 1 0
DLP & LCD
SYMPTOM:
GREEN POWER LED IS
CONTINUOUSLY BLINKING
(Longer than 2 minutes)
UNPLUG AC
POWER AND
WAIT 30s
BEFORE
PLUGGING
BACK IN
PRESS POWER
BUTTON
DOES TV YES
TURN ON?
NO
DISPATCH SERVICE
TECHNICIAN. MOST
LIKELY CAUSE IS
MAIN/DM BOARD
Copyright 2009 Mitsubishi Digital Electronics America, Inc. All Rights Reserved
C1
Rev 7_21_9
2 0 09 2 0 1 0
DLP & LCD
DETERMINE THE
ROOT SYMPTOM
PERIODICALLY,
TV IS UNABLE
TO POWER ON
TV TURNS OFF
ON ITS OWN
PERIODICALLY
BLINKING
GREEN STATUS
BLINKING RED
STATUS
YELLOW
YES
ANY LED
INDICATIONS
AFTER THE TV
SHUTSDOWN?
NO
RED
STATUS
YES
ON-SCREEN
MESSAGE PRIOR
TO SHUTDOWN?
RESEAT LAMP
NO
NO
After unplugging
TV for several
days TV works?
YES
REPLACE LAMP
DISPATCH SERVICE
TECHNICIAN
Check area around TV. It should
be clear of any obstruction to the
flow of air into or out of the TV
REQUIRES
SERVICE
TECHNICIAN
Copyright 2009 Mitsubishi Digital Electronics America, Inc. All Rights Reserved
C2
Rev 7_21_9
2 0 09 2 0 1 0
DLP & LCD
Note: This information is specifically for cases that the TV displays no picture or video but has audio
TV CONTINUES TO
RUN and AUDIO CAN
BE HEARD but THERE
IS NO VIDEO
TV is SHUTDOWN or
SHUTSDOWN AFTER
ABOUT 1 MIN
TV IS OPERATING
NORMALLY
Intermittent/Cannot Troubleshoot
Recommend checking all
connections and unplug AC cord to
reboot TV, try new source device. If
still persists intermittently then
dispatch service technician
RETRY POWER
BUTTON
Attempt to resolve with these 2 steps:
1) Perform System Reset and retry
2) Unplug AC cord for 1 minute and retry
3) Reseat Lamp cartridge
NO
If customer can check error
code use error code sheet to
identify the cause. Record error
code and report to MDEA and
dispatch service technician
IS SCREEN BLUE
BEFORE
SHUTDOWN?
PRESS MENU
BUTTON
ON REMOTE
DO YOU
SEE OSD?
NO
YES
YES
There is a problem with the source signal/setup
Check cables connections
Verify TV is set to correct source (input/device)
Disable CEC in source device
Initialize TV (MENU + 123) Resets to default setup
REQUIRES
SERVICE
TECHNICIAN
Copyright 2009 Mitsubishi Digital Electronics America, Inc. All Rights Reserved
C3
Rev 7_21_9
2 0 09 2 0 1 0
DLP & LCD
DETERMINE THE SEVERITY, THE FREQUENCY AND THE INPUT TYPES ASSOCIATED WITH THE PICTURE NOISE
SELECT 1
ITEM FROM
EACH OF
THE
COLUMNS
TO THE
RIGHT THAT
MOST
CLOSELY
MATCHES
THE
SYMPTOM
REPORTED
BY THE
CUSTOMER
AND
CREATE
THE 3 DIGIT
CODE
ENTIRE PICTURE
IS BREAKING UP
ANTENNA ONLY
MUCH OF THE
PICTURE IS
BREAKING UP
FAIRLY CONSTANT
CABLE/SAT BOX
ON HDMI ONLY
DIGITAL BLOCKS
FLICKER ACROSS
THE SCREEN
RANDOMLY
CABLE/SAT BOX
ON ANALOG ONLY
V
W
X
Y
Z
ALL INPUTS
OTHER HDMI
INPUT
FAILURE COMPONENT/SYSTEM
C4
Rev 7_21_9
2 0 09 2 0 1 0
DLP & LCD
UNPLUG AC PLUG
FROM WALL. WAIT
30 SECONDS AND
PLUG AC BACK IN
ISSUE
RESOLVED?
NO
YES
RESOLVED
YES
1ST TIME
SYMPTOM HAS
OCCURRED?
NO
REQUIRES
SERVICE
TECHNICIAN
Copyright 2009 Mitsubishi Digital Electronics America, Inc. All Rights Reserved
C5
Rev 7_21_9
2 0 09 2 0 1 0
DLP & LCD
IS TV ON FLAT
SURFACE?
YES
NO
MOVE TV TO A STURDY
SMOOTH FLAT SURFACE
THAT SUPPORTS THE
ENTIRE LENGTH OF THE TV
ISSUE
RESOLVED
?
NO
YES
CLOSED
VIEWABLE AREA IS
WITHIN YELLOW LINES
OVERSCAN AREA
IF SOMETHING IS
BLOCKING LIGHT
PATH THEN SERVICE
NEEDS TO BE
CALLED
IF GEOMETRY ISSUE
THEN CUSTOMER
NEEDS TO ADJUST
OR CALL SERVICE
TO ADJUST
YES
IS SOME PROBLEM
NOTICEABLE ON TEST
PICTURE?
NO
Copyright 2009 Mitsubishi Digital Electronics America, Inc. All Rights Reserved
C6
Rev 7_21_9
PROBLEM IS
SOMETHING
OTHER THAN
GEOMETRY.
2 0 09 2 0 1 0
DLP & LCD
ATTEMPT TO RESOLVE BY
USING A SOFT CLOTH AND
WIPING THE FRONT OF THE
SCREEN
YES
IS THE SPOT A
SCRATCH ON THE
OUTSIDE OF THE
SCREEN?
NO
IS DATE OF
PURCHASE
BEYOND 30 DAY
WARRANTY ON
SCREEN?
YES
CAN SPOT BE
SEEN ONLY
WITH TV OFF?
NO
IS SPOT VISIBLE
FROM MORE THAN
5 FEET AWAY?
YES
NO
YES
CUSTOMER
RESPONSIBLITY
NO PROBLEM
WITH TV
Copyright 2009 Mitsubishi Digital Electronics America, Inc. All Rights Reserved
C7
Rev 7_21_9
NO
REQUIRES
SERVICE
TECHNICIAN
2 0 09 2 0 1 0
DLP & LCD
ENSURE BALANCE
SETTINGS ARE
CENTERED
YES
DISPATCH SERVICE
TECHNICIAN.
IS AUDIO DISTORTED
ONLY AT HIGH VOLUMES?
NO
YES
RECOMMEND
USING EXTERNAL
AUDIO SYSTEM
NO
IS COMPLAINT
POPPING SOUND OR
RATTLING SOUND?
YES
DISPATCH SERVICE
TECHNICIAN.
Copyright 2009 Mitsubishi Digital Electronics America, Inc. All Rights Reserved
C8
Rev 7_21_9
2 0 09 2 0 1 0
DLP & LCD
WHAT TYPE OF
SOUND ISSUE?
TINNY / HOLLOW
SOUND
DISTORTED AUDIO
CHECK SOURCE
DEVICE SETTINGS
CHECK
CONNECTIONS AND
QUALITY/CONDITION
OF THE CABLE
CONTACT
SERVICE
TECHNICIAN
RATTLE
CHECK SOURCE
DEVICE SETTINGS
POSSIBLE
MISSING
SPEAKER PAD
CONTACT
SERVICE
TECHNICIAN
POSSIBLE
MISSING SOUND
ABSORBER
CONTACT
SERVICE
TECHNICIAN
Copyright 2009 Mitsubishi Digital Electronics America, Inc. All Rights Reserved
C9
Rev 7_21_9
800-332-2119
2 0 09 2 0 1 0
DLP & LCD
MUTED
CHECK IF MUTE IS ON
CHECK ACTIVE
SPEAKERS
NO MUTE
VERIFY PHYSICAL
CONNECTION BETWEEN
SOURCE DEVICE AND TV
TEST SPEAKER
HARDWARE IS
FUNCTIONAL
ANTENNA
RESET.
PRESS MENU
123
YES
RF
EXPECTED
SOURCE OF
AUDIO?
ANALOG
Do you
hear static?
NO
COMPONENT /
COMPOSITE
TRY DIFFERENT
INPUT
DIGITAL
HDMI (DIGITAL)
TRY DIFFERENT
CABLE
IF USING AN EXTERNAL
RECIEVER, CONNECT
SOURCE DEVICE DIRECTLY
TO AV RECEIVER AND
BYPASS THE TELEVISION
CHECK VOLUME ON
SOURCE DEVICE. SOME
CABLE AND SATELLITE
BOXES HAVE VOLUME
CONTROL
Copyright 2009 Mitsubishi Digital Electronics America, Inc. All Rights Reserved
C10
Rev 7_21_9
800-332-2119
DISPATCH SERVICE
TECHNICIAN.
2 0 09 2 0 1 0
DLP & LCD
PRESS INFO
BUTTON WHILE
WATCHING TV
IS CUSTOMER WATCHING
HD (720P, 1080i, 1080P)
SOURCE OR SD (480i)
SOURCE?
LOOK AT
RESOLUTION INFO
IN UPPER LEFT
CORNER
HD
SD
SD PICTURE IS INHERENTLY
LOWER QUALITY PICTURE.
THERE IS LIKELY NO
DEFECT WITH THIS
TELEVISION
REQUIRES
SERVICE
TECHNICIAN
REVIEW THE
QUALITY OF THE
TEST PICTURE.
DO AN AV RESET
(PRESS AND HOLD
ACTIVITY + VOL <
BUTTONS ON THE
FRONT PANEL)
SOURCE DEVICE
PROBLEM. CHECK
INPUT DEVICE OR
ANTENNA.
NO
IS TEST
PICTURE
QUALITY OK?
YES
IF PICTURE QUALITY
IS STILL POOR THEN
CONTACT SERVICE
LIKELY NO
PROBLEM WITH THE
TV
Copyright 2009 Mitsubishi Digital Electronics America, Inc. All Rights Reserved
C11
Rev 7_21_9
800-332-2119
2 0 09 2 0 1 0
DLP & LCD
OPERATING TEMPERATURE
WARM (or even HOT) AIR FLOWING OUT FROM
THE SIDE/TOP OF THE TELEVISION IS
NORMAL.
STORAGE TEMPERATURE
AIR OUTPUT AT THE TOP OF THE TV WILL BE
WARMER IF THE AMBIENT ROOM
TEMPERATURE IS HIGH OR IF THERE IS NOT
ADEQUATE CLEAR SPACE FOR NORMAL
ROOM AIR TO FLOW TO THE BACK OF THE TV.
F
R
O
N
T
F
R
O
N
T
D1
Rev 7_21_9
2 0 09 2 0 1 0
DLP & LCD
NAME
INPUT OF
SOURCE
DEVICE
BASED ON
BELOW
TABLE
Copyright 2009 Mitsubishi Digital Electronics America, Inc. All Rights Reserved
D2
Rev 7_21_9
2 0 09 2 0 1 0
DLP & LCD
BLACK BARS ON THE SIDES OR TOP & BOTTOM OF THE SCREEN TYPICALLY INDICATE THAT YOUR SOURCE
DEVICE IS SETUP FOR THE CORRECT ASPECT RATIO OF TELEVISION SHOW OR MOVIE
To change the format of the video press the MORE button on the remote control then select FORMAT (0)
RECOMMENDED
NOT RECOMMENDED
HD channel with a SD program
RECOMMENDED
ALSO RECOMMENDED
RECOMMENDED
NOT RECOMMENDED
WIDESCREEN FORMAT
WIDESCREEN FORMAT
Copyright 2009 Mitsubishi Digital Electronics America, Inc. All Rights Reserved
D3
Rev 7_21_9
2 0 09 2 0 1 0
DLP & LCD
MITSUBISHI 2009 2010 TELEVISIONS DO NOT PASS MULTI-CHANNEL AUDIO FROM HDMI THROUGH THE
AUDIO OUTPUT.
IT IS RECOMMENDED TO CONNECT YOUR SOURCE DEVICE DIRECTLY TO THE AUDIO RECEIVER AS SHOWN
IN THE DIAGRAM BELOW.
IF YOU CONNECT THE AUDIO THROUGH THE TELEVISION IT WILL ONLY PASS STEREO PCM AUDIO.
GAME
CONSOLE
BLU-RAY
GAME
CONSOLE
CEC
CABLEBOX
CEC
BLU-RAY
CEC
AVR
AVR
CEC
MITSUBISHI
TELEVISION
MITSUBISHI
TELEVISION
GAME
CONSOLE
CABLEBOX
GAME
CONSOLE
BLU-RAY
CABLEBOX
AVR
AVR
MITSUBISHI
TELEVISION
MITSUBISHI
TELEVISION
Copyright 2009 Mitsubishi Digital Electronics America, Inc. All Rights Reserved
D4
Rev 7_21_9
BLU-RAY
2 0 09 2 0 1 0
DLP & LCD
Copyright 2009 Mitsubishi Digital Electronics America, Inc. All Rights Reserved
D5
Rev 7_21_9
2 0 09 2 0 1 0
DLP & LCD
VCR
CAB/SAT
TV
DVD
AUDIO
Copyright 2009 Mitsubishi Digital Electronics America, Inc. All Rights Reserved
D6
Rev 7_21_9
2 0 09 2 0 1 0
DLP & LCD
Engine Sequence
Lamp Sequence
Chassis Sequence
DVI cable
check
AC PLUG-IN
FAIL
OK
Received
ResetZ
Signal
REMOTE
POWER ON
Shutdown
Code 17
Engine
check 12V
Supply 340V
to the Lamp Ballast
UART
Communication
Ballast
Check by
UART
OK
FAIL
Shutdown
Code 57
Send ResetZ
signal High
Shutdown
Code 66
No
Retry 3
times?
Lamp Ignite
Lamp EN
detection
Lamp Litz to
TVMicro
Lamp Litz
detection
Low
No
Yes
Yes
Auto Retry 2
times?
High
Shutdown
Code 61
Low
Start Engine
initialization
340V
to the Lamp
Ballast
Send Lamp EN
to Lamp Ballast
Received
Lamp Litz
TV BOOTING
Supply 12V
to the Engine
Color Wheel
starts to spin
Shutdown
Code 44
High
Detect 5 times
retry by engine
Lamp On
LampLit
return to
Engine
Send ASIC
Ready
To chassis
ASIC Ready
detection
Low
Shutdown
Code 18
High
Send I2C
Command to
Engine
Received I2C
command
Send I2C
acknowledge
I2C
detection
Not
acknowledged
Yes
Normal
Operation
Normal
Operation
Normal
Operation
Copyright 2009 Mitsubishi Digital Electronics America, Inc. All Rights Reserved
E1
Rev 7_21_9
Shutdown
Code 17
2 0 09 2 0 1 0
DLP & LCD