Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
Scribd Logo
Upload

Welcome to Scribd!

  • 20 views

    Traditional IT ITSM Process: Technology Focus Process Focus

    Uploaded by

    guru prasad
    This document outlines how traditional IT approaches focused on technology and single instances while taking an internal IT perspective, but ITSM processes emphasize a process focus using repeatable and formal best practices from a business perspective to move away from reactive "fire-fighting" towards preventative approaches.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Traditional IT ITSM Process: Technology Focus Process Focus

    Uploaded by

    guru prasad
    20 views1 page
    This document outlines how traditional IT approaches focused on technology and single instances while taking an internal IT perspective, but ITSM processes emphasize a process focus using repeatable and formal best practices from a business perspective to move away from reactive "fire-fighting" towards preventative approaches.

    Original Description:

    traditional it

    Original Title

    Traditional IT

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document outlines how traditional IT approaches focused on technology and single instances while taking an internal IT perspective, but ITSM processes emphasize a process focus using repeatable and formal best practices from a business perspective to move away from reactive "fire-fighting" towards preventative approaches.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    20 views1 page

    Traditional IT ITSM Process: Technology Focus Process Focus

    Uploaded by

    guru prasad
    This document outlines how traditional IT approaches focused on technology and single instances while taking an internal IT perspective, but ITSM processes emphasize a process focus using repeatable and formal best practices from a business perspective to move away from reactive "fire-fighting" towards preventative approaches.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    You are on page 1of 1

    Traditional IT

    becomes

    ITSM Process

    Technology focus

    Process focus

    "Fire-fighting"

    Preventative

    Single instance

    Repeatable, continuous, accountable

    Informal processes

    Formal best practices

    IT internal perspective

    Business perspective

    You might also like