Internship Report PTCL 2009
Internship Report PTCL 2009
Internship Report PTCL 2009
PAKISTAN TELECOMMUNICATION
COMPANY LIMITED
Submitted to:
Submitted by:
Waqas Malik
Roll No.123
BBA (Honors) eve
Session 2006-2010
I have taken immense pride in assuming the duty as President and CEO of PTCL,
which is a great opportunity for me to execute my responsibilities as a team leader.
To me Pakistan and PTCL are synonymous with an opportunity for growth. The
potential of this growth is visible to me as it is about the human capital we have in the
form of talented and experienced employees. I can assure you that with the traditional
dedication and determination of PTCL workers we will transform this company into a
world class ICT Company.
I am proud of my fellow colleagues who have been leading the market so far and
have been adapting to changing technological advancements. After the deregulation in
the telecom sector of Pakistan, PTCL is now again ready to face new challenges in a
competitive environment.
We are poised to retain our leadership position by giving PTCL a new and
improved look. The new colors of the Logo are in context with every Pakistani’s sense of
identity and patriotism; green and white being the colors of purity and honesty, the colors
of trustworthiness and integrity, the colors of Pakistan’s flag and the colors of every
Pakistani’s passion.
Be assured that PTCL will remain the people’s first choice of communication in
the future. Promising you the best of our services, at all times.
DEDICATION
To
&
In fact, for the students of BBA (Hons). The two months internship is a golden
chance to develop and ensharp the capability and skill of administration and management
in the practical environment of different organizations. In the context, I select the PTCL
(PAKISTAN TELECOMMUNICATION COMPANY LIMITED). This report shows
and will guide the readers to have an idea about maintain accounts, its operations and the
practices followed today in Pakistan. My reasons for doing the internship program in
PTCL is to get first hand knowledge about maintain accounts and improve my business
life, because PTCL is the best organization indeed.
I tried to remain to the point, in writing the report. Brief history, management,
organizational structure of PAKISTAN TELECOMMUNICATION COMPANY
LIMITED and my work at branch suggestions, for improvement are also given in it.
Moreover, particularly being a student of Finance & Accounts it is necessary for
me to get practical knowledge of the managerial & financial activities of the
organization. So I have tried my best to learn a lot about accounts because it relates with
financial activities. I have made all possible efforts to summaries the broad history and
working of the organization.
This work is a collection of my observations and experience during the internship
period and afterward. The sources of my information for the preparation of this report
also include the written notes, literature on banking, verbal discussion with staff
members, senior students and my fellows.
Internship Program is a conventional constituent is part of total spectrum of BBA
(hons). The information contained in the report is based on my personal observation,
practical working and interviews with the staff during my internship training.
In the end, I would like to say that nothing is perfect in this world. Yet we must
put all endeavors to reach near the line of perfection.
ACKNOWLEDGMENT
I thank, first and foremost, ALLAH Almighty for having enabled me to complete
my report that would not have been possible for me to accomplish without his help in all
stages of its preparation. May His Mercy and Peace Be Upon all His messengers
including my Mild Tempered Lord, the Sovereign of (scared) Madina, who brought the
last and final message from Him to a mankind.
I have a pleasant opportunity to work with”PTCL”. In this connection, I pay my
heartily thanks to Sir Adnan Bukhari who are my instructor and very kindly provided me
the opportunity to internship at the highly prestigious organization.
I would like to thank Mr. Tariq sb for providing me an exploring task under the
cover of internship at PTCL (Senior Revenue Office) BWP. They encouraged me in spite
of my mistakes.
I’m really thankful to Mr. Sajjad, Mr. Ayyub, Mr. Khadim, Mr. Khalid, Miss.
Irmis and Miss Sadia for their cooperation with me. All the staff of PTCL (Senior
Revenue Office) BWP is really cooperative.
I’m also really thankful to my parents & my family, who are my first teacher in this
world.
INTRODUCTION
Pakistan Telecommunication Corporation (PTC) has established in December
1990, taking over operations and functions from Pakistan Telephone and Telegraph
Department under Pakistan Telecommunication Corporation Act 1991.
The year 2006-07 in the telecom sector was marked by the phenomenal growth in
the mobile sector in Pakistan, which doubled its subscriber base to 60 million. The
teledensity increased from 26% to 40%, helping to spread the benefits of communication
technology across the country. PTCL ’s mobile phone subsidiary Ufone’s subscriber base
grew by more than 87%, from 7.49 million to 14 million. The year also witnessed the
entry of major telecom companies, most notably China Telecom and Singtel, into market.
The privatization of the company was completed in the FY06, following the
purchaser of 26% ‘B’ class ordinary shares by Etisalat International Pakistan L.L.C. EIP
took over management control on 12th on April 2006.
In short PTCL has been working vigorously to meet the dual challenge of telecom
development and socio-economic uplift of the country. This is characterized by a clearer
appreciation of ongoing telecom scenario wherein convergence of technologies
continuously changes the shape of the sector.
With employee strength of 30,000 and 5.7 million customers, PTCL is the largest
telecommunications provider in Pakistan. PTCL also continues to be the largest CDMA
operator in the country with 0.8 million V-fone customers.
PTCL has laid an Optical Fibre Access Network in the major metropolitan centres
of Pakistan and local loop services have started to be modernized and upgraded from
copper to an optical network.
On the Long Distance and International infrastructure side, the capacity of two
SEA-ME-WE submarine cable is being expanded to meet the increasing demand of
International traffic.
Vision
To be the leading Information and Communication Technology Service Provider in the
region by achieving customer satisfaction and maximizing shareholders' value'.
The future is unfolding around us. In times to come, we will be the link that allows
global communication. We are striving towards mobilizing the world for the future. By
becoming partners in innovation, we are ready to shape a future that offers telecom
services that bring us closer.
Mission
To achieve our vision by having:
Core Values
• Professional Integrity
• Customer satisfaction
• Team Work
• Company Loyalty
• Corporate Information
Board of Directors
Management
• Walid Irshaid
President & Chief Executive Officer
• M. Mashkoor Hussain
S.E.V.P (Operations)
• Fazal Hussain
S.E.V.P (Corporate Affairs)
• Sikandar Naqi
S.E.V.P (Special Projects)
• Farah Qamar
Company Secretary
At this level there is one head SEVP (Finance) who controls the functions
of FINANCE, ACCOUNTS, and REVENEU with the assistant of EVP in their
respective within the Region, Director Accounts has Senior Revenue Officers in his area
of Finance Jurisdiction on Division Level. The Senior Revenue Officer, usually the head
of Finance Division and Revenue Officers then supervised on District level.
SEVP (Finance)
EVP (Finance), (Accounts) & (Revenue)
In view of the challenging scenario PTCL has to take bold steps regarding its
organizational structure in order to demonstrate that PTCL has set-up arms-length
relationships among the staff. There should be separation of Finance Wing from the
Engineering Wing. Finance Wing should give liberty to take the decision in their favor.
Management has to take the strategic decisions, the clear and institutionalized
arrangements.
Finance Wing Structure
SEVP (FINANCE)
GM (Finance) GM (Revenue) GM
(Accounts)
Director
(Finance)
General Manager of the
Director Region. He will report to the
(Revenue) SEVP (OPS) as well as any
officer designated by C.E
Director
(Accounts)
NUMBER OF EMPLOYEES IN FINANCE SECTION
There are about 15987(2006-2007) employees are working in the PTCL, which are being
divided into categorically here under
* There is no any employee in PTCL on Ad-hoc basis. This system of recruitment has
since been changed into contract basis.
The PTCL FINANCE & ACCOUNTING system is actually divided into three wings.
1- FINANCE
2- ACCOUNTS
3- REVENUE
1) FINANCE
The SEVP (FINANCE) is concerned with the makeup of the all type of financial
decisions especially in the context of acquisition, financing and management of all assets
with some goal in mind. The EVP (Finance) with the General Manager (Finance) extend
their expertise in the decision making process.
2) ACCOUNTS
Here the SEVP (Finance) is once again concerned by heading the
EVP(ACCOUNTS) and General Manager (Accounts) to deal with all Accounts Decision.
In PTCL the Finance and Accounting are so correlated but the difference between
finance and Accounting is the method of Funds Recognition and the decision making. In
the Accounting the Director Accounts in the PTCL Regions assist the higher
management.
3) REVENUE
Here the SEVP (Finance) is once again concerned by heading the EVP (Revenue)
and General Manager (Revenue) to deal with all Revenue matters. One Director Revenue
within the Region assist to implement and control the inflow of Revenue and Reconcile it
with the PTCL Headquarters Islamabad.
The PTCL is actually the Revenue Generation organization. PTCL Collect the
Revenue from the following modes.
In PTCL the rules contained in the special volume of the PTCL under which the SEVP
(FINANCE) is responsible for creating the procedure of Accounting matters.
CAPITAL EXPENDITURES
MINOR EXPENDITURES
SALARIES OF STAFF
The monthly salary of the staff is rest with the approval of PTCL H.Q Islamabad. PTCL
is spending lot of amount on the salaries.
Finance planning
On PTCL HQ Islamabad, SEVP (Finance) is, who with the concurrence with the
CEO for making all the Finance Planning that’s way the PTCL has to inject the money in
order to boost up the business and in order to complete the stiff competition faced in the
telecomm sector. Before taking any decision regarding financial planning the draft could
be presented before the Board of Governors. In this section there is need of financing
either in the WLL (wireless local loop) sector or wire-line or mobile operator services.
PTC is very organized organization and it has also its fixed as well with the
current asset. So there are many experts in order to keep the eye watch on the PTCL
infrastructure, for example Director (Fixed Assets) is responsible for the maintenance
and repair of the building and machinery on the Regional level.
Managing the PTCL’s financial structure
PTCL financial structure is in the safe hands the basic qualification for the post of
Assistant Accounts Officer is MBA (Finance) and for the SEVP (Finance) the incumbent
should possess the degree of MBA with ACMA & CA. Due to such fresh blood the
young and energetic financial management taking some bold decision the results of
which are awaited up till.
FUNDING OF PTCL
MOBILIZATION OF FUNDS
Security deposits
Various pay card companies like Dancom, World call, Pearl Tel, Soft tech,
deposited huge amount as the securing deposit in the books of PTCL for the media that is
being used by these companies. PTCL is utilizing these security deposits.
Return on deposits
After payment the dividend to the share holders and having paid the income tax
on the profit the surplus amount is being used in the deposits of various national and
multinational banks from where ROD is received accordingly.
Dividend Income
PTCL some time itself purchases the share from the open market and earn the dividend
income thereof. It is also possibly that PTCL if applicable may detain the shares of
different other companies and earn the dividend.
Against all purchase orders issued by the PTCL H/Q’s Islamabad payment made after
allocation of Funds which further allocated by the Regional offices. The funds usually
allocate in order to manage the following: -
PTCL is using the Oracle software being front end and back end for its system
billing. Actually this is tone-system it means that when one subscriber dialed another
number then pulse duration started with the start of conversion the local meter reading is
called M1 and NWD meter reading is called M2. In the telephone exchange one meter is
dedicated to each telephone number, which memorized all M1+M2 calls, and then all
data appears on the big film-coated tape.
That tape later on sent to the billing center in region where a System
Administrator configuration data subscriber already availed. By putting the oracle being
backend all NWD calls made from specific number printed along with the printing of
telephone bill and also printed being front-end process.
There is also end-user software, which is being introduced in the PTCL through
which a subscriber will now pay his telephone bill even on daily basis. There will be used
of terminal system on each Customer Care Center where subscriber will get his bill for he
period according to his/her wish. The subscriber can also pay his bill in advance.
There is also use of teleconferencing in the PTCL on regional level, where the
General Manager hold teleconference with Divisional Engineers and Senior Revenue
Officers once in a week in which each one pay his comments about their respective
wings.
Industrial structure
Market Operations
Market Structure
Regulatory Environment
Analysis of Inernal Environment
Organizational Management Cycle
FINANCIAL ANALYSIS
Profitability Position
Liquidity Position
Leverage Position
Activity Positions
Dividends
BUSINESS STRATEGIES
Fixed line Telephony
Wireless Local Loop
PTCL Landline
PTCL V-Fone
U-Fone
Paknet Limited
PTCL Broadband
Smart Services
SWOT Analysis
Strengths
Weakness
Opportunities
Threats
Suggestions and Recommendations
• No doubt P.T.C.L having the monopoly in providing the Land-Line Telephone
Connection in Pakistan and its playing its role magnificently. In current scenario
P.T.C.L has increases its Revenue quite dramatically, and probably that as soon
as this organization has become privatized it will flourish its revenue in better
manner.
• PTCL should immediately change its Finance upper level of hierarchy and should
stream line in the good manner.
• PTCL should also encourage the Billing On line system that each and every
customer should have to pay his/her bill on line basis.
• The system of E-PAYMENT which although exist in PTCL finance system but
there is need of improvement this facility.
• The image of PTCL being leading Telecom Providing is not good in the eyes of
common customer especially there are lot of complaints about the including the
bogus local calls in the monthly bills of various customers. PTCL should also
provide the detail of local calls made from any Land Line Number which would
be provided in Micro level to the customer.
• Faulty Telephone connection should be Fault Free within 24 hours in order to
maximize the Revenue, as Revenue of PTCL should sacrifice at the cost of Faulty
Telephone.
• The punching system of Billing through automation at CITI Bank Karachi takes
so much time to adjust so it should be revived.
• The Financial D.D.O powers should be entrusted to the Director Finance rather
GM.
• PTCL is not utilizing its surplus profit in long-term investment projects which be
done.
• The promotion system in the Finance & Revenue wing should be revived in true
manner all promotion must be made strictly on merit.
• Each Region should maintain Profit & Loss and Balance sheet and the statement
of Cash inflow and outflow.
• Reduce the NWD, International, Local Calls rate for facilitation the customer
• Free local calls rate and reduce the Line Rent, which is Currently Rs. 200-00
Limitations
• No proper Guidance
Web Resources
• Company’s website-ptcl.com.pk
• Magazine Business Economy
• Google.com
• Economic Survey of Pakistan
• Businessrecorder.com
• Security and Exchange Commission of Pakistan
• Kse.com
• Yahoofinance.com
Reports
• Annual Report PTCL 2007, 08
• PTA Reports
EXECUTIVE SUMMARY
With employee strength of 30,000 and 5.7 million customers, PTCL is the
largest telecommunications provider in Pakistan. PTCL also continues to be the largest
CDMA operator in the country with 0.8 million V-fone customers. The company
maintains a leading position in Pakistan as an infrastructure provider to other telecom
operators and corporate customers of the country. It has the potential to be an
instrumental agent in Pakistan’s economic growth. PTCL has laid an Optical Fibre
Access Network in the major metropolitan centres of Pakistan and local loop services
have started to be modernized and upgraded from copper to an optical network.
This report is being started with the brief and complete introduction of
organization, its historical background, its services and its products offerings.
In this report organization structure is discussed as pr the requirement of
internship. What is the hierarchy in the organization as well as working of various
departments are concisely discussed.
The most important thing the BUSINESS STRAGTEGIES is discussed in such a
way that it’s not difficult to understand it. Internal and External analysis has the vital
importance, which in this report is also done.
More over the Financial Analysis is also done which is depicting the financial
position of the org in the market place. Whereas SWOT analysis is done which clearly
sows what are the strengths, weaknesses, opportunities and threats in the organization.
Finally some suggestions and recommendations are given to org in this report.
Limitation although very few but can’t be negligible are discussed.
Thus this report completely depicts the true picture of PTCL in a meaningful way.
MAIN OFFICES
CONCLUSION
With employee strength of 30,000 and 5.7 million customers, PTCL is the largest
telecommunications provider in Pakistan. PTCL also continues to be the largest CDMA
operator in the country with 0.8 million V-fone customers.
PTCL has laid an Optical Fibre Access Network in the major metropolitan centres
of Pakistan and local loop services have started to be modernized and upgraded from
copper to an optical network.
On the Long Distance and International infrastructure side, the capacity of two
SEA-ME-WE submarine cable is being expanded to meet the increasing demand of
International traffic.
Pakistan Telecommunication Corporation (PTC) has established in December
1990, taking over operations and functions from Pakistan Telephone and Telegraph
Department under Pakistan Telecommunication Corporation Act 1991.
The year 2006-07 in the telecom sector was marked by the phenomenal growth in
the mobile sector in Pakistan, which doubled its subscriber base to 60 million. The
teledensity increased from 26% to 40%, helping to spread the benefits of communication
technology across the country. PTCL ’s mobile mobile phone subsidiary Ufone’s
subscriber base grew by more than 87%, from 7.49 million to 14 million. The year also
witnessed the entry of major telecom companies, most notably China Telecom and
Singtel, into market.
The privatization of the company was completed in the FY06, following the
purchaser of 26% ‘B’ class ordinary shares by Etisalat International Pakistan L.L.C.
PTCL should immediately change its Finance upper level of hierarchy and should
stream line in the good manner.
PTCL should also encourage the Billing On line system that each and every
customer should have to pay his/her bill on line basis.
The system of E-PAYMENT which although exist in PTCL finance system but
there is need of improvement this facility.
The image of PTCL being leading Telecom Providing is not good in the eyes of
common customer especially there are lot of complaints about the including the bogus
local calls in the monthly bills of various customers. PTCL should also provide the detail
of local calls made from any Land Line Number which would be provided in Micro level
to the customer.
PTCL is a good Organization in the way that anybody can join it for his/ her long-
term career. Overall working environment is comfortable. Management of branch cares a
lot of its employees and considers them as the Asset of PTCL. Behavior of senior
executive of bank is very polite and they are caring about the individual’s career and their
growth.
Has been unclear about its IPTV and WiMAX plan and strategy (trials are in
progress) Overall PTCL still behaves as a monopoly … it has to change its attitude. At a
minimum, avoiding billing errors and providing competent and courteous service to its
customers is essential if PTCL wants to show that it is transforming itself to a
competitive company which cares for its customers.
It is said that the best assets of a company go home to their family in the evening.
Can the culture of PTCL be changed to a performance and service-based organization?
According to the latest director’s report from PTCL the “organization is being
revamped”. Only time can tell the impact.
However management is very demanding about the targets but good reward at the
achievement of assigned targets is awarded.
Employees at PTCL are quite efficient. Its employees have to bring their org
among the list of good. Therefore, they work more than their working hours and it is all
according to their will. It also shows their loyalty, commitment to organization.
Employees are given the benefits like bonus, gratuity funds, loans, increments,
and medical.
All the customers are entertained individually. Same kind of behavior and
attention is given to all the customers. Getting ideas for improvement from customer side
is a new idea and that is working very well in PTCL. All the customers are asked to fill a
suggestion form and the standards of the org are improved through them.
Prioritizing its product portfolio in line with its corporate and consumer needs and
wants the org are committed to develop products that give more value to its customers in
both the sectors.
In PTCL, all the work is done on computers. All the entries are made in
computer. Balance is fed into the computer. This increases efficiency of the org.
I feel pleasure that I have really gained a lot during 6 weeks & enjoyed working
with experienced cooperative & intelligent staff.