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    The document provides biographical information about Cynthia L. Carle. It includes her contact information, education, and work experience. Currently, she works as an Email Support Specialist for eMoney Advisor, where she provides leadership and assistance to customer service staff. Previously, she held roles in client support and communications/fundraising internships while obtaining her Bachelor's degree in English Literature and Language.

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    The document provides biographical information about Cynthia L. Carle. It includes her contact information, education, and work experience. Currently, she works as an Email Support Specialist for eMoney Advisor, where she provides leadership and assistance to customer service staff. Previously, she held roles in client support and communications/fundraising internships while obtaining her Bachelor's degree in English Literature and Language.

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    The document provides biographical information about Cynthia L. Carle. It includes her contact information, education, and work experience. Currently, she works as an Email Support Specialist for eMoney Advisor, where she provides leadership and assistance to customer service staff. Previously, she held roles in client support and communications/fundraising internships while obtaining her Bachelor's degree in English Literature and Language.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    49 views1 page

    Resume Only

    Uploaded by

    api-212379572
    The document provides biographical information about Cynthia L. Carle. It includes her contact information, education, and work experience. Currently, she works as an Email Support Specialist for eMoney Advisor, where she provides leadership and assistance to customer service staff. Previously, she held roles in client support and communications/fundraising internships while obtaining her Bachelor's degree in English Literature and Language.

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    746 SOUTH STREET, APT 2

    PHILADELPHIA, PA 19147
    (717) 574-2904
    ccarle@emoneyadvisor.com

    CYNTHIA L. CARLE
    EDUCATION BACHELOR OF ARTS ENGLISH LITERATURE AND LANGUAGE UNIVERSITY OF PITTSBURGH, PA
    Graduated April, 2013

    EMONEY ADVISOR

    EMAIL SUPPORT SPECIALIST EMONEY ADVISOR LLC CONSHOHOCKEN, PA


    February 2015 - Present
    Provide daily leadership and assistance to Customer Service staff
    Manage and direct less-experienced coworkers for internal training and support purposes
    Connect colleagues with inter-departmental resources and knowledge
    Utilize problem-solving skills and critical thinking toward comprehensive results.
    Deconstruct and communicate technical, industry, and product-specific concepts
    Cultivate relationships of quality and support so that internal and external users may take full
    advantage of our product
    De-escalate confrontational or frustrated customer disputes
    CLIENT SUPPORT SPECIALIST EMONEY ADVISOR CONSHOHOCKEN, PA
    October 2013 February 2015
    Attend to complex, inbound inquiries
    Troubleshoot technical and strategic issues via phone and email.
    Collaborates with coworkers and advisors toward effective solutions

    Strives to provide high-level, comprehensive resolutions in order to add value to client


    relationships.
    SELECT CONTRIBUTIONS
    -Engagement Team Weekly News Report
    -Phrase Expander and Template Projects
    -2015 Stevie Awards for Sales and Customer Service
    -eMoney Blog contributor: Tip of the Week and FAQ

    EXPERIENCE COMMUNICATIONS INTERN MUSCULAR DYSTROPHY ASSOCIATION PITTSBURGH, PA

    January 2013- April 2013


    Outreach, fundraising, communications and public relations.
    Managed social media accounts while building and maintaining digital audiences.
    Developed content for newsletters, fundraising and promotional material
    Created press kits, mail solicitations and promotional materials for major fundraising events.
    Assisted with volunteer training and regular interactions with clients and patients.
    WRITING CENTER TUTOR THE NEIGHBORHOOD ACADEMY PITTSBURGH, PA
    August 2011-April 2012
    Tutored high-achieving high school students in all subjects, including SAT prep.
    Edited student papers, taught writing and organizational skills and improved students
    grammar.
    ELEMENTARY SCHOOL TUTOR AMERICA READS PROGRAM PITTSBURGH, PA
    August 2011-December 2011
    Worked closely with preschool through third grade students struggling with reading and
    language skills.
    Created lesson plans several times weekly and carried out state-issued student evaluations.

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