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    Medical Superintendent Job

    Uploaded by

    Joshua Abhishek
    The document outlines key performance indicators for a medical superintendent position, including metrics related to service utilization, patient satisfaction, internal customer satisfaction, adverse events, training sessions, conversion rates, and response times. It also lists internal interfaces with all departments and external interfaces with consultants and patients. Maintaining high functional status of operating theaters and equipment, statutory compliance, and other utilization and turnaround time targets are among the performance expectations.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Medical Superintendent Job

    Uploaded by

    Joshua Abhishek
    927 views1 page
    The document outlines key performance indicators for a medical superintendent position, including metrics related to service utilization, patient satisfaction, internal customer satisfaction, adverse events, training sessions, conversion rates, and response times. It also lists internal interfaces with all departments and external interfaces with consultants and patients. Maintaining high functional status of operating theaters and equipment, statutory compliance, and other utilization and turnaround time targets are among the performance expectations.

    Original Description:

    MEDICAL SUPERINTENDENT job

    Original Title

    Medical Superintendent job

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    © © All Rights Reserved

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    The document outlines key performance indicators for a medical superintendent position, including metrics related to service utilization, patient satisfaction, internal customer satisfaction, adverse events, training sessions, conversion rates, and response times. It also lists internal interfaces with all departments and external interfaces with consultants and patients. Maintaining high functional status of operating theaters and equipment, statutory compliance, and other utilization and turnaround time targets are among the performance expectations.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    927 views1 page

    Medical Superintendent Job

    Uploaded by

    Joshua Abhishek
    The document outlines key performance indicators for a medical superintendent position, including metrics related to service utilization, patient satisfaction, internal customer satisfaction, adverse events, training sessions, conversion rates, and response times. It also lists internal interfaces with all departments and external interfaces with consultants and patients. Maintaining high functional status of operating theaters and equipment, statutory compliance, and other utilization and turnaround time targets are among the performance expectations.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 1

    MEDICAL SUPERINTENDENT

    JOB DESCRIPTION

    Key Performance Indicators

    Internal Interfaces
    External Interfaces

    Service Utilization Index

    Patient Satisfaction index.

    Internal customer satisfaction index.

    No of adverse/sentinel events.

    No of training sessions.

    Conversion rates of service utilizations.

    Customer Satisfaction

    Classes per person per month

    Downtime equipment < 24 hrs

    Downtime critical equipment < 6 hrs

    Doctors attendance 100%

    Statutory requirements = 100%

    Emergency attendance of doctors < 45 mins

    Functional status of the OTs/Equipments > 95%

    Statutory Requirements = 100%

    OT utilizations rates > 80%

    TAT (Discharge announced to patient going from Hospital)

    TAT (Admission to Room allotment.

    All Departments
    Consultants/Patients

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