How To Perform An Accurate Physical Inventory Fac 10-2005

How To Perform
An Accurate
Physical Inventory
Facilitators Guide
How to Perform An Accurate Physical Inventory
Objective:
You want to give the participant(s) a
heads up on the topics that you will be
discussing. This adds focus to your
presentation and discussions.
Tell the participant(s) which topics you will be discussing. If you are dividing the
contents of this program between two or more days, tell which topics you will
discuss each day.
What you (the facilitator) will need:

Group Presentation
Participant Guides (one for each participant)
Flipchart, flipchart stand and markers
Overhead Projector and Transparencies or PowerPoint Projector (optional)
Most recent Physical Inventory results (Company, Region, District and Store)
One-on-One or Small Group Presentation
Participant Guides (one for each participant)
Most recent Physical Inventory results (Company, Region, District, and Store)
Personalize Your Presentation

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How to Perform An Accurate Physical Inventory (Revision 10/1/05)
Overview:
How To Perform
An Accurate
Physical Inventory
This training program is designed to give you

the knowledge and skills needed to perform an
accurate physical inventory.
In this guidebook you will find information that
will help you reference key points which will be
discussed, including:
Daily Operations Effecting Results
Initial Preparation
Equipment Preparation
Pre-Inventory Reports
Starting the Day
Accessing MeGA LINK
Scanning Rental Items
Overview
Scanning Sale Items

Ending the Initial Scan
Pass Reports
Common Mistakes
Updating
Final Reports
Rental Analysis
Sell-Thru Analysis
Loss Prevention
What Causes Shrink?
Objective:
This is designed to communicate that
shrink is not caused by any single
factor and that all of the factors that
lead to shrink are either entirely
preventable or can be reduced.
Ask : What causes shrink? Use the flip chart to record the responses.
Listen for the following:
Shoplifting
Internal Theft
Items never returned
Paper Shrink
Incorrectly Performed and Completed Inventories

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What causes shrink?

What causes shrink?
Shoplifting
Internal Theft
Items Never Returned
Paper Shrink
Incorrect Physical Inventory
Shoplifting
Shoplifting is a major cause of shrink in our
stores. The S.T.A.R.S. Loss Prevention
program can help you and your staff know
what to do in order to deter shoplifting.
Internal Theft
Another type of loss occurs because of
some of our associates actions. Whether
its taking money from the drawer or sliding
a friend a free movie, internal theft accounts
for even more shrink than shoplifting.
Items Never Returned
Unfortunately there are those
who will rent items from your
never return them. Items that
returned are considered shrink
are no longer available for rent.
customers
store and
are never
since they
Paper Shrink
Errors made during receiving and
transferring of inventory will cause shrink in
your store. These paper mistakes are
avoidable by following prescribed policies
and procedures. All receiving and transfer
reports should be reviewed by the store
manager and any errors should be corrected
to prevent inaccurate quantities on hand.
Incorrect Physical Inventory
By not completing physical inventory
correctly, you may cause or report shrink
inaccurately.
What Does Shrink Cause?
Objective:
Its important to show how shrink can
negatively impact a store, its staff and
its customers. Shrink goes beyond
this months count of missing
product.
Say to the participant(s): The bottom line is that shrink causes revenue loss and
that impacts you, your associates, your stores product levels and your customers.
Ask : What does shrink cause? Use the flip chart to record the responses.
Listen for the following:
Fewer Hours
Lower Purchases
Smaller Bonuses
Unhappy Customers

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What does shrink cause?

Fewer Hours
Lower Purchases
Smaller Bonuses
Unhappy Customers
What does shrink

cause?
Shrink causes revenue loss that impacts many
aspects of your store.
Fewer Hours
One area directly effected by lost revenue is
payroll. Lower revenue results in fewer allotted
payroll hours.
Lower purchases
Movies and games are purchased for your
store based on your stores revenues. With
that in mind, reduced purchases will result.
Smaller Bonuses
The higher the shrink, the smaller the bonus.
Part of our current bonus program allows you
to receive an operating margin bonus based on
your controllable expenses. The shrink that
occurs in your store is part of your controllable
expenses.
Unhappy Customers
Even the best explanation will not make an
unhappy customer want to come back to your
store if you dont have what they want to rent.
The Facts About

Inventory Results
Instruct the participant(s) to fill in the blanks on the page in his/her guide. This will give perspective
on how his/her store compares to the Company, Region, and the District.
Ask:
What is the most recently reported Company shrink?

Be prepared to provide the answer using the most recent shrink report. Give:
# of units_________________________________
$ value___________________________________
% to revenue______________________________
Ask:
What is your Regions most recent shrink?

# of units_________________________________
$ value___________________________________
% to revenue______________________________
Ask:
What is your Districts most recent shrink?

# of units_________________________________
$ value___________________________________
% to revenue______________________________
Ask:
What is your Stores most recent shrink?

Be prepared to provide the answer using the most recent shrink report.
Dept
% to Revenue
Dept
% to Revenue
The Facts About

Inventory Results
Previous Inventory Results:
Company:
______
Region:
______
District:
______
My Store:
______
Chapter I
Pre-Inventory
Objective:
Physical Inventory is more than a 1 or
2 day event. It also includes preinventory actions and follow up
actions. The pre-inventory actions
include daily functions, completion of
the checklist actions and report
review.
Say to the participant(s): The next several topics focus on actions that take place prior to
completing a Physical Inventory but can have a direct impact on the shrink reported by your
store.
These include:
z Tasks and functions that you and your staff perform on a daily basis.
z Getting your store and your staff prepared to perform an inventory.
z Making sure that your equipment will function to accurately scan during inventory.
z Running and reviewing pre-inventory reports and then taking action(s) to make
corrections wherever possible to prevent the inventory from indicating invalid shrink.

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Chapter I
Pre-Inventory
Daily Operations Effecting
Results
Initial Preparation
Objective:
If these tasks are not performed or not
performed correctly, reported shrink
will most likely increase.
Say to the participant(s): Here are some daily operations that effect your inventory.
Receiving and Transferring Product
Give example:
Helpful Hannah comes in and sees that there are a couple of new releases on the counter,
she decides to be helpful and receive the product. Little does she know, Speedy Sam
entered the product before he went home.
Ask: What does this do to inventory?
Look for: Creates shrink because more inventory is in the store system than is actually in the
the store.
Ask: How could this be avoided?
Look for: Communication. Leaving a note with the product to indicated that it had been
entered.
Ask: How can it be corrected?
Look for: Transfer the second receiving out of inventory and back to the vendor using the
same invoice and PO number that were used when it was received.
PVM and PPG Transfers
Ask: How will your inventory results reflect a situation where a tape or game is pulled
from the rental shelf and marked for sale as a PVM or PPG but was never transferred
in the system?
Look for: If the item is scanned during inventory as a PVM or PPG, the rental inventory will
be short and the sell-thru inventory will be over.

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Daily Operations
Effecting Results
Receiving and Transferring
Product
Daily Operations
Results
Effecting
The following daily operating procedures can have a

significant effect on your inventory results.
Receiving and Transferring Product
Any product that is not properly verified against the
accompanying invoice or packing list may result in an
overage or shortage to what was actually received.
Your store may report inaccurate shrink if errors are
not caught before performing the physical inventory.
Items transferred to PVM / PVD / PPG incorrectly or
not transferred at all will result in a shortage on the
rental side and an overage on the sell-thru side.
More
Objective:
Collection efforts at the store level,
especially the FOS Report research
can have a significant impact on
reducing shrink.
FOS (Found on Shelf) Report

Ask: How does not researching and following up on the FOS Report have the
potential to increase shrink?
Look for: If items listed on the FOS Report are checked out by a customer, then
later that day returned using the FOS check in and an inventory is performed before
the item is returned by the customer, it will appear as shrink because the status is I
in the system.
Ask: What happens if the customer returns the item before inventory?
Look for: The item will appear on the Status I Report as already having a status of I
(in) and being checked in.

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More
Daily Operations
Effecting Results
More
Results
These daily operating procedures can also have a
significant effect on your inventory results.

If the FOS Report is not completed accurately and
in a timely manner, you may be inadvertently
checking the wrong items in as Found on Shelf.
And Still More

Objective:
When product is merchandised in
compliance to operational standards,
it is less likely that items that are
actually in the store will be overlooked
during the scan.
Defectives
Ask: Where do you keep defectives in your store?
Look for:
Counter area (or)

Back room (or)
Managers Office
While stores may have different locations established to put defectives, each store
should only have one location.
Face/Space/Ribbon
Ask: What are some reasons that movies and games turn up in the wrong
location?
Look for: Customers move the items
Associates/Shoplifters setting up to come back and take items later
Associates hiding items to check out later
Associates who either accidentally mis-shelve items or just put the item
on the shelf because they cant find where the item should actually go on the shelf
Title Matching
Ask: If unmatched titles default to CT, what can the impact be to your stores
revenue?
Look for: Reduces revenue because the items will rent at the lower CT rental rate
instead of the NR or HNR rental rate.
Group Presentation: Remind participants of the exercise in their guide that

instructs them to print an Unmatched Title Report and suggest doing this
exercise.
One-on-one or Small Group Presentation: If you are in a store and time is
available, you may guide the participant through performing this exercise.
And Still More
Daily Operations
Effecting Results
Defectives
Face/Space/Ribbon
Title Matching
And Still More

Results
Here are even more daily operating procedures that
have a significant effect on your inventory results.
Defectives
Maintain all defective merchandise in one location and
transfer all defective non-repairable items per the
instructions in the Inventory Management section of
the Operations Manual.
Face/ Space/ Ribbon
The daily practice of Face/ Space/ Ribbon helps you
spot items that have been placed into the Gallery that
belong on the New Release wall. Train your staff to
continually look for these titles by noticing inserts. It is
especially helpful to perform a Gallery Walk-through
prior to inventory.
Title Matching
Unmatched items may not have the correct Type
assigned and therefore, may not price correctly.
These items default to CT status and can give a false
NR shrink. Unmatched items do not show when
looking up a titles status. You may be telling
customers you dont have a movie when in fact you
do. Misinformation may cause lost rentals and
unhappy customers.
Do It Yourself
Print an Unmatched Titles Report
Match any items listed on this report to the correct MGA catalog number found in MeGA LINK.
1.From the transaction screen press <Shift + F10> to access the Management Menu.
2.Select Inventory Mgt and press <Enter>.
3.Select Inventory Maintenance and press <Enter>.
4.Select Title Matching and press <Enter>.
5.Select Run Unmatched Titles Report and press <Enter>.
The report will print to the default printer.
Initial Preparation
Objective:
The P Rule applies here:
Proper planning prevents poor
performance.
Say to the participant(s): 2 weeks prior to the actual Physical Inventory is the time to start
getting your store, equipment and staff ready to perform the inventory.

instructs them to print and review the Physical Inventory Checklist. If you
have the opportunity go over the checklist with the participants.

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Initial Preparation
Pre-Inventory
Download Memo
Each period a memo is downloaded to all stores
as a reminder that a physical inventory will be
scheduled within the next 14 days. The memo
contains important details such as the date and
type of inventory.
Initial Preparation
(12-14 Days Prior to Inventory)
Download Memo
Physical Inventory Checklist
Additional Resources
Physical Inventory Checklist

The Inventory Checklist will print automatically
14 days prior to inventory with the download
memo. You can reprint the checklist anytime.
Use the Physical Inventory Checklist to
summarize and review the steps to completing
a Physical Inventory. (Do It Yourself exercise)
Additional Resources
Your associates are an essential part of
completing an accurate physical inventory. If
you think you can do it all, you may find yourself
frustrated and fatigued by the end of the day.
Additional hours for scheduling associates to
assist with inventory are allowed for eligible
revenue groups.
Revenue group 1 & 2 have an additional 6 hours
to use for inventory, Revenue group 3 & 4 have
an additional 4 hours to use for inventory, and
Revenue group 5 and above do not receive any
additional hours for inventory.
Create and communicate with your staff the
inventory day schedule. Based on the type of
inventory, decide how many associates will be
needed and when their time will be the most
beneficial.
Do It Yourself
Print and review the checklist.
From the MeGA LINK Functions menu, select Physical Inventory Function .
Select Physical Inventory Checklist and press <Enter>.
The Checklist will print to the default printer.
Objective:
Scanners and scanner cords should
be checked far enough in advance of
inventory so that if new equipment
must be ordered, there will be
sufficient time for shipping.
Say to the participant(s): Check your stores inventory cords and scanners about 2 weeks
before inventory.
Group Presentation: Remind participants of the 7 Up exercise in their guide

that instructs them to turn all the pins down except Pin 7, in the junction box so
that scanners will read faster.
available, together with the participant(s) you can find the junction box and
check to make sure all pins are set correctly. If you are in a store, demonstrate
the 7 Up exercise before beginning the inventory.

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10
Pre-Inventory
Inspect the Equipment

Check inventory cords and scanners to ensure they
are working properly. If a scanner does not work
properly:
9 Check all the connections.
9 Switch the scanner cord to verify whether the
problem is with the cord or with the scanner.
9 Call Technical Support if you find a problem
with the cord or the scanner.
9 Be sure your laser printer is working and that
your store has enough toner and laser paper
during the inventory.
Inspect the Equipment

Configure Scanners
Configure Scanners
Use the program codes in Troubleshooting section
of the MeGA LINK Users Guide to program new
scanners. If your store uses the Metrologic
scanners for inventory, you can program the
scanner to read faster by switching the number 7
pin in the junction box found at the end of the cord.
(Time Saver Tip). The junction box should remain
configured so that this setting only needs to be
adjusted once.
Time Saver Tip

7 UP
This will help your scanner read the digits faster but you must still scan at a moderate pace.
1.Find the beige rectangular box that is connected at the end of each inventory cord.
2.Loosen the screws under the box and open the top casing.
3.Turn all pins down.
4.Find the number 7 pin and flip the switch up.
5.Repeat the above steps for each scanner used for physical inventory.
10
Objective:
Correcting mistakes before physical
inventory will prevent the mistakes
from becoming shrink.
Say to the participant(s): If all product stored in the back room, your office or in the counter
area is organized and clearly labeled, you are less likely to forget to scan this product.
Start preparing for inventory by checking to make certain that defects, pre-sales, special
orders and other product that isnt on the sales floor is correctly reflected in your system.
Defective
Ask: What action(s) should you take if there are defectives that are not listed on the
defective report?
Look for: Check the status in the computer. Mark the item as defective. If the item is not
in the computer, check to see if it was transferred out of the system as defective but not
shipped to the Distribution Center by researching transfer reports.
Presales & Special Orders Report
Ask: If a Special Order is placed with a vendor, but there is not a transaction
entered at the time the customer orders the movie, will this item be listed on the
report?
Look for: No.
Add: This also causes problems for the associate who tries to deliver the item to the
customer and it is a customer service issue. The associate cant deliver the item to the
customer through the system and will have to do a sale transaction. This will cause
delays to the customer and frustration to the associate who has to figure out what has
happened and what to do.
Negative Quantity Report
Ask: What should you do if you notice items being sold at a negative quantity?
Look for: Check for evidence of product that was received but not entered into the
system, i.e. packing slips and invoices.

instructs them to print a Defective Items Report.
available, together with the participant(s) you can print the Defective Items
Report and compare it to the stores defectives on hand.
11
Pre-Inventory
Run...
Defective Items Report
Presales & Special Orders
Report
TWAS & GWAS
Make sure all stored product that is in back rooms,
offices and counter areas is organized and clearly
labeled.
Defective Items Report
Run a defectives report and compare the
defectives report to actual defectives and
research as needed. (Do It Yourself exercise)
Refer to the Marketing Action Guide for an RA
schedule for returning non-repairable defectives to
the Distribution Center.
Transfer all defective product out of MeGA LINK.
Box up and send out all defective product.
Presales & Special Orders Report
Verify all presales and special orders have been
delivered properly by running a Presale report.
Improperly delivered items may result in shrink.
To verify all prepaid orders, both pre-sales and
special orders, were delivered correctly compare
the titles and quantities listed on the report to the
items being held for delivery.
Keep presales and special orders organized in
one location to make verification of the preinventory report simpler.
Use this report to identify potential receiving
errors, or UPC code matching errors.
What should you do if you notice items

being sold at a negative quantity?
Do It Yourself
Print a Defective Items Report
Compare the report to the actual defectives in your
store and research as needed.
1.From the transaction screen press <Shift + F10>
to access the Management Menu.
2.Select Inventory Mgt and press <Enter>.
3.Select Inventory Reports and press <Enter>.
4.Select Rental Reports and press <Enter>.
5.Select Detailed Rental Reports and press
<Enter>.
6.Choose Film Status Report.
7.Choose Defectives from the popup selection list
select and press <F9>.
8.From the second popup selection list, press <Alt +
A> to select all formats and press <F9>.
TWAS & GWAS

Maintain all TWAS & GWAS product in one area.
Match any TWAS & GWAS titles with the
appropriate V-box.
Most stores have some tapes with a story (TWAS)
and games with a story (GWAS). An example
would be a customer returned one of their videos
in our v-box instead of our tape.
Writing and attaching notes that clearly state what
the problem is and what steps have been taken
will help to keep the number of TWAS and GWAS
in your store at a manageable level.
If TWAS and GWAS are not researched and
resolved, customer complaints and inventory
shrink are guaranteed outcomes.
NOTE: Empty TWAS & GWAS V-boxes

should not be scanned during inventory.
11
Chapter II
Performing Physical Inventory
Objective:
On the day of inventory there is more
to the process than scanning and
updating. Its critical to perform all of
the steps to ensure the accuracy of
the results.
Say to the participants: Now we come to Physical Inventory Day. Were going to
break down the physical inventory process into well defined sections.
These include:
9Before diving into the scanning process take a few final steps to ensure the
accuracy of your equipment.
9Starting the Physical Inventory program in your computer.
9Scanning tips for rental product.
9Scanning tips for sale items.
9What to do after you finish the first scan.
9Running, reviewing and researching pass reports.

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12
Chapter II
Performing Physical
Inventory
Starting the Day

Accessing MeGA LINK
Scanning Sale Items
Pass Reports
12
Starting the Day
Objective:
Final preparations should be done the
day of inventory prior to starting the
scan process.
Say to the participant(s): Before beginning to scan, there are a few steps that you want to
take that will save time and ensure accuracy!
Test the Scanners Once More
Ask: Why should you test the scanners one more time if you just checked them two
weeks ago?
Look for: Scanners are an important key to an inventorys accuracy. If a scanner doesnt
read properly, the inventory will not be accurate. Cords or scanners could have been
damaged within the two weeks prior to inventory.
Pre-Counts
Ask: Why shouldnt you pre-count the overstock in the backroom the day before
inventory?
Look for: Displays may be restocked from the overstock the night before inventory and
that would make the quantities counted during inventory incorrect.

instructs them to print a Sale Report and perform pre-counts.

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13
Starting the Day


Hook up and test all inventory equipment to verify
that all scanners and cords are working properly:
In MeGA LINK, select Inventory Mgt then
Inventory Maintenance. Then select UPC
Maintenance and test each scanner by scanning
an item. Verifying the scanner is working correctly
as well as the correct number of digits is being
displayed, based on your stores standard settings.
Starting the Day

Pre-counts
Pre-Counts
Pre-Counts on sell-thru product may be performed
while the inventory is being brought up in the
system. These counts can be done two different
ways:
A. Blind count:
1. Use a piece of paper and pen to do precounts.
2. Write down the name of the item and
quantity counted.
3. Remember to add all overstock pieces to
the displayed pieces for an accurate
count.
B. Using the List of Sale Items Report: (Do It
Yourself exercise)
1. Take the sale report and complete precounts by writing actual quantities on the
report.
2. Remember to add all overstock pieces to
the displayed pieces for an accurate
count.
Do It Yourself
Print a List of SALE Items Report
1. From the transaction screen press <Shift + F10> to access the Management Menu.
2. Select Inventory Mgt and press <Enter>.
3. Select Inventory Reports and press <Enter>.
4. Select Sell-Thru Reports and press <Enter>.
5. Select Detailed Sell-Thru Reports and press <Enter>.
6. Choose List of SALE Items.
7. From the pop-up window, select the desired format(s) by highlighting and pressing <Enter>,
then press <F9>. NOTE: You may select all formats by pressing <Alt + A>.
Write down the actual on hand counts and compare them against the report.
13
Scanning Instructions
Objective:
Even associates who are experienced
in scanning Physical Inventory need
to know where to begin and where to
end when assisting with the inventory
scan.
Say to the participant(s): Make sure that all associates who are scanning completely
understand the instructions that you give.

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14
Assign Sections to Associates
Demonstrate How to Scan
Properly
Assign Sections to Associates

Each associate should be given specific instruction
on where to begin and where to end scanning.
9 Scan only those areas that you have been
assigned to scan.
9 Scan only what is in front of you, do not jump
around the store.
9 Scan all items in your area, including any sellthru, PVM, etc.
Demonstrate How to Scan Properly
Show each associate how to properly scan
inventory. This includes demonstrating the optimal
speed as well as checking the workstation to
ensure the barcodes are scanned correctly.
14
Accessing MeGA LINK
Objective:
Three points are critical on this page:
(1)
Dont
start
inventory
on
Workstation 1 because that is the
workstation that is used for End of Day
closeout.
(2) Remember which workstation
inventory is started on because that
will be the workstation where the
Update will be performed.
(3) Understanding the difference
between Starting a New Inventory and
Continuing with an Inventory.
Say to the participant(s): Now lets look at setting up and performing Physical Inventory
using MeGA LINK.
The first step is to bring all workstations to the MeGA LINK Systems Function Menu.
This is portion of the presentation is more technical and you will want to go step by step
through the computer instructions. Refer the participant(s) frequently to their guide and the
screen shots that illustrate each step.

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15
Accessing MeGA LINK
Accessing MeGA LINK
Choose a workstation
Choose a Workstation
Starting a NEW Inventory
Clear the Holding File
Choose the Type of Inventory
Scan Mode
VID_PHYS
Clock In/Out
Clock
In/Out
Print Physical Inventory Checklists
PrintBulk
Physical
Print
Candy Inventory
Worksheet Checklists
Print Bulk
CandyInventory
Worksheet
Perform
Physical
Perform Inventory
Physical Inventory
Physical
Adjustment Pass Reports
Physical
Inventory
Update
Physical
Inventory
Update
Physical
Inventory
Reprint Previous Inventory Update Reports
Reprint
Log
Out ofPrevious
System Inventory Update Reports
Log Out of System
Screenshot 2.1 Begin the inventory program by choosing Perform

Physical Inventory at the physical inventory menu.
INVENTORY UTILITY
Are you:
1.
2.
Continuing with an Inventory
<
Bring all workstations to the MeGA LINK

Systems Function Menu.
>
1. On any workstation, EXCEPT FOR

WORKSTATION 1, (workstation 1 is the
workstation used for End of Day closeout)
select the MeGA LINK Physical Inventory
Function option and press <Enter>. You
will be prompted to enter your ID and
Password.
2. The Physical Inventory program requires
beginning and updating on the same
workstation.
This is to prevent an
accidental second update from over-writing
the inventory results that are written to a
file that is polled back at the Support
Center.
3. You may scan inventory on Workstation 1,
but it will be to your advantage to keep this
workstation
available
to
perform
transactions during the day as well as to
perform the End of Day procedures after
closing while the inventory update program
is running.
4. Highlight Perform Physical Inventory and
press <Enter>. Screenshot 2.1

At the prompt, select option 1, Starting a New
Inventory and press <enter>. The only time you
would press option 2 is during an active
inventory. Screenshot 2.2
NOTE: If a previous inventory has not been
adjusted, a message will display prompting the
user to answer Y or N to continue. Screenshot
2.3
Screenshot 2.2 Choosing option 1 allows the computer to set up a

new inventory.
The previous inventory has not
been adjusted.
Are you sure you want to
continue?
<
>
Screenshot 2.3 Any previous inventory which was started but NOT
adjusted will be lost if you answer Y to this question.
15
Accessing MeGA LINK (continued)
Objective:
Three points are critical on this page:
(1) To start a new inventory you must
clear the holding file.
(2) Select
inventory.
the
correct
type
of
(3) Understanding how to read and

how to use the scan window to ensure
inventory is scanning correctly.

Give an example of when you wouldnt want to clear the holding file: If you were
continuing an inventory that you started yesterday, you would not want to clear the
holding file because all the inventory that you scanned the day before would be
wiped out.
Say to the participant(s): Anytime you are starting a new inventory, you must enter
Y to clear the holding files.
Ask: If youre not sure which inventory you should do, how can you find
out?
Look for: Refer to the memo that was downloaded 2 weeks before the inventory
date.
Scan Mode
Ask: What steps should you take if you see an item did not scan correctly?
Look for: Scan the item again and if it still does not read correctly, check the
scanner and cord connections. If they are okay, look at the barcode. If the
barcode appears normal, look it up in the computer. You may need to do Title
Matching, UPC Maintenance or Fix Film Title Pointer.
16
PHYSICAL INVENTORY UTILITY

INVENTORYwill
UTILITY
StartingPHYSICAL
a NEW inventory
clear the
Starting
a NEW inventory
willyou
clear
holding file.
Are you SURE
wishthe
holding file.
Are
you
SURE
you wish
to do this? (Y/N)
to do this? (Y/N)
<
>
<
>
Screenshot 2.4 This warning message will always occur when you
choose to start a NEW inventory.
CATEGORIES
CATEGORIES
TYPE
DESCRIPTION
TYPEHot
DESCRIPTION
11 NS
Release/New
NS
Hot New
New
Release/New Release/Sell-Thru
Release/Sell-Thru
HotNew
NewRelease/New
Release/NewRelease/Games/Sell-Thru
Release/Sell-Thru
2 1 NGNS Hot
HotNew
NewRelease/New
Release/NewRelease/Games
Release/Games/Sell-Thru
3 2 HGNG Hot
HotNew
NewRelease/New
Release/NewRelease
Release/Games
4 3 NTHG Hot
Hot NewItems
Release/New Release
5 4 CTNT Catalog
Catalog Items
6 5 GACT Games
Games
7 6 SAGA Sale
Items
Sale
Items
8 7 PVSA PVM
Items
ONLY
PVMItems
Items(Complete
ONLY
9 8 ALPV All
Inventory)
9 AL All Items (Complete Inventory)
Screenshot 2.5 Review your download memo to ensure which type of

inventory to choose.
CATEGORY: GA Games
Games
If you wish toCATEGORY:
continue,GAtype
the word YES
If
you
wish
to continue, type the word YES
<
>
<
>
Screenshot 2.6 Confirm the category by typing YES.

Physical Inventory
Scan Item number
Scan Item number
Enter END to end Physical Inventory
Enter
END stations
to end Physical
Inventory
END ALL
BEFORE reports
END ALL (F1
stations
BEFORE reports
INSTRUCTIONS:
For Help)
INSTRUCTIONS: (F1 For Help)
For Rental Items Scan the Barcode.
For 000170332002
Rental Items Scan the Barcode.
EX:
EX: 000170332002
Scan History
0028900211001
0028900211002
0028900211003
0028900375001
For NEW Sell-thru Enter:

Forfollowed
NEW Sell-thru
#
by the Enter:
quantity, then
followed
by the
then
a #
space,
then the
UPC quantity,
code.
a space,
then the UPC code.
EX:
#5487659801
EX: #5487659801
For PVM Sell-thru: Same as above,
For PVMifSell-thru:
as PVM
above,
EXCEPT,
you are notSame
using
EXCEPT,enter
if you
are before
not using
PVM
LABELS,
a U
scanning
LABELS,
enter EX:
a U
scanning
The
UPC code.
#5 before
U578396544
The UPC code. EX: #5 U578396544
Until ready to adjust, leave at least
Until
readywith
to adjust,
leaveup.
at least
ONE
station
this window
ONE station with this window up.

The next prompt will display a message
indicating that the holding file from the
previous inventory will be deleted. Type
Y and press <Enter>. This will delete the
previous inventory file. If you do not wish
to start a new inventory, press <Esc> to
return to the inventory menu. Screenshot
2.4

A window will display with the available
inventory categories. Screenshot 2.5
Highlight the applicable option and press
<Enter>. A message will be displayed
confirming your selection. Type YES to
continue or NO to select another
category. Screenshot 2.6
The computer must process all of the
data.
Wait 5 to 10 minutes for the computer
to completely process the data before
starting to scan or opening additional
inventory terminals.
Scan Mode
The physical inventory scan window will
display once the processing of data has
been completed and you are ready to
scan. screenshot 2.7
Scan Item Number:
Scanning either the barcode (rental) or
the UPC number (sell-thru) will input
the item directly into Scan History.
If manually typing a barcode or UPC
number, press <Enter> after inputting
the item and the item will be put into
Scan History.
Scan History:
This provides the store with the ability
to immediately determine if a scanner
is:
Reading what was last scanned
Reading a barcode/UPC number
correctly
This can assist in finding your place if
you temporarily stop scanning.
Screenshot 2.7
The physical inventory scan window features a few
instructions to remember and displays items scanned through that workstation.
NOTE: The bottom number on screen is the last number scanned.
16
Objective:
Three points to emphasize:
(1) Scan all product in a methodical
manner.
(2) If youre not sure if a rental item
was scanned or not, scan it again.
(3) Processing a batch can save hours
of re-scanning.
Setting Workstations to Scan

Ask:
Why do you select option 2 when bringing up the other
workstations?
Look for: The holding file has already been cleared and the new inventory set
up.
Scan at a Moderate Speed, Left to Right, Top to Bottom
Ask: What difference does it make whether everyone scans the same way
or not?
Look for: Scanning in a methodical manner reduces errors and ensures
everything is included in the scan.
Rental Items Can Be Scanned More Than Once
Ask: What should you do if youre not sure whether or not a rental item
was scanned?
Look for: Scan it! If a rental item is scanned more than once, it will not create
an overage.
Processing a batch
Give an example: Processing a batch is like saving your work on your home
computer or pressing F9 when entering a new hire into the MeGA LINK system.
17


Scan at a Moderate Speed,
Left to Right, Top to Bottom
Rentals Can Be Scanned More
Than Once
Processing a batch

Once the computer has created the inventory files
you may now bring the other workstations into the
inventory program from the MeGA LINK systems
function menu:
1.Select the Physical Inventory Function option
and press <Enter>.
2.Highlight Perform Physical Inventory and press
<Enter>.
3.At the prompt, select option 2, Continuing with
an Inventory.
4.At the window displaying the current inventory
file information type Y and press <Enter> to join
the inventory in progress. Screenshot 2.8
Scan at a Moderate Speed, Left to Right, Top to
Bottom. Scanning must be performed at a moderate
speed. Scanning too fast can result in numerous
missed items and a longer inventory. Scanning is
performed from left to right, top to bottom only. This
is necessary to pinpoint any unmatched items after
the initial scan has been made.
The current Inventory File is for

The current Inventory File is for
CATEGORY: AL ALL Items
CATEGORY: AL ALL Items
QUANTITY: ITEMS SCANNED 1590
QUANTITY:
ITEMS SCANNED
1590
DATE
STARTED:
01/24/03
DATECONTINUED:
STARTED:
01/24/03
DATE
01/24/03
DATE CONTINUED:
01/24/03
Is this the one you want to continue?
Is< this the one you want to continue?
>
<
>
Screenshot 2.8 Be sure to verify the date started is

correct before answering Y to the question.
Time Saver Tip

The Spine Method of Scanning
You can save yourself time scanning rental
product by turning the movies on their spine.
This will make items easier to scan and easier
to find when looking for discrepancies.
Rental Items Can Be Scanned More Than Once. If

you lost your place scanning a section or are
uncertain whether you scanned an item, you can
scan rental items more than once without impacting
the inventory.
Adult product must be scanned each inventory.
Each piece of Adult product must be attached to its
own (specific) catalog number.
Processing a batch
Processing a batch is recommended periodically
during the physical inventory process. Dont batch
all terminals at the same time. This procedure will
prevent you from having to re-scan the entire
inventory in the event there is a power surge or
power failure during inventory.
Batches can be processed at anytime and as many
times as you want.
To process a batch type END at the Scan Item
Number prompt and press <enter>.
Allow each batch to process completely
(according to how often you batch, it should take
between 30 seconds and a couple of minutes).
The system will automatically take the screen back to
the MeGA LINK Functions menu.
Follow the steps in Starting the Physical Inventory
to return to the inventory scanning mode. Select
Continuing with an Inventory.
17
Scanning Sale Items
Objective:
There are 3 main differences between
scanning rental items and scanning
sale items:
(1) How many times you can scan the
same item.
(2) Sale items can be entered in bulk
quantities.
(3) Sale items can be deleted from
inventory if scanned in error.
Say to participant(s): There are some differences between scanning rental items and
scanning sale items.
Scanning UPCs
Ask: What does every PPG and PVM barcode begin with?
Look for: U
Entering Bulk Quantities
Write the formula for entering bulk quantities on the flipchart as you discuss it.
Ask: What are some examples of items that you can enter as bulk quantities?
Look for: Discount Rental Cards
Gift Certificates
Candy / Drinks / Popcorn
Novelty items
(any other items that have more than 1 qty.)
Correcting Quantities Entered
Write the formula for subtracting quantities on the flipchart as you discuss it.
18
Scanning Sale Items

Scanning Sale Items

Scanning UPCs
Scanning UPCs
Every time you scan a UPC (Universal Product Code)
on a sale item the quantity is added to the inventory.
For example, if you have 12 Coca-Cola drinks, you can
scan one bottle 12 times or you can choose to enter all
12 items at one time. See Entering bulk quantities
below.
Preplayed movies (PVM) & Preplayed games
(PPG) with PVM / PPG labels may be scanned the
same way. If they do not have PVM / PPG labels, a
U must be entered before scanning the UPC
barcode. Printing UPC labels makes taking Physical
Inventory more accurate. When labels are used it is
not necessary to type U before scanning the UPC
code.
Forgetting to type the U will create
inventory discrepancies (used items will be short
and new items will be over).

Enter bulk product (multiple quantities) by using the
following formula:
#Quantity<Space>barcode
Drinks and concession items are good examples of
items that you should enter using the Bulk Quantity
formula. Scanning each item individually would be too
time consuming.

If too many items were entered, type #, type a negative
sign (-) then the quantity to remove followed by pressing
the space bar and scanning the barcode:
#-Quantity<Space>barcode.
If not enough items were entered, scan the item or use
the formula for entering bulk quantities.
Do It Yourself:
What would you enter if:
you have 16 pieces of Milky Way candy bars to scan in to inventory?____________________
you accidentally scanned 60 pieces of Milky Way candy bars instead? __________________
you scanned one item too many of cotton candy? ___________________________________
18
Objective:
After all items are thought to have
been scanned, its time to end the
scan and run pass reports and
therefore is the first step toward
getting inventory results. It is very
important
to
END
on
ALL
WORKSTATIONS.
Say to participant(s): Weve discussed starting a scan and how to scan, now lets look at
what to do to end a scan.

_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
19
End on All Workstations

End on All Workstations
After you have finished scanning all rental and sale
items in the store, it is now time to end the initial scan.
On all workstations:
1. Type END at the Scan Item Number prompt
and press <Enter>.
2. If END is not typed at each workstation, the
items scanned on that particular workstation will
not be written to the DOS file and will show as
shrinkage in your reports if updated.
3. You will see the processing Batch message and
a status bar at the bottom of the screen. When
the Status bar reaches 100%, MeGA LINK will
return to the main Physical Inventory Menu.
Screenshot 2.9
Processing Batch. Please Wait.

Processing Batch. Please Wait.
85%
| NL
Screenshot 2.9 Wait until the status bar reaches 100% before ending a batch on another workstation.
19
Pass Reports
Objective:
Pass reports provide information so
that action(s) can be taken to make
the final results of the inventory more
accurate. They show discrepancies
between
quantities
currently
indicated on hand in the computer
and the quantity scanned during
inventory.
They show product in
specific
areas
so
that
the
discrepancies can be more easily
researched and appropriate action(s)
taken.
Say to the participant(s): After ending the first scan on all workstations, its time to run pass
reports. Were going to look at how to run the reports, what reports will print, how to read the
reports, and what actions to take based on the information from the reports.
Group Presentation: Use the samples in the participants guide to review

each of the pass reports. Have the participants follow with you through their
books.
One-on-one or Small Group Presentation: If you are in a store, (or if you
had them bring their past inventory reports) have the participant(s) use
previous pass reports from the stores files as you explain each type of
report.
20
Pass Reports
Pass Reports
How to print pass reports

Missing Rental Items Report
Defective Items Not Scanned
Report
Revenue Share Items Not
Scanned Report
Sell-Thru Inventory
Adjustments
How to print pass reports

1. All workstations used for inventory should be
at the MeGA LINK Physical Inventory Menu.
See Ending the initial scan
2. On any workstation highlight and select
Physical Inventory Adjustment Pass Reports.
Screenshot 3.1
3. A window will display with two options:
Screenshot 3.2
1. Inventory Reports
2. Inventory Update
4. Select Inventory Reports. This will initiate
printing the pass reports.

This report can be the longest of all the reports if
sections were missed when performing the initial
scan or if the scanners were not working properly.
Missing Defective Items Report

This report will list all items that have a status of D
for defective but were not scanned during inventory.
VID_PHYS
Clock In/Out
Clock
In/Out
PrintBulk
Physical
Print
Candy Inventory
Print Bulk
CandyInventory
Worksheet
Perform
Physical
Perform Inventory
Physical Inventory
Physical
Physical
Inventory
Update
Physical
Inventory
Update Previous
Physical Inventory
Inventory Reports
Reprint
Reprint
Log
Out ofPrevious
System Inventory Reports
Log Out of System
Screenshot 3.1 Highlight and select Physical Inventory Adjustment

Pass Reports to begin running pass reports.
MOVIE GALLERY
MOVIE REPORTS
GALLERY AND UPDATE
PHYSICAL INVENTORY
PHYSICAL
INVENTORY
REPORTS AND UPDATE
1. Inventory Reports
InventoryUpdate
Reports
2.1.Inventory
< 2. Inventory Update
>
<
>
Missing Revenue Share Items Report

Items which were transferred to the Revenue Share
vendor but were not scanned during inventory will
appear on this report.
Sell-through Inventory Adjustments

This report will detail all sale item discrepancies
and the adjustments from what was scanned
against the quantities currently in the computer.
The following pages contain a sample of each
report.
Screenshot 3.2 Always choose option 1 when printing pass reports.
20
Pass Reports
This report includes all rental items that were not scanned. Therefore, if sections were missed
during the initial scan or if a scanner was not working properly, this could be the longest of all the
pass reports.
The report heading will indicate File Not Updated and shows the pass number.
The report is sorted by format, type, and category in alphabetical order to make it easier to find
missing items.
Actions to Take
9 Your goal is to locate as many of these items as possible.
9 Search throughout the store. Begin by searching for movies along the new release wall,
move to the gallery section and finish looking for items in the game section.
9 Any items which are located must be scanned into the inventory.
1. Choose Perform Physical Inventory at the Physical Inventory menu.
2. At the next window, choose option 2 Continuing with an Inventory.
3. The program indicates the inventory in progress and will prompt you to continue
the current inventory, answer Y for Yes.
4. When the scan window appears, scan any located items.
Ask: What action(s) can you take to reduce the number of missing rental items?
Look for:
Scan methodically - at a moderate speed, left to right, top to bottom; periodically
check the scan screen
Test the scanners before inventory to make sure they are reading barcodes
correctly
Receive and transfer product accurately
Make sure that PVMs are correctly labeled
Do a daily walk-through to ensure that product is faced/spaced/ribboned and in
the
correct place

_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
21

9999, 900 WEST MAIN STREET, DOTHAN, AL
36301
MISSING RENTAL ITEMS REPORT
09:57:34
08/24/05
PAGE 1
PASS 1
***** FILE NOT UPDATED *****
ITEM
FMT
TYPE
CAT
TITLE
LAST
DATE IN
999922311026
999945200039
999975823001
999977035011
999977035042
999922664001
999977686001
W9999102599
999977686001
999978564001
DVD
DVD
DVD
DVD
T
NGC
PS2
PS2
BOX
BOX
TR
TR
TR
NR
TR
TR
TR
NR
NR
NR
HO
AV
AV
DR
CO
NGC
PS2
PS2
XBX
XBX
DVD-BOOGEYMAN (2005)
DVD-BATMAN FOREVER
DVD-BLADE:TRINITY (200
DVD-COACH CARTER
MISS CONGENIALITY 2:(
NGC-MEDAL OF HONOR:E
PS2-GRAND THEFT AUTO
PS2-PAC-MAN WORLD 2
XBX-FANTASTIC 4
XBX-HALO 2 (MATURE)
07/26/05
07/01/05
07/10/05
07/12/05
08/05/05
07/08/05
08/02/05
07/05/05
08/16/05
07/08/05
LAST
DATE OUT
07/20/05
06/26/05
07/05/05
07/04/05
07/28/05
07/05/05
07/29/05
06/26/05
08/10/05
07/05/05
LAST
MEMBER
354301713
13424777491
85300086312
00356544112
708912
EMPMM
853001413
6360000489
853001413
EMPMM
END OF REPORT
How to read this report

Column headings include:
ITEM = Rental barcode of the item
FMT = This shows the format of the missing item
and helps identify it as a tape, game, childrens
tape, DVD, etc.
TYPE = This helps you locate where the item
should be, i.e. NR Hot New Release, TR
New Release (used to be referred to as Top
Renter), CT Gallery (catalog)
CAT = Refers to the category of the item, i.e.
Drama, Comedy, Action, etc.
Title = Name of Item
LAST DATE IN = When the item was last
checked in.
LAST DATE OUT = When the item was last
checked out.
NOTE: If there is no date in the two above
columns, the item has never rented.
LAST MEMBER = Account number of the last
customer who rented the item.
This report includes all rental items that were not

scanned. The report heading will indicate File
Not Updated and reflects the number of
passes (number of times the report has been
run). It is sorted by format, type, and category in
alphabetical order to make the process easier
when looking for missing items.
Begin by searching for movies along the new
release wall, move to the gallery section and
finish looking for items in the game section.
Any items which are located must be scanned
into the inventory.
To scan missed rental items:
1.Choose Perform Physical Inventory at the
Physical Inventory menu.
2.At the prompt, choose Option 2 Continuing
with an Inventory.
3.The program will then list the inventory in
progress and prompt you to continue the
current inventory, answer Y for Yes.
4.The physical inventory scan window will
appear when the program is ready for you to
scan any located items.
21
Pass Reports
Missing Revenue Share/Hold Items Report
This is a list of all rental items that have a status of R (Rev Share) but were not scanned.
The report heading will indicate File Not Updated and reflects the pass number.
The report is sorted by format, type, and category in alphabetical order to make easier to find the
missing items.
It is rare to have any items marked with a status of R. Current titles that are to be placed on Revenue
Share /Hold will be communicated via download or Memo from the product department.
Actions to Take
9 Find out where these items are now.
9 Begin by searching for items where overstock items are usually placed.
9 Also check the rental shelf where the item would be located if it were not defective.
Ask: What action(s) will reduce the number of missing Revenue Share items?
Look for:
Keeping all Items organized in one location
Following proper processing procedures for Revenue Share items.

_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
22
Missing Revenue Share Items Report

9999, 900 W. MAIN ST., DOTHAN, AL 36303
REVENUE SHARE ITEMS NOT SCANNED REPORT 08/24/05 09:57:52 PAGE 1
REVENUE SHARE ITEMS NOT SCANNED REPORT 08/24/05 09:57:52 PAGE 1
PASS 1
PASS 1
ITEM
ITEM
FMT TYPE CAT TITLE

FMT TYPE CAT TITLE
LAST
LAST
LAST
LAST
LAST
LAST
DATE IN DATE OUT MEMBER
PHYSICAL INVENTORY RENTAL RESULTS

PHYSICAL INVENTORY RENTAL RESULTS
08/24/05
08/24/05
NO MISSING REVENUE SHARE RENTAL ITEMS
NO MISSING REVENUE SHARE RENTAL ITEMS
END OF REPORT
END OF REPORT

ITEM = Rental barcode number
FMT = Format
TYPE = Will show if Hot New Release (NR),
Gallery (CT), etc.
CAT = Category
TITLE = Name of item
LAST DATE IN = Last time the item was
checked in
LAST DATE OUT = Last time the item was
checked out
DEF DATE = The date the item was coded as
status D for defective in MeGA LINK
LAST MEMBER = This is the last customer to
have rented the item. If no member number is
listed, the item has never been rented.
This is a list of all rental items that have a

status of R (Rev Share) but were not
scanned. The report heading will indicate
File Not Updated and reflects the pass
number. It is sorted by format, type, and
category in alphabetical order to make
easier to find the missing items.
It is rare to have any items marked with a status
of R. Current titles that are to be placed on
Revenue Share /Hold will be communicated via
download or Memo from the product
department.
back into the inventory.
Follow the procedures outlined in Continuing an
Inventory to scan any located items.
22
Pass Reports
This is a list of all rental items that have a status of D (defective) but were not scanned.
The report heading will indicate File Not Updated and reflects the pass number.
The report is sorted by format, type, and category in alphabetical order to make easier to find the
missing items.
Actions to Take
9 Begin by searching for items where defectives are usually placed.
9 Also check the rental shelf where the item would be located if it were not defective. Its
common to find items which at one time were defective but were placed back into the
rental sections without changing the status from D to I.
Ask: What action(s) will reduce the number of missing defective items?
Look for:
Keeping all defectives organized in one location
Keeping defectives to a minimum by repairing them on a routine basis and by
transferring the non-repairable tapes to the Distribution Center on scheduled dates.

_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
23

9999, 900 W. MAIN ST., DOTHAN, AL
MISSING DEFECTIVE ITEMS REPORT
36303
08/24/05
09:57:58
PAGE 1
ITEM
FMT
TYPE
CAT
PASS 1
LAST
TITLE
DATE IN
999923161026
999923161013
999922194034
DVD
DVD
DVD
TR
TR
TR
DR
DR
AV
DVD-COACH CARTER (20

DVD-ELEKTRA (2005)
07/12/05
07/06/05
04/16/05
DEF
DATE
LAST
MEMBER
07/04/05
07/01/05
04/15/05
757013335
999232221
85390876542
END OF REPORT

ITEM = Rental barcode number
FMT = Format
TYPE = Will show if Hot New Release (NR),
Gallery (CT), etc.
CAT = Category
TITLE = Name of item
LAST DATE IN = Last time the item was
checked in
DEF DATE = The date the item was coded as
status D for defective in MeGA LINK
LAST MEMBER = This is the last customer to
have rented the item. If no member number is
listed, the item has never been rented.
This is a list of all rental items that have a status

of D (defective) but were not scanned. The
report heading will indicate File Not Updated and
reflects the number of passes (number of times
the report has been run). It is sorted by format,
type, and category in alphabetical order to make
the process easier when looking for missing
items.
Begin by searching for items where defectives are
usually placed.
It is also common to find items which at one time
were defective but were placed back into the
rental sections without changing the status back
from D to I.
back into the inventory.
Follow the procedures outlined in Continuing an
Inventory to scan any located items.
23
Pass Reports
Missing Promotional Items Report
This is a list of all Promotional Items, such as E-DRC cards, that are missing or special discount
promotions that have been sold since the last Inventory.
The report heading will indicate File Not Updated and reflect the number of passes (number of
times the report has been run).
Actions to Take
9 Begin by searching for items where overstock items are usually placed.
9 Also check the Store Managers desk drawers or filing cabinet.
Ask: What action(s) will reduce the number of missing Promotional Items?
Look for:
Keeping all Items organized in one location.
Following proper processing procedures for Promotional items.
Sell promotional items in MeGA LINK using only authorized methods.

_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
24
Missing Promotional Items Report
ITEM
ITEM
9999, MISSING PROMOTIONAL RENTAL ITEMS

9999,08/24/05
MISSING PROMOTIONAL
RENTAL
ITEMS
PAGE
1
08/24/05 PASS 1
PAGE 1
PASS
1
****** FILE NOT
UPDATED
******
DESCRIPTION****** FILE NOT UPDATED ******
DESCRIPTION
OLD
OLD
QTY
QTY
NEW ADJUST
NEW (+/-)
ADJUST
QTY
QTY
(+/-)
071302
SS-E-DRC:NEW CARD SALE:EX
-20
0
20
071302
SS-E-DRC:NEWCARD
CARDSALE:NE
SALE:EX
-20
071304
SS-E-DRC:MEW
-26
00
2620
071304
SS-E-DRC:MEWCARD
CARDSALE:ST
SALE:NE
-26
134997
SS-E-DRC:MEW
316
279 0
-3726
134997
SS-E-DRC:MEW CARD SALE:ST
316
279
-37
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Discount
Movie Cards TOTALS FOR NEW
270
279
9
Discount Movie Cards TOTALS FOR NEW
270
279
9
This is a list of all Promotional Items, such as EDRC cards, that are missing or special discount
promotions that have been sold since the last
Inventory. The report heading will indicate File
Not Updated and reflects the pass number. It is
sorted by item (Catalog) number.
This report will reflect items in inventory that
were not entered at the time of the scan.

ITEM = Catalog number
DESCRIPTION = Name of item
OLD QTY = Quantity on hand BEFORE
inventory started.
NEW QTY = Quantity that was SCANNED
during physical inventory
ADJUST +/- = The Quantity that would need to
be adjusted to correct any discrepancy between
OLD QTY and NEW QTY.
Promotional items can also show on this report if

all items are received under a universal catalog
number and then sold at different values under a
different catalog number. For Example, E-DRC
cards are all received under one catalog number
and can be sold under various catalog numbers
depending upon the purchased amount, i.e. a
recharge, a New Member special, or an Extra
Value sale. Any promotional item sold under a
catalog other then the one it was received under
will show on this report.
Proper receiving and transferring procedures will
help reduce the amount of items on this report.
24
Pass Reports
Sell-Thru Inventory Adjustments
This report lists all sell-thru items with a scanned quantity different from the quantity currently in
the computer. They may be over or short the number in the computer.
The report heading will indicate File Not Updated and shows the pass number.
The report is sorted by format (movies, games, concessions, bulk candy, accessories, and other)
in alphabetical order.
Actions to Take
9Determine the correct number for each item that is listed by completing a recount.
9If items were miscounted or entered incorrectly and need to be added or subtracted from the
NEW QTY, write all adjustments on the margin of the page.
Ask: How do you adjust sell through quantities if too many have been entered?
Look for: Negative sign, quantity to remove, space bar, UPC.
Ask: How do you adjust sell through quantities if not enough were originally
entered?
Look for: Scan the item or use the bulk quantity formula to enter the items (quantity, space
bar, UPC) .

_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
25

9999, 900 WEST MAIN STREET, DOTHAN, AL
SELL-THROUGH INVENTORY ADJUSTMENTS
36301
08/24/05
PAGE 1
PASS 1

ITEM
DESCRIPTION
OLD
QTY
NEW
QTY
ADJUST
(+/-)
717951325037
29 PALMS (2003) (RACHEL
0
10
10
U1795132503
29 PALMS (2003) (RACHEL
10
0
-10
9689840843
FRIED GREEN TOMATOES (199
0
1
1
U4339623123
ALEX & EMMA (2003) (KATE
3
1
-2
8693601726
HITCH
0
12
12
043396022867
SAW (2005) (CARY ELWES)
1
2
1
U4339602286
SAW (2005) (CARY ELWES)
3
0
-3
----------------------------------------------------------------------------------------Movies
TOTALS FOR NEW
17
26
9
Movies
TOTALS FOR PVM
4
1
-3
7828000009
020709017000
5737910501
4045110
CDY-ALIEN GLOW POP

CDY-BRITE CRAWLERS 3.5 OZ
DRINK-NAYA SPRING WATER
DRINK-COCA-COLA 20 0Z

Five columns on the report illustrate:
ITEM = the number or UPC used to sell or scan
the item for inventory.
DESCRIPTION = the title of the sale item.
OLD QTY =the quantity of items before starting
inventory.
NEW QTY = the quantity of items after
inventory has been scanned.
ADJUST (+/-) = how much is lost or gained in
units from the Old Qty to the New Qty.
Movies and Games which are listed twice indicate
that one item is NEW and one is a PVM or PPG.
The letter U in front of the item number
indicates a PVM or PPG.
1
38
-6
18
0
37
34
-1
-1
40
This report lists all sell-thru items with a scanned

quantity different from the quantity currently in the
computer.
The report heading will indicate File Not
Updated and reflect the number of passes
(number of times the report has been run).
The report is sorted by format (movies, games,
concessions, bulk candy, accessories, and other)
in alphabetical order.
Verify ALL new quantity discrepancies listed on
the report.
If items were miscounted or entered incorrectly
and need to be added or subtracted from the
NEW QTY, write all adjustments on the margin
of the page before entering them into inventory.
Remember to use the formula for entering or
correcting bulk quantities.:
#QTY<space>barcode
Each format is subtotaled before the next format

is listed.
25
Common Mistakes
Objective:
These common mistakes are keys
that can unlock the mystery of shrink
results. These common mistakes can
point a SM in the direction of
researching and adjusting inventory
discrepancies.
Say to the participant(s): By knowing about some of the common mistakes, you can both
reduce the number of times they occur and you will have a starting point to research
inventory discrepancies.

_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
26
Common Mistakes
Common Mistakes
Scanning UPC Numbers

UPC numbers accidentally scanned will add sell-thru
items into inventory and must be subtracted.
Negative Quantities Sold
Scanning UPC Numbers

Negative Quantities Sold
Items sold at a negative quantity will always appear as

a discrepancy during inventory. The scanned items
count as positive against the negative quantity sold.
Transfers
Transfers
Type Assignment
Missing rental items may appear as PVM overages if a

transfer was not done correctly.
Hidden Places
Type Assignment
Scanning vs. Hand-keying
Full scan inventories are performed twice a year. All

other inventories exclude Gallery product.
When titles are moved into the Gallery, the type must
be changed to CT.
You may find items which were moved from the NR
wall into the Gallery section without changing the
NR/TR TYPE in the database.
Hidden Places
Missing items can be located almost anywhere in the
store. Remember to look behind computers, in all
drawers behind the counter, and anywhere an item
may be obscured from immediate sight.
Scanning vs. Hand-keying

As you search for missing items in the store, ensure
accuracy by scanning items back into inventory
instead of manually entering them.
Helpful Hint
Another place to find
discrepancies
If a store keeps inserts of copies transferred from
rental to PVM or PPG from one inventory to the
next, it can make researching overages in PVM /
PPG and shortages in rentals easier.
After all items have been located or correctly entered

back into the inventory, rerun the inventory reports.
Continue the process of running the reports,
researching the discrepancies, making adjustments
and running pass reports until you are confident all
product in the store has been correctly entered. Run
the final inventory update reports only after all
discrepancies have been thoroughly researched and
corrected.
26
Updating
Objective:
There are 3 main points to this page:
(1) Get the DMs permission before
updating.
(2) Avoid updating during business
hours.
(3) Do Closeout before starting the
Update
Say to participant(s): The process of updating generates more questions than any other
aspect of Physical Inventory. Were going to demystify this process and discuss When to
Update and How to Update.
When to Update
Ask: Why do you have to contact your DM?
Look for: The DM is responsible for giving final approval before accepting the results.
Ask: It is recommended that you do not update during business hours. Why?
Look for: All transactions must be manually recorded and entered into the system after the
update process is complete and all reports have printed.
In bold letters on the flipchart, write C Before U. Use this to visually demonstrate that
Closeout should be done BEFORE Updating.
Group Presentation: Use large lettering to write C before U on a flipchart.

Point out that an easy way to remember which comes first is to think of the
alphabet and remember that C closeout comes before U updating.
One-on-one or Small Group Presentation: You can use a piece of paper or
refer to the participant guide and make the same point as in the group
presentation instructions above.
27
Updating
Updating
When to Update
After contacting your DM
During business hours or after
the EOD has started
C comes before U
How to Update
Highlight Update Physical
Inventory
4 important questions
When to Update
You must contact your District Manager prior
to updating your inventory.
Updating physical inventory during business
hours is not recommended. If the store is open
and you choose to update the inventory:
All transactions must be manually recorded
and entered into the system after the
update process is complete and all reports
have printed.
One way to remember that the closeout must
be started before updating is that in the
alphabet,
C comes before U.
Perform End of Day (EOD) Closeout before
Updating Physical Inventory. Once closed
for business, and there are no more
transactions, take all workstation screens back
to the Main Systems menu.
Perform EOD closeout as normal, using
workstation 1 (the workstation with the
modem).
You may proceed with updating the physical
inventory after selecting the Weather
Conditions and pressing <F9>. It is not
necessary to wait until the EOD reports print to
start the Physical Inventory Update
procedure.
Helpful Hint
NOTE: The EOD closeout and the physical

inventory update process will run at the same
time. Make certain there is plenty of paper in
the laser printer before leaving the store.
C before U
Remember CLOSEOUT the End of Day in
MeGA LINK before UPDATING the inventory
program.
27
Updating (continued)
Objective:
Only update after you have completed
researching,adjusting quantities, and
running pass reports. Once the
inventory is updated, no other
changes can be made.
Say to participant(s): Lets look at the screens that you will see as you start the update
process. Ask participants to follow along on page 28 in their guides.

_____________________________________________________________________________
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_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
28
VID_PHYS
Clock In/Out
Clock
In/Out
PrintBulk
Physical
Print
Candy Inventory
Print Bulk
CandyInventory
Worksheet
Perform
Physical
Perform Inventory
Physical Inventory
Physical
Physical
Inventory
Update
Physical
Inventory
Update Previous
Physical Inventory
Inventory Update Reports
Reprint
Reprint
Log
Out ofPrevious
System Inventory Update Reports
Log Out of System
Updating
How to Update:
Screenshot 3.3 Begin the update process by selecting Physical

Inventory Exception Reports/Adjustments.
Are you satisfied with the Sell-Thru
AreAdjustments
you satisfied
with (YES/NO)
the Sell-Thru
Report?
Adjustments Report? (YES/NO)
<
<
>
>
Screenshot 3.4 Look over the last pass of the Sell-Thru

Adjustment Report, specifically the Adjusted column, to be sure
you are satisfied with the results.
<
<
1.From the Physical Inventory Menu,

select Update Physical Inventory and
press <Enter>. Screenshot 3.3
2.A series of messages will prompt you to
respond in order to make sure you want
to update. Read each question carefully
before answering and typing YES to
continue. Screenshots 3.4-3.7
NOTE: Once you begin the update process
do not reset the workstation or attempt to
escape. Once you have started the EOD
closeout and performed the physical
inventory update, you are done!
Are you satisfied with the Missing Rental

Are you satisfied
with (YES/NO)
the Missing Rental
Items Report?
Items Report? (YES/NO)
>
>
Screenshot 3.5 Look over the last pass of the Missing Rental Items
report to be sure the remaining items are in fact missing.
Are you satisfied with the Missing Defective Items

Are you satisfied
with the
Missing Defective Items
Report?
(YES/NO)
Report? (YES/NO)
<
>
<
>
Screenshot 3.6 Review the Missing Defectives Items report and

verify the items listed are not in your store.
UPDATE INVENTORY; NO FURTHER SCANS WILL BE

UPDATE INVENTORY;
NO FURTHER
SCANS WILL BE
ACCEPTED. OKAY?
(YES/NO)
ACCEPTED. OKAY? (YES/NO)
<
>
<
>
Screenshot 3.7 This is the last chance to back out of the inventory
update to make any necessary changes and still retain the inventory
file. Rememberonce you have updated, you cannot adjust the
Physical Inventory.
STOP
DO NOT SELECT THE UPDATE
OPTION UNLESS YOU ARE SURE
THAT YOU HAVE SCANNED ALL
THE NECESSARY ITEMS.
28
Chapter III
Post-Inventory
Objective:
The results are what inventory is all
about. It is the Final Reports and their
analysis that lead to improving the
results of future inventories.
Say to the participant(s): After the inventory update is performed the next phase is
to review the reports, analyze where losses are occurring and determine how to
reduce or prevent future losses.
Lets first look at the final inventory reports.

_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
29
Chapter III
Post-Inventory
Final Reports
Rental Analysis
Sell-Thru Analysis
Loss Prevention
29
Post-Inventory
Final Reports
Objective:
Knowing how to read the final reports
and what impact they represent
toward inventory results will point
toward the direction to take to reduce
shrink.
Say to the participant(s): On the next page of your guide there is a list of the final
reports that print when the inventory is updated. We are going to look at each
report in detail.
Some reports show items that deduct or show shrink.
Other reports show items that were added into your inventory.
And still other reports give information that requires follow up action on your part.
Some of the reports listed in your guide have parenthesis beside their name. After
we review each of these reports, we will return to this pages and together identify
these reports as either showing inventory shrink or deductions with a negative sign
in the parenthesis or inventory additions with a positive sign in the parenthesis.
Use the examples on the next several pages of the participant(s) guide as you
review the different reports. If you are presenting one-on-one or to a small group in
a store, you may prefer to use examples of final reports from the store files.
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
30
Post-Inventory
Final Reports
Missing Rental Items (#___ )
Missing Defective Items (#___ )
Missing Promotional Rental Items (#___ )
Items Turned Over to Collections (#___ )
Recovered Lost/Stolen (#___ )
Missing Revenue Share Items (#___ )
Recovered at Check-In/Transactions (#___ )
Items Manually Marked or Unmarked Stolen (#___ )
Shrink Vendor Report
Destroy Vendor Report (#___ )
Sell-Thru Inventory Adjustments (#___ )
Items With On-Hand Quantities and No UPC Assigned
Not Priced Sell-Thru Items
FOS (Found On Shelf)
Analysis of Inventory Reports - Rental
Physical Inventory Financial Executive Summary
30
Final Reports
Missing Rental Items

This report looks similar to the Missing Rental Items report that printed with the previous
pass reports. These are rental items that should have been in the store and scanned
during inventory.
At the top of the page the report shows the total number of passes that were run and
indicates FILE UPDATED. The words FILE UPDATED distinguishes this as a final report
versus a regular pass report.
The inventory has been adjusted to reflect items listed on this report as missing.
Therefore, these items are shrink.
MeGA LINK flags these items as missing by changing the status automatically to S.
There is a summary of each type of rental item that is missing.
Ask: According to this report how many games were missing?
Look for: If using the example in the participant guide the answer is 5.
Ask: What are the total number of missing rental items according to this report?

_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
31
Final Reports

9999, 900 WEST MAIN STREET, DOTHAN, AL 36301
MISSING RENTAL ITEMS REPORT 08/24/05 22:57:34
PASS 4
***** FILE UPDATED *****
ITEM
FMT TYPE CAT TITLE
999922311026
999922311015
999923368010
999922194005
999920097026
M00000069997
999921746006
999917951002
9999698962
999923376002
W9999103025
W9999102444
999922750003
999923336003
999920738002
DVD
DVD
DVD
DVD
DVD
DVD
DVD
DVD
DVD
T
NGC
PS2
BOX
BOX
BOX
Adjustments for
Hot New Release
New Release
Catalog
Games
Equipment
TR
TR
TR
TR
TR
TR
TR
TR
NR
TR
TR
TR
NR
NR
NR
HO
HO
DR
AV
SU
CO
HO
CO
AV
CO
NGC
PS2
XBX
XBX
XBX
this
ADJ:
ADJ:
ADJ:
ADJ:
ADJ:
DVD-ELEKTRA (2005)
DVD-FORGOTTEN (2005)
DVD-NAT LAMPOONS-GOI
DVD-SEED OF CHUCKY (
DVD-SOUL PLANE (2004
DVD-VOLCANO DISASTER
MISS CONGENIALITY 2:
NGC-SUPER MARIO SUNS
PS2-GRAND THEFT AUTO
XBX-FANTASTIC 4
XBX-MADDEN NFL 2006
XBX-NBA STREET V03
Report:
-1
-9
0
-5
0
Each
Each final
final report
report will
will indicate
indicate the
the
number
of
passes
run
and
contain
number of passes run and contain the
the
heading
heading FILE
FILE UPDATED.
UPDATED.
PAGE 1
LAST
DATE IN
LAST
LAST
DATE OUT MEMBER
07/26/05
06/15/05
07/12/05
05/29/05
02/04/05
07/20/05
06/07/05
07/04/05
05/24/05
01/31/05
9999301713
9999113232
9999000023
008026181
3332845645
07/09/05
06/10/05
08/22/05
08/05/05
08/16/05
08/02/05
08/16/05
07/06/05
06/05/05
08/18/05
07/28/05
08/10/05
07/29/05
08/10/05
001025909
001009896
757005150
00100619
0080003153
8994454546
Each
Each final
final report
report will
will contain
contain aa
summary
of
the
items
summary of the items adjusted
adjusted
and
and listed
listed by
by type.
type.
END OF REPORT
Missing
Missing Rental
Rental Items:
Items:
MeGA
MeGA LINK
LINK will
will automatically
automatically flag
flag all
all missing
missing rental
rental
items
with
a
status
S
(stolen).
items with a status S (stolen).
Column
Column headings
headings are
are the
the same
same as
as from
from the
the pass
pass
report.
report.
31
Final Reports

This report shows all defective rental items that were not scanned.
Ask: According to this report how many Hot New Releases were missing?
Ask: What are the total number of missing rental items according to this report?

_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
32
Final Reports

DEFECTIVE ITEMS NOT SCANNED REPORT 08/24/05 22:57:58
PASS 4
ITEM
FMT TYPE CAT TITLE
999977915011 T
TR
DR COACH CARTER (2005)
Adjustments for
Hot New Release
New Release
Catalog
Games
Equipment
this
ADJ:
ADJ:
ADJ:
ADJ:
ADJ:
PAGE 1
LAST
DEF
LAST
DATE IN DATE
MEMBER
07/15/05 07/04/05 853001312
Report:
0
-1
0
0
0
END OF REPORT
Defective
Defective Items
Items Not
Not Scanned:
Scanned:
MeGA
MeGA LINK
LINK will
will automatically
automatically flag
flag all
all missing
missing defective
defective rental
rental items
items
not
not scanned
scanned with
with aa status
status S
S (stolen).
(stolen).
32
Final Reports
Missing Promotional
Items
This report shows all Promotional Rental items that were not scanned.
Ask: What is the best way to keep this list to a minimum?

Look for: Keep promotional items in one secure location.
Count Promotional Items regularly.
Follow proper receiving/transferring procedures.

_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
33
Final Reports
Missing Promotional
Items
9999, MISSING PROMOTIONAL RENTAL ITEMS
08/24/05
22:33:22
PASS 4
****** FILE UPDATED ******

ITEM
071302
DESCRIPTION
SS-E-DRC:NEW CARD SALE:EX
OLD
NEW
ADJUST
ADJUST $
QTY
QTY
(+/-)
(+/-)
-23
23
$2.99
071304
SS-E-DRC:MEW CARD SALE:NE
-27
0
27
$3.51
134997
SS-E-DRC:MEW CARD SALE:ST
313
276
-37
$-4.81
------------------------------------------------------------------------Discount Movie Cards TOTALS FOR NEW
263
276
13
$1.69
Missing
Missing Promotional
Promotional Items:
Items:
Items
Items on
on this
this report
report will
will only
only count
count the
the cost
cost of
of the
the card,
card, NOT
NOT the
the value
value
of
the
Retail
Price,
however,
the
full
retail
value
will
show
on
of the Retail Price, however, the full retail value will show on the
the
Executive
Executive Summary
Summary report.
report. The
The amount
amount of
of the
the Retail
Retail Value
Value will
will be
be
subtracted
subtracted from
from the
the inventory
inventory amount
amount when
when itit is
is transmitted
transmitted to
to the
the IS
IS
Department.
Department.
33
Final Reports
Items Turned Over To

Collections
This report shows all rental items turned over to Collections since the last inventory.
indicates FILE UPDATED. The words FILE UPDATED distinguishes this as a final
report versus a regular pass report.
The column headed Date Turned Over shows the actual date the item was turned over
to Collections.
The MeGA LINK system flags these items as missing by changing the status
automatically to L.
All titles turned over to collections appear on this report regardless of their Type and will
be included in your stores shrink. For example: Even though you may be doing an
inventory that does not include gallery titles, any gallery titles that were turned over to
Collections since the last inventory will appear on this report and count toward shrink for
your store.
Ask: According to this report how many New Releases Items were missing?

_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
34
Final Reports
Items Turned Over To

Collections
DATE
DATE TURNED
TURNED OVER
OVER indicates
indicates when
when
an
an item
item has
has been
been turned
turned over
over to
to
collection.
collection.
ITEMS TURNED OVER TO COLLECTIONS REPORT 08/24/05 22:04:24
PASS 4
PAGE 1
ITEM
MEMBER NO
FMT
TYPE
CAT TITLE
DATE TURNED
OVER
085376508002
085376004022
085373965003
155890054
085321650004
150030021
085375694006
055080030
085376592002
037720008
145840043
145870043
085376199040
853000673
362507906
853001425
853001425
853001425
853001/85300143
853001/85300143
417001414
853001444
853001442
084582772
084582772
853001476
32
T
T
T
T
T
T
K
32
T
T
T
T
TR
TR
CT
CT
CT
CT
TR
CT
TR
CT
CT
CT
NR
PS
SF
CO
FA
DI
CO
CO
CH
PS
CO
CL
CL
AC
07/19/05
07/12/05
07/26/05
07/26/05
07/26/05
07/27/05
07/27/05
07/28/05
08/15/05
08/15/05
08/16/05
08/08/05
08/22/05
Adjustments for
Hot New Release
New Release
Catalog
Games
Equipment
END OF REPORT
this
ADJ:
ADJ:
ADJ:
ADJ:
ADJ:
Report:
-1
-2
-8
-2
0
PSX-NBA LIVE 99
GODZILLA (1998)
GONE FISHIN (1997) (
LITTLE RASCALS (1994
PETER PAN (DISNEY) (
I LOVE TROUBLE (1994
WAG THE DOG (1997)
G.I. JOE: THE MOVIE
PSX-TWISTED METAL 3
CLASS ACT (1992)
SCARED STIFF (1953)
STOOGE
SAVING PRIVATE RYAN
Items
Items Turned
Turned Over
Over to
to Collections:
Collections:
This
This report
report lists
lists rental
rental items
items turned
turned over
over to
to
Collections
during
the
period
since
the
last
Collections during the period since the last inventory.
inventory.
The
system
will
automatically
flag
all
items
turned
The system will automatically flag all items turned
over
over to
to collections
collections L
L (lost).
(lost).
All
titles
turned
over
to
All titles turned over to collections
collections are
are included,
included,
regardless
of
their
TYPE,
i.e.
gallery,
regardless of their TYPE, i.e. gallery, new
new release,
release,
play
play station
station games,
games, etc.
etc. ItIt does
does not
not matter
matter that
that the
the
physical
inventory
itself
does
not
include
gallery
physical inventory itself does not include gallery titles.
titles.
Any
Any gallery
gallery titles
titles turned
turned over
over to
to collections
collections during
during the
the
period
period still
still impact
impact the
the company
company and
and your
your store
store as
as
shrink.
shrink.
34
Final Reports
Recovered Lost/Stolen
This report shows all rental items that were previously marked as a status of S or L to
indicate that they were lost or stolen but during the inventory they were scanned.
If an item was turned over to collections, the member no column reflects the account that
last rented the item. If Status S appears in the member no column, the item was
previously marked as stolen.
The inventory has been adjusted to reflect items listed on this report as back in inventory.
Therefore, these items reduce shrink.
MeGA LINK flags these items as in by changing the status automatically to I.
There is a summary of each type of rental item that is recovered.
Ask: According to this report how many Hot New Releases were recovered?
Ask: What is the total number of recovered items according to this report?

_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
35
Final Reports
Recovered Lost/Stolen
MEMBER
MEMBER NO
NO indicates
indicates which
which account
account an
an item
item
was
recovered
from.
(status
S)
indicates
an
was recovered from. (status S) indicates an
item
item was
was marked
marked as
as S
S for
for stolen
stolen before
before itit was
was
recovered.
recovered.
PHYSICAL INVENTORY RECOVERED LOST/STOLEN REPORT FOR 08/24/05 PAGE # 1
FILM NO
999976199015
999977034015
999977275021
999977038027
999977280002
FMT
T
T
T
T
T
Adjustments for
Hot New Release
New Release
Catalog
Games
Equipment
this
ADJ:
ADJ:
ADJ:
ADJ:
ADJ:
TYPE
TR
NR
TR
TR
TR
CAT
DR
CO
CO
DR
CO
TITLE
ALEX & EMMA (2003)
ENVY (2004) (JACK BL
HITCH (2005) (WILL S
STEPMOM (1998) (JULI
WELCOME TO MOOSEPORT
MEMBER NO
075103080
(status S)
(status S)
073447421
(status S)
Report:
1
4
0
0
0
Recovered
Recovered Lost
Lost // Stolen:
Stolen:
This
report
lists
all
rental
This report lists all rental items
items that
that were
were previously
previously
lost
lost or
or stolen
stolen that
that have
have aa status
status of
of S
S or
or L
L and
and were
were
scanned
during
inventory.
scanned during inventory.
The
The system
system automatically
automatically changes
changes the
the status
status to
to I
I
(in).
(in).
Items
Items listed
listed on
on this
this report
report will
will reduce
reduce shrink.
shrink.
35
Final Reports
Missing Revenue Share

Items
This report shows all rental items that are status R titles that were not scanned.
indicates FILE UPDATED. The words FILE UPDATED distinguishes this as a final
report versus a regular pass report.
Ask: According to this report how many New Releases were missing?
Ask: What are the total number of missing rental items according to this
report?

_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
36
Final Reports
Missing Revenue Share

Items
REVENUE SHARE ITEMS NOT SCANNED REPORT 08/24/05 22:58:16
PASS 4
PAGE 1
LAST
LAST
LAST
ITEM
FMT TYPE CAT TITLE
999976891015 T
TR
CO PRACTICAL MAGIC (199 07/28/99 07/24/99 365589758
Adjustments for
Hot New Release
New Release
Catalog
Games
Equipment
this
ADJ:
ADJ:
ADJ:
ADJ:
ADJ:
Report:
0
-1
0
0
0
END OF REPORT
Revenue
Revenue Share
Share Items
Items Not
Not Scanned:
Scanned:
This
This report
report shows
shows all
all status
status R
R titles
titles that
that were
were missing
missing and
and will
will
automatically
change
them
to
a
status
S
(stolen).
automatically change them to a status S (stolen).
These
These tapes
tapes should
should have
have been
been in
in aa secured
secured area
area i.e.
i.e. backroom,
backroom,
managers
office,
etc.
If
items
are
missing
each
period
managers office, etc. If items are missing each period or
or show
show aa
pattern,
pattern, i.e.
i.e. one
one copy
copy of
of each
each title,
title, this
this may
may indicate
indicate an
an internal
internal theft
theft
problem.
problem.
36
Final Reports
Recovered at Check-in &

Transactions
This report shows all rental items that were previously marked as a status of S or L
to indicate that they were lost or stolen but were recovered since the last inventory by
check in and customer transactions.
If an item was turned over to collections, the member no column reflects the account
that last rented the item. If none appears in the member no column, the item was
previously marked as stolen.
The date the item was recovered is shown in the Date column.
The associate who performed the check in or transaction that recovered the item is
shown in the EMP column.
These items reduce shrink.
There is a summary of each type of rental item that was recovered.
Ask: According to this report how many Gallery titles were recovered?
Ask: What is the total number of recovered items according to this report?

_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
37
Final Reports
Recovered at Check-in
& Transactions
RECOVERED AT CHECK IN & TRANSACTIONS AS OF 08/24/05 22:01:54
(Since 07/06/05)
MEMBER NO
NAME
FILM NO
TITLE
000100529
(None)
000168766
000112070
000116401
BRANDIS, BRIAN
(Status S)
MOORE, FRANK
KERSEY, LEWIS E
DICKERSON, ANDREA
000144845
SHERMAN, JOSEPH
181470002
000114118005
000116482003
085377388013
085374572001
085374715001
085375169002
000168448008
ELECTRA
MATRIX (KEANU REEV
MUMMY (1999) (BREN
STAR TREK:INSURREC
PIPPI LONGSTOCKING
RUGRATS:DR TOMMY P
RUGRATS:MOMMY MANI
PLAYING GOD (1997)
DATE EMP
07/16/05
07/11/05
08/23/05
08/24/05
07/16/05
07/26/05
07/16/05
08/24/05
LORI
LORI
LORI
PHYS
NAT
NAT
NAT
PHYS
5 Rows Processed
Adjustments for
Hot New Release
New Release
Catalog
Games
Equipment
this
ADJ:
ADJ:
ADJ:
ADJ:
ADJ:
Report:
2
1
4
0
0
Recovered
Recovered at
at Check-in
Check-in and
and Transactions:
Transactions:
This
This report
report lists
lists items
items that
that were
were previously
previously lost
lost or
or
stolen
stolen that
that have
have been
been recovered
recovered during
during check
check in
in and
and
transactions
transactions since
since the
the last
last inventory.
inventory.
These
recovered
items
reduce
These recovered items reduce shrink.
shrink.
How to read this report:

MEMBER NO =contains the member number whose account an item has
been recovered from. If the MEMBER NO indicates (none) this means
the status of the item recovered during a transaction or check-in was
marked as S for stolen.
NAME =Member name
FILM NO =Rental number of item recovered.
TITLE =Title of rental item.
DATE =Date which item was recovered.
EMP =Associate who recovered the item during a transaction or check-in.
37
Final Reports
Items Manually Marked

or Unmarked Stolen
This report shows all rental items, regardless of the type of inventory that you are doing,
that were manually marked or unmarked as stolen since the last inventory.
Look for patterns that might indicate internal theft by someone trying to mark items as
stolen. If an associate is repeatedly marking items as stolen and then unmarking them,
the associate may be trying to circumvent the rental procedures for their own use or for
others.
Stolen items increase shrink and unmarked items reduce shrink. Therefore, this report
may increase your stores shrink or it may reduce your stores shrink.
There is a summary of each type of rental item.
Ask: How many items were manually marked stolen since the last inventory?
Ask: How many items were manually unmarked as stolen since the last
inventory?
Ask: According to this report what is the impact to the Gallery titles?
Look for: If using the example in the participant guide the answer is increased shrink
by 2.
Ask: What is the total impact to shrink according to this report?
by 3 items.
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
38
Final Reports
Items Manually Marked

or Unmarked Stolen
ITEMS MANUALLY MARKED OR UNMARKED STOLEN FOR DEPT.9999 SINCE 08/24/2005 PAGE # 1
FILM NO
TITLE
000119917001
000176816002
000177039034
000177060004
000176816002
ONE FLEW OVER THE CUCKOOS

PSX-WCW/NWO THUNDER
MUMMY (1999) (BRENDAN FRA
ONLY THE STRONG (1993)
PSX-WCW/NWO THUNDER
Adjustments for
Hot New Release
New Release
Catalog
Games
Equipment
this
ADJ:
ADJ:
ADJ:
ADJ:
ADJ:
CHG FRM CHG TO
Report:
0
-1
-2
0
0
How to Read this report:

FILM NO =Rental number
TITLE =Rental title
CHG FRM =Change From
CHG TO =Change To
DATE =Date an item was changed in the
computer.
I
I
I
I
S
S
S
S
S
I
DATE
TIME
CHG BY
07/27
07/18
08/06
07/19
08/14
09:54
15:58
12:29
11:02
15:58
LORI
LORI
NAT
NAT
NAT
Items
Items Manually
Manually Marked
Marked or
or Unmarked
Unmarked
Stolen:
Stolen:
This
This report
report lists
lists items
items that
that have
have been
been
manually
marked
or
unmarked
manually marked or unmarked stolen,
stolen,
through
through the
the Management
Management Menu,
Menu, since
since the
the
last
physical
inventory.
Use
this
report
last physical inventory. Use this report to
to
track
track patterns
patterns and
and detect
detect possible
possible internal
internal
theft
theft by
by anonymously
anonymously attempting
attempting to
to mark
mark
items
as
stolen.
items as stolen.
IfIf an
an item
item isis marked
marked stolen
stolen itit increases
increases
shrink
and
if
it
is
unmarked
shrink and if it is unmarked itit reduces
reduces
shrink.
shrink.
All
Allitems,
items,including
includinggallery,
gallery,games
games and
andnew
new
releases
appear
on
this
report
even
though
releases appear on this report even though
the
the physical
physical inventory
inventory may
may not
not include
include
gallery
titles.
This
is
because
all
gallery titles. This is because allstolen
stolenand
and
recovered
recovereditems
itemsimpact
impactshrink.
shrink.
TIME =Time an item was changed in the

computer.
CHG BY =Associate ID who changed the
item in the computer.
38
Final Reports

This report lists any items that were transferred to the Shrink vendor since the last
inventory.
While the items appear as positive numbers, they really increase shrink.
Only Sell-Thru product show on the report as Rental should be transferred out using the
Destroy Vendor.
Ask: Who must physically complete any transfer to the Shrink vendor?
Look for: The Store Manager, Asst Manager, or MOD.
Ask: According to this report how many items will shrink from the Sell-Thru
inventory?
Ask: What is an example of why an item may be transferred to the Shrink
vendor?
Look for:
Candy that has expired, stolen, or cannot be sold due to damage and
cannot be returned to the vendor.
If a correction needs to be made to the previous inventory. This would
only be if a loss or gain was found AFTER the previous inventory was
updated. You would not want to keep inventory totals at the incorrect
number.

_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
39
Final Reports

'SHRINK VENDOR REPORT 08/24/05 22:29:20 PAGE 1
PASS 4
ITEM
INV TYPE
Quantity FMT
TYPE
CAT NO
Adjustments
Adjustments on
on this
this report
report look
look like
like aa
positive
number
but
are
actually
positive number but are actually
negative
negative numbers
numbers since
since the
the items
items are
are
reported
reported as
as shrink.
shrink.
TITLE
Adjustments for this Report:

SELL-THROUGH:
Movies
DVD
Adult VH
Games
Equip
Candy
Accssy
Noveltie
Mud Bath
Eyewear
BathAccy
BathBody
Soaps
Aroma
Sunless
Other
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
$3.00
$.00
$.00
$.00
$.00
$.00
$.00
$.00
$.00
$.00
$.00
$.00
$.00
$.00
$.00
$.00
PVM
PVD
Adult DV
PPG
Game HDW
Bulk Cdy
Game ACC
Lotion
0
0
0
0
0
0
0
0
$.00
$.00
$.00
$.00
$.00
$.00
$.00
$.00
END OF REPORT
Shrink
Shrink Vendor
Vendor Report:
Report:
This
report
lists
This report lists the
the items
items that
that were
were transferred
transferred to
to the
the Shrink
Shrink
vendor.
vendor.
Any
Any MOD
MOD has
has access
access to
to the
the Shrink
Shrink vendor.
vendor. The
The MOD
MOD must
must
physically
complete
the
transfer
in
the
MeGA
LINK
system
physically complete the transfer in the MeGA LINK system and
and
destroy
destroy the
the product.
product.
This
This report
report Only
Only Sell-Thru
Sell-Thru losses.
losses.
These
These items
items are
are considered
considered to
to be
be shrink.
shrink.
39
Final Reports
Destroy Vendor Report

This report lists any items that were transferred to the Destroy vendor since the last
inventory.
While the items appear as positive numbers, they really increase shrink.
Both rental and sell-thru product shows on the report.
Ask: Who must physically complete any transfer to the Destroy vendor?
Look for: The District Manager
Ask: According to this report how many items will shrink from the rental
inventory?
Ask: According to this report how many sell-thru items will shrink from
inventory?
by 1.
Ask: What is an example of why an item may be transferred to the Destroy
vendor?
Look for: Product that is damaged and cannot be repaired
Damaged rental product with no cover boxes.
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
40
Final Reports
Destroy Vendor Report

'DESTROY' VENDOR REPORT 08/24/05 22:29:20 PAGE 1
PASS 4
ITEM
INV TYPE
RENTAL:
Hot New Release
Adult
0
0
Quantity FMT
New Release
Games
TYPE
0
0
CAT NO
Catalog
Equipment
Adjustments
Adjustments on
on this
this report
report look
look like
like aa
positive
number
but
are
actually
positive number but are actually
negative
negative numbers
numbers since
since the
the items
items are
are
reported
reported as
as shrink.
shrink.
TITLE
1
0
SELL-THROUGH:
Movies
1
$3.00
PVM
DVD
0
$.00
PVD
Adult VH
0
$.00
Adult DV
Games
0
$.00
PPG
Equip
0
$.00
Game HDW
Candy
0
$.00
Bulk Cdy
Accssy
0
$.00
Game ACC
Noveltie
0
$.00
Lotion
Mud Bath
0
$.00
Eyewear
0
$.00
BathAccy
0
$.00
BathBody
0
$.00
Soaps
0
$.00
Aroma
0
$.00
Sunless
Destroy
Report:
Destroy00Vendor
Vendor$.00
Report:
Other
$.00
0
0
0
0
0
0
0
0
$.00
$.00
$.00
$.00
$.00
$.00
$.00
$.00
This
This report
report lists
lists the
the items
items that
that were
were transferred
transferred to
to the
the Destroy
Destroy
vendor.
Only
Only the
the District
District Manager
Manager has
has access
access to
to the
the Destroy
Destroy vendor.
vendor.
The
District
Manager
must
physically
complete
the
The District Manager must physically complete the transfer
transfer in
in the
the
MeGA
MeGA LINK
LINK system
system and
and destroy
destroy the
the product.
product.
This
This report
report displays
displays both
both rental
rental and
and sell-thru
sell-thru losses.
losses.
These
These items
items are
are considered
considered to
to be
be shrink.
shrink.
END OFvendor.
REPORT
40
Final Reports
Sell-Thru Inventory
Adjustments
This report shows sell-thru items that had a different quantity scanned in comparison to
the quantity in MeGA LINK.
The new quantity is the quantity scanned during inventory and this number may be
higher or lower than the old quantity which represents the quantity that MeGA LINK
indicates should be in the store.
If the new quantity is greater than the old quantity, the adjust column will reflect a
positive number which is an overage.
If the new quantity is less than the old quantity, the adjust column will reflect a negative
number which is a shortage.
The update process automatically resets the MeGA LINK totals to the new quantities.
Ask: According to this report what is the adjustment to the PVMs?
Look for: If using the example in the participant guide the answer is -4.
Shortages may be an indicator of theft, receiving errors or mistakes in sell-thru
transactions.
Ask: What might cause an overage?
Look for: Receiving errors
Ask: Are overages good?
Look for: No, an overage could be hiding a shortage.
Example: If a shipment of 20 items was not entered into inventory and 3 were stolen,
the overage would be 17. It would not be readily apparent that 3 were stolen. This is
especially true if there were already quantities in the inventory.
Ask: If there were no quantities in inventory and 20 items were received but not
entered in to the inventory and 3 were sold, how would you know they had
been sold and not stolen?
Look for: The items would appear as a negative quantity sold on the Negative
Quantity Sold Report that was run prior to inventory. Also, if the items appeared on
the Negative Quantity Sold Report, the quantities could have been adjusted before
inventory and would not appear on the final Sell-Thru Inventory Adjustments report.
41
Final Reports
Sell-Thru Inventory
Adjustments
9999, 900 WEST Main Street, DOTHAN AL 36301
SELL-THROUGH INVENTORY ADJUSTMENTS 08/24/05 22:32:10
PAGE 1
PASS 4
****** FILE UPDATED ******
ITEM
DESCRIPTION
OLD
NEW
QTY
QTY
ADJUST
(+/-)
ADJUST $
(+/-)
BLUESTREAK
BLUE STREAK (1999) (MARTI
1
0
-1
$-14.99
USNOWDOG
SNOW DOGS (2002)
4
0
-4
$-12.00
TOYSTORY2
TOY STORY 2 (2000) (DIS)
1
0
-1
$-19.99
WATBERNIE
WEEKEND AT BERNIE'S
1
0
-1
$.00
------------------------------------------------------------------------------New Movies
TOTALS FOR NEW
3
0
-3
$-35.98
New Movies
TOTALS FOR PVM
4
0
-4
$-12.00
COURT
N64-NBA COURTSIDE
3
0
-3 $-200.97
TWISTED
PSX-TWISTED METAL 4
1
0
-1
$-7.99
BOXGAME
XBX-NFL FEVER 2002
1
0
-1
$-49.99
------------------------------------------------------------------------------New Games
TOTALS FOR NEW
5
0
-5 $-258.95
COKE
DRINK-DIET COKE 20 OZ
-1
0
1
$1.00
SPRITE
DRINK-SPRITE 20 OZ
-1
0
1
$.89
YOOHOO
DRINK-YOO HOO CHOCOLATE 1
50
0
-50
$.00
POPPED
POP-FRESH POPPED LG
6
0
-6
$-11.94
POP
POP-ORVILLE BUTTER
-1
0
1
$.79
------------------------------------------------------------------------------Concessions
TOTALS FOR NEW
53
0
-53
$-9.26
MAGSCOOBY
MAG-GOLDEN BOOKS SCOOBY D
57
0
-1
$-2.10
------------------------------------------------------------------------------Accessories
TOTALS FOR NEW
57
0
-1
$-2.10
Sell-Thru
Sell-Thru Inventory
Inventory Adjustments:
Adjustments:
MeGA
MeGA LINK
LINK automatically
automatically reconciles
reconciles any
any
discrepancies.
discrepancies.
41
Final Reports
Items With On-Hand

Quantities and No UPC
Assigned
This report shows sell-thru items with quantities on hand but the UPC is not in the system.
Items will appear only if the UPC code was incorrectly deleted from the system during
UPC Maintenance.
These items count as shrink.
If any of these items are found, they will have to be received into inventory.

_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
42
Final Reports
Items With On-Hand

Quantities and No UPC
Assigned
ITEMS WITH ON-HAND QUANTITIES AND NO UPC ASSIGNED FOR DEPT. 9999 AS OF 08/24/05
Identify all items and attach the UPC to the correct catalog number by
using UPC maintenance.
CATNO
TITLE
140572 SOUND OF MUSIC (25TH ANNIVERSA
SALE OH
PVM OH CREATED
NEW UPC
CREATED
PVM UPC
0 PHYS140572
Items
Items With
With On-Hand
On-Hand Quantities
Quantities and
and No
No UPC
UPC Assigned:
Assigned:
This
This report
report lists
lists items
items with
with quantities
quantities on
on hand
hand but
but the
the UPC
UPC is
is not
not in
in the
the
system.
system.
These
These items
items will
will shrink
shrink from
from inventory.
inventory.
IfIf the
item(s)
is
found
later,
it
the item(s) is found later, it must
must be
be received
received into
into inventory.
inventory.
42
Final Reports
Not Priced
Sell-Thru Items
This report lets you know which items are in your sell-thru inventory that do not have a
price associated with them.
This report does not impact shrink results and is for informational purposes so that you
can take the appropriate action which is to contact Title Management.
Leave a message on voice mail box # 21840 that indicates your store number, the
catalog number of the items and their description as it appears on the report.

_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
43
Final Reports
Not Priced
Sell-Thru Items
NOT PRICED SELL-THROUGH ITEMS FOR DEPT. 9999 AS OF 08/24/05 PAGE # 1
Barcode
Description
Catalog No
098444899410
068734546750
063878423460
COMING OUT OF THE ICE

LAND OF THE PHARAOHS
NEXT GENERATIONS
005365
014756
095559
END OF REPORT
Not
Not Priced
Priced Sell-Thru
Sell-Thru Items
Items
This
report
lists
any
items
This report lists any items in
in the
the accessory
accessory file
file without
without aa sale
sale price.
price. The
The Not
Not
Priced
Sell-Thru
Items
report
is
used
to
let
you
know
what
sell-thru
items
Priced Sell-Thru Items report is used to let you know what sell-thru items
you
you have
have on
on hand
hand that
that have
have no
no sell-thru
sell-thru price
price associated
associated with
with them.
them. Leave
Leave
aa message
in
voice
mailbox
#
21840
for
any
items
listed.
message in voice mailbox # 21840 for any items listed.
Make
Make sure
sure you
you include
include the
the Description
Description and
and Catalog
Catalog number
number that
that is
is listed
listed on
on
the
report
when
leaving
the
voice
mail.
the report when leaving the voice mail.
43
Final Reports
Physical Inventory FOS

(Found On Shelf) Report
If a rental item has a status of O (out) but scanned during inventory, it will appear on
this report.
This report does not impact shrink results and is for informational purposes so that you
can take the appropriate action.
Any items that are listed on the report should be found and checked in using the FOS
check in procedure. The Physical Inventory process does not automatically check the
items in and does not change the status to I.

_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
44
Final Reports
Physical Inventory FOS

(Found On Shelf)
Report
PHYSICAL INVENTORY FOS REPORT FOR 08/24/2005
PAGE # 1
FILM NO
FMT
TYPE
CAT
TITLE
MEMBER NO
999977915026
999977915019
085377344001
T
T
T
NR
NR
TR
DR
DR
SU
BLADE: TRINITY (2005)(WES

MILLION DOLLAR BABY (2004
MUMMY
853001437
112763223
4798565567
Adjustments for
Hot New Release
New Release
Catalog
Games
Equipment
this
FOS:
FOS:
FOS:
FOS:
FOS:
Report:
2
1
0
0
0
END OF REPORT
FOS
FOS (Found
(Found On
On Shelf)
Shelf)
This
This report
report lists
lists any
any rental
rental items
items with
with aa status
status of
of O
O (out)
(out) that
that were
were
scanned
during
the
inventory.
scanned during the inventory.
Utilize
Utilize this
this report
report to
to check-in
check-in the
the items
items using
using the
the standard
standard FOS
FOS
procedure.
procedure.
Note:
Automatically
Note: The
The Physical
Physical Inventory
Inventory Procedure
Procedure Does
Does Not
Not Automatically
Check
Check in
in FOS
FOS Items.
Items.
44
Final Reports
Analysis of Inventory
Reports - Rental
This report summarizes all of the overages and shortages in the rental inventory based
upon the reports we just discussed.
It provides a picture of where the discrepancies are in your store by Type, financial value
and report.
Ask: According to this report how many Hot New Releases were missing?
Ask: According to this report what is the value of a missing Game?
Look for: If using the example in the participant guide the answer is $30.00.
Ask: According to this report what is the overall total $ amount of the rental
items?
Look for: If using the example in the participant guide the answer is $23.69

_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
45
Final Reports
Analysis of Inventory
Reports - Rental
ANALYSIS OF INVENTORY REPORTS - RENTAL
________________________________________________________________________________________________________________________
Types of
Rental
Hot NR's
NR & TR's
Catalog
Adult
Games
Equip.
DRC-M
DRC-G
Totals (Qty)
Inventory
________________________________________________________________________________________________________________________
Missing
Rental
-1
-15
0
0
-8
0
0
0
=
-24
Items
________________________________________________________________________________________________________________________
Missing
Rev. Share
0
0
0
0
0
0
0
0
=
0
Items
________________________________________________________________________________________________________________________
Missing
Defective
0
0
0
0
0
0
0
0
=
0
Items
________________________________________________________________________________________________________________________
Turned
Over to
-9
-39
-8
0
-15
0
0
0
=
-71
Collection
________________________________________________________________________________________________________________________
Recovered
Lost 'L'
0
3
0
0
0
0
0
0
=
3
Stolen 'S'
________________________________________________________________________________________________________________________
Recovered
at
5
105
14
0
20
0
0
0
=
144
Check-in
________________________________________________________________________________________________________________________
Manually
Marked or
-3
-19
-1
0
0
0
0
0
=
-23
Unmarked 'S'
________________________________________________________________________________________________________________________
Destroy
Vendor
0
0
0
0
0
0
0
0
=
0
Report
________________________________________________________________________________________________________________________
Missing
Promo
0
0
0
0
0
0
13
0
=
13
Report
________________________________________________________________________________________________________________________
Total
Number
-8
35
5
0
-3
0
13
0
of Items
X
X
X
X
X
X
X
X
Shrink
Dollar
Value
$16.00
$6.00
$6.00
$6.00
$30.00
$125.00
N/A
N/A
Total
Per Piece
________________________________________________________________________________________________________________________
Total $ Amt/
Financial
$-128.00
$214.00
$30.00
$.00
$-90.00
$.00
$1.69
$.00
=
$23.69
Summary
________________________________________________________________________________________________________________________
45
Post-Inventory
Financial Executive
Summary
This is the last report to print and it uses information from the other final inventory
reports..
The Financial Executive Summary shows the total adjustments to your inventory. Both
the adjusted quantity and dollar value for rental and sell-thru items are included.
In the sell-thru section, it is possible to have zero quantities adjusted and still have a
dollar amount adjusted. For example, if you lost an item with a price of $12.00 and you
found an item with a price of $8.00, then you would have zero quantity adjusted, but
would have a dollar adjustment of $-4.00.
The Sell-Thru Inventory Adjustments report is used to compute the total sell-thru
adjusted quantities.
Ask the participant(s) to turn back to page 30 in their guide. Instruct them to:
(1) Put a negative (-) sign in the parenthesis beside the name of the report if the report
shows shrink
(2) Put a positive sign (+) beside the report if it shows items added into inventory
(3) Put both negative and positive signs (-/+) if the report shows shortages and
overages
Give the participant(s) a few moments to complete the exercise and then ask for
volunteers to share what they put for each report.
Missing Rental Items (-)
Missing Defective Items (-)
Missing Promotional Rental Items (-)
Items Turned Over to Collections (-)
Recovered / Lost Stolen (+)
Missing Revenue Share Items (-)
Recovered at Check-In / Transactions (+)
Items Manually Marked or Unmarked Stolen (- /+)
Shrink Vendor Report (-)
Destroy Vendor Report (-)
Sell-Thru Inventory Adjustments (- /+)
46
Physical Inventory Financial Executive Summary

PHYSICAL INVENTORY FINANCIAL EXECUTIVE SUMMARY AS OF 8/24/05 15:59:46 PAGE # 1
Description
Original # Scanned #
Checked FOS # Adjusted#

Out
Rental Summary:
Hot New Release
New Release / Top Renter
Catalog
Adult
Game
Equipment
Discount Movie Cards
Discount Game Cards
1,000
2,747
2,280
0
559
0
263
0
587
2,450
41
377
278
81
475
62
276
0
Total Rental
6,849
3,553
Adjusted$
0
0
4
3
0
0
1
0
0
0
-8
35
6
0
-3
0
13
0
$-128.00
$210.00
$36.00
$.00
$-90.00
$.00
$1.69
$.00
798
37
$29.69
-------------------------------------------------------------------------------New Movies
0
0
-3
$-35.98
PVM Movies
520
510
-10
$-30.00
DVD Movies
86
86
0
$.00
PVD Movies
2,844
2,848
4
$40.00
New Games
32
32
0
$.00
PPG Games
27
27
0
$.00
Equipment
3
2
-1
$-33.74
Concessions
2,285
2,180
-105
$-111.25
Bulk Candy
.00
.00
$.00
Accessories
Lotions
0
0
$.00
Bath and Body
0
0
$.00
Soaps
0
0
$.00
Aromatherapy
0
0
$.00
Sunless Tanning
0
0
$.00
Other
32
45
-7
$-.72
Total Sell-Thru (*)
5,870
5,745
-122
$-139.71
* Weighed Candy: ONLY Adjusted$ is included in the Total Sell-Thru line.

Shrink Valuation:
RENTAL:
Hot New Release - $16.00 per Copy
Catalog - $6.00 per Copy
Equipment - $125.00 per Unit
Discount Game Cards 100% of Retail
New Release/Top Renter - $6.00 per Copy

Games - $30.00 per Copy
Discount Movie Cards 100% of Retail
Adult Rental - $6.00 per copy
SELL-THROUGH:
New Movies - 75% of Retail
New Games - 75% of Retail
Equipment 75% of Retail
Bulk Candy - $2.30 per LB/KG
Tan Product - 45% of Retail
PVM - $3.00
PPG - $7.00
Concessions
Accessories
Other - 70%
per Copy
per Copy
- 55% of Retail
- 70% of Retail
of Retail
This is the last report to print and utilizes

information contained in the inventory reports
previously described.

This report breaks down the rental & sale items by
description showing:
A. Rental - Recovered items are positive (gains), while
Missing items are negative (loss).
Original number on hand when inventory was started
Number of scanned items
Number of checked O out items
Number of items FOS
Adjusted number (YOUR SHRINK!)
B. Sell-through - Recovered adjusted items are positive
(gains), while Missing adjusted items are negative (loss).
Original number on hand before inventory was stared
Number of scanned items
Adjusted number (YOUR SHRINK!)
The Financial Executive Summary will breakdown

the total adjusted amount in quantity and dollar
value for rental and sell-thru items.
NOTE: In the sell-thru section, it is possible to
have zero quantities adjusted and still have a
dollar amount adjusted. For example, if you lost
an item with a price of $12.00 and you found an
item with a price of $8.00, then you would have
zero quantity adjusted, but would have a dollar
adjustment of $-4.00.
The Sell-Thru Inventory Adjustments report is
used to compute the total sell-thru adjusted
quantities on the Financial Executive Summary
report (such as New Movies, PVM Movies,
Concessions, Accessories, etc.)
46
Post-Inventory
Rental Analysis
Worksheet
Objective:
This exercise allows participants to
practice
and
demonstrate
their
understanding of the various final
rental reports and how they combine
to produce the final inventory overage
or shortage in a safe environment.
Ask participants to complete the exercise as instructed on the next page of

their guide using their inventory reports. Be prepared to provide reports if a
participant does not bring reports from his or her store.
Move among the participants and provide guidance as needed. Be prepared
to answer questions and point participants in the right direction so that they
can successfully complete the exercise.

_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
47
Post-Inventory
Rental Analysis
Worksheet
Do It Yourself
Rental Analysis - Understanding the Financial Executive
Summary
9Use the following page to record the total number of shrink
items found on the each of the FINAL PASS Reports.
9Be sure to include all negative and positive numbers in order
to get your total number of shrink.
9Compare the results against the Financial Executive
Summary.
9Review your entries if the totals do not match the Financial
Executive Summary.
47
Post-Inventory
Rental Analysis
Worksheet
Make a final walk through among the participants and check to see if everyone
has successfully completed the exercise.
Ask if anyone had questions or difficulties that they would like to share with the
group.

_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
48
Post-Inventory
Rental Analysis Worksheet

ANALYSIS OF INVENTORY REPORTS - RENTAL
Types of
Rental
Inventory
Hot NR's
NR & TR's
Catalog
Games
Equip.
DRCM
DRCG
Totals (Qty)
Missing
Rental
Items
Missing
Rev. Share
Items
Missing
Defective
Items
Turned
Over to
Collection
Recovered
Lost 'L'
Stolen 'S'
Recovered
at
Check-in
Manually
Marked or
Unmarked 'S'
Destroy
Vendor
Report
Total
Number
of Items
Shrink
Value
Per Piece
Total $ Amt/
Financial
Summary
$16.00
$6.00
$6.00
$30.00
$125.00
NA
NA
Dollar
Total
48
Post-Inventory
Sell-Thru Analysis
Worksheet
Objective:
This exercise allows participants to
practice and demonstrate their
understanding of the various final sellthru reports and how they combine to
produce the final inventory overage or
shortage in a safe environment.
Ask participants to complete the exercise as instructed on page 47 of their

guide using their inventory reports. Be prepared to provide reports if a
participant does not bring reports from his or her store.
Move among the participants and provide guidance as needed. Be
prepared to answer questions and point participants in the right direction so
that they can successfully complete the exercise.

_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
49
Post-Inventory
Sell-Thru Analysis
Worksheet
Do It Yourself
Sell-Thru Analysis - Understanding the Financial Executive
Summary
9Use the following page to record the total number of shrink
items found on the each of the FINAL PASS Reports.
9Be sure to include all negative and positive numbers in order to
get your total number of shrink.
9Compare the results against the Financial Executive Summary.
9Review your entries if the totals do not match the Financial
Executive Summary.
49
Post-Inventory
Sell-Thru Analysis
Worksheet
Make a final walk through among the participants and check to see if
everyone has successfully completed the exercise.
Ask if anyone had questions or difficulties that they would like to share with
the group.

_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
50
Post-Inventory
Sell-Thru Analysis
Worksheet
Types of
Sell-thru
Inventory
New Tapes
PVM
PVD
New Games
PPG
Equipment
Concessions
Bulk Candy
Accessories
Other
Total
Total
Total
OLD
NEW
ADJUST
Retail
QTY
QTY
(+/-)
Value
Shrink
Total amt./
V alue
Financial
Summary
Per Piece
75% of retail
$3.00
$10.00
75% of retail
$10.00
75% of retail
55% of retail
$2.30 per pound
70% of retail
70% of retail
Total Financial Summary Sell-Through Discrepancy in $ =
Old Qty = Quantity indicated by the computer prior to setting up any inventory files (prior to
"Starting a NEW Inventory").
New Qty = Quantity recorded as counted in the inventory in process.
Adjust (+/-) = Quantity difference between the Old Qty and the New Qty.
New "tapes", "games", "concessions", "accessories" and "other" have a percentage taken
from the retail value of each item. This makes it difficult to determine what will be showing up
on the Financial Summary since you will not be able to calculate retail for each missing item.
50
Loss Prevention
Objective:
The Loss Prevention procedures
described here are proactive steps
that store managers and their staff
can take to effectively reduce shrink.
Say to the participant(s): Knowing where losses occur will help you determine how to reduce
or prevent future losses. Lets review some loss prevention procedures and tips that can
help reduce shrink in your store.
Weekly Spot Inventory
Ask: Will items found missing count as shrink during inventory?
Look for: Yes
Stolen Items
Ask: If an item is recovered during inventory, on which report will it be listed?
Look for: Recovered Lost/Stolen
Shoplifting
Ask: Which final reports include the total losses due to shoplifting?
Look for:

Ask: Can you say that all items on these reports are the result of shoplifting?
Look for: No
Internal Theft
Ask: What can you do to deter internal theft? Record answers on the flipchart.
Look for:
Follow proper hiring procedures, i.e. PSI-CS and Reference Checks

Make unannounced visits to the store
Review associate rental account activity
Do weekly spot inventories and daily walk-throughs
EAS System and Security Labels

Ask: If your EAS System is not working, what should you do?
Look for:
Check for labels that are too close to the unit

Make sure the unit is plugged in and turned on
Make sure the circuit breaker is ON
Contact the District Manager
51
Loss Prevention
Post-Inventory
Loss Prevention
Stolen Items
Shoplifting
Internal Theft
EAS System
Security Labels

The Weekly Spot Inventory allows you to recognize
losses or errors and to take action as quickly as possible.
To determine overages and shortages, compare the
quantity in the computer against a physical count of the
items on the shelf.
High shrink stores should perform Weekly Spot
inventories frequently until shrink is brought under
control.
Stolen Items
When stolen rental tapes and rental games are
discovered during the Weekly Spot Inventory or during a
walk-through, their status should be changed to S
(stolen) in the system. Items previously marked stolen
and later found should be returned to status I (in).
Shoplifting
Recognizing probable theft and preventing theft
whenever possible helps reduce Company shrink.
Internal Theft
Suspected or actual theft by associates must be reported
to your supervisor and, if appropriate, to the Loss
Prevention Manager. It is the responsibility of store
management to deter, detect, and investigate all
suspected associate theft.
EAS System
Checkpoint and Sensormatic Systems should be tested on a daily basis to ensure that they are functioning
properly. The test may be conducted by simply walking though the unit with a rental or sell through item.
If the unit is malfunctioning, review the steps outlined in the Loss Prevention section of the Operations
Manual. If you cant determine the cause and correct the problem, contact your District Manager.
Security Labels
The Checkpoint/Sensormatic system is only effective if the product in your store is properly labeled.
Periodically perform audits to ensure that product security labels are appropriately applied. When
reviewing security labels, check to see if tampering has occurred. If the current sticker has been tampered
with, it should be replaced.
All movies and equipment should be security labeled.
Security stickers should not be used on games stored in drawers behind the counter due to the fact that
the games are typically in close proximity to the EAS System and will interfere with the effectiveness of the
system.
51

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How To Perform

How to Perform An Accurate Physical Inventory

What you (the facilitator) will need:

Personalize Your Presentation

How to Perform An Accurate Physical Inventory (Revision 10/1/05)

This training program is designed to give you

Scanning Sale Items

How to Perform An Accurate Physical Inventory (Revision 10/1/05)

What Causes Shrink?

Personalize Your Presentation

How to Perform An Accurate Physical Inventory (Revision 10/1/05)

What causes shrink?

How to Perform An Accurate Physical Inventory (Revision 10/1/05)

What Does Shrink Cause?

Personalize Your Presentation

How to Perform An Accurate Physical Inventory (Revision 10/1/05)

What does shrink cause?

What does shrink

How to Perform An Accurate Physical Inventory (Revision 10/1/05)

The Facts About

What is the most recently reported Company shrink?

What is your Regions most recent shrink?

What is your Districts most recent shrink?

What is your Stores most recent shrink?

How to Perform An Accurate Physical Inventory (Revision 10/1/05)

The Facts About

How to Perform An Accurate Physical Inventory (Revision 10/1/05)

Personalize Your Presentation

How to Perform An Accurate Physical Inventory (Revision 10/1/05)

How to Perform An Accurate Physical Inventory (Revision 10/1/05)

Daily Operations Effecting Results

Personalize Your Presentation

How to Perform An Accurate Physical Inventory (Revision 10/1/05)

The following daily operating procedures can have a

How to Perform An Accurate Physical Inventory (Revision 10/1/05)

FOS (Found on Shelf) Report

Personalize Your Presentation

How to Perform An Accurate Physical Inventory (Revision 10/1/05)

FOS (Found on Shelf) Report

FOS (Found on Shelf) Report

How to Perform An Accurate Physical Inventory (Revision 10/1/05)

And Still More

Counter area (or)

Group Presentation: Remind participants of the exercise in their guide that

And Still More

And Still More

How to Perform An Accurate Physical Inventory (Revision 10/1/05)

Group Presentation: Remind participants of the exercise in their guide that

Personalize Your Presentation

How to Perform An Accurate Physical Inventory (Revision 10/1/05)

Physical Inventory Checklist

How to Perform An Accurate Physical Inventory (Revision 10/1/05)

Group Presentation: Remind participants of the 7 Up exercise in their guide

Personalize Your Presentation

How to Perform An Accurate Physical Inventory (Revision 10/1/05)

Inspect the Equipment

(12-14 Days Prior to Inventory)

Inspect the Equipment

Time Saver Tip