Adobe Creative Cloud Cleaner Tool Guidelines

Copyright 2010-2013. Adobe Systems Incorporated. All rights reserved.

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Contents
Before you Start ........................................................................................................................................ 3
Important Note .......................................................................................................................................... 3
Quick Guide .............................................................................................................................................. 3
On Windows ............................................................................................................................................... 5
Windows - Run the Adobe Creative Cloud Cleaner Tool ...................................................................... 5
On Mac .......................................................................................................................................................... 6
Macintosh - Run the Adobe Creative Cloud Cleaner Tool .................................................................... 6
After youve Cleaned Up ............................................................................................................................... 6
Verification of Adobe Creative Cloud Cleaner Tool Execution ............................................................. 6
When to contact Adobe Customer Support ......................................................................................... 6
Silent Mode (Recommended for Enterprise users) ....................................................................................... 7
Before you start .................................................................................................................................... 7
How to configure the Cleanup XML file ................................................................................................ 7
Windows - Run the Adobe Creative Cloud Cleaner Tool ...................................................................... 8
Macintosh - Run the Adobe Creative Cloud Cleaner Tool .................................................................. 10
Verification of Adobe Creative Cloud Cleaner Tool Execution ........................................................... 11
When to contact Adobe Customer Support ....................................................................................... 12
Third Party Legal Notices ............................................................................................................................ 13

Copyright 2010-2013. Adobe Systems Incorporated. All rights reserved.

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Before you Start

Important Note
Please make sure that you always run the latest version of Adobe Creative Cloud Cleaner Tool available
on the web.
The Adobe Creative Cloud Cleaner Tool helps resolve installation problems for Adobe Creative Cloud,
Adobe Creative Suite 6, Adobe Creative Suite 5 - 5.5, Adobe Creative Suite 4, and Adobe Creative Suite
3 software. The tool can clean up install records for any pre-release (beta) installations of these Creative
Suite products.
It is recommended that you:
1. First try to uninstall your product before using the Cleaner Tool.
2. Back up all files stored in Adobe product directories. This may include custom plug-ins or
profiles you have installed.
3. Be sure to read ReadMeFirst.pdf, which is downloaded with the Creative Cloud Cleaner
Tool.

Quick Guide
1. Uninstall the desired version of Adobe Creative Cloud / Creative Suite product prior to
using the Creative Cloud Cleaner Tool.
On Windows XP, uninstall the desired product via Add or Remove Programs in
the Control Panel.
On Windows Vista or Windows 7, in the Control Panel select Programs then
Programs And Features, and find your desired product to uninstall.
On Macintosh, the uninstaller is in Applications/Utilities/Adobe Installers.
Restart your system and close all open programs.
2. Download the Adobe Creative Cloud Cleaner tool for Windows or Mac, as applicable.
3. Unzip the download (Win), or mount the .dmg file (Mac).
The download includes the Cleaner Tool as well as a ReadMeFirst.pdf file with
detailed instructions. Be sure to read it!
On Windows,
1. Unzip the AdobeCreativeCloudCleanerTool.zip.
2. Double-click the AdobeCreativeCloudCleanerTool to open it.
3. Right-click AdobeCreativeCloudCleanerTool.exe and choose Run as
Administrator.
Note: If the Run as Administrator command is not available, double-click
AdobeCreativeSuiteCleanerTool.exe.
On Macintosh,
1. Double-click to mount the AdobeCreativeCloudCleanerTool.dmg file. It will be
mounted in the name of "Adobe Creative Cloud Cleaner Tool".
2. Double click Adobe Creative Cloud Cleaner Tool and follow the prompts.
Note: Enter your administrator password when prompted.
4. Follow the on-screen prompt to complete the script. Once the Cleaner Tool completes
press Enter or Quit (Mac) to exit.
5. Restart your system.
6. Now you can proceed with your installation of the desired Creative Cloud Product /
Copyright 2010-2013. Adobe Systems Incorporated. All rights reserved.
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Creative Suite
To Uninstall Adobe Creative Cloud / Adobe Creative Suite Product on Windows
1. (On Windows XP) Click Start Control Panel Doubleclick Add or Remove Programs
Or (On Windows Vista/Windows 7) Click Start Control Panel Programs Programs and
Features
2. Select the Adobe Creative Cloud product and click Remove or Uninstall.
3. Follow the onscreen instructions to complete the uninstall process.
4. Restart your system and close all open applications.
To Uninstall Adobe Creative Cloud on Mac OS
1. Navigate to /Applications/Utilities/Adobe Installers.
2. Double-click the Adobe Creative Cloud products uninstaller.
3. Follow the onscreen instructions.
4. Restart your system and close all open applications.

Copyright 2010-2013. Adobe Systems Incorporated. All rights reserved.

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On Windows
Windows - Run the Adobe Creative Cloud Cleaner Tool
1.
2.
3.
4.

Download the Adobe Creative Cloud Cleaner Tool for Windows.

Unzip the AdobeCreativeCloudCleanerTool.zip.
Double-click the AdobeCreativeCloudCleanerTool to open it.
Right-click AdobeCreativeCloudCleanerTool.exe and choose Run as Administrator.
Note: If the Run as Administrator command is not available, double-click
AdobeCreativeCloudCleanerTool.exe.
5. Follow the prompts to complete the script:
Note: You can use either lowercase or uppercase letters in the script.
Choose your language by typing e for English or j for Japanese.
Review the Adobe End-User License Agreement and type y to Accept or n to
Decline. Declining exits the script.
Choose Creative Cloud, or the desired version of Creative Suite or Flash Player for which
you wish to run the cleanup.
Choose the product to remove by typing the number corresponding to the product name,
and then press Enter.
To confirm you wish to remove the product, type y and then press Enter; to return to the
installed products list, type n and then press Enter.
If you choose "Clean All" option, all the products and installer related files will be
removed, corresponding to the version of the Creative Suite chosen.
When the script completes, press Enter to exit.
6. Restart your system.

Important: After running the Adobe Creative Cloud Cleaner Tool, you may still see an entry for
the product in Add or Remove Programs Control Panel (Windows XP) or the Programs and
Features Control Panel (Windows Vista/Windows7). Double-click the entry and choose Yes to
delete it.

Copyright 2010-2013. Adobe Systems Incorporated. All rights reserved.

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On Mac
Macintosh - Run the Adobe Creative Cloud Cleaner Tool
1. Download the Adobe Creative Cloud Cleaner Tool for Macintosh.
2. Double-click to mount the AdobeCreativeCloudCleanerTool.dmg file. It will be mounted in
the name of "Adobe Creative Cloud Cleaner Tool".
3. Double click Adobe Creative Cloud Cleaner Tool and follow the prompts:
Note: Enter your administrator password when prompted.
Review the Adobe End-User License Agreement and click to Accept or Decline.
Declining will exit the Adobe Creative Cloud Cleaner tool.
On the top right corner there is a drop down menu to select version of Creative Suite. For
e.g. select CS5-CS5.5 in the drop down to list the installed Adobe Creative Suite 5 to
Adobe Creative suite CS5.5 products.
Select the entry of the product in the table and then click Cleanup to continue.
Note: In case you have selected the desired version of Creative Suite from the drop down
menu and the list is blank, Clean All button can be clicked (if enabled) to clean all the
products and installer related files for that particular version of Creative Suite.
4. Restart your system.

After youve Cleaned Up

Verification of Adobe Creative Cloud Cleaner Tool Execution
1. Navigate to one of the following folders:
Mac OS: User home directory (e.g. /Users/[Username]/)
Windows XP: C:\Documents and Settings\[Username]\
Windows Vista\Windows 7: C:\Users\[Username]\
2. Open the Adobe Creative Cloud Cleaner Tool.log file in a text editor such as WordPad
(Windows) or TextEdit (Mac OS).
3. If there are any failed records, contact Adobe Customer Support.

When to contact Adobe Customer Support

If you are still unable to successfully install your Creative Cloud application after following these
instructions and you own a registered copy of the software, then contact Adobe Customer Support for
additional help with installation.

Copyright 2010-2013. Adobe Systems Incorporated. All rights reserved.

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Silent Mode (Recommended for Enterprise users)

Running Adobe Creative Cloud Cleaner Tool in Silent mode will list all of the products that Tool can
remove. User have the option to remove a single product say Photoshop CS5 or CS5.5 or remove all the
CS5 and CS 5.5 Products installed on system by commenting out the products listed in xml file generated
through this tool.

Before you start

1. Back up all files stored in Adobe product directories. This may include custom plug-ins or
profiles you have installed.
2. Uninstall desired Adobe Creative Cloud product.
To Uninstall Adobe Creative Cloud on Windows
1. (On Windows XP) Click Start -> Control Panel -> Double-click Add or Remove Programs Or
(On Windows Vista/Windows 7) Click Start -> Control Panel -> Programs -> Programs and
Features
2. Select the Adobe Creative Cloud product and click Remove or Uninstall.
3. Follow the onscreen instructions to complete the uninstall process.
4. Restart your system and close all open applications.
To Uninstall Adobe Creative Cloud on Mac OS
1. Navigate to /Applications/Utilities/Adobe Installers.
2. Double-click the Adobe Creative Cloud products uninstaller.
3. Follow the onscreen instructions.
4. Restart your system and close all open applications.

How to configure the Cleanup XML file

Below snippet describe the body of the cleanup xml file:
<?xml version="1.0" encoding="UTF-8"?>
<Products>
<Properties>
<Property name="eulaAccepted">1</Property>
<!--<Property name="removeFlashPlayer">1</Property>-->
</Properties>
<CreativeCloud>
<!--<Product productName="Adobe Creative Cloud" version="2.0"/>-->
<!--<Product productName="Adobe SpeedGrade CC" version="7.0.0"/>->
</CreativeCloud>
<CS5>
<!--<Product productName="Adobe Contribute CS5.5" version="6.5"/>->
<!--<Product productName="Adobe Photoshop CS5" version="10.0"/>->
</CS5>
</Products>

Copyright 2010-2013. Adobe Systems Incorporated. All rights reserved.

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Note: All the Adobe Creative Suite products from version CS5 to CS5.5 will be listed under </CS5>
Properties Section:
eulaAccepted: Value 1 implies that EULA has been accepted. Setting it 0(EULA Decline) will
result in failure of Cleanup Tool
removeFlashPlayer[Windows only]: Value 1 for property removeFlashPlayer will remove the
Flash Player installed on the system.
Product Info Section:
This represents </CS5> sections in the above example. This separation allows users to clean
products from different releases.
Product:
Product tag contains two attributes - productName and version:
product Name: Specify the product name of the app that needs to be cleaned
version: Specify the product version of the app that needs to be cleaned

Windows - Run the Adobe Creative Cloud Cleaner Tool

Selective Cleanup
1. Download the Adobe Creative Cloud Cleaner Tool for Windows.
2. Unzip the AdobeCreativeCloudCleanerTool.zip.
3. Go to Start > Run and type cmd for Command prompt
4. Change the directory in Command Prompt to AdobeCreativeCloudCleanerTool folder (At the
extracted location specified in step #2).
5. Type the following command to create xml file:
6. AdobeCreativeCloudCleanerTool.exe --createCleanup = {Absolute path to folder to create
xml file}.
7. Note: Windows terminal will display the location where xml file is generated.
8. Choose the language for EULA display by entering e for English and j for Japanese
9. Review the Adobe End-User License Agreement and type y to Accept or n to Decline.
This XML file will contain list of products installed on the user machine. As an example:.
<?xml version="1.0" encoding="UTF-8"?>
<Products>
<Properties>
<Property name="eulaAccepted">1</Property>
<!--<Property name="removeFlashPlayer">1</Property>-->
</Properties>
<CreativeCloud>
<!--<Product productName="Adobe Creative Cloud"
version="2.0"/>-->
<!--<Product productName="Adobe SpeedGrade CC"
version="7.0.0"/>-->
</CreativeCloud>
<CS5>
<!--<Product productName="Adobe Contribute CS5.5"
version="6.5"/>-->

Copyright 2010-2013. Adobe Systems Incorporated. All rights reserved.

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<!--<Product productName="Adobe Photoshop CS5"

version="10.0"/>-->
</CS5>
</Products>
By default all the product entries will be commented in the XML file. Users have to uncomment the entry
for which they wish to run the Cleaner Tool.
For example if the user wishes to run the cleanup for Adobe Speedgrade CC and Adobe Contribute CS5.5
he will need to change the cleanup xml as follows
<?xml version="1.0" encoding="UTF-8"?>
<Products>
<Properties>
<Property name="eulaAccepted">1</Property>
<!--<Property name="removeFlashPlayer">1</Property>-->
</Properties>
<CreativeCloud>
<!--<Product productName="Adobe Creative Cloud"
version="2.0"/>-->
<Product productName="Adobe SpeedGrade CC"
version="7.0.0"/>
</CreativeCloud>
<CS5>
<Product productName="Adobe Contribute CS5.5"
version="6.5"/>
<!--<Product productName="Adobe Photoshop CS5"
version="10.0"/>-->
</CS5>
</Products>
Note: All the Adobe Creative Suite products from version CS5 to CS5.5 will be listed under </CS5>
1. In order to run the cleanup for the selected products, users have to run the cleaner tool with the
following arguments in elevated mode:
AdobeCreativeCloudCleanerTool.exe --cleanupXML={Absolute path to cleanup xml}
Note: Users can also use the sample xml file available with the Cleaner Tool Build.
Full Cleanup
1. Please execute steps #1 to #4 from Selective Cleanup section
2. Type the following command line to remove all CreativeCloud and CS6 products from users
machine:
AdobeCreativeCloudCleanerTool.exe removeAll= CREATIVECLOUDCS6PRODUCTS

Removing Flash Player with Full Cleanup

1. Please execute steps #1 to #4 from Selective Cleanup section

2. Type the following command line to remove Flash Player along with the other Creative Cloud
and CS6 products:

Copyright 2010-2013. Adobe Systems Incorporated. All rights reserved.

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AdobeCreativeCloudCleanerTool.exe --removeAll= CREATIVECLOUDCS6PRODUCTS --removeFP=1

Important: After running the Creative Cloud Cleaner Tool, you may still see an entry for the product in
Add or Remove Programs Control Panel (Windows XP) or the Programs and Features Control Panel
(Windows Vista/Windows7). Double-click the entry and choose Yes to delete it.

Macintosh - Run the Adobe Creative Cloud Cleaner Tool

Selective Cleanup
1. Download the Adobe Creative Cloud Cleaner Tool for Macintosh.
2. Double-click to mount the AdobeCreativeCloudCleanerTool.dmg file. [It will be mounted as
" Adobe Creative Cloud Cleaner Tool "]
3. Open Terminal window and type the following command to create xml file:
sudo <Path to Adobe Creative Cloud Cleaner Tool.app>/Contents/MacOS/Adobe
Creative Cloud Cleaner Tool --createCleanup={Absolute path to folder to create xml}

Notes: Above command can be executed in non sudo mode but terminal will not display the
location of xml file created as part of this step.
4. Enter Password for root user.
Notes: If command is executed in non sudo mode, enter admin username and password in the
authentication dialog.
5. Accept EULA
This XML file will contain list of products installed on the user machine. As an example:.
<?xml version="1.0" encoding="UTF-8"?>
<Products>
<Properties>
<Property name="eulaAccepted">1</Property>
</Properties>
<CreativeCloud>
<!--<Product productName="Adobe Creative Cloud"
version="2.0"/>-->
<!--<Product productName="Adobe SpeedGrade CC"
version="7.0.0"/>-->
</CreativeCloud>
<CS5>
<!--<Product productName="Adobe Contribute CS5.5"
version="6.5"/>-->
<!--<Product productName="Adobe Photoshop CS5"
version="10.0"/>-->
</CS5>
</Products>
By default all the product entries will be commented in the XML file. Users have to uncomment the entry
for which they wish to run the Cleaner Tool.

Copyright 2010-2013. Adobe Systems Incorporated. All rights reserved.

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10

For example if the user wishes to run the cleanup for Adobe SpeedGrade CC and Adobe Contribute CS5.5
he will need to change the cleanup xml as follows

<?xml version="1.0" encoding="UTF-8"?>

<Products>
<Properties>
<Property name="eulaAccepted">1</Property>
</Properties>
<CreativeCloud>
<!--<Product productName="Adobe Creative Cloud"
version="2.0"/>-->
<Product productName="Adobe SpeedGrade CC"
version="7.0.0"/>
</CreativeCloud>
<CS5>
<Product productName="Adobe Contribute CS5.5"
version="6.5"/>
<!--<Product productName="Adobe Photoshop CS5"
version="10.0"/>-->
</CS5>
</Products>
Note: All the Adobe Creative Suite products from version CS5 to CS5.5 will be listed under
</CS5>
6. In order to run the cleanup for the selected products, user has to run the cleaner tool with the
following arguments in elevated mode:
sudo <Path to Adobe Creative Cloud Cleaner Tool.app>/Contents/MacOS/Adobe
Creative Cloud Cleaner Tool --cleanupXML={Absolute path to cleanup. xml}.
Note: User can also use the sample xml file available with the Cleaner Tool Build.
Full Cleanup
1. Please execute steps #1 to #2 from Selective Cleanup section
2. Open Terminal window and type the following command line to remove all
CreativeCloud and CS6 products from users machine using following command:
sudo <Path to Adobe Creative Cloud Cleaner Tool.app>/Contents/MacOS/Adobe Creative Cloud
Cleaner Tool removeAll= CREATIVECLOUDCS6PRODUCTS

Verification of Adobe Creative Cloud Cleaner Tool Execution

1. Navigate to one of the following folders:
Mac OS: User home directory (e.g. /Users/[Username]/)
Windows XP: C:\Documents and Settings\[Username]\
Windows Vista\Windows 7: C:\Users\[Username]\
2. Open the Adobe Creative Cloud Cleaner Tool.log file in a text editor such as WordPad
(Windows) or TextEdit (Mac OS).

Copyright 2010-2013. Adobe Systems Incorporated. All rights reserved.

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11

3. If there are any failed records, contact Adobe Customer Support.

When to contact Adobe Customer Support

If you are still unable to successfully install your Creative Cloud application after
following these instructions and you own a registered copy of the software, then contact
Adobe Customer Support for additional help with installation.

Copyright 2010-2013. Adobe Systems Incorporated. All rights reserved.

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12

Third Party Legal Notices

Cleaner Utility may include software licensed under terms that require Adobe to display the following
notices:
505
Copyright (c) 1999 by Secret Labs AB
Copyright (c) 1999 by Fredrik Lundh
By obtaining, using, and/or copying this software and/or its associated documentation, you agree that you have
read, understood, and will comply with the following terms and conditions:
Permission to use, copy, modify, and distribute this software and its associated documentation for any purpose
and without fee is hereby granted, provided that the above copyright notice appears in all copies, and that both
that copyright notice and this permission notice appear in supporting documentation, and that the name of
Secret Labs AB or the author not be used in advertising or publicity pertaining to distribution of the software
without specific, written prior permission.
SECRET LABS AB AND THE AUTHOR DISCLAIMS ALL WARRANTIES WITH REGARD TO
THIS SOFTWARE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS. IN NO EVENT SHALL SECRET LABS AB OR THE AUTHOR BE LIABLE FOR
ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN
ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT
OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
__________________________________
2278 portions copyright 2001, Autonomous Zones Industries, Inc., all rights reserved and offered to the public
under the terms of the
Python 2.2 license.
Author: Zooko O'Whielacronx
http://zooko.com/
mailto:zooko@zooko.com
Copyright 2000, Mojam Media, Inc., all rights reserved.
Author: Skip Montanaro
Copyright 1999, Bioreason, Inc., all rights reserved.
Author: Andrew Dalke
Copyright 1995-1997, Automatrix, Inc., all rights reserved.
Author: Skip Montanaro
Copyright 1991-1995, Stichting Mathematisch Centrum, all rights reserved.
Permission to use, copy, modify, and distribute this Python software and its associated documentation for any
purpose without fee is hereby granted, provided that the above copyright notice appears in all copies, and that
both that copyright notice and this permission notice appear in supporting documentation, and that the name of
neither Automatrix, Bioreason or Mojam Media be used in advertising or publicity pertaining to distribution of
the software without specific, written prior permission.
__________________________________

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2279 Copyright 2001-2007 by Vinay Sajip. All Rights Reserved.

Permission to use, copy, modify, and distribute this software and its documentation for any purpose and
without fee is hereby granted, provided that the above copyright notice appear in all copies and that both that
copyright notice and this permission notice appear in supporting documentation, and that the name of Vinay
Sajip not be used in advertising or publicity pertaining to distribution of the software without specific, written
prior permission. VINAY SAJIP DISCLAIMS ALL WARRANTIES WITH REGARD TO THIS
SOFTWARE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS. IN
NO EVENT SHALL VINAY SAJIP BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL
DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR
PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS
ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS
SOFTWARE.
__________________________________
2283 CWI LICENSE AGREEMENT FOR PYTHON 0.9.0 THROUGH 1.2
-------------------------------------------------Copyright (c) 1991 - 1995, Stichting Mathematisch Centrum Amsterdam,
The Netherlands. All rights reserved.
Permission to use, copy, modify, and distribute this software and its
documentation for any purpose and without fee is hereby granted,
provided that the above copyright notice appear in all copies and that
both that copyright notice and this permission notice appear in
supporting documentation, and that the name of Stichting Mathematisch
Centrum or CWI not be used in advertising or publicity pertaining to
distribution of the software without specific, written prior
permission.
STICHTING MATHEMATISCH CENTRUM DISCLAIMS ALL WARRANTIES WITH REGARD TO
THIS SOFTWARE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS, IN NO EVENT SHALL STICHTING MATHEMATISCH CENTRUM BE LIABLE
FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN
ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT
OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

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14