Resume Him
Resume Him
Resume Him
1520CongressLakeRoadMogadore,Ohio44260|(330)7038082|annienef1@gmail.com
Objective
UtilizemycurrentandfutureknowledgeofHIMpracticestoachieveaccessibilityintotheexpanding
HIMfield.
Education
ASSOCIATES DEGREE | GRADUATION MAY 2017 | UNIVERSITY OF CINCINNATI
Major:HealthInformationSystemsTechnology
Relatedcoursework:HealthInformationSystems,HIPAAGuidelines,ICDandCPTMedicalCoding,
ElectronicHealthRecords,Pharmacology,MedicalTerminology,Ethics,QualityManagement,and
HealthcareReimbursement
HIGH SCHOOL DIPLOMA | KEYSTONE NATIONAL HIGH SCHOOL
3.7GPAwithHonors
Experience
ADMINISTRATIVE SPECIALIST- OPERATIONS | FIRSTMERIT BANK, N.A. | SEPTEMBER 2014JULY 2015
Providehighlevelofsupportforoperationsdepartment;Preparereports&spreadsheets,initiate
correspondence,fulfillinformationrequests,conductvariousaccountresearch,andoversee
departmentforstatisticalrecording
LEAD CLIENT CHAMPION III | FIRSTMERIT BANK, N.A. | OCTOBER 2013- SEPTEMBER 2014
Relationshipbuildingwithclientswhileprovidingutmostcustomerserviceandconfidentiality
Recommendnewserviceswhileensuringcurrentneedsaremet;Awarded100%clientscoresand
selectedasTop8employeetoparticipateinnewsystemtesting
RECOVERY ACCOUNTS MANAGER | STERLING JEWELERS | JULY 2012- OCTOBER 2013
Createpaymentarrangementsforpast-duecustomeraccountswhileprovidingunderstandingand
excellentserviceskills;abilitytonegotiatehardshipprogramsforcertaincircumstances
Confirmandupdatecustomerdemographicsandvariousaccountinformation
DevelopedTeamNewsletterandconductedinterviewsamongteammembers;selectedforFuture
Managersgroup
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