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    Findings N Conclusion

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    Azmi_aina
    Proton Company uses several research methods including observation, surveys, and case history data. Observation is used in the recruitment process to evaluate job applicants' skills through role plays and simulations. Surveys are also commonly used, such as the R1-R5 program to assess employee performance and surveys to measure customer, employee, and sales satisfaction. Case history data involves collecting an applicant's background and qualifications through resumes and evaluations from third parties during the hiring process. It is also used when firing employees to understand the reasons for poor performance by interviewing them. These methods help Proton select and evaluate employees effectively in accordance with Islamic principles of using evidence-based approaches.

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    Findings N Conclusion

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    Azmi_aina
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    Proton Company uses several research methods including observation, surveys, and case history data. Observation is used in the recruitment process to evaluate job applicants' skills through role plays and simulations. Surveys are also commonly used, such as the R1-R5 program to assess employee performance and surveys to measure customer, employee, and sales satisfaction. Case history data involves collecting an applicant's background and qualifications through resumes and evaluations from third parties during the hiring process. It is also used when firing employees to understand the reasons for poor performance by interviewing them. These methods help Proton select and evaluate employees effectively in accordance with Islamic principles of using evidence-based approaches.

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    Proton Company uses several research methods including observation, surveys, and case history data. Observation is used in the recruitment process to evaluate job applicants' skills through role plays and simulations. Surveys are also commonly used, such as the R1-R5 program to assess employee performance and surveys to measure customer, employee, and sales satisfaction. Case history data involves collecting an applicant's background and qualifications through resumes and evaluations from third parties during the hiring process. It is also used when firing employees to understand the reasons for poor performance by interviewing them. These methods help Proton select and evaluate employees effectively in accordance with Islamic principles of using evidence-based approaches.

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    218 views3 pages

    Findings N Conclusion

    Uploaded by

    Azmi_aina
    Proton Company uses several research methods including observation, surveys, and case history data. Observation is used in the recruitment process to evaluate job applicants' skills through role plays and simulations. Surveys are also commonly used, such as the R1-R5 program to assess employee performance and surveys to measure customer, employee, and sales satisfaction. Case history data involves collecting an applicant's background and qualifications through resumes and evaluations from third parties during the hiring process. It is also used when firing employees to understand the reasons for poor performance by interviewing them. These methods help Proton select and evaluate employees effectively in accordance with Islamic principles of using evidence-based approaches.

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    Observation

    The observation method has been used by interview for observing job applicant
    performance in terms of recruitment, certain job or position have some requirement. For
    example, when it comes to technical job or position, the job applicants have to perform some
    role-play like how to repair engines, how to switch on and switch off engines and other enginerelated actions. Besides that, observation has also been used in evaluating job satisfaction of
    workers in organization such as the environment. For example, inadequate and incomplete
    facilities like toilets and musolla may influence the level of job satisfaction of employees.
    According to Islamic perspective, observation method has been applied during prophet
    time. Prophet Muhammad (pbuh) learned how to be a shepherd by observing his uncle, Abu
    Talib. Prophet Muhammad (pbuh) followed Abu Talib with the purpose to learn about trading
    activities and also to understand about Arab culture (Rakhmat, 1995).
    Most of the researchers have mentioned about the theory about observational method.
    Ehigie and Ehigie (2005) stated that observation is very useful in producing direct and immediate
    data. In other words, it is not made by interpretation, artificial experimental conditions, memory
    or other factors (Lewis-Beck, Bryman, & Tim, 2004). Meanwhile, in organizational settings,
    Cohen, Swerdlik and Sturman (2013) also mentioned that observation would be helpful in
    selecting and assigning for organization and it can be used to recognize employees that represent
    the required capability in accomplish certain task. As Proton Company has practiced this method
    for a long time, observation method is very useful in hiring the best employees and ensuring the
    job satisfaction of the employees. This is very important because concerning about employees
    satisfaction in a long-term is one of the keys to the success of an organization and may also
    reducing disruptive tendencies like frequent turnover.
    Survey
    Proton Company mostly use survey as a research method. To elaborate, in
    caring process, R1 until R5 is one of Protons program to assess the
    performance of their employees. Furthermore, R1 shows the warning that the
    employee must be given a special course, R2 means that the employee
    needs training, R3 is the stage where the employee must make sure his or
    her performance must be improved, R4, where the employee have to be
    trained to achieve the next level, that is R5. In addition, R5 is a faster
    program to reach the higher position in the company.
    Besides, Performance Measurement System (PMS) and Key Performance
    Index (KPI) are used annually in this company. In PMS, the system is based
    on the promises and checked by the supervisor. Whereas, KPI is a target that
    leads the employees to a better performance.
    Job satisfaction of both employees and customers is measured through four
    types of survey, Sales Satisfaction Index (SSI), Initial Quality Survey (IQS),
    Customer Satisfaction Index (CSI), Employee Satisfaction Index (ESI). To
    elaborate, SSI is used to compare proton with other car products. IQS is to
    investigate the demands and needs of customers. Customer satisfaction is

    also examined through the accessibility of car service, as mentioned by Ir


    Amir Hisyam. Finally, he stated that facilities are highly considered for the
    satisfactions of employees.
    In line with Islamic perspective, survey method generally had been useful for establishing
    an Islamic ruling when a clear dalil (religious evidence) is absent, from the Quran and Hadith on
    an Ibadah issues (Alias, 2005). For instance, Imam Shafii collected data of Muslim women
    sample during his time. Bryman (2004), stated that survey is important to collect information in
    an organized manner regarding a population. This method also useful to do research particularly
    in government, private organizations and agencies.
    Case history data
    Case history data is a record of a persons background or medical history
    kept by a doctor or social worker (Barnes et, al., 1994). This research method
    was practiced in the recruitment process in Proton. For the first example, an
    applicant must submit resume. Second, Proton used the concept of head
    hunter in which the professional people attempted to find out a person who
    has a lot of experiences to allow them to join Proton Company to fix with the
    required position by referring their qualifications especially when they need
    the high position.
    Moreover, there are two ways used by Proton to know whether the applicant
    qualified with the position or not. By using this case history method, firstly,
    the applicant must submit the whole paper qualification to Proton Company.
    Basically, this is an individual process which suit for the applicant who
    applies the normal position. Secondly, Proton practiced the third party
    evaluation to ensure the qualification of the applicant. For example, the head
    hunter asks the third party about an applicants attitude for fixing especially
    the high position.
    Proton also has been applied the case history data in firing process in order
    to deal with the employees who have low performance. They try to find out
    the reasons why it happened by inviting the psychologists to come in to
    conduct the interview process with their problematic employees. Other than
    that, the mismatching the task with the qualification of the employees also
    can lead to low performance of empooyees.
    In Islamic perspective, the case history data was applied in the time of
    Prophet about the rulings on zihar (Alias, 2005), there was a story of a
    husband and wife. According to Othman (2008), one day Aus Bin Samit said
    to his wife, Khaulah Binti Thalabah; You are like my mothers back to me,
    and Aus went out and come back to be with his wife. However, Khaulah
    refused him to have his way with her. As a result, Allah sent down Surah
    Mujadilah verses 1-5 regarding the zihar due to this event. In conclusion, the
    case history is used to make the best decision in the future by guiding from
    the past history. As an organization, Proton Company has a responsible to

    recruit people for joining them based on the qualification and the background
    of applicants because it will lead to the development of their company.

    Cohen, R. J., Swerdlik, M. E., & Sturman, E. D. (2013). Psychological Testing and Assessment:
    An Introduction to Test and Measurement. NY: McGraw-Hills Companies, Inc.
    Ehigie, B.O., & Ehigie, R.I. (2005). Applying qualitative methods in organizations: a note for
    industrial/organizational psychologists. The Qualitative Report, 10 (3), 621-638.
    Lewis-Beck, M. S., Bryman, A., & Liao, T. F. (2004). The SAGE Encyclopedia of Social
    Science Research Methods. doi: http://dx.doi.org/10.4135/9781412950589
    Rakhmat, J. (1995). Membuka Tirai Kegaiban : Renungan-renungan Sufistik. Indonesia: Mizan.

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