SATA SSD Firmware Update Tool Guidelines 322570

Intel® SATA Solid State Drive
Firmware Update Tool

Guidelines
Version 3
Order Number: 322570-003US

November 2009
Firmware Update Tool Guidelines
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Copyright © 2009, Intel Corporation. All Rights Reserved.

Firmware Update Tool Guidelines November 2009
2 Order Number: 322570-003US
Contents
1.0 Overview .............................................................................................................. 5
1.1 Purpose..................................................................................................... 5
1.2 System Requirements ................................................................................. 5
2.0 Known Issues....................................................................................................... 6

2.1 RAID Platforms........................................................................................... 6
2.2 Nvidia* Chipsets ......................................................................................... 6
2.3 Micro-Star International Company* (MSI) K9A2 Motherboard ............................ 6
3.0 Microsoft Windows*/Linux* Instructions ............................................................ 7

3.1 Perform the Setup ...................................................................................... 7
3.2 Download the Firmware Update Tool to CD-R .................................................. 8
3.3 Run the Firmware Update Tool.....................................................................10
3.4 Verify New Firmware Update .......................................................................13
4.0 Apple Macintosh* Instructions ........................................................................... 14

4.1 Perform the Setup .....................................................................................14
4.2 Download the Firmware Update Tool to CD-R .................................................14
4.3 Start the Firmware Update Process...............................................................18
5.0 Additional Information – How to Burn the ISO Image Using Microsoft Windows*
or Linux* OS....................................................................................................... 19
6.0 Reference Documents ........................................................................................ 21
7.0 Glossary ............................................................................................................. 21
8.0 Revision History ................................................................................................. 21
*Other names and brands may be claimed as the property of others.

November 2009 Firmware Update Tool Guidelines
Order Number: 322570-003US 3

1.0 Overview
1.1 Purpose
This document describes how to update the firmware on the following solid state
drives (SSDs):
Intel® X18-M and X25-M SATA SSDs – all capacities (34nm, silver case)
Intel® X18-M and X25-M SATA SSDs – all capacities (50nm, black case)
Intel® X25-E SATA SSDs – all capacities (50nm, black case)
For Microsoft Windows* and Linux* operating systems, please follow the firmware
update instructions in Section 3. For Apple Mac OS* systems, please refer to Section
4.
The firmware update process involves four simple steps:
1. Perform the setup

Prior to updating the SSD firmware, perform such activities as backing up your
data and closing all other applications.
2. Download the Firmware Update Tool to a CD-R

The tool is a self-contained firmware update package formatted as an ISO image
on a CD-R.
3. Run the Firmware Update Tool

When installed into a host system, the CD-R boots its own DOS environment and
runs the necessary firmware update software to modify your Intel SSD.
4. Verify the update

Rescan your Intel SSDs to display the firmware information for each drive—the
data should match the firmware number identified in the Release Notes
document.
1.2 System Requirements

To use the Firmware Update Tool, you will need the following items:
Intel SATA SSD
Host system with a Read/Writable (R/W) CD-ROM Drive
ISO image burning software usually provided with R/W CD-ROM Drive
Blank CD-R
A charged battery, if the update occurs on a mobile system

2.0 Known Issues
2.1 RAID Platforms

The Firmware Update Tool does not support updating SSDs in systems using RAID.
For RAID systems only, use the following instructions:
1. Back up your data before performing the following steps
2. Perform setup as described in Section 3.1
3. Burn the ISO image to a CD-R

Note: The RAID must be disabled by using BIOS in order to update the drives. Do not
use the Intel Matrix Storage Manager or any other software based RAID manager
to disable the RAID option.
4. Using BIOS, turn off RAID by enabling “Legacy” or “Compatibility” mode, save
and reboot
5. Run the Firmware Update Tool
6. Verify firmware update
7. Using BIOS, re-enable RAID for both drives, save and reboot
2.2 Nvidia* Chipsets

Some Nvidia* chipset-based systems, including Apple Macintosh* computers using
Nvidia chipsets, do not recognize an Intel X25-M SATA SSD (50nm, black case) with
8610 firmware. To update this SSD, use the following instructions:
1. Remove the Intel X25-M SATA SSD from the system.
2. Complete the firmware update on a non-Nvidia system.
3. After a successful firmware update, reinstall the Intel X25-M SATA SSD in the
Nvidia-based system.
4. Reboot the Nvidia-based system.
2.3 Micro-Star International Company* (MSI) K9A2

Motherboard
If your system uses the MSI K9A2 motherboard, the Firmware Update Tool cannot
detect SSDs on ports 3, 4, 5 and 6. Only ports 1 and 2 are visible. Please place your
SSD on port 1 or 2 before running the Firmware Update Tool.

3.0 Microsoft Windows*/Linux* Instructions
3.1 Perform the Setup

Complete the following steps before starting the firmware update process on the PC
containing the SSD.
1. Back Up the SSD

Perform a complete system backup on your Intel SSD to ensure that no data is
lost during the firmware update process. Intel is not responsible for any data
loss that might occur during or after a firmware update to a SSD.
Following a successful firmware update, data restoration should not be required.
2. Plug In the Power

For mobile PCs, ensure the computer’s battery is fully charged. For desktop PCs,
ensure your system is plugged into AC power during the update process. Do not
remove power at any time during the firmware update process as this could
produce incomplete results and may render your Intel SSD unusable.
3. Turn Off the Drive Password Protection

Some systems provide the ability to password protect their drives. If your
system has password protection enabled, the Intel SSD may reject any requests
from the host to update the firmware. You may need to turn off the drive
password protection prior to beginning the firmware update process.
Although it varies from system to system, you can usually find the Drive
Password Protection feature located in the BIOS. Please consult your system’s
documentation for the BIOS settings and passwords.
If you are still unsure or need help disabling the drive password protection
feature, please contact Intel Customer Support at the following website:
http://www.intel.com/go/ssdsupport
4. Check the Boot Order

As a default, most systems will boot from the R/W CD-ROM drive before the
system drive. To determine the boot order for your system, reboot and enter
BIOS Setup. Depending on the BIOS vendor, look for a parameter named Boot
Device Priority or Boot Load Order. Now ensure that the system boots the
CD-ROM drive before the drive that contains the OS.
For more information on how to set the CD-ROM drive boot order, please consult
the system documentation for your PC.
If you still need additional assistance checking the boot order, please contact Intel
Customer Support at the following website: http://www.intel.com/go/ssdsupport
5. Close All Other Applications

Before beginning the firmware download process, close all other applications
except for your Internet browser.

3.2 Download the Firmware Update Tool to CD-R

1. Go to the Intel download website located at http://www.intel.com/go/ssdfirmware.
2. Review the Read Me.txt file to better understand the firmware update process.
The Read Me file contains high level instructions for using the Firmware Update
Tool.
3. Review the Release Notes document for a quick summary of the firmware
changes for each product.
4. Click Download to display the terms of the license agreement. (The Read
Me.txt file also includes the license agreement information.) After reading the
agreement, click ACCEPT (at the bottom of the page) to display the web page
with the download firmware link.
5. Click Intel SATA SSD Firmware Update Tool and the browser will prompt you
to select Open, Save or Cancel. See Figure 1 to view a sample screen.
Figure 1. Download the ISO Image
xxxxxxx.iso
NOTE: Your screen will display the name of the current firmware update image file (xxxxxxxx.iso).
6. Click Open to download the file.

7. Your Read/Write CD-ROM drive software will guide you through the process of
burning an ISO image. For more information, see Section 5.0 Additional
Information - How to Burn the ISO Image Using Microsoft Windows* or Linux*
OS.
Notes: Similar to an archive file and analogous to a disk image, an ISO image is
specifically used for optical disks like CD-Rs in a format specified by the
International Organization for Standardization (ISO).
You cannot just copy an ISO image to a blank CD-R. It will just appear as a
data file and not work correctly. The ISO image contains all the files for the
Firmware Update Tool; it must be decoded with software and installed onto a
CD-R.
8. If your R/W CD-ROM software does not recognize ISO images, you may see a
screen similar to Figure 2.
Click Save to download the ISO image to your drive.
Locate a software package on the internet that burns ISO images. Install the
application.
Double click the ISO image on your drive to decode the image and burn the
Firmware Update Tool onto the CD-R.
Figure 2. R/W CD-ROM Software Does Not Recognize ISO Images
xxxxxxx.iso
NOTE: Your screen will display the name of the current firmware update image file (xxxxxxxx.iso).

3.3 Run the Firmware Update Tool

After creating the ISO image CD-R, turning off Drive Password Protection,
designating the CD-ROM drive to boot first or prior to the OS drive, fully charging
the battery (for mobile) and plugging the power cable into the wall, you are ready to
begin your firmware update.
Note: If at any time during the firmware update process the program fails or your system
displays a blank screen, please power down and reboot your computer. Now try running
the firmware update process again. If the second attempt fails, please contact Intel
Customer Support at the following website: http://www.intel.com/go/ssdsupport
1. Insert the CD-R containing the ISO image into the R/W CD-ROM drive.
2. Click Shutdown on the menu bar to safely close down and power off the
system.
3. Count to 10 (seconds) once the system is completely “Off”.
4. Press the “On” button to boot the system from the CD-ROM drive and
automatically load FreeDOS* and start the Firmware Update Tool.
5. Let the program run until it displays the DOS screen shown in Figure 3.
Figure 3. Initial Start Screen
Intel Corporation ® Firmware Update Tool Version X.X
Copyright © 2009 Intel Corporation
Have you read the license agreement on the web page or README.TXT file included
on this CD (y/n)?: _
6. Enter “y” and press Enter to indicate you have read the license agreement.
7. Enter “y” and press Enter again to “….accept these terms of use (y/n)?:”.
8. The tool scans your system for Intel SSDs and displays a screen similar to the
one shown in Figure 4. If your system contains more than one Intel SSD, the
tool will display the first one it encounters.
Note: If the tool does not find an Intel SSD, the program will display the following error
message:
Intel SSD is not attached or is disabled.
If you know an Intel SSD is installed and correctly connected to your system,
please contact Intel Customer Support for further assistance at the following
website: http://www.intel.com/go/ssdsupport.

Figure 4. Scanning for Intel SATA SSDs
Scanning system for Intel SSDs……
Model : INTEL SSDSA2MH080G15E
Serial Number : CVEM83040077080DGN
Firmware : 045C8610
Do you want to update this drive (y/n)?: _
NOTE: This figure shows an example of the screen displayed during a firmware update.
9. Enter “y” and press Enter. The tool will display a warning screen as shown in
Figure 5.
Figure 5. Warning Screen
WARNING: THIS PROCESS WILL UPDATE THE FIRMWARE ON YOUR INTEL SSD. THERE
IS A RISK THAT THE FIRMWARE UPDATE PROCESS COULD MAKE YOUR SOLID-STATE
DRIVE INOPERABLE. AS INTEL PROVIDES NO WARRANTY FOR THE DATA ON YOUR
DRIVE, YOU ARE ADVISED TO BACKUP YOUR DATA BEFORE UPDATING THE DRIVE
FIRMWARE WITH THIS UTILITY.
Do you wish to proceed with the firmware update (y/n)?: __
10. It is critical that you do not remove power or reboot your system during
this phase of the update. Doing so will produce unpredictable results and may
render your SSD inoperable.
Enter a “y” and press Enter to proceed with the update. It can take from 30
seconds up to two minutes to update the firmware on your SSD.

11. Once the update is complete, the tool will display the screen shown in Figure 6.
Write down the firmware number for the updated SSD—you will use this
information during Step 6, Section 3.4. In the example below, you would record
“045C8820”.
Figure 6. Firmware Update Successful
Replacing firmware version: 045C8610
Updating Firmware…
Verifying Firmware Update…
--------------------------------
Firmware Update Successful: 045C8820
Scanning for additional drives…

Scanning ……… Completed
No other Intel SSD firmware candidates found
Please remove your CD, power down your system, wait 10 seconds and restart your
system
A:\
Upon completing the firmware update, the tool then scans your system for any
other SSDs. If the scan locates additional Intel SSDs, the tool will list the next
Intel SSD requiring an update and prompt you to update it as well. Repeat
Steps 9 though 11 to update the firmware on each Intel SSD found in your
system. Remember to record the firmware number for each SSD updated.

3.4 Verify New Firmware Update

You can use this optional and standalone process to verify that each Intel SSD
contains the new firmware.
1. Check that the CD with the ISO image is still in the CD-ROM.
2. Shut down and power off your system.
3. Count to 10 (seconds) and reboot the system. This action will also reload the
Firmware Update Tool.
4. Enter “y” and press Enter to indicate you have read the license agreement.
5. Enter “y” and press Enter again to “…accept these terms of use (y/n)?:” to
reactivate the scanning process. The Firmware field should display the current
firmware listed in the Release Notes for your drive.
Figure 7. Scanning for Additional Intel SATA SSDs
Scanning system for Intel SSDs……
Model : INTEL SSDSA2MH080G15E
Serial Number : CVEM83040077080DGN
Firmware : 045C8820
Firmware already updated on this drive
Scanning for additional drives…
6. The tool displays the firmware for each SSD. Verify that the firmware number is
correct for each SSD. (Refer to the number(s) provided during Step 11 in
Section 3.3.)
7. The firmware update process is now complete.
8. If applicable, see Step 7 under Section 2.1 RAID Platforms to restore RAID (if
you previously changed the mode to “Legacy” or “Compatibility”) on your
system.
9. Reboot your system. Your system should now boot from the SSD and your
native OS should load.

4.0 Apple Macintosh* Instructions
4.1 Perform the Setup

Complete the following steps before starting the firmware update process on the PC
containing the SSD.
1. Back Up the SSD

Perform a complete system backup on your Intel SSD to ensure that no data is
lost during the firmware update process. Intel is not responsible for any data
loss that might occur during or after a firmware update to an SSD.
Following a successful firmware update, data restoration should not be required.
2. Plug In the Power

For mobile PCs, ensure the computer’s battery is fully charged. For desktop PCs,
ensure your system is plugged in to AC power during the update process. Do not
remove power at any time during the firmware update process as this could
produce incomplete results and may render your Intel SSD unusable.
3. Close All Other Applications

Before beginning the firmware download process, close all other applications
except for your Internet browser.
4.2 Download the Firmware Update Tool to CD-R

1. Go to the Intel download website located at http://www.intel.com/go/ssdfirmware.
2. Review the Read Me.txt file to better understand the firmware update process.
The Read Me file contains high level instructions for using the Firmware Update
Tool.
3. Review the Release Notes document for a quick summary of the firmware
changes for each product.
4. Click Download to display the terms of the license agreement. (The Read
Me.txt file also includes the license agreement information.) After reading the
agreement, click ACCEPT (at the bottom of the page) to display the web page
with the download firmware link.
5. Click Intel® SATA SSD Firmware Update Tool and the browser will prompt
you to select Open, Save or Cancel (see Figure 8).

Figure 8. Download the ISO Image
xxxxxxx.iso
NOTES:
1. The Mozilla Firefox* product was used only as an example to create this screen shot and does not imply
any endorsement or warranty by Intel.
2. Your screen will display the current name of the firmware update image file (xxxxxxxx.iso).
6. Click Save File to download and save the ISO image.
7. Right click the ISO image and open Disk Utility. See Figure 9.
Note: You cannot save the ISO file to your hard drive and copy it to a blank CD-ROM. It
will just appear as a file and not work correctly. The ISO image contains all the
files for the Firmware Update Tool; it must be decoded with software and installed
onto a CD-ROM.

Figure 9. Selecting Disk Utility
xxxxxxx.iso
“xxxxxxx.iso”
“xxxxxxx.iso”
“xxxxxxx.iso”
NOTES:
1. These Apple* products were used only as examples to create this screen shot and do not imply any
endorsement or warranty by Intel.

8. With the Disk Utility open, click on the ISO image you downloaded.
9. Click on the Burn button in the toolbar.
Figure 10. Using Disk Utility to Burn ISO Image
xxxxxxx.iso
xxxxxxx.iso
xxxxxxx.iso
/Users/iehowes/Desktop/xxxxxxxx.iso
NOTES:
1. The Apple* and Matsushita* products were used only as examples to create this screen shot and do not
imply any endorsement or warranty by Intel.
You will be prompted to
1. Install a blank CD-ROM.
2. Click on the Burn button. The application will display a status screen that is
similar to Figure 11.

Figure 11. Image Burning Process – Apple Mac OS*
xxxxxxx.iso
xxxxxxx.is
xxxxxxx.iso
/Users/iehowes/Desktop/xxxxxxxx.iso
NOTES:
1. The Apple* and Matsushita* products were used only as examples to create this screen shot and do not
imply any endorsement or warranty by Intel.
The process of burning a CD-ROM will take approximately five minutes.
4.3 Start the Firmware Update Process

After creating the ISO image CD, fully charging the battery (for mobile) and
plugging the power cable into the wall, you are ready to begin your firmware
update.
Please go to Section 3.3 Run the Firmware Update Tool and follow the steps to
update the firmware. You can use Section 3.4 Verify New Firmware Update to
confirm that your Intel SSDs contain the new firmware—this is an optional and
standalone step.
Note: Hold the “c” key down to force your system to boot from the CD-ROM drive.

5.0 Additional Information – How to Burn the ISO

Image Using Microsoft Windows* or Linux* OS
Similar to an archive file and analogous to a disk image, an ISO image is specifically
used for optical disks like CD-Rs in a format specified by the International
Organization for Standardization (ISO). The Firmware Update Tool image contains
all the files needed to boot the CD-R and to run the firmware update process.
Once the download process begins, you may see a screen similar to the one shown
in Figure 12.
Figure 12. Burning an ISO Image
\xxxxxxx.iso
NOTES:
1. The ImgBurn* and ATAPI DVD* products were used only as examples to create this screen shot and do
not imply any endorsement or warranty by Intel.

You will be prompted to
1. Install a blank CD-ROM.
2. Click on the Burn button. The application will display a status screen that is
similar to Figure 13.
Figure 13. Image Burning Process
C:\xxxxxxx.iso
NOTES:
1. The ImgBurn* and ATAPI DVD* products were used only as examples to create this screen shot and do
not imply any endorsement or warranty by Intel.
The process of burning a CD-ROM will take approximately five minutes.

6.0 Reference Documents

Table 1. Reference Documents
Document Document No./Location
Intel® X25-E SATA Solid State Drive Product Manual 319984-005US
Intel® X18-M/X25-M SATA Solid State Drive Product Manual 318765-008US
Intel® X18-M/X25-M SATA Solid State Drive – 34nm Product Line Product Manual 322296-002US
7.0 Glossary
Table 2. Terms and Acronyms
Term Description
AHCI Advanced Host Controller Interface
ATA Advanced Technology Attachment
ISO International Organization for Standardization
ISO image An archive file or disk image of an optical disc that uses the ISO format. Typically, the file has an
.ISO extension; however, Apple Mac OS* ISO images often use a .CDR extension.
OS Operating System
RAID Redundant Array of Inexpensive Disks, also known as Redundant Array of Independent Disks
SATA Serial ATA
SSD Solid State Drive
8.0 Revision History

Date Revision Description
Modified graphics version information.

Modified instructions in Section 3.3 Run the Firmware Update Tool.
November 2009 003
Modified instructions in Section 3.4 Verify New Firmware Update.
Modified instructions in Section 4.3 Start the Firmware Update Process.
Deleted the Apple Safari* content from Section 2.0 Known Issues. The Intel
October 2009 002 SATA SSD Firmware Update Tool now works with this website.
Modified various graphics to reflect the new 1.3 firmware release.
August 2009 001 Initial release.


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Intel® SATA Solid State Drive

Firmware Update Tool

Order Number: 322570-003US

Intel® SATA Solid State Drive

2.0 Known Issues....................................................................................................... 6

3.0 Microsoft Windows*/Linux* Instructions ............................................................ 7

4.0 Apple Macintosh* Instructions ........................................................................... 14

6.0 Reference Documents ........................................................................................ 21

7.0 Glossary ............................................................................................................. 21

8.0 Revision History ................................................................................................. 21

*Other names and brands may be claimed as the property of others.

Intel® SATA Solid State Drive

Intel® SATA Solid State Drive

The firmware update process involves four simple steps:

1. Perform the setup

2. Download the Firmware Update Tool to a CD-R

3. Run the Firmware Update Tool

4. Verify the update

1.2 System Requirements

 Intel SATA SSD

 Host system with a Read/Writable (R/W) CD-ROM Drive

 A charged battery, if the update occurs on a mobile system

*Other names and brands may be claimed as the property of others.

Intel® SATA Solid State Drive

2.0 Known Issues

2.1 RAID Platforms

1. Back up your data before performing the following steps

2. Perform setup as described in Section 3.1

3. Burn the ISO image to a CD-R

5. Run the Firmware Update Tool

6. Verify firmware update

2.2 Nvidia* Chipsets

1. Remove the Intel X25-M SATA SSD from the system.

2. Complete the firmware update on a non-Nvidia system.

4. Reboot the Nvidia-based system.

2.3 Micro-Star International Company* (MSI) K9A2

*Other names and brands may be claimed as the property of others.

Intel® SATA Solid State Drive

3.0 Microsoft Windows*/Linux* Instructions

3.1 Perform the Setup

1. Back Up the SSD

2. Plug In the Power

3. Turn Off the Drive Password Protection

4. Check the Boot Order

5. Close All Other Applications

*Other names and brands may be claimed as the property of others.

Intel® SATA Solid State Drive

3.2 Download the Firmware Update Tool to CD-R

Figure 1. Download the ISO Image

6. Click Open to download the file.

Intel® SATA Solid State Drive

 Click Save to download the ISO image to your drive.

Figure 2. R/W CD-ROM Software Does Not Recognize ISO Images

*Other names and brands may be claimed as the property of others.

3.3 Run the Firmware Update Tool

3. Count to 10 (seconds) once the system is completely “Off”.

Figure 3. Initial Start Screen

Intel Corporation ® Firmware Update Tool Version X.X

Copyright © 2009 Intel Corporation

*Other names and brands may be claimed as the property of others.

3.0 Microsoft Windows/Linux Instructions ............................................................ 7

Intel SATA SSD

Host system with a Read/Writable (R/W) CD-ROM Drive

A charged battery, if the update occurs on a mobile system

3.0 Microsoft Windows/Linux Instructions

Click Save to download the ISO image to your drive.