Quality, Reliability & Maintenance Warwick Manufacturing Group

Quality, Reliability & Maintenance Warwick Manufacturing Group
SixSigma
QFD
Lean
Kano
Benchmarking
EFQM Excellence
ISO 9000 Quality Model
SPC
Circle

William Edwards Deming
• The father of the third Industrial

revolution
•Considered one of the co-founders of

the TQM philosophy
•In 1947, Deming was involved in early

planning for the 1951 Japanese Census
and asked to assist the Census by US
Army
•He is regarded as having had more

impact upon Japanese manufacturing
and business than any other individual
not of Japanese heritage.

Joseph M. Juran
•Books on Quality Planning,

Quality control and Quality
Improvement.
• “Juran`s Triology”.
•Human dimension to quality

management.
• Education and training of

managers.
• Human relations problems were

the ones to isolate

PHILIP B. CROSBY
[ June 18, 1926 – August 18, 2001]
QUALITY GURU
“meet requirements on time,
first time, and every time”
• Born in June 18th, 1926 in Wheeling, West Virginia. A graduate from
Western Reserve University.
• He began his career in 1952, as a quality professional.
• Vice President for ITT (International Telephone Telegraph).
•In 1979, founder of PCA, Inc. (Philip Crosby Associates) – To help organization
and corporations avoid problems rather than to fix them through quality
processes.
• In 1991, retired from PCA and continued by training executives at Career IV.
• Also known as “ The Evangelist”
• Creator of the concept of ‘Zero Defects’ - Quality Management.
• 14 Steps for quality improvement.
• Suggested five characteristics of a success of Total Quality organization.
1. Quality is defined as conformance to requirements, not as
‘goodness’.
2. The system for causing quality is prevention, not appraisal.
3. The performance standard must be ZERO DEFECTS, not that’s

close enough.
4. The measurement of quality is the Price of Non-Conformance, not

indices.

1. Management Commitment 14. Do it all over again
2. Quality improvement teams 13. Quality councils
3. Measurement
12. Recognition
4. Cost of quality
11. Obstacles
5. Quality Awareness 9. Zero defects day
6. Corrective action 10. Improvement goals
7. Monitor progress 8. Train Supervisor

As a Quality Guru:
TAGUCHI

Taguchi came up with a new idea which pushes quality control back to the design
process. Up to that time, quality control is considered in manufacturing process.
Consequently, he developed a strategy for quality engineering that can be used in
both cases.
In this manner, product can easily be changed or modified according to the lack of
quality or customer satisfaction.
Taguchi’s methodology (which is divided into three phases: System design,

Parameter design, Tolerance design) allow the designer through experiments to
determine which factors most affect product performance and which factors are
unimportant.

Loss function has implication to quality costs.
Traditionally, if a product characteristic falls outside specification limits, it
will increase the cost of poor quality. However, if that characteristic is closer to
specifications and not to intended target, the quality of that product is poorer,
even if it stills satisfy the requirements. This may lead to lower customer
satisfaction.
Taguchi proposed that as conformance values moves away from the
target, loss increases as a quadratic function. This means that smaller
differences from the target result in smaller costs.
Dr. Kaoru Ishikawa
• Ishikawa introduced the
concept of Quality Circle in 1962
in conjunction with JUSE
• The innovator of Ishikawa or

Cause and Effect diagram, well
known in North America and use
in analysis of industrial process
•He promoted the Annual

Quality Control Conference for
Top management in 1963
•Chairman of FQC journal

editorial board
1915 - 1989
TQM Six sigma ISO 9000 EFQM
Continual improvement (Kaizen)
Improve the process
Team Team and People
-
involvement ownership Development
Supplier Partnership
- -
relationship development
Customer Customer
focus value Customer focus Customer focus
creation

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