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    Analysis Consumer Satisfaction Level For Airtel vs. Vodafone

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    mahendrakaya
    This document contains a survey to analyze consumer satisfaction levels between Airtel and Vodafone mobile service providers. The 25 questions ask about the respondent's demographic information, mobile service usage, expenditures, perceptions of network coverage, call and SMS pricing, additional costs, customer service experiences, satisfaction levels, and likelihood of remaining or referring customers.

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    Analysis Consumer Satisfaction Level For Airtel vs. Vodafone

    Uploaded by

    mahendrakaya
    26 views3 pages
    This document contains a survey to analyze consumer satisfaction levels between Airtel and Vodafone mobile service providers. The 25 questions ask about the respondent's demographic information, mobile service usage, expenditures, perceptions of network coverage, call and SMS pricing, additional costs, customer service experiences, satisfaction levels, and likelihood of remaining or referring customers.

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    airtel

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    This document contains a survey to analyze consumer satisfaction levels between Airtel and Vodafone mobile service providers. The 25 questions ask about the respondent's demographic information, mobile service usage, expenditures, perceptions of network coverage, call and SMS pricing, additional costs, customer service experiences, satisfaction levels, and likelihood of remaining or referring customers.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    26 views3 pages

    Analysis Consumer Satisfaction Level For Airtel vs. Vodafone

    Uploaded by

    mahendrakaya
    This document contains a survey to analyze consumer satisfaction levels between Airtel and Vodafone mobile service providers. The 25 questions ask about the respondent's demographic information, mobile service usage, expenditures, perceptions of network coverage, call and SMS pricing, additional costs, customer service experiences, satisfaction levels, and likelihood of remaining or referring customers.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
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    Analysis Consumer Satisfaction Level For Airtel Vs.

    Vodafone

    Respondent :

    1) Your name

    2) Your age?

    3) Your gender

    4) Your occupation

    5) Which mobile services do you use?

    6) Which type of services do you use?

    7) For how long have you been using these services?

    8) What is your monthly expenditure in terms of your mobile useage?

    9) How do you rate your services provider in terms of connectivity and area of network
    coverage?

    10) What do you feel about the call tariff linked with the connection you are currently
    using?
    11) How appropriate are the STD and ISD rates related with your plan being used right
    now?

    12) How appropriate are the SMS rates related with the plan you are using currently?

    13) Does your Service Provider have any hidden costs incorporated in the plan you are
    using?

    Answer the following questions based on your experience of using the


    services

    14) Service provider in terms of clarity of voice

    15) Service provider in terms of call dropping

    16) Pricing of Value Added Services

    17) Unwanted Calls and Advertisements about other services is..

    18) Are you Satisfied with the number of drop boxes/Recharge coupons Denominations
    available for smooth operations of your mobile services

    19) Evaluate your most recent customer services experience


    20) How would you rate your level of satisfaction with the service provider in regards to
    value

    21) How would you rate your level of satisfaction with the service provider in regards to
    pricing

    22) How would you rate your overall quality of your relationship with the service

    23) How likely are you to repurchase the services from this company in the future?
    Would you say your chances are...

    24) How likely are you to recomend the services of this company to a friend or relative?
    Would you say your chances are...

    25) Over the next 12 months, how likely are you to change your service provider? The
    chances are...

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