A

DISSERTATION REPORT

ON

“An Analysis of The Recent Mergers & Acquisitions Undertaken by

Indian Companies Globally

PARLE BISCUITS PVT .LTD.

Sector-01, Plot No-03 Industrial Estate, Pantnagar

Rudrapur (Uttarakhand)

(FOR PARTIAL FULLFILMENT OF THE RQUIREMENT FOR MASER OF BUSINESS

ADMINISTRATION DEGREE)

SUBMITTED TO: SUBMITTED BY:

Mr. Azhar Khan Ankita Choudhary

Lecturer,( Mgt. Deppt.) MBA IV Sem.

Roll No. 08290500007

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 SARASWATI INSTITUTE OF MANAGEMENT &
TECHNOLOGY

Rudrapur-Kashipur Highway, Gadarpur (U.S. Nagar)

(Affiliated to Kumaun University, Nainital)

ACKNOWLEDGEMENT

Every work requires an assistance and support, without which no work may be done away
with.

I wish to express my deep sense of gratitude and indebtedness to Mr.Shishir srivastava,

Programme Co-ordinator, for his guidance, expert advice, and unfailing interest at allstages
of my work. The number of researchers, friends, and family members from whom I have
received constant encouragement and guidance is so large that I cannot even hope to mention
them all.

Next to PARLE BISCUIT Pvt. Ltd., RUDRAPUR for their valuable suggestions which gave
backbone support in completing this project and giving this opportunity to complete my
summer training project there. I would like to special thanks Mr. Sorav Sir who is Executive
H.R in PARLE (RUDRAPUR) for guiding me and spending time with me on this project. I
thank them for sharing all kinds of human resource information related to recruitment and
selection with me and providing me with support material from library. This project has

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helped me clearing human resource fundamental and has taught me some very important
concept about recruitment and selection process in industries, which no book could have
given me Training at PARLE was very good, learning experience for my professional career
and it will always help me in the future. I would also like to thank to Miss Shallu Arora and
my parents, brothers, friends, and well wisher who contributed and encourage me in
development of this project.

(RUCHI BAWA)

PREFACE

It is a matter of great pleasure for me to write the preface of PARLE BISCUITS PRIVATE
Ltd. As summer training is an integral part of MBA program for the partial fulfillment of the
course. A project is essential need for a professional course. Project makes a student eligible
for developing good skills & makes deep sense for working in an organization. Project also
help in generating new idea & present it.

I got the opportunity to undertake my summer training in “Parle Biscuits Private Ltd
Pantnagar.” Where I was assigned the project “Survey on Human Resource with reference to
Social Security and Labor welfare”.

As such I here by present my project for evaluation which give, an insight over the current
trend in H.R. prevailing in the Parle Biscuits pvt.ltd.

Parle is known for its brand image whether its INDIA or The RUDRAPUR plant of Parle
where generally the productions of biscuits like Parle-G takes place. In a very short time span
it has built its image in market &it competing with other factories manufacturing biscuits

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 STUDENT DECLERATION

This project has been under taken in partial fulfillment of the requirement for the award of
the degree of Master Of Business Administration of Uttrakhand Technical University
Dehradun.

This project was executed during the second semester under the supervision of Mr. Shishir
Shrivastav

Further, I declare that this project is my original work and analysis and finding are for
academic purpose only. This project has not been Presented in my seminar or submitted
elsewhere for the award of any degree or diploma.

(Ruchi Bawa) (Miss Shalu Arora)

Project Supervisor

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 TABLE OF CONTENT

 ACKNOWLEDGEMENT
 PREFACE
 DECLARATION

CHAPTER –I

 INTRODUCTION TO COMPANY
 COMPANY PROFILE
 QUALITY COMMITMENT
 MISSION STATEMENT
 THE BISCUIT BASKET
 SWOT ANALYSIS

CHAPTER-II

 HR SURVEY IN PARLE(With reference to social security and labor

welfare)

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CHAPTER –III

 OBJECTIVE OF STUDY
 SCOPE OF THE STUDY
 RESEARCH METHODOLOGY

CHAPTER –IV

 DATA ANALYSIS

CHAPTER –V

 FINDINGS
 CONCLUSION
 SUGGESTIONS
 BIBLIOGRAPHY

CHAPTER-VI

 ANNEXURE (Questionnaire)

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7
 COMPANY PROFILE

“QUALITY, HELTH AND GREAT TASTE”…..

The Parle story unfolded in the year 1929, with the establishment of its first confectionery
factory in the western suburbs of Mumbai, presently known as the landmark region of “vile
Parle”. Thereafter in 1939 Parle started the manufacturing of biscuits, which henceforth
became its core activity. PARLE BISCUITS LIMITED is a subsidiary to PARLE PRODUCTS
LIMITED, MUMBAI, which is closely held company run by the Chechens. The company
commands a 40 % market share in the Rs. 35 billion biscuit markets in India.

Parle-G; its first venture became an instant favorite amongst the masses, leading the glucose
category with the huge market share of 65 %. It’s topped charts worldwide by becoming the
world’s largest biscuit selling brand as revealed by the US-based bakery manufactures
association in 2002. The products portfolio also comprises of KRACKJACK, MONACO,
HIDE ‘ N’ SEEK and its variants.

The success and survival of Parle is its adherence to quality and diversification in its core
area. The strong and extensive distribution network assures the availability of Parle biscuits
even remote region. Most of its offerings are in the low and mid price range making it
affordable to the masses. Parle understands the psyche of the Indian consumer and provides
them value-for-money.

There are four of its own at Mumbai (head office), Bahadurgarh (Haryana), Neemrana (rajas
than) and distribution of the biscuit are controlled by the “business development department”,

8
Mumbai office with assistance from the regional sales offices at new Delhi, Calcutta, ban
galore and Mumbai.

To reduce freight rates and increases production, Parle has tie-ups with contract
manufacturing units supervised by a “Parle officer”. These units are provided with
theprocessing charges biscuits, which are transferred to depots established at strategic
location.

THE CUSTOMER CONFIDENCE

The Parle name conjures op fond memories across the length and breath of the country. After
all, since 1929, the people of India have been growing up on Parle biscuits and sweets.

Today, the Parle brands have found there way into the hearts and homes of people all over
India and abroad. Parle biscuits and confectioneries continue to spread happiness and joy
among people of all ages. The consumer is the focus of all activities at Parle. Maximizing
value to consumer and forging enduring customer relationships are the core endeavors at
Parle.

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THE BISCUITS BASKET

Parle G- the taste, energy and nourishment Parle-G offer, along its quality and value-for-
money, contributes to making its an unchanged success. Parle-G is the winner of 8 Gold and
Silver awards at the method selection Share the company
of great taste anytime, anywhere with Monaco. A light
crispy biscuit sprinkled with salt, Monaco adds a namkeen
twist to life’s ordinary moments.

Orange: Tickle your senses with Parle Orange Kream –

The tangy orange cream between two scrumptious biscuits
makes for a real treat.

Here’s a choco biscuit that flirts with your taste buds. Seek out
the chocolate chips that aren't really hidden. And relish a
delectable experience as they melt in your mouth. Also know
to work as an effective icebreaker it’s easy to see why it’s tasty
itna, ki dil aaj

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The ingredients that go into making this prized cookie
are a well-guarded secret. What is, is the effect it has
on those who eat it. A cookie with a reputation for
romance. Indulge in the sinful taste of Milano and
everything that follows it.

Digestive
Marie will change your daily dipping and sipping routine;
making it more enjoyable and much healthier.

With five times more fibre than the regular Marie, you can
actually see the differences in Digestive Marie. With lower
fat and calories than other digestive biscuits, Digestive
Marie helps you stay Active-Lite all day.

Yahi Marie, Sahi Marie

Your favorite Marie biscuit, Parle Marie is now even more exciting. It’s lighter. It’s crispier.
And it’s tastier. Making it even more appealing than before.

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So the next time you’re hanging out with your buddies, just tear open a pack of Parle Marie.
And immerse yourself in an engaging conversation and an even more engaging taste.

From boy-next-door to Super Boy, no that’s not the plot for the
next Hollywood blockbuster it’s the effect of Milk Shakti. The
Shakti of milk fortified with the goodness of honey, a zabardast
combo that even ace batsman Dhoni swears by. So get that cape out
and head straight to for a pack of Milk Shakti toda

Mouth watering cookies that you’ll want to nibble as ‘sweet

nothings’. Not to mention, always have them within your reach. The
delicious taste of butter, sugar and milk in an all-you-can-have tasty
offering

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A crispy cracker that adds a namkeen zing to the usual biscuit.
Goes well with a cup of tea, an evening snack or an occasional
namkeen thought. Just bite in and let the rich golden texture melt
in your mouth.

Share the company of great taste anytime, anywhere with Monaco.

A light crispy biscuit sprinkled with salt, Monaco adds a namkeen
twist to life’s ordinary moments.

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 THE QUALITY COMMITMENT

Hygine is the precursor to every process at Parle. From husking the wheat and melting the
sugar to delivering the final products to the supermarkets and store shelves nationwide, care is
taken at every stepto ensure the best product of long lasting freshness. Every batch of biscuits
and confectioneries are thoroughly checked by expert staff, using the most modern equipment
hence ensuring the same perfect quality across the nation and abroad.

Concentrating on Consumer tastes and preferences. The brand has grown from strength to
strength ever since its inception. The factories at Bahadurgarh in Haryana and Neemrana in
Rajasthan are the largest biscuits and confectionery plants in the country. The factory in
Mumbai was the first to be set up, followed soon by the one in Banglore, Karnatka. Parle
Products also has 14 manufacturing units for biscuits and 5 manufacturing units for
confectioneries, on contract.

EMERGING TRENDS OF THE BRAND

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Since its inception in the 30s Parle biscuits have prided itself in offering quality products that
are affordable to the common man. The marketing mix has evolved with the times..........

THE PRODUCT

Parle biscuits have a range of variants in it product portfolio. The popular brand Parle- G,
krackjack, Monaco, and its variants (Zeera, onion and Methi) are available in packets of
various convenient sizes. New products like hide & seek are a foray into the premium
segment.

THE PRICING STRATEGY

The biscuit major has not bothered to raise the price of its flagship brand "Parle- G" for the
past 6 to 8 years and has always tried to provide its offering at nearly 33% discount as
compare to other competitive brands.

THE PROMOTION POLICY

The consumer is the focus of all activities at Parle. Maximizing value to consumer and
forging enduring customer relationships are the core endeavors at Parle. Parle-G " My
Dream Come True "- was one its biggest promotional ventures (2.5 crore) which gave
contestants a chance to fulfill their dreams. Discounts, gift offer schemes are other popular
promotional offerings.

MISSION STATEMENT

 Grow then higher then market growth rate, while maintaining leadership in the
industry.
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 Export 1 % of annual turnover.

 Have access to customized information globally.

 Aim to zero defect products, there is exceeding customer’s expectations.

 Develop process flexibility and innovation to get significant portion of turnover from
new products.

 Expand distribution network in neighboring countries, presence in other countries.

 Impart training, motivation and respect to all employees and associates.

COMPANY PROFILE

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ABOUT THE COMPANY UNIT AT RUDRAPUR:

BHOOMIPUJAN - 4 TH MAY 2004

MACHINE ERECTION ACTIVITY - 21 ST SEP. 2004

FOUNDED BY -MR. NAROTAM CHAUHAN

PRODUCT PROFILE IN PANTNAGAR PLANT:

PARLE – G BISCUITS

ORANGE CREAM BISCUITS

WHOLE COMPANY BRANDS:

• PARLE – G

• CREAM BISCUITS:-

• KRACKJACK

• MONACO ORANGE

• MARIE CHOICE BOURBON

• HIDE SEEK CHOCOLATE

• FUN CENTER ELAICHI

• CHEESLINGS PINEAPPLE

• SIXER MANGO

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HUMAN RESOURCES:

>PEOPLE PERSPECTIVE IS IMPORTANT

>EMPLOYEE ORIENTED

>CONTINUOUSLY MOTIVATE

>TRAIN & DEVELOP THE WORKFORCE

EMPLOYEE PROFILE:

TOTAL NO. OF WORKERS - 763

STAFF MEMBERS - 46

Parle products pvt ltd. Mumbai promotes the company, which is holding company of the Parle
biscuits pvt ltd. The directors of M/s Parle products pvt limited are:

BOARD OF DIRECTORS:

MR. ATUL K. SHAH

MR. R.S. NEVATIA

MR. BRAJESH K.TRIPATHI

MR. S.N.VERMA

AUDITORS:

DELLOIT HARSHSKIN & SONS

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BANKER:

AXIS BANK

PUNJAB NATIONAL BANK

MOTHER UNIT:

PARLE PRODUCTS PVT. LTD.

NORTH LEVEL CROSSING

VILLE PARLE (EAST)

MUMBAI

CORPORATE OFFICE:

NIRLON HOUSE

A.B.ROAD

MUMBAI.

MOTHER UNITS: -

Mumbai, Nasik, Banglore, khaboli, Bahadurgarh (Haryana), Bhuj (Gujarat), Neemrana

(rajasthan), sitarganj, pantnagar.

Parle (Rudrapur) organizational structur

Unit head

Depty Manager

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 Executives

Officer Officer Officer Officer Officer

Engineering Mechanical Accounts Production Personnel

Assistance Assistance Assistance Assistance Assistance

Officers Officers Officers Officers Officers

Foreman
Coordinator

Supervisor

Training
Operator / Fitters

Assistance Operator

Helper

SWOT ANALYSIS

The SWOT ANALYSIS summarizes the internal factor of the firm as list of its strength and
weakness and the opportunity and threats it faces from its external environment.

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INTERNAL ANALYSIS:

The internal analysis comprehensive evaluation of the internal environment’s potential

strength and weaknesses.

• Company image: A closely held company of a Parle product Limited

headquartered at MUMBAI; “PARLE PARIVAR”- a family oriented work culture
which provides flexibility and discretion in ones key resources area.
• Company Image: A biscuit and confectioner major in the Indian market, Parle
has a unique position in the heart of million Indian.
• Organizational Structure: A flat organizational with minimum overhead, mainly
dependent on direct communication with colleagues and superiors. No succession
policy.
• KEY STAFF: The general manager.
• Access to natural resources: good accessibility
• Position on the experience curve: more than 60 years of experience in the
biscuit manufacturing industry, it has not bothered to raise the price of its flagship
brand for the past 6 years and has always tried to provide its offerings at nearly 33
percent discount to competitive brands
• Operational efficiency: highly efficient production units, 4 factories of its own
and 18 contract manufacturing units for biscuits 6 under PBPL. The Bahadurgarh
factory prides itself of having the longest oven in Asia; automated printing and
packing section.
• Operational capacity: 200-250 tons per day at PBPL, Bgarh; Bahadurgarh and
Neemrana factories have the largest manufacturing facilities of biscuits.
• Brand awareness: highly aware product and brand profile (esp. Parle-G,
Krackjack and Monaco) due to a strong and efficient marketing team. The other
biscuits in the Parle product’s basket include Marie; Hide n Seek, Cheeslings, Jeffs,
Sixer and Fun Centre. But consumers need to be aware that are from Parle.
• The marketing strength: Parle has nearly 1500 wholesalers, catering to 4, 25,000
retail outlets directly or indirectly. A 200 strong dedicated field force services these

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 wholesalers and retailers. Additionally, there, there ar39 depots and C& F agents
supplying goods to the wide distribution network.
• Market Share: The Company commands a 40% market share in the rs .35 billion
biscuits market in India. Has established a dominant position in the glucose biscuit
market share (around 65%): Marie segment (12-13%) ; sweet and salty category at
90%
• Financial resources: A cash rich company having major investments. Needs to
emphasize on budgeting and cost minimization.
• Patents and trade secrets: the Parle-G formula…..

EXTERNAL ANLYSIS

An opportunity is the chance to introduce a new product or service that can generate superior
returns. Opportunity can arise when changes occur in external environment. Many position of
existing products and may necessitates a change in product specifications or developments of
new products in order for the firm to remain competitive . Changes in the environment may be
related to:

• Customers: Customers an expectation has increased over the years, Parle needs to
evolve with the changing environment and focus upon R&D and advertising.
• Competitors: the competitive scenario at the national level is more of a disguised
duopoly than a real one. A closer look at state-levels markets show the presence of strong
regional players such as Barman’s, Priyagold, Shalimar, Windsor and Champion other
than the national players, Parle and Britannia. This has held the prices in check for a long
time.
• Market trends: Growth in the over 40 year-old Indian biscuit industry has sremained
slow. Back-of -the-envelope calculations will show that per capital household per month.
Hence there is immense opportunity for Parle to move up the value chain in the Indian an
export market.
• Social changes: more and more marketing budgets are being spent on below-the-line
promotions and less on brand building. The freebie driven purchase behavior may lead to
long-term damage of the brand.

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• New technology: both Parle and Britannia are now trying to different iate their brands
to reflect their superior quality through superior packaging. Being a national player, Parle
can afford to concentrate on continuous technological updation.
• Economic environment: a reduction in the 16% excise to 8% has proved to be a boon
to the biscuit industry.

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 INTRODUCTION TO TOPIC

(Social security and Labour Welfare)

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“Each needs the other; capital cannot do without labour nor labour without
capital”

Social security is one of the pillars on which the structure of a welfare state rests, and it
constitutes the hard core of social policy in most countries. It is through social security
measures that the state attempts to maintain every citizen at a certain prescribed level below
which no one is allowed to fall. It is the security that society furnishes through appropriate
organisation, against certain risks to which its members are exposed (ILO, 1942). Social
security system comprises health and unemployment insurance, family allowances, provident
funds, pensions and gratuity schemes, and widows’ and survivors’ allowances.

The essential characteristics of social insurance schemes include their compulsory and
contributory nature; the members must first subscribe to a fund from which benefits could be
drawn later

On the other hand, social assistance is a method according to which benefits are given to the
needy persons, fulfilling the prescribed conditions, by the government out of its own
resources. The present section reviews labour welfare activities in India with particular
emphasis on the unorganised sector.

Although provisions for workmen’s compensation in case of industrial accidents and

maternity benefits for women workforce had existed for long, a major breakthrough in the
field of social security came only after independence. The Constitution of India (Article 41)
laid down that the State shall make effective provision for securing the right to public
assistance in case of unemployment, old age, sickness and disablement and in other cases of
undeserved want. The Government took several steps in compliance of the constitutional
requirements.

The Workmen’s Compensation Act (1926) was suitably revised and social insurance
programmes were developed for industrial workers. Provident funds and gratuity schemes
were introduced in most industries, and maternity legislation was overhauled.

Subsequently, State governments instituted their own social assistance programmes. The
provisions for old age comprise pension, provident fund, and gratuity schemes. All the three

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provisions are different forms of retirement benefits. Gratuity is a lumpsum payment made to
a worker or to his/her heirs by the company on termination of his/her service due to
retirement, invalidity, retrenchment or death (Bajpayee and Shanker, 1950).

Concept of labour welfare

Labour welfare work is work for improving the healh, safety and general well being and the
industrial efficiency of the workers beyond the minimum standard laid down by the labour
legislation.The basic purpose of labour welfare is o enrich the life of employees and keepthem
happy and contented.

In its broad connotation, the term welfare refers to a state of living of an individual or a group
in a desirable relationship with total environment – ecological, economic, and social.

Conceptually as well as operationally, labour welfare is a part of social welfare which, in turn,
is closely linked to the concept and the role of the State. The concept of social welfare, in its
narrow contours, has been equated with economic welfare. Pigou defined it as “that part of
general welfare which can be brought directly or indirectly into relations with the measuring
rod of money” (Pigou, 1962).

According to Willensky and Labeaux, social welfare alludes to “those formally organised and
socially sponsored institutions, agencies and programmes which function to maintain or
improve the economic conditions, health or interpersonal competence of some parts or all of a
population”

Labour welfare is an extension of the term Welfare and its application to labour. During the
industrialisation process, the stress on labour productivity increased; and brought about
changes in the thinking on labour welfare.

The concept of labour welfare has received inspiration from the concepts of democracy and
welfare state. Democracy does not simply denote a form of government; it is rather a way of
life based on certain values such as equal rights and privileges for all. The operation of
welfare services, in actual practice, brings to bear on it different reflections representing the
broad cultural and social conditions. In short, labour welfare is the voluntary efforts of the
employers to establish, within the existing industrial system, working and sometimes living

26
and cultural conditions of the employees beyond what is required by law, the custom of the
industry and the conditions of the market (A. J. Todd, 1933).

The constituents of labour welfare included working hours, working conditions, safety,
industrial health insurance, workmen’s compensation, provident funds, gratuity, pensions,
protection against indebtedness, industrial housing, rest rooms, canteens, crèches, wash
places, toilet facilities, lunches, cinemas, theatres, music, reading rooms, holiday rooms,
workers’ education, co-operative stores, excursions, playgrounds, and scholarships and other
help for education of employees’ children.

objectives:

1. Enabling workers to live richer and more satisfactory lives;

2. Contributing to the productivity of labour and efficiency of the enterprise;

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3. Enhancing the standard of living of workers by indirectly reducing the burden on their
purse;

4. Enabling workers to live in tune and harmony with services for workers obtaining in the
neighbourhood community where similar enterprises are situated;

5. Based on an intelligent predictions of the future needs of the industrial workers, designing
policies to cushion off and absorb the shocks of industrialisation and urbanisation to workers;

6. Fostering administratively viable and essentially developmental outlook among the

Workforce

7. Discharging social responsibilities.

8. To enhance the level of moral of employees.

9. To create a loyal, contented workforce in organization.

10. To develop a better image of the company in the mind of employees.

11. To develop positive attitude towards job, company & management.

12. To prevent social evils like drinking, gambling activities &social conditions

Principles of labour welfare

Certain fundamental considerations are involved in the concept of labour welfare. The
following are the more important among them.

Social responsibility of industry: This principle is based on the social conception of

industry and its role in the society that is, the understanding that social responsibility of the
state is manifested through industry. It is assumed that labour welfare is an expression of

28
industry’s duty towards its employees. Social responsibility means that the obligation of the
industry to pursue those policies, to take such decisions, and to follow those lines of action
which are desirable in terms of the objectives and values currently obtaining in the society.
The values of the Indian community are enshrined in the constitution of the country. Labour
welfare is not embroidery on capitalism nor the external dressing of an exploitative.

Democratic values:

The principle of democratic values of labour welfare concedes that workers may have certain
unmet needs for no fault of their own, that industry has an obligation to render them help in
gratifying those needs, and that workers have a right of determining the manner in which
these needs can be met and of participating in the administration of the mechanism of need
gratification. The underlying assumption to this approach is that the worker is a mature and
rational individual who is capable of taking decisions for himself/herself.

Adequacy of wages:

The third principle of labour welfare is adequacy of wages; it implies that labour welfare
measures are not a substitute for wages. It will be wrong to argue that since workers are given
a variety of labour welfare services, they need be paid only low wages. Right to adequate wage
is beyond dispute.

Efficiency:

The fourth principle of labour welfare lays stress on the dictum that to cultivate welfare is to
cultivate efficiency. Even those who deny any social responsibility for industry do accept that
an enterprise must introduce all such labour welfare measures which promote efficiency
(Marshall, 1950). It has been often mentioned that workers’ education and training, housing,
and diet are the three most important aspects of labour welfare, which always accentuate
labour efficiency.

Re-personalisation:

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Since industrial organisation is rigid and impersonal, the goal of welfare in industry is the
enrichment and growth of human personality. The labour welfare movement seeks to bring
cheer, comfort, and warmth in the human relationship by treating man as an individual, with
quiet distinct needs and aspirations. Social and cultural programmes, recreation and other
measures designed after taking into consideration the workers’ interests go a long way in
counteracting the effects of monotony, boredom, and cheerlessness.

Co-responsibility:

The sixth principle of labour welfare recognises that the responsibility for labour welfare lies
on both employers and workers and not on employers alone (Moorthy, 1958). Labour welfare
measures are likely to be of little success unless mutuality of interest and responsibilities are
accepted and understood by both the parties, in particular the quality of responsibility at the
attitudinal and organisational level.

Totality of welfare:

The final principle of labour welfare is that the concept of labour welfare must permeate
throughout the hierarchy of an organisation, and accepted by all levels of functionaries in the
enterprise.

Social security comprises two types of measures, promotional and protective.

Promotional measures consist mainly of employment, training, and nutrition schemes, by

which persons are enabled to work and earn a livelihood. On the other hand, protective

measures consist of schemes by which the State provides the means of livelihood when a
person is not able to work (Sankaran, T.S, 1993). ILO standards relating to social security are
mainly protective and have been designed primarily for workers in the organised sector. Both
promotional and protective measures are necessary to provide adequate social security
facilities.

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Medical care

According to ILO recommendation No.69, medical care should be provided either through a
social service medical care service, with supplementary provisions by way of social assistance,
to meet the requirements of people in need who are not covered by social insurance, or
through a public medical service (ILO, 1984). It requires that complete preventive and
curative care be available, care which is rationally organised and co-ordinated with general
health services. In India, medical care is provided largely by the public medical service, by
private doctors and hospitals, and to a limited extent by social insurance schemes,welfare
funds, and voluntary health associations.

Sickness benefit

Sickness benefit is payable when an insured person has to stop work due to his poor health
conditions, and such a stop in work usually entails reduction or stoppage of earnings. Cash
benefit is designed to replace in whole, or in part, the lost earnings. In India, there is
provision for payment of sickness benefit under the Employees State Insurance Scheme
(Government of India, 1996). Employees of Central and State governments and some public
and private sector establishments are entitled to medical leave on half-pay.

Maternity benefit

One of the earliest conventions adopted by ILO was the Maternity Protection Convention in
1919. The purpose of this Convention was to ensure that a woman worker would be able to
sustain herself and her baby during the period immediately before and after her confinement.
Maternity benefit is usually provided under a social insurance scheme along with medical
care and sickness benefit. In India maternity benefit is provided under the Maternity Benefit
Act (as an employers’ liability) the Employees State Insurance Act (as a part of the health
insurance scheme), the Beedi and Cigar (Conditions of Employment) Act, The National
Social Assistance Programme also provides for payment of maternity benefitsin lump sum.

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Employment injury benefit

Employment Injury Benefit is the most widely adopted branch of social security, and is also
known as workmen’s compensation. According to ILO Recommendation No.67 concerning
income security, the contingency for which compensation for employment injury should be
paid, is traumatic injury, or disease in the course of employment, and not injury brought
about deliberately, or by serious and wilful misconduct of the victim, which results in
temporary or permanent disability or death (ILO, 1984). This is a cash benefit but is often
associated with medical care. In India, employment injury benefit is provided under the
Compensation Act and the Employees State Insurance Act. While the former Act is applicable
to some employment in the unorganised sector, such as the construction industry, the latter
Act is applicable mainly to workers in the organised sector.

Old-age bnenefit

Old age, invalidity, and survivors’ benefits are the main long-term social security benefits,
which are of great importance in any social security scheme. ILO conventions stipulate that
the pensionable age should not be more than 65 years, unless required by demographic,
economic, and social criteria, and that there should be a lower age for persons engaged in
arduous occupations. Old age pension may be at a flat rate, or be related to one’s past
earnings. The current trend appears to be toward building a multi-tiered system consisting of
a basic minimum pension and one or more earnings-related pensions. In India old-age

Invalidity benefit

Invalidity benefit is meant for people who have permanently lost their capacity to earn to the
extent prescribed. According to ILO Recommendation No.67 concerning income security, the
contingency in which invalidity benefit is payable is the inability to engage in any
substantially gainful activity, because of a chronic condition due to disease or injury, or
because of the loss of a member or its proper functioning. The relevant ILO convention
specifies 15 years of contribution or employment or 10 years of insurance. But usually one
requires only a few years’ insurance, say five years, a part of which needs to be immediately
preceding the invalidity. In India, the Employees Pension Scheme introduced in 1995 provides
for invalidity benefits.

32
Survivors’ benefit

This benefit is meant primarily for widows and children of persons covered by Social Security
Schemes who cease to have any financial support on the death of their breadwinner. However,
national legislation often recognises claims of other dependents provided there are no primary
beneficiaries. A widespread practice is to base the survivors’ pension on the rate of the old age
pension the deceased was receiving or would have received (Sankaran, T.S, 1993). In India,
survivors’ benefit is provided under the Employees State Insurance Act and

.Unemployment benefit

The underlying principle of unemployment benefit is that if a person, through no fault of his,
is deprived of his income, he has a right to expect income support, at least for the necessities
of life while he remains available for work. According to ILOrecommendations No.67, the
contingency in which unemployment benefit should be paid is loss of earnings due to a state
of unemployment of an insured person who is ordinarily employed, a person who is capable of
regular employment in some occupation and is searching for suitable employment or due to
part time unemployment (Government of India, 1995-‘96). Its main purpose is to deal with
temporary unemployment of employed persons and not the extensive and prolonged
unemployment and under-employment found in many developing countries. The payment of
the benefits depends on satisfying the qualifying clause of covered employment, and a waiting
period may also be applied.

Family benefit

ILO Recommendation No.67 says that society should co-operate with parents, and give
general assistance designed to secure the wellbeing of children. This benefit is intended to
assist families in raising their children. Although there are no family benefit schemes in
India, which provide for the payment of cash allowances to families for the maintenance of
children,there exist many schemes which help families of Scheduled Castes/Tribes, minorities
and other weaker sections of society, in the discharge of their responsibilities for education of
their children, marriage of their daughters, construction of houses, and meeting funeral
expenses.

33
Welfare Fund Model of Social Security Measures

Welfare Funds represent one of the models developed in India for providing social security
protection to workers in the unorganised sector. Funds are raised by levying a cess on the
production, sale or export of specified goods, or through contributions from various sources
including employers, employees, as well as the government; the funds are used for meeting
expenditure for the welfare of workers. The present section reviews the growth and
functioning of Welfare Funds in the country. LABOUR

WELFARE IN INDIA

The chapter on directive principle of state policy in the Indian constitution expresses the need
for labour welfare as discussed below:

ARTICLE 38:

The state shall strive to promote the welfare of the people by securing & protecting as
effectively as it may a social order in which justice social, economic & political shall inform
all the institution of the national life.

ARTICLE 39:

The state shall in particular, direct its policy towards securing.

1. That the citizen, men & women equally have the right to an adequate means of
livelihood.

34
 2. That the ownership & control of the material resources are so disturbed as to sub
serve the common goal.

3. That the operation of the economic system does not result in the concentration of
wealth & means of production to the common detriment.

ARTICLE 41:

The state shall within the limits of its economic capacity & development, make effective
provision for securing the right to work, to education & to public assistance in case of
unemployment, old age, sickness & disablement & other case of under served wants.

ARTICLE 42:

The state shall make provision for securing just & human conditions of work & for maternity
relief.

ARTICLE 43:

The state endeavor to secure, by suitable legislation or economic organization or in any other
way, to all workers, agricultural, industrial or otherwise, work a living wage, conditions of
work ensuring a decent standard of life & full employment of leisure & social & cultural
opportunities & in, particular, the state shall endeavor to promote cottage industries on an
individual or cooperative basis in rural area.

Welfare measure inside the workplace

• Safety and cleanliness neighborhood :

35
Safety and cleanliness to the neighborhood in this modern era has very important role.
Company adopts the policy of being eco-friendly and safety and cleanliness is maintained in
the surroundings which is equally important for the company and neighborhood.

• Up keeping of premises –compound lawns, walls gardens ,and so forth,

egress and ingress passages and doors:

As discussed earlier, company should be eco friendly, and also the company should have good
compound for the better perspective. Lawns, gardens should be maintained, compound walls
should be proper white washed even the passage for the entrance and exit should clearly give
the idea about the route to follow.

• elimination of dust, smoke ,fumes, gases:

The work to be done in this operations for the production purpose also produces various
gases, waste material, dust, smoke which is moreover always dangerous if we come in contact
with them their should be proper elimination of the waste material and the place where the
actual work is done should be well ventilated and well maintained.

• Sanitation and cleanliness:

where there the condition of work, produce waste, gases, and other material not for use their
elimination were mostly done by sewers, and pipes the sanitation process for the waste should
be well formulated and also cleanliness in respect of sanitation also should be there.

• Control of effluents:

Accordingly when the process of sanitation is done the wastage of industrial process is
eliminated and that wastage is eliminated through the process of sewage. This eliminated
waste should be taken care off as this waste material is also harmful for the environment.
Emphasis should be given on reduction of waste material.

36
 • Convenience and comfort during work seating arrangements:

Their should be proper arrangements for convenience and comfort. Measures should be
adopted for the reduction of stress there-in employee having by regular work. Proper Seating
arrangements should be there as situation needs.

• Distribution of work hours and provision for rest hours meal times and
breaks:

proper distribution of work should be there employees working were not machine they are
also men their should be provision for breaks, meal times, rest hours for better governing shift
wise system should be adopted.

safety measures , that is maintenance of machines and tools, providing guards helmet and
tools aprons goggles , first aid equipment:

Working condition were not same at all places, workers while working in operations should be
well equipped with all safety measure essential for that operations. Guards, helmets, aprons,
goggles should be provided to them for their safety. First aid equipment should be there so
that if any emergency occur it can be handle with ease.

• supply of necessary beverages , and pills and tablets: salt tablet milk and
soda:

While being in exhaust place and working there from long period, leads to lack of energy that
gives birth to stress and compulsive nature. Employees should be provided with milk, soda,
other mineral drinks in intervals so that they be able to carry on their work in good position.

• Notice boards; posters and picture, slogans, library, information's:

Under company compound they should have notice board so that any important information,
notice can be easily come under the notification of the employee. Company should provide
their workers with library so that they are able to get material to enhance their knowledge.
Use of posters, picture, and slogans should be there which help in employee motivation.

37
 • Urinals and lavatories, wash basins, bathrooms, provision for spit rooms,
waste disposal:

For the maintenance of company compound and for the welfare of employee there should be
provision for urinals and lavatories, wash basins, bathroom, spit rooms and waste disposal.

• Provision of drinking waters and coolers:

Operation were not same at all places, they differ in respect of work. Employees working there
were also human being they also need water to drink, and fresh air to breath. Workers should
be provided with drinking water facility and also of coolers.

• Canteen services:

Company should provide their workers canteen service also as it is beneficial for both
company, it will save their time and workers will get their meal. Canteen should provide goon
nutritious food to the workers.

• Management of workers:

Workers should be well managed, according to the work. company should manage the proper
distribution of the workers in each task so that employee be able to complete their task.

• Emergency aid, medical examination for workers; health education;

medical officer:

It is normal in nature of the companies where work is performed in huge capacity anyone can
get hurt or any type of emergency can take place. Emergency aid i.e. first aid kit should be
there, company should perform medical examination of their workers and medical officer
should be appointed. Company should lead their employee with well-versed education.
38
 • Medical insurance:

Company must be sure about medical insurance to their employee for the welfare of the
employees. (ESI &EMI)

• Compensation:

Company should compensate their employee and their family members in respect of medical
treatment.

• Women and child welfare:

Companies now usually make compound in their province for their employees where workers
live with their family. For the welfare purpose, women and child must be lead with education
programmes, provision of loan to the employees for the education of child should be there,
and recreational parks should be there for the women and child.

• Recreation:

Recreation comprises of various activities like social cultural programmes for the women's,
and playgrounds for their children, extra curricular activities should be there

• Education:

Education facility to the women and children for their welfare, grant of loan to the employee
for better education of their children

Measures outside the workplace:

• Water sanitation, waste disposal:

39
As discussed earlier, company should have proper measures in consideration of waste
disposal, water sanitation or in broader sense company should have control on their effluents.

• Roads , lightning , parks , playgrounds:

Company being whole-sole responsible for the welfare of their employees have roads inside
their compound with good lightning overall. They provide their employees with playgrounds
and parks as a part of recreational activity.

• Schools :

Schools is a major associated thing with our country for its bright future and if it is provided
to the employees by the company for their children and themselves its being the major
contribution of the company towards the welfare of their employees

• Transport:

Companies have employees from various places nearby their province. They should provide
them with transport facility for their conveyance. It will be good in respect of both Company
and their employee.

• Communication:

Communication is essential to carry on the work, and to maintain the relationship, company
should have its own flexible communication system that is suitable for the welfare of the
company and its employees.

• Recreation; games and clubs, cultural programmes:

Continuous working with no other activity leads to stress, and then sometimes to
depression.Company should have recreational facilities it should have its own playgrounds
and on regular interval tournament of various games should be made. Beside games
companies should have its own clubs for the company members; they should arrange different
cultural programmes for the welfare of the employees.

• Watch and ward; security:

40
Security deserve its own importance company should have its own security team headed with
its own security officer, security is essential for confidential documents, goods, semi finished
goods, raw material and primarily of residential compounds so that any misconduct act will
not happen.

• Housing facility:

Companies have moreover large no. of employees working there, some were from the
neighboring places and some from the places situated far away from its compound.
Companies should have housing facilities for those employees who have come to serve
company with their best performance.

THE FACTORY ACT, 1948

In its sections and sub-sections defines all measure points company should follow this
sections and sub-sections also lead provisions that too results for the welfare of employees

Some of those general duties were:

HEALTH

1- Cleanliness

2- Disposal of wastes and effluents

3- Ventilation and Temperature

4- Dust and Fume

5- Artificial Humidification

6- Overcrowding

7- Lighting

8- Drinking Water

9- Latrines and Urinals

10- Spittoons

41
SAFETY

1. Fencing of Machinery

2. Self-acing Machines

3. Hoists and Lifts

4. Protecion of Eyes

5. Employment of young persons on dangerous machines

WELFARE

1. Washing facilities

2. Facilities for sitting

3. Canteen

4. Shelters, rest rooms,and lunch rooms

5. Creches

6. First-aid appliances

42
Employee Welfare policies At Parle :

1)Training and development

2) Incentive policies

3) Cultural programmes

4)Sports

5)Art of living

6)Naturopathy

7)Medical facilities

8)Education access

9)Home visits.

Training and development:

Parle biscuits pvt. Ltd. gives their employees, opportunity for training and development. In
many of the field related to:

• Computer handling and its uses

• In technology field (other tech. department)

43
 • Dealing in H.R.Department.

• In other departments for e.g. mechanical, production, marketing, personnel.

Training and development leaves perfection under employee about their work.

Incentive policies:

The company has introduce incentive policies which motivates employee in doing better work
as well as effect company performance by reducing wastage and increasing production; 5-s
policy

5-s policy stands on five words.

• Seiri meaning proper organizing of things

• Seition meaning right place for right thing

• Seiso meaning neatness and cleanliness

• Seiketsu meaning standardization

• Shitsuke meaning discipline

Depending on the performance of employee related to 5-s the employees receives incentives in
their salaries.

Although increment of rs.250 to rs.350 has been made per. employee

Average increment resulted rs.350

Other policies on the basis of various incentive or gifts were awarded:

Kaizen;

44
KRA (key responsible area).

Cultural activity:

Cultural activities took place and many programmes happens there from which one is
awarded being the best. Gifts and awards were given to the persons which were the best in
their respective tasks and also from best one, selected following different policies and rules
made by the executives. Cultural activities i.e. plays were done by the employees themselves in
supervision of their heads.

Different type of themes type these cultural activities happens sometimes monthly, mostly
quarterly. These cultural programmes get employees reducing stress and fill them with great
sense of being with an organization.

Sports:

Sports also reduce stress and gives employees great pleasure which helps employees in
concentrating more on their work, sports that carried out in the company is cricket,
badminton, volleyball, and table-tennis

Games took place on every Saturday of a week. Tournament for different games also happen
at their respective time by making out teams within all employees.

Art of living:

This was the programmes specially done for the employees getting them how to come out of
stress and tension which employees suffers by the continuous work, employees were told how
to get relief by keeping them in continuous process of doing meditation and yoga. Camp was
set on 16 of May to 20 of may and employees were brought shift-wise there in morning from
0600 hrs.

Naturopathy:

Knowledge was also given to the employees, which means how nature and its sources can be
beneficial. Groups were made consisted of 5-6 members and were send for the naturopathy
classes

Medical facilities:
45
Medical facilities for the employees, giving them compensation for medical claims. Company
also has first aid kit with all usually needed medicines, tools and equipments necessary for the
treatment.

ESI policies were made for all employees. If any causality happens his\her family is
compensated by the company as such, company give compensation to their employee

Education access:

Company also leads access to the employees for the better education of their children by
providing them education loan.

Home visits:

Every week visits were made to the homes of employee time by time to see the effect of policies
executed (5-s) whether they are rightly implemented. Also they notifies the change in the
family status of employees

Other than these services Parle Company also has many other policies for the
employee welfare like:

• Transport facility to the employees (pick and drop) was expanded till haldwani for the
employees coming from haldwani. At the expense of rs. 1500 p.m. which also give
conveyance to the employees in the matter of transport and expense both?

• Company besides providing lunch, now also providing dinner to the employees which
costing rs. 20 but only rs. 5 were charged to the employees. Provision of drinking
water, urinals and lavatories were already there.

• New incentive schemes for employees enable them to get till rs. 500 p.m.

• Casual leave can be given to the employees who has completed the tenure of 2 year

• Employees those increment has been left, for an year were receiving airier in that case
which means that if the time is 1year 8 months then the employee will be getting rs.

46
 • 8*350=2800

These were the policies that Parle biscuits pvt. ltd. follows for the welfare of their employees
which makes strong relations between employees and the company. The production by
organized players is estimated to be 1561, 000 tones, for the year 2005, which means if we
include the unorganized sector the total tonnage should be at least 2,600,000. The industry
consists of 3 large-scale manufacturers, around 50 medium scale brands and 2500 small-scale
units in the country. The unorganized sector is estimated to have approximately 30,000 small
& tiny bakeries across the country.

The major brands are - Britannia, Parle, ITC, Priyagold, Cremica, Dukes, Anmol, Priya, etc
besides various regional and state brands. Biscuit industry, which was reserved in the small-
sca the Abid Hussain Committee.

The annual production of biscuit in the organized sector continues to be predominantly in the
small and medium scale sector before and after de-reservation. Biscuit production witnessed
an annual growth of 10% to 12%, up to 1999-00.

According to the biscuit manufacturers federation, the annual growth of overall biscuit
industry showed a decline of 3.5% in 2000-01, mainly due to 100 percent hike in central excise
duty (from 8 % to 16%). Production in the year 2001-02 increased very marginally by 2.75%,
whereas in 2002-03 the growth was around

47
48
 OBJECTIVE OF STUDY

1-To study the statuary provisions undertaken in the company

2-To view the level, impact &importance of the welfare activities in the company

3-To analysis the satisfaction among employees in respect of welfare

4-To gain the practical knowledge in contrast to theoritical knowledge

5-To understand the activities of Human Resources Management..

6-How the relationship (Employee Employer) changes with .the welfare programmes.

7- How the welfare activities cope with management objective such as organization culture,
productivity, quality.

49
 SCOPE OF THE STUDY

The project” survey on Human Resource with reference the social security and Lobour
welfare” in Parle biscuits pvt.ltd reflect the labour welfare policies of Parle biscuits pvt.ltd. As
well as other industries in sidcul pantnagar. The policies which the company use for the
execution of its welfare activities. As we know that labor is the most important part of the
production company. Without it accompany cannot run its operation smoothly. So for the well
being of the labor, labor welfare activities must be provided by the company.

During the study of this project as whatever measures I have observed in the company
Implements them than that will increase the capability of the company. It will motivate the
workers so that Labor will work in the company with a personal touch and it will increase the
productivity of the company. If Scholars study this project than he/she will be able to know the
labor welfare activities of several industries and as well as they will be able to know the labor
laws related to the labor welfare activities. My project will help the scholar to get an overview
of all the labor laws and how they work in the organization.

50
 RESEARCH OBJECTIVE

The objective of research is to discover answers to questions through the application of

scientific procedures. The main aim of research is to find out the truth, which is hidden and
which has not been discovered is yet.

The main objective of this research is to find out the degree of satisfaction from the customer
of PARLE with the service and quality of the product of PARLE.

RESEARCH METHODOLOGY

This project report based on the research work. Research methodology is away to
systematically solve the research problem and considered the logic behind the method, which
we applied for research.

Sources of Data
To analyze the data primary & secondary both types of data are required.

Primary Data
Primary data involves the normal procedure of interview some people individually and or in
group to get a preliminary sense of how people think about the company.

1. Discussion with the Management of PARLE BISCUITS PVT. LTD.

2. Personal discussion with Employees of the Company
3. Conducting Survey in the company

Secondary Data

51
These are the data that were collected for another purpose and already exist somewhere.
Secondary data provides a starting point for research and offer the advantage of low cost and
ready availability. Secondary those are:-

1. Company brochures
2. Catalogs
3. Internet
4. Newspaper

Research Approach & Instruments

1. Survey and observation
2. Structured questionnaire

To achieve the objectives of the survey, detailed questionnaire was designed to gather
information about each of the market segments.

Other Data
A questionnaire was prepared and asked to Employees for their answer.

Sampling procedure:-
To get the most feasible & accurate result stratified random sampling method was ad.

Analysis:-
The important factors and data’s collected were sequentially analyzed and graphed, by the use
of simple statistics.

SAMPLING DESIGN:

SAMPLE SIZE: 100

SAMPLE AREA: Parle Biscuit Pvt. Ltd.

52
DATA ANALYSIS

53
Ques1: Are you proud to be a member of Parle
Biscuit Pvt. Ltd?

50
45
40
35
30
S atis fied
25
Com pletely s atis fied
20
Dis s atis fied
15
10
5
0
S atis fied Com pletely Dis satisfied
s atis fied

Satisfied 49
Completely satisfied 48
Dissatisfied 3

Ques2: Are you satisfied with the welfare activities

like:

54
ACTIVITIES % ACTIVITIES %

Bus 92% Production 98%

incentive
Canteen 100% Attendance award 100%

Uniform 71% Apron 100%

Cultural program 100% Biscuit coupon 76%

Sports 92% Bank account 45%

Naturopathy 98% Safety 98%

Yoga/ Art of living 92% Social welfare 91%

Parle patrika 100% Monthly award 91%

Home visit 98% Star of the month, 91%

star of the quality,
best performance.
ESI/ Medical check up 98%

55
Ques3: Did the company provide proper training to
you?

50
45
40
35
30 All tim e
25 As requried
20 som e tim e
15
10
5
0
A ll tim e As requried som e tim e

All time 46
As required 47
some time 7

56
Ques4: Does good welfare activities provide a job
satisfaction?

70

60

50

40 Agree
Partially Agree
30 not Agree

20

10

0
Agree Partially Agree not Agree

Agree 62
Partially Agree 26
not Agree 7
can't say 5

57
Ques5: The Company provided all the safety
equipment to his workers to ensure their safety?

100
90
80
70
60 All time
50 AS requried
40 never
30
20
10
0
All time AS requried never

All time 93
AS required 5
Never 2

58
Ques6: The level of awareness among employees
about their welfare programmes?

80

70

60

50
Fully aware
40 partially aware

30 not aware

20

10

0
Fully aware partially aware not aware

Fully aware 17
partially aware 71
not aware 12

59
Ques7: Number of training & development
programmes attended in Parle Biscuits Pvt. Ltd.

Training Hour per month. INTERNAL AND

EXTERNAL

120

100

80

EXTERNAL
60
INTERNAL
40

20

0
1 2 3

Training Hours per month

INTERNAL 6 67 27
EXTERNAL 34 53 3

60
Ques8: What type of welfare activities are required
by your family members?

90
80
70
60
50 Monatory
Non Monatary
40
30
20
10
0
Monatory Non Monatary

Monetary 81
Non Monetary 9

61
QUES9: Is the canteen deduction provided to you
are at fair cost?

60

50

40

S atisfied
30
P artially satisfied
D issatisfied
20

10

0
S atisfied P artially D issatisfied
satisfied

Satisfied 36
Partially satisfied 53
Dissatisfied 11

Note: Food quality may be improved in night shift & menu

should be revised time to time.

62
Ques10: Does the compensation provided by the
company is fair as per the rule?

90

80

70

60

50 satisfied
40 partially satisfied

30

20

10

0
satisfied partially
satisfied

Satisfied 86
partially satisfied 14

63
Ques11: Do you get the leaves while you apply or
required?

70

60

50

40 Yes
No
30

20

10

0
Yes No

Yes 64
No 36

64
Ques12: Does the company appreciate or provide
some awards or monetary benefits when you do a
wonderful job?

70

60

50

40 All time
Some time
30 Never

20

10

0
All time Some time Never

All time 70
Some time 25
Never 5

65
Ques13: Are the monthly biscuits coupons
distributed at fair practices?

100
90
80
70
60 All time
50 Some time
40 Never

30
20
10
0
All time Some time Never

All time 100

Some time 0
Never 0

Ques14: Does the compensation provided to you at

the time of causality are fair as per your concern?
66
 100
90
80
70
60
Satisfied
50
Partially satisfied
40
30
20
10
0
Satisfied Partially satisfied

Satisfied 96
Partially satisfied 4

67
 FINDINGS

68
1. There is good working condition inside the company.

2. There is a good cooperation and good deal in the team spirit in Parle Biscuits Pvt. ltd

3. Workers are given adequate facilities like canteen, restroom, clean drinking water,
medical facilities. In short we can say fulfills the statuary provisions of the factory act
1948.

4. Large number of the employees aware about the welfare programmes carried on, in
the company.

5. The facilitiy of ATM to the teammate level employees are also provided in the only
company, Parle Biscuits Pvt. Ltd

CONCLUSION

69
According to the report that conclusion are extracted-

1. Welfare schemes are properly applies due to financial condition of the company.
company spends a lot of money on the employees for their welfare.

2. Parle Biscuits Pvt.ltd concentrate more on welfare programmes for the employees. It
provides subsidized canteen for both staff & experience. The factory also provide
training time to time as according to their need.

3. The Management selects proper educated employee and post in proper place where
employee can work as per qualification & experience. The factory also provides
training time to time as according to their need.

4. An excellent performance appraisal system is carried on, in order to know the

requirements as well as to judge the performance of the employees.

SUGGESTIONS

70
 1. Whenever necessary some practical exercise like brainstorming or some games should
be conducted, for the deep understanding the concept.

2. The company should introduce some more new schemes & programmes for the welfare
of the employees.

3. The company should motivate the employees to participate in these types of programmes
with full interest.

4. It can organize counseling programmes on a continous basis for the management of the
workers personal emotional problems.

5. The company should appoint external agencies to look after the welfare activities.

6. About all the induction programmes one should provide all the welfare activities,
company rules & norms, so that it is to resolve the problem.

7. In few HR decisions like hiring employees on company roll, retrenchment, increment,

PLA, promotion, HR department appraisal should have a relevant database & after such
activities tries to get the satisfaction level of the employees.

8. External environment study time to time should be taken in to consider

BIBLIOGRAPHY

 BOOKS

 Singh A.K. Human resource management

 Flippo Edwin B., Human resource management

71
  Jha A.K., Management of human resource
 Aswathapa K, Human resource management
 Human resource management review IFCIA Unv.

 URL

 www.parleproducts.com

 MAGZINES

 Internet (google.com)
 Kumar Ashok, Encyclopedia of HUMAN RESOURCES
 Times of India dated
 Business Today
 Economics Times

72
73
74
 QUESTIONNAIRE

Questionnaire On service conditions, wages/Salaries and Other Benefits,

General information

Name and Address of the company : Parle Biscuits Pvt.Ltd

Name and Telephone no, and destination Mr. Shishir Shrivastav

Of the person to be contacted for clarification: Executive H.R, 9410166311

Whether public sector/private sector/joint sector: private sector

Nature of industry (Specify the products manufactured): Food Industry (PARLE G, orange

cream)

Whether large/Medium/Small scale Industry : Medium

Annual turnover: 2%

Average age of workmen: 26 years

Average service of workmen: 3 years

75
 Ques1: Are you proud to be a member of Parle

Biscuit Pvt. Ltd?

Satisfied
Completely satisfied
Dissatisfied

Ques2: Are you satisfied with the welfare activities

like:

ACTIVITIES % ACTIVITIES %

Bus Production
incentive
Canteen Attendance award

Uniform Apron

Cultural program Biscuit coupon

Sports Bank account

Naturopathy Safety

Yoga/ Art of living Social welfare

Parle patrika Monthly award

Home visit Star of the month,

star of the quality,
best performance.
ESI/ Medical check up

76
Ques3: Did the company provide proper training to
you?
All time
As required
some time

Ques4: Does good welfare activities provide a job

satisfaction?
Agree
Partially Agree
not Agree
can't say

Ques5: The Company provided all the safety

equipment to his workers to ensure their safety?

All time
AS required
Never

Ques6: The level of awareness among employees

about their welfare programmes?
77
Fully aware
partially aware
not aware

Ques7: Number of training & development

programmes attended in Parle Biscuits Pvt. Ltd.

Training Hour per month. INTERNAL AND

EXTERNAL

Training Hours per month

INTERNAL
EXTERNAL

Ques8: What type of welfare activities are required

by your family members?
Monetary
Non Monetary

Ques9: Is the canteen deduction provided to you

are at fair cost?
Satisfied
Partially satisfied

78
Dissatisfied

Note: Food quality may be improved in night shift & menu

should be revised time to time.

Ques10: Does the compensation provided by the

company is fair as per the rule?
Satisfied
partially satisfied

Ques11: Do you get the leaves while you apply or

required?
Yes
No

Ques12: Does the company appreciate or provide

some awards or monetary benefits when you do a
wonderful job?
All time
Some time
Never

Ques13: Are the monthly biscuits coupons

distributed at fair practices?
All time
Some time

79
Never

Ques14: Does the compensation provided to you at

the time of causality are fair as per your concern?
Satisfied
Partially satisfied

80
81