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At The Hotel, Useful Phrases

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Description of a hotel: Location: - The hotel is located on the outskirts / in the city center of Santa Rosa.

- It is only 20 minutes from the city center. - It has a unique location. - It offers ideal location, close to all major business/tourist attractions. - We run a courtesy bus, free of charge, from the airport to the hotel. - It is situated in Santa Rosa within easy reach of the stores, museums and ... - It is situated close to the historical area with wonderful views over ... - It is easily accessible.

About accommodation: - The hotel offers a total of 150 single, double and family bedrooms, each with its own private bathroom/shower, full TV cable, telephone and mini-bar/wi-fi. - All the rooms have sleeping and dressing areas, bath/shower, HD/cable TV, in-room films, Internet access, direct-dial telephone and complimentary breakfast.

Phrases a customer can use: Could you please send me information of your hotel? Let me know your terms for bed and breakfast/half board/full board. Tell me whether there is an extra charge for a car park/an extra bed/a single room. Do all rooms have a balcony? Do you have special rates/reductions for children? Do you have family arrangements? Are the rooms equipped with a shower/toilet/bathtub? Where is the hotel located?

Phrases for staff in a hotel: Can/May I help you? Whats your name, madam/sir? Could you spell the name, please? Do you have a reservation, madam/sir? Who is the reservation for, madam/sir? The rate is $345 for a double room with private bathroom. Can you give a deposit, please? The price includes bed and breakfast, madam/sir. V.A.T. is included in the price. Would you like to register, please? The bellboy will show you to your room. Have a pleasant stay, madam/sir. Whats your date of birth? Whats your nationality? Where are you from? How long will you be staying? Could you sign here, please? How will you be paying? Here is your key/your key card. Enjoy your stay. Its within walking distance from the city center. Its a short distance from the center. Its about fifteen minutes from the airport.

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