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Problem Solving Form - Blank

This document is a problem solving form used to address and resolve issues in a systematic way. It outlines an 8-step process: 1) clarify the problem, 2) breakdown the problem, 3) set an improvement target, 4) find the point of cause, 5) investigate the point of cause, 6) find the root cause, 7) develop an action plan, and 8) verify the results and standardize controls. The form guides the user through gathering information about the current situation, analyzing potential causes, developing and implementing solutions, and ensuring the problem does not reoccur.

Uploaded by

campnkid1
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
40 views

Problem Solving Form - Blank

This document is a problem solving form used to address and resolve issues in a systematic way. It outlines an 8-step process: 1) clarify the problem, 2) breakdown the problem, 3) set an improvement target, 4) find the point of cause, 5) investigate the point of cause, 6) find the root cause, 7) develop an action plan, and 8) verify the results and standardize controls. The form guides the user through gathering information about the current situation, analyzing potential causes, developing and implementing solutions, and ensuring the problem does not reoccur.

Uploaded by

campnkid1
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
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Owner: Area: PROBLEM SOLVING FORM Theme (circle): Safety Quality Delivery 1. Clarify the Problem - GO SEE it 2.

Breakdown the Problem


Describe current situation / status:

Date Started: Date Complete: Cost Other: 3. Set an Improvement Target

What should be happening? ( what is standard?) Achieve what?

Where does it happen? When did it start?

How big an issue? By when?

4. Find Point of Cause (POC)-GO SEE & Walk Process Steps Back to Where Problem is 1st Occurring/ Let part tell story
Document PROCESS FLOW Start where problem found > Work Upstream > Investigate Process by Process See problem? Yes ` No

5. Investigate - GO SEE the POC Process(es), Ask Questions & Make Assumptions of What Caused the Problem
If a quality problem: Not regular operators? Operator not trained? No SOS? Parts not to spec? Wrong parts? Setup/shutdwn not done? Parts in mixed locations? Tools not working? Done differently on shifts? Wrong tools used? Tools/fixt not good shape? Gages not in spec? (GR&R) Oper doesn't know quality stds.? Error proofing not working?

What do you think could have caused this problem?

Rank 1-5 for Most Likely Causes

PROBLEM

Main Categories

HuMAN MACHINE MATERIAL METHOD


MEASUREMENT ENVIRONMENT Specific (write-in) Processes Positions Machine #

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6. Find the Root Cause - GO SEE & Prove/Disprove your Assumed Causes 1x1 - use 5 Whys - Focus on Item # Most Likely Cause Fact? # Most Likely Cause

Fact?

7. Develop Action Plan - Implement Actions - Evaluate the Effectiveness at Eliminating Problem Brainstorm possible solutions. Select the most cost effective # Root Cause Action/Idea Who Due Date

Prob Elim?

8. Verify the Results & Standardize Controls Target Conditon from 1st page achieved? wk 1 Y N wk 2 Y N wk 3 Y N wk 4 Y N If no, return to step 4 Have you changed the process? Y N If yes, check all that need done Update/post SOS Update LPA Post visual aids Organize/5S workarea Update control plan Update/post CTQ Update PMP Retrain Operators Update gage control Post Quality Alert Update/post SU/SD Update pFMEA Training matrix Update fixture control Post Process Alert Actions Who Due Date Complete

Lessons Learned (what can be shared) Could other departments benefit from this? (circle)

If Yes, send copy of this to: Yes No

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