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Manual Work Order Form

This manual work order form is used to request IT support. It collects information about the user such as name, location, contact details and the computer including make, model, asset tag and serial number. The user describes the problem in detail including any steps taken to resolve it and any error messages. Once completed, the form is submitted to the IT help desk.

Uploaded by

littlebrabbit
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as PDF, TXT or read online on Scribd
51 views

Manual Work Order Form

This manual work order form is used to request IT support. It collects information about the user such as name, location, contact details and the computer including make, model, asset tag and serial number. The user describes the problem in detail including any steps taken to resolve it and any error messages. Once completed, the form is submitted to the IT help desk.

Uploaded by

littlebrabbit
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as PDF, TXT or read online on Scribd
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The Information Technology Department

Manual Work Order Form


Please be sure to print all information clearly
User/Requestor Information:
Name: ____________________________________________________________________________________
Location: _________________________________________________________________________________
(Building and room #)

Phone number/extension:_________________________ Email address:________________________________


PC Information:
PC Make/Model:________________________________ Asset Tag #__________________________________
(Aspect, Gateway 3400, etc.)

(Please include all zeros)

Serial Number:_____________________________________________________________________________
(Usually located on side or back of CPU)

Operating System:___________________________________________________________________________
(i.e., Windows 98, Windows XP)

Detailed Problem Description:


If problem occurred while working in an application, include the name of the application (i.e., MS Word, Excel,
Power Point, etc.) and what action was attempted when problem occurred.
__________________________________________________________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________
What steps were taken, if any, to solve the problem? _______________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________
Please document any error messages word-for-word: _______________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________
Please forward completed form to the Information Technology Help Desk via fax at x4366 or inter-office mail.

IT0033.0

W/O#_______

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