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    Questionnaire

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    satyamehta
    The document is a customer satisfaction questionnaire for Greaves, an industrial equipment company. It asks customers about the product purchased, quality of offers, delivery, after-sales service, any problems experienced, if Greaves solved issues, and likelihood of recommending Greaves products. It collects contact information and suggestions to help Greaves improve.

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    Questionnaire

    Uploaded by

    satyamehta
    11 views2 pages
    The document is a customer satisfaction questionnaire for Greaves, an industrial equipment company. It asks customers about the product purchased, quality of offers, delivery, after-sales service, any problems experienced, if Greaves solved issues, and likelihood of recommending Greaves products. It collects contact information and suggestions to help Greaves improve.

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    © Attribution Non-Commercial (BY-NC)

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    The document is a customer satisfaction questionnaire for Greaves, an industrial equipment company. It asks customers about the product purchased, quality of offers, delivery, after-sales service, any problems experienced, if Greaves solved issues, and likelihood of recommending Greaves products. It collects contact information and suggestions to help Greaves improve.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    11 views2 pages

    Questionnaire

    Uploaded by

    satyamehta
    The document is a customer satisfaction questionnaire for Greaves, an industrial equipment company. It asks customers about the product purchased, quality of offers, delivery, after-sales service, any problems experienced, if Greaves solved issues, and likelihood of recommending Greaves products. It collects contact information and suggestions to help Greaves improve.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 2

    APPENDIX I QUESTIONNAIRE

    1. Product purchased (pls tick) Gearbox Fluid Coupling Large Diesel Engines Gensets Light Diesel Engines Construction Equipment (...) Agro Equipment () 2. Do you receive prompt offer and timely information? Immediately On time Late No response 3. In respect with the quality delivered do you find the price matching with the Quality? High Average Low 4. How would you rate the quality (performance) of the product? Very Good Good Fair Average Poor 5. Were there any delivery problems? Yes No 6. How is the after sales service? Very Good Good Fair Average 42

    APPENDIX I
    Poor 7. Problems Faced (If Any) :- .. ... ... 8. Did Greaves solve the problem? Yes No 9. Would you recommend someone of buying a Greaves product after your experience with the company? Strongly Agree (5) 10. Agree (4) Neither Agree Nor Disagree (3) Disagree (2) Strongly Disagree (1)

    Your Suggestions: - ..

    PERSONAL INFORMATION
    Name: - .. Name of org: - Address: - .. ..

    THANKYOU

    43

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