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Managing in A Dynamic Environment Learning Objectives: Learning Objective 1: Define Managers and Management

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CHAPTER 1 MANAGING IN A DYNAMIC ENVIRONMENT LEARNING OBJECTIVES 1. Define managers and management. 2. Explain what managers do. 3. Describe the competencies used in managerial work and assess your current competency levels. Learning Objective 1: Define Managers and Management. A. Managerial Competencies 1. What are Managerial Competencies? a. sets of knowledge, skills, behaviors, and attitudes that a person needs to be effective in a wide range of positions and various types of organizations 2. Six Key Managerial Competencies (Table 1.1 in text) a. communication d. strategic action b. planning and administration e. global awareness c. teamwork f. self-management B. Organizations and Managers 1. What is an Organization? a. a coordinated group of people who function to achieve a particular goal 2. What is a Manager? a. a person who plans, organizes, leads, and controls the allocation of human, material, financial, and information resources in pursuit of the organization's goals 3. What is Management? a. group of individuals holding managerial positions within an organization b. tasks and activities that managers do: planning, organizing, leading, and controlling C. Types of Managers 1. Functional Managers a. supervise employees with expertise in a single area e.g., accounting, human resources, sales, finance, marketing, or production

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2. General Managers a. responsible for the operations more complex units e.g., a company or a division b. usually oversee functional managers c. Learning Objective 2: Explain What Managers Do. A. General Managerial Functions 1. Planning a. determining organizational goals and means to reach them. Reasons to plan: to establish an overall direction for the organizations future; to identify and commit resources to achieving its goals; to decide which tasks must be done to reach those goals. 2. Organizing a. deciding where decisions will be made, who will perform what jobs and tasks, and who will report to whom in the company structure enables them to carry out management's plans and meet overall objectives 3. Leading a. getting others to perform the necessary tasks by motivating them to achieve the organizations goals 4. Controlling a. consciously monitoring performance and taking corrective action B. Levels of Management 1. First-Line Managers a. e.g., sales managers, section heads, production supervisors, or team leaders b. directly responsible for the production of goods or services c. spend most of their time with people they supervise and other firstline managers d. need strong technical skills 2. Middle Managers a. department heads, plant managers, or directors of finance, human resources, etc. b. responsible for setting objectives consistent with top managements goals and translating them into specific goals and plans for first-line managers to implement

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c. spend most of their time enabling first-line managers and nonmanagerial employees to work effectively d. developing subordinates is essential to success 3. Top Managers a. e.g., CEO or president b. responsible for the overall direction of an organization c. spend most of their time (more than 75 percent) planning and leading Learning Objective 3: Describe the Competencies Used in Managerial Work and Assess Your Current Competency Levels.

A. What It Takes to Be a Great Manager 1. Communication Competency a. effective transfer and exchange of information that leads to understanding between yourself and others b. includes informal communication formal communication negotiation c. involves speaking, writing, listening, observing body language, picking up on subtle cues used to modify meaning soliciting and accepting feedback building a social network of contacts 2. Planning and Administration Competency a. deciding what tasks need to be done deciding how they can be done allocating resources to enable them to be done monitoring progress to ensure that they are done b. involves information gathering, analysis and problem solving planning and organizing projects time management budgeting and financial management 3. Teamwork Competency a. accomplishing tasks through small groups of people who are collectively responsible whose job requires coordination b. achieved by designing teams properly

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creating a supportive team environment managing team dynamics appropriately 4. Strategic Action Competency a. understanding the overall mission and values of the organization and ensuring that employees actions match with them understanding the industry understanding the organization taking strategic actions 5. Global Awareness Competency a. carrying out an organizations managerial work by drawing on the human, financial, information, and material resources from multiple countries and serving markets that span multiple cultures b. includes cultural knowledge and understanding cultural openness and sensitivity Self-Management Competency a. taking responsibility for your life at work and beyond b. involves integrity and ethical conduct personal drive and resilience balancing work/life issues self-awareness and development

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