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    Jazz Regression Analysis

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    ama0290
    This document summarizes the results of a multiple regression analysis conducted to predict the churn rate of Jazz mobile customers based on several factors. It tests hypotheses about the effects of customer satisfaction, value added services, effective retaining programs, and advertisement. It finds that effective retaining programs have a statistically significant negative effect on churn rate, while the other factors do not have significant effects. Confidence intervals are also reported for each factor.

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    Jazz Regression Analysis

    Uploaded by

    ama0290
    57 views3 pages
    This document summarizes the results of a multiple regression analysis conducted to predict the churn rate of Jazz mobile customers based on several factors. It tests hypotheses about the effects of customer satisfaction, value added services, effective retaining programs, and advertisement. It finds that effective retaining programs have a statistically significant negative effect on churn rate, while the other factors do not have significant effects. Confidence intervals are also reported for each factor.

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    This document summarizes the results of a multiple regression analysis conducted to predict the churn rate of Jazz mobile customers based on several factors. It tests hypotheses about the effects of customer satisfaction, value added services, effective retaining programs, and advertisement. It finds that effective retaining programs have a statistically significant negative effect on churn rate, while the other factors do not have significant effects. Confidence intervals are also reported for each factor.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    57 views3 pages

    Jazz Regression Analysis

    Uploaded by

    ama0290
    This document summarizes the results of a multiple regression analysis conducted to predict the churn rate of Jazz mobile customers based on several factors. It tests hypotheses about the effects of customer satisfaction, value added services, effective retaining programs, and advertisement. It finds that effective retaining programs have a statistically significant negative effect on churn rate, while the other factors do not have significant effects. Confidence intervals are also reported for each factor.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    Multiple Regression Analysis

    Hypothesis Testing of Multiple Regressions of Churn Rate of Jazz: Standard Error t Stat P-value 0.528744 2.367714 0.022257 0.123413 -0.26547 0.791858 0.09337 1.292787 0.202683 0.105802 3.019659 0.00416 0.115964 2.34536 0.023477

    Coefficients Intercept 1.251915 x1 -0.03276 x2 0.120708 x3 0.319486 x4 0.271977

    Lower 95% Upper 95% 0.18696962 2.31685951 -0.281330286 0.215804589 -0.067349303 0.30876448 0.106389945 0.532582952 0.038413863 0.505540554

    y= a+ b x+ b x+ b x+b4x4
    b = -0.03276 b= 0.120708 b= 0.319486 b=0.271977

    Hypothesis of Customer Satisfaction


    At the 5% significance level, test the null hypothesis that customer satisfaction of jazz towards its customers are same?
    H: equal to 0 H: not equal to 0

    (P-value for quality)

    The p-value of quality is 0.791858 it means the p-value is greater than 0.05.it means the result is in significant and cannot applicable to the whole population. Customer satisfaction does not affect churn rate. It depends on other factors. (Confidence interval for customer satisfaction):

    We are 95% confident that the customer satisfaction of the jazz customers lies between -0.281 ----0.211

    Hypothesis of Value Added Service


    H: equal to 0 H: not equal to 0

    At the 5% significance level, test the hypothesis that value added services of jazz towards its customers are same?
    (P-value for advertisement)

    The p-value of advertisement is 0.202 it means the p-value is greater than 0.05.it means the result is in significant and cannot applicable to the whole population. Value added services of jazz does not vary churn rate because in case telecom customers it can be changed in different situations e.g. Behavior of customers can be depend on the other factors.

    (Confidence interval for advertisement): We are 95% confident that the mean of value added services of jazz customers lies between 0.06 ----- .030

    Hypothesis of Effective Retaining Programs


    H: equal to 0 H: not equal to 0 (P-value for Effective Retaining Programs.)

    The p-value of price is 0.004 which is less than 0.05. So we reject the null hypothesis and are in the
    favor of H1. It means the result is significant and can be applicable to the whole population. The Effective Retaining Programs of Jazz can help to reduce churn rate. The Effective Retaining Programs attracts the customers and they can become loyal users without switching to other networks. They prefer the Retaining Programs of Jazz instead of the other factors. So the result of our data is significant and can be applicable to the whole population

    (Confidence interval for Effective Retaining Programs): We are 95% confident that the price is lies between -0.10 ----- 0.50

    Hypothesis of Advertisement
    H: equal to 0 H: not equal to 0

    At the 5% significance level, test the hypothesis that value added Advertisement of Jazz towards its customers are same?
    (P-value for Advertisement)

    The p-value of variety is 0.023 it means the p-value is greater than 0.05. It means the result is significant and can be applicable to the whole population. Advertisement of Jazz effect Churn Rate because in case of increase in churn rate it can be change in different situations e.g. Advertisement can be depend on the other factors. (Confidence interval for Advertisement): We are 95% confident that the variety is lies between 0.03 ----- 0.50

    A = 1.251 (the value of a is fixed which is the value of the dependent variable I.e. Churn Rate of Jazz
    and it can be fixed in every calculation)

    =per unit change in one unit is called the beta. We donate beta with .it means the change in one
    unit in any variable is the change in beta.

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