Avaya Admin

Administrators Guide for Avaya Communication Manager
555-233-506 Issue 9 January 2005
Copyright 2005, Avaya Inc. All Rights Reserved This document contains information related to Avaya Communication Manager software (as defined below) and Documentation (Product). Documentation means this document and Avayas information manuals in printed or electronic form containing operating instructions and performance specifications that Avaya or its suppliers generally make available to users of its products, and which Avaya delivers to End User with the Products. End User means any customer of Avaya or its authorized resellers, or any end user of the Product. See the Software and Documentation DVD/CD inserts for additional legal and licensing information. Notice Changes and corrections to the information in this document may be incorporated in future releases. Disclaimer Avaya, its affiliates or subsidiaries (Avaya) are not responsible for any modifications, additions or deletions to the original published version of the Documentation unless such modifications, additions or deletions were performed by Avaya. End User agrees to indemnify and hold harmless Avaya, Avaya's agents, servants, directors, officers, and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to the Documentation to the extent made by the End User. Warranty Avaya provides a limited warranty on the Product. Refer to your customer sales agreement to establish the terms of the limited warranty. In addition, Avayas standard warranty language as well as information regarding support for the Product, while under warranty, is available through the following web site: http://www.avaya.com/support. License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USERS ACCEPTANCE OF THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT: http://www.avaya.com/ support (GENERAL LICENSE TERMS). DO NOT USE THE PRODUCT IF YOU DO NOT WISH TO BE BOUND BY THE GENERAL LICENSE TERMS. IN ADDITION TO THE GENERAL LICENSE TERMS, THE FOLLOWING LICENSE TERMS AND RESTRICTIONS WILL APPLY TO THE PRODUCT. Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. Designated Processor means a single stand-alone computing device. Server means a Designated Processor that hosts a software application to be accessed by multiple users. Software means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone products or pre-installed on Hardware. Hardware means the standard hardware products, originally sold by Avaya and ultimately utilized by End User. If your system is running in a TDM environment, the following license restriction applies: Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose. If your system is running in an IP environment, the following license restriction applies: Concurrent User License (CU). End User may install and use the Software on multiple Designated Processors or one or more Servers, so long as only the licensed number of Units are accessing and using the Software at any given time. A Unit means the unit on which Avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an e-mail or voice mail account in the name of a person or corporate function (e.g., webmaster or helpdesk), or a directory entry in the administrative database utilized by the Product that permits one user to interface with the Software. Units may be linked to a specific, identified Server.
For all systems, the following license restriction applies: Shrinkwrap License (SR). With respect to Software that contains elements provided by third party suppliers, End User may install and use the Software in accordance with the terms and conditions of the shrinkwrap or clickwrap license accompanying the Software (Shrinkwrap License). The text of the Shrinkwrap License will be available from Avaya upon End Users request (see Copyright below for more information). Copyright Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law. Certain Software programs or portions thereof included in the Product may contain software distributed under third party agreements (Third Party Components), which may contain terms that expand or limit rights to use certain portions of the Product (Third Party Terms). Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avayas web site at http://support.avaya.com/ ThirdPartyLicense/. The disclaimers of warranties and limitations of liability set forth in the Third Party Terms do not affect any express warranty or limitation of liability that may be provided to you by Avaya pursuant to the license terms covering the Product contained in a separate written agreement between you and Avaya. To the extent there is a conflict between the General License Terms or your customer sales agreement and any Third Party Terms, the Third Party Terms shall prevail solely for such Third Party Components. Security and virus disclaimer End User's decision to acquire products from third parties is End User's sole responsibility, even if Avaya helps End User identify, evaluate or select them. Avaya is not responsible for, and will not be liable for, the quality or performance of such third party products or their suppliers. ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED "AS IS". AVAYA DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND FURTHERMORE, AVAYA MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE STEPS RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS TO END USER SYSTEMS. IN NO EVENT SHALL AVAYA BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE INFORMATION OR RECOMMENDED ACTIONS PROVIDED HEREIN, INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL DAMAGES, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Avaya does not warrant that this Product is immune from or will prevent unauthorized use of telecommunication services or facilities accessed through or connected to it. Avaya is not responsible for any damages or charges that result from either unauthorized uses or from incorrect installations of the security patches that are made available from time to time. Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts@avaya.com. Trademarks All trademarks identified by and TM are registered trademarks or trademarks of Avaya Inc. All other trademarks are the property of their respective owners.
Contents
About this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Admonishments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to obtain Avaya books on the Web . . . . . . . . . . . . . . . . . . . . . . . How to order documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to comment on this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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13 14 15 16 17 17 18 19 19 19
Chapter 1: System Basics . . . . . . . . . . . . . . . . . . . . . . . . .

Logging into the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessing the S8700 or S8710 Media Server . . . . . . . . . . . . . . . . . . . . Logging in with Access Security Gateway. . . . . . . . . . . . . . . . . . . . . . Logging off the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting Command Permissions. . . . . . . . . . . . . . . . . . . . . . . . . . . . Establishing Daylight Savings Rules . . . . . . . . . . . . . . . . . . . . . . . . . Setting Time of Day Clock Synchronization . . . . . . . . . . . . . . . . . . . . . Setting the System Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Bulletin Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Saving Translations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Performing Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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21 23 27 28 29 31 34 41 42 44 47
Chapter 2: Planning the System . . . . . . . . . . . . . . . . . . . . . .

Understanding Your Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . Understanding the Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Controlling the Features Your Users Can Access . . . . . . . . . . . . . . . . . . System-Wide Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing Feature Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting WAN Bandwidth Limits Between Network Regions . . . . . . . . . . . . Administering Treatment for Denied or Invalid Calls . . . . . . . . . . . . . . . . Setting up Music-on-Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Providing Service for Multiple Tenants. . . . . . . . . . . . . . . . . . . . . . . . Receiving Notification in an Emergency . . . . . . . . . . . . . . . . . . . . . . .
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49 50 56 56 57 58 60 61 63 65
Issue 9 January 2005
Contents
Notifying a Digital Pager of an Emergency . . . . . . . . . . . . . . . . . . . . . Other Useful Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Controlling the Calls Your Users Can Make and Receive . . . . . . . . . . . . . . Station Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fiber Link Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
68 70 71 74 75
Chapter 3: Managing Phones . . . . . . . . . . . . . . . . . . . . . . . .

Installing New Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding New Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Templates to Add Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . Using an Alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Customizing Your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Upgrading Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Swapping Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using ACTR to Move Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using TTI to Move Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding a Fax or Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding an IP Softphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding an IP Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting up Remote Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2420/2410 DCP telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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77 78 83 84 86 87 87 88 91 95 96 98 103 108 116
Chapter 4: Managing Telephone Features . . . . . . . . . . . . . . . . .

Adding Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Telephone feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding Abbreviated Dialing Lists . . . . . . . . . . . . . . . . . . . . . . . . . . Setting up Bridged Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . Setting up an Extension to Cellular Feature Access Button . . . . . . . . . . . . Setting up Terminal Self Administration . . . . . . . . . . . . . . . . . . . . . . .
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121 123 144 149 153 155
Chapter 5: Managing Attendant Consoles . . . . . . . . . . . . . . . . .

Attendant Consoles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding an Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . Attendant Console Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . Setting Console Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents
Removing an Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . Providing Backup for an Attendant. . . . . . . . . . . . . . . . . . . . . . . . . .
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Chapter 6: Managing Displays . . . . . . . . . . . . . . . . . . . . . . . 177

Displaying Caller Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Displaying ANI Calling Party Information . . . . . . . . . . . . . . . . . . . . . . Displaying ICLID Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing the Display Language . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting up Directory Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 177 178 180 190
Chapter 7: Handling Incoming Calls . . . . . . . . . . . . . . . . . . . .

Setting up Basic Call Coverage. . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting up Advanced Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . Setting up Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting up Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Managing Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Managing Vectors and VDNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Understanding Automatic Call Distribution . . . . . . . . . . . . . . . . . . . . . Assigning a Terminating Extension Group . . . . . . . . . . . . . . . . . . . . .
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191 195 202 207 221 228 235 250 251
Chapter 8: Routing Outgoing Calls. . . . . . . . . . . . . . . . . . . . .

World Class Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Managing Calling Privileges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Assigning ARS FAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Displaying ARS Analysis Information . . . . . . . . . . . . . . . . . . . . . . . . Understanding ARS Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting up Multiple Locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . Routing with Multiple Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . Modifying Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Overriding Call Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Defining ARS Partitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting up Time of Day Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . Location by Region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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253 254 255 256 256 265 267 271 275 277 281 284
Contents
Chapter 9: Managing MultiMedia Calling . . . . . . . . . . . . . . . . .

Multimedia Applications Server Interface . . . . . . . . . . . . . . . . . . . . . . Multimedia Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Understanding the Multimedia Complex . . . . . . . . . . . . . . . . . . . . . . . Enhanced Mode MM Complex . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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289 317 334 349
Chapter 10: Setting Up Telecommuting . . . . . . . . . . . . . . . . . .

Configuring Avaya Communication Manager for Telecommuting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting up Personal Station Access . . . . . . . . . . . . . . . . . . . . . . . . . Creating a Station Security Code . . . . . . . . . . . . . . . . . . . . . . . . . . . Assigning an Extender Password . . . . . . . . . . . . . . . . . . . . . . . . . . Setting up Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Assigning Coverage Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing Home Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting up Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Training Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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367 369 372 374 375 377 378 380 385
Chapter 11: Enhancing System Security. . . . . . . . . . . . . . . . . .

Basic Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Preventing Toll Fraud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Physical Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Security Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding Logins and Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing a Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Displaying a Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing a Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Access Security Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing Login Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Busy Verify . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting up Authorization Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting up Security Violations Notification . . . . . . . . . . . . . . . . . . . . . Using Station Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dealing with Security Violations . . . . . . . . . . . . . . . . . . . . . . . . . . .
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389 390 392 393 397 400 402 402 403 408 409 410 412 415 420 422
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Chapter 12: Managing Trunks . . . . . . . . . . . . . . . . . . . . . . .

Tips for Working with Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . Adding a CO, FX, or WATS Trunk Group . . . . . . . . . . . . . . . . . . . . . . . Adding a DID Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding a PCOL Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding a Tie or Access Trunk Group. . . . . . . . . . . . . . . . . . . . . . . . . Adding a DIOD Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting up Digital Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding Trunks to a Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Inserting and Absorbing Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . Administering Trunks for Listed Directory Numbers . . . . . . . . . . . . . . . . Administering Answer Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . Administering ISDN Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . .
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423 426 429 431 435 437 438 443 445 446 448 450 451
Chapter 13: Managing Announcements . . . . . . . . . . . . . . . . . .

Understanding Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding Announcement Data Modules . . . . . . . . . . . . . . . . . . . . . . . . Adding Announcement Extensions . . . . . . . . . . . . . . . . . . . . . . . . . Recording Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Saving Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Copying Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Restoring Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deleting and Erasing Announcements . . . . . . . . . . . . . . . . . . . . . . . . Setting up Continuous-Play Announcements . . . . . . . . . . . . . . . . . . . . Getting Started with the TN2501AP or G700 Virtual VAL . . . . . . . . . . . . . . Managing VAL Announcements Using the SAT . . . . . . . . . . . . . . . . . . . Managing VAL Announcements Using FTP . . . . . . . . . . . . . . . . . . . . . VAL Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting VAL Announcements . . . . . . . . . . . . . . . . . . . . . . . Non-Volatile Storage of Announcements on VAL . . . . . . . . . . . . . . . . . .
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457 457 459 461 463 465 466 467 469 470 472 478 485 485 489
Chapter 14: Managing Group Communications . . . . . . . . . . . . . .

Setting up Voice Paging Over Loudspeakers . . . . . . . . . . . . . . . . . . . . Setting up Chime Paging Over Loudspeakers. . . . . . . . . . . . . . . . . . . . Paging Over Speakerphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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491 494 498
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Paging Users Who are on Active Calls . . . . . . . . . . . . . . . . . . . . . . . . Using Telephones as Intercoms . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting up Automatic Answer Intercom Calls . . . . . . . . . . . . . . . . . . . . Observing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
501 502 505 507
Chapter 15: Managing Data Calls. . . . . . . . . . . . . . . . . . . . . .

Types of Data Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Data Call Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Alphanumeric Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Data Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Data Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Default Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Data Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Data-Only Off-Premises Extensions . . . . . . . . . . . . . . . . . . . . . . . . . Data Modules General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Administered Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modem Pooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PC Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Wideband Switching. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CallVisor Adjunct-Switch Application Interface . . . . . . . . . . . . . . . . . . . Setting up CallVisor ASAI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting up DEFINITY LAN Gateway. . . . . . . . . . . . . . . . . . . . . . . . . .
509
509 510 517 518 519 520 521 523 524 527 533 535 538 549 551 552
Chapter 16: Administering Media Servers . . . . . . . . . . . . . . . . .

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Administering the G700 Media Gateway . . . . . . . . . . . . . . . . . . . . . . . Administering the Media Server . . . . . . . . . . . . . . . . . . . . . . . . . . . Administering Call-processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . SNMP Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
555
555 556 561 565 578
Chapter 17: Collecting Billing Information. . . . . . . . . . . . . . . . .

Collecting Information About Calls. . . . . . . . . . . . . . . . . . . . . . . . . . Recording Calls Between Users on the Same Server . . . . . . . . . . . . . . . . Tracking Calls by Account Code . . . . . . . . . . . . . . . . . . . . . . . . . . . Forcing Users to Enter Account Codes . . . . . . . . . . . . . . . . . . . . . . . Receiving Call-Charge Information . . . . . . . . . . . . . . . . . . . . . . . . . . Viewing Call Charge Information . . . . . . . . . . . . . . . . . . . . . . . . . . .
591
591 594 596 597 599 602
Contents
Chapter 18: Command Reference . . . . . . . . . . . . . . . . . . . . .

Command Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
605
605
Chapter 19: Telephone Reference . . . . . . . . . . . . . . . . . . . . .

500 telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2400 telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2500-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4600-series IP telephones 6200-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
647
648 648 649 649 651 655 659 660 663 668 684 689 689 696 699 703
6400-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7100-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7300-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 731x-series hybrid telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7400-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ISDN telephones (7500s & 8500s) . . . . . . . . . . . . . . . . . . . . . . . . . . 8110 telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8400-series telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CALLMASTER telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cordless telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Internet Protocol (IP) Softphones . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 20: Screen Reference . . . . . . . . . . . . . . . . . . . . . . . 709

AAR and ARS Digit Analysis Table . . . . . . . . . . . . . . . . . . . . . . . . . . AAR and ARS Digit Conversion Table . . . . . . . . . . . . . . . . . . . . . . . . Abbreviated Dialing List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Access Endpoint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Administered Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Agent Login ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Alias Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Alphanumeric Dialing Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Announcements/Audio Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . ARS Toll Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Audix-MSA Node Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Authorization Code COR Mapping . . . . . . . . . . . . . . . . . . . . . . . . Best Service Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 709 715 719 730 735 741 746 748 750 758 759 779 780 782
Contents
Bulletin Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call Vector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CAMA Numbering Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CDR System Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Change Station Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Class of Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Code Calling IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Command Permission Categories . . . . . . . . . . . . . . . . . . . . . . . . . . Configuration Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Console Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Coverage Answer Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Coverage Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Crisis Alert System Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . CTI Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Data modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Daylight Savings Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DCS to QSIG TSC Gateway screen . . . . . . . . . . . . . . . . . . . . . . . . . . Dial Plan Analysis Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial Plan Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Digit Absorption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DLG Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DS1 Circuit Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Extended Pickup Group
785 788 795 797 810 813 830 834 835 840 843 857 859 864 868 873 908 911 914 916 921 925 926 928 953 955 956 975 1052 1055 1057 1059 1077 1111 1113
Extensions Administered to have an MCT-Control Button . . . . . . . . . . . . . . . . . . . . . . . . . . . Feature Access Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feature-Related System Parameters . . . . . . . . . . . . . . . . . . . . . . . . . Firmware Station Download. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Group Paging Using Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . Holiday Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hospitality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Integrated Announcement Boards . . . . . . . . . . . . . . . . . . . . . . . . . . Integrated Announcement Translations . . . . . . . . . . . . . . . . . . . . . . .
Contents
Intercom Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Inter-Exchange Carrier (IXC) Codes . . . . . . . . . . . . . . . . . . . . . . . . . Intra-Switch CDR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . IP Address Mapping IP Codec Set IP Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1114 1116 1118 1120 1123 1129 1135 1148 1149 1156 1166 1170 1200 1203 1206 1218 1249 1251 1253 1257 1265 1273 1278 1282 1283 1287 1295 1322 1328 1331 1333 1335 1336 1341 1343
IP Network Region
IP Node Names. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . IP-Options System Parameters IP Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ISDN Numbering Calling Party Number Conversion for Tandem Calls . . . . . . ISDN Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ISDN Numbering Private . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ISDN Numbering Public/ Unknown . . . . . . . . . . . . . . . . . . . . . . . . ISDN-BRI Trunk Circuit Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Language Translations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Listed Directory Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Local Survivable Processors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Location Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Login Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loudspeaker Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Media-Gateway. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Meet-me Vector Directory Numbers . . . . . . . . . . . . . . . . . . . . . . . . . Mode Code Related System Parameters . . . . . . . . . . . . . . . . . . . . . . . Modem Pool Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Multifrequency-Signaling-Related Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Multiple Level Precedence & Preemption (MLPP) Parameters . . . . . . . . . . . Music Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Node Number Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Packet Gateway Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Partition Routing Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Personal CO Line Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pickup Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Precedence Routing Digit Analysis Table . . . . . . . . . . . . . . . . . . . . . .
11
Contents
Precedence Routing Digit Conversion Table . . . . . . . . . . . . . . . . . . . . PRI Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . QSIG to DCS TSC Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Remote Call Coverage Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Remote Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RHNPA Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Route Pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Security-Related System Parameters . . . . . . . . . . . . . . . . . . . . . . . . Signaling Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Site Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Parameters Call Coverage/Call Forwarding . . . . . . . . . . . . . . . . System Parameters Country-Options . . . . . . . . . . . . . . . . . . . . . . . . System-Parameters Customer-Options . . . . . . . . . . . . . . . . . . . . . . . System Parameters OCM Call Classification . . . . . . . . . . . . . . . . . . . . System Parameters - SCCAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Telecommuting Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tenant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Terminal Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Terminating Extension Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . TFTP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Time of Day Coverage Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Time of Day Routing Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Toll Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tone Generation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Trunk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Uniform Dial Plan Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Uniform Dial Plan Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Vector Directory Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1345 1348 1353 1355 1361 1363 1365 1367 1378 1386 1408 1409 1456 1465 1469 1497 1501 1503 1504 1508 1515 1519 1521 1523 1525 1529 1534 1622 1623 1626
Index
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1637
Overview
About this book
Overview
Avaya Communication Manager is the centerpiece of Avaya applications. Running on a variety of Avaya Media Servers and DEFINITY Servers, and providing control to Avaya Media Gateways and Avaya communications devices, Communication Manager can be designed to operate in either a distributed or networked call processing environment. Communication Manager carries forward all of a customers current DEFINITY capabilities, plus offers all the enhancements that enable them to take advantage of new distributed technologies, increased scalability, and redundancy. Communication Manager evolved from DEFINITY software and delivers no-compromise enterprise IP solutions. Communication Manager is an open, scalable, highly reliable and secure telephony application. The software provides user and system management functionality, intelligent call routing, application integration and extensibility, and enterprise communications networking.
Purpose of this book

This book describes the procedures and screens used in administering the most recent release of Communication Manager running on any of the following:
Avaya media servers - DEFINITY servers - S8100, S8300, S8500, or S8700 Media Servers
Avaya media servers configured as a Local Survivable Processor (LSP). Avaya media gateways - MCC1 or SCC1 Media Gateways - G350, G600, G650, or G700 Media Gateways
Newer releases of Communication Manager contain all the features of prior releases.
Intended audience
This document is intended for system administrators and managers, for users interested in information about specific features, and Avaya personnel responsible for planning, designing, configuring, selling, and supporting the system.
13
About this book
Contents
This document includes the following chapters:
Chapter 1: System Basics tells you how to log in and log off, set permissions for others who use the administration terminal, set daylight savings rules, set the system date and time, post messages, and back up the information you administer. Chapter 2: Planning the System provides information on system-wide functions. It explains how to read, use, and make simple changes to your dial plan, and how to assign feature access codes. Chapter 3: Managing Phones explains how to add, swap, and remove phones, and how to customize a telephone, for Communication Manager administrators. Chapter 4: Managing Telephone Features explains how to administer feature buttons for your users phones. Chapter 5: Managing Attendant Consoles explains attendant console feature buttons, and tells you how to change, move, or add attendant consoles. Chapter 6: Managing Displays provides information on the messages that appear on the read-out screen on display phones. Chapter 7: Handling Incoming Calls shows you how to set up call coverage for incoming calls to be sure that incoming calls are answered when the called party is unavailable. Chapter 8: Routing Outgoing Calls explains how Avaya Communication Manager handles outgoing calls and tells you how to modify call restrictions and your routing plan. Chapter 9: Managing MultiMedia Calling describes the Multimedia Applications Server Interface (MASI), and provides instructions on administration, monitoring, and troubleshooting. This section also provides information on Multimedia Call Handling (MMCH), which enables users to control voice, video, and data transmissions using a telephone and PC. Chapter 10: Setting Up Telecommuting provides information on system-wide settings and individual user administration for telecommuting. Chapter 11: Enhancing System Security provides information on analyzing and setting up basic system security, preventing toll fraud, using logins and permissions and passwords, and dealing with security violations. Chapter 12: Managing Trunks contains procedures for working with analog and digital trunks. Specialized trunks such as APLT, tandem, release-link, DMI-BOS and ISDN trunk groups are not covered in this manual. Chapter 13: Managing Announcements tells you how to record, save, copy, restore and delete announcements.
Conventions used
Chapter 14: Managing Group Communications shows you how to administer your system so users can page other users or use their phones as intercoms. You can also give specific users permission to monitor other users calls or to interrupt active calls with important messages. Chapter 15: Managing Data Calls describes the system features available to enable data communications. Chapter 16: Administering Media Servers describes how to administer an Avaya S8700 or S8710 Media Server and an Avaya G700 Media Gateway and the Avaya S8300 Media Server. Chapter 17: Collecting Billing Information provides information on account codes, and on tracking and collecting information about calls. Chapter 18: Command Reference Use the commands in these tables to access each administration screen. Chapter 19: Telephone Reference describes many of the telephones that you can connect to Communication Manager. It also describes the unique features and buttons for each telephone series to help you administer your user phones. Chapter 20: Screen Reference provides a brief description and a graphic representation of the Communication Manager screens used for administration. It also lists the valid values for fields on the screens, and describes when and why to use each value.
Conventions used
Become familiar with the following terms and conventions. They help you use this book with Communication Manager.
A "screen" is the display of fields and prompts that appear on a terminal monitor. See the Screen Reference chapter for an example of a screen and how it is shown in this book.
We use the term "telephone" in this book. Other Avaya books might refer to telephones as voice terminals, stations, or endpoints. Keys and buttons are printed in a bold font: Key. Titles of screens are printed in a bold font: Screen Name. Names of fields are printed in a bold font: Field Name. Text (other than commands) that you need to type into a field are printed in a bold font: text. Commands are printed in a bold constant width font: command. Variables are printed in a bold constant width italic font: variable.
15
About this book
We show complete commands in this book, but you can always use an abbreviated version of the command. For example, instead of typing list configuration station, you can type list config sta. If you need help constructing a command or completing a field, remember to use Help. - When you press Help at any point on the command line, the system displays a list of available commands. - When you press Help with your cursor in a field on a screen, the system displays a list of valid entries for that field.
Messages that the system displays are printed in a constant width font: system message. To move to a certain field on a screen, you can use the Tab key, directional arrows, or the Enter key on your keyboard. If you use terminal emulation software, you need to determine what keys correspond to Enter, Return, Cancel, Help, and Next Page keys. We show commands and screens from the newest release of Communication Manager and see the most current books. Substitute the appropriate commands for your system and see the manuals you have available. The status line or message line can be found near the bottom of your monitor. This is where the system displays messages for you. Check the message line to see how the system responds to your input. Write down the message if you need to call the helpline. When a procedure requires you to press Enter to save your changes, the screen clears. The cursor returns to the command prompt. The message line shows "command successfully completed" to indicate that the system accepted your changes.
Admonishments
Admonishments that might appear in this book have the following meanings: Note: Draws attention to information that you must heed. Tip:
Tip:
Note:
Draws attention to information that you might find helpful.
! CAUTION:
CAUTION:
Denotes possible harm to software, possible loss of data, or possible service interruptions.
!
WARNING:
WARNING: Denotes possible harm to hardware or equipment.
Trademarks
! DANGER:
DANGER:
Denotes possible harm or injury to your body.
!
SECURITY ALERT:
SECURITY ALERT: Denotes when system administration might leave your system open to toll fraud.
Trademarks
All trademarks identified by or are registered trademarks or trademarks, respectively, of Avaya, Inc. All other trademarks are the property of their respective owners.
Related Sources
The following documents provide additional information. Administration for Network Connectivity for Avaya Communication Manager, 555-233-504 ATM Installation, Upgrades, and Administration using Avaya Communication Manager, 555-233-124 Avaya Application Solutions -- IP Telephony Deployment Guide, 555-245-600 Avaya Communication Manager Advanced Administration Quick Reference, 03-300364 Avaya Communication Manager Basic Administration Quick Reference, 03-300363 Avaya Communication Manager Basic Diagnostics Quick Reference, 03-300365 Avaya Licensing Guide, 03-300157 Avaya Toll Fraud and Security Handbook, 555-025-600 Converged Communications Server Installation and Administration, 555-245-705 DEFINITY Communications Systems Generic 2.2 and Generic 3 Version 2 DS1/CEPT1/ISDN PRI Reference, 555-025-107 DEFINITY Enterprise Communications Server Release 1.1 Getting Started with the Avaya R300 Remote Office Communicator, 555-233-769 Feature Description and Implementation for Avaya Communication Manager, 555-245-205 Hardware Guide for Avaya Communication Manager, 555-245-207 Highlights of Avaya Communication Manager, 555-245-704 Installation, Upgrades and Additions for Avaya CMC1 Media Gateways, 555-233-118
17
About this book
Maintenance Alarms for Avaya Communication Manager 2.1, Media Gateways and Servers, 03-300190 Maintenance for Avaya DEFINITY Server R, 555-233-117 Maintenance for Avaya MultiVantage and DEFINITY Server CSI, 555-233-119 Maintenance for Avaya DEFINITY Server SI, 555-233-123 Maintenance Commands for Avaya Communication Manager 2.1, Media Gateways and Servers, 03-300191 Maintenance Procedures for Avaya Communication Manager 2.1, Media Gateways and Servers, 03-300192 Overview for Avaya Communication Manager, 555-233-767 System Capacities Table for Avaya Communication Manager on Avaya Media Servers, 555-245-601 Upgrades and Additions for Avaya DEFINITY Server R, 555-233-115 Reports for Avaya Communication Manager, 555-233-505 For documents not listed here, go to http://www.avaya.com. Select Support and then Product Documentation.
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If you have internet access, you can view and download the latest version of Avaya documentation products. To view any book, you must have a copy of Adobe Acrobat Reader. Note: If you dont have Acrobat Reader, you can get a free copy at http:// www.adobe.com.
Note:
For example, to access an electronic version of this book: 1. Access the Avaya Web site at http://www.avaya.com/support/. 2. Click Product Documentation. 3. To find a specific book, type the document number (for example, 555-233-506 for this book) in the Search Support text box, and then click GO. 4. In the resulting list, locate the latest version of the document, and then click the document title to view the latest version of the book.
How to order documentation
How to order documentation

In addition to this book, other description, installation and test, maintenance, and administration books are available. This document and any other Avaya documentation can be ordered directly from the Avaya Publications Center toll free at 1-800-457-1235 (voice) and 1-800-457-1764 (fax). Customers outside the United States should use +1-410-568-3680 (voice) and +1-410-891-0207 (fax).
How to comment on this book

Avaya welcomes your feedback. Contact us through:

e-mail: document@avaya.com fax: 1-303-538-1741 Contact your Avaya representative
Mention this documents name and number, Administrators Guide for Avaya Communication Manager, 555-233-506. Your comments are of great value and help improve our documentation.
How to get help

If you suspect that you are being victimized by toll fraud and you need technical assistance or support in the United States and Canada, call the Technical Service Centers Toll Fraud Intervention Hotline at 1-800-643-2353. If you need additional help, the following resources are available. You may need to purchase an extended service agreement to use some of these resources. See your Avaya representative for more information. Go to the Avaya Web site at http://www.avaya.com/support:
If you are within the United States, click the Escalation Management link. Then click the appropriate link for the type of support you need. If you are outside the United States, click the Escalation Management link. Then click International Services, which includes telephone numbers for the international Centers of Excellence. Or contact your local Avaya authorized dealer for any additional help and questions.
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About this book
Chapter 1: System Basics
Logging into the System

You must log in before you can administer your system. If you are performing remote administration, you must establish a remote administration link and possibly assign the remote administration extension to a hunt group before you log in. The members of this hunt group are the extensions of the data modules available to connect to the system administration terminal. For information about setting up remote administration, contact your Avaya technical support representative. Note: Avaya recommends that you change your password frequently to prevent unauthorized access to your system. For instructions on how to change your password, see Changing Passwords on page 409.
Note:
When not using the system, log off for security purposes.
Instructions
Logging into the system
This procedure provides instructions for logging in from the system terminal not a remote terminal. To log into the system: 1. Enter your login name and press Enter. 2. Enter your password and press Enter. For security, your password does not display as you type it. 3. Enter the kind of terminal you have or the type your system emulates and press Enter. The Command prompt displays. Note: If you enter the wrong terminal type, it can lock up your system. If the system is not responding to keyboard commands, type newterm and press Enter. Enter the correct terminal type on the new screen and press Enter. If this does not work, turn the power off only on the terminal and then turn it back on. The terminal reboots and you can log in again.
Note:
21
System Basics
Logging in for remote administration

To log in for remote administration: 1. Dial the Uniform Call Distribution (UCD) group extension number. Note: The UCD group extension number is assigned when you set up remote administration.
Note:
If you are off-premises, use the Direct Inward Dialing (DID) number, a Listed Directory Number (LDN) (you must use a telephone), or the trunk number dedicated to remote administration. If you are on-premises, use an extension number. If you dialed a DID number, dedicated trunk number, or extension, you receive data tone or visually receive answer confirmation. If an LDN was dialed, the attendant will answer. a. Ask to be transferred to the UCD group extension number. You receive data tone or visually receive answer confirmation. b. Transfer the voice call to your data terminal.
The Login prompt displays. 2. Complete the steps for Logging into the System on page 21. For information about setting up remote administration, contact your Avaya technical support representative.
Failed login attempts

SAT login failure
If you are using the System Access Terminal (SAT), you can use the Security Violations Notification feature to disable a users login if a threshold of failed login attempts is reached within a specified time period. Administer these parameters on the Security-Related System Parameters screen. For instance, if you set the Login Threshold to 3 and the Time Interval to 10 minutes, and there are 3 failed login attempts in 10 minutes or less, that login is disabled. To re-enable a login ID that has been disabled by a security violation, type enable login nnnnn, where nnnnn is the login you want to re-enable. You can view SVN-disabled logins on the "monitor security-violations login" report, or by typing list logins. For more information on setting up SVN for SAT login lockout, see the "Screen Reference" chapter, Login Administration and Security-Related System Parameters sections. See also Chapter 11: Enhancing System Security. For a complete description of the Security Violation Notification feature, see "Security Violation Notification " in Feature Description and Implementation for Avaya Communication Manager, 555-245-205.
Accessing the S8700 or S8710 Media Server
Server login failure

Communication Manager has an automatic lockout mechanism that is activated when there are 4 login failures in 10 minutes or less. The login will be locked out for 5 minutes. An account lockout event is logged to the security log. This type of lockout applies for all shell and Web access logins, including SAT logins.

To administer the S8700 or S8710 Media Server, you must be able to access it. Personal computers and services laptop computers equipped with a network PCMCIA card, Avaya Site Administration (ASA), and a Web browser are the primary support access for system initialization, aftermarket additions, and continuing maintenance. You can access the S8700 or S8710 Media Server in one of three ways:

directly remotely over the customers local area network (LAN) over a modem
A direct connection and over the customers LAN are the preferred methods. Remote access over a modem is for Avaya maintenance access only.
Accessing the S8700 or S8710 Media Server Directly

You can access the S8700 or S8710 Media Server directly by plugging a computer into the services port which defaults to port 2 (Eth1) on the back of the media server. You must use a crossover cable with an RJ45 connector on each end. Plug the other end into the network connector (NIC card) on the your computer. You may need a NIC card adapter. Once connected, you can administer the media server using three tools:

Media server web interface for server-specific administration. ASA for various features of Avaya Communication Manager A command line interface in a Telnet window for features of Avaya Communication Manager.
Media Server Web Interface

You can access the media server web interface either by connecting directly to the services port on the media server or connecting over the customers network.
23
System Basics
Connected to the services port

To use the media server web interface: 1. Open either the Netscape or MS Internet Explorer browser. 2. In the Location/Address field, type 192.11.13.6 and press Enter. 3. When prompted, log in to administer the S8700 or S8710 Media Server and the features of Avaya Communication Manager.
Connected to the customer network

To use the media server web interface: 1. Open either the Netscape or MS Internet Explorer browser. 2. In the Location/Address field, type the active server name or IP address and press Enter. 3. When prompted, log in to administer the S8700 or S8710 Media Server and the features of Avaya Communication Manager. You may also connect directly to an individual server using its name or IP address.
Avaya Site Administration

To use ASA: 1. You must have a PC or laptop with Avaya Site Administration installed on it. 2. You must be connected over a LAN to either:

a dedicated LAN port for service technicians, or a customer LAN port
Instructions
1. Start up ASA by double-clicking the ASA icon, or click Start>Programs>Avaya Site Administration. 2. In the Target System field, use the pull-down menu to select the desired system. If you have not set up the desired system, click the New VOICE SYSTEM icon (on the left of the toolbar row). Complete the Add Voice System wizard to build the system record. When completed, the record will be available in the Target System pull-down list. 3. Click Start GEDI. You now are connected to the desired system.
Installing Avaya Site Administration

If you do not have ASA on your computer, make sure your personal computer (PC) or laptop first meets the following minimum requirements: Operating systems Windows 2000 Windows XP 2003 (Standard and Enterprise) Graphics adapter Floppy disk drive CD-ROM Available hard disk space Processor/RAM Pentium-class 300 MHz/64 MB Pentium-class 300 MHz/64 MB Pentium-class 300 MHz/64 MB SVGA with minimum screen resolution of 800 x 600 3-1/2 in. 1.44-MB floppy disk drive CD-ROM drive (required to install ASA from CD) A minimum of 100-MB free hard disk space is required. The requirement for disk space depends on the size and number of configuration data sets. Standard PC or network printer port is required for connecting to a printer to produce station button labels. Required for network access to the S8700 or S8710 Media Server, AUDIX, and other network-connected systems. One free serial port capable of 9600-bps operation is required for a connection to each serial device (UPS). Avaya recommends that PCs have at least a 16550A UART or 16550A UART simulator (capable of 56 kbps DTE-speed connections). USB and internal modems should emulate this hardware. A second serial port is required for simultaneous connection to AUDIX through a serial connection.
Printer port
Network adapter
Free serial ports
Install ASA on your computer using the Avaya Site Administration CD. Place the ASA CD in the CD-ROM drive and follow the installation instructions in the install wizard. ASA supports a terminal emulation mode, which is directly equivalent to using SAT commands on a dumb terminal or through a Telnet session. ASA also supports a whole range of other features, including the graphically enhanced interface (GEDI) and Data Import. For more information see the Help, Guided Tour, and Show Me accessed from the ASA Help menu.
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System Basics
Configuring Avaya Site Administration

When Avaya Site Administration is initially installed on a client machine, it needs to be configured to communicate with Communication Manager on the Media Server. When it runs initially, after downloading, you need to create a new entry for the switch connection. To create new entries for the switch, use the following procedure.
Adding a Switch Administration Item

1. Click File > New > Voice System. The system displays the Add Voice System screen . 2. Enter a name in the Voice System Name: field. 3. Click Next. The connection type dialog box displays. 4. Click the Network connection radio button. 5. Click Next. The Network Connection dialog box displays. 6. Enter the IP address used to connect to the Media Server. 7. Click Next. The Network Connection/Port Number dialog box displays. 8. TCP/IP Port Number: For the port number, enter port 5023. 9. Click Next. The Network Connection/Timeout Parameters dialog box displays. Leave the default values for the timeout parameters. 10. Click Next. The login type dialog box displays. 11. Click the "I want to login manually each time" radio button. 12. Click Next. The switch summary dialog box displays. 13. Check the information, use the Back button to make corrections if necessary, and click the Test button to test the connection. 14. When the connection is successfully tested, click Next and then Finish.
Accessing the S8700 or S8710 Media Server Remotely over the network
You can access the S8700 or S8710 Media Server from any computer connected through the LAN. To access either server, use the IP address assigned to the server you want to access. You can also use the active server address to connect automatically to the server that is active. Once connected, you can administer the media server using three tools:

Media server web interface for server-specific administration and call processing features Avaya Site Administration for Communication Manager (Only available on the active Communication Manager server) A command line interface via a Telnet window for Linux shell commands.
Logging in with Access Security Gateway
Logging in with Access Security Gateway

Access Security Gateway (ASG) is an authentication interface used to protect the system administration and maintenance ports and logins associated with Avaya Communication Manager. ASG uses a challenge and response protocol to validate the user and reduce unauthorized access. You can administer ASG authentication on either a port type or login ID. If you set ASG authentication for a specific port, it restricts access to that port for all logins. If you set ASG authentication for a specific login ID, it restricts access to that login, even when the port is not administered to support ASG. Authentication is successful only when Avaya Communication Manager and the ASG communicate with a compatible key. You must maintain consistency between the Access Security Gateway Key and the secret key assigned to the Communication Manager login. For more information about ASG, see Using Access Security Gateway on page 403.
Before you start

Before you can log into the system with ASG authentication, you need an Access Security Gateway Key, and you need to know your personal identification number (ASG). The Access Security Gateway Key must be pre-programmed with the same secret key (such as, ASG Key, ASG Passkey, or ASG Mobile) assigned to the Avaya Communication Manager login. Verify that the Access Security Gateway (ASG) field on the System-Parameters Customer Options screen is set to y. If not, contact your Avaya representative.
Instructions
To log into the system with ASG: 1. Enter your login ID and press Enter. The system displays the challenge number (for example, 555-1234) and system Product ID number (for example, 1000000000). The Product ID provides Avaya Services with the specific identifier of your Avaya MultiVantage communications application. 2. Press ON to turn on your Access Security Gateway Key. 3. Type your PIN and press ON. The Access Security Gateway Key displays a challenge prompt. 4. At the challenge prompt on the Access Security Gateway Key, type the challenge number without the "-" character (for example, 5551234) from your screen and press ON. The Access Security Gateway Key displays a response number (for example, 999-1234).
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System Basics
5. At the response prompt on your terminal, type the ASG response number without the "-" character (for example, 9991234) and press Enter. The Command prompt displays. Note: If you make 3 invalid login attempts, the system terminates the session. For more information, see the appropriate maintenance book for your system.
Note:
Fixing problems
Note:
Note: When logging in failures occur, if you are a super-user, you can use the list asg-history command to determine the cause. The ASG history log contains the last 100 or 250 records depending on your system. This log contains the date and time, the port mnemonic, the login ID entered (correct or incorrect), and the status for each session attempt. For specific information about the ASG history log, see Reports for Avaya Communication Manager.
Logging off the System

For security, log off any time you leave your terminal. If you use terminal emulation software to administer Communication Manager, log off the system and exit the emulation application before switching to another software package.
Instructions
To log off: 1. Type logoff and press Enter. If the Facility Test Call or Remote Access features are administered, Alarm origination is disabled, or if you have busied out resources or active minor or major alarms, a security screen displays. You may want to take appropriate action (for example, disable these features or address any alarms) before you log off. If none of the above special circumstances exist, the system logs you off.
Setting Command Permissions
Figure 1: Logoff screen
Facility Test Call Administered Remote Access Administered Alarm Origination is currently disabled Active major/minor alarm detected; be sure to resolve it Proceed with Logoff? [n]
2. At the Proceed with Logoff prompt, type y to log off. If you log off with alarm origination disabled and the system generates an alarm, Avaya support services will not receive any notification of the alarm. For more information about alarms, see the maintenance book for your system.
Setting Command Permissions

Avaya Communication Manager allows you to modify the permissions associated with a login. The system maintains default permissions for each level of login, but you may want to further restrict the login, or at least make sure the defaults are appropriate for the user. The default values for these fields vary based on the login type. When set to y, the permissions on the Command Permission Categories screen apply for any object that is not restricted. The second and third pages of the Command Permission Categories screen allow you to restrict the user from any access to specified objects. If you want to limit a users permissions beyond those on page one, enter the objects in this list. For example, if you want a user to be able to add and change stations, but not VDNs, you can enter y in the Administer Stations field and the Additional Restrictions field. Then on page 2 or 3, enter vdn as a restricted object.
Instructions
In our example, we set the permissions necessary to allow the user to administer daylight savings time rules.
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System Basics
To change command permissions: 1. Type change permissions sup3ru and press Enter. The Command Permission Categories screen displays. Figure 2: Command Permission Categories screen
COMMAND PERMISSION CATEGORIES Login Name: sup3ru COMMON COMMANDS Display Admin. and Maint. Data? y System Measurements? y ADMINISTRATION COMMANDS Administer Stations? y Administer Trunks? y Additional Restrictions? n MAINTENANCE COMMANDS Maintain Stations? n Maintain Trunks? n Maintain Systems? n
Administer Features? y Administer Permissions? y
Maintain Switch Circuit Packs? n Maintain Process Circuit Packs? n Maintain Enhanced DS1? n
2. Type y in the Display Admin and Maint Data field. 3. Type y in the Administer Features field. 4. Press Enter to save your work.
More information
There are 2 types of users superuser and non-superuser.
A superuser provides access to the add, change, display, list, and remove commands for all customer logins and passwords. The superuser can administer any mix of superuser/ non-superuser logins. The superuser can administer between 10 and 19 logins depending on your system. Logins must be 3 to 6 alphabetic/numeric characters, or a combination of both. Note: If several users are logging in and out at the same time, a user may see the message: Transient command conflict detected; please try later. After the users have completed logging in or out, the terminal is available for use.
Note:
Establishing Daylight Savings Rules
Note:
Note: Non-superusers may change their password with permission set by the superuser. However, once a password has been changed, a non-superuser must wait 24 hours before changing the password again.

Avaya Communication Manager allow you to set the daylight savings time rules so that features, such as time-of-day routing and call detail recording (CDR), adjust automatically to daylight savings time. The correct date and time ensure that CDR records are correct. You can set daylight savings time rules to transition to and from daylight savings time outside of normal business hours, so the number of affected CDR records is small. You can set up 15 customized daylight savings time rules. This allows Communication Manager administrators with servers in several different time zones to set up a rule for each. A daylight savings time rule specifies the exact time when you want to transition to and from daylight savings time. It also specifies the increment at which to transition (for example, 1 hour).
Instructions
Establishing daylight savings rules
In our example, we set daylight savings time rules. To modify a daylight savings rule: 1. Type change daylight-savings-rules and press Enter. The Daylight Savings Rules screen appears.
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System Basics
Figure 3: Daylight Savings Rules screen

DAYLIGHT SAVINGS RULES Rule Change Day 0: 1: 2: 3: 4: 5: 6: 7: No Daylight Savings Start: Stop: Start: Stop: Start: Stop: Start: Stop: Start: Stop: Start: Stop: Start: Stop: first first first first first first first first first first first first first first Sunday___ Sunday___ _________ _________ _________ _________ _________ _________ _________ _________ _________ _________ _________ _________ on on on on on on on on on on on on on on or or or or or or or or or or or or or or after after after after after after after after after after after after after after April___ 1 October_25 ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ at at at at at at at at at at at at at at _2:00 _2:00 __:__ __:__ __:__ __:__ __:__ __:__ __:__ __:__ __:__ __:__ __:__ __:__ 01:00
Month___Date Time____Increment
2. Complete the Start fields for rule 1. Rule 1 applies to all time zones in the U.S. and begins on the first Sunday on or after 1 April at 2:00 a.m. with a 01:00 increment. Daylight Savings Time stops on the first Sunday on or after 25 October at 2:00 a.m. also with a 01:00 increment (used as a decrement when switching back to Standard time. The increment is added to standard time at the specified start time and the clock time shifts by that increment (for example, for 01:59:00 to 01:59:59 the clock time shows 01:59 and at 02:00 the clock shows 03:00). On the stop date, the increment is subtracted from the specified stop time (for example, for 01:59:00 to 01:59:59 the clock time shows 01:59 and at 02:00 the clock shows 01:00). a. Type Sunday in the Change Day field. b. Type April in the Month field. c. Type 1 in the Date field. d. Type 2:00 in the Time field. e. Type 1:00 in the Increment field. This information specifies the day, month, date, and time and increment at which you want the system clock to transition to daylight saving time.
Note:
Note: You cannot delete a daylight savings rule if it is in use on either the Locations or Date and Time screens. However, you can change any rule except rule 0 (zero). 3. Complete the Stop fields for rule 1. a. Type Sunday in the Change Day field. b. Type October in the Month field. c. Type 25 in the Date field. d. Type 2:00 in the Time field. This information specifies the day, month, date, and time you want the system clock to transition back to standard time. 4. Press Enter to save your changes.
Displaying daylight savings time rules

To display daylight savings time rules: 1. Type display daylight-savings-rules and press Enter. The Daylight Savings Rules screen appears. Verify the information you entered is correct.
Setting the system date and time

Update the date and time for events such as a leap year, the change to or from daylight savings time, or a system restart after a power failure. The correct date and time assure that CDR records are correct. CDR does not work until the date and time have been entered. Note: Changing the date and time may modify CDR data by 9 hours and 59 minutes. Therefore, you should change the date and time after normal business hours. After you change the date and time, review the time settings for any adjunct (other than AUDIX) linked to your system that uses the system time.
Note:
Before you start

Before you can set the date and time, you need to know whether it is currently daylight savings or standard time and know which daylight savings rule number you want to use. Daylight savings rule numbers are located on the Daylight Savings Rules screen.
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System Basics
Setting Time of Day Clock Synchronization

Time of Day Clock Synchronization enables a server to synchronize its internal clock to UTC time provided by Internet time servers. Avaya uses the LINUX platform system clock connected to an Internet time server to provide time synchronization. The interface for these systems is web-based. LINUX is used in:

S8700 or S8710 IP-Connect S8700 or S8710 Multi-Connect S8700 or S8710 Media Server
For additional information, see Avaya Communication Manager Contact Center Guide to ACD Contact Centers. The following systems use Avaya Site Administration (ASA) for time synchronization.

DEFINITY Server R DEFINITY Server CSI DEFINITY Server SI
Before you start
A standard TCP/IP LAN connection is required to connect to the Internet time servers. If a LAN connection is not available, time sync will be done by setting the platform clock manually through the command line or web interface. On the target server running Communication Manager, verify if Daylight Savings Time is on.
Instructions
Note:
Note: These instructions are for Avaya DEFINITY R, DEFINITY CSI, and DEFINITY SI servers. For additional information, see Avaya Communication Manager Contact Center Guide to ACD Contact Centers.
To set Time of Day Clock Synchronization: 1. Activate the Avaya Site Administration screen.
2. Click the Fault & Performance tab. The Fault & Performance icons display. Figure 4: Avaya Site Administration menu
3. Click Time Synchronization. The Time Synchronization - Properties screen displays.
35
System Basics
Figure 5: Time Synchronization - Properties screen
4. Click in the Offset box. The Plus and Minus radio buttons and the Hours and Minutes fields display. 5. Click Next. The Time Synchronization - Properties screen displays.
Figure 6: Time Synchronization - Properties screen
6. Click Plus to add hours to the remote station (located to the west of the system time) or click Minus to subtract hours to the remote station (located to the east of the system time). 7. In the hours field, enter the number of hours to be added or subtracted to synchronize with the remote site. 8. Click Next. The Time Synchronization - Schedule displays.
37
System Basics
Figure 7: Time Synchronization - Schedule screen
9. Select either:

Run Now to run this program immediately and click Next. Schedule this task to run and check the field below to determine if the default setting is satisfactory. If this setting is not satisfactory, click Schedule.
The Scheduler screen displays.
Figure 8: Scheduler screen
10. In the Date field, highlight each object and use the pull-down menu to select the desired setting. 11. In the Time field, highlight each item of time and use the pull-down menu to select the desired time. 12. In the Recurrent Pattern area, select one radio button for the desired frequency. Notice that each radio button is explained in the area to the immediate right. 13. If there are times to be included, set to the desired frequency. 14. Click OK. The Time Synchronization - Schedule displays. 15. Click Next. The Time Synchronization - Summary screen displays.
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System Basics
Figure 9: Time Synchronization - Summary screen
16. If the time synchronization description is satisfactory, click Finish. If the time synchronization is not satisfactory, click Back and revise the necessary information.
Related topics
See Avaya Communication Manager Contact Center Guide to ACD Contact Centers, for more information about using time of day clock synchronization.
Setting the System Date and Time
Setting the System Date and Time

In our example, we set the date and time to Tuesday, November 5 at 8:30 p.m. standard time. To set the system date and time: 1. Type set time and press Enter. The Date and Time screen displays. Figure 10: Date and Time screen
DATE AND TIME DATE Day of the Week: Tuesday Day of the Month: 5 TIME Hour: 20 Minute: 30 second: XX Daylight Savings Rule: 1 Type: standard Month: November Year: 2002
2. Complete the Date fields. a. Type Tuesday in the Day of the Week field. b. Type November in the Month field. c. Type 5 in the Day of the Month field. d. Type 2002 in the Year field. 3. Complete the Time fields. Use the 24-hour clock to set the hour, so if the current time is 2:00 p.m., you enter 14:00. You cannot update Second it automatically resets to 0 when you save your changes. a. Type 20 in the Hour field. b. Type 30 in the Minute field (8:30 p.m.). c. Type standard in the Type field. d. Type 1 in the Daylight Savings Rule field. 4. Press Enter to save your changes. Note: When you change the date or time, some display phones may not automatically refresh the display. If this occurs, have each user press the date/time button on their telephone to update the display.
Note:
41
System Basics
Displaying the system date and time

To display the system date and time: 1. Type display time and press Enter. The Date and Time screen displays. Verify the information you entered is correct.
Related topics
See Establishing Daylight Savings Rules on page 31 for more information about setting system time. For additional information, see Avaya Communication Manager Contact Center Guide to ACD Contact Centers, 555-230-716.
Using the Bulletin Board

Avaya Communication Manager allows you to post information to a bulletin board. You can also display and print messages from other Avaya server administrators and Avaya personnel using the bulletin board. Anyone with the appropriate permissions can use the bulletin board for messages. Only one user can post or change a message at a time. Whenever you log in, the system alerts you if you have any messages on the bulletin board and the date of the latest message. Also, if Avaya personnel post high-priority messages while you are logged in, you receive notification the next time you enter a command. This notification disappears after you enter another command and reoccurs at login until deleted by Avaya personnel. You maintain the bulletin board by deleting messages you have already read. You cannot delete high-priority messages. If the bulletin board is at 80% or more capacity, a message appears at login indicating how much of its capacity is currently used (for example, 84%). If the bulletin board reaches maximum capacity, new messages overwrite the oldest messages. Note: The bulletin board does not lose information during a system reset at level 1 or level 2. If you save translations, the information can be restored if a system reset occurs at levels 3, 4, or 5.
Note:
Using the Bulletin Board
Instructions
Displaying messages
To display the bulletin board: 1. Type display bulletin-board and press Enter. The Bulletin Board screen displays. Figure 11: Bulletin Board screen
Message (* indicates high-priority) *Avaya is in the process of *investigating your trunk lockup problem. *The Bulletin Board will be updated as *we find information. * * * * * * We recently added a new trunk group (14) and have had many of the members getting locked up. Date 03/02/98 03/02/98 03/02/98 03/02/98
03/02/98 03/02/98 03/02/98
Posting a message
In our example, we post a message to the bulletin board about a problem with a new trunk group, and an Avaya representative replies to our message. To post a message to the bulletin board: 1. Type change bulletin-board and press Enter. The Bulletin Board screen displays. There are three pages of message space within the bulletin board. The first page has 19 lines, but you can only enter text on lines 11-19. The first 10 lines on page 1 are for high-priority messages from Avaya personnel and are noted with an asterisk (*). The second and third pages each have 20 lines, and you can enter text on any line. The system automatically enters the date the message was posted or last changed to the right of each message line.
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System Basics
2. Type your message. You can enter up to 40 characters of text per line. You also can enter one blank line. If you enter more than one blank line, the system consolidates them and displays only one. The system also deletes any blank line if it is line one of any page. You cannot indent text on the bulletin board. The Tab key moves the cursor to the next line. 3. Press Enter to save your changes.
Deleting messages
To delete a message from the bulletin board: 1. Type change bulletin-board and press Enter. The Bulletin Board screen appears. 2. Enter a space as the first character on each line of the message you want to delete and press Enter. 3. Press Enter to save your changes.
Saving Translations
Communication Manager retains all translation data in memory while the system is operating. If it goes down, you lose all this translation data. You must save in-memory translation data to the memory card (flash ROM), disk, or tape. Saving translation data to memory card or tape is the same as backing up your system. Note: Save translations on a daily basis. You may want to save translations after business hours to prevent dial tone delays or during slow business hours if your business is open 24 hours.
Note:
The save translation command writes two time-stamped identical copies of the translation data to the selected memory card, disk, or tape. The save writes one complete copy first, then writes the second copy in a different area of the device both with the same time-stamp. Failure during a save, including a system crash, usually affects only one copy. The affected copy is marked "bad" and should not be used for backup. You can set save translation to be completed automatically as part of regularly scheduled maintenance or manually, as needed. For more information about saving translations automatically, see the maintenance book for your system.
Saving Translations
Tip:
Tip:
To determine if your system saves translations automatically, type display system-parameters maintenance to see if you have scheduled maintenance.
Translation copy protection assigns a number to a specific telephone system and to the flash card or set of flash cards that belong to that system. For Avaya Communication Manager on a DEFINITY Server CSI or Communication Manager on a DEFINITY Server SI, this number is the same on both the translation storage device (flash card) and the Flash PROM (Programmable Read Only Memory) of the processor circuit pack. In a duplicated system, the Flash PROM of each processor circuit pack has a translation ID and both IDs are stored on the memory card. An attempt to initialize (boot) the system with translations that do not contain the same identification number as stored in the processor circuit pack raises a major alarm and disables access to the save translations command for all non-Avaya logins. You also receive a warning message on the copyright screen notifying you of the mismatch. Contact your Avaya representative to correct this mismatch and reset the save translations command. You must correct the mismatch before the end of the specified grace period, otherwise you cannot access system management commands (such as: add, change, remove, and duplicate) that modify translation data. Avaya specifies the grace period during a system installation or following an upgrade.
Before you start

If you are saving translations to a memory card or tape, you must verify the memory card or tape is in place and clear any active alarms from the alarms panel. If you have Avaya Communication Manager on a DEFINITY Server CSI or Communication Manager on a DEFINITY Server SI, verify the memory card translation ID matches the translation ID of your servers Flash PROM.
Instructions
In our example, we save translations to the tapes on both processor A and B. To save translations manually: 1. Type save translation both tape and press Enter. The save process can take up to 10 minutes. You cannot administer your system while the save is in process. The Save Translation screen displays.
45
System Basics
Figure 12: Save Translation screen

SAVE TRANSLATION
Processor SPE_A SPE_B
Command Completion Status Success Success
Error Code 0 0
2. If there is an error message in the Command Completion Status field and an error code in the Error Code field, clear the error and repeat the save process.
More information
When mass storage system (MSS) devices on both processors in a duplex system are specified, translation data is saved from the active processor to the active and standby MSS devices at the same time. If the save to one device fails or one device is out of service, the other save continues. You receive the status of each save separately. Note: If you have a duplex system and you save translation data to both MSS devices one at a time, translation data inconsistencies between the two devices can occur.
Note:
Fixing problems
Note: You cannot see whether the translation ID on the flash card corresponds to the number on the Processor circuit packs. However, if the numbers do not match, the system issues an error message when you attempt a save translation operation.
Note:
When failures occur, the system responds with the following error codes. Problem 1 2 Possible causes Save translation cannot write to the active drive. Save translation cannot write to the standby drive. Solution Repeat the save translation process for the active drive. Repeat the save translation process for the standby drive.
Performing Backups
For more information about error messages and how to correct them, see the maintenance book for your system.
Related topics
See your maintenance book for information about backing up or restoring your system. See Saving Announcements on page 463 for information about backing up announcements for your system. See Restoring Announcements on page 466 for information about restoring announcements to your system.
Performing Backups
Information on performing backups to your system can be found in the Maintenance Procedures Guide, 03-300192.
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System Basics
Chapter 2: Planning the System
Understanding Your Configuration

At a very basic level, Avaya Communication Manager consists of hardware to perform call processing, and the software to make it run. You use the administration interface to let the system know what hardware you have, where it is located, and what you want the software to do with it. You can find out which circuit packs are in the system and which ports are available by entering the command list configuration all. There are variations on this command that display different types of configuration information. Use the help function to experiment, and see which command works for you. To view a list of port boards on your system: 1. Type list configuration port-network and press Enter. The System Configuration screen appears. Figure 13: System Configuration screen
SYSTEM CONFIGURATION Board Number Board Type Code 01A05 01A06 01B05 01C04 01C05 DIGITAL LINE ANALOG LINE ANALOG LINE ANALOG LINE DIGITAL LINE Assigned Ports u=unassigned t=tti p=psa 01 01 u u u u 01 u u 01 u u 02 u u u u u u u 02 u 03 03 u u u u u u u u u u 04 u u u u 04 u u u u 05 u u u u u u u u u u u u u u u u u u u u u 07 u u u u u 07 u u u u 08 u u u u u 08 u u u u
Vintage
TN754B 000002 TN742 000010 TN746B 000008 TN746B 000008 TN2224 000004
01C06 01C10
HYBRID LINE DIGITAL LINE
TN762B 000004 TN754 000004
The System Configuration screen shows all the boards on your system that are available for connecting phones, trunks, data modules and other equipment. You can see the board number, board type, circuit-pack type, and status of each boards ports. The u entries on this screen indicate unused ports that are available for you to administer. These may also appear as p or t, depending on settings in your system.
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Planning the System
You will find many places in the administration interface where you are asked to enter a port or slot. The port or slot is actually an address that describes the physical location of the equipment you are using. A port address is made up of four parts:
cabinet the main housing for all the server equipment. Cabinets are numbered starting with 01. carrier the rack within the cabinet that holds a row of circuit packs. Each carrier within a cabinet has a letter, A to E. slot the space in the carrier that holds an individual circuit pack. Slots are numbered 01-16. port the wire that is connected to an individual piece of equipment (such as a telephone or data module). The number of ports on a circuit pack varies depending on the type.
So, if you have a single-carrier cabinet, the circuit pack in slot 06 would have the address 01A06. If you want to attach a telephone to the 3rd port on this board, the port address is 01A0603 (01=cabinet, A=carrier, 06=slot, 03=port).
Understanding the Dial Plan

Your dial plan tells your system how to interpret dialed digits. For example, if you dial 9 on your system to access an outside line, it is actually the dial plan that tells the system to find an external trunk when a dialed string begins with a 9. The dial plan also tells the system how many digits to expect for certain calls. For example, the dial plan may indicate that all internal extensions are 4-digit numbers that start with 1 or 2. Let us take a look at an example dial plan so youll know how to read your systems dial plan. The following figure shows an example of a simple dial plan.
Figure 14: Dial Plan Analysis Table screen

change dialplan analysis DIAL PLAN ANALYSIS TABLE Percent Full: Dialed String 0 1 3 4 5 * # Total Length 1 3 5 6 7 3 3 Call Type attd dac ext ext ext fac fac Dialed String __ __ __ __ __ __ __ Total Length _ _ _ _ _ _ _ Call Type ____ ____ ____ ____ ____ ____ ____ 9 Page 1 of 1
The Dial Plan Analysis Table defines the dialing plan for your system. The Call Type column in the Dial Plan Analysis Table indicates what the system does when a user dials the digit or digits indicated in the Dialed String column. The Total Length column indicates how long the dialed string will be for each type of call. For example, this dial plan shows that when users dial a 5-digit number that starts with 3, they are dialing an extension. The Dial Plan Analysis Table in our example contains the following call types:
Attendant (attd) Defines how users call an attendant. Attendant access numbers can be any number from 0 to 9 and contain 1 or 2 digits. In our example figure, the system calls an attendant when users dial 0.
Dial access code (dac) Allows you to use trunk access codes (TAC) and feature access codes (FAC) in the same range. For example, you could define the group 100 to 199, which would allow both FAC and TAC in that range. Dial access codes can start with any number from 1 to 9, * and #, and contain up to 4 digits. In our example figure, dial access codes begin with 1 and must be 3 digits long. Note: The Dial Plan Analysis Table does not allow you to enter a range specifically for trunk access codes. However, the Trunk Group screen still allows you to assign a TAC to a trunk group. The TAC you enter on the Trunk Group screen must match the format you have administered for a DAC on the Dial Plan Analysis Table.
Note:
Extensions (ext) Defines extension ranges that can be used on your system. In our figure, extensions must be in the ranges 30000 to 39999, 40000 to 49999 and 50000 to 59999. Feature access codes (fac) only FAC can be any number from 1 to 9 and contain up to 4 digits. You can use * or #, but only as a first digit. In our example, feature access codes can begin with * or # and are 3-digits long.
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Planning the System
The Dial Plan Analysis Table works with the Dial Plan Parameters Table for fully defining your dial plan. The Dial Plan Parameters Table allows you to set system-wide parameters for your dial plan.
Displaying your dial plan

You might want to take this opportunity to look at and interpret your own dial plan. To display your systems dial plan: 1. Type display dialplan analysis and press Enter.
Modifying your dial plan

It is easy to make changes to your dial plan. For example, we will add a new range of dial access codes to the dial plan. We want to be able to assign both FAC and TAC in the 700 to 799 range. 1. Type change dialplan analysis and press Enter. The Dial Plan Analysis appears. 2. Move the cursor to an empty row. 3. Type 7 in the Dialed String column. Press Tab to move to the next field. 4. Type 3 in the Total Length column. Press Tab to move to the next field. 5. Type dac in the Call Type column. 6. Press Enter to save your changes.
Adding extension ranges

You may find that as your needs grow you want a new set of extensions. Before you can assign a station to an extension, the extension must belong to a range that is defined in the dial plan. We will add a new set of extensions that start with 3 and are 4 digits long (3000 to 3999). To add this set of extensions to the dial plan: 1. Type change dialplan analysis and press Enter. The Dial Plan Analysis Table screen appears. 2. Move the cursor to an empty row. 3. Type 3 in the Dialed String column. Press Tab to move to the next field. 4. Type 4 in the Total Length column. Press Tab to move to the next field. 5. Type ext in the Call Type column. 6. Press Enter to save your changes.
Uniform dial plan

You can also set up a Uniform Dialing Plan that can be shared among a group of servers. For more information, see Feature Description and Implementation for Avaya Communication Manager, 555-245-205.
Multi-Location Dial Plan

When a customer migrates from a multiple independent node network to a single distributed server whose gateways are distributed across a data network, it may initially appear as if some dial plan functions are no longer available. The multi-location dial plan feature preserves dial plan uniqueness for extensions and attendants that were provided in a multiple independent node network, but appear to be unavailable when customers migrate to a single distributed server. This feature is available beginning with Communication Manager, release 2.0. For example, in a department store with many locations, each location might have had its own switch with a multiple independent node network. The same extension could be used to represent a unique department in all stores (extension 123 might be the luggage department). If the customer migrates to a single distributed server, a user could no longer dial 123 to get the luggage department in their store. The user would have to dial the complete extension to connect to the proper department. Instead of having to dial a complete extension, the multi-location dial plan feature allows a user to dial a shorter version of the extension. For example, a customer can continue to dial 123 instead of having to dial 222-123. Communication Manager takes leading digits of the location prefix and adds some or all of its leading digits (specified on the Uniform Dial Plan screen) to the front of the dialed number. The switch then analyzes the entire dialed string and routes the call based on the administration on the Dial Plan Parameters and Dial Plan Analysis screens. Note: Before you can administer the multi-location dial plan feature, the Multiple Locations field on the Optional Features screen must be enabled. To check if this is enabled, use the display system-parameters customer-options command. The Multiple Locations field is on page 3 of the Optional Features screen.
Note:
53
Planning the System
Prepending the location prefix to dialed numbers

Use the Insert Digits field on the Uniform Dial Plan Table screen to assign the location prefix from the callers location on the Locations screen. The system adds some or all of its leading digits (specified on the Uniform Dial Plan screen) to the front of the dialed number. The switch then analyzes the entire dialed string and routes the call based on the administration on the Dial Plan Parameters screen.
Non-IP phones and trunks inherit the location number of the hardware they are connected to (for example, the cabinet, remote office, or media gateway). IP phones indirectly obtain their location number. - A location number is administered on the IP Network Region screen that applies to all phones in that IP region. - If a Location field is left blank on an IP Network Region screen, an IP telephone derives its location from the cabinet where the CLAN board is that the telephone registered through.
IP trunks obtain their location from the location of its associated signaling group. Either direct administration (only possible for signaling groups for remote offices), or the ways described for IP phones, determines the location.
Other options for the dial plan

You can establish a dial plan so that users only need to dial one digit to reach another extension. You can also establish a dial plan that allows users to dial, for example, two digits to reach one extension, and three digits to reach another. This is particularly useful in the hospitality industry, where you want users to be able to simply dial a room number to reach another guest.
Adding feature access codes

As your needs change, you may want to add a new set of FAC for your system. Before you can assign a FAC on the Feature Access Code screen, it must conform to your dial plan. In our example, if you want to assign a feature access code of 33 to Last Number Dialed, first you need to add a new FAC range to the dial plan. To add a FAC range from 30 to 39: 1. Type change dialplan analysis and press Enter. The Dial Plan Analysis Table screen appears. 2. Move the cursor to an empty row. 3. Type 3 in the Dialed String column. Press Tab to move to the next field.
4. Type 2 in the Total Length column. Press Tab to move to the next field. 5. Type fac in the Call Type column. 6. Press Enter to save your changes.
Changing feature access codes

Feature access codes (FAC) allow users to activate and deactivate features from their phones. A user who knows the FAC for a feature does not need a programmed button to use the feature. For example, if you tell your users that the FAC for the Last Number Dialed is *33, then users can redial a telephone number by entering the FAC, rather than requiring a Last Number Dialed button. Many features already have factory-set feature access codes. You can use these default codes or you can change them to codes that make more sense to you. However, every FAC must conform to your dial plan and must be unique. For more information about the dial plan, refer to Understanding the Dial Plan on page 50. Let us try an example. If you want to change the feature access code for Call Park to *72: 1. Type change feature-access-codes and press Enter. The Feature Access Code screen appears. 2. Move the cursor to the Call Park Access Code field. 3. Type *72 in the access code field over the old code. 4. Press Enter to save your changes. If you try to enter a code that is assigned to a feature, the system warns you of the duplicate code and does not allow you to proceed until you change one of them. Tip:
Tip:
To remove any feature access code, merely delete the existing FAC and leave the field blank.
55
Planning the System
Controlling the Features Your Users Can Access

Avaya Communication Manager offers a wide range of features and functions. Some of these you can administer differently from one user to the next. For example, you can give one user a certain set of telephone buttons, and the next user a completely different set, depending on what each person needs to get his/her job done. You decide on these things as you administer the phones for these individuals. Refer to Telephone feature Buttons on page 123 for more information. You can also establish classes of service (COS) to control the Communication Manager features that users can access. For example, you can permit users to forward their calls, or restrict them from placing priority calls. Once you have set permissions for a class of service, you assign this COS to a users telephone or other device. Classes of service are very similar to classes of restriction. COR and COS do not overlap in the access or restrictions they control. Refer to Class of Service on page 614 for more information. Class of service and class of restriction give you great flexibility with what you allow users to do. If you are in doubt about the potential security risks associated with a particular permission, read further in this document, consult the Avaya Products Security Handbook, or contact your Avaya technical support representative.
System-Wide Settings
There are some settings that you enable or disable for the entire system, and these settings effect every user. You may want to look over the various System Parameters screens and decide which settings best meet the needs of your users. To see a list of the different types of parameters that control your system, type display system-parameters and press Help. You can change some of these parameters yourself. Type change system-parameters and press Help to see which types of parameters you can change. In some cases, an Avaya technical support representative is the only person who can make changes, such as to the System-Parameters Customer-Options screen. Type list usage to see all the instances of an object, such as an extension or ip address, in your system. This is useful when you attempt to change administration and receive an "in use" error. See Maintenance Commands, 03-300191, for more information. This chapter offers a few examples of how you establish these system-wide settings. The Screen Reference contains explanations of each of the system parameters screens, and how to use them.
Changing Feature Parameters
Changing Feature Parameters

You can modify the system parameters that are associated with some of the system features. For example, you can use the system parameters to allow music to play if callers are on hold or to allow trunk-to-trunk transfers on the system. Generally, Avaya sets your system parameters when your system is installed. However, you can change these parameters as your organizations needs change. For example, let us say that you are told that the number of rings between each point for new coverage paths should change from 4 to 2 rings. To change the number of rings: 1. Type change system-parameters coverage/forwarding and press Enter. The System Parameters Call Coverage/Call Forwarding screen appears. Figure 15: System-Parameters Call Coverage/Call Forwarding screen
Page 1 of x SYSTEM PARAMETERS -- CALL COVERAGE / CALL FORWARDING CALL COVERAGE/FORWARDING PARAMETERS Local Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 2 Off-Net Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 2 Coverage - Caller Response Interval (seconds): 4
COVERAGE Keep Held SBA At Coverage Point? y External Coverage Treatment For Transferred Incoming Calls? n
FORWARDING Call Forward Override? n Coverage After Forwarding? y
2. In the Local Coverage Subsequent Redirection/CFWD No Answer Interval field, type 2. 3. Press Enter to save your changes. Each telephone in a Call Coverage path now rings twice before the call routes to the next coverage point. The Local Cvg Subsequent Redirection/CFWD No Ans Interval field also controls the number of rings before the call is forwarded when you use Call Forwarding for busy/dont answer calls. This applies only to calls covered or forwarded to local extensions. Use Off-Net to set the number of rings for calls forwarded to public network extensions.
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Planning the System
Setting WAN Bandwidth Limits Between Network Regions

Using the Communication Manager Call Admission Control: Bandwidth Limitation (CAC-BL) feature, you can specify a VOIP bandwidth limit between any pair of IP network regions, and then deny calls that need to be carried over the WAN link that exceed that bandwidth limit. Bandwidth limits may be administered in terms of:

Kbit/sec WAN facilities Mbit/sec WAN facilities Explicit number of connections No limit
It is highly recommended that you have the following design information before setting the bandwidth limits and mapping the connections: 1. Network topology and WAN link infrastructure. 2. An understanding of the Committed Information Rate (CIR) for the WAN infrastructure. 3. Overlay/design of the Network Regions mapped to the existing topology. 4. Codec sets administered in the system. 5. Bandwidth is assumed to be full duplex. The following table can be used to help assess how much bandwidth (in Kbits /sec) is used for various types of codeecs and packet sizes. The values shown assume a 7 byte L2 WAN header (and are rounded up). Table 1: Bandwidth usage (in Kbits/sec) based on packet size and codec selection Packet Size G.711 G.729 G.723-6.3 G.723-5.3 10 ms 102 46 NA NA 20 ms 83 27 NA NA 30 ms 77 21 19 18 40 ms 74 18 NA NA 50 ms 72 16 NA NA 60 ms 71 15 13 12
These values, when compared to the actual bandwidth used for 8 byte as well as 10 byte L2 WAN headers are not significantly different. In some cases, the rounded up values shown above are greater than values used for 10 bytes.
Setting WAN Bandwidth Limits Between Network Regions
The bandwidth usage numbers shown above assume 6 bytes for Multilink Point-to-Point Protocol (MP) or Frame Relay Forum (FRF), 12 Layer 2 (L2) header, and 1 byte for the end-of-frame flag on MP and Frame Relay frames for a total of 7 byte headers only. They do not account for silence suppression or header compression techniques, which might reduce the actual bandwidth. For other types of networks (such as Ethernet or ATM) or for cases where there is a lot of silence suppression or header compression being used, the network may be better modeled by administering the CAC-BL limits in terms of number of connections rather than bandwidth used.
Instructions
Note:
Note: All DIRECT links must be administered first, and INDIRECT links administered last.
To set bandwidth limitations between directly-connected network regions: 1. Type change ip-network region <n>, where n is the region number you want to administer, and press Enter. 2. The IP Network Region screen appears. 3. Scroll to page 3 of the form, Inter Network Region Connection Management. 4. In the codec-set field, enter the number (1-7) of the codec set to be used between the two regions. 5. In the Direct WAN field, enter y. 6. In the WAN-BW-limits field, enter the number and unit of measure (Calls, Kbits, Mbits, No Limit) that you want to use for bandwidth limitation. 7. Press Enter to save your changes. To set bandwidth limitations between indirectly-connected network regions: 1. Type change ip-network region <n>, where n is the region number you want to administer, and press Enter. The IP Network Region screen appears. 2. Scroll to page 3 of the form, Inter Network Region Connection Management. 3. In the codec-set field, enter the number (1-7) of the codec set to be used between the two regions. 4. In the Direct WAN field, enter n. 5. In the Intervening-regions fields, enter up to four intervening region numbers between the two indirectly connected regions.
59
Planning the System
6. In the Dynamic CAC Gateway field, set the gateway that reports the bandwidth limit for this link. The gateway must be configured to be a CAC gateway. 7. Press Enter to save your changes. Note: Type display ip-network region <n> to view the current settings of inter-network region connections. Type status ip-network region <n> to view the current status (i.e., bandwidth and number of connections being used) of network-region connections.
Note:
Administering Treatment for Denied or Invalid Calls

You can administer your system to reroute denied or invalid calls to an announcement, the attendant, or to another extension.
Instructions
In this example, we want:

all outward restricted call attempts to route to an announcement at extension 2040 all incoming calls that are denied to route to the attendant all invalid dialed numbers to route to an announcement at extension 2045 1. Type change system-parameters features and press Enter. The Feature-Related System Parameters screen appears. 2. In the Controlled Outward Restriction Intercept Treatment field, type announcement. 3. Another blank field appears. 4. In this blank field, type 2040. 5. This is the extension of an announcement you recorded earlier. 6. In the DID/Tie/ISDN Intercept Treatment field, type attd. 7. This allows the attendant to handle incoming calls that have been denied. 8. In the Invalid Number Dialed Intercept field, type announcement. 9. Another blank field appears.
10. In this blank field, type 2045. 11. This is the extension of an announcement you recorded earlier. 12. Press Enter to save your changes.
Setting up Music-on-Hold
Setting up Music-on-Hold
Music-on-Hold automatically provides music to a caller placed on hold. Providing music lets the caller know that the connection is still active. The system does not provide music to callers in a multiple-party connection who are in queue, on hold, or parked.
Before you start

You need to determine the music source you will use, and obtain the necessary circuit pack. Refer to the Hardware Guide for Avaya Communication Manager for more information about required hardware. Note: If you use equipment that rebroadcasts music or other copyrighted materials, you may be required to obtain a copyright license from or pay fees to a third party.
Note:
Instructions
In this example, we administer the system to allow local callers and incoming trunk callers to hear music while on hold. Note that if you use Tenant Partitioning, you cannot set up Music on Hold this way. See Providing Service for Multiple Tenants on page 63 for more information. To set up Music-on-Hold: 1. Type change system-parameters features and press Enter. The Feature-Related System Parameters screen appears.
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Planning the System
Figure 16: Feature-Related System Parameters screen

change system-parameters features FEATURE-RELATED SYSTEM PARAMETERS Page 1 of x
Trunk-to-Trunk Transfer? none Automatic Callback - No Answer Timeout Interval (rings): 4_ Call Park Timeout Interval (minutes): 10 Off-Premises Tone Detect Timeout Interval (seconds): 20_ AAR/ARS Dial Tone Required? y Music/Tone On Hold: music Port: _______ Music (or Silence) On Transferred Trunk Calls: all DID/Tie/ISDN Intercept Treatment: attd Messaging Service Adjunct (MSA) Connected? y Internal Auto-Answer of Attd-Extended/Transferred Calls: y Automatic Circuit Assurance (ACA) Enabled? y ACA Referral Calls: local ACA Referral Destination: ________ ACA Short Holding Time Originating Extension: ______ ACA Long Holding Time Originating Extension: ______ Abbreviated Dial Programming by Assigned Lists: Auto Abbreviated/Delayed Transition Interval(rings):
2. In the Music/Tone On Hold field, type music. The Port field appears. 3. In the Port field, type 6040. This is the port address of the music source. 4. In the Music (or Silence) on Transferred Trunk Calls, type all. 5. Press Enter to save your changes. 6. Now administer a class of restriction with Hear System Music on Hold set to y, to allow your local users to hear music on hold.
More information
If a call with either Data Privacy or Data Restriction activated is placed on hold, the Music/Tone on Hold is withheld. This is to prevent transmission of a musical tone that a connected data service might falsely interpret as a data transmission. If you administer the Music/Tone on Hold field to provide music, the system provides the music after a hunt group or Automatic Call Distribution (ACD) split delayed announcement.
Providing Service for Multiple Tenants
Music on Hold may sound distorted when played to IP trunks or to IP phones through certain codecs, particularly the G.723 codec. You can provide different on-hold materials for these endpoints. Using the instructions for Providing Service for Multiple Tenants, create one tenant partition for all endpoints that do not use the G.723 codec and administer Music on Hold for this tenant. Create another tenant partition for endpoints that use the G.723 codec and administer silence, news, or other material that does not sound distorted for these endpoints.
Providing Service for Multiple Tenants

If you manage the switching system for an entire office building, you may need to provide individualized telephone service for each of the firms who are tenants. You can set up your system so that each tenant can have its own attendant, and can chose to have music or play special announcements while callers are on hold.
Before you start

Before you can administer tenants in your system, Tenant Partitioning must be enabled on the System-Parameters Customer-Options screen. To allow tenants to select their own Music on Hold, you must purchase and administer equipment. Refer to the Hardware Guide for Avaya Communication Manager for more information about required hardware. Your Avaya technical support representative can help you administer this hardware.
Instructions
In this example, we are going to administer the system to allow one tenant to play Country music for callers on hold, and another to play Classical music. We will assign these music types to two new tenants. 1. Type change music-sources and press Enter. The Music Sources screen appears.
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Planning the System
Figure 17: Music Sources screen

Music Sources Source 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Type music tone music none none none music none none none music none none none none Port 01A1001 01A1003 Description Country Tone-on-Hold Classical Page 1 of X
12B1301
Oldies
04C2003
Rock
2. For Source 1, enter music for the Type, 01A1001 for the Port, and Country for the Description. 3. Move to Source 3, and enter music for the Type, 01A1003 for the Port, and Classical for the Description. 4. Press Enter to save your changes. 5. Type change tenant 1 and press Enter. The Tenant screen appears. Figure 18: Tenant screen
Tenant 18 Tenant Description: ________________________________________ Attendant Group: 1 Ext Alert Port (TAAS): _______ Ext Alert (TAAS) Extension: ____ Night Destination: _____ Music Source: 1
Receiving Notification in an Emergency
6. In the Tenant Description field, type Dentist. This identifies the client in this partition. 7. In the Attendant Group field, type 1. The attendant group number must also appear in the Group field of the attendant console screen for this tenant. 8. In the Music Source field, type 1. Callers to this tenant will now hear country music while on hold. 9. Press Enter to save your changes. 10. To administer the next partition, type change tenant 2 and press Enter. 11. Administer this tenant, Insurance Agent, to use Attendant Group 2 and Music Source 3. Be sure to change the Attendant Console screen so that this attendant is in group 2. This tenants callers will hear classical music on hold.

If one of your users calls an emergency service such as the police or ambulance, someone, perhaps the receptionist, security or the front desk, needs to know who made the call. Thus, when the emergency personnel arrive, they can be directed to the right place. You can set up Communication Manager to alert the attendant and up to ten other extensions whenever an end-user dials an emergency number. The display on the notified users telephone shows the name and number of the person who placed the emergency call. The phones also ring with a siren-type alarm, which users must acknowledge to cancel.
Before you start

Decide if you want one user to be able to acknowledge an alert, or if all users must respond before an alert is cancelled. Verify that the ARS field is y on the System-Parameters Customer-Options screen. Make sure that the extensions you notify belong to physical digital display phones. Refer to Telephone Reference on page 647 for a list of telephone types. When you assign crisis alert buttons to the phones, check the Type field on the Station screen to be sure you are not using a virtual extension.
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Planning the System
Instructions
In this example, we will set up the system to notify the attendant and the security guards at all 3 entrances when someone dials the emergency number 5555. All three guards must acknowledge the alert before it is silent. 1. Type change ars analysis 5 and press Enter. The AAR and ARS Digit Analysis Table screen appears. Figure 19: AAR and ARS Digit Analysis Table screen
ARS DIGIT ANALYSIS TABLE Location: all Dialed Total String Min Max 5555_____________ 4_ 4_ _________________ __ __ _________________ __ __ _________________ __ __ _________________ __ __ _________________ __ __ _________________ __ __ _________________ __ __ _________________ __ __ _________________ __ __ _________________ __ __ _________________ __ __ _________________ __ __ _________________ __ __ _________________ __ __ _________________ __ __ Route Pattern 1____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ Call Type alrt ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ Percent Full: Node Num ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ANI Reqd n n n n n n n n n n n n n n n n 6
2. In the Dialed String field, type 5555. This is the number that end-users dial to reach emergency services. 3. In the Total Min and Max fields, type 4. In this example, the user must dial all 4 digits for the call to be treated as an emergency call. 4. In the Route Pattern field, type 1. In this example, we use route pattern 1 for local calls. 5. In the Call Type field, type alrt. This identifies the dialed string 5555 as one that activates emergency notification. 6. Press Enter to save your changes.
Now set up the attendant console to receive emergency notification. 7. Type change attendant 1 and press Enter. The Attendant Console screen appears. 8. In the feature button area, assign a crss-alert button. 9. Press Enter to save your changes. 10. Assign a crss-alert button to each security guards telephone. You cannot assign this button to a soft key. See Adding Feature Buttons on page 121 for more information. Finally, we make sure that all security personnel and the attendant will have to acknowledge the alert. 11. Type change system-parameters crisis-alert and press Enter. The Crisis Alert System Parameters screen appears. 12. Go to the Every User Responds field and type y. 13. Press Enter to save your changes.
More information
Attendants cancel an alert by pressing the crisis alert button three times. The first button push turns off the siren, the second stops the lamp from flashing, and the third clears the display. Digital telephone users cancel the siren by pushing the crisis alert button. If you have set the system so that only one user needs to respond, this stops the alerting at all phones. If all users must respond, each telephone continues to alert until that user presses the crisis alert button to acknowledge the alarm. The emergency callers name and extension remain on the display at this point. To completely cancel an alert and clear their displays, users press the Normal button. Once you administer Crisis Alert, Communication Manager still records each emergency call and sends a record to the journal printer, if available. If not, you can view the emergency log with the command list emergency.
Related topics
To determine what types of digital phones have displays, see Telephone Reference on page 647. For information on setting up Centralized Automatic Message Accounting (CAMA) trunks and providing Callers Emergency Service Identification (CESID) information to your local communitys Enhanced 911 system, see CAMA Numbering Format.
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Planning the System
For information about updating station location information without having to change the USA 911 systems Automatic Location Identification database, see the Emergency Location extension field in Station on page 1409. For information on how to administer IP phones to make emergency calls, see Setting up emergency calls on IP phones on page 106. For more information on individual features, see Feature Description and Implementation for Avaya Communication Manager, 555-245-205.
Notifying a Digital Pager of an Emergency

You also have the option of having your emergency calls go to a digital pager. When someone dials an emergency number (for example, 911), the system sends the extension and location (that originated the emergency call) to the administered pager.
Before you start
You need to administer a crss-alert button on at least one of the following. - Attendant Console (use the change attendant command) - Digital telephone set (use the change station command)
The ARS Digit Analysis Table must have emergency numbers in the Call Type column set to alrt (crisis alert). You need a digital numeric pager.
Instructions
To set up crisis alert to a digital pager: 1. Type change system-parameters crisis-alert and press Enter. The Crisis Alert System Parameters screen appears. 2. In the Alert Pager field, type y. This allows you to use the Crisis Alert to a Digital Pager feature and causes additional crisis alert administration fields to appear. 3. In the Originating Extension field, type a valid unused extension to send the crisis alert message. Well type 7768.
Notifying a Digital Pager of an Emergency
4. In the Crisis Alert Code field, type 911. This is the number used to call the crisis alert pager. 5. In the Retries field, type 5. This is the number of additional times the system tries to send out the alert message in case of an unsuccessful attempt. 6. In the Retry Interval (sec) field, type 30. This is length of time between retries. 7. In the Main Number field, type the number that is to be displayed at the end of the pager message. Well type 303-555-0800. 8. In the Pager Number field, type the number for the pager. Well type 303-555-9001. 9. In the Pin Number field, type pp77614567890. This is the PIN number, if required, for the pager. Insert any pause digits (pp) as needed to wait for announcements from the pager service to complete before sending the PIN. 10. In the DTMF Duration - Tone (msec) field, type 100. This is the length of time the DTMF tone is heard for each digit. 11. In the Pause (msec) field, type 100. This is the length of time between DTMF tones for each digit. 12. Press Enter to save your changes.
Related topics
Refer to the Crisis Alert feature in Feature Description and Implementation for Avaya Communication Manager, 555-245-205 for more detailed information.
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Planning the System
Other Useful Settings

There are many settings that control how your system operates and how your users phones work. Most of these you administer through one of the System Parameters screens. This section describes a few of the items you can enable in your system to help your users work more efficiently. See Feature-Related System Parameters for a more detailed description of the available system settings.
Automatic callback if an extension is busy

You can allow users to request that the system call them back if they call a user whose telephone is busy. For more information, see "Automatic Callback" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205.
Automatic hold
You can set a system-wide parameter that allows your users to initiate a call on a second line without putting the first call on Hold. This is called Automatic Hold, and you enable it on the Feature-Related System Parameters screen. If you do not turn this on, the active call drops when a the user presses the second line button.
Bridging onto a call that has gone to coverage

You can allow users to join (bridge) on to a call that rang at their extension and then went to coverage before they could answer. For more information, see "Temporary Bridged Appearance" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205.
Distinctive ringing
You can establish different ringing patterns for different types of calls. For example, you can administer your system so that internal calls ring differently from external calls or priority calls. For more information, see "Distinctive Ringing" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205.
Controlling the Calls Your Users Can Make and Receive
Warning when phones are off-hook

You can administer the system so that if a telephone remains off-hook for a given length of time, Communication Manager sends out a warning. This is particularly useful in hospitals, where the telephone being off-hook may be an indication of trouble with a patient. See Class of Service for more information.
Warning users if their calls are redirected

You can warn analog telephone users if they have features active that may redirect calls. For example, if the user has activated send all calls or call forwarding, you can administer the system to play a special dial tone when the user goes off-hook. See "Distinctive Ringing" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205 for more information.

The Avaya Communication Manager provides several ways for you to restrict the types of calls your users can make, and the features that they can access. You use Class of Restriction (COR) to define the types of calls your users can place and receive. Your system may have only a single COR, a COR with no restrictions, or as many CORs as necessary to effect the desired restrictions. You will see the COR field in many different places throughout Communication Manager when administering phones, trunks, agent logins, and data modules, to name a few. You must enter a COR on these screens, although you control the level of restriction the COR provides.
Strategies for assigning CORs

The best strategy is to make it as simple as possible for you and your staff to know which COR to assign when administering your system. You can create a unique COR for each type of user or facility, for example, call center agents, account executives, administrative assistants, Wide Area Telecommunications Service (WATS) trunks, paging zones or data modules. You can also create a unique COR for each type of restriction, for example, toll restriction, or outward restriction. If you have a number of people who help you administer your system, using this method would also require the additional step of explaining where you wanted to use each type of restriction. See "Class of Restriction" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205 for more information.
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Planning the System
To find out what CORs are administered in your system already, type list cor. You can also display information for a single COR by typing list cor #.
Allowing users to change CORs

You can allow specific users to change their Class of Restriction (COR) from their telephones using a Change COR feature access code. You can also limit this feature by insisting that the user enter a password as well as a feature access code before they can change their COR. The Station Lock feature also allows users to change their own COR. For more information on the Station Lock feature, see Station Lock on page 74.
Before you start
Be sure that Change COR by FAC field is set to y on the System-Parameters Customer-Options screen. Note that you cannot have both Change COR by FAC and Tenant Partitioning enabled. Be sure that each user (who you want to allow to change a COR) has a class of service with console permissions. For more information about console permissions, refer to Class of Service on page 830.
Instructions
To allow users to change their own class of restriction, you must define a feature access code and can, optionally, create a password. For example, we will create a change COR feature access code of *55 and a password of 12344321. 1. Type change feature-access-codes and press Enter. The Feature Access Code screen appears. 2. Move the cursor to the Change COR Access Code field. 3. Type *55 in the access code field. 4. Press Enter to save your changes. Now we have to define the password. 5. Type change system-parameters features and press Enter. The Feature-Related System Parameters screen appears. Press Next Page to find the Automatic Exclusion Parameters section.

change system-parameters features FEATURE-RELATED SYSTEM PARAMETERS AUTOMATIC EXCLUSION PARAMETERS Automatic Exclusion by COS? y Automatic Exclusion Coverage/Hold? y Automatic Exclusion with Whisper Page? y Recall Rotary Digit: 2 Password to Change COR by FAC: * Duration of Call Timer Display (seconds): 3 WIRELESS PARAMETERS Radio Controllers with Download Server Permission (enter board location) 1. 2. 3. 4. 5. IP PARAMETERS Direct IP-IP Audio Connections? n IP Audio Hairpinning? n RUSSIAN MULTI-FREQUENCY PACKET SIGNALING Re-try? T2 (Backward Signal) Activation Timer (secs): page 12 of X
6. Move to the Password to Change COR by FAC field and enter 12344321. This field determines whether or not Communication Manager requires the user to enter a password when they try to change their COR. Avaya recommends that you require a password. 7. Press Enter to save your changes.
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Planning the System
Station Lock
Station Lock provides users with the capability to manually lock their stations, using a button or feature access code, in order to prevent unauthorized external calls from being placed. Station Lock can prevent unauthorized external calls. Phones can be remotely locked and unlocked. Station Lock allows users to:
change their Class of Restriction (COR); usually the lock COR is set to fewer calling permissions than the stations usual COR lock their phones to prevent unauthorized outgoing calls. block outgoing calls and still receive incoming calls. block all outgoing calls except for emergency calls.
Station Lock is activated by pressing a telephone button, which lights the button indicator, or dialing a FAC. Analog and XMOBILE stations must dial a FAC to activate the feature. The user hears a special dial tone on subsequent origination attempts from the telephone to indicate that the lock feature is active. Digital stations (including DCP, BRI, IP hardphones and softphones) access Station Lock with a feature button or via a FAC. If a digital station has a Station Lock button but activates the feature with the FAC, the LED for the button lights and no special dial tone is provided. However, if a digital station does not have a Station Lock button and activates the feature with the FAC, a special dial tone is provided. A station can be locked or unlocked from any other station if the FAC is used and the Station Security Code is known. The attendant console can never be locked but can be used to lock or unlock other stations. A station also can be locked or unlocked via a remote access trunk.
Interactions
Attendant Console Station Lock cannot be used for attendant consoles but it can be assigned to regular digital stations that might also have console permissions. The FAC cannot be used to activate Station Lock for the attendant console, but the FAC can be dialed from the attendant console in an attempt to remotely activate or deactivate Station Lock for another station.
Personal Station Access (PSA) Station Lock can be used for PSA stations as long as they are associated with an extension. When stations are disassociated, Station Lock cannot be activated.
Fiber Link Administration
Remote Access After a remote user dials a valid barrier code, the user receives system dial tone. To activate/deactivate Station Lock, the user must dial the FAC, then the extension number, then the security code number.
Fiber Link Administration

For information concerning system fiber link configurations, see Upgrades and Additions for Avaya DEFINITY Server R.
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Planning the System
Chapter 3: Managing Phones
Installing New Phones

Simple administration allows you to plug a telephone into a jack and dial a sequence to start up service to the telephone. The dialing sequence sets up an association between the telephone and the corresponding station administration.
!
SECURITY ALERT:
SECURITY ALERT: If you do not manage this feature carefully, its unauthorized use may cause you security problems. Consult the Avaya Products Security Handbook for suggestions on how to secure your system and find out about obtaining additional security information.
For traditional instructions, see Installing New Phones.
Before you start

On the Feature-Related System Parameters screen, be sure the Customer Telephone Activation (CTA) Enabled field is y and the TTI Enabled field is y. Complete the Station screen for the new telephone and type x in the port field. Note that the telephone type must match the board type. For example, match a two-wire digital telephone with a port on a two-wire digital circuit pack. Use this procedure with all circuit-switched phones except BRI (ISDN) and model 7103A. Tip:
Tip:
See Completing the station screens for more information. See Using Templates to Add Phones if you want to add a number of phones with similar settings.
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Instructions
! CAUTION:
CAUTION:
You can destroy your hardware if you attempt to connect an analog telephone to a digital port.
To associate a telephone with existing x-port station administration, complete the following steps from the telephone you want to install: 1. Plug the telephone into the wall jack. 2. Lift the receiver and continue if you hear dial tone. 3. Dial #*nnnn, where nnnn is the extension number of the telephone you are installing. 4. Hang up after you receive confirmation tone. 5. Dial a test call to confirm that the telephone is in service. If possible, call a telephone with a display so the person answering can confirm that you entered the correct extension number. 6. Repeat the process until all new phones have been installed. 7. For security reasons, you should disable this feature when you are done. At the system administration terminal type change system-parameters features to access the Feature-Related System Parameters screen. 8. Type n in the Customer Telephone Activation (CTA) Enabled field. 9. Press Enter to save your changes. 10. Type save translations and press Enter to permanently save the changes. a. Fixing problems If you misdial and the wrong extension is activated for the telephone you are using, use the terminal translation initialization (TTI) unmerge feature access code to "uninstall" the telephone before you try again.
Adding New Phones

When you are asked to add a new telephone to the system, what do you do first? To connect a new telephone you need to do three things:

find an available port wire the port to the cross-connect field or termination closet tell the telephone system what youre doing
Adding New Phones
Before you can determine which port to use for the new telephone, you need to determine what type of telephone you are installing, what ports are available, and where you want to install the telephone. To add an IP telephone, see Adding an IP Telephone on page 103.
Gathering necessary information

1. Determine whether the telephone is an analog, digital, ISDN, or hybrid set. You may also administer a virtual telephone, one without hardware at the time of administration. You need this information to determine the type of port you need, because the port type and telephone type must match. If you do not know what type of telephone you have, see the Type field on the Station screen for a list of phones by model number. 2. Record the room location, jack number, and wire number. You may find this information on the jack where you want to install the telephone, recorded in your system records, or from the technician responsible for the physical installation. 3. Display the available boards (cards) and ports. To view a list of boards on your system, type list configuration station and press Enter. The System Configuration screen appears. Figure 21: System Configuration screen
SYSTEM CONFIGURATION Board Number 01A05 01A06 01B05 01C04 01C05 Board Type DIGITAL LINE ANALOG LINE ANALOG LINE ANALOG LINE DIGITAL LINE Code Assigned Ports Vintage u=unassigned t=tti p=psa 01 01 u u u u 01 u u 01 u u 02 u u u u u u u 02 u 03 03 u u u u u u u u u u 04 u u u u 04 u u u u 05 u u u u u u u u u u u u u u u u u u u u u 07 u u u u u 07 u u u u 08 u u u u u 08 u u u u
TN754B 000002 TN742 000010 TN746B 000008 TN746B 000008 TN2224 000004
01C06 01C10
HYBRID LINE DIGITAL LINE
TN762B 000004 TN754 000004
The System Configuration screen shows all the boards on your system that are available for connecting phones. You can see the board number, board type, circuit-pack type, and status of each boards ports.
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Managing Phones
4. Choose an available port and record its port address. Each port that is available or unassigned is indicated by a u. Choose an available port from a board type that matches your telephone type (such as a port on an analog board for an analog telephone). Every telephone must have a valid port assignment, also called a port address. The combined board number and port number is the port address. So, if you want to attach a telephone to the 3rd port on the 01C05 board, the port address is 01C0503 (01=cabinet, C=carrier, 05=slot, 03=port). Tip:
Tip:
If you add several phones at one time, you may want to print a paper copy of the System Configuration screen. To print the screen to a printer attached to the system terminal, type list configuration station print and press Enter. To print to the system printer that you use for scheduled reports, type list configuration station schedule immediate and press Enter. 5. Choose an extension number for the new telephone. The extension you choose must not be assigned and must conform to your dial plan. You should also determine whether this user needs an extension that can be directly dialed (DID) or reached via a central telephone number. Be sure to note your port and extension selections on your systems paper records.
Physically connecting the telephone

Once you have collected all the information, you are ready to physically wire the port to the cross-connect field. If you have an Avaya technical support representative or on-site technician who completes the physical connections, you need to notify them that you are ready to add the telephone to the system. To request that Avaya install the new connections, call your Avaya technical support representative to place an order. If you are responsible for making the connections yourself and if you have any questions about connecting the port to the cross-connect field, see your system installation guide. Now you are ready to configure the system so that it recognizes the new telephone.
Adding New Phones
Before you start

To download language display labels for phones, set the Display Language field on the Station screen to english, spanish, italian, french, user-defined, or unicode. Note: Unicode display is only available for Unicode-supported telephones. Currently, only the 4620SW and 4610SW support Unicode display.
Note:
For a Eurofont character display for the 2420/2410 telephone, set the Display Character Set field on the System-Parameters Country-Options screen to Eurofont. For a Katakana character display for the 2420/2410 telephone, set the Display Character Set field on the System-Parameters Country-Options screen to Katakana.
Completing the station screens

The information that you enter on the station screen advises the system that the telephone exists and indicates which features you want to enable on the telephone. To access the Station screen for the new telephone: 1. Type add station nnnn, where nnnn is the extension for the new telephone. Press Enter. Make sure the extension conforms to your dial plan. You can also use the add station next command to add a telephone to the next available extension. Note: If you have Terminal Translation Initialization (TTI) enabled, you may receive the following error message when attempting to add a new station: "No station/TTI port records available; display capacity for their usage." If this occurs, try one or more of the following: - Remove any DCP or Analog circuit packs that have no ports administered on them. - If you are not using TTI or any related feature (such as PSA or ACTR), set the Terminal Translation Initialization (TTI) Enabled? field on the Feature Related System Parameters screen to n. - Contact your Avaya technical support representative. For more information on TTI, see "Terminal Translation Initialization" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205. For more information on the System Capacity screen, see Maintenance Commands for Avaya Communication Manager, Media Gateways and Servers, 03-300191. When the Station screen appears, you see the extension number and some default field values. For example, the following screen is for a new telephone at extension 2345.
Note:
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Managing Phones
Figure 22: Station screen

STATION Extension: Type: Port: Name: 2345 Lock Messages? 6480D+ Security Code: _______________ Coverage Path 1: _____________________ Coverage Path 2: Hunt-to Station: n _________ ____ ____ ________ BCC: TN: COR: COS: _ 1_ 1 1
STATION OPTIONS Loss Group: none Data Module? n Speakerphone: 2-way Display Language: english Survivable GK Node Name:
Personalized Ringing Pattern: 1 Message Lamp Ext: 2345 Mute Button Enabled? y edia Complex Ext: IP SoftPhone? n Remote Office Phone? y
2. Type the model number of the telephone into the Type field. For example, to install a 6508D+ telephone, type 6480D+ in the Type field. Note that the displayed fields may change depending on the model you add. 3. Type the port address in the Port field. Note: Port 1720 is turned off by default to minimize denial of service situations. This applies to all IP softphones release 5.2 or later. You can change this setting, if you have root privileges on the system, by typing the command: /opt/ecs/ sbin ACL 1720 on or off. 4. Type a name to associate with this telephone in the Name field. The name you enter displays on called phones that have display capabilities. Also, some messaging applications, such as INTUITY, recommend that you enter the users name (last name first) and their extension to identify the telephone. Note: For 4620SW or 4610SW telephones, the Name field is supported by Unicode language display. You must be using ASA or MSA. For more information on Unicode language display, see Administering Unicode display on page 181. 5. Press Enter to save your changes. To make changes to this new telephone, such as assigning coverage paths or feature buttons, type change station nnnn, where nnnn is the extension of the new telephone. Press Enter. See Adding Feature Buttons on page 121 for more information.
Note:
Note:
Using Templates to Add Phones
Using Templates to Add Phones

A quick way to add phones is to copy the information from an existing telephone and modify it for each new telephone. For example, you can configure one telephone as a template for an entire work group. Then, you merely duplicate the template station screen to add all the other extensions in the group. Note that only phones of the same model can be duplicated. The duplicate command copies all the feature settings from the template telephone to the new telephones. To duplicate an existing telephone: 1. Type display station nnnn, where nnnn is the extension of the station screen you want to duplicate to use as a template. Press Enter. Verify that this extension is the one you want to duplicate. 2. Press Cancel to return to the command prompt. 3. Type duplicate station nnnn, where nnnn is the extension you want to duplicate. Press Enter. The system displays a blank duplicate Station screen. Figure 23: Station screen
STATION Ext. _______ _______ _______ _______ _______ _______ _______ _______ _______ Port ______ ______ ______ ______ ______ ______ ______ ______ ______ Security Name Code ____________________ ________ ____________________ ________ ____________________ ________ ____________________ ________ ____________________ ________ ____________________ ________ ____________________ ________ ____________________ ________ ____________________ ________ Room ______ ______ ______ ______ ______ ______ ______ ______ ______ Jack ______ ______ ______ ______ ______ ______ ______ ______ ______ Cable ______ ______ ______ ______ ______ ______ ______ ______ _________
4. Type in the extension, port address, and telephone name for each new telephone you want to add. The rest of the fields are optional. You can complete them at any time. 5. Press Enter to save your changes to system memory. To make changes to these phones, such as assigning coverage paths or feature buttons, type change station nnnn, where nnnn is the extension of the telephone that you want to modify. Press Enter
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Managing Phones
Related topics
You can also add multiple call center agents, all with the same settings based on an agent that is already administered. Enter command duplicate agent-loginID and the extension of the agent you want to duplicate, then start and the extension you want to use for the first new agent, then count and the number of agents you want to add. Fill in the information on the Agent LoginID screen. For more information, see the Avaya Communication Manager Contact Center Guide to ACD Contact Centers.
Using an Alias
Not every telephone model or device has a unique station screen in the system. You might have to use an available model as an "alias" for another. If you need to enter a telephone type that the system does not recognize or support, use an alias. Defining aliases is also a useful method to identify items that act as analog stations on Communication Manager, such as fax machines, modems, or other analog device. If you purchase a telephone model that is newer than your system, you can alias this telephone to an available model type that best matches the features of your new telephone. See your telephones manual to determine which alias to use. If your manual does not have this information, you can contact the DEFINITY helpline for an appropriate alias. For example, we will create two aliases: one to add a new 6220 telephone and one to add modems to our system. 1. See your new telephones manual to find the correct alias. In our example, we find that the 6220 should be administered on an older system as a 2500 telephone. 2. Type change alias station and press Enter. The Alias Station screen appears.
Using an Alias
Figure 24: Alias Station screen

ALIAS STATION Alias Set Type Supported Set Type 6220 2500 modem 2500 _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ # indicates previously aliased set type is now native
3. Enter 6220 in the Alias Set Type field. This is the name or model of the unsupported telephone. 4. Enter 2500 in the Supported Set Type field. Enter the supported model in this field. 5. Enter modem in the second Alias Set Type field. You can call the alias set anything you like. Once you define the alias, you can use the alias set in the Type field on the Station screen. 6. Enter 2500 in the second Supported Set Type field. Entering 2500 indicates to the system that these models are basic analog devices. 7. Press Enter to save your changes. Now you can follow the instructions for adding a new telephone (or adding a fax or modem). Avaya Communication Manager now recognizes the new type (6220 or modem) that you enter in the Type field. Be sure to see your telephones manual for instructions on how to set feature buttons and call appearance buttons. Note that if you need to use an alias for a telephone, you may not be able to take advantage of all the features of the new telephone.
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Managing Phones
Customizing Your telephone

This section provides recommendations for setting up or enhancing your personal telephone. You need a telephone that is powerful enough to allow you to use all the features you may give to other employees. You may want to add feature buttons that allow you to monitor or test the system, so that you can troubleshoot the system from your telephone. It will be much easier to monitor and test your system if you have a telephone with:

a large multi-button display (such as 8434D or 8410D) a class of service (cos) that has console permissions the following feature buttons - ACA and Security Violations (assign to lamp buttons) - Busy verify - Cover message retrieval button - Major/minor alarm buttons - Trunk ID buttons - Verify button
Once you select a telephone, youll want to determine if you want to place this telephone at your desk or in the server room. If the telephone is in the server room (near the system administration terminal), you can quickly add or remove feature buttons to test features and facilities. You may decide that you want a telephone at both your desk and in the server room its up to you. You may also find it handy to set up multiple phones for testing applications and features before you provide them to users. You may want to have a telephone that mimics each type of user telephone in your organization. For example, if you have four basic telephone templates, one for executives, one for marketing, one for technicians, and one for other employees, you may want to have examples of each of these phones so you can test new features or options. Once you are satisfied that a change works on the test telephone, you can make the change for all the users in that group.
Upgrading Phones
Upgrading Phones
If you want to change telephone types for a user and do not need to change locations, you can just access the station screen for that extension and enter the new model number. Tip:
Tip:
This method can be used only if the new telephone type matches the existing port type (such as digital telephone with a digital port).
For example, if a user at extension 4556 currently has a 7410+ telephone and you want to replace it with a new 8411D telephone: 1. Type change station 4556 and press Enter. The Station screen for 4556 appears. 2. Overwrite 7410+ with 8411D in the Type field. Now you can access the functions and feature buttons that correspond to an 8411D telephone.
Swapping Phones
You will often find that you need to move or swap phones. For example, employees moving from one office to another may want to bring their phones. In this case, you can use X ports to easily swap the phones. In general, to swap one telephone (telephone A) with another telephone (B), you change telephone As port assignment to x, change telephone Bs port assignment to As old port, and, finally, change the x for telephone A to Bs old port. Note that these swapping instructions work only if the two phones are the same type (both digital or both analog, etc.). For example, to swap phones for extension 4567 (port 01C0505) and extension 4575 (port 01C0516), complete the following steps: 1. Type change station 4567 and press Enter. 2. Record the current port address (01C0505) and type x in the Port field. 3. Press Enter to save your changes. 4. Type change station 4575 and press Enter. 5. Record the current port address (01C0516). 6. Type 01C0505 in the Port field. 7. Update the Room and Jack fields.
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Managing Phones
8. Press Enter to save your changes. 9. Type change station 4567 again and press Enter. 10. Type 01C0516 in the Port field. This is the port that used to be assigned to extension 4575. 11. Update the Room and Jack fields. 12. Press Enter to save your changes. 13. Physically unplug the phones and move them to their new locations. When you swap phones, the system keeps the old button assignments. If you are swapping to a telephone with softkeys, the telephone could have duplicate button assignments, because softkeys have default assignments. You may want to check your button assignments and modify them as necessary.
Using ACTR to Move Phones

Automatic Customer Telephone Rearrangement (ACTR) allows a telephone to be unplugged from one location and moved to a new location without additional administration in Avaya Communication Manager. Communication Manager automatically associates the extension to the new port. ACTR works with 6400 Serialized phones and with the 2420/2410 phones. The 6400 Serialized telephone is stamped with the word "Serialized" on the faceplate for easy identification. The 6400 Serialized telephone memory electronically stores its own part ID (comcode) and serial number, as does the 2420/2410 telephone. ACTR uses the stored information and associates the telephone with new port when the telephone is moved. ACTR is an enhancement to Terminal Translation Initialization (TTI), Personal Station Access (PSA), Customer Telephone Activation (CTA). ACTR makes it easy to identify and move phones.
! CAUTION:
CAUTION:
When a telephone is unplugged and moved to another physical location, the Emergency Location Extension field must be changed for that extension or the USA Automatic Location Identification data base must be manually updated. If the Emergency Location Extension field is not changed or if the USA Automatic Location Identification data base is not updated, the DID number sent to the Public Safety Acess Point (PSAP) could send emergency response personnel to the wrong location.
Using ACTR to Move Phones
Detailed description
On the Feature-Related System Parameters screen, set the Terminal Translation Initialization (TTI) Enabled field to y and the TTI State field to voice. Note: When a telephone is moved, if there is any local auxiliary power (a power supply plugged into a local AC outlet), the telephone must be plugged into an AC outlet at the telephones new location. A telephone with remote auxiliary power must be supplied remote auxiliary power at its new location. If you do not supply auxiliary power in either case after a telephone is moved, some optional adjuncts (for example, an expansion module) do not operate.
Note:
When you enter always or once in the Automatic Moves field on the Station screen, Communication Manager adds the extension to its ACTR Move List database. When the telephone is plugged in, Communication Manager asks the telephone for its serial number and records the serial number on the ACTR Move List. If you change the entry in the Automatic Moves field from always or once to no, Communication Manager removes the extension from the Move List.
Call processing
When a telephone is unplugged while on a call, and a 6400 Serialized telephone or a 2420/ 2410 telephone that is administered for automatic moves is plugged into the port within 60 seconds:

both extensions are placed in idle state active calls on either extension are dropped, unless the call is active on a bridged appearance at some other telephone held calls remain in a hold state any calls ringing on either extension instantly proceed to the next point in coverage or station hunting path, unless the call is ringing on a bridged appearance at some other telephone user actions that were pending when the new telephone was plugged in are aborted
Design considerations
You can use the list station movable command to keep track of extensions on the move list. Once you reach the maximum number, Communication Manager does not allow additional extensions.
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Administration
Before you start
Be sure the TTI field on the Feature-Related System Parameters screen is set to y.
Tasks
Before you move a telephone in your system, set the TTI State field to voice on the Feature-Related System Parameters screen.
Moving phones
You can allow a telephone to be unplugged from one location and moved to a new location without additional administration on Avaya Communication Manager. For example, to allow moves anytime for a telephone at extension 1234: 1. Type change station 1234 and press Enter. 2. Move to the Automatic Moves field. Figure 25: Station screen
change station 1234 STATION FEATURE OPTIONS LWC Reception? LWC Activation? LWC Log External Calls? CDR Privacy? Redirect Notification? Per Button Ring Control? Bridged Call Alerting? Active Station Ringing: H.320 Conversion? Service Link Mode: Multimedia Mode: MWI Served User Type: Automatic Moves: AUDIX Name: Page 2 of X
spe y n n y n n single n as-needed basic ______ always _
Auto Select Any Idle Appearance? n Coverage Msg Retrieval? y Auto Answer: none Data Restriction? n Idle Appearance Preference? n Restrict Last Appearance? y
Per Station CPN - Send Calling Number? _
Display Client Redirection? n Select Last Used Appearance? n Coverage After Forwarding? _ Multimedia Early Answer? n Direct IP-IP Audio Connections? n IP Audio Hairpinning? n
Recall Rotary Digit? n Remote Softphone Emergency Calls: as-on-local Emergency Location Ext: 75001
Using TTI to Move Phones
3. Type always in the Automatic Moves field. 4. Press Enter to save your changes.

Terminal Translation Initialization (TTI) allows you to merge an x-ported station to a valid port by dialing a TTI merge code, a system-wide security code, and the x-port extension from a telephone connected to that port. TTI also allows you to separate an extension from its port by dialing a similar separate digit sequence. This action causes the station to revert to an x-port. TTI can be used for implementing telephone and data module moves from office to office. That is, you can separate a telephone from its port with TTI, unplug the telephone from the jack, plug in the telephone in a jack in a different office, and merge the telephone to its new port with TTI. If you are moving phones and concerned about security, you may also want to see Setting up Personal Station Access on page 369 for more information about setting the security code for each extension.
!
SECURITY ALERT:
SECURITY ALERT: If you do not manage this feature carefully, its unauthorized use may cause you security problems. For example, someone who knows the TTI security code could disrupt normal business functions by separating telephones or data terminals. You can help protect against this action by frequently changing the TTI security code. You can further enhance system security by removing the feature access code (FAC) from the system when it does not need to be used (for example, there are no moves going on at present). Consult the Avaya Products Security Handbook for additional steps to secure your system and find out about obtaining information regularly about security developments.
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Managing Phones
Before you start

Before you can merge a telephone, you must set the TTI State field to voice on the Feature-Related System-Parameters screen. You also must set the extension to match the port type of the TTI port making the merge request. For example, a digital telephone type can merge only to a port on a digital board.
! CAUTION:
CAUTION:
When a telephone is unplugged and moved to another physical location, the Emergency Location Extension field must be changed for that extension or the USA Automatic Location Identification data base must be manually updated. If the Emergency Location Extension field is not changed or if the USA Automatic Location Identification data base is not updated, the DID number sent to the Public Safety Network could send emergency response personnel to the wrong location. Note: You cannot use TTI to change a virtual extension.
Note:
Instructions
TTI merge from a voice TTI port
! CAUTION:
CAUTION:
You can destroy your hardware if you attempt to connect an analog telephone to a digital port.
To merge an extension to a telephone with TTI, complete the following steps from the telephone you want to merge: 1. Dial the TTI merge FAC. - If the code is correct, you receive dial tone. - If the code is not correct, you receive intercept tone. 2. Dial the TTI security code from the telephone you want to merge. - If the code is correct, you receive dial tone. - If the code is not correct, you receive intercept tone.
3. Dial the extension of the telephone you want to merge. - If the extension is valid, you receive confirmation tone, which may be followed by dial tone. (It is possible to receive intercept tone immediately following the confirmation tone. If this happens, you need to attempt the merge again.) - If the extension is valid, but the extension is being administered, you receive reorder tone. Try the merge again later. - If the extension is invalid, you receive intercept tone. - If the system is busy and cannot complete the merge, you receive reorder tone. Try the merge again later. - If the telephone has a download status of pending, you receive reorder tone. You need to change the download status to complete to successfully complete the TTI merge.
TTI separation from a telephone

To complete a TTI separation, complete the following steps from the telephone that needs to be separated: 1. Dial the TTI separate FAC. 2. Dial the TTI security code. - If the code is correct, you receive dial tone. - If the code is not correct, you receive intercept tone. 3. Dial the extension of the telephone to be separated. - If you have dialed the extension of the telephone currently merged with this telephone, you receive confirmation tone. - If you have dialed the extension of the telephone currently merged with this telephone, but the extension is being administered, you receive reorder tone. Try the separation again later. - If you have not dialed the extension of the telephone currently merged with this telephone, you receive intercept tone. - If the system is busy and cannot complete the separation, you receive reorder tone. Try the separation again later.
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Managing Phones
Fixing problems
If you are having difficulty using TTI, you may want to review the following system restrictions:
The TTI Ports field on the System Capacity screen (type display capacity) shows the number of TTI ports used in a server running Communication Manager. This field shows only the number of TTI ports being administered. If a TTI exceeds the maximum number of ports, the port is not administered and cannot be added. In that case, a telephone cannot be added. For details on the System Capacity screen, see Maintenance Commands for Avaya Communication Manager, Media Gateways and Servers, 03-300191. BRI endpoints are only counted as one TTI port. For example, for every two BRI endpoints, one TTI port is counted. As such, you can have two telephones assigned to one port. If either endpoint is administered, the TTI port count is reduced by 1.
The total number of translated telephones and Voice TTI ports in a system is limited to the maximum number of administered telephones supported in the system. The total number of translated data terminals and Data TTI ports in a system is limited to the maximum number of administered data modules allowed in the system. Set the TTI State field to voice and then set the TTI State field to data. When you use this order, voice and then data, you reduce the chance of a user trying to use TTI on a data-only terminal that does not have TTI port translation. This can happen when the number of telephones allowed by the system is twice the number of data terminals. For example, if the system limit for telephones is 15,000 and 7,500 for data, then when TTI was turned on for data first, only the first 7,500 unadministered ports would get TTI port translations. When TTI is activated for the system, the following actions take place: - If the TTI State field was previously activated but in a different state (such as, a voice to data state), the old TTI translations are removed and the new ones added on a board by board basis. - If the TTI State field is set to voice, then default TTI translations are generated for every unadministered port on all digital, hybrid, and analog boards. - If the TTI State field is set to data, then default TTI translations are generated for every unadministered port on all digital and data line boards in the system. - Whenever a new digital board is inserted when the system is in TTI Data mode, or when a digital, hybrid, or analog board is inserted when the system is in TTI Voice mode, the unadministered ports on the board become TTI ports. - When TTI is deactivated, all translation for the TTI ports are removed in the system; the ports return to an unadministered state.
Removing Phones
Removing Phones
Before you physically remove a telephone from your system, check the telephones status, remove it from any group or usage lists, and then delete it from the systems memory. For example, to remove a telephone at extension 1234: 1. Type status station 1234 and press Enter. The General Status screen appears. 2. Make sure that the telephone:

is plugged into the jack is idle (not making or receiving calls) has no messages waiting has no active buttons (such as Send All Calls or Call Forwarding)
3. Type list groups-of-extension 1234 and press Enter. The Extension Group Membership screen shows whether the extension is a member of any groups on the system. 4. Press Cancel. 5. If the extension belongs to a group, access the group screen and delete the extension from that group. For example, if extension 1234 belongs to pickup group 2, type change pickup group 2 and delete the extension from the list. 6. Type list usage extension 1234 and press Enter. The Usage screen shows where the extension is used in the system. 7. Press Cancel. 8. If the extension appears on the Usage screen, access the appropriate feature screen and delete the extension. For example, if extension 1234 is bridged onto extension 1235, type change station 1235 and remove the appearances of 1234. 9. Type change station 1234 and press Enter. 10. Delete any bridged appearances or personal abbreviated dialing entries and press Enter.
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Managing Phones
11. Type remove station 1234 and press Enter. The system displays the station screen for this telephone so you can verify that you are removing the correct telephone. Tip:
Tip:
Be sure to record the port assignment for this jack in case you want to use it again later. 12. If this is the correct telephone, press Enter. If the system responds with an error message, the telephone is busy or still belongs to a group. Press Cancel to stop the request, correct the problem, and enter remove station 1234 again. 13. Remove the extension from voice mail service if the extension has a voice mailbox. 14. Type save translations and press Enter to save your changes.
Note that you do not need to delete the extension from coverage paths. The system automatically adjusts coverage paths to eliminate the extension. Now you can unplug the set from the jack and store it for future use. You do not need to disconnect the wiring at the cross-connect field. The extension and port address remain available for assignment at a later date. Once you successfully remove a set, that set is permanently erased from system memory. If you want to reactivate the set, you have to add it again as though it were a new telephone.
Adding a Fax or Modem

Connecting a fax machine or modem to your system is similar to adding a telephone, with a few important exceptions. If you have not added a telephone, you may want to read Adding New Phones on page 78. Because the system does recognize the concept of "fax" or "modem," you need to administer these items as basic analog stations. You can merely use the supported station type 2500 (analog, single line). Alternatively, you can create aliases to the 2500 for fax machines and modems. If you want to be able to create reports that indicate which stations are faxes or modem, you should create aliases for these items. For more information about aliasing, see Using an Alias on page 84. For this example, let us assume that we have already defined an alias for fax as a 2500 and that we now want to add a fax machine to extension 4444. To add a fax machine as extension 444, complete the following steps: 1. Type add station 4444 and press Enter. 2. In the Type field, type fax.
Adding a Fax or Modem
3. In the Port field, type the port address. 4. In the Name field, type a name to associate with this fax. 5. Move to the Data Restriction field and type y. Entering y in this field prevents calls to and from this extension from being interrupted by tone signals. This is important for fax machines and modems as these signals can disrupt transmissions of data. 6. In the Distinctive Audible Alert field, type n. This eliminates the distinct 2-burst ring for external calls, which often interferes with the auto-answer function on fax machines or modems. 7. Press Enter to save your changes.
Enabling transmission over IP networks for modem, TTY, and fax calls
Prerequisites
The ability to transmit fax, modem, and TTY calls over IP trunks or LANs and WANs assumes that the endpoints sending and receiving the calls are connected to a private network that uses H.323 trunking or LAN connections between gateways and/or port networks. This type of transmission also assumes that calls can either be passed over the public network using ISDN-PRI trunks or passed over an H.323 private network to Communication Manager switches that are similarly enabled. As a result, it is assumed that you have assigned, or will assign, to the network gateways the IP codec you define in this procedure. For our example, the network region 1 will be assigned codec set 1, which you are enabling to handle fax, modem, and TTY calls. To enable transmission over IP networks for modem, TTY, and fax calls: 8. Type change ip-codec-set 1 and press Enter. The IP Codec Set screen appears. Complete the fields as required for each media type you want to enable, and press Enter.
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Managing Phones
Adding an IP Softphone
Avaya IP Softphones enable the end user to control telephone calls directly from a personal computer (PC). An end user can log in remotely to your companys server running Avaya Communication Manager and then make and receive telephone calls from the telephone extension. Avaya IP Softphone supports the following modes:
Road-Warrior You typically use this mode for laptop users who are travelling. In this mode, the PC LAN connection carries both the call control signaling and the voice path. Because the audio portion of the voice call is handled by the PC, you must have some kind of audio device (e.g., handset, headset) PC to provide the audio connection.
Telecommuter or Avaya IP Agent For the telecommuter or Avaya IP Agent mode, you make two separate connections to the Avaya DEFINITY server. The signaling path is carried over an IP network and the voice path is carried over the standard circuit-switched telephone network (PSTN). Since you are using a telephone for audio, you do not need an H.323 PC audio application. The telecommuter mode uses the Avaya IP Softphone interface (on the users PC) and a standard telephone. The Avaya IP Agent mode uses the Avaya IP Agent interface (on the agents PC) and a call center telephone, such as a CallMaster.
Native H.323 (only available with Avaya IP Softphone R2) The stand-alone H.323 mode enables travelers to use some Communication Manager features from a remote location. This mode uses a PC running an H.323 v2-compliant audio application, such as Microsoft NetMeeting. The H.323 mode controls the call signaling and the voice path. However, since it does not use the IP Softphone interface, this configuration is capable of operating only as an analog or single-line telephone making one call at a time without any additional assigned features. You can provide stand-alone H.323 users only features that can they can activate with dial access codes.
Control of IP Telephone (only available with IP Softphone R4 and later) This mode allows you to make and receive calls under the control of the IP Softphone - just like in the Telecommuter or Road Warrior mode. The big difference is that you have a real digital telephone under your control. In the Road Warrior mode, there is no telephone. In the Telecommuter mode, the telephone you are using (whether analog, digital, or IP telephone is brain dead). In this mode (if you have an IP telephone), you get the best of both worlds.
Control of DCP Telephone (only available with IP Softphone R5 and later) This feature provides a registration endpoint configuration that will allow an IP softphone and a non-softphone telephone to be in service on the same extension at the same time. In this new configuration, the call control is done by both the softphone and the telephone endpoint. The audio is done by the telephone endpoint.
Tip:
Tip:
Use status station to show the part (product) ID, serial number, and the audio connection method used by existing stations. Note: Beginning with the November 2003 release of Communication Manager, R1 and R2 IP Softphone and IP Agent, which use a dual connect (two extensions) architecture, are no longer supported. R3 and R4 IP Softphone and IP Agent, which use a single connect (one extension) architecture, continue to be supported. This applies to the RoadWarrior and the Telecommuter configurations for the IP Softphone. Native H.323 registrations for R1 and R2 Softphones continue to be supported.
Note:
Before you start

Be sure that your system has been enabled to use IP Softphones. Display the System Parameters Customer-Options screen and verify the following field settings:

Maximum Concurrently Registered IP Stations is greater than 0 IP Stations field is y Information has been entered in the fields on the Maximum IP Registrations by Product ID page
Be sure that your DEFINITY Server R, CSI, or SI has a CLAN board and an IP Media Processor board. Once youre finished administering Avaya Communication Manager, you need to install the IP Softphone software on each users PC.
Adding a road-warrior mode

You can use the road-warrior mode when you have only a single telephone line available to access Avaya Communication Manager over the IP network. You also can "take over" an IP telephone. Typically you would not have a different extension for your softphone. When you log in, the softphone takes over the existing telephone extension (turn the DCP or IP telephone off). During this time, that DCP or IP telephone is out of service. This is accomplished if, on the Station screen, the IP Softphone field is y. We will add a road-warrior mode at extension 3001. Except for single-connect IP phones, you have to actually administer two extensions for each road-warrior mode. We will first add an H.323 extension at 3000.
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Managing Phones
To assign an H.323 extension, complete the following steps: 1. Type add station 3000 and press Enter. The Station screen appears. Figure 26: Station screen
add station 3000 STATION Extension: 3000 Type: H.323 Port: IP Name: Lock Messages? n Security Code: Coverage Path 1: Coverage Path 2: Hunt-to Station: BCC: TN: COR: COS: Tests? 0 1 1 1 y Page 1 of x
STATION OPTIONS Loss Group: 2
2. In the Type field, enter H.323. 3. Press Enter to save your work. Now, you need to administer the telephone (DCP) extension. To do so, complete the following steps: 1. Type add station 3001 and press Enter. The Station screen appears.

add station 3001 STATION Extension: 3001 Type: 6408D Port: X Name: Lock Messages? n Security Code: * Coverage Path 1: Coverage Path 2: Hunt-to Station: BCC: TN: COR: COS: 0 1 1 1 Page 1 of x
STATION OPTIONS Loss Group: Data Module? Speakerphone: Display Language:
2 n 2-way english
Personalized Ringing Pattern: 1 Message Lamp Ext: 3000 Mute Button Enabled? y
Media Complex Ext: 3000 IP Softphone? y
Note that you choose to change an existing DCP extension by using change station nnnn in this step, where nnnn is the existing DCP extension. 2. In the Type field, enter the model of telephone you want to use, such as 6408D. 3. In the Port field, type x for virtual telephone or enter the port number if there is hardware. Note: Port 1720 is turned off by default to minimize denial of service situations. This applies to all IP softphones release 5.2 or later. You can change this setting, if you have root privileges on the system, by typing the command: /opt/ecs/ sbin ACL 1720 on or off. 4. In the Security Code field, enter the password for this remote user, such as 1234321. This password can be 3-8 digits in length. 5. In the Media Complex Ext field, type 3000. This is the H.323 extension just administered. 6. In the IP Softphone field, type y. 7. On page 2, in the Service Link Mode field, type as-needed. Set this field to permanent only for extremely busy remote telephone users, such as call center agents. 8. In the Multimedia Mode field, type enhanced. 9. Press Enter to save your work. Now you can install and configure the software on the users PC. In this example, the user will login by entering their DCP extension (3001) and password (1234321).
Note:
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Managing Phones
Fixing problems
Problem Display characters on the telephone can not be recognized. Possible causes Microsoft Windows is not set to use Eurofont characters. Solutions Set the Microsoft Windows operating system to use Eurofont.
Adding a telecommuter mode

Assign this configuration to remote users who have two available telephone lines. For example, to administer a telecommuter mode for a home user at extension 3010, complete the following steps: 1. Type add station 3010 and press Enter. The Station screen appears. Note: Use the add station command if this is a new DCP extension. Use the change station command for an existing DCP extension and ignore steps 2 and 3.) 2. In the Port field, type x for virtual telephone or enter the port number if there is hardware. 3. In the Security Code field, enter the password for this remote user, such as 1234321. This password can be up to 7 digits in length. 4. In the IP Softphone field, type y. 5. On page 2, in the Service Link Mode field, type as-needed. Set this field to permanent only for extremely busy remote telephone users, such as call center agents. 6. In the Multimedia Mode field, type enhanced. 7. Press Enter to save your work. Now you can install and configure the software on the users PC. In this example, the user will login by entering their DCP extension (3010) and password (1234321).
Note:
Adding an IP Telephone
Related topics
See the online help and to Avaya IP Softphone Overview and Troubleshooting for customer information on Avaya IP Softphone modes. This document is a Portable Document Format (PDF) document that is located in the Overview Document folder on the Avaya IP Softphone CD. Also see Getting Started, located on the Avaya IP Softphone CD for more information on how to install and configure the IP Softphone software.
The 4600-series IP Telephones are physical sets that connect to Avaya Communication Manager via TCP/IP.
! CAUTION:
CAUTION:
An Avaya IP endpoint can dial emergency calls (for example, 911 calls in the U.S.). It only reaches the local emergency service in the Public Safety Answering Point area where the telephone system has local trunks. Please be advised that an Avaya IP endpoint cannot dial to and connect with local emergency service when dialing from remote locations that do not have local trunks. You should not use an Avaya IP endpoint to dial emergency numbers for emergency services when dialing from remote locations. Avaya Inc. is not responsible or liable for any damages resulting from misplaced emergency calls made from an Avaya endpoint. Your use of this product indicates that you have read this advisory and agree to use an alternative telephone to dial all emergency calls from remote locations.
Before you start

Verify the system has a:

TN2302 IP Media Processor circuit pack for audio capability TN799 Control-LAN circuit pack for signaling capability (for Servers R, CSI, and SI only)
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Managing Phones
Be sure that your system has been enabled to use IP Telephones. Display the System-Parameters Customer-Options screen and verify the following field settings:

Maximum Concurrently Registered IP Stations is greater than 0 IP Stations field is y Information has been entered in the fields on the Maximum IP Registrations by Product ID page
Let us add an IP telephone at extension 4005. To assign an extension, complete the following steps: 1. Type add station 4005 and press Enter. The Station screen appears. Figure 28: Station screen
Page 1 of x STATION Extension: Type: Port: Name: 2345 Lock Messages? 4620+ Security Code: IP Coverage Path 1: _____________________ Coverage Path 2: Hunt-to Station: n _________ ____ ____ _____ BCC: TN: COR: COS: _ 1_ 1 1
STATION OPTIONS Loss Group: none Speakerphone: 2-way Display Language: english
Personalized Ringing Pattern: Message Lamp Ext: Mute Button Enabled? Expansion Module?
1 2345 y y
MM Complex Data Ext: IP SoftPhone? n
2. In the Type field, type 4620. 3. The Port field is display-only, and IP appears. 4. In the Security Code field, enter a password for the IP telephone user. Note: Although the system accepts a null password, the IP telephone will not work unless you assign a password. 5. Press Enter to save your work.
Note:
Changing from dual-connect to single-connect IP phones

When you have a dual extension telephone and you upgrade to a single extension telephone, you can remove the connection that is no longer used for that telephone. To remove the H.323 connection that is no longer needed, first record the media complex extension number: 1. Type change station nnnn, where nnnn is the extension number of the original dual-connect telephone that you are replacing with a single-connect telephone. The Station screen appears. 2. Move to the Media Complex Extension field. 3. Write down the number in the Media Complex field, then delete the number from the field. 4. Press Enter to save your changes. Now remove the extension you recorded. Before you remove an H.323 extension from your system, check the status, remove it from any group or usage lists, and then delete it from the systems memory. For example, if you wrote down extension 1234 before you removed it from the Media Complex field on the Station screen, then remove extension 1234 using these steps: 1. Type status station 1234 and press Enter. The General Status screen appears. 2. Make sure that the extension:

is idle (not making or receiving calls) has no messages waiting has no active buttons (such as Send All Calls or Call Forwarding)
3. Type list groups-of-extension 1234 and press Enter. The Extension Group Membership screen shows whether the extension is a member of any groups on the system. 4. Press Cancel. 5. If the extension belongs to a group, access the group screen and delete the extension from that group. For example, if extension 1234 belongs to pickup group 2, type change pickup group 2 and delete the extension from the list. 6. Type list usage extension 1234 and press Enter. The Usage screen shows where the extension is used in the system. 7. Press Cancel.
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Managing Phones
8. If the extension appears on the Usage screen, access the appropriate feature screen and delete the extension. For example, if extension 1234 belongs to hunt group 2, type change hunt group 2 and delete the extension from the list. 9. Type change station 1234 and press Enter. 10. Delete any bridged appearances or personal abbreviated dialing entries and press Enter. 11. Type remove station 1234 and press Enter. The system shows the station screen for this telephone so you can verify that you are removing the correct telephone. 12. If this is the correct telephone, press Enter. The system responds with command successfully completed. If the system responds with an error message, the telephone is busy or still belongs to a group. Press Cancel to stop the request, correct the problem, and type remove station 1234 again. 13. Remove the extension from voice mail service if the extension has a voice mailbox. 14. Type save translations and press Enter to save your changes. Note that you do not need to delete the extension from coverage paths. The system automatically adjusts coverage paths to eliminate the extension. Once you successfully remove the extension, it is permanently erased from system memory. If you want to reactivate the extension, you have to add it again as though it were new.
Tasks
Setting up emergency calls on IP phones
Set up which "calling number" to send to the public safety access point when an emergency call is placed from an IP telephone.
Instructions
You use the Station screen to set up emergency call handling options for IP phones. As an example, well administer the option that prevents emergency calls from an IP telephone. To prevent an emergency call from an IP telephone: 1. Type change station nnnn, where nnnn is the extension of the telephone you want to modify. Press Enter. The Station screen appears.

spe y n n y n n single n as-needed basic ______
Auto Select Any Idle Appearance? Coverage Msg Retrieval? Auto Answer: Data Restriction? Idle Appearance Preference?
n y none n n
Restrict Last Appearance? y
_ Recall Rotary Digit? n Remote Softphone Emergency Calls: block Emergency Location Ext: 75001
2. Type block in the Remote Softphone Emergency calls field and press Enter to save your changes.
! CAUTION:
CAUTION:
An Avaya IP endpoint can dial emergency calls (for example, 911 calls in the U.S.). It only reaches the local emergency service in the Public Safety Answering Point area where the telephone system has local trunks. Please be advised that an Avaya IP endpoint cannot dial to and connect with local emergency service when dialing from remote locations that do not have local trunks. You should not use an Avaya IP endpoint to dial emergency numbers for emergency services when dialing from remote locations. Avaya Inc. is not responsible or liable for any damages resulting from misplaced emergency calls made from an Avaya endpoint. Your use of this product indicates that you have read this advisory and agree to use an alternative telephone to dial all emergency calls from remote locations. Please contact your Avaya respresentative if you have questions about emergency calls from IP phones.
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Managing Phones
Setting up Remote Office

Avaya Remote Office provides IP processing capabilities to traditional call handling for voice and data between Avaya Communication Manager and offices with Remote Office hardware. You need to add the information about Remote Office as a node in Communication Manager, add its extensions, and set up the trunk and signaling groups.
Before you start

Be sure the following fields on the Feature Related System Parameters Customer Options screen are set to y or completed. If not, contact your Avaya representative.

Maximum Administered Remote Office Trunks Maximum Administered Remote Office Stations Product ID registration limit Remote Office IP station ISDN-PRI
Also, be sure your Remote Office hardware is installed and administered at the remote location. You need the following information from the remote administration:

IP address Password
Adding Remote Office to Avaya Communication Manager

In our example, well set up a remote-office location using Avaya R300 Remote Office Communicator hardware in our branch office in Santa Fe. Well add a new node, and set up the signaling group and trunk group.
Adding a node
Instructions
To add the remote office node to Communication Manager: 1. Type change node-names IP and press Enter. The Node Name screen appears.
Figure 30: Node Name screen

change node-names ip IP NODE NAMES Name default remote office 1 __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ IP Address 0 .0 .0 .0 134.23.107.22 ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ Name __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ IP Address ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ Page 1 of 1
2. In the Name field, type in a word to identify the node. In our example, type Remote 6. 3. In the IP address field, type in the IP address to match the one on the Avaya R300 administration. 4. Press Enter to save your changes. 5. Type add remote office and the number for this remote office, and press Enter. The Remote Office screen appears. Figure 31: Remote Office screen
add remote-office 6 REMOTE OFFICE 6 Node Name: Network Region: Location: Site Data: Remote Office 6 22 1 Contact: Joe Smith Phone: xxx-yyy-zzz _______________________________ Page 1 of 1
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Managing Phones
6. Fill in the following fields:

Node Name - match the name on the IP Node Names screen. Network Region - this must match the network region on the IP-Interface screen for the circuit packs that connect this remote office. Use display ip-interfaces to find this information. Location - match the one set up on the Location screen for this remote office. Site Data - identify the street address or identifier you want to use
7. Press Enter to save your changes. Tip:

Tip:
Use status remote office to verify that your server running Communication Manager recognizes the Remote Office information. It also displays the extensions and signaling group you administer next.
Setting up a trunk group

You can modify an existing trunk group or add a new one. In our example, well add trunk group 6.
Before you start

Perform Setting up a signaling group on page 111. To set up the trunk group for your remote office: 1. Type add trunk group 6. The Trunk Group screen appears.
Figure 32: Trunk Group screen

add trunk-group next TRUNK GROUP Group Number: 6___ Group Type: ________ CDR Reports: _ Group Name: ___________________________ COR: __ TN: ___ TAC: __6__ Direction: ________ Outgoing Display? _ Trunk Signaling Type: ____ Dial Access? _ Busy Threshold: ___ Night Service: ________ Queue Length: ___ Incoming Destination: ________ Service Type: _____ Auth Code? _ Trunk Flash? _ BCC: _ ITC? ____ TRUNK PARAMETERS Trunk Type (in/out): ____________ Incoming Rotary Timeout(sec): __ Outgoing Dial Type: _________ Incoming Dial Type: ________ Disconnect Timing(msec): ____ Digit Treatment: __________ Digits: ____ Sig Bit Inversion: none Analog Loss Group: ___ Digital Loss Group: ___ Incoming Dial Tone? _ Incoming Calling Number - Delete: ___ Insert: _______ Format: _______ Bit Rate: _____ Synchronization: _____ Duplex: ____ Disconnect Supervision - In? _ Out? _ Answer Supervision Timeout: ___ Receive Answer Supervision? _ Page 1 of x
2. In the Group Type field, type ISDN. ISDN-PRI or ISDN-BRI must be y on the System Parameters Customer Options screen. 3. In the TAC field, type in the trunk access code that conforms to your dial plan. 4. In the Carrier Medium field, type IP (Medpro). 5. In the Dial Access field, type y. 6. In the Service Type field, type tie. 7. In the Signaling Group field, type in the signaling group you created. 8. Press Enter to save your changes.
Setting up a signaling group

Each Remote Office has own listen port and signaling group. Set up a new trunk group, or use an existing trunk group administered for H.323 signaling.
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Managing Phones
Instructions
Set up the signaling group for remote office: 1. Type add signaling-group and the number of the group you want to add. The Signaling Group screen appears. Figure 33: Signaling Group screen
add signaling-group 6 SIGNALING GROUP Group Number 6 Group Type: Remote Office? H.323 y Max Number of NCA TSC: ___ Max number of CA TSC: Trunk Group for NCA TSC: Trunk Group for Channel Selection: 6 Supplementary Service Protocol: _ ___ ___ Page 1 of 5
Near-end Node Name: Near-end Listen Port: LRQ Required? _ RRQ Required? y
clan 5001
Far-end Node Name: remote office 6 Far-end Listen Port:5055 Calls Share IP Signaling Connection? Bypass If IP Threshold Exceeded? Interworking Message: ________ _ _
2. In the Group Type field, type H.323. 3. In the Remote Office field, type y. 4. In the Trunk Group for Channel Selection field, type the number of the trunk you set up for the remote office. 5. In the Near-end Node Name field, identify the node name assigned to the CLAN that supports the R300. 6. In the Far-end Node Name field, identify the node name assigned to the CLAN that supports the R300. 7. In the Near-end Listen Port field, type a port number in the 5000-9999 range. 8. In the Far-end Listen Port field, type 1720. See Getting Started with the Avaya R300 Remote Office Communicator for more details. 9. In the RRQ field, type y. 10. Tab to the Direct IP-IP Audio Connection field on another page of this screen and type y. 11. Press Enter to save your changes.
Setting up Remote Office on network regions

Now we will set up a network region and show the connections between regions.
Instructions
Set up network region 1: 1. Type add ip-network-region 1 and press Enter. The IP Network Region screen appears. Figure 34: IP Network Region screen
add ip-network-region 1 IP NETWORK REGION Region: 1 Location: Name: AUDIO PARAMETERS Codec Set: 1 UDP Port Min: 2048 UDP Port Max: 3049 Home Domain: Intra-region IP-IP Direct Audio: no Inter-region IP-IP Direct Audio: no IP Audio Hairpinning? y RTCP Reporting Enabled? RTCP MONITOR SERVER PARAMETERS Use Default Server Parameters? Server IP Address: Server Port: RTCP Report Period(secs): y y . 5005 5 . . Page 1 of 19
DIFFSERV/TOS PARAMETERS Call Control PHB Value: 34 Audio PHB Value: 46 802.1P/Q PARAMETERS Call Control 802.1p Priority: 7 Audio 802.1p Priority: 6 H.323 IP ENDPOINTS H.323 Link Bounce Recovery? y Idle Traffice Interval (sec): 20 Keep-Alive Interval (sec): 6 Keep-Alive Count: 5
AUDIO RESOURCE RESERVATION PARAMETERS RSVP Enabled? y RSVP Refresh Rate(secs): 15 Retry upon RSVP Failure Enabled? y RSVP Profile: guaranteed-service RSVP unreserved (BBE) PHB Value: 40
2. In the Name field, describe the region you are setting up. 3. In the Codec Set field, type the codec set you want to use in this region. 4. In the UDP Port Range field, type the range of the UDP port number to be used for audio transport. 5. In the Intra-region IP-IP Direct Audio field, type y. 6. In the Inter-region IP-IP Direct Audio field, type y. 7. Move to page 3 to set up connections between regions and assign codecs for inter-region connections. Note: Page 2 of the IP Network Region screen shows a list of LSP servers for the network region, and pages 4 through 19 are duplicates of page 3, providing the ability to administer up to 250 locations. For details, see the Screen Reference section on the IP Network Region screen.
Note:
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Managing Phones
Figure 35: IP Network Region screen

add ip-network-region 3 Page 3 of x
Inter Network Region Connection Management src rgn 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 dst rgn 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
codec-set 1 1 1 1 1 1 1
direct-WAN y n n n y y
WAN-BW limits 256:Kbits
Intervening-regions 1 1 6 ___ ___ ___ ___ ___ ___ ___ ___ ___
:NoLimit 10:Calls
The following connections are administered in this example:

codec-set 2 is used between region 1 and region 4 codec-set 5 is used between region 1 and region 99 codec-set 6 is used between region 1 and region 193.
Now you need to assign the region number to the CLAN circuit pack. All the endpoints registered with a specific CLAN circuit pack belong to the CLANs region. See Administration for Network Connectivity for Avaya Communication Manager for more information.
Adding phones to Remote Office

Be sure the extensions you add fit your dialing plan.
Instructions
1. Type add station nnnn, where nnnn is the extension you are adding. Press Enter. The Station screen appears. Figure 36: Station screen
add station 6001 STATION Extension: Type: Port: Name: 1014 8410D x Remote main Lock Messages? n BCC: Security Code: 1234567 TN: Coverage Path 1: ___ COR: Coverage Path 2: ___ COS: Map-to Station: Hunt-to-Station: _______ 0 1 1 1 Page 1 of X
STATION OPTIONS Loss Group: Data Module? Speakerphone: Display Language?
_ n 2-way English
Personalized Ringing Pattern: Message Lamp Ext: 6001 Mute button enabled? y Media Complex Ext: IP Station? n Remote Office Phone? y
2. In the Type field, type in the model of the telephone you are adding. 3. In the Port field, type x. This indicates that there is no hardware associated with the port assignment. 4. In the Name field, identify the telephone for your records. 5. In the Security Code field, match the password set up on the Remote Office administration. 6. In the Remote Office Phone field, type y. 7. Press Enter to save your changes. Tip:
Tip:
You can set up a telnet session on your remote office administration program to verify that the telephone is registered. See Getting Started with the Avaya R300 Remote Office Communicator for details.
115
Managing Phones
2420/2410 DCP telephone

Downloading firmware to a 2420 or 2410 DCP telephone
You can copy updated application code into Communication Manager via TFTP over a TCP/IP connection. This eliminates the need to physically remove the telephone and send it to the factory for the firmware update. This feature is available on all of the servers running Avaya Communication Manager.
Before you start

1. Type change node-name ip and press Enter. The IP Node Names screen appears. 2. Administer the TFTP server node name and the local node name (CLAN) and IP address. 3. Press Enter to save your changes. 4. Type change ip-interfaces and press Enter. The IP Interfaces screen appears. 5. Administer the CLAN ethernet interface or processor CLAN. 6. Press Enter to save your changes.
Downloading the firmware file to Communication Manager

1. Place the file on the TFTP server using TFTP, FTP, HTTP or another file transfer program. 2. From the Web Interface menu, click the Set LAN Security link. 3. Click Advanced. A list of settings that can be enabled or disabled through the use of check boxes appears. 4. Scroll to tftp and check the box enabling inbound tftp traffic. 5. Click Submit. 6. Log into SAT and enter change tftp-server and press Enter. The TFTP Server Configuration screen appears.
Figure 37: TFTP Server Configuration screen

change tftp-server TFTP Server Configuration Local Node Name: TFTP Server Node Name: TFTP Server Port: 69 File to Retrieve: File Status: File Size: Filename in Memory: Page 1 of 1
7. In the Local Node Name field, enter the valid local node name from the IP Node Names screen. The node must be assigned to a CLAN ip-interface or procr (processor CLAN). 8. In the TFTP Server Node Name field, enter the valid TFTP server node name from the IP Nodes Names screen. 9. In the TFTP Server Port field, enter the TFTP server port number from where the file download begins. 10. In the File to Retrieve field, enter the name of the file to be retrieved. 11. Press Enter to save your changes. The file transfer begins. 12. Type display tftp-server and press Enter to view the status of the file transfer. A File download successful message appears when the file transfer completes. It also displays the file size and the file name in memory.
Downloading firmware to a single station

You must have console permissions to download someone elses phones. Note: Steps 1 through 3 need be done only once to set up the FAC for file downloads. Thereafter, start at step 4 to download files.
Note:
To set up a FAC for file downloads: 1. Type change feature-access-codes and press Enter. The Feature Access Code (FAC) screen appears. Click Next until you see the Station Firmware Download Access Code field.
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Managing Phones
Figure 38: Feature Access Code (FAC) screen

change feature-access-codes FEATURE ACCESS CODE (FAC) Priority Calling Access Code: Program Access Code: Refresh Terminal Parameters Access Code: Remote Send All Calls Activation: Deactivation: Self Station Display Activation:Deactivation: Send All Calls Activation:Deactivation: Station Firmware Download Access Code: Station Security Code Change Access Code: Station User Admin of FBI Assign:Remove: Page 3 of x
2. In the Station Firmware Download Access Code field, enter a valid FAC as defined in the dial plan. 3. Press Enter to save your changes. 4. Take the 2410 or 2420 DCP telephone off-hook. 5. Dial the Station Firmware Download FAC (for instance, *36). 6. Press # if you are dialing from the target station (or dial the telephones extension to be downloaded). 7. Place the telephone on-hook within 4 seconds after the confirmation tone. The telephone is placed in a busy-out state (not able to make or receive calls) and displays Firmware Download in Progress, the amount of the file downloaded, and a timer. The telephone displays error messages and a success message before rebooting. 8. When the download completes, the telephone reboots and is released from the busy-out state.
Downloading firmware to multiple stations

You can download firmware to multiple stations of the same type, either 2410 or 2420 DCP telephones. Download firmware to as many as 1000 stations per download schedule. You can schedule a specific time for the download, or you can administer the download to run immediately. To download 2420 DCP station firmware to multiple stations: 1. Type change firmware station-download and press Enter. The Firmware Station Download screen appears. Figure 39: Firmware Station Download screen
change firmware station-download FIRMWARE STATION DOWNLOAD Source File: Schedule Download? y Start Date/Time:/: Stop Date/Time:/: Continue Daily Until Completed? y Download Set Type: 2420 Beginning Station: Ending Station:
2. In the Source File field, enter the name of the file specified in the File to Retrieve field on the TFTP Server Configuration screen. 3. In the Schedule Download field, type y. The Start Date/Time and Stop Date/Time fields appear. 4. In the Start Date/Time field, enter the month (mm), day (dd), year (yyyy), and time (hh:mm) that you want the download to begin. 5. In the Stop Date/Time field, enter the month (mm), day (dd), year (yyyy), and time (hh:mm) that you want the download to begin. 6. In the Continue Daily Until Completed field, enter y if you want the system to execute the firmware download each day at the scheduled time until all specified telephones have received the firmware. 7. In the Beginning Station field, enter the first extension number in the range of telephones to which you want to download the firmware. Up to 1000 stations can be included in a scheduled download.
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Managing Phones
8. In the Ending Station field, enter the last extension number in the range of telephones to which you want to download firmware. Up to 1000 stations can be included in a scheduled download. 9. Press Enter to save your changes. The firmware download is set to run at the scheduled time. If you entered n in the Schedule Download? field, pressing Enter immediately initiates the download to the specified range of telephones.
Displaying firmware download status

You can use the status firmware download command to display status information for an active download schedule. To display download status:
Type status firmware download. The Status Firmware Station Download screen appears.
Figure 40: Status Firmware Download screen

status firmware station-download STATUS FIRMWARE STATION DOWNLOAD Image file: Schedule Download? Start Date/Time: Terminal type for download: Extension range: to: Stations completed:
Continue daily until completed? Stop Date/Time:
Number of stations in range: Stations unsuccessful:
Note:
Note: If you add the qualifier last to the status firmware download command, status information on the last download schedule is displayed.
Disabling firmware downloads

You can use the disable firmware download command to disable any active download schedule. To disable active downloads:
Type disable firmware download. This command disables any active download schedule and the system displays Command successfully completed at the bottom of the screen.
Chapter 4: Managing Telephone Features
Adding Feature Buttons

Once you add a telephone to the system, you can use the station screen to change the settings for the telephone, such as adding or changing feature button assignments. The system allows you to assign features or functionality to each programmable button. It is up to you to decide which features you want for each telephone and which feature you want to assign to each button. Note: If you have 6400-series phones, your users can administer some of their own feature buttons. See Setting up Terminal Self Administration on page 155 for more information. Note: An NI-BRI telephone with Communication Manager has only the Conference, Transfer, Hold, and Drop feature buttons, none of which requires administration. On an NI-BRI telephone, you may assign additional feature buttons only as call appearances. As a result, NI-BRI telephone users must access all other features of Communication Manager using feature access codes. Additionally, the number of call appearance buttons administered in Communication Manager (the default is three) must match the number of call appearances programmed on the telephone. Finally, Communication Manager does not support bridged call appearances for NI-BRI phones
Note:
Note:
Instructions
To assign feature buttons: 1. Type change station nnnn, where nnnn is the extension for the telephone you want to modify. Press Enter. The Station screen appears. 2. Press Next Page until you locate the Feature Button Assignment fields. Some phones have several feature button groups. Make sure that you are changing the correct button. If you do not know which button on the telephone maps to which button-assignment field, see your telephones manual, or see Telephone Reference on page 647.
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Managing Telephone Features

STATION SOFTKEY BUTTON ASSIGNMENTS 1: 2: 3: 4: 5: 6: 7: 8: 9: 10: 11: 12: lwc-store lwc-cancel auto-cback timer call-fwd call-park date-time priority abr-prog abr-spchar abr-spchar abr-spchar
Ext: ________
Char: ~p Char: ~m Char: ~w
3. Move the cursor to the field you want to change. 4. Type the button name that corresponds to the feature you want to add. To determine feature button names, press Help or refer to Telephone feature Buttons on page 123. 5. Press Enter to save your changes. Some phones have default assignments for buttons. For example, the following figure shows that the 8411D includes defaults for 12 softkey buttons. It already has assignments for features like Leave Word Calling and Call Forwarding. If you do not use an alias, you can easily assign different features to these buttons if you have different needs. If you use an alias you must leave the default softkey button assignments. The system allows you to change the button assignments on the screen and the features work on the alias telephone, however the labels on the display do not change.
Telephone feature Buttons

The following table provides descriptions of the feature buttons that you can administer on multiappearance telephones. It also lists the administrable software names and recommended button label names. Display buttons support telephones equipped with alphanumeric displays. Note that some buttons may require 1-lamp or 2-lamp buttons. Some buttons are not allowed on some systems and on some phones. Note: An NI-BRI telephone with Communication Manager has only the Conference, Transfer, Hold, and Drop feature buttons, none of which requires administration. On an NI-BRI telephone, you may assign additional feature buttons only as call appearances. As a result, NI-BRI telephone users must access all other features of Communication Manager using feature access codes. Additionally, the number of call appearance buttons administered in Communication Manager (the default is three) must match the number of call appearances programmed on the telephone. Finally, Communication Manager does not support bridged call appearances for NI-BRI phones. Table 2: Telephone feature buttons 1 of 21 Button name # Button label Autodial Description You can administer the # button as an autodial feature button by entering the Audix number in the Button Assignments field on the Station screen. Abbreviated Dialing Program: allows users to program abbreviated dialing and autodial buttons or to store or change numbers in a personal list or group list associated with the station. Abbreviated Dialing Special Character: allows users to enter an associated special character [~, ~m (mark), ~p (pause), ~s (suppress), ~w (wait for dial tone), or ~W (wait forever)] when programming an abbreviated dialing list entry. Maximum 1 per station
Note:
abr-prog
AbrvDial Program
1 per station
abr-spchar
AbrvDial (char)
1 each per station
1 of 21
123
Table 2: Telephone feature buttons 2 of 21 Button name abrdg-appr (Ext: ____) Button label (extension) Description Bridged Appearance of an analog telephone: allows the user to have an appearance of a single-line telephone extension. Assign to a 2-lamp appearance button. Abbreviated Dialing: dials the stored number on the specified abbreviated dialing list. List: specify the list number 1 to 3 where the destination number is stored DC: specify the dial code for the destination number Abbreviated and Delayed Ringing: allows the user to trigger an abbreviated or delayed transition for calls alerting at an extension. Administered Connection alarm notification: allows the user to monitor when the number of failures for an administered connection has met the specified threshold. Automatic Circuit Assurance (display button): allows users of display telephones to identify trunk malfunctions. The system automatically initiates a referral call to the telephone when a possible failure occurs. When the user presses ACA Halt, the system turns off ACA monitoring for the entire system. The user must press ACA Halt again to restart monitoring. Account: allows users to enter Call Detail Recording (CDR) account codes. CDR account codes allow the system to associate and track calls according to a particular project or account number. 2 of 21 1 per station Maximum Depends on station type
abrv-dial (List: __ DC: __)
AD
1 per AD list per dial code
abrv-ring
AR
ac-alarm
AC Alarm
aca-halt
Auto-Ckt Assure
1 per system
account
Acct
Table 2: Telephone feature buttons 3 of 21 Button name admin Button label Admin Description Administration: allows a user to program the feature buttons on their 6400-series telephone. After Call Work Mode: allows an agent to temporarily be removed from call distribution in order for the agent to finish ACD-related activities such as completing paperwork. Grp: specify the ACD split group number. Alert Agent: indicates to the agent that their split/skill hunt group changed while active on a call. This button blinks to notify the agent of the change. Alternate Facility Restriction Level (FRL): activates or deactivates an alternate facility restriction level for the extension. Automatic Number Identification Request: allows the user to display the calling partys number from incoming trunks during the voice state of call. The trunk must support this functionality. Supervisory Assistance: used by an ACD agent to place a call to a split supervisor. Group: specify the ACD split group number. Authorization Code Security Violation Notification: activates or deactivates call referral when an authorization code security violation is detected. Attendant Queue Calls (display button): tracks the number of calls in the attendant groups queue and displays the queue status. Assign this button to any user who you want to backup the attendant. 1 per split group Maximum
after-call Grp:___
After Call Work
alrt-agchg
Alert Agent
1 per station
alt-frl
Alt FRL
1 per system
ani-requst
ANI Request
1 per station
assist (Group: __)
Assist
1 per split group
asvn-halt
asvn-halt
1 per system
atd-qcalls
AQC
1 per station
3 of 21
125
Table 2: Telephone feature buttons 4 of 21 Button name atd-qtime Button label AQT Description Attendant Queue Time (display button): tracks the calls in the attendant groups queue according to the oldest time a call has been queued, and obtains a display of the queue status. Audix One-Step Recording (display button): activates/deactivates recording of the current call. An Audix hunt group extension that is valid for the user must be entered in the Ext: field after the name. Automatic Message Waiting: associated status lamp automatically lights when an LWC message has been stored in the system for the associated extension (can be a VDN). This lamp will not light on the mapped-to physical station for messages left for virtual extensions. Automatic Call Back: when activated, allows inside user who placed a call to a busy or unanswered telephone to be called back automatically when the called telephone becomes available to receive a call. Automatic Intercom: places a call to the station associated with the button. The called user receives a unique alerting signal, and a status lamp associated with a Intercom button flashes. Grp: Intercom Auto-Icom group number. This extension and destination extension must be in the same group. Auto-In Mode: allows the user to become automatically available for new ACD calls upon completion of an ACD call. Grp: The split group number for ACD. Maximum 1 per station
audix-rec
Audix Record
1 per station
aut-msg-wt (Ext: ___)
Message (name or ext #)
1 per aut-mst-ex t
auto-cback
Auto CallBack
1 per station
auto-icom (Group: __)
Auto (name or ext #)
1 per group per dial code
auto-in (Group: __)
Auto In
1 per split group
4 of 21
Table 2: Telephone feature buttons 5 of 21 Button name auto-wkup Button label Auto Wakeup Description Automatic Wakeup (display button): allows attendants, front-desk users, and guests to request a wakeup call to be placed automatically to a certain extension (may not be a VDN extension) at a later time. Allows a user to dial a number that is not part of a stored list. Auxiliary Work Mode: removes agent from ACD call distribution in order to complete non-ACD-related activities. Grp: The split group number for ACD. Bridged Call Appearance: provides an appearance of another users extension on this telephone. For example, an assistant might have a bridged appearance of their supervisors extension. The bridged appearance button functions exactly like the original call appearance, for instance it indicates when the appearance is active or ringing. You can assign brdg-appr buttons only to 2-lamp appearance buttons. You must indicate which extension and which call appearance button the user wants to monitor at this telephone. 1 per split group Maximum 1 per station
autodial aux-work (Group: __)
Autodial Auxiliary Work
brdg-appr (Btn: __ Ext: ___)
(extension)
Depends on station type
5 of 21
127
Table 2: Telephone feature buttons 6 of 21 Button name btn-view Button label Button View Description Button View: allows users to view, on the telephones display, the contents of any feature button. Button View does more than the "View" or "stored-num" feature button; these only display what is contained in abbreviated dialing and autodial buttons. When the user presses the btn-view button and then a specific feature button, they see the feature name and any auxiliary data for that button. This allows users to review the programming of their feature buttons. You can assign this soft-key button to any 6400-, 7400-, or 8400-series display telephone. Busy Indication: indicates the busy or idle status of an extension, trunk group, terminating extension group (TEG), hunt group, or loudspeaker paging zone. Users can press the busy-ind button to dial the specified extension. You can assign this button to any lamp button and must specify which Trunk or extension the user wants to monitor. Call Appearance: originates or receives calls. Assign to a 2-lamp appearance button. Call Displayed Number (display button): initiates a call to the currently displayed number. The number may be from a leave word calling message or a number the user retrieved from the Directory. Activates or deactivates Call Forwarding All Calls. Allows the user to place the current call in the call park state so it can be retrieved from another telephone. 1 per TAC/ Ext Maximum
busy-ind (TAC/Ext: __)
Busy
call-appr
extension
Depends on station type 1 per station
call-disp
Return Call
call-fwd (Ext: ___) call-park
Call Forwarding Call Park
1 per station 1 per station 6 of 21
Table 2: Telephone feature buttons 7 of 21 Button name call-pkup call-timer Button label Call Pickup CTime Description Allows the user to answer a call that is ringing in the users pickup group. Used only on the 6400 sets. Allows users to view the duration of the call associated with the active call appearance button. (display button) Used with Call Prompting to allow users to display information collected from the originator. Centralized Attendant Service Backup: used to redirect all CAS calls to a backup extension in the local branch if all RLTs are out-of-service or maintenance busy. The associated status lamp indicates if CAS is in the backup mode. CDR Alarm: associated status lamp is used to indicate that a failure in the interface to the primary CDR output device has occurred. CDR Alarm: associated status lamp is used to indicate that a failure in the interface to the secondary CDR output device has occurred. Call Forward Busy/Dont Answer: activates and deactivates call forwarding for calls when the extension is busy or the user does not answer. Check In (display button): changes the state of the associated guest room to occupied and turns off the outward calling restriction for the guest rooms station. 1 per station Maximum 1 per station 1 per station
callr-info
Caller Info
1 per station
cas-backup
CAS Backup
1 per station
cdr1-alrm
CDR 1 Failure
1 per station
cdr2-alrm
CDR 2 Failure
1 per station
cfwd-bsyda
Call Forwarding bsyda (Ext)
check-in
Check In
7 of 21
129
Table 2: Telephone feature buttons 8 of 21 Button name check-out Button label Check Out Description Check Out (display button): Changes the state of the associated guest room to vacant and turns on the outward calling restriction for the guest rooms station. Also clears (removes) any wake-up request for the station. Clocked Manual Override (display button): used in association with Time of Day Routing to override the routing plan in effect for the activating user. The routing plan is overridden for a specified period of time. Allows a user to display information about each party of a conference call. This button can be assigned to stations and attendant consoles. The Consult button allows a covering user, after answering a coverage call, to call the principal (called party) for private consultation. Activating Consult places the caller on hold and establishes a private connection between the principal and the covering user. The covering user can then add the caller to the conversation, transfer the call to the principal, or return to the caller. Allows a covering party to store a leave word calling message for the principal (called party). Coverage Message Retrieval (display button): places a covering station into the message retrieval mode for the purposes of retrieving messages for the group. Blocks the sending of the calling party number for a call. Deactivates calling party number (CPN) blocking and allows the CPN to be sent for a single call. Maximum 1 per station
clk-overid
Clocked Override
1 per station
conf-dsp
Conferenc e Display
1 per station
consult
Consult
1 per station
cov-cback
Coverage Callback Covr Msg Retrieve
1 per station 1 per station
cov-msg-rt
cpn-blk cpn-unblk
CPN Block CPN Unblock
Table 2: Telephone feature buttons 9 of 21 Button name crss-alert Button label Crisis Description Crisis Alert (display button): provide this button to the telephones or consoles that you want to notify when any user makes an emergency call. (You define which calls are emergency calls on the AAR/ARS Analysis screen by setting the Call Type to alrt.) After a user receives an alert, they can press the crss-alert button to disable the current alert. If tenant partitioning is active, the attendants within a partition can receive emergency notification only from callers in the same partition. Data Extension: sets up a data call. May be used to pre-indicate a data call or to disconnect a data call. May not be a VDN or ISDN-BRI extension. Date and Time (display button): displays the current date and time. Do not assign this button to 6400-series display phones as they normally show the date and time. Delete message (display button): deletes a stored message that is currently on the display. Dial Intercom: accesses the intercom group assigned to the button. Grp: Intercom Dial (Dial Icom) group number. DID Remove (display button): allows DID assignments to be removed. DID View (display button): allows DID assignments to be displayed and changed. Allows choice between XDID and XDIDVIP numbers. Maximum 1 per station 10 per system
data-ext
Data (data ext #)
1 per dataextension group 1 per station
date-time
Date Time
delete-msg
Delete Message Dial Icom
1 per station 1 per group
dial-icom (Grp: ___)
did-remove did-view
DID Remove DID View
9 of 21
131
Table 2: Telephone feature buttons 10 of 21 Button name directory Button label Directory Description Directory (display button): allows users with display telephones to access the system directory, use the touch-tone buttons to key in a name, and retrieve an extension from the directory. The directory contains the names and extensions that you have assigned to the telephones administered in your system. If you assign a directory button, you should also assign a Next and Call-Disp button to the telephone. These buttons allow the user to navigate within the directory and call an extension once they find the correct one. Note that Vector Directory Numbers do not appear in the Directory. Directed call pickup: allows the user to answer a call ringing at another extension without having to be a member of a pickup group. Provides your display telephone with a visual display of accumulated charges on your current telephone call. Used exclusively outside the U.S. and Canada. Normal (display button): Toggles between LOCAL display mode (displays time and date) and NORMAL mode (displays call-related data). LED off = LOCAL mode and LED on = NORMAL. Places the user in the do not disturb mode. Allows users to drop calls. Users can drop calls from automatic hold or drop the last party they added to a conference call. 10 of 21 1 per station Maximum 1 per station
dir-pkup
dir-pkup
disp-chrg
Display Charge
disp-norm
Local/ Normal
1 per station
dn-dst drop
Do Not Disturb Drop
1 per station
Table 2: Telephone feature buttons 11 of 21 Button name exclusion Button label Exclusion Description Exclusion: allows multiappearance telephone users to keep other users with appearances of the same extension from bridging onto an existing call. If the user presses the Exclusion button while other users are already bridged onto the call, the other users are dropped. There are two means of activating exclusion.
Maximum 1 per station
Manual Exclusion when the user presses the Exclusion button (either before dialing or during the call). Automatic Exclusion as soon as the user picks up the handset. To turn off Automatic Exclusion during a call, the user presses the Exclusion button. To use Automatic Exclusion, set the Automatic Exclusion by COS field to y on the Feature-Related System Parameters screen. 1 per station
ext-dn-dst
Do Not Disturb Ext
Extension Do Not Disturb (display button): used by the attendant console or hotel front desk display telephone to activate do not disturb and assign a corresponding deactivate time to an extension. Allows a user to mute a selected party on a conference call. This button can be assigned to stations and attendant consoles.
fe-mute
Far End Mute for Conf
1 per station
11 of 21
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Table 2: Telephone feature buttons 12 of 21 Button name flash Button label Flash Description 1) Allows a station on a trunk call with Trunk Flash to send a Trunk Flash signal to the far end (e.g., Central Office); 2) allows a station on a CAS main call to send a Trunk Flash signal over the connected RLT trunk back to the branch to conference or transfer the call. Go To Coverage: sends a call directly to coverage instead of waiting for the called inside-user to answer. Go to Cover forces intercom and priority calls to follow a coverage path. NOTE: Go to Cover cannot be activated for calls placed to a Vector Directory Number extension. Go to Cover can be used to force a call to cover to a VDN if the called principal has a VDN as a coverage point. grp-dn-dst Do Not Disturb Grp GrpPg Group Do Not Disturb (display button): places a group of phones into the do not disturb mode. Allows users to make announcements to groups of stations by automatically turning on their speakerphones. Number: The extension of the page group. Signals onhook/offhook state changes to Communication Manager. The green LED is on for offhook state and off (dark) for onhook state. Hunt-Group Night Service: places a hunt-group into night service. Grp: Hunt group number. 3 per hunt group 12 of 21 1 per station Maximum 1 per station
goto-cover
Go To Cover
1 per station
grp-page (Number:___)
headset
Headset
hunt-ns (Grp: ___)
Hunt Group
Table 2: Telephone feature buttons 13 of 21 Button name in-call-id (Type: __ Grp: ___) Button label Coverage (group #, type, name, or ext #) Description The Coverage Incoming Call Identification (ICI) button allows a member of a coverage answer group or hunt group to identify an incoming call to that group even though the member does not have a display telephone. In the Type field, enter c for coverage answer groups and type of h for a hunt group. In the Grp field, enter the group number. Inspect (display button): allows users on an active call to display the identification of an incoming call. Inspect also allows users to determine the identification of calls they placed on Hold. Internal Automatic Answer: causes any hybrid or digital station to automatically answer incoming internal calls. Last Number Dialed (redial): originates a call to the number last dialed by the station. License-Error: indicates a major License File alarm. Pressing the button does not make the light go out. The button goes out only after the error is cleared and Communication Manager returns to License-Normal Mode. You can administer this button on phones and attendant consoles. Maximum 1 per group-type per group
inspect
Inspect Mode
1 per station
int-aut-an
IntAutoAns
1 per station
last-numb
LastNumb Dialed License Error
1 per station 1 per telephone 20 per system (Server CSI/ Server SI) 30 per system (Server R) 8 per station
lic-error
link-alarm (link# ___)
Link Failure (link #)
Link Alarm: associated status lamp indicates that a failure has occurred on one of the Processor Interface circuit pack data links. Link: Link number 1 to 8 for multi-carrier cabinets or 1 to 4 for single-carrier cabinets.
13 of 21
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Table 2: Telephone feature buttons 14 of 21 Button name lsvn-halt Button label Login SVN Description Login Security Violation Notification: activates or deactivates referral call when a login security violation is detected. Leave Word Calling Cancel: cancels the last leave word calling message originated by the user. Leave Word Calling Lock: locks the message retrieval capability of the display module on the station. Leave Word Calling Store: leaves a message for the user associated with the last number dialed to return the call to the originator. Major Alarm: assign to a status lamp to notify the user when major alarms occur. Major alarms usually require immediate attention. Manual Message Waiting: allows a multiappearance telephone user to press a button on their telephone in order to light the Manual Message Waiting button at another telephone. You can administer this feature only to pairs of telephones, such as an assistant and an executive. For example, an assistant can press the man-msg-wt button to signal the executive that they have a call. Immediate Manual Override (display button): allows the user (on a system with Time of Day Routing) to temporarily override the routing plan and use the specified TOD routing plan. TOD: specify the routing plan the user wants to follow in override situations. Maximum 1 per system
lwc-cancel
Cancel LWC Lock LWC
1 per station 1 per station 1 per station
lwc-lock
lwc-store
LWC
major-alrm
Major Hdwe Failure Msg Wait (name or ext #)
1 per station
man-msg-wt (Ext: ___)
None
man-overid (TOD: _)
Immediate Override
1 per station
14 of 21
Table 2: Telephone feature buttons 15 of 21 Button name manual-in (Group: __) Button label Manual In Description Manual-In Mode: prevents the user from becoming available for new ACD calls upon completion of an ACD call by automatically placing the agent in the after call work mode. Grp: The split group number for ACD. Malicious Call Trace Activation: sends a message to the MCT control extensions that the user wants to trace a malicious call. MCT activation also starts recording the call, if your system has a MCT voice recorder. Malicious Call Trace Control: allows the user to take control of a malicious call trace request. Once the user becomes the MCT controller, the system stops notifying other MCT control extensions of the MCT request. NOTE: To add an extension to the MCT control group, you must also add the extension on the Extensions Administered to have an MCT-Control Button screen. When the user presses the MCT Control button, the system first displays the called party information. Pressing the button again displays the rest of the trace information. The MCT controller must dial the MCT Deactivate feature access code to release control. Multifrequency Operator International: allows users to call Directory Assistance. Multifrequency Operator International: allows users to make international calls to the CO attendant. Maximum 1 per split group
mct-act
MCT Activation
1 per station
mct-contr
MCT Control
1 per station
mf-da-intl
Directory Assistance CO attendant
mf-op-intl
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Table 2: Telephone feature buttons 16 of 21 Button name mj/mn-alrm Button label Maj/Minor Hdwe Failure Description Minor Alarm: assign to a status lamp to notify the user when minor or major alarms occur. Minor alarms usually indicate that only a few trunks or a few stations are affected. Multimedia Basic: used to place a multimedia complex into the "Basic" mode or to return it to the "Enhanced" mode. Multimedia Call: used to indicate a call is to be a multimedia call. Multimedia Call Forward: used to activate forwarding of multimedia calls as multimedia calls, not as voice calls. Multimedia Data Conference: used to initiate a data collaboration session between multimedia endpoints; requires a button with a lamp. Indicate that the user wants to place calls to 2 different addresses using the 2 B-channels. Switches the audio path from the telephone (handset or speakerphone) to the PC (headset or speakers/ microphone). Message Retrieval (display button): places the stations display into the message retrieval mode. Message Waiting Activation: lights a message waiting lamp on an associated station. Message Waiting Deactivation: dims a message waiting lamp on an associated station. Maximum 1 per station
mm-basic
MM Basic
1 per station
mm-call mm-cfwd
MM Call MM CallFwd
mm-datacnf
MM Datacnf
1 per station
mm-multnbr
MM MultNbr MM PCAudio
mm-pcaudio
msg-retr
Message Retrieve Message Waiting Act. Message Waiting Deact
1 per station 1 per station 1 per station 16 of 21
mwn-act
mwn-deact
Table 2: Telephone feature buttons 17 of 21 Button name next Button label Next Description Next (display button): steps to the next message when the telephones display is in Message Retrieval or Coverage Message Retrieval mode. Shows the next name when the telephones display is in the Directory mode. Night Service Activation: toggles the system in or out of Night Service mode. Redirection on No Answer Alert: indicates a Redirection on No Answer timeout has occurred for the split. No Hold Conference: can automatically conference another party while continuing the existing call. Normal (display button): places the stations display into normal call identification mode. Off board Alarm: associated status lamp lights if an off-circuit pack major, minor, or warning alarm is active on a circuit pack. Off-board alarms (loss of signal, slips, misframes) relate to problems on the facility side of the DS1, ATM, or other interface. Personal CO Line: allows the user to receive calls directly via a specific trunk. Grp: CO line group number. Property Management System alarm: associated status lamp indicates that a failure in the PMS link occurred. A major or minor alarm condition raises the alarm. Automatic Wakeup Printer Alarm: associated status lamp indicates that an automatic wakeup printer interface failure occurred. Maximum 1 per station
night-serv
Night Serv
1 per station 1 per hunt group 1 per station 1 per station 1 per attendant
noans-alrt
RONA
no-hld-cnf
No Hold Conferenc e Normal Mode Off board alarm
normal
off-bd-alm
per-COline (Grp: ___) pms-alarm
CO Line (line #) PMS Failure
1 per group 1 per station
pr-awu-alm
Auto Wakeup Alm
1 per station
17 of 21
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Table 2: Telephone feature buttons 18 of 21 Button name pr-pms-alm Button label PMS Ptr Alarm Sys Ptr Alarm Print Msgs Description PMS Printer Alarm: associated status lamp indicates that a PMS printer interface failure occurred. System Printer Alarm: associated status lamp indicates that a system printer failure occurred. Print Messages: allows users to print messages for any extension by pressing the button and entering the extension and a security code. Priority Calling: allows a user to place priority calls or change an existing call to a priority call. Queue Calls: associated status lamp flashes if a call warning threshold has been reached. Grp: Group number of hunt group. Queue Time: associated status lamp flashes if a time warning threshold has been reached. Grp: Group number of hunt group. Releases an agent from an ACD call. Ringer-Cutoff: silences the alerting ringer on the station. The associated status lamp lights if a problem escalates beyond a warm start. Remote Access Barrier Code Security Violation Notification Call: activates or deactivates call referral when a remote access barrier code security violation is detected. Scroll (display button): allows the user to select one of the two lines (alternates with each press) of the 16-character LCD display. Only one line displays at a time. Maximum 1 per station 1 per station 1 per station
pr-sys-alm
print-msgs
priority
Priority Call
1 per station 1 per hunt group per station 1 per hunt group per station 1 per station 1 per station 1 per station 1 per system
q-calls (Grp: ___)
NQC
q-time (Grp: ___)
OQT
release ringer-off rs-alert
Release Ringer Cutoff System Reset Alert rsvn-halt
rsvn-halt
scroll
Scroll
1 per station
18 of 21
Table 2: Telephone feature buttons 19 of 21 Button name send-calls (Ext: ___) Button label Send All Calls Description Send All Calls allows users to temporarily direct all incoming calls to coverage regardless of the assigned call-coverage redirection criteria. Assign to a lamp button. Send All Calls For Terminating Extension Group: allows the user to forward all calls directed to a terminating extension group. Service Observing: activates Service Observing. Used to toggle between a listen-only and a listen-talk mode. Signal: allows the user to use one button to manually signal the associated extension. The extension cannot be a VDN extension. Toggle whether or not station security code violation referrals are made to the referral destination. Station Lock: when enabled, no outgoing calls can be made from the telephone. (display button) Places the stations display into the stored number mode. Automatic Call Distribution Stroke Count # (0, 1, 2, 3, 4, 5, 6, 7, 8, or 9) sends a message to CMS to increment a stroke count number. Terminating Extension Group: provides one or more extensions. Calls may be received but not originated with this button. Grp: TEG number. Used only on the 6400 sets. Allows users to view the duration of the call associated with the active call appearance button. Maximum 1 per station
send-term
Send All Calls-TEG
1 per TEG
serv-obsrv
Service Observing Signal (name or ext #) ssvn-halt
1 per station 1 per signal extension 1 per station 1 per station 1 per station up to 10 per station
signal (Ext: ___)
ssvn-halt
sta-lock
Station Lock Stored Number Stroke Count (#) Term Grp (name or ext #)
stored-num
stroke-cnt (Code:_)
term-x-gr (Grp: ___)
1 per TEG
timer
Timer
1 per station
19 of 21
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Table 2: Telephone feature buttons 20 of 21 Button name togle-swap Button label Conf/Trans Toggle-Sw ap FTC Alarm Description Allows a user to toggle between two parties before completing a conference or a transfer. Facility Test Call Alarm: associated status lamp lights when a successful Facility Test Call (FTC) occurs. Trunk Identification (display button): identifies the tac (trunk access code) and trunk member number associated with a call. (display button) Displays the name of the trunk as administered on the CAS Main or on a server without CAS. Trunk-Group Night Service: places a trunk-group into night service. Grp: Trunk group number. Busy Verification: allows users to make test calls and verify a station or a trunk. VIP Check-in (display button): allows user to assign the XDIDVIP number to the room extension. VIP Retry: starts to flash when the user places a VIP wakeup call and continues to flash until the call is answered. If the VIP wakeup call is not answered, the user can press the VIP Retry button to drop the call and reschedule the VIP wakeup call as a classic wakeup call. To assign this button, you must have both Hospitality and VIP Wakeup enabled. VIP Wakeup: flashes when a VIP wakeup reminder call is generated. The user presses the button to place a priority (VIP) wakeup call to a guest. To assign this button, you must have both Hospitality and VIP Wakeup enabled. Maximum 1 per station 1 per station 1 per station
trk-ac-alm
trk-id
Trunk ID
trunk-name
Trunk Name Trunk Grp
1 per station 3 per trunk group 1 per station 1 per station 1 per station
trunk-ns (Grp: ___) verify
Verify
vip-chkin
VIP Check-in VIP Retry
vip-retry
vip-wakeup
VIP Wakeup
1 per station
20 of 21
Table 2: Telephone feature buttons 21 of 21 Button name voa-repeat Button label VOA repeat VuStats # Description VDN of Origin Announcement. VDN of Origin Announcement must be enabled. VuStats Display: allows the agent to specify a display format for the statistics. If you assign a different VuStats display format to each button, the agent can use the buttons to access different statistics. You can assign this button only to display phones. format: specify the number of the format you want the button to display ID (optional): specify a split number, trunk group number, agent extension, or VDN extension Whisper Page Activation: allows a user to make and receive whisper pages. A whisper page is an announcement sent to another extension who is active on a call where only the person on the extension hears the announcement; any other parties on the call cannot hear the announcement. The user must have a class of restriction (COR) that allows intraswitch calling to use whisper paging. Whisper Page Answerback: allows a user who received a whisper page to respond to the user who sent the page. Deactivate Whisper Paging: blocks other users from sending whisper pages to this telephone. Call Work Code: allows an ACD agent after pressing "work-code" to send up to 16 digits (using the dial pad) to CMS. Maximum 1 per station limited to the number of feature buttons on the telephone
vu-display (format: __ ID: __)
whisp-act
Whisper Page Activation
1 per station
whisp-anbk
Answerbac k
1 per station
whisp-off
Whisper Page Off Work Code
work-code
21 of 21
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Adding Abbreviated Dialing Lists

Abbreviated dialing is sometimes called speed dialing. It allows you to dial a short code in place of an extension or telephone number. When you dial abbreviated-dialing codes or press abbreviated-dialing buttons, you access stored numbers from special lists. These lists can be personal (a list of numbers for an individual telephone), group (a department-wide list), system (a system-wide list), or enhanced numbers (allows for a longer list of numbers). The version and type of your system determine which lists are available and how many entries you can have on each list. Note: You can designate all group-number lists, system-number lists, and enhanced-number lists as "privileged." Calls automatically dialed from a privileged list are completed without class of restriction (COR) or facility restriction level (FRL) checking. This allows access to selected numbers that some telephone users might otherwise be restricted from manually dialing. For example, a user may be restricted from making long-distance calls. However, you can program the number of a branch office that is long distance into an AD list as privileged. Then, the user can call this office location using AD, while still being restricted from making other long-distance calls.
Note:
!
SECURITY ALERT:
SECURITY ALERT: Privileged group-number, system-number, and enhanced-number lists provide access to numbers that typically would be restricted.
Instructions
As an example, we will program a new group list: 1. Type add abbreviated-dialing group next and press Enter. The Abbreviated Dialing List screen appears. In our example, the next available group list is group 3.
Figure 42: Abbreviated Dialing List screen

ABBREVIATED DIALING LIST Group List: 3 Size (multiple of 5): ___ Program Ext: ________ Privileged? _ DIAL CODE 01: ________________________ 02: ________________________ 03: ________________________ 04: ________________________ 05: ________________________
2. Enter a number (in multiples of 5) in the Size field. This number defines the number of entries on your dialing list. For example, if you have 8 telephone numbers you want to store in the list, type 10 in the Size field. 3. If you want another user to be able to add numbers to this list, enter their extension in the Program Ext field. For example, if you want the user at 4567 to be able to change group list 3, enter 4567 in this field. 4. Enter the telephone numbers you want to store, one for each dial code. Each telephone number can be up to 24 digits long. 5. Press Enter to save your changes. You can display your new abbreviated-dialing list to verify that the information is correct or print a copy of the list for your paper records. Once you define a group list, you need to define which stations can use the list. For example, we will set up station 4567 so it has access to the new group list. To give station 4567 access to the group list: 1. Type change station 4567 and press Enter. The Station screen for extension 4567 appears. 2. Press Next Page to access the screen containing the Abbreviated Dialing List fields.
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STATION SITE DATA Room: Jack: Cable: Floor: Building: _______ _______ _______ _______ _______ Headset? Speaker? Mounting? Cord Length: Set Color: n n d 0 ______
ABBREVIATED DIALING List1: group 3 BUTTON ASSIGNMENTS 1: call-appr 2: call-appr 3: call-appr
List2: _________
List3: _________
4: __________ 5: __________
3. Type group in any of the List fields and press Enter. A blank list number field appears. 4. Type 3 in the list number field. When you assign a group or personal list, you must also specify the personal list number or group list number. 5. Press Enter to save your changes. The user at extension 4567 can now use this list by dialing the feature access code for the list and the dial code for the number they want to dial. Alternatively, you can assign an abbreviated dialing button to this station that allows the user press one button to dial a specific stored number on one of their three assigned abbreviated lists.
Fixing problems
Problem A user cannot access a dial list Possible causes
Solutions Resolution: 1. Type display station nnnn, where nnnn is the users extension. Press Enter. 2. Review the current settings of the List1, List2, and List3 fields to determine if the list the user wants to access is assigned to their telephone.
The specific list may not be assigned to the users telephone.
If the user attempted to use a feature access code to access the list, they may have dialed the incorrect feature access code. If the user attempted to press a feature button, they may have pressed the incorrect feature button.
Resolution: 1. Type display feature-access-codes and press Enter. 2. Verify that the user is dialing the appropriate feature access code. Resolution: 1. Type display station nnnn, where nnnn is the users extension. Press Enter. 2. Review the current feature button assignments to determine if the user was pressing the assigned button. 1 of 2
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Problem A user cannot access a dial list - continued
Possible causes
Solutions Resolution: 1. Type display station nnnn, where nnnn is the users extension. Press Enter. 2. Review the current feature button assignments to see if the list number and dial code are correct. Resolution: 1. Ask the user what number they dialed or button they pressed to determine which list and dial code they attempted to call. 2. Access the dialing list and verify that the number stored for the specific dial code corresponds to the number the user wanted to dial. (For example to access a group list, type display abbreviated-dialing group x and press Enter, where x is a group list number.) 3. If the user dialed the wrong code, give them the correct code. 4. If the dial code is wrong, press Cancel and use the appropriate change command to re-access the abbreviated dialing list. Correct the number and press Enter. 2 of 2
If the user attempted to press the correct feature button, the button may not be set up correctly.
A user complains that using an abbreviated dial list dials the wrong number.
The user could be using the wrong dial code. The dial code could be defined incorrectly.
Setting up Bridged Call Appearances
More information
There are limits to the total number of abbreviated dialing list entries, the number of personal dial lists, and the number of group dial lists that your system can store. Because of these limitations, you should avoid storing the same number in more than one list. Instead, assign commonly dialed numbers to the system list or to a group list. You can determine the abbreviated dialing storage capacity, by referring to the System Capacity screen for the abbreviated dialing values (type display capacity). For details on the System Capacity screen, see Maintenance Commands for Avaya Communication Manager, Media Gateways and Servers, 03-300191.
Related topics
For more information, see "Abbreviated Dialing" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205.

Think of a bridged call appearance as a telephone (the primary set) with an extension (the bridged-to appearance). Both phones can be used to call in and out and both show when a line is in use. A call to the primary telephone is bridged to a specific appearance, or button, on the secondary telephone. The secondary telephone retains all its functions, and a specific button is dedicated as the bridged-to appearance from the primary telephone. Bridged call appearances have to be assigned to phones with double-lamp buttons, or lights. The telephone types do not need to match, but as much consistency as possible is recommended for all phones in a bridged group. When a call comes in on bridged phones, the buttons assigned to the bridged appearances flash. You can assign as many bridged appearances as there are line appearances on the primary telephone, and you can assign ringing (alerting) to one or more of the phones.
Instructions
To create a bridged call appearance: 1. Note the extension of the primary telephone. A call to this telephone lights the button and, if activated, rings at the bridged-to appearance on the secondary telephone.
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2. If you want to use a new telephone for the bridged-to extension, duplicate a station. For information, see Using Templates to Add Phones on page 83. 3. Type change station and the bridged-to extension and press Enter. The Station screen appears. Figure 44: Station screen
n y none n n
_ Recall Rotary Digit? n Remote Softphone Emergency Calls: as-on-local Emergency Location Ext: 75001
4. Press Next Page until Per Button Ring Control appears (digital sets only).

If you want to assign ringing separately to each bridged appearance, type y. If you want all bridged appearances to either ring or not ring, leave the default n.
5. Move to Bridge Call Alerting. If you want the bridged appearance to ring when a call arrives at the primary telephone, type y. Otherwise, leave the default n.
6. Complete the appropriate field for your telephone type. If. . . your primary telephone is analog your primary telephone is digital 7. Press Enter. Btn and Ext fields appear. If Per Button Ring Control is set to y on the digital screen, Btn, Ext, and Ring fields appear. Figure 45: Station screen (analog set)
STATION SITE DATA Room: Jack: Cable: Floor: Building: _______ _______ _______ _______ _______ Headset? Speaker? Mounting? Cord Length: Set Color: n n d 0 ______
Then. . . move to the Line Appearance field and enter abrdg-appr move to the Button Assignments field and enter brdg-appr
ABBREVIATED DIALING List1: ___________ HOT LINE DESTINATION
List2: _________
List3: _________
Abbreviated Dialing List Number (From above 1, 2 or 3): Dial Code: Line Appearance: brdg-appr Btn: Ext:
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Figure 46: Station screen (digital set)

STATION SITE DATA Room: Jack: Cable: Floor: Building: _______ _____ _____ _______ _______ Headset? Speaker? Mounting: Cord Length: Set Color: n n d 0 ______
ABBREVIATED DIALING List1: ________ BUTTON ASSIGNMENTS 1: brdg-appr Btn: 1: brdg-appr Btn:
List2: ________
List3: ________
Ext: Ext:
Ring: Ring:
8. Enter the primary telephones button number that you want to assign as the bridged call appearance. This button flashes when a call arrives at the primary telephone. 9. Enter the primary telephone extension. 10. If the Ring field appears:
If you want the bridged appearance to ring when a call arrives at the primary telephone, type y. If you do not want the bridged appearance to ring, leave the default n.
11. Press Enter to save your changes. To see if an extension has any bridged call appearances assigned, type list bridge and the extension, and press Enter.
Setting up an Extension to Cellular Feature Access Button
More information
Following are a list of example situations where you might want to use bridged appearances.
A secretary making or answering calls on an executives primary extension These calls can be placed on hold for later retrieval by the executive, or the executive can simply bridge onto the call. In all cases, the executive handles the call as if he or she had placed or answered the call. It is never necessary to transfer the call to the executive.
Visitor telephones An executive may have another telephone in their office that is to be used by visitors. It may be desirable that the visitor be able to bridge onto a call that is active on the executives primary extension number. A bridged call appearance makes this possible.
Service environments It may be necessary that several people be able to handle calls to a particular extension number. For example, several users may be required to answer calls to a hot line number in addition to their normal functions. Each user may also be required to bridge onto existing hot line calls. A bridged call appearance provides this capability.
A user frequently using telephones in different locations A user may not spend all of their time in the same place. For this type of user, it is convenient to have their extension number bridged at several different telephones.
Setting up an Extension to Cellular Feature Access Button

Extension to Cellular provides the capability to administer an Extension to Cellular feature access button on the users office telephone to enable and disable the feature. You can also configure an optional timer. You administer this feature button on page 3 of the Station screen for the "host" office extension to which Extension to Cellular is linked. The process described below explains how to administer an Extension to Cellular feature button and include the optional Extension to Cellular timer. The Extension to Cellular feature button is available on phones which support administrable feature buttons. To set up an Extension to Cellular feature button with optional timer: 1. Type change station n (where n is the extension of an Extension to Cellular-enabled station - in this example, 1034) and press Enter. The Station screen appears. 2. Press the Next Page button twice to display page 3 of the Station screen.
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Figure 47: Station screen - page 3

change station 1034 STATION SITE DATA Room: Jack: Cable: Floor: Building: Headset? Speaker? Mounting: Cord Length: Set Color: n n d 0 Page 3 of 4
ABBREVIATED DIALING List1: BUTTON ASSIGNMENTS 1: call-appr 2: call-appr 3: call-appr 4: ec500 Timer? y
List2:
List3:
5: 6: 7: 8:
3. Select an available feature button under the Button Assignments header (button 4 was used in this example) and type ec500 (lower case) to administer an Extension to Cellular feature button on the office telephone. 4. Press Enter. Note: The Timer subfield displays, and defaults to n. Leaving the default setting of n excludes the timer state. 5. Set the optional Timer subfield to y to include an Extension to Cellular timer state for the administered feature button. When the timer state is included, the Extension to Cellular user can activate a one-hour timer to temporarily disable Extension to Cellular through this administered feature button. 6. Press Enter. The corresponding feature button on the office telephone is now administered for Extension to Cellular. Note: The feature status button on the office telephone indicates the current state of Extension to Cellular regardless of whether the feature was enabled remotely or directly from the office telephone.
Note:
Note:
Setting up Terminal Self Administration
For additional information, see the Avaya Extension to Cellular Administrators Guide, 210-100-500.

Terminal self-administration (TSA) allows users to administer some of their own feature buttons from their telephones. TSA is available for 6400-series, and 4612 and 4624 telephones. Users are prompted, via the telephones display, to choose features to assign to buttons on their telephones.
Before you start

To prevent users from changing another user's telephone administration, you can enable the system-wide option that requires users to enter a station security code before they can administer their telephone. To enable this option: 1. Set the Station Security Code for Terminal Self-Administration Required on the Security-Related System Parameters screen to y. If you enable this option, the user is prompted for the station security code when they press the Admin button. The user must enter the security code, followed by the pound (#) button or the Done softkey.
Instructions
You need to assign a security code to the users Station screen for each user you want to enable access to TSA. You also need to assign the user an Admin feature button. For example, to assign a security code of 12345678 to extension 4234, complete the following steps: 1. Type change station 4234 and press Enter. The Station screen for extension 4234 appears. 2. In the Security Code field, type 12345678. You should assign unique security codes for each user. Once you enter the code and move off the field, the system changes the field to * for extra security. 3. In one of feature button fields, type admin. You can assign this button to a feature button or a softkey. 4. Press Enter to save your changes.
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More information
Before a user can enter the TSA Admin mode, their telephone must be completely idle. After a user presses the Admin button and enters a security code (if necessary), they are prompted, via the telephones display, to choose features to administer to buttons on their telephone. The user can add, replace, or delete any of the following feature-button types from their telephone.

CDR Account Code Automatic Dial Blank Call Forwarding Call Park Call Pickup Directed Call Pickup Group Page Send All Calls Toggle Swap Activate Whisper Page Answerback for Whisper Page Whisper Page Off
End-user button changes are recorded to the Communication Manager servers history log so that remote services can know what translations are changed.
Fixing problems
When a telephone is in the Admin mode, the telephone cannot accept any calls the telephone is treated as if it were busy. Also, a user cannot make calls while in the Admin mode. Any button state a telephone is in when the telephone enters the Admin mode stays active while the telephone is in the Admin mode. ACD agents who wish access to the Admin mode of TSA must be logged off before pressing the Admin button. If they are not logged off when they attempt to enter the Admin mode, they receive a denial (single-beep) tone. Call Forwarding can be active and works correctly in the Admin mode. An active Call Forwarding button cannot be removed when the telephone is in the Admin mode.
Since the telephone must be on-hook to go into the Admin mode, the Headset On/Off button must be in the OFF position. A telephone that is in the Admin mode of TSA cannot be remotely unmerged by the PSA feature. If a user has Abbreviated and Delayed Ringing active, a call can be silently ringing at a telephone and the user may not realize it. This ringing prevents the user from entering the Admin mode of TSA.
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Attendant Consoles
Chapter 5: Managing Attendant Consoles
Attendant Consoles
The attendant console is the main answering position for your organization. The console operator is responsible for answering incoming calls and for efficiently directing or "extending" calls to the appropriate telephone. The attendant console also can allow your attendants to monitor:

system problems toll fraud abuse traffic patterns
The number of consoles you can have in your organization varies depending on your Avaya solution.
302 attendant consoles

Avaya Communication Manager supports the following 302 attendant consoles: the 302A/B, 302C, and 302D consoles. You may have a basic or enhanced version of these consoles. Figure 48 shows the 302A/B console and Figure 49 shows the 302C console. The next two figures show the button layouts on the Feature area and on the optional Selector console.
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Managing Attendant Consoles
Figure 48: 302A and 302B1 attendant console
302bphn1 KLC 051496
Figure notes: 1. 2. 3. 4. 5. 6. 7. Call processing area Handset Handset cradle Warning lamps and call waiting lamps Call appearance buttons Feature area Trunk group select buttons 8. 9. 10. 11. 12. 13. Volume control buttons Select buttons Console display panel Display buttons Trunk group select buttons Lamp Test Switch
Attendant Consoles
Figure 49: 302C attendant console

8
7 6
Date Time Control Warning Control Warning Busy Ringer Select Volume
Busy
10
Night Pos Busy
Forced Release
ABC
DEF
Calls Waiting
1
GHI
2
JKL
3
MNO
Calls Waiting Warning Individual Calls Waiting
4
PRQS
5
TUV
6
WXYZ
11
Alarm
8 0
9
Alarm Reported Position Available Split Hold
2
Cancel Start Release
12
4
Figure notes: 1. 2. 3. 4. 5. 6. Handset Handset cradle Call processing area Warning lamps and call waiting lamps Outside-line buttons Display buttons 7. 8. 9. 10. 11. 12.
phdg302c KLC 031199
Display Select buttons Volume control buttons Outside-line buttons Feature buttons Call appearance buttons
161
Figure 50: Console feature button layout
Figure 51: Enhanced Selector Console
302D Console
The 302D console provides the following enhancements to the 302C console:
Modular handset/headset connection The console accepts a standard RJ11, 4-pin modular handset or headset. This connection replaces the quarter-inch, dual-prong handset/headset connection.
Activate/deactivate push-button You can use the push-button on the left side of the console to activate or deactivate the console. A message appears on the console identifying that the button must be pressed to activate the console.
Attendant Consoles
Two-wire DCP compatibility The console is compatible with two-wire DCP circuit packs only, not four-wire DCP circuit packs.
Headset volume control The console can now control the volume of an attached headset.
Noise expander option The console has circuitry to help reduce background noise during pauses in speech from the console end of a conversation. This option is normally enabled.
Support for Eurofont or Katakana character set The console can show the Eurofont or Katakana character set. Administration of these character sets must be coordinated with the characters sent from Avaya Communication Manager.
Avaya PC consoles
The Avaya PC Console is a Microsoft Windows-based call handling application for Avaya Communication Manager attendants. It provides an ideal way to increase your productivity and to better serve your customers. PC Console offers all the call handling capabilities of the hardware-based Avaya 302 attendant console with a DXS module, plus several enhanced features and capabilities. The enhanced features provide you with the ability to see up to six calls at once, and to handle all calls more efficiently. PC Console also provides a powerful directory feature. You are able to perform searches, display user information, including a photo. You are able to place a call immediately from the directory. And, because PC Console resides on a Windows-based PC, you are able to use other software applications at the same time. If a call comes in while you are in another application, you are able to handle it immediately. For more information about the Avaya PC Console, contact your Avaya account team or representative.
SoftConsole IP Attendant
The SoftConsole is a Windows-based application that can replace the 302B hard console. The SoftConsole is similar to PC Console, but it performs call answering and routing through a PC interface via IP. For more information, contact your Avaya account team or representative.
163
Adding an Attendant Console

Usually Avaya connects and administers your primary attendant console during cutover. However, you might find a need for a second attendant console, such as a backup console that is used only at night. Note that these instructions do not apply to adding a PC Console or SoftConsole. For more information, see the appropriate console documentation. To add a night-only attendant console, complete the following steps: 1. Type add attendant 2 and press Enter. The Attendant Console screen appears. Figure 52: Attendant Console Button Layout
ATTENDANT CONSOLE 2 Type: 302 Extension: Console Type: night-only Port: Name: operator Group: 1 Auto Answer: TN: 1 Data Module? COR: 1 Disp Client Redir? COS: 1 Display Language:
none n n english
DIRECT TRUNK GROUP SELECT BUTTON ASSIGNMENTS (Trunk Access Codes) Local Remote Local Remote Local Remote 1: 5: 9: 2: 6: 10: 3: 7: 11: 4: 8: 12: HUNDREDS SELECT BUTTON ASSIGNMENTS 1: 5: 9: 2: 6: 10: 3: 7: 11: 4: 8: 12:
13: 14: 15: 16:
17: 18: 19: 20:
2. In the Type field, enter 302. This is the type of attendant console. 3. If you want this attendant to have its own extension, enter one in the Extension field. Tip:
Tip:
If you assign an extension to the console, the class of restriction (COR) and class of service (COS) that you assign on this Console screen override the COR and COS you assigned on the Console Parameters screen. To avoid unexpected behavior, you should assign the same COR and same COS on both screens.
Adding an Attendant Console
If you give your attendants an individual extension, users can call the attendant directly by dialing the extension. Individual attendant extensions also allow attendants to use features that an attendant group cannot use for example, you can assign them to hunt groups. 4. In the Console Type field, enter night-only. This indicates how this console is used in your organizationas a principal, day only, night only, or day/night console. You can have only one night-time console (night only or day/ night) in the system. 5. In the Port field, enter the port address for this console. 6. Type a name to associate with this console in the Name field. 7. In the Direct Trunk Group Select Button Assignments fields, enter trunk access codes for the trunks you want the attendant to be able to select with just one button. 8. If you are using the Enhanced Selector console, assign the Hundreds Select Buttons that you want this console to have. If you want this console to be able to access extensions in the range 3500 to 3999, you need to assign them 5 Hundreds Select Buttons: 35 for extensions 3500 to 3599, 36, 37, 38, and 39. 9. Assign the Feature Buttons that you want the 302 console to have. To determine which buttons you can assign to a console, see Attendant Console Feature Buttons Tip:
Tip:
Feature buttons are not numbered top-to-bottom on the attendant console, as you might expect. Button numbers map to physical positions on the console as shown in Figure 50. 10. Press Enter to save your changes.
165
Attendant Console Feature Buttons

The following table lists the feature buttons that you can assign to an attendant console. Table 3: Attendant console feature buttons 1 of 7 Feature or Function Abbreviated Dialing Administered Connection [status lamp] Automatic Call Distribution (ACD) Recommended Button Label AD AC Alarm Name Entered on Station Screen abrv-dial (List:___ DC:___) ac-alarm Maximum Allowed 1 per List/ DC 1 Notes
1
After Call Work Assist Auto In Auxiliary Work Manual-In Release Work Code Stroke (0-9)
after-call (Grp. No.__) assist (Grp. No:__) auto-in (Grp. No.__) aux-work (Grp. No.__) manual-in (Grp. No.__) release work-code stroke-cnt (Code:_) cw-ringoff
N 1 per split group 1 per split group 1 per split group 1 per split group 1 1 1 1
Attendant Console (Calls Waiting) Attendant Control of Trunk Group Access (Activate) Attendant Control of Trunk Group Access (Deactivate)
CW Aud Off
Cont Act
act-tr-grp
Cont Deact
deact-tr-g
1 of 7
Table 3: Attendant console feature buttons 2 of 7 Feature or Function Attendant Direct Trunk Group Select Attendant Crisis Alert Attendant Display [display buttons] Recommended Button Label Local TG Remote TG Crisis Alert Date/Time Inspect Mode Normal Mode Stored Number Attendant Hundreds Group Select Attendant Room Status Group Select _ Name Entered on Station Screen local-tgs (TAC:__) remote-tgs (LT:__) (RT:__) crss-alert date-time inspect normal stored-num hundrd-sel (Grp:__) Maximum Allowed 12 Notes
4
1 1 1 1 1 20 per console 1 1 1 1 per system 1

5
Occupied Rooms Status Maid Status
occ-rooms maid-stat override aca-halt auto-wkup
Attendant Override Automatic Circuit Assurance Automatic Wakeup (Hospitality) Busy Verification Call Coverage
Override ACA Auto Wakeup
Busy Verify Cover Cback Consult Go To Cover
verify cov-cback consult goto-cover cov-msg-rt intrusion
1 1 1 1 1 1 2 of 7
Call Coverage [display button] Call Offer (Intrusion)
Cover Msg Rt Intrusion
167
Table 3: Attendant console feature buttons 3 of 7 Feature or Function Call Prompting [display button] Call Type Centralized Attendant Service Check In/Out (Hospitality) [display buttons] Class of Restriction [display button] Conference Display [display button] Demand Print DID View Do Not Disturb (Hospitality) Do Not Disturb (Hospitality) [display buttons] Recommended Button Label Caller Info Call Type CAS-Backup Check In Check Out COR Name Entered on Station Screen callr-info type-disp cas-backup check-in check-out class-rstr Maximum Allowed 1 1 1 1 1 1 Notes
Conference Display Print Msgs DID View Do Not Disturb Do Not Disturb Ext Do Not Disturb Grp Dont Split Emerg. Access To Attd Busy (trunk or extension#) FTC Alarm Far End Mute for Conf
conf-dsp
print-msgs did-view dn-dst ext-dn-dst grp-dn-dst dont-split em-acc-att
1 1 1 1 1 1 1
Dont Split Emergency Access To the Attendant Facility Busy Indication [status lamp] Facility Test Calls [status lamp] Far End Mute [display button]
busy-ind (TAC/Ext: _)
1 per TAC/ Ext. 1 1
trk-ac-alm fe-mute
3 of 7
Table 3: Attendant console feature buttons 4 of 7 Feature or Function Group Display Group Select Hardware Failure [status lamps] Recommended Button Label Group Display Group Select Major Hdwe Failure Auto Wakeup DS1 (facility) PMS Failure PMS Ptr Alm CDR 1 Failure CDR 2 Failure Sys Ptr Alm Hold Integrated Directory [display button] Incoming Call Identification Hold Integrtd Directory Coverage (Group number, type, name, or ext.#) Intrusion Cancel LWC LWC Delete Msg Next Call Display Name Entered on Station Screen group-disp group-sel major-alrm pr-awu-alm ds1-alarm pms-alarm pr-pms-alm cdr1-alrm cdr2-alrm pr-sys-alm hold directory Maximum Allowed 1 1 10 per system 1 10 per system 1 1 1 1 1 1 1 Notes
in-call-id
Intrusion (Call Offer) Leave Word Calling Leave Word Calling [display buttons]
intrusion lwc-cancel lwc-store delete-msg next call-disp
1 1 1 1 1 1 4 of 7
169
Table 3: Attendant console feature buttons 5 of 7 Feature or Function Leave Word Calling (Remote Message Waiting) [status lamp] Link Failure Login Security Violation Message Waiting Recommended Button Label Msg (name or extension #) Name Entered on Station Screen aut-msg-wt (Ext:___) Maximum Allowed N Notes
Link Failure (Link No.__) lsvn-halt Message Waiting Act. Message Waiting Deact.
link-alarm (Link No.__) lsvn-halt mwn-act mwn-deact trunk-ns (Grp. No.__) noans-altr off-bd-alm
1 per Link # 1 per system 1 per system 1 per system 1 per trunk group 1 per group 1 per group
Night Service No Answer Alert Off Board Alarm PMS Interface [display buttons] Priority Calling Position Busy Queue Status Indications (ACD) [display buttons] Queue Status Indications (ACD) [status lamps] Remote Access Security Violation Ringing Security Violation Notification Halt Serial Call
Trunk Grp. NS noans-altr off-bd-alm PMS display Prior Call Position Busy AQC AQT NQC OQT rsvn-halt In Aud Off ssvn-halt Serial Call
priority pos-busy atd-qcalls atd-qtime q-calls (Grp:_) q-time Grp:_) rsvn-halt in-ringoff ssvn-halt serial-cal
N 1 1
1 1 per hunt group 1 per system 1 1 per system 1
10 10
5 of 7
Table 3: Attendant console feature buttons 6 of 7 Feature or Function Split/Swap System Reset Alert Station Security Code Notification Halt Night Service (ACD) Time of Day Routing [display buttons] Recommended Button Label Split-swap System Reset Alert [status lamp] ssvn-halt Name Entered on Station Screen split-swap rs-alert Maximum Allowed 1 1 Notes
11
ssvn-halt
1 per system
Hunt Group Immediate Override Clocked Override RC Aud Off Timer Trunk-ID
hunt-ns (Grp. No.__) man-ovrid clk-overid re-ringoff timer trk-id
3 per hunt group 1 1 1 1 1
12
Timed Reminder Timer Trunk Identification [display button] Trunk Group Name [display button] Visually Impaired Service (VIAS)
Trunk-Name
trunk-name
VIS Console Status Display DTGS Status Last Message Last Operation
vis con-stat display dtgs-stat last-mess last-op voa-repeat
1 1 1 1 1 1 1
12
VDN of Origin Announcement Repeat
VOA Repeat
6 of 7
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Table 3: Attendant console feature buttons 7 of 7 Feature or Function VuStats Recommended Button Label VuStats Name Entered on Station Screen vu-display Maximum Allowed 1 Notes
N = any number of buttons on the telephone can be assigned to this feature. For telephone feature button descriptions, see Telephone feature Buttons on page 123. 7 of 7
1. List: List number 1 to 3 where the destination number is stored. DC: Dial codes of destination number. 2. Grp: The split group number for ACD. 3. Code: Enter a stroke code (0 through 9). 4. TAC: local-tgs TAC of local TG remote-tgs (L-TAC) TAC of TG to remote PBX remote-tgs (R-TAC) TAC of TG on remote PBX The combination of local-tgs/remote-tgs per console must not exceed 12 (maximum). Label associated button appropriately so as to easily identify the trunk group. 5. Grp: Enter a hundreds group number (1 through 20). 6. Enhanced Hospitality must be enabled on the System-Parameters Customer-Options screen. 7. Ext: May be a VDN extension. 8. Link: A link number 1 to 8 for multi-carrier cabinets, 1 to 4 for single-carrier cabinets. 9. Grp: A trunk group number. 10. Grp: Group number of the hunt group. 11. Allows the attendant to alternate between active and split calls. 12. VDN of Origin must be enabled.
Setting Console Parameters
Setting Console Parameters

You can define system-wide console settings on the Console Parameters screen. For example, if you want to warn your attendants when there are more than 3 calls in queue or if a call waits for more than 20 seconds, complete the following steps: 1. Type change console-parameters and press Enter. The Console Parameters screen appears. Figure 53: Console Parameters screen
change console-parameters Page 1 of 4 CONSOLE PARAMETERS Attendant Group Name: OPERATOR COS: 0 COR: 0 Calls in Queue Warning: 5 Attendant Lockout? y Ext Alert Port (TAAS): CAS: none Night Service Act. Ext.: IAS (Branch)? n IAS Tie Trunk Group No.: IAS Att. Access Code: Alternate FRL Station: Backup Alerting? n DID-LDN Only to LDN Night Ext? n Attendant Vectoring VDN:
2. In the Calls in Queue Warning field, enter 3. The system lights the consoles second call waiting lamp if the number of calls waiting in the attendant queue exceeds 3 calls. Click Next to display page 2. 3. In the Time in Queue Warning field, enter 20. The system issues a reminder tone if a call waits in the attendant queue for more than 20 seconds. 4. Press Enter to save changes. Note that some of the settings on the individual Attendant screens can override your system-wide settings.
173
Removing an Attendant Console

Before you physically remove an attendant from your system, check the attendants status, remove it from any group or usage lists, and then delete it from the systems memory. For example, to remove attendant 3, which also is assigned extension 4345: 1. Type status attendant 3 and press Enter. The Attendant Status screen appears. 2. Make sure that the attendant:

is plugged into the jack is idle (not making or receiving calls)
3. Type list usage extension 4345 and press Enter. The Usage screen shows where the extension is used in the system. 4. Press Cancel. 5. If the attendant extension appears on the Usage screen, access the appropriate feature screen and delete the extension. For example, if extension 1234 belongs to hunt group 2, type change hunt group 2 and delete the extension from the list. 6. Type remove attendant 3 and press Enter. The system displays the Attendant Console screen so you can verify that you are removing the correct attendant. 7. If this is the correct attendant, press Enter. If the system responds with an error message, the attendant is busy or still belongs to a group. Press Cancel to stop the request, correct the problem, and type remove attendant 3 again. 8. Remove the extension from voice mail service if the extension has a voice mailbox. 9. Type save translations and press Enter to save your changes. Note that you do not need to delete the extension from coverage paths. The system automatically adjusts coverage paths to eliminate the extension. Now you can unplug the console from the jack and store it for future use. You do not need to disconnect the wiring at the cross-connect field. The extension and port address remain available for assignment at a later date.
Providing Backup for an Attendant
Providing Backup for an Attendant

Avaya Communication Manager allows you to configure your system so that you have backup positions for your attendant. Attendant Backup Alerting notifies backup telephones that the attendant need assistance in handling calls. The backup telephones are alerted when the attendant queue reaches the queue warning level or when the console is in night service. Once a backup telephone receives an alert, the user can dial the Trunk Answer Any Station (TAAS) feature access code (FAC) to answer the alerting attendant calls. Tip:
Tip:
You can find more information about attendant backup in the GuestWorks Technician Handbook.
Before you start
You can assign the attendant backup alerting only to multiappearance telephones that have a client room class of service (COS) set to No. For more information, see Class of Service on page 830. If you have not yet defined a Trunk Answer Any Station (TAAS) feature access code, you need to define one and provide the feature access code to each of the attendant backup users. For more information, see Feature Access Code on page 956.
Instructions
To enable your system to alert backup stations, you need to administer the Console Parameters screen for backup alerting. You also need to give the backup phones an attendant queue calls feature button and train your backup users how to answer the attendant calls. To configure the system to provide backup alerts and to setup extension 4345 to receive these alerts, complete the following steps: 1. Type change console-parameters and press Enter. The Console Parameters screen appears. 2. In the Backup Alerting field, enter y. 3. Press Enter to save changes. The system will now notify anyone with an attendant queue calls button when the attendant queue reaches the warning level or when the console is in night service.
175
4. Type change station 4345 and press Enter. The Station screen appears. 5. In one of the Button Assignment fields, enter atd-qcalls. The atd-qcalls button provides the visual alerting for this telephone. When this button is dark (idle state), there are no calls in the attendant queue. When the button shows a steady light (busy state), there are calls in the attendant queue. When button shows a flashing light (warning state), the number of calls in the attendant queue exceeds the queue warning. The backup-telephone user also hears an alerting signal every 10 seconds. 6. Press Enter to save changes. Now you need to train the user how to interpret the backup alerting and give them the TAAS feature access code so that they can answer the attendant calls.
Displaying Caller Information
Chapter 6: Managing Displays
Displaying Caller Information

This chapter provides information on the messages that appear on the read-out screen on display phones. Your system uses automatic incoming call display to provide information about incoming calls to a display telephone that is in use, or active on a call. The information is displayed for 30 seconds on all phones except for CALLMASTER phones, where the display goes blank after 30 seconds. However, the information for each new call overrides the existing message. Call information appears on the display only if the call terminates at the telephone. For example, if the call is forwarded to another extension, no call information appears. For more information on the buttons and languages you can set up for the messages that appear on the display, see the "Telephone Displays" feature description in the Feature Description and Implementation for Avaya Communication Manager, 555-245-505.
Displaying ANI Calling Party Information

Calling party information may consist of either a billing number that sometimes is referred to as Automatic Number Identification (ANI), or a calling party number. Your telephone may display the calling party number and name, or the incoming trunk group name.
Instructions
We will set up tie trunk group 10 to receive calling party information and display the calling party number on the telephone of the person called. 1. Type change trunk group 10. The Trunk Group screen for trunk group 10 appears.
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Managing Displays

TRUNK GROUP Group Number: Group Name: Direction: Dial Access? Queue Length: Comm Type: 10_ Group Type: tie_____ CDR Reports: r Node1 to Node3 _______ COR: 10 TN: ___ TAC: *10__ two-way Outgoing Display? n Trunk Signaling Type: ____ n Busy Threshold: 99_ Night Service: _____ ___ Incoming Destination: 2000_ voice Auth Code? n Trunk Flash? n BCC: _ ITC? ____ TRUNK PARAMETERS Trunk Type (in/out): auto/auto-incorrect Incoming Rotary Timeout(sec): 5 Outgoing Dial Type: _________ Incoming Dial Type: tone Disconnect Timing(msec): 500 Digit Treatment: __________ Digits: ____ Sig Bit Inversion: none Incoming Dial Tone? y
Disconnect Supervision - In? y Out? n Answer Supervision Timeout: 0__
Receive Answer Supervision? y
2. Type tone in the Incoming Dial Type field. 3. Press Next Page and type *ANI*DNIS in the Incoming Tone (DTMF) ANI field. 4. Press Enter to save your changes.
Displaying ICLID Information

Communication Manager collects the calling party name and number (Incoming Call Line Identification, or ICLID) received from the central office (CO) on analog trunks.
Before you start

Be sure the Analog Trunk Incoming Call ID field is set to y on the System-Parameters Customer-Options screen. See the Hardware Guide for Avaya Communication Manager (555-245-207) for information on the required circuit pack.
Displaying ICLID Information
Instructions
We will set up the analog diod trunk group 1 to receive calling party information and display the calling party number on the telephone of the person called. 1. Type change trunk group 1. The Trunk Group screen for trunk group 1 appears. The Group Type field is already set to diod. 2. Press Next Page to display the Trunk Features screen. Figure 55: Trunk Features screen
change trunk-group 1 TRUNK GROUP TRUNK FEATURES ACA Assignment? n Measured: none Maintenance Tests? y Data Restriction? n Suppress # Outpulsing? n Receive Analog Incoming Call ID: Bellcore Incoming Tone (DTMF) ANI: no Page 2 of x
3. Type Bellcore in the Receive Analog Incoming Call ID field. 4. Press Next Page to display the Administrable Timers screen. Figure 56: Administrable Timers screen
change trunk-group 1 TRUNK GROUP ADMINISTRABLE TIMERS Incoming Disconnect(msec): 500 Incoming Dial Guard(msec): 70 Incoming Seizure(msec): 120 Flash Length(msec): 540 Incoming Incomplete Dial Alarm (sec): 255 END TO END SIGNALING Tone (msec): 350 Pause (msec): 150 Page 3 of x
5. Type 120 in the Incoming Seizure (msec) field. 6. Press Enter to save your changes.
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Managing Displays
Changing the Display Language

This section explains how to set or change the display language.
Changing the display language

To set or change the display language: 1. Type change attendant n, where n is the number of the attendant console that you want to change. Press Enter. The system displays the Attendant Console screen. Figure 57: Attendant Console screen
change attendant 1 ATTENDANT CONSOLE 1 Type: Extension: Console Type: Port: console 1000 principal 01C1106 Name: Group: TN: COR: COS: Gunther 1 1 1 1 Page 1 of 3
Auto Answer: Data Module? Disp Client Redir? Display Language:
none n n english
DIRECT TRUNK GROUP SELECT BUTTON ASSIGNMENTS (Trunk Access Codes) Local Remote Local Remote Local Remote 1: 9 5: 9: 2: 82 6: 10: 3: 7: 11: 4: 8: 12: HUNDREDS SELECT BUTTON ASSIGNMENTS 1: 5: 9: 2: 6: 10: 3: 7: 11: 4: 8: 12:
13: 14: 15: 16:
17: 18: 19: 20:
2. In the Display Language field, enter the display language you want to use. 3. Press Enter to save your changes.
Entering translations for a user-defined language

To enter translations for a user-defined language: 1. Type change attendant n, where n is the number of the attendant console you want to change. Press Enter. The system displays the Attendant Console screen. 2. In the Display Language field, enter user-defined. 3. Press Enter to save your changes. 4. Type change display-messages n, where n is the message for which you want to translate the display language. Click help to view the messages that you can choose to translate. Press Enter. The system displays the Language Translations screen for the type of message that you want to translate. This example shows the screen for message type "Transfer-conference." Figure 58: Language Translations screen
change display-messages transfer-conference Language Translations 1. English: Transfer completed. Translation: abtretung abgeschlossen Page 1 of 3
5. In the Translation field, type the translation of the message in the user-defined language. In this example, the translation is abtretung abgeschlossen. 6. Press Enter to save your changes.
Administering Unicode display

To use Unicode display languages, you must have the appropriate Avaya Unicode Message files loaded on Communication Manager. These files are named avaya_unicode.txt and custom_unicode.txt. As of the January 2005 2.2 Release of Communication Manager, the following languages are available using Unicode display: English, Japanese, Chinese, Russian, German, Hungarian, Dutch, and Czech. The Unicode Message files for each of these languages are available for download on the Avaya support Web site (http://www.avaya.com/ support). Additional languages are periodically becoming available, so check this site often for the most up-to-date message files.
181
Managing Displays
Note:
Note: Message files for each of these languages are contained in a downloadable ZIP file that also contains the following two white papers: CM2.0WhitePaper.pdf and UnicodeMessageFileWhitePaper.pdf. Refer to these white papers for details on the following procedures:
To administer Unicode display: 1. Download the appropriate Unicode message file to your PC. For an existing translation, download the desired language. To create a new translation, download the English version. 2. If necessary, create a new translation, or modify an existing translation. Use the Avaya Excel Translation Editor to create or modify translations. 3. Use the AvayaL10n Tool to prepare the Unicode Message file for installation. This tool is included in the Unicode Message file ZIP file. The Unicode Message file will not install if you do not first process the file with this tool. 4. Transfer the Unicode Message file to an Avaya media server that is running Communication Manager 2.0 or later. You can use the Avaya Web pages, the Avaya Installation Wizard, or ftp to transfer the Unicode Message file. 5. Install the Unicode message file. You can install Unicode Message files from either the Install Web page or the Avaya Installation Wizard. Note that the Installation Wizard is the same wizard that you use to transfer Unicode Message files to an Avaya media server that is running Communication Manager. 6. Load the Unicode message files. After you install the Unicode Message files, you must do a reset 4 to load the Unicode Message files in the Avaya media server that is running Communication Manager 2.0 or later. Starting with Communication Manager 2.1, a reset 4 is no longer required to load the Unicode Message file custom_unicode.txt. Note: Unicode display is only available for Unicode-supported telephones. Currently, only the 4620SW and 4610SW support Unicode display.
Note:
Unicode "Native Name" support

Communication Manager supports Unicode for the "Name" associated with Vector Directory Numbers (VDNs), trunk groups, hunt groups, and stations. The Unicode Name (also referred to as Native Name and Name 2) fields are hidden fields that are associated with the name fields you administer on the respective screens for each. These fields can only be administered using Avaya Site Administration (ASA) or MultiSite Administrator (MSA).
The Unicode VDN Name is associated with the name administered in the Name field on the Vector Directory screen. You must use MSA. The Unicode Trunk Group Name is associated with the name administered in the Group Name field on the Trunk Group screen. You must use MSA.
The Unicode Hunt Group Name is associated with the name administered in the Group Name field on the Hunt Group screen. You must use MSA. The Unicode Station Name is associated with the name administered in the Name field on the Station screen. You must use ASA or MSA.
Station General Status screen

The General Status screen for stations contains three Unicode script-related fields. To access the General Status screen, type status station xxxx, where xxxx is the extension of the station. The General Status screen appears. Click Next to display page 2 of the screen: Figure 59: General Status screen
status station xxxx GENERAL STATUS CONNECTED STATION INFORMATION Part ID Number: unavailable Serial Number: unavailable Station Lock Active? No UNICODE DISPLAY INFORMATION Native Name Scripts: 0x00000007:Latn;Lat1;LatA Display Messages Scripts: 0x04000007:Latn;Lat1;LatA;Jpan Station Supported Scripts: 0x7c000007:Latn;Lat1;LatA;Jpan;Chis;Chit;Korn page 2 of x
"Scripts" are a collection of symbols used to represent text in one or more writing systems. The three script fields shown in the UNICODE DISPLAY INFORMATION section are as follows: Native Name Scripts: Scripts supported in the Unicode station name. Display Messages Scripts: The scripts used in the Unicode Display Language. Station Supported Scripts: The scripts supported in the IP station that is registered to an extension. The following table defines the script tags and spells out the script abbreviations. Script 1 2 3 Script tag (hex) 00000001 00000002 00000004 Start .. End Codes 0000..007F 0080..00FF 0100..017F Script or block name Basic Latin Latin-1 Supplement Latin Extended-A SAT screen name (note 1) Latn Lat1 LatA 1 of 6
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Managing Displays
Script 4
Script tag (hex) 00000008
Start .. End Codes 0180..024F 0250..02AF 02B0..02FF 0300..036F
Script or block name Latin Extended-B IPA Extensions Spacing Modifier Letters Combining Diacritical Marks Greek and Coptic Cyrillic Cyrillic Supplementary Armenian Hebrew Arabic Syriac Thaana Devanagari Bengali Gurmukhi Gujarati Oriya Tamil Telugu Kannada Malayalam Sinhala Thai Lao Tibetan Myanmar
SAT screen name (note 1) LatB
5 6
00000010 00000020 00000020
0370..03FF 0400..04FF 0500..052F 0530..058F 0590..05FF 0600..06FF 0700..074F 0780..07Bf
Grek Cyrl
7 8 9
00000040 00000080 00000100
Armn Hebr Arab
10 11 12 13 14 15 16 17 18 19 20 21
00000200 00000400 00000800 00001000 00002000 00004000 00008000 00010000 00020000 00040000 00080000 00100000
0900..097F 0980..09FF 0A00..0A7F 0A80..0AFF 0B00..0B7F 0B80..0BFF 0C00..0C7F 0C80..0CFF 0D00..0D7F 0D80..0DFF 0E00..0E7F 0E80..0EFF 0F00..0FFF
Deva Beng Guru Gujr Orya Taml Telu Knda Mlym Sinh Thai Laoo
22
00200000
1000..109F
Mymr 2 of 6
Script 23
Script tag (hex) 00400000 80000000
Start .. End Codes 10A0..10FF 1100..11FF 1200..137F 13A0..13FF 1400..167F 1680..169F 16A0..16FF
Script or block name Georgian Hangul Jamo Ethiopic Cherokee Unified Canadian Aboriginal Syllabics Ogham Runic Tagalog Hanunoo Buhid Tagbanwa Khmer Mongolian Latin Extended Additional Greek Extended General Punctuation Superscripts and Subscripts Currency Symbols Combining Diacritical Marks for Symbols Letterlike Symbols Number Forms Arrows Mathematical Operators Miscellaneous Technical Control Pictures
SAT screen name (note 1) Geor
24
00800000
1700..171F 1720..173F 1740..175F 1760..177F
Tglg
25
01000000
1780..17FF 1800..18AF 1E00..1EFF 1F00..1FFF 2000..206F 2070..209F 20A0..20CF 20D0..20FF 2100..214F 2150.218F 2190..21FF 2200..22FF 2300..23FF 2400..243F
Khmr
3 of 6
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Managing Displays
Script
Script tag (hex)
Start .. End Codes 2440..245F 2460..24FF 2500..257F 2580..259F 2600..26FF 2700..27BF 27C0..27EF 27F0..27FF
Script or block name Optical Character Recognition Enclosed Alphanumerics Box Drawing Geometric Shapes Miscellanious Symbols Dingbats Miscellaneous Mathematical Symbols-A Supplemental Arrows-A Braille Patterns Supplemental Arrows-B Miscellaneous Mathematical Symbols-B Supplemental Mathematical Operators CJKV Radicals Supplement
SAT screen name (note 1)
26
02000000
2800..28FF 2900..297F 2980..29FF 2A00..2AFF
Bral
04000000 08000000 10000000 20000000 40000000 04000000 08000000 10000000 20000000 40000000
2E80..2EFF
2F00..2FDF
Kangxi Radicals
2FF0..2FFF 04000000 08000000 10000000 20000000 40000000 04000000 3000..303F
Idographic Description Characters CJKV Symbols and Punctuation
3040..309F
Hiragana 4 of 6
Script
Script tag (hex) 04000000 10000000 80000000
Start .. End Codes 30A0..31BF 3100..312F 3130..318F 3190..319F
Script or block name Katakana Bopomofo Hangul Compatibility Jamo Kanbun Bopomofo Extended Katakana Phonetic Extensions Enclosed CJK Letters and Months
SAT screen name (note 1)
10000000 04000000 04000000 08000000 10000000 20000000 40000000 04000000 08000000 10000000 20000000 40000000 04000000 08000000 10000000 20000000 40000000 27 28 29 30 31 04000000 08000000 10000000 20000000 40000000
31A0..31BF 31F0..31FF 3200..32FF
3300..33FF
CJKV Compatibility
3400..4DBF
CJKV Unified Ideographs Extension A
4E00..9FFF 4E00..9FFF 4E00..9FFF 4E00..9FFF 4E00..9FFF A000..A48F A490..A4Cf
CJKV Unified Ideographs (Japanese) CJKV Unified Ideographs (Simplified Chinese) CJKV Unified Ideographs (Traditional Chinese) CJKV Unified Ideographs (Korean-Hanja) CJKV Unified Ideographs (Vietnamese) Yi Syllables Yi Radicals
Jpan ChiS ChiT Korn Viet
5 of 6
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Managing Displays
Script 32
Script tag (hex) 80000000
Start .. End Codes AC00..D7AF D800..DB7F DB80..DBFF DC00..DFFF E000..F8FF
Script or block name Hangul Syllables High Surrogates High Private Use Surrogates Low Surrogates Private Use Area CJK Compatibility Ideographs
SAT screen name (note 1) Hang
04000000 08000000 10000000 20000000 40000000
F900..FAFF
FB00..FBF4 00000100 FB50..FDFF FE00..FE0F FE20..FE2F 04000000 08000000 10000000 20000000 40000000 FE30..FE4F
Alphabetic Presentation Forms Arabic Presentation Forms-A Variation Selectors Combining Half Marks CJK Compatibility Forms
FE50..FE6F 00000100 04000000 08000000 10000000 20000000 40000000 80000000 FE70..FEFF FF00..FFEF
Small Form Variants Arabic Presentation Forms-B Halfwidth and Fullwidth Forms
FFF0..FFFF
Specials 6 of 6
Related topics
See the "Telephone Displays" and the "Administrable Display Languages" feature descriptions in the Feature Description and Implementation for Avay Communication Manager for more information about choosing the language for messages on your display phones and for mapping US English to Cyrillic (for Russian), Katakana (for Japanese), European, or Ukrainian characters.
Fixing problems
Symptom Characters that display are not what you thought you entered. You entered "~c", and "*" appears on the display instead. Cause and Solution This feature is case sensitive. Check the table to make sure that you entered the right case. Lower-case "c" has a specific meaning in Avaya Communication Manager, and therefore cannot be mapped to any other character. An asterisk "*" appears in its place. These characters do not exist as single keys on the standard US-English keyboard. Therefore the system is not programmed to handle them. If an existing display field contains a tilde (~) followed by Roman characters, and you update and submit that screen after this feature is activated, that field will display the enhanced character set. Some unsupported terminals do not display anything if a special character is presented. Check the model of display terminal that you are using. Some of the unused characters in Group2a have descenders that do not appear entirely within the display area. These characters are not included in the character map. For these characters (g,j,p,q,y), use Group1 equivalents.
You entered "~->" or "~<-" and nothing appears on the display. Enhanced display characters appear in fields that you did not update. Nothing displays on the terminal at all.
You entered a character with a descender and part of it appears cut off in the display.
189
Managing Displays
Setting up Directory Buttons

Your Communication Manager directory contains the names and extensions that are assigned on each station screen. Display-telephone users can use a telephone button to access the directory, use the touch-tone buttons to key in a name, and retrieve an extension from the directory.
Instructions
We will assign directory telephone buttons for extension 2000. Our button assignment plan is set up so that telephone buttons 6, 7, and 8 are used for the directory. Remember, the name you type in the Name field on the first page of the station screen is the name that appears when the directory is accessed on a telephone display. 1. Type change station 2000. The Station screen for extension 2000 appears. 2. Move to the Button Assignments section. Figure 60: Station screen
Page 3 of X STATION SITE DATA Room: Jack: Cable: Floor: Building: _______ ___ ___ _______ _______ Headset? Speaker? Mounting: Cord Length: Set Color: n n d 0_ _____
ABBREVIATED DIALING List1: ________ BUTTON ASSIGNMENTS 1: call-appr 2: call-appr 3: call-appr 4: call-appr
List2: _________
List3: _________
5: 6: directory 7: next 8: call-display
3. In Button Assignment field 6, type directory. 4. In Button Assignment field 7, type next. 5. In Button Assignment field 8, type call-display. 6. Press Enter to save your changes.
Chapter 7: Handling Incoming Calls
Setting up Basic Call Coverage

This chapter shows you how to set up call coverage for incoming calls to be sure that incoming calls are answered when the called party is not available. Basic incoming call coverage:
provides for automatic redirection of calls to alternate destinations when the called party is not available or not accepting calls provides the order in which Avaya Communication Manager redirects calls to alternate phones or terminals establishes up to 6 alternate termination points for an incoming call establishes redirection criteria that govern when a call redirects redirects calls to a local telephone number (extension) or an off-switch telephone number (public network)
Call coverage allows an incoming call to redirect from its original destination to an extension, hunt group, attendant group, uniform call distribution (UCD) group, direct department calling (DDC) group, automatic call distribution (ACD) split, coverage answer group, Audio Information Exhange (AUDIX), or vector for a station not accepting calls.
Administering system-wide call coverage characteristics

This section shows you how to set up system-wide call coverage characteristics that govern how coverage is handled.
Instructions
The System Parameters Call Coverage/Call Forwarding screen sets up the global parameters which direct Communication Manager how to act in certain situations. 1. Leave all default settings as they are set for your system. 2. If you desire to customize your system, carefully read and understand each field description before you make any changes. See the System Parameters Call Coverage/Call Forwarding screen for more information.
191
Handling Incoming Calls
Related topics
See Covering calls redirected to an off-site location on page 195 for more information on redirecting calls.
Creating coverage paths

This section explains how to administer various types of call coverage. In general, call coverage refers to what happens to incoming calls. You can administer paths to cover all incoming calls, or define paths for certain types of calls, such as calls to busy phones. You can define where incoming calls go if they are not answered and in what order they reroute to other locations. For example, you can define coverage to ring the called telephone, then move to a receptionist if the call is not answered, and finally access a voice mailbox if the receptionist is not available. With call coverage, the system redirects a call to alternate answering extensions when no one answers at the first extension. An extension can have up to 6 alternate answering points. The system checks each extension in sequence until the call connects. This sequence of alternate extensions is called a coverage path. The system redirects calls based on certain criteria. For example, you can have a call redirect to coverage without ever ringing on the principal set, or after a certain number of rings, or when one or all call appearances (lines) are busy. You can set coverage differently for internal (inside) and external (outside) calls, and you can define coverage individually for different criteria. For example, you can decide that external calls to busy phones can use the same coverage as internal calls to phones with Do Not Disturb active. Note: If a call with a coverage path is redirected to a coverage point that is not available, the call proceeds to the next coverage point regardless of the type of coverage administered in the point that was unavailable. For example, if the unavailable coverage point has a hunt group coverage path administered, the hunt group coverage path would not be used by a call coming into the hunt group through the higher-level coverage path. The hunt group coverage path would be used only for calls coming directly into the hunt group extension.
Note:
Instructions
To create a coverage path: 1. Type add coverage path next and press Enter. The Coverage Path screen appears.
Setting up Basic Call Coverage
Figure 61: Coverage path screen

COVERAGE PATH Coverage Path Number: 2 Next Path Number: ___ COVERAGE CRITERIA Station/Group Status Active? Busy? Dont Answer? All? DND/SAC/Goto Cover? COVERAGE POINTS Terminate to Coverage Pts. with Bridged Appearance? n Point1: _________ Point2: _________ Point3: _________ Point4: _________ Point5: _________ Point6: _________ Hunt After Coverage: n Linkage: ___ ___
Inside Call n y y n y
Outside Call n y y Number of Rings: 3 n y
The system displays the next undefined coverage path in the sequence of coverage paths. Our example shows coverage path number 2. 2. Type a coverage path number in the Next Path field. The next path is optional. It is the coverage path to which calls are redirected if the current paths coverage criteria does not match the call status. If the next paths criteria matches the call status, it is used to redirect the call; no other path is searched. 3. Fill in the Coverage Criteria fields. You can see that the default sets identical criteria for inside and outside calls. The system sets coverage to take place from a busy telephone, if there is no answer after a certain number of rings, or if the DND (do not disturb), SAC (send all calls), or Go to Cover button has been pressed or corresponding feature-access codes dialed. 4. Fill in the Point fields with the extensions, hunt group number, or coverage answer group number you want for coverage points. Each coverage point can be an extension, hunt group, coverage answer group, remote number, or attendant. 5. Press Enter to save your changes. Tip:
Tip:
If you want to see which extensions or groups use a specific coverage path, type display coverage sender group n, where n is the coverage path number. For example, you should determine which extensions use a coverage path before you make any changes to it.
193
Assigning a coverage path to users

Now assign the new coverage path to a user. For example, we will assign this new coverage path to extension 2054. Note: A coverage path can be used for more than one extension.
Note:
Instructions
To assign a coverage path: 1. Type change station 2054 and press Enter. The Station screen for extension 2054 appears. Figure 62: Station screen
STATION Extension: Type: Port: Name: 2054 7406D _____ __________________________ Lock Messages? Security Code: Coverage Path 1: Coverage Path 2: Hunt-to-Station: n BCC: 0 ______ TN: 1 2__ COR: 1 ___ COS: 1 _______
STATION OPTIONS Data Module? n Display Module? n
Personalized Ringing Pattern: 1 Message Lamp Ext: ________
Media Complex Ext: ________ IP Softphone? ________ Remote Office Phone? ________
2. Type 2 in the Coverage Path 1 field. To give extension 2054 another coverage path, you can type a coverage path number in the Coverage Path 2 field. 3. Press Enter to save your changes.
Related information
Assigning Coverage Options on page 377
Setting up Advanced Call Coverage

Advanced incoming call coverage:

redirects calls based on time-of-day allows coverage of calls that are redirected to sites not on the local server running Communication Manager allows users to change back and forth between two coverage choices (either specific lead coverage paths or time-of-day tables).
Covering calls redirected to an off-site location

You can provide coverage for calls that have been redirected to an off-site location (for example, your home). This capability, called Coverage of Calls Redirected Off-Net (CCRON) allows you to redirect calls onto the public network and bring back unanswered calls for further coverage processing.
Before you start
On the System-Parameters Customer-Options screen, verify the Coverage of Calls Redirected Off-Net Enabled field is y. If not, contact your Avaya representative. You need call classifier ports for all situations except ISDN end-to-end signaling, in which case the ISDN protocol does the call classification. For all other cases, use one of the following: - Tone Clock with Call Classifier - Tone Detector circuit pack. See the Hardware Guide for Avaya Communication Manager for more information on the circuit pack. - Call Classifier - Detector circuit pack.
Instructions
To provide coverage of calls redirected to an off-site location: 1. Type change system-parameters coverage-forwarding and press Enter. The System Parameters Call Coverage/Call Forwarding screen appears.
195
Figure 63: System Parameters - Call Coverage/Call Forwarding screen

SYSTEM PARAMETERS -- CALL COVERAGE / CALL FORWARDING COVERAGE OF CALLS REDIRECTED OFF-NET (CCRON) Coverage of Calls Redirected Off-Net Enabled? Activate Answer Detection (Preserves SBA) On Final CCRON Cvg Point? Ignore Network Answer Supervision? Immediate Redirection On Receipt Of PROGRESS Inband Information?
y y n n
2. In the Coverage of Calls Redirected Off-Net Enabled field, type y. This instructs Avaya Communication Manager to monitor the progress of an off-net coverage or off-net forwarded call and provide further coverage treatment for unanswered calls. 3. In the Activate Answer Detection (Preserves SBA) On Final CCRON Cvg Point field, leave the default as y. 4. In the Ignore Network Answer Supervision field, leave the default as n. 5. In the Immediate Redirection On Receipt Of PROGRESS Inband Information field, leave the default as n. 6. Press Enter to save your changes.
Defining coverage for calls redirected to external numbers

You can administer the system to allow calls in coverage to redirect to off-net (external) or public-network numbers. Standard remote coverage to an external number allows you to send a call to an external telephone, but does not monitor the call once it leaves your system. Therefore, if the call is busy or not answered at the external number, the call cannot be pulled back to the system. With standard remote call coverage, make the external number the last coverage point in a path. With newer systems, you may have the option to use the Coverage of Calls Redirected Off-Net feature. If this feature is active and you use an external number in a coverage path, the system can monitor the call to determine whether the external number is busy or does not answer. If necessary, the system can redirect a call to coverage points that follow the external number. With this feature, you can have a call follow a coverage path that starts at the users extension, redirects to the users home telephone, and if not answered at home, returns to redirect to their voice mail box. The call will not return to the system if the external number is the last point in the coverage path. To use a remote telephone number as a coverage point, you need to define the number in the Remote Call Coverage Table and then use the remote code in the coverage path.
Instructions
For example, to add an external number (303-538-1000) to coverage path 2: 1. Type change coverage remote and press Enter. The Remote Call Coverage Table screen appears. Figure 64: Remote Call Coverage Table screen
change coverage remote REMOTE CALL COVERAGE TABLE ENTRIES FROM 1 TO 1000 01: 02: 03: 04: 05: 06: 07: 08: 09: 10: 11: 12: 13: 14: 15: 93035381000_____ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ 16: ________________ 17: ________________ 18: ________________ 19: ________________ 20: ________________ 21: ________________ 22: ________________ 23: ________________ 24: ________________ 25: ________________ 26: ________________ 27: ________________ 28: ________________ 29: ________________ 30: ________________ 31: ________________ 32: ________________ 33: ________________ 34: ________________ 35: ________________ 36: ________________ 37: ________________ 38: ________________ 39: ________________ 40: ________________ 41: ________________ 42: ________________ 43: ________________ 44: ________________ 45: ________________
2. Type 93035381000 in one of the remote code fields. If you use a digit to get outside of your network, you need to add the digit before the external number. In this example, the system requires a 9 to place outside calls. 3. Be sure to record the remote code number you use for the external number. In this example, the remote code is r01. 4. Press Enter to save your changes. 5. Type change coverage path 2 and press Enter. The Coverage Path screen appears. Tip:
Tip:
Before making changes, you can use display coverage sender group 2 to determine which extensions or groups use path 2.
197
Figure 65: Coverage Path screen

COVERAGE PATH Coverage Path Number: _ Next Path Number: ___ COVERAGE CRITERIA Station/Group Status Active? Busy? Dont Answer? All? DND/SAC/Goto Cover? COVERAGE POINTS Terminate to Coverage Pts. with Bridged Appearance? n Point1: 4101 Point2: r1 Point3: h77 Point4: _________ Point5: _________ Point6: _________ Hunt After Coverage: y Linkage: ___ ___
Inside Call n y y n y
Outside Call n y y Number of Rings: 2 n y
6. Type r1 in a coverage Point field. In this example, the coverage rings at extension 4101, then redirects to the external number. If you administer Coverage of Calls Redirected Off-Net and the external number is not answered or is busy, the call redirects to the next coverage point. In this example, the next point is Point 3 (h77 or hunt group 77). If you do not have the Coverage of Calls Redirected Off-Net feature, the system cannot monitor the call once it leaves the network. The call ends at the remote coverage point. 7. Press Enter to save your changes.
Related topics
For more information on coverage, see "Call Coverage" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205.
Defining time-of-day coverage

The Time of Day Coverage Table on your system lets you redirect calls to coverage paths according to the time of day and day of the week when the call arrives. You need to define the coverage paths you want to use before you define the time of day coverage plan. For example, let us say you want to administer the system so that incoming calls to extension 2054 redirect to a coworker in the office from 8:00 a.m. to 5:30 p.m., and to a home office from 5:30 p.m. to 8:00 p.m. on weekdays. You want to redirect the calls to voice mail after 8:00 p.m. weekdays and on weekends.
Instructions
To set up a time-of-day coverage plan that redirects calls for our example above: 1. Type add coverage time-of-day next and press Enter. The Time of Day Coverage Table screen appears and the selects the next undefined table number in the sequence of time-of-day table numbers. If this is the first time-of-day coverage plan in your system, the table number is 1. Figure 66: Time of Day Coverage Table screen
TIME OF DAY COVERAGE TABLE 1__ Act Time Sun Mon Tue Wed Thu Fri Sat 00:00 00:00 00:00 00:00 00:00 00:00 00:00 CVG PATH 3___ 3___ 3___ 3___ 3___ 3___ 3___ Act Time __:__ 08:00 08:00 08:00 08:00 08:00 __:__ CVG PATH ____ 1 1 1 1 1 ____ Act Time __:__ 17:30 17:30 17:30 17:30 17:30 __:__ CVG PATH ____ 2 2 2 2 2 ____ Act Time __:__ 20:00 20:00 20:00 20:00 20:00 __:__ CVG PATH ____ 3 3 3 3 3 ____ Act Time __:__ __:__ __:__ __:__ __:__ __:__ __:__ CVG PATH ____ ____ ____ ____ ____ ____ ____
Record the table number so that you can assign it to extensions later. 2. To define your coverage plan, enter the time of day and path number for each day of the week and period of time. Enter time in a 24-hour format from the earliest to the latest. For this example, assume that coverage path 1 goes to the coworker, path 2 to the home, and path 3 to voice mail. Define your path for the full 24 hours (from 00:01 to 23:59) in a day. If you do not list a coverage path for a period of time, the system does not provide coverage for that time. 3. Press Enter to save your changes.
199
Now assign the time-of-day coverage to a user. For example, we use extension 2054: 1. Type change station 2054 and press Enter. The Station screen for extension 2054 appears. Figure 67: Station screen
STATION Extension: Type: Port: Name: 2054 7406D _____ __________________________ Lock Messages? Security Code: Coverage Path 1: Coverage Path 2: Hunt-to-Station: n BCC: 0 4196__ TN: 1 t1_ COR: 1 ___ COS: 1 _______
STATION OPTIONS Data Module? n Display Module? n
Personalized Ringing Pattern: 1 Message Lamp Ext: ________
Media Complex Ext: ________ IP Softphone? ________ Remote Office Phone? ________
2. Move your cursors to Coverage Path 1 and type t plus the number of the Time of Day Coverage Table. 3. Press Enter to save your changes. Now calls to extension 2054 redirect to coverage depending on the day and time that each call arrives.
Creating coverage answer groups

You can create a coverage answer group so that up to 8 phones simultaneously ring when calls cover to the group. Anyone in the answer group can answer the incoming call.
Instructions
To add a coverage answer group: 1. Type add coverage answer-group next and press Enter. The Coverage Answer Group screen appears. Figure 68: Coverage Answer Group screen
COVERAGE ANSWER GROUP Group Number: ___ Group Name: COVERAGE_GROUP_ GROUP MEMBER ASSIGNMENTS Ext Name (first 26 characters) 1: ________ ___________________________ 2: ________ ___________________________ 3: ________ ___________________________ 4: ________ ___________________________
5: 6: 7: 8:
Ext ________ ________ ________ ________
Name (first 26 characters) __________________________ __________________________ __________________________ __________________________
2. In the Group Name field, enter a name to identify the coverage group. 3. In the Ext field, type the extension of each group member. 4. Press Enter to save your new group list. The system automatically completes the Name field when you press Enter.
Related topics
See Assigning a coverage path to users on page 194 for instructions on assigning a coverage path.
201
Setting up Call Forwarding

This section explains how to administer various types of automatic call forwarding. To provide call forwarding to your users, assign each extension a class of service (COS) that allows call forwarding. Then assign call-forwarding buttons to the user phones (or give them the feature access code (FAC) for call forwarding) so that they can easily forward calls. You use the Station screen to assign the COS and any call-forwarding buttons. Within each class of service, you can determine whether the users in that COS have the following call forwarding features:
Call Forwarding All Calls allows users to redirect all incoming calls to an extension, attendant, or external telephone number. Call Forwarding Busy/Dont Answer allows users to redirect calls only if their extensions are busy or they do not answer. Restrict Call Fwd-Off Net prevents users from forwarding calls to numbers that are outside your system network.
As the administrator, you can administer system-wide call-forwarding parameters to control when calls are forwarded. Use the System Parameters Call Coverage/Call Forwarding screen to set the number of times an extension rings before the system redirects the call because the user did not answer (CFWD No Answer Interval). For example, if you want calls to ring 4 times at an extension and, if the call is not answered, redirect to the forwarding number, set this parameter to 4. You also can use the System Parameters Call Coverage/Call Forwarding screen to determine whether the forwarded-to telephone can override call forwarding to allow calls to the forwarded-from telephone (Call Forward Override). For example, if an executive forwards incoming calls to an attendant and the attendant needs to call the executive, the call can be made only if the Call Forwarding Override field is set to y.
Instructions
To determine which extensions have call forwarding activated: 1. Type list call-forwarding and press Enter. This command lists all the extensions that are forwarded along with each forwarding number. Note: If you have a V1, V2, or V3 system, you can see if a specific extension is forwarded only by typing status station nnnn, where nnnn is the specific extension.
Note:
Related topics
See "Call Forwarding" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205.
Setting up call forwarding for users

This section shows you how to give your users access to call forwarding.
Instructions
We will change a call forwarding access code from a local telephone with a Class of Service of 1: 1. Type change feature-access-codes and press Enter. The Feature Access Code screen appears. Figure 69: Feature Access Code screen
FEATURE ACCESS CODE (FAC) Abbreviated Dialing List1 Access Code: ____ Abbreviated Dialing List2 Access Code: ____ Abbreviated Dialing List3 Access Code: ____ Abbreviated Dial - Prgm Group List Access Code: ____ Announcement Access Code: ____ Answer Back Access Code: ____ Auto Alternate Routing (AAR) Access Code: ____ Auto Route Selection (ARS) Access Code 1: ____ Access Code 2: Automatic Callback Activation: ____ Deactivation: Call Forwarding Activation Busy/DA: *70 All: *71 Deactivation: Call Park Access Code: ____ Call Pickup Access Code: ____ CAS Remote Hold/Answer Hold-Unhold Access Code: ____ CDR Account Code Access Code: ____ Change Coverage Access Code: ____ Data Origination Access Code: ____ Data Privacy Access Code: ____ Directed Call Pickup Access Code: ____ Emergency Access to Attendant Access Code: ____ Extended Call Fwd Activate Busy D/A: ____ All: ____ Deactivation:
____ ____ #72
____
2. In the Call Forwarding Activation Busy/DA field, type *70. The *70 feature access code activates the call forwarding option so incoming calls forward when your telephone is busy or does not answer.
203
3. In the Call Forwarding Activation All field, type *71. The *71 feature access code forwards all calls. 4. In the Call Forwarding Deactivation field, type #72. The #72 feature access code deactivates the call forwarding option. 5. Press Enter to save your changes. 6. Type change cos and press Enter. The Class of Service screen appears. Figure 70: Class of Service screen
CLASS OF SERVICE 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Auto Callback Call Fwd-All Calls Data Privacy Priority Calling Console Permissions Off-hook Alert Client Room Restrict Call Fwd-Off Net Call Forward Busy/DA Personal Station Access Extended Forwarding All Extended Forwarding B/DA Trk-to-Trk Restriction Override QSIG Call Offer Originations n n n n n n n n n n n n n n y y y y y n n y y n n n n n y n n n n n n y n n n n n n n y n n n n n y n n n n n n y y n n n n n y n n n n n n n n y n n n n y n n n n n n y n y n n n n y n n n n n n n y y n n n n y n n n n n n y y y n n n n y n n n n n n n n n y n n n y n n n n n n y n n y n n n y n n n n n n n y n y n n n y n n n n n n y y n y n n n y n n n n n n n n y y n n n y n n n n n n y n y y n n n y n n n n n n n y y y n n n y n n n n n n
7. On the Call Fwd-All Calls line, in the 1 column, type y. This allows the user with this Class of Service to forward their calls. The 1 column is for phones with a Class of Service of 1. 8. On the Console Permissions line, in the 1 column, type y. This allows the user to define call forwarding on any station, not just the dialing station. 9. On the Restrict Call Fwd-Off Net line, in the 1 column, type y. This restricts your users from forwarding calls off-site. If you want your users to be able to call off-site, leave this field as n. 10. On the Call Forward Busy/DA line, in the 1 column, type y. This forwards a users calls when the telephone is busy or doesnt answer after a programmed number of rings. 11. Press 1 to save your changes.
Allowing users to specify a forwarding destination

Now that you have set up system-wide call forwarding, have your users use this procedure if they want to change their call forwarding destination from their work (local) station. 1. They dial either their Call Forwarding Activation Busy/DA or Call Forwarding Activation All feature access code. If your users have buttons assigned, they press those buttons, listen for dial tone, and dial the digits. Note: Both Call Forwarding Activation Busy/DA or the Call Forwarding Activation All cannot be active for the same telephone at the same time. In this example, enter *71 for Call Forwarding Activation All. 2. They dial their "forwarding-to" off-site or on-site number. In this example, enter 2081. This is a local number; for off-site forwarding, include the AAR/ ARS feature access code. 3. When they hear the 3-beep confirmation tone, they hang up.
Note:
Changing the forwarding destination remotely

Now that you have set up all of the required system administration for call forwarding, have your users use this procedure if they want to change their call forwarding destination from a telecommuting (off-site) telephone. 1. They dial their telecommuting extension. See Telecommuting Access on page 1503 for more information. In this example, enter 555-9126. 2. When they get dial tone, they dial either their Extended Call Forward Activate Busy/DA or the Extended Call Forward Activate All feature access code. In this example, enter *61 for the Extended Call Forward Activate All number. 3. When they get dial tone, they dial their extension number and press the # key. In this example, enter 1014, then #. 4. Even though there is no dial tone, they dial their security code and press the # key. In this example, enter 4196, then #. 5. When they get dial tone, they dial their "forwarding-to" off-site or on-site number. In this example, enter 9-555-2081. 6. When they hear the 3-beep confirmation tone, they hang up.
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Allowing users to change coverage remotely

This section shows you how to allow users to change their call coverage path from a local or telecommuting (off-site) telephone.
Instructions
To change call coverage from off-site: 1. Type change feature-access-codes and press Enter. The Feature Access Code screen appears. 2. In the Change Coverage Access Code field, type *85. Use the *85 feature access code to change a coverage path from a telephone or remote station. 3. Press Enter to save your changes. 4. Type change cor and press Enter. The Class of Restriction screen appears. 5. In the Can Change Coverage field, type y. This permits users to select one of two previously administered coverage paths. 6. Press Enter to save your changes. 7. Type change station 1014 and press Enter. The Station screen for extension 1014 appears. 8. In the Security Code field, type 4196. In this example, this is your security code. See Security-Related System Parameters on page 1378 for more information on setting the length of your security code. 9. In the Coverage Path 1 and Coverage Path 2 fields, verify that both are defined enabling your user to move from one coverage path to another. The t1 and t2 are the numbers of the Time of Day Coverage Tables. 10. Press Enter to save your changes.
Setting up Night Service

You can use night service to direct calls to an alternate location when the primary answering group is not available. For example, you can administer night service so that anyone in your marketing department can answer incoming calls when the attendant is at lunch or has left for the day. Once you administer night service to route calls, your end-users merely press a button on the console or a feature button on their phones to toggle between normal coverage and night service. There are five types of night service:

Night Console Night Service directs all attendant calls to a night or day/night console Night Station Night Service directs all incoming trunk or attendant calls to a night service destination Trunk Answer from Any Station (TAAS) directs incoming attendant calls and signals a bell or buzzer to alert other employees that they can answer the calls Trunk Group Night Service directs incoming calls to individual trunk groups to a night service destination Hunt Group Night Service directs hunt group calls to a night service destination
Setting up night station service to voice mail

The night station service (also known as Listed Directory Number (LDN) Night Service) sends calls directed to an LDN to voice mail when the system is in night service.
Instructions
What is described below is a common setup; however, you can use a regular extension in this field, but it will not follow coverage. Note: You can use a dummy hunt group (one with no members) or an exported station with a coverage path. The instructions below use a hunt group.
Note:
To set up a night station service to voice mail: 1. Type add hunt-group next and press Enter. The Hunt Group screen appears.
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Figure 71: Hunt Group screen

change hunt-group x HUNT GROUP Group Number: 5 ACD? n Group Name: ldn nights_________________ Queue? n Group Extension: 51002 Vector? n Group Type: Coverage Path: ____ TN: Night Service Destination: _____ COR: Security Code: ____ ISDN Caller Display: ________ MM Early Answer? Page 1 of X
The Group Number field fills automatically with the next hunt group number. 2. In the Group Name field, type the name of the group. In our example, type ldn nights. There should be no members in this hunt group. 3. Press Enter to save your changes. Note: If you are using tenant partitioning, the command for the next step will be change tenant x. If you are using tenant partitioning, the Night Destination field does not appear on the Listed Directory Numbers screen. Instead, it is on the Tenant screen. 4. Type change listed-directory-numbers and press Enter. The Listed Directory Numbers screen appears.
Note:
Figure 72: Listed Directory Number screen

Page LISTED DIRECTORY NUMBERS Night Destination: 51002 Ext 1: 51001 2: 3: 4: 5: 6: 7: 8: 9: 10: Name Attendant TN 1 1 1 1 1 1 1 1 1 1 1 of 2
5. In the Night Destination field, add the night destination on the listed directory telephone. In our example, type 51002. 6. Press Enter to save your changes. 7. Type change console-parameters and press Enter. The Console Parameters screen appears. Figure 73: Console Parameters screen
CONSOLE PARAMETERS 27 character name 1 5 none n n n
Attendant Group Name: COS: Calls in Queue Warning: Ext Alert Port (TAAS): CAS: SAC Notification? IAS (Branch)? IAS Att. Access Code: Backup Alerting?
OPERATOR COR: 1 Attendant Lockout? y
Night Service Act. Ext.: 1234 IAS Tie Trunk Group No.: Alternate FRL Station: DID-LDN Only to LDN Night Ext? n
8. In the DID-LDN Only to LDN Night Ext field, type n. 9. Press Enter to save your changes.
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10. From a telephone with console permissions, dial the call forwarding feature access code, then the hunt groups extension, followed by the main number of AUDIX. In our example, dial 51002. Note: You should receive the confirmation tone (3 beeps). This step is very important as calls to the LDN night service extension do not follow coverage. 11. In voice mail, build your auto attendant with the extension of the Listed Directory Number, not the hunt group. The originally dialed number was the LDN. That is what Communication Manager passes to the voice mail. In the case of the INTUITY and newer embedded AUDIX Voice Mail systems, you can use the Auto Attendant routing table to send the calls to a common Auto Attendant mailbox.
Note:
Setting up night console service

This section shows you how to set up night console service. Night Console Service directs all calls for primary and daytime attendant consoles to a night console. When a user activates Night Console Service, the Night Service button for each attendant lights and all attendant-seeking calls (and calls waiting) in the queue are directed to the night console. Note: Activating night console service also puts trunk groups into night service, except those for which a night service button has been administered. See Setting up trunk answer from any stationSetting up trunk answer from any station on page 213 for more information.
Note:
To activate and deactivate Night Console Service, the attendant typically presses the Night button on the principal attendant console or designated console. Only the principal console can activate night service. In the absence of any console, a telephone can activate night service.
Instructions
We will put the attendant console (attendant 2) in a night service mode. To set up Night Console Service: 1. Type change attendant 2 and press Enter. The Attendant Console screen appears.
Figure 74: Attendant Console screen

ATTENDANT CONSOLE 2 Type: Extension: Console Type: Port: console 1000 principal 01C1106 Name: Group: TN: COR: COS: 27 character attd cons name 1 Auto Answer: 1 Data Module? 1 Disp Client Redir? 1 Display Language:
none n n english
13: 14: 15: 16:
17: 18: 19: 20:
2. In the Console Type field, type principal. There can be only one night-only or one day/night console in the system unless you administer Tenant Partitioning. Night Service is activated from the principal console or from the one station set per-system that has a nite-serv button. 3. Press Enter to save your changes.
Setting up night station service

You can use night station service if you want to direct incoming trunks calls, DID-LDN (direct inward dialing-listed directory number) calls, or internal calls to the attendant (dialed O calls) to a night service destination. Let us say your attendant, who answers extension (LDN) 8100, usually goes home at 6:00 p.m. When customers call extension 8100 after hours, you would like them to hear an announcement that asks them to try their call again in the morning. To set up night station service, you need to record the announcement (in our example, it is recorded at announcement extension 1234). See Managing Announcements on page 457 for information on setting up the announcement.
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Tip:
Tip:
All trunk groups that are routed through the attendant direct to this night service destination provided they already do not have a night service destination and, on the Console Parameters screen, the DID-LDN Only to DID-LDN Night Ext field is n. See Setting up trunk answer from any station on page 213.
Instructions
To set up night station service: 1. Type change listed-directory-numbers and press Enter. The Listed Directory Numbers screen appears. Figure 75: Listed Directory Number screen
LISTED DIRECTORY NUMBERS Night Destination: 1234 Ext 1: 8100 2: 3: 4: 5: 6: 7: 8: 9: 10: Name attendant 8100 TN
2. Enter 1234 in the Night Destination field. The destination can be an extension, a recorded announcement extension, a vector directory number, or a hunt group extension. 3. Press Enter to save your changes. 4. Type change console-parameters and press Enter. The Console Parameters screen appears.
Figure 76: Console Parameters screen

CONSOLE PARAMETERS Attendant Group Name: 27 character name OPERATOR COS: 1 COR: Calls in Queue Warning: 5 Attendant Lockout? Ext Alert Port (TAAS): CAS: none SAC Notification? n Night Service Act. Ext.: IAS (Branch)? n IAS Tie Trunk Group No.: IAS Att. Access Code: Alternate FRL Station: Backup Alerting? n DID-LDN Only to LDN Night Ext? Attendant Vectoring VDN:
1 y
1234
5. In the DID-LDN Only to LDN Night Extension field, type n. 6. Press Enter to save your changes. After you set up night station service, have the attendant use the night console button to activate and deactivate night service.
Setting up trunk answer from any station

There may be situations where you want everyone to be able to answer calls when the attendant is away. Use trunk answer any station (TAAS) to configure the system so that it notifies everyone when calls are ringing. Then, you can give users the trunk answer any station feature access code so they can answer these calls. When the system is in night service mode, attendant calls redirect to an alerting device such as a bell or a buzzer. This lets other people in the office know when they should answer the telephone. Note: If no one answers the call, the call will not redirect to night service.
Note:
We will define a feature access code (well use 71) and configure the alerting device for trunk answer any station.
Before you start

You need a ringing device and 1 port on an analog line circuit pack. See the Hardware Guide for Avaya Communication Manager for more information on the circuit pack.
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Instructions
To set the feature access code for TAAS: 1. Type change feature-access-codes and press Enter. The Feature Access Code screen appears. Figure 77: Feature Access Code (FAC) screen
change feature-access-codes FEATURE ACCESS CODE (FAC) Priority Calling Access Code: Program Access Code: Refresh Terminal Parameters Access Code: Remote Send All Calls Activation: Deactivation: Self Station Display Access Code: Send All Calls Activation: Deactivation: Station Firmware Download Access Code: Station Lock Activation: Deactivation: Station Security Code Change Access Code: Station User Admin of FBI Assign: Remove: Station User Button Ring Control Access Code: Telephone Activation: #* Terminal Dial-up Test Access Code: Terminal Translation Initialization Merge Code: Separation Code: Transfer to Voice Mail Access Code: Trunk Answer Any Station Access Code: 71 User Control Restrict Activation: Deactivation: Voice Coverage Message Retrieval Access Code: Voice Principal Message Retrieval Access Code: *80 Page 3 of x
2. In the Trunk Answer Any Station Access Code field, type 71. 3. Press Enter to save your changes. Once you set the feature access code, determine where the external alerting device is connected to the Communication Manager server (well use port 01A0702). To set up external alerting: 1. Type change console-parameters and press Enter. The Console Parameters screen appears.
Figure 78: Console Parameters screen

change console-parameters Page 1 of x CONSOLE PARAMETERS Attendant Group Name: OPERATOR COS: 0 COR: 0 Calls in Queue Warning: 5 Attendant Lockout? y Ext Alert Port (TAAS): 01A0702 CAS: none Night Service Act. Ext.: IAS (Branch)? n IAS Tie Trunk Group No.: IAS Att. Access Code: Alternate FRL Station: Backup Alerting? n DID-LDN Only to LDN Night Ext? n Attendant Vectoring VDN:
2. In the EXT Alert Port (TAAS) field, type 01A0702. Use the port address assigned to the external alerting device. 3. Press Enter to save your changes.
Setting up external alerting night service

Calls redirected to the attendant via Call Forwarding or Call Coverage will not go to the LDN Night Station. If there is no night station specified, and the TAAS bell is being used, these calls ring the TAAS bell. A call following the coverage path rings the TAAS bell for the number of times indicated in the Coverage Dont Answer Interval for Subsequent Redirection (Rings) field. If not answered, the call proceeds to the next point in the stations coverage path. If the call was sent to the Attendant by Call Forwarding, it continues to ring the TAAS bell. When night service is enabled, and there is a night service destination on the LDN screen, calls covering to the attendant attempt to ring the night destination instead of the attendant position even if the handset is plugged in.
Instructions
To send LDN calls to the attendant during the day and to a guards desk at night: 1. Type change listed-directory-numbers and press Enter. The Listed Directory Numbers screen appears.
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Figure 79: Listed Directory Number screen

LISTED DIRECTORY NUMBERS Night Destination:
Ext 1: 2000 2: 3: 4: 5: 6: 7: 8: 9: 10:
Name Attendant
TN 1 1 1 1 1 1 1 1 1 1
2. In the Night Destination field, verify this field is blank. 3. Press Enter to save your changes. 4. Type change console-parameters and press Enter. The Console Parameters screen appears. Figure 80: Console Parameters screen
CONSOLE PARAMETERS Attendant Group Name: COS: Calls in Queue Warning: Ext Alert Port (TAAS): CAS: SAC Notification? IAS (Branch)? IAS Att. Access Code: Backup Alerting? Attendant Vectoring VDN: Operator 0 5 01A0702 none n n n
COR: 0 Attendant Lockout? y
Night Service Act. Ext.: IAS Tie Trunk Group No.: Alternate FRL Station: DID-LDN Only to LDN Night Ext? n
5. In the EXT Alert Port (TAAS) field, type 01A0702. This is the port address assigned to the external alerting device.
6. Press Enter to save your changes. The system is in Night Service. Any calls to extension 2000 now go to extension 3000 (the guards desk). Any "0" seeking calls go to extension 3000 (the guards desk). To send LDN calls to the attendant during the day and to the TAAS bell at night: 1. Type change console-parameters and press Enter. The Console Parameters screen appears. Figure 81: Console Parameters screen
CONSOLE PARAMETERS Attendant Group Name: Operator COS: 0 COR: 0 Calls in Queue Warning: 5 Attendant Lockout? y Ext Alert Port (TAAS): 01A0702 CAS: none SAC Notification? n Night Service Act. Ext.: IAS (Branch)? n IAS Tie Trunk Group No.: IAS Att. Access Code: Alternate FRL Station: Backup Alerting? n DID-LDN Only to LDN Night Ext? y Attendant Vectoring VDN:
2. In the DID-LDN Only to Night Ext. field, type y. This allows only listed directory number calls (LDN) to go to the listed directory night service number extension. 3. In the Ext Alert Port (TAAS) field, type 01A070. This is the port address assigned to the external alerting device. 4. Press Enter to save your changes. The system is in night service. Any DNIS extension 2000 calls now go to the TAAS bell. Any "0" seeking calls now go to the TAAS bell.
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Setting up trunk group night service

You can use trunk group night service if you want to direct individual trunk groups to night service. The system redirects calls from the trunk group to the groups night service destination. Trunk group night service overrides night station service. For example, we will say you activate trunk group night service, and then your attendant activates night station service. In this case, calls to the trunk group use the trunk night service destination, rather than the station night service destination.
Instructions
We will direct night calls for trunk group 2 to extension 1245. To set up trunk group night service: 1. Type change trunk-group 2 and press Enter. The Trunk Group screen appears. Figure 82: Trunk Group screen
TRUNK GROUP Group Number: 2 Group Type: co CDR Reports: y Group Name: outside calls COR: 1_ TN: 1__ TAC: ____ Direction: two-way_ Outgoing Display? n Dial Access? n Busy Threshold: 99 Night Service: 1245 Queue Length: 0 Country: 1_ Incoming Destination: ________ Comm Type: voice Auth Code? n Digit Absorption List: _ Prefix-1? y Trunk Flash? n Toll Restricted? y BCC: _ TRUNK PARAMETERS Trunk Type: loop-start Outgoing Dial Type: tone Cut-Through? n Trunk Termination: rc Disconnect Timing(msec): 500_ Auto Guard? n Analog Loss Group: ___ Call Still Held? n Sig Bit Inversion: none Digital Loss Group: ___
Trunk Gain: high Bit Rate: 1200 Synchronization: _____ Duplex: ____ Disconnect Supervision - In? y Out? n Answer Supervision Timeout: 10 Receive Answer Supervision? n
2. Type 1245 in the Night Service field. The destination can be a station extension, a recorded announcement extension, a vector directory number, a hunt group extension, a terminating extension group, or attd if you want to direct the call to the attendant. 3. Press Enter to save your changes.
Setting up night service for hunt groups

You can administer hunt group night service if you want to direct hunt group calls to a night service destination. Let us say your helpline on hunt group 3 does not answer calls after 6:00 p.m. When customers call after hours, you would like them to hear an announcement that asks them to try their call again in the morning.
Instructions
To set up night service for your helpline, you need to record the announcement (in our example, the announcement is on extension 1234) and then modify the hunt group to send calls to this extension. To administer the hunt group for night service: 1. Type change hunt-group 3 and press Enter. The Hunt Group screen appears for hunt group 3. Figure 83: Hunt Group screen
HUNT GROUP Group Number: Group Name: Group Extension: Group Type: TN: COR: Security Code: ISDN Caller Disp: 3 Accounting 2011 ucd-mia 1 1 ____ ________ ACD? n Queue? y Vector? n Coverage Path: 1 Night Service Destination: 1234____ MM Early Answer? n
Queue Length: 4 Calls Warning Threshold: ___ Time Warning Threshold: ___
Port: x Port: x
Extension: _______ Extension: _______
2. In the Night Service Destination field, type 1234. The destination can be an extension, a recorded announcement extension, a vector directory number, a hunt group extension, or attd if you want to direct calls to the attendant. Calls to hunt group 3 will follow the coverage path assigned to extension 1234. 3. Press Enter to save your changes. 4. Now you need to program a night service button. See Adding Feature Buttons on page 121 for more information.
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Related topics
Managing Hunt Groups on page 228.
How do night service types interact?

Here is an example of how several types of night service might be used in one company. Assume that you already administered the following night service settings:
Night station night service redirects to extension 3000 and DID-LDN only to LDN Night Ext is set to n EXT Alert Port (TAAS) field is not defined Trunk group 4 redirects to extension 2000
Let us look at how calls for this company are directed after hours: call type An LDN call on a DID trunk A call on trunk group 4 An internal call to 0 A call that redirects to the attendant through a coverage path directs to extension 3000 extension 2000 extension 3000 the attendant queue
Adding Call Pickup
Adding Call Pickup

To give your users the ability to pickup other users calls, you may want to use Call Pickup. To do this, you need to define a call pickup group. Users may want to be able to pick up a call that is ringing at a nearby desk. Call Pickup provides 3 ways to pick up calls ringing at another telephone:
With Call Pickup, you create a call pickup group. All group members can answer a call ringing at another telephone in the group from their own telephone. If more than one telephone is ringing, the one that has been ringing the longest is picked up. With Directed Call Pickup, users specify which ringing telephone they want to answer from their own telephone. A call pickup group is not required. With Group Call Pickup, users within an "extended" group can answer calls outside of their immediate group by entering a feature access code (FAC) followed by the 1- or 2-digit pickup (index) number.
Creating pickup groups

A pickup group is a list of phones where each member of the group can answer another members calls. For example, if you want everyone in the payroll department to be able to answer calls to any payroll extension (in case someone is away from their desk), create a pickup group that contains all of the payroll extensions. Members of a pickup group should be located in the same area so that they can hear when the other extensions in the group ring. Note that each extension may belong to only one pickup group. Also, the maximum number of pickup groups may be limited by your system configuration. To create a pickup group: 1. Type add pickup-group next and press Enter. The Pickup Group screen appears. The system selects the next Group Number for the new pickup group.
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Figure 84: Pickup Group screen

PICKUP GROUP Group Number: GROUP MEMBER ASSIGNMENTS Ext 1: 2: 3: 4: 5: 6: 7: 8: 9: 10: 11: 12: 13: Name (first 26 characters) Ext 14: 15: 16: 17: 18: 19: 20: 21: 22: 23: 24: 25: Name (first 26 char.) Extended Group Number: ____
2. Enter the extension of each group member. Up to 50 extensions can belong to one group. 3. Press Enter to save your new group list. The system automatically completes the name field when you press Enter to save your changes. Once you define a pickup group, you can assign call-pickup buttons for each telephone in the group or you can give each member the call-pickup feature-access code. Use the Station screen to assign call-pickup buttons. To allow users to answer calls that are not in their pickup group, you may be able to use Directed Call Pickup.
Setting up directed call pickup

To set up a telephone so that the user can pick up calls with Directed Call Pickup, you need to determine if directed call pickup is enabled on your system and make sure that the users telephone has a COR that allows directed call pickup.
Adding Call Pickup
To determine if Directed Call Pickup is enabled on your system: 1. Type change system-parameters features and press Enter. The Feature-Related System Parameters screen appears. 2. Move to the Directed Call Pickup? field and enter y. 3. Press Enter to save the changes. Now we will modify extension 4444 to allow directed call pickup. For this example, assume that the Can Use Directed Call Pickup field for COR 5 is set to Y. 1. Type change station 4444 and press Enter. The Station screen appears. 2. In the COR field, enter 5. 3. Press Enter to save your changes.
Setting up "simple" extended group pickup

Let us add a pickup group to an existing extended group where all members of the extended group pick up each others calls. We will add pickup group 6 to the existing extended group 56. To create a simple extended pickup group: 1. Type change system-parameters features and press Enter. The Feature-Related System Parameters screen appears. 2. In the Extended Group Call Pickup field, type simple. Permits feature access codes to be administered. 3. Press Enter to save your changes. 4. Type change feature-access-codes and press Enter. The Feature Access Code screen appears. 5. In the Extended Group Call Pickup Access Code field, type the desired FAC. See the dial plan to enter the correct sequence and number of digits. 6. Press Enter to save your changes. 7. Type add pickup-group next and press Enter. The Pickup Group screen appears.
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PICKUP GROUP Group Number: 1 GROUP MEMBER ASSIGNMENTS Ext 1:51001 2: 3: 4: 5: 6: 7: 8: 9: 10: 11: 12: 13: Name (first 26 characters) station 51001 Ext 14:51001 15: 16: 17: 18: 19: 20: 21: 22: 23: 24: 25: Name (first 26 char.) station 51002 Extended Group Number: ____
8. Enter the primary extensions of the users desired in the pickup group. Administer all the pickup groups that will be grouped together in the same extended pickup group. 9. Type change extended-pickup-group n, where n is the number of the extended pickup group to change. Press Enter. The Extended Pickup Group screen appears.
Adding Call Pickup
Figure 86: Extended Pickup Group screen

change extended-pickup-group 1 EXTENDED PICKUP GROUP Extended Group Number: 56 Pickup Number 0: 1: 2: 3: 4: 5: 6: 7: 8: 9: 10: 11: 12: Pickup Group Number 345 25 2 _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ Pickup Number 13: 14: 15: 16: 17: 18: 19: 20: 21: 22: 23: 24: 25: Pickup Group Number _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ Page 1 of 2
10. In the Pickup Group Number column, enter the pickup group number of the pickup groups that belong to the extended group being administered. The Pickup Number associated with the entered Pickup Group Number is the number users will enter following the FAC when pickup group. In the above listed example, a user in Pickup Group 2 will enter "0" following the FAC to pick up a call from pickup group 345. To minimize the number of digits entered by users, the Pickup Numbers should be the lowest available Pickup Numbers. 11. Press Enter to save your changes.
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Setting up "flexible" extended group pickup

The Extended Pickup Group screen groups together the pickup groups that can have their calls picked up by the pickup groups with identical extended pickup group numbers. The pickup groups numbers are listed using the lowest available Pickup Numbers. A unique Extended Pickup Group number can be assigned to each pickup group on this screen. The entries in the Extended Group are the groups that can have calls picked up by the group with the matching Extended Group number in the Pickup Group screen. Thus, a particular groups calls may be picked up by members of many extended pickup groups. Note: On the Feature-Related System Parameters screen, if the Extended Group Call Pickup field is flexible, you can administer a pickup group in multiple extended pickup groups.
Note:
To create a flexible extended pickup group: 1. Type change system-parameters features and press Enter. The Feature-Related System Parameters screen appears. 2. In the Extended Group Call Pickup field, type flexible. 3. Press Enter to save your changes. 4. Type change feature-access-codes and press Enter. The Feature Access Code screen appears. 5. In the Extended Group Call Pickup Access Code field, type the desired FAC. See the dial plan to enter the correct sequence and number of digits. 6. Press Enter to save your changes. 7. Type add pickup-group next and press Enter. The Pickup Group screen appears. 8. In the Extended Group Number field, type the number of the extended pickup group that can answer calls to this group. For each administered pickup group, indicate an extended group by entering the extended pickup group number. This extended pickup group number identifies the other pickup groups that can have calls picked up by the pickup group. 9. Add extended members as for other pickup features. 10. Type change extended-pickup-group n , where n is the number of the extended pickup group to change, and press Enter. The Extended Pickup Group screen appears.
Adding Call Pickup

change extended-pickup-group 1 EXTENDED PICKUP GROUP Extended Group Number: 56 Pickup Number 0: 1: 2: 3: 4: 5: 6: 7: 8: 9: 10: 11: 12: 13: Pickup Group Number 345 25 2 _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ Pickup Number 13: 14: 15: 16: 17: 18: 19: 20: 21: 22: 23: 24: 25: Pickup Group Number _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ Page 1 of 2
11. In the Pickup Group Number column, type the pickup group numbers of the other pickup groups that can answer each groupss calls. 12. Press Enter to save your changes.
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Managing Hunt Groups

This section shows you how to set up hunt groups. It explains how calls to a hunt group are handled and shows you different call distribution methods.
What are hunt groups?

A hunt group is a group of extensions that receive calls according to the call distribution method you choose. When a call is made to a certain telephone number, the system connects the call to an extension in the group. Use hunt groups when you want more than one person to be able to answer calls to the same number. For example, set up a hunt group for:

a benefits department within your company a travel reservations service
Setting up hunt groups

Let us set up a hunt group for an internal helpline. Before making changes to Communication Manager, well decide:

the telephone number for the hunt group the number of people answering calls the way calls are answered
Our dial plan allows 4-digit internal numbers that begin with 1. The number 1200 is not in use. So, well set up a helpline hunt group so anyone within the company can call extension 1200 for help with a telephone. We will assign 3 people (agents) and their extensions to our helpline. We want calls to go to the first available person.
Instructions
To set up our helpline hunt group: 1. Type add hunt-group next and press Enter. The Hunt Group screen appears. The Group Number field is automatically filled in with the next hunt group number.
Figure 88: Hunt Group screen

Page 1 of X HUNT GROUP Group Number: 4__ ACD? _ Group Name: internal helpline____________ Queue? _ Group Extension: 1200____ Vector? _ Group Type: ucd-loa Coverage Path: ____ TN: Night Service Destination: _____ COR: __ MM Early Answer? _ Security Code: ____ ISDN Caller Disp: ________
2. In the Group Name field, type the name of the group. In our example, type internal helpline. 3. In the Group Extension field, type the telephone number. Well type 1200. 4. In the Group Type field, type the code for the call distribution method you choose. Well type ucd-loa so a call goes to the agent with the lowest percentage of work time since login. Note: The COS for all hunt groups defaults to 1. Therefore, any changes to COS 1 on the Class of Service screen changes the COS for all your hunt groups. A COS field does not appear on the Hunt Group screen. 5. Press Next Page to find the Group Member Assignments screen.
Note:
229
Figure 89: Group Member Assignments screen

HUNT GROUP Group Number: 4 Group Extension: 3001 Group Type: ucd Member Range Allowed: 1 - 1500 Administered Members (min/max): 1 /9 Total Administered Members: 9 GROUP MEMBER ASSIGNMENTS Ext Name (24 characters) Ext Name (24 characters) 1 2 3 4 5 6 7 8 9 10 11 12 13 :1011 :1012 :1013 : : : : : : : : : : 14 15 16 17 18 19 20 21 22 23 24 25 26 : : : : : : : : : : : : :
More Members Exist
6. In the Ext field, type the extensions of the agents you want in the hunt group. Well type 1011, 1012, and 1013. Tip:
Tip:
For a ddc group type (also known as "hot seat" selection), the call is sent to the extension listed in the first Ext field. The system uses this screen to determine the hunting sequence. 7. Press Enter to save your changes. The Name fields are display-only and do not appear until the next time you access this hunt group.
Dynamic hunt group queue slot allocation

The dynamic hunt group queue slot allocation feature eliminates the need to preallocate queue slots for hunt groups. The system dynamically allocates the queue slots from a common pool on an as-needed basis. All possible calls can be queued. There is no additional administration needed. This feature expands the capacities of your system by eliminating the potential of missed calls due to a full queue. When the Queue? field on the Hunt Group screen is set to y, this feature applies to all uses of hunt groups:

Automatic Call Distribution (ACD) non-vector/vector splits and skills Non-ACD hunt group Voice mail
Related topics
See Hunt Group on page 1077 for more information on an ACD and non-ACD hunt group.
Changing a hunt group

To make changes to a hunt group: 1. Type change hunt-group n, where n is the number of the hunt group, and press Enter. 2. Change the necessary fields. 3. Press Enter to save your changes.
Setting up a queue
You can tell your server running Communication Manager how to handle a hunt-group call when it cannot be answered right away. The call waits in "queue." We will tell Communication Manager that as many as 10 calls can wait in the queue, but that you want to be notified if a call waits for more than 30 seconds. You also want Communication Manager to send a warning when 5 or more calls are waiting in the queue. This warning flashes queue-status buttons on phones that have a status button for this hunt group. When the buttons flash, everyone answering these calls can see that the help-line calls need more attention.
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Instructions
To set up our helpline queue: 1. Type change hunt-group n, where n is the number of the hunt group to change. Press Enter. In our example, type change hunt-group 5. The Hunt Group screen appears. Figure 90: Hunt Group screen
Page 1 of X HUNT GROUP Group Number: 4__ ACD? Group Name: internal helpline____________ Queue? Group Extension: 1200____ Vector? Group Type: ucd-loa Coverage Path: ____ TN: Night Service Destination: _____ COR: MM Early Answer? Security Code: ____ ISDN Caller Disp: ________
Measured: ________ Controlling Adjunct: ____ Multiple Call Handling: __________ Objective: ____ Queue Length: 10 Calls Warning Threshold: 5 Time Warning Threshold: 30
Supervisor: Extension: ____
Calls Warning Port: __ Time Warning Port: __
Redirect on No Answer (rings): _ Redirect to VDN: _ Forced Entry of Stroke Counts or Call Work Codes? _
2. In the Queue field, type y. 3. In the Queue Length field, type the maximum number of calls that you want to wait in the queue. In our example, type 10. 4. In the Calls Waiting Threshold field, type the maximum number of calls that can be in the queue before the system flashes the queue status buttons. In our example, type 5. 5. In the Time Warning Threshold field, type the maximum number of seconds you want a call to wait in the queue before the system flashes the queue status buttons. In our example, type 30. 6. Press Enter to save your changes.
Setting up hunt groups for TTY callers

Several laws, such as the Americans with Disabilities Act (ADA) of 1990 and Section 255 of the Telecommunications Act of 1996, require that "reasonable accommodation" be provided for people with disabilities. For this reason, your company may choose to offer support for callers who use TTYs. (These devices are also known as TDDs -- "Telecommunication Device for the Deaf" -- but the term TTY is generally preferred, in part because many users of these devices are hearing-impaired, but not deaf.) TTY callers can be accommodated by creating a hunt group that includes TTY-equipped agents. The TTY itself looks a little like a laptop computer, except that it has a one- or two-line alphanumeric display instead of a computer screen. The cost of a typical TTY is approximately three hundred dollars. Although many TTYs can connect directly with the telephone network via analog RJ-11 jacks, Avaya recommends that agents be equipped with TTYs that include an acoustic coupler that can accommodate a standard telephone handset. One reason for this recommendation is that a large proportion of TTY users are hearing impaired, but still speak clearly. These individuals often prefer to receive calls on their TTYs and then speak in response. This requires the call center agent to alternate between listening on the telephone and then typing on the TTY, a process made considerably easier with an acoustically coupled configuration. Although TTY-emulation software packages are available for PCs, most of these do not have the ability to intermix voice and TTY on the same call. For a TTY hunt group, you can record TTY announcements and use them for the hunt group queue. To record announcements for TTY, simply follow the same steps as with voice recordings from your telephone (see Managing Announcements on page 457). However, instead of speaking into your telephone to record, you type the announcement with the TTY device. Note: For an alternative to simply creating a TTY hunt group, you can use vectors to process TTY calls. With vectors, you can allow TTY callers and voice callers to use the same telephone number. In this case, you can also record a single announcement that contains both TTY signaling and a voice recording.
Note:
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Adding hunt group announcements

You can add recorded announcements to a hunt group queue. Use announcements to encourage callers to stay on the line or to provide callers with information. You can define how long a call remains in the queue before the caller hears an announcement. See Recording Announcements on page 461 for information on how to record an announcement. Let us add an announcement to our internal helpline. We want the caller to hear an announcement after 20 seconds in the queue, or after approximately 4 or 5 rings. Our announcement is already recorded and assigned to extension 1234. Tip:
Tip:
You can use display announcements to find the extensions of your recorded announcements.
Instructions
To add an announcement to our helpline queue: 1. Type change hunt-group n and press Enter, where n is the number of the hunt group to change. In our example, type change hunt-group 5. The Hunt Group screen appears. 2. Press Next Page to find the First Announcement Extension field. Figure 91: Hunt Group screen
HUNT GROUP Message Center: AUDIX Extension: Message Center AUDIX Name: Primary? Calling Party Number to INTUITY AUDIX? LWC Reception: AUDIX Name: Messaging Server Name: ________ ________ ______ _ _ _______ _______ _______
First Announcement Extension: 1234 ___ Delay (sec): 20 Second Announcement Extension: ________ Delay (sec): __ Recurring? _
Managing Vectors and VDNs
3. In the First Announcement Extension field, type the extension of the announcement you want callers to hear. In this example, type 1234. 4. In the First Announcement Delay (sec) field, type the number of seconds you want the caller to wait before hearing the first announcement. In our example, type 20. Tip:
Tip:
If you set the delay announcement interval to 0, callers automatically hear the announcement before anything else. This is called a "forced first announcement." 5. Press Enter to save your changes.
You can use the same announcement for more than one hunt group.

This section provides an introduction to vectors and Vector Directory Numbers (VDN). It gives you basic instructions for writing simple vectors.
!
SECURITY ALERT:
SECURITY ALERT: Vector fraud is one of the most common types of toll fraud because vectors route calls based on the Class of Restriction (COR) assigned to the VDN. See BCS Products Security Handbook for more information.
This section references announcements, hunt groups, queues, splits, and skills, which are covered in detail in other sections of this book. You can also find information about these topics in the Avaya Communication Manager Contact Center Call Vectoring and Expert Agent Selection (EAS) Guide. Note: The Client Room field on the Class of Service screen will affect VDN displays. If a local station that has a COS with the Client Room field set to y calls a local VDN, the agents display that receives the call will look as if it is a direct station call rather than the expected VDN display of "station name to vdn name."
Note:
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What are vectors?

A vector is a series of commands that you design to tell the system how to handle incoming calls. A vector can contain up to 32 steps and allows customized and personalized call routing and treatment. Use call vectoring to:

play multiple announcements route calls to internal and external destinations collect and respond to dialed information Tip:
Tip:
The vector follows the commands in each step in order. The vector "reads" the step and follows the command if the conditions are correct. If the command cannot be followed, the vector skips the step and reads the next step.
Your system can handle calls based on a number of conditions, including the number of calls in a queue, how long a call has been waiting, the time of day, day of the week, and changes in call traffic or staffing conditions.
Writing vectors
Writing vectors is easy, but Avaya recommends that you set up and test your vectors before you use them across the system. Well write a vector to handle calls to our main number. It is the first vector so well use number 1. Tip:
Tip:
Use list vector to see a list of existing vectors.
Before you start
On the System-Parameters Customer-Options screen, ensure that the Basic Call Vectoring field is y. If not, contact your Avaya representative. To provide announcements, you need an Announcement circuit pack. For more information on the circuit pack, see the Hardware Guide for Avaya Communication Manager, 555-245-207.
Use one of the following:

Tone Clock with Call Classifier - Tone Detector circuit pack. Call Classifier - Detector circuit pack.
Note on adding a Meet-Me Conference vectors: If the vector for Meet-Me conferencing allows a new party to join a conference immediately, and that party is joining as an H.323 ip trunk user, the caller may not have talkpath with the others in the conference. To prevent this, include in the vector a short delay before a new party joins the Meet-Me conference, such as a step to collect digits, a 1-second delay, or play an announcement. Since Meet-Me vectors are always configured with announcements and digit collections, this should rarely be an issue.
Instructions
To write a vector: 1. Type change vector 1 and press Enter. The Call Vector screen appears. Figure 92: Call Vector screen
CALL VECTOR Name: main number calls Attendant Vectoring? n Meet-me Conf? y EAS? n G3V4 Enhanced? y ANI/II-Digits? y LAI? n G3V4 Adv Route? y CINFO? y BSR? n
Number:
Basic? y Prompting? y 01 02 03 04 05 06 07 08 09 10 11
Lock? n ASAI Routing? n Holidays? n
____________ ____________ ____________ ____________ ____________ ____________ ____________ ____________ ____________ ____________ ____________
The vector Number field on the left side of the screen is filled in automatically.
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2. In the Name field, type a description for the vector. In our example, type main number calls. Tip:
Tip:
The information in the heading of the Call Vector screen is display only. Use the display system-parameters customer-options command to see the features that are turned on for your Communication Manager server. 3. Type your vector steps in the numbered column on the left of the screen. Tip:
Tip:
When you type in your vector steps, Communication Manager automatically completes some of the vector step information for you. For example, if you type "q" in a vector step field, it fills in "queue-to." Also, additional fields appear when you complete a field and press Tab. This makes it very easy to type in your vector steps.
Now that vector 1 is set up, we will add a vector step to it to tell Communication Manager how to handle the calls to our main number.
Putting a call in a queue

Write a vector so that calls that come into the main business number redirect to a queue. We will use a vector-controlled hunt group for the main number queue. This hunt group was set up as main split 47. When calls first arrive, all calls to our main number should be queued as "pri 1" for low priority. To queue calls, write the following vector (step 2). (Please note, we started our example on step 2 because step 1 is used later in this chapter.)
Figure 93: Call Vector screen

Number:
____________ queue-to main split 47 pri 1 ____________ ____________ ____________ ____________ ____________ ____________ ____________ ____________ ____________
Tip:
Tip:
Remember, Communication Manager automatically fills in some of the information when you type your vector step and press Tab.
Playing an announcement
Write a vector to play an announcement for callers in a queue. Use the announcement to ask callers to wait. You need to record the announcement before the vector can use it. Let us play our announcement 4001, asking the caller to wait, then play music for 60 seconds, then repeat the announcement and music until the call is answered. The goto command creates the loop to repeat the announcement and the music. Unconditionally means under all conditions. Tip:
Tip:
Rather than loop your vectors directly back to the announcement step, go to the previous queue-to step. This way, if for some reason the call does not queue the first time, Communication Manager can attempt to queue the call again. If the call successfully queued the first time though, it merely skips the queue-to step and plays the announcement. The system cannot queue a call more than once in the exact same priority level.
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To play and repeat an announcement, write this vector (steps 3-5): Figure 94: Call Vector screen
Number:
____________ queue-to main split 47 pri 1 announcement 4001 (All agents are busy, please wait...) wait-time 60 secs hearing music goto step 2 if unconditionally ____________ ____________ ____________ ____________ ____________ ____________
Routing based on time of day

Write a vector for calls that come in after your office closes. Assume that your business is open 7 days a week, from 8:00 a.m. to 5:00 p.m. When calls come in after business hours, you want to play your announcement 4002, which states that the office is closed and asks callers to call back during normal hours. Write the vector so the call disconnects after the announcement is played.
For after hours treatment, write this vector (steps 1, 6, and 7): Figure 95: Call Vector screen
Number:
goto step 7 if time-of-day is all 17:00 to all 8:00 queue-to main split 47 pri 1 announcement 4001 (All agents are busy, please wait...) wait-time 60 secs hearing music goto step 2 if unconditionally stop disconnect after announcement 4002 ("Were sorry, our office is closed...") ____________ ____________ ____________ ____________
If the goto command in step 5 fails, Communication Manager goes to the next step. The stop in step 6 prevents callers from incorrectly hearing the "office is closed" announcement in step 7. Stop keeps the call in the state it was in before the command failed. In this case, if step 5 fails, the call remains in step 4 and the caller continues to hear music.
! CAUTION:
CAUTION:
Add a stop vector step only after calls are routed to a queue. If a stop vector is executed for a call not in queue, the call drops.
Allowing callers to leave a message

Write a vector that allows callers to leave messages. This type of vector uses a hunt group called a messaging split. For our example, we send after-hours calls to the voice mailbox at extension 2000 and use messaging split 99. Once the vector routes a call to the mailbox, the caller hears a greeting (that was recorded with the voice mail for mailbox 2000) that tells them they can leave a message.
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To let callers leave messages, write this vector (step 7): Figure 96: Call Vector screen
Number:
goto step 7 if time-of-day is all 17:00 to all 8:00 queue-to main split 47 pri 1 announcement 4001 (All agents are busy, please wait...) wait-time 60 secs hearing music goto step 2 if unconditionally stop messaging split 99 for extension 2000 ____________ ____________ ____________ ____________
Redirecting calls during an emergency or holiday

You can provide a quick way for a supervisor or agent to redirect calls during an emergency or holiday. Use a special mailbox where you can easily change announcements. This vector is also an alternative to making sure all agents log out before leaving their phones. In our example, no agents are normally logged in to split 10. Well use split 10 for an emergency. We preset buttons on our agents phones so people with these phones can log in at the touch of a button. To quickly redirect calls: 1. Create a special mailbox with the appropriate announcement such as "We are unable to answer your call at this time" or "Today is a holiday, please call back tomorrow." In our example, we recorded the mailbox greeting for extension 2001. 2. Insert the following bold steps (steps 1, 10, and 11). See Inserting a step on page 244 for more information.

Number:
goto step 10 if staff agents split 10 > 0 goto step 8 if time-of-day is all 17:00 to all 8:00 queue-to main split 47 pri 1 announcement 4001 (All agents are busy, please wait...) wait-time 60 secs hearing music goto step 2 if unconditionally stop messaging split 99 for extension 2000 stop messaging split 99 for extension 2001 stop
When there is an emergency, fire drill, or holiday, the supervisor or agent logs into this split. When an agent logs into split 10, the system looks at vector step 1, sees that more than 0 people are logged into split 10, and sends calls to step 10 (which sends to messaging split 99). When your business returns to normal and the agent logs out of split 10, call handling returns to normal.
Giving callers additional choices

You can give your callers a list of options when they call. Your vector tells Communication Manager to play an announcement that contains the choices. Communication Manager collects the digits the caller dials in response to the announcement and routes the call accordingly. Well create a vector that plays an announcement, then lets callers dial an extension or wait in the queue for an attendant. Please note, the following example of this "auto attendant" vector is a new vector and is not built on the vector we used in the previous example.
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To let callers connect to an extension, write this kind of vector: Figure 98: Call Vector screen
Number:
Basic? y Prompting? y
01 wait-time 0 seconds hearing music 02 collect 4 digits after announcement 4004 (You have reached our company. Please dial a 4-digit extension or wait for the attendant.) 03 route-to digits with coverage y 04 route-to number 0 with cov n if unconditionally 05 stop 06 ____________ 07 ____________ 08 ____________ 09 ____________ 10 ____________ 11 ____________
Inserting a step
It is easy to change a vector step and not have to retype the entire vector. We will add announcement 4005 between step 3 and step 4 in vector 20. To insert a new vector step in vector 20: 1. Type change vector 20 and press Enter. The Call Vector screen appears. 2. Press Edit. 3. Type i followed by a space and the number of the step you want to add. In our example, type i 4. 4. Type the new vector step. We will type announcement 4005 (Please wait...). 5. Press Enter to save your changes. Tip:
Tip:
When you insert a new vector step, the system automatically renumbers the rest of the vector steps and all references to the vector steps. Communication Manager inserts a "*" when the numbering needs more attention.
Deleting a step
To delete vector step 5 from vector 20: 1. Type change vector 20 and press Enter. The Call Vector screen appears. 2. Press Edit. 3. Type d followed by a space and the number of the step you want to delete. In our example, type d 5. Tip:
Tip:
You can delete a range of vector steps. For example, to delete steps 2 through 5, type d 2-5 and press Enter. 4. Press Enter to save your changes. Tip:
Tip:
When you delete a vector step, the system automatically renumbers the rest of the vector steps and all references to the vector steps. An "*" is inserted when the numbering needs more attention.
Handling TTY calls with vectors

Unlike fax machines and computer modems, a Tele-typwriter device (TTY) has no handshake tone and no carrier tone. A TTY is silent when not transmitting. This is why systems cannot identify TTY callers automatically. However, the absence of these special tones also means that voice and TTY tones can be intermixed in pre-recorded announcements. The ability to provide a hybrid voice-and-TTY announcement, when combined with the auto-attendant vectoring capability, can permit a single telephone number to accommodate both voice and TTY callers. The sample vector that follows allows TTY callers to access a TTY agent. It begins with a step that plays a TTY announcement combined with a voice announcement. The announcement tells the TTY caller to enter a digit that will direct them to a TTY support person. The vector then processes the digit entered to connect the TTY caller to the TTY split (or hunt group). For more information on recording TTY announcements, see Managing Announcements on page 457. In the following example, split 47 (hunt group 47) has already been established and consists of TTY-enabled agents.
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If a TTY caller calls the number that connects to vector 33, the following occurs: 1. After a short burst of ringing, a quick burst of TTY tones is sent to the caller telling the caller to hold, "HD". Then, a voice announcement follows for callers using a normal telephone connection. The announcement tells them to stay on the line. Finally, another burst of TTY tones is sent to the TTY caller which displays on the callers TTY device as, "Dial 1." The TTY caller wont hear the voice announcement, but because the step collects digits, it allows the caller to enter 1 on his or her touchtone telephone. Note: For voice callers, the burst of TTY tones lasts about one second and sounds like a bird chirping. 2. In vector step 3, since the TTY caller entered 1 in vector step 2, the TTY caller is sent to vector step 8, at which point the caller is put in queue for a TTY-enabled agent in split 47. Note: The voice caller is sent to vector step 3 also, but a voice caller does not go to vector step 8 because the caller did not enter 1 at vector step 2. Instead, voice callers continue on to vector step 4, where they connect to split 48. 3. While the TTY caller waits in queue, he or she hears silence from vector step 9, then the announcement in vector step 10, and is then looped back to wait with silence by vector step 11.
Note:
Note:
More information
See the Avaya Communication Manager Contact Center Call Vectoring and Expert Agent Selection (EAS) Guide for more information. Automated Attendant competes with several features for ports on the Call Classifier Detector circuit pack or equivalent. See the Hardware Guide for Avaya Communication Manager for more information on the circuit pack.
Fixing vector problems

If there is a problem with a vector, Communication Manager records the error as a vector event. Vector events occur for a number of reasons including problems with a trunk, full queue slots, or the vector reaching the maximum 1000 steps allowed. Use display events to access the Event Report screen and see the event record. Use the event record to see why the vector failed. To view the Event Report: 1. Type display events and press Enter. The Event Report screen appears.
Figure 99: Event Report screen

EVENT REPORT The following option control which events will be displayed: EVENT CATEGORY Category: Vector REPORT PERIOD Interval: _a_ From: __/__/__:__ To: __/__/__:__ SEARCH OPTIONS Vector Number: __ Event Type: ___
2. To see all current vector events, press Enter. OR Indicate the events that you want to see by completing the Report Period and Search Option fields. See the Avaya Communication Manager Contact Center Call Vectoring and Expert Agent Selection (EAS) Guide for more information. 3. Press Enter to view the report. The Event Report (detail) screen appears. Figure 100: Event Report screen
EVENT REPORT Event Event Data 1 Data 2 12/5 B Split 4C
Event Type 20 541
Event Description Call not queued Not a messaging split
First Last Event Occur Occur Cnt 09/28/13:43 09/28/13:43 21 09/28/13:43 09/28/13:43 136
Look at the information in the Event Data field to diagnose the vector event. In this example, there was a problem with:

Vector 12, step 5 Split 89
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Vector directory numbers

A VDN is an extension that directs an incoming call to a specific vector. This number is a "soft" extension number not assigned to an equipment location. VDNs must follow your dial plan. We will create VDN 5011 for our sales department. A call into 5011 routes to vector 11. This vector plays an announcement and queues calls to the sales department.
!
SECURITY ALERT:
SECURITY ALERT: Vector fraud is one of the most common types of toll fraud because vectors route calls based on the class of restriction (COR) assigned to the VDN. See the Avaya Toll Fraud and Security Handbook for more information.
Adding a vector directory number

To add a vector directory number: 1. Type add VDN 5011 and press Enter. You enter the VDN extension you want to add. The Vector Directory Number screen appears. Figure 101: Vector Directory Number screen
VECTOR DIRECTORY NUMBER Extension: Name: Allow VDN Override? COR: TN: Vector Number: AUDIX Name: Messaging Server Name: Measured: Acceptable Service Level (sec): VDN of Origin Annc. Extension: 1st Skill: 2nd Skill: 3rd Skill: 5011 Sales Department n 1 1 11
both 301
Return Destination: VDN Timed ACW Interval: BSR Application: BSR Available Agent Strategy: 1st-found
2. Type a description for this VDN in the Name field. In our example, type Sales Department. The information in the VDN Name field appears on a display telephone. This allows the agent to recognize the nature of the call and respond accordingly. Tip:
Tip:
The VDN Override on the Vector Directory Number screen controls the operation of the display. 3. Enter the vector number. In our example, type 11. 4. In the Measured field, indicate how you want to measure calls to his VDN. In our example, type both (for both CMS and BCMS). Tip:
Tip:
BCMS must be enabled to use both. Use display system-parameters customer-options to see if BCMS is enabled. 5. Press Enter to save your changes.
Viewing vector directory numbers

To see the VDNs already associated with your vectors: 1. Type list VDN and press Enter. The Vector Directory Number screen appears. Figure 102: Vector Directory Number screen
VECTOR DIRECTORY NUMBER VDN Vec Orig Ovrd COR TN Num Meas Annc y 59 1 234 none 301 n 1 1 1 none 302 y 23 1 5 none 303 Event Notif Skills Adj 1st 2nd 3rd
Name Tech Support Customer Serv. New Orders
Ext 5000 5001 5002
2. Each VDN maps to one vector. Several VDNs can map to the same vector.
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Understanding Automatic Call Distribution

Automatic Call Distribution (ACD) is an Avaya Communication Manager feature used in many contact centers. ACD gives you greater flexibility to control call flow and to measure the performance of agents. ACD systems operate differently from non-ACD systems, and they can be much more complex. ACD systems can also be more powerful because they allow you to use features and products that are not available in non-ACD systems. See the Avaya Communication Manager Contact Center Guide to ACD Contact Centers for more information on ACD call centers.
Enhancing an ACD system

First, all call center management systems (such as Avayas Basic Call Management System (BCMS), BCMSVu, and the sophisticated Avaya IP Agent Call Management System) require ACD. These management systems give you the ability to measure more aspects of your centers operation, and in more detail, than is possible with standard Avaya Communication Manager reports. Call vectoring greatly enhances the flexibility of a call center, and most vectoring functions require ACD. Vectoring is a simple programming language that allows you to custom design every aspect of call processing. See What are vectors? on page 236 for more information. Together, ACD and vectoring allow you to use Expert Agent Selection (EAS) For a variety of reasons, you may want certain agents to handle specific types of calls. For example, you may want only your most experienced agents to handle your most important customers. You may have multilingual agents who can serve callers in a variety of languages. EAS allows you to classify agents according to their specific skills and then to rank them by ability or experience within each skill. Avaya Communication Manager uses these classifications to match each call with the best available agent. See the Avaya Communication Manager Contact Center Call Vectoring and Expert Agent Selection (EAS) Guide for more information on call vectoring and EAS.
Assigning a Terminating Extension Group
Assigning a Terminating Extension Group

A Terminating Extension Group (TEG) allows an incoming call to ring as many as 4 phones at one time. Any user in the group can answer the call. Once a member of the TEG has answered a group call, the TEG is considered busy. If a second call is directed to the group, it follows a coverage path if one has been assigned.
Instructions
Now assign a terminating extension group to the advertising department. For example, we will assign this TEG to extension 6725. 1. Type add term-ext-group next and press Enter. The Terminating Extension Group screen appears. Figure 103: Terminating Extension Group screen
TERMINATING EXTENSION GROUP Group Number: 1 Group Name: advertising Security Code: ISDN Caller Disp: mbr-name AUDIX Name: GROUP MEMBER ASSIGNMENTS Ext 1: 5101 2: Name (first 26 characters) 26 character name sta 5101 Ext 3: 4: 5102 Name (first 26 characters) 26 character name sta 5102 Group Extension: Coverage Path: COR: TN: LWC Reception: Messaging Server Name: 6725 5 1 1 none
2. In the Group Extension field, type 6725. This is the extension for the advertising group. 3. In the Group Name field, type advertising. This is the name of the group. 4. In the Coverage Path field, type 5. This is the number of the call coverage path for this group.
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World Class Routing
Chapter 8: Routing Outgoing Calls
World Class Routing

Your system uses Automatic Alternate Routing (AAR) and Automatic Route Selection (ARS) to direct outgoing calls.

AAR routes calls within your company over your own private network. ARS routes calls that go outside your company over public networks. ARS also routes calls to remote company locations if you do not have a private network.
Automatic routing begins when a user dials a feature access code (FAC) followed by the number the user wants to call. Avaya Communication Manager analyzes the digits dialed, selects the route for the call, deletes and inserts digits if necessary, and routes the call over the trunks you specify in your routing tables. ARS and AAR can access the same trunk groups and share the same route patterns and other routing information. ARS calls can be converted to AAR calls and vice-versa. The FAC for AAR is usually the digit 8. The FAC for ARS is usually the digit 9 in the US and 0 outside of the US. Your Avaya technician or business partner sets up AAR on your server running Communication Manager and usually assigns the AAR FAC at the same time. You can administer your own ARS FAC. This section describes only ARS call routing.
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Routing Outgoing Calls
Managing Calling Privileges

Each time you set up a telephone, you use the Station screen to assign a class of restriction (COR). You can create different CORs for different groups of users. For example, you may want executives in your company to have different calling privileges than receptionists. When you set up a COR, you specify a facility restriction level (FRL) on the Class of Restriction screen. The FRL determines the calling privileges of the user. Facility Restriction Levels are ranked from 0 to 7, where 7 has the highest level of privileges. You also assign an FRL to each route pattern preference in the Route Pattern screen. When a user makes a call, the system checks the users COR. The call is allowed if the callers FRL is higher than or equal to the route pattern preferences FRL.
Instructions
Let us say we are setting up a new telephone for an executive. The current translations assign COR 1, with outward restrictions and an FRL 0, which is the lowest permission level available. We want to assign a COR with the highest level of permissions, FRL 7, to station 1234. To change station 1234 from COR 1 to COR 7: 1. Type change station 1234 and press Enter. The Station screen appears. 2. In the COR field, type 7 and press Enter to save your changes. 3. To change from FRL 0 to FRL 7, type change cor 7 and press Enter. The Class of Restriction screen appears. 4. In the FRL field, type 7 and press Enter to save your changes. Now all users with COR 7 will have the highest level of calling permissions.
Assigning ARS FAC
Assigning ARS FAC

Be sure the ARS feature access code (FAC) is set up on your system. In the U.S., 9 is usually the ARS FAC. Users dial 9 to make an outgoing call. When a user dials 9 to access ARS and make an outgoing call, the ARS access code 9 is dropped before digit analysis takes place. will not be part of the digit analysis.
Instructions
To assign the ARS FAC: 1. Type change dialplan and press Enter. The DCS to QSIG TSC Gateway screen appears. 2. Move to the 9 row and type fac in the first column. Press Enter to save your changes. 3. Type change features and press Enter. The Feature Access Code screen appears. 4. Type 9 in the ARS - access code field. 5. Press Enter to save your changes.
Location ARS FAC

The Location ARS FAC allows users in different locations to use the same "culturally significant" FAC they are accustomed to, such as dialing 9 for an outside line, and access the same feature. The Location ARS FAC is only accessible for calling numbers at locations administered with that ARS FAC (for details on setting up Location ARS FAC, see the Locations screen). If an attempt is made to use an ARS FAC at a location for which it is not valid, the attempt is denied. The ARS access code on the Feature Access Code screen continues to be used when a location ARS does not exist. If a location ARS FAC exists, then the ARS access code on the Feature Access Code screen is prohibited/denied from that location. By using a local ARS code, the ability to administer two ARS codes on the Feature Access Code screen is lost.
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Displaying ARS Analysis Information

Instructions
You will want to become familiar with how your system currently routes outgoing calls. To display the ARS Digit Analysis Table that controls how the system routes calls that begin with 1: 1. Type display ars analysis 1 and press Enter. The ARS Digit Analysis Table for dialed strings that begin with 1 appears. Note that Communication Manager displays only as many dialed strings as can fit on one screen at a time. To see all the dialed strings that are defined for your system, run an ARS Digit Analysis report: 1. Type list ars analysis and press Enter. The ARS Digit Analysis Report appears. You may want to print this report to keep in your paper records.
Understanding ARS Analysis

With ARS, Communication Manager checks the digits in the number called against the ARS Digit Analysis Table to determine how to handle the dialed digits. Communication Manager also uses Class of Restriction (COR) and Facility Restriction Level (FRL) to determine the calling privileges. Let us look at a very simple AAR and ARS digit analysis table. Your system likely has more defined dialed strings than this example.
Figure 104: ARS Digit Analysis Table

ARS DIGIT ANALYSIS TABLE Location: all Dialed Total Route Call Node String Min Max Pattern Type Num 1____________________1 1 12 svcl ___ 1____________________11_ 11 ____30 fnpa ___ 1____________________12_ 23____ 17 intl ___ 10xxx________________5 _ 5 ____ deny op ___ 1800_________________11_ 11____ 30 fnpa ___ 2____________________7 _ 7 ____ 2 hnpa ___ 3____________________7 _ 7 ____ 2 hnpa ___ 4____________________7 _ 7 ____ 2 hnpa ___ 5____________________7 _ 7 ____ 2 hnpa ___ 6____________________7 _ 7 ____ 2 hnpa ___ 7____________________7 _ 7 ____ 2 hnpa ___ Percent Full: ANI Req n n n n n n n n n n n 6
The far-left column of the ARS Digit Analysis Table lists the first digits in the dialed string. When a user makes an outgoing call, the system analyzes the digits, looks for a match in the table, and uses the information in the matching row to determine how to route the call. Let us say a caller places a call to 1-303-233-1000. Communication Manager matches the dialed digits with those in the first column of the table. In this example, the dialed string matches the 1. Then Communication Manager matches the length of the entire dialed string (11 digits) to the minimum and maximum length columns. In our example, the 11-digit call that started with 1 follows route pattern 30 as an fnpa call. Tip:
Tip:
The first dialed digit for an external call is often an access code. If 9 is defined as the ARS access code, Communication Manager drops this digit and analyzes the remaining digits with the ARS Analysis Table.
The Route Pattern points to the route that handles the calls that match this dial string. Call Type tells what kind of call is made with this dial string. Call type helps Communication Manager decide how to handle the dialed string.
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Examples of digit conversion

Your system uses the AAR or ARS Digit Conversion Table to change a dialed number for more efficient routing. Digits may be inserted or deleted from the dialed number. For instance, you can tell Communication Manager to delete a 1 and an area code on calls to one of your locations, and avoid long-distance charges by routing the call over your private network. The table below reflects these values:
ARS feature access code = 9 AAR feature access code = 8 Private Network Office Code (also known as Home RNX) = 222 Prefix 1 is required on all long-distance DDD calls Dashes (-) are for readability only
Communication Manager maps the dialed digits to the matching pattern that most closely matches the dialed number. Example: If the dialed string is 957-1234 and matching patterns 957-1 and 957-123 are in the table, the match is on pattern 957-123. Table 4: ARS digit conversion examples 1 of 2
Operation Actual Digits Dialed Matching Pattern Replacement String Modified Address Notes
DDD call to ETN Long-distance call to specified carrier Terminating a local DDD call to an internal station Unauthorized call to intercept treatment
9-1-303-538-1 345 9-10222+DDD
1-303-538
362
362-1345
Call routes via AAR for RNX 362 Call routes as dialed with DDD # over private network Call goes to home RNX 222, ext. 5567 "#" means end of dialing. ARS ignores digits dialed after 976. User gets intercept treatment. 1 of 2
10222
(blank)
(blank)
9-1-201-957-5 567 or 9-957-5567 9-1-212-976-1 616
1-201-957-5 or 957-5 1-XXX-976
222-5
222-5567.
(blank)
Table 4: ARS digit conversion examples 2 of 2

Operation Actual Digits Dialed Matching Pattern Replacement String Modified Address Notes
International calls to an attendant
9-011-91-6725 30
011-91
222-0111#
222-0111
Call routes to local server (RNX 222), then to attendant (222-0111). Call routes to local server (RNX 222), then to announcement extension (222-1234). The first 0 denotes ARS, the second pair of 0s denotes an international call, the pluses denote "wait" for dial tone detection. 2 of 2
International call to announcement (This method may also be used to block unauthorized IDDD calls) International call from certain European countries needing dial tone detection
9-011-91-6725 30
011-91
222-1234#
222.1234-
0-00-XXXXXX XX
00
+00+
00+XXXX
Defining operator assisted calls

Here is an example of how Communication Manager routes an ARS call that begins with 0 and requires operator assistance. The user dials 9 to access ARS, then a 0, then the rest of the number. To see how Communication Manager handles a call to an operator: 1. Type display ars analysis 0 and press Enter. The AAR and ARS Digit Analysis Table screen starting with 0 appears.
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Figure 105: ARS Digit Analysis Table screen

ARS DIGIT ANALYSIS TABLE Location: all Dialed Total String Min Max 0____________________1 1 0____________________8__ 8 ____ 0____________________11_ 11____ 00___________________2 _ 2 ____ 01___________________10_ 23 ___ 011__________________10_ 23 ___ 1____________________11_ 11 ___ Route Pattern 1 1 1 1 deny deny 3 Call Type svcl op op op op iop intl Node Num ___ ___ ___ ___ ___ ___ ___ Percent Full: ANI Req n n n n n n n 6
The table in this example shows 6 translations for calls that begin with 0.
Instructions
We will use the ARS digit analysis table shown above and follow the routing for an operator assisted a call to NJ.

A user dials 9 0 908 956 1234. Communication Manager drops the ARS FAC (9 in our example), looks at the ARS Digit Analysis Table for 0, and analyzes the number. Then it: - determines that more than 1 digit was dialed - rules out the plan for 00, 01, and 011 - determines that 11 digits were dialed
Communication Manager routes the call to route pattern 1 as an operator assisted call.
Defining Inter-exchange carrier calls

Here is an example of how Communication Manager routes an ARS call to an inter-exchange (long-distance) carrier (IXC). IXC numbers directly access your long-distance carrier lines. IXC numbers begin with 1010, followed by three digits, plus the number as it is normally dialed including 0, 00, or 1+ 10 digits. These numbers are set up on your default translations. Remember, the user dials 9 to access ARS, then the rest of the number.
Instructions
To see how Communication Manager handles a call to an IXC: 1. Type display ars analysis 1 and press Enter. The AAR and ARS Digit Analysis Table screen starting with 1 appears. Figure 106: ARS Digital Analysis Table screen
ARS DIGIT ANALYSIS TABLE Location: all Dialed Total Route Call Node String Min Max Pattern Type Num 1____________________11_ 11 ___ 3 intl ___ 1010xxx______________7 _ 7 ____ 5 op ___ 1010xxx0_____________8 _ 8 ____ 5 op ___ 1010xxx0_____________18_ 18 ___ 5 op ___ 1010xxx00____________9 _ 9 ____ 5 op ___ 1010xxx01____________17_ 25 ___ 3 iop ___ 2____________________7 _ 7 ____ 2 hnpa ___ 3____________________7 _ 7 ____ 2 hnpa ___ 4____________________7 _ 7 ____ 2 hnpa ___ Percent Full: ANI Req n n n n n n n n n 6
This table shows 5 translations for IXC calls. When you use x in the Dialed String field, Communication Manager recognizes x as a wildcard. The x represents any digit, 0 - 9. If I dial 1010, the next 3 digits will always match the x wild cards in the dialed string. Use the ARS digit analysis table shown above and follow the routing for an IXC call to AT&T. 1010288 is the carrier access code for AT&T.

A user dials 9 1010288 plus a public network number. Communication Manager drops the ARS FAC (9 in our example), looks at the ARS Digit Analysis Table for 1010, and analyzes the number. Then it matches 288 with xxx and sends the call over route pattern 5.
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Restricted area codes and prefixes

Certain area code numbers are set aside in the North American Numbering Plan. These numbers are 200, 300, 400, 500, 600, 700, 800, 877, 888, 900. You need to specifically deny calls made to area codes 200 through 900 (except 800 and 888). You can also deny access to the 976 prefix, which is set aside in each area code for pay-per call services, if you do not want to incur charges. You can block 976 or any other prefix in all NPAs with a single entry in the digit analysis table. See Using wild cards on page 263 for more information.
Instructions
Set the 200 area code apart from other area codes 201 through 209. We use the digit analysis table 120 because it defines long distance calls that begin with 1 and all area codes from 200 through 209. To deny long distance calls to the 200 area code: 1. Type change ars analysis 120 and press Enter. The AAR and ARS Digit Analysis Table screen beginning with 120 appears. Figure 107: ARS Digit Analysis Table screen
ARS DIGIT ANALYSIS TABLE Location: all Dialed Total Route Call Node String Min Max Pattern Type Num 120__________________11 11 4 fnpa ___ 1200_________________11_ 11____ deny fnpa ___ Percent Full: ANI Req n n 6
The table in this example shows 2 translations for calls that begin with 120. First, follow the routing for a long-distance call that begins with 120 and is allowed. The 120 translation handles all dial strings 1-201 through 1-209, and there are many matches.

A user dials 9 120 plus 8 digits (the first of the 8 digits is not 0). Communication Manager drops the ARS FAC (9 in our example), looks at the ARS Digit Analysis Table for 120, and analyzes the number. It determines the call is long-distance and sends the call over route pattern 4.
Now we will follow a call that begins with the restricted area code 200. Only one string matches this translation.

A user dials 9 1200 plus 7 digits. Communication Manager drops the ARS FAC (9), and looks at the ARS Digit Analysis Table for 1200. It determines that the call type is deny, and the call does not go through.
Using wild cards

You can use wild cards to help separate out calls to certain numbers. Remember, when you use the wild card x in the Dialed String field, Communication Manager recognizes x as any digit, 0 9. For example, you can restrict users from making calls to a 555 information operator where you might incur charges.
Instructions
To prevent callers from placing calls to long-distance 555 information numbers: 1. Type change ars analysis 1 and press Enter. The AAR and ARS Digit Analysis Table screen beginning with 1 appears. Figure 108: AAR and ARS Digit Analysis Table screen
ARS DIGIT ANALYSIS TABLE Location: all Dialed Total Route Call Node String Min Max Pattern Type Num 1____________________11_ 11 ___ 1 intl ___ 1xxx555______________11_ 11 ___ 1 intl ___ 1010xxx______________7 _ 7 ____ 1 op ___ Percent Full: ANI Req n n n 6
2. Use the arrow keys to move to a blank Dialed String field. 3. Enter 1xxx555 in the Dialed String field. 4. Enter 11 in the Total Min and 11 in Total Max fields. 5. Enter deny (denied) in the Route Pattern field. 6. Enter fnhp in the Call Type field. 7. Press Enter to save your changes.
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Defining local information calls

You can set up Communication Manager to allow calls to local information, or in this example, 411.
Instructions
To allow 411 service calls: 1. Type change ars analysis 4 and press Enter. The AAR and ARS Digit Analysis Table screen beginning with 4 appears. Figure 109: AAR and ARS Digit Analysis Table screen
ARS DIGIT ANALYSIS TABLE Location: all Dialed Total Route Call Node String Min Max Pattern Type Num 411__________________3_ 3 ___ 1 svcl ___ 5____________________7 _ 7 ____ 2 hnpa ___ 6____________________7 _ 7 ____ 2 hnpa ___ 7____________________7 _ 7 ____ 2 hnpa ___ 911__________________3 3 ____ 1 svcl ___ Percent Full: ANI Req n n n n n 6
2. Use the arrow keys to move to a blank Dialed String field. 3. Enter 411 in the Dialed String field. 4. Enter 3 in the Total Min and 3 in Total Max fields. 5. Enter 1 in the Route Pattern field. 6. Enter svcl (service call) in the Call Type field. Press Enter to save your changes.
Setting up Multiple Locations
Setting up Multiple Locations

You can define a location number for:

Cabinets in DEFINITY Server R Remote Offices Media gateways IP network regions, used by IP stations and IP trunks
You can create numbering plans and time zone and daylight savings plans that are specific for each location. Choose your main location, and offset the local time for each location relative to the system clock time. The main location is typically set to have offset 0.
Before you start

Ensure that the Multiple Locations field on the System-Parameters Customer-Options screen is set to y. If this field is set to n, contact your Avaya representative for more information. If you are setting up locations across international borders, you must that the Multinational Locations field on the System-Parameters Customer-Options screen is also set to y. Be sure your daylight savings rules are administered. Daylight Savings Rule numbers are located on the Daylight Savings Rules screen. Each cabinet in a server or switch and each port network in the cabinet must be assigned a location number. See the add-cabinet and change-cabinet commands in Maintenance Commands Reference, 555-245-101.
Instructions
For example, we will set up multiple locations for Communication Manager server with cabinets in Chicago and New York. Location 1 is assigned to the cabinet in Chicago, our main office, so Central Standard Time is used for our main location. Location 2 is assigned to the cabinet in New York. Well define the numbering plan area (NPA) for the Chicago and New York locations, and set the time zone offset for NY to show the difference in time between Eastern Standard Time and Central Standard Time. Tip:
Tip:
Type list cabinets to see the cabinet screen and a list of cabinets and their locations.
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To define locations for cabinets in Chicago and New York: 1. Type change locations and press Enter. The Locations screen appears. Figure 110: Locations screen
change locations LOCATIONS ARS Prefix 1 Required For 10-Digit NANP Calls? y Loc. Name No Timezone Offset Daylight- Number ARS Attd Loc. Savings Plan FAC FAC Parms. Rule Area Code 0 __ ___ ____ ____ __ __ ___ ____ ____ __ __ ___ ____ ____ __ __ ___ ____ ____ __ Pre- Foreign fix Domain Route Pattern ____ ____ ____ ____ _______ _______ _______ _______ Page 1 of 1
1 xxx xxx xxx xxx
Main _______________ _______________ _______________ _______________
_ _ _ _
+ 00:00 __:__ __:__ __:__ __:__
2. Type y in the ARS Prefix 1 required for 10-digit NANP calls field. Our dial plan requires users to dial a 1 before all 10-digit (long distance) NANP calls. 3. Type Chicago in the Name field in the Number 1 row. Use this field to identify the location. 4. Type +00:00 in the TimeZone Offset field in the Number 1 row. In our example, the system time and the Chicago location time are the same. 5. Type 1 in the Daylight Savings Rule field in the Number 1 row. In our example, daylight savings rule 1 applies to U.S. daylight savings time. Tip:
Tip:
Use the display daylight-savings-rules command to see what rules have been administered on Communication Manager. 6. Type 312 in the Number Plan Area Code field in the Number 1 row. In our example, 312 is the local area code for Chicago, location 1. 7. Type New York in the Name field in the Number 2 row. 8. Type -01:00 in the TimeZone Offset field in the Number 2 row. In our example, subtract one hour from the system clock in Chicago to provide the correct time for the location in New York.
Routing with Multiple Locations
9. Type 1 in the Daylight Savings Rule field in the Number 2 row. In our example, daylight savings rule 1 applies to U.S. daylight savings time, and both locations use the same rule. 10. Type 212 in the NANP field in the Number 2 row. In our example, 212 is the local area code for New York, location 2. 11. Press Enter to save your changes.
Related topics
See Feature Description and Implementation for Avaya Communication Manager, 555-245-205 for more information on the Multiple Locations feature. See Setting the System Date and Time on page 41 for more information about how to set your system clock and specify the daylight savings rule for the location. See Establishing Daylight Savings Rules on page 31 for more information about how to specify the dates and times of daylight savings rules.

When you set up multiple locations, you can define call routing that covers all locations as well as call routing specific to each individual location. Use your routing tables to define local routing for 911, service operators, local operator access, and all local calls for each location. Leave long-distance and international numbers that apply across all locations on the routing tables with Location field set to all.
Before you start

Be sure the Multiple Locations field on the System-Parameters Customer-Options screen is set to y. If this field is set to n, contact your Avaya representative for more information. AAR or ARS must be administered.
For AAR, verify that either the Private Networking field or the Uniform Dialing Plan field is y on the System-Parameters Customer-Options screen. For ARS, verify that the ARS field is y on the System-Parameters Customer-Options screen.
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You can define a location number for:

Cabinets in DEFINITY Server R Remote Offices Media gateways IP network regions, used by IP stations and IP trunks
Instructions
For example, we will use ARS to set up local call routing for two Communication Manager server locations. Our Chicago server is assigned to location 1, and our New York server is assigned to location 2. Our example shows a simple local dialing plan. Each location already contains location-specific routing tables. Well use route pattern 1 for local service calls and route pattern 2 for local HNPA calls in the Chicago location. Tip:
Tip:
Create location-specific routing by assigning different route patterns for each location.
To define local calls for servers in Chicago and New York: 1. Type change ars analysis location 1 and press Enter. The AAR and ARS Digit Analysis Table screen for location 1 appears.
Figure 111: ARS Digital Analysis Table screen

change ars analysis X ARS DIGIT ANALYSIS TABLE Location: 1___ Dialed String 2________________ 3________________ 4________________ 411______________ 5________________ 555______________ 6________________ 611______________ 7________________ 8________________ 811______________ 9________________ Total Min Max 7 7 7 7 7 7 3 3 7 7 7 7 7 7 3 3 7 7 7 7 3 3 7 7 Route Pattern 2____ 2____ 2____ 1____ 2____ deny_ 2____ 1____ 2____ 2____ 1____ 2____ Call Type hnpa hnpa hnpa svcl hnpa hnpa hnpa svcl hnpa hnpa svcl hnpa Node Num ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ANI Reqd n n n n n n n n n n n n Page 1 of
Percent Full:
___
2. Type the information for local dialed strings and service calls in each row on the screen. In our example, for location 1 (Chicago) local HNPA calls:

Type the appropriate digit in the Dialed String field. Type 7 in the Total Min field. Type 7 in the Total Max field. Type 2 in the Route Pattern field. Type hnpa in the Call Type field.
In our example, for location 1 (Chicago) local service calls:

Type the appropriate digits in the Dialed String field. Type 3 in the Total Min field. Type 3 in the Total Max field. Type 1 in the Route Pattern field. Type svcl in the Call Type field.
3. Press Enter to save your changes. 4. Type change ars analysis 4 location 2 and press Enter. The ARS Digit Analysis Table for location 2 appears.
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5. Type in the local HNPA and service call routing information for New York. 6. Press Enter to save your changes.
Related topics
See "Automatic Routing" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205 for more information on ARS. See AAR and ARS Digit Analysis Table on page 709, AAR and ARS Digit Conversion Table on page 715, and Toll Analysis on page 1525 for general information on ARS administration. You can define location specific entries in addition to the global entries on these screens. See "Multiple Locations" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205 for more information on the Multiple Locations feature.
Modifying Call Routing

If your system uses ARS Digit Analysis to analyze dialed strings and select the best route for a call, you must change the digit analysis table to modify call routing. For example, youll need to update this table to add new area codes or to restrict users from calling specific areas or countries.
Adding a new area code or prefix

A common task for system administrators is to configure their system to recognize new area codes or prefixes. When you want to add a new area code or prefix, you look up the settings for the old area code or prefix and enter the same information for the new one. Tip:
Tip:
Use display toll xxx, where xxx is the prefix you want to add, to see if the new area code or prefix number is set up as a toll call (y) or not. Some users may not be allowed to dial toll call numbers.
Instructions
We will add a new area code. When the California area code, 415, splits and portions change to 650, you will need to add this new area code to your system. Tip:
Tip:
If you do not need to use 1 for area code calls, omit the 1 in steps 1, 3, and 5 in our example. Also, enter 10 in the Total Min and Total Max fields (instead of 11) in step 6.
To add this non-local area code: 1. Type list ars route-chosen 14152223333 and press Enter. You can use any 7-digit number after 1 and the old area code (415). We used 222-3333. The ARS Route Chosen Report screen appears.
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Figure 112: ARS Route Chosen Report screen

ARS ROUTE CHOSEN REPORT Location: 1 Dialed String 141 Total Min Max 11 11 Partitioned Group Number: Route Pattern 30 Call Type fnpa Node Number 1 Location all
2. Write down the Total Min, Total Max, Route Pattern, and Call Type values from this screen. In this example, the Total Min is 11, Total Max is 11, Route Pattern is 30, and the Call Type is fnpa. 3. Type change ars analysis 1650 and press Enter. The AAR and ARS Digit Analysis Table screen appears. Figure 113: ARS Digit Analysis Table screen
ARS DIGIT ANALYSIS TABLE Location: all Dialed Total Route Call Node String Min Max Pattern Type Num 1____________________11 11 30 fnpa ___ 167__________________11 11 30 fnpa ___ 1800_________________11 11 30 fnpa ___ 2___________________ 7 7 2 hnpa ___ 3___________________ 7 7 2 hnpa ___ 4___________________ 7 7 2 hnpa ___ 5___________________ 7 7 2 hnpa ___ 7___________________ 7 7 2 hnpa ___ 8___________________ 7 7 2 hnpa ___ 911_________________ 3 3 1 emer ___ 976________________ _11 11 deny hnpa ___ Percent Full: ANI Req n n n n n n n n n n n 6
4. Move to a blank Dialed String field. If the dialed string is already defined in your system, the cursor appears in the appropriate Dialed String field, where you can make changes. 5. Enter 1650 in the Dialed String field. 6. Enter the minimum and maximum values from step 2 in the Total Mn and Total Mx fields. In our example, enter 11 in each field.
7. Enter the route pattern from step 2 in the Route Pattern field. In our example, enter 30. 8. Enter fnpa in the Call Type field. 9. Enter the node number from step 2 in the Node Num field. For our example, leave the node number blank. 10. Press ENTER to save your changes. To add a new prefix, follow the same directions, except use a shorter dial string (such as list ars route-chosen 2223333, where 222 is the old prefix) and a dial type of hnpa. Tip:
Tip:
If you change an existing area code for a network with multiple locations, be sure to change the Number Plan Area Code field on the Locations screen. See Setting up Multiple Locations on page 265.
Using ARS to restrict outgoing calls

ARS allows you to block outgoing calls to specific dialed strings. For example, you can restrict users from making international calls to countries where you do not do business, or in the U.S. you can restrict access to 900 and 976 pay-per-call numbers.
!
SECURITY ALERT:
SECURITY ALERT: To prevent toll fraud, deny calls to countries where you do not do business. The following countries are currently concerns for fraudulent calling. country Colombia Ivory Coast Mali Nigeria code 57 225 23 234 country Pakistan Peru Senegal Yemen code 92 51 221 967
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Instructions
To prevent callers from placing calls to Colombia (57): 1. Type change ars analysis 01157 and press Enter. Enter 011 (international access) and the country code (57). The ARS Digit Analysis Table screen appears. 2. Move to a blank Dialed String field. If the dialed string is already defined in your system, the cursor appears in the appropriate Dialed String field. Skip to Step 5 to deny calls to this dialed string. 3. Enter 01157 in the Dialed String field. 4. Enter 10 in the Total Min and 23 in Total Max fields. 5. Enter deny (denied) in the Route Pattern field. 6. Enter intl in the Call Type field. 7. Press Enter to save your changes.
Overriding Call Restrictions
Overriding Call Restrictions

You can use authorization codes to enable callers to override a stations calling privileges. For example, you can give a supervisor an authorization code so they can make calls from a telephone that is usually restricted for these calls. Since each authorization code has its own COR, the system uses the COR assigned to the authorization code (and FRL assigned to the COR) to override the privileges associated with the employees telephone. Note that authorization codes do not override dialed strings that are denied. For example, if your ARS tables restrict users from placing calls to Colombia, a caller cannot override the restriction with an authorization code.
Before you start

Verify that the Authorization Codes field on the System Parameters Customer Options screen is set to y.
!
SECURITY ALERT:
SECURITY ALERT: You should make authorization codes as long as possible to increase the level of security. You can set the length of authorization codes on the Feature-Related System Parameters screen.
Instructions
We will create an authorization code 4395721with a COR of 2. 1. Type change authorization-code 4395721 and press Enter. The Authorization Code COR Mapping screen appears. 2. In the AC field, type 4395721. 3. In the COR field, enter 2. 4. Press Enter to save your changes.
275
Figure 114: Authorization Code - COR Mapping

Authorization Code - COR Mapping NOTE: 2 codes administered. Use list to display all codes. AC COR 9260839 3 2754609 4 ________ __ ________ __ ________ __ AC ________ ________ ________ ________ ________ COR __ __ __ __ __ AC ________ ________ ________ ________ ________ COR __ __ __ __ __ AC COR ________ __ ________ __ ________ __ ________ __ ________ __ AC COR ________ __ ________ __ ________ __ ________ __ ________ __ AC COR ________ __ ________ __ ________ __ ________ __ ________ __
Defining ARS Partitions

Most companies want all their users to be able to make the same calls and follow the same route patterns. However, you may find it helpful to provide special calling permissions or restrictions to a group of users or to particular phones. ARS partitioning allows you to provide different call routing for a group of users or for specific phones. Note: If you used partitioning on a prior release of Avaya Communication Manager and you want to continue to use partitioning, please read this section carefully. In this release of Avaya Communication Manager, partition groups are defined on the Partition Route Table. If you want to define routing based on partition groups, use the Partition Route Table. Partition groups are no longer defined on the Digit Analysis Table.
Note:
Before you start
Ensure that the Tenant Partitioning field on the System Parameters Customer Options screen is y. Ensure that the Time of Day Routing field on the System Parameters Customer Options screen is n.
Setting up partition groups

Let us say you allow your employees to make local, long distance, and emergency calls. However, you have a lobby telephone for visitors and you want to allow users to make only local, toll-free, and emergency calls from this telephone. To restrict the lobby telephone, you modify the routing for a partition group to enable only specific calls, such as U.S. based toll-free 1-800 calls, and then assign this partition group to the lobby telephone.
277
Instructions
To enable 1-800 calls for partition group 2: 1. Type list ars route-chosen 18002221000 and press Enter. You can use any 7-digit number following the 1800 to create an example of the dialed string. The ARS Route Chosen Report screen for partition group 1 appears. Figure 115: ARS Route Chosen Report screen
ARS ROUTE CHOSEN REPORT Location : Dialed String 1800___________________ 1 Total Min Max 11 11 Partitioned Group Number: 1 Route Pattern p1___ Call Type fnpa Node Number _____ Location
all
2. Record the route pattern for the selected dialed string. In our example, the route pattern for 1800 is p1. This indicates that the system uses the Partition Routing Table to determine which route pattern to use for each partition. Note: If there was a number (with no p) under Route Pattern on the Route Chosen Report, then all partitions use the same route pattern. You need to use the Partition Routing Table only if you want to use different route patterns for different partition groups. 3. Press Cancel to return to the command prompt. 4. Type change partition-route-table index 1 and press Enter. The Partition Routing Table screen appears. In our example, partition group 1 can make 1800 calls and these calls use route pattern 30.
Note:
Figure 116: Partition Routing Table screen

Partition Routing Table Routing Patterns Route Index ----1 2 3 4 5 6 7 PGN 1 ----__30 ____ ____ ____ ____ ____ ____ PGN 2 ----____ ____ ____ ____ ____ ____ ____ PGN 3 ----____ ____ ____ ____ ____ ____ ____ PGN 4 ----____ ____ ____ ____ ____ ____ ____ PGN 5 ----____ ____ ____ ____ ____ ____ ____ PGN 6 ----____ ____ ____ ____ ____ ____ ____ PGN 7 ----____ ____ ____ ____ ____ ____ ____ PGN 8 ----____ ____ ____ ____ ____ ____ ____
5. In the PGN2 column that corresponds to Route Index 1, type 30 and press Enter. This tells the system to use route pattern 30 for partition group 2 and allow partition group 2 members to make calls to 1800 numbers.
Assigning a telephone to a partition group

To assign an extension to a partition group, first assign the partition group to a COR, and then assign that COR to the extension.
Instructions
To assign a Class of Restriction (COR) to partition group 2: 1. Type list cor and press Enter. The Class of Restriction Information screen appears.
279
Figure 117: Class of Restriction Information screen

CLASS OF RESTRICTION INFORMATION COR 0 1 2 3 COR Description supervisor telecommuting
2. Choose a COR that has not been used and press Cancel. In our example, select 3. 3. Type change cor 3 and press Enter. The Class of Restriction screen appears. Figure 118: Class of Restriction screen
CLASS OF RESTRICTION COR Number: 3 COR Description: lobby___________________ FRL: 0 APLT? Can Be Service Observed? n Calling Party Restriction: Can Be A Service Observer? n Called Party Restriction: Partition Group Number: _ Forced Entry of Account Codes? Priority Queuing? n Direct Agent Calling? Restriction Override: none Facility Access Trunk Test? Restricted Call List? n Can Change Coverage? Unrestricted Call List? __ __ __ __ __ __ __ __ __ __ Access to MCT? y Fully Restricted Service? Category For MFC ANI: 7 Hear VDN of Origin Annc.? Send ANI for MFE? n_ Add/Remove Agent Skills? MF ANI Prefix: ______ Automatic Charge Display? Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? Can Be Picked Up By Directed Call Pickup? Can Use Directed Call Pickup? y none none n n n n n n n n n n n
4. Type a name for this COR in the COR Description field. In our example, type lobby. 5. Enter 2 in the Partition Group Number field. 6. Press Enter to save your changes.
Setting up Time of Day Routing
Now assign COR 3 to the lobby telephone at extension 1234: 1. Type change station 1234 and press Enter. The Station screen for 1234 appears. 2. In the COR field, enter 3. 3. Press Enter to save your changes.

Time of Day Routing lets you redirect calls to coverage paths according to the time of day and day of the week. You need to define the coverage paths you want to use before you define the time of day coverage plan. You can route calls based on the least expensive route according to the time of day and day of the week the call is made. You can also deny outgoing long-distance calls after business hours to help prevent toll fraud. Time of Day Routing applies to all AAR or ARS outgoing calls and trunks used for call forwarding to external numbers.
Before you start

AAR or ARS must be administered on Communication Manager before you use Time of Day Routing.
For AAR, verify that either the Private Networking field or the Uniform Dialing Plan field is y on the System-Parameters Customer-Options screen. For ARS, verify that the ARS field is y and the Time of Day Routing field is y on the System-Parameters Customer-Options screen.
Instructions
As an example, we will allow our executives to make long distance calls during business hours. Let us look at the Time of Day Routing Plan before we make any changes. To display your Time of Day Routing Plan: 1. Type display time-of-day 1 and press Enter. The Time of Day Routing Plan 1 screen appears.
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Figure 119: Time of Day Routing Plan 1 screen

Page 1 of 1 TIME OF DAY ROUTING PLAN 1 Act PGN Act Time # Time 00:01 1 __:__ 00:01 1 08:__00 00:01 1 08:__00 00:01 1 08:__00 00:01 1 08:__00 00:01 1 08:__00 00:01 1 __:__ PGN # _ 2 2 2 2 2 _ Act PGN Time # __:__ _ 12:__00 1 12:__00 1 12:__00 1 12:__00 1 12:__00 1 __:__ _ Act Time __:__ 13:__00 13:__00 13:__00 13:__00 13:__00 __:__ PGN # _ 2 2 2 2 2 _ Act PGN Act Time # Time __:__ _ __:__ 17:__00 1 __:__ 17:__00 1 __:__ 17:__00 1 __:__ 17:__00 1 __:__ 17:__00 1 __:__ __:__ _ __:__
Sun Mon Tue Wed Thu Fri Sat
_ _ _ _ _ _ _
Make a note of the routing plan that is currently in effect. In our example, this plan is for employees who can only make local calls. You can see that in our example, two partition group numbers control time of day routing. PGN 1 begins one minute after midnight (00:01) every day of the week, and is used for after-business hours and all day Saturday and Sunday. PGN 2 is assigned to office hours Monday through Friday, not including noon (12:00) to 1:00 p.m. (13:00). 2. Press Cancel to clear the screen. Now we will create a new time of day routing plan for long-distance calls for our executives. 1. Type change time-of-day 2 and press Enter. The Time of Day Routing Plan 2 screen appears. 2. Type 1 in each field as shown on Time of Day Routing Plan 1. In our example, this is the PGN used for after hours and the lunch hour. 3. Type 3 in all other fields. In our example, PGN 3 uses the route pattern for long-distance calls during business hours. We can save money by using the trunk lines provided by our new long-distance carrier. 4. Press Enter to save your changes. Now assign your new Time of Day Routing Plan 2 to the COR assigned to your executives. See Class of Restriction on page 813 to see where to assign this field.
Example
For this example, assume the following:

Jim is the user at extension 1234. Extension 1234 is assigned a COR of 2. COR 2 is assigned a Time of Day Plan Number of 1. The Time of Day Routing Plan 1 is administered as shown in the example above.
When Jim comes into work on Monday morning at 8:30 and makes an ARS call (dials the ARS access code followed by the number of the person he is calling), the system checks the Time of Day Plan Number assigned to Jims COR. Because Jim has a COR of 2 with Time of Day Plan Number 1, the system uses Time of Day Routing Plan 1 to route the call. According to Time of Day Routing Plan 1, calls made between 8:00 a.m. and 11:59 a.m. route according to the route pattern set up on PGN 1. If Jim makes a call between 12:00 p.m. and 1:00 p.m. on Monday, the Time of Day Routing Plan 1 is used again. However, this time the call is routed according to PGN 2.
Related topics
See Route Pattern on page 1367 screens for more information. See Defining ARS Partitions on page 277 to see how to set up partition groups.
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Location by Region
Location by Region provides a way to administer location by IP network region. This allows for the correct date and time information and trunk routing based on the IP network region.
Setting up a remote user by network region and time zone

Instructions
With your system located in New York and a remote user located in Germany, to create the correct time zone settings: 1. Type change locations and press Enter. The Locations screen displays. Figure 120: Locations screen
change locations LOCATIONS ARS Prefix 1 Required For 10-Digit NANP Calls? y Loc. Name No Timezone Offset Daylight- Number ARS Attd Loc. Savings Plan FAC FAC Parms. Rule Area Code 0 __ ___ ____ ____ __ __ ___ ____ ____ __ __ ___ ____ ____ __ __ ___ ____ ____ __ Pre- Foreign fix Domain Route Pattern ____ ____ ____ ____ _______ _______ _______ _______ Page 1 of 1
1 xxx xxx xxx xxx
Main _______________ _______________ _______________ _______________
_ _ _ _
+ 00:00 __:__ __:__ __:__ __:__
2. On line 11, in the Name field, enter the Communication Manager server associated with the location (for instance, Germany). 3. In the first Timezone Offset field, enter + to indicate the time is ahead of the system time. 4. In the second Timezone Offset field, enter 08 for the number of hours difference between this location and system time. 5. In the Daylight Savings field, enter 1 if this country has daylight savings. 6. Press Enter to save your changes. 7. Type change ip-network-map and press Enter. The IP Address Mapping screen displays.
Location by Region
Figure 121: IP Address Mapping screen

change ip-network-map IP ADDRESS MAPPING Subnet or Mask) 24 32 __ __ __ __ __ __ __ __ __ __ __ 802.1Q VLAN ___3 ___0 ___0 ___4 ____ ____ ____ ____ ____ ____ ____ ____ ____ Emergency Location Extension ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ Page 1 of X
FROM IP Address 1.__2.__3.__0 1.__2.__4.__4 1.__2.__4.__5 1.__2.__4.__6 ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___
(TO IP Address 1.__2.__3.255 1.__2.__4.__4 1.__2.__4.__5 1.__2.__4.__9 ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___
Region __1 __2 __3 __4 ___ ___ ___ ___ ___ ___ ___ ___ ___
8. In the From IP Address field, enter the IP address for the remote station in Germany. 9. In the To IP Address field, enter the IP address of your system. 10. In the Subnet or Mask field, enter the subnet mask value of your network. 11. In the Region field, enter a number that is not being used. In this example, enter 3. 12. Press Enter to save your changes. 13. Type change ip-network-region 3 and press Enter. The IP Network Region screen displays.
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change ip-network-region 3 IP NETWORK REGION Region: 3 Location: 11 Name: North AUDIO PARAMETERS Codec Set: 1 UDP Port Min: 2048 UDP Port Max: 3049 Home Domain: Intra-region IP-IP Direct Audio: no Inter-region IP-IP Direct Audio: no IP Audio Hairpinning? y RTCP Reporting Enabled? RTCP MONITOR SERVER PARAMETERS Use Default Server Parameters? Server IP Address: Server Port: RTCP Report Period(secs): y y . . 5005 5 Page 1 of 19
DIFFSERV/TOS PARAMETERS Call Control PHB Value: 34 Audio PHB Value: 46 802.1P/Q PARAMETERS Call Control 802.1p Priority: 7 Audio 802.1p Priority: 6 H.323 IP ENDPOINTS H.323 Link Bounce Recovery? y Idle Traffice Interval (sec): 20 Keep-Alive Interval (sec): 6 guaranteed-service Keep-Alive Count: 5
AUDIO RESOURCE RESERVATION PARAMETERS RSVP Enabled? y RSVP Refresh Rate(secs): 15 Retry upon RSVP Failure Enabled? y RSVP Profile: RSVP unreserved (BBE) PHB Value: 40
14. In the Name field, enter the location name for familiarity. 15. In the Location field, enter the number from the Locations screen. In this example, it was 11. 16. Press Next Page until you get to page 3, the Inter Network Region Connection Management screen.
Location by Region
Figure 123: Inter Network Region Connection Management screen

change ip-network-region 3 Inter Network Region Connection Management src rgn 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 dst rgn 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Page 3 of 19
codec-set 1 1 1 1 1 1 1
direct-WAN y n n n y y
:NoLimit 10:Calls
17. Notice in the src rgn column that a "3" displays, and under dst rgn a "1," indicating that Network Region 3 (Germany) is connected to Network Region 1 (New York) using Codec Set 1. 18. Press Enter to save your changes.
Related Topics
See Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information on the Multiple Locations feature.
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Chapter 9: Managing MultiMedia Calling
Multimedia Applications Server Interface

The Multimedia Applications Server Interface (MASI) defines a protocol and a set of operations that are used to extend Avaya Communication Manager feature functionality to a Multimedia Communications Exchange (MMCX) system. MASI architecture fits the client/server model, where Avaya Communication Manager functions as a server for MMCX clients. Examples of features supported by MASI include call detail recording (CDR), AUDIX/INTUITY voice mail integration, and Automatic Alternate Routing (AAR)/Automatic Route Selection(ARS). MMCX can make use of both MASI features and MMCX autonomous features. Autonomous features are those that MMCX provides, even if MASI is not enabled. This document does not discuss them unless there is a consideration for MASI administration. Some autonomous MMCX features:

Basic Call (Place/Drop) Call Coverage Conference Transfer
Avaya Communication Manager/MASI features:
Basic Call (Place/Drop) - Avaya Communication Manager tracks the status of all calls placed to or from a MASI terminal. Call Detail Recording - Avaya Communication Manager tracks calls to and from MASI terminals and can produce call records that indicate if a call uses MASI. Call Coverage - Avaya Communication Manager tracks MMCX calls that are sent to coverage. A Communication Manager coverage path can contain both MASI terminals and Communication Manager stations. Conference - Avaya Communication Manager tracks conference calls that involve MASI terminals, if a Communication Manager station originates the conference. Conferences that involve MASI terminals and Communication Manager stations are voice-only. If the Communication Manager station originates the call, the caller can use the consultative form of conference or transfer. World Class Routing (AAR or ARS) - Calls from MASI terminals can take advantage of Avaya Communication Manager World Class Routing capabilities.
289
Managing MultiMedia Calling
Voice messaging access to AUDIX/INTUITY - MMCX users can take advantage of AUDIX voice messaging, and receive message waiting indication. MMCX trunking - By assigning trunk access codes to interfaces from the MMCX to other MMCXs or the PSTN, Avaya Communication Manager can monitor traffic over those interfaces.
Before you start

! CAUTION:
CAUTION:
Avaya Communication Manager offers a wide range of features, and MMCX users may want to take advantage of this. In some cases, these features will operate as expected. However, some features are not supported for use over the MASI link, and their behavior is unpredictable. You may cause harm to your system by attempting to use these features. The Interactions section contains a list of features, and lists those features that are absolutely not supported for use with MASI. If you administer features on the DO NOT ADMINISTER list, Avaya cannot be responsible for the result.
For purposes of administration, there are feature buttons and groups of users that you must not administer with MASI terminal extensions. There are also features that you simply cannot administer for a MASI terminal, because the software does not allow it.
About this document

The following section describes the Multimedia Applications Server Interface (MASI), and provides instructions on how to set it up, including administration and monitoring. It also includes a section on troubleshooting. You need to use both the DEFINITY Server system administration terminal (SAT) and the MMCX administration terminal to administer MASI. This document describes what you need to do at the DEFINITY Server SAT. It also occasionally mentions administration that you must do at the MMCX administration terminal. For more detailed MMCX information, see the MMCX System Administrators Guide & Technical Reference Manual.
List of terms
This is a list of terms that are specific to MASI, or that have meanings in the context of MASI that are not standard.
chgmasi - The command you use to administer MASI at the MMCX administration terminal. Interserver - Connections between MMCX terminals on different MMCX servers/nodes. MASI domain - A MASI domain consists of Avaya Communication Manager and one or more MASI nodes that share the same dial plan. That is, the extension numbers on the MMCX are known to Communication Manager, and fit in the Communication Manager dial plan. MASI interworking - MASI interworking refers to the completion of a voice connection within Avaya Communication Manager, involving at least one MASI terminal and a MASI path. MASI link - The connection between the MMCX and Avaya Communication Manager. MASI node - A single MMCX server. You may connect more than one MASI node to a Communication Manager. Each node has a separate number. This node number needs to be consistent whenever referring to a specific MMCX server. MASI non-interworking - MASI non-interworking refers to the completion of a call by MMCX, not involving a MASI path. MASI path - The Integrated Services Digital Network (ISDN) B-channels between MMCX and Avaya Communication Manager in a MASI environment. Paths are used for voice and data connections between Avaya Communication Manager and MMCX. MASI signaling link - ISDN D-channel used to transport a new ISO protocol called the MASI protocol between Avaya Communication Manager and the MMCX. MASI terminal - The representation in Avaya Communication Manager of MMCX terminals in a MASI environment. MMCX interface - PRI interface for connecting an MMCX server to other public, private or wide area network (WAN) switching systems or equipment that is part of the public network. Similar to a Communication Manager trunk group. These may include non-MASI trunks connecting Avaya Communication Manager and the MMCX. MMCX trunk - The representation in Avaya Communication Manager of trunk or network facilities terminating on MMCX. For purposes of MASI, they are called "interfaces."
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Planning for MASI

Before you start to administer MASI, you should make a plan for how to do it. Among the configurations on the following pages, there is probably one that matches the configuration of your system fairly closely. You might want to either write on these pages, or draw up your own configuration. It may help you if you have already determined trunk group and signaling group numbers, unused extensions, and so on. The following are things you need to consider:
Establish the dial plan on the MMCX to agree with that of Avaya Communication Manager. If you use Universal Dial Plan and MMCX, you may need to make adjustments for the MMCX dial plan. Find unused extensions and trunk group numbers. You need: - one trunk group number for each ISDN-PRI connection to the MMCX. - one signaling group number for each MASI node and an unused Communication Manager extension for the signaling group. - one unused Communication Manager extension for the Near-End Path Termination number for all MASI Paths to this ECS. You can use the same number for all MASI nodes in the domain. - two unused MMCX extensions for the nearpath and tscnum arguments to the chgmasi command. This is the command you use to administer MASI on the MMCX.
MASI configurations
There are several ways to set up combinations of MASI nodes and DEFINITY servers.The following figures depict several possible configurations.
Figure 124: MASI domain of Avaya Communication Manager running on one DEFINITY Server and one MMCX
PSTN
PSTN
WAN
Trunk 1
AUDIX
DEFINITY 1
Trunk 2 SG1
MMCX 1
DEFINITY
S1
LAN
E1
E2
cydfdda1 LJK 071597
The parts of this drawing, for MASI, are as follows:

Trunk 1 This is any type of trunk connection to the public network. Trunk 2 This is the link between the Avaya Communication Manager solution and the MMCX, and requires a TN464C or later DS1 circuit pack. You administer this link as an ISDN-PRI trunk group, a MASI path and an NCA-TSC. I1 and I2 These are MMCX interfaces to destinations other than Avaya Communication Manager. Administer as MASI trunks. E1 and E2 Endpoints (terminals) belonging to the MMCX. Administer as MASI terminals. MMCX Determine a node number for each MMCX server. This can be any number from 1 to 15. Once the node number is established, Avaya Communication Manager informs the MMCX of its node number. S1 Avaya Communication Manager station.
293
Figure 125: MASI domain of Avaya Communication Manager running on one DEFINITY Server and two (or more) MMCXs
E3 E4
LAN
PSTN MMCX 2 Trunk 3 AUDIX DEFINITY 1 SG2 3 4
Trunk 1
DEFINITY
PSTN
WAN
1 Trunk 2 S1 SG1
MMCX 1
LAN
E1
E2
cydfdda2 LJK 071597
Figure 126: Two separate MASI domains

E3 E4
LAN
AUDIX
DEFINITY 2
DEFINITY
Trunk 3 SG2 S2 Trunk 4 PSTN Trunk 1 3
MMCX 2
PSTN
WAN
AUDIX
DEFINITY 1
Trunk 2 SG1
MMCX 1
DEFINITY
S1 LAN
E1
E2
cydfdda3 LJK 071897
295
Figure 127: One MASI domain, and one non-MASI MMCX

E3 E4
LAN
MMCX 2
PSTN Trunk 1
PSTN
WAN
INTUITY
DEFINITY 1
Trunk 2 SG1
MMCX 1
DEFINITY
S1 LAN
E1
E2
cydfdda4 LJK 071897
The MASI node must be directly connected to the Avaya DEFINITY Server for MASI features to work. In this configuration, terminals that belong to MMCX 2 (E3 and E4) do not take advantage of MASI capabilities.
How to administer MASI

This section discusses the administration required to make MASI work. You perform most of this administration from the DEFINITY Server administration terminal. However, there are a few things you must do at the MMCX administration terminal. This section sometimes refers to the chgmasi command. This is the command you use to administer MASI parameters on the MMCX. For more information about using the chgmasi command, see the MMCX System Administrators Guide & Technical Reference Manual.
Step 1 Establishing customer options (Avaya)

An Avaya technical support representative must activate MASI using the System-Parameters Customer-Options screen. The technical support representative should also verify that ISDN-PRI (Avaya Communication Manager on a DEFINITY Server R configuration) or ISDN-PRI over PACCON (for DEFINITY Server SI/DEFINITY Server CSI configurations), and AAR/ARS are enabled. On the MMCX, MASI must be enabled using the chgmasi command.
Step 2 Establishing maintenance parameters and alarming options (Avaya)

Ensure that on the Maintenance-Related System Parameters screen, the Packet Bus Activated field is y. Using the set options command (Avaya init or inads logins only), set MASI alarming options. For more information, see the Maintenance for Avaya Communication Manager and DEFNITY/S8000-series Media Server document for your specific model and release.
Step 3 Establishing the physical connection

Establish the physical connection between the Avaya DEFINITY Server and the MMCX. For more information about installing the cables, see Installation for Adjuncts and Peripherals for Avaya Communication Manager.
297
Step 4 Administering circuit pack

Using the DS1 Circuit Pack screen, verify that the DS1 circuit pack you use to establish the MASI link is administered as follows:

Bit Rate = 1.544 Line Coding = b8zs Line Compensation = 1 Signaling Mode = isdn-pri Interface = network Country Protocol = 1 Protocol Version = a
Step 5 Administering a signaling group

For each MASI node, you need to establish a unique signaling group. Use the command add signaling-group xxx to access the Signaling Group screen. Figure 128: Signaling Group (Page 1 of 5)
Page 1 of 5 Group Number: _ SIGNALING GROUP Associated Signaling? y Primary D-Channel: ______ Max number of NCA TSC: __ Max number of CA TSC: __ Trunk Group for NCA TSC: __
Trunk Group for Channel Selection: ___ Supplemental Service Protocol: ___
Network Call Transfer?
For each link, establish a Non-Call Associated Temporary Signaling Connection (NCA-TSC) with the following attributes:
Associated Signaling - MASI requires Facility Associated Signaling, so this field must be set to y. Primary D-channel - Enter a 6- to 7-character port number associated with the DS1 Interface circuit pack port. The port address of the PRI that carries D-channel signaling. The port number is used to assign the primary D-channel in the Signaling Group. For 24-channel facilities, the 24th port is assigned as the D-channel. For 32-channel facilities, the 16th port is assigned as the D-channel.
Max Number of NCA TSC - For MASI, this must be 1. Max number of CA TSC - Leave the default of 0. Trunk Group For NCA TSC - This can be left blank.
Trunk Group for Channel Selection - This can be left blank. Supplemental Service Protocol - Values are a (AT&T) and b (Q-sig). Network Call Transfer? - Values are y (yes) and n (no).
Figure 129: Administered NCA TSC Assignment page of the Signaling Group screen
Page 2 of 5 ADMINISTERED NCA TSC ASSIGNMENT Service/Feature: ___________ As-needed Inactivity Time-out (min):_ TSC Local Adj. h. Index Ext. Enabled Established Dest. Digits Appl. Name ID 1: _____ __ _________ _____________ _______ _______ __ 2: _____ __ _________ _____________ _______ _______ __ 3: _____ __ _________ _____________ _______ _______ __ 4: _____ __ _________ _____________ _______ _______ __ 5: _____ __ _________ _____________ _______ _______ __ 6: _____ __ _________ _____________ _______ _______ __ 7: _____ __ _________ _____________ _______ _______ __ 8: _____ __ _________ _____________ _______ _______ __ 9: _____ __ _________ _____________ _______ _______ __ 10: _____ __ _________ _____________ _______ _______ __ 11: _____ __ _________ _____________ _______ _______ __ 12: _____ __ _________ _____________ _______ _______ __ 13: _____ __ _________ _____________ _______ _______ __ 14: _____ __ _________ _____________ _______ _______ __ 15: _____ __ _________ _____________ _______ _______ __
Mac
Service/Feature - Leave blank. As-needed Inactivity Time-out (min) - This field only applies to as-needed NCA-TSCs. Since MASI requires a permanent connection, leave blank. TSC Index - This display-only field specifies the administered NCA-TSCs assigned. Local Ext - Enter a valid, unassigned Avaya Communication Manager extension. This extension does not need a port assignment and does not need to correspond to any other administration. Enabled - Enter y to enable the administered NCA-TSC. You may want to wait to enable this link until all other administration is in place. If this is y, Avaya Communication Manager attempts to establish the connection as soon as you submit the form. This may cause your system to alarm, if other administration is not finished. Establish - Used to indicate the strategy for establishing this administered NCA-TSC. Enter permanent for MASI.
299
Dest. Digits - A valid MMCX extension. This must correspond to the value of the tscnum argument to the chgmasi command. Note: These digits are sent as entered to the destination MMCX; no routing or other digit manipulation is performed.
Note:
Appl. - Specifies the application this administered NCA-TSC is going to be used for. Enter masi. Machine ID - Used to indicate the MASI node to which this administered NCA-TSC is connected. This number should be the same as the MASI node number found on other screens.
How to list TSCs or determine status of the TSC

To determine which TSCs are designated for MASI, use the list masi tsc command. Figure 130: MASI Temporary Signaling Connections (TSC) Display
MASI TEMPORARY SIGNALING CONNECTIONS (TSC) Sig. Grp xxx xxx xxx Primary D-Chan xxxxxxx xxxxxxx xxxxxxx TSC Index xxx xxx xxx Local Ext. xxxxx xxxxx xxxxx Mach. ID xx xx xx
Enabled x x x
Established xxxxxxxx xxxxxxxx xxxxxxxx
Dest. Digits xxxxxxxxxxxxxxx xxxxxxxxxxxxxxx xxxxxxxxxxxxxxx
This command displays the following:

Sig Grp The number of the signaling group to which this TSC belongs Primary D-Channel Port location of the Primary D-channel TSC Index The number of the MASI TSC within the signaling group Local Ext. Avaya Communication Manager extension associated with the TSC Enabled Indicates the state of the connection - enabled (y/n) Established Value of established flag (as-needed/permanent) Dest. Digits The MMCX extension that indicates the TSC destination Mach. ID MASI node number
Once you establish and enable the signaling group, you need to verify that it is active. Use the command status signaling-group signaling-group# or status tsc-administered signaling-group# [/tsc-index] [print] to determine if the link is active.
Step 6 Administer ISDN-PRI trunk group

Use the command add trunk-group xxx to access the Trunk Groups screen. For a more detailed description of the ISDN-PRI trunk group, see Trunk Group on page 1534. Establish an ISDN-PRI trunk group with the following attributes:
Page 1

Group Type = isdn-pri TAC = valid TAC that conforms to your existing dial plan Direction = two-way Service Type = tie CDR Reports = n
You must also administer the PRI link from the MMCX to the ECS, using the MMCX administration terminal. See the MMCX System Administrators Guide & Technical Reference Manual for information on the addpri command.
Step 7 Administer MASI Path Parameters

Use the change masi path-parameters command to access the MASI Path Parameters screen. Figure 131: MASI Path Parameters screen
MASI PATH PARAMETERS Near-End Path Extension: _____ MASI Node 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Trunk Group __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ Far-End Path Termination Number __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________
301
Establish a MASI Path with the following attributes:
Near-End Path Extension An unassigned Communication Manager extension. When using the chgmasi command to administer the MMCX, this is the farpath extension. See the MMCX System Administrators Guide & Technical Reference Manual for more information. MASI Node The node number for the MMCX. For each MMCX/MASI node, this number must be the same everywhere it occurs (signaling group, masi trunk group, and masi terminal screens). Trunk Group This is the trunk group number in Communication Manager for the ISDN-PRI trunk that will be used to establish call paths. Far-End Path Termination Number This is an unassigned MMCX extension. When using the chgmasi command to administer the MMCX, this is the nearpath extension. See the MMCX System Administrators Guide & Technical Reference Manual for more information.
Step 8 Administer MASI trunk groups

Use the MASI Trunk Group screen to define MMCX interfaces that interconnect MASI nodes, or that connect MMCX nodes to another private switch or central office. Examples of MMCX interfaces include:

PRI trunks linking MMCX servers PRI trunks linking MMCX to the PSTN PRI trunks from MMCX to Avaya Communication Manager that are used for purposes other than MASI LAN interfaces linking MMCX servers
Use the command add masi trunk-group xxx (or next) to access the MASI Trunk Group screen. The trunk group number must not be assigned, and you cannot exceed the maximum total trunks for your system. Valid values for xxx are unused trunk group numbers in Avaya Communication Manager between 1 to 96 for DEFINITY Server SI/DEFINITY Server CSI configurations, and 1 to 120 for DEFINITY Server R configurations. Figure 132: MASI Trunk Group screen
MASI TRUNK GROUP Group Number: 15 Group Name: INCOMING CALL______________ COR: 1_ MASI Node Number: __ CDR Reports? y TAC: 915_
TN: 1
Remote Group Number: _
Group Number - This field displays the MASI trunk group number. This is the number assigned when executing the add masi trunk-group command. CDR Reports - Valid entries are y, n, and r. Default is y. - If you enter y, Call Detail Recording (CDR) records will be generated by completed outgoing calls terminated on this trunk group. If incoming calls are being recorded (the Record Outgoing Calls Only field on the CDR System Parameters screen is set to n), then a single CDR record will be generated for answered calls with the call duration. - If you enter n, no CDR records will be generated by calls originated by or terminated on this trunk group.
Group Name - Enter a unique name that identifies the trunk group. Up to 27 characters can be used; default is "INCOMING CALL." COR - Enter a Class of Restriction (COR) number (0 to 95) that reflects the desired restriction; default is "1." TN - This field displays the Tenant Partition number. All MASI trunks are associated with Tenant 1. TAC - Enter the trunk access code (TAC) that identifies the trunk group on CDR reports. You must assign a different TAC to each MMCX interface. Valid entries conform to the dial plan (1 to 4 digits, * and # are valid first digits). MASI Node Number The node number assigned to this MMCX machine. Remote Group Number This is the number of the remote trunk group. For ISDN-PRI interfaces, valid values are any number 1 to 8; for local area network (LAN) or WAN calling interfaces, the value must be 9. The combination of MASI Node Number and Remote Group Number must be unique. Remote group number corresponds to the group number on the MASI node.
How to view a list of all MASI trunk groups

To view a list of all the MASI trunks administered on the ECS, use the command list masi trunk-group. Figure 133: List masi trunk-group output
MASI TRUNK GROUP Group Number xxx Node Number xx Remote Grp No. x
TAC xxxx
Group Name xxxxxxxxxxxxxxxxxxxxxxxxxxx
CDR x
COR xx
TN xxx
303
How to determine the status of MASI trunk groups

To determine the status of a specific MASI trunk, use the command status masi trunk-group xxx, where xxx is the trunk group number. This command provides descriptive information about the trunk, and the number of currently active trunk calls. Figure 134: Status masi trunk-group output
MASI TRUNK GROUP STATUS Group Number: xxx MASI Node Number: xx Remote Group Number: xxx Number of Active MMCX Trunk Calls: xxx
Step 9 Administer MASI terminals

Use the add masi terminal xxxxx or next command to administer each MASI terminal as a MASI terminal. You use available extensions on the ECS, so they need to conform to the Avaya Communication Manager dial plan. The extension must match the Communication Manager dial plan, and for the add command, the extension must not already be in use.The extension of the MASI terminal must match the number of the MASI terminal. Avaya Communication Manager users dial the MASI Terminal Extension to reach MMCX users. Note: Anytime you add a terminal or other extension to the MMCX, you must administer a corresponding MASI terminal on Avaya Communication Manager. If you do not, you will not be able to dial this extension from Avaya Communication Manager.
Note:
Figure 135: MASI Terminal screen page 1

MASI TERMINAL Extension: 1000 BCC: 0 MASI Node Number: __ TN: 1__ COR: 1_
Name: ___________________________
TERMINAL OPTIONS Send Display Info? y
Extension This field displays the extension that you entered on the command line.
BCC This field displays the bearer capability class of the terminal, and identifies the type of traffic the terminal supports. For MASI, this is always 0, for voice or voice-grade data. MASI Node Number The number of the node on which this terminal resides. TN The tenant partition in which this terminal resides. At present, all MASI terminals must reside within tenant 1. This field is display-only, and always 1. COR The class of restriction associated with this terminal. Name The name associated with the terminal. This can be any alphanumeric string up to 27 characters. Send Display Info Indicates whether Avaya Communication Manager should forward display information associated with a call. Set to y.

MASI TERMINAL FEATURE OPTIONS LWC Reception: none___ CDR Privacy? n
AUDIX Name: ________
LWC Reception This field indicates whether the terminal can receive Leave Word Calling (LWC) messages. Valid values are none, audix, and spe (for DEFINITY Server R configurations) or mas-spe (for DEFINITY Server SI/DEFINITY Server CSI configurations). SPE-based LWC is not supported for MASI terminals. However, if embedded AUDIX is used without a Data Control Link, you must administer MASI terminals to receive SPE-based LWC messages. For such cases, the LWC feature is used by AUDIX messaging systems to activate and deactivate message waiting lamps on MASI terminals. CDR Privacy Indicates whether CDR Privacy is supported for this terminal. See "Call Detail Recording" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205 for more information. AUDIX Name This field only appears on DEFINITY Server R configurations. This field contains the name of the AUDIX messaging adjunct for LWC messages. If the LWC Reception field is set to audix, this field must contain a name. The name must match a machine name on the Adjunct Names screen.
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MASI TERMINAL SITE DATA Room: Jack: Cable: Floor: Building: _______ _____ _____ _______ _______
BUTTON ASSIGNMENTS 1: call-appr
Room - Enter up to 10 characters to identify the MASI terminal location. This field may be blank. Jack - Enter up to 5 characters to identify the location where the MASI terminal is connected. This field may be left blank. Cable - Enter up to 5 characters to identify the cable that connects the MASI terminal to the system. This field may be left blank. Floor - Enter up to 7 characters to identify the floor where the MASI terminal is located. Building - Enter up to 7 characters to identify the building where the MASI terminal is located. Valid entries are listed in the site table. Button Assignments This field contains a call appearance button and is display only.
Duplicate MASI terminal

Once you have one MASI terminal administered to your liking, you can use the duplicate masi terminal command to administer other stations with the same characteristics.
Figure 138: Duplicate MASI Terminal screen

MASI TERMINAL
Ext 77777 77778 77779 77781 77782 77783 _____ _____ _____ _____ _____ _____ _____ _____ _____
Name ___________________________ ___________________________ ___________________________ ___________________________ ___________________________ ___________________________ ___________________________ ___________________________ ___________________________ ___________________________ ___________________________ ___________________________ ___________________________ ___________________________ ___________________________
Room _________ _________ _________ _________ _________ _________ _________ _________ _________ _________ _________ _________ _________ _________ _________
Jack _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____
Cable _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____
How to list and status MASI terminals

To view a list of all the MASI terminals administered on a server, use the command list masi terminals.This command only lists terminals within the domain of the Avaya DEFINITY Server from whose SAT you issue the command. Figure 139: List MASI Terminal output
MASI TERMINALS
Ext xxxxx xxxxx xxxxx xxxxx
Name
Node Number CDR COR TN xx xx xx xx x x x x xx xx xx xx xxx xxx xxx xxx
xxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxx
To view the active or idle status of a specific MASI terminal, use the command status masi terminal (extension).
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Figure 140: Status MASI terminal command

GENERAL STATUS TYPE: MASI Extension: 54001 MASI Node Number: 14 Service State: active
To determine which extension you assigned as the MASI Near-End Path Termination extension, use the command list extension-type. This command displays the extension number and type (attendant, masi-terminal, etc.), as well as other information about the extension. Figure 141: List extension type
EXTENSION TYPE Cv1/ Cv2 ----
Ext --1234 4077
Type ---masi-terminal term-masi-path-call
Name ----
COR --1
TN -1
COS --1
Step 10 Administer features

AAR/ARS
1. AAR/ARS is an optional feature on Avaya Communication Manager, and you need to purchase this option to use it with MMCX. To verify that this feature is enabled, use the command display system-parameters customer-options. If it is not enabled, contact your Avaya representative. 2. The MMCX dial plan must use the same feature access codes as Avaya Communication Manager. If this is not already the case, modify the MMCX dial plan using the chgdp command. See the MMCX System Administrators Guide & Technical Reference Manual for more information. 3. Include this feature access code in the chgmasi command.
CDR
1. To get call detail records for calls over MMCX interfaces, set CDR Reports = y on the MASI Trunk Group screen. 2. To get call records for calls over the ISDN-PRI trunk group, set CDR Reports = y on the ISDN-PRI Trunk Group screen. 3. To track calls between a MASI terminal and other MASI terminals or Communication Manager stations, enter the MASI terminal extension on the Intraswitch CDR screen. 4. Enter n in the Record Non-Call Assoc TSC field on the CDR System Parameters screen. Note: If you use the same PRI trunks for MASI and non-MASI calls, Avaya strongly recommends that you do not enable CDR for these calls. Establish a separate trunk group for non-MASI calls and set CDR Reports = n.
Note:
Coverage
To establish coverage from a MASI terminal to AUDIX: 1. Use the MMCX user interface to enter the AUDIX hunt group extension as the coverage point. You cannot use Avaya Communication Manager coverage administration for MASI terminals. 2. If AUDIX ports are not administered in Avaya Communication Manager, you must administer them. 3. Set up the MASI terminal as an AUDIX subscriber. Enter the MASI terminal extension in the Extension field on the Subscriber Administration screen. To establish coverage from a MASI terminal to another MMCX terminal or Avaya Communication Manager station: 1. Use the MMCX user interface to enter the desired extension as the coverage point for the MASI terminal. You cannot use Avaya Communication Manager coverage administration for MASI terminals.
Step 11 Verify administration

You should make test calls from Avaya Communication Manager to MMCX, to ensure that you can indeed place and receive calls. Call an unattended MASI terminal. Verify that the call goes to AUDIX. Retrieve the call from the MASI terminal. Verify that all works as expected.
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MASI command permissions

If you are the super-user for your system, you can restrict other administrative logins from changing MASI administration. To do this, use the change permissions (login-ID) command. Enter y in the Additional Restrictions field, then move to the Restricted Object List page of the screen. You may restrict the following MASI-related objects:

masi-path-parameters masi-terminal masi-trunk-group masi-tsc
Detailed description of features

AAR/ARS
MMCX can take advantage of advanced routing features for voice-only calls to the public switched telephone network (PSTN) or an Avaya private network. Users must enter the AAR/ ARS access code before the rest of the dialed digits. MASI will route the call over the Communication Manager private network (AAR) or the public network (ARS), based on digits supplied by the MMCX user. Routing patterns must contain only trunk groups that actually terminate to Avaya Communication Manager. Calls from one MMCX to another MMCX do not use AAR/ARS. Authorization codes are not supported.
Call Detail Recording

Using the MASI link, Avaya Communication Manager is able to track call detail information for calls made using MMCX terminals and interfaces. CDR records all calls originating from or terminating at a MASI terminal. MASI CDR does not record ineffective call attempts when all MASI paths are busy. The Resource Flag value of 8 indicates a MASI call. This field appears in unformatted, int-isdn, expanded and customized CDR formats. For formats other than these, you can determine that a call involves a MASI terminal or trunk by the trunk access code (TAC), dialed number or calling number fields.
The following are the CDR capabilities of MASI. Administration information is under the heading How to administer MASI on page 297.
Incoming/Outgoing Trunk Call Splitting Call splitting does not produce separate records for MMCX calls that are transferred or conferenced.
Intraswitch CDR You can administer intraswitch CDR to monitor MASI terminals. To do this, simply add the MASI terminal extension on the Intraswitch CDR screen. Avaya Communication Manager then monitors calls from MASI terminals to other MASI terminals, and calls between MASI terminals and Communication Manager stations.
CDR Privacy You can administer a MASI terminal for CDR Privacy.
Account Code Dialing and Forced Entry of Account Codes This is not supported for MASI terminals. Therefore, make sure the COR you assign does not force entry of account codes.
Trunk CDR You can get call detail records for all incoming and outgoing calls made over MMCX interfaces.
Call redirection / Voice-messaging access

MMCX users can enter an Avaya Communication Manager extension, including an AUDIX hunt group, Callmaster agent, attendant console or telephone as their coverage point. If AUDIX is established as the MASI terminals coverage point, the MASI terminal receives message waiting indication, and dials the AUDIX hunt group extension to retrieve messages. Once connected to AUDIX, operation for the MMCX user is the same as for a Communication Manager station user, including use of # to identify the extension, if desired. Note: It is not possible to determine the call coverage status of a MASI terminal.
Note:
Avaya Communication Manager tracks calls to MASI terminals that follow the autonomous coverage path from the MASI terminal. MMCX calls redirected to Communication Manager stations contain display information. MASI terminals that dial AUDIX directly, or that place calls to MASI terminals that cover to AUDIX, do not receive ringback if all AUDIX ports are busy. Instead, these callers see a message the called party is busy, and the call drops.
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Transfer
MASI terminals cannot transfer calls to Communication Manager stations, and cannot transfer a call to another MASI terminal if the call involves a Communication Manager station.
Conferencing
Conferences can involve both MASI terminals and Avaya Communication Manager stations, and either one may initiate the conference. Communication Manager stations participate in such conferences in voice-only mode. If an MMCX user initiates a conference that involves Communication Manager stations, the conference will drop when the initiator drops from the call. If a Communication Manager station initiates the conference, that station may drop without affecting the other conferees.
Status tracking - terminals and trunks

Avaya Communication Manager tracks the active/idle status of all MASI terminals, and monitors traffic over MMCX interfaces.
Trunk groups
For MASI purposes, there are two kinds of trunk groups: the ISDN-PRI trunk groups that serve as paths for establishing calls between Avaya Communication Manager stations or trunks and MASI terminals or interfaces, and the remote trunks that are interfaces from the MMCX to other entities. Each MASI remote trunk group appears to Communication Manager as a single unit, with no concept of members within the group. Note: You cannot test, busy out, or release MASI remote trunk groups, since you cannot dial a MASI remote trunk TAC from the Avaya DEFINITY Server. The TAC merely identifies the trunk to Avaya Communication Manager for purposes of status and CDR records.
Note:
You cannot administer MASI trunks as part of Communication Manager route patterns.
Interactions & Unsupported Features

We can generalize feature interactions to some extent. For example, since there are no buttons available to a MASI terminal, any feature that requires a button is also not available. MASI cannot support features that require the user to dial a trunk access code for a MASI remote trunk, or a feature access code other than AAR/ARS. The MMCX dial plan may contain only those feature access codes that are supported. Note the following CAUTION.
! CAUTION:
CAUTION:
DO NOT ADMINISTER the following features! The following features are not supported for use over the MASI link, and Avaya cannot be responsible for the results if you attempt to administer them.
Unsupported Call Center features
ASAI You must not administer a MASI terminal in an ASAI domain. MASI terminals and MMCX trunks are not monitored by ASAI. It may be possible for a MASI terminal to place a call to a Communication Manager station that is part of an ASAI domain. ASAI will not be blocked from controlling this call, but there may be unpredictable results. The same is true for calls originating from an ASAI domain terminating at MASI terminals, and for ASAI-monitored hunt groups that contain MASI terminals. Automatic Call Distribution You must not include a MASI terminal extension as part of an ACD hunt group. You must not mix MASI administration with anything related to ACD, including Outbound Call Management and PASTE. Call Vectoring You must not include MASI terminal extensions in any step of a vector.
Unsupported Basic features
Bridged Call Appearances You must not administer a bridged appearance that involves a MASI terminal. Call Coverage You must not administer a MASI terminal in the coverage path of an Avaya Communication Manager station. Call Forwarding You must not forward a Communication Manager station to a MASI terminal. Call Pickup You must not administer a MASI terminal as part of a pickup group. Intercom You must not administer MASI terminals as members of any type of intercom group. Manual Message Waiting You must not administer a manual message waiting button (man-msg-wt) with a MASI terminal as the referenced extension. Manual Signaling You must not administer a manual signaling button (signal) with a MASI terminal as the referenced extension. Night Service You must not administer a MASI terminal as a night service destination.
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Pull transfer MASI terminals cannot perform a pull transfer operation. You must not administer this feature on an Avaya DEFINITY Server where MASI is active. This applies only in Italy. Station Hunting You must not administer a MASI terminal as part of a station hunting path. Terminating Extension Groups You must not administer a MASI terminal as part of a TEG.
Other interactions
The following section describes feature behaviors that may not be as expected, but that are not likely to be destructive.
Attendant features
Dial Access to the Attendant MASI terminals will be able to dial the attendant access code, if it is administered in the MMCX dial plan. Attendant Direct Extension Selection Attendants are able to access MASI terminals via DXS buttons and busy lamp indicates status of the MASI terminal. Emergency Access to the Attendant MASI terminals have emergency access using the attendant access code, if it is administered in the MMCX dial plan. However, off-hook alerting is not administrable. Attendant Intrusion Attendants are able to activate intrusion towards MASI terminals. Attendant Override Attendants are not able to activate override towards MASI terminals. Attendant Recall MASI terminals cannot activate attendant recall. Attendant Remote Trunk Group Select Attendants cannot use this feature to select MASI remote trunks. Attendant Return Call Operates normally if a MASI terminal is the called party. Attendant Serial Call Serial calls are denied if the calling party is an MMCX interface. Attendant Straightforward Outward Completion The attendant is able to complete calls to Communication Manager trunks for MASI terminals. Attendant Through Dialing The attendant can use Through Dialing to pass dial tone to MASI terminals. Attendant Timers Attendant timers work the same no matter what kind of terminal is involved.
Attendant Trunk Group Busy/Warning Indicators You cannot administer Busy/Warning indicators for MASI trunks because they are not standard Avaya Communication Manager trunks. However, you can administer these indicators for the trunk group administered for MASI paths. Attendant Trunk Identification The attendant is not able to identify the trunk name via button pushes.
Basic features
Abbreviated Dialing A Communication Manager station can enter an MMCX extension in an AD list. However, MASI terminals cannot use AD. Administered Connections MASI terminals must not be the originator nor the destination of an administered connection. Automatic Callback Automatic callback does not work towards a MASI terminal. Automatic Circuit Assurance You must not administer a MASI terminal as an ACA referral destination. You cannot administer ACA for MASI remote trunks. Busy Verification of Terminals and Trunks You cannot use Busy Verification for MASI terminals or remote trunks. Call Detail Recording CDR Account Code Dialing and Forced Entry of Account Codes are not supported for MASI terminals. Call Park The attendant can park calls at the extension of a MASI terminal, but users can only retrieve these calls from a Communication Manager station, since MASI terminals cannot dial the Answer Back FAC. Data Call Setup Avaya Communication Manager users cannot place data calls to MASI terminals. Facility Busy Indication You can use FBI to track the status of MASI terminals. The FBI button and indicator lamp must be on a Communication Manager station. You cannot use FBI to track MMCX interfaces. Facility Test Calls Avaya Communication Manager users cannot make test calls to MMCX interfaces. Go to Cover MASI terminals cannot activate this feature. Leave Word Calling The only valid LWC destination for a MASI terminal is AUDIX. You cannot administer SPE-based LWC. MASI terminals cannot send LWC messages to Avaya Communication Manager stations or to MASI terminals. Loudspeaker paging You can administer a MASI terminal as a code calling extension. Malicious Call Trace MASI terminals cannot initiate malicious call trace. Message Retrieval MMCX users can only retrieve messages through AUDIX messaging. Music on Hold Music on hold will only be available if an Avaya Communication Manager station has placed the call on hold.
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Override Executive override does not work towards MASI terminals. Priority Calling Priority calling is not supported for calls to or from MASI terminals. Ringback Queueing Ringback Queueing is not supported for MASI terminals. Send All Calls MMCX has an autonomous SAC function. Tenant Partitioning All MASI terminals exist in tenant 1, and you cannot change the tenant number. Time of Day coverage As with all coverage, Avaya Communication Manager does not control coverage of the MASI terminal. Transfer out of AUDIX A MASI terminal cannot use *T to transfer from AUDIX to another MASI terminal.
Hospitality features
Do Not Disturb MASI terminals cannot activate Do Not Disturb.
Multimedia features
Multimedia Call Handling Avaya MMCH users are not able to make H.320 calls to MASI terminals over the MASI link. Calls between MMCX terminals and MMCH terminals are voice only.
Troubleshooting
Verify proper operation using the following commands and follow normal escalation procedures to resolve any failures detected by the demand test. 1. Verify the DS1 trunk using the test board <board location> long command. 2. Verify the ISDN Signaling Group using the test signaling-group <group number> command. Also verify proper administration. 3. Verify the temporary signaling connection using the test tsc-administered <group number> command. Also verify proper administration.
Common error conditions

If the cable from an Avaya DEFINITY Server to the MMCX becomes disconnected, you should see alarms raised against ISDN-SGRP and UDS1-BD. In particular, you should observe ISDN-SGRP errors such as 769, 1793, and 257. To resolve, reconnect the cable and follow normal test procedures. If the far-end path termination number is incorrect, you should observe MASI-PTH error 513. To resolve, correct administration using the MASI Path Parameters screen.
Multimedia Call Handling
If the Layer 3 TSC is not administered properly or is out of service, you should observe errors (but no alarms) raised against TSC-ADM. Verify the signaling group administration and follow normal escalation procedures for TSC-ADM. See the appropriate Avaya Communication Manager Maintenance manual for your server for more information. If the TSC fails to come up even through Layer 2 Signaling Group and below pass tests, you may run test tsc-administered <group number> to force a server heartbeat test, or simply wait 5 to 10 minutes for the link to recover. This situation may happen if the server running Communication Manager is rebooted or if the MASI interface is administered before the MMCX is properly administered. You may want to use busy port and release port commands to unlock things if features are not working.

Multimedia Call Handling (MMCH) enables users to control voice, video, and data transmissions using a telephone and PC. Users can conduct video conferences and route calls like a standard voice call. They can also share PC applications to collaborate with others working from remote sites.
Operations in Basic or Enhanced modes

There are two distinct levels of functionality: Basic and Enhanced. The Basic mode of operation treats a standard-protocol H.320 multimedia call as a data call. If the call is redirected, it is converted to a voice call. As a voice call, certain features are enabled, such as coverage, voice mail, and multiparty video conferencing. The Enhanced mode of operation allows a multifunction telephone to control a multimedia call as if it were a standard voice call. Spontaneous video conferencing, call forwarding, coverage, hold, transfer and park, along with many routing features, are available to multimedia calls. Both modes of operation allow data collaboration between multiple parties using the T.120 standard protocol.
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Definitions: MMCH features and components

Multimedia call
A multimedia call, for MMCH, is one that conforms to the H.320 and T.120 suite of protocol standards. These standards allow video-conferencing packages from different vendors to communicate with one another. The capabilities of the individual multimedia-endpoint package can vary, however.

An H.320 call can contain voice, video and data. The bandwidth for MMCH calls is limited to 2 B-channels.
Figure 142: MMCH multimedia complex

Any vendors H.320 DVC product DEFINITY
DEFINITY DCP multifunction telephone
BRI port circuit card
DCP port circuit card

cydfdvc1 LJK 121997
Basic multimedia complex

A Basic multimedia complex consists of a BRI-connected multimedia-equipped PC and a non-BRI-connected multifunction telephone administered in Basic mode. With a Basic multimedia complex, users place voice calls at the multifunction telephone and multimedia calls from the multimedia equipped PC. Voice calls will be answered at the multifunction telephone and multimedia calls will alert first at the PC and, if unanswered, will next alert at the voice station. A Basic multimedia complex provides a loose integration of the voice station and H.320 DVC system.
Enhanced multimedia complex

An Enhanced multimedia complex consists of a BRI-connected multimedia-equipped PC and a non-BRI-connected multifunction telephone administered in Enhanced mode. The Enhanced multimedia complex acts as though the PC were directly connected to the multifunction telephone. Thus, voice call control, multimedia call control and call status are enabled at the telephone. An Enhanced multimedia complex provides a tight integration of the voice station and H.320 DVC system.
Multimedia endpoint
The multimedia endpoint is a users PC that has been equipped with an H.320 multimedia package. The PC is physically connected to Avaya Communication Manager with a BRI line. Figure 143: Enhanced MMCH service link
VC
DEFINITY
Audio conditioning
BRI
MMI H.320 protocols
Audio stream Video stream Data stream
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Enhanced mode service link

The service link is the combined hardware and software multimedia connection between the users multimedia endpoint and the Avaya DEFINITY Server which terminates the H.320 protocol. The service link provides video, data, and, optionally, voice streams to augment the capabilities of the telephone and PC. A service link only applies to an Enhanced multimedia complex, never to a Basic multimedia complex. The service link is administered on the Station screen and can be either "permanent" or "as-needed."
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Feature Description
MMCHs two levels of functionality for a multimedia complex, Basic and Enhanced mode, are enabled either by administration on Communication Manager or by an mm-basic feature button or FAC.
Basic Mode Operation

In Basic Mode:

All voice-only calls originate at the voice station. All multimedia calls originate with the H.320 DVC system. All incoming voice calls attempt to alert at the voice station and receive all standard voice call treatment. All incoming H.320 multimedia calls attempt to alert on the H.320 DVC system initially. If answered, a 2-way video call will result. The Basic multimedia complex voice station will not be involved in the call in any way. If the H.320 multimedia call is not answered at the H.320 DVC system and the Basic multimedia complex voice station has the H.320 field administered to y, the call will: - Time out at the DVC system. - Alert at the associated voice station set as a voice-only call. - Receive all standard voice call treatment.
Call control depends on what type of call is being originated. - Video is received and controlled at the PC. - Voice is received and controlled at the telephone set.
The voice station of a Basic multimedia complex must manually add their multimedia endpoint to a multimedia conference. There is limited support for multimedia feature interactions. A specific set of voice features work for multimedia calls. Service Links are not used by Basic mode complexes. A single number may be used to reach the Basic multimedia complex for voice or H.320 multimedia calls.
Enhanced Mode Operation

The Enhanced multimedia complex provides a much more tightly coupled integration of the complex voice station and H.320 DVC system. In Enhanced Mode:

Both multimedia and voice calls must originate at the telephone set. Voice and multimedia calls can be controlled at the telephone set. Conferencing is spontaneous and established just like a voice-only conference call. There is extensive support for multimedia feature interaction. Most voice features work the same for multimedia calls. Service Links can be either "permanent" or "as-needed."
Physical Installation
The physical components necessary to utilize MMCH capabilities include:

H.320 DVC systems that are BRI connected to the Avaya DEFINITY Server. Non-BRI multifunction telephones. Avaya TN787 MultiMedia Interface (MMI) and TN788 Voice Conditioner (VC) boards. A T.120 Extended Services Module (ESM) server (necessary only if you plan to do T.120 data collaboration). Connectivity of the ESM requires an additional TN787 along with a TN2207 DS1 circuit pack.
Dual Port Desktop

Both Basic and Enhanced multimedia complexes are dual-port desktops that consist of:

A BRI-connected multimedia-equipped PC that supports the H.320 protocol. A non-BRI-connected multifunction telephone set.
The PC and the multifunction telephone are individually wired to the Avaya DEFINITY Server. These two pieces of equipment can be administratively associated to form a Basic or ENHANCED multimedia complex MMCH works with any H.320 system that is fully H.320 compliant and operates at the 2B or 128K rate. Note: If you intend to share applications among users or whiteboard capabilities, the endpoint software you choose must also support the T.120 protocol.
Note:
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The following endpoint-software packages have been tested:

PictureTel PCS 50 & PCS 100, Release 1.6T. Proshare 2.0a, 2.1. Zydacron Z250 Ver. 2.02, Z350 Ver. 1.2 (With Netmeeting 2.0).
MMI & VC hardware

The MMCH feature requires the use of two additional circuit packs:

Multi Media Interface (MMI) TN787J. Voice Conditioner (VC) TN788B.
The TN787 and TN788 are service circuit packs. The TN787 supports simultaneous operation of 16 2B H.320 calls. The TN788 supports the voice processing for 4 H.320 endpoints.

These service circuit packs may be located in any Port Network. These packs do not require any translations as part of their implementation. The MMI and VC circuit packs are resource circuit packs akin to the Tone Detector circuit packs. These circuit packs require no administration on Communication Manager and may be located in multiple port networks.
T.120 Data Collaboration Server

The Extended Services Module (ESM) provides T.120 data collaboration capability on a MMCH multipoint H.320 video conference.
Each person in the conference who wants to participate in the data collaboration session, must have a personal computer with an H.320 video application that supports the T.120 protocol. The Avaya DEFINITY Server must have an ESM installed.
ESM Installation
Figure 144: Typical Multimedia Call handling ESM Connections
Figure notes: 1. Port B Y-cable connector to a TN787 multimedia interface (MMI) circuit pack 2. Port A Y-cable connector to a TN2207 PRI circuit pack 3. 25-pair Y-cable 4. 356A adapter 5. D8W cord connected to 356A adapter S/B port 8 6. Extended services module (ESM) 7. Port B on compatible primary rate interface (PRI) card
Use the following procedure and Typical Multimedia Call handling ESM Connections on page 323 to connect to the ESM equipment: 1. Install the TN2207 primary rate interface (PRI) circuit pack and the TN787 multimedia interface (MMI) circuit pack in the port carrier of the server for Avaya Communication Manager. Note: These two circuit packs should be co-located in the cabinet since they must be connected by a Y-cable on the back plane of the Avaya DEFINITY Server. 2. Record the circuit pack locations. 3. Connect the ESM Y-cable as shown. 4. Administer the DS1 Circuit Pack screen and the Signaling Group screen for the ESM (see ESM T.120 Server Administration on page 332). 5. Configure the ESM adjunct.
Note:
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Planning for MMCH

The following are some of the tasks you perform in planning and administering MMCH.
Planning the system

Questions to help you use Avaya Communication Manager for multimedia are:

How many MMCH users are you going to have? How many multimedia calls do you expect to have at any given time?
With the information above you can determine how many Voice Conditioner (VC) and Multimedia Interface (MMI) circuit packs you need.
Will users need data collaboration capabilities? If so, you need to install the Extended Services Module (ESM). Which stations, hunt groups or vectors need early answer? Do you have ISDN-PRI trunks? It is possible to use separate DS1 trunks for data, but ISDN-PRI trunks are recommended.
Installation checklist
1. Purchase MMCH right-to-use. 2. Avaya enable MMCH on System Parameters Customer-Options screen. 3. Administer default multimedia outgoing trunk parameter selection on the Feature-Related System-Parameters Features screen. 4. Administer MMCH related feature access codes on the Feature Access Code screen. 5. Install and administer hardware:

Install MMIs, VCs and the ESM. Administer the ESM to ECS connection DS1 Circuit Pack and Signaling Group screens. Establish maintenance parameters Maintenance-Related System Parameters screen.
6. Administer multimedia complexes:
Administer data modules Data Module screen, or Data Module page of the Station screen. Administer stations as part of a multimedia complex, assign associated data module extension, multimedia mode, service link mode and appropriate multimedia buttons Station screen.
7. Administer early answer and H.320 flag for stations, the early answer flag for hunt groups, and the multimedia flag for vectors as appropriate. 8. Train end users. 9. Monitor traffic and performance.
Related screens
System-Parameters Customer-Options - Multimedia Call Handling (Basic) - Multimedia Call Handling (Enhanced)
Feature Related System-Parameters - Default Multimedia Outgoing Trunk Parameter Selection (p.2)
Maintenance-Related System Parameters - Packet Bus Activated = y - Minimum Maintenance Thresholds - MMIs, VCs
Data Module (type = 7500 or WCBRI) - Multimedia (p. 1) = y - XID (p. 2) = n - MIM Support (p. 2) = n
Station - MM Complex Data Ext (p. 1) - H.320 Conversion (p. 2) - Multimedia Early Answer (p. 2) - Multimedia Mode (p.2) - Service Link Mode (p.2) - Feature Buttons (p.3) (optional)
Hunt Group - MM Early Answer (optional)
Call Vector - Multimedia (optional)
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Feature Access Codes - Basic Mode Activation (p.5) - Enhanced Mode Activation (p.5) - Multimedia Call Access Code (p.5) - Multimedia Data Conference Activation & Deactivation (p.5) The Multimedia Data Conference Deactivation FAC must be entered after you are active on a multimedia call. To enter the FAC: 1. Select Transfer. 2. Receive a dialtone. 3. Dial the FAC. 4. Receive a confirmation tone. 5. Re-select the call appearance for the held multimedia call. - Multimedia Multi-Address Access Code (p.5). - Multimedia Parameter Access Code (p.5).
DS1 Circuit Pack (ESM Only) - Bit Rate=2.048. - Line Coding=hdb3. - Signaling Mode=isdn-pri. - Connect=pbx. - Interface=network. - Country Protocol=1. - CRC=y. - MMI Cabling Board.
Signaling group (ESM Only) - Primary D-Channel.
Administration commands
System-Parameters Customer-Options
To enable the MMCH feature, you need to purchase a new license file.
System-Parameters Features screen

The default bandwidth for MMCH calls is defined on the System-Parameters Features screen. Note: Originating a multimedia call with the mm-call button will originate a call according to the Default Multimedia Parameters selected on the System Parameters -Features screen.

Note:
This default parameter will be either 2x56 or 2x64. The bearer capability of the multimedia calls will either be 56K or 64K and the bandwidth will be 2B channels.
Data module screen

The H.320 DVC system should contain a BRI interface. You must connect this BRI interface to a port on a TN556 BRI circuit pack and administer it as a BRI data module.

You may administer the data endpoint type as 7500 (recommended) or WCBRI. The fields for multimedia are the same on either screen. The administration for a Basic mode and an Enhanced mode data module are exactly the same.
Figure 145: Data Module screen (Page 1 of 2)

Page 1 of 2 DATA MODULE 65001 Name: ___________________________ 7500_______ COS: 1_ Multimedia? y _____ COR: 1_ MM Complex Voice Ext: 67434 _____
Data Extension: Type: Port: ITC:
ABBREVIATED DIALING List1: ____________ SPECIAL DIALING OPTION: hot-line HOT LINE DESTINATION Abbreviated Dialing Dial Code (From above list): _ CIRCUIT SWITCHED DATA ATTRIBUTES (used for modem pooling) Default Duplex: full Default Mode: async Default Speed: 1200_ DATA MODULE CAPABILITIES Default ITC: restricted Default Data Application? M2_A
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Figure 146: Data Module screen (Page 2 of 2)

Page 2 of 2 DATA MODULE BRI LINK/MAINTENANCE PARAMETERS XID? n Fixed TEI? n MIM Support? n TEI: ___
Type Set the data module type to 7500 or WCBRI. Multimedia This field appears on the Data Module screen only if MM is set to y on the System-Parameters Customer Options screen. Enter y to enable this data module to be multimedia compliant. MM Complex Voice Ext: (display only) This field contains the number of the associated telephone in the complex. This is a display-only field, and is blank until you enter the data module extension in the Station screen MM Complex Data Ext field. Once you have done that, these two extensions are associated as two parts of a multimedia complex. XID and MIM Support Valid entries are y (default) and n. These fields must be set to n.
Station screen
After you have administered the BRI data module, use the Station screen to associate it with a voice station to screen a multimedia complex. This is a one-to-one relationship: you can administer only one station and one data endpoint per multimedia complex. Neither the voice station, nor the data endpoint can be a member of another multimedia complex. Note: A BRI station cannot be part of a multimedia complex.
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H.320 Conversion Valid entries are y and n (default). This field is optional for non-multimedia complex voice stations and for Basic multimedia complex voice stations. It is mandatory for Enhanced multimedia complex voice stations. Because the system can only handle a limited number of conversion calls, you may need to limit the number of telephones with H.320 conversion. Enhanced multimedia complexes must have this flag set to y. For non-multimedia complex voice stations, setting this field to y allows H.320 calls to convert to voice and alert at the stand-alone voice station. If the call is unanswered at the voice station, the call will follow standard voice treatment. Any subsequent station that is reached in the routing of this call, that is, coverage points, forwarded destinations, call pickup members, and so forth, do not need to have the H.320 field enabled. The H.320 field is only needed at the first station that may receive the H.320 call.
For Basic multimedia complex voice stations, setting this field to y allows H.320 calls to convert to voice and alert at the Basic multimedia complex voice station after an attempt has been made to offer the call to the H.320 DVC system. If the call is unanswered at the H.320 DVC system, the call will alert at the voice station after 5 seconds or after the administered number of rings as specified in the voice stations coverage path. If the call is unanswered at the voice station, the call will follow standard voice treatment. Any subsequent station that is reached in the routing of this call, that is, coverage points, forwarded destinations, call pickup members, and so forth, do not need to have the H.320 field enabled. The H.320 field is only needed at the first station that may receive the H.320 call.
Service Link Mode - The service link is the combined hardware and software multimedia connection between an Enhanced mode complexs H.320 DVC system and the Avaya DEFINITY Server which terminates the H.320 protocol. A service link is never used by a Basic mode complex H.320 DVC system. Connecting a service link will take several seconds. When the service link is connected, it uses MMI, VC and system timeslot resources. When the service link is disconnected it does not tie up any resources. The Service Link Mode can be administered as either as-needed or permanent as described below: - As-Needed - Most non-call center multimedia users will be administered with this service link mode. The as-needed mode provides the Enhanced multimedia complex with a connected service link whenever a multimedia call is answered by the station and for a period of 10 seconds after the last multimedia call on the station has been disconnected. Having the service link stay connected for 10 seconds allows a user to disconnect a multimedia call and then make another multimedia call without having to wait for the service link to disconnect and re-establish. - Permanent - Multimedia call center agents and other users who are constantly making or receiving multimedia calls may want to be administered with this service link mode. The permanent mode service link will be connected during the stations first multimedia call and will remain in a connected state until the user disconnects from their PCs multimedia application or the Avaya DEFINITY Server restarts. This provides a multimedia user with a much quicker video cut-through when answering a multimedia call from another permanent mode station or a multimedia call that has been early answered.
Multimedia Mode - There are two multimedia modes, Basic and Enhanced, as described below: - Basic - A Basic multimedia complex consists of a BRI-connected multimedia-equipped PC and a non-BRI-connected multifunction telephone set. When in Basic mode, users place voice calls at the multifunction telephone and multimedia calls from the multimedia equipped PC. Voice calls will be answered at the multifunction telephone and multimedia calls will alert first at the PC and if unanswered will next alert at the voice station if it is administered with H.320 = y. A Basic mode complex has limited multimedia feature capability as described in Basic Mode Operation on page 320). - Enhanced - An Enhanced multimedia complex consists of a BRI-connected multimedia-equipped PC and a non-BRI-connected multifunction telephone. The Enhanced mode station acts as though the PC were directly connected to the
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multifunction telephone; the service link provides the actual connection between the Avaya DEFINITY Server and the PC. Thus, voice and multimedia calls are originated and received at the telephone set. Voice and multimedia call status are also displayed at the telephone set. An Enhanced mode station allows multimedia calls to take full advantage of most call control features as described in Enhanced Mode Operation on page 321.
Multimedia Early Answer Valid entries are y and n (default). This field lets you set this telephone for early answer of multimedia calls. The system will answer the incoming multimedia call on behalf of the station and proceed to establish the H.320 protocol. After audio path has been established to the caller, the call will then alert at the voice station. The station may then answer by going off-hook and will have immediate audio path. No hourglass tone will be heard by the answering party (see Hourglass Tone on page 339). Example: An administrative assistant who does not have a multimedia PC, but may get multimedia mode calls from forwarding or coverage, may want to set the H.320 flag to y and the early answer flag to y on their voice station. This allows any multimedia call to be presented to the station with immediate voice path rather than hourglass tone. The answered call could then be transferred as voice to voice mail or transferred as multimedia to a user equipped with a multimedia endpoint.
Multimedia Buttons
There are six new multimedia specific buttons that may be added to a voice station. Most of them may be placed on any voice station, whether it is part of a Basic multimedia complex, an Enhanced multimedia complex or not part of any multimedia complex. Two feature buttons, mm-basic and mm-pcaudio, may only be placed on stations which are part of an Enhanced multimedia complex. All of the multimedia specific feature buttons have a corresponding feature access code except mm-pcaudio and mm-cfwd.

The mm-pcaudio feature can only be used via button. The mm-cfwd button may be replaced by the standard "call forward" FAC followed by the "multimedia call" FAC. mm-call -This button may exist on any voice station. Most multimedia enabled users will want an mm-call button. This button (or its corresponding FAC) must be used to indicate that the user is placing a multimedia mode call. To place a multimedia mode call the user would go off-hook, select an idle call appearance, and press the mm-call button followed by the destination extension digits. If the user has a speakerphone they can simply press the mm-call button, which preselects an idle call appearance, followed by the destination extension digits. The mm-call button lamp lights when you press this button during call origination. The lamp also lights to indicate that the selected call appearance is a multimedia mode call.
mm-basic - This button is only allowed on the voice station of a multimedia complex. The mm-basic button toggles a station between Basic and Enhanced modes. This button can NOT be used to change the stations multimedia mode when the station has an active multimedia call appearance. Toggling between Basic and Enhanced mode changes the stations administered Multimedia mode. When in Basic mode this field on the Station screen will show basic. When in Enhanced mode this field on the Station screen will show enhanced. The current station Multimedia mode will be saved to translation when a save translation command is executed.
mm-pcaudio - This button only works for an Enhanced multimedia complex voice station. When originating or receiving a multimedia call, the audio path is connected to the voice stations handset or speakerphone device. The mm-pcaudio button allows a user to switch the audio portion of any call to their PCs audio input/output device (if available). To switch the audio path to the PC while active on a call, the user presses the mm-pcaudio button (if off-hook you may now hang up the handset). The mm-pcaudio buttons status lamp will light up when the button is pushed to move the audio path to the PC and remain lit while the audio path is at the PC device. Note: If you are on a voice only call, the voice path will switch to the PC device but you will get muted or loopback video depending on the multimedia endpoint software. A user may simply go off-hook on their voice station or press the speakerphone button to move the audio path of a multimedia call from the PC back to the voice station. Pressing the mm-pcaudio button while the status lamp is lit and the voice stations handset is on-hook will disconnect the user from the active call.
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mm-datacnf - Pressing the mm-datacnf button from any voice station that is participating in a multimedia call will light the status lamp and alert the Avaya DEFINITY Server that you want to enable T.120 data collaboration with the other parties on the call. The button status lamp will also light for other participants in the multimedia call who have mm-datacnf buttons. Pressing this button from the voice station that enabled data collaboration on a multimedia mode call will deactivate the data session and revert to a voice and video call. If you are participating on a multimedia call with data collaboration, but did not initiate the data collaboration, and you press this button, the status lamp led will flash momentarily and the T.120 data services will not be terminated, (only the station that activated the collaboration session can deactivate it). This button only works for stations connected to an Avaya DEFINITY Server equipped with an ESM adjunct.
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mm-cfwd - The mm-cfwd button allows a user to indicate that multimedia mode calls will be forwarded as multimedia mode calls to a specific forwarded-to destination. If voice call forwarding is active and multimedia call forwarding is not active then multimedia calls going off of the Avaya DEFINITY Server will be forwarded as voice only calls. The mm-cfwd button status lamp will be lit to indicate that multimedia call forwarding is activated. Pressing the mm-cfwd button when the lamp is lit will deactivate multimedia call forwarding. Note - pressing the mm-cfwd button is the same as dialing the regular call-fwd FAC followed by the mm-call button or FAC followed by the desired forwarded-to extension digits.
mm-multinbr - The mm-multinbr call button is similar to the mm-call button. It allows origination of a multimedia call from any voice station. It is used when the destination being dialed requires a different address for each of the 2 B-channels. An example of this is Central Office provided ISDN-BRI. This type of BRI line is provisioned with separate listed directory numbers for each B-channel. In order to make a 2B multimedia call to such a device, two sets of address must be entered. Originating a multimedia call with the mm-multinbr button will originate a call according to the Default Multimedia Parameters selected on the System Parameters Features screen. This default parameter will be either 2x56 or 2x64. The bearer capability of the multimedia calls will either be 56K or 64K and the bandwidth will be 2B channels.
ESM T.120 Server Administration

Figure 147: DS1 Circuit Pack screen
change ds1 1c09 DS1 CIRCUIT PACK Location: 01C09 Bit Rate: 2.048 Signaling Mode: isdn-pri Connect: pbx Name: Line Coding: hdb3 Page 1 of 1
Interface: network Country Protocol: 1 CRC? y
Idle Code: 11111111 MMI Cabling Board: 01C10 DCP/Analog Bearer Capability: 3.1kHz MMI Interface: ESM
Slip Detection? n
Near-end CSU Type: other
From the system administration terminal: 1. Type list configuration all, and a list of the installed carriers, circuit packs, and ports appears. 2. Record the location (board number) of the MMI board cabled to the TN2207 slot and verify that all other required circuit packs are present. 3. Enter add DS1 xxxxx, (where xxxxx is the location of the TN2207 PRI circuit pack recorded in step 2), and the DS1 Circuit Pack administration screen appears. 4. Set the Name field to ESM DS1. 5. Set the Bit Rate field to 2.048. The TN2207 DS1 must have a bit rate of 2.048, even if all other DS1 boards in the system are operating at 1.544. Verify the 24/32 channel switch on the circuit pack is in the 32 channel position. 6. Set the Line Coding field to hdb3. 7. Set the Signaling Mode field to isdn-pri. 8. Set the Connect field to pbx. 9. Set the Interface field to network. 10. Set the Country Protocol field to 1. 11. Set the CRC field to y. 12. The Idle Code default is 11111111. 13. The DCP/Analog Bearer Capability default is 3.1 kHz. 14. Set the MMI Cabling Board field to xxxxx (where xxxxx is the location of the TN787 MMI circuit pack recorded in step 2). This must be the slot for port B of the Y-cable. 15. The MMI Interface field ESM appears. 16. Enter add signaling-group next. The Signaling Group screen appears. Figure 148: Signaling Group screen
change signaling-group 6 SIGNALING GROUP Group Number: 6 Associated Signaling? y Primary D-Channel: 01C0916 Trunk Group for Channel Selection: Supplementary Service Protocol: a Max number of NCA TSC: 0 Max number of CA TSC: 0 Trunk Group for NCA TSC: Page 1 of 5
17. Set the Associated Signaling field to y.
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18. Set the Primary D-Channel Port field to xxxx16 (where xxxx is the address of the TN2207 PRI circuit pack, for example: 1B0516). 19. The Max Number of NCA TSC default is 0. 20. The Max Number of GA TSC default is 0. 21. Trunk Group for NCA TSC ____ (leave blank). 22. Trunk Group for Channel Selection____ (leave blank). 23. Logoff the terminal and then log back on the terminal to view your changes.
Troubleshooting
To determine ESM link status, enter the following commands from the system administration terminal: 1.Status esm 2.Status signaling-group 3.List MMI Note: When you move ESM circuit packs, you MUST remove the DS1 and signaling group translations. You cannot use the change circuit pack command.
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When a vector is used to route video (56K/64K) calls to a hunt group comprised of data extensions, the vector must have the Multimedia field set to n. This field causes multimedia calls routed through the vector to receive early answer treatment prior to processing the vector steps. This provides a talk path to the caller for announcements or immediate conversation with an agent and starts network billing for the incoming call when vector processing begins.
Understanding the Multimedia Complex

1-number access
1-number access permits originating users to make voice or multimedia calls to a Basic multimedia complex by dialing the same number for either type of call. The number may be the voice station extension or the data module extension. If the incoming call is a voice call, Avaya Communication Manager directs it to the telephone. If the incoming call is 56K or 64K data call, Avaya Communication Manager recognizes it as such and sends it to the multimedia endpoint. Likewise, if a voice call is addressed to the data extension, the system recognizes this and directs the call to the voice station. Calls originating on the same server as the Basic mode complex destination may always use 1-number access for voice or video. In order to take advantage of 1-number access for calls originating from a remote location, the incoming calls must arrive over ISDN-PRI trunks. If the system is setup with separate data non-PRI digital facilities multimedia calls must be made to the data extension.
AVD (alternate voice/data) trunk groups cannot be used to provide 1-number access with MMCH. If the AVD trunk group has a BCC of 0, all calls arriving over the AVD trunk to the Basic mode complex will be assumed to be voice calls. If the AVD trunk group has a BCC of 1 or 4, all calls arriving over the AVD trunk to the Basic mode complex will be assumed to be multimedia calls.
Originating voice calls

All voice calls are originated at the voice station.
Originating multimedia calls

For a Basic mode complex, multimedia calls are normally originated at the users multimedia equipped PC. These multimedia calls use the associated stations COR/COS. The voice station of a Basic multimedia complex may also use the mm-call button or FAC, and the mm-multinbr button or FAC to originate multimedia calls. When these methods are used, a multimedia call is originated from the voice station. In order for the Basic multimedia complex to receive video, the user must make a call from the H.320 DVC system to the voice station of the complex or must make a multimedia call from the voice station to the H.320 DVC. This allows the station to spontaneously add themselves or other parties to a multimedia conference. 1. H.320 DVC system GUI. The normal way for a Basic multimedia complex endpoint to originate a multimedia call is through the vendor provided user interface. Generally, digits to dial are entered, speed is selected and the call originates from the DVC system. The voice station is not involved in such as origination. Any voice station may use the following mechanisms to originate a multimedia call from the voice station. For stations that are not part of a multimedia complex, video cannot be provided. For voice stations that are part of a Basic multimedia complex, video is not provided until a multimedia call is made from the complexs H.320 DVC system to the voice station or a multimedia call is made from the voice station to the H.320 DVC system. Video is automatically included for Enhanced multimedia complexes. 2. mm-call (Multimedia Call) button. If the station has an mm-call button administered, the user goes off-hook and selects the mm-call button. The user may select the mm-call button and then go off-hook. If the user has a speakerphone on the station, the user may originate the call simply by selecting the mm-call button. The speakerphone will automatically be placed off-hook and dialtone will be heard. Upon selection of the mm-call button, the mm-call status lamp (green LED) should become solid. The user now dials the destination address digits. The destination address may be provided by dialing digits, using abbreviated dial entries, last number dialed, station busy indicators, etc. Originating a multimedia call with the mm-call button will originate a call according to the Default Multimedia Parameters selected on the Feature-Related System Parametersscreen. This default parameter will be either 2x56 or 2x64. The bearer capability of the multimedia calls will either be 56K or 64K and the bandwidth will be 2B channels.
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For calls with a bandwidth of 2B, use of the mm-call button to originate will cause the same destination address to be used for both channels of the 2B call. The section below on the mm-multinbr button/FAC provides information on originating a 2B call where the destination has a different address for each B-channel. Note: The mm-call feature button is generally used by stations that are part of an Enhanced multimedia complex, but may be used by any station to originate a multimedia call. 3. Multimedia Call feature access code. For stations that do not have an administered mm-call button, the Multimedia call feature access code may be used instead. The user goes off-hook on the station, waits for dialtone, then dials the MM-call FAC, receives dialtone again and then dials the call normally. The destination address may be provided by dialing digits, using abbreviated dial entries, last number dialed, station busy indicators, etc. Originating a multimedia call with the mm-call button will originate a call according to the Default Multimedia Parameters selected on the Feature-Related System Parameters screen. This default parameter will be either 2x56 or 2x64. The bearer capability of the multimedia calls will either be 56K or 64K and the bandwidth will be 2B channels. For calls with a bandwidth of 2B, use of the mm-call button to originate will cause the same destination address to be used for both channels of the 2B call. The section below on the mm-multinbr button/FAC provides information on originating a 2B call where the destination has a different address for each B-channel. Note: The mm-call feature access code is generally used by stations that are part of an Enhanced multimedia complex, but may be used by any station to originate a multimedia call. 4. mm-multinbr (Multimedia Multi-number) button. The mm-multinbr button is similar to the mm-call button. It allows origination of a multimedia call from a voice station. It is used when the destination being dialed requires a different address for each of the 2 B-channels. An example of this is Central Office provided ISDN-BRI. This type of BRI line is provisioned with separate listed directory numbers for each B-channel. In order to make a 2B multimedia call to such a device, two sets of addresses must be entered. The user goes off-hook and selects the mm-multinbr button. The user may select the mm-multinbr button and then go off-hook. If the user has a speakerphone on the station, the user may originate the call simply by selecting the mm-multinbr button. The speakerphone will automatically be placed off-hook and dialtone will be heard. Upon selection of the mm-multinbr button, the mm-multinbr and mm-call (if present) status lamp (green led) should light steadily. The user now dials the first destination address digits. The destination address may be provided by dialing digits, using abbreviated dial entries, last number dialed, etc. The system will provide dialtone after the first address has been completed. The user now dials the second destination address digits. The destination address may be provided by dialing digits, using abbreviated dial entries, last number dialed, etc. After the 2nd address has been collected the mm-multinbr status lamp will go off.
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Originating a multimedia call with the mm-multinbr button will originate a call according to the Default Multimedia Parameters selected on the Feature-Related System Parameters screen. This default parameter will be either 2x56 or 2x64. The bearer capability of the multimedia calls will either be 56K or 64K and the bandwidth will be 2B channels. Note: The mm-multinbr feature button is generally used by stations that are part of an Enhanced multimedia complex, but may be used by any station to originate a dual address multimedia call. 5. Multimedia Multi-number Call feature access code. For stations that do not have an administered mm-multinbr button, the Multimedia Multi-number call feature access code may be used instead. It allows origination of a multimedia call from a voice station. It is used when the destination being dialed requires a different address for each of the 2 B-channels. An example of this is Central Office provided ISDN-BRI. This type of BRI line is provisioned with separate listed directory numbers for each B-channel. In order to make a 2B multimedia call to such a device, two sets of addresses must be entered. The user goes off-hook and dials the MM-multinbr feature access code. Upon dialing of the MM-multinbr FAC, the mm-call (if present) status lamp (green led) should become solid. The user now dials the first destination address digits. The destination address may be provided by dialing digits, using abbreviated dial entries, last number dialed, etc. The system will provide dialtone after the first address has been completed. The user now dials the second destination address digits. The destination address may be provided by dialing digits, using abbreviated dial entries, last number dialed, etc. Originating a multimedia call with the MM-multinbr FAC will originate a call according to the Default Multimedia Parameters selected on the Feature-Related System Parameters screen. This default parameter will be either 2x56 or 2x64. The bearer capability of the multimedia calls will either be 56K or 64K and the bandwidth will be 2B channels. Note: The mm-multinbr FAC is generally used by stations that are part of an Enhanced multimedia complex, but may be used by any station to originate a dual address multimedia call. 6. Multimedia parameter selection feature access code. This FAC is used to originate a multimedia call that wishes to use a different bearer and bandwidth than the system default. For example, if the system has a default multimedia parameter of 2x64 and the user wishes to make a call to a destination that is known to only have 56K digital facilities, the MM parameter selection FAC can be used to select a bearer and bandwidth of 2x56 for this specific call. The MM parameter selection FAC may be used in conjunction with the mm-multinbr button or FAC to make a single or dual address multimedia call at the desired bearer and bandwidth. The user goes off-hook and dials the MM-parameter selection feature access code. Dialtone is returned. The user enters a single digit, 1 or 2, where 1 = 2x64, 2 = 2x56. All other digits will produce reorder. Dialtone is returned. Upon dialing of the MM-parameter selection FAC, the mm-call (if present) status lamp (green led) should become solid. The user may indicate a dual-address call at this point with the mm-multinbr button or FAC. The
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user now dials one or two sets of destination address digits. The destination address may be provided by dialing digits, using abbreviated dial entries, last number dialed, etc. Note: The mm-parameter selection FAC is generally used by stations that are part of an Enhanced multimedia complex, but may be used by any station to originate a dual address multimedia call. 7. Dialing sequences that include TACs, AAR, ARS, Authorization codes, CDR account codes, FRLs 1. Single address with TAC

Note:
Dial mm-call button or FAC, Hear dialtone Dial TAC, Dial destination digits
2. Dual address with TAC

Dial mm-multinbr button or FAC, Hear dialtone Dial TAC, Dial 1st dest. digits, Hear dialtone Dial TAC, Dial 2nd dest. digits
3. Single address with AAR/ARS

Dial mm-call button or FAC, Hear dialtone Dial AAR/ARS, Dial destination digits
4. Dual address with AAR/ARS

Dial mm-multinbr button or FAC, Hear dialtone Dial AAR/ARS, Dial 1st dest. digits, Hear dialtone Dial AAR/ARS, Dial 2nd dest. digits
5. Single address with AAR/ARS and authorization code

Dial mm-call button or FAC, Hear dialtone Dial AAR/ARS FAC, Dial destination digits, Hear stutter dialtone Dial authorization code
6. Dual address with AAR/ARS and authorization code

Dial mm-multinbr button or FAC, Hear dialtone Dial AAR/ARS FAC, Dial 1st dest. digits, Hear dialtone Dial AAR/ARS FAC, Dial 2nd dest. digits, Hear stutter dialtone Dial authorization code
7. Single address with TAC or AAR/ARS and CDR account code

Dial mm-call button or FAC, Hear dialtone Dial CDR FAC, Hear dialtone Dial CDR account code, Hear dialtone Dial TAC or AAR/ARS, Dial destination digits
8. Dual address with TAC or AAR/ARS and CDR account code

Dial mm-multinbr button or FAC, Hear dialtone Dial CDR FAC, Hear dialtone Dial CDR account code, Hear dialtone Dial TAC or AAR/ARS, Dial 1st dest. digits Dial TAC or AAR/ARS, Dial 2nd dest. digits
Receiving voice calls

Any voice calls directed to the voice or data extension of a Basic multimedia complex will ring at the voice station.
Receiving multimedia calls

Any data calls directed to the voice or data extension of a Basic multimedia complex will ring at the multimedia equipped PC if it is available. You may answer the multimedia call at the PC and voice and video will connect to the PC. If the data endpoint is unavailable, the system verifies that the telephone of the complex is administered with the H.320 field set to y. If so, the system converts the call to voice and sends it to the telephone of the multimedia complex, where the call then alerts.
Hourglass Tone
When a voice station answers a converted multimedia call, the answering party may hear different things depending on the nature of the originator. If the origination is directly from an H.320 DVC system or if the originator is an Enhanced mode complex on a remote server, an immediate audio path will not exist between the two parties. This is because the H.320 protocol must be established after the call is answered. It takes several seconds for the H.320 protocol to establish an audio path. During this interval the answering party will hear special ringback. When the audio path exists the special ringback will be removed and replaced with a short incoming call tone indicating that audio now exists. The combination of special ringback followed by incoming call tone is referred to as "hourglass tone." Hourglass tone is an indication to the answering party that they should wait for the H.320 call to establish audio.
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Early Answer
The answering party may administer their station to avoid hearing hourglass tone. With the Station screen Early Answer field set to y, the system answers the incoming multimedia call on behalf of the station and establishes the H.320 protocol. After audio path has been established, the call will then alert at the voice station of the Basic complex destination. The station may then answer by going off-hook and will have immediate audio path. No hourglass tone will be heard by the answering party. If the H.320 field is not set to y for the telephone of a Basic multimedia complex, H.320 calls alert at the multimedia endpoint until the caller drops. If an H.320 call is directed to a telephone with H.320 set to n, the system denies the call. You can assign H.320 conversion to any voice station.
Authorization
Multimedia complexes require the same types of authorization (COR/COS) as standard telephones. If a call is addressed to the voice extension, the system checks the COR/COS of the telephone, whether the call is voice-only or multimedia. If a call is addressed to the data extension, the system checks the COR/COS of the data endpoint. If the call is subsequently redirected to the voice station, the system does a second COR/COS check for the authorization of the voice station. Calls originated from the PC use the COR/COS of the voice station.
Adjunct Switch Applications Interface

ASAI is not expected to support call-association for data calls. Therefore Avaya does not recommend that you use ASAI for multimedia.
Administered Connections
Basic Multimedia endpoints may serve as the origination point or destination of an administered connection.
Authorization and Barrier Codes

Basic Mode multimedia users or off-premises PC users may not be able to respond to prompts for authorization or barrier codes. Multimedia endpoints do not recognize the prompts. An on-premises user might be able to use Remote Access and enter the entire digit string at once before launching the call, but it would be better to eliminate the need for such codes for multimedia users who need to call off premises.
Bridged Appearances
Voice users can bridge onto a call if the user has a bridged appearance of a voice member of the call.
Call redirection
Calls directed to either member of the Basic multimedia complex are subject to redirection (coverage, forwarding). Avaya Communication Manager converts calls to voice before sending them to coverage. Calls redirected through call forwarding maintain multimedia status if forwarded from the data endpoint.
Conferencing
A multimedia conference can consist of multimedia and voice-only conferees. All multimedia conferees are added to a multimedia conference by a voice-terminal user on Communication Manager , who acts as the controller of the multimedia conference. When the controller is a Basic complex voice station, the controller must remain on the conference until all parties have joined. Once all endpoints are on the conference, the voice-terminal user may put the call on hold or drop, if the user wishes. Video conferees can see only their local video and one other party. If more than two people are involved in a video conference, the person who is speaking is the one whose video appears to other conferees. The speakers video shows the previous speaker. This changes dynamically as the speaker changes.
Creating a multi-party video conference

All multimedia conferences must be controlled by a voice telephone. Multimedia conferees may be added by calling the voice telephone or by having the voice telephone make a multimedia call to other DVC endpoints. The controller can then conference together individual parties to create a multimedia conference. To set up a multimedia conference: 1. Determine who is going to be the conference controller. 2. At the appointed time, the conference controller calls his or her telephone from the multimedia endpoint by dialing the 1-number extension. Once this call is established, the controller conferences in other calls as if this were a voice conference. The controller continues to add conferees in this manner until all conferees have joined, or until the number of conferees reaches the administered limit. 3. The conference controller may also add voice or multimedia parties to the conference spontaneously. The controller presses CONFERENCE, makes a voice or multimedia call to a new party. To make a multimedia call, the controller must originate a call using the mm-call button or FAC or the mm-multinbr button or FAC. After the new party begins alerting, the controller may press CONFERENCE to add the party to the existing conference call on hold.
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Coverage
Multimedia calls to a Basic mode complex are subject to the same coverage criteria as voice calls and follow the coverage path administered for the voice station of the Basic multimedia mode complex. If a plain voice station or a Basic mode complex is the covering party, the answering voice station will receive audio only. If all voice stations in the coverage path have the station screen Early Answer field set to n and the originator of the multimedia call was not a local Enhanced mode complex, the answering station will hear hourglass tone. If an Enhanced mode complex is the covering party, the answering voice station will receive voice and video. If all voice stations in the coverage path have the station screen Early Answer field set to n and the originator of the multimedia call was not a local Enhanced mode complex, the answering station will hear hourglass tone.
Coverage: Multimedia calls and off-net call coverage

If the principal stations coverage path include a remote coverage point, the multimedia call will cover off-switch as voice only. If the call is unanswered off-switch and proceeds to the next coverage point on-switch, the multimedia nature of the call is preserved.
Coverage: Multimedia calls and coverage to voice mail

Voice mail systems such as AUDIX are typically the last point in a coverage path and are usually implemented as a hunt group. In order to guarantee that the originator of an H.320 multimedia call hears the voice mail greeting, the hunt group that defines the list of voice mail ports should have the Early Answer field on the hunt group set to y. This field will have no effect on voice calls to the voice mail system.

Each channel of a 2-channel call generates a separate CDR record.
Data Collaboration
Once you have established a multi-point video conference, multi-point T.120 data collaboration may be enabled for that call. This will allow all video parties on the current conference to collaborate. T.120 Data conferencing is made possible through the Extended Services Module (ESM) server, which is an adjunct to Avaya Communication Manager. Up to six parties may participate in a single data conference, and up to 24 parties may use the ESM facilities for data collaboration at any given time.
Adding data sharing to a video conference 1. Set up a multimedia conference. 2. Once a multimedia call is active, any voice station in the conference, can initiate data collaboration by pressing the mm-datacnf button. Or, to use the feature access code to initiate a data conference, press the Transfer button. A second line-appearance becomes active and you hear dial tone. Dial the multimedia data conference feature access code. Confirmation tone is heard and the system automatically reselects the held call appearance of the multimedia conference. Avaya Communication Manager will select a data rate which is acceptable to all H.320 DVC systems in the current call. If the system does not have sufficient ESM server resources available for all parties currently in the call, the activation of T.120 data sharing will be denied. The mm-datacnf status lamp will flash denial or the mm-datacnf FAC will produce reorder. 3. Each H.320 DVC system in the conference call is joined to the data conference. On many DVC systems, the provided GUI may prompt the user with a dialog box, requesting the user to select a specific conference to join. With MMCH, there should only be one conference available to select. 4. The user must now use the PCs GUI to begin application sharing. The method for beginning application sharing or file transfer is different for each H.320 multimedia application. One of the H.320 DVC systems activates data sharing from the H.320 DVC vendor provided GUI. See your H.320 DVC system documentation for details. 5. The same H.320 DVC system as in step 4, opens an application, whiteboard, etc. to share and the image of the application is displayed on all H.320 DVC systems in the conference. For details on how multiple users may control the shared application, see the vendor provided documentation for your specific H.320 DVC system. 6. To end the data collaboration session and retain the voice/video conference, the station that selected the mm-datacnf button or FAC may press the mm-datacnf button or hit transfer and dial the mm-datacnf deactivation FAC. Note: As of this writing, many endpoints do not respond correctly to ending the data collaboration session and retaining voice/video. Some H.320 DVC systems drop the entire call. Avaya recommends that once T.120 data sharing has been enabled for a conference, that it remain active for the duration of the conference call. When all endpoints have dropped from the call, the T.120 resources will be released.
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Joining a multimedia conference after T.120 data sharing has been enabled.
If a multimedia conference with T.120 data sharing is already active and it is desired to conference in a new video endpoint, the new video endpoint can be conferenced into the existing call. The new endpoint will be allowed into the data conference if there exists sufficient ESM server resources for the new endpoint. The new endpoint will get voice/video and data sharing if the new endpoint supports the multi-layer protocol (MLP) data rate chosen by the system when T.120 data collaboration was activated. If the endpoint does not support the pre-existing MLP data rate, the new endpoint will only receive voice and video.
Single server or switch data collaboration.

When all parties involved in data collaboration conference are located on the same physical Avaya DEFINITY Server or media server, there is no restriction on the type of user. The parties may be any combination of Enhanced multimedia complexes, Basic multimedia complexes or stand-alone H.320 DVC systems.
Multi-switch data collaboration.

When all parties involved in data collaboration conference are not located on the same physical Avaya media server, the parties located on the Avaya server hosting the data conference (i.e. the server which activated mm-datacnf) may be any combination of Enhanced multimedia complexes, Basic multimedia complexes or stand-alone H.320 DVC systems. All parties on remote servers must not be Enhanced multimedia complexes: they must be Basic multimedia complexes or stand-alone H.320 DVC systems. Prior to originating or receiving a multimedia mode call, the mm-basic feature button or feature access code can be used to dynamically change an Enhanced mode complex into a Basic mode complex and back again.
Forwarding of voice/multimedia calls

In Basic mode you can forward calls from either the telephone or the multimedia endpoint. To forward a call from the multimedia endpoint: 1. At the PCs multimedia application, enter the call-forwarding feature access code (FAC) 2. Enter the forward-to number in the Dialed Number field on the endpoint software 3. Click the Dial button (or equivalent) Note: The PC multimedia software will probably respond with a message that the call failed, since it does not recognize the FAC. In fact, Avaya Communication Manager does receive the message, and forwards all multimedia calls addressed to the 1-number.
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If a call is forwarded from the telephone, the call converts to voice first. If using the multimedia endpoint to forward, the calls arrive at the forwarded-to extension as a data call. Such calls continue to ring until answered or abandoned, rather than follow a coverage path. Users can forward calls from the multimedia endpoint using the call forward FAC. You can also assign a call-forward button at the voice station to forward calls for the data endpoint. If a Basic multimedia complex has console permissions, that user can forward calls for others by dialing the FAC, the data extension, and then the forwarded-to number.
Call Park
A voice-terminal user can park any active call, voice or multimedia, and unpark the call from another telephone. Users cannot park or unpark calls using multimedia endpoints.
Call Pickup
Members of a pickup group can answer an H.320 call using a telephone after the call has been converted to voice. This is true for standard or directed call pickup.
Consult
After a call is converted to voice, consult may be used when transferring or conferencing the call.
COR/COS
The Class of Restriction and Class of Service for H.320 calls originated from a 1-number complex are the same as those of the telephone in the complex.
Data Call Setup

Basic complex multimedia endpoints are BRI data endpoints, and may use data call-setup procedures as provided by the software vendor.
Data Hotline
If endpoint software allows users to select the dial function without entering a number, the endpoint can be used for hotline dialing.
Dial Access to Attendant

Access to Attendant is blocked for a data call from a Basic mode multimedia endpoint.
Data Trunk Groups

Data trunk groups may be used to carry H.320 calls of a fixed (administered) bearer capability.
Hold
The voice station and multimedia endpoint of a Basic complex are each independent devices with respect to call control. When a Basic multimedia complex voice station executes hold only the voice station is held. If the user has conferenced their multimedia endpoint into a multimedia conference, activating hold will not disconnect the multimedia endpoint from the conference, it will only disconnect the Basic multimedia complex voice station. Executing hold with an Enhanced mode complex will fully disconnect voice and video from the current active call.
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Hunt Groups using Basic Mode complexes

Since Basic mode complexes may receive point to point multimedia calls at the DVC system and voice calls to the station simultaneously, the voice station extension may be placed in any normal voice hunt group or ACD skill and the data extension may be placed in a simple hunt group made up of only data extensions. Basic mode complex data extensions or stand-alone data extensions may be used to create simple data hunt groups. Data extensions are not allowed in ACD hunt groups. Avaya recommends that you do not mix voice and data stations in a hunt group. If you want multimedia calls to hunt to multimedia endpoints (i.e. 2B point to point data hunting), put the data extension in the hunt group. If you place the voice extension in a hunt group, only voice calls hunt to that extension. Multimedia calls to a hunt group with a Basic mode voice station as the hunt group member will not be offered to the DVC system of the Basic mode complex. If either the voice or data extension of a Basic mode complex is busy, the entire complex is considered busy for hunting purposes. In order to guarantee that all members of a voice hunt group or skill can receive voice or multimedia calls, all members should have the H.320 field on the station screen set to y. Simple voice stations and Basic complex mode voice stations will receive voice only. Enhanced mode stations will receive voice and video. The MM Early Answer field (on the Hunt Group screen) tells the system to answer the incoming multimedia call and establish audio before it reaches the first member of the hunt group. Thus, when the talk path is established, the caller is able to speak with an agent immediately. This is not necessary for hunt groups comprised of data extensions.
Hunting, Other considerations

Agents that are part of a Basic mode complex may dial a feature access code to remove themselves from availability (and to indicate that they are available again) from both the multimedia endpoint and the telephone independently. This allows the voice member or the data member to be individually made unavailable. To make the data extension unavailable, the agent must dial the FAC from the DVC system. CMS measurements may indicate unusually slow ASA, because of the time required for the system to establish early-answer before offering the call to an agent.
Hunting Call association (routing)

Typically incoming voice calls consist of 2 B-channel calls to the same address, to provide greater bandwidth and better video resolution. Avaya Communication Manager attempts to correctly pair up incoming calls and offer them as a unit to a single agent. MMCH uses call association to route both calls to the extension that answered the first call, regardless of how the call was routed internally. Two 56K/64K data calls with the same calling party number to the same destination number are considered to be associated. The system makes every attempt to route both calls of a 2-channel call to the same answering party. If the first call terminates at a member of a hunt group, the second call does not have to hunt, but goes directly to the same member. In order for 2B multimedia calls to be correctly given to a single agent, incoming calls to the hunt group
must have ANI information. The ANI information may be in the form of ISDN calling party number or DCS calling party number. Multimedia calls made on the same media server as the hunt group are easily associated. If multimedia calls into a hunt group have incorrect ANI information (i.e. all calls from server X to server Y include the LDN for server X), then as the volume of calls increases, the number of mis-associated calls will increase. If multimedia calls into a hunt group have no ANI information, Communication Manager will never associate pairs of calls and all calls will be treated independently and routed to separate agents. This is not a recommended configuration.
Hunting with Multimedia vectors

Calls are often routed to hunt groups or skills via a vector. The existing VDNs and vectors which exist for routing voice calls can be used to route multimedia calls. In order to use a vector for multimedia calls that will terminate to voice stations, you must set the Multimedia field on the Vector screen to y. This field has no effect on voice calls routing through the vector. This field will cause multimedia calls routed through the vector to receive early answer treatment prior to processing the vector steps. This provides a talk path to the caller for announcements or immediate conversation with an agent. Note: Vectors which have the Multimedia field set to y must eventually route to hunt groups, skills or numbers which are voice extensions. A vector with the Multimedia field set to y should never be set up to route to a hunt group or number which is a data extension.
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When a vector is used to route video (56K/64K) calls to a hunt group comprised of data extensions, the vector must have the Multimedia field set to n.
Intercept Treatment
H.320 calls that receive intercept treatment are treated like other data calls. H.320 calls cannot be directed to an attendant for service because the attendant cannot have H.320 conversion service.
ISDN Trunk Groups

Avaya highly recommends that you use ISDN trunks for multimedia calls. ISDN PRI trunks allow complete 1-number access for an Enhanced multimedia complex. ANI provided over PRI trunks allows correct routing of multiple bearer channels to the correct destination device. ISDN also provides the bearer capability on a call by call basis which can be used to distinguish voice calls from multimedia calls.
Malicious Call Trace

If a malicious call terminates at a Basic multimedia complex endpoint, the user can dial the feature access code from the telephone to activate malicious call trace, followed by the extension of the multimedia endpoint. If the user does not dial the multimedia extension, MCT traces any call held on the telephone.
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Message Waiting
Message Waiting indication is handled at the telephone. Because H.320 calls are converted to voice before going to coverage, all messages are voice only.
Night Service
Incoming Basic mode data calls follow established night-service processing for data calls.
Remote Access
Communication Manager does not prevent Basic multimedia complexes from attempting to use remote access. However, these Basic mode endpoints will most likely not be able to dial the necessary codes.
Station Hunting
Basic mode data calls to endpoints that have an extension administered in the Hunt-to-station field hunt based on established hunting criteria. The call is converted to voice before station hunting.
Tenant Partitioning
Permission to make multimedia calls or add parties of any type to a conference is subject to standard tenant-partitioning restrictions.
Terminating Extension Groups

Basic mode data calls to a TEG are converted to voice and can terminate only at a voice endpoint. Effectively, Communication Manager treats the multimedia-complex extension as a voice-only endpoint.
Telephone Display
Display information for calls to or from a Basic multimedia complex contains the 1-number.
Enhanced Mode MM Complex

The Enhanced multimedia complex provides a much greater unified and integrated interface for control of voice and multimedia calls. The multifunction voice station is used to control all calls, whether voice or multimedia. The H.320 desktop video system is used to present the video stream, data stream and (optionally) audio stream to the user. The H.320 desktop video system is not used for call control. The Enhanced multimedia complex allows the multifunction voice station to handle voice or multimedia calls in an almost identical manner. Each call appearance on the voice station may represent a voice or multimedia call, allowing multiple voice or multimedia calls to be present simultaneously on the station. The user may manage the separate call appearances without regard to the voice or multimedia nature of the specific call. The standard HOLD/TRANSFER/CONFERENCE/DROP actions may be applied to any call, without regard to the voice or multimedia nature of the call.
1-number access
1-number access permits originating users to make voice or multimedia calls to an Enhanced multimedia complex by dialing the same number for either type of call. The number may be the voice station extension or the data module extension. If the incoming call is a voice call, Avaya Communication Manager alerts the station of an incoming voice call. If the incoming call is 56K or 64K data call, Communication Manager recognizes it as a multimedia call, inserts resources to terminate the H.320 protocol, and alerts the voice station with a multimedia call. Calls originating on the same media server as the Enhanced mode complex destination may always use 1-number access for voice or video. In order to take advantage of 1-number access for calls originating from a remote location, the incoming calls must arrive over ISDN-PRI trunks. If the system is setup with separate non-PRI digital facilities for data, multimedia calls must be made to the data extension of the Enhanced mode complex. AVD (alternate voice/data) trunk groups cannot be used to provide 1-number access with MMCH. If the AVD trunk group has a BCC of 0, all calls arriving over the AVD trunk to the Basic mode complex will be assumed to be voice calls. If the AVD trunk group has a BCC of 1 or 4, all calls arriving over the AVD trunk to the Basic mode complex will be assumed to be multimedia calls.
ORIGINATION
The basic call sequence from an Enhanced mode complex is to originate a multimedia call and alert the destination. When the destination answers the call, the originating stations H.320 desktop video system will be alerted (that is, called by Communication Manager to establish the service link). If the H.320 DVC is not configured for auto-answer, the user must answer the H.320 calls via the DVC GUI. If the H.320 DVC is configured for auto-answer, no action is needed via the DVC GUI. Note: Avaya recommends, but does not require, that Enhanced mode complexes place their desktop video system into an auto-answer mode of operation.
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If the far-end is providing a video signal, the 2-way video will be observed. If the destination is not providing a video signal (call was answered by a simple voice telephone), then loopback video will be provided at the Enhanced mode complex originator. The audio signal will exist at the handset of the voice telephone. The audio signal may be moved to the H.320 DVC system via activation of a mm-pcaudio button on the voice telephone.
Hourglass tone
The originating party may hear different things when the incoming multimedia call is answered depending on the nature of the answering party. If the call is being answered directly by an H.320 DVC system or if the answering party is an Enhanced mode complex on a remote server, an immediate audio path will not exist between the two parties. This is because the H.320 protocol must be established after the call is answered. It takes several seconds for the H.320 protocol to establish an audio path. During this interval the originating party will hear special ringback. When the audio path exists the special ringback will be removed and replaced with a short incoming call tone indicating that audio path now exists. The combination of special ringback followed by incoming call tone is referred to as "hourglass tone." Hourglass tone is an indication to the originating party that they should wait for the H.320 call to establish audio.
- originating voice calls

Voice calls are originated from the voice station of an Enhanced mode complex in the normal manner as for any voice station.
- originating multimedia calls

Multimedia calls from an Enhanced multimedia complex are originated from the VOICE STATION, NOT the H.320 desktop video system. All multimedia originations require the user to indicate the multimedia nature of the call prior to providing any address digits. There are several different ways to originate a multimedia call from the voice station. 1. mm-call (Multimedia Call) button. If the station has an mm-call button administered, the user goes off-hook and selects the mm-call button. The user may select the mm-call button and then go off-hook. If the user has a speakerphone on the station, the user may originate the call simply by selecting the mm-call button. The speakerphone will automatically be placed off-hook and dialtone will be heard. Upon selection of the mm-call button, the mm-call status lamp (green LED) will light steadily, indicating a multimedia call. The user now dials the destination address digits. The destination address may be provided by dialing digits, using abbreviated dial entries, last number dialed, station busy indicators, etc. Originating a multimedia call with the mm-call button will originate a call according to the Default Multimedia Parameters selected on the System Parameters Features screen. This default parameter will be either 2x56 or 2x64. The bearer capability of the multimedia calls will either be 56K or 64K and the bandwidth will be 2B channels. For calls with a bandwidth of 2B, use of the mm-call button to originate will cause the same destination address to be used for both channels of the 2B call. The section below on the mm-multinbr button/FAC provides information on originating a 2B call where the destination has a different address for each B-channel.
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Note: The mm-call feature button is generally used by stations that are part of an Enhanced multimedia complex, but may be used by any station to originate a multimedia call. 2. Multimedia Call feature access code. For stations that do not have an administered mm-call button, the Multimedia call feature access code may be used instead. The user goes off-hook on the station, waits for dialtone, then dials the MM-call FAC, receives dialtone again and then dials the call normally. The destination address may be provided by dialing digits, using abbreviated dial entries, last number dialed, station busy indicators, etc. Originating a multimedia call with the mm-call button will originate a call according to the Default Multimedia Parameters selected on the System Parameters Features screen. This default parameter will be either 2x56 or 2x64. The bearer capability of the multimedia calls will either be 56K or 64K and the bandwidth will be 2B channels. For calls with a bandwidth of 2B, use of the mm-call button to originate will cause the same destination address to be used for both channels of the 2B call. The section below on the mm-multinbr button/FAC provides information on originating a 2B call where the destination has a different address for each B-channel. Note: The mm-call feature access code is generally used by stations that are part of an Enhanced multimedia complex, but may be used by any station to originate a multimedia call. 3. mm-multinbr (Multimedia Multi-number) button. The mm-multinbr button is similar to the mm-call button. It allows origination of a multimedia call from a voice station. It is used when the destination being dialed requires a different address for each of the 2 B-channels. An example of this is Central Office provided ISDN-BRI. This type of BRI line is provisioned with separate listed directory numbers for each B-channel. In order to make a 2B multimedia call to such a device, two sets of addresses must be entered. The user goes off-hook and selects the mm-multinbr button. The user may select the mm-multinbr button and then go off-hook. If the user has a speakerphone on the station, the user may originate the call simply by selecting the mm-multinbr button. The speakerphone will automatically be placed off-hook and dialtone will be heard. Upon selection of the mm-multinbr button, the mm-multinbr and mm-call (if present) status lamp (green led) should become solid. The user now dials the first destination address digits. The destination address may be provided by dialing digits, using abbreviated dial entries, last number dialed, etc. The system will provide dialtone after the first address has been completed. The user now dials the second destination address digits. The destination address may be provided by dialing digits, using abbreviated dial entries, last number dialed, etc. After the second address has been collected, the mm-multinbr status lamp will go off. Originating a multimedia call with the mm-multinbr button will originate a call according to the Default Multimedia Parameters selected on the System Parameters Features screen. This default parameter will be either 2x56 or 2x64. The bearer capability of the multimedia calls will either be 56K or 64K and the bandwidth will be 2B channels.
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Note:
Note: The mm-multinbr feature button is generally used by stations that are part of an Enhanced multimedia complex, but may be used by any station to originate a dual address multimedia call. 4. Multimedia Multi-number Call feature access code. For stations that do not have an administered mm-multinbr button, the Multimedia Multi-number call feature access code may be used instead. It allows origination of a multimedia call from a voice station. It is used when the destination being dialed requires a different address for each of the 2 B-channels. An example of this is Central Office provided ISDN-BRI. This type of BRI line is provisioned with separate listed directory numbers for each B-channel. In order to make a 2B multimedia call to such a device, two sets of addresses must be entered. The user goes off-hook and dials the MM-multinbr feature access code. Upon dialing of the MM-multinbr FAC, the mm-call (if present) status lamp (green led) should become solid. The user now dials the first destination address digits. The destination address may be provided by dialing digits, using abbreviated dial entries, last number dialed, etc. The system will provide dialtone after the first address has been completed. The user now dials the second destination address digits. The destination address may be provided by dialing digits, using abbreviated dial entries, last number dialed, etc. Originating a multimedia call with the MM-multinbr FAC will originate a call according to the Default Multimedia Parameters selected on the System Parameters Features screen. This default parameter will be either 2x56 or 2x64. The bearer capability of the multimedia calls will either be 56K or 64K and the bandwidth will be 2B channels. Note: The mm-multinbr FAC is generally used by stations that are part of an Enhanced multimedia complex, but may be used by any station to originate a dual address multimedia call. 5. Multimedia parameter selection feature access code. This FAC is used to originate a multimedia call that wishes to use a different bearer and bandwidth than the system default. For example, if the system has a default multimedia parameter of 2x64 and the user wishes to make a call to a destination that is known to only have 56K digital facilities, the MM parameter selection FAC can be used to select a bearer and bandwidth of 2x56 for this specific call. The MM parameter selection FAC may be used in conjunction with the mm-multinbr button or FAC to make a single or dual address multimedia call at the desired bearer and bandwidth. The user goes off-hook and dials the MM-parameter selection feature access code. Dialtone is returned. The user enters a single digit, 1 or 2, where 1 = 2x64, 2 = 2x56. All other digits will produce reorder. Dialtone is returned. Upon dialing of the MM-parameter selection FAC, the mm-call (if present) status lamp (green led) should become solid. The user may indicate a dual-address call at this point with the mm-multinbr button or FAC. The user now dials one or two sets of destination address digits. The destination address may be provided by dialing digits, using abbreviated dial entries, last number dialed, etc.
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Note: The mm-parameter selection FAC is generally used by stations that are part of an Enhanced multimedia complex, but may be used by any station to originate a dual address multimedia call. 6. Dialing sequences that include TACs, AAR, ARS, Authorization codes, CDR account codes, FRLs 1. Single address with TAC

Dial mm-call button or FAC, Hear dialtone Dial TAC, Dial destination digits
2. Dual address with TAC

Dial mm-multinbr button or FAC, Hear dialtone Dial TAC, Dial 1st dest. digits, Hear dialtone Dial TAC, Dial 2nd dest. digits
3. Single address with AAR/ARS

Dial mm-call button or FAC, Hear dialtone Dial AAR/ARS, Dial destination digits
4. Dual address with AAR/ARS

Dial mm-multinbr button or FAC, Hear dialtone Dial AAR/ARS, Dial 1st dest. digits, Hear dialtone Dial AAR/ARS, Dial 2nd dest. digits
5. Single address with AAR/ARS and authorization code

Dial mm-call button or FAC, Hear dialtone Dial AAR/ARS FAC, Dial destination digits, Hear stutter dialtone Dial authorization code
6. Dual address with AAR/ARS and authorization code

Dial mm-multinbr button or FAC, Hear dialtone Dial AAR/ARS, Dial 1st dest. digits, Hear dialtone Dial AAR/ARS, Dial 2nd dest. digits, Hear stutter dialtone Dial authorization code Dial mm-call button or FAC, Hear dialtone Dial CDR FAC, Hear dialtone Dial CDR account code, Hear dialtone Dial TAC or AAR/ARS, Dial destination digits
7. Single address with TAC or AAR/ARS and CDR account code

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8. Dual address with TAC or AAR/ARS and CDR account code

Dial mm-multinbr button or FAC, Hear dialtone Dial CDR FAC, Hear dialtone Dial CDR account code, Hear dialtone Dial TAC or AAR/ARS, Dial 1st dest. digits Dial TAC or AAR/ARS, Dial 2nd dest. digits
Answering
The user actions required to answer voice or multimedia calls at an Enhanced multimedia complex are identical if the H.320 DVC system is configured for auto-answer. If the H.320 DVC system is not configured for auto-answer an additional step is required. See Answering multimedia calls below. Note: Avaya recommends, but does not require, that Enhanced mode complexes place their desktop video system into an auto-answer mode of operation.
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Answering voice calls

Incoming voice calls will alert at the voice station of the Enhanced multimedia complex in the normal manner. Standard alerting and call appearance flashing will occur. They are answered in the normal manner by selecting the alerting call appearance and going off-hook on the voice station.
Answering multimedia calls

Incoming multimedia calls will alert at the voice station of the Enhanced multimedia complex in the same manner as voice calls with one addition. If the alerting station has an administered mm-call button and the alerting call appearance is the selected call appearance (for instance, the red LED is lit, on the alerting call appearance), then the mm-call button status lamp will go on indicating that the call on the selected call appearance is a multimedia call. The incoming multimedia call is answered in the normal manner by selecting the alerting call appearance and going off-hook on the voice station. If the H.320 DVC system for the answering party is configured for auto-answer, no other action is needed to complete the multimedia call. If the H.320 DVC system for the answering party is not configured for auto-answer, the H.320 DVC system will alert and must also be answered by the user. Note: Avaya recommends, but does not require, that Enhanced mode complexes place their desktop video system into an auto-answer mode of operation.
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If the originating party is providing a video signal, then a complete 2-way multimedia call will exist. If the originating party is not providing a video signal, the answering party will receive loopback video. The audio signal will exist at the handset of the voice station. The audio signal may be moved to the H.320 DVC system via activation of a mm-pcaudio button on the voice station.
Hourglass Tone
The answering party may hear different things when the incoming multimedia call is answered depending on the nature of the originator. If the origination is directly from an H.320 DVC system or if the originator is an Enhanced mode complex on a remote server, an immediate audio path will not exist between the two parties. This is because the H.320 protocol must be established after the call is answered. It takes several seconds for the H.320 protocol to establish an audio path. During this interval the answering party will hear special ringback. When the audio path exists the special ringback will be removed and replaced with a short "incoming call tone" indicating that audio now exists. The combination of special ringback followed by incoming call tone is referred to as "hourglass tone." Hourglass tone is an indication to the answering party that they should wait for the H.320 call to establish audio.
Early Answer
The answering party may administer their station in such a way as to avoid hearing hourglass tone. If the station screen has set the Early Answer field to y, then the system will answer the incoming multimedia call on behalf of the station and proceed to establish the H.320 protocol. After audio path has been established, the call will then alert at the voice station of the Enhanced mode complex destination. The station may then answer by going off-hook and will have immediate audio path. No hourglass tone will be heard by the answering party.
- multiple call appearance operation

With an Enhanced mode complex all calls to or from the complex are controlled via the voice station. Each voice or multimedia call has its own call appearance which may be selected without regard for the nature of the call using the specific call appearance. This allows a multifunction station to control multiple voice or multimedia calls in exactly the same way they would control multiple voice calls. As an example, a user may originate a simple voice call on the first call appearance. A multimedia call may then arrive on the second call appearance. The user activates HOLD on the first call appearance and selects the second call appearance to answer the multimedia call. The user may then activate HOLD on the second call appearance and reselect the first call appearance or select a third call appearance and originate another call.
- creating a multi-party video conference

An Enhanced multimedia complex can create a spontaneous video conference in the same way that a spontaneous voice conference is created. Given an active call, the user activates the CONFERENCE button. This puts the current call on HOLD and activates a new call appearance. The user makes a multimedia call according to the instructions for originating a multimedia call and then selects CONFERENCE to combine or merge the two call appearances. This results in a 3-way conference. If all three parties are video equipped, then a 3-way video conference results. Conference members see the current speaker on video. The current speaker sees the last speaker on video. If one of the parties is not video equipped, then a 3-way audio conference exists and the two video equipped parties have 2-way video. The CONFERENCE action may be repeated until 6 parties have been conferenced together. The 6 parties may be any mix of voice or video, local or remote parties.
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The following steps create a multi-party voice/video conference: 1. Enhanced mode complex station A originates a multimedia call to, or receives a multimedia call from, party B. Station A and party B have 2-way voice and video. 2. Station A, activates CONFERENCE. 3. Station A originates a multimedia call (i.e. uses the mm-call button/FAC/etc.) and dials the party to be added, Enhanced multimedia complex C. 4. Party C, answers the call from station A. 5. Station A selects CONFERENCE to complete the 3-way conference. Parties A,B and C will be in a 3-way voice/video conference. Note: If party C is another Enhanced mode complex on the same Communication Manager server as station A, station A does not need to indicate a multimedia call prior to dialing the new party in step 3. While A consults with C, the call will be audio only. When A completes the conference in step 5, party Cs video will be activated.
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A multi-party video conference uses voice-activated switching to determine which parties are seen. The current speaker is seen by all other parties. The current speaker sees the previous speaker. Additional voice or video parties may be added by repeating these steps.
Data Collaboration
Once you have established a multi-point video conference, multi-point T.120 data collaboration may be enabled for that call. This will allow all video parties on the current conference to collaborate. T.120 Data conferencing is made possible through the Extended Services Module (ESM) server, which is an adjunct to the Avaya DEFINITY Server. Up to six parties may participate in a single data conference, and up to 24 parties may use ESM facilities for data collaboration at any given time. The following steps add data sharing to a video conference: 1. Set up a multimedia conference. 2. Once a multimedia call is active, any member can initiate data collaboration by pressing the mm-datacnf button. Or, to use the feature access code to initiate a data conference, press the Transfer button. A second line-appearance becomes active and you hear dial tone. Dial the multimedia data conference feature access code. Confirmation tone is heard and the system automatically reselects the held call appearance of the multimedia conference. Avaya Communication Manager will select an MLP data rate acceptable to all H.320 DVC systems in the current call. If the system does not have sufficient ESM server resources available for all parties currently in the call, activation of T.120 data sharing will be denied. The mm-datacnf status lamp will flash denial or the mm-datacnf FAC will produce reorder.
3. Each H.320 DVC system in the conference call is joined to the data conference. On many DVC systems, the provided GUI may prompt the user with a dialog box, requesting the user to select a specific conference to join. With MMCH, there should only be one conference available to select. 4. The user must now use the PCs GUI to begin application sharing. The method for beginning application sharing or file transfer is different for each H.320 multimedia application. One of the H.320 DVC systems activates data sharing from the H.320 DVC vendor provided GUI. See your H.320 DVC system documentation for details. 5. The same H.320 DVC system as in step 4, opens an application, whiteboard, etc. to share and the image of the application is displayed on all H.320 DVC systems in the conference. For details on how multiple users may control the shared application, see the vendor provided documentation for your specific H.320 DVC system. 6. To end the data collaboration session and retain the voice/video conference, the station that selected the mm-datacnf button or FAC may press the mm-datacnf button or hit transfer and dial the mm-datacnf deactivation FAC. Note: Currently, many endpoints do not respond correctly to ending the data collaboration session and retaining voice/video. Some H.320 DVC systems drop the entire call. Avaya recommends that once T.120 data sharing has been enabled for a conference, that it remain active for the duration of the conference call. When all endpoints have dropped from the call, the T.120 resources will be released.
Note:
Joining a multimedia conference after T.120 data sharing has been enabled.
If a multimedia conference with T.120 data sharing is already active and it is desired to conference in a new video endpoint, the new video endpoint can be conferenced into the existing call. The new endpoint will be allowed into the data conference if there exists sufficient ESM server resources for the new endpoint. The new endpoint will get voice/video and data sharing if the new endpoint supports the data rate chosen by the system when T.120 data collaboration was activated. If the endpoint does not support the pre-existing data rate, the new endpoint will only receive voice and video.
Activating HOLD while on a T.120 data collaboration conference.

If an Enhanced multimedia complex is active on a multimedia call and the call has activated T.120 data collaboration, the user should be receiving voice/video and data. If the station places this existing call on hold, audio and video will be disconnected for the current call. The data collaboration portion of the call will remain intact and unaffected. While this T.120 data conference is on hold, the user will only be allowed to receive audio on all other call appearances. Thus a user is limited to one call appearance that has T.120 data collaboration active.
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Single server or switch data collaboration.

When all parties involved in data collaboration conference are located on the same physical Avaya DEFINITY Server or media server, there is no restriction on the type of user. The parties may be any combination of Enhanced multimedia complexes, Basic multimedia complexes or stand-alone H.320 DVC systems.
Multi-switch data collaboration.

When all parties involved in data collaboration conference are not located on the same physical Avaya media server, the parties located on the Avaya server hosting the data conference (i.e. the server that activated mm-datacnf) may be any combination of Enhanced multimedia complexes, Basic multimedia complexes or stand-alone H.320 DVC systems. Note: All parties on remote servers must not be Enhanced multimedia complexes. They must be Basic multimedia complexes or stand-alone H.320 DVC systems.
Note:
Prior to originating or receiving a multimedia mode call, the mm-basic feature button or feature access code can be used to dynamically change an Enhanced mode complex into a Basic mode complex and back again.
Voice station audio vs. H.320 DVC system audio

When an Enhanced mode complex originates or receives a voice or multimedia call, the call is originated with the station handset or answered with the station handset. The audio path will be through the handset. If the users H.320 DVC system has speakers and a microphone, the user may wish to use the H.320 DVC system for audio in much the same manner as a built-in or separate telephone speakerphone. The user can move the stations audio to the H.320 DVC system by selecting an mm-pcaudio feature button on the voice station. There is no feature access code for this function. The mm-pcaudio feature button works very much like a speakerphone on/off button. If the station is off-hook and selects mm-pcaudio, audio is directed to the PC DVC system. The switch-hook may be placed on-hook. If the handset is taken off-hook, the audio moves back to the handset. If the mm-pcaudio button is selected while audio is already on the DVC system and the handset is on-hook, this acts as a speakerphone off action and disconnects the current call. The mm-pcaudio feature button may be used for voice as well as multimedia calls. If the mm-pcaudio feature button is selected while on a voice only call, the DVC system is alerted and brought into the call. No video will be transmitted or displayed. Audio will be directed through the PC DVC system.
Switching between Basic and Enhanced modes

There may exist occasions when an Enhanced mode complex needs to switch to Basic mode operation temporarily. One example is when a user wishes to make a direct point to point multimedia call originated directly from the H.320 DVC. Basic mode operation allows this functionality at the expense of losing multimedia call handling capabilities (i.e. hold/xfer/conf). To switch from Enhanced mode to Basic mode, the station may either select a mm-basic feature button or dial the mm-basic feature access code. Both of these actions are valid only if the Enhanced mode station has no multimedia calls active. When in Basic mode, the status lamp for the mm-basic button, if present, will be on solid. The mm-basic feature button acts as a toggle. If the status lamp is on, when the button is selected, the lamp will go off and the station will return to Enhanced mode. The mm-enhanced feature access code will set the state of the station back to Enhanced. Switching to Enhanced mode is only valid if the associated H.320 DVC system is idle. Note: Toggling between Basic and Enhanced mode changes the stations administered Multimedia mode. When in Basic mode this field on the station screen will show basic. When in Enhanced mode this field on the station screen will show enhanced. The current station Multimedia mode will be saved to translation when a save translation command is executed.
Note:
Forwarding of voice and multimedia calls

The Enhanced multimedia mode complex voice station may use the existing standard call forwarding mechanisms to activate forwarding for voice calls. If the forwarding destination is on the same server, then this will also forward multimedia calls as multimedia calls to the destination. If the forwarding destination is off-switch, multimedia calls will forward off-switch as voice-only calls. This is appropriate when the user will be at a location that is not able to receive multimedia calls. To forward multimedia calls off-switch as multimedia calls, the user must activate multimedia call forwarding. This may be done with an mm-cfwd button or feature access code. The user may also activate standard voice call forwarding and select the mm-call button prior to entering the forwarding address.
Coverage
Multimedia calls to an Enhanced mode complex are subject to the same coverage criteria as voice calls and follow the coverage path administered for the voice Station of the Enhanced multimedia mode complex. If a plain voice station or a Basic mode complex is the covering party, the answering voice station will receive audio only. If all voice stations in the coverage path have the Station screen Early Answer field set to n and the originator of the multimedia call was not a local Enhanced mode complex, the answering station will hear hourglass tone. If an Enhanced mode complex is the covering party, the answering voice station will receive voice and video. If all voice stations in the coverage path have the Station screen Early Answer field set to n and the originator of the multimedia call was not a local Enhanced mode complex, the answering station will hear hourglass tone.
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Multimedia calls and off-net call coverage

If the principal stations coverage path include a remote coverage point, the multimedia call will cover off-switch as voice only. If the call is unanswered off-switch and proceeds to the next coverage point on-switch, the multimedia nature of the call is preserved.
Multimedia calls and coverage to voice mail.

Voice mail systems such as AUDIX are typically the last point in a coverage path and are usually implemented as a hunt group. In order to guarantee that the originator of an H.320 multimedia call hears the voice mail greeting, the hunt group that defines the list of voice mail ports should have the Early Answer field on the Hunt Group screen set to y. This field will have no effect on voice calls to the voice mail system.
Hunt Groups using Enhanced Mode Complexes

When creating hunt groups with Enhanced multimedia mode complexes, only the station extension should ever be entered as a hunt group member. Any hunt group or ACD skill can include the voice station of an Enhanced multimedia complex as a member. The data extension of an Enhanced mode complex should never be entered as any hunt group member. A hunt group or skill may have a mix of members that are stand-alone stations and Enhanced mode complex stations. In order to guarantee that all members of the hunt group or skill can receive voice or multimedia calls, all members should have the H.320 field on the Station screen set to y. Simple voice stations will receive voice only. Enhanced mode stations will receive voice and video. The MM Early Answer field on the Hunt Group screen tells the system to answer an incoming multimedia call and establish audio before it reaches the first member of the hunt group. Thus, when the talk path is established, the caller is able to speak with an agent immediately.
Other considerations
CMS measurements may indicate unusually slow ASA, because of the time required for the system to establish early-answer before offering the call to an agent.
Call association (routing)

Typically incoming voice calls consist of 2 B-channel calls to the same address, to provide greater bandwidth and better video resolution. Avaya Communication Manager attempts to correctly pair up incoming calls and offer them as a unit to a single agent. MMCH uses call association to route both calls to the extension that answered the first call, regardless of how the call was routed internally. Two 56K/64K data calls with the same calling party number to the same destination number are considered to be associated. The system makes every attempt to route both calls of a 2-channel call to the same answering party. If the first call terminates at a member of a hunt group, the second call does not have to hunt, but goes directly to the same member. In order for 2B multimedia calls to be correctly given to a single agent, incoming calls to the hunt group must have ANI information. The ANI information may be in the form of ISDN calling party number or DCS calling party number. Multimedia calls made on the same server as the hunt
group are easily associated. If multimedia calls into a hunt group have insufficient ANI information (i.e. all calls from server X to sever Y include the LDN for server X), then as the volume of calls increases the number of mis-associated calls will increase. If multimedia calls into a hunt group have no ANI information, Communication Manager will never associate pairs of calls and all calls will be treated independently and routed to separate agents. This is not a recommended configuration.
Multimedia vectors
Very often, calls are routed to hunt groups or skills via a vector. The existing VDNs and vectors which exist for routing voice calls can be used to route multimedia calls. In order to use a vector for multimedia calls, you must set the Multimedia field on the Vector screen to y. This field has no effect on voice calls routing through the vector. This field will cause multimedia calls routed through the vector to receive early answer treatment prior to processing the vector steps. This provides a talk path to the caller for announcements or immediate conversation with an agent. Note: Vectors which have the Multimedia field set must eventually route to hunt groups, skills or numbers which are voice extensions. A vector with the Multimedia field set to y should never be set up to route to a hunt group or number which is a data extension.
Note:
Interactions
Interactions are listed here only if the operation is different from standard.
Administered Connections An Enhanced multimedia complex voice station may serve as the origination point or destination of an administered connection. If the Multimedia call feature access code is included in the administration of the administered connection, this will result in a video AC. An Enhanced multimedia complex H.320 DVC system may not serve as the origination point of an administered connection.
X-porting You cannot use X in the Port field when administering a data module or the data endpoint in a multimedia complex. However, you can use this to administer the telephone.
Bridged Appearances Enhanced multimedia complex voice station users can bridge onto a call if the user has a bridged appearance. If the bridged appearance is for a multimedia call, selecting the bridged appearance will result in a multimedia call.
Call Detail Recording Each channel of a 2-channel multimedia call generates a separate CDR record that is tagged as data.
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Call forwarding Users cannot forward calls from a multimedia complex using multi-number dialing, either by mm-multnmbr button or feature access code.
Call Park Any station can park a multimedia call, and unpark the call from another telephone. If a multimedia call is unparked by an Enhanced mode complex station, a multimedia call will result. Users cannot park or unpark calls using multimedia endpoints.
Call Pickup Any member of a pickup group can answer a multimedia call after the call has begun alerting at a station call appearance. If the station picking up the call is an Enhanced mode complex station and the call is multimedia, a multimedia call will result. This is true for standard or directed call pickup.
Consult After a multimedia call has been answered, consult may be used when transferring or conferencing the call.
COR/COS The Class of Restriction and Class of Service for a multimedia call originated from an Enhanced multimedia complex are those of the voice station in the complex.
Data Call Setup An Enhanced mode multimedia H.320 DVC system may not originate calls from the DVC system. All calls, both voice or video are originated from the voice station.
Data Hotline An Enhanced multimedia complex H.320 DVC endpoint may not be used to originate a call for hotline dialing. In order to setup a video hotline function with an Enhanced mode complex, the hotline number administered for the voice station should include the Multimedia call feature access code.
Data Trunk Groups Data trunk groups may be used to carry H.320 calls of a fixed (administered) bearer capability.
ISDN Trunk Groups Avaya highly recommends that you use ISDN trunks for multimedia calls. ISDN PRI trunks allow complete 1-number access for an Enhanced multimedia complex. ANI provided over PRI trunks allows correct routing of multiple bearer channels to the correct destination device. ISDN also provides the bearer capability on a call by call basis that can be used to distinguish voice calls from multimedia calls.
Night Service Incoming H.320 calls follow established night-service processing for data calls.
Remote Access Communication Manager does not prevent Enhanced multimedia complexes from attempting to use remote access. However, these endpoints will most likely not be able to dial the necessary codes.
Station Hunting Multimedia calls to Enhanced mode complex voice stations that have an extension administered in the hunt-to-station field hunt based on established hunting criteria. If the hunt-to-station is also an Enhanced mode complex station, a multimedia call will result when the call is answered.
Terminating Extension Groups A multimedia call to a TEG may be answered by any member of the TEG. If the member answering the call is an Enhanced mode complex station, a multimedia call will result.
Telephone Display Display information for calls to or from an Enhanced multimedia complex contains the display information associated with the voice station.
Troubleshooting
If one channel of a 2 B-channel call goes down, your choices are to continue with reduced transmission quality, or to hang up the call and start over. It is not possible to re-establish the second channel while the call is still active. If you cannot share data with others, it may be that both parties do not have the same endpoint software. This is true for some data collaboration, but most whiteboard and file transfer software implementations are compatible.
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Monitoring MMCH
This section briefly discusses some of the commands you can use to monitor multimedia complexes and conferences. The Maintenance manual for your Avaya server may discuss some of these commands and their output in more detail. Action display list Objects station data module mmi measurements multimedia status attendant conference conference conference data module station trunk esm Qualifier xxxxx (extension) xxxxx (extension) multimedia-interface voice-conditioner esm endpoints [print or schedule] h.320-stations [print or schedule] xxxx (console number) all xxx (conference ID) xxx (conference ID) endpoint (endpoint ID) xxxxx (extension) xxxxx (extension) (group number or group number/ member number)
Status commands
The status commands for data module, station, trunk, and attendant provide the conference ID and endpoint ID for any of these involved in an active multimedia conference.
Figure 149: Status Station 1002 General Status screen

status station 1002 GENERAL STATUS Type: 7405D Extension: 1002 Port: 01C0702 Call Parked? no Ring Cut Off Act? no Active Coverage Option: 1 Service State: Maintenance Busy? SAC Activated? User Cntrl Restr: Group Cntrl Restr: CF Destination Ext: MM Conference ID: MM Endpoint ID: in-service/on-hook no no none none
Message Waiting: Connected Ports: ACD STATUS Agent Logged In Work Mode HOSPITALITY STATUS AWU Call At: User DND: not activated Group DND: not activated Room Status: non-guest room
On ACD Call? no
The following fields specific to multimedia appear on the status station, attendant, data module and trunk screens.
MM Conference ID This field appears only if the station is active on a multimedia conference. It displays the ID for the conference. Enter this number with the status conference command to get more information about this conference. MM Endpoint ID This field appears only if the station is active on a multimedia conference. It displays the endpoint ID for the station. Enter this number with the status conference endpoint command to learn more about this endpoints involvement in the conference.
List commands
The list multimedia endpoints command shows you all the multimedia data modules that exist in your system, and their associated telephones, if any. The list multimedia H.320-stations command shows you all the stations that are administered for H.320 conversion. The list multimedia ip-stations command shows you the administered IP stations/modules and whether they are registered.
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Figure 150: List Multimedia Endpoints screen

MULTIMEDIA ENDPOINTS Data Ext 100 1321 15683 MM Complex Voice Ext 87654 738 H.320 Conversion? y n
Figure 151: List Multimedia H.320-Stations screen

MULTIMEDIA H.320-STATIONS Station Ext 100 1321 15683 MM Data Ext 87654 738
Figure 152: List Multimedia IP-Stations screen

MULTIMEDIA IP STATIONS IP STATION Ext Port Registered? 100 y 1321 15683 n MEDIA COMPLEX Port Registered? y n
Ext 87654 738
Considerations
Each channel of a 2-channel BRI call takes one port on an MMI circuit pack. This alone limits the number of multimedia calls your system can handle. In addition, each conference takes one port on a voice-conditioner circuit pack. Also note that there is a limit to the total number of conversion calls the system can handle simultaneously. If you experience traffic problems after installing multimedia, you may want to reduce the number of stations that use H.320 conversion.
Chapter 10: Setting Up Telecommuting
Configuring Avaya Communication Manager for Telecommuting

Telecommuting emphasizes the ability to perform telephony activities while remote from Avaya Communication Manager. It is a combination of four features which permit you to remotely perform changes to your stations Coverage and Call Forwarding. Note: If you are operating in a Distributed Communications System (DCS) environment, you need to assign a different telecommuting-access extension to each media server and tell your users which extension they should use. A user can set up call coverage from any of the DCS nodes, but needs to dial the telecommuting-access extension of the node on which their station is defined before using the feature access code. You can also set up telecommuting with an IP (internet protocol) telephone. See Adding an IP Softphone on page 98 for more information.
Note:
Coverage of Calls Redirected Off Net (CCRON) allows you to redirect calls off your network onto the public network and bring back unanswered calls for further coverage. Note: If a call covers or forwards off-net and an answering machine answers the call, or it is directed to a cellular telephone and a cellular announcement is heard, the server views this call as an answered call. Communication Manager does not bring the call back to the server for further routing.
Note:
The Extended User Administration of Redirected Calls feature allows you to change the direction of calls to your station. This activates the capability to have two coverage-path options. These two path options can be specified on the station screen; however, unless the Can Change Coverage field is set to y on the Class of Restriction screen, the second path option cannot be populated. The Personal Station Access feature gives you an extension number, a Merge feature access code, and a personalized security code, and tells you which office telephone you can use. This allows you to take your telephone, as long as the phones are the same type, anywhere on the same server running Communication Manager. The Answer Supervision feature provides supervision of a call directed out of the server either by coverage or forwarding and determines whether Communication Manager should bring the call control back to its server.
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Setting Up Telecommuting
Before you start

You can also set up telecommuting with an IP (internet protocol) telephone or IP Softphone. For example, see Adding an IP Softphone on page 98 for more information. For DCP/ISDN telecommuting, ensure you have the following equipment:

Call Classifier Detector 1264-TMx software Avaya Communication Manager extender switching module or standalone rack mount (Digital Communications Protocol (DCP) or Integrated Services Digital Network (ISDN)) For more information about this equipment, see the Hardware Guide for Avaya Communication Manager, 555-245-207.
Verify the following fields on the System-Parameters Customer-Options screen are set to y.

Cvg Of Calls Redirected Off-Net Extended Cvg/Fwd Admin Personal Station Access Terminal Translation Initialization (TTI)
If neither Avaya Communication Manager extender nor the System Parameters Customer Options fields are configured, contact your Avaya technical support representative. Verify the telecommuting access extension is a direct inward dialing (DID) or a central office (CO) trunk destination for off-premises features to work. Configure TTI for personal station access (PSA). For information about configuring TTI, see Setting up Personal Station Access on page 369. Configure Security Violation Notification for Station Security Codes. For information about Security Violation Notification, see Setting up Security Violations Notification on page 415.
Instructions
In our example, we set up the telecommuting extension and enable coverage of calls redirected off-net. To configure Avaya Communication Manager for telecommuting: 1. Type change telecommuting-access and press Enter. The Telecommuting Access screen appears.
Setting up Personal Station Access
Figure 153: Telecommuting Access screen

TELECOMMUTING ACCESS Telecommuting Access Extension: 1234
2. In the Telecommuting Access Extension field, type 1234 and press Enter. This is the extension you are configuring for telecommuting. 3. Type change system-parameters coverage and press Enter. The System Parameters Call Coverage/Call Forwarding screen appears. 4. In the Coverage Of Calls Redirected Off-Net Enabled field, type y and press Enter.
Related topics
See Telecommuting Access on page 1503 for information about and field descriptions on the Telecommuting Access screen.

Personal Station Access (PSA) allows you to associate the preferences and permissions assigned to your own extension with any other compatible telephone. When you request a PSA associate, the system automatically dissociates another extension from the telephone. Preferences and permissions include the definition of terminal buttons, abbreviated dial lists, and class of service (COS) and class of restriction (COR) permissions assigned to your station. Extensions without a COS, such as Expert Agent Selection (EAS) agents or hunt groups, cannot use PSA. PSA requires you to enter a security code and can be used on-site or off-site. Invalid attempts to associate a telephone generate referral calls and are recorded by Security Violation Notification, if that feature is enabled. If you interrupt the PSA dialing sequence by pressing the release button or by hanging up, the system does not log the action as an invalid attempt. The disassociate function within PSA allows you to restrict the features available to a telephone. When a telephone has been dissociated using PSA, it can be used only to call an attendant, or to accept a TTI or PSA request. You can enable a dissociated set to make other calls by assigning a special class of restriction.
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When a call that goes to coverage from a PSA-disassociated extension, Avaya Communication Manager sends a message to the coverage point indicating that the call was not answered. If the coverage point is a display telephone, the display shows "da" for "dont answer." If the coverage point is a voice-messaging system, the messaging system receives an indication from Communication Manager that this call was not answered, and treats the call accordingly. Note: Once a telephone has been associated with an extension, anyone using the terminal has the capabilities of the associated station. Be sure to execute a dissociate request if the terminal can be accessed by unauthorized users. This is particularly important if you use PSA and DCP extenders to permit remote DCP access.
Note:
Before you start

Verify that the Personal Station Access field is set to y on the Class of Service screen. Verify that the extension has a COS that allows PSA.
Instructions
In our example, we specify the TTI State, the Record PSA/TTI Transactions, the class of service, and the feature access codes set up for PSA. To set up Personal Station Access: 1. Type change system-parameters features and press Enter. The Feature-Related System Parameters screen appears. 2. Complete the following fields and press Enter. a. Type voice in the TTI State field. b. (Optional) Type y in the Record CTA/PSA/TTI Transactions in History Log field. These fields display only when the Terminal Translation Initialization (TTI) Enabled field on this screen is set to y. 3. Type change cos and press Enter. The Class of Service screen appears. 4. Type y in the Personal Station Access (PSA) 1 field and press Enter. 5. Type change feature-access-codes and press Enter. The Feature Access Code screen appears.
6. Complete the following fields and press Enter. a. Type #4 in the Personal Station Access (PSA) Associate Code field. This is the feature access code you will use to activate Personal Station Access at a telephone. b. Type #3 in the Dissociate Code field. This is the feature access code you will use to deactivate Personal Station Access at a telephone.
More information
You can allow users to place emergency and other calls from phones that have been dissociated. To enable this, you must first assign a class of restriction (COR) for PSA-dissociated phones. You do this on the Feature-Related System Parameters screen. In addition, you must set the restrictions for this COR on the Class of Restriction screen. If you want users to be able to place emergency calls from dissociated phones, it is also a good idea to have the system send calling party number (CPN) or automatic number identification (ANI) information for these calls. To do this, you must set the CPN, ANI for PSA Dissociated Sets field to y on the Feature-Related System Parameters screen.
Related topics
See Training Users on page 385 for information on how to associate or disassociate PSA.
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Creating a Station Security Code

A Station Security Code (SSC) provides security to a station user by preventing other users from accessing functions associated with the users station. Each station user can change their own SSC if they know the stations current settings. You must create a system-wide SSC change feature access code (FAC) before users can change their SSC. You must also provide users with their individual SSC. A user cannot change a blank SSC.
Instructions
In our example, we set the station security code for a user. To create a station security code: 1. Type change feature-access-codes and press Enter. The Feature Access Code screen appears. 2. Type #5 in the Station Security Code Change Access Code field and press Enter. This sets the access codes for this features. The Command prompt appears. 3. Type change system-parameters security and press Enter. The Security-Related System Parameters screen appears. 4. Type 4 in the Minimum Station Security Code Length field and press Enter. This determines the minimum required length of the Station Security Codes you enter on the Station screen. Longer codes are more secure. If station security codes are used for external access to telecommuting features, the minimum length should be 7 or 8. 5. Type change station 1234 and press Enter. This is the station extension you configured for telecommuting. The Station screen appears.
Creating a Station Security Code

change station 1014 STATION Extension: 1014 Type: Port: Name: Lock Messages? n Security Code:4321 Coverage Path 1: Coverage Path 2: Hunt-to Station: BCC: 0 TN: 1 COR: 1 COS: 1 Page 1 of X
STATION OPTIONS Loss Group: Data Module? Speakerphone: Display Language? Model:
2 n 2-way English
Personalized Ringing Pattern: 3 Message Lamp Ext: 1014 Mute button enabled? y Expansion Module? Media Complex Ext: IP Softphone? y Remote Office Phone? y
6. Type 4321 in the Security Code field and press Enter.
Related topics
See Station on page 1409 for information about and field descriptions on the Station screen. See "Station Security Codes" in Feature Description and Implementation for Avaya Communication Manager (555-245-205) for a description of the Station Security Codes feature.
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Assigning an Extender Password

Avaya Communication Manager allows you assign an extender password to a user. You can assign one password for each Avaya Communication Manager port.
Before you start

Use the Remote Extender PC in the server room to perform this procedure.
Instructions
In this example, we will set a system-generated random password for a user named John Doe. To assign an extender password: 1. Double-click the Security icon. The Password Manager screen appears. 2. Double-click User Password for User 01. 3. Select Enable Password to enable the password. 4. Click random. This means that the password is a system generated random number. The system displays a 10-digit number in the Password field. Take note of this number, your user will need it at home to access the server running Communication Manager. 5. Type Doe, John and click OK. This is the last name and first name of the user. The system returns you to the Password Manager screen. 6. Select CommLink:Select Cards. A screen containing a list of cards (for example, Card A, Card B, and so on) appears. Each card corresponds to a port on your media server. 7. Select Card A and click OK. The system returns you to the Password Manager screen. 8. Select CommLink:Upload Password. The error message screen appears with the message Administrator password not loaded".
9. Click OK. The Administrator screen appears. 10. Type 123456 and click OK. This is the administrators password. 11. Select CommLink:Upload Password. The password is uploaded. 12. When upload is complete, click OK. The system returns you to the Password Manager screen. 13. Select File:Save As. The Save As screen appears. 14. Type doe.fil in the File field and click OK. The system saves the User01 information.

Avaya Communication Manager allows you to change your call forwarding from any on-site or off-site location.
Instructions
In our example, we assign the feature access codes and class of service to set up call forwarding. This allows your users to forward their calls to another extension. To set up call forwarding: 1. Type change feature-access-codes and press Enter. The Feature Access Code screen appears. 2. Set a 2-digit access code for the following fields and press Enter. a. Type *8 in the Extended Call Fwd Activate Busy D/A field. b. Type *7 in the Extended Call Fwd Activate All field. c. Type *6 in the Extended Call Fwd Activate Deactivation field. This sets the access codes for these features. The Command prompt appears. 3. Type change cos and press Enter. The Class of Service screen appears.
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4. Set the following fields to y.
Extended Forwarding All
Extended Forwarding B/DA
This allows you to change the forwarding of all your calls from an off-site location. 5. Set the Restrict Call Fwd-Off Net field to n and press Enter. This allows your users to forward calls off-site.
Interactions
Bridged Appearance When the pound key (#) is pressed from a bridged appearance immediately following any of this features four FACs, the system assumes that the currently active bridged extension will be administered. The station security code of the currently active bridged extension must be entered after the initial # to successfully complete the command sequence. If the station has only bridged appearances, the stations extension must be dialed after the FAC to successfully complete the command sequence, since the stations extension is not associated with any appearances.
Distributed Communications System Assign a different telecommuting access extension for each server running Communication Manager. You can use Extended User Administration of Redirected Calls from any of the DCS nodes, but you must dial the extension of the node on which your station is defined before dialing the FAC.
Tenant Partitioning The telecommuting access extension is always automatically assigned to Tenant Partition 1, so it can be accessed by all tenants. The tenant number of the extension being administered must be accessible by the tenant number from which the Extended User Administration of Redirected Calls FAC is dialed or the request is denied. If the FAC is dialed on site, the tenant number of the station or attendant must have access to the tenant number of the extension administered. If the FAC is dialed off site, the tenant number of the incoming trunk must have access to the tenant number of the extension administered.
Related topics
See Training Users on page 385 for information on how to change call forwarding. See Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for a description of the Call Forwarding feature.
Assigning Coverage Options
See Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for a description of the Tenant Partitioning feature.
Assigning Coverage Options

Avaya Communication Manager allows you to assign two previously administered coverage paths and/or time of day coverage tables on the Station screen. This allow telecommuters to alternate between the two coverage paths and/or time of day coverage tables administered to better control how their telephone calls are handled. For information about creating a coverage path, see Creating coverage paths on page 192. For information about creating a time of day coverage table, see Assigning a coverage path to users on page 194.
Instructions
In our example, we assign two coverage options so a user can choose from either option to control how their calls are handled. To assign 2 coverage options: 1. Type change feature-access-codes and press Enter. The Feature Access Code screen appears. 2. Type #9 in the Change Coverage Access Code field and press Enter. 3. Type change cor 1 and press Enter. The Class of Restriction screen appears. 4. In the Can Change Coverage field, type y and press Enter to save your work. The Command prompt appears. 5. Type change station 1234 and press Enter. This is the station extension you configured for telecommuting. The Station screen appears. 6. Complete the following fields: a. Type 2 in the Coverage Path 1 field. b. Type 8 in the Coverage Path 2 field.
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Related topics
See Coverage Path on page 859 for information about and field descriptions on the Coverage Path screen. See Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for a description of the Call Coverage feature. See Training Users on page 385 for information on how to alternate your coverage path option. See Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for information about the Extended User Administration of Redirected Calls feature.
Installing Home Equipment

Avaya Communication Manager allows you to install equipment in your home so that you can utilize system facilities from off-site.
Before you start

You can also set up telecommuting with an IP (internet protocol) telephone or IP Softphone. For example, see Adding an IP Softphone on page 98 for more information. For DCP telecommuting, you need the following equipment:

Avaya Communication Manager extender remote module DCP sets (office and home must match)
Configure a feature access code for associating your home number to your office number. For information about configuring an associate feature access code, see Setting up Personal Station Access on page 369.
Instructions
Installing home equipment
To install your home equipment: 1. Plug the telephone cord into the slot labeled line on the back of the module and into the wall jack.
Installing Home Equipment
2. Plug the telephone cord into the slot labeled port on the back of the module and into the slot labeled line on the telephone. 3. Plug the power cord into slot labeled power on the back of the module and the wall socket. The telephone display Go Online appears. 4. Press 3 (Nxt). The telephone display Set Phone Number appears. 5. Press 2 (OK) to set the telephone number. 6. Type 5551234 and press Drop. This is the assigned analog telephone number. In some areas, you may need to include your area code (for example, 3035551234). The telephone display Set Phone Number appears. 7. Press 1(Prv). This returns you to the Go Online telephone display. 8. Press 2 (OK). The module dials the number. When the modules connect, the telephone display Enter Password appears. 9. Type 0123456789 and press Drop.
Associating your office telephone number to the home station

To associate your telephone number: 1. On your home station, type #4. This is the associate feature access code. 2. Type 4321 and press #. This is your extension number. 3. Type 1996 and press #. This is your password.
Disassociating your home station

To disassociate your home station: 1. Press Hold four times.
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Related topics
See Configuring Avaya Communication Manager for Telecommuting on page 367 for step-by-step instructions on how to configure your office equipment. See Training Users on page 385 for step-by-step instructions on how to use your home station.
Setting up Remote Access

Remote Access permits a caller located outside the system to access the server running Avaya Communication Manager through the public or private network and then use the features and services of the system. Remote Access users can dial into the system using central office (CO), Foreign Exchange (FX), Wide Area Telecommunications trunks (WATS), and Integrated Services Digital Network Primary Rate Interface (ISDN-PRI) trunks. In addition, a dedicated Remote Access Direct Inward Dialing number can be provided.
!
SECURITY ALERT:
SECURITY ALERT: Avaya has designed the Remote Access feature incorporated in this product that, when properly administered by the customer, will enable the customer to minimize the ability of unauthorized persons to gain access to the network. It is the customers responsibility to take the appropriate steps to properly implement the features, evaluate and administer the various restriction levels, protect access codes and distribute them only to individuals who have been advised of the sensitive nature of the access information. Each authorized user should be instructed concerning the proper use and handling of access codes. In rare instances, unauthorized individuals make connections to the telecommunications network through use of remote access features. In such an event, applicable tariffs require that the customer pay all network charges for traffic. Avaya cannot be responsible for such charges, and will not make any allowance or give any credit for charges that result from unauthorized access.
If you do not intend to use Remote Access now or in the future, you can permanently disable the feature. If you do decide to permanently disable the feature, it will require Avaya Services intervention to activate the feature again.
Before you start

Configure the Incoming Destination and Night Service fields on the CO Trunk screen. For information about configuring a CO trunk, see Adding a CO, FX, or WATS Trunk Group on page 426. Verify that the Authorization Codes field on the System Parameters Customer Options screen is set to y. Verify that the SVN Authorization Code Violation Notification Enabled field on the Security-Related System Parameters screen is set to y.
Instructions
Setting up remote access
In our example, we set up a remote access extension with maximum security. This assists you in blocking unauthorized people from gaining access to your network. To set up remote access: 1. Type change remote-access and press Enter. The Remote Access screen appears. Figure 155: Remote Access screen
REMOTE ACCESS Barrier Code Length 7__ Remote Access Dial Tone: y No. of Calls ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ Calls Used ______ ______ ______ ______ ______ ______ ______ ______ ______ ______
Remote Access Extension 1234___ Authorization Code Required? y Barrier Code 1:1234567 2:________ 3:________ 4:________ 5:________ 6:________ 7:________ 8:________ 9:________ 10:_______ COR 1__ 1__ 1__ 1__ 1__ 1__ 1__ 1__ 1__ 1__ TN 1_ 1_ 1_ 1_ 1_ 1_ 1_ 1_ 1_ 1_ COS 1__ 1__ 1__ 1__ 1__ 1__ 1__ 1__ 1__ 1__
Expiration Date 01/01/99 __/__/__ __/__/__ __/__/__ __/__/__ __/__/__ __/__/__ __/__/__ __/__/__ __/__/__
Permanently Disable? __ Disable Following A Security Violation? y (NOTE: You must logoff to effect permanent disabling of Remote Access)
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2. Type 1234 in the Remote Access Extension field. This is the extension specified in the Incoming Destination field on the CO Trunk screen. 3. Type 7 in the Barrier Code Length field. This is the number of digits your barrier code must be when entered. 4. Type y in the Authorization Code Required field. This means you must also enter an authorization code when you access the systems Remote Access facilities. For information about setting up access codes, see Setting up Authorization Codes on page 412. 5. Type y in the Remote Access Dial Tone field. This means you hear dial tone as a prompt to enter your authorization code. 6. Type 1234567 in the Barrier Code field. This is the 7-digit barrier code you must enter to access the systems Remote Access facilities. 7. Type 1 in the COR field. This is the class of restriction (COR) number associated with the barrier code that defines the call restriction features. 8. Type 1 in the TN field. This is the Tenant Partition (TN) number. 9. Type 1 in the COS field. This is the class of service (COS) number associated with the barrier code that defines access permissions for Call Processing features. 10. Type 01/01/04 in the Expiration Date field. This is the date the barrier code expires. A warning message is displayed on the system copyright screen seven days before the expiration date. The system administrator can modify the expiration date to extend the time interval, if necessary. 11. Type y in the Disable Following A Security Violation field. This disables the remote access feature following detection of a remote access security violation. 12. Press Enter to save your work.
Disabling remote access permanently

To disable remote access permanently: 1. Type change remote-access and press Enter. The Remote Access screen appears. 2. Type y in the Permanently Disable field. If you permanently disable this feature, it requires Avaya Services intervention to reactivate the feature. There is a charge for reactivation of this feature. 3. Press Enter to save your work.
! CAUTION:
CAUTION:
Your attempt to disable the Remote Access feature will be lost if te server running Communication Manager is rebooted without saving translations. Therefore, execute a save translation command after permanently disabling the Remote Access feature.
Using Secure Shell for remote login

You can log in remotely to the following platforms using Secure Shell (SSH) as a secure protocol:

G350 Media Gateway S8300, S8500, S8700, or S8710 Media Server Linux command line Communication Manager System Administration Terminal (SAT) interface on a Media Server using port 5022.
The SSH capability provides a highly secure method for remote access. The capability also allows a system administrator to disable Telnet when it is not needed, making for a more secure system. For details on disabling Telnet, see Turning off Telnet for increased security. Note: The client device for remote login must also be enabled and configured for SSH.
Note:
Refer to your client P.C. documentation for instructions on the proper commands for SSH.
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More information
Remote Access provides you with access to the system and its features from the public network. This allows you to make business calls from home or use Recorded Telephone Dictation Access to dictate a letter. If authorized, you can also access system features from any on-site extension. With Remote Access you can dial into the system using Direct Inward Dialing (DID), Central Office (CO), Foreign Exchange (FX), or 800 Service trunks. When a call comes in on a trunk group dedicated to Remote Access, the system routes the call to the Remote Access extension you have assigned. If DID is provided and the Remote Access extension is within the range of numbers that can be accessed by DID, Remote Access is accessed through DID. Barrier codes provide your system security and define calling privileges through the administered COR. You can administer up to 10 barrier codes, each with a different COR and COS. Barrier codes can be from 4 to 7 digits, but all codes must be the same length. You can also require that users enter an authorization code to use this feature. Both barrier codes and authorization codes are described under Setting up Authorization Codes on page 412.
Related topics
See QSIG to DCS TSC Gateway on page 1353 for information about and field descriptions on the Remote Access screen. See Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for a description of the Remote Access feature.
Training Users
Training Users
Avaya Communication Manager allows you to associate and disassociate PSA, change the coverage path for your station, change the extension to which you forward your calls, and change your personal stations security code.
Before you start

Configure PSA. For information about configuring PSA, see Setting up Personal Station Access on page 369. Assign two coverage options for your system. For information on how to assign coverage options, see Assigning Coverage Options on page 377. Configure call forwarding for your system. For information about configuring call forwarding, see Setting up Call Forwarding on page 375. Configure security codes for a station. For information about configuring personal station security codes, see Assigning an Extender Password on page 374.
Instructions
Associating PSA
In this example, we associate PSA (preferences and permissions) assigned to your station with another compatible terminal. To associate PSA: 1. Dial #4. This is the associate PSA feature access code. You hear dial tone. 2. Type 1234 and press #. This is your extension. 3. Type 4321 and press #. This is your Station Security Code. You hear a confirmation tone.
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Disassociating PSA
In our example, we disassociate PSA from the station you are using. To disassociate PSA: 1. Dial #3. This is the disassociate PSA feature access code. You are no longer PSA associated to this station.
Changing a coverage option

In this example, we change the coverage option from path 1 to path 2 from a remote location. To change a coverage option: 1. Dial 1234. This is the extension you configured for telecommuting. You hear dial tone. 2. Dial #9 and press #. This is the feature access code you set for changing a coverage path. You hear dial tone. 3. Dial 4321 and press #. This is the extension for which you want to change the coverage path. 4. Dial 87654321 and press #. This is the extension security code. 5. Dial 2. This is the new coverage path. You hear confirmation tone.
Changing call forwarding

In this example, we change call forwarding to extension 1235. To change call forwarding: 1. Dial 1234. This is the extension you configured for telecommuting. 2. Dial #8 and press #. This is the feature access code you set for activating extended call forward. You hear dial tone. 3. Dial 4321 and press #. This is the extension from which you want to forward calls.
Training Users
4. Dial 87654321 and press #. This is the extension security code. You hear dial tone. 5. Dial 1235. This is the extension to which you want to forward calls. You hear the confirmation tone.
Changing your personal station security codes

In this example, we change the security code for extension 1235 from 98765432 to 12345678. To change your security code: 1. Dial #5. This is the feature access code you set for changing your security code. You hear dial tone. 2. Dial 1235 and press #. This is the extension for which you want to change the security code. 3. Dial 98765432 and press #. This is the current security code for the extension. You hear dial tone. 4. Dial 12345678 and press #. This is the new security code. Security codes can be 3-8 digits long. 5. Dial 12345678 and press #. This is to confirm your new security code. You hear the confirmation tone. Note: If you cannot change your security code, Manager 1 can clear the problem using the Clear Audit Summary command.
Note:
Interrupting the command sequence for personal station security codes

To interrupt the command sequence for personal station security codes: 1. To interrupt the command sequence before step 3, choose one of these options:
Hang up or press the disconnect or recall button before hearing intercept tone in step 3. The system does not log an invalid attempt. You must restart the process at step 1.
Type * before the second # in step 3. You must begin the change sequence at the point of entering your extension in step 2. (You should not enter the FAC again.)
Type * after the FAC has been entered and before the final #. You must restart the process at step1.
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2. To interrupt the command sequence after step 3, type * in steps 4 or 5, you must begin the change sequence at the point of entering the new station security code (SSC) in step 4. If you hear intercept tone in any step, the command sequence has been invalidated for some reason and you must restart the process at step 1. If you hear intercept tone after step 3, the system logs an invalid attempt via the Security Violations Notification (SVN) feature. This is true even if you attempt to interrupt the change sequence with an asterisk.
Related topics
See Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for a description of the Security Violations Notification (SVN) feature.
Chapter 11: Enhancing System Security
Basic Security
Keeping your system secure
The following is a partial list you can use to help secure your system. It is not intended as a comprehensive security checklist. See the Avaya Toll Fraud and Security Handbook for more information about these and other security-related features.
Secure the system administration and maintenance ports and/or logins on Avaya Communication Manager using the Access Security Gateway. This optional password authentication interface program is provided to customers with maintenance contracts. Activate Security Violations Notification to report unsuccessful attempts to access the system. Security Violations Notification lets you automatically disable a valid login ID following a security violation involving that login ID and disable remote access following a security violation involving a barrier code or authorization code. Use the list history command to determine if unauthorized changes have been made to the system. To assist in identifying unauthorized use of the system, the History report lists each time a user logs on or off the system. See the Reports for Avaya Communication Manager for more information about this report. Secure trunks using Automatic Route Selection (ARS), Class of Restriction (COR), Facility Restriction Levels (FRLs) and Alternate Facility Restriction Levels (AFRLs), Authorization Codes, Automatic Circuit Assurance (ACA), and Forced Entry of Account Codes (see "Call Detail Recording" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205 for more information). You can log in remotely using Secure Shell (SSH) as a secure protocol. The SSH capability provides a highly secure method for remote access. The capability also allows a system administrator to disable Telnet when it is not needed, making for a more secure system.
Activate Enhanced Call Transfer for your voice messaging system, if available. This limits transfers to valid extensions, but you also need to restrict transfers to extensions that may offer dial tone to the caller, such as screen extensions.
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Enhancing System Security
Preventing Toll Fraud

Top 15 tips to help prevent toll fraud
Toll Fraud Tips: 1. Protect system administration access Make sure secure passwords exist for all logins that allow System Administration or Maintenance access to the system. Change the passwords frequently. Set logoff notification and forced password aging when administering logins. You must assign passwords for these logins at setup time. Establish well-controlled procedures for resetting passwords. 2. Prevent voice mail system transfer to dial tone Activate "secure transfer" features in voice mail systems. Place appropriate restrictions on voice mail access/egress ports. Limit the number of invalid attempts to access a voice mail to five or less. 3. Deny unauthorized users direct inward system access (screen) If you are not using the Remote Access features, deactivate or disable them. If you are using Remote Access, require the use of barrier codes and/or authorization codes set for maximum length. Change the codes frequently. It is your responsibility to keep your own records regarding who is allowed to use which authorization code. 4. Place protection on systems that prompt callers to input digits Prevent callers from dialing unintended digit combinations at prompts. Restrict auto attendants and call vectors from allowing access to dial tone. 5. Use system software to intelligently control call routing Create Automatic Route Selection or World Class Routing patterns to control how each call is to be handled. Use "Time of Day" routing capabilities to limit facilities available on nights and weekends. Deny all end-points the ability to directly access outgoing trunks. 6. Block access to international calling capability When international access is required, establish permission groups. Limit access to only the specific destinations required for business. 7. Protect access to information stored as voice Password restrict access to voice mail mailboxes. Use non-trivial passwords and change passwords regularly.
Preventing Toll Fraud
8. Provide physical security for telecommunications assets Restrict unauthorized access to equipment rooms and wire connection closets. Protect system documentation and reports data from being compromised. 9. Monitor traffic and system activity for abnormal patterns Activate features that "turn off" access in response to unauthorized access attempts. Use Traffic and Call Detail reports to monitor call activity levels. 10. Educate system users to recognize toll fraud activity and react appropriately From safely using calling cards to securing voice mailbox password, train your users on how to protect themselves from inadvertent compromises to the systems security. 11. Monitor access to the dial-up maintenance port. Change the access password regularly and issue it only to authorized personnel. Consider activating Access Security Gateway. See "Access Security Gateway" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information. 12. Create a system-management policy concerning employee turnover and include these actions: a. Delete any unused voice mailboxes in the voice mail system. b. Immediately delete any voice mailboxes belonging to a terminated employee. c. Immediately remove the authorization code if a terminated employee had screen calling privileges and a personal authorization code. d. Immediately change barrier codes and/or authorization codes shared by a terminated employee. Notify the remaining users of the change. e. Remove a terminated employees login ID if they had access to the system administration interface. Change any associated passwords immediately. 13. Back up system files regularly to ensure a timely recovery. Schedule regular, off-site backups. 14. Callers misrepresenting themselves as the "telephone company," "AT&T," "RBOCS," or even known employees within your company may claim to be testing the lines and ask to be transferred to "900," "90," or ask the attendant to do "start 9 release." This transfer reaches an outside operator, allowing the unauthorized caller to place a long distance or international call. Instruct your users to never transfer these calls. Do not assume that if "trunk to trunk transfer" is blocked this cannot happen. Hackers run random generator PC programs to detect dial tone. Then they revisit those lines to break barrier codes and/or authorization codes to make fraudulent calls or resell their services. They do this using your telephone lines to incur the cost of the call. Frequently these call/sell operations are conducted at public payphones located in subways, shopping malls, or airport locations. See QSIG to DCS TSC Gateway on page 1353 to prevent this happening to your company.
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Physical Security
Physical security is your responsibility. Implement the following safeguards as an added layer of security: 1. Unplug and secure attendant console handsets when the attendant position is not in use. 2. Lock wiring closets and media server rooms. 3. Keep a log book register of technicians and visitors. 4. Shred all Communication Manager information or directories you discard. 5. Always demand verification of a technician or visitor by asking for a valid I.D. badge. 6. Keep any reports that may reveal trunk access codes, screen barrier codes, authorization codes, or password information secure. 7. Keep the attendant console and supporting documentation in an office that is secured with a changeable combination lock. Provide the combination only to those individuals who need to enter the office. 8. Keep any documentation pertaining to Communication Manager operation secure. 9. Label all backup tapes or flash cards with correct dates to avoid using an outdated one when restoring data. Be sure that all backup media have the correct generic software load.
System Security Checklist

Heres some of the steps required for indemnification. Use these to analyze your system security. 1. Remove all default factory logins of cust, rcust, browse, nms, and bcms and assign unique logins with 7-character alphanumeric passwords and a 90-day password aging. Use the list logins command to find out what logins are there. 2. If you do not use Remote Access, be sure to disable it permanently. Tip:
Tip:
You can use the display remote-access command to check the status of your remote access. To disable Remote Access, on the Remote Access screen, in the Permanently Disable field, type y. Note: Avaya recommends that you permanently disable Remote Access using the change remote-access command. If you do permanently disable Remote Access, the code is removed from the software. Avaya charges a fee to restore the Remote Access feature. 3. If you use Remote Access, but only for internal calls, change announcements or remote service observing. a. Use a 7-digit barrier code. b. Assign a unique COR to the 7-digit barrier code. The unique COR must be administered where the FRL is 0, the Calling Party Restriction field is outward, the Calling Permissions field is n on all unique Trunk Group COR. c. Assign Security Violation Notification Remote to 10 attempts in 2 minutes. d. Set the aging cycle to 90 days with 100 call limit per barrier code. 4. If you use Remote Access to process calls off-net or in any way access the public network: a. Use a 7-digit barrier code. b. Assign a unique COR to the barrier code. c. Restrict the COR assigned to each barrier code by FRL level to only the required calling areas to conduct business. d. Set the aging cycle to 90 days with 100 call limit per barrier code. e. Suppress dial tone where applicable. f. Administer Authorization Codes.
Note:
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g. Use a minimum of 11 digits (combination of barrier codes and authorization codes). h. Assign Security Violation Notification Remote to 10 attempts in 2 minutes. 5. If you use vectors: a. Assign all Vector Directory Numbers (VDN) a unique COR. See the Avaya Communication Manager Contact Center Guide to ACD Contact Centers and the Avaya Communication Manager Contact Center Call Vectoring and Expert Agent Selection (EAS) Guide for more information. Note: The COR associated with the VDN dictates the calling privileges of the VDN/ vector. High susceptibility to toll fraud exists on vectors that have "collect digits" steps. When a vector collects digits, it processes those digits back to Communication Manager and if the COR of the VDN allows it to complete the call off-net, it will do so. For example, the announcement "If you know your partys 4-digit extension number, enter it now" results in 4 digits being collected in step 6. If you input "90##" or "900#", the 4 digits are analyzed and if "9" points towards ARS and "0" or "00" is assigned in the ARS Analysis Tables and the VDN COR allows it, the call routes out of the server to an outside local exchange or long distance operator. The operator then connects the call to the requested number. b. If vectors associated with the VDN do not require routing the call off-net or via AAR, assign a unique COR where the FRL is 0, the Calling Party Restriction field is outward, the Calling Permissions field is n on all unique Trunk Group COR. c. If the vector has a "route-to" step that routes the call to a remote server via AAR, assign a unique COR with a unique ARS/AAR Partition Group, the lowest FRL to complete an AAR call, and n on all unique COR assigned to your public network trunking facilities on the Calling Permissions. Assign the appropriate AAR route patterns on the AAR Partition Group using the change aar analysis partition x 2 command. Tip:
Tip:
Note:
You can use the display aar analysis print command to print a copy of your Automatic Alternate Routing (AAR) setup before making any changes. You can use the printout to correct any mistakes. d. If the vector has a "route-to" step that routes the call to off-net, assign a unique COR with a unique ARS/AAR Partition Group, the lowest FRL to complete an ARS call, and n on all unique COR assigned to your public network trunking facilities on the Calling Permissions. Assign the appropriate complete dial string in the "route-to" step of the vector the unique ARS Partition Group using the change ars analysis partition x 2 command.
6. On the Feature Access Code screen, Facility Test Calls Access Code, the Data Origination Access Code, and the Data Privacy Access Code fields, change from the default or remove them. Note: These codes, when dialed, return system dial tone or direct access to outgoing trunking facilities. Transfers to these codes can take place via an unsecured vector with "collect digits" steps or an unsecured voice mail system. 7. Restrict Call Forwarding Off Net on every class of service. See Class of Service on page 830 for more information on Class of Service. Note: You cannot administer loop-start trunks if Call Forwarding Off Net is required. 8. If loop start trunks are administered on Communication Manager and cannot be changed by the Local Exchange Company, block all class of service from forwarding calls off-net. In the Class of Service screen, Restriction Call Fwd-Off Net field, set to y for the 16 (0-15) COS numbers. See Class of Service on page 830 for more information. Note: If a station is call forwarded off-net and an incoming call to the extension establishes using a loop-start trunk, incorrect disconnect supervision can occur at the Local Exchange Central Office when the call terminates. This gives the caller recall or transfer dial tone to establish a fraudulent call. 9. Administer Call Detail Recording on all trunk groups to record both incoming and outgoing calls. See Collecting Information About Calls on page 591 for more information. 10. On the Route Pattern screen, be careful assigning route patterns with an FRL of 0; these allow access to outgoing trunking facilities. Avaya recommends assigning routes with an FRL of 1 or higher. Note: An exception might be assigning a route pattern with an FRL of 0 to be used for 911 calls so even restricted users may dial this in emergencies. Tip:
Tip:
Note:
Note:
Note:
Note:
You can use the list route-pattern print command to print a copy of your FRLs and check their status. 11. On all trunk group screens, set the Dial Access field to n. If set to y, it allows users to dial Trunk Access Codes, thus bypassing all the ARS call screening functions. See the Trunk Group section of the Screen Reference for more information. 12. On the AAR and ARS Digit Analysis Table on page 709, set all dial strings not required to conduct business to den (deny).
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13. If you require international calling, on the AAR and ARS Digit Conversion Table on page 715, use only the 011+ country codes/city codes or specific dial strings. 14. Assign all trunk groups or same trunk group types a unique Class of Restriction. If the trunk group does not require networking through Communication Manager, administer the Class of Restriction of the trunk group where the FRL is 0, the Calling Party Restriction field is outward, and all unique Class of Restriction assigned to your outgoing trunk groups are n. See Class of Restriction on page 813 for more information. Tip:
Tip:
You can use the list trunk-group print command to have a printout of all your trunks groups. Then, you can use the display trunk-group x command (where x is the trunk group) to check the COR of each trunk group. 15. For your AUDIX, on the System Appearance screen, set:

the Enhanced Call Transfer field to y. the Transfer Type field to enhanced. If set to basic, set the Transfer Restriction field to subscribers. See Feature-Related System Parameters on page 975 for more information.
Note:
Note: The COR of the voice mail ports dictates the calling restrictions of the voice mail. If the above settings are not administered correctly, the possibility exists to complete a transfer to trunk access codes or ARS/AAR feature codes for fraudulent purposes. Never assign mailboxes that begin with the digits or trunk access codes of ARS/AAR feature access codes. Require your users to use a mailbox password length greater than the amount of digits in the extension number. 16. Avaya recommends you administer the following on all voice mail ports:
Assign all voice mail ports a unique COR. See Class of Restriction on page 813 for more information. If you are not using outcalling, fax attendant, or networking, administer the unique COR where the FRL is 0, the Calling Party Restriction field is outward, and all unique trunk group COR on the Calling Permissions are n. See Class of Restriction on page 813 for more information.
Note:
Note: Avaya recommends you administer as many layers of security as possible. You can implement Step 9 and Step 16 as a double layer of security. In the event that the voice mail system becomes unsecured or compromised for any reason, the layer of security on Avaya Communication Manager takes over, and vice versa.
Adding Logins and Passwords
17. Administer all fax machines, modems, and answering machines analog voice ports as follows:

Set the Switchhook Flash field to n. Set the Distinctive Audible Alert field to n. See Station on page 1409 for more information.
18. Install a Call Accounting System to maintain call records. In the CDR System Parameters screen, Record Outgoing Calls Only field, set to y. See CDR System Parameters on page 797 for more information. 19. Call Accounting Systems produce reports of call records. It detects phones that are being hacked by recording the extension number, date and time of the call, and what digits were dialed.

This section shows you how to add a user and their password. To add a login, you must be a superuser with authority to administer permissions. When adding logins, remember the following:
Type the new login name as part of the add command. The name must be 3 to 6 alphanumeric characters in length, and can contain the characters 0-9, a-z, A-Z. The password must be from 7 to 11 alphanumeric characters in length and contain at least 1 non-alphabetic character.
Instructions
We will add the login angi3 with the password b3stm0m. We also will require the user to change their password every 30 days. To add new logins and passwords: 1. Type add login angi3 and press Enter. The Login Administration screen appears.
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Figure 156: Login Administration screen

LOGIN ADMINISTRATION Password of Login Making Change: LOGIN BEING ADMINISTERED Logins Name: angi3 Login Type: Service Level: Disable Following a Security Violation? Access to INADS Port? _ LOGINS PASSWORD INFORMATION Logins Password: Reenter Logins Password: Password Aging Cycle Length (Days): 30 LOGOFF NOTIFICATION Facility Test Call Notification? y Remote Access Notification? y ACCESS SECURITY GATEWAY PARAMETERS Access Security Gateway? n
Acknowledgment Required? y Acknowledgment Required? y
The Logins Name field shows the name you typed in the add command. 2. In the Password of Login Making Change field, type your superuser password. 3. In the Disable Following a Security Violation field, type y to disable this login following a login security violation. This field appears only if on the Security-Related System Parameters screen, SVN Login Violation Notification field is y. 4. In the Logins Password field, type b3stm0m. The password does not appear on the screen as you type. 5. In the Reenter Logins Password field, retype b3stm0m. 6. In the Password Aging Cycle Length (Days) field, type 30. This requires the user to change the password every 30 days. 7. Press Enter to save your changes. Now you need to set the permissions for this new login. 8. Type change permissions angi3 and press Enter. The Command Permission Categories screen appears.
Figure 157: Command Permission Categories screen

COMMAND PERMISSION CATEGORIES Login Name: angi3 COMMON COMMANDS Display Admin. and Maint. Data? n System Measurements? n ADMINISTRATION COMMANDS Administer Stations? y Administer Trunks? n Additional Restrictions? y MAINTENANCE COMMANDS Maintain Stations? n Maintain Trunks? n Maintain Systems? n
Administer Features? n Administer Permissions? n
9. In the Administer Stations field, type y. This allows your user to add, change, duplicate, or remove stations, data modules and associated features. 10. In the Additional Restrictions field, type y. A y in this field brings up the second and third pages of this screen. Figure 158: Command Permission Categories screen- Restricted Objects
COMMAND PERMISSION CATEGORIES RESTRICTED OBJECT LIST vdn ______________________ _______________________ ______________________ _______________________ ______________________ _______________________ ______________________ _______________________ ______________________ _______________________ ______________________ _______________________ ______________________ _______________________ ______________________ _______________________ ______________________ _______________________ ______________________
11. In the first field, type vdn. This restricts your user from administering a VDN. 12. Press Enter to save your changes.
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More information
When you add a login, the Security Measurement reports do not update until the next hour. Password aging is an option you can start while administering logins. The password for each login can be aged starting with the date the password was created or changed and continuing for a specified number of days (1 to 99). The system notifies the user at the login prompt, 7 days before the password expiration date, their password is about to expire. When the password expires, the user needs to enter a new password into the system before logging in.
Changing a Login
This section shows you how to change a users login. You may need to change a users password because it has expired. To change a logins attributes, you must be a superuser with authority to administer permissions. When changing logins, remember the following:
Type the new login name as part of the change command. The name must be 3 to 6 alphanumeric characters in length, and can contain the characters 0-9, a-z, A-Z. The password must be from 7 to 11 alphanumeric characters in length and contain at least 1 non-alphabetic character.
Instructions
We will change the login angi3 with the password b3stm0m. We also will require the user to change their password every 30 days. To change logins: 1. Type change login angi3 and press Enter. The Login Administration screen appears.
Changing a Login

LOGIN ADMINISTRATION Password of Login Making Change: LOGIN BEING ADMINISTERED Logins Name:angi3 Login Type: Service Level: Disable Following a Security Violation? Access to INADS Port? _ LOGINS PASSWORD INFORMATION Logins Password: Reenter Logins Password: Password Aging Cycle Length (Days): LOGOFF NOTIFICATION Facility Test Call Notification? y Remote Access Notification? y ACCESS SECURITY GATEWAY PARAMETERS Access Security Gateway? n
2. In the Password of Login Making Change field, type your superuser password. 3. In the Logins Password field, type b3stm0m. This is the login for the password you are changing. 4. In the Reenter Logins Password field, retype b3stm0m. The password does not appear on the screen as you type. 5. In the Password Aging Cycle Length (Days) field, type 30. This requires the user to change the password every 30 days. 6. Press Enter to save your changes.
Related topics
For more information on logging in, see Logging into the System on page 21.
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Displaying a Login
This section shows you how to display a users login and review their permissions.
Instructions
To display a login such as angi3: 1. Type display login angi3, and press Enter. The Login Administration screen appears and displays all information about the requested login except the password.
Removing a Login
This section shows you how to remove a users login. To remove a login, you must be a superuser.
Instructions
To remove a login such as angi3: 1. Type remove login angi3 and press Enter. The Login Administration screen appears showing information for the login you want to delete. 2. Press Enter to remove the login, or press Cancel to leave this screen without removing the login.
More information
When you remove a login, the Security Measurement reports do not update until the next hour.
Related topics
For more information on logging in, see Logging into the System on page 21.
Using Access Security Gateway

This section shows you how to use Access Security Gateway (ASG). ASG prevents unauthorized access by requiring the use of the hand-held Access Security Gateway Key for logging into the system. You need superuser privileges to perform any of the ASG procedures.
Before you start

You need an Access Security Gateway Key. On the System-Parameters Customer-Options screen, verify the Access Security Gateway field is y. If not, contact your Avaya representative.
Instructions
To set up access security gateway: 1. Type change login xxxx, where xxxx is the alphanumeric login ID. The Login Administration screen appears. Figure 160: Login Administration screen
LOGIN ADMINISTRATION Password of Login Making Change: LOGIN BEING ADMINISTERED Logins Name:xxxxxxx Login Type: Service Level: Disable Following a Security Violation? Access to INADS Port? _ LOGINS PASSWORD INFORMATION Logins Password: Reenter Logins Password: Password Aging Cycle Length (Days): LOGOFF NOTIFICATION Facility Test Call Notification? y Remote Access Notification? y ACCESS SECURITY GATEWAY PARAMETERS Access Security Gateway? n
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2. In the Password of Login Making Change field, type your password. 3. In the Access Security Gateway field, type y. When set to y, the Access Security Gateway Login Administration screen (page 2) appears automatically. 4. Either:
Set the System Generated Secret Key field to:

y for a system-generated secret key, or n for a secret key to be entered by the administrator, or
In the Secret Key field, enter your secret key. Be sure to remember your secret key number.
5. All other fields on page 2 are optional. 6. Press Enter to save your changes. 7. Type change system-parameters security and press Enter. The Security-Related System Parameters screen appears. Figure 161: Security-Related System Parameters screen
Page 2 of 2 SECURITY-RELATED SYSTEM PARAMETERS SECURITY VIOLATION NOTIFICATION PARAMETERS SVN Station Security Code Violation Notification Enabled? y Originating Extension: ________ Referral Destination: ________ Security Code Threshold: 10 Time Interval: 0:03 Announcement Extension: ________ STATION SECURITY CODE VERIFICATION PARAMETERS Minimum Station Security Code Length: 4 Security Code for Terminal Self Administration Required? y ACCESS SECURITY GATEWAY PARAMETERS SYSAM-LCL? n MAINT? n SYSAM-RMT? y SYS-PORT? n
Station
8. In the ACCESS SECURITY GATEWAY PARAMETERS section, you determine which of the following necessary port type fields to set to y. Note: Avaya recommends that you protect the SYSAM-RMT port since it is a dial-up port and therefore is more susceptible to compromise. In this example, in the SYSAM-RMT field, type y. 9. Press Enter to save your changes.
Note:
Disabling Access Security Gateway

To temporarily disable ASG while users are on vacation or travel: 1. Type change login xxxx, where xxxx is the alphanumeric login ID. The Login Administration screen appears. Figure 162: Login Administration
LOGIN ADMINISTRATION Password of Login Making Change: LOGIN BEING ADMINISTERED Logins Name:xxxxxxx Login Type: Service Level: Disable Following a Security Violation? Access to INADS Port? _ LOGINS PASSWORD INFORMATION Logins Password: Reenter Logins Password: Password Aging Cycle Length (Days): LOGOFF NOTIFICATION Facility Test Call Notification? y Remote Access Notification? y ACCESS SECURITY GATEWAY PARAMETERS Access Security Gateway? n
2. On the Access Security Gateway Login Administration page (page 2), set the Blocked field to y. Setting the Blocked field to y does not remove the login from the system, but temporarily disables the login. 3. Press Enter to save your changes. Note: A superuser can disable and restart access for another superuser.
Note:
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Restarting Access Security Gateway

To restart temporarily disabled access security gateway access for login: 1. Type change login xxxx and press Enter, where xxxx is the alphanumeric login ID. The Login Administration screen appears. 2. On the Access Security Gateway Login Administration page (page 2), set the Blocked field to n. 3. Press Enter to save your changes.
Loss of an ASG key

If a user loses their Access Security Gateway Key: 1. Modify any logins associated with the lost Access Security Gateway Key. See the Access Security Gateway (ASG) Key Release 1.0 Users Guide for more information on changing your PIN. 2. If the login is no longer valid, type remove login xxxx and press Enter, to remove the invalid login from the system, where xxxx is the alphanumeric login ID. 3. To keep the same login, change the Secret Key associated with the login to a new value. 4. Using the new secret key value, re-key devices that generate responses and interact with the login.
Monitoring the Access Security Gateway History Log

The Access Security Gateway Session History Log records all ASG session establishment and session rejection events except when, on the Login Administration screen, the Access to INADS Port field is y. You must be a superuser to use the list asg-history command. 1. Type list asg-history and press Enter. The Access Security Gateway screen appears.
Figure 163: Access Security Gateway

ACCESS SECURITY GATEWAY SESSION HISTORY Date 01/06 01/05 01/05 01/03 01/02 01/02 Time 12:45 01:32 12:33 15:10 08:32 07:45 Port SYSAM-RMT SYSAM-LCL SYSAM-RMT SYSAM-RMT SYSAM-LCL SYSAM-RMT Login csand jsmith ajones swrigh jsmith mehrda Status AUTHENTICATED REJECT-BLOCK REJECT-EXPIRE REJECT-PASSWORD REJECT-INVALID REJECT-RESPONSE
This screen contains the following fields:
Date Contains the date of the session establishment or rejection. For example, the date displays in the mm/dd format where mm = month and dd = day. Time Contains the time of the session establishment or rejection. For example, the time displays in the hh/mm format where hh = hour and mm = minute. Port Contains the port mnemonic associated with the port on which the session was established or rejected. The port mnemonics for G3r systems are SYSAM-LCL, SYSAM-RMT, MAINT, and SYS-PORT. For G3si systems, they are MRG1, INADS, NET, and EPN. Login Contains the alphanumeric login string entered by the user and associated with the session establishment or rejection. Status Contains a code that indicates whether the session was established or rejected and, if rejected, the reason for the rejection.
Related topics
For more information on ASG, see "Access Security Gateway" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205. For ASG login procedures, see "Logging in" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205. For more information on SVN, see "Security Violations Notification" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205.
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Changing Login Permissions

This section shows you how to change login permissions. Once you have created a login, you can modify the permissions associated with the login. The system maintains default permissions for each level of login, but you may want to further restrict the login, or at least make sure the defaults are appropriate for the user. The default values for these fields vary based on the login type.
Instructions
We will change the login permissions of angi3. To change login permissions: 1. Type change permissions angi3 and press Enter. The Command Permission Categories screen appears. Figure 164: Command Permissions Categories screen
COMMAND PERMISSION CATEGORIES Login Name: angi3 COMMON COMMANDS Display Admin. and Maint. Data? n System Measurements? n ADMINISTRATION COMMANDS Administer Stations? y Administer Trunks? n Additional Restrictions? y MAINTENANCE COMMANDS Maintain Stations? n Maintain Trunks? n Maintain Systems? n
Administer Features? n Administer Permissions? n
2. In the Administer Stations field, type y. This allows your user to add, change, duplicate, or remove stations, data modules and associated features. 3. In the Additional Restrictions field, type y. A y in this field brings up the second and third pages of this screen.
Changing Passwords
Figure 165: Command Permissions Categories screen - Restricted Objects

COMMAND PERMISSION CATEGORIES RESTRICTED OBJECT LIST vdn ______________________ _______________________ ______________________ _______________________ ______________________ _______________________ ______________________ _______________________ ______________________ _______________________ ______________________ _______________________ ______________________ _______________________ ______________________ _______________________ ______________________ _______________________ ______________________
4. In the first field, type vdn. This restricts your user from administering a VDN. 5. Press Enter to save your changes.
Changing Passwords
This section shows you how to change a users password.
Instructions
We will change the password for login angi3 to g3or5e. To change passwords: 1. Type change password angi3 and press Enter. The Password Administration screen appears.
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Figure 166: Password Administration screen

PASSWORD ADMINISTRATION Password of Login Making Change: angi3 LOGIN BEING CHANGED Login Name: LOGINS PASSWORD INFORMATION Logins Password: Reenter Logins Password:
2. In the Password of Login Making Change field, type your password to change any field on this screen. Type angi3. 3. In the Logins Password field, type the initial password for this login. Type g3or5e. Notify the owner of the login to change their password immediately. The password does not appear on the screen as you type. A password must be from 4 to 11 characters in length and contain at least 1 alphabetic and 1 numeric symbol. 4. In the Reenter Logins Password field, retype the logins password as above, for verification. Type g3or5e. The password does not appear on the screen as you type. 5. Press Enter to save your changes.
Using Busy Verify

This section shows you how to use Busy Verify (also known as Busy Verification) to help find fraud problems. When you suspect toll fraud, you can interrupt the call on a specified trunk group or extension number and monitor the call in progress. Callers will hear a long tone to indicate the call is being monitored.
Using Busy Verify
!
SECURITY ALERT:
SECURITY ALERT: Listening to someone elses calls may be subject to federal, state, or local laws, rules, or regulations. It may require the consent of one or both of the parties on the call. Familiarize yourself with all applicable laws, rules, and regulations and comply with them when you use this feature.
Before you start

On the Trunk Group screen, verify the Dial Access field is y. If not, contact your Avaya technical support representative.
Instructions
To use busy verify: 1. Type change station xxxx, where xxxx is the station to be assigned the busy verify button. Press Enter. For this example, enter extension 1014. The Station screen appears. Figure 167: Station screen
ABBREVIATED DIALING List1: ________ BUTTON ASSIGNMENTS 1: call-appr 2: call-appr 3: call-appr
List2: _________
List3: _________
4: verify__ 5: ________
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2. In the BUTTON ASSIGNMENTS area, type verify. 3. Press Enter to save your changes. 4. To activate the feature, press the Verify button on the telephone and then enter the Trunk Access Code and member number to be monitored.
Setting up Authorization Codes

Authorization codes provide the means for extending control of system users calling privileges. They extend calling-privilege control and provide an extra level of security for remote-access callers. Note: To maintain system security, Avaya recommends you use authorization codes.
Note:
See the Avaya Toll Fraud and Security Handbook for more information.
Before you start

On the System-Parameters Customer-Options screen, verify the Authorization Codes field is y. If not, contact your Avaya representative. This field turns on the feature and permits you to selectively specify levels of calling privileges that override in-place restrictions.
Instructions
To set up authorization codes: 1. Type change system-parameters features and press Enter. The Feature-Related System Parameters screen appears. Click Next until you find the Authorization Code Enabled field.
Setting up Authorization Codes

Page 3 of x FEATURE-RELATED SYSTEM PARAMETERS Reserved Slots for Attendant Priority Queue: 5_ Time Before Off-Hook Alert: 10__ Emergency Access Redirection Extension: _____ Number of Emergency Calls Allowed in Attendant Queue: __ Call Pickup Alerting? n Temporary Bridged Appearance on Call Pickup? y Call Pickup on Intercom Calls? y Directed Call Pickup? n Deluxe Paging and Call Park Timeout to Originator? n Controlled Outward Toll Restriction Intercept Treatment: tone _______ Controlled Termination Restriction (Do Not Disturb): tone _______ Controlled Station to Station Restriction: tone _______ AUTHORIZATION CODE PARAMETERS Authorization Code Enabled? y Authorization Code Length: 7 Authorization Code Cancellation Symbol? # Attendant Time Out Flag? n Display Authorization Code? _ Controlled Toll Restriction Replaces: station-station Controlled Toll Restriction Intercept Treatment: extension 3000
2. In the Authorization Code Enabled field, type y. This enables the Authorization Codes feature on a system-wide basis. 3. In the Authorization Code Length field, type 7. This defines the length of the Authorization Codes your users need to enter. To maximize the security of your system, Avaya recommends you make each authorization code the maximum length allowed by the system. 4. In the Authorization Code Cancellation Symbol field, leave the default of #. This is the symbol a caller must dial to cancel the 10-second wait period during which your user can enter an authorization code. 5. In the Attendant Time Out Flag field, leave the default of n. This means a call is not to be routed to the attendant if a caller does not dial an authorization code within 10 seconds or dials an invalid authorization code. 6. In the Display Authorization Code field, type n. This prevents the authorization code from displaying on telephone sets thus maximizing your security. 7. Press Enter to save your changes.
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8. Type change authorization-code nnnn, where nnnn is the authorization code. Press Enter. The Authorization Code COR Mapping screen appears. Figure 169: Authorization Code - COR Mapping screen
Page 1 of 1 Note: AC COR 4285193 1_ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ Authorization Code - COR Mapping XX codes administered. Use "list" to AC COR AC COR AC COR _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ display all codes. AC COR AC COR _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __ _______ __
9. In the AC field, enter the authorization code your users must dial. In this example, type 4285193. The number of digits entered must agree with the number assigned in the Feature-Related System Parameters screen, Authorization Code Length field. Note: Remember, all authorization codes used in the system must be the same length. 10. In the COR field, enter the desired Class of Restriction number from 0 through 95. In our example, type 1. 11. Press Enter to save your changes.
Note:
Related topics
See "Class of Restiction" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205 for more information on setting up dialing out restrictions. See Administration for Network Connectivity for Avaya Communication Manager for more information on using trunk access codes.
Setting up Security Violations Notification
See "Facility Restriction Levels and Traveling Class Marks" Feature Description and Implementation for Avaya Communication Manager, 555-245-205, and Route Pattern on page 1367 for more information on assigning Facility Restriction Levels. See "Call Detail Recording" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, and Station on page 1409 for more information on using Call Detail Recording (CDR) on station phones. See Class of Restriction on page 813 and Station on page 1409 for more information on using Class of Restriction (COR) on station phones. See "Remote Access" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information on allowing authorized callers to access the system from remote locations. See "Barrier Codes" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, or QSIG to DCS TSC Gateway on page 1353 for information on barrier codes.

This section shows you how to use Security Violations Notification (SVN) to set security-related parameters and to receive notification when established limits are exceeded. You can run reports related to invalid access attempts. You also can disable a login ID or remote access authorization that is associated with a security violation. When a security violation has occurred, there are steps that you can take to be sure that this same attempt is not successful in the future. See the BCS Products Security Handbook for more information.
Instructions
To set up Security Violations Notification: 1. Type change system-parameters security and press Enter. The system displays the Security-Related System Parameters screen.
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Figure 170: Security-Related System Parameters screen

change system-parameters security SECURITY-RELATED SYSTEM PARAMETERS SECURITY VIOLATION NOTIFICATION PARAMETERS SVN Login Violation Notification Enabled? y Originating Extension: _____ Referral Destination: _____ Login Threshold: 5_ Time Interval: 0:03 Announcement Extension: _____ SVN Remote Access Originating Barrier Code Announcement SVN Authorization Originating Authorization Code Announcement Violation Notification Enabled? y Extension: _____ Referral Destination: _____ Threshold: 10 Time Interval: 0:03 Extension: _____ Code Violation Notification Enabled? y Extension: _____ Referral Destination: _____ Threshold: 10 Time Interval: 0:03 Extension: _____ Page 1 of 2
2. In the SVN Login Violation Notification Enabled field, type y. This sets Security Violations Notification login violation notification. Note: If you are not using Security Violation Notification for logins, type n in the SVN Login Violation Notification Enabled field and go to Step 11. 3. In the Originating Extension field, type 3040. This becomes the telephone extension for the purpose of originating and identifying SVN referral calls for login security violations. 4. In the Referral Destination field, type attd to send all calls to the attendant. This is the telephone extension that receives the referral call when a security violation occurs. 5. In the Login Threshold field, type 3. This is the minimum number of login attempts that are permitted before a referral call is made. More than 3 attempts causes a security violation notification. 6. In the Time Interval field, type 0:03. This the time interval in which the threshold, or number of violations, must occur. 7. Press Enter to save your changes.
Note:
8. (Optional) Type change login nnnn, where nnnn is your login ID. The system displays the Login Administration screen. Figure 171: Login Administration screen
change login nnnn LOGIN ADMINISTRATION Password of Login Making Change: LOGIN BEING ADMINISTERED Logins Name:xxxxxxx Login Type: Service Level: Disable Following a Security Violation? Access to INADS Port? _ LOGINS PASSWORD INFORMATION Logins Password: Reenter Logins Password: Password Aging Cycle Length (Days): LOGOFF NOTIFICATION Facility Test Call Notification? Remote Access Notification? ACCESS SECURITY GATEWAY PARAMETERS Access Security Gateway? Page 1 of 2
Acknowledgment Required? Acknowledgment Required?
9. (Optional) In the Disable Following A Security Violation field, type y. This disables a login following detection of a login security violation for the login you are administering. 10. Press Enter to save your changes. Note: If you are not using Remote Access, go to Step 14. 11. (Optional) Type change remote-access and press Enter. The Remote Access screen appears.
Note:
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Figure 172: Remote Access screen

REMOTE ACCESS Barrier Code Length____ Remote Access Dial Tone: n No. of Calls ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ Calls Used ______ ______ ______ ______ ______ ______ ______ ______ ______ ______
Remote Access Extension________ Authorization Code Required? y Barrier Code 1:________ 2:________ 3:________ 4:________ 5:________ 6:________ 7:________ 8:________ 9:________ 10:_______ COR 1__ 1__ 1__ 1__ 1__ 1__ 1__ 1__ 1__ 1__ TN 1_ 1_ 1_ 1_ 1_ 1_ 1_ 1_ 1_ 1_ COS 1__ 1__ 1__ 1__ 1__ 1__ 1__ 1__ 1__ 1__
Expiration Date __/__/__ __/__/__ __/__/__ __/__/__ __/__/__ __/__/__ __/__/__ __/__/__ __/__/__ __/__/__
12. (Optional) In the Disable Following A Security Violation field, type y. This disables Remote Access following detection of a remote access security violation. 13. (Optional) Press Enter to save your changes. 14. Type change station xxxx, where xxxx is the station to be assigned the notification halt button. Press Enter. The Station screen appears.

ABBREVIATED DIALING List1: ________ BUTTON ASSIGNMENTS 1: asvn-halt 2: ________ 3: ________
List2: _________
List3: _________
4: ________ 5: ________
15. In the Feature Button Assignments section, type one of the following:
asvn-halt The Authorization Code Security Violation Notification call is activated when an authorization code security violation is detected. This applies only if you are using authorization codes. lsvn-halt The Login Security Violation Notification call is activated a referral call when a login security violation is detected. rsvn-halt The Remote Access Barrier Code Security Violation Notification call is activated as a call referral. This applies only if you are using Remote Access barrier codes. ssvn-halt The Station Code Security Violation Notification call is activated when a station code security violation is detected. This applies only if you are using station codes.
Note:
Note: Any of the above 4 security violations will cause the system to place a notification call to the designated telephone. The call continues to ring until answered. To stop notification of any further violations, press the button associated with the type of violation. 16. Press Enter to save your changes.
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Using Station Lock

Station Lock allows only authorized users to make external telephone calls from a particular station. Note: Avaya recommends digital phones use a Station Lock button rather than a feature access code.
Note:
Setting Station Lock

We will set Station Lock to allow authorized users to access the system through a particular station.
Before you start
Be sure the Station Lock COR field on the Class of Restriction screen has the COR the user is using to define the calling restrictions.
Instructions
We will set Station Lock on a digital telephone (extension 7262): 1. Type change station 7262 and press Enter. 2. In the Security Code field, enter a security code of up to 8 digits. In the COR field, leave the default at 1. 3. In the BUTTON ASSIGNMENTS section, type sta-lock. 4. Press Enter to save your changes. 5. Type change cor 1 and press Enter. 6. In the Calling Party Restriction field, type none. This means that no calling party restrictions exist on extension 7262. 7. In the Station Lock COR field, type 2. 8. Press Enter to save your changes. 9. Type change cor 2 and press Enter.
Using Station Lock
10. In the Calling Party Restriction field, verify it is outward. 11. Press Enter to save your changes. Now when extension 7262 activates Station Lock, calling restrictions are determined by the Station Lock COR, COR 2. Based on the administration of COR 2, extension 7262 is not allowed to call outside the private network. When Station Lock is not active on extension 7262, calling restrictions are determined by the COR administered on the Station screen, COR 1. In this example, when extension 7262 is unlocked, calls outside the private network are allowed. Set Station Lock on an analog, x-mobile, or digital telephone without a Station Lock button (extension 7262 and use a feature access code of 08): 1. Type change station 7262 and press Enter. 2. In the Security Code field, enter a security code of up to 8 digits. In the COR field, leave the default at 1. This means that anyone can call outside on extension 7262. 3. Press Enter to save your changes. 4. Type change system-parameters features and press Enter. The Feature-Related System-Parameters screen appears. 5. In the Special Dial Tone field, type y for an audible tone indicating the station is locked. 6. Press Enter to save your changes. 7. Type change feature-access-codes and press Enter. The Feature Access Codes screen appears. 8. Move the cursor to the Station Lock Activation field. 9. In the Activation field, type *08. 10. In the Deactivation field, type #08. 11. Press Enter to save your changes. Now when a user activates Station Lock, no one can call outside from extension 7262.
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Dealing with Security Violations

When a security violation occurs, there are steps that you can take to be sure that this same attempt is not successful in the future.
Disabling a login ID
There may be occasions when you have to disable a login for one of your users because of a security violation. 1. Log in to Avaya Communication Manager using a login ID with the correct permissions. 2. Type disable login nnnnn, where nnnnn is the login you want to disable, and press Enter.
Enabling a login ID
You may have to enable a login ID that has been disabled by a security violation, or disabled manually with the disable login command. 1. Log in to Avaya Communication Manager using a login ID with the correct permissions. 2. Type enable login nnnnn, where nnnnn is the login you want to enable, and press Enter.
Enabling remote access

You may have to enable Remote Access that has been disabled following a security violation, or disabled manually. 1. Log in to Avaya Communication Manager using a login ID with the correct permissions. 2. Type enable remote-access and press Enter.
Disabling remote access

There may be occasions when you have to disable remote access for one of your users because of a security violation. 1. Log in to Avaya Communication Manager using a login ID with the correct permissions. 2. Type disable remote-access and press Enter.
Chapter 12: Managing Trunks
Tips for Working with Trunk Groups

Youll find detailed procedures for administering specific trunk groups elsewhere in this chapter. However, theres more to working with trunks than just administering trunk groups.
Following a process
Trunking technology is complex. Following a process can prevent mistakes and save you time. To set up new trunks and trunk groups, Avaya recommends following the process below (some steps may not apply to your situation): 1. Install the necessary circuit packs and perform any administration the circuit pack requires. 2. Connect the appropriate ports to your network service providers trunks. 3. Administer a trunk group to control the operation of the trunks. 4. Assign the ports youre using to the trunk group. 5. For outgoing or 2-way trunks, administer Automatic Route Selection so Avaya Communication Manager knows which outgoing calls to route over this trunk group. 6. Test your new trunk group. Using the trunk access code, place a variety of calls. This chapter provides instructions for steps 3 and 4 in this process.
Working with your network service provider

Depending on the type of trunk you want to add, the vendor may be your local telephone company, a long distance provider, or some other service provider. Key settings on Avaya Communication Manager must be identical to the same settings on the providers equipment for your trunks to work. Clear, frequent communication with your provider is essential especially since some providers may use different terms and acronyms than Avaya does! Once you decide that you want to add a new trunk, contact your vendor. The vendor should confirm the type of signal you want and provide you with a circuit identification number for the new trunk. Be sure to record any vendor-specific ID numbers or specifications in case you ever have any problems with this trunk.
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Managing Trunks
Keeping records
In addition to recording vendor-specific information such as ID numbers, you should record the following information about every trunk group you have. The questions you need to answer What type of trunk group is it? The kind of information you need to get You need to know what kind of trunks these are (central office (CO), foreign exchange (FX), etc.) and whether they use any special services (such as T1 digital service). You also need to know what kind of signaling the group uses. For example, you might have a CO trunk group with ground-start signaling running on a robbed-bit T1 service. For incoming or two-way trunk groups:
Which telephone numbers are associated with each trunk group?
What number or numbers do outside callers use to call into your server over this group? What is the destination extension to which this trunk group delivers calls? Does it terminate at an attendant or a voice-mail system? What extensions can call out over this trunk group?
For outgoing trunk groups:
Is the service from your network service provider sending digits on incoming calls?
Direct Inward Dial and Direct Inward/ Outward Dial trunks send digits to Avaya Communication Manager. Tie trunks may send digits, depending on how theyre administered. You need to know:
How many digits is your service provider sending? Are you inserting any digits? What are they? Are you absorbing any digits? How many? What range of numbers has your service provider assigned you?
Tips for Working with Trunk Groups
Helpful tips for setting common fields

The procedures in this section cover the specific fields you must administer when you create each type of trunk group. Here are some tips for working with common fields that are available for most trunk groups.
Dial Access Typing y in this field allows users to route calls through an outgoing or two-way trunk group by dialing its trunk access code.
!
SECURITY ALERT:
SECURITY ALERT: Calls dialed with a trunk access code over Wide Area Telecommunications Service (WATS) trunks are not validated against the ARS Digit Analysis Table, so users can dial anything they wish. For security, you may want to leave the field set to n unless you need dial access to test the trunk group.
Outgoing Display Typing y in this field allows display phones to show the name and group number of the trunk group used for an outgoing call. This information may be useful to you when youre trying to diagnose trunking problems. Queue Length Dont create a queue for two-way loop-start trunks, or you may have a problem with glare (the interference that happens when a two-way trunk is seized simultaneously at both ends). Trunk Type Use ground-start signaling for two-way trunks whenever possible: ground-start signaling avoids glare and provides answer supervision from the far end. Try to use loop-start signaling only for one-way trunks.
Related topics
See the Hardware Guide for Avaya Communication Manager, 555-245-207, for information on the types of circuit packs available and their capacities. See your servers Installation manual for circuit-pack installation instructions. See Modifying Call Routing on page 271 for detailed information on Automatic Route Selection.
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Managing Trunks
Adding a CO, FX, or WATS Trunk Group

Basic administration for Central Office (CO), Foreign Exchange (FX), and WATS trunk groups is identical, so weve combined instructions for all 3 in the following procedure. In most cases, Avaya recommends leaving the default settings in fields that arent specifically mentioned in the following instructions. Your Avaya representative or network service provider can give you more information. Your settings in the following fields must match your providers settings:

Direction Comm Type Trunk Type
! CAUTION:
CAUTION:
Use the list above as a starting point and talk to your service provider. Depending on your particular application, you may need to coordinate additional administration with your service provider.
Before you start

Before you can administer any trunk group, you must have one or more circuit packs of the correct type with enough open ports to handle the number of trunks you need to add. To find out what circuit packs you need, see the Hardware Guide for Avaya Communication Manager.
Instructions
As an example, we will set up a two-way CO trunk group that carries voice and voice-grade data only. Incoming calls terminate to an attendant during business hours and to a night service destination the rest of the time To add the new CO trunk-group: 1. Type add trunk-group next and press Enter. The Trunk Group screen appears. The system assigns the next available trunk group number to this group. In our example, were adding trunk group 5.
Adding a CO, FX, or WATS Trunk Group

TRUNK GROUP Group Number: Group Name: Direction: Dial Access? Queue Length: Comm Type: Prefix-1? 5 Group Type: Outside calls COR: two-way Outgoing Display? n Busy Threshold: 0 Country: voice Auth Code? y Trunk Flash? co CDR Reports: y 85 TN: 1__ TAC: 105 n 99 Night Service: 1234 Incoming Destination: attd n Digit Absorption List: _ n Toll Restricted? y
TRUNK PARAMETERS Trunk Type: ground start Outgoing Dial Type: tone Trunk Termination: rc Auto Guard? n
Cut-Through? n Disconnect Timing(msec): 500_ Sig Bit Inversion: none
Call Still Held? n Trunk Gain: high
Disconnect Supervision -In? y Out? n Answer Supervision Timeout: 10
Receive Answer Supervision? n
2. In the Group Type field, type co. This field specifies the kind of trunk group youre creating. 3. In the Group Name field, type Outside calls. This name will be displayed, along with the group number, for outgoing calls if you set the Outgoing Display? field to y. You can type any name up to 27 characters long in this field. 4. In the COR field, type 85. This field controls which users can make and receive calls over this trunk group. Assign a class of restriction thats appropriate for the COR calling permissions administered on your system. 5. In the TAC field, type 105. This field defines a unique code that you or your users can dial to access this trunk group. The code also identifies this trunk group in call detail reports. 6. In the Direction field, type two-way. This field defines the direction of traffic flow on this trunk group. 7. In the Night Service field, type 1234. This field assigns an extension to which calls are routed outside of business hours.
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8. In the Incoming Destination field, type attd. This field assigns an extension to which incoming calls are routed during business hours. By entering attd in this field, incoming calls go to the attendant and the system treats the calls as Listed Directory Number calls. 9. In the Comm Type field, type voice. This field defines whether a trunk group can carry voice, data, or both. Analog trunks only carry voice and voice-grade data. 10. In the Trunk Type field, type ground-start. This field tells the system what kind of signaling to use on this trunk group. To prevent glare, Avaya recommends ground start signaling for most two-way CO, FX, and WATS trunk groups. 11. In the Outgoing Dial Type field, type tone. This field tells Communication Manager how digits are to be transmitted for outgoing calls. Entering tone actually allows the trunk group to support both dual-tone multifrequency (DTMF) and rotary signals, so Avaya recommends that you always put tone in this field. 12. In the Trunk Termination field, type rc. Use rc in this field when the distance to the central office or the media server at the other end of the trunk is more than 3,000 feet. Check with your service provider if youre not sure of the distance to your central office. 13. Press Enter to save your changes. Now you are ready to add trunks to this trunk group. See Adding Trunks to a Trunk Group on page 443.
Adding a DID Trunk Group
Adding a DID Trunk Group

In most cases, Avaya recommends leaving the default settings in fields that arent specifically mentioned in the following instructions. Your Avaya representative or network service provider can give you more information. For Direct Inward Dialing (DID) trunk groups, settings in the following fields must match your providers settings:

Direction Comm Type Trunk Type Expected Digits (only if the digits your provider sends do not match your dial plan)
! CAUTION:
CAUTION:
Before you start

Before you can administer any trunk group, you must have one or more circuit packs of the correct type with enough open ports to handle the number of trunks you need to add. To find out what circuit packs you need, see the Hardware Guide for Avaya Communication Manager. Tip:
Tip:
In the DID/Tie/ISDN Intercept Treatment field on the Feature-Related System Parameters screen, enter attd. Incoming calls to invalid extensions will be routed to the attendant.
Instructions
To add the new Direct Inward Dialing (DID) trunk-group: 1. Type add trunk-group next and press Enter. The Trunk Group screen appears. The system assigns the next available trunk group number to this group. In our example, were adding trunk group 5.
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Managing Trunks

TRUNK GROUP Group Number: 5 Group Name: Incoming calls Group Type: did COR: 85 CDR Reports: y TN: 1 TAC: 105
Country: 1 Auth Code? n
TRUNK PARAMETERS Trunk Type: wink-start Trunk Termination: Digit Treatment: Expected Digits: Analog Loss Group: Extended Loop Range?
Incoming Rotary Timeout(sec): Incoming Dial Type: rc Disconnect Timing(msec): insertion Digits: 4 Sig Bit Inversion: ___ Digital Loss Group: n Trunk Gain: high Drop Treatment:
5 tone 500 6 none ___ silence
Disconnect Supervision - In? y
2. In the Group Type field, type did. This field specifies the kind of trunk group youre creating. 3. In the Group Name field, type Incoming calls. You can type any name up to 27 characters long in this field. 4. In the COR field, type 85. This field controls which users can receive calls over this trunk group. Assign a class of restriction thats appropriate for the COR calling permissions administered on your system. 5. In the TAC field, type 105. This code identifies the trunk group on CDR reports. 6. In the Trunk Type field, type wink-start. This field tells the system what kind of signaling to use on this trunk group. In most situations, use wink start for DID trunks to minimize the chance of losing any of the incoming digit string. 7. In the Incoming Dial Type field, type tone. This field tells Communication Manager how digits are transmitted for incoming calls. Entering tone actually allows the trunk group to support both DTMF and rotary signals, so Avaya recommends that you always put tone in this field.
Adding a PCOL Trunk Group
8. In the Trunk Termination field, type rc. Use rc in this field when the distance to the central office or the media server at the other end of the trunk is more than 3,000 feet. Check with your service provider if youre not sure of the distance to your central office. 9. Press Enter to save your changes. Now youre ready to add trunks to this trunk group. See Adding Trunks to a Trunk Group on page 443.
Related topics
See Inserting and Absorbing Digits on page 446 for instructions on matching modifying incoming digit strings to match your dial plan.

In most cases, when administering Personal Central Office Line (PCOL) trunk groups, Avaya recommends leaving the default settings in fields that arent specifically mentioned in the following instructions. Your Avaya representative or network service provider can give you more information. Your settings in the following fields must match your providers settings:

Trunk Type Trunk Direction
! CAUTION:
CAUTION:
Before you start

Before you can administer any trunk group, you must have one or more circuit packs of the correct type with enough open ports to handle the number of trunks you need to add. To find out what circuit packs you need, see the Hardware Guide for Avaya Communication Manager, 555-245-207.
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Managing Trunks
Instructions
As an example, we will set up a new PCOL group and administer the group as a CO trunk for two-way voice traffic. To add the new PCOL group: 1. Type add personal-co-line next and press Enter. The Personal CO Line Group screen appears. Figure 176: Personal CO Line Group screen
Page 1 of X Group Number: 1 Group Name: OUTSIDE CALL Security Code: ___ PERSONAL CO LINE GROUP Group Type: co Coverage Path: ____ Outgoing Display? _ CDR Reports: y TAC: ____ Data Restriction? _
TRUNK PARAMETERS Trunk Type: Trunk Port: Trunk Name: Outgoing Dial Type: Prefix-1? Answer Supervision Timeout: Trunk Gain: Charge Conversion: Decimal Point: Currency Symbol: Charge Type: ground-start Trunk Direction: 01D1901_ Disconnect Timing(msec): __________ Trunk Termination: tone_____ Analog Loss Group: y Digital Loss Group: ___ Receive Answer Supervision? high Country: 1____ none__ ___ units__ two-way 500 rc____ 7 _ _ 1
2. In the Group Type field, type co. This field specifies the kind of trunk group youre creating. PCOL groups can be administered as CO, FX, or WATS trunks. 3. In the Group Name field, type Outside calls. This name will be displayed, along with the group number, for outgoing calls if you set the Outgoing Display? field to y. You can type any name up to 27 characters long in this field. (You may want to put the telephone number here thats assigned to this trunk.) 4. In the TAC field, type 111. This field defines a unique code that you or your users can dial to access this trunk group. The code also identifies this trunk group in call detail reports.
5. In the Trunk Type field, type ground start. This field tells the system what kind of signaling to use on this trunk group. To prevent glare, Avaya recommends ground start signaling for most two-way CO, FX, and WATS trunk groups. 6. In the Trunk Port field, type 01D1901. This is the port to which the trunk is connected. 7. In the Trunk Termination field, type rc. Use rc in this field when the distance to the central office or the media server at the other end of the trunk is more than 3,000 feet. Check with your service provider if youre not sure of the distance to your central office. 8. In the Outgoing Dial Type field, type tone. This field tells Communication Manager how digits are to be transmitted for outgoing calls. Entering tone actually allows the trunk group to support both DTMF and rotary signals, so Avaya recommends that you always put tone in this field. 9. Press Enter to save your changes. You assign phones to a PCOL group by administering a CO Line button on each telephone. Once assigned, the Assigned Members page of the Personal CO Line Group screen displays member phones: Figure 177: Personal CO Line Group screen
Page 2 of X PERSONAL CO LINE GROUP ASSIGNED MEMBERS (Stations with a button for this PCOL Group) Ext 1: 2: 3: 4: 5: 6: 7: 8: Name Ext 9: 10: 11: 12: 13: 14: 15: 16: Name
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Managing Trunks
More information
Call detail recording (CDR) can be activated for calls on a personal CO line, but the CDR record does not specifically identify the call as PCOL. Calls over personal CO lines can, however, be identified by the trunk access code used on the call. The call is recorded to the extension number assigned to the telephone where the call was originated or answered.
Restrictions
Abbreviated Dialing can be used with a personal CO line, but the accessed lists are associated with the individual phones. Auto Hold and Leave Word Calling do not work with calls on a personal CO line. Send All Calls cannot be activated for a personal CO line. INTUITY AUDIX cannot be in the coverage path of a PCOL group. Only phones in the same PCOL group can bridge onto calls on the personal CO line. If a user is active on his or her primary extension number on a PCOL call, bridged call appearances of that extension number cannot be used to bridge onto the call. When a user puts a call on hold on a personal CO line, the status lamp associated with the PCOL button does not track the busy/idle status of the line.
Adding a Tie or Access Trunk Group
Adding a Tie or Access Trunk Group

In most cases, Avaya recommends leaving the default settings in fields that arent specifically mentioned in the following instructions. Your Avaya representative or network service provider can give you more information. Your settings in the following fields must match your providers settings (or the setting on the far-end media server, if this is a private network trunk group):

Direction Comm Type Trunk Type
! CAUTION:
CAUTION:
Before you start

Before you can administer any trunk group, you must have one or more circuit packs of the correct type with enough open ports to handle the number of trunks you need to add. To find out what circuit packs you need, see the Hardware Guide for Avaya Communication Manager, 555-245-207. Tip:
Tip:
In the DID/Tie/ISDN Intercept Treatment field on the Feature-Related System Parameters screen, enter attd. Incoming calls to invalid extensions will be routed to the attendant.
Instructions
As an example, we will add a two-way tie trunk group that supports voice and voice-grade data. To add the new tie trunk-group: 1. Type add trunk-group next and press Enter. The Trunk Group screen appears. The system assigns the next available trunk group number to this group. In our example, were adding trunk group 5.
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Page 1 of X TRUNK GROUP Group Number: Group Name: Direction: Dial Access? Queue Length: Comm Type: 5__ Outside calls two-way_ n 0__ voice Group Type: COR: Outgoing Display? Busy Threshold: tie 85_ n 99_ CDR Reports: TN: 1__ TAC: Trunk Signaling Type: Night Service: Incoming Destination: y 105_ ____ 1234 _______
Auth Code? n Trunk Flash? n
BCC: 0 TRUNK PARAMETERS Trunk Type (in/out): wink/wink___ Outgoing Dial Type: tone_____ Digit Treatment: __________ Expected Digits:__ Analog Loss Group: ___ Incoming Dial Tone? y Disconnect Supervision - In? y Out? n Answer Supervision Timeout: 0__
Incoming Rotary Timeout(sec): Incoming Dial Type: Disconnect Timing(msec): Digits: Sig Bit Inversion: Digital Loss Group:
5_ tone____ 500_ ____ none ___
Receive Answer Supervision? y
2. In the Group Type field, type tie. This field specifies the kind of trunk group youre creating. 3. In the Group Name field, type Outside calls. This name will be displayed, along with the group number, for outgoing calls if you set the Outgoing Display? field to y. You can type any name up to 27 characters long in this field. 4. In the COR field, type 85. This field controls which users can make or receive calls over this trunk group. Assign a class of restriction thats appropriate for the COR calling permissions administered on your system. 5. In the TAC field, type 105. This field defines a unique code users can dial to access this trunk group. 6. In the Direction field, type two-way. This field defines the direction of traffic flow on this trunk group. 7. In the Night Service field, type 1234. This field assigns an extension to which calls are routed outside of business hours.
Adding a DIOD Trunk Group
8. In the Comm Type field, type voice. This field defines whether a trunk group can carry voice, data, or both. Analog trunks only carry voice and voice-grade data. If youre administering a T1 connection in North America, type rbavd in this field. 9. In the Trunk Type field, type wink/wink. This field tells the system what kind of signaling to use on this trunk group. Because were receiving and sending digits over this trunk group, were using wink/wink signaling to minimize the chance of losing part of the digit string in either direction. 10. Type tone in both the Outgoing Dial Type and Incoming Dial Type fields. These fields tell Communication Manager how digits are transmitted for incoming calls. Entering tone actually allows the trunk group to support both DTMF and rotary signals, so Avaya recommends that you always put tone in this field. 11. Press Enter to save your changes. Now youre ready to add trunks to this trunk group. See Adding Trunks to a Trunk Group on page 443.
Adding a DIOD Trunk Group

Administration for Direct Inward and Outward Dialing (DIOD) trunk groups varies from country to country. See your local Avaya representative for more information. Remember that the central office serving your switching system may be emulating another countrys network protocol. If so, youll have to administer your circuit packs and trunk groups to match the protocol used by your central office. If youre using Incoming Caller ID (ICLID) on analog trunks connected to a DIOD Central Office trunk circuit pack, DO NOT put these trunks in an outgoing AAR or ARS route pattern. Since the loop-start trunks supported on the DIOD Central Office trunk circuit pack do not provide answer supervision, the potential for toll fraud exists.
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Managing Trunks
Setting up Digital Trunks

Any of the common trunks, except for PCOL trunks, can be analog or digital. (PCOL trunks can only be analog.) Administering a digital trunk group is very similar to administering its analog counterpart, but digital trunks must connect to a DS1 circuit pack and this circuit pack must be administered separately. The example in this section shows you how to do this. In most cases, Avaya recommends leaving the default settings in fields that arent specifically mentioned in the following instructions. Your Avaya representative or network service provider can give you more information. Your settings in the following fields must match your providers settings:

Bit Rate Line Coding (unless youre using a channel service unit to convert between your line coding method and your providers) Framing Mode Signaling Mode Interface Companding
! CAUTION:
CAUTION:
Before you start

Assign the DS1 circuit pack before you administer the members of the associated trunk groups.
! CAUTION:
CAUTION:
If enhanced DS1 administration is not enabled, you cannot make changes to the DS1 Circuit Pack screen before you remove related member translations of all trunks from the trunk group. See Enhanced DS1 administration on page 441.
Before you can administer a digital trunk group, you must have one or more circuit packs that support DS1 with enough open ports to handle the number of trunks you need to add. To find out what circuit packs you need, see the Hardware Guide for Avaya Communication Manager, 555-245-207.
Instructions
The following example shows a DS1 circuit pack configured for T1 service. The circuit pack is supporting a two-way CO trunk group that carries only voice and voice-grade data. To configure a new DS1 circuit pack: 1. Type add ds1 07A19 and press Enter. The DS1 Circuit Pack screen appears. You must enter a specific port address for the circuit pack. Figure 179: DS1 Circuit Pack screen
add ds1 xxxxxx DS1 CIRCUIT PACK Location: Bit Rate: Line Compensation: Signaling Mode: Connect: Interconnect: TN-C7 Long Timers? 07A19 1.544 1 ___________ _________ ___ _ Name: Line Coding: Framing Mode: D-Channel: Interface: Peer Protocol: Country Protocol: Protocol Version: CRC? two-way CO b8zs esf __ ___________ ________ ____ _ _ Page 1 of 2
Interface Companding: mulaw Idle Code: 11111111 MMI Cabling Board: _____ MAINTENANCE PARAMETERS Slip Detection? y
DCP/Analog Bearer Capability: ________ MMI Interface: ESM
Near-end CSU Type: ________
2. In the Name field, type two-way CO. Use this name to record useful information such as the type of trunk group associated with this circuit pack or its destination. 3. In the Bit Rate field, type 1.544. This is the standard for T1 lines. 4. In the Line Coding field, type b8zs. Avaya recommends you use b8zs whenever your service provider supports it. Since this trunk group only carries voice traffic, you could also use ami-zcs without a problem. 5. In the Framing Mode field, type esf. Avaya recommends you use esf whenever your service provider supports it. 6. In the Signaling Mode field, type robbed-bit.
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Managing Trunks
7. In the Interface Companding field, type mulaw. This is the standard for T1 lines in North America. 8. Press Enter to save your changes.
More information
T1 recommended settings
The table below shows recommended settings for standard T1 connections to your local exchange carrier. Field Line Coding Signaling Mode Value b8zs robbed-bit Notes Use ami-zcs if b8zs is not available. Robbed-bit signaling gives you 56K bandwidth per channel. If you need a 64K clear channel for applications like asynchronous data transmission or remote administration access, use common channel signaling. Use d4 if esf is not available.
Framing
esf
If you use b8zs line coding and esf framing, it will be easier to upgrade your T1 facility to ISDN should you want to. You can upgrade without reconfiguring external channel service units, and your service provider wont have to reconfigure your network connection.
E1 recommended settings
DS1 administration for E1 service varies from country to country. See your local Avaya technical support representative for more information. Note: Remember that the central office serving your switching system may be emulating another countrys network protocol. If so, youll have to administer your circuit packs and trunk groups to match the protocol used by your central office.
Note:
Enhanced DS1 administration

Normally, you cant change the DS1 Circuit Pack screen unless you remove all related trunks from their trunk group. However, if the DS1 MSP field on the System-Parameters Customer-Options screen is y, and you are assigned the associated login permissions, you can change some of the fields on the DS1 Circuit Pack screen without removing the related trunks from their trunk group. The following enhanced DS1 administration login permissions must be assigned on the Command Permission Categories screen:

The Maintain Enhanced DS1 field must be y. The Maintain Trunks field must be y. The Maintain Switch Circuit Packs field must be y.
If you busy out the DS1 circuit pack, you can change the following fields: CRC, Connect, Country Protocol, Framing Mode, Interface, Interconnect, Line Coding, and Protocol Version. After changing these fields, you may also have to change and resubmit associated screens.
Matching field settings on different screens

For enhanced DS1 administration, some field values on the DS1 Circuit Pack screen must be consistent with those on other screens as shown in the table below. If you change field values on the DS1 screen, you must change the related fields on the other screens and resubmit them. DS1 Circuit Pack field Line Coding Affected screens Route Pattern Access Endpoint Signaling Group Tone Generation Signaling Group Signaling Group Signaling Group Tone Generation Signaling Group Tone Generation
Connect Protocol Version Interface Interconnect Country Protocol
Specific combinations of settings for some of these fields are shown below.
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Managing Trunks
ITC, Bit Rate, and Line Coding

The ITC (Information Transfer Capability) field appears on the Route Pattern screen, Trunk Group screen, and Access Endpoint screen. The Line Coding and the Bit Rate fields appear on the DS1 Circuit Pack screen. The settings for these fields on all the screens must be coordinated as shown in the following tables. ITC field restricted Bit Rate 1.544 Mbps 2.048 Mbps unrestricted 1.544 Mbps 2.048 Mbps Line Coding field ami-zcs ami-basic b8zs hdb3
Interconnect and corresponding Group Type entries.

The Interconnect field appears on the DS1 Circuit Pack screen. The Group Type field appears on the Trunk Group screen. Set these fields as shown in the following table. Interconnect field co pbx Group Type field co, did, diod, fx, or wats access, aplt, isdn-pri, tandem, or tie
Related topics
See DS1 Circuit Pack on page 928 for information on administering DS1 service. See "DS1 Trunk Service" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for detailed information on DS1 service.
Adding Trunks to a Trunk Group
Adding Trunks to a Trunk Group

Use this procedure to add new trunks or to change the assignment of existing trunks. To change the assignment of existing trunks, remove them from their current trunk group and add them to the new group.
Before you start

You must add a trunk group before you can assign and administer individual trunks. To add a new trunk group, see the instructions in this chapter for the type of group you want to add.
Instructions
As an example, we will assign 5 trunks to a new tie trunk group, trunk group 5. Well use ports on several circuit packs for members of this group. To assign trunks to trunk group 5: 1. Type change trunk-group 5 and press Enter. The Trunk Group screen appears. 2. Move to the Group Member Assignments page. Some of the fields on this screen wont appear for every trunk group.
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Managing Trunks

TRUNK GROUP Administered Members(min/max): xxx/yyy Total Administered Members: xxx GROUP MEMBER ASSIGNMENTS Port Code Sfx 1: 1B1501_ TN464 F 2: 1B1502_ TN464 F 3: 1B1601_ TN464 F 4: 1B1602_ TN464 F 5: 1B1701_ TN464 F 6: _______ 7: _______ 8: _______ 9: _______ 10: _______ 11: _______ 12: _______ 13: _______ 14: _______ 15: _______ Name 5211_______ 5212_______ 5213_______ 5214_______ 5215_______ ___________ ___________ ___________ ___________ ___________ ___________ ___________ ___________ ___________ ___________ Night _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ Mode e&m_____ e&m_____ e&m_____ e&m_____ e&m_____ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ Type t1-comp t1-comp t1-comp t1-comp t1-comp _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ Ans Delay ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____
3. In the Port field in row 1, type 1B1501. This field assigns the first member of the trunk group to a port on a circuit pack. 4. In the Name field in row 1, type 5211. This is the extension assigned to this trunk. In general, type the circuit ID or telephone number for each trunk in this field. The information is helpful for tracking your system or troubleshooting problems. Update these fields whenever the information changes. 5. In the Mode field, type e&m.
! CAUTION:
CAUTION:
An entry in this field is only required for some circuit packs. Dip switch settings on the circuit pack control the signalling mode used on the trunk group, so the entry in the Mode field must correspond to the actual setting on the circuit pack. 6. In the Type field, type t1-comp. An entry in this field is only required for some circuit packs. 7. Repeat steps 3 to 6, as appropriate, for the remaining trunks. Notice that you can assign trunks in the same trunk group to ports on different circuit packs. 8. Press Enter to save your changes.
Removing Trunk Groups
Removing Trunk Groups

Theres more to removing a trunk group than just executing the remove trunk-group command. If youre using Automatic Route Selection (ARS), you must remove an outgoing or two-way trunk group from any route patterns that use it. If youve administered Trunk-Group Night Service buttons for the trunk group on any phones, those buttons must be removed or assigned to another trunk group.
Instructions
As an example, we will remove trunk group 5. This two-way group is used in ARS route pattern 2. In addition, a Trunk-Group Night Service button on extension 8410 points to this group. To remove trunk group 5: 1. In the Route Pattern screen for route pattern 2, clear the entries for trunk group 5. If youre replacing trunk group 5 with another trunk group, just type the information for the new trunk group over the old entries. Remember to press Enter to save your changes. 2. In the Station screen for extension 8410, clear the entry in the Button Assignments field for the Trunk-Group Night Service button. Remember to press Enter to save your changes. 3. In the Trunk Group screen for trunk group 5, remove all member trunks from the group. See Adding Trunks to a Trunk Group on page 443 for instructions. 4. Type remove trunk-group 5 and press Enter. The Trunk Group screen appears. 5. Press Enter to remove the trunk group.
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Inserting and Absorbing Digits

Use this procedure to modify the incoming digit string on DID and tie trunks by inserting (adding) or absorbing (deleting) digits. Youll need to do this if the number of digits you receive doesnt match your dial plan.
Instructions
As an example, let us say you have a DID trunk group. Its group number is 5. Your service provider can only send 4 digits, but your dial plan defines 5-digit extensions beginning with 6: 1. Type change trunk-group 5 and press Enter. The Trunk Group screen appears. Figure 181: Trunk Group screen
TRUNK GROUP Group Number: 5 Group Name: Incoming calls Group Type: did COR: 85 CDR Reports: y TN: 1 TAC: 105
Country: 1 Auth Code? n
TRUNK PARAMETERS Trunk Type: wink-start Trunk Termination: Digit Treatment: Expected Digits: Extended Loop Range?
Incoming Rotary Timeout(sec): Incoming Dial Type: rc Disconnect Timing(msec): insertion Digits: 4 Sig Bit Inversion: n Trunk Gain: high Drop Treatment:
5 tone 500 6 none silence
Disconnect Supervision - In? y
2. In the Digit Treatment field, type insertion. This field tells Communication Manager to add digits to the incoming digit string. These digits are always added at the beginning of the string.
Inserting and Absorbing Digits
3. In the Digits field, type 6. For insertion, this field defines the specific digits to insert. Communication Manager will add a "6" to the front of the digit strings delivered with incoming calls. For example, if the central office delivers the string "4444," Avaya Communication Manager will change it to "64444," an extension that fits your dial plan. 4. In the Expected Digits field, type 4. This field tells Communication Manager how many digits the central office sends. Note: The Expected Digits field does not appear on the screen for tie trunk groups. 5. Press Enter to save your changes. If your service provider sends 7 digits but you only need 5, you need to absorb the first 2 digits in the digit string. To absorb digits: 1. Type change trunk-group 5 and press Enter. The Trunk Group screen appears. 2. In the Digit Treatment field, type absorption. This field tells Communication Manager to remove digits from the incoming digit string. These digits are always removed from the beginning of the string. 3. In the Digits field, type 2. For absorption, this field defines how many digits will be absorbed. Communication Manager will remove the first 2 digits from the digit strings delivered with incoming calls. For example, if the central office delivers the string "556-4444," Avaya Communication Manager will change it to "64444," an extension that fits your dial plan. 4. In the Expected Digits field, type 7. This field tells Communication Manager how many digits the central office sends. Note: The Expected Digits field does not appear on the screen for tie trunk groups. 5. Press Enter to save your changes.
Note:
Note:
Related topics
See Adding a DID Trunk Group on page 429 for instructions on administering a DID trunk group. See Adding a Tie or Access Trunk Group on page 435 for instructions on administering a tie trunk group.
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Managing Trunks
Administering Trunks for Listed Directory Numbers

Listed directory numbers (LDN) are the telephone numbers given for an organization in public telephone directories. You can administer Avaya Communication Manager so that calls to different listed directory numbers go to the same attendant group. How you administer your system for LDN calls depends on whether the calls are coming in over DID and tie trunks or over CO and FX trunks.
Instructions
As an example, let us say that one attendant group answers calls for 3 different businesses, each with its own listed directory number:

Company A 855-2020 Company B 855-1000 Company C 855-1111
DID trunks and some tie trunks transmit part or all of the dialed digit string to Communication Manager. If you want these calls to different numbers to go to one attendant group, you must identify those numbers for Communication Manager on the Listed Directory Numbers screen. We will take the 3 businesses listed above as an example. We will assume your server receives 4 digits from the central office on a DID trunk group and that youre not using Tenant Partitioning. To make these calls to different listed directory numbers terminate to your attendant group: 1. Type change listed-directory-numbers and press Enter. The Listed Directory Numbers screen appears.
Administering Trunks for Listed Directory Numbers
Figure 182: Listed Directory Numbers screen

Page LISTED DIRECTORY NUMBERS Night Destination: Ext 1: 2020 2: 1000 3: 1111 4: 5: 6: 7: 8: 9: 10: Name Company A Company B Company C TN 1 1 1 1 1 1 1 1 1 1 1 of 2
2. In the Ext 1 field, type 2020. This is the LDN for Company A. 3. In the Name field, type Company A. This name will appear on the console display so the attendant knows which business the call is for and how to answer it. 4. Repeat steps 2 and 3 for the other two businesses. You can enter up to 20 different listed directory numbers on this screen. 5. Press Enter to save your changes. To make LDN calls over a CO or FX trunk group terminate to an attendant group, you must type attd in the Incoming Destination field on the Trunk Group screen for that group. When you use the Listed Directory Number screen to assign some extensions to the attendant group, or when you enter attd in the Incoming Destination field on the Trunk Group screen for CO or FX trunks, Avaya Communication Manager treats these calls as LDN calls.
Related topics
See Listed Directory Numbers on page 1249 for detailed information about this feature.
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Managing Trunks
Administering Answer Detection

Use this procedure to administer an outgoing or two-way trunk group for network answer supervision or answer supervision by timeout. If your network supplies answer supervision to a trunk group, you can administer Avaya Communication Manager to recognize and respond to that signal. If your network does not supply answer supervision, you can set a timer for all calls on that group. When the timer expires, Communication Manager assumes the call has been answered and call detail recording starts (if you are using CDR). For information about answer detection by call classification, contact your Avaya technical support representative or see "Answer Detection" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205 for an introduction.
Before you start

Determine whether the trunk group receives answer supervision from your service provider or private network. For example, most loop-start CO, FX, and WATS trunks do not provide answer supervision.
Instructions
As an example, we will administer trunk group 5 for both types of answer detection. To administer trunk group 5 for answer supervision from the network: 1. On the Trunk Group screen for group 5, type y in the Receive Answer Supervision field. 2. Press Enter to save your change. Now we will administer answer supervision by timeout. Well set the timer to 15 seconds. To administer trunk group 5 for answer supervision by timeout: 1. On the Trunk Group screen for group 5, type 15 in the Answer Supervision Timeout field. 2. Press Enter to save your change.
Related topics
See :Answer Detection" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for detailed information about this feature.
Administering ISDN Trunk Groups

Integrated Services Digital Network (ISDN) trunk groups support the ISDN and Call-by-Call Service Selection service selection features. The trunk group provides end-to-end digital connectivity and supports a wide range of services including voice and non-voice services, to which users have access by a limited set of CCITT-defined, standard multipurpose interfaces. The ISDN trunk group may contain ISDN-PRI or ISDN-BRI interfaces. However, it is not possible to use the two types of interfaces in the same trunk groups. The type of interface is chosen when the trunk members are assigned to the trunk group. When ISDN-PRI interfaces are used on ISDN trunk groups, they may also be used to support the Wideband Switching feature. This is intended to work with the H0 (384 Kbps), H11 (1536 Kbps), H12 (1920 Kbps), and NXDS0 (128 to 1984 Kbps) data services, and to support high-speed video conferencing and data applications. When an ISDN trunk connects two servers or switches, set the trunk options identically at both ends of the connection, with the exception of the Trunk Hunt fields. When ISDN-PRI interfaces are used, it is acceptable for both ends to have the Trunk Hunt fields administered as cyclical, but if one end is administered as ascend, the other end must be administered as descend. This helps avoid the possibility of glare conditions. When ISDN-BRI is used, the Trunk Hunt field has to be cyclical.
Hardware requirements
ISDN-BRI interfaces are supported by the TN2185 Trunk-side BRI circuit pack (for implementing the user side of the BRI interface) and by the TN556B or TN556C ISDN-BRI Line circuit pack or the TN2198 ISDN BRI (U-LT) Line circuit pack (for the network side of the BRI interface). The TN2464 circuit supports T1 and E1 digital facilities. ISDN-PRI interfaces are supported by the TN767 circuit pack (for assignment of a T1 signaling link and up to 24 ISDN-PRI trunk group members), or the TN464C or later circuit pack (for assignment of a T1 or E1 signaling link and up to 24 or 31 ISDN-PRI trunk group members, respectively). The TN2464 and TN2207 circuit pack can also be used with ISDN-PRI.
The D-channel for ISDN-PRI interfaces switches through either the TN765 Processor Interface (PI) circuit pack or the TN778 Packet Control (PACCON) circuit pack. The D-channel for ISDN-BRI interfaces only switches through the TN778 Packet Control (PACCON) circuit pack. Note: You cannot use the TN765 circuit pack with ISDN-BRI interfaces.
Note:
For DEFINITY Server R configurations, the D-channel switches through the TN1655 Packet Interface (PKTINT) circuit pack.
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Managing Trunks
A TN780 or TN2182 Tone Clock circuit pack provides synchronization for the DS1 circuit pack. Note: The TN767 cannot be used to carry the D-channel if either the TN778 (PACCON) or TN1655 (PKTINT) circuit packs are used to switch the D-channel. However, in these circumstances, the TN767 can be used for NFAS interfaces carrying only B-channels.
Note:
Screens used to administer ISDN trunk groups

The table below shows the screens used to administer the TN765 Processor Interface (PI) for DEFINITY SI configurations. Screen System-Parameters Customer-Options Feature-Related System Parameters Field Version ISDN-PRI QSIG Optional Features Send Non-ISDN Trunk Group Name as Connected Name Display Connected Name/Number for ISDN DCS Calls All All All (for more informationon this screen see Maintenance Procedures for Avaya Communication Manager 2.1, Media Gateways and Servers, 03-300192 All All
DS1 Circuit Pack Signaling Group Synchronization Plan
Data Module Processor Channel Assignment for DEFINITY SI Interface Links Trunk Group (ISDN) ISDN Numbering Public/Unknown
All All All 1 of 2
Screen ISDN Numbering Private Route Pattern Hunt Groups Terminating Extension Group
Field All All ISDN Caller Display ISDN Caller Display 2 of 2
The table below shows the screens used to administer the TN778 Packet Control (PACCON) for an DEFINITY SI configurations. Screen Feature-Related System Parameters Field Send Non-ISDN Trunk Group Name as Connected Name? Display Connected Name/ Number for ISDN DCS Calls? Version ISDN-BRI Trunks ISDN-PRI QSIG Optional Features Packet Bus Maint All All All All All All All ISDN Caller Display 1 of 2
Maintenance-Related System Parameters Synchronization Plan Trunk Group (ISDN) ISDN Numbering - Public/Unknown ISDN Numbering - Private ISDN-BRI Circuit Pack Screen (if using ISDN-BRI interfaces) or DS1 Circuit Pack Screen (if using ISDN-PRI interfaces) Route Pattern Hunt Groups
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Managing Trunks
Screen Signaling Group (if using ISDN-PRI interfaces) Terminating Extension Group
Field All ISDN Caller Display 2 of 2
The table below shows the screens used to administer the TN778 Packet Control (PACCON) for DEFINITY R, S8300 Media Server, S8700 or S8710 IP-Connect, and S8700 or S8710 Multi-Connect. Screen Feature-Related System Parameters Field Send Non-ISDN Trunk Group Name as Connected Name? Display Connected Name/Number for ISDN DCS Calls? Version ISDN-BRI Trunks ISDN-PRI QSIG Optional Features All All All All All All All ISDN Caller Display All ISDN Caller Display
Synchronization Plan Trunk Group (ISDN) ISDN Numbering - Public/ Unknown ISDN-BRI Circuit Pack screen (if using ISDN-BRI interfaces) or DS1 Circuit Pack screen (if using ISDN-PRI interfaces) ISDN Numbering - Private Route Pattern Hunt Groups Signaling Group (if using ISDN-PRI interfaces) Terminating Extension Group
Table Notes
System-Parameters Customer-Options The ISDN-BRI Trunks or ISDN-PRI fields must be set to y. For a TN778 and if using ISDN-PRI interfaces, the PRI Over PACCON field must be set to y. If not, a new license file is needed. QSIG Optional Features fields may be enabled to allow appropriate administration for Supplementary Service Protocol. Feature-Related System-Parameters Set the Send Non-ISDN Trunk Group Name as Connected Name and Display Connected Name/Number for ISDN DCS Calls fields. ISDN-BRI Trunk Circuit Pack This screen is required if using ISDN-BRI trunk interfaces. Assign all fields as required. DS1 Circuit Pack This screen is required if using ISDN-PRI interfaces. - DS1 (T1) Circuit Pack Assign all fields as required. For Facility Associated Signaling, up to 23 ports are available for administration as trunk members in an associated ISDN-PRI trunk group. The 24th port is used as a signaling channel. For Non-Facility Associated Signaling, all 24 ports may be used on certain DS1 circuit packs. The D-channel signaling function for these packs must be provided by a designated DS1 pack on its 24th channel. - E1 Circuit Pack Assign all fields as required. For Facility Associated Signaling, up to 30 ports are available for administration as trunk members in an associated ISDN-PRI trunk group. Port number 16 is used as a signaling channel.
Maintenance-Related System-Parameters Use this screen only for a TN778. Set the Packet Bus Maint field to y. ISDN Trunk Group Enter information in all the fields except the trunk group members. When using ISDN-PRI interfaces, enter the members after you establish the signaling links. Signaling Group This screen is required if ISDN-PRI interfaces are used. Complete all fields. This screen identifies groups of ISDN-PRI DS1 interface B-channels for which a given D-channel (or D-channel pair) will carry the associated signaling information (supports the Facility and Non-Facility Associated Signaling feature). Each DS1 board that is required to have a D-channel must be in a different signaling group by itself (unless D-channel backup is needed, in which case a second DS1 is administered as a backup D-channel). You are not required to select a channel for a trunk group, but if you do, you must have already defined the trunk group as type ISDN. Note: The following three screens, Processor Interface Data Module, Communication Interface Links, and Communication Processor Channel Assignment are used only to support the ISDN-PRI interfaces using PI TN765.
Note:
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Managing Trunks
Processor Interface Data Module Use this screen only for a TN765. Assign up to 8 interface links using 8 Processor Interface Data Module screens for multi-carrier cabinet systems, and up to 4 links for single-carrier cabinet systems. One Processor Interface Data Module screen must be completed for each interface link to be assigned. Communication Interface Links Use this screen only for a TN765. Assign link numbers 01 to 08 for a multi-carrier cabinet system or links 01 to 04 for a single-carrier cabinet system as required. When first administering this screen for ISDN in Avaya Communication Manager, do not administer the Enable field. Communication Processor Channel Assignment Use this screen only for a TN765. Enter assigned link numbers and assign associated channel numbers to each link. Complete all fields of the screen as required. When first administering this screen for ISDN in Avaya Communication Manager, you need to: - First, administer the Interface Links screen, except the Enable field. - Second, administer the ISDN fields on the Processor Channel screen. - Last, go back to the Interface Links screen and administer the Enable field.
ISDN Numbering - Public/Unknown Complete all fields. This screen supports the ISDN Call Identification Display. ISDN Numbering - Private Complete all fields. This screen supports the ISDN Call Identification Display. Routing Pattern Complete all fields including the Supplemental ISDN Routing Information fields as required. Hunt Group Complete the ISDN Caller Display field by entering either grp-name or mbr-name to specify whether the hunt group name or member name, respectively, is sent to the originating user (supports the ISDN Call Identification Display feature). Terminating Extension Group Complete the ISDN Caller Display field by entering either grp-name or mbr-name to specify whether the group name or member name, respectively, is sent to the originating user (supports the ISDN Call Identification Display feature). Synchronization Plan Assigns primary and secondary external synchronization sources for the ISDN-BRI Trunk or DS1 circuit pack. Complete all screen fields as required. Note: ISDN-BRI and ISDN-PRI interfaces cannot be mixed in the same trunk group. Therefore, consider the following: - The earliest trunk member (the lowest numbered one) administered is considered correct. - If an offending member is subsequently found (meaning the first member was BRI and a later member was PRI, or vice versa), the cursor positions on the offending member, and the following error message appears: You cannot mix BRI and PRI ports in the same trunk group.
Note:
Chapter 13: Managing Announcements
Understanding Announcements
An announcement is a recorded message a caller may hear while the call is in a queue, or if a call receives intercept treatment for some reason. An announcement is often used in conjunction with music. Announcements can be integrated or external. Integrated announcements reside on a circuit pack in the carrier. External announcements are stored and played back from adjunct equipment. For more information on external announcements, see Avaya Communication Manager Contact Center Guide to ACD Contact Centers.
Adding Announcement Data Modules

Note:
Note: This task is only required if you are using the TN750-series announcement circuit pack.
Your system uses a data module to save and restore the announcements from the integrated announcement circuit pack and your systems memory. You need to set up the data module that is built into the announcement circuit pack.
Before you start

You need to record your announcement on a special announcement circuit pack on your system, or on an external device like an answering machine. For circuit pack information, see Hardware Guide for Avaya Communication Manager, 555-245-207.
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Managing Announcements
Instructions
To set up the announcement data module, determine the port location of the Announcement circuit pack. You can find circuit pack information on the Integrated Announcement Board screen. To set up the data module on the Announcement circuit pack located at 01B18: 1. Type add data-module next and press Enter. The Data modules screen appears. The system automatically fills in the number of the next available extension. Make sure the extension conforms to your dial plan. If you want to assign a specific extension, type that extension in the command instead of "next." Figure 183: Data Module screen
DATA MODULE Data Extension: Type: Board: ITC: 2002 announcement 01B18 restricted__ Name: announcement data module COS: 1 COR: 1 TN: 1
ASSIGNED MEMBER (Station with a data extension button for this data module) Ext Name 1: ________ __________________________
2. In the Name field, type announcement data module. 3. In the Type field, type announcement and press Enter. The Port field automatically changes to Board. 4. In the Board field, type 01B18. This is the address of the announcement circuit pack. 5. Press Enter to save your changes.
Adding Announcement Extensions
Adding Announcement Extensions

You need to assign an extension for each announcement that you want to record. After you define an announcement extension, you use it to record and access the announcement. Announcements can be stored on a TN2501AP circuit pack or a TN750 circuit pack.
Instructions
We will use extension 1234 for an announcement about business hours. We will use the integrated announcement circuit pack located on 01B18 (for VVAL, we use 12V9 if referring to gateway 12). To add an announcement extension 1234: 1. Type change announcements and press Enter. The Announcements/Audio Sources screen appears. Figure 184: Announcements/Audio Sources screen
ANNOUNCEMENTS/AUDIO SOURCES Ext. 1234____ ________ ________ ________ ________ Type COR integrated 1_ _________ 1_ _________ 1_ _________ 1_ _________ 1_ TN 1_ 1_ 1_ 1_ 1_ Name business-hours _______________ _______________ _______________ _______________ Q n n n n n QLen Pro Rate Port N/A n 32 01B18
1: 2: 3: 4: 5:
2. In the Ext field, type 1234. 3. In the Type field, type integrated. 4. In the Name field, type business hours. Note: If you are using either the TN2501AP or the G700 Media Gateway VVAL, then you must enter a name in the Name field. This name becomes the filename for the announcement file. See Announcements/Audio Sources on page 750 for more information on requirements for this field.
Note:
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5. In the Q field, type y. This sets up an announcement queue so calls wait in a queue to hear an announcement if all the ports on the announcement circuit pack are busy. If you leave this field n, there is no announcement queue. When all the announcement ports are busy the caller hears busy or other feedback, depending upon how the announcement was accessed. 6. N/A appears in the QLen (queue length) field. You cannot change this field for integrated announcements because they have a pre-set queue length. 7. In the Pro (protected) field, type n. If you enter n, users with console permissions can change the announcement. If you enter y, the announcement cannot be changed. This field appears only if the Type field is integrated. 8. In the Port field, type:
the location of the announcement circuit pack (TN2501AP or TN750). In this example, we use 01B18. ggv9 for G700 VVAL (where gg is the gateway number of the G700 Media Gateway).
9. Repeat steps 2 -8 with the correct information for each announcement you want to record. 10. Press Enter to save your work. Note: These steps have only created the administered name for the announcement file. You fill the file space when you record an announcement or transfer an announcement file to the circuit pack through a file transfer protocol (FTP) session.
Note:
To check that the announcement administration is correct: 1. At the SAT, type list integrated-annc-boards and press Enter.
Recording Announcements
Recording Announcements
You can record an announcement for callers to hear when they dial a specific extension. You can use the same steps to change an existing announcement. For instructions on how to record an announcement at a computer or from a telephone, to a TN2501AP, see Recording VAL announcements at a system telephone. If you want to change an announcement that is recorded on a circuit pack without memory, you have to delete the original message and record a new announcement. See Deleting and Erasing Announcements on page 467. Announcement sessions always use port 0, which also is used for playing announcements, on the TN750 circuit packs. Announcement sessions always use port 1, which is dedicated for telephone access, on the TN2501AP circuit packs. With the TN2501AP circuit pack or VVAL, the port is only busy if another telephone access session is active to the same circuit pack. To begin an announcement session, the user must dial the administered feature access code (FAC) followed by the announcement session. If an announcement session is already in progress, or if a save or restore command is in progress, then the user hears reorder tone (fast busy) and the system drops the call. If the telephone session port to an integrated circuit pack is in use, then the user hears reorder tone followed by silence. This indicates that the port will be reserved for an announcement session. The user should redial the FAC and extension every 45 seconds to gain access to the port. Note: For the 1.1 and later releases of Avaya Communication Manager, multiple telephone sessions are allowed, with one session associated with each active integrated announcement circuit pack.
Note:
Once an end user accesses an announcement session, the user can dial 1 to record an announcement, 2 to play an announcement, or 3 to delete the announcement. If the circuit pack memory is more than 90% full, then Communication Manager gives stutter dial tone when the user gains access to an announcement session. Even if the user hears stutter tone, the user should begin speaking to record the announcement.
Before you start
You need to have a telephone or console with a class of service (COS) that provides console permissions to record announcements. See Command Permission Categories on page 835 for more information on COS permissions.
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Instructions
To record an announcement to extension 1234, or change the announcement already recorded there, well use a telephone with console permissions. In our example, the announcement feature access code is *56. To record or change the announcement: 1. Dial *56 from a telephone or console.

If you hear dial tone, go to step 2. If you hear a fast busy signal, hang up and redial the FAC and extension every 45 seconds until you hear dial tone.
2. Dial the announcement extension 1234. You hear dial tone. 3. Dial 1 to begin recording.
If you hear a beep or stutter tone, begin speaking. If the circuit pack memory becomes full during recording, the system drops your connection and does not retain the announcement. If you hear intercept tone, hang up and record your announcement on another extension that is assigned to a different circuit pack.
4. To end the recording:
If you are using a digital telephone, press #. You hear dial tone allowing you to continue your session (for example, dial 2 to hear the announcement just recorded). If you are using an analog telephone, hang up. If your analog telephone is not connected through lineside DS1, the system records an electrical click at the end of the recording. You have to redial the announcement feature access code to continue your session.
5. To listen to the announcement you just recorded:
If you are using a digital telephone, do not hang up. Dial 2. The recording plays back through the handset.
6. If you are not satisfied with the announcement,

press 1 to re-record the announcement. press 3 to delete the announcement and end the recording session.
7. If you want to listen to the announcement after you have hung up, dial the extension from any telephone or console. In this example, dial 1234. The announcement plays through the handset. When dialing announcement extensions directly, if the announcement does not exist (i.e., has not been recorded or FTPd to the board), the caller hears silence instead of a busy tone with the VAL type sources (TN2501 or G700 Gateway). With TN750 boards, a busy tone is provided in this case.
Saving Announcements
Note:
Note: You have to wait 15 seconds after you record the announcement before you can dial the extension to hear your announcement. During this 15-second window, you cannot record a new announcement and no one can play this announcement. You can re-record the announcement. Dial the feature access code, dial the extension, and press 2 before the 15-second timer expires.
Saving Announcements
Note:
Note: This task only applies if you are using a TN750-series announcement circuit pack. If you are using the TN2501AP (VAL) announcement circuit pack or VVAL announcements, see Recording new VAL announcements at a computer on page 474.
You can save and back-up announcements from an announcement circuit pack to system memory. Your system memory is a tape, disk, or memory card, depending on your system. Use this procedure primarily for announcement circuit packs without built-in memory. VAL and VVAL announcements are backed up internally to non-volatile flash memory.
! CAUTION:
CAUTION:
Announcements that are recorded on announcement circuit packs without built-in memory are lost if they are not saved to system memory before power is shut down or the circuit pack is reset or removed.
For extra security, you may also want to save announcements from announcement circuit packs that have their own built-in memory to another announcement circuit pack with built-in memory or to tape.
! CAUTION:
CAUTION:
Do not copy, save, or restore announcements from an announcement circuit pack that has built-in memory to one without built-in memory because it may corrupt the announcement data.
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Instructions
To save or backup announcements when you have only one announcement circuit pack: 1. Type save announcements and press Enter to save the changes. This process can take up to 40 minutes. You cannot administer your system while it is saving announcements. To save or backup announcements when you have more than one announcement circuit pack, specify the circuit pack address in your command. For example to save the announcements from the circuit pack at 01B18: 1. Type save announcements from 01B18 and press Enter. Note: If you have announcement circuit packs with and without built-in memory, save the circuit pack without built-in memory.
Note:
If you have a duplicated system with an active processor and a stand-by processor, you can save announcements from the announcement circuit pack to both processors. Simply add system memory for both processors to the save announcements command. If the save announcements procedure fails on one of the processors, it continues on the other processor, which results in inconsistent announcement data between the two processors. To verify that the save announcements command was successful: 1. Type display integrated announcement boards and press Enter. The Integrated Announcement Boards screen appears. This screen shows the date, time, and location of the announcement circuit pack most recently saved. If the save announcement command failed or the save translations were not run before rebooting, N/A appears in these fields.
Copying Announcements
Copying Announcements
Note:
Note: This task only applies if you are using a TN750-series announcement circuit pack. If you are using the TN2501AP (VAL) announcement circuit pack or VVAL announcements, see Moving announcements from the VAL circuit pack on page 480.
You can copy recorded announcements between back-up disks and tapes when you want to store your recorded announcements in more than one place.
Instructions
We will copy the announcements stored in our weekly disk back-up to the tape back-up we take off company premises for a month. To copy announcements between your back-up disk and tape: 1. Type copy announcements and press Enter to save the changes. This process can take up to 40 minutes. You cannot administer your system while it is copying announcements.
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Restoring Announcements
Note:
Note: This task only applies if you are using a TN750-series announcement circuit pack. If you are using the TN2501AP (VAL) announcement circuit pack or VVAL announcements, see Moving announcements to a VAL circuit pack or to another LAN device on page 482.
You can restore announcements from system memory to an announcement circuit pack. Your system memory is a tape, disk, or memory card, depending on your system. If you have a duplicated system, you system always restores the announcements located on the active processor.
Instructions
We will restore announcements from our system memory (stored on a disk) to the integrated announcement circuit pack on our system. To restore announcements from system memory to the integrated announcement circuit pack: 1. Type restore announcements disk and press Enter. We will restore announcements from system memory to an announcement circuit pack that has built-in memory. We know that the announcement circuit pack is located at 01B18: 1. Type restore announcements from cabinet 01. carrier B, slot 18 and press Enter. 2. Press Enter to restore announcements.
Fixing problems
Problem You receive error code E28 You receive error code E31 Possible causes and solutions You do not have an integrated announcement circuit pack in the system. A call is connected to the announcement on the circuit pack and the port is busy. Wait for the call to disconnect and try restore announcements again.
Deleting and Erasing Announcements
If the system crashes or there is a processor interchange during restore announcements, the restore fails and there is no valid announcement on the circuit pack. Repeat the process when the system is operating properly.
Deleting and Erasing Announcements

You can use a system telephone to delete recorded announcements from an announcement circuit pack that does not have stored memory. When you delete the announcement from the circuit pack, you do not delete the announcement from your system backup tape or disk. You can also erase the announcements stored on an integrated announcement circuit pack that has stored memory. Note: The system denies any attempt to delete an announcement while it is playing, being transferred, or being backed up to FLASH (amber LED is flashing), regardless of whether the attempt is from a system telephone, the SAT, or through an FTP session.
Note:
Before you start
Look up the announcement extension, which is mapped to a specific TN2501AP circuit pack or VVAL gateway by location. 1. At the SAT, type list integrated-annc-boards and press Enter. 2. Determine the extension(s) for the announcement(s) that you want to delete.
Record the feature access code (FAC) for an announcement session.
Instructions
We will use a telephone with console permissions to delete the recorded announcement assigned to extension 1234. In our example, we know that the announcement feature access code is *56. 1. Dial *56 from a telephone or console. You hear dial tone. 2. Dial 1234. You hear dial tone.
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3. Dial 3 to delete the announcement from the announcement circuit pack. You hear a confirmation tone. If the announcement is protected or is playing at the time of the command, you hear a fast busy signal (reorder tone) and the system does not delete the announcement. 4. Hang up the telephone. 5. To ensure that an announcement was deleted, dial 1234. You hear a busy signal if the announcement was deleted. 6. Repeat Steps 1-5 for each announcement that you want to delete. You can delete only one announcement at a time. You may also want to remove the announcement extension from the system. To remove the extension, use your system administration terminal to complete the following steps: 1. Type change announcements and press Enter. The Announcements/Audio Sources screen appears. 2. Delete the information in the Ext and Type fields. 3. Press Enter to save your work. Finally, to erase announcements on the announcement circuit pack located at 01B18: 1. Type erase announcements 01B18. A warning message appears. 2. Press Enter to erase the announcements on the circuit pack.
Setting up Continuous-Play Announcements
Setting up Continuous-Play Announcements

You can set up announcements to keep on repeating while callers are connected to the announcement, so a caller listens until the system plays the entire announcement.With a "barge-in" queue, you do not need a separate port for each announcement. For example, you can set up an Automatic Wakeup announcement to repeat and use a barge-in queue. When guests pick up the telephone to hear an announcement at a particular time, they use only one port and the message repeats on that port until the last guest goes off-hook and the message ends.
Before you start

You must use an integrated, multiple-integrated, or external announcement for barge-in announcements.
Instructions
We will set up a continuous-play announcement for our integrated announcement on extension 1234: 1. Type change announcements and press Enter. The Announcements/Audio Sources screen appears. Figure 185: Announcements/Audio Sources screen
Ext . 1234____ ________ ________ ________ ________ ANNOUNCEMENTS/AUDIO SOURCES Type COR TN Name Q integ-rep 1_ 1_ business hours b _________ 1_ 1_ _____________ n _________ 1_ 1_ _____________ n _________ 1_ 1_ _____________ n _________ 1_ 1_ _____________ n QLen Pro Rate Port N/A n 32 01B18
1: 2: 3: 4: 5: 6
2. Type b in the Q field on the same line as extension 1234. 3. Leave business hours in the Name field, or enter a new description for the announcement. 4. Press Enter to save your work.
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Getting Started with the TN2501AP or G700 Virtual VAL

Before you can use the capabilities of the TN2501AP or G700 VVAL announcement circuit pack, it must be properly installed and configured. These instructions are contained in other documents in the Avaya Communication Manager documentation library. For more information about these and other tasks related to using the TN2501AP, see the documents listed in the following table.
.
Task Installing the TN2501AP Administering IP Connections Adding IP Routes Testing the IP Connections Installing VVAL for a G700 Media Gateway using the Media-Gateway screen and the enable announcement command Administering IP Connections Adding IP Routes Testing the IP Connections Note: G700 Media Gateway embedded VAL announcements (VVAL) must have the gateway(s) that will provide announcements enabled in order for announcement extensions assigned to that gateway to be played.
Information source Made Easy Tool for DEFINITY Media Server Configurations Installation, Upgrades and Additions for the Avaya CMC1 Media Gateway Each G700 Media Gateway that will be used to provide announcements through the embedded VAL circuitry on the Gateway processor circuit pack must be assigned on the Media-Gateway screen and enabled using the enable announcements command before announcements can be recorded using the telephone or played from that gateway. Announcements can be administered to a gateway and files can be FTPed to that gateway even though it is not enabled. However, the G700 Media Gateway first must be assigned on the Media-Gateway screen so as to be used for gateway announcements. Each G700 Media Gateway when enabled is counted as a VAL circuit pack towards the system limit of either 1 VAL circuit pack (if the VAL Maximum Capacity field is n) or 10 circuit packs (for the S8700, S8710, or S8300 Media Servers) if the VAL Maximum Capacity field is y. First the G700 Media Gateway must have the V9 field assigned to gateway-announcements on the Media-Gateway screen before the G700 embedded VAL (VVAL) can be enabled. Then the G700 Media Gateway embedded VAL is enabled using the enable announcement-board ggV9 command (where gg is the gateway number assigned on the Media-Gateway screen). 1 of 2
Getting Started with the TN2501AP or G700 Virtual VAL
Task
Information source The G700 Media Gateway embedded VAL also can be disabled using the disable announcement-board ggV9 command. This removes that gateway from the VAL circuit pack count but announcements already assigned and recorded/FTPed on that circuit pack remain but will not play.
Administering Announcements (recording, copying, deleting, etc.) Viewing announcement usage measurements (list measurements announcement command) Troubleshooting announcements Troubleshooting VAL hardware
Managing VAL Announcements Using the SAT on page 472 and Managing VAL Announcements Using FTP on page 478. Reports for Avaya Communication Manager.
Troubleshooting VAL Announcements on page 485. Maintenance for Avaya Communication Manager and DEFINITY Server for your model(s). 2 of 2
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Managing VAL Announcements Using the SAT

These are the tasks that you can perform from a System Access Terminal (SAT):

Administering an announcement using the SAT Recording announcements (with an option to use a system telephone) Deleting announcements (with an option to use a system telephone)
To administer an announcement using the SAT, see Adding Announcement Extensions on page 459.
Recording VAL announcements

You can record an announcement for callers to hear when they dial a specific extension or as part of call vectoring. You can use the same steps to change an existing announcement. You can record announcements in many ways:

Professional or computer recordings Recording new announcements at a computer Recording announcements at a system telephone
Before you start

Ensure that the announcement administration is complete before proceeding. You must have assigned a name before you can record an announcement (see Adding Announcement Extensions on page 459). If you are replacing a TN750C announcement circuit pack with the TN2501AP,

get a list and description of the announcements stored on the TN750C circuit pack. re-record the announcements on a computer or at a professional recording studio as .wav files (CCITT -Law or A-Law, 8KHz, 8-bit mono), so that they are ready to transfer to the new announcement circuit pack after it is installed and administered.
Replacing old announcement circuit packs with the new TN2501AP circuit pack requires that you

remove previous announcement administration record new announcements for the TN2501AP re-record any announcements currently resident on the TN750 circuit packs that you are replacing. You cannot transfer or restore TN750 announcements from flash card, tape, or optical disk to the TN2501AP.
! CAUTION:
CAUTION:
When you change a VAL announcement, the TN2501AP is activated to perform a FLASH auto-save backup 5 minutes later. If you try to record a new announcement during this backup process, the new recording fails, and a denial event is logged to the Event Report screen. For information on viewing denial events, see Viewing the Denial Events Log on page 485.
Announcement file format requirements

In order to be compatible with the TN2501AP circuit pack and Avaya Communication Manager, announcement recordings must have the following parameters:

CCITT A-Law or CCITT -Law companding format (do not use PCM) 8KHz sample rate 8-bit resolution (bits per sample) Mono (channels = 1) The -Law (Mu-Law) companding is used in the United States and A-Law is used internationally. Use the companding format specified on the Location Parameters screen. File names for the TN2501 (VAL) boards cannot contain blank spaces nor any of the following characters: ., ,, /,:, *,?, <, >, \. The file name itself is case sensitive, but the .wav file extension must be lower case.
Announcements that are recorded in this format occupy 8K bytes per second of file space for every second of recorded speech. For example, a 10-second announcement creates an 80K bytes .wav file.
Professional or computer recordings

In order to be compatible with the TN2501AP circuit pack and Avaya Communication Manager, announcement recordings must meet the Announcement file format requirements described above.
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Recording new VAL announcements at a computer

To record an announcement at a computer: 1. At the computer, open the application that you use to record .wav files. 2. Set the recording parameters. 3. Record the announcement by speaking into a microphone connected to the computer. 4. Play the announcement back at the computer before transferring the file to the VAL circuit pack.
Recording VAL announcements at a system telephone

To record an announcement at a system telephone, see Recording Announcements.
Converting announcement files to VAL format

If you are sharing recordings in a multi-site environment with Avaya Communication Manager and CONVERSANT systems, you must convert announcement files for use on either system. If you need to convert an announcement file to the required format, you can use a sound recording utility application to do so. To convert a previously-recorded announcement, or a file compatible with a CONVERSANT system, to a format compatible with Avaya Communication Manager: 1. Open the sound recording application on your computer (for example, Microsoft Windows Sound Recorder). 2. Open the file you want to convert. 3. Check the file properties to see if you need to change the parameters. 4. If you need to change the recording parameters, look for a conversion tool (some have a Convert Now option, others use Save As). 5. Change the file parameters to those listed in Announcement file format requirements. Note: In some applications, assigning the format (for example, CCITT -Law) sets the remainder of the default parameters. Check each parameter carefully, perhaps changing default settings to match the parameters listed above. CCITT -Law or A-Law can be referred to as ITU G.711 -Law or ITU G.711 A-Law, respectively.
Note:
Deleting VAL announcements

Before you start
Look up the announcement information: 1. At the SAT, type list directory board and press Enter. 2. Determine which announcement(s) that you want to delete, either by extension or filename. 3. Decide whether you are

Deleting individual VAL announcement files using the SAT Deleting all VAL announcements on a circuit pack using the SAT Deleting and Erasing Announcements
Note:
Note: The system denies any attempt to delete an announcement while it is playing, being transferred, or backed up to FLASH (amber LED flashes), regardless of whether the attempt is from a system telephone, the SAT, or through an FTP session.
Deleting individual VAL announcement files using the SAT

To delete the announcement named Closed: 1. At the SAT, type remove file board board-location /annc/filename.wav and press Enter. For example, to delete the announcement, type: remove file board 01A11 /annc/Closed.wav Note: Filenames are case-sensitive and require the .wav file extension. The /annc portion of the command directs the system to the announcement subdirectory on the VAL circuit pack, and /Closed.wav indicates to delete the filename "Closed.wav."
Note:
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Deleting all VAL announcements on a circuit pack using the SAT

To delete all of the announcement files on the VAL circuit pack: 1. At the SAT, type busyout board board-location and press Enter. Ensure that the command is successful. Note: When the VAL board is busied out,

Note:
both the RSCL and ethernet ports are busied out. firmware takes down the ethernet link. FTP is disabled because the ethernet link is down. announcements on that circuit pack cannot play.
2. At the SAT, type erase announcements board board-location and press Enter.
! CAUTION:
CAUTION:
This command deletes the specified announcement file in both RAM and FLASH memory. The board firmware ignores the protect flag (Pro field) when erasing the announcement files. 3. At the SAT, type list directory board and press Enter. 4. Verify that there are no files listed. Note: The announcement directory on the TN2501AP or G700 Media Gateway is / annc. 5. Type list integrated-annc-boards and press Enter. Check the list to see that the announcement was deleted. The Length in Seconds field should show 0.
Note:
Deleting VAL announcements at a system telephone

See Deleting and Erasing Announcements.
Changing integrated announcement board locations

You can change announcement boards that are currently administered on the Announcements/Audio Sources screen to a new board location. To change an announcement: 1. At the SAT, type change integ-annc-brd-loc and press Enter. The Change Integrated Announcement Translations screen appears. 2. In the Change all board location translations from board field, type the board location currently administered on the Announcement/Audio Sources screen. 3. In the to field, type the board location to which you want to move the integrated announcement translations. 4. Press Enter to save your changes.
Displaying integrated announcement boards

You can display announcement boards that are currently administered on the Announcements/Audio Sources screen. To display integrated announcement boards: 1. At the SAT, type display integrated-annc-boards and press Enter. The Integrated Announcement Boards screen appears. Figure 186: Integrated Announcement Boards screen
display integrated-annc-boards Last Board Loction Saved: Board Location 1:01D09 2:02817 3: 4: 5: Time Remaining 206 248 Number of Recordings 7 1 Page 1 of x
Sfx C C
Rate 32 32
Checksum ID 047a 00db
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Managing VAL Announcements Using FTP

This section includes information on setting up and terminating a file transfer protocol (FTP) session and outlines tasks that you can do in an FTP session. There are 3 basic components to an FTP session:

Setting up an FTP session Performing tasks in an FTP session Ending an FTP session
!
SECURITY ALERT:
SECURITY ALERT: Be sure to read and observe all of the Security Alerts regarding enabling and disabling the VAL (TN2501AP or embedded G700 Gateway circuit packs) filesystem and FTP sessions into it.
Setting up an FTP session

Setting up an FTP session into the VAL circuit pack involves: 1. Preparing the VAL circuit pack for the FTP session, which

allows an FTP session on an individual VAL circuit pack. creates an ftp-login and ftp-password for that session.
2. Starting an FTP session from a computer or network management terminal. Before you can start the FTP session, you need to know

the VAL circuit packs IP address from Step 1. the VAL circuit packs ftp-login and ftp-password from Step 1.
Preparing the VAL circuit pack for the FTP session

To prepare the VAL circuit pack for the FTP session, including setting the username and password: 1. At the SAT, type enable filesystem board board-location login ftp-username [3-6 characters] ftp-password [7-11 characters] and press Enter. For example, the command: enable filesystem board 01A11 login romeo shakespeare enables an FTP session into the VAL circuit pack in Cabinet 1, carrier A, slot 11. The ftp-username (3-6 characters) for this session is romeo, and the ftp-password (7-11 characters) is shakespeare. When the FTP session on the circuit pack is enabled, the announcement and firmware files are available to anyone who knows the VAL circuit packs IP address, the ftp-username, and the ftp-password.
!
SECURITY ALERT:
SECURITY ALERT: Avaya recommends using a unique ftp-login and ftp-password for each FTP session.
Starting an FTP session

If you are unfamiliar with FTP client application software, contact your network administrator for information about access to an FTP session. The following points apply to FTP sessions into the VAL circuit pack:

In FTP sessions, filenames are case-sensitive and require the .wav" file extension. Only one FTP session can be active at a time. If an FTP session is already active for a particular VAL circuit pack, the system denies a second attempt to establish an FTP session from some other remote host. The VAL circuit pack has two user-accessible directories: - /annc for playable announcements - / (root) for temporary storage of embedded software updates. Use this directory only for software updates.
FTP sessions time out after 10 minutes of inactivity.
Instructions
1. At the FTP client, type ftp val-ip-address and press Enter. The IP address must match the administered IP address (see change node-names ip). 2. At the username prompt, type romeo and press Enter.
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3. At the password prompt, type shakespeare and press Enter. The system responds with User logged in. Note: Once you are logged in you are in the announcements directory (/annc). 4. If you are moving files to or from the VAL circuit pack, you must set the system to binary mode. At the FTP client, type bin and press Enter. The system responds with Types set to I, binary mode.
Note:
! CAUTION:
CAUTION:
If you do not transfer announcement files in binary mode, they can be corrupted and the FTP session can fail.
Performing tasks in an FTP session

You are now ready to perform any of these tasks in the FTP session

Moving announcements from the VAL circuit pack Deleting announcements Moving announcements to a VAL circuit pack or to another LAN device Combining tasks
Moving announcements from the VAL circuit pack

When you move a file from the VAL circuit pack, you are either

backing up (archiving) an announcement file. copying an announcement to another VAL circuit pack (restoring).
Moving a file in an FTP session means copying the file from the VAL circuit pack to the FTP clients default directory. If you want to move the file to another circuit pack or LAN device, see Moving announcements to a VAL circuit pack or to another LAN device.
Before you start

Ensure that the steps in Setting up an FTP session are complete. Ensure that you have adequate storage space for backup on the remote host computer. Depending on the number of announcements and file type, 60 minutes of recording may require up to 32 megabytes of storage space for backup on the remote host computer. Know the IP address and location of the TN2501AP circuit pack as well as the filename (list directory board) for the announcement that you want to move. Note: The announcement directory on the TN2501AP circuit pack is /annc.
Note:
Instructions
To backup or save an announcement from the VAL board to the client computer through an FTP session: 1. Ensure that the steps in Setting up an FTP session are complete. 2. At the FTP client, type get filename.wav and press Enter. Example: get Closed.wav The announcement file is written to the directory from which you initiated the FTP session. Note: FTP upload or download of announcement files does not preserve the created timestamp. The file receives the current date and time when it is written to the circuit pack or on the computer. 3. List the FTP client directory contents and ensure that the announcement file is among those listed. 4. Terminate the FTP session (see Ending an FTP session).
Note:
Deleting VAL announcements using FTP

You can delete an announcement from a TN2501AP circuit pack or from a LAN device. Note: The system denies any attempt to delete an announcement while it is playing, being transferred, or backed up to FLASH (amber LED flashes), regardless of whether the attempt is from a system telephone, the SAT, or through an FTP session.
Note:
Before you start
Know the IP address, the announcement filename that you are deleting, and the VAL circuit pack location (list directory board).
Instructions
To delete an announcement on a TN2501AP circuit pack through an FTP session: 1. Ensure that the steps in Setting up an FTP session are complete. 2. At the computer client, type delete filename.wav and press Enter. Example: delete Closed.wav Note: The announcement file is only removed from volatile RAM memory. Approximately 5 minutes later, the file is removed from nonvolatile ROM flash memory.
Note:
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3. List the contents of the announcement directory and ensure that the file is not listed. Note: The .wav file extension on the announcement files are visible when you view the announcement directory from the FTP client. 4. Terminate the FTP session (see Ending an FTP session). 5. At the SAT, type change announcements and press Enter. The Announcements/Audio Sources screen appears. 6. Remove the announcement administration by deleting the entire line associated with the announcement. 7. Press Enter to save your changes.
Note:
Moving announcements to a VAL circuit pack or to another LAN device

You can copy an announcement file to the VAL circuit pack to another LAN device.
Before you start

Know the announcement filename and its location on the client computer. Know the destination IP address, the filename, and circuit pack location of the announcement and VAL circuit pack to which you are moving the announcement (list directory board). Ensure that you have not just administered the announcement on the Announcements/ Audio Sources screen. If announcement administration precedes the file transfer, then - the announcement appears with a zero (0) length on the list integrated-annc-boards screen. - The Time Remaining fields on the Integrated Announcement Boards screen (using either the list or display commands) do not refresh to reflect the presence of the new announcement file on the circuit pack. Use this procedure to ensure that the announcement length is accurate: 1. Administer the announcement on Communication Manager (change announcements), using the identical filename in the Name field without spaces or the .wav file extension. 2. Attempt to play the announcement that was administered first and transferred second. Communication Manager returns a busy signal at the first play attempt. 3. Attempt to play the announcement that was administered first and transferred second in a telephone access session. Again, a busy signal is returned at the first play attempt. 4. Re-record this announcement with the same filename at a telephone.
Instructions
To copy an announcement to a VAL circuit pack or to another LAN device: 1. Ensure that the steps in Setting up an FTP session are complete. 2. At the FTP client, type put filename.wav and press Enter. Example: put Closed.wav 3. List the contents of the VAL announcement directory or LAN device and look for the announcement file among those listed. Note: FTP upload or download of announcement files does not preserve its timestamp. The file receives the current date and time when it is written to the circuit pack or to a computer. 4. After you are sure that the announcement is on the VAL circuit pack, administer the announcement on Communication Manager (change announcements), using the identical filename in the Name field without spaces or the .wav file extension. 5. Terminate the FTP session (see Ending an FTP session).
Note:
Combining tasks
When you combine copying (the get command) and moving (the put command) announcement files, you can rearrange VAL announcements.
Before you start
Know the IP address, the filename, and location of the destination VAL circuit pack to which you are moving an announcement (list directory board).
Instructions
To move an announcement to a VAL circuit pack from another VAL circuit pack in an FTP session: 1. Ensure that the steps in Setting up an FTP session are complete. Note: You must first establish an FTP session into the circuit pack from which you are restoring an announcement. 2. List the directory contents and ensure that the announcement file is among those listed. 3. At the FTP client, type get filename.wav and press Enter. Example: get Closed.wav A copy of the file is written to the directory from which you initiated the FTP session.
Note:
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4. List the FTP client directory contents to ensure that the announcement is among those listed. 5. Terminate the FTP session (see Ending an FTP session) to the circuit pack from which you copied the announcement file. 6. Set up a new FTP session into the destination VAL circuit pack (see Setting up an FTP session). 7. At the FTP client, type put filename.wav and press Enter. Example: put Closed.wav 8. List the VAL announcement directory contents to ensure that the announcement is among those listed. 9. Terminate the FTP session to the circuit pack to which you copied the announcement file.
Ending an FTP session

FTP sessions to a VAL circuit pack originate at the FTP client end. You terminate an FTP session by
logging out from the FTP client (type bye or quit and press Enter) and
typing disable filesystem board board-location at the SAT and press Enter. (This clears the ftp-username and ftp-password.) or
you can effectively terminate the session from the Avaya Communication Manager end by letting the system time out (10 minutes of inactivity).
!
SECURITY ALERT:
SECURITY ALERT: Both logging out of the FTP session and disabling the VAL circuit pack filesystem provide a higher degree of security.
Note:
Note: If you only disable the circuit pack filesystem, you can continue your FTP session. However, new FTP session logins are not allowed.
VAL Manager
VAL Manager
VAL Manager is a standalone application that allows you to copy announcement files and Avaya Communication Manager announcement information to and from Avaya Communication Manager over a LAN connection. VAL Manager offers the following basic features:
Simplified administration to add, change, and remove Avaya Communication Manager announcement information. The ability to back up and restore announcement files and information to and from Avaya Communication Manager. The ability to view the status of announcements on the VAL circuit pack in any Communication Manager.
See your Avaya representative for more information about VAL Manager.
Troubleshooting VAL Announcements

If a working announcement file is deleted via FTP, the next attempt to play the announcement fails, and the system adds a software event to the Denial Events Log. You can view this log to see if the announcement has been deleted, and to see if other events have occurred related to announcements.
Viewing the Denial Events Log

To view the Denial Events Log: 1. At the SAT, type display events and press Enter. The Events Report screen appears. This input screen helps you focus the report on events of a certain type or from a certain time period.
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Figure 187: Events Report

display events EVENT REPORT The following options control which events will be displayed. EVENT CATEGORY Category: denial REPORT PERIOD Interval: ___ From: __/__/__:__ To: __/__/__:__ Page 1 of 1 SPE B
SEARCH OPTIONS Vector Number: ___ Event Type: _____
2. In the Category field, select or type denial. 3. You can further limit the report by setting the Interval field to one of the following selections (select from the help list or type the first letter):

all month day hour minute
4. Press Enter. The Events Report screen appears.
Troubleshooting VAL Announcements
Figure 188: Events Report screen

display events EVENTS REPORT Event Event Type Description 2028 2027 Annc file has bad format Annc not found on board Event Data 1 8C0009 8C0007 Event Data 2 0 0 First Occur Last Occur Evnt Cnt 2 1 Page 1 of 1
05/14/11:55 05/14/12:04 05/14/12:09 05/14/12:09
5. Look at the 2027 entry in the Event Type field.

The Event Description field explains that the announcement is not on the circuit pack. The Event Data 1 field contains the announcement number (hexadecimal in the lower three digits).
Note:
Note: This denial event only appears once in the Denial Events Log.
Troubleshooting poor sound quality

If you played an announcement files back in another environment and it sounded great, but when you play it back in an Avaya Communication Manager environment the sound quality is poor, ensure that the file formats are compatible. A good announcement file format must be:

8Kbps sample rate 8-bit resolution (bits per sample) A-law or Mu-law companding format Mono (channels = 1)
You must also have the same companding mode administered on page 1 of the Location Parameters screen (change location-parameters). The system records a software denial event in the Denial Events Log each time it plays an announcement with a bad file format. Refer back to Events Report screen on page 487 and find the 2028 entry in the Event Type field:

The Event Description field explains that the announcement has a bad file format. The Event Data 1 field contains the announcement number (hexadecimal in the lower three digits).
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Viewing announcement measurements

You can view a report of announcement measurements, including how many times an announcement was queued to play, how many callers dropped while in queue, and how many times all announcement ports were busy during the report period. For more information about this report, see Reports for Avaya Communication Manager, 555-233-505, on your documentation CD.
Announcement capacities and load balancing

Understanding how Communication Manager handles annoucements helps with questions of capacity the load-balancing of announcement traffic. The Avaya S8700, S8710, and S8300 media servers support up to 3,000 announcements across the Communication Manager system. Each of as many as 10 integrated announcement boards (and each G700 virtual VAL source) is limited to 256 announcements. All Avaya G700 Media Gateways in the system can be assigned as VAL sources, for a maximum of 250 G700 VAL sources in a large S8700 or S8710 media server configuration also with up to 10 TN2501 VAL boards, providing an ultimate capacity of 260 sources for the Avaya DEFINITY R and S8700 or S8710 servers. Wach TN2501 has 31 playback ports (with 60 minutes of storage capacity) and each G700 VAL source has 15 playback ports (with 20 minutes storage capacity). Initially each caller that is to hear a non-barge-in announcement on that source is connected to an available port until each port has one caller connected. Initially 31 callers can be hearing an announcement from a single TN2501 board (15 with a G700 VAL source). The same announcement can be playing from multiple ports, each starting at a different time. Once all ports are busy playing announcements, subsequent callers that are to hear an announcement residing on that board/source are queued for that source. Communication Manager queue size over all integrated announcement sources is 4,000 callers (DEFINITY Server R & S8700/S8710/S8300 media servers). When a port becomes available, all callers (up to 1,000) waiting in the queue for a specific announcement on that source are connected to the available port to hear the announcement play from the beginning on a first-in, first-out basis. At any given time you can have as many as 1,000 callers hearing the same announcement on a given port of a board/source, yielding a (theoretical, system-wide) capacity of 31,000 callers connected to a VAL board (or 15,000 callers connected to a G700 Media Gateway virtual VAL source). Factor in barge-in announcements which continuously play from a single port (that can have as many as 1,000 callers connected at the same), and this provides a very, very large capacity for playing announcements. The Measurements Announcements commands can be used to monitor the system and help determine burst conditions, allowing for better load balancing of the traffic.
Non-Volatile Storage of Announcements on VAL
Related topics
For more information, see "Announcements" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205.
Non-Volatile Storage of Announcements on VAL

The VAL board has a RAM based file system on which the announcements are stored. This is where a newly recorded or FTPd announcement resides. The VAL constantly checks to determine whether changes have been made to the file system (file added or deleted or renamed). Once a change has been detected, the VAL waits for 5 minutes of stability. After such a stable period, the VAL backs up the RAM based file system to its FLASH. The FLASH version of the file system is non-volatile and is what is restored upon reset/reseat. If you record a new announcement and immediately reset the board, the announcement will be lost. The yellow LED blinks while a backup from RAM to FLASH occurs. All of the above is true regardless which (if any) of the .wav files on the board are administered announcements. It is just the way the board (firmware) operates. Note that only files with a .wav extension in the / annc directly are backed up to FLASH.
Avaya Communication Manager announcement synchronicity

As mentioned above, there is a separation between the actual files on the VAL board and the set of administered announcements. You can have 100 .wav files on a VAL and only be using (administered) 5 of them. The best way to visualize this is to look at the difference between a list integrated and the list directory board <brdloc>/annc commands. By going into the Change Announcement screen and changing the name of an announcement, what is happening? You are changing only the administration of the announcement. This means when the extension is called, the new file name is requested. The board still has a file with the old file name but not one with the new file name. You then could run change announcement again and switch the name back to the old one and the announcement will play fine. The VAL board is completely unaware that you change the change announcement command.
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Changing the name of the announcement

To change the name of an announcement you must do two things. 1. Change the administered name (using the change announcement command) 2. Change the name of the file on the VAL board
Changing the name of the file on the VAL board

There are two ways to accomplish this. Note: For the following steps, do not use the FTP rename command since the FTP server on the VAL board does not support it.
Note:
To change the name of the file: 1. Change the name of the existing file using the PC. a. Access the file on the PC if already there or FTP the announcement file from the VAL board (in binary mode) to the PC. b. Rename it locally on the PC. The administered name given to the file must be the same as the filename contained on the TN2501 (VAL) board. c. FTP the file with the new name back to the VAL board. d. Assign the new name to the existing extension on the announcement screen e. Delete the old file on the board using the remove file command, if you wish, or 2. Re-record the announcement with the new file name. a. FTP the new announcement to the VAL board. b. Assign the new name to the existing extension on the announcement screen (replacing the old file name). c. Delete the old announcement file using the remove file command (if desired).
Chapter 14: Managing Group Communications
Setting up Voice Paging Over Loudspeakers

Use this procedure to allow users to make voice pages over an external loudspeaker system connected to Avaya Communication Manager. If youre using an external paging system instead of an auxiliary trunk circuit pack, dont use this procedure. External systems typically connect to a trunk or station port and are not administered through the Loudspeaker Paging screen.
Before you start

Your server running Communication Manager must have one or more auxiliary trunk circuit packs with enough available ports to support the number of paging zones you define. Each paging zone requires 1 port. For information on specific circuit packs, see the Hardware Guide for Avaya Communication Manager, 555-245-207.
Instructions
As an example, we will set up voice paging for an office with 5 zones. Well allow users to page all 5 zones at once, and well assign a class of restriction of 1 to all zones. 1. Type change paging loudspeaker and press Enter. The Loudspeaker Paging screen appears.
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Managing Group Communications
Figure 189: Loudspeaker Paging screen

LOUDSPEAKER PAGING CDR? y Voice Paging Timeout (sec): 30 Code Calling Playing Cycles: PAGING PORT ASSIGNMENTS Voice Paging Zone Port TAC COR TN 1: 01C0501 301 1 1 2: 01C0502 302 1 1 3: 01C0503 303 1 1 4: 01C0504 304 1 1 5: 01C0601 305 1 1 6: 1 7: 1 8: 1 9: 1 ALL: 310 1 1
Code Calling TAC COR TN 1 1 1 1 1 1 1 1 1 1
Location: Reception area Shipping & receiving Staff offices Management suite Breakroom
2. In the Voice Paging Timeout field, type 30. This field sets the maximum number of seconds a page can last. In our example, the paging party will be disconnected after 30 seconds. 3. In the Port field for Zone 1, type 01C0501. Use this field to assign a port on an auxiliary trunk circuit pack to this zone. 4. In the Voice Paging TAC field type 301. Use this field to assign the trunk access code users dial to page this zone. You cannot assign the same trunk access code to more than one zone. 5. In the Voice Paging COR field type 1. Use this field to assign a class of restriction to this zone. You can assign different classes of restriction to different zones. 6. On the Zone 1 row, type Reception area in the Location field. Give each zone a descriptive name so you can easily remember the corresponding physical location. 7. Repeat steps 4 through 6 for zones 2 to 5.
Setting up Voice Paging Over Loudspeakers
8. In the ALL row, type 310 in the Voice Paging TAC field and 1 in the Voice Paging COR field. By completing this row, you allow users to page all zones at once. You do not have to assign a port to this row. 9. Press Enter to save your changes. You can integrate loudspeaker voice paging and call parking. This is called "deluxe paging." You enable deluxe paging by entering y in the Deluxe Paging and Call Park Timeout to Originator field on the Feature-Related System Parameters screen. To allow paged users the full benefit of deluxe paging, you should also enter a code in the Answer Back Access Code field on the Feature Access Code screen if you havent already: paged users will dial this code + an extension to retrieve calls parked by deluxe paging.
Fixing problems
Problem Users report that they cant page. Calls to an extension are heard over the loudspeakers. Possible causes The attendant has taken control of the trunk group. The extension may have been forwarded to a trunk access code used for paging. Solutions Deactivate attendant control. Deactivate call forwarding or change the extension calls are forwarded to.
More information
Users page by dialing the trunk access code assigned to a zone and speaking into their handset. For your users convenience, you may also want to consider the following options:
Add the paging trunk access codes to an abbreviated dialing list and allow users to page using the list. Assign individual trunk access codes to Autodial buttons. Assign individual trunk access codes to Busy buttons. The status lamp tells the user whether or not the trunk is busy. For attendants, you can provide one-button paging access by assigning trunk access codes for paging zones to the Direct Trunk Group Select buttons on the attendant console.
With an appropriate class of restriction, remote callers can also make loudspeaker pages.
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When deluxe paging is enabled, if a user with an active call dials the trunk access code for a paging zone the active call is automatically parked.
Users dial the trunk access code + "#" to page and park an active call on their own extensions. Users with console permission can park a call on any extension by dialing the trunk access code + the extension. Attendants or users with console permissions may park calls to common shared extensions. Parked calls can be retrieved from any telephone. Paged users simply dial the answer back feature access code + the extension where the call is parked.
Related topics
See Paging Over Speakerphones on page 498 for another way to let users page. See Loudspeaker Paging" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for detailed information on voice paging over loudspeakers.
Setting up Chime Paging Over Loudspeakers

Use this procedure to allow users to make chime pages over an external loudspeaker system connected to your media server. Users page by dialing a trunk access code and the extension of the person they want to page. The system plays a unique series of chimes assigned to that extension. This feature is also known as Code Calling Access.
Before you start

Your server running Communication Manager must have one or more auxiliary trunk circuit packs with enough available ports to support the number of paging zones you define. Each paging zone requires 1 port. For information on specific circuit packs, see the Hardware Guide for Avaya Communication Manager, 555-245-207.
Instructions
To set up chime paging, you fill out the necessary fields on the Loudspeaker Paging screen and then assign chime codes to individual extensions on the Code Calling IDs screen. As an example, we will set up chime paging for a clothing store with 3 zones. Well allow users to page all zones at once, and we will assign a class of restriction of 1 to all zones. 1. Type change paging loudspeaker and press Enter. The Loudspeaker Paging screen appears. Figure 190: Loudspeaker Paging screen
LOUDSPEAKER PAGING CDR? y Voice Paging Timeout (sec): Code Calling Playing Cycles: 2 PAGING PORT ASSIGNMENTS Voice Paging Zone Port TAC COR TN 1: 01A0301 1 2: 01A0302 1 3: 01A0303 1 4: 1 5: 1 6: 1 7: 1 8: 1 9: 1 ALL: 1
Code Calling TAC COR TN 80 1 1 81 1 1 82 1 1 1 1 1 1 1 1 89 1 1
Location: Mens Department Womens Department Childrens
2. In the Code Calling Playing Cycles field, type 2. This field sets the number of times a chime code plays when someone places a page. 3. In the Port field for Zone 1, type 01A0301. Use this field to assign a port on an auxiliary trunk circuit pack to this zone. 4. In the Code Calling TAC field type 80. Use this field to assign the trunk access code users dial to page this zone. You cannot assign the same trunk access code to more than one zone.
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5. In the Code Calling COR field type 1. Use this field to assign a class of restriction to this zone. You can assign different classes of restriction to different zones. 6. On the Zone 1 row, type Mens Department in the Location field. Give each zone a descriptive name so you can easily remember the corresponding physical location. 7. Repeat steps 4 through 6 for zones 2 and 3. 8. In the ALL row, type 89 in the Code Calling TAC field and 1 in the Code Calling COR field. By completing this row, you allow users to page all zones at once. You do not have to assign a port to this row. 9. Press Enter to save your changes. To assign chime codes to individual extensions: 1. Type change paging code-calling-ids and press Enter. The Code Calling IDs screen appears. Figure 191: Code Calling IDs screen
CODE CALLING IDs ID ASSIGNMENTS Id Ext 111: 2130 112: 2131 113: 2149 114: 2150 115: 2152 121: 2153 122: 2160 123: 2167 124: ________ 125: ________ 131: ________ 132: ________ 133: ________ 134: ________ 135: ________ Id 141: 142: 143: 144: 145: 151: 152: 153: 154: 155: 211: 212: 213: 214: 215: Ext _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ Id 221: 222: 223: 224: 225: 231: 232: 233: 234: 235: 241: 242: 243: 244: 245: Ext _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ Id 251: 252: 253: 254: 255: 311: 312: 313: 314: 315: 321: 322: 323: 324: 325: Ext _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ Id 331: 332: 333: 334: 335: 341: 342: 343: 344: 345: 351: 352: 353: 354: 355: Ext _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______
2. Type the first extension, 2130, in the Ext field for Id 111. Each code Id defines a unique series of chimes. 3. Assign chime codes to the remaining extensions by typing an extension number on the line following each code Id. You can assign chime codes to as many as 125 extensions. 4. Press Enter to save your changes.
Fixing problems
Problem Users report that they cant page. Possible causes The attendant has taken control of the trunk group. Solutions Deactivate attendant control.
More information
Users page by dialing the trunk access code assigned to a zone. For your users convenience, you may also want to consider the following options:
Add the paging trunk access codes to an abbreviated dialing list and allow users to page using the list. Note: Dont use special characters in abbreviated dialing lists used with chime paging.
Note:
Assign individual trunk access codes to Autodial buttons. Assign individual trunk access codes to Busy buttons. The status lamp tells the user whether or not the trunk is busy. For attendants, you can provide one-button paging access by assigning trunk access codes for paging zones to the Direct Trunk Group Select buttons on the attendant console.
With an appropriate class of restriction, remote callers can also make loudspeaker pages.
Related Topics
See Paging Over Speakerphones below for another way to let users page. See "Loudpeaker Paging" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for detailed information on chime paging over loudspeakers.
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Paging Over Speakerphones

Use this procedure to allow users to make an announcement over a group of digital speakerphones. By dialing a single extension that identifies a group, users can page over all the speakerphones in that group. Speakerphone paging is one-way communication: group members hear the person placing the page but cannot respond directly.
Before you start

You must have DCP set speakerphones or IP set speakerphones.
Instructions
To set up speakerphone paging, you create a paging group and assign phones to it. In the following example, well create paging group 1 and add 4 members. 1. Type add group-page 1 and press Enter. The Group Paging Using Speakerphone screen appears.
Paging Over Speakerphones
Figure 192: Group Paging Using Speakerphone screen

GROUP PAGING USING SPEAKERPHONE Group Number: 1 Group Extension: 3210 Group Name: Sales staff COR: 5 GROUP MEMBER ASSIGNMENTS Ext Name Ext Name 1: 2009 B. Smith 17: 2: 2010 R. Munoz 18: 3: 2011 Y. Lu 19: 4: 2012 A. Sullivan 20: 5: 21: 6: 22: 7: 23: 8: 24: 9: 25: 10: 26: 11: 27: 12: 28: 13: 29: 14: 30: 15: 31: 16: 32:
2. In the Group Extension field, type 3210. This field assigns the extension users dial to page the members of this group. 3. In the Group Name field, type Sales staff. This name appears on callers telephone displays when they page the group. 4. In the COR field, type 5. Any user who wants to page this group must have permission to call COR 5. 5. In the Ext field in row 1, type 2009. 6. Enter the remaining extensions that are members of this group. Communication Manager fills in the Name fields with the names from the Station screen when you save your changes. 7. Press Enter to save your changes.
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Fixing problems
Problem Users get a busy signal when they try to page. Possible causes All phones in the group are busy or off-hook. All phones in the group have Send All Calls or Do Not Disturb activated. Some group members report that they dont hear a page. Some phones in the group are busy or off-hook. Some phones in the group have Send All Calls or Do Not Disturb activated. Solutions Wait a few minutes and try again. Group members must deactivate these features in order to hear a page. Wait a few minutes and try again. Group members must deactivate these features in order to hear a page.
More information

You can create up to 32 paging groups on Avaya Communication Manager. Each group can have up to 32 extensions in it. One telephone can be a member of several paging groups.
Related topics
See "Group Paging" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for detailed information on paging over speakerphones.
Paging Users Who are on Active Calls
Paging Users Who are on Active Calls

Use this procedure to allow one user to interrupt another users call and make a private announcement. This is called whisper paging. The paging user dials a feature access code or presses a feature button, then dials the extension they want to call. All 3 users can hear the tone that signals the page, but only the person on the paged extension can hear the pagers voice: other parties on the call cannot hear it, and the person making the page cannot hear anyone on the call.
Before you start

Before you administer whisper paging:
Your Communication Manager server must have a circuit pack that supports whisper paging. For information on specific models, see the Hardware Guide for Avaya Communication Manager, 555-245-207. Users must have 6400-, 7400-, 8400-, or 9400-series DCP (digital) phones.
Instructions
You give users the ability to use whisper paging by administering feature buttons or feature access codes. You can give users feature buttons that make, answer, or block whisper pages. Using the Station screen, you can administer these buttons in any combination as appropriate:

Whisper Page Activation allows this user to place a whisper page Answerback allows this user to answer a whisper page Pressing the answerback button automatically puts any active call on hold and connects the paged user to the paging user.
Whisper Page Off allows this user to block whisper pages If possible, assign this function to a button with a lamp so the user can tell when blocking is active. You cannot administer this button to a soft key.
To allow users to make a whisper page by dialing a feature access code, you simply need to enter a code in the Whisper Page Activation Access Code field on the Feature Access Code screen.
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Related topics
See "Whisper Paging" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for detailed information on whisper paging.
Using Telephones as Intercoms

Use this procedure to make communications quicker and easier for users who frequently call each other. With the intercom feature, you can allow one user to call another user in a predefined group just by pressing a couple of buttons. You can even administer a button that always calls a predefined extension when pressed.
Instructions
Administering the intercom feature is a 2-step process. First, you create an intercom group and assign extensions to it. Then, to allow group members to make intercom calls to each other, you administer feature buttons on their phones for automatic intercom, dial intercom, or both. This section also provides instructions for allowing one user to pick up another users intercom calls. In this example, well create intercom group 1 and add extensions 2010 to 2014. 1. Type add intercom-group 1 and press Enter. The Intercom Group screen appears.
Using Telephones as Intercoms
Figure 193: Intercom Group screen

INTERCOM GROUP Group Number: 1 Length of Dial Code: 1 GROUP MEMBER ASSIGNMENTS Ext DC 1: 2010 1 2: 2011 2 3: 2012 3 4: 2013 4 5: 2014 9 6: 7: 8: 9: 10: 11: 12: 13: 14: 15: 16:
Name B. Smith L. Yu R. Munoz K. Mancetti N. Mitchell
2. Type 1 in the Length of Dial Code field. Dial codes can be 1 or 2 digits long. 3. On row 1, type 2010 in the Ext field. 4. On row 1, type 1 in the DC field. This is the code a user will dial to make an intercom call to extension 2010. The length of this code must exactly match the entry in the Length of Dial Code field. 5. Repeat steps 3 and 4 for the remaining extensions. Dial codes dont have to be in order. Communication Manager fills in the Name field with the name from the Station screen when you save changes. 6. Press Enter to save your changes. To allow users to make intercom calls, you must administer feature buttons on the phones in the intercom group. You can administer buttons for dial intercom, automatic intercom, or both on multi-appearance phones. You cant administer either intercom feature on single-line phones, but you can assign single-line phones to intercom groups so those users can receive intercom calls. As an example, we will set up automatic intercom between extensions 2010 (dial code = 1) and 2011 (dial code = 2) in intercom group 1.
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To set up automatic intercom between extensions 2010 and 2011: 1. Type change station 2010 and press Enter. The Station screen appears. Figure 194: Station screen
STATION SITE DATA Room: Jack: Cable: Floor: Building: _______ _____ _____ _______ _______ Headset? Speaker? Mounting: Cord Length: Set Color: n n d 0 ______
ABBREVIATED DIALING List1: ________ BUTTON ASSIGNMENTS 1: call-appr_ 2: call-appr_ 3: call-appr_ 4: auto-icom_ Grp: 1 5: dial-icom_ Grp: 1
List2: ________
List3: ________
DC: 2
6: 7: 8: 9: 10:
__________ __________ __________ __________ __________
2. Move to the page with the BUTTON ASSIGNMENTS fields. 3. In BUTTON ASSIGNMENTS field 4, type auto-icom and press Tab. The Grp and DC fields appear. 4. In the Grp field, type 1. This is the number of the intercom group. Since an extension can belong to more than one intercom group, you must assign a group number to intercom buttons. 5. In the DC field, type 2. This is the dial code for extension 2011, the destination extension. 6. Press Enter to save your changes. 7. Repeat steps 1 to 6 for extension 2011. Assign a dial code of 1 to 2011s automatic intercom button. To give a member of a group the ability to make intercom calls to all the other members, administer a Dial Intercom button on the members telephone. Type the number of the intercom group in the Grp field beside the Dial Intercom button.
Setting up Automatic Answer Intercom Calls
You can also give one user instant, one-way access to another. For example, to give user A instant, one-way access to user B, administer an Automatic Intercom button on As telephone only. You dont have to administer any intercom button on Bs telephone. If B has a Dial Intercom button, he can make an intercom call to A the same way as he would to any other group member. When users are in the same call pickup group, or if Directed Call Pickup is enabled on your server running Communication Manager, one user can answer an intercom call to another user. To allow users to pick up intercom calls to other users, you must enter y in the Call Pickup on Intercom Calls field on the Feature-Related System Parameters screen.
Related topics
See "Abbreviated Dialing" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for information on another way for users to call each other without dialing complete extension numbers. See "Intercom" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205 for detailed information on intercom functions.
Setting up Automatic Answer Intercom Calls

Automatic Answer Intercom Calls (Auto Answer ICOM) allows a user to answer an intercom call within the intercom group without pressing the intercom button. Auto Answer ICOM works with digital, BRI, and hybrid phones with built-in speaker, headphones, or adjunct speakerphone.
!
SECURITY ALERT:
SECURITY ALERT: Press the Do Not Disturb button or the Send All Calls button on your telephone when you dont want someone in your intercom group to listen in on a call. Auto Answer ICOM does not work when the Do Not Disturb button or the Send All Calls button is pressed on the telephone.
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Administration
This section contains an example, with step-by-step instructions, on how to set up Auto Answer ICOM. In this example, you set up Auto Answer ICOM on station 12345. To do so, complete the following steps: 1. Type change station 12345. The Station screen for extension 12345 appears. Figure 195: Station screen
n y none n n
_ Recall Rotary Digit? n Remote Softphone Emergency Calls: as-on-local Emergency Location Ext: 75001
2. Move to the Auto Answer field and enter icom. 3. Press Enter to save your changes.
Observing Calls
Observing Calls
Use this procedure to allow designated users, normally supervisors, to listen to other users calls. This capability is often used to monitor service quality in call centers and other environments where employees serve customers over the telephone. On Avaya Communication Manager, this is called "service observing" and the user observing calls is the "observer." This section describes service observing in environments without Automatic Call Distribution (ACD) or call vectoring. To use service observing in those environments, see Avaya Communication Manager Contact Center Guide to ACD Contact Centers.
Before you start

On the System Parameter Customer-Options screen, verify that the:
Service Observing (Basic) field is y.
If you want to enable remote service observing by allowing remote users to dial a feature access code, verify the:
Service Observing (Remote/By FAC) field is y.
If the appropriate field is not enabled, contact your Avaya representative.
Instructions
!
SECURITY ALERT:
SECURITY ALERT: Listening to someone elses calls may be subject to federal, state, or local laws, rules, or regulations. It may require the consent of one or both of the parties on the call. Familiarize yourself with all applicable laws, rules, and regulations and comply with them when you use this feature.
In this example, well set up service observing for a manager. The managers class of restriction is 5. Well assign a feature button to the managers telephone and allow her to monitor calls on local extensions that have a class of restriction of 10. Everyone on an observed call will hear a repetitive warning tone. To set up service observing: 1. Set the observers class of restriction to permit service observing: a. In the Class of Restriction screen for COR 5, type y in the Can Be A Service Observer? field.
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b. Move to the page of the Class of Restriction screen that shows service observing permissions. c. Type y in the field for class of restriction 10. 2. In the Class of Restriction screen for COR 10, type y in the Can Be Service Observed? field. Anyone with class of restriction 5 now has permission to observe extensions with class of restriction 10. To further restrict who can observe calls or be observed, you may want to create special classes of restriction for both groups and use these classes only for the appropriate extensions. 3. In the Station screen, assign a Service Observing button to the observers telephone. A service observing button permits users to switch between listen-only and listen-and-talk modes simply by pressing the button. 4. To activate the warning tone, type y in the Service Observing Warning Tone field on the Feature-Related System Parameters screen. A unique 2-second, 440-Hz warning tone plays before an observer connects to the call. While the call is observed, a shorter version of this tone repeats every 12 seconds. In order for users to activate service observing by feature access codes, use the Feature Access Code screen to administer codes in one or both of the following fields:

Service Observing Listen Only Access Code Service Observing Listen/Talk Access Code
When using feature access codes, observers must choose a mode at the start of the session. They cannot switch to the other mode without ending the session and beginning another. Note: Feature access codes are required for remote observing.
Note:
Related topics
See "Service Observing" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for detailed information on service observing.
Chapter 15: Managing Data Calls
Types of Data Connections

You can use Avaya Communication Manager to allow the following types of data elements/ devices to communicate to the world:

Data Terminals Personal computers Host Computers (for example, CentreVu CMS or INTUITY AUDIX) Digital Phones (Digital Communications Protocol (DCP) and Integrated Services Digital Network-Basic Rate Interface (ISDN-BRI)) Audio/Video Equipment Printers Local area networks (LAN)
You enable these connections using a large variety of data communications equipment, such as:

Modems Data Modules Asynchronous Data Units (ADU) Modem Pools Data/modem pooling circuit packs
Once you have connected these data devices to Communication Manager, you can use networking and routing capabilities to allow them to communicate with other devices over your private network or the public network. This section describes the system features available to enable data communications.
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Managing Data Calls
Data Call Setup

Data Call Setup provides multiple methods to set up a data call:

Data-terminal (keyboard) dialing Telephone dialing Hayes AT command dialing Administered connections Hotline dialing
Administering Data Call Setup

For data-terminal dialing: 1. Choose one of the following data modules and administer all fields:

Processor/Trunk Data Module Data Line Data Module 7500 Data Module
2. On the Modem Pool Group screen, administer the Circuit Pack Assignments field. See Modem Pool Group on page 1287 for more information. For telephone dialing: 1. Choose one of the following:
On the Feature Access Code screen, administer the Data Origination Access Code field. See Feature Access Code on page 956 for more information. On the Station screen, assign one button as data-ext (Ext:). See Station on page 1409 for more information.
2. Choose one of the following data modules and administer all fields:

Processor/Trunk Data Module Data Line Data Module
3. On the Modem Pool Group screen, administer the Circuit Pack Assignments field. See Modem Pool Group on page 1287 for more information.
Data Call Setup
Depending on the hardware used, assign ports to the following:

Data modules 7400D-series or CALLMASTER digital telephones 7500D-series telephones with asynchronous data module (ADM) Analog modems (port is assigned using 2500 telephone screen)
Characters used in Data Call Setup

Basic-digit dialing is provided through an ADM or 7500B data module. The user can enter digits from 0 to 9, *, and # from a 7500 or 8500 series telephone keypad or an EIA-terminal interface. In addition, the user can dial the following special characters. Table 5: Special characters Character SPACE, -, (, and) + character (wait) , (pause) % (mark) Use improves legibility. Communication Manager ignores these characters during dialing. interrupts or suspends dialing until the user receives dial tone inserts a 1.5-second pause indicates digits for end-to-end signaling (touch-tone). This is required when the trunk is rotary. It is not required when the trunk is touch-tone. corrects previously typed characters on the same line deletes the entire line and starts over with a new DIAL: prompt
UNDERLINE or BACKSPACE @
Each line of dialing information can contain up to 42 characters (the + and % characters count as two each). Examples of dialing are:

DIAL: 3478 DIAL: 9+(201) 555-1212 DIAL: 8, 555-2368 DIAL: 9+555-2368+%9999+123 (remote access)
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Managing Data Calls
The following call-progress messages and their meanings are provided for DCP and ISDN-BRI modules. Table 6: Call-progress messages 1 of 2 Message DIAL: Application DCP Meaning Equivalent to dial tone. Enter the desired number or FAC followed by Enter. Equivalent to dial tone. Enter the desired number or FAC followed by Enter. Equivalent to ringing tone. Called terminal is ringing. Equivalent to busy tone. Called number is busy or out of service. Call is answered. Call is answered and a modem answer tone is not detected. Equivalent to reorder tone. System facilities are currently not available. Equivalent to intercept tone. Call cannot be placed as dialed. Calling user has abandoned the call. Tone is not detected. Data-module options are incompatible. Current position in queue. Out of queue. Facility is available. Time is exceeded. Call terminates. Equivalent to redirection-notification signal. Called terminal activates Call Forwarding and receives a call, and call is forwarded. Equivalent to ringing. 1 of 2
CMD
BRI
RINGING BUSY ANSWERED ANSWERED NOT DATA TRY AGAIN DENIED ABANDONED NO TONE CHECK OPTIONS XX IN QUEUE PROCESSING TIMEOUT FORWARDED
DCP, BRI DCP, BRI DCP, BRI DCP DCP, BRI DCP, BRI DCP, BRI DCP, BRI DCP, BRI DCP, BRI DCP, BRI DCP, BRI DCP, BRI
INCOMING CALL
DCP, BRI
Data Call Setup
Table 6: Call-progress messages 2 of 2 Message INVALID ADDRESS WRONG ADDRESS PLEASE ANSApplication DCP BRI DCP, BRI Meaning Entered name is not in alphanumeric-dialing table. Entered name is not in alphanumeric-dialing table. Originating telephone user transferred call to data module using One-Button Transfer to Data. Data Call Return-to-Voice is occurring. Equivalent to confirmation tone. Feature request is accepted, or call has gone to a local coverage point. Endpoint has terminated call. Call is disconnected. Normal processing continues. Call is in a local hunt-group queue. 2 of 2
TRANSFER CONFIRMED
DCP DCP, BRI
OTHER END DISCONNECTE D WAIT WAIT, XX IN QUEUE
DCP, BRI DCP, BRI DCP, BRI DCP
DCP data modules

Data-terminal dialing
DCP data-terminal dialing allows a user to set up and disconnect data calls directly from a data terminal as follows. 1. At the DIAL: prompt, the user types the data number. The message RINGING displays. 2. If the call is queued, the message WAIT, XX IN QUEUE displays. The queue position XX updates as the call moves up in queue. 3. To originate and disconnect a call, the user presses BREAK. If the terminal does not generate a 2-second continuous break signal, the user can press originate/disconnect on the data module. 4. The user can enter digits at the DIAL: prompt.
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Managing Data Calls
Telephone dialing
DCP telephone dialing allows telephone users to originate and control data calls from a telephone. Users can set up a call using any unrestricted telephone and then transfer the call to a data endpoint. The primary way to make data calls is with multiappearance telephone data-extension buttons. Assign any administrable feature button as a data-extension button. The data-extension button provides one-touch access to a data module. The number of assigned data-extension buttons per telephone is not limited. The following options, either alone or combined, permit flexibility in making data calls from a telephone.
One-Button Transfer to Data A user can transfer a call to the associated data module by pressing the data-extension button after the endpoint answers.
Return-to-Voice A user can change the connection from data to voice. The user presses the data-extension button associated with the busy data module. If the user hangs up, the call disconnects. Return of a data call to the telephone implies that the same data call is continued in the voice mode, or transferred to point. The Return-to-Voice feature is denied for analog adjuncts.
Data Call Preindication A user, before dialing a data endpoint, can reserve the associated data module by pressing the data-extension button. This ensures that a conversion resource, if needed, and the data module are reserved for the call. Avaya recommends the use of Data Call Preindication before 1-button transfer to data for data calls that use toll-network facilities. Data Call Preindication is in effect until the associated data-extension button is pressed again for a 1-button transfer; there is no time-out.
ISDN-BRI data modules

Data-terminal dialing
A user can set up and disconnect data calls directly from a data terminal without using a telephone as follows: 1. The user presses Enter a few times. If the CMD: prompt does not appear, the user presses Break A + T at the same time, and then presses Enter. 2. At the CMD: prompt, the user types and presses Enter. 3. To disconnect, the user enters +++. At the CMD: prompt, the user types end and presses Enter.
Data Call Setup
Telephone dialing
To make a data call, an ISDN-BRI telephone user presses the data button on the terminal, enters the number on the dial pad, and then presses the data button again. The following data functions are not available on ISDN-BRI phones:

One-Button Transfer to Data Return-to-Voice Data Call Preindication Voice-Call Transfer to Data and Data-Call Transfer to Voice
The system handles all presently defined BRI bearer data-call requests. Some capabilities that are not supported by Avaya terminals are provided by non-Avaya terminals. If Communication Manager does not support a capability, a proper cause value returns to the terminal. BRI terminals receive a cause or reason code that identifies why a call is being cleared. The BRI data module converts certain cause values to text messages for display. In a passive-bus multipoint configuration, the system supports two BRI endpoints per port, thus doubling the capacity of the BRI circuit pack. When you change the configuration of a BRI from point-to-point to multipoint, the original endpoint does not need to reinitialize. Only endpoints that support service profile identifier (SPID) initialization can be administered in a multipoint configuration.
Analog modems
When a telephone user places a data call with a modem, the user dials the data-origination access code assigned in the system before dialing the endpoint.
Considerations
A BRI telephone cannot call a data terminal, and a data terminal cannot call a BRI telephone.
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Managing Data Calls
Interactions
Abbreviated Dialing Only 22 of the 24 (maximum) digits in an abbreviated-dialing number are available for keyboard dialing. The remaining two digits must contain the wait indicator for tone detection.
Call Coverage A hunt group made up of data endpoints cannot be assigned a coverage path.
Call Detail Recording CDR records the use of modem pools on trunk calls.
Call Forwarding All Calls Calls received by a data module can be forwarded. Activate Call Forwarding All Calls with data-terminal (keyboard) dialing. If the forwarded-to endpoint is an analog endpoint and the caller is a digital endpoint, modem pooling is activated automatically.
Pooled Modems with Hunt Groups UCD can provide a group of data modules or analog modems for answering calls to connected facilities (for example, computer ports).
World-Class Tone Detection Multiple-line data-terminal dialing is supported if the administered level of tone detection is precise. You can administer tone-detection options. The message that Data Call Setup sends to users varies according to the option. If the option is not set to precise, and a data call is set up over an analog trunk, messages describing the status of the called endpoint (for example, RINGING, BUSY, TRY AGAIN) change according to which tone-detection option is selected.
Alphanumeric Dialing
Alphanumeric Dialing
Alphanumeric Dialing enhances data-terminal dialing by allowing users to place data calls by entering an alphanumeric name rather than a long string of numbers. For example, a user could type 9+1-800-telefon instead of 9+1-800-835-3366 to make a call. Users need to remember only the alpha-name of the far-end terminating point. Alphanumeric Dialing allows you to change a mapped string (digit-dialing address) without having to inform all users of a changed dial address. Users dial the alpha name. When a user enters an alphanumeric name, the system converts the name to a sequence of digits according to an alphanumeric-dialing table. If the entered name is not found in the table, the system denies the call attempt and the user receives either an Invalid Address message (DCP) or a Wrong Address message (ISDN-BRI). Because data terminals access Communication Manager via DCP or ISDN-BRI data modules, dialing procedures vary:

For DCP, at the DIAL: prompt users type the alphanumeric name and press Enter. For ISDN-BRI, at the CMD: prompt users type d, a space, and the alphanumeric name, and press Enter.
More than one alphanumeric name can see the same digit string.
Administering Alphanumeric Dialing

To set up alphanumeric dialing: 1. On the Alphanumeric Dialing Table screen, administer the Alpha-name and Mapped String fields. See Alphanumeric Dialing Table on page 748 for more information.
Considerations
Note:
Note: Alphanumeric dialing does not apply to endpoints with Hayes modems.
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Data Hotline
Data Hotline provides for automatic-nondial placement of a data call preassigned to an endpoint when the originating media server goes off-hook. Use for security purposes.
Administering Data Hotline

To administer a data hotline: 1. You can use an abbreviated dialing list for your default ID. See "Abbreviated Dialing" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205 for more information. 2. On the Station screen, administer the following fields.

Abbreviated Dialing List Special Dialing Option Hot Line Destination
3. On the Data modules screen, administer the Abbreviated Dialing List1 field. The system automatically places Data Hotline calls to preassigned extensions or off-premises numbers. Calling terminals are connected to the system by a data module. Users should store the destination number in the abbreviated dialing list for future reference.
Interactions
Call Forwarding All Calls A Data Hotline caller cannot activate both Call Forwarding and Data Hotline. Dialing the Call Forwarding feature access code (FAC) causes activation of the Data Hotline instead.
Data Privacy
Data Privacy
Data Privacy protects analog data calls from being disturbed by any of the systems overriding or ringing features.
Administering Data Privacy

To administer data privacy: 1. Choose either of the following:

On the Feature Access Code screen, administer the Data Privacy Access Code field. On the Class of Service screen, administer the Data Privacy field.
2. On the Station screen, administer the Class of Service field. To activate this feature, the user dials the activation code at the beginning of the call.
Considerations
Data Privacy applies to both voice and data calls. You can activate Data Privacy on Remote Access calls, but not on other incoming trunk calls. Data Privacy is canceled if a user transfers a call, is added to a conference call, is bridged onto a call, or disconnects from a call. You can activate Data Privacy on calls originated from attendant consoles. For virtual extensions, assign the Data Privacy Class of Service to the mapped-to physical extension.
Interactions
Attendant Call Waiting and Call Waiting Termination If Data Privacy is active, Call Waiting is denied.
Bridged Call Appearance Single-Line Telephone If you activate Data Privacy or assign Data Restriction to a station involved in a bridged call and the primary terminal or bridging user attempts to bridge onto the call, this action overrides Data Privacy and Data Restriction.
Busy Verification Busy Verification cannot be active when Data Privacy is active.
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Intercom Automatic and Dial An extension with Data Privacy or Data Restriction active cannot originate an intercom call. The user receives an intercept tone.
Music-on-Hold Access If a user places a call with Data Privacy on hold, the user must withhold Music-on-Hold to prevent the transmission of tones that a connected data service might falsely interpret as a data transmission.
Priority Calls If a user activates Data Privacy, Priority Calls are denied on analog telephones. However, Priority Calls appear on the next available line appearance on multiappearance telephones.
Default Dialing
Default Dialing provides data-terminal users who dial a specific number the majority of the time a very simple method of dialing that number. Normal data terminal dialing and alphanumeric dialing are unaffected. Default Dialing enhances data terminal (keyboard) dialing by allowing a data-terminal user to place a data call to a preadministered destination by either pressing a Enter at the DIAL: prompt (for data terminals using DCP data modules) or typing d and pressing Enter at the CMD: prompt (for data terminals using ISDN-BRI data modules). The data-terminal user with a DCP data module can place calls to other destinations by entering the complete address after the DIAL: prompt (normal data terminal dialing or alphanumeric dialing). The data-terminal user with an ISDN-BRI data module can place calls to other destinations by typing d, a space, the complete address, and press Enter after the CMD: prompt. Note: DU-type hunt groups connecting the system to a terminal server on a host computer have hunt-group extensions set to no keyboard dialing.
Note:
For the AT command interface supported by the 7400A/7400B/8400B data module, to dial the default destination, enter the ATD command (rather than press return).
Data Restriction
Administering Default Dialing

To administer default dialing: 1. You can use an abbreviated dialing list for your default ID. See "Abbreviated Dialing" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information. 2. On the Data modules screen, administer the following fields:

Special Dialing Option as default. Abbreviated Dialing List, enter the list to use. AD Dial Code.
Data Restriction
Data Restriction protects analog-data calls from being disturbed by any of the systems overriding or ringing features or system-generated tones. Data Restriction applies to both voice and data calls. Once you administer Data Restriction for an analog or multiappearance telephone or trunk group, the feature is active on all calls to or from the terminal or trunk group. Note: Do not assign Data Restriction to attendant consoles.
Note:
Administering Data Restriction

To administer data restriction: 1. On the Station screen, set the Data Restriction field to y. 2. Choose one of the following trunk groups and set the Data Restriction field to y. See Trunk Group on page 1534 for more information.

Access Advanced Private-Line Termination (APLT) Circuit Pack (CP) Customer-Premises Equipment (CPE) Direct Inward Dialing (DID)
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Managing Data Calls
Foreign Exchange (FX) Integrated Services Digital Network-Primary Rate Interface (ISDN-PRI) Release-Link Trunk (RLT) Tandem Tie Wide Area Telecommunications Service (WATS)
Interactions - Data Restriction
Attendant Call Waiting and Call Waiting Termination If Data Restriction is active, Call Waiting is denied.
Busy Verification Busy Verification cannot be active when Data Restriction is active.
Intercom Automatic and Dial An extension with Data Privacy or Data Restriction activated cannot originate an intercom call. The user receives an Intercept tone.
Music-on-Hold Access If a user places a call with Data Restriction on hold, The user must withhold Music-on-Hold to prevent the transmission of tones that a connected data service might falsely interpret as a data transmission.
Priority Calls Priority Calls are allowed if the analog station is idle. Call Waiting (including Priority Call Waiting) is denied if the station is busy. However, Priority Calls appear on the next available line appearance on multiappearance telephones.
Service Observing A data-restricted call cannot be service observed.
Data-Only Off-Premises Extensions
Data-Only Off-Premises Extensions

Data-Only Off-Premises Extensions allows users to make data calls involving data communications equipment (DCE) or digital terminal equipment (DTE) located remotely from the system site. A Data-Only Off-Premises Extension uses an on-premises modular trunk data module (MTDM). The system communicates with remote data equipment through the private-line facility linking the on-premises MTDM and the remote data equipment. Users can place data calls to this type of data endpoint using Telephone Dialing or Data Terminal (Keyboard) Dialing. Since there is no telephone at the remote site, originate data calls from the remote data terminal using Keyboard Dialing only.
Administering Data-Only Off-Premises Extensions

To administer data-only off-premises extensions: 1. On the Processor/Trunk Data Module screen, administer all fields. See Data modules on page 873 for more information.
Considerations
The system does not support communications between two TDMs. Modem Pooling is similar to a TDM, it cannot be used on calls to or from a Data-Only Off-Premises Extension.
Interactions
Telephone Dialing An on-premises multiappearance telephone may have a Data Extension button associated with the TDM used for a Data-Only Off-Premises Extension. The telephone user and the remote user share control of the data module. Actions of the user at the telephone may affect the remote user. - 1-Button Transfer to Data The telephone user can transfer a call to the Data-Only Off-Premises Extension. The Data Extension button lamp on the telephone lights and the Call in Progress lamp on the data module lights during a data call.
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Managing Data Calls
- Data Call Preindication The multiappearance telephone user presses the idle associated Data Extension button to reserve a data module. The data module is busy to all other users. When the user reserves a data module, the lamp associated with the Data Extension button winks and lights at any other associated telephones. A remote user receives the BUSY message when attempting to originate a call. - Return-to-Voice To establish a data call, the telephone user presses the associated busy Data Extension button to transfer the call to the telephone. The data module associated with the Data Extension button is disconnected from the call. The Call in Progress lamp on the data module goes dark.
Data Modules General

A Data Module is a connection device between a basic-rate interface (BRI) or DCP interface of the media server and DTE or DCE. The following types of data modules can be used with the system:

Announcement data module Data line data module Processor/trunk data module (P/TDM) Netcon data module (DEFINITY Server SI configurations only). Processor interface data module (DEFINITY Server SI configurations only). System port data module (DEFINITY Server R configurations only). X.25 data module (DEFINITY Server R configurations only). 7500 data module World Class BRI data module Ethernet data module. See for more information. Point-to-Point Protocol (PPP) data module.
For more information, see Administration for Network Connectivity for Avaya Communication Manager, 555-233-504.
Data Modules General
Note:
Note: The 51X series Business Communications Terminals (BCT) are not administered on the Data Module screen. The 510 BCT (equivalent to a 7405D with a display and built-in DTDM), 515 BCT (equivalent to a 7403D integrated with 7405D display module function, data terminal and built-in DTDM), and the 7505D, 7506D, and 7507D have a DCP interface but have built-in data module functionality. Both are administered by means of the Station screen in Communication Manager.
Detailed description of data modules

TTI allows data modules without hardware translation to merge with an appropriate data module connected to an unadministered port. The unadministered port is given TTI default translation sufficient to allow a terminal connected to the data module (connected to the port) to request a TTI merge with the extension of a data module administered without hardware translation. Note: TTI is not useful for Announcement and X.25 hardware.
Note:
Administration Without Hardware supports PDM, TDM, Data-Line, Announcement, and X.25 data modules. Note: The 513 BCT has an EIA interface rather than a DCP interface (no built in data module, attachable telephone, or telephone features). The 513 BCT is not administered; only the data module to which the 513 BCT is connected is administered.
Note:
7400A/7400B+/8400B+ Data Module

Use the 7400A data module instead of an MTDM when you support combined Modem Pooling. The 7400A data module supports asynchronous operation at speeds up to 19200-bps, and provides a DCP interface to the server and an EIA 232C interface to the associated modem. The 7400A operates in stand-alone mode as a data module. 7400B+ and 8400B+ data modules support asynchronous-data communications and operate in stand-alone mode for data-only service or in linked mode, which provides simultaneous voice and data service. The 7400B+ and 8400B+ provide voice and data communications to 7400D series phones and 602A1 CALLMASTER phones that have a connection to a data terminal or personal computer. The data modules integrate data and voice into the DCP protocol required to interface with the server via a port on a digital-line circuit pack. Use the 7400B+ or 8400B+ instead of an MPDM when you need asynchronous operation at speeds up to 19.2-kbps to provide a DCP interface to the server for data terminals and printers. The 7400B+ and 8400B+ do not support synchronous operation and keyboard dialing. Dialing is provided using the standard Hayes command set.
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7400D
This data module supports synchronous operation with AUDIX, CMS, and DCS. It provides synchronous data transmissions at speeds of 19.2-Kbps full duplex.
7400C High Speed Link

The 7400C high-speed link (HSL) is a data-service unit that allows access to DCP data services. It provides synchronous data transmission at speeds of 56- and 64-Kbps and provides a link to high-speed data networks. Used for Group 4 fax applications that include electronic mail and messaging, and electronic storage of printed documents and graphics. Use the 7400C for video teleconferencing and LAN interconnect applications.
7500 Data Modules

The 7500 Data Module connects DTE or DCE to the ISDN network. The 7500 Data Module supports EIA 232C and V.35 interfaces and RS-366 automatic-calling unit interface (for the EIA 232C interface only). The 7500 has no voice functions. Configure in the following ways:
Asynchronous DCE 300, 1200, 2400, 4800, 9600, 19200-bps
Synchronous DCE 1200, 2400, 4800, 9600, 19200, 56000, 64000-bps
Asynchronous DTE (used for modem pooling) up to 19200-bps
The 7500 Data Module is stand-alone or in a multiple-mount housing.
Asynchronous Data Module

Note: The alias station command cannot be used to alias data modules.
Note:
Use the Asynchronous Data Module (ADM) with asynchronous DTEs as a data stand for the 7500 and 8500 Series of ISDN-BRI phones, thus providing connection to the ISDN network. The ADM provides integrated voice and data on the same telephone and supports data rates of 300, 1200, 2400, 4800, 9600, and 19200-bps. This module also supports the Hayes command set, providing compatibility with PC communications packages.
Administered Connection
An Administered Connection (AC) is a connection between two access or data endpoints. Avaya Communication Manager automatically establishes and maintains the connection based on the attributes you administer. ACs provides the following capabilities.

Support of both permanent and scheduled connections Auto Restoration (preserving the active session) for connections routed over Software Defined Data Network (SDDN) trunks Administrable retry interval (from 1 to 60 minutes) per AC Administrable alarm strategy per AC Establishment/retry/auto restoration order based on administered priority
Establish an AC between the following:

Two endpoints on the same Avaya DEFINITY server or media server Two endpoints in the same private network, but on different servers One endpoint on the controlling server and another endpoint off the private network
In all configurations, administer the AC on the server having the originating endpoint. For an AC in a private network, if the two endpoints are on two different servers, normally the connection routes via Automatic Alternate Routing (AAR) through tie trunks (ISDN, DS1, or analog tie trunks) and intermediate servers. If required, route the connection via Automatic Route Selection (ARS) and Generalized Route Selection (GRS) through the public network. The call routes over associated ISDN trunks. When the far-end answers, a connection occurs between the far-end and the near-end extension in the Originator field on the AC screen. Because the system makes an administered connection automatically, you do not use the following:
Data Call Setup Do not assign a default dialing destination to a data module when it is used in an AC.
Data Hotline Do not assign a hotline destination to a data module that is used in an AC.
Terminal Dialing Turn off terminal dialing for data modules involved in an AC. This prevents display of call-processing messages (INCOMING CALL,...) on the terminal.
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Access endpoints
Access endpoints are non-signaling trunk ports. They neither generate signaling to the far-end of the trunk nor respond to signaling from the far-end. Designate an access endpoint as the originating endpoint or destination endpoint in an AC.
Typical AC applications
The following are typical AC applications:
A local data endpoint connection to a local or remote-access endpoint. Examples: an MPDM ACCUNET digital service connecting to SDDN via an ISDN trunk-group DS1 port; an MPDM ACCUNET digital service connecting to an ACCUNET Switched 56 Service via a DS1 port. A local-access endpoint connecting to a local or remote-access endpoint. Examples: a DSO cross-connect and a 4-wire leased-line modem to a 4-wire modem connection via an analog tie trunk. A local data endpoint connecting to a local or remote data endpoint such as a connection between two 3270 data modules. Note: The following guidelines do not include AAR and ARS, or GRS administration information for routing AC calls over trunk groups. See the respective feature elsewhere in this book for that information.
Note:
Establishing Administered Connections

The originating server or media server attempts to establish an AC only if one of the following conditions exist:

AC is active. AC is due to be active (either a permanent AC or time-of-day requirements are satisfied if it is a scheduled AC). Originating endpoint is in in-service or idle state.
If the originating endpoint is not in service or is idle, no activity takes place for the AC until the endpoint transitions to the desired state. The originating server uses the destination address to route the call to the desired endpoint. When the server establishes two or more ACs at the same time, Communication Manager arranges the connections in order of priority. AC attempts can fail for the following reasons:

Resources are unavailable to route to the destination. A required conversion resource is not available.
Access is denied by class of restriction (COR), facilities restriction level (FRL), or bearer capability class (BCC). Or, an attempt is made to route voice-band-data over SDDN trunks in the public switch network. Destination address is incorrect. Destination endpoint is busy. Other network or signaling failures occur.
In the event of a failure, an error is entered into the error log, which generates an alarm, if it is warranted by your alarming strategy. You can display AC failures via the status-administered connection command. As long as an AC is due to be active, the originating server continues to establish an AC unless the attempt fails because of an administrative error (for example, a wrong number) or service-blocking condition (for example, outgoing calls barred).
The frequency with which failed attempts are retried is determined by the administered retry interval (1 to 60 minutes) for each AC. Retries are made after the retry interval has elapsed regardless of the restorable attribute of the AC. ACs are retried in priority order. When you change the time of day on Communication Manager, an attempt is made to establish all ACs in the waiting-for-retry state.
Dropping Administered Connections

An AC remains active until one of the following occurs:

The AC is changed, disabled, or removed. The time-of-day requirements of a scheduled AC are no longer satisfied. One of the endpoints drops the connection. This could be because of user action (in the case of a data endpoint), maintenance activity resulting from an endpoint failure, busying out of the endpoint, or handshake failure. If the endpoints are incompatible, the connection is successful until handshake failure occurs. Note: An AC between access endpoints remains connected even if the attached access equipment fails to handshake.
Note:
An interruption (for example, facility failure) occurs between the endpoints.
If an AC drops because it was disabled/removed or is no longer due to be active, no action is taken. If an AC drops because of changed AC attributes, an immediate attempt is made to establish the connection with the changed attributes if it is still due to be active. Existing entries in the error/alarm log are resolved if they no longer apply. If handshake failure resulted in the dropping of the connection, in the case of an AC involving at least one data endpoint, no action is taken for that AC until the change administered-connection command is executed.
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Administered Connections failure: Auto Restoration and Fast Retry

When an active AC drops prematurely, you must invoke either auto restoration or fast retry to determine whether auto restoration is attempted for an active AC. If you option AC for auto restoration and the connection was routed over SDDN trunks, auto restoration is attempted. During restoration, connections are maintained between the server and both endpoints. In addition to allowing the active session to be maintained, AC also provides a high level of security by prohibiting other connections from intervening in active sessions. Auto restoration generally completes before the 60-second endpoint holdover interval. If auto restoration is successful, the call might be maintained (no guarantee). The restoration is transparent to the user with the exception of a temporary disruption of service while restoration is in progress. A successful restoration is reflected by the restored state on the status AC screen. Although the restoration was successful, the data session may not have been preserved. If auto restoration is not active or if the AC is not routed over SDDN trunks, Communication Manager immediately attempts to reestablish the connection (fast retry). Communication Manager also attempts a retry if the originating endpoint initiated the drop. With fast retry, connections are not maintained on both ends. Fast Retry is not attempted for an AC that was last established via fast retry, unless the AC is active for at least two minutes. If auto restoration or fast retry fails to restore or reestablish the connection, the call drops and the AC goes into retry mode. Retry attempts continue, at the administered retry interval, as long as the AC is due to be active.
Administering Administered Connections

To administer administered connections: 1. Choose one of the following data modules and administer all fields:

Data Line Data Module (use with Data Line circuit pack) Processor/Trunk Data Module (use with one of the following:)
MPDMs, 700D, 7400B, 7400D, or 8400B MTDMs, 700B, 700C, 700E, or 7400A
Processor Interface Data Module (for more information, see Administration for Network Connectivity for Avaya Communication Manager, 555-233-504) X.25 Data Module (for more information, see Administration for Network Connectivity for Avaya Communication Manager, 555-233-504) 7500 Data Module (use with ISDN Line 12-BRI-S-NT or ISDN Line 12-BRI-U-NT circuit pack) World Class Core BRI Data Module (use with wcbri)
2. On the DS1 Circuit Pack screen, administer all fields. Use with switch node carriers. See DS1 Circuit Pack on page 928 for more information. 3. On the Access Endpoint screen, administer all fields. See Access Endpoint on page 730 for more information. 4. Choose one of the following trunk groups and administer all fields. See Trunk Group on page 1534 for more information.

ISDN-BRI ISDN-PRI Tie
5. On the Class of Restriction screen, administer all fields. See Class of Restriction on page 813 for more information. 6. On the Class of Service screen, administer all fields. See Class of Service on page 830 for more information. 7. On the Dial Plan Record screen, administer the Local Node Number field with a number from 1-63 that matches the DCS switch node number and the CDR node number. See DCS to QSIG TSC Gateway screen on page 914 for more information. 8. On the Administered Connection screen, administer all fields. See Administered Connection on page 735 for more information. 9. On the Station screen, assign one button as ac-alarm. See Station on page 1409 for more information. 10. On the Attendant Console screen, assign one button as ac-alarm. See Attendant Console on page 759 for more information.
Interactions
Abbreviated Dialing Use Abbreviated Dialing entries in the Destination field. Entries must comply with restrictions.
Busy Verification of Stations and Trunks This feature does not apply to access endpoints because they are used only for data.
Call Detail Recording For an AC that uses a trunk when CDR is active, the origination extension is the originator of the call.
Class of Restriction Reserve a COR for AC endpoints and SDDN trunks. This restricts endpoints that are not involved in AC from connecting to SDDN trunks or endpoints involved in AC.
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Class of Service/Call Forwarding Assign to an AC endpoint a COS that blocks Call Forwarding activation at the endpoint.
Digital Multiplexed Interface (DMI) Use DMI endpoints as the destination in an AC. DMI endpoints do not have associated extensions, so do not use them as the originator in an AC.
Facility Test Calls The feature does not apply to access endpoints because an access endpoint acts as an endpoint rather than as a trunk.
Modem Pooling If you require a modem in an AC, one is inserted automatically. If no modem is available, the connection is dropped.
Non-Facility Associated Signaling (NFAS) and D-Channel Backup Auto restoration for an AC that is initially routed over an NFAS facility may fail if the only backup route is over the facility on which the backup D-channel is administered. The backup D-channel may not come into service in time to handle the restoration attempt.
Set Time Command When you change the system time via the set time command, all scheduled ACs are examined. If the time change causes an active AC to be outside its scheduled period, the AC is dropped. If the time change causes an inactive AC to be within its scheduled period, Communication Manager attempts to establish the AC. If any AC (scheduled or continuous) is in retry mode and the system time changes, Communication Manager attempts to establish the AC.
System Measurements Access endpoints are not measured. All other trunks in an AC are measured as usual.
Modem Pooling
Modem Pooling
Modem Pooling allows switched connections between digital-data endpoints (data modules) and analog-data endpoints via pods of acoustic-coupled modems. The analog-data endpoint is either a trunk or a line circuit. Data transmission between a digital data endpoint and an analog endpoint requires conversion via a modem, because the DCP format used by the data module is not compatible with the modulated signals of an analog modem. A modem translates DCP format into modulated signals and vice versa. Modem Pooling feature provides pools of integrated-conversion modems and combined-conversion modems. Integrated-conversion modem pools have functionality integrated on the Pooled Modem circuit pack, providing two modems. Each one emulates a TDM cabled to a 212 modem. Integrated are modem pools not available in countries that use A-law companding. Combined-conversion modem pools are TDMs cabled to any TDM-compatible modem. Combined-conversion modem pools can be used with all systems. The system can detect the needs for a modem. Data calls from an analog-data endpoint require that the user indicate the need for a modem, because the system considers such calls to be voice calls. Users indicate this need by dialing the data-origination access code field on the Feature Access Code screen before dialing the digital-data endpoint. The system provides a Hold Time parameter to specify the maximum time any modem can be held but not used (while a data call is in queue).
Administering Modem Pooling

For Integrated modem poolings: 1. On the Modem Pool Group screen, administer all fields. See Modem Pool Group on page 1287 for more information. 2. On the Feature Access Code screen, administer the Data Origination Access Code field. See Feature Access Code on page 956 for more information. 3. On the Data Module screen, administer all fields. See Data modules on page 873 for more information. For Combined modem poolings: 1. On the Modem Pool Group screen, administer all fields. See Modem Pool Group on page 1287 for more information. 2. On the Feature Access Code screen, administer the Data Origination Access Code field. See Feature Access Code on page 956 for more information.
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Managing Data Calls
Considerations
On data calls between a data module and an analog-data endpoint, Return-to-Voice releases the modem and returns it to the pool. The telephone user connects to the analog-data endpoint. For traffic purposes, the system accumulates data on modem-pooling calls separate from voice calls. Measurements on the pools also accumulate. Modem Pooling is not restricted. Queuing for modems is not provided, although calls queued on a hunt group retain reserved modems. Avoid mixing modems from different vendors within a combined pool because such modems may differ in transmission characteristics. Each data call that uses Modem Pooling uses four time slots (not just two). As a result, heavy usage of Modem Pooling could affect TDM bus-blocking characteristics. Tandem switches or servers do not insert a pooled modem. The originating and terminating servers or switches insert a pooled modem.
Interactions
Call Detail Recording Data call CDR records the use of modem pools on trunk calls.
Data Call Setup Data calls to or from a TDM cannot use Modem Pooling.
Data Privacy and Data Restriction The insertion of a modem pool does not turn off Data Privacy or Data Restriction.
Data-Only Off-Premises Extensions Calls to or from a Data-Only Off-Premises Extension cannot use Modem Pooling, when this type of digital-data endpoint uses a TDM.
DMI Trunks If you place a data call from a local analog-data endpoint to a DMI trunk, you must dial the data-origination access code to obtain a modem. Data calls on DMI trunks to local analog-data endpoints automatically obtain modems.
DS1 Tie Trunk Service Connect modems used for Modem Pooling to AVD DS1 tie trunks via Data Terminal Dialing or by dialing the feature-access code for data origination.
PC Interface
PC Interface
The personal computer (PC) Interface consists of the PC/PBX platforms and PC/ISDN Platform product family. These products are used with Avaya Communication Manager to provide users of IBM-compatible PCs fully-integrated voice and data workstation capabilities. Two groups of different configurations are available for PC Interface: group 1 uses DCP and group 2 uses the ISDN-BRI (Basic Rate Interface) protocol. The group 1 configurations consist of DCP configurations that use a DCP expansion card in the PC to link to the server or media server. Group 1 (shown in DCP PC interface configuration (Group 1) on page 535) uses the following connections:
The PC Interface card plugs into an expansion slot on the PC. The card has 2 standard 8-pin modular jacks (line and telephone). The digital telephone plugs into the telephone jack on the PC Interface card. The line jack on the card provides a digital port connection to Avaya DEFINITY servers. The distance between the PC Interface card and the PBX should be no more than 1524m for 24-gauge wire or 1219m for 26-gauge wire.
Figure 196: DCP PC interface configuration (Group 1)
Figure notes: 1. IBM-compatible PC with DCP Interface card 2. IBM-compatible PC with DCP Interface card 3. DCP 4. DCP telephone 5. Avaya (Digital Line, Digital Line (16-DCP-2-Wire), or Digital Line (24-DCP-2-wire) circuit pack) 6. Host
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Managing Data Calls
The group 2 configurations link to the server using a PC/ISDN Interface card installed in the PC. This group can include a stand-alone PC terminal, or up to 4 telephones, handsets, or headsets. Group 2 (shown in Figure 197) uses PC/ISDN Interface cards (up to four cards) which plug into expansion slots on the PC. These cards each provide 2 standard 8-pin modular-jack connections for both line connections (to the server or media server) and telephone connections. A standard 4-pin modular jack is also available for use with a handset or headset. Figure 197: ISDNBRI PC interface configuration (Group 2)
Figure notes: 1. 2. 3. 4. 5. 6. ISDN telephone PC with application Handset or Headset BRI Interface card 2B + D ISDN Line (12-BRI-S-NT) circuit pack) 7. 8. 9. 10. 11. 12. Avaya Media Server PRI trunks BRI stations Interworking DMI Switch features
PC Interface users have multiple appearances (depending on the software application used) for their assigned extension. Designate one or more of these appearances for use with data calls. With the ISDN-BRI version, you can use up to 4 separate PC/ISDN Interface cards on the same PC. Assign each card a separate extension, and assign each extension one or more appearances. The availability of specific features depends on the COS of the extension and the COS for Communication Manager. Modem Pooling is provided to ensure general availability of off-net data-calling services.
PC Interface
Security
There are two areas where unauthorized use may occur with this feature: unauthorized local use and remote access.
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SECURITY ALERT:
SECURITY ALERT: Unauthorized local use involves unauthorized users who attempt to make calls from a PC. The PC software has a security setting so users can place the PC in Security Mode when it is unattended. You also can assign Automatic Security so that the administration program on the PC is always active and runs in Security Mode. This mode is password-protected. SECURITY ALERT: Remote access involves remote access to the PC over a data extension. Remote users can delete or copy PC files with this feature. You can password-protect this feature. See the Avaya Toll Fraud and Security Handbook for additional steps to secure your system and to find out about obtaining information regularly about security developments.
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SECURITY ALERT:
Administering a PC interface
To administer a PC interface: 1. On the Station screen, set the Type field to pc.
Considerations

Use the Function Key Module of the 7405D with PC Interface. BRI terminals normally are initializing terminals and require you to assign an SPID. The PC/ISDN Platform (Group 2), in a stand-alone configuration, is a non-initializing BRI terminal and does not require you to assign a SPID. - Set a locally-defined terminal type with General Terminal Administration - Define the terminal type as a non-initializing terminal that does not support Management Information Messages (MIM). - Assign the PC/ISDN Platform with an associated (initializing) ISDN-BRI telephone (such as an ISDN 7505) using a SPID. - Assign the station (using a locally-defined terminal type) to take full advantage of the capabilities of the PC Interface. This terminal type is also non-initializing with no support of MIMs.
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Do not use telephones with data modules with the PC Interface. (You can still use 3270 Data Modules if you also use 3270 emulation). If you attach a DCP data module or ISDN data module to a telephone that is connected to a PC Interface card, the data module is bypassed (not used). All the interface functions are performed by the interface card even if a data module is present. The 7404D telephone with messaging cartridge cannot be used with PC Interface. However, the 7404D with PC cartridge can be used, but only with Group 1 configurations.
Wideband Switching
Wideband Switching provides the ability to dedicate 2 or more ISDN-PRI B-channels or DS0 endpoints for applications that require large bandwidth. It provides high-speed end-to-end communication between endpoints where dedicated facilities are not economic or appropriate. ISDN-BRI trunks do not support wideband switching. Wideband Switching supports:

High-speed video conferencing WAN disaster recovery Scheduled batch processing (for example, nightly file transfers) LAN interconnections and imaging Other applications involving high-speed data transmission, video transmission, or high bandwidth
ISDN-PRI divides a T1 or E1 trunk into 24 (32 for E1) channels, where one channel is used for signaling, and all others for standard narrowband communication. Certain applications, like video conferencing, require greater bandwidth. You can combine several narrowband channels into one wideband channel to accommodate the extra bandwidth requirement. Avaya Communication Manager serves as a gateway to many types of high-bandwidth traffic. In addition, DS1 Converter circuit packs are used for wideband switching at DS1 remote EPN locations. They are compatible with both a 24-channel T1 and 32-channel E1 facility (transmission equipment). They support circuit-switched wideband connections (NxDS0) and a 192 Kbps packet channel.
Wideband Switching
The following table provides information on Wideband Switching channel types. Channel Type H0 (T1 or E1) H11 (T1 or E1) Number of Channels (DSOs) 6 (grouped 4 (T1) or 5 (E1) quadrants of 6 B-channels each) 24 (on T1 - all 24 B-channels, with the D-channel not used; on E1 B-channels 1 to 15, and 17 to 25, and B-channels 26 to 31 unused) 30 (B-channels 1 to 15 and 17 to 31) 2-24 2-31 Data Rate 384 Kbps 1536 Kbps
H12 (E1 only) NxDS0 (T1) NxDS0 (E1)
1920 Kbps 128 to 1536 Kbps 128 to 1984 Kbps
Channel allocation
For standard narrowband communication, ISDN-PRI divides a T1 or E1 trunk as follows:

T1 trunks are divided into 23 information channels are 1 signaling channel E1 trunks are divided into 30 information channels, 1 signaling channel, and 1 framing channel
Certain applications, like video conferencing, require greater bandwidth. You can combine several narrowband channels into one wideband channel to accommodate the extra bandwidth requirement. Avaya Communication Manager serves as a gateway to many types of high-bandwidth traffic. In addition, DS1 converters are used for wideband switching at remote locations. Performed using one of the three allocation algorithms: fixed, flexible, or floating.
Fixed allocation Provides contiguous-channel aggregation. The starting channel is constrained to a predetermined starting point. (Used only for H0, H11, and H12 calls.) Flexible allocation Allows a wideband call to occupy non-contiguous positions within a single T1 or E1 facility (NxDS0). Floating allocation Enforces contiguous-channel aggregation. The starting channel is not constrained to a predetermined starting point (NxDS0).
Typical uses
A typical video application uses an ISDN-PRI interface to DS0 1 through 6 of the line-side facility. See Figure 198.
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Figure 198: Wideband Switching Video Application
wdbndex CJL 061996
Figure notes: 1. 2. 3. 4. 5. Video application Port 1 Port 2 ISDN terminal adaptor Line-side ISDN-PRI 6. 7. 8. 9. 10. Avaya Media Server ISDN trunk Network DS0 24 D-channel DS0 23 unused 11. 12. 13. 14. DS0 1 to 6 wideband DS0 24 D-channel DS0 7 to 23 narrow bands DS0 1 to 6 wideband
Endpoint applications
An endpoint application is the origination or destination of a wideband call. Endpoint application can be any number of data applications based on the customers particular needs.
ISDN-PRI terminal adapters

For wideband switching with non-ISDN-PRI equipment, you can use an ISDN-PRI terminal adapter. ISDN-PRI terminal adapters translate standard ISDN signaling into a form that can be used by the endpoint application and vice versa. The terminal adapter also must adhere to the PRI-endpoint boundaries as administered on Avaya Communication Manager when handling both incoming (to the endpoint) applications and outgoing calls.
Wideband Switching
Line-side (T1 or E1) ISDN-PRI facility

A line-side ISDN-PRI (T1 or E1) facility is comprised of a group of DS0s (24 for a T1 facility and 32 for an E1 facility). In this context, these DS0s are also called channels. T1 facilities have 23 B-channels and a single D-channel. E1 facilities have 30 B-channels, 1 D-channel, and a framing channel. Data flows bi-directionally across the facility between the server and the ISDN-PRI terminal adapter.
PRI-endpoints
A PRI-endpoint (PE) is a combination of DS0 B-channels on a line-side ISDN-PRI facility that has been assigned an extension. A PRI-endpoint can support calls of lower bandwidth. In other words, a PE having a width 6 (six DS0s) can handle a call of one channel (64 Kbps) up to an including 6 channels. For example, an endpoint application connected to a PE defined as using B-channels 1 through 6 of an ISDN-PRI facility could originate a call using B-channels 1, 3, and 5 successfully. If the PE has been administered to use flexible channel allocation, the algorithm for offering a call to the PE starts from the first DS0 administered to the PE. Since only one active call is permitted on a PE, contiguous B-channels always are selected unless one or more B-channels are not in service. One facility can support multiple separate and distinct PRI-endpoints (several extensions) within a single facility. Non-overlapping contiguous sets of DS0s (B-channels) are associated with each PE.
Universal digital signaling level 1 circuit pack

The UDS1 circuit pack is the interface for line-side and network facilities carrying wideband calls.
Non-signaling configuration
Wideband also can support configurations using non-signaling (non-ISDN-PRI) line-side T1 or E1 connections. The endpoints are the same as those defined for configurations with signaling.
Data service unit/channel service unit

This unit simply passes the call to the endpoint application. Unlike terminal adapters, the DSU/ CSU does not have signaling capability. Note: No DSU/CSU is needed if the endpoint application has a fractional T1 interface.
Note:
Line-side (T1 or E1) facility

This facility, like the ISDN-PRI facility, is composed of a group of DS0s (24 for a T1 facility and 32 for an E1 facility; both T1 and E1 use 2 channels for signaling purposes). Line-side facilities are controlled solely from the server or media server. Through the access-endpoint command, a specific DS0 or group of DS0s is assigned an extension. This individual DS0 or group, along with the extension, is known as a Wideband Access Endpoint (WAE).
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Wideband access endpoint

WAEs have no signaling interface to the server or media server. These endpoints simply transmit and receive wideband data when the connection is active. Note: Communication Manager can determine if the connection is active, but this doesnt necessarily mean that data is actually coming across the connection.
Note:
A WAE is treated as a single endpoint and can support only one call. If all DS0s comprising a wideband access endpoint are in service, then the wideband access endpoint is considered in service. Otherwise, the wideband access endpoint is considered out of service. If an in-service wideband access endpoint has no active calls on its DS0s, it is considered idle. Otherwise, the wideband access endpoint is considered busy. Multiple WAEs are separate and distinct within the facility and endpoint applications must be administered to send and receive the correct data rate over the correct DS0s. An incoming call at the incorrect data rate is blocked.
Guidelines and examples

This section examines wideband and its components in relation to the following specific customer usage scenarios:

Data backup connection Scheduled batch processing Primary data connectivity Networking
Data backup connection

Using wideband for data transmission backup provides customers with alternate transmission paths for critical data in the event of primary transmission path failure.
Scheduled batch processing

Scheduled batch processing applications are used for periodic database updates (for example, retail inventory) or distributions (for example, airline fare schedules). These updates are primarily done after business hours and are often referred to as nightly file transfers. Wideband meets the high bandwidth requirements at low cost for scheduled batch processing. In addition, wideband allows the dedicated-access bandwidth for busy-hour switching traffic to be used for these applications after business hours; no additional bandwidth costs are incurred. The non-ISDN backup data connection is also appropriate for scheduled batch processing applications. Administered Connections are used to schedule daily or weekly sessions originating from this application.
Wideband Switching
Primary data connectivity

Permanent data connections (those always active during business hours), such as interconnections between LANs, are well suited for Avaya Communication Manager when ISDN-PRI endpoints are used. The ISDN end-to-end monitoring and the endpoints ability to react to failures provide for critical data availability needs. With ISDN, endpoints can detect network failures and initiate backup connections through the server running Communication Manager; ISDN endpoints can also establish additional calls when extra bandwidth is needed. Any failures not automatically restored by Avaya Communication Manager are signaled to the endpoint application, which can initiate backup data connections over the same PRI endpoint. Communication Manager routes the backup data connections over alternate facilities if necessary.
Networking
All of the wideband networking is over ISDN-PRI facilities (and the emulation of them by ATM-CES) but may connect to a variety of networks, other domestic interexchange carriers services, private line, RBOC services, and services in other countries.
ISDN-PRI trunk groups and channel allocation

Only ISDN-PRI trunks (and the emulation of them by ATM-CES) support wideband calls to the network. Widebands bandwidth requirements have necessitated modification of the algorithms by which trunks look for idle channels. The following section describes the search methods and their relationship to the available wideband data services.
Facility lists
The system always sends a wideband call over a single trunk group and a single DS1 facility (or other ISDN-PRI-capable facility). Since a trunk group may contain channels (trunk members) from several different DS1 facilities, the system maintains a facility list for each trunk group. A facility list orders the trunk members based on signaling group. If the system is using non-facility associated signaling groups with multiple DS1 facilities, the system sorts trunk members in that signaling group according to the interface identifier assigned to the corresponding DS1 facility. When searching for available channels for a wideband call placed over a given trunk group, the system starts with the channels in the lowest-numbered signaling group with the lowest interface identifier. If the system cannot find enough channels in a given signaling group with that interface identifier, it checks the next higher interface identifier. If no more interface identifiers are available in the current signaling group, the system moves its search to the channels in the next higher signaling group.
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For example, if three facilities having signaling group/interface identifier combinations of 1/1, 1/ 2, and 2/1 were associated with a trunk group, then a call offered to that trunk group would search those facilities in the order as they were just listed. Also note that since trunks within a given facility can span several trunk groups, a single facility can be associated with several different trunk groups. Given this facility list concept, the algorithms have the ability to search for trunks, by facility, in an attempt to satisfy the bandwidth requirements of a given wideband call. If one facility does not have enough available bandwidth to support a given call, or it is not used for a given call due to the constraints presented in the following section, then the algorithm searches the next facility in the trunk group for the required bandwidth (if there is more than one facility in the trunk group). In addition to searching for channels based on facilities and required bandwidth, Port Network (PN) preferential trunk routing is also employed. This PN routing applies within each algorithm at a higher priority than the constraints put on the algorithm by the parameters listed later in this section. In short, all facilities that reside on the same PN as the originating endpoint are searched in an attempt to satisfy the bandwidth of a given call, prior to searching any facilities on another PN.
Direction of trunk/hunting within facilities

You can tell the system to search for available channels in either ascending or descending order. These options help you reduce glare on the channels because the system can search for channels in the opposite direction to that used by the network. If an ISDN trunk group is not optioned for wideband, then a cyclical trunk hunt based on the administration of trunks within the trunk group is still available.
H11
When a trunk group is administered to support H11, the algorithm to satisfy a call requiring 1,536 Kbps of bandwidth uses a fixed allocation scheme. That is, the algorithm searches for an available facility using the following facility-specific channel definitions:
T1: H11 can only be carried on a facility without a D-channel being signaled in an NFAS arrangement (B-channels 1-24 are used). E1: Although the 1,536 Kbps bandwidth could be satisfied using a number of fixed starting points (for example, 1, 2, 3, and so forth), the only fixed starting point being supported is 1. Hence, B-channels 1-15 and 177-25 always are used to carry an H11 call on an E1 facility.
If the algorithm cannot find an available facility within the trunk that meets these constraints, then the call is blocked from using this trunk group. In this case, the call may be routed to a different trunk group preference via Generalized Route Selection (GRS), at which time, based on the wideband options administered on that trunk group, the call would be subject to another hunt algorithm (that is, either the same H11 algorithm or perhaps an N x DS0 algorithm described in a later paragraph). Note that on a T1 facility, a D-channel is not considered a busy trunk and results in a facility with a D-channel always being partially contaminated. On an E1 facility, however, a D-channel is not considered a busy trunk because H11 and H12 calls may still be placed on that facility; an E1 facility with a D-channel and idle B-channels is considered an idle facility.
Wideband Switching
H12
Since H12 is 1,920 Kbps which is comprised of 30 B-channels, a 1,920-kbps call can only be carried on an E1 facility. As with H11, the hunt algorithm uses a fixed allocation scheme with channel 1 being the fixed starting point. Hence, an H12 call always is carried on B-channels 1 to 15 and 17 to 31 on an E1 facility (as shown in the following table). When offered any other call (other than a 1,536-kbps call), the algorithm behaves as it does when H11 is optioned. DS0s Comprising Each Channel Facility ISDN Interface 23B + D 24B (NFAS) 30B + D 31B (NFAS) H11 H12
T1 T1 E1 E1
1-24 1-15, 17-25 1-15, 17-25
1-15, 17-31 1-15, 17-31
H0
When a trunk group is administered to support H0, the algorithm to satisfy a call requiring 384 Kbps of bandwidth also uses a fixed allocation scheme. Unlike the H11 fixed scheme which only supports a single fixed starting point, the H0 fixed scheme supports 4 (T1) or 5 (E1) starting points. The H0 algorithm searches for an available quadrant within a facility based on the direction of trunk or hunt administered. If the algorithm cannot find an available quadrant within any facility allocated to this trunk group, then the call is blocked from using this trunk group. Again, based on GRS administration, the call may route to a different trunk group preference and be subject to another algorithm based on the wideband options administered. Note that a D-channel is considered a busy trunk and results in the top most quadrant of a T1, B-channels 19 to 24, always being partially contaminated. This is not true for NFAS. If this H0 optioned trunk group is also administered to support H11, H12, or N x DS0, then the system also attempts to preserve idle facilities. In other words, when offered a narrowband, H0, or N x DS0 call, the system searches partially-contaminated facilities before it searches to idle facilities.
N x DS0
For the N x DS0 multi-rate service, a trunk group parameter determines whether a floating or a flexible trunk allocation scheme is to be used. The algorithm to satisfy an N x DS0 call is either floating or flexible.
Floating (Contiguous) In the floating scheme, an N x DS0 call is placed on a contiguous group of B-channels large enough to satisfy the requested bandwidth without any constraint being put on the starting channel (that is, no fixed starting point trunk).
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Flexible In the flexible scheme, an N x DS0 call is placed on any set of B-channels as long as the requested bandwidth is satisfied. There is absolutely no constraint such as contiguity of B-channels or fixed starting points. Of course, as with all wideband calls, all the B-channels comprising the wideband call must reside on the same ISDN facility. Regardless of the allocation scheme employed, the N x DS0 algorithm, like the H11 and H12 algorithms, attempts to preserve idle facilities when offered B, H0, and N x DS0 calls. This is important so that N x DS0 calls, for large values of N, have a better chance of being satisfied by a given trunk group. However, if one of these calls cannot be satisfied by a partially-contaminated facility and an idle facility exists, a trunk on that idle facility is selected, thus contaminating that facility. There are additional factors to note regarding specific values of N and the N x DS0 service: - N = 1 this is considered a narrowband call and is treated as any other voice or narrowband-data (B-channel) call. - N = 6 if a trunk group is optioned for both H0 and N x DS0 service, a 384-kbps call offered to that trunk group is treated as an H0 call and the H0 constraints apply. If the H0 constraints cannot be met, then the call is blocked. - N = 24 if a trunk group is optioned for both H11 and N x DS0 service, a 1,536-kbps call offered to that trunk group is treated as an H11 call and the H11 trunk allocation constraints apply. - N = 30 if a trunk group is optioned for both H12 and N x DS0 service, a 1,920-kbps call offered to that trunk group is treated as an H12 call and the H12 trunk allocation constraints apply.
Glare and blocking

Glare prevention
Glare occurs when both sides of an ISDN interface select the same B-channel for call initiation. For example, a user side of an interface selects the B-channel for an outgoing call and, before Communication Manager receives and processes the SETUP message, the server also selects the same B-channel for call origination. Since any single wideband call uses more channels, the chances of glare are greater. With proper and careful administration, glare conditions can be reduced. To reduce glare probability, the network needs to be administered so both sides of the interface select channels from opposite ends of facilities. This is called linear hunting, ascending or descending. For example, on a 23B+D trunk group, the user side could be administered to select B-channels starting at channel 23 while the network side would be administered to start selecting at channel 1. Using the same example, if channel 22 is active but channel 23 is idle, the user side should select channel 23 for re-use.
Wideband Switching
Blocking prevention
Blocking occurs when insufficient B-channels required to make a call are available. Narrowband calls require only one channel so blocking is less likely than with wideband calls which require multiple B-channels. Blocking also occurs for wideband calls when bandwidth is not available in the appropriate format (that is, fixed, floating, or flexible). To reduce blocking, Communication Manager selects trunks for both wideband and narrowband calls to maximize availability of idle fixed channels for H0, H11, and H12 calls and idle floating channels for N x DS0 calls that require a contiguous bandwidth. The strategy for preserving idle channels to minimize blocking depends on the channel type. The chances for blocking are reduced if you use a flexible algorithm, assuming it is supported on the other end. Channel Type H0 H11 H12 Flexible NxDS0 Floating NxDS0 Blocking Minimization Strategy Preserve idle quadrants Preserve idle facilities Preserve idle facilities Preserve idle facilities Preserve idle facilities as first priority
Administering Wideband Switching

Before you start
You need a DS1 Converter circuit pack. See the Avaya System Description Pocket Reference for more information on the circuit pack.
Instructions
To administer wideband switching: 1. On the Access Endpoint screen, administer all fields. See Access Endpoint on page 730 for more information. 2. On the PRI Endpoint screen, administer all fields. See on page 1347 for more information. 3. On the ISDN Trunk Group screen, administer all fields. See Trunk Group on page 1534 for more information.
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4. On the Route Pattern screen, administer all fields. See Route Pattern on page 1367 for more information. 5. (Optional) On the Fiber Link Administration screen, administer all fields. See Upgrades and Additions for Avaya DEFINITY Server R for more information.
Considerations
For wideband switching with non-ISDN-PRI equipment, you can use an ISDN-PRI terminal adapter.
Interactions
Administered Connections Provides call initiation for WAEs. All Administered Connections that originate from WAEs use the entire bandwidth administered for WAE. The destination of an Administered Connection can be a PRI endpoint.
Automatic Circuit Assurance Treats wideband calls as logical single-trunk calls so that a single ACA-referral call is made if an ACA-referral call is required. The call is referred to the lowest B-channel associated with the wideband call.
Call Coverage A wideband endpoint extension cannot be administered as a coverage point in a call-coverage path.
Call Detail Recording When CDR is active for the trunk group, all wideband calls generate CDR records. The feature flag indicates a data call and CDR records contain bandwidth and BCC.
Call Forwarding You must block Call Forwarding through Class of Service.
Call Management System and Basic Call Management System Wideband calls can be carried over trunks that are measured by CMS and BCMS. Wideband endpoints are not measured by CMS and BCMS.
CallVisor Adjunct-Switch Application Interface
Call Vectoring PRI endpoints can use a vector-directory number (VDN) when dialing. For example, PRI endpoint 1001 dials VDN 500. VDN 500 points to Vector 1. Vector 1 can point to other PRI endpoints such as route-to 1002, or route-to 1003, or busy. Call Vectoring is used by certain applications. When an incoming wideband call hunts for an available wideband endpoint, the call can route to a VDN, that sends the call to the first available PRI endpoint.
Class of Restriction COR identifies caller and called-party privileges for PRI endpoints. Administer the COR so that account codes are not required. Forced entry of account codes is turned off for wideband endpoints.
Facility Busy Indication You can administer a busy-indicator button for a wideband-endpoint extension, but the button does not accurately track endpoint status.
Facility Test Calls You can use Facility Test Calls to perform loop-back testing of the wideband call facility.
Generalized Route Selection GRS supports wideband BCC to identify wideband calls. GRS searches a route pattern for a preference that has wideband BCC. Route preferences that support wideband BCC also can support other BCCs to allow different call types to share the same trunk group.
CO Trunk (TTC - Japan) Circuit Pack This circuit pack cannot perform wideband switching. No member of the circuit pack should be a member of a wideband group.
CallVisor Adjunct-Switch Application Interface

CallVisor Adjunct-Switch Applications Interface (ASAI) links Avaya Communication Manager and adjunct applications. The interface allows adjunct applications to access switching features and supply routing information to Communication Manager. CallVisor ASAI improves Automatic Call Distribution (ACD) agents call handling efficiency by allowing an adjunct to monitor, initiate, control, and terminate calls on the media server. The CallVisor ASAI interface may be used for Inbound Call Management (ICM), Outbound Call Management (OCM), and office automation/ messaging applications.
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CallVisor ASAI is supported by two transport types. These are: 1. Integrated Services Digital Network (ISDN) Basic Rate Interface (BRI) transport (CallVisor ASAI-BRI) 2. LAN Gateway Transmission Control Protocol/Internet Protocol transport (Avaya LAN Gateway). CallVisor ASAI messages and procedures are based on the ITU-T Q.932 international standard for supplementary services. The Q.932 Facility Information Element (FIE) carries the CallVisor ASAI requests and responses across the interface. An application program can access CallVisor ASAI services by supporting the ASAI protocol or by using a third-party vendor application programming interface (API). For a simple ASAI configuration example, see Figure 199. Figure 199: ASAI Switch Interface Link BRI Transport
Figure notes: 1. 2. 3. 4. ASAI adjunct ISDN Line circuit pack Packet Controller circuit pack Switch processing element (SPE) 5. ISDN-BRI 6. Packet bus 7. Memory bus
ASAI Capabilities
For information concerning the types of associations over which various event reports can be sent, see Avaya CallVisor ASAI Technical Reference.
Setting up CallVisor ASAI
Considerations
If your system has an expansion cabinet (with or without duplication), ASAI resources should reside on the systems Processor Cabinet.
Interactions
See Avaya CallVisor ASAI Technical Reference.
Setting up CallVisor ASAI

CallVisor Adjunct-Switch Applications Interface (ASAI) can be used in the telemarketing and help-desk environments. It is used to allow adjunct applications to monitor and control resources in Avaya Communication Manager.
Before you start
On the System-Parameters Customer-Options screen, verify the: - ASAI Interface field is y. If not, contact your Avaya representative. - ASAI Proprietary Adjunct Links field is y if the adjunct is running the CentreVu Computer Telephony.
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Instructions
To set up CallVisor ASAI: 1. Type add station nnnn, where nnnn is the extension you want to assign to the ASAI adjunct. Press Enter. The Station screen appears.
change station 1014 STATION Extension:1014 Type:asai Port: Name: Lock Messages? n Security Code: Coverage Path 1: Coverage Path 2: Hunt-to Station: BCC: 0 TN: 1 COR: 1 COS: 1 Page 1 of X
STATION OPTIONS Loss Group: Data Module? Speakerphone: Display Language? Model:
2 n 2-way English
Personalized Ringing Pattern: 3 Message Lamp Ext: 1014 Mute button enabled? y Expansion Module? Media Complex Ext: IP Softphone? y Remote Office Phone? y
2. In the Type field, type
asai if this adjunct platform is other than CentreVu Computer Telephony, for example, IBM CallPath. adjlk (Computer Telephony adjunct link) if this is for the CentreVu Computer Telephony using the Telephony Services Application Programming Interface (TSAPI).
3. In the Port field, use the port address assigned to the LAN Gateway Interface circuit pack. 4. Press Enter to save your changes.
Setting up DEFINITY LAN Gateway

Before you start
This section describes pre-administrative tasks associated with the Co-Resident DLG.
Setting up DEFINITY LAN Gateway
For S8300 Media Server

Although the S8300 Media Server does not use a standard DEFINITY server port board, the pre-administration is the same. 1. Type display system-parameters customer-options and press Enter. 2. Go to page 2 and make sure the ASAI Link Core Capabilities and/or Computer Telephony Adjunct Links fields are y, and the Co-Res DEFINITY LAN Gateway field is y. 3. Go to page 4 and make sure that the Processor Ethernet field is y. 4. Type display ip-interfaces and press Enter. Make sure the PROCR is administered and its Ethernet port is enabled. If the PROCR is not listed (PROCR should appear in the Service Type field and the previously administered node name should appear in the Node Name field), add a PROCR.
Administering CTI Links - Summary

Use this information to familiarize yourself with the basic administrative tasks for administering CTI links using the Co-Resident DLG.
Use the display system-parameters customer-options command make sure the following fields are set to y. - ASAI Link Core Capabilities and/or Computer Telephony Adjunct Links - Co-Res DEFINITY LAN Gateway
Use the add cti-link command to administer a CTI link. Use the change ip-services command and in the Service Type field, enter DLG. When the Service Type field is DLG, the system adds a DLG Administration page as the last page of the screen. - Complete the DLG Administration page to add your client information. Note: For additional information on DLG administration for the S8300 Media Server, see Avaya CallVisor ASAI Technical Reference.
Note:
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Overview
Chapter 16: Administering Media Servers

This chapter describes how to administer an Avaya S8700 or S8710 Media Server and an Avaya G700 Media Gateway and the Avaya S8300 Media Server. It is targeted for system administrators after the product is installed and tested. In a converged network where voice and data are both sent over a corporate local area network (LAN), this configuration can provide primary or standby telephony and communications-processing capabilities. Users should have broad data networking experience with data products and technology to best understand this product. An in-depth knowledge of the call-processing engine of Avaya Communication Manager and of the Avaya P330 switches is also recommended.
Overview
To set up and maintain your S8300 Media Server with a G700 Media Gateway, you need to administer:
the G700 Media Gateway and its internal processors, typically using the P330 Device Manager web-based tool or a command-line interface (CLI) the S8300 Media Server using the S8300 Media Server Web Interface call-processing features using Avaya Communication Manager
For details on administration access methods, tools, and alternatives, see Welcome to the Avaya S8300 Media Server and Avaya G700 Media Gateway. Documents mentioned in this chapter are available on the Avaya website: http://www.avaya.com/support.
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Administering the G700 Media Gateway

The hardware elements of the G700 Media Gateway are summarized in this section. For details on any of these hardware components or on different configurations, see the Hardware Guide for Avaya Communication Manager, 555-245-207.
G700 Media Gateway physical design

(For S8300, S8700, or S8710 Media Servers) The G700 Media Gateway is a19-inch, rack-mount design similar to other Avaya P330 hardware. The media gateway can be a member of a P330 stack of Layer 2 or 3 devices, reside in a stack of other media gateways, or operate as a standalone unit. Figure 200 shows the front of the media gateway. Figure 200: The G700 Media Gateway (front view)
(For S8300, S8700, or S8710 Media Servers) Key components of the G700 Media Gateway include: 1. LED Status Panel (top left) for the media gateway 2. S8300 Media Server slot (V1). The G700 Media Gateway does not have an S8300 Media Server in its basic configuration. 3. P330 Expansion slot (bottom left) for adding modules such as a 16-port Ethernet expansion module, fiber interfaces, ATM access or WAN access 4. Dual 10/100Base-T Ethernet Ports for connection to the corporate LAN (bottom center of chassis) 5. Up to three additional media modules in slots V2 to V4 on the right side of the chassis (slots are numbered from top to bottom) 6. 8-Pin RS-232 Serial Port (Console) for direct-connect P330 stack processor administration (typically done by Services personnel)
S8300 Media Server faceplate

(For S8300 Media Servers) Figure 201 shows the faceplate of the S8300 Media Server. Figure 201: S8300 Media Server faceplate
The faceplate of the S8300 Media Server has the following components:
The LED array on the left indicates when the S8300 is active and when it is safe to power it down. A Shut Down button can be used to shut down the server (the S8300 can also be shut down and restarted using software commands). A Services Ethernet interface provides a direct connection to a laptop computer connected with a crossover cable. Normally only Services technicians use this interface; most ongoing S8300 administration is done using the Ethernet connection to the corporate LAN on the media gateway. One of the two USB connections may be used to attach an external modem, primarily used to report alarms to a Services support agency. The label on the right provides identification information for the S8300 Media Server.
G700 Media module description

(For S8300 Media Servers) The four slots on the G700 Media Gateway are populated with media modules according to the needs at your site. Up to four slots may be filled as follows:
The S8300 Media Server is a special type of media module that hosts the call-processing (telephony) software. If present, the S8300 is installed in slot one (V1); only one can be installed per media gateway. The S8300 can act as a primary call controller for the system, or one or more S8300s can be configured to provide standby service for a primary call controller if needed. See Configuring the Local Survivable Processor on page 558 for details. (For S8300, S8700, or S8710 Media Servers) The other media module slots are filled as needed to meet the call-processing needs at your site. Media modules can be mixed and matched. Table 1 lists the administrative name and port capacities for the media modules that may be installed in a G700 Media Gateway.
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Table 7: Media Module names and port capacities Media module type Analog Line/Trunk DCP Telephone T1/E1 Administration name analog dcp ds1 Number of ports 8 8 24/32 (T1=24 in robbed-bit signalling mode and E1=32 for 1 control, 1 signal and 30 voice) N/A N/A 8
VoIP S8300 Media Server MM270
voip icc bri
Configuring the Local Survivable Processor

(For S8300, S8700, or S8710 Media Servers) An S8300 Media Server can be configured either as the primary call-processing controller, or as a Local Survivable Processor (LSP). An LSP can take over call processing if the primary call-processing system (such as another S8300, or an S8700 or S8710 Media Server) is unavailable for any reason (such as a network failure or server problem). The S8300 Media Servers can be either the primary or LSP media servers; they are set up to operate as a primary or standby LSP server during the configuration process using the S8300 Media Server Web Interface. The license file determines the mode that the S8300 Media Server runs in and the Configure Server web page provides supplementary instruction. (For S8300, S8700, or S8710 Media Servers) If the S8300 Media Server loses contact with its G700 Media Gateway, it will take the media gateway out of service after a time-out period. However, if the G700 loses contact with the S8300 Media Server, the media gateway first tries to reestablish contact. If it fails after a time-out period, then the G700 tries to connect with another media server in its controller list. When a functional media server is located, the G700 reboots. (For S8300, S8700, or S8710 Media Servers) If the primary call-processing server goes offline and an LSP is available as a standby unit, it will assume call processing as follows:
IP phones and media gateways that were previously using the primary media server will try to register with the standby media server for call processing, provided that they have been administered to do so in the controller list (use the set mgc list command).
The standby media server (LSP) will go into license error mode, then start to provide call processing. It cannot preserve any calls set up by the primary media server. IP telephone connections can stay up until the call is completed if they are shuffled, but no features are supported on the call. Note: The license error mode will run for up to 30 days and if the problem is not resolved, then it goes into no license mode and call processing halts.
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When the primary media server is available again, it will begin handling call processing. However, those endpoints that are now using the standby media server will continue to do so until the standby unit is rebooted. If the standby S8300 Media Server is rebooted, all devices will return to using the primary media server for call-processing service. Any calls in progress on the LSP will be dropped when the reboot occurs (the change back to the primary media server is not call preserving). With LSP functionality, there is full functionality and feature support.
Using Device Manager to administer G700 Media Gateway components

(For S8300, S8700, or S8710 Media Servers) Device Manager, also known as the P330 Embedded Web Manager, provides a browser-based graphical user interface (GUI) to assist you with ongoing media gateway administration. For complete information on using Device Manager, see the Avaya Users Guide P330 Manager. (For S8300, S8700, or S8710 Media Servers) Device Manager allows you to:

View the status of different devices on the network. Configure or modify devices including Virtual LAN (VLAN) groupings, port mirroring, and Simple Network Management Protocol (SNMP) traps.
Accessing Device Manager from a web browser

(For S8300, S8700, or S8710 Media Servers) To access the P330 Device Manager from a web browser: 1. Open a compatible web browser on your computer. Microsoft Internet Explorer 5.0 (or higher) and Netscape Navigator 4.7 and 6.2 are supported. The Java Plug-in 1.3.1_02 is required. 2. In the Address (or Location) field of your browser, type the IP address of the P330 stack.
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3. Log in as prompted.

The default user name is: root The default password for read-write access is: root
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Note: You should change the default passwords after you log in, if they have not already been changed. The passwords apply to all logins for these devices, whether accessed through Device Manager or a CLI. 4. The Welcome screen is displayed. Proceed with P330 and media gateway device administration.
Accessing Device Manager through MultiService Network Manager

(For S8300, S8700, or S8710 Media Servers) You can alternatively launch the P330 Device Manager from the Avaya MultiService (formerly P330View) Network Manager. This optional product is a complete Network Management System (NMS). Services include:

viewing all network devices by type, subnet, or customized groupings logging and viewing SNMP traps and events launching and managing other applications including Avaya Site Administration
Contact your Avaya representative to obtain a copy of this program if desired.
Administering the command line interface

(For S8300, S8700, or S8710 Media Servers) Instead of using Device Manager, you could telnet into the Media Gateway Processor (MGP), or use the serial interface on the front of the chassis to establish a direct connection to the P330 stack processor.
Command line interface (CLI) access procedures are covered in Welcome to the Avaya G700 Media Gateway controlled by an Avaya S8300 Media Server or an Avaya S8700 Media Server, 555-234-200. For a list of CLI commands, see the Maintenance for the Avaya G700 Media Gateway controlled by an Avaya S8300 Media Server or an Avaya S8700 Media Server, 555-234-101.
(For S8300, S8700, or S8710 Media Servers) SNMP alarms are different from server hardwareor software-generated Operations Support System (OSS) alarms that are recorded in the server logs, and may be reported to Avayas Initialization and Administration System (INADS) or another services support agency over the servers optional modem interface or through SNMP notifications. Either method, both, or no alarm-reporting method may be used at a given site.
Administering the Media Server

(For S8300, S8700, or S8710 Media Servers) The S8300, S8700, or S8710 Media Server contains the call-processing software of Avaya Communication Manager, and controls its operation over the corporate network. Some of the primary functions controlled by the S8300 and S8700 or S8710 Media Server are:

Backing up and restoring call processing, server, and security data. Checking server and process status. Administering network features for the S8300, S8700, or S8710 Media Server such as SNMP service, enabling or disabling the modem (if used), enabling FTP services, and installing license and authentication files. Installing new software and reconfiguring the server as needed. Performing routine diagnostics and troubleshooting such as viewing alarms and system logs, and running tests if needed.
Media Server Web Interface and online help

(For S8300, S8700, or S8710 Media Servers) S8300, S8700, or S8710 Media Server tasks are performed using the Media Server Web Interface. This browser-based server administration tool is an easy-to-use graphical user interface for performing the server administration tasks listed above. It contains an extensive help system that describes all web screens and media server procedures. This section covers highlights of media server administration.
Accessing the Media Server Web Interface

(For S8300, S8700, or S8710 Media Servers) The Web Interface can be accessed through the corporate LAN connection to the G700 Media Gateway, or through the Services Ethernet interface on the front of the S8300, S8700, or S8710 Media Server connected to a laptop PC using a crossover cable. Details on how to configure a laptop for a direct connection are in the online help and in Welcome to the Avaya S8300 Media Server and Avaya G700 Media Gateway.
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(For S8300, S8700, or S8710 Media Servers) To access the media server, you must log in as follows: 1. Open a compatible Internet browser on your computer. Currently only Internet Explorer 5.x (Avaya recommends 5.5 with Service Pack 2) and Netscape 4.7x are supported. 2. In the Address (or Location) field of your browser, type the IP address or name of the Avaya media server and press Enter.
LAN access by IP address. If you are logging into the administrative interface over the corporate local area network, you can type the media servers unique IP address in standard dotted-decimal notation, such as http://192.152.254.201. LAN access by server name. If the server has already been configured and if the corporate LAN includes a domain name service (DNS) server that has been administered with the servers names, you can type the servers name into the address field instead of the IP address. Server names vary depending on local administration (such as http://media-server1.mycompany.com). Laptop access by IP address. If you are logging in to the services Ethernet interface from a directly connected laptop, the IP address on the server is always 192.11.13.6. The subnet mask is always 255.255.255.252. New servers that have not yet been configured can only be accessed in this way. Server-name login is not available through the services interface because this connection is a closed (private) network with no DNS.
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Note: The name and IP address of the S8300 Media Server are specified during initial media server configuration. 3. If your browser does not have a valid security certificate, you will see a warning screen and instructions to load the security certificate.
If you are certain your connection is secure, accept the server security certificate to access the Login screen. If you plan to use this computer and browser to access this or other Avaya media servers again, click the main menu link to Install Avaya Root Certificate after you log in.
4. The Login screen appears.

In the Username field, type your user name (login ID), such as cust. Click the Login button or press Enter.
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Note: User names and passwords are case sensitive. Enter the login ID and confirmation information in upper- or lowercase as required. 5. Enter your login confirmation information as prompted:
Password prompt. Type your password in the Password field, and click Login or press Enter again. ASG challenge. If your login is Access Security Gateway (ASG) protected, you will see a challenge screen. Enter the correct response and click Login or press Enter.
6. The server will match your login information against its authentication tables. If the information you entered is recognized as a valid login, the screen displays a two-frame window, with the main menu in the left panel and a usage-agreement notice in the right window.
If the main menu in the left panel has only about 10 links, you have accessed the server from a login ID that has restricted permissions. You can adjust the login service levels using the Login Administration screen in Avaya Site Administration or SAT. If the server cannot recognize your user name or password, you receive an authentication failure message. Return to step 5. If you fail to enter the user name and login confirmation correctly 4 times within a few minutes, the Login screen will block further attempts to log in for a while.
7. When you successfully log in to the server, check the top of the left panel. The Avaya media server you are logged into is identified by name and server number. The S8300 Media Server number is always 1. The S8700 or S8710 Media Server shows two servers.
Web interface main menu

(For S8300, S8700, or S8710 Media Servers) The tasks you can perform are shown by a list of links in the left panel of the main web interface window. (For S8300, S8700, or S8710 Media Servers) For help with any of these tasks, click the Help button on the main menu. Alternatively, if you have already clicked on a link, click the About This Screen button on the web interface page to go directly to the help for that specific screen.
Media server web interface tasks

(For S8300, S8700, or S8710 Media Servers) Key tasks that administrators typically perform on the S8300, S8700, or S8710 Media Server are summarized in this section. See the online help for complete information.
Backing up and restoring data

(For S8300, S8700, or S8710 Media Servers) One of the most important tasks is to set up a schedule to routinely back up system data to a safe location. Because the S8300 Media Server does not include a media storage device for backup purposes, the data must be emailed or transferred using file transfer protocol (FTP) to another server or computer for backup. The S8700 or S8710 Media Server has a local removable storage device. (For S8300, S8700, or S8710 Media Servers) The web interface allows you to back up call-processing data (Avaya Communication Manager "translations"), server system data, and security files. Avaya recommends that you encrypt the backup files to keep this sensitive information secure.
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Upgrading software and configuration

(For S8300, S8700, or S8710 Media Servers) Occasionally you may need to install new software on the media server. The new software (and a new license file if required) must be copied to the media server using one of the methods listed in Copying files to the server on page 564. The software installation process uses wizard-like screens on the web to guide you through the process. (For S8300, S8700, or S8710 Media Servers) You may also need to update your server configuration from time to time, and reverify it after a software upgrade. IP addresses for the server and its gateway to the corporate LAN, or for the optional UPS unit, DNS servers, and modem, are specified using configuration wizard-like screens. The wizard-like screens also allow you to specify static network routes for sending information over the network, and to update or change the method by which the S8300 Media Server keeps time.
Copying files to the server

(For S8300, S8700, or S8710 Media Servers) Files must be copied to the media server from another computer or server in the network, or uploaded from a directly connected laptop computer. Files that may be copied to the server include license and authentication files, system announcements, and files for software upgrades. Files may be copied to the server using one of the following methods:
Upload Files to Server (via browser) link to upload one or more files from your computer to the servers FTP directory using HTTP protocol. Download Files to Server (from web) link to copy files to the server from another server on the network; it works like the Upload Files screen. Transfer files from another computer or server accessible from the corporate network using FTP or Trivial FTP (TFTP). Files must be transferred in binary mode. Either a GUI or CLI FTP program can be used, depending on what is available on your computer.
Administering SNMP
(For S8300, S8700, or S8710 Media Servers) You can set up Simple Network Management Protocol (SNMP) services on the server to provide a means for a corporate NMS to monitor the server, and send alarm notifications to a services agency, to a corporate NMS, or both. (For S8300, S8700, or S8710 Media Servers) To activate SNMP alarm notification for the S8300, S8700, or S8710 devices, use the Configure Trap Destinations screen to set up SNMP destinations in the corporate NMS. SNMP traps for other devices on the network can be administered using Device Manager; see Using Device Manager to administer G700 Media Gateway components on page 559.
Administering Call-processing
(For S8300, S8700, or S8710 Media Servers) The telephony features of the S8300 Media Server are administered using the same commands and procedures as an S8700 or S8710 Media Server or a legacy DEFINITY Enterprise Communications System.
Accessing Avaya Communication Manager

(For S8300, S8700, or S8710 Media Servers) Avaya Communication Manager resides on the S8300, S8700, or S8710 Media Server. It can be accessed through either Avaya Site Administration (ASA) or the System Access Terminal (SAT) program.
Avaya Site Administration

Avaya Site Administration features a graphical user interface (GUI) that provides access to SAT commands as well as wizard-like screens that provide simplified administration for frequently used features. You can perform most of your day-to-day administration tasks from this interface such as adding or removing users and telephony devices. You can also schedule tasks to run at a non-peak usage time. ASA is available in several languages. The S8300, S8700, or S8710 Media Server can be used to download Avaya Site Administration. A downloadable version of this package may be accessed through the S8300, S8700, or S8710 Media Server Web Interface. This software must be installed on a computer running a compatible Microsoft Windows operating system such as Windows 95, 98, NT 4.0, Millennium Edition, and Windows 2000. Once installed, it can be launched from a desktop icon, from the P330 Device Manager, or through a link in the S8300 Media Server Web Interface.
System Access Terminal

The System Access Terminal (SAT) program uses a Command Line Interface (CLI) interface for telephony administration. SAT is available through the Avaya Site Administration package.
Security Considerations
(For S8300, S8700, or S8710 Media Servers) Levels of security for administration of the G700 Media Gateway are the same as traditionally for Avaya Communication Manager. This means that administration login passwords are passed in plain text with no encryption. Exceptions to this no-encryption policy include:

The ASG program that is installed on all Avaya media servers. An encrypted web interface to the S8300 Media Server (see the security certificate information in the media server online help)
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Optional encryption for data backups (see Backing up and restoring data on page 563). Support for RADIUS authentication for media gateways and P330 stack elements using the P330 Device Manager. See Using Device Manager to administer G700 Media Gateway components on page 559.
Command syntax changes for media modules

(For S8300, S8700, or S8710 Media Servers) The syntax for using the SAT commands for a G700 Media Gateway or S8300 Media Server has changed. In a traditional DEFINITY system, ports are identified by the cabinet number, carrier, slot, and port. For example: 02A0704 (For S8300, S8700, or S8710 Media Servers) Because this numbering convention does not make sense for media modules, a new convention was developed. The numbering convention for the media modules uses the same seven-character field as does a traditional system, but the fields represent the media gateway number, media module slot (V1 to V4), and port number (00 to 99 are supported; the actual number of ports that can be specified depends on the type of media module). Example: 001V205 In this example, the 001 represents the media gateway number, the V2 represents the slot number (possibly V1 through V4), and 05 is the port number.
Accessing the Communication Manager SAT CLI

You can access the command line interface (CLI) of the Avaya Communication Manager SAT using any of the following methods:

Using Telnet over the Customer LAN on page 567 Using Avaya Terminal Emulator for LAN Connection to Communication Manager on page 573 Using Windows for PPP Modem Connection (Windows 2000 or XP) on page 569 This connection requires you to have a modem on your PC. It also requires you to do the following first: - Setting up Windows for Modem Connection to the Media Server (Windows 2000 or XP) on page 568 - Configuring the remote PC for PPP modem connection (Windows 2000 or XP, Terminal Emulator, or ASA) on page 569
Using Avaya Terminal Emulator for Modem Connection to Communication Manager on page 574 This connection requires you to have a modem on your PC. It also requires you to do the following first: - Setting up Windows for Modem Connection to the Media Server (Windows 2000 or XP) on page 568 - Configuring the remote PC for PPP modem connection (Windows 2000 or XP, Terminal Emulator, or ASA) on page 569
Configuring Avaya Site Administration on page 575
Using Secure Shell for remote login

You can log in remotely to the following platforms using Secure Shell (SSH) as a secure protocol:

G350 Media Gateway S8300, S8500, S8700, or S8710 Media Server Linux command line Communication Manager System Administration Terminal (SAT) interface on a Media Server using port 5022.
The SSH capability provides a highly secure method for remote access. The capability also allows a system administrator to disable Telnet when it is not needed, making for a more secure system. For details on disabling Telnet, see Turning off Telnet for increased security on page 568. Note: The client device for remote login must also be enabled and configured for SSH.
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Refer to your client P.C. documentation for instructions on the proper commands for SSH.
Using Telnet over the Customer LAN

Note: For ease of administration, it is recommended that you use the Avaya Terminal Emulator, instead of Telnet, whenever possible.
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To use Telnet over the customer LAN: 1. Make sure you have an active Ethernet (LAN) connection from your computer to the Media Server. 2. Access the telnet program; for example: - On a Windows system, go to the Start menu and select Run. - Type telnet <server_IP_address> 5023. You might also type the server name if your companys DNS server has been administered with the media server name.
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3. When the login prompt appears, type the appropriate user name (such as cust or craft). 4. When prompted, enter the appropriate password or ASG challenge. 5. If you log in as craft, you are prompted to suppress alarm origination. Generally you should accept the default value (yes). 6. Enter your preferred terminal type. The system displays the SAT command line.
Turning off Telnet for increased security

If you are using SSH to log in to the server or gateway, you may wish to turn off Telnet for an extra level of security. To turn off Telnet: 1. On the Maintenance Web page main menu, click on Firewall. The system displays the Firewall page. 2. Click the Telnet Input to Server boxes so that the check mark disappears. 3. Click the Telnet Output from Server box so that the check mark disappears. 4. Click the Submit button.
Setting up Windows for Modem Connection to the Media Server (Windows 2000 or XP)
Note: The remote dial-up PC must be configured for PPP access. Also, Avaya Terminal Emulator does not support Windows XP.
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To set up Windows for Modem Connection: 1. Right-click My Network Places and click Properties. 2. Click Make New Connection and follow the Network Connection Wizard: 3. Select Dial-up to private network on the Nework Connection Type screen. 4. In the Phone number field, enter the appropriate telephone number inserting special digits such as 9 and 1 or *70, if necessary. 5. On the Connection Availability screen, click For all users or Only for myself, as appropriate. 6. On the Completing the Network Connection Wizard screen, type the name you want to use for this connection. This name will appear in the Network and Dial-up Connections list. 7. Check Add a shortcut to my desktop, if desired, and click Finish. 8. If a Connect screen appears, click Cancel.
Configuring the remote PC for PPP modem connection (Windows 2000 or XP, Terminal Emulator, or ASA)
To configure the remote PC for PPP modem connection: 1. On your PCs desktop, right-click My Network Places and click Properties. The system diplays the Network and Dial-up Connections screen. 2. Double-click the connection name you made in the previous task, Setting up Windows for Modem Connection to the Media Server (Windows 2000 or XP) on page 568. Note: Depending on your system, the Connect screen may appear, from which you must select Properties. 3. Click the Security tab. 4. Select the Advanced (custom settings) radio button. 5. Check the Show terminal window checkbox. 6. Click the Networking tab. 7. In the Components box, verify that Internet Protocol (TCP/IP) and Client for Microsoft Netwrks are both checked. 8. Select Internet Protocol (TCP/IP) and click Properties. 9. Click the Advanced button. 10. Uncheck (clear) the Use default gateway on remote network box. 11. Click OK three times to exit and save the changes.
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Using Windows for PPP Modem Connection (Windows 2000 or XP)

This connection requires you to have a modem on your PC. It also requires you to do the following first: - Setting up Windows for Modem Connection to the Media Server (Windows 2000 or XP) on page 568 - Configuring the remote PC for PPP modem connection (Windows 2000 or XP, Terminal Emulator, or ASA) on page 569. To use Windows for PPP modem connection: 1. Return to the Network and Dial-up Connections screen and right-click the connection you just created. 2. Select Connect. 3. Leave the User Name, Password, and Domain fields blank. If the Dial field is blank, enter the appropriate telephone number.
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4. Click the Dial button. When the media servers modem answers, the system displays the After Dial Terminal screen. 5. Log on to the LAN. a. Enter your remote access login name and password. b. When the Start PPP Now! message appears, click Done. c. The system displays a small double-computer icon in the lower right portion of your screen. 6. Double-click the double-computer icon. 7. The system displays the connections Dialup Status box. 8. Click on the Details tab. 9. Note the Server IP address. 10. Open a telnet session to the Media Server: Type telnet <ip-address>, where <ip-address> is the Server IP address as noted in the Dialup Status box from Step 9. 11. Access SAT or use the CLI commands as needed.
International Modem Settings

You can change modem settings for a specific country using the Linux command line. To enter AT commands from a Linux command prompt: 1. On the command line, type (without quotes): cu -l /dev/ttys1, where -l is a lowercase L. Replace "ttyS1" with the tty port for the USB (e.g., /dev/usb/ttyACM0 for USB port 1). Press Enter. The system displays a "Connected" message. 2. Type ATI. Press Enter. The system displays an OK message. 3. Type the appropriate AT command to change the modem setting for the desired country. For example, for Japan, type AT%T19,0,10&W0. Press Enter. The system displays an OK message. 4. To return to the command prompt, type "~" (without quotes).
The following table shows AT commands and result codes for country-specific modem configuration
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Country Argentina Australia Austria Belgium Brazil Canada China Cyprus Czech Republic Denmark Finland France Germany Greece Hong Kong Hungary Iceland India Indonesia Ireland Italy Japan Korea Liechtenstein
AT Command (Hexadecimal) AT%T19,0,34 AT%T19,0,01 AT%T19,0,34 AT%T19,0,34 AT%T19,0,34 AT%T19,0,34 AT%T19,0,34 AT%T19,0,34 AT%T19,0,25 AT%T19,0,34 AT%T19,0,34 AT%T19,0,34 AT%T19,0,34 AT%T19,0,34 AT%T19,0,30 AT%T19,0,30 AT%T19,0,34 AT%T19,0,30 AT%T19,0,30 AT%T19,0,34 AT%T19,0,34 AT%T19,0,10 AT%T19,0,30 AT%T19,0,34
Result Code (Decimal) 52 1 52 52 52 52 52 52 37 52 52 52 52 52 48 48 52 48 48 52 52 16 48 52 1 of 2
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Country Luxembourg Mexico Netherlands New Zealand Norway Philippines Poland Portugal Russia Singapore South Africa Slovak Republic Slovenia Spain Sweden Switzerland Turkey United Kingdom United States
AT Command (Hexadecimal) AT%T19,0,34 AT%T19,0,34 AT%T19,0,34 AT%T19,0,09 AT%T19,0,34 AT%T19,0,30 AT%T19,0,30 AT%T19,0,34 AT%T19,0,34 AT%T19,0,30 AT%T19,0,35 AT%T19,0,34 AT%T19,0,30 AT%T19,0,34 AT%T19,0,34 AT%T19,0,34 AT%T19,0,34 AT%T19,0,34 AT%T19,0,34
Result Code (Decimal) 52 52 52 9 52 48 48 52 52 48 53 52 48 52 52 52 52 52 52 2 of 2
Enabling transmission over IP networks for modem, TTY, and fax calls
Prerequisites
The ability to transmit fax, modem, and TTY calls over IP trunks or LANs and WANs assumes that the endpoints sending and receiving the calls are connected to a private network that uses H.323 trunking or LAN connections between gateways and/or port networks. This type of transmission also assumes that calls can either be passed over the public network using ISDN-PRI trunks or passed over an H.323 private network to Communication Manager switches that are similarly enabled.
As a result, it is assumed that you have assigned, or will assign, to the network gateways the IP codec you define in this procedure. For our example, the network region 1 will be assigned codec set 1, which you are enabling to handle fax, modem, and TTY calls. To enable transmission over IP networks for modem, TTY, and fax calls: 1. Type change ip-codec-set 1 and press Enter. The IP Codec Set screen appears. Complete the fields as required for each media type you want to enable, and press Enter.
Using Avaya Terminal Emulator for LAN Connection to Communication Manager

You can download the Avaya Terminal Emulator from the main menu for the VisAbility Management Suite. Simply click Download next to the Administration menu item and follow the instructions. Once the Terminal Emulator is installed on your PC, use the following steps to establish a LAN connection to your Media Server. 1. Double-click the Terminal Emulator icon on your desktop. Alternatively, go to the Start menu, select Programs, then Avaya, then Terminal Emulator. The system displays the Terminal Emulator. 2. From the menu bar across the top of the screen, select Phones, then select Connection List. The system displays the Connections screen. 3. From the menu bar across the top, select Connection, then select New Connection. The system displays the Connection Settings screen. 4. Put in a name for the connection. Usually, this will be the name of your Media Server. 5. On the Host screen, click Telnet. 6. Click the Emulation tab at the top. The system displays the Emulation tab. 7. From the Emulator dragdown box, select the emulator you desire, usually 513BCT (default), AT&T 4410, AT&T or DECVT100. 8. In the Keyboard window, select pbx. 9. Click the Network tab. The system displays the Network tab. 10. In the IP address field, type the IP address of the Media Server. 11. In the TCP/IP port number field, type 5023 to log in directly to the Communication Manager SAT command line.
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12. Click OK. The Connection Settings screen disappears. 13. On the Connections screen, double-click the name of the connection you just set up. The Login prompt for the Communication Manager software appears. 14. Log in to Communication Manager to access the SAT command screen.
Using Avaya Terminal Emulator for Modem Connection to Communication Manager

This connection requires you to have a modem on your PC. It also requires you to do the following first: - Setting up Windows for Modem Connection to the Media Server (Windows 2000 or XP) on page 568 - Configuring the remote PC for PPP modem connection (Windows 2000 or XP, Terminal Emulator, or ASA) on page 569 Once the Terminal Emulator is installed on your PC and you have a modem attached and configured to both your PC and the Media Server, use the following steps to establish a modem connection to your Media Server. 1. Double-click the Terminal Emulator icon off of your desktop. Alternatively, go to the Start menu, select Programs, then select Avaya, and finally select Terminal Emulator. The system displays the Terminal Emulator. 2. From the menu bar across the top of the screen, select Phones, then select Connection List. The system displays the Connections screen. 3. From the menu bar across the top, select Connection, then select New Connection. The system displays the Connection Settings screen. 4. Put in a name for the connection. Usually, this will be the name of your Media Server. 5. In the Host window, click Telnet. 6. Click the Emulation tab at the top. The system displays the Emulation tab. 7. From the Emulator dragdown box, select the emulator you desire, usually 513BCT (default), AT&T 4410, AT&T or DECVT100. 8. In the Keyboard window, select pbx. 9. Click the Modem tab. The system displays the Modem tab.
10. In the IP address field, type the IP address of the connection Dialup Status box as noted in Step 9. 11. In the TCP/IP port number field, type 5023 to log in directly to the Communication Manager SAT command line. 12. In the Modem field, use the dragdown box to select the type of modem that your PC uses. 13. In the Serial port field, select the COM port you are using for your modem connection. 14. In the Baud rate field, select 9600 from the dragdown box. 15. Click the Dial Numbers tab. The system displays the Display Numbers tab. 16. Type the telephone number of the Media Server as appropriate. Enter 1 in the Country Code field for long-distance. 17. Click OK. 18. On the Connections screen, double-click. the name of the connection you just set up. 19. The PC dials up the Media Server, and when connected, the login prompt for the Communication Manager software appears. 20. Log in to Communication Manager to access the SAT command prompt screen.
Configuring Avaya Site Administration

When Avaya Site Administration is initially installed on a client machine, it needs to be configured to communicate with Communication Manager on the Media Server. When it runs initially, after downloading, you need to create a new entry for the switch connection. To create new entries for the switch, follow the procedure Adding a Switch Administration Item on page 575.
Adding a Switch Administration Item

1. Click File > New > Voice System. The system displays the Add Voice System screen . 2. Enter a name in the Voice System Name: field. 3. Click Next. The connection type dialog box displays. 4. Click the Network connection radio button. 5. Click Next. The Network Connection dialog box displays. 6. Enter the IP address used to connect to the Media Server. 7. Click Next. The Network Connection/Port Number dialog box displays. 8. TCP/IP Port Number: For the port number, enter port 5023.
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9. Click Next. The Network Connection/Timeout Parameters dialog box displays. Leave the default values for the timeout parameters. 10. Click Next. The login type dialog box displays. 11. Click the "I want to login manually each time" radio button. 12. Click Next. The switch summary dialog box displays. 13. Check the information, use the Next button to make corrections if necessary, and click the Next button to test the connection. 14. When the connection is successfully tested, click Next and then Finish.
Logging in to the Media Server with ASA

To start Avaya Site Administration, click Start > Programs > Avaya > Site Administration. Avaya Site Administration supports a terminal emulation mode, which is directly equivalent to SAT command interface. Avaya Site Administration also supports a whole range of other features, including the GEDI and Data Import. For more information refer to the Online Help, Guided Tour, and Show Me accessed from the Avaya Site Administration Help menu. To use Avaya Site Administration, open the application and select the switch (media server) you want to access. When prompted, log in. When you are logged in, click Start GEDI.
Screen and command change summary

(For S8300, S8700, or S8710 Media Servers) The following screens have been added or changed to accommodate G700 Media Gateways, S8300 Media Servers, and other media modules. Changes relevant to an S8300 or G700 configuration are summarized in this section.
Media Gateway changes

(For S8300, S8700, or S8710 Media Servers) The commands and screens for media gateways include:
The Media-Gateway administration screen is used to administer G700 Media Gateways and their media modules. Information is similar to the list media-gateway screen (next item), but also includes MAC address, network region, location and site data. The list media-gateway [print or schedule] command shows the list of currently administered gateways. Information includes the media gateway number, name, serial number, IP address, and whether or not this media gateway is currently registered with the call controller. The IP address field is blank until the media gateway registers once, then remains populated. The list configuration media-gateway x command allows you to list all the assigned ports on the media modules for the G700 Media Gateway specified by its number (x).
System-Parameters Customer-Options screen

(For S8300, S8700, or S8710 Media Servers) This screen has been updated to indicate the presence of an S8300 Media Server as a primary or standby call processor as listed below. See System-Parameters Customer-Options in the Screen Reference chapter of this document for a complete description of this screen.
The OPTIONAL FEATURES section contains a Local Survivable Processor (LSP) field. If it displays a y (yes), this S8300 Media Server is configured to provide standby call processing in case the primary media server is unavailable. See Configuring the Local Survivable Processor on page 558 for details. This display-only field can be set only by the license file. Two additional fields in this section indicate if the primary call-processing controller is an S8300 Media Server. If traditional port networking is disabled and Processor Ethernet is enabled, an S8300 Media Server is controlling telecommunications.
Port Network Support: set to n indicates that traditional port networking is disabled. An S8300 Media Server is the primary call controller. Processor Ethernet: set to y indicates the presence of an S8300 Media Server.
Quality of Service Monitoring

(For S8300, S8700, or S8710 Media Servers) Several screen changes allow you to monitor Quality of Service (QoS) on an S8300 Media Server with a G700 configuration. The media gateway can send data to a real-time control protocol (RTCP) server, which in turn monitors the network regions performance. Screens include:
An RTCP MONITOR SERVER section on the IP-Options System Parameters screen allows you to enter a single default IP address, server port, and RTCP report period that can be utilized by all administered network regions. This means you do not have to re-enter the IP address each time you access the IP Network Region screen. The IP Network Region screen also must be administered for QoS monitoring (for details, see Administration for Network Connectivity for Avaya Communication Manager, 555-233-504). If the RTCP Enabled field is left at default (y), then be sure to set a valid IP address in the IP-Options System Parameters screen. For situations that require customization, this screen is administered on a per IP network regional basis. Items to customize include:

Enabling or disabling of RTCP monitoring Modifications to the report flow rate Changes to the server IP address and server port
The list ip-network-region qos and list ip-network-region monitor commands list quality of service and monitor server parameters from the IP Network Region screen as follows:
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qos displays VoIP media and call control (and their 802.1p priority values), BBE DiffServ PHB values, RSVP profile and refresh rate. monitor displays RTCP monitor server IP address, port number, report flowrate, codec set, and UDP port range parameters.
Media Gateway serviceability commands

(For S8300, S8700, or S8710 Media Servers) Additional commands related to media gateways appear in Maintenance for the Avaya G700 Media Gateway controlled by an Avaya S8300 Media Server or an Avaya S8700 Media Server. These include:
The status media-gateways command provides an alarm summary, busyout summary, and link summary of all configured media gateways. Several commands have been modified to support the media gateway port identification format described in Command syntax changes for media modules on page 566. These include:

Message Sequence Trace (mst) display errors display alarms
SNMP Agents
The S8300, S8500, S8700, or S8710 Media Servers contain SNMP modules. A simplified SNMP manager exists to collect traps from network elements such as the Uninterruptible Power Supply (UPS), Ethernet switches, and media gateways. An SNMP alarm sub-agent exists to send SNMP traps to customer provided network managers. An SNMP alarm sub-agent exists to send alarms as traps to the Initialization and Administration System (INADS). An SNMP master agent, MIB-II sub-agent, and Communication Manager SNMP agent (CMSA) are provided. The co-resident CMSA is used to manage the co-resident call-processing software. Note: The following procedures are for the S8300, S8500, S8700, or S8710 Media Servers only.
Note:
SNMP Agents
Administering log-in permissions for SNMP

To set up a Communication Manager SNMP agent (CMSA), you first need the ability to display administration commands and get system measurements.
Instructions
1. On the SAT, type change permissions acpsnmp and press Enter. The Command Permissions Categories screen displays. Figure 202: Command Permission Categories screen
change permissions acpsnmp COMMAND PERMISSION CATEGORIES Login Name: acpsnmp COMMON COMMANDS Display Admin. and Maint. Data? y System Measurements? y System Mgmt Data Transfer Only? n ADMINISTRATION COMMANDS Administer Stations? n Administer Trunks? n Additional Restrictions? n MAINTENANCE COMMANDS Maintain Stations? n Maintain Trunks? n Maintain System? n Administer Features? n Administer Permissions? n Page 1 of x
Maintain Switch Circuit Packs? n Maintain Process Circuit Packs? n Maintain Enhanced DS1: n
2. In the Display Admin. and Maint. Data field, type y. 3. In the System Measurements field, type y. Note: To be able to do busy out and release commands, do steps 4-9, if applicable (based on your customer options): 4. In the Maintain Stations field, type y. 5. In the Maintain Trunks field, type y. 6. In the Maintain System field, type y.
Note:
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7. In the Maintain Switch Circuit Packs field, type y. 8. In the Maintain Process Circuit Packs field, type y. 9. In the Maintain Enhanced DS1 field, type y. 10. Press Enter to save your changes.
Adding trap destinations

A trap destination is an IP address that needs to receive SNMP alarm traps from the media server.
Instructions
To add a trap destination: 1. On the main page, under Alarms, click on SNMP Traps. The SNMP Trap page displays. Figure 203: SNMP Trap screen
2. Click Add. The Add Trap Destination screen displays.
SNMP Agents
Figure 204: Add Trap Destination screen
3. Check the Check to enable this destination box. 4. In the IP address field, enter the IP address for destination. 5. Select the SNMP version for the destination of the traps. You may select one or more than one version. 6. Complete the fields associated with the version(s) you selected: - SNMP version 1 In the Community name field, enter the SNMP community name. - SNMP version 2c a. Select the Notification type: trap or inform. b. In the Community name field, enter the SNMP community name. - SNMP version 3 a. Select the Notification type: trap or inform. b. In the User name field, enter an SNMP user name that the destination will recognize.
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c. In the Security Model field, type: none Traps are sent in plain text without a digital signature. authentication An authentication password must be given. SNMP v3 uses this pass phrase to digitally "sign" v3 traps using MD5 protocol (associate them with the user). privacy Both an authentication password and a privacy password must be given in order to provide user-specific authentication and encryption. Traps are signed as above and also encrypted using Data Encryption Standard (DES) protocol. d. If you selected authentication as your security model, then in the Authentication Password field, type a text string at least 8 characters long to provide user-specific authentication by means of a digital signature. The pass phrase can contain any characters except: ` \ & , ' " (for example: hon3yb38r). If you selected privacy as your security model, then complete the Authentication Password field as described in the previous paragraph. Also, in the Privacy Password field, type a text string at least 8 characters long to provide user-specific authentication and trap encryption. The pass phrase can contain any characters except: ` \ & , ' " (for example: k33p58f3). 7. Press Add to save your changes. 8. If you go back to check what the information looks like, under SNMP, click on SNMP Traps. The updated SNMP Traps screen displays. Figure 205: Updated SNMP Traps screen
9. Repeat the steps in this procedure to add as many trap destinations as are required.
SNMP Agents
Administering SNMP agents

This link provides support for administration of the co-resident SNMP master agent and Communication Manager SNMP agent (CMSA).

Enable and disable access to the CMSA Enable and disable each protocol (V1, V2, V3) individually. Any combination may be enabled. Administration of the password for the ACPSNMP login Enable SNMP busyout/release of Communication Manager objects and setting QOS parameters
You can use this page to allow or restrict SNMP services at the application level. (You can use the Firewall page Advance Settings to inhibit the reception of SNMP messages at the network level (see Turning on access for the SNMP ports at the network level on page 587). Both must be enabled for SNMP to function.) This screen is divided into three sections: 1. Communication Manager SNMP Agent

Shows if the CMSA is enabled (the checkbox is checked). Shows if the CMSA can be used to busyout and release boards, ports, trunk groups, and trunk members or to set QOS parameters (checkbox is checked).
2. SNMP Users / Communities
Shows the status of SNMP version 1 read-only and read-write communities. If a community has been administered, it displays. Shows the status of SNMP version 2c read-only and read-write communities. If a community has been administered, it displays. Shows the status of SNMP version 3 read-only and read-write users. If a user has been administered, its information displays. Passwords do not display; stars display to show a password has been administered. If a privacy password is used, an authentication password also must be given.
3. IP Addresses for SNMP Access

A list of IP addresses from which SNMP access is allowed, or All IP addresses.
Each SNMP version can be enabled and disabled independently of the other versions.
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Administering SNMP versions 1, 2c, and 3

! CAUTION:
CAUTION:
On S8700 or S8710 Media Servers, you must administer an SNMP agent exactly the same way in two places on both the active and duplicated media servers.
If you decide to use SNMP Version 3, there are three levels of security provided. 1. The user name with no password provides the same level of security as SNMP Version 1 and Version 2c. 2. The Authentication Password field provides an enhanced level of security. 3. The Privacy Password provides an additional level of security.
Instructions
To set up SNMP, you can use Versions 1, 2c, 3 or any combination of the three versions for the IP addresses. To set up versions 1 and 2c: 1. On the main page, under Alarms, click on SNMP Agents. The system displays the SNMP Agents screen.
SNMP Agents
Figure 206: SNMP Agents
2. Check the Master Agent status field for status of the SNMP Master Agent. If the agent is down, the Start/Stop button displays Start. In this case, CMSAs cannot operate. To restart the SNMP master agent, click Start. If the SNMP master agent is running, the Start/Stop button displays Stop. To stop the SNMP master agent, click Stop. 3. In the Communication Manager SNMP Agent section, check the Enable Agent box. If this box is checked, an SNMP manager can interact with Communication Manager using this CMSA and MIB-II sub-agent within the restrictions administered on this screen. If this box is not checked, SNMP access to Communication Manager is denied. Disabling this CMSA does not inhibit access to the SNMP master agent or MIB-II sub-agent running on this server. If you check the Enable busy-out / release and QOS parameter setting box, this CMSA can be used to busyout and release boards, ports, trunk groups, and trunk members. The CMSA can also be used to set QOS parameter settings (using SNMP commands). 4. In the Password field under Agent ACP Login, enter a new password to change the password this CMSA uses to log in to the call-processing software.
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5. In the Re-enter Password field, repeat the new password. Note: If these password fields are not administered correctly, all SNMP requests to the CMSA will fail.. 6. In the SNMP Version 1 section, check the Enable SNMP Version 1 box if SNMP Version 1 is needed. This is the SNMP version of the protocol to be used in communicating with the CMSAs on the server. Note: The Community Name fields are the authentication mechanism for SNMP v1 and v2c. The name can contain up to 50 characters. Any character can be used except ". There must be no spaces and the text is case sensitive. 7. In the Community Name(read-only) field, type the name. 8. In the Community Name(read-write) field, type the name. The user can query agents for information (SNMP GETSs) and send commands to an agent (SNMP SETs). 9. In the SNMP version 2c section, check the Enable SNMP Version 2c box if SNMP Version 2 is needed. 10. In the Community Name (read-only) field, type the name. 11. In the Community Name (read-write) field, type the name. 12. Scroll down to the SNMP Version 3 section and check the Enable SNMP Version 3 box if SNMP Version 3 is needed. This is the SNMP version of the protocol to be used in communicating with the SNMP agents on the server. 13. In the User Name field, type the user name. The user can query only for information. Your entry must be in any alphanumeric format and up to 50 characters in length. 14. (Optional) In the Authentication Password field, type the security password. Your entry must be in any alphanumeric format and up to 50 characters in length. Note: If you did not do Step 14, you cannot do Step 15. 15. (Optional) In the Privacy Password field, type the security password. 16. In the IP Addresses for SNMP Access section, check either: - Any IP Address, and go to Step 19. - Following IP addresses, and continue with Step 17.
Note:
Note:
Note:
SNMP Agents
17. If you selected Following IP addresses, in the IP address 1 field, type the IP address. The SNMP agents on this server can be programmed to accept incoming SNMP messages from a restricted list of SNMP managers. If an SNMP message is received from an IP address not listed, it is dropped. 18. Repeat Step 17until all IP addresses are listed. 19. Press Enter to save your changes.
Displaying the MIB Reference Document

The Management Information Base (MIB) reference document lists the details of Communication Manager data for SNMP management. The MIB can be used to interpret SNMP data that is supported by the Communication Manager SNMP Agent. To display the MIB reference document: 1. On the main page, under Alarms, click on SNMP Agents. The system displays the SNMP Agents page. 2. Click on Download G3-Avaya-MIB. The system displays a text file of the MIB.
Turning on access for the SNMP ports at the network level

On an S8300, S8500, S8300, S8700, or S8710 Media Server, you must turn on network access for the SNMP ports to allow SNMP access to Communication Manager. To turn on (or turn off) network access for SNMP ports, complete the following steps. To display the MIB reference document: 1. On the main page, under Security, click Firewall. The system displays the Firewall screen.
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Figure 207: Firewall screen
2. Click the Advanced Setting button.
SNMP Agents
Figure 208: Firewall Advanced Setting screen
3. Scroll down to the fields for SNMP. These are:

snmp 161/tcp snmp 161/udp snmptrap 1
4. Click on the Input to Server and Output to Server boxes to either turn the ports on or turn them off. When a check appears in the box, the ports are on.
! CAUTION:
CAUTION:
All input and output boxes for SNMP ports must be turned on (checked) for SNMP access to Communication Manager to work.
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Chapter 17: Collecting Billing Information
Collecting Information About Calls

Call Detail Recording (CDR) collects detailed information about all incoming and outgoing calls on specified trunk groups. If you use intraswitch CDR, you can also collect information about calls between designated extensions on Avaya Communication Manager. Communication Manager sends this information to a printer or to some other CDR output device that collects call records and that may also provide reports. You can have a call accounting system directly connected to your server or media server running Communication Manager. If you are recording call details from several servers, Communication Manager may send the records to a collection device for storage. A system called a poller may then take these records and send them to the call accounting system. The call accounting system sorts them, and produces reports that you can use to compute call costs, allocate charges, analyze calling patterns, detect unauthorized calls, and keep track of unnecessary calls.
Before you start

The call accounting system that you use may be sold by Avaya, or it may come from a different vendor. You need to know how your call accounting system is set up, what type of call accounting system or call detail recording unit you are using, and how it is connected to the server running Communication Manager. You also need to know the format of record that your call accounting system requires.
Instructions
In this example, we are going to establish call detail recording for all calls that come in on trunk group 1 (our CO trunk). We are going to set up CDR so that any call that is handled by an attendant produces a separate record for the attendant part of the call. 1. Type change trunk-group 1 and press Enter. The Trunk Group screen appears.
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Collecting Billing Information

TRUNK GROUP Group Number: Group Name: Direction: Dial Access? Queue Length: Comm Type: Prefix-1? 1 Group Type: Outside calls COR: two-way Outgoing Display? n Busy Threshold: 0 Country: 1 voice Auth Code? y Trunk Flash? co CDR Reports: y 85 TN: 1__ TAC: 105 n 99 Night Service: 1234 Incoming Destination: attd n Digit Absorption List: _ n Toll Restricted? y
TRUNK PARAMETERS Trunk Type: ground start Outgoing Dial Type: tone Trunk Termination: rc Auto Guard? n
Cut-Through? n Disconnect Timing(msec): 500_ Sig Bit Inversion: none
Call Still Held? n Trunk Gain: high
Disconnect Supervision - In? y Answer Supervision Timeout: 10
Out? n Receive Answer Supervision? n
2. In the CDR Reports field, type y. This tells Communication Manager to create call records for calls made over this trunk group. 3. Press Enter to save your changes. 4. Type change system-parameters cdr and press Enter. The CDR System Parameters screen appears.
Collecting Information About Calls
Figure 210: CDR System Parameters

CDR SYSTEM PARAMETERS Page 1 of X Node Number (Local PBX ID): 1 CDR Date Format: month/day Primary Output Format: ___________ Primary Output Ext: ________ Secondary Output Format: ___________ Secondary Output Ext: ________ Use ISDN Layouts? _ EIA Device Bit Rate: ____ Use Enhanced Formats? _ Modify Circuit ID Display? _ Remove # from Called Number? _ Record Outgoing Calls Only? _ Intra-switch CDR? _ Suppress CDR for Ineffective Call Attempts? _ Outg Trk Call Splitting? _ Disconnect Information in Place of FRL? _ Outg Attd Call Record? _ Interworking Feat-flag? _ Force Entry of Acct Code for Calls Marked on Toll Analysis Screen? _ Calls to Hunt Group - Record: __________ Record Called Vector Directory Number Instead of Group or Member? _ Record Called Agent Login ID Instead of Group or Member? _ Inc Trk Call Splitting? _ Inc Attd Call Record? _ Record Non-Call-Assoc TSC? _ Call Record Handling Option: _________ Record Call-Assoc TSC? _ Digits to Record for Outgoing Calls: _________ Privacy - Digits to Hide: _ CDR Account Code Length: __
5. In the CDR Format field, type month/day. This determines how the date will appear on the header record. 6. In the Primary Output Format field, type Unformatted. This is the record format that our call accounting system requires. Check with your call accounting vendor to determine the correct record format for your system. 7. In the Primary Output Ext. field, type 2055. This is the extension of the data module that we use to connect to our call accounting system. 8. In the Record Outgoing Calls Only field, type n. This tells Communication Manager to create records for both incoming and outgoing calls over all trunk groups that use CDR. 9. In the Outg Trk Call Splitting and Inc Trk Call Splitting fields, type y. This tells the system to create a separate record for any portion of an incoming or outgoing call that is transferred or conferenced. 10. In the Outg Att Call Record and Inc Att Call Record fields, type y. This tells the system to create a separate record for the attendant portion of any incoming or outgoing call.
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More information
You can also administer Communication Manager to produce separate records for calls that are conferenced or transferred. This is called Call Splitting. There are many other variations that you can administer for CDR, and these are described in the screens section of this book.
Related topics
For additional information on CDR, see Feature Description and Implementation for Avaya Communication Manager, 555-245-205. For more information about how to connect a CDR output device, see the Installation for Adjuncts and Peripherals for Avaya Communication Manager. The Call Detail Acquisition and Processing Reference Manual also contains CDR information, but has not been updated in several years and is no longer entirely accurate.
Recording Calls Between Users on the Same Server

Call detail recording generally records only those calls either originating or terminating outside the server running Communication Manager. There may be times when you need to record calls between users on the local server. Intra-switch CDR lets you track calls made to and from local extensions.
Instructions
In this example, we administer Communication Manager to record all calls to and from extensions 5100, 5101, and 5102. 1. Type change system-parameters cdr and press Enter. The CDR System Parameters screen appears. 2. In the Intraswitch CDR field, type y. 3. Press Enter to save your changes. 4. Type change intra-switch-cdr and press Enter. The Intra-Switch CDR screen appears.
Recording Calls Between Users on the Same Server
Figure 211: Intra-Switch CDR screen

Page 1 of 1 INTRA-SWITCH CDR Assigned Members: 2 of 100 administered 1: 72447 _ 19: 37: 55: 2: 72448 20: 38: 56: 3: _ 21: 39: 57: 4: _ 22: 40: 58: 5: 23: 41: 59: 6: 24: 42: 60: 7: 25: 43: 61: 8: 26: 44: 62: 9: 27: 45: 63: 10: 28: 46: 64: 11: 29: 47: 65: 12: 30: 48: 66: 13: 31: 49: 67: 14: 32: 50: 68: 15: 33: 51: 69: 16: 34: 52: 70: 17: 35: 53: 71: 18: 36: 54: 72:
73: 74: 75: 76: 77: 78: 79: 80: 81: 82: 83: 84: 85: 86: 87: 88: 89: 90:
91: 92: 93: 94: 95: 96: 97: 98: 99: 100. 101: 102: 103: 104: 105: 106: 107: 108:
5. In the first three available slots, type 5100, 5101, and 5102. 6. Press Enter to save your changes. 7. Communication Manager will now produce call records for all calls to and from these extensions, including those that originated on the local server.
Related topics
See Intra-Switch CDR on page 1118 for more detailed information.
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Tracking Calls by Account Code

You can have your users to enter account codes before they make calls. By doing this, you can have a record of how much time was spent on the telephone doing business with or for a particular client.
Instructions
In this example, we are going to set up the system to allow the user at extension 5004 to enter a 5-digit account code before making a call. 1. Type change system-parameters cdr and press Enter. The CDR System Parameters screen appears. Figure 212: CDR System Parameters screen
CDR SYSTEM PARAMETERS Page 1 of X Node Number (Local PBX ID): 1 CDR Date Format: _________ Primary Output Format: ___________ Primary Output Ext: ________ Secondary Output Format: ___________ Secondary Output Ext: ________ Use ISDN Layouts? _ EIA Device Bit Rate: ____ Use Enhanced Formats? _ Modify Circuit ID Display? _ Remove # from Called Number? _ Record Outgoing Calls Only? _ Intra-switch CDR? _ Suppress CDR for Ineffective Call Attempts? _ Outg Trk Call Splitting? _ Disconnect Information in Place of FRL? _ Outg Attd Call Record? _ Interworking Feat-flag? _ Force Entry of Acct Code for Calls Marked on Toll Analysis Screen? _ Calls to Hunt Group - Record: __________ Record Called Vector Directory Number Instead of Group or Member? _ Record Called Agent Login ID Instead of Group or Member? _ Inc Trk Call Splitting? _ Inc Attd Call Record? _ Record Non-Call-Assoc TSC? _ Call Record Handling Option: _________ Record Call-Assoc TSC? _ Digits to Record for Outgoing Calls: _________ Privacy - Digits to Hide: _ CDR Account Code Length: __
2. In the CDR Account Code Length field, type 5. 3. Press Enter to save your changes. 4. Assign an account button on the Station screen for extension 5004. See Adding Feature Buttons on page 121 for more information. 5. Provide your users with a list of account codes to use. 6. You can also assign a Feature Access Code and give this to your users.
Forcing Users to Enter Account Codes
Forcing Users to Enter Account Codes

Forced Entry of Account Codes is another form of account code dialing. You can use it to allow certain types of calls only with an account code, to track fax machine usage by account, or just to make sure that you get account information on all relevant calls.
Before you start

Before you can administer Forced Entry of Account Codes, it must be enabled on the System Parameters Customer-Options screens. If it is not, please contact your Avaya representative.
Instructions
In this example, we administer the system to force users in our North American office to enter an account code before making international calls. 1. Type change system-parameters cdr and press Enter. The CDR System Parameters screen appears. 2. In the Force Entry of Acct Code for Calls Marked on Toll Analysis Form field, type y. 3. In the CDR Account Code Length field, type 5. 4. Press Enter to save your changes. 5. Type change toll 0 and press Enter. 6. The Toll Analysis screen appears.
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Figure 213: Toll Analysis screen

change toll analysis Page 1 of 1 TOLL ANALYSIS Percent Full:_ Location: Total Toll CDR <--Unrestricted Call List--> Min Max RCL List FEAC 1 2 3 4 5 6 7 8 9 10 1__ 1__ _ x _ _ _ _ _ _ _ _ _ _ _ 9__ 17_ _ x x _ _ _ _ _ _ _ _ _ _ 10_ 18_ _ x x _ _ _ _ _ _ _ _ _ _ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _
Dialed String 0____________________ 01___________________ 011__________________ _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ _____________________
7. In the first available Dialed String field, type 011. This is the international access code for this office. 8. In the Total Min and Max columns, type 10 and 18, respectively. This is the minimum and maximum number of digits the system will analyze when determining how to handle the call. 9. In the Toll List and CDR FEAC columns, type x. 10. Press Enter to save your changes.
More information
You can also establish a class of restriction with Forced Entry of Account Codes set to y, and assign this class of restriction (COR) to trunks or other facilities that you want to restrict. With this method, all users with this COR must enter account codes before making any outgoing trunk calls. See Class of Restriction on page 813 for more information.
Receiving Call-Charge Information

Avaya Communication Manager provides two ways to receive information from the public network about the cost of calls. Note that this service is not offered by the public network in some countries, including the US.
Advice of Charge (AOC, for ISDN trunks) collects charge information from the public network for each outgoing call. Charge advice is a number representing the cost of a call; it may be recorded as either a charging or currency unit. Periodic Pulse Metering (PPM, for non-ISDN trunks) accumulates pulses transmitted from the public network at periodic intervals during an outgoing trunk call. At the end of the call, the number of pulses collected is the basis for determining charges.
Before you start

You need to request either AOC or PPM service from your network provider. In some areas, your choice may be limited. Your Avaya technical support representative can help you determine the type of service you need. Note: This service is not offered by the public network in some countries, including the U.S.
Note:
Collecting call charge information over ISDN

In this example, we administer the system to provide Advice of Charge over an existing ISDN trunk group, at the end of a call. This information will appear on CDR reports. 1. Type change trunk-group 2. The Trunk Group screen appears with existing administration for this ISDN trunk group.
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Page 1 of x TRUNK GROUP Group Number: Group Name: Direction: Dial Access? Queue Length: Service Type: 2 Group Type: isdn CDR Reports: y OUTSIDE_CALL_______________ COR: 1_ TN: 1__ TAC: ____ two-way_ Outgoing Display? n n Busy Threshold: 99_ Night Service: ________ 0__ public-ntwrk Auth Code? n TestCall ITC: rest Far End Test Line No: _______________ TestCall BCC: 4 TRUNK PARAMETERS Codeset to Send Display: 6 Codeset to Send TCM,Lookahead: 6 Max Message Size to Send: 260 Charge Advice: none_____________ Supplementary Service Protocol: a Digit Handling(in/out):enbloc/enbloc Trunk Hunt: cyclical QSIG Value-Added Avaya? n Connected to Toll? n STT Loss: normal DTT to DCO Loss: normal Calling Number - Delete: ___ Insert: _______________ Numbering Format: _______ Bit Rate: 1200_ Synchronization: async Duplex: full Disconnect Supervision - In? y Out? n Answer Supervision Timeout: 0__
2. In the CDR Reports field, type y. This ensures that the AOC information appears on the CDR report. 3. Verify that Service Type is public-ntwrk. 4. In the Supplementary Service Protocol field, type a. 5. The Charge Advice field, type end-on-request. This ensures that Communication Manager will place one request for charge information. This reduces the amount of information passed to Communication Manager and consumes less processor time than other options. 6. Press Enter to save your changes.
Receiving call-charge information over non-ISDN trunks

In this example, we will administer an existing Direct Inward and Outward Dialing (DIOD) trunk to receive PPM from the public network. 1. Type change trunk-group 3. Page 1 of the Trunk Group screen appears with existing administration for this trunk group. Click the numbered page tabs or Next Page to find fields that appear on subsequent pages of the Trunk Group screen.

Page 1 of x TRUNK GROUP Group Number: 3 Group Type: Group Name: DIOD_PPM___________________ COR: Direction: two-way_ Outgoing Display? Dial Access? n Busy Threshold: Queue Length: 0__ Comm Type: voice Auth Code? Prefix-1? y Trunk Flash? TRUNK PARAMETERS Trunk Type: auto/immed Outgoing Dial Type: tone Trunk Termination: rc Digit Treatment: Expected Digits: diod 1_ n 99_ n n CDR Reports: y TN: 1__ TAC: 112_ Night Service: ________ Digit Absorption List: Toll Restricted? y
Incoming Dial Type: tone Digits: Sig Bit Inversion: none
Trunk Gain: high Drop Treatment: silence Disconnect Supervision - In? y Out? n Answer Supervision Timeout: 0__ Recieve Answer Supervision: y
2. In the CDR Reports field, type y. This ensures that the PPM information appears on the CDR report. 3. In the Direction field, type two-way. 4. In the PPM field, type y. 5. In the Frequency field, type 50/12. This is the signal frequency (in kHz). The frequency you will use depends on what the circuit pack you use is able to accept. See Tone Generation on page 1529 for more information. 6. In the Administrable Timers section, set the Outgoing Glare Guard timer to 5 seconds. 7. Press Enter to save your changes. 8. You also need to ensure that the values of the Digital Metering Pulse Minimum, Maximum and Value on the DS1 Circuit Pack screen are appropriate to the values offered by your service provider. See DS1 Circuit Pack on page 928 for more information.
Related topics
For more information about AOC and PPM, see "Call Charge Information" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205.
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Viewing Call Charge Information

Avaya Communication Manager provides two ways for you to view call-charge information: on a telephone display or as part of the Call Detail Recording (CDR) report. From a display, users can see the cost of an outgoing call, both while the call is in progress and at the end of the call.
Instructions
In this example, we administer extension 5040 to be able to view the charge of a call in progress. The charges will appear in currency units (in this case, Lira) on the users telephone display. 1. Type change trunk-group 2 and press Enter. The Trunk Group screen appears. Figure 216: Trunk Group screen
add trunk-group next TRUNK FEATURES ACA Assignment? _ Page 2 of x Measured: ____ Maintenance Tests? _ Data Restriction? _ Abandoned Call Search? _ Suppress # Outpulsing? _ Charge Conversion: Decimal Point: Currency Symbol: Charge Type: _____ ______ ___ _______
Receive Analog Incoming Call ID: Per Call CPN Blocking Code: Per Call CPN Unblocking Code: MF Tariff Free? Outgoing ANI: _______________
________ ___ ___ _
2. In the Charge Conversion field, type 200. This indicates that one charge unit sent from the service provider is equal to 200 units, in this case, Lira. 3. In the Decimal Point field, type none. 4. In the Charge Type field, type Lira. 5. Press Enter to save your changes.
Viewing Call Charge Information
6. Type change system-parameters features and press Enter. The Feature-Related System Parameters screen appears. 7. In the Charge Display Update Frequency (seconds) field, type 30. Frequent display updates may have considerable performance impact. 8. Press Enter to save your changes. 9. Now assign extension 5040 a disp-chrg button to give this user the ability to control the charge display. See Adding Feature Buttons on page 121 for more information.
More information
If you want end users to control when they view this information, you can assign a display button that they can press to see the current call charges. If you want call charges to display automatically whenever a user places an outgoing call, you can set Automatic Charge Display to y on the users COR screen.
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Chapter 18: Command Reference

This chapter contains descriptions of Communication Manager commands that are used in performing administrative tasks. These are most often commands that are invoked by actions such as add, change, and remove. For maintenance-related commands that are invoked using commands such as list, display, and status, see Maintenance Commands for Avaya Communication Manager, Media Gateways and Servers, 03-300191. Also see Reports for Avaya Communication Manager, 555-233-505. Avaya Communication Manager software utilizes the following command syntax: action object qualifier Use the commands in the tables below to access each administration screen. Enter text in the command font exactly as shown, or an abbreviated form of the word may be entered. MAX is the maximum number available in your system configuration. Enter the proper variable for your system when variable font appears. Brackets [ ] indicate the qualifier is optional. Some qualifiers are not available on all systems. For example, on an Avaya S8300 Media Server with Avaya G700 Media Gateway, the print qualifier is supported on Linux and Windows platforms only when the command has been entered on a 4410-emulation terminal type. Entering print using emulation of any other terminal type will result an error message: "pr not supported by platform." For additional command information, see Maintenance Commands Reference, 555-245-101, or Reports for Avaya Communication Manager, 555-233-505.
Command Reference
AAR and ARS Digit Analysis Table
Action change change Object aar analysis ars analysis Qualifier digits 0 to 9 | * | x | X [min n] digits 0 to 9 | * | x | X [location (n | all))] [min n] 1 of 2
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Command Reference
Action display display list list
Object aar analysis ars analysis aar analysis ars analysis
Qualifier digits 0 to 9 | * | x | X [min n] [print | schedule] digits 0 to 9 | * | x | X [location (n | all))] [min n] [print | schedule] [start string] [count n] [route (n | r1-r32)] [node n] [to-node n] [print | schedule] [start string] [route (n | r1-r32 | p1-p2000)] [location (n | all)] [node n] [to-node n] [count n] [schedule] dialed number [location (n | all)] [partition n] [print | schedule] dialed number [location (n | all)] [partition n] [schedule] 2 of 2
list list
aar route-chosen ars route-chosen
AAR and ARS Digit Conversion Table

Action change change display display list list Object aar digit-conversion ars digit-conversion aar digit-conversion ars digit-conversion aar digit-conversion ars digit-conversion Qualifier digits 0 to 9 | * | x | X digits 0 to 9 | * | x | X [location (n | all))] digits 0 to 9 | * | x | X [print | schedule] digits 0 to 9 | * | x | X [location (n | all))] [print | schedule] [start matching pattern] [count n] [print | schedule] [start matching pattern] [count n] [location (n | all))] [print | schedule]
Command Reference
Abbreviated Dialing Lists

Action add change display remove Object abbreviated-dialing enhanced abbreviated-dialing enhanced abbreviated-dialing enhanced abbreviated-dialing enhanced Qualifier dial code first digit(s) (3 digits 0-9 | 4 digits 00-99) [list 1 | list 2] dial code first digit(s) (3 digits 0-9 | 4 digits 00-99) [list 1 | list 2] dial code first digit(s) (3 digits 0-9 | 4 digits 00-99) [print | schedule] dial code first digit(s) (3 digits 0-9 | 4 digits 00-99) [list 1 | list 2]
Action add change display list remove
Object abbreviated-dialing group abbreviated-dialing group abbreviated-dialing group abbreviated-dialing group abbreviated-dialing group
Qualifier n | next n n [print | schedule] [number n] [to-number n] [count n] [print | schedule] n
Action change display list
Object abbreviated-dialing personal abbreviated-dialing personal abbreviated-dialing personal
Qualifier extension with personal list and list (1-3) extension with personal list and list (1-3) [print | schedule] [ext n][to-ext n][count n] [print | schedule]
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Command Reference
Action add change display remove
Object abbreviated-dialing system abbreviated-dialing system abbreviated-dialing system abbreviated-dialing system
Qualifier
[print | schedule]
Action add change display remove
Object abbreviated-dialing 7103A-buttons abbreviated-dialing 7103A-buttons abbreviated-dialing 7103A-buttons abbreviated-dialing 7103A-buttons
Qualifier
[print | schedule]
Access Endpoint
Action add change display duplicate remove list Object access-endpoint access-endpoint access-endpoint access-endpoint access-endpoint access-endpoint Qualifier extension | next extension extension [print | schedule] extension extension extension (starting) [count n] [print | schedule]
Command Reference
Action add change display duplicate remove list Object administered-connection administered-connection administered-connection administered-connection administered-connection administered-connection Qualifier n | next n n | all [print | schedule] administered-connection n [count n] n starting number [count n] [print | schedule]
Administration Change Notification

Action notify Object history Qualifier
Alias Station
Action change display Object alias station alias station [print | schedule] Qualifier
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Command Reference
Alphanumeric Dialing Table

Action change display Object alphanumeric-dial-table alphanumeric-dial-table Qualifier [entry name] [next] [entry name] [print | schedule]
Announcements/Audio Sources
Action change change display display disable enable erase list copy restore Object announcements integ-annc-brd-loc announcements integrated-annc-boards announcement-board announcement-board announcements integrated-annc-boards announcements announcements n [print | schedule] [print | schedule] n n board-location | gateway location board-location | gateway location [schedule] [SPE-A | SPE-B] [target device [disk | removable-media]] to cabinet location [disk | removable-media] [to cabinet location] [SPE-A | SPE-B | active | standby | either | both] [disk | removable-media] [from cabinet location)] [spe-active | spe-standby] [from cabinet location] Qualifier n
save
announcements
Command Reference
ARS Toll Table

Action change display Object ars toll ars toll Qualifier n:xxx (1 to MAX:office code) n:xyy:nn; : x(2-MAX); y (0-MAX); y (0-MAX) n:xxx (1 to MAX:office code) n:xyy: nn; : x (2-MAX); y (0-MAX); y (0-MAX) [print | schedule]
ATM Board
Action status Object atm board Qualifier board location [print]
Attendant Console
Action add change display remove Object attendant attendant attendant attendant Qualifier n n n [print | schedule] n
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Command Reference
Authorization Code COR Mapping

Action change display list Object authorization-code authorization-code authorization-code Qualifier auth n auth n [print | schedule] [start code] [count n] [cor x] [to-cor x] [print | schedule]
Best Service Routing

Action add change display list remove Object best-service-routing best-service-routing best-service-routing best-service-routing best-service-routing Qualifier n | next n n [print | schedule] starting number [count n] [print | schedule] n
Boot Image
Action get set Object boot-image boot-image Qualifier board location [print] board location [image 1 | image 2]
Command Reference
Bulletin Board
Action change display Object bulletin-board bulletin-board [print | schedule] Qualifier
Button Type
Action list usage list usage list usage list usage list usage Object button-type button-type crss-alert button-type hunt-ns button-type night-serv button-type trunk-ns Qualifier [print | schedule] [schedule] [hunt-grp n] [schedule] [schedule] [trunk-grp n] [schedule]
Call Vector
Action change display Object vector vector Qualifier n n [print | schedule]
CAMA Numbering Format

Action change display Object cama-numbering cama-numbering [print | schedule] Qualifier
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Command Reference
CDR System Parameters

Action change display Object system-parameters cdr system-parameters cdr [print | schedule] Qualifier
C-LAN
Action status status status Object clan-ip clan-port clan-usage Qualifier c-lan board location c-lan board location
Class of Restriction
Action change display list Object cor cor cor Qualifier 0-MAX 0-MAX [print | schedule] [cor n] [to-cor n] [print | schedule]
Class of Service
Action change display Object cos cos [print | schedule] Qualifier
Command Reference
Code Calling IDs

Action change display Object paging code-calling-ids paging code-calling-ids [print | schedule] Qualifier
Command Permission Categories

Action change display Object permissions permissions Qualifier login-id login-id [print | schedule]
Console-Parameters
Action change display Object console-parameters console-parameters [print | schedule] Qualifier
Coverage Answer Group

Action add change display list remove Object coverage answer-group coverage answer-group coverage answer-group coverage answer-group coverage answer-group Qualifier n | next n n [print | schedule] [number n] [to-number n] [name x] [count n] [print | schedule] n
615
Command Reference
Coverage Path
Action add change display list remove Object coverage path coverage path coverage path coverage path coverage path Qualifier n | next n n [print | schedule] [path n] [to-path n] [count n] [print | schedule] n
Coverage Time of Day

Action add change display remove Object coverage time-of-day coverage time-of-day coverage time-of-day coverage time-of-day Qualifier n | next n n [print | schedule] n
Crm-Features
Action list Object crm-features Qualifier
Command Reference
CTI-Link
Action add busyout change display list list remove test Object cti-link cti-link cti-link cti-link cti-link usage cti-link cti-link cti-link Qualifier link n | next link n link n link n [print | schedule] [cti-link number n] [count n] [print | schedule] [cti-link number n] [print | schedule] link n link n [long | short] [repeat (1-100) | clear]
Data Modules
Action add change display list Object data-module data-module data-module data-module Qualifier extension | next extension extension [print | schedule] [ext n] [to-ext n][name x][count n] [print | schedule]
Date and Time

Action set display Object time time [print | schedule] Qualifier
617
Command Reference
Daylight Savings Rules

Action change display Object daylight-savings-rules daylight-savings-rules [print | schedule] Qualifier
DCS to QSIG TSC Gateway

Action change display Object isdn dcs-qsig-tsc-gateway isdn dcs-qsig-tsc-gateway [print | schedule] Qualifier
Dial Plan Analysis Table

Action change display Object dialplan analysis dialplan analysis [print | schedule] Qualifier
Dial Plan Parameters

Action change display Object dialplan parameters dialplan parameters [print | schedule] Qualifier
Command Reference
Digit Absorption
Action change display Object digit-absorption digit-absorption Qualifier 0-4 0-4 [print | schedule]
Digit String
Action list usage Object digit-string Qualifier string (0-9, +?*#~prwWms) [print | schedule]
Display-Messages Button Labels

Action change display Object display-message button-labels display-message button-labels [print | schedule] Qualifier
DLG CTI Link

Action status Object dlg cti-link Qualifier [print]
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Command Reference
DLG Interface
Action status Object dlg interface Qualifier [print]
DS1 Circuit Pack

Action add change display list Object ds1 ds1 ds1 measurements ds1 summary Qualifier board location board location [print | schedule] board location [print | schedule] board location [local | carrier-local | remote] [print | schedule] board location [local | carrier-local | remote] [print | schedule] board location
list
measurements ds1 log
remove
ds1
Ethernet Option
Action get set Object ethernet-option boot-image Qualifier [cabinet n carrier (A-E) slot n] [print] [cabinet n carrier (A-E) slot n] image 1 | image 2
Command Reference
Extended Pickup Group

Action change display list Object extended-pickup-group extended-pickup-group extended-pickup-group Qualifier n n [print | schedule] [number n] [to-number n] [count n] [print | schedule]
Extension
Action list usage change Object extension extension-station Qualifier extension [vector] [print | schedule] extension
Extensions Administered to have an MCT-Control Button

Action change Object mct-group-extensions Qualifier
ExtensionType
Action list Object extension-type Qualifier [extension (starting n)] [[type x] [cor x] [to-cor x] [cos x] [to-cos x] [count n] [print | schedule]
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Command Reference
Feature Access Code

Action change display Object feature-access-codes feature-access-codes [print | schedule] Qualifier
Feature-Related System Parameters

Action change display Object system-parameters features system-parameters features [print | schedule] Qualifier
Firmware Station Download

Action change display status Object firmware station-download firmware station-download firmware station-download [last] Qualifier
Group Paging
Action add change display Object group-page group-page group-page Qualifier n | next n n [print | schedule]
Command Reference
History
Action list Object history Qualifier [date MM | date MM/DD] [time HH | time HH:MM] [login x] [action x] [object x] [qualifier x] [print | schedule]
Holiday Table
Action change display list usage Object holiday-table holiday-table holiday-table Qualifier n n [print | schedule] n [print | schedule]
Hospitality
Action change display Object system-parameters hospitality system-parameters hospitality [print | schedule] Qualifier
623
Command Reference
Hunt Group
Action add change display list remove list usage list Object hunt-group hunt-group hunt-group hunt-group hunt-group hunt-group members hunt-group Qualifier n | next n n [number n][to-number n] [count n] [print | schedule] [number n] [to-number n] [name x] [type x] [ext n] [to-ext n] [count n] [print | schedule] n group n [vector][print | schedule] hunt group n [ext n] [to-ext n] [name x] [loginid n] [to-loginid n] [logname x] [count n] [print | schedule]
Integrated Announcements
Action change display Object integ-annc-brd-loc integrated-annc-boards [print | schedule] Qualifier
Intercom Group
Action add change display list remove Object intercom-group intercom-group intercom-group intercom-group intercom-group Qualifier n | next n n [print | schedule] [number n] [to-number n] [count n] [print | schedule] n
Command Reference
Inter-Exchange Carrier (IXC) codes

Action change display Object ixc-codes ixc-codes [print | schedule] Qualifier
Intra-Switch CDR
Action add change display list Object intra-switch-cdr intra-switch-cdr intra-switch-cdr intra-switch-cdr extension extension [print | schedule] extension [count n] [print | schedule] Qualifier
IP Address
Action list usage Object ip-address Qualifier IP address [print | schedule]
IP Codec Set
Action change display Object ip-codec-set ip-codec-set Qualifier n n [print | schedule]
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Command Reference
IP Interface
Action list add change display remove Object ip-interface ip-interface ip-interface ip-interface ip-interface Qualifier [print | schedule] [cabinet n]; carrier (A-E); slot n procr] [cabinet n]; carrier (A-E); slot n procr] [cabinet n]; carrier (A-E); slot n procr [schedule]] [cabinet n]; carrier (A-E); slot n procr]
IP Network Map
Action change display Object ip-network-map ip-network-map [print | schedule] Qualifier
IP Network Regions
Action change display status Object ip-network- region ip-network- region ip-network- region Qualifier region number n n [print | schedule] n [print | schedule]
Command Reference
IP Node Name
Action change list-usage Object node-name ip node-name Qualifier [node-name (up to 15 characters)] node name [print | schedule]
IP Options System Parameters

Action display Object system-parameters ip-options Qualifier n [print | schedule]
IP Route
Action add change display Object ip-route ip-route ip-route Qualifier n | next n n [print | schedule]
IP Services
Action change display Object ip-services ip-services [print | schedule] Qualifier
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Command Reference
IP Station
Action reset Object ip-station Qualifier [ip-phones | all-ip] [network-region n | all-regions]
ISDN Numbering Private

Action change display Object isdn private-numbering isdn private-numbering [print | schedule] Qualifier
ISDN Numbering Public/ Unknown

Action change display Object isdn public-unknown-numbering isdn public-unknown-numbering [print | schedule] Qualifier
ISDN Tandem Calling Party Number

Action change Object tandem-calling-party-number Qualifier
Command Reference
ISDN-BRI Trunk Circuit Pack

Action add change display remove Object bri-trunk-board bri-trunk-board bri-trunk-board bri-trunk-board Qualifier [board location | gateway location] [board location | gateway location] [cabinet n; carrier (A-E); slot n [print | schedule] [board location | gateway location]
Language Translations (Display Messages)

Action change display change display change display change display change display change display change display Object display-messages auto-wakeup-dn-dst display-messages auto-wakeup-dn-dst display-messages call-identifiers display-messages call-identifiers display-messages date-time display-messages date-time display-messages leave-word-calling display-messages leave-word-calling display-messages malicious-call-trace display-messages malicious-call-trace display-messages miscellaneous-features display-messages miscellaneous-features display-messages property-management display-messages property-management [print | schedule] 1 of 2 [print | schedule] [print | schedule] [print | schedule] [print | schedule] [print | schedule] [print | schedule] Qualifier
629
Command Reference
Action change display change display change display change display
Object display-messages softkey-labels display-messages softkey-labels display-messages time-of-day-routing display-messages time-of-day-routing display-messages transfer-conference display-messages transfer-conference display-messages view-buttons display-messages view-buttons
Qualifier
[print | schedule]
[print | schedule]
[print | schedule]
[print | schedule] 2 of 2
Listed Directory Numbers

Action change display Object listed-directory-numbers listed-directory-numbers [print | schedule] Qualifier
Locations
Action change display Object locations locations [print | schedule] Qualifier
Command Reference
Location Parameters
Action change display Object location-parameters location-parameters Qualifier [n] [n]
Login Administration
Action add change display Object login login login Qualifier login-id login-id login-id [print | schedule]
Local Survivable Processor

Action change display Object lsp lsp Qualifier
Loudspeaker Paging
Action change display Object paging loudspeaker paging loudspeaker [print | schedule] Qualifier
631
Command Reference
Measurements Announcements
Action list Object measurements announcements all measurements announcements integ-all measurements nnouncements board Qualifier [yesterday-peak | today-peak | last-hour] [print | schedule] [yesterday-peak | today-peak | last-hour] [print | schedule] [to cabinet location | gateway location] V9 [yesterday-peak | today-peak | last-hour] [print | schedule] [to cabinet location | disk | gateway location] V9 [yesterday-peak | today-peak | last-hour] [schedule]
list
list
list
measurements announcements-board-loc
Media Gateway
Action add list remove Object media-gateway media-gateway media-gateway Qualifier [n | next] [n] [print | schedule] [n]
Mode Code Related System Parameters

Action change display Object system-parameters mode-code system-parameters mode-code [print] Qualifier
Command Reference
Modem Pool Group

Action add change display list remove Object modem-pool num modem-pool num modem-pool num modem-pool num modem-pool num Qualifier [n] [n] [n] [print | schedule] [print | schedule] [n]
Multifrequency-Signaling
Action change display Object multifrequency-signaling multifrequency-signaling Qualifier [n] [n]
Multiple Level Pecedence and Preemption (MLPP)

Action change display Object system-parameters mlpp system-parameters mlpp Qualifier
Music Sources
Action change display Object music-sources music-sources Qualifier [n] [n] [print | schedule]
633
Command Reference
Night Service
Action enable disable Object night-service night-service Qualifier [attendant-group | hunt group | trunk-group] group number [attendant-group | hunt group | trunk-group] group number
Packet Gateway Board

Action add change display remove Object pgate pgate pgate pgate Qualifier board location board location board location board location
Partition Route Table

Action change display Object partition-route-table partition-route-table Qualifier [index n] [index n] [print | schedule]
Command Reference
Pickup Group
Action add change display remove Object pickup-group pickup-group pickup-group pickup-group Qualifier [n | next] [n] [number n] [to-number n] [count n] [print | schedule] [n]
Port
Action display Object port Qualifier port n [print | schedule]
Precedence Routing Digit Analysis

Action change display Object precedence-routing analysis precedence-routing analysis Qualifier [location (1 to 250 or all)] [min (1 to 28)] 0 to 9, *, x, X, [schedule]
Precedence Routing Digit Conversion

Action change display Object precedence-routing digit-conversion precedence-routing digit-conversion Qualifier 0 to 9, *, x, X, [location (1 to 250 or all)] 0 to 9, *, x, X, [min (1 to 28)], [schedule]
635
Command Reference
PRI Endpoint
Action add change display list remove Object pri-endpoint pri-endpoint pri-endpoint pri-endpoint pri-endpoint Qualifier extension | next extension extension [print | schedule] extension [count n] [print | schedule] extension
QSIG to DCS TSC Gateway

Action change display Object isdn qsig-dcs-tsc-gateway isdn qsig-dcs-tsc-gateway [print | schedule] Qualifier
Remote Access
Action change display status Object remote-access remote-access remote-access Qualifier [n ] [print | schedule]
Command Reference
Remote Call Coverage Table

Action change display Object coverage remote coverage remote Qualifier n n
Remote Office
Action add change display list remove status Object remote-office remote-office remote-office remote-office remote-office remote-office Qualifier [n | next] [n ] [n] [print | schedule] [print | schedule] [n ] [n ] [print]
RHNPA Table
Action change display Object rhnpa rhnpa Qualifier RHNPA and code n:xxx nn x(0-MAX) x(0-MAX) x(0-MAX) RHNPA and code n:xxx nn x(0-MAX) x(0-MAX) x(0-9) [print | schedule]
637
Command Reference
Route Pattern
Action change display list Object route-pattern route-pattern route-pattern Qualifier [n] [n] [print | schedule] [trunk n] [service /feature name-string] [print | schedule]
Security-Related System Parameters

Action change display Object system-parameters security system-parameters security [print | schedule] Qualifier
Signaling Group
Action add change display list remove Object signaling-group signaling-group signaling-group signaling-group signaling-group Qualifier [n] | next [n] [n] [print | schedule] [n] [print | schedule] [n]
Command Reference
Site Data
Action change display list Object site-data site-data set-data [print | schedule] extension Qualifier
Station
Action add change display duplicate list status Object station station station station station station Qualifier extension | next extension [ext n] [to-ext n] [count n] [print | schedule] extension [start extension] [board location | x | w | i] [count n] [one-ep] [ext n] [to-ext n] [port x] [[type x] [movable x] [count n] [print | schedule] extension [print]
System Parameters Call Coverage/Call Forwarding

Action change display Object system-parameters coverage-forwarding system-parameters coverage-forwarding [print | schedule] Qualifier
639
Command Reference
System Parameters Country-Options

Action display Object system-parameters country-options Qualifier [print | schedule]
System Parameters Crisis Alert

Action change display Object system-parameters crisis-alert system-parameters crisis-alert [print | schedule] Qualifier
System Parameters Customer-Options

Action display Object system-parameters customer-options Qualifier [print | schedule]
System Parameters IP Options

Action change display Object system-parameters ip-options system-parameters ip-options [print | schedule] Qualifier
Command Reference
Telecommuting Access
Action change display Object telecommuting-access telecommuting-access [print | schedule] Qualifier
Tenant
Action change display Object tenant tenant Qualifier [n] [n] [print | schedule]
Terminal Parameters
Action change display Object terminal-parameters terminal-parameters Qualifier [n] [n][schedule]
Terminating extension Group

Action add change display list remove Object term-ext-group term-ext-group term-ext-group term-ext-group term-ext-group Qualifier [n] | next [n] [n] [print | schedule] [number n] [to-number n] [name x] [ext n] [to-ext n] [count n] [print | schedule] n
641
Command Reference
TFTP Server
Action change display Object tftp-server tftp-server Qualifier [print | schedule] [print | schedule]
Time of Day Routing Plan

Action add change display remove Object coverage time-of-day coverage time-of-day coverage time-of-day coverage time-of-day Qualifier n | next n n [print | schedule] n

Action change display Object time-of-day time-of-day Qualifier n (routing plan number) n (routing plan number) [print | schedule]
Command Reference
Toll Analysis
Action change display list Object toll toll toll toll-list Qualifier n 0-9 | * | x | X [location (n | all)] [min 1-28] n 0-9 | * | x | X [location (n | all)] [min 1-28] [print | schedule] [start dialed-string] [count n] [location (n | all)] [print | schedule] [start dialed-string] [count n] [location (n | all)] [print | schedule] [start dialed-string] [count n] [location (n | all)] [print | schedule] [n] [start dialed-string] [count n] [location (n | all] [print | schedule]
list
toll all
list
toll restricted-call toll unrestricted-call
list
Tone Generation
Action change display Object tone-generation tone-generation Qualifier [n] [n]
643
Command Reference
Trace
Action list list list list list list list list Object trace attendant trace data-module trace ewt trace ras trace station trace tac trace vdn trace vector extension | ext/a (atm) | q (qsig) ext 1-40 (button n)] [print] Trunk access code n | tac/a (atm) | ac/d (digits) q (qsig) [print] extension [print | schedule] n Qualifier n [print | schedule] [ext n] [to-ext n] [name x][count n] [print | schedule]
Trunk Groups
Action add change display list remove Object trunk-group trunk-group trunk-group trunk-group trunk-group Qualifier 1 to MAX | next 1 to MAX | TAC X... 1 to MAX [number n] [to-number n] [count n] [tac n] [print | schedule] [number n] [to-number n] [name x] [type x] [count n] [print | schedule] 1 to MAX | TAC X...
Command Reference
Uniform Dial Plan

Action change display list Object uniform-dialplan uniform-dialplan uniform-dialplan Qualifier number 0-9 number 0-9 [print | schedule] [start matching-pattern] [len (3-7)] [insert (0-MAX)] [net x] [node n] [to-node n] [count n] [print | schedule]
Usage CTI-Link
Action list Object usage cti-link Qualifier link number [print | schedule]
Usage extension
Action list Object usage extension Qualifier extension [vector] [print | schedule]
Vector
Action change list usage Object vector vector Qualifier n n
645
Command Reference
Vector Directory Numbers

Action add change display Object vdn vdn vdn Qualifier extension | next extension extension [print | schedule]
XMOBILE Configuration Set

Action change display Object xmobile configuration-set xmobile configuration-set Qualifier digits 1 to 10 digits 1 to 10
XMOBILE station to cell telephone mapping

Action list Object xmobile mapping Qualifier cell telephone number | partial string* | all [print | schedule]
*Partial string of a cell telephone number followed by the wildcard "*".
Chapter 19: Telephone Reference

This reference section describes many of the telephones and adjuncts that you can connect to servers running Avaya Communication Manager. Use this section to:
determine where to connect a telephoneis it analog, digital, hybrid, or IP? Is it designed for a 2-wire or 4-wire environment? determine whether a telephone will fit your users needsdoes it accommodate enough feature buttons? does it include a display? understand how to assign the users feature buttonshow do the buttons on the Station screen map to buttons on the physical telephone.
Because you need to know how the physical buttons on the telephone relate to your button assignments on the Station screen, this section includes figures for those phones to which you can assign feature buttons. This section includes descriptions of the following telephones:

500 telephones on page 648 2400 telephones on page 648 2500-series telephones on page 649 4600-series IP telephones on page 649 6200-series telephones on page 651 6400-series telephones on page 655 7100-series telephones on page 659 7300-series telephones on page 660 731x-series hybrid telephones on page 663 7400-series telephones on page 668 ISDN telephones (7500s & 8500s) on page 684 8110 telephones on page 689 8400-series telephones on page 689 CALLMASTER telephones on page 696 Cordless telephone on page 699 Internet Protocol (IP) Softphones on page 703
647
Telephone Reference
500 telephones
The 500 telephones are single appearance analog rotary-dial telephones which provides cost-effective service wherever it is located. It provides limited access to features because the rotary dial has no * or # positions.
2400 telephones
2402 Telephone
The 2402 Telephone is a low-cost, low function DCP telephone. The 2402 has a 2 x 24 display, and four groups of permanently-labeled feature buttons (Speaker, Mute, Volume, Hold, Conference, Transfer, Redial, Drop, Messages, a, b, Feature). The 2402 Telephone is a Class B device.
2410 telephone
The 2410 Telephone is a mid-range, two-wire, circuit-switched digital telephone. The 2410 has a display that is similar to the 4610, but is used in character mode (text only). A single set type will be able to handle both Eurofont and Katakana fonts. The 2410 is electrically similar to the 2420. The LCD can display a minimum of 29 characters, in five lines. There are six programmable call appearance/feature buttons (two pages of six buttons for a total of 12 programmable buttons). There are four applications buttons (Call Log, Speed Dial, Options, Label), a built-in speakerphone, fixed feature buttons, and downloadable firmware. The user interface of the 2410 is similar to the 2420. The telephone is a Class B device. The 2410 does not have an EU24 port or modular capability.
2420 telephone
The 2420 telephone is a digital telephone with an optional feature expansion module and downloadable call appearance/feature buttons information. The 2420 Digital Communications Protocol (DCP) telephone does not need paper labels. The button information appears on a screen on the telephone. The firmware for the 2420 can be upgraded over its DCP connection to the switch. A new firmware image first must be downloaded into switch memory from a local trivial file transfer protocol (TFTP) server. Avaya recommends that you administer call appears only on the first 8 call appearance/feature buttons on the 2420 telephone.
2500-series telephones
The 2500-series telephones consist of single appearance analog telephones with conventional touch-tone dialing. You can allow 2500-series phones users to access features by giving them the appropriate feature access codes. For more information about providing feature access codes to your users, see Changing Feature Parameters on page 57.
4600-series IP telephones
The 4600-series telephones are DCP telephones that use Internet Protocol (IP) technology with Ethernet line interfaces. Firmware for these phones can be downloaded from the internet. The 4600 series includes a 2-button set, 6-button sets, a 12-button set, and a 24-button set. Each of the 4600-series phones includes 6 standard feature buttons:

SPEAKER button, which can access a 2-way speakerphone or allow group listen MUTE button, which mutes the handset or speakerphone microphone HOLD button REDIAL button TRANSFER/TEST button for transferring a call or testing the lights and display on the telephone CONF/RING button for setting up a conference call and for selecting a personalized ringing pattern.
The 4604, 4612, and 4624 phones do not have a standard Drop button, but you can assign a drop button to any feature button. The 4600-series display phones show the date and time in Normal mode, so you do not have to assign a Date/Time button to these phones.
4601 IP telephone
The 4601 Telephone is a low-cost VoIP telephone for Avaya. It is based on the 4602, but will not have an LCD display. The telephone supports H.323 Avaya proprietary call processing. It supports two call appearances, and has no speakerphone. The 4601 looks similar to the 4602, but has some changes to the buttons (no SPKR, no MUTE), LEDs, and bezel. The 4601 is available in both a gray and white version. The power options are the same as the 4602; Power over Ethernet 802.3af. The telephone stand assembly is identical to that of the 4602. The 4601 Telephone is a Class B device.
649
Telephone Reference
4602/4602SW IP telephone
The 4602 IP telephone has separate LEDs to indicate the on/off status of the speakerphone and mute buttons. The 4602 has a 2x24 display. The 4602 has no administrable feature buttons, 2 fixed call appearance buttons, one-way speakerphone or no speakerphone option, a fixed Drop button, a listen-only Speaker button, a redial button, and a fixed voice mail retrieval button that provides automatic access to voice mail.
4606 IP telephones
The 4606 IP telephone is a multi-appearance digital telephone with six call appearance/feature buttons: a red Hold button, a Redial button, a Transfer button that can also be used for the Test feature, and a Conference button that can also be used to select a personalized ringing pattern, a red Message light, and a Volume control button.
4610SW IP telephone
The 4610SW is intended to bridge the market gap between two existing members of the 46xx IP Telephone family: the low-end 4602, and the higher-end 4620. With a 168-by-80 pixel 4-grayscale display, 4 softkeys, 6 dynamically labeled call appearance/feature buttons, and 4 unique fixed feature buttons, the 4610SW provides advanced feature functionality with an intuitive and innovative user interface. Although the 4610SW display lacks the size of the 4620s display, the 4610SW can nonetheless provide telephony, Speed Dial, Call Log, and Options functionality analogous to the 4620. the 4610SW uses an upper housing design as similar to the 4620 upper housing as possible. Similarly, for consistency of user experience, the 4610SW user interface as specified herein is as consistent as possible to that of the 4620, subject to the constraint of the smaller display.
4612 IP telephone
The 4612 IP telephone is a multi-appearance digital telephone with 12 call appearance/feature buttons. With the 4612 IP telephone the end-user can access 12 features with the softkeys and display control buttons.
4620/4620SW IP telephone
The 4620/4620SW IP telephone comes in two models: the 4620 IP, which uses G3 hardware, and the 4620SW IP, which uses G3.5 hardware. The 4620 IP telephone has an optional feature expansion module and downloadable call appearance/feature button information. It also includes features such as speed dial, call log, and Web browsing using the Wireless Markup Language (WML). The 4620 IP telephone does not need paper labels. The button information appears on a screen on the telephone. The 4620 uses icons to indicate the status of call appearances, bridge call appearances and features. The telephone maintains a call log with calling party and called party information. The 4620 has a local button for headset on/off. The button label information for the 4620 is downloaded automatically to the telephone when a link is established between the switch and the telephone. There are three speakerphone options on the 4620. Labels on the 4620 can be downloaded in English, French, Italian, Spanish, user-defined, or Unicode. As of the January 2005 2.2 Release of Communication Manager, Unicode support is available for
4624 IP telephone
The 4624 IP telephone is a multi-appearance digital telephone with 24 call appearance/feature buttons. With the 4624 telephone the end-user can access 12 features with the softkeys and display control buttons. These 12 features can be used in addition to the features you assign to the call appearance/feature buttons.
6210 telephone
The 6210 telephones are single-line analog models. They have fixed Flash, Redial, and Hold feature buttons and a message waiting light.
6218 telephone
The 6218 telephones are single-line analog models. They have 10 programmable dialing buttons. These phones also have fixed Flash, Redial, and Hold feature buttons and a message waiting light.
651
Telephone Reference
6220 telephone
The 6220 telephones are single-line analog models. These phones also have fixed Flash, Redial, Hold, Mute, and Speakerphone (Spkr) feature buttons and a message waiting light. They also have handset volume control, ringer volume control, timed switch-hook disconnect, 10 programmable dialing buttons, repertory keylock, set personalized ring, and system hold. Figure 217: The 6210 telephone
6
6210
8 9
ABC DEF
2
JKL
3
MNO
3 4 5
GHI
Flash
5
PQRS
6
WXYZ
Redial
TUV
*
Hold
10
0
11
Figure notes: 1. 2. 3. 4. 5. 6. Handset Handset cord jack Flash button Redial button Hold button DATA jack 7. 8. 9. 10. 11. Ringer volume control Message light Handset volume control Dial pad LINE jack (on bottom of telephone)
Figure 218: The 6218 telephone

1 10
11 12
6220
3 4 5
Program Tel.#
Pause
13 14
Mute
Spkr
15
6
ABC DEF
2
JKL
3
MNO
7 8 9
GHI
Flash
4 7
5
PQRS TUV
6
WXYZ
16
Redial
*
Hold
8 0
17
Figure notes: 1. 2. 3. 4. 5. 6. 7. 8. Handset parking tab Handset Program button Handset cord jack Flash button Redial button Hold button Data jack 9. 10. 11. 12. 13. 14. 15. 16. Personalized ring Ringer volume control 10 programmable dialing buttons Pause button Message light Handset/speakerphone volume control Dial pad LINE jack (on bottom of telephone)
653
Telephone Reference
Figure 219: The 6220 telephone

1 10
11 12
6220
3 4 5
Program Tel.#
Pause
13 13
14
Mute Spkr
15
6
ABC DEF
2
JKL
3
MNO
7 8 9
GHI
Flash
4 7
5
PQRS TUV
6
WXYZ
16
Redial
*
Hold
8 0
17
Figure notes: 1. 2. 3. 4. 5. 6. 7. 8. DATA jack Handset Program button Mute button Handset cord jack Handset/speakerphone volume control Flash button Redial button 9. 10. 11. 12. 13. 14. 15. 16. 17. Hold button Personalized ring Ringer volume control 10 programmable dialing buttons Pause button Message light Speakerphone button Dial pad LINE jack (on bottom of telephone)
The 6400-series telephones are DCP 2-wire telephones that work with Avaya Communication Manager. The last two digits of the 6400-series model number identify the number of call appearances (2-lamp buttons) for that model. For example, the 6424D has 24 call appearances. The 6400 series includes two single-line sets (6402 and 6402D), 8-button sets, a 16-button set, a 24-button set, and a 24-button expansion module (for the 6416D+ and 6424D+ telephones). Each of the 6400-series phones includes 6 standard feature buttons:

SPEAKER button, which can access a 2-way speakerphone or allow group listen MUTE button, which mutes the handset or speakerphone microphone HOLD button REDIAL button TRANSFER/TEST button for transferring a call or testing the lights and display on the telephone CONF/RING button for setting up a conference call and for selecting a personalized ringing pattern.
These phones do not have a standard Drop button, but you can assign a drop button to any feature button. The 6400-series display phones show the date and time in Normal mode, so you do not have to assign a Date/Time button to these phones.
6402 telephones
The 6402 is a single-line telephone with six fixed feature buttons: a listen-only Speaker button, a Feature button that allows you to use the dial pad keys for up to 12 features assigned by the system manager, a red Hold button, a Redial button, a Transfer button that can also be used for the Test feature, and a Conference button that can also be used to select a personalized ringing pattern, a red Message light, and a Volume control button. The 6402D is the same as a 6402, but also has a 2-line by 16-character LCD display. The 6402 and 6402D can be used in only a 2-wire environment.
655
Telephone Reference
6408 telephones
The 6408 is a multi-appearance digital telephone with eight call appearance/feature buttons. The 6408 telephone is available in the following four models:

6408 telephoneincludes a 1-way, listen-only speaker, and no display 6408+ telephoneincludes a 2-way speakerphone, and no display 6408D telephoneincludes a 1-way, listen-only speaker, and a 2-line by 24-character display 6408D+ telephoneincludes a 2-way speakerphone, and a 2-line by 24-character display.
With the 6408D and 6408D+ telephones, the end-user can access 12 features with the softkeys and display control buttons. These 12 features can be used in addition to the features you assign to the call appearance/feature buttons. The 6408, 6408+, 6408D, and 6408D+ telephones can work only in 2-wire environments.
6416D+ telephone
The 6416D+ telephone is a multi-appearance digital telephone with 16 call appearance/feature buttons. With the 6416D+ telephone the end-user can access 12 features with the softkeys and display control buttons. These 12 features can be used in addition to the features you assign to the call appearance/feature buttons. Note: You can connect an XM24 expansion module to the 6416D+ telephone to expand the number of buttons you can assign. However, when the expansion module is connected, you must connect an auxiliary power supply to the telephone.
Note:
6424D+ telephone
The 6424D+ telephone is a multi-appearance digital telephone with 24 call appearance/feature buttons. With the 6424D+ telephone the end-user can access 12 features with the softkeys and display control buttons. These 12 features can be used in addition to the features you assign to the call appearance/feature buttons. The 6424D+ telephone can work in both 4-wire and 2-wire environments.
Note:
Note: You can connect an XM24 expansion module to a 6424D+ telephone to expand the number of buttons you can assign. However, when the expansion module is connected, you must connect an auxiliary power supply to the telephone.
Figure 220: 6402D telephone
1 12
Tel #
2 11 10
Speaker Feature Hold
3 4 5
Redial
Transfer Test
Conf Ring
1
GHI
ABC
2 5
DEF
JKL
MNO
4
PQRS
6 6
WXYZ
TUV
8 O
Volume
# 7 8
Figure notes: 1. 2. 3. 4. 5. 6. 7. Display Feature button Hold button Transfer/Test button Conf/Ring button Dial pad Volume control button 8. 9. 10. 11. 12. Message light Tray handle (includes reference cards) Redial button Speaker button Handset
657
Telephone Reference
2 14 13 12 11 10 9 1
GHI
Menu
Exit
Prev
Tel #
Next
3 4
Spkr Redial
Mute Trnsfr Test

ABC
Hold Conf Ring

DEF
2 5
4 7
JKL
MNO
PQRS
TUV
WXYZ
O
Volume
# 6 7
Figure notes: 1. 2. 3. 4. 5. 6. 7. Display Softkeys Display control buttons Hold Call appearance/feature buttons Message light Tray handle (includes reference cards) 8. 9. 10. 11. 12. 13. 14. Volume control button Dial pad Conf/Ring button Redial button Transfer/Test button Speaker button Mute button
7101A telephone
The 7101A telephone is a single-line analog model that is equipped with a Message Waiting light and a handy Recall button for activating the systems special features. It cannot be physically bridged to the same analog line port due to the message waiting and loop current circuitry.
7102A telephone
The 7102A (7102A01A) and 7102+ (7102A01B), called the 7102 Plus. The front of the two sets is exactly the same in appearance. The only difference is that the 7102A01B is equipped with an adjunct jack. This jack allows speakerphone/headset capability.
7103A telephone
The 7103A fixed feature telephone is a single-line analog model which has been discontinued. The feature buttons on this telephone must be programmed by the system manager. It cannot be physically bridged to the same analog line port due to the message waiting and loop current circuitry.
7104A telephone
The 7104A telephone is a single-line analog model that is equipped with a display that is used to display stored numbers. It cannot be physically bridged to the same analog line port due to the message waiting and loop current circuitry.
659
Telephone Reference
7302H MERLIN telephone
The 7302H is a 5-button telephone that can be desk or wall mounted. This set can no longer be ordered. Administer 7302H telephones (5-Button) as a 7303S model.

The 7303H is a 10-button telephone that can be desk or wall mounted. Administer 7303H telephones (10-Button) as a 7305S model. You can administer only the first 12 feature function buttons. Of these 12 buttons, 8 have two lamps and 4 have no lamps. However, the system treats the 8 double-lamp buttons as though they have a single (green) lamp. Administer the 4 buttons (with no lamps) with features that do not require status indications.
7303S telephone
The 7303S is a multi-appearance hybrid telephone which provides access to 10 line appearances or selected programmable features. The 7303S telephone is also equipped with six fixed feature buttons. It requires 3-pair wiring for operation. One wire pair is used for analog voice, while the other two pairs are used for digital control and signaling.

The 7305H series is a 34-button telephone. This telephone can be equipped with or without different features such as built-in speakerphone or display. Some versions of the 34-button series can be ordered using PEC code 3162 and the appropriate suffix. Administer 7305H telephones (34-Button) as a 7305S model. The system treats the telephones 24 feature function buttons (two lamps each) as single (green) lamp function buttons.
7305S telephone
The 7305S telephone is a multi-appearance hybrid telephone which provides access to 10 line appearances. The 10 line appearance buttons can also be used as programmable feature buttons. The 7305S telephone is also equipped with 24 programmable feature buttons and six fixed feature buttons. It requires 3-pair wiring for operation. One wire pair is used for analog voice, while the other two pairs are used for digital control and signaling. Figure 222: 7303S telephone
Figure notes: 1. Handset 2. Dial pad 3. 10 programmable buttons
661
Telephone Reference
Figure 223: 7305S telephone
Figure notes: 1. Handset 2. Dial pad 3. 10 programmable buttons 4. 24 feature buttons
731x-series hybrid telephones

You should note that the following restrictions apply to administering hybrid telephones in the system:
Hybrid telephones equipped with displays cannot be used as Automatic Call Distribution (ACD) agents and do not allow your end-users to access the Directory. The following fixed feature buttons do not operate on Hybrid telephones: STOP, PAUSE, RECALL, MESSAGE, HFAI, and HFAI/MIC. If you want users to have Hands Free Automatic Answer on Intercom (HFAI), assign Internal Automatic Answer (IAA) to a lamp button. These telephones support Leave Word Calling (LWC), but users cannot retrieve messages with the display.
Figure 224: 7313H telephone (BIS 10)
663
Telephone Reference
Figure 226: 7315H telephone (BIS 22D)
665
Telephone Reference
Figure 228: 7317H telephone (BIS 34D)
Figure notes:Figure Notes 1. Handset 2. Dial pad 3. 10 programmable buttons 4. 24 feature buttons
667
Telephone Reference
7401D telephone
The 7401D (7401D01A) and the 7401+ (7401D02A) are both single appearance digital phones which have no call appearance buttons or lights, but have two virtual call appearances. Depending on how the 7401D or the 7401+ telephone is administered, the second call appearance may be restricted to incoming priority calls and outgoing calls only.
7403D telephone
The 7403D is a multi-appearance digital telephone which has 10 buttons available for line appearances, one-touch feature access, or Speed Dialing. In addition, the 7403D telephone may be equipped with a Digital Terminal Data Module (DTDM) which attaches to the right side and allows the connection of a EIA RS-232C data terminal.
7404D telephone
The 7404D is a multi-appearance digital telephone which provides simultaneous voice/ asynchronous data transmission. All the transmission is done over the same two pairs of wire.
7405D telephone
The 7405D telephone is a multi-appearance digital telephone which allows features to be added as the user needs them. The Digital Display can be added to provide access to the Message Center. A Digital Terminal Data Module or 7400B can be added to enable the user of a 7405D telephone to transmit or receive data with an associated data terminal. The basic 7405D provides 10 call appearance/feature buttons with lights that can be assigned to call appearances or system features. It has 24 programmable feature buttons and six fixed-feature buttons. The 7405D can also have a function key module which adds 24 feature buttons and a call coverage module (when no display module is used) which adds 20 call appearance/feature buttons.
7406 telephones
The 7406D telephone (7406D01A, 7406D02A, 7406D03A, and 7406D04A models) has five call appearance/feature buttons, each with a red in-use light and a green status light, seven shiftable (2-level) programmable feature buttons with no lights, four programmable feature buttons with a green light, four fixed feature buttons (CONFERENCE, TRANSFER, DROP, and HOLD), a SHIFT button with a green light, a SPEAKER button, and a green Message light. The 7406BIS telephone (7406D05A and 7406D06A models) has five call appearance/feature buttons, each with a red in-use light and a green status light, seven shiftable (2-level) programmable buttons with no lights, two programmable feature buttons with a green light, four fixed feature buttons (CONFERENCE, TRANSFER, DROP, and HOLD), a SHIFT button with a green light, a SPEAKER button with a green light, a MUTE button with a red light, a SPEAKER VOLUME "arrow" button, and a red Message light. The 7406+ telephone (7406D07A and 7406D08A models) has five call appearance/feature buttons, each with a red in-use light and a green status light, three shiftable (2-level) programmable feature buttons with a green light, six shiftable (2-level) programmable feature buttons without lights, four fixed feature buttons (CONFERENCE, TRANSFER, DROP, and HOLD), a SELECT button with a green light, a SPEAKER/RESET SPKR button with a green light, a MUTE button with a red light, a VOLUME "arrow" button, and a red Message light.
7407+ telephone
The 7407D, Enhanced 7407D, and 7407+ telephones are multi-appearance digital telephones which provide digital voice, display, and data capabilities (the latter with the 7400B+ Data Module). There are three versions of the 7407D telephone:
7407+ (7407D02D) offers 10 call appearance buttons, each with a red in-use light and a green status light, four standard fixed feature buttons (CONFERENCE, DROP, HOLD, and TRANSFER), three fixed feature buttons with one light each (SELECT, SPEAKER/RESET SPKR, and MUTE), nine feature buttons with one light each (the uppermost two buttons can be used for voice or display features, the lower seven buttons for display features), 22 flexible feature buttons with no lights, a Message light, personalized ringing, a built-in speakerphone with a reset and listen-only option, and a built-in 2-line by 40-character display. The 7407D (the 7407D01B)offers 10 call appearance/feature buttons, each with a red in-use light and a green status light, four standard fixed feature buttons (CONFERENCE, DROP, HOLD, and TRANSFER), three fixed feature buttons with an associated light (CALCULATOR/SELECT RING, SPEAKERPHONE, and MICROPHONE), nine programmable feature buttons with lights (the two uppermost buttons can be used for voice or display features, the lower seven for display features), 11 dual-function buttons, 22 programmable feature-only buttons without lights, a Message light, a DISPLAY button
669
Telephone Reference
that turns the display on and off, personalized ringing, a built-in speakerphone, a 2-line by 40-character liquid crystal display, and a built-in calculator. This set is AC powered.
Enhanced 7407D (the 7407D02C)offers 10 call appearance buttons, each with a red in-use light and green status light, four standard fixed feature buttons (CONFERENCE, DROP, HOLD, and TRANSFER), three fixed feature buttons with an associated light (SELECT RING, SPEAKER, and MUTE), 22 programmable feature-only buttons without lights, nine programmable feature buttons with one light each (the uppermost two buttons can be used for voice or display features, the lower seven for display features), a Message light, personalized ringing, a built-in speakerphone, a connection for an adjunct speakerphone or headset, a speakerphone with spokesman, and Mute option, and a 2-line by 40-character display.
7410D and 7410+ telephones

The 7410D (7410D01A) and 7410+ (7410D02A) are both multi-appearance digital telephones with 10 line appearances, four standard fixed feature buttons and a Select Ring button. The 7410D and 7410+ telephones also provide a Message light, Ringer Volume control, a Speakerphone/headset adapter jack. You can activate a Self-Test feature to test the lights and tone ringer on the telephone. In addition, the 7410+ provides a Speaker for listening-only functions.
7434D telephone
The 7434D is a multi-appearance digital telephone that offers 34 call appearance/feature buttons, each with a red in-use light and a green status light, four standard fixed feature buttons (CONFERENCE, DROP, HOLD, and TRANSFER), three fixed feature buttons with one light each (SELECT, SPEAKER/RESET SPKR, and MUTE), seven display feature buttons with one light each, a Message light, personalized ringing, a built-in speakerphone with a reset option, and a built-in 2-line by 40-character display. You can connect this telephone to a digital line port. The 7434D telephone supports an adjunct display module or a call coverage module.
7444D telephone
The 7444 telephone is a multi-appearance digital telephone that offers 34 call appearance/ feature buttons, each with a red in-use light and a green status light, four standard fixed feature buttons (CONFERENCE, DROP, HOLD, and TRANSFER), three fixed feature buttons with one light each (SELECT, SPEAKER/RESET SPKR, and MUTE), seven display feature buttons with one light each, a Message light, personalized ringing, a built-in speakerphone with a reset option, and a built-in 2-line by 40-character display. You can connect this telephone to a digital line port. It is powered from the switch. Note: The 7444 is powered by the switch, however, to use the display, you must connect an auxiliary power supply to the telephone.
Note:
Figure notes: 1. Handset 2. Dial pad 3. Access codes card
671
Telephone Reference
673
Telephone Reference
Figure 232: 7405D telephone with optional function key module
Figure notes: 1. Handset 2. Dial pad 3. 10 programmable buttons 4. 24 feature buttons 5. Function key module with 24 feature module buttons
Figure 233: 7405D telephone with optional digital display module
Figure notes: 1. Handset 2. Dial pad 3. Digital display module with 7 display buttons 4. 10 programmable buttons 5. 24 feature buttons
675
Telephone Reference
Figure 234: 7405D telephone with optional call coverage module
Figure notes: 1. Handset 2. Dial pad 3. Call coverage module with 20 coverage module buttons and status lamps 4. 10 programmable buttons 5. 24 feature buttons
Figure 235: 7405D telephone with optional digital terminal data module
Figure notes: 1. Handset 2. Dial pad 3. 10 programmable buttons 4. 24 feature buttons 5. Digital terminal data module
677
Telephone Reference
Figure 236: 7406D+ telephone
Figure notes: 1. Handset 2. Dial pad 3. 5 programmable buttons 4. 18 feature buttons (feature buttons F2, F4, and F12 to F18 are enabled with the Shift key)
Figure notes: 1. Handset 2. Dial pad 3. 5 programmable buttons 4. 18 feature buttons (feature buttons F12 to F18 are enabled with the Shift key)
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Telephone Reference
Figure notes: 1. Handset 2. Dial pad 3. 10 programmable buttons 4. 7 display buttons 5. 24 feature buttons
Figure notes: 1. Handset 2. Dial pad 3. 10 programmable buttons 4. 24 feature buttons (11 to 34)
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Figure 240: 7434D telephone with optional call coverage module
Figure notes: 1. Handset 2. Dial pad 3. Call coverage module with 20 coverage module buttons and status lamps 4. 10 programmable buttons 5. 24 feature buttons (11 to 34)
Figure 241: 7434D telephone with optional digital display module
Figure notes: 1. Handset 2. Dial pad 3. Digital display module with 7 display buttons 4. 10 programmable buttons 5. 24 feature buttons (11 to 34)
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Telephone Reference
ISDN telephones (7500s & 8500s)

The Integrated Services Digital Network (ISDN) phones include both the 7500-series and the 8500-series telephones. Each of these phones uses the ISDN communications through a 4-wire "T"-interface.
National ISDN (NI-1 and NI-2) BRI telephones

Phones that comply with National ISDN (NI-1 and NI-2) BRI standards may serve as phones on a Communication Manager system if they are programmed in Call Appearance Call Handling Electronic Key Telephone Service (CACH-EKTS) mode. Examples of NI-BRI phones that are supported are:

Nortel 5317T L3 STE 6210 and 6220 Tone Commander
NI-BRI phones with Communication Manager offer multiple call appearances, the Conference, Transfer, Hold, and Drop feature buttons, and a Message Waiting Indicator. NI-BRI telephone users must access all other features of Communication Manager using feature access codes. Additional feature buttons on an NI-BRI telephone may be assigned only as call appearances, and the number of call appearance buttons administered in Communication Manager must match the number of call appearances administered on the telephone. Bridged call appearances are not supported. NI-BRI phones also have access to all features of the Multi-level Precedence and Preemption (MLPP) capability if MLPP has been enabled.
7505D ISDN-BRI telephone

The 7505D telephone serves as a telephone if it is equipped with a Voice Only Module (VOM). As a telephone, it offers programmable buttons, fixed feature buttons, a Message light, touch-tone dialing, and a built-in, programmable speakerphone or SPOKESMAN loudspeaker. The 7505 can be equipped with an optional Asynchronous Data Module (ADM) that provides the user with simultaneous voice and data capabilities. The 7505 equipped with the ADM offers the same voice capabilities as the 7505 equipped with the VOM, plus it allows you to attach data terminals or personal computers to send and receive data through the digital network.

The 7506D serves as a telephone if it is equipped with a VOM. As a telephone, it offers programmable buttons, fixed feature buttons, a Message light, touch-tone dialing, and a built-in, programmable speakerphone or SPOKESMAN loudspeaker. The 7506 can be equipped with an optional Asynchronous Data Module that provides the user with simultaneous voice and data capabilities. The 7506 equipped with the ADM offers the same voice capabilities as the 7506 equipped with the VOM, plus it allows you to attach data terminals or personal computers to send and receive asynchronous data through the digital network.

The 7507D serves as a telephone if it is equipped with a VOM. As a telephone it offers programmable buttons, fixed feature buttons, Message light, touch-tone dialing, and a built-in, programmable speakerphone or SPOKESMAN loudspeaker. The 7507 can be equipped with an optional Asynchronous Data Module that provides the user with simultaneous voice and data capabilities. The 7507 equipped with the ADM offers the same voice capabilities as the 7507 equipped with the VOM, plus it allows you to attach data terminals or personal computers to send and receive data through the digital network.
8503D ISDN-BRI telephones

The 8503T telephone offers: four standard fixed feature buttons, a Message light, three call appearance/flexible feature buttons, each with a red and green light, 12 programmable memory-dialing locations on the dial pad keys, a PROGRAM button for storing numbers at the memory-dialing locations and a MEMORY button for dialing these programmed numbers or codes, the Redial feature, the Mute feature.
8510T ISDN-BRI telephone

The 8510T voice/data telephone offers: 10 call appearance/feature buttons, each with a red and green status light, buttons for the Mute, Redial, Conference, Drop, Transfer, and Hold features (the MUTE, SPEAKER, CONF, and TRANSFER buttons have a red light next to them), a Speakerphone, a Volume control, and an Adjunct jack. You can administer the softkey buttons. Four softkeys and display control buttons below the a 2-line by 24-character display can be used to access such features as a personal Directory, a Call Log, the Self-Test feature, and a personalized ringing pattern for the telephone.
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Telephone Reference
8520T ISDN-BRI telephones

The 8520T voice/data telephone offers the following: 20 call appearance/feature buttons, each with a red and green status light, buttons for the Mute, Redial, Conference, Drop, Transfer, and Hold features (the MUTE, SPEAKER, CONF, and TRANSFER buttons have a red light next to them), a Speakerphone, a Volume control, and an Adjunct jack. Ten softkeys and four display control buttons located on either side of the 7-line by 24-character display can be used to access such features as a personal Directory, a Call Log, the Self-Test feature, and a personalized ringing pattern for the telephone. Figure 242: 8503D telephone
Figure 243: 8510T telephone
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Figure 244: 8520T telephone
Figure notes: 1. Handset 2. Dial pad 3. 10 programmable buttons 4. 10 programmable buttons (11 to 20)
Note:
Note: The 8520T telephone supports 20 call appearances. The system maximum of 10 call appearance buttons still applies. You can administer the buttons that are not used as call appearance buttons as bridged appearances.
8110 telephones
8110 telephones
The basic 8110 (8110A01A, 8110A01B, and 811A01C) and the modified 8110M (8110A01D) telephones are single-line analog telephones. These telephones are exactly the same in appearance: each contains 12 programmable dialing buttons with PROGRAM and PAUSE buttons, automatic redial, a flashing red Message light, and a Hold button. They also have built-in speakerphones with Mute capability and the Automatic Answer feature.
8403B telephones
The 8403 telephone is a multi-appearance digital telephone with three call appearance buttons, Conference, Transfer, Drop, and Hold buttons, a TEST button, a blue FEATURE button which allows you to access 12 system features assigned by the System Manager and to choose from among eight different ringing patterns, a MUTE button, a SPEAKER button which accesses a 1-way, listen-only speaker, a red Message light, and a Volume control button. The 8403 can be used in either a 4-wire or 2-wire environment.
8405B telephone
There are four varieties of the 8405 telephone: the 8405B and 8405B+, the 8405D and 8405D+. All four varieties are multi-appearance digital telephones with five call appearance/feature buttons.The 8405 telephones also have four standard fixed feature buttons (CONFERENCE, DROP, HOLD, and TRANSFER), a MUTE button, a SPEAKER button, a TEST button, and a Volume control button. The 8405D and 8405D+ allow you to administer 12 softkey feature buttons in addition to the call appearance and feature buttons. The four 8405 variations have the following differences:

The 8405B has a 1-way, listen-only speaker, with NO display. The 8405B+ has a 2-way speakerphone, without a display The 8405D has a 1-way, listen-only speaker and a 2-line by 24-character display. The 8405D+ has a 2-way speakerphone and a 2-line by 24-character display.
The 8405 telephones work in 4-wire or 2-wire environments.
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8410B telephone
The 8410 telephone is a multi-appearance digital telephone with 10 call appearance/feature buttons, four standard fixed feature buttons (CONFERENCE, DROP, HOLD, and TRANSFER), a MUTE button, a SPEAKER button which can access either a 2-way speakerphone or a 1-way, listen-only speaker, a TEST button, and a Volume control button.

The 8410B is the basic set, without a display. The 8410D (8410D03A) has a built-in 2-line by 24-character display. Those users who have an 8410D with display can access 12 features with the softkeys and display control buttons. These 12 features can be used in addition to the features on the call appearance/ feature buttons.
The 8410 telephone can work in both 4-wire and 2-wire environments.
8411B and 8411D telephones

The 8411 telephone is a multi-appearance digital telephone with 10 call appearance/feature buttons, four standard fixed feature buttons (CONFERENCE, DROP, HOLD, and TRANSFER), a blue SHIFT button, a MUTE button, a SPEAKER button which can access either a 2-way speakerphone or a 1-way, listen-only speaker, a TEST button, and a Volume control button. The rear of the 8411 telephone has two jacks: The Analog Adjunct jack can be used for connecting answering machines, fax machines, PC or laptop data/fax modem cards, data sets or modems, audio teleconferencing equipment, and TTY machines commonly used by the hearing impaired. The RS-232-D Jack can be used for connecting the telephone to a COM port on an IBM-compatible personal computer on which you can load PassageWay Solution software. There are two varieties of the 8411 telephone: the 8411B (8411D02A) is the basic set, without a display; the 8411D (8411D01A) has a built-in 2-line by 24-character display. Those users who have an 8411D with display can access 12 features with the softkeys and display control buttons. These 12 features can be used in addition to the features on the call appearance/ feature buttons. The 8411 telephone can work in both 4-wire and 2-wire environments.
8434D telephone
The basic 8434 (8434D01A) and the enhanced 8434DX (8434D02A) telephones are multi-appearance digital telephones which offer 34 call appearance/feature buttons, each with a red light and a green status light, four standard fixed feature buttons (CONFERENCE, DROP, HOLD, and TRANSFER), a MUTE button, a SPEAKER button which accesses either a 2-way speakerphone or a 1-way listen-only speaker, a TEST button, a SHIFT button (some 8434DX telephones will have a RING button instead), a red Message light, personalized ringing, a built-in speakerphone with a reset option, and a built-in 2-line by 40-character VFD display. The 8434 and 8434DX also have five softkeys and four display control buttons which allow the user to access 15 features. These softkey features can be used in addition to the features on the call appearance/feature buttons. The 8434 and 8434DX telephones can be used in both a 4-wire and a 2-wire environment. Note: In order to use the display on the 8434 or 8434DX telephone and to use an 801A expansion module connected to the 8434DX, you must connect an auxiliary power supply to the telephone.
Note:
You can connect an 801A Expansion Module to the 8434DX telephone to provide 24 additional call appearance/feature buttons.
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Telephone Reference
Figure 245: 8403B telephone
Figure 246: 8410B telephone
Note:
Note: The 8405B and 8405B+ look like the 8410B with the exception that the 8405 series do not have the second column of line appearances.
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Telephone Reference
Note:
Note: The 8405D and 8405D+ look like the 8410D with the exception that the 8405 series do not have the second column of line appearances.
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Telephone Reference
CALLMASTER telephones
There are several types of CALLMASTER telephones:
602A and 602D CALLMASTER The 602 CALLMASTER models have a display, a Message light, a Mute button, and four fixed feature buttons: Conference, Drop, Hold, and Transfer. You can administer its 10 call appearance/feature (2-lamp) buttons and its 17 feature-only (1-lamp) buttons.
603D (CALLMASTER II) The CALLMASTER II model has a display, a Message light, and the Mute, Select, Log In, and Release buttons. It also has four fixed features: Conference, Drop, Hold, and Transfer. You can administer its 6 call appearance/feature (2-lamp) buttons and its 15 feature-only (1-lamp) buttons.
603E (CALLMASTER III) The CALLMASTER III model has a display, a Message light, and the Select, Mute, Log In, and Release buttons. It also has four fixed features: Conference, Drop, Hold, and Transfer. You can administer its 6 call appearance/feature (2-lamp) buttons and its 15 feature-only (1-lamp) buttons. Note that you can assign any feature to the Log In and Release buttons. You can connect the CALLMASTER III to either a standard 4-wire DCP or a 2-wire circuit pack.
603F (CALLMASTER IV) The CALLMASTER IV model has a display, a Message light, and the Select, Mute, Log In, and Release buttons. It also has four fixed features: Conference, Drop, Hold, and Transfer. You can administer its 6 call appearance/feature (2-lamp) buttons and its 15 feature-only (1-lamp) buttons. Note that you can assign any feature to the Log In and Release buttons. You can connect the CALLMASTER IV to either a standard 4-wire DCP or a 2-wire circuit pack.
606A (CALLMASTER VI) The CALLMASTER VI model is a miniature, 8-button, 2-headset jack, digital telephone that is controlled by the users personal computer (PC) through an RS-232 serial-port connection.
607A (CALLMASTER V) The CALLMASTER V model has a display, softkeys, and the display control buttons (Menu, Exit, Previous, and Next). This model does not have a standard handset, but you can connect a handset to one of its headset jacks. The CALLMASTER V has six fixed feature buttons: Speaker, Mute, Hold, Redial, Conference, and Transfer. You can administer its 16 call appearance/feature (2-lamp) buttons, however, one of these buttons must be administered as a Headset On/Off button and a second one must be administered as a Release button. You can also administer the 12 softkey buttons.
CALLMASTER telephones
Figure 249: CALLMASTER II/CALLMASTER III digital telephone
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Telephone Reference
Figure 250: CALLMASTER IV digital telephone
Cordless telephone
Figure 251: CALLMASTER V digital telephone
3
Menu Exit Prev Next
Tel #
Speaker
Mute
Transfer
Hold Conf Ring

DEF
Redial
Test
ABC
1
GHI
2
JKL
3
MNO
5
TUV
6
WXYZ
PQRS
8 O
Volume
9 #
CALLMASTER V
Figure notes: 1. Dial pad 2. Display 3. 4 softkey buttons 4. 16 call appearance/feature buttons
Cordless telephone
MDC9000 cordless telephone
The MDC 9000 Cordless Telephone has two basic parts, the handset and the charging base.
The handset has line/programmable feature/intercom buttons, Conference, Drop, Hold, Transfer, Status, and Feature buttons, Headset On/Off and Handset On/Off buttons, a LCD display, an earpiece volume control switch, battery charging contacts, a directory card, and a headset jack. The charging base has a handset hook, ringer volume controls, battery charging contacts, a Talk indicator, a Charge indicator, a Message indicator, and a base ringer.
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Telephone Reference
MDW9000 cordless telephone

The MDW 9000 Wireless Telephone is part of the TransTalk 9000 Digital Wireless System family of telephones. This wireless telephone has three basic parts, the handset the charging cradle, and the radio module.
The handset has line/programmable feature/intercom buttons, Drop, Mute, Hold, Conference, and Transfer buttons, a Headset On/Off button and a Handset On/Off button, a LCD display, a Volume control switch, battery charging contacts, a flexible antenna, and a Headset jack. The charging cradle has a handset hook, a spare battery cover, a spare battery. The radio module has Power, Pass, and Radio indicator lights, a top hook, card edge, and snap lock which connect the radio module to the carrier assembly/backplane, an antenna, and power plug and line connectors.
Cordless telephone
Figure 252: MDC9000 and MDW9000 cordless telephones
Figure notes: 1. 6 programmable buttons 2. Dial pad 3. 6 programmable buttons 4. Dial pad
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Telephone Reference
Figure 253: MDC9000 and MDW9000 cordless telephones
Figure notes: 1. 6 programmable buttons 2. Dial pad 3. 6 programmable buttons 4. Dial pad
Internet Protocol (IP) Softphones

IP Softphones can turn a PC or a laptop into an advanced telephone. Using the Internet Protocol (IP) network, you can place calls, take calls, and handle calls on your PC. With certain exceptions, every feature available for wired-endpoint voice calling is available for IP-based calling; it supports internetworking with conventional circuit-switched stations and trunks. There are three softphone models that are fixed at the time of purchase and do not change afterward:
Avaya IP Softphone (for additional information, go to http://www.avaya.com/support, click on Telephones and End User Devices, then scroll down to IP Telephony ) Avaya IP Agent (for additional information, go to http://www.avaya.com/support, click on Call Center/CRM, then scroll down to IP Agent) Avaya Softconsole (for additional information, go to http://www.avaya.com/support, click on Call Center/CRM, then scroll down to IP Telephony )
The connection for the end-point is supported whether the customer is directly connected using a network inter-face card (NIC) or the customer has dialed into their network using a dial-up point-to-point (PPP) account. The connection is managed via a registration session with the Avaya server. The call server manages the voice connection directly to a circuit-switched telephone (Telecommuter configuration), directly to an IP Telephone (Control of IP Telephone configuration), directly to a DCP digital telephone (Control of DCP Telephone configuration), or over UDP/RTP to the IP Softphones iClarity IP Audio H.323 audio end-point (Road Warrior or VoIP configuration). At any time, an end user can put a softphone into one of the following modes by changing a software menu:

Road-Warrior (Voice over IP (VoIP)) Telecommuter Native H.323 (only available with Avaya IP Softphone R2) Control of IP Telephone (only available with IP Softphone R4 and later) Control of DCP Telephone (only available with IP Softphone R5 and later) Note: Beginning with the November 2003 release of Communication Manager, R1 and R2 IP Softphone and IP Agent, which use a dual connect (two extensions) architecture, are no longer supported. R3 and R4 IP Softphone and IP Agent, which use a single connect (one extension) architecture, continue to be supported. This applies to the RoadWarrior and the Telecommuter configurations for the IP Softphone. Native H.323 registrations for R1 and R2 Softphones continue to be supported.
Note:
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Telephone Reference
Note:
Note: Beginning with the January 2005 release of Communication Manager, the Message Flow Control feature is available. When this feature is enabled, previously existing IP soft clients will fail to register. The clients listed below are impacted by this condition. - IP Softphone R3V1 - IP Softphone R3V2 - IP Softphone R3V2.1 - IP Softphone R4 - IP Softphone R5.0 - IP Softphone R5.1 - IP Agent V3 - IP Agent R4 - IP AgentR5 - Softconsole 1.0 - Softconsole 1.5 For assistance, contact your Avaya technical support representative.
Road-warrior mode
The road-warrior (VoIP) mode enables travelers to use Communication Manager features from temporary remote locations, such as a hotel room. The road-warrior configuration uses two separate software applications running on a users PC that is connected to Communication Manager over an IP network. The single network connection carries two channels: one for call-control signaling and one for voice. IP Softphone software handles the call signaling and an H.323 V2-compliant audio application such as Avaya iClarity, which is installed with Avaya IP Softphone Release 3 and later (or a third-party application, like Microsoft NetMeeting ) handles the voice communications. The users PC provides the audio connection via a microphone and speakers.
Telecommuter mode
The telecommuter mode enables remote workers to use Communication Manager features from a remote location, such as while telecommuting from a home office. The telecommuter configuration uses two connections to Avaya Communication Manager:

a connection to the PC over the IP network a connection to the telephone over the public-switched telephone network (PSTN)
The PC user places and takes calls with the IP Softphone interface and uses the telephone handset to speak and listen. You can also use a variation of the telecommuter for call center agents: Avaya IP Agent. This mode uses the Avaya IP Agent interface instead of the IP Softphone interface to emulate a remote CallMaster telephone.
Stand-alone H.323
The stand-alone H.323 mode enables travelers to use some Avaya Communication Manager features from a remote location. This mode uses a PC running an H.323 v2-compliant audio application, such as Microsoft NetMeeting. The H.323 mode controls the call signaling and the voice path. However, since it does not use the IP Softphone interface, this configuration is capable of operating only as an analog or single-line telephone making one call at a time without any additional assigned features. You can provide stand-alone H.323 users only features that can they can activate with dial access codes.
Control of IP Telephone
This mode allows you to make and receive calls under the control of the IP Softphone - just like in the Telecommuter or Road Warrior mode. The big difference is that you have a true, feature-rich digital telephone under your control. In the Road Warrior mode, there is no telephone. In the Telecommuter mode, the telephone you are using (whether analog, digital, or IP telephone) is used only to carry audio and not for any features. In this mode (if you have an IP telephone), you get the best of both worlds. The terminals that are supported for this registration mode are shown in Supported Terminals for Control of Terminal/Station on page 706.
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Telephone Reference
Control of DCP Telephone

This feature provides a registration endpoint configuration that will allow an IP softphone and a non-softphone telephone to be in service on the same extension at the same time. In this new configuration, the call control is done by both the softphone and the telephone endpoint. This feature supports speakerphones, handsets, and headsets. . Table 8: Supported Terminals for Control of Terminal/Station 1 of 2 Terminal Type Control of the Terminal/Station "Regular" Control Road Warrior 2402 2410 2420 2420 w/Expansion Module 4601 4602 4606 4610 4612 4620 4620 w/Expansion Module 4624 6402D 6408D/6408D+ 6416D+ 6416D+ w/Expansion Module 6424D+ Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Telecommuter "Shared" Control Via IP Telephone N/A N/A N/A N/A No No Yes Yes Yes Yes Yes Yes N/A N/A N/A N/A N/A Via the server Yes Yes Yes Yes Yes N/A Yes Yes Yes Yes N/A Yes Yes Yes Yes Yes Yes 1 of 2
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Table 8: Supported Terminals for Control of Terminal/Station 2 of 2 Terminal Type Control of the Terminal/Station "Regular" Control Road Warrior 6424D+ w/Expansion Module 8405D/8405D+ 8410D 8411D 8434D 8434D w/Expansion Module 6402 6408/6408+ 7403D 7404D 7405D 7406+/7406D 7407+/7407D 7410+/7410D 7434D 7444D 8403B 8405B/8405B+ 8410B 8411B Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Telecommuter "Shared" Control Via IP Telephone N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A Via the server Yes No No No No No N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 2 of 2
Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
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Telephone Reference
Related topics
For instructions on how to administer an IP Softphone on your system, see Adding an IP Softphone on page 98. You can also find information on the IP Softphone CD (see DEFINITY IP Softphone Overview and Troubleshooting and DEFINITY IP Softphone Getting Started).
Chapter 20: Screen Reference

This chapter contains descriptions of Communication Manager screens that are used in performing administrative tasks. These are most often screens that are invoked using commands such as add, change, and remove. For maintenance-related screens that are invoked using commands such as list, display, and status, see Maintenance Commands for Avaya Communication Manager, Media Gateways and Servers, 03-300191.

Your Avaya DEFINITY or media server running Avaya Communication Manager compares dialed numbers with the dialed strings in this table and determines the route pattern for the number. Figure 254: AAR Digit Analysis Table screen
change aar analysis AAR DIGIT ANALYSIS TABLE Percent Full: Dialed String _________________ _________________ _________________ _________________ _________________ _________________ _________________ _________________ _________________ _________________ Total Min Max __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ Route Pattern _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ Call Type ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ Node Num ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ANI Reqd n n n n n n n n n n ___ Page 1 of X
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Screen Reference
Figure 255: ARS Digit Analysis Table screen

change ars analysis ARS DIGIT ANALYSIS TABLE Location: ___ Dialed String _________________ _________________ _________________ _________________ _________________ _________________ _________________ _________________ _________________ _________________ Total Min Max __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ Route Pattern _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ Call Type ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ Node Num ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ANI Reqd n n n n n n n n n n Page 1 of X
Percent Full:
___
ANI Reqd
Valid entries y/n Usage Enter y if ANI is required on incoming R2-MFC or Russian MF ANI calls. This field applies only if the Request Incoming ANI (non-AAR/ARS) field on the Multifrequency-Signaling-Related System Parameters screen is n. Allowed only if the Allow ANI Restriction on AAR/ARS field on the Feature Related System Parameters screen is y. Use to drop a call on a Russian Shuttle trunk or Russian Rotary trunk if the ANI request fails. Other types of trunks treat r as y.
Call Type (for AAR only)

Enter the call type associated with each dialed string. Call types indicate numbering requirements on different trunk networks. ISDN Protocols are listed in the table below. Valid entries aar intl pubu lev0 to lev2 Usage Regular AAR calls The Route Index contains public network ISDN trunks that require international type of number encodings. The Route Index contains public network ISDN trunks that require unknown type of number encodings. Specify ISDN Private Numbering Plan (PNP) number formats. (See ISDN Numbering Private on page 1200 for more information.)
ISDN Protocol Call Type aar intl pubu lev0 lev1 lev2 Numbering Plan Identifier E.164(1) E.164(1) E.164(1) PNP(9) PNP(9) PNP(9) Type of Numbering national(2) international(1) unknown(0) local(4) Regional Level 1(2) Regional Level 2(1)
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Screen Reference
Call Type (for ARS only)

Valid entries Usage China # 1 Call Type normal
alrt
alerts attendant consoles or other digital phones when an emergency call is placed emergency call 10-digit North American Numbering Plan (NANP) call (11 digits with Prefix Digit "1") 7-digit NANP call public-network international number international operator public-network local number local private non-NANP national private national service operator public-network number (E.164)-unknown national(2) national(2) service call, first party control service call, first party control
emer fnpa hnpa intl iop locl lpvt natl npvt nsvc op pubu svcl svct svft svfl
normal attendant normal toll-auto attendant normal normal normal normal normal attendant normal toll-auto normal local toll
Dialed String
User-dialed numbers are matched to the dialed string entry that most closely matches the dialed number. For example, if a user dials 297-1234 and the AAR or ARS Digit Analysis Table has dialed string entries of 297-1 and 297-123, the match is on the 297-123 entry. An exact match is made on a user-dialed number and dialed string entries with wildcard characters and an equal number of digits. For example, if a user dials 424, and there is a 424 entry and an X24 entry, the match is on the 424 entry. Valid entries 0 to 9 *, x, X Usage Enter up to 18 digits that the call-processing server analyzes. wildcard characters
Location (for the ARS Digit Analysis Table)

This is a display-only field on the ARS Digit Analysis Table screen. Valid display 1 to 64 Usage Defines the location of the server running Avaya Communication Manager that uses this ARS Digit Analysis Table. On the System-Parameters Customer-Options screen, the ARS field and the Multiple Locations field must be set to y for values other than all to appear. Indicates that this ARS Digit Analysis Table is the default for all port network (cabinet) locations. Appears only if the Multiple Locations field is n on the System-Parameters Customer-Options screen.
all
Max
Valid entries Between Min and 28 Usage Enter the maximum number of user-dialed digits the system collects to match to the dialed string.
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Screen Reference
Min
Valid entries Between 1 and Max Usage Enter the minimum number of user-dialed digits the system collects to match to the dialed string.
Node Number
Valid entries 1 to 999 or blank Usage Enter the number of the destination node in a private network if you are using node number routing or DCS. If you complete this field, leave the Route Index field blank.
Percent Full
Displays the percentage (0 to 100) of the systems memory resources that have been used by AAR/ARS. If the figure is close to 100%, you can free up memory resources.
Route Pattern
Enter the route number you want the server running Avaya Communication Manager to use for this dialed string. Valid entries p1 to p2000 1 to 640 1 to 999 r1 to r32 Usage Specifies the route index number established on the Partition Routing Table Specifies the route pattern used to route the call. Specifies the route pattern used to route the call. For S8300 Media Server only. Specifies the remote home numbering plan area table. Complete this field if RHNPA translations are required for the corresponding dialed string. Designates node number routing Blocks the call
node deny

Your system uses the AAR or ARS Digit Conversion Table to change a dialed number for more efficient routing. Digits may be inserted or deleted from the dialed number. For instance, you can tell the server running Communication Manager to delete a 1 and an area code on calls to one of your locations, and avoid long-distance charges by routing the call over your private network. Figure 256: AAR Digit Conversion Table screen
change aar digit-conversion AAR DIGIT CONVERSION TABLE Percent Full: ___ Page 1 of 2
Matching Pattern Req __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________
Min __ __ __ __ __ __ __ __ __ __
Max __ __ __ __ __ __ __ __ __ __
Del __ __ __ __ __ __ __ __ __ __
Replacement String __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________
Net ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
Conv ANI _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
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Screen Reference
Figure 257: ARS Digit Conversion Table screen

change ars digit-conversion ARS DIGIT CONVERSION TABLE Location: 1 Matching Pattern __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ Min __ __ __ __ __ __ __ __ __ __ __ __ __ Max __ __ __ __ __ __ __ __ __ __ __ __ __ Del __ __ __ __ __ __ __ __ __ __ __ __ __ Page 1 of 2
Percent Full: ___ Net Conv ANI Req ___ _ _ ___ _ _ ___ _ _ ___ _ _ ___ _ _ ___ _ _ ___ _ _ ___ _ _ ___ _ _ ___ _ _ ___ _ _ ___ _ _ ___ _ _
Replacement String __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________
Note:
Note: When you access the screen with the display or change command, the entries are sorted in the order of the matching pattern. Digits appear before characters.
ANI Req
This field applies only if the Request Incoming ANI (non-AAR/ARS) field on the Multifrequency-Signaling-Related System Parameters screen is n. Valid entries y/n r Usage Enter y to require ANI on incoming R2-MFC or Russian MF ANI calls. Allowed only if the Allow ANI Restriction on AAR/ARS field is y on the Feature-Related System Parameters screen. Use to drop a call on a Russian Shuttle trunk or Russian Rotary trunk if the ANI request fails. Other types of trunks treat r as y.
Conv
Valid entries y/n Usage Enter y to allow additional digit conversion.
Del
Valid entries 0 to Min Usage Enter the number of digits you want the system to delete from the beginning of the dialed string.
Location (for ARS only)

This is a display-only field. Valid display 1 to 64 Usage Defines the location of the server running Avaya Communication Manager for this ARS Digit Conversion Table. On the System-Parameters Customer-Options screen, the ARS field and the Multiple Locations field must be set to y for values other than all to appear. Indicates that this ARS Digit Conversion Table is the default for all port network (cabinet) locations.
all
Matching Pattern
Valid entries 0 to 9 (1 to 18 digits) Usage Enter the number you want the server running Avaya Communication Manager to match to dialed numbers. If a Prefix Digit 1 is required for 10-digit direct distance dialing (DDD) numbers, be sure the matching pattern begins with a 1. wildcard characters
*, x, X
717
Screen Reference
Max
Valid entries Min to 28 Usage Enter the maximum number of user-dialed digits the system collects to match to this Matching Pattern.
Min
Valid entries 1 to Max Usage Enter the minimum number of user-dialed digits the system collects to match to this Matching Pattern.
Net
Enter the call-processing server network used to analyze the converted number. Valid entries ext, aar, ars Usage Analyze the converted digit-string as an extension number, an AAR address, or an ARS address.
Percent Full
Displays the percentage (0 to 100) of the systems memory resources that have been used by AAR/ARS. If the figure is close to 100%, you can free-up memory resources.
Replacement String
Valid entries 0 to 9 (1 to 18 digits) * # blank Use # to indicate end-of-dialing. It must be at the end of the digit-string. Usage Enter the digits that replace the deleted portion of the dialed number. Leave this field blank to simply delete the digits.
Abbreviated Dialing List

This screen establishes system-wide or personal lists for speed dialing.
Enhanced List
The Enhanced Abbreviated Dialing List can be accessed by users to place local, long-distance, and international calls; to activate/deactivate features; or to access remote computer equipment. Note: Dialing must be enabled in your license file before you can program an Enhanced List. When the feature is enabled, the Abbreviated Dialing Enhanced List field on the System-Parameters Customer-Options screen displays y.
Note:
You can define two Enhanced Abbreviated Dialing Lists in the system. Before you assign numbers to a list, you must define whether you want a 3-digit or 4-digit enhanced list on the Feature-Related System Parameters screen. If you select 3-digit enhanced list, the list can be up to 10 separate screens numbered from 0 to 9 that allow you to define up to 1000 numbers. If you select a 4-digit enhanced list, a list can include up to 100 separate screens numbered 0 to 99 that allow you to assign up to 10,000 numbers on each list. The two Enhanced Abbreviated Dialing Lists together can support up to 20,000 entries. If you want your attendants to use abbreviated dialing, you must also administer the Console Parameters screen.
Field descriptions for page 1

Figure 258: Abbreviated Dialing Enhanced List screen
display abbreviated-dialing enhanced ABBREVIATED DIALING LIST Enhanced List Size (multiple of 5): 5 DIAL CODE 100: ________________________ 101: ________________________ 102: ________________________ 103: ________________________ 104: ________________________ 105: ________________________ Page 1 of 4
Privileged? n
719
Screen Reference
DIAL CODE
Enter the number you want the system to dial when users enter this dial code. While the system is waiting, a call progress tone receiver is tied up, and, since there are a limited number of receivers in the system, outgoing calling capability may be impaired. Vector Directory Number extension may also be assigned. Valid entries Digits 0 to 9 * (star) # (pound) ~p ~w ~m ~s ~W Usage Up to 24 characters Part of FAC Part of FAC Pause 1.5 seconds Wait for dial tone Change to outpulse DTMF digits at the end-to-end rate Start suppressing display of the digits being outpulsed Wait indefinitely for dial tone. Use this only if network response time is more than 30 seconds. Not available for S8300 Media Server.
Privileged
Indicates whether users of this list can dial any number in the list, regardless of the COR of the station from which they dial. Valid entries y/n Usage Set this field to n if you want the system to verify that this station is allowed to dial this number.
Size (multiple of 5)
The number of dial code list entries you want in this list. Valid entries 5 to 100, in multiples of 5 Usage Up to 100 entries per screen
Group List
This screen implements the Abbreviated Dialing Group List. The Group Lists are controlled by the System Administrator. Up to 100 numbers can be entered per group list that can be accessed by users to place local, long-distance, and international calls; to activate/deactivate features; or to access remote computer equipment.

Figure 259: Abbreviated Dialing Group List screen
change abbreviated-dialing group ABBREVIATED DIALING LIST Group List: ____ Size (multiple of 5): 5 Program Ext: ________ DIAL CODE 01: ________________ 02: ________________ 03: ________________ 04: ________________ 05: ________________ Page 1 of X
Privileged? n
DIAL CODE
Enter the number you want the system to dial when users enter this dial code. While the system is waiting, a call progress tone receiver is tied up, and, since there are a limited number of receivers in the system, outgoing calling capability may be impaired. Only 1 through 5 display initially. If you enter a number greater than 5 in the Size field, the system increases the number of dial codes to the number you specified. Vector Directory Number extension may also be assigned. Valid entries Digits 0 to 9 * (star) # (pound) ~p Usage Up to 24 characters Part of FAC Part of FAC Pause 1.5 seconds 1 of 2
721
Screen Reference
Valid entries ~w ~m ~s ~W
Usage Wait for dial tone Change to outpulse DTMF digits at the end-to-end rate Start suppressing display of the digits being outpulsed Wait indefinitely for dial tone. Use this only if network response time is more than 30 seconds. Not available for S8300 Media Server. 2 of 2
Group List
This is a display-only field when the screen is accessed using an administration command such as add or change. Valid entries Display-only field Usage Enter a group number when completing a paper screen.
Privileged
Valid entries y Usage If y is entered, the calling telephones class of restriction (COR) is never checked and any number in the group list will be dialed. If n is entered, the calling telephones COR is checked to determine if the number can be dialed.
Program Ext
Enter the extension that you want to give permission to program the Group List.
Enter the number of abbreviated dialing numbers you want to assign in multiples of 5, up to 100.
Personal List
This screen establishes a personal dialing list for telephone/data module users. The personal list must first be assigned to the telephone by the System Administrator before the telephone user can add entries in the list. The lists can be accessed by users to place local, long-distance, and international calls; to activate/deactivate features; or to access remote computer equipment. Figure 260: Abbreviated Dialing Personal List screen
change abbreviated-dialing personal ABBREVIATED DIALING LIST Personal List: ________ List Number: ___ Size (multiple of 5): 5 DIAL CODE 01: ________________ 02: ________________ 03: ________________ 04: ________________ 05: ________________ 06: ________________ 07: ________________ 08: ________________ 09: ________________ 00: ________________ Page 1 of 4
DIAL CODE
Enter the number you want the system to dial when users enter this dial code. While the system is waiting, a call progress tone receiver is tied up, and, since there are a limited number of receivers in the system, outgoing calling capability may be impaired. Only 1 through 5 display initially. If you enter a number greater than 5 in the Size field, the system increases the number of dial codes to the number you specified. Note: Although the Abbreviated Dialing Personal List screen shows dial codes with a leading zero (i.e., 01, 02, 03), the user enters only the digit following the zero and not the zero itself to successfully access the extension administered on that dial code.
Note:
723
Screen Reference
Vector Directory Number extension may also be assigned. Valid entries Digits 0 to 9 * (star) # (pound) ~p ~w ~m ~s ~W Usage Up to 24 characters Part of FAC Part of FAC Pause 1.5 seconds Wait for dial tone Change to outpulse DTMF digits at the end-to-end rate Start suppressing display of the digits being outpulsed Wait indefinitely for dial tone. Only use this if network response time is more than 30 seconds.
List Number
A display-only field indicating which of the three personal lists is defined for the telephone.
Personal List
A display-only field indicating the extension of the telephone that will use this list.
Enter the number of abbreviated dialing numbers you want to assign in multiples of 5, up to 100.
System List
This screen implements a system abbreviated-dialing list. Only one system list can be assigned and is administered by the System Administrator. The list can be accessed by users to place local, long-distance, and international calls; to activate/deactivate features; or to access remote computer equipment.
Page 1 of 7 of the screen

Figure 261: Abbreviated Dialing System List screen
add abbreviated-dialing system ABBREVIATED DIALING LIST Page 1 of 7
Size (multiple of 5): 100 DIAL CODE 11: 12: 13: 14: 15: 16: 17: 18: 19: 20: 21: 22: 23: 24: 25:
SYSTEM LIST Privileged? n Label Language:english LABELS FOR 2420/4620 STATIONS 11:************* 12:************* 13:************* 14:************* 15:************* 16:************* 17:************* 18:************* 19:************* 20:************* 21:************* 22:************* 23:************* 24:************* 25:*************
DIAL CODE
Enter the number you want the system to dial when users enter this dial code. While the system is waiting, a call progress tone receiver is tied up, and, since there are a limited number of receivers in the system, outgoing calling capability may be impaired. Only 1 through 5 display initially. If you enter a number greater than 5 in the Size field, the system increases the number of dial codes to the number you specified. Vector Directory Number extension may also be assigned. Valid entries Digits 0 to 9 * (star) # (pound) ~p Usage Up to 24 characters Part of FAC Part of FAC Pause 1.5 seconds 1 of 2
725
Screen Reference
Valid entries ~w ~m ~s ~W
Usage Wait for dial tone Change to outpulse DTMF digits at the end-to-end rate Start suppressing display of the digits being outpulsed Wait indefinitely for dial tone. Use this only if network response time is more than 30 seconds. 2 of 2
Label Language
This field provides administration of personalized labels on the 2420/4620 telephone sets. If this field is changed to another language, all administered labels in the original language are saved and the labels for the new language are read in and displayed. Valid entries English, Italian, French, Spanish, user-defined, or Unicode Usage Enter the appropriate language for the 2420/4620 labels. Note: Unicode display is only available for Unicode-supported telephones. Currently, only the 4620SW and 4610SW support Unicode display.
Note:
LABELS FOR 2420/4620 STATIONS

This field provides the administrative capability to actually customize the labels for the system-wide Abbreviated Dial buttons on the 2420/4620 telephone sets. Valid entries A-Z, a-z, 0-9, and ! & * ? ; ^ (),.:Usage Up to 15 alphanumeric characters
Privileged
Valid entries y Usage Enter y if the originating partys class of restriction (COR) is never checked and any number in the list can be dialed. Enter n if the COR is to be checked to determine if the number can be dialed.
Enter the number of abbreviated dialing numbers you want to assign in multiples of 5, up to 100. The Figure 262 shows the last page of the Abbreviated Dialing System screen when, on the System-Parameters Customer-Options screen, the A/D Grp/Sys List Dialing Start at 01 field is n. Figure 262: Abbreviated Dialing System List screen
DIAL CODE 01: 02: 03: 04: 05: 06: 07: 08: 09: 10:
SYSTEM LIST Label Language:english LABELS FOR 2420/4620 STATIONS 01:************* 02:************* 03:************* 04:************* 05:************* 06:************* 07:************* 08:************* 09:************* 10:*************
Figure 263 shows the last page of the Abbreviated Dialing System screen when, on the System-Parameters Customer-Options screen, the A/D Grp/Sys List Dialing Start at 01 field is y.
727
Screen Reference
Figure 263: Abbreviated Dialing System List screen

DIAL CODE 91: 92: 93: 94: 95: 96: 97: 98: 99: 00:
SYSTEM LIST Label Language:english LABELS FOR 2420/4620 STATIONS 91:************* 92:************* 93:************* 94:************* 95:************* 96:************* 97:************* 98:************* 99:************* 00:*************
7103A Button List

This screen assigns abbreviated dialing numbers to the 7103A telephone buttons. The entries can then be accessed by 7103A telephone users to place local, long-distance, and international calls; activate/deactivate features; or to access remote computer equipment. This screen applies only to 7103A fixed feature phones. Only one 7103A abbreviated dialing list can be implemented in the system and it applies to all 7103A fixed feature phones in the system. This list is controlled by the System Administrator.
Pages 1 through 4 of the screen

Figure 264: Abbreviated Dialing List 7103A Button List screen
display abbreviated-dialing 7103A-buttons ABBREVIATED DIALING LIST 7103A Button List Page 1 of 1
DIAL CODE (FOR THE 7103A STATION BUTTONS) 1: ________________________ 5. ________________________ 2: ________________________ 6. ________________________ 3: ________________________ 7. ________________________ 4: ________________________ 8. ________________________
DIAL CODE
Enter the number you want to assign to each dial code (button). Any additions or changes apply to all 7103A fixed feature phones. While the system is waiting, a call progress tone receiver is tied up, and, since there are a limited number of receivers in the system, outgoing calling capability may be impaired. Vector Directory Number extension may also be assigned. Valid entries Digits 0 to 9 * (star) # (pound) ~p ~w ~m ~s ~W Usage Up to 24 characters Part of FAC Part of FAC Pause 1.5 seconds Wait for dial tone Mark Start suppressing display of the digits being outpulsed Wait indefinitely for dial tone. Use this only if network response time is more than 30 seconds. Not available for S8300 Media Server.
729
Screen Reference
Access Endpoint
This screen administers Access Endpoints and Wideband Access endpoints. Note: You can administer Wideband Access Endpoints only if, on the System-Parameters Customer-Options screen, the Wideband Switching field is y.
Note:
An Access Endpoint is a nonsignaling trunk that neither responds to signaling nor generates signaling. Access Endpoints eliminate the need to dedicate an entire trunk group for the access of a single trunk by providing the capability to assign an extension number to a single trunk. An Access Endpoint can be specified as the Originator or Destination endpoint of an administered connection. A Wideband Access Endpoint (WAE) is an endpoint application connected to line-side non-ISDN T1 or E1 facilities and, like Access Endpoints, have no signaling interface with the system. For information on endpoint applications connected to line-side ISDN-PRI facilities, see on page 1347. The WAE is defined by a starting port (DS0) and a width specifying the number of adjacent nonsignaling DS0s (positioned within a DS1 facility) that make up the endpoint. This width may be between 2 and 31 adjacent DS0s. Note: Access Endpoints and Wideband Access Endpoints consume the same resources that trunks use. Thus, the sum of Access Endpoints and trunks cannot exceed the maximum number of trunks available in your system configuration.
Note:

Figure 265: Access Endpoint screen
add access-endpoint next ACCESS ENDPOINT Extension: 30001 (Starting) Port:_______ Communication Type: voice-grade-data Name:_____________ COR: 1 TN: 1 COS: 1 ITC: restricted Page 1 of 1
Access Endpoint
Communication Type
Valid entries voice-grade-dat a 56k-data 64k-data wideband Usage For an analog tie trunk access endpoint. For a DS1 access endpoint enter as appropriate (64k-data is not allowed for robbed-bit trunks). For a Wideband access endpoint
COR
The COR is administered so that only an administered connection (AC) endpoint can be connected to another AC endpoint. Valid entries 0 to 95 Usage Enter the appropriate class of restriction (COR) number.
COS
The COS is administered (see Class of Service on page 830) so that the use of the Call Forwarding All Calls feature for access endpoints is prohibited. Valid entries 0 to 15 Usage Enter the appropriate COS number.
Extension
A display-only field showing the extension number as specified in the command line, or shows the next available extension number if next was entered on the command line. This is the extension number assigned to the nonsignaling trunk and used to access the trunk endpoint.
731
Screen Reference
ITC (Information Transfer Capability)

This field is used to determine the type of transmission facilities to be used for ISDN calls originating from this endpoint. Displays when the Communication Type field is 56k-data, 64k-data, or Wideband. When adding an access endpoint with the ITC administered as unrestricted, its associated port has to be a channel of a DS1 circuit pack with the Zero Code Suppression field administered as B8ZS. If the port is not a channel of a DS1 circuit pack with its Zero Code Suppression field administered as B8ZS, the end validation fails and the screen submission is rejected. The cursor is moved to ITC with the following error message: An unrestricted access endpoint can only be from B8ZS DS1 circuit pack. When adding an access endpoint with the ITC administered as restricted, its associated port can be a channel from a DS1 circuit pack with the Zero Code Suppression field administered as ZCS or B8ZS. For an existing access endpoint, ITC can only be changed from restricted to unrestricted if its associated port is a channel of a DS1 circuit pack with its Zero Code Suppression field administered as B8ZS. If the port is not a channel of a DS1 circuit pack with its Zero Code Suppression field administered as B8ZS, the end validation fails and the screen submission is rejected. The cursor is moved to ITC with the following error message: An unrestricted access endpoint can use only B8ZS DS1 circuit pack Without this end validation, a user could administer an access endpoint as unrestricted when in fact it is restricted, that is, its associated port is a member of a DS1 circuit pack that uses ZCS data transmission. Valid entries unrestricted Usage When unrestricted, only unrestricted transmission facilities (b8zs) will be used to complete the call. An unrestricted facility is a transmission facility that does not enforce 1s density digital transmission (that is, digital information is sent exactly as is). For Wideband Access Endpoints, enter unrestricted. When restricted, either restricted (zcs-ami) or unrestricted transmission facilities is used to complete the call. A restricted facility is a transmission facility that enforces 1s density digital transmission (that is, a sequence of eight digital zeros is converted to a sequence of seven zeros and a digital one) via zcs coding on DS1 circuit pack.
restricted
Name
Enter an name for the endpoint.
Access Endpoint
(Starting) Port
Enter the necessary characters. Valid entries 01 to 44 (DEFINITY R) or 01 to 03 (DEFINITY CSI, SI) or 1 to 64 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect / S8300 Media Server) A to E 0 to 20 01 to 04 (Analog TIE trunks) 01 to 31 1 to 80 (DEFINITY R, CSI) or 1 to 10 (DEFINITY SI) or 1 to 250 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect / S8300 Media Server) V1 to V9 01 to 31 Usage First and second characters are the cabinet number.
Third character is the carrier. Fourth and fifth characters are the slot number. Six and seventh characters are the circuit number. Gateway
Module Circuit
For example, 01A0612 is in cabinet 01, carrier A, slot 06, and circuit number (port) 12. Note: For Wideband Access Endpoints, analog tie trunks cannot be used and the DS1 Interface circuit pack, Version C or later, must be used.
Note:
The DS1 circuit number corresponds to the channel that will carry the data traffic. Channels 1 through 31 (DS1 Interface only) or channels 1 through 24 (DS1 Tie Trunk, DS1 Interface, or DS1 Interface (32) circuit packs) can be used when the DS1 Signaling Type field is robbed-bit or isdn-ext. For Common Channel or ISDN-PRI signaling, channel use is limited to channels 1 through 30 (DS1 Interface circuit pack only) or channels 1 through 23 (DS1 Interface (32) or DS1 Interface ). A channel can be administered as an access endpoint regardless of the DS1 signaling type.
733
Screen Reference
TN
Valid entries 1 to 100 Usage Enter the Tenant Partition number.
Width
Appears if the Communication Type field is wideband. This field cannot be blank. Valid entries 2 to 31 6 Usage Enter the number of adjacent DS0 ports beginning with the specified Starting Port, that make up the WAE. A width of 6 defines a 384 Kbps WAE.
This screen assigns an end-to-end Administered Connection (AC) between two access endpoints or data endpoints. The AC is established automatically by the system whenever the system restarts or the AC is due to be active. See "Administered Connections" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, and Access Endpoint on page 730 for additional information.

Figure 266: Administered Connection screen
change administered-connection ADMINISTERED CONNECTION Connection Number: 1 Enable? y Originator: ________ Destination: __________________________________ Name: __________________ AUTHORIZED TIME OF DAY Continuous? n Sun? n Mon? n Tue? n Wed? n Thu? n Start Time: 00:00 Duration: 000:00 MISCELLANEOUS PARAMETERS Alarm Type: Priority: warning 5 Alarm Threshold: 5 Retry Interval: 2 Auto Restoration? y Page 1 of 1
Fri? n
Sat? n
Connection Number
This is a display-only field showing an unassigned AC number when the screen is accessed using an administration command such as change or display.
735
Screen Reference
Destination
Used to route the AC to a desired endpoint. Enter the address of the destination access or data endpoint. This endpoint is the terminating party of the AC and need not be local to the server on which the AC is assigned. The entry must be consistent with the local Communication Manager servers dial plan (that is, the first digits are assigned as an extension, feature access code, or trunk access code, or DDD Number). If a local extension is entered, it must be assigned to either an access or data endpoint. Abbreviated Dialing entries may be used in this field. Valid entries Extension/string Usage Enter the assigned access endpoint/data module extension or valid dialed string.
Enable
Provides the administered connection. Valid entries y n Usage Indicates an attempt will be made to establish the AC when the AC is due to be active. The AC will not be made or if it is up, it will drop.
Name
Valid entries Up to 27 alphanumeric characters. Up to 15 alphanumeric characters (S8300 Media Server, S8700 or S8710 IP-Connect only) Usage Enter a short identification of the AC.
Originator
Enter the assigned access endpoint/data module extension. Data Line circuit pack
Asynchronous EIA 232C compatible equipment
Digital Line circuit pack connections, including:

MPDM (700D), MTDM (700B, 700C, 700E), 7400D data module 7400A, 7400B, 7400C HSL, 8400B data module 7401D telephone with 7400B or 8400B data module 7403D/7405D/7407D/7410D/7434D telephone with DTDM or 7400B or 8400B data module 7404D or 7406D telephone 510D personal terminal 515 BCT, 615 BCT, or 715 BCT terminal Connection between PC and the server running Avaya Communication Manager
ISDN-BRI Line circuit pack connections, including:

7500 data module 7505D/7506D/7507D telephone with ADM Valid entries Assigned access endpoint/ data module extension Usage The endpoint must be local to the server on which the AC is administered. Nonsignaling DS1 trunk or analog tie trunk.
Authorized Time of Day

Continuous
The connection will be up all the time or re-established if the connection goes down. Valid entries y Usage Indicates that the AC is continuous (that is, not scheduled to be active at a certain time). If y is entered, the seven Start Days and associated Duration fields do not appear. Displays the Start Days fields.
737
Screen Reference
Duration
Enter the period of time that the scheduled AC should remain active. This period is specified in two fields separated by a colon. The maximum duration is 167 hours and 59 minutes (that is, 1 minute less than 1 week). Only appears if the Continuous field is n. Valid entries 000 through 167 00 through 59 Usage For the hour field. For the minute field.
Start Days (Sun through Sat)

These fields indicate only the days on which an attempt will be made to establish the AC and not necessarily the days it is active. A scheduled AC may be active over a number of days, and, in this situation, these fields should be used only to specify the days on which the AC starts and not other days on which the AC may be active. Only appears if the Continuous field is n. Valid entries y Usage Enter y in each of the required days of the week fields to indicate that an attempt will be made to establish the AC. Displays the day fields.
Start Time
Only appears if the Continuous field is n. Valid entries 00:00 through 23:59 Usage Enter the time of the day when an attempt should begin to establish a scheduled AC. The time is specified in two fields separated by a colon.
Miscellaneous Parameters
Alarm Threshold
Only appears if an entry in the Alarm Type field is other than none. Enter the number of times an attempt to establish or reestablish an AC must fail consecutively before an AC alarm generates. (An alarm will be generated after the fourth retry has failed; thus, with the retry interval of 2 minutes, an alarm will be generated approximately 8 minutes after the first failure occurs.) Valid entries 1 through 10 Usage An alarm generates on the first failure if this field is 1.
Alarm Type
Enter the type of alarm to be generated if the AC cannot be initially established, or fails and cannot be reestablished, and the number of consecutive failures equals the alarm threshold. All AC alarms and the errors that caused the alarms are recorded in the systems alarm and error log. In addition, a status lamp associated with an attendant console or telephone feature button (ac-alarm) may be used to indicate the AC alarm. Valid entries major minor Usage Failures that cause critical degradation of service and require immediate attention. Failures that cause some degradation of service, but do not render a crucial portion of the system inoperable. This condition requires action, but its consequences are not immediate. Problems might be impairing service to a few trunks or stations or interfering with one feature across the entire system. Failures that cause no significant degradation of service or failures in equipment external to the system. Warning alarms are not reported to the attendant console or INADS. The alarm notification may be disabled for this AC.
warning
none
739
Screen Reference
Auto Restoration
Valid entries y Usage Enter y to indicate an attempt is to be made to reestablish an AC that failed. Auto restoration is available only for an AC that is established over an ISDN Software Defined Data Network (SDDN) trunk group. A y in this field is ignored in all other situations.
Priority
Enter a number that is to be used to determine the order in which ACs are to be established. Valid entries 1 to 8 Usage 1 is the highest and 8 the lowest priority.
Retry Interval
Valid entries 1 to 60 Usage Enter the number of minutes between attempts to establish or reestablish the AC.
Agent Login ID
Agent Login ID
Use this screen to add or change agent login IDs and skill assignments. If you add or change skills on the media server, the agent must log out and then log in again before the changes take effect. For more information, see the Automatic Call Distribution (ACD) Guide.

Figure 267: Agent Login ID screen
add agent-loginID 9011 AGENT LOGINID Login ID: 9011_ AAS? Name:_________________________ AUDIX? TN: 1__ LWC Reception: COR: 1 AUDIX Name for Messaging: Coverage Path: ____ Messaging Server Name for Messaging: Security Code: ____ LoginID for ISDN Display? Direct Agent Skill: ___ Password: Call Handling Preference: skill-level Password (enter again): Service Objective? _ Auto Answer: SN __ __ __ __ __ RL _ _ _ _ _ SL __ __ __ __ __ PA ___ ___ ___ ___ ___ SN __ __ __ __ __ RL _ _ _ _ _ SL __ __ __ __ __ PA ___ ___ ___ ___ ___ SN __ __ __ __ __ RL _ _ _ _ _ SL __ __ __ __ __ PA ___ ___ ___ ___ ___ SN __ __ __ __ __ RL _ _ _ _ _ SL __ __ __ __ __ PA ___ ___ ___ ___ ___ _ _ spe _______ _______ n _______ _______ ______ Page 1 of 1
1: 2: 3: 4: 5.
6: 7: 8: 9: 10:
11: 12: 13: 14: 15:
16: 17: 18: 19: 20:
WARNING:
Agent must log in again before skill changes take effect
AAS
Enter y if this extension is used as a port for an Auto Available Split/Skill. Default is n. Entering y in the AAS field clears the password and requires execution of the remove agent-loginid command. To set AAS to n, remove this logical agent and add it again. This option is intended for switch adjunct equipment ports only, not human agents.
Audix
Enter y if this extension is used as a port for AUDIX. Default is n. The AAS and AUDIX fields cannot both be y.
741
Screen Reference
Audix Name for Messaging

Do one of the following actions:

Enter the name of the messaging system used for LWC Reception, or Enter the name of the messaging system that provides coverage for this Agent LoginID.
Auto Answer
When using EAS, the agents auto answer setting applies to the station where the agent logs in. If the auto answer setting for that station is different, the agents setting overrides the stations setting. The following entries are valid:

all - immediately sends all ACD and non ACD calls to the agent. acd - only ACD split /skill calls and direct agent calls go to auto answer. If this field is acd, non ACD calls terminated to the agent ring audibly. none - all calls terminated to this agent receive an audible ringing treatment. This is the default. station - auto answer for the agent is controlled by the auto answer field on the Station screen.
Call Handling Preference

Options are skill-level (default), greatest-need, and percent-allocation. When calls are in queue and an agent becomes available, skill-level delivers the oldest, highest priority call waiting for the agents highest level skill. Greatest-need delivers the oldest, highest priority call waiting for any of the agents skills. Percent allocation delivers a call from the skill that will otherwise deviate most from its administered allocation. Percent-allocation is available only with Avaya Business Advocate software. For more information, see the Avaya Business Advocate User Guide.
COR
Enter the Class of Restriction for the agent. Valid entries are 0 to 95. Default is 1.
Coverage Path
Enter the number of the coverage path used by calls to the LoginID. Valid entries are a path number between 1 and 999, time of day table t1 to t999, or blank (default). This is used when the agent is logged out, busy, or does not answer.
Agent Login ID
Direct Agents Calls First

This field replaces the Service Objective field when percent-allocation is entered in the Call Handling Preference field. Enter y if you want direct agent calls to override the percent-allocation call selection method and be delivered before other ACD calls. Enter n if you want direct agent calls to be treated like other ACD calls. For more information, see the Avaya Business Advocate User Guide.
Direct Agent Skill

Enter the number of the skill used to handle Direct Agent calls. Valid entries are 1 to 99, or blank (default).
Login ID
Display-only field. Contains the identifier for the Logical Agent as entered on the command line.
Login ID for ISDN Display

Enter y if the Agent LoginID CPN and Name field is to be included in ISDN messaging over network facilities. In this case, the physical station extension CPN and Name is sent. Default is n.
LWC Reception
Valid entries are audix, msa-spe (default), and none.
Messaging Server Name for Messaging

Do one of the following actions:

Enter the name of the Messaging Server used for LWC Reception. Enter the name of the Messaging Server that provides coverage for this Agent LoginID. Leave blank (default).
Name
Enter up to a 27-character string naming the agent. Any alpha-numeric character is valid. Default is blank.
743
Screen Reference
PA
Percent Allocation. If the call handling preference is percent-allocation, you must enter a percentage for each of the agents skills. Enter a number between 1 and 100 for each skill. Your entries for all of the agents skills together must total 100%. Do not use target allocations for reserve skills. Percent Allocation is available as part of the Advocate software.
Password
Appears only if both the AAS and AUDIX fields are n. Enter up to nine digits as the password the Agent must enter upon login. Valid entries are the digits 0 through 9. Enter the minimum number of digits in this field specified by the Minimum Agent-LoginID Password Length field on the Feature-Related System Parameters screen. Default is blank. Values entered in this field are not displayed on the screen.
Password (enter again)

Appears only if both the AAS and AUDIX fields are n. Reenter the same password exactly as it was entered in the Password field. Default is blank. Values entered in this field are not displayed on the screen.
Port Extension
Appears only if either the AAS or AUDIX field is y. Enter the assigned extension for the AAS or AUDIX port. This extension cannot be a VDN or an Agent LoginID. Default is blank.
RL
Reserve Level. Enter any reserve levels assigned to this agent with the Service Level Supervisor feature. You can assign a reserve level of 1 or 2. When this skill reaches the corresponding EWT threshold set on the Hunt Group form, this agent will automatically be logged into the skill and will take calls until the skills EWT drops below the preassigned overload threshold. Service Level Supervisor is available as part of the Advocate software.
SL
Skill Level. Enter a skill level for each of an agents assigned skills. If EAS-PHD is not optioned, 2 priority levels are available. If EAS-PHD is optioned, 16 priority levels are available. In releases prior to R3V5, level 1 was the primary skill and level 2 was the secondary skill.
Security Code
Enter the 4-digit security code (password) for the Demand Print messages feature. This field can be blank (default).
Agent Login ID
Service Objective
Appears only when Call Handling Preference is greatest-need or skill-level. Valid entries are y or n. Service Objective is administered on the Hunt Group screen and the Agent LoginID screen. The server selects calls for agents according to the ratio of Predicted Wait Time (PWT) or Current Wait Time (CWT) and the administered service objective for the skill. Service Objective is a feature that is part of the Advocate software.
SN
Skill Number. Enter the Skill Hunt Group(s) that this agent handles. The same skill may not be entered twice. Consider the following options:

If EAS-PHD is not optioned, enter up to four skills. If EAS-PHD is optioned, enter up to 20 or 60 skills depending on the platform. Assigning a large number of skills to agents can potentially impact system performance. Review system designs with the ATAC when a significant number of agents have greater than 20 skills per agent.
TN
Enter the Tenant Partition number. Valid entries are 1 to 20. Default is 1.
745
Screen Reference
Alias Station
This screen allows you to configure the system so that you can administer new telephone types that are not supported by your system software. This screen maps new telephone models to a supported telephone model. This mapping does not guarantee compatibility, but allows nonsupported models to be administered and tracked by their own names. Some administrators also use this screen to "name" non-telephone devices. For example, you know that you can add a modem to your system by simply administering the extension as the standard analog type 2500. But, if you listed your stations, how would you know which extensions are modems? Instead, you could use the Alias screen to create a modem alias to type 2500 and enter modem in the Type field for every modem you add to your system. For more information, see Adding a Fax or Modem on page 96. Tip:
Tip:
When you upgrade a system that uses an alias set type to a new release, the system determines if the aliased type is supported in the new release (is now a native set type). When you review the Alias Station screen, you may see alias types that have become native. If the type is now native, the last character of the aliased set type becomes a "#."

Figure 268: Alias Station screen
change alias station Page 1 of 1 ALIAS STATION Alias Set Type Supported Set Type ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ # indicates previously aliased set type is now native
Alias Station
Alias Set Type

Enter up to a 5-character name for the non-supported telephone type that you want to alias to a similar supported telephone type. Do not use blank characters.
Supported Set Type

Enter a supported telephone type that you want to map (or alias) to the alias set type. Valid supported telephone types are listed in Telephones on page 1450. Note: Data Communication Protocol (DCP) telephone types must be aliased to DCP telephone types, hybrid types to hybrid types, and analog to analog types.
Note:
747
Screen Reference

This screen associates alpha-names to dialed digit strings. This allows telephone users to place a data call by simply typing the alpha-name. Users need only remember far-end alpha-names instead of the actual digit strings. The screen consists of paired Alpha-name/Mapped String fields. Entries may be made in any order on the screen. However, before the screen is displayed for changing or reviewing, the entries in the table are sorted alphanumerically by the alpha-name. All entries will be moved to the beginning of the table, leaving all blank entries at the end.

Figure 269: Alphanumeric Dial Table screen
change alphanumeric-dial-table Page 1 of 2 ALPHANUMERIC DIALING TABLE XXX of XXX administered Alpha-name Mapped String | Alpha-name Mapped String | ____________ ______________________ | _____________ ______________________ ____________ ______________________ | _____________ ______________________ ____________ ______________________ | _____________ ______________________ ____________ ______________________ | _____________ ______________________ ____________ ______________________ | _____________ ______________________ ____________ ______________________ | _____________ ______________________ ____________ ______________________ | _____________ ______________________ ____________ ______________________ | _____________ ______________________ ____________ ______________________ | _____________ ______________________ ____________ ______________________ | _____________ ______________________ ____________ ______________________ | _____________ ______________________ ____________ ______________________ | _____________ ______________________ ____________ ______________________ | _____________ ______________________ ____________ ______________________ | _____________ ______________________ ____________ ______________________ | _____________ ______________________ ____________ ______________________ | _____________ ______________________ ____________ ______________________ | _____________ ______________________
Alpha-name
All alpha-names in the table must be unique and cannot be referenced in their own "Mapped String." The alpha-names can be used in any other "Mapped String" and multiple times in a "Mapped String." Valid entries From 1 to 8 alphanumeric characters Usage The entry must start with an alphabetic character and may not have blank spaces between characters.
Mapped String
Enter from 1 to 24 characters that may contain alphanumeric, readability, delimiters, and/or special characters. The entry is used to generate the final dialing string and can include Facility Access Codes. Note: A Mapped String may not contain an Alpha-Name whose Mapped String also contains an Alpha-Name. Valid entries Digits 0 to 9 A through Z, a through z ( ) / + % "," space # * ^ Treated as a readability character Each treated as a numeric Usage Numeric Alpha (note uppercase entries are mapped to lowercase) Character delimiters used for easy reading of the dial string Delimiters consisting of both readability and special characters are used to separate tokens of "alpha-names" or numeric sub-strings. For example, "(205) mt-1234+0000"
Note:
749
Screen Reference
Use this screen to assign announcements to circuit packs and port locations. Figure 270: Announcements/Audio Sources screen
change announcements ANNOUNCEMENTS/AUDIO SOURCES Ann. No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Page 1 of X
Ext. ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________
Type COR _________ 1_ _________ 1_ _________ 1_ _________ 1_ _________ 1_ _________ 1_ _________ 1_ _________ 1_ _________ 1_ _________ 1_ _________ 1_ _________ 1_ _________ 1_ _________ 1_ _________ 1_ _________ 1_
TN 1_ 1_ 1_ 1_ 1_ 1_ 1_ 1_ 1_ 1_ 1_ 1_ 1_ 1_ 1_ 1_
Name ________________________ ________________________ ________________________ ________________________ ________________________ ________________________ ________________________ ________________________ ________________________ ________________________ ________________________ ________________________ ________________________ ________________________ ________________________ ________________________
Q QLen Pr Rt Port _ _ _ __ _____ _ _ _ __ _____ _ _ _ __ _____ _ _ _ __ _____ _ _ _ __ _____ _ _ _ __ _____ _ _ _ __ _____ _ _ _ __ _____ _ _ _ __ _____ _ _ _ __ _____ _ _ _ __ _____ _ _ _ __ _____ _ _ _ __ _____ _ _ _ __ _____ _ _ _ __ _____ _ _ _ __ _____
COR
Valid entries 0 to 95 Usage Enter the class of restriction (COR) you want associated with this announcement.
Ext
Valid entries 1 to 8 digits Usage Enter the extension you assign to this announcement. The following screens can reference this extension: Hunt Group, Coverage Path, Trunk Group (Incoming Destination and Night Destination), Vector, Feature-Related System Parameters (DID/ Tie/ISDN Intercept Treatment, Controlled Restriction).
! CAUTION:
CAUTION:
When entering a Multi-Location Dial Plan shortened extension in a field designed for announcement extensions, certain administration end validations that are normally performed on announcement extensions are not done, and resultant warnings or submittal denials do not occur. The shortened extensions also do not appear in any display or list that shows announcement extensions. Extra care should be taken to administer the correct type of announcement for the application when assigning shortened extensions.
Name
Valid entries up to 27-character alpha-numeric filename (no ., /, :, *, ?, <, >, \, .wav, or blanks in this field for VAL circuit packs only) Usage Describe the announcement message. For TN2501AP announcements, this field is required. The value in this field becomes the filename of the announcement. The .wav file extension, which is part of the filename stored on the circuit pack, does not appear. Do not enter .wav as part of the filename. Names on a single VAL circuit pack must be unique. The system checks for duplicate filenames on the same VAL circuit pack.
751
Screen Reference
Port
For External Announcements (analog, Lineside T1/E1, or Aux. Trunk). Enter the necessary characters in the aaxssyy format (where aa = the cabinet number, x = the carrier, ss = the slot number, and yy = the circuit number). Valid entries 01 through 44 (DEFINITY Server R) or 01 through 03 (DEFINITY CSI, SI) or 1 through 64 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect) A through E 0 through 20 00 through 32 Usage First and second characters are the cabinet number.
Third character is the carrier. Fourth and fifth characters are the slot number. Six and seventh characters are the circuit number.
For example, 01A0612 is in cabinet 01, carrier A, slot 06, and circuit number (port) 12. For Integrated Announcements (TN750 or TN2501AP (VAL) circuit pack). Enter the necessary characters in the aaxss format (where aa = the cabinet number, x = the carrier, and ss = the slot number). Valid entries 01 through 44 (DEFINITY Server R) or 01 through 03 (DEFINITY CSI, SI) or 1 through 64 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect) A through E 0 through 20 Usage First and second characters are the cabinet number.
Third character is the carrier. Fourth and fifth characters are the slot number.
For example, 01A06 is in cabinet 01, carrier A, and slot 06.
For G700 Media Gateway (VVAL) circuit pack. Enter the necessary characters in the ggV9 format (where gg = the gateway number and V9 = embedded announcements). Valid entries 01 through 50 Usage Media gateway number.
For example, 10V9 is gateway 10.
Pr
When the Type is field analog, ds1, or aux-trunk, N/A appears in this field. Valid entries y Usage Enter y to protect the integrated announcement from being deleted or changed by any user. For VAL, after an announcement file resides on the circuit pack (recorded or FTP transfer), you can set this field to y to protect the file (read-only). Enter n to allow only users with a console permission COS to change or delete an announcement. For VAL the default is n, meaning that the announcement file is read-write. Use this value when you initially administer the announcement.
753
Screen Reference
Q (Queue)
Valid entries y Usage Enter y to queue calls for the announcement if the Type field is integrated, integ-rep or aux-trunk. The caller is always connected to the beginning of the announcement. Enter y for ACD and vectoring delay announcements. Call centers should always use this option. No queue and no barge-in. The caller is always connected to the beginning of the announcement. The announcement does not play if a port is not available. Enter b to set up barge-in if the Type field is integrated, integ-rep or aux-trunk. Callers are connected to the announcement at any time while it is playing. NOTE: The same non-barge-in announcement can be played through more than one port (or all ports) of an integrated circuit pack. The initial request to play an announcement selects an available port on the board on which the announcement resides. If there are additional requests to play the announcement while it is playing on another port(s), another port is selected. If all ports are busy, new requests to play announcements go to the integrated announcement system queue (Q field must be y). Otherwise, the request to play is denied, and processing continues without the caller hearing the announcement. When a port becomes available, all queued calls (up to the platform "calls connected" limit) are connected at the same time to hear the announcement play from the beginning. A barge-in announcement starts playing when first requested and continues playing through a port, repeating until there are no more requests. Call processing simultaneously connects calls to the playing barge-in announcement. Each call remains connected until the requesting feature operation removes the call (for example, wait step times out). Barge-in type announcements never select another port to play the same announcement once it is playing on a specific port.
QLen (Queue Length)

The queue length is the number of calls that can queue for this announcement. The maximum number of queues allowed depends on your system configuration. The QLen field applies if the Q field is y and the Type field is analog, ds1 or aux-trunk. When the Type field is integrated or integ-rep, N/A appears in this field. Integrated announcements have a pre-set queue length
.
Valid entries The maximum number your system allows
Usage Number of calls that can be queued for this announcement
Rt
Enter the recording rate speed (in 1000 bits/second) for integrated announcements. A different recording speed may be used for each integrated announcement. When the Type field is analog, ds1 or aux-trunk, N/A appears in this field. TN750 or ISSPA. Valid entries 16 Usage 16 kbps (8 minutes and 32 seconds of announcement time per circuit pack or 1 hour and 24 minutes for 10 circuit packs for the TN750; for the ISSPA, there are 240 minutes of storage time). This rate does not provide a high-quality recording. Avaya does not recommend this for customer announcements, but it is adequate for VDN of Origin announcements. 32 kbps (4 minutes and 16 seconds of total announcement time for the TN750; for the ISSPA, there are 120 minutes of storage time). 64 kbps (for 2 minutes and 8 seconds of announcement time per circuit pack or 42 minutes for 10 circuit packs for the TN750; for the ISSPA, there are 60 minutes of storage time). This is the default for VAL.
32
64
755
Screen Reference
VAL or VVAL
Valid entries 64 Usage VAL provides 10 minutes storage as the default and 60 minutes with the VAL Maximum Capacity field. VVAL provides 20 minutes regardless of the setting of the VAL Maximum Capacity field.
TN
Valid entries 1 to 100 Usage Enter the Tenant Partition number, if any.
Type
Enter the type of announcement you want to assign to this extension number. If you enter integrated or integ-rep, complete the Q, Protect, Rate, and Port fields. If you enter analog, ds1-fd, ds1-sa, ds1-ops, or aux-trunk, complete QLen (if Q is y) and Port. Valid entries analog Usage Use to play announcements from an external device for a specific period and hang up when finished. When the device hangs up, the caller hears a click. Connects to the server running Avaya Communication Manager through an analog port. Ringing starts playback. Use for continuous playing music or audio source from an external announcement device. Use to play announcements from an external device for a specific period and hang up when finished. When the device hangs up, the caller hears a click. Connects to the server running Avaya Communication Manager through an analog port. Ringing starts playback. Sends forward disconnect signal to stop playback. Auxiliary trunk. Use with an external announcement device with a 4-wire "aux" interface. Auxiliary trunk. Use with continuously playing music or audio sources that do not indicate playback is active. 1 of 2
analog-m analog-fd
aux-trunk aux-trk-m
Valid entries ds1-fd
Usage Assigned to DS1 ports on circuit packs. Callers do not hear a click when the device hangs up. Provides a disconnect to stop playback when the announcement is done. Callers do not hear a click when the device hangs up. Provides a disconnect to stop playback when the announcement is done. Callers do not hear a click when the device hangs up. Stored internally on the Avaya DEFINITY or media server on a special integrated announcement circuit pack. Use for general announcements and VDN of Origin Announcements. integrated repeating 2 of 2
ds1-ops ds1-sa
integrated
integ-rep
See Appendix A, "Recorded Announcements," in Avaya Communication Manager Contact Center Guide to ACD Contact Centers, for more information about the Type field.
757
Screen Reference
ARS Toll Table

This screen assigns ARS Toll Tables used by Subnet Trunking. Use it to specify whether calls to CO codes listed on the table are toll or non-toll calls. You specify non-toll calls based on the last 2 digits of the distant-end of the trunk group. Figure 271: ARS Toll Table screen
change ars toll ARS TOLL TABLE: __ OFFICE CODES: x00-x99 30: y 40: y 50: y 60: 31: y 41: y 51: y 61: 32: y 42: y 52: y 62: 33: y 43: y 53: y 63: 34: y 44: y 54: y 64: 35: y 45: y 55: y 65: 36: y 46: y 56: y 66: 37: y 47: y 57: y 67: 38: y 48: y 58: y 68: 39: y 49: y 59: y 69: Page 1 of 1
00: 01: 02: 03: 04: 05: 06: 07: 08: 09:
y y y y y y y y y y
10: 11: 12: 13: 14: 15: 16: 17: 18: 19:
y y y y y y y y y y
20: 21: 22: 23: 24: 25: 26: 27: 28: 29:
y y y y y y y y y y
y y y y y y y y y y
70: 71: 72: 73: 74: 75: 76: 77: 78: 79:
y y y y y y y y y y
80: 81: 82: 83: 84: 85: 86: 87: 88: 89:
y y y y y y y y y y
90: 91: 92: 93: 94: 95: 96: 97: 98: 99:
y y y y y y y y y y
00: through 99:

These fields represent the last 2 digits of the codes within the 100-block of numbers. Designate each as a number toll or non-toll call. Valid entries y/n Usage Enter n to designate a non-toll CO code.
ARS TOLL TABLE

Valid entries 2 through 9 Usage Identify the number of the ARS Toll Table.
Attendant Console
OFFICE CODES
Valid entries 200 to 299 through 900 to 999 Usage Identify the block of numbers on this screen.
Attendant Console
This screen assigns an Attendant Console to the system.

change attendant 1 ATTENDANT CONSOLE 1 Type: Extension: Console Type: Port: Security Code: console 1000 principal 01C1106 Name: Group: TN: COR: COS: 27 character attd cons name 1 Auto Answer: none 1 Data Module? y 1 Disp Client Redir? n 1 Display Language: english H.320 Conversion? n Page 1 of 3
13: 14: 15: 16:
17: 18: 19: 20:
759
Screen Reference
Attendant Console x
This is a display-only field when the screen is accessed using an administration command such as add or change.
Auto Answer
Valid entries all Usage Entering all in this field indicates an incoming call to an idle attendant will be answered automatically without any action (no button presses required) by the attendant. Entering acd indicates only ACD split/skill calls and direct agent calls can auto answer. Non-ACD calls terminated to an attendant console with Auto Answer set to acd ring audibly. Entering none causes all calls terminated to this attendant console to receive some sort of audible ringing treatment.
acd
none
Console Type
Enter this consoles intended use. There can only be one night-only or one day/night console in the system unless Tenant Partitioning is administered. Night Service is activated from the principal console or from the one station set per-system that has a nite-serv button. Valid entries principal day-only night-only day/night Usage Puts the attendant console into night service. Will not get night service calls. Handles only night service calls. Handles day or night service calls.
COR
Valid entries 0 through 95 Usage Enter the class of restriction that reflects the desired restriction.
Attendant Console
COS
Valid entries 0 through 15 Usage Enter the class of service (COS) for this attendant console.
Data Module
Valid entries y/n Usage Enter y if the console is to be connected to a data terminal via 7400B or 8400 Data Module. If y is entered, complete the Data Module screen (page 4).
Disp Client Redir

This field is administrable only if the Hospitality feature has been enabled on the System-Parameters Customer-Options screen. This field affects the stations display on calls originated from a station with Client Room Class of Service. Valid entries y Usage When the field is y, the redirection information for a call originating from a Client Room and terminating to this station displays. Note: For stations with an audix station type, AUDIX Voice Power ports, or ports for any other type of messaging that needs display information, this field must be y. When the field is n, then for all calls originating from a Client Room (even redirected calls) that terminate to this station, this stations display will not show the redirection information. Only the client name and extension (or room, depending on what is administered on the Hospitality screen) displays.
761
Screen Reference
Display Language
Enter the language in which you want console messages displayed. Valid entries English French Italian Spanish user-defined Unicode
Note:
Usage Enter the language in which you want messages to be displayed.
Note: Unicode display is only available for Unicode-supported telephones. Currently, only the 4620SW and 4610SW support Unicode display.
Extension (Optional)
Enter the extension for the individual attendant console. Individual attendant extensions allow attendants to use features that an attendant group cannot use. For example, extensions can be members of a DDC or UCD group. An individual attendant extension can have its own Class of Restriction and Class of Service. If you give your attendants an individual extension, users can call the attendant by dialing the extension or you can assign them an abbreviated-dialing button for fast access to the attendant. Valid entries An unassigned extension or blank Usage If an extension is not assigned, the attendant can only be addressed as a member of the attendant group. If the attendant has a data module, the Extension field cannot be blank.
Attendant Console
Group
Valid entries 1 to 28 Usage Enter the Attendant Group number.
H.320 Conversion
Allows H.320 compliant calls made to this telephone to be converted to voice-only. Because the system can handle only a limited number of conversion calls, you may need to limit the number of phones with H.320 conversion. Valid entries y/n Usage Enter y for H.320 compliant calls.
Name
Enter the name of this console. Valid entries Up to 27 alphanumeric characters Usage Any entry is accepted.
Port
Enter the necessary characters. Valid entries 01 to 44 (DEFINITY R) or 01 to 03 (DEFINITY CSI, SI) or 1 to 64 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect / S8300 Media Server) A to E Usage First and second characters are the cabinet number.
Third character is the carrier. 1 of 2
763
Screen Reference
Valid entries 0 to 20 01 to 04 (Analog TIE trunks) 01 to 31 1 through 80 (DEFINITY R, CSI) or 1 through 10 (DEFINITY SI) or 1 through 250 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect / S8300 Media Server) V1 through V9 01 through 31 ip
Usage Fourth and fifth characters are the slot number. Six and seventh characters are the circuit number. Gateway
Module Circuit SoftConsole IP attendant. You also must have the Type field as 302B and enter a security code. ip is allowed only if, on the System-Parameters Customer-Options screen, the IP Attendant Consoles field is y. Indicates that there is no hardware associated with the port assignment. An individual attendant extension must be assigned in the Extension field. 2 of 2
For example, 01A0612 is in cabinet 01, carrier A, slot 06, and circuit number (port) 12. Each attendant console requires a port on a digital line circuit pack. For reliability, the attendant consoles should not be assigned to ports on the same digital line circuit pack. For example, if three attendant consoles are to be provided, assign each console to a port on three different digital line circuit pack, if possible. However, if required, all attendant consoles can be assigned to ports on the same digital line circuit pack.
Security Code
Does not apply to S8700 or S8710 IP-Connect. Enter the security code required by the SoftConsole IP attendant. The required security code length is determined by Minimum Security Code Length on the Feature-Related System Parameters screen.
Attendant Console
TN
Type
Valid entries console 302 Usage Indicates the type of attendant console being administered. Use for 302B/C/D or SoftConsole IP attendant.
DIRECT TRUNK GROUP SELECT BUTTON ASSIGNMENTS (Trunk Access Codes)

Enter the trunk access codes (TACs) for local and remote servers. (There are fields for one local TAC and one remote TAC per button labeled Local and Remote.) The local TAC (1 to 4 digits) refers to a trunk group or Loudspeaker Paging zone on this server. Remote TACs are only useful in a private network (including DCS) network. The remote TAC (1 to 3 digits) refers to a trunk group on the remote server. If a remote TAC is given, then the local TAC must see a trunk group that connects directly to the remote server running Avaya Communication Manager and is also limited to 1 to 3 digits. Avaya recommends a DCS trunk be specified as the local TAC between the local and remote servers. If the TAC specified as local between the local and remote servers is not a DCS trunk, the remote trunk cannot be monitored by the local server running Avaya Communication Manager. Valid entries 1 to 4 digit number * or # Usage Enter the trunk access codes (TACs) for local and remote servers. May be used as first digit
765
Screen Reference
HUNDREDS SELECT BUTTON ASSIGNMENTS

Enter in the appropriate field (1 through 20), the hundreds group to be associated with a Hundreds Group Select button located on an optional selector console. Valid entries 1 to 5 digit hundreds group (plus prefix, if needed) Usage Fields 1 through 8 are used when the selector console is a 24A-type console and fields 1 through 20 are used for a 26A-type console. Enter a hundreds group number that represents all but the last two digits of an extension number (for example, the Hundreds Select Button on the selector console for extension 3822 would be "38").
Field descriptions for page 2 (SoftConsole IP Attendant)

Figure 273: Attendant Console Data Module screen (page 2)
change attendant 1 ATTENDANT IP FEATURE OPTIONS Page 2 of 4
Remote Softphone Emergency Calls: as-on-local Direct IP-IP Audio Connections?y Emergency Location Ext: 1001 Always use? n IP Audio Hairpinning?y
Attendant Console
IP FEATURE OPTIONS
Always Use
This field does not apply to SCCAN wireless telephones, or to extensions administered as type h.323. Valid entries y Usage When this field is y: The Remote Softphone Emegency Calls field is hidden. A softphone can register no matter what emergency call handling settings the user has entered into the softphone. If a softphone dials 911, the Emergency Location Extension administered on the Station screen is used. The softphones user-entered settings are ignored. If an IP telephone dials 911, the Emergency Location Extension administered on the Station screen is used. Default value. For more information, see the description for the Emergency Location Extension field on the Station screen.
Direct IP-IP Audio Connections

Allows direct audio connections between IP endpoints. Valid entries y/n Usage Enter y to save on bandwidth resources and improve sound quality of voice over IP transmissions.
767
Screen Reference
Emergency Location Ext

The Emergency Location Ext field defaults to the telephones extension. This extension is the starting point for identifying the street address or nearby location when an emergency call is made. The entry in this field is manipulated by CAMA Numbering Format before being sent over CAMA trunks; or similarly by ISDN Numbering Public/ Unknown before being sent over ISDN trunks. For more information about this field, see the Usage description for the Remote Softphone Emergency Calls field on the next page. Valid entries 1 to 8 digits Usage Enter the Emergency Location Extension for the SoftConsole IP Attendant.
IP Audio Hairpinning
Allows IP endpoints to be connected through the servers IP circuit pack. Valid entries y/n Usage Enter y to allow IP endpoints to be connected through the IP circuit pack for Avaya Communication Manager in IP format, without going through the Communication Manager TDM bus.
Remote Softphone Emergency Calls

Use this field to tell Communication Manager how to handle emergency calls from the IP telephone. This field appears when the IP Softphone field is set to y on the Station screen.
! CAUTION:
CAUTION:
Attendant Console
Valid entries as-on-local
Usage Type as-on-local to achieve the following results:
If the administrator chooses to leave the Emergency Location Extension fields (that correspond to this stations IP address) on the IP Address Mapping screen blank, the value as-on-local sends the extension entered in the Emergency Location Extension field in the Station screen to the Public Safety Answering Point (PSAP). If the administrator populates the IP Address Mapping screen with emergency numbers, the value as-on-local functions as follows:
If the Emergency Location Extension field in the Attendant screen is the same as the Emergency Location Extension field in the IP Address Mapping screen, the value as-on-local sends the extension to the Public Safety Answering Point (PSAP). If the Emergency Location Extension field in the Attendant screen is different from the Emergency Location Extension field in the IP Address Mapping screen, the value as-on-local sends the extension in the IP Address Mapping screen to the Public Safety Answering Point (PSAP).
block
Enter block to prevent the completion of emergency calls. Use this entry for users who move around but always have a circuit-switched telephone nearby, and for users who are farther away from the media server or switch than an adjacent area code served by the same 911 Tandem office. When users attempt to dial an emergency call from an IP Telephone and the call is blocked, they can dial 911 from a nearby circuit-switched telephone instead. 1 of 2
769
Screen Reference
Valid entries cesid
Usage Enter cesid to allow Communication Manager to send the CESID information supplied by the IP Softphone to the PSAP. The end user enters the emergency information into the IP Softphone. Use this entry for IP Softphones with road warrior service that are near enough to the media server or switch that an emergency call routed over the its trunk reaches the PSAP that covers the server or switch. If the media server or switch uses ISDN trunks for emergency calls, the digit string is the telephone number, provided that the number is a local direct-dial number with the local area code, at the physical location of the IP Softphone. If the media server or switch uses CAMA trunks for emergency calls, the end user enters a specific digit string for each IP Softphone location, based on advice from the local emergency response personnel. Enter option to allow the user to select the option (extension, block, or cesid) that the user selected during registration and the IP Softphone reported. Use this entry for extensions that may be swapped back and forth between IP Softphones and a telephone with a fixed location. The user chooses between block and cesid on the softphone. A DCP or IP telephone in the office automatically selects extension. 2 of 2
option
Attendant Console
Field descriptions for Attendant Console Data Module screen

This page displays if the Data Module field on Page 1 is y. If this is a non-IP attendant console this is page 2 of the Attendant screen. Figure 274: Attendant Console Data Module screen
change attendant 1 ATTENDANT DATA MODULE Data Extension: ____ Page 2 of x
ITC: restricted ABBREVIATED DIALING List1: ________ SPECIAL DIALING OPTION: default
Name: COS: COR: TN:
_______________ 1_ 1_ 1_
BCC: 2
ASSIGNED MEMBER (Station with a data extension button for this data module) Ext Name 1:
DATA MODULE
BCC
A display-only field that appears when the ISDN-PRI or ISDN-BRI Trunks field is enabled on the System-Parameters Customer-Options screen. Note: The BCC value is used to determine compatibility when non-ISDN facilities are connected to ISDN facilities (ISDN Interworking feature).
Note:
COR
Valid entries 0 to 95 Usage Enter the desired class of restriction (COR) number.
771
Screen Reference
COS
Valid entries 0 to 15 Usage Enter the desired (COS) number to designate allowed features. See Class of Service on page 830 for additional information on the allowed features.
Data Extension
Enter the extension number assigned to the data module. Valid entries 1 to 5-digit number Usage Must agree with the systems dial plan
ITC
Valid entries restricted unrestricted Usage
Name
Enter the name of the user associated with the data module. The name is optional; it can be left blank.
TN
Enter the Tenant Partitioning number. Valid entries 1 to 100 Usage
Attendant Console
ABBREVIATED DIALING
List1
Valid entries s g p e Usage System Group. If g is entered, a group number is also required. Personal. If p is entered, a personal list number also is required. Enhanced
SPECIAL DIALING OPTION

Valid entries hot-line default Usage Enter one of the dialing options that are available. This identifies the destination of all calls when this data module originates calls.
HOT LINE DESTINATION Abbreviated Dialing Dial Code

Only displays when the Special Dialing Option field is hot-line or default (S8700 or S8710 IP-Connect only). The associated AD number is dialed when the user goes off-hook on a Data Hot Line call. Hot Line Service allows single-line telephone users, by simply lifting the handset, to automatically place a call to a preassigned destination (extension, telephone number, or feature access code). The Hot Line Service destination number is stored in an Abbreviated Dialing List. A Direct Department Calling (DDC), a Uniform Call Distribution (UCD), a Terminating Extension Group (TEG) extension, or any individual extension within a group can be a Hot Line Service destination. Also, any extension within a DDC group, UDC group, or TEG can have Hot Line Service assigned.
773
Screen Reference
Use Hot Line Service when very fast service is required and when you use a telephone only for accessing a certain facility. Loudspeaker Paging Access can be used with Hot Line Service to provide automatic access to paging equipment. Valid entries A dial code Usage Within the range of the abbreviated dialing list type
DEFAULT DIALING Abbreviated Dialing Dial Code

The associated AD number is dialed when the user goes off-hook and enters a carriage return following the "DIAL" prompt. The data call originator also can perform data terminal dialing by specifying a dial string that may or may not contain alphanumeric names. Only displays when the Special Dialing Option field is default. Valid entries A dial code Usage Within the range of the abbreviated dialing list type
Ext
This is the extension number of a previously administered user who has an associated Data Extension button and who will share the use of the module.
Name
Contains the name assigned to the above extension number.
Attendant Console

change attendant 1 ATTENDANT CONSOLE FEATURE BUTTON ASSIGNMENTS 1: split_____ 2: __________ 3: __________ 4: __________ 5: __________ 6: hold _____ * 7: __________ 8: aux-work RC: Grp: 9: __________ 10: __________ 11: __________ 12: __________ 13: 14: 15: 16: 17: 18: 19: 20: 21: 22: 23: 24: __________ __________ __________ __________ __________ __________ forced-rel __________ __________ __________ night-serv * pos-busy__ * Page 3 of 4
If this is a non-IP attendant console this is page 3 of the Attendant screen.
FEATURE BUTTON ASSIGNMENTS

Enter the feature buttons from Attendant Console Feature Buttons on page 166 that you want to assign to the attendant console. The fixed buttons that cannot be changed (that is, split and forced release) are shown on the screen. The hold, night-serv, and pos-busy buttons are shown in the system default locations. These buttons can be administered elsewhere on the screen. The following table provides descriptions of feature buttons that are unique to the attendant console. See the Attendant Console Feature Buttons and to the Telephone feature Buttons sections for more information about the buttons. Valid entries Usage
Audible Tones On/Off cw-ringoff in-ringoff re-ringoff Call waiting ringer off; turns on/off the audible tone for call waiting on attendant console (1 per console). Incoming call ringer off; turns on/off the audible tone for incoming call ringer (1 per console). Timed reminder ringer off; turns on/off the audible tone for timer reminder ringer (1 per console). 1 of 4
775
Screen Reference
Valid entries alt-frl
Usage Alternate FRL. Alternate facility restriction level; allows the attendant to activate or deactivate the AFRL feature. When activated, this allows the originating device (lines or trunks) to use an alternate set of the facility restriction levels to originate a call (1 per console).
Attendant Control of Trunk Group Access act-tr-grp Activate trunk group access; allows the attendant to control a trunk group. All calls going to the trunks are routed to the attendant (1 per console). Deactivate trunk group access; allows the attendant to release control of a trunk group (1 per console). Display Class of Restriction. Used to display the COR associated with a call (1 per console). Emergency Access to the Attendant. The associated status lamp is flashed when there are one or more calls on the emergency attendant queue (1 per console). Hold. When the Hold button is pressed while the attendant is active on a loop, the party on the loop is put on hold and the call type button associated with the loop is lit (1 per console). Position Busy. When this button is pushed, the attendant is put into position busy mode, the "Pos Avail" light is turned off, and the light associated with the pos-busy button is lit. Pushing the pos-busy button a second time takes the console out of "position busy" mode, turns on the "Pos Avail" light and turns off the light associated with the pos-busy button. If the pos-busy button is administered on a 2-LED button, the top LED flashes when the last attendant goes into "Position Busy" mode. Otherwise, if the button has only one LED, the single LED associated with the pos-busy button flashes (1 per console). Serial Call. This button allows the attendant-extended calls to return to the same attendant if the trunk remains off-hook (1 per console). Attendant Override. This button enables the attendant to override diversion features such as, Call Forwarding, Call Coverage, and so on (1 per console). Call Offer. Depression of this button allows the attendant to extend a call when the called party is active on another call (1 per console). Dont Split. This button allows the attendant to not split away a call when dialing (1 per console). 2 of 4
deact-tr-g class-rstr em-acc-att
hold
pos-busy
serial-cal override
intrusion dont-split
Attendant Console
Valid entries vis
Usage Visually Impaired Attendant Service (vis) This button activates visually impaired service for the attendant. When this service is activated, the attendant can listen to console status or messages by pressing buttons that have been translated as follows:

"con-stat" repeats the console status. "display" calls out display contents. "dtgs-stat" calls out the DTGS status. "last-mess" repeats the last message. "last-op" calls out the last operation.
Trunk Group Select In addition to the 12 Direct Trunk Group Selection (DTGS) Button Assignments on Field descriptions for page 1, up to 12 single lamp DTGS buttons can be administered on this page. The status lamp associated with the feature button is used to monitor the busy/idle status of the trunk. Trunk groups administered on these buttons cannot be controlled using Attendant Control of Trunk Group Select buttons. The single lamp DTGS buttons can be administered as follows: local-tgs Local trunk group select; allows the attendant to access trunk groups on the local server running Avaya Communication Manager (combination of 12 local-tgs/remote-tgs per console). Remote trunk group select; allows the attendant to access trunk groups on a remote server running Avaya Communication Manager (combination of 12 local-tgs/remote-tgs per console). Hundreds group select; in addition to the fixed HGS buttons on Field descriptions for page 1, a user can administer hundreds group select feature buttons on this page. When a feature button is administered as "hundrd-sel," a subfield appears that must then be administered in the same manner as the fixed HGS button fields (a 1 to 3 digit hundreds group plus prefix, if needed). Administered "hundrd-sel" feature buttons operate in the same manner as fixed HGS buttons. The total number of hundreds group select buttons (fixed and administered) allowed on a console is 20. Thus, if all 20 fixed HGS buttons have been administered, no "hundrd-sel" feature buttons can be administered. Note: If no fixed HGS buttons are administered, 19 "hundrd-sel" feature buttons are available. This is because 5 of the 24 feature buttons must be used for required feature buttons (hold, pos-busy, night-serv, forced-rel, and split) Group Display. Allows the attendant to see a display of extensions currently being tracked on the DXS module. Group Select. Allows the attendant to select a specific group of hundreds by dialing the first 2 or 3 digits of the hundreds group. 3 of 4
remote-tgs
hundrd-sel
group-disp group-sel
777
Screen Reference
Valid entries
Usage
Attendant Room Status occ-rooms maid-stat vu-display Occupied rooms; allows the attendant to see which rooms are occupied. Maid status; allows the attendant to see which rooms are in one of six specified states. VuStats (vu-display) This button allows users with display telephones and attendants to turn on the VuStats display. The limit to the number of VuStats feature buttons you can administer depends on how many feature buttons are available on the attendant console you are administering. The system is designed to allow you to set up a separate VuStats display format for each feature button. Therefore, agents can change the type of measurements on their display by selecting a different VuStats feature button. 4 of 4
If 12 HGS buttons are assigned on field descriptions for page 2, Avaya recommends that the night, pos-busy, and hold buttons be reassigned to locations 20, 21, and 3, respectively. The HGS buttons should then be assigned to the right-most three columns, as required.

change attendant 1 ATTENDANT CONSOLE DISPLAY BUTTON ASSIGNMENTS 1: normal____ 2: inspect___ 3: cov-msg-rt 4: next______ 5: 6: 7: 8: delete-msg call-disp_ date-time_ timer_____ Page 4 of 4
DISPLAY MODULE BUTTON ASSIGNMENTS - Display-type buttons obtain display functions on the associated alphanumeric display. These buttons are noted as [display button] in the Feature or Function column on the table. Also, several feature buttons can be administered so that their associated status lamps can be used to provide visual indications of the associated feature or function. In some cases, the button itself is not operational. These buttons are noted as [status lamp]. If a Call Cover Msg Rt (cov-msg-rt) button is assigned, a Leave Word Calling Delete Msg (delete-msg) button and a Next (next) button must also be assigned.
Audix-MSA Node Names
Audix-MSA Node Names

Figure 277: Audix-MSA Node Names screen
change node-names audix-msa AUDIX-MSA NODE NAMES Audix Name audixA_ audixB_ _______ _______ _______ _______ _______ _______ IP Address __.__.__.__ __.__.__.__ __.__.__.__ __.__.__.__ __.__.__.__ __.__.__.__ __.__.__.__ __.__.__.__ MSA Names _______ _______ _______ _______ _______ _______ _______ _______ IP Address __.__.__.__ __.__.__.__ __.__.__.__ __.__.__.__ __.__.__.__ __.__.__.__ __.__.__.__ __.__.__.__ Page 1 of x
Audix Names
Identifies the name of the AUDIX node. Valid entries 1 to 7 character string Usage Used as a label for the associated IP address. The node names must be unique on each server running Avaya Communication Manager.
IP Address
The IP address associated with the node name. This field can be blank for X.25 connections.
MSA Names
Identifies the name of the MSA node. Valid entries 1 to 7 character string Usage Used as a label for the associated IP address. The MSA names must be unique on each server running Avaya Communication Manager.
779
Screen Reference

You use this screen to assign authorization codes and the class of restriction (COR) that is associated with a given authorization code. See "Authorization Codes" and "Class of Restriction" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information on how Authorization Codes work with COR. To maximize the security of your system:

Administer authorization codes to the maximum length allowed by the system Create random (nonconsecutive) authorization codes Change authorization codes at least quarterly Deactivate authorization codes immediately if a user leaves the company or changes assignments Assign each authorization code the minimum level of calling permissions required

Figure 278: Authorization Code - COR Mapping screen
change authorization-code Page 1 of 1 Authorization Code - COR Mapping Note: XX codes administered. Use "list" to display all codes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
AC
Valid entries Any combination of between 4 and 13 digits Usage The number of digits must agree with the number assigned to the Authorization Code Length field on the Feature-Related System Parameters screen. To enhance system security, choose Authorization Codes of 13 random digits.
COR
Valid entries 0 to 95 Usage When a user dials the associated authorization code, this is the COR that the telephone or other facility will assume for that call.
Number of Codes Administered

Displays the number of Authorization Codes already administered using the Authorization Codes screen. There is a maximum number of authorization codes that you can use. To find out what this number is for your system, type display capacity, and page down to find the authorization code information. For details on the System Capacity screen, see Maintenance Commands for Avaya Communication Manager, Media Gateways and Servers, 03-300191.
781
Screen Reference

This screen administers the routing numbers for each location associated with a particular application. This allows the Avaya DEFINITY server or media server to compare specified skills, identify the skill that will provide the best service to a call, and deliver the call to that resource. For information on setting up Best Service Routing (BSR), see Avaya Communication Manager Contact Center Guide to ACD Contact Centers.

Figure 279: Best Service Routing screen
change best-service-routing 1 BEST SERVICE ROUTING Number: 1 Num 1 4 Name: ARS Switch Node Maximum Suppression Time: 30 Status Poll VDN 95022011 95022014 Interflow VDN 3035552121 3035551110 Lock? n Net Redir? y n Page 1 of 15
Location Name st10 auto st10 auto
Interflow VDN
When a given remote Avaya server is the best available, the origin Avaya server interflows the call to this vector on the remote server. Each remote Avaya server in a given application has to have a dedicated interflow server. Valid entries 0 to 9, *, #, ~p (pause) ~w/~W (wait) ~m (mark) ~s (suppress) or blank (DEFINITY R, SI, CSI) Usage
Location Name
Indicates the location. Valid entries Up to 15 alphanumeric characters. (DEFINITY R, SI, CSI) Usage
Lock
Indicates whether this application is locked. Valid entries y/n (DEFINITY R, SI, CSI) Usage Set to y to prevent this application from being sent to Call Management System (CMS).
Maximum Suppression Time

Prevents callers from connecting to a VDN within a certain time period after receiving a busy signal. Valid entries 0 to 60 (DEFINITY R, SI, CSI) Usage Enter time in seconds.
Name
Contains the name assigned to the BSR number. Valid entries Up to 15 alphanumeric characters. (DEFINITY R, SI, CSI) Usage Assign a descriptive name for the physical location.
783
Screen Reference
Net Redir
Valid entries y/n (DEFINITY R, SI, CSI) Usage Set to y for each to location to which calls are to be redirected using Network Call Redirection. For more information, see Avaya MultiVantage Call Center Software Release 11 Network Call Redirection.
Num
This field corresponds to the "consider location x" step from the Call Vector screen. Valid entries 1 to 255 (DEFINITY R, SI, CSI) Usage Enter the number.
Number
This display-only field corresponds to the BSR Application field on the Vector Directory Number screen.
Status Poll VDN

This field specifies the AAR or ARS pattern that routes over an IP trunk. The status poll vector on the remote Avaya server compares resources on that server and replies to the origin server with information on the best of these. Each remote Avaya server in a given application has to have a dedicated status poll vector. Valid entries 0 to 9, *, #, ~p (pause) ~w/~W (wait) ~m (mark) ~s (suppress) or blank (DEFINITY R, SI, CSI) Usage Specify the AAR or ARS pattern that routes over an IP trunk
Bulletin Board
Switch Node
Enter a number unique to the switch in a network of switches. Valid entries 1 to 32767 or blank (DEFINITY R, SI, CSI) Usage This number is an important part of the UCID tag and must be unique to the server running Avaya Communication Manager.
Bulletin Board
Use the bulletin board to post and receive information. There are three pages of message space within the bulletin board. The first page has 19 lines, but you can only enter text on lines 11 to 19. The first 10 lines on page 1 are for high-priority messages from Avaya personnel and are noted with an asterisk (*). The second and third pages each have 20 lines, and you can enter text on any line. The system automatically enters the date the message was posted or last changed to the right of each message line. You can enter up to 40 characters of text per line. You can also enter one blank line. If you enter more than one blank line, the system consolidates them and displays only one. The system also deletes any blank line if it is line one of any page. You cannot indent text on the bulletin board. The TAB key moves the cursor to the next line.
785
Screen Reference

Figure 280: Sample Bulletin Board screen
change bulletin-board Message (* indicates high-priority) *Avaya is in the process of *investigating your trunk lockup problem. *The Bulletin Board will be updated as *we find information. * We have identified the problem. *The trunk you added does not provide *disconnect supervision. However, the *trunk group was administered as such. *Please call Pat J. for details. We recently added a new trunk group (14) and have had many of the members getting locked up. We see the error - thanks for checking. Page 1 of 3 Date 03/02/93 03/02/93 03/02/93 03/02/93 03/04/93 03/04/93 03/04/93 03/04/93 03/04/93 03/02/93 03/02/93 03/02/93 03/05/93
Date
This display-only field contains the date the information was entered or last changed.
Lines 1 through 10
These lines are reserved for high priority messages and are noted with an asterisk (*) in the first column on the left. If you have an init or inads login you can enter high-priority information to trigger the high-priority message at login time. Valid entries A to Z a to z Blank 0 to 9 !@#$%^&*()_+-=[]{}|\;:,"<.>/? Usage Enter any information.
Bulletin Board
Lines 11 through 19
These lines can be used by anyone with access. Valid entries A to Z a to z Blank 0 to 9 !@#$%^&*()_+-=[]{}|\;:,"<.>/? Usage Enter any information.
Field descriptions for pages 2 and 3

Date
This display only field contains the date the information was entered or last changed.
Lines 1 through 20
These lines can be used by anyone with access. Valid entries A to Z a to z Blank 0 to 9 !@#$%^&*()_+-=[]{}|\;:,"<.>/? Usage Enter any information.
787
Screen Reference
Call Vector
This screen programs a series of commands that specify how to handle calls directed to a Vector Directory Number (VDN). See the Avaya Communication Manager Contact Center Call Vectoring and Expert Agent Selection (EAS) Guide for additional information.

change vector 129 Number: 129 Multimedia? n Basic? y Prompting? y 01 02 03 04 05 06 07 08 09 10 11 CALL VECTOR Name: _______________ Attendant Vectoring? n EAS? n G3V4 Enhanced? y LAI? n G3V4 Adv Route? y Meet-me Conf? y ANI/II-Digits? y CINFO? y BSR? n Lock? n ASAI Routing? n Holidays? n Page 1 of 3
____________ ____________ ____________ ____________ ____________ ____________ ____________ ____________ ____________ ____________ ____________
Call Vector

change vector 129 CALL VECTOR 12 13 14 15 16 17 18 19 20 21 22 ____________ ____________ ____________ ____________ ____________ ____________ ____________ ____________ ____________ ____________ ____________ Page 2 of 3

change vector 129 CALL VECTOR 23 24 25 26 27 28 29 30 31 32 ____________ ____________ ____________ ____________ ____________ ____________ ____________ ____________ ____________ ____________ Page 3 of 3
789
Screen Reference
01 through XX
Enter vector commands as required (up to the maximum allowed in your configuration). For more information, see Avaya Communication Manager Contact Center Call Vectoring and Expert Agent Selection (EAS) Guide
.
Valid entries adjunct
Usage Causes a message to be sent to an adjunct requesting routing instructions based on the CTI link number. Provides the caller with a recorded announcement. Gives the caller a busy signal and causes termination of vector processing. Checks the status of a split (skill) for possible termination of the call to that split (skill). Allows the user to enter up to 16 digits from a touch-tone telephone, or allows the vector to retrieve Caller Information Forwarding (CINFO) digits from the network. Defines the resource (split, skill, or location) that is checked as part of a Best Service Routing (BSR) consider series and obtains the data BSR uses to compare resources. Delivers a call to a converse split (skill) and activates a voice response script that is housed within a Voice Response Unit (VRU). Ends treatment of a call and removes the call from the server running Avaya Communication Manager. Also allows the optional assignment of an announcement that will play immediately before the disconnect. Allows conditional or unconditional movement (branching) to a preceding or subsequent step in the vector. Allows the caller to leave a message for the specified extension or the active or latest VDN extension. Unconditionally queues a call to a split or skill and assigns a queueing priority level to the call in case all agents are busy. 1 of 2
announcement busy check collect
consider
converse-on
disconnect
goto
messaging queue-to
Call Vector
Valid entries reply-best
Usage Used only in status poll vectors in multi-site Best Service Routing applications, where it "returns" best data for its location to the primary vector on the origin server. Routes calls either to a destination that is specified by digits collected from the caller or an adjunct (route-to digits), or routes calls to the destination specified by the administered digit string (route-to number). Halts the processing of any subsequent vector steps. Delays the processing of the next vector step if a specified delay time is included in the commands syntax. Also provides feedback (in the form of silence, ringback, or music) to the caller while the call advances in queue. 2 of 2
route-to
stop wait-time
ANI/II-Digits
A display-only field indicating whether you can use ANI and II-Digits Vector Routing Commands. ANI/II-Digits Routing requires that the G3V4 Enhanced field be y.
ASAI Routing
A display-only field indicating whether, on the System-Parameters Customer-Options screen, the CallVisor Adjunct/Switch Applications Interface (ASAI Link Core Capabilities) field is y.
Attendant Vectoring
This field appears only if, on the System-Parameters Customer-Options screen, the Attendant Vectoring field is y. Attendant Vectoring and Meet-me Conference cannot be enabled at the same time. This field does not appear for S8700 or S8710 IP-Connect. Valid entries y Usage Enter y so the vector is an attendant vector. Default when, on the System-Parameters Customer-Options screen, the Vectoring (Basic) and Vectoring (Prompting) fields are y. Default when, on the System-Parameters Customer-Options screen, the Vectoring (Basic) and Vectoring (Prompting) fields are n. No changes allowed to this field.
791
Screen Reference
Basic
A display-only field indicating whether, on the System-Parameters Customer-Options screen, the Vectoring (Basic) field is y.
BSR
A display-only field indicating that on the System-Parameters Customer-Options screen, the Vectoring (Best Service Routing) field is y. Thus, you can use BSR commands and command elements in your vectors. An n indicates that the BSR option is not enabled.
CINFO
A display-only field indicating whether, on the System-Parameters Customer-Options screen, the Vectoring (CINFO) field is y.
EAS
A display-only field indicating whether, on the System-Parameters Customer-Options screen, the Expert Agent Selection (EAS) field is y. Note: When Expert Agent Selection (EAS) field is y, the help messages and error messages associated with this screen will reflect a terminology change from "Split" to "Skill." In addition, the vector commands entered also will be affected by this terminology change (for example, check backup split becomes check backup skill when EAS is enabled).
Note:
G3V4 Adv Route

A display-only field indicating whether you can use the G3V4 Advanced Vector Routing commands.
G3V4 Enhanced
A display-only field indicating whether you can use G3V4 Enhanced Vector Routing commands and features.
Holidays
A display-only field that appears when, on the System-Parameters Customer-Options screen, the Vectoring (Holidays) field is y.
Call Vector
LAI
A display-only field indicating whether Look-Ahead Interflow is enabled.
Lock
This field controls access to the vector from Avaya CentreVu products. Note: Always lock vectors that contain secure information (for example, access codes). Valid entries y Usage You do not want this vector to be accessible to these client programs. Locked vectors can only appear and be administered through the SAT or a terminal emulator. If Meet-me Conference is y, the Lock field also must be y. Gives CentreVu CMS and CentreVu Control Center users the ability to administer this vector from these client programs.
Note:
Meet-me Conf
This field appears only if, on the System-Parameters Customer-Options screen, the Enhanced Conferencing field is y. This field designates the VDN as a Meet-me Conference VDN. Valid entries y/n Usage Enter y to enable Meet-me Conference for this vector. If Meet-me Conference is y, the Lock field also must be y. When the Lock field is y, the vector cannot be changed by adjunct vectoring programs such as Visual Vectors. Attendant Vectoring and Meet-me Conference cannot be enabled at the same time.
793
Screen Reference
Multimedia
Indicates whether the vector should receive early answer treatment for multimedia calls. This only applies if the Multimedia Call Handling field is y. This field does not appear for S8700 or S8710 IP-Connect. Valid entries y/n Usage If you expect this vector to receive multimedia calls, set this field to y. If this value is y, the call is considered to be answered at the start of vector processing, and billing for the call starts at that time. See Managing MultiMedia Calling on page 289 for more information.
Name
Represents the vector name. Valid entries Up to 27 alphanumeric characters. Up to 15 alphanumeric characters (for S8300 Media Server, S8700 or S8710 IP-Connect only) Usage This is an optional field. If ~r can be used to activate Network Call Redirection if, on the System-Parameters Customer-Options screen, the ISDN Network Call Redirection field is y.
Number
A display-only field when the screen is accessed using a change or display administration command.
Prompting
A display-only field indicating whether, on the System-Parameters Customer-Options screen, the Vectoring (Prompting) field is y.

This screen administers the Centralized Automatic Message Accounting (CAMA) trunks and provides Callers Emergency Service Identification (CESID) information to the local communitys Enhanced 911 system through the local tandem office. This screen provides the CESID format by extension number or number blocks. This allows for multiple CESID formats to be sent over multiple CAMA trunk groups allowing for mixed station numbering plans and some limited conversion from non-DID to DID numbers typically required by the Private Switch/Automatic Location Interface (PS/ALI) database. The default CESID defines the CESID for all extensions that are not defined in the Ext Code field. There are 446 CESID entries over 15 pages. The first page contains the Default CESID and 26 extensions to CESID entries. The second through fifteenth pages each contain 30 extensions to CESID entries.

Figure 284: CAMA Numbering Format screen
change cama-numbering CAMA NUMBERING - E911 FORMAT System CESID Default: _____________ Ext Len _ _ _ _ _ _ _ _ _ _ _ _ _ _ Ext Code _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ Total CESID Length _____________ __ _____________ __ _____________ __ _____________ __ _____________ __ _____________ __ _____________ __ _____________ __ _____________ __ _____________ __ _____________ __ _____________ __ _____________ __ _____________ __ Ext Len _ _ _ _ _ _ _ _ _ _ _ _ _ _ Ext Code _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ Total CESID Length ________________ _ ________________ _ ________________ _ ________________ _ ________________ _ ________________ _ ________________ _ ________________ _ ________________ _ ________________ _ ________________ _ ________________ _ ________________ _ ________________ _ Page 1 of 15
795
Screen Reference
CESID
Valid entries 1 to 11 digits or blank 1 to 16 digits or blank (S8300 Media Server, S8700 or S8710 IP-Connect) Usage Enter the number that will be used to identify the calling terminal within an emergency service system. This field may represent a prefix to an extension or the entire CESID.
Ext Code
Valid entries Up to 5 digits or blank Up to 7 digits or blank (S8300 Media Server, S8700 or S8710 IP-Connect) Usage Enter the leading digits or all of the digits in the extension for the specified CESID. If the extension length is greater than the number of digits in the extension code, the extension code will be interpreted as a block of digits. For example, if the extension length is 4 and the extension code is 11, the CESID will serve extensions 1100 through 1199. The Ext Code 11 is for a DID block. An Ext Code of 126 might point a non-DID block to a nearby DID extension 5241666.
Ext Len
Valid entries 1 to 7 or blank Usage Enter the number of digits in the extension.
System CESID Default

Valid entries 1 to 16 digits Usage Enter a default CESID. This number will be sent over the CAMA trunk if the Ext Code field does not have an entry.
Total Length
Valid entries 1 to 16 or blank Usage Enter the total number of digits to send.

Use the Call Detail Recording (CDR) System Parameters screen to set parameters for the types of calls you want to record and how to format the information. You can use CDR records to determine call costs, diagnose problems, detect abuse, and optimize your network.

Figure 285: CDR System Parameters screen
change system-parameters cdr CDR SYSTEM PARAMETERS Node Number (Local PBX ID): CDR Date Format: month/day Primary Output Format: printer Primary Output Endpoint: CDR1 Secondary Output Format: Use ISDN Layouts? n EIA Device Bit Rate: 9600 Use Enhanced Formats? n Condition Code T for Redirected Calls? n Modified Circuit ID Display? n Remove # From Called Number?n Record Outgoing Calls Only? y Intra-switch CDR? n Suppress CDR for Ineffective Call Attempts? y CDR Call Splitting? y Disconnect Information in Place of FRL? n Attendant Call Recording? y Interworking Feat-flag? n Force Entry of Acct Code for Calls Marked on Toll Analysis Form? n Calls to Hunt Group - Record: member-ext Record Called Vector Directory Number Instead of Group or Member? n Record Agent ID on Incoming? n ecord Agent ID on Outgoing?n Inc Trk Call Splitting? n Record Non-Call-Assoc TSC? n Record Call-Assoc TSC? n Digits to Record for Outgoing Calls: dialed Privacy - Digits to Hide: 0 CDR Account Code Length: 4 Page 1 of 1
797
Screen Reference
Call Record Handling Option

Displays on DEFINITY R only. Used to control call routing when new calls come in, the CDR link is down, and the buffer is filled. Note: Changing this field from the default warning may cause ACD & vector calls that are measured by CDR to be redirected. Valid entries reorder Usage Enter reorder to block calls with reorder tone when the buffer is full. This applies to all calls. If you choose this option, no one will be able to make or receive calls if CDR is unable to record them. Enter warning to stop call recording when the buffer is full. This generates a minor alarm. Enter attendant to route all calls to the attendant as non-CDR calls.
Note:
warning attendant
Calls to Hunt Group Record

Valid entries member-ext group-ext Usage Enter member-ext to record the extension of the telephone or data terminal where the call terminated. Enter group-ext to record the extension that was dialed.
CDR Account Code Length

Valid entries 1 to 15 Usage Enter the number of digits to record when a user enters an account code. For some record formats, a long account code overwrites spaces on the record that are usually assigned to other fields.
CDR Date Format

Use this field to select the format for the date stamp that begins each new day of call records. Valid entries month/day day/month Usage Choose the format that is most appropriate for your situation. If your company has many different sites, you may need to use the same format as the other locations.
Condition Code T for Redirected Calls

You can elect to identify CDR records of calls that have been redirected automatically off the server running Avaya Communication Manager. Valid entries y n Usage The Condition Code of both CDR records for the call will be T. The Condition Codes normally associated with the Record Outgoing Calls Only field are generated.
Digits to Record for Outgoing Calls

Valid entries dialed outpulsed Usage Use dialed to record the digits a user actually dials. Use outpulsed to record the digits that Communication Manager actually sends out over the trunk, including any additions or deletions that take place during routing.
Disconnect Information in Place of FRL

Valid entries y Usage Enter y to replace the Facility Restriction Level (FRL) field with information about why a call disconnects. You can use this information to isolate problems between the DEFINITY R and the telephone network. Enter n to record the calls FRL.
799
Screen Reference
EIA Device Bit Rate

Applies to DEFINITY SI only. Displays if either Primary or Secondary Output Format field is eia. Valid entries 300 1200 2400 4800 9600 Usage Enter the baud rate of the CDR device connected to the EIA port.
Force Entry of Acct Code for Calls Marked on Toll Analysis Form
Specifies whether an account code will be required when making a toll call. This will not necessarily be all chargeable calls and it may even include some non-chargeable calls. See Forcing Users to Enter Account Codes on page 597 for more information. Valid entries y Usage Enter y to deny all toll calls unless the user dials an account code. Forced Entry of Account Codes must be y on the System-Parameters Customer-Options screen. Enter y to allow calls without an account code. This does not override other calling restrictions.
Inc Attd Call Record

Appears when Inc Trk Call Splitting is y.
.
Valid entries y/n
Usage Enter y to enable separate recording of attendant portions of outgoing calls that are transferred or conferenced.
Inc Trk Call Splitting

Appears when the Record Outgoing Calls Only field on the System Parameters CDR screen is n. Valid entries y/n Usage Enter y to create separate records for each portion of incoming calls that are transferred or conferenced.
Interworking Feat-flag
See "Call Detail Recording" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information. Valid entries y Usage Enter y if you want the feature flag to indicate interworked outgoing ISDN calls. An interworked call is one that passed through more than one ISDN node. Enter n if you want the feature flag to indicate no answer supervision for interworked calls.
Intra-Switch CDR
Valid entries y/n Usage Enter y to record calls within Avaya Communication Manager. If you choose this option, you must complete the Intraswitch CDR screen to indicate which extensions should be monitored.
801
Screen Reference
Modified Circuit ID Display

This affects the "printer," "teleseer," and "59-character" output formats. Valid entries y Usage Enter y to display the circuit ID in its actual format (100s, 10s, units). For example, circuit ID 123 displays as 123. You might need to verify that your output device can accept this format. Enter n to display the circuit ID in its default format (10s, units, 100s). For example, circuit ID 123 appears as 231.
Node Number (Local PBX ID)

A display-only field indicating the DCS switch node number in a network of switches.
Outg Attd Call Record

Only appears if Outg Trk Call Splitting is y. Valid entries y/n Usage Enter y to enable separate recording of attendant portions of outgoing calls that are transferred or conferenced.
Outg Trk Call Splitting

See "Call Splitting" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information. Valid entries y/n Usage Enter y to create separate records for each portion of outgoing calls that are transferred or conferenced.
Primary Output Endpoint

This field determines where the server running Avaya Communication Manager sends the CDR records, and is required if you specify a Primary Output Format. Valid entries eia Usage If you use the EIA port to connect the CDR device, enter eia. This is not a valid option on DEFINITY R systems. This is the extension of the data module (if used) that links the primary output device to the server running Avaya Communication Manager. Use this value if the CDR device is connected over a TCP/IP link, and this link is defined as either CDR1 or CDR2 on the IP Services screen.
Extension number CDR1, CDR2
Primary Output Format

Controls the format of the call records sent to the primary output device. Valid entries customized Usage Use this option if you have special call accounting needs that standard record formats do not accommodate. If you use a customized record format, you need to have call accounting software that is also customized to receive these records. Consult with your call accounting vendor before using this option. Use printer if you are sending the call detail records to a printer rather than to a record collection or call accounting system. The remaining formats are standard record formats. The one you use must be compatible with your call accounting software. Verify this through your vendor or the accounting system documentation.
printer
59-char expanded lsu lsu-expand int-direct int-isdn int-process teleseer unformatted
803
Screen Reference
Privacy Digits to Hide

If you enable CDR Privacy on the Station screen for a given telephone, use this field to indicate how much of the dialed number to hide on the CDR record. Valid entries 0 to 7 Usage Enter the number of digits to hide, counting from the end (right to left). For example, if you enter 4 in this field and the user dials 555-1234, only "555" would appear in the Dialed Number field of the CDR record.
Record Agent ID on Incoming

Only displays if the Expert Agent Selection (EAS) field is y on the System-Parameters Customer-Options screen. You cannot use both the Called VDN and the Agent Login ID Instead of Group or Member. Only one of these fields can be y. Valid entries y/n Usage Enter y to include the EAS agents LoginID instead of the physical extension in the Dialed Number field of a CDR record.
Record Agent ID on Outgoing

Only displays if the Expert Agent Selection (EAS) field is y on the System-Parameters Customer-Options screen. Valid entries y/n Usage Enter y to include the EAS agents LoginID instead of the physical extension in the Dialed Number field of a CDR record.
Record Call-Assoc TSC

Valid entries y/n Usage Enter y to create records for call-associated temporary signaling connections. If you have a lot of data connections this could increase the number of records. You may want to consider the capacity of your call collection device.
Record Called Vector Directory Number Instead of Group or Member

If this option is enabled, the called VDN overrides the group or member information that normally appears in the Dialed Number field of the CDR record. If a call is directed through more than one VDN, the first VDN used for the call is stored. This applies only to calls routed to a hunt group by a vector, not to calls routed directly to an extension by a vector. You cannot use both the Called VDN and the Agent Login ID instead of Group or Member. Only one of these fields can be y. Valid entries y/n Usage Enter y to include the Vector Directory Number (VDN) in the Dialed Number field of a CDR record.
Record Non-Call-Assoc TSC

A temporary signaling channel (TSC) is a virtual connection established within an ISDN D-channel. For more information, see the DEFINITY Communications System Generic 2.2 and Generic 3 V2 DS1/CEPT1/ISDN PRI Reference. Valid entries y/n Usage Enter y to create records for non-call-associated temporary signaling connections. If you have a lot of data connections this could increase the number of records. You may want to consider the capacity of your record collection device.
Record Outgoing Calls Only

Valid entries y Usage Enter y to record only outgoing calls. This can save space if you are only concerned with charges for outbound calls. Enter n to record both outgoing and incoming calls.
805
Screen Reference
Remove # From Called Number

Valid entries y Usage Enter y to have the "#" (or "E") symbol removed from the Dialed Number field of the call detail record. You might need to verify that your output device can accept this format. Enter n to have the trailing "#" (or "E") symbol appear in the Dialed Number field whenever inter-digit time out occurs or users dial # to indicate the end of dialing.
Secondary Output Endpoint

Appears when the Secondary Output Format field is administered. Valid entries eia Extension number CDR1, CDR2 Usage Use this if the secondary output device is connected to the eia port. This is not a valid option on DEFINITY R systems. This is the extension of the data module (if used) that links the secondary output device to the server running Avaya Communication Manager. Use this value if the CDR device is connected over a TCP/IP link, and this link is defined as either CDR1 or CDR2 on the IP Services screen.
Secondary Output Format

Controls the format of the call records sent to the secondary output device.
! CAUTION:
CAUTION:
Only qualified (Avaya) service personnel should administer a secondary output device. This option may cause loss of data when the buffer contains large amounts of data. Valid entries customized int-direct int-process lsu unformatted Usage These are the only formats you can use for a secondary output device. The format must be compatible with your call accounting software. Verify this through your vendor or the accounting system documentation.
Suppress CDR for Ineffective Call Attempts

Ineffective call attempts are calls that are blocked because the user did not have sufficient calling privileges or because all outgoing trunks were busy. This includes the unavailable incoming or outgoing trunks due to trunk usage allocation for ISDN Call-by-Call Service Selection trunks, incoming calls rejected by Communication Manager due to NSF mismatch, and ISDN calls that did not complete at the far end, if a cause value was provided. These calls appear on the CDR record with a condition code "E." Valid entries y Usage Enter y to ignore ineffective call attempts. Use this if you have limited storage space for CDR records and records often overrun the buffer. Enter n to report ineffective call attempts. This can tell you if your users are often unable to place outgoing calls, or if a large number of incoming calls are not completed. You can also use this if you need to have records of attempts to contact a client, and are using ISDN trunks. Using this option requires more space for records.
Use Enhanced Formats

Enhanced formats provide additional information about time in queue and ISDN call charges, where available. This affects the "expanded", "teleseer", "lsu", "printer", and "unformatted" output formats. Valid entries y/n Usage Enter y to enable the use of the Enhanced version of the specified primary output format. You cannot use Enhanced formats and ISDN formats at the same time.
Use ISDN Layouts

ISDN Layouts provide more accurate information about the inter-exchange carrier and ISDN network services used for a call. This affects "lsu" and "printer" output formats, as well as any format with ISDN layouts, such as "teleseer." Valid entries y/n Usage Enter y to enable the use of the ISDN version of the specified primary output format. You cannot use ISDN formats and Enhanced formats at the same time.
807
Screen Reference

Figure 286: CDR System Parameters screen
change system-parameters cdr
Data Item - Length time____________ - 4_ space___________ - 1_ duration________ - 4_ return__________ - 1_ line-feed_______ - 1_ ________________ - __ ________________ - __ ________________ - __ ________________ - __ ________________ - __ ________________ - __ ________________ - __ ________________ - __ ________________ - __ ________________ - __ ________________ - __ CDR SYSTEM PARAMETERS Data Item - Length 17: ________________ - __ 18: ________________ - __ 19: ________________ - __ 20: ________________ - __ 21: ________________ - __ 22: ________________ - __ 23: ________________ - __ 24: ________________ - __ 25: ________________ - __ 26: ________________ - __ 27: ________________ - __ 28: ________________ - __ 29: ________________ - __ 30: ________________ - __ 31: ________________ - __ 32: ________________ - __ Record length = 11 Page 2 of 2 Data Item - Length ________________ - __ ________________ - __ ________________ - __ ________________ - __ ________________ - __ ________________ - __ ________________ - __ ________________ - __ ________________ - __ ________________ - __ ________________ - __ ________________ - __ ________________ - __ ________________ - __ ________________ - __ ________________ - __
1: 2: 3: 4: 5: 6: 7: 8: 9: 10: 11: 12: 13: 14: 15: 16:
33: 34: 35: 36: 37: 38: 39: 40: 41: 42: 43: 44: 45: 46: 47: 48:
This page appears only if the Primary Record Format field is customized.
Data Item
Enter the data items in the order they should appear on the customized record. Only use this screen if you have arranged with your vendor to customize your call accounting system to receive these records. You must include at least one field in order to have a record. See the table below for valid entries. The last two data items in a the record must be line-feed and return, in that order. For more information, see "Call Detail Recording" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205. Data Item acct-code attd-console auth-code bandwidth Length 15 2 7 2 Data Item ixc-code line-feed location-from location-to Length 4 1 3 3 1 of 2
Data Item bcc calling-num clg-pty-cat clg-num/in-tac code-dial code-used cond-code country-from country-to dialed-num duration feat-flag frl in-crt-id ins isdn-cc
Length 1 15 2 10 4 4 1 3 3 23 4 1 1 3 3 11
Data Item in-trk-code ma-uui node-num location-to null out-crt-id ppm res-flag return sec-dur space time timezone-from timezone-to tsc_ct tsc_flag vdn
Length 4 1 2 3 1 3 5 1 1 5 1 4 3 6 4 1 5 2 of 2
Length
Enter the length of each data item, if different from the default. Valid entries The maximum record length depends on the call accounting system you use. Check with your vendor. Usage The date field should be six-digits to ensure proper output. Certain fields default to the required length.
Record Length
Display-only field indicating the accumulated total length of the customized record, updated each time the length of a data item changes.
809
Screen Reference
Change Station Extension

This screen allows an administrator to change extensions on the switch from one extension to another all at once. When the screen is filled out and submitted, all administration that was associated with the current extension will now be associated with the new extension. Any administration references of the extension being changed, such as references used in a vector, coverage, etc., will now reference the new extension. Once the extension has been changed, all references to the previous extension will be removed from the switch. If an extension is changed that is also administered on an adjunct (such as voice mail or an ASAI link), the extension on the adjunct must also be changed to ensure proper functionality. Note: A forwarded extension administered as a button will not be handled by the change extension-station xxxxxxx command. It is recommended that the administrator use the list usage command prior to changing any extensions.
Note:
Figure 287: Change Station Extension screen

change extension-station xxxxxxx CHANGE STATION EXTENSION Station Name: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx FROM EXTENSION -------------xxx-xxxx xxx-xxxx xxx-xxxx xxx-xxxx Port: xxxxxx TO EXTENSION ------------xxx-xxxx xxx-xxxx xxx-xxxx See IP-Network Map Form Page 1 of 1
Station: Message Lamp: Emergency Location Ext.: IP Parameter Emergency Location:
Note:
Note: You cannot use the change extension-station command to change the extension of a station if that station is administered as the emergency location extension for another station. For example, if station A is administered as the emergency location extension for station B, then:
You cannot change the extension of station A using the change extension-station command unless you first change station B to assign a different emergency location extension. You can change the extension of station B. If you do, the Change Station Extension screen displays station As extension in the Emergency Location Ext. field under the From Extension header.
Change Station Extension
Emergency Location Extension

The Emergency Location Extension from the Station screen associated with the current extension is displayed under From Extension. Valid entries for "To Extension" 0 to 9 Usage Type a new extension for the Emergency Location Ext. field that will appear on the Station screen, up to seven numbers that make up a valid extension number for your dial plan.
IP Parameter Emergency Location

The Emergency Location Extension from the IP Address Mapping screen associated with the current extension is displayed under From Extension. Valid entries for "To Extension" n/a Usage The words "See Ip-network Map Form" display. The administrator can only change this field on the IP Address Mapping screen (using the ip-network-map command).
Message Lamp
The Message Lamp Extension associated with the current extension is displayed under From Extension. Valid entries for "To Extension" 0 to 9 Usage Type a new extension for the Message Lamp Ext. field, up to seven numbers that make up a valid extension number for your dial plan.
Port
This field is read only, and displays the port of the existing extension.
811
Screen Reference
Station
The current extension that is being changed (the extension that was typed in the change extension-station xxxxxxx command) is displayed under From Extension. Valid entries for "To Extension" 0 to 9 Usage Type the new extension that you want the current extension changed to, up to seven numbers that make up a valid extension number for your dial plan.
Station Name
This field is read only, and displays the name of the existing extension (the extension that was typed in the change extension-station xxxxxxx command).
Use this screen to establish classes of restriction (COR). Classes of restriction control call origination and termination. Your system may use only one COR or as many as necessary to control calling privileges. You can assign up to 96 different CORs (0 to 95). Consider the following to enhance your system security: 1. Assign a separate COR to incoming and outgoing trunk groups, then restrict calling between the two groups. 2. Limit the calling permissions as much as possible by setting appropriate Calling Party Restrictions and Facility Restriction Levels (FRLs).

Figure 288: Class of Restriction screen (page 1)
change cor 10 CLASS OF RESTRICTION COR Number: 10 COR Description: supervisor FRL: Can Be Service Observed? Can Be A Service Observer? Time of Day Chart: Priority Queuing? Restriction Override: Restricted Call List? Unrestricted Call List? Access to MCT? Group II Category For MFC: Send ANI for MFE? MF ANI Prefix: Hear System Music on Hold? 0 APLT? n Calling Party Restriction: y Called Party Restriction: 1 Forced Entry of Account Codes? n Direct Agent Calling? none Facility Access Trunk Test? n Can Change Coverage? __ __ __ __ __ __ __ __ __ __ y Fully Restricted Service? 7 Hear VDN of Origin Annc.? n_ Add/Remove Agent Skills? ______ Automatic Charge Display? y PASTE(Display PBX Data on telephone)? Can Be Picked Up By Directed Call Pickup? Can Use Directed Call Pickup? Group Controlled Restriction: y none none n y n n n n y n n n n inactive Page 1 of 4
813
Screen Reference
Access to MCT?
This field refers to Malicious Call Trace. Valid entries y n Usage Enter y to allow permissions to activate a request to trace a malicious call. Entering n prohibits this user from requesting a malicious call trace, but does not prevent this extension from appearing in the MCT History report, should this extension be the subject of a malicious call trace.
Add/Remove Agent Skills

Valid entries y/n Usage Enter y to allow users with this COR to add and remove skills.
APLT
Valid entries y/n Usage Enter n to allow access to APLT trunk group Enhanced Private Switched Communications System (EPSCS) or Common Control Switched Arrangement (CCSA) off-net facilities. If fully restricted service is enabled, set this field to n.
Automatic Charge Display

Shows the cost of an active outgoing call using Periodic Pulse Metering (PPM) or ISDN Advice of Charge (AOC) on Digital Communications Protocol (DCP) or Avaya BRI stations. Not available in the U.S
.
Valid entries y n
Usage Displays call charges during and at the end of the call. Call charges can be seen if users press the disp-chrg button before the call drops.
Called Party Restriction

Valid entries Inward Usage Blocks the calling party from receiving incoming exchange network calls, attendant originated calls, and attendant completed calls. Blocks the called party from receiving all calls except for those originated or extended by the attendant. Blocks the called party from receiving public network calls. Attendant calls are allowed to go through to the called party as well as attendant-assisted calls if the Restriction Override field in the public restricted stations COR is attd or all. Blocks the called party from receiving any calls at any time. No called party restrictions.
Manual Public
Termination none
Calling Party Restriction

This field determines the level of calling restriction associated with this COR. Note: To enhance system security, limit calling permissions as much as possible. Valid entries Origination Usage Blocks the calling party from originating a call from the facility at any time. The party can only receive calls. A telephone with this COR may initiate Remote Access calls, if the COR of the barrier code allows it. Blocks the calling party from calling outside the private network. Users can dial other users on the same server running Avaya Communication Manager or within a private network. To enhance security, Avaya recommends that you use outward restrictions when practical. 1 of 2
Note:
Outward
815
Screen Reference
Valid entries All-toll
Usage Blocks the calling party from making ARS and trunk access calls from a facility assigned the COR to certain toll areas as defined in the Dialed String field on the Toll Analysis screen. The Dialed String field must be marked as being associated with the systems Toll List. The call completes if the facilitys COR also is associated with an Unrestricted Call List and whose Dialed String field also matches the dialed number. Blocks the calling party from making trunk access calls from the facility assigned the COR to certain toll areas as defined in the Dialed String field on the Toll Analysis screen. The Dialed String field must be marked as being associated with the systems Toll List. The call completes if the facilitys COR also is associated with an Unrestricted Call List and whose Dialed String field also matches the dialed number. See Toll Analysis on page 1525 for additional information. No calling party restrictions. 2 of 2
Tac-toll
none
Can Be a Service Observer

If you want an observer to observe users, set the users CORs to y on the observers COR Service Observing Permission table.
!
SECURITY ALERT:
SECURITY ALERT: The use of Service Observing features may be subject to federal, state, or local laws, rules, or regulations; or require the consent of one or both of the parties to the conversation. Customers should familiarize themselves with and comply with all applicable laws, rules, and regulations before using these features.
Note:
Note: You cannot enter y in the previous two fields unless Service Observing (Basic) is enabled on the System-Parameters Customer-Options screen. Valid entries y/n Usage Enter y if users with this COR can service observe other users.
Can Be Picked Up By Directed Call Pickup

Valid entries y/n Usage Enter y to allow this Stations or EAS agents calls to be picked up by using the Directed Call Pickup Up feature. Before you can set this field to y, you must set Directed Call Pickup on the Feature-Related System Parameters screen to y.
Can Be Service Observed

Note that this field allows or denies service observing for not only physical extensions, but also for logical agent IDs and VDNs. If you want an observer to observe users, set the users CORs to y on the observers COR Service Observing Permission table
.
Valid entries y/n
Usage Enter y if users with this COR can be service observed.
Can Change Coverage

Valid entries y/n Usage Enter y to allow station users with this COR to select one of two previously administered coverage paths or to activate, change, or deactivate call forward all calls or call forward busy/dont answer from any on-site or off-site location.
Can Use Directed Call Pickup

Valid entries y/n Usage Enter y to allow the station, attendant, or EAS agent to pick up calls using the Directed Call Pickup feature. Set Directed Call Pickup on the Feature-Related System Parameters screen to y to set this field to y.
817
Screen Reference
Category For MFC ANI

The Category for MFC ANI field always controls categories for Russian signaling trunks. It also may control categories for R2-MFC signaling trunks, depending on what value is in the Use COR for Calling Party Category field on the System-Parameters Multi-Frequency screen. The Calling Party Category digit administered in this field is included as part of the ANI information sent to the Central Office on request using R2-MFC signaling. Valid entries 1 to 10 Usage Used in other than U.S.
COR Description
Valid entries Up to 35 characters Usage Enter a description of the COR that indicates how you use it. If you make this as clear as possible (for example, Customer Service, Legal Department), it will be easier to remember which COR to assign when you add users.
COR Number
This is a display-only field when the screen is accessed via an administration command such as change or display.
Direct Agent Calling

Valid entries y/n Usage If this is y, users may dial an ACD agents extension directly, rather than anyone in the agent pool. If the system is in Night Service, the call routes to the Night Service extension. If the extension with this COR belongs to an agent, the agent may receive calls directly.
Facility Access Trunk Test

An associated feature button (trk-ac-alm) status lamp lights when a successful test attempt occurs. Pressing one of the alarm buttons (ten maximum) when its associated status lamp is lit turns off all lamps on all buttons whether the access is still in progress or has completed
.
Valid entries y/n
Usage Enter y to allow users with this COR to perform Facility Access Trunk Tests.
Forced Entry of Account Codes

FEAC must be enabled on the System Parameters Customer-Options screen and on the CDR System Parameters screen. See Forcing Users to Enter Account Codes on page 597 for more information. Note: If a COR requiring entry of account codes is assigned a VDN, the route to commands executed by the associated vector will not be successful. Valid entries y/n Usage Enter y to indicate that an account code must be dialed when making outgoing trunk calls. If this is y, any telephone assigned the associated COR must dial an account code before making an outgoing call. If you set this to y for a COR assigned to a trunk group, users must dial account codes before calling out over that trunk group. This may be useful for trunks used in international calls, and those that are more expensive. If a call is being routed by ARS, account code checking is not done on the COR.
Note:
819
Screen Reference
FRL
Valid entries 0 to 7 Usage Enter an originating FRL number. AAR and/or ARS features use this entry to determine call access to an outgoing trunk group. Outgoing call routing is determined by a comparison of the FRLs in the AAR/ ARS Routing Pattern and the FRL associated with the COR of the call originator (typically, a telephone user). An originating FRL of 0 has the least calling privileges. To enhance system security, assign the lowest possible FRL.
Fully Restricted Service

Note: If this field is enabled, the APLT field must be n. Valid entries y/n Usage When y entered for a given COR, stations assigned that COR will not have access to the public network for either incoming or outgoing calls.
Note:
Group II Category For MFC

This field always controls categories for Russian signaling trunks. It can control categories for R2-MFC signaling trunks, depending on the value of the Use COR for Calling Party Category field on the Multifrequency-Signaling-Related System Parameters screen. The Calling Party Category digit administered in this field is included as part of the ANI information sent to the Central Office on request using R2-MFC signaling
.
Valid entries 1 to 10
Usage Enter the value you want the server running Avaya Communication Manager to send as the Calling and/or Called Party Category for phones or trunks that use this COR.
Group Controlled Restriction

A display-only field that determines if the current COR is under controlled restriction. This field can help troubleshoot problems by first checking its value.
.
Valid entries active inactive
Usage indicates the COR is controlled restricted indicates the COR is not controlled restricted
Hear System Music on Hold

Valid entries y/n Usage Enter y to allow the Music on Hold feature to be activated by a telephone.
Hear VDN of Origin Announcement

Valid entries y/n Usage Enter y if users with this COR can receive VDN of Origin messages.
MF ANI Prefix
Defines the prefix to apply to an extension number when ANI is sent to the CO. This overrides any ANI prefix administered on the Multifrequency Signaling screen. This does not apply when ANI is tandemed through the Communication Manager server on tandem calls. This field also applies to the ANI for the server when the originating side is a trunk and there was no ANI. Valid entries 1 to 7 digits or blank Usage If you want the entire number to display on the receiving end, enter all digits except the extension number.
821
Screen Reference
Partitioned Group Number

This field appears only if AAR/ARS Partitioning is y and Time of Day Routing is n on the System Parameters Customer-Options screen. Valid entries 1 to 8 Usage Enter the AAR/ARS partitioned group number associated with this COR.
PASTE (Display PBX Data on telephone)

Valid entries y/n Usage Enter y to download all lists. Enter n to disallow the PASTE feature.
Priority Queuing
Valid entries y n Usage Enter y to allow the telephone users calls to be placed ahead of non-priority calls in a hunt group queue If you do not use Automatic Call Distribution (ACD is not enabled on the System-Parameters Customer-Options screen), this field must be n.
Restricted Call List

This list can be used whether the COR is toll restricted. The Restricted Call List (RCL) has priority over the Toll Analysis Unrestricted Call List (UCL). A call attempt from a facility assigned a COR (with RCL field set to y), whose dialed digit string is on the Toll Analysis screen and is marked as being associated with the RCL, will be denied. Valid entries y/n Usage Enter y to specify that this COR will have access to the systems Restricted Call List (see Toll Analysis on page 1525).
Restriction Override
Allows the specified users to bypass restriction on conference, transfer or call forwarding operations. Valid entries attendant Usage A telephone with a COR that is inward restricted cannot receive public network, attendant-originated, or attendant-extended calls. Enter attendant to give your attendants the ability to override this restriction. Enter all if you want all of the users with this COR to override inward restrictions. Enter none if you do not want any users of this COR to bypass the restrictions.
all none
Send ANI for MFE

Only applicable for Spain. Valid for 2/6 signaling, but not 2/5 signaling. The following field appears only if Expert Agent Selection (EAS) is enabled on the Feature-Related System-Parameters screen
.
Valid entries y
Usage Enter y to enable Automatic Number Identification (ANI). When the value is y, Avaya Communication Manager sends the calling partys number to the public or IBERCOM network so that charges will be broken down by line. If this value is n, charges are not itemized by line, and your company will receive a single bill for the total number of calls made (block charging).
Time of Day Chart

Appears only if Time of Day field is enabled on the System Parameters Customer-Options screen. See Setting up Time of Day Routing on page 281 for more information. Valid entries 1 to 8 Usage Enter the AAR/ARS time-of-day-chart number associated with this COR.
823
Screen Reference
Unrestricted Call List

Any entry on the Toll Analysis screen with an X in the Toll List column is restricted, meaning that the system blocks any attempt to complete a call containing the Dialed String. However, this field overrides that restriction. For example, if the Toll Analysis screen shows a Dialed String entry of 538 and there is an X in the Toll List column, the 538 number is restricted. To override this restriction, in the Toll Analysis screen, enter X in the 5 column under the Unrestricted Call List heading. In the Class of Restriction screen, in this field, enter 5 to complete the restriction override. Valid entries 1 to 10 or blank Usage Appears when Calling Party Restriction is all-toll or tac-toll. This field allows a user to complete a toll call with "restricted" dialed digits. This field is associated with the Dialed String field on the Toll Analysis screen. An Unrestricted Call List number is denoted on that screen.
Use COR for all Group II Responses

This field appears only if, on the Multifrequency-Signaling-Related System Parameters screen, the Outgoing Call Type field is group-ii-mfc. Valid entries y/n Usage Entering y allows the COR administered category to be used for both the calling party and called party categories.

change cor 10 CLASS OF RESTRICTION MF Incoming Call Trace? Brazil Collect Call Blocking? Block Transfer Display? Block Enhanced Conference/Transfer Displays? Remote Logout of Agent? n n n y n Page 2 of 4
Station Lock COR: 10 Outgoing Trunk Disconnect Timer (minutes): Line Load Control: Maximum Precedence Level: Preemptable? MLPP Service Domain:
Block Enhanced Conference/Transfer Display

Use this field to add display messages regarding conference and transfer features on digital phones. Valid entries y/n Usage Enter y to block all the enhanced conference/transfer display messages except "Transfer Completed"
Block Transfer Display

Valid entries y/n Usage Enter y to prevent users of DCP, Hybrid, ISDN-BRI, or wireless display telephones from receiving a confirmation message when they transfer a call.
825
Screen Reference
Brazil Collect Call Blocking

For Brazil only. Valid entries y/n Usage Enter y to permit all Brazilian trunks calls that terminate to a station to send back a double answer to the CO. This double answer tells the CO that this particular station cannot accept collect calls. The CO then tears down the call if it is a collect call. Set Country on the Trunk Group screen to 23 and set this field to y.
Line Load Control

Valid entries 1 to 4 Usage Enter the line load control level for this COR, where 1 has no restrictions, and 4 is most restrictive.
Maximum Precedence Level

Assign a maximum precedence level for extensions with this COR for use with the Multiple Level Precedence and Preemption feature. Valid entries fo fl im pr ro Usage Flash Override Flash Immediate Priority Routine (default)
MF Incoming Call Trace

Valid entries y/n Usage Enter y to allow assignment of a Call Trace COR to a station. Avaya Communication Manager then generates an MFC backward signal (administered on the System-Parameters Multifrequency-Signaling screen) during call setup instead of the "free" signal. This triggers the central office to collect trace information before releasing the calling party, if the terminating stations COR has this feature set to y.
MLPP Service Domain

Valid entries 1 to 16777215 Usage Enter the service domain for users and trunks to which this particular COR is assigned.
Preemptable
Valid entries y/n Usage An entry of y makes extensions with this COR preemptable for Multiple Level Precedence and Preemption calls.
Remote Logout of Agent

Use a feature access code to logout an idle ACD or EAS agent without being at the agents telephone. Valid entries y/n Usage Enter y to allow remote logout of an idle ACD or EAS agent.
827
Screen Reference
Station Lock COR

This field defaults to the current screen COR. Extensions that are assigned this COR can use Station Lock with the access code administered on the FAC screen
.
Usage This field defaults to current COR.
Outgoing Trunk Disconnect Timer (minutes)

This feature provides the capability to disconnect an outgoing trunk automatically after an administrable amount of time. This field defaults to blank (outgoing trunk calls are only disconnected when dropped by one or all parties), or you may enter a timer value in number of minutes to apply to outgoing trunk calls if the initiating party belongs to this COR
.
Usage Enter a value of as many as 3 characters in number of minutes. A warning tone is given to all parties on the trunk call 1 minute before the administered value (i.e., after 1 to 998 minutes have elapsed) and a second warning tone is heard 30 seconds later. The call is automatically disconnected 30 seconds after the second warning tone.

change cor 10 Page 3 of CLASS OF RESTRICTION CALLING PERMISSION (Enter y to grant permission to call specified COR) 0? n 12? n 24? n 36? n 48? n 60? n 72? n 84? 1? n 13? n 25? n 37? n 49? n 61? n 73? n 85? 2? n 14? n 26? n 38? n 50? n 62? n 74? n 86? 3? n 15? n 27? n 39? n 51? n 63? n 75? n 87? 4? n 16? n 28? n 40? n 52? n 64? n 76? n 88? 5? n 17? n 29? n 41? n 53? n 65? n 77? n 89? 6? n 18? n 30? n 42? n 54? n 66? n 78? n 90? 7? n 19? n 31? n 43? n 55? n 67? n 79? n 91? 8? n 20? n 32? n 44? n 56? n 68? n 80? n 92? 9? n 21? n 33? n 45? n 57? n 69? n 81? n 93? 10? n 22? n 34? n 46? n 58? n 70? n 82? n 94? 11? n 23? n 35? n 47? n 59? n 71? n 83? n 95? 4
n n n n n n n n n n n n
CALLING PERMISSION
Valid entries y/n Usage A y means an originating facility assigned this COR can be used to call facilities assigned this COR. Enter n for each COR number (0 through 95) that cannot be called by the COR being implemented.

change cor 10 CLASS OF RESTRICTION SERVICE OBSERVING PERMISSIONS (Enter y to grant permission to service observe specified COR) 0? n 12? n 24? n 36? n 48? n 60? n 72? 1? n 13? n 25? n 37? n 49? n 61? n 73? 2? n 14? n 26? n 38? n 50? n 62? n 74? 3? n 15? n 27? n 39? n 51? n 63? n 75? 4? n 16? n 28? n 40? n 52? n 64? n 76? 5? n 17? n 29? n 41? n 53? n 65? n 77? 6? n 18? n 30? n 42? n 54? n 66? n 78? 7? n 19? n 31? n 43? n 55? n 67? n 79? 8? n 20? n 32? n 44? n 56? n 68? n 80? 9? n 21? n 33? n 45? n 57? n 69? n 81? 10? n 22? n 34? n 46? n 58? n 70? n 82? 11? n 23? n 35? n 47? n 59? n 71? n 83? Page 4 of 4
84? 85? 86? 87? 88? 89? 90? 91? 92? 93? 94? 95?
SERVICE OBSERVING PERMISSION

Valid entries y/n Usage A y grants permission to observe specific CORs. Enter n for each COR number (0 through 95) that cannot be observed by the COR being implemented.
829
Screen Reference
Class of Service
This screen administers access permissions for call processing features that require dial code or feature button access. Note: Class of Service (COS) does not apply to trunk groups except for the Remote Access feature.
Note:
A COS assignment defines whether or not a telephone user may access or use the following features and functions. Up to 16 different COS numbers may be administered (0 to 15). Figure 292: Class of Service screen
change cos CLASS OF SERVICE 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Auto Callback Call Fwd-All Calls Data Privacy Priority Calling Console Permissions Off-hook Alert Client Room Restrict Call Fwd-Off Net Call Forward Busy/DA Personal Station Access (PSA) Extended Forwarding All Extended Forwarding B/DA Trk-to-Trk Restriction Override QSIG Call Offer Originations Automatic Exclusion n n n n n n n n n n n n n n n y y y y n n n y n n n n n n n y n n n n n n y n n n n n n n n y n n n n n y n n n n n n n y y n n n n n y n n n n n n n n n y n n n n y n n n n n n n y n y n n n n y n n n n n n n n y y n n n n y n n n n n n n y y y n n n n y n n n n n n n n n n y n n n y n n n n n n n y n n y n n n y n n n n n n n n y n y n n n y n n n n n n n y y n y n n n y n n n n n n n n n y y n n n y n n n n n n n y n y y n n n y n n n n n n n n y y y n n n y n n n n n n n Page 1 of 1
The screen lists the default values for each COS/feature combination. For a particular combination, y allows access to the feature and n denies access. Assign entries on the screen for each COS to be implemented. Default values are shown on the screen.
! CAUTION:
CAUTION:
Because many hunt groups are set up with COS 1, be careful when you assign restrictions to COS 1.
Class of Service
Automatic Callback
Allows this user to request Automatic Callback. See "Automatic Callback" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information.
Automatic Exclusion
Allows a user to activate automatically Exclusion when they go off hook on a station that has an assigned Exclusion button. If set to n, allows a user manual exclusion when they press the Exclusion button before dialing or during a call. Appears when, on the Feature-Related System Parameters screen, the Automatic Exclusion by COS field is y.
Call Forwarding All Calls

Allows this user to forward all calls to any extension. See "Call Forwarding" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information.
Call Forwarding Busy/DA

Allows this user to forward calls to any extension when the dialed extension is busy or does not answer. See "Call Forwarding" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information.
Client Room
Allows users to access Check-In, Check-Out, Room Change/Swap, and Maid status functions. In addition, Client Room is required at consoles or telephones that are to receive message-waiting notification. You can administer class of service for Client Room only when you have Hospitality Services and a Property Management System interface. See GuestWorks and DEFINITY Systems Technician Handbook for Hospitality Installations for more information.
Console Permissions
Console Permissions allow multiappearance telephone users to control the same features that the attendant controls. You might assign this permission to front-desk personnel in a hotel or motel, or to a call center supervisor. With console permission, a user can:

Activate Automatic Wakeup for another extension Activate and deactivate controlled restrictions for another extension or group of extensions Activate and deactivate Do Not Disturb for another extension or group of extensions Activate Call Forwarding for another extension
831
Screen Reference
Add and remove agent skills Record integrated announcements
Data Privacy
Allows this user to enter a feature access code to protect a data call from interruption by any of the systems override or ringing features. See Data Privacy on page 519 for more information.
Extended Forwarding All

Allows a user to administer call forwarding (for all calls) from a remote location. You cannot change a COS to y if Extended Cvg/Fwd Admin on the System Parameters Customer-Options screen is n.
Extended Forwarding B/DA

Allows this user to administer call forwarding (when the dialed extension is busy or does not answer) from a remote location. You cannot change this COS to y if Extended Cvg/Fwd Admin on the System Parameters Customer-Options screen is n.
Off-Hook Alert
See "Emergency Access to the Attendant" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information. To enable this option, either the Hospitality (Basic) or Emergency Access to Attendant field must be enabled in your license file. When enabled, these fields display as y on the System-Parameters Customer-Options screen.
Personal Station Access (PSA)

Allows users to associate a telephone to their extension with their programmed services, using a feature access code. This field must be set to n for virtual phones. You cannot change this field to y if Personal Station Access (PSA) on the System Parameters Customer-Options screen is n. See "Personal Station Access" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information
Priority Calling
Allows user to dial a feature access code to originate a priority call. Such calls ring differently and override send all calls, if active. See "Priority Calling" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information
Class of Service
QSIG Call Offer Originations

Allows this user to invoke QSIG Call Offer services. See Administration for Network Connectivity for Avaya Communication Manager, 555-233-504, for more information.
Restrict Call Fwd-Off Net

This restricts users from forwarding calls to the public network. For security reasons, this should be enabled for all classes of service except the ones you use for very special circumstances. See "Call Forwarding Off-net" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information
Trk-to-Trk Restriction Override

Users with this COS override any system and/or COR-to-COR calling party restrictions that would otherwise prohibit the trunk-to-trunk transfer operation for users with this COS. See "Trunk-to-Trunk Transfer" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information
!
SECURITY ALERT:
SECURITY ALERT: Use this COS capability with caution. The ability to perform trunk-to-trunk transfers greatly increases the risk of toll fraud.
833
Screen Reference
Code Calling IDs

On systems with chime paging, use this screen to assign a unique series of chimes (a chime code) to extensions. The chime code assigned to an extension plays over the speakers whenever that extension is paged. You may assign chime codes to up to 125 extensions. Figure 293: Code Calling IDs screen
change paging code-calling-ids CODE CALLING IDs ID ASSIGNMENTS Id Ext 111: ____ 112: ____ 113: ____ 114: ____ 115: ____ 121: ____ 122: ____ 123: ____ 124: ____ 125: ____ 131: ____ 132: ____ 133: ____ 134: ____ 135: ____ Id 141: 142: 143: 144: 145: 151: 152: 153: 154: 155: 211: 212: 213: 214: 215: Ext ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ Id 221: 222: 223: 224: 225: 231: 232: 233: 234: 235: 241: 242: 243: 244: 245: Ext ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ Id 251: 252: 253: 254: 255: 311: 312: 313: 314: 315: 321: 322: 323: 324: 325: Ext ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ Id 331: 332: 333: 334: 335: 341: 342: 343: 344: 345: 351: 352: 353: 354: 355: Ext ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ Page 1 of 2
Ext
This field assigns extensions to chime codes. Only one extension can be assigned to each chime code. Valid entries An extension number Usage Enter a physical extension, not a VDN, to assign that extension to a code. Otherwise, leave this field blank.
Related topics
See Setting up Chime Paging Over Loudspeakers on page 494 for instructions. See "Loudpeaker Paging" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information for a description of the feature.

Use this screen to administer a users permissions associated with their login. When set to y, the permissions on this screen apply for the object that is not restricted. Use the second and third pages of the Command Permission Categories screen to restrict a user from any access to specified objects. To see pages 2 and 3, type y in the Additional Restrictions field.

Figure 294: Command Permission Categories screen
change permissions angi3 COMMAND PERMISSION CATEGORIES Login Name: angi3 COMMON COMMANDS Display Admin. and Maint. Data? n System Measurements? n System Mgmt Data Transfer Only? n ADMINISTRATION COMMANDS Administer Stations? n Administer Features? n Administer Trunks? n Administer Permissions? n Additional Restrictions? n MAINTENANCE COMMANDS Maintain Stations? n Maintain Trunks? n Maintain Systems? n Page 1 of 3
835
Screen Reference
Additional Restrictions
Use page 2 and 3 to add objects (up to 40) that this user cannot manipulate. If an object appears on the Additional Restrictions page, users cannot display, add, change, or do anything else with that object. Valid entries y/n Usage Enter y to create additional restrictions, and to have the second and third pages of this screen appear.
Administer Features
Use caution when assigning this permission to a user. Valid entries y/n Usage Enter y to allow a user to administer feature-related parameters, such as coverage paths, class of service, class of restriction, system parameters, authorization codes, and security.
Administer Permissions
This permission only applies to super-user logins. Valid entries y/n Usage Enter y to allow a user to administer logins and command permissions.
Administer Stations
Valid entries y/n Usage Enter y to allow a user to add, change, duplicate, or remove stations, data modules and associated features, such as abbreviated dialing, vectors, and routing tables.
Administer Trunks
Give this permission only to users who are very familiar with these features. Valid entries y/n Usage Enter y to allow a user to administer AAR/ARS, trunk groups, remote access, and route patterns.
Display Admin. and Maint. Data

Valid entries y/n Usage Enter y to allow a user to use the display, list, monitor, status, and schedule commands and also change their own passwords and schedule reports.
Login Name
This display-only field shows the login to which these permissions apply.
Maintain Enhanced DS1

You can only enter a value in this field if the DS1 MSP field is set to y on the System-Parameters Customer-Options screen. Valid entries y/n Usage Enter y to allow a user to perform enhanced DS1 maintenance.
Maintain Process Circuit Packs

You can only enter a value in this field if the Processor and System MSP field is set to y on the System-Parameters Customer-Options screen. Valid entries y/n Usage Enter y to allow a user to perform processor maintenance.
837
Screen Reference
Maintain Stations
You can only enter a value in this field if the Station and Trunk MSP field is set to y on the System-Parameters Customer-Options screen. Valid entries y/n Usage Enter y to allow a user to perform station maintenance.
Maintain Switch Circuit Packs

You can only enter a value in this field if the Station and Trunk MSP field is set to y on the System-Parameters Customer-Options screen. Valid entries y/n Usage Enter y to allow a user to perform circuit pack maintenance.
Maintain Systems
You can only enter a value in this field if the Processor and System MSP field is set to y on the System-Parameters Customer-Options screen. Valid entries y/n Usage Enter y to allow a user to perform system maintenance.
Maintain Trunks
You can only enter a value in this field if the Station and Trunk MSP field is set to y on the System-Parameters Customer-Options screen. Valid entries y/n Usage Enter y to allow a user to perform trunk maintenance.
System Measurements
This field only appears for DEFINITY SI systems. Valid entries y/n Usage Enter y to allow a user to use the list measurements commands.
System Mgmt Data Transfer Only

Valid entries y/n Usage Enter y to indicate the server running Avaya Communication Manager is accessible by Network Administration.

Figure 295: Command Permission CategoriesRestricted Object List screen
change permissions angi3 Page 2 of 3
COMMAND PERMISSION CATEGORIES RESTRICTED OBJECT LIST _______________________ ______________________ _______________________ ______________________ _______________________ ______________________ _______________________ ______________________ _______________________ ______________________ _______________________ ______________________ _______________________ ______________________ _______________________ ______________________ _______________________ ______________________ _______________________ ______________________
Pages 2 and 3 of this screen are identical, and allow you to specify up to 40 objects that this user cannot access. These pages do not appear unless you set both the Administer Station and Additional Restrictions fields to y on page 1 of this screen. If you want to limit a users permissions beyond those on page 1, enter the objects in this list. For example, if you want a user to be able to add and change stations, but not Vector Directory Numbers (VDN), in the Administer Stations and Additional Restrictions fields, type y. Then on page 2, type vdn as a restricted object.
839
Screen Reference
Configuration Set
This screen defines a number of call treatment options for EC500 cell telephone calls. The EC500 allows the use of up to 10 Configuration Sets, which are already defined in the system using default values.

Figure 296: Configuration Set screen
change xmobile configuration-set 1 CONFIGURATION SET: 1 Configuration Set Description: Calling Number Style: CDR for Calls to EC500 Destination? Fast Connect on Origination? Post Connect Dialing Options? Page 1 of 1
Calling Number Style

Determines the format of the caller ID for calls from a local Avaya Communication Manager extension to an EC500 cell telephone. Valid entries network Usage Provides a display of only 10-digit numbers. For internal calls, the ISDN numbering tables are used to create the calling number and DCS calls use the ISDN calling number if provided. The externally provided calling number is used when available for externally originated calls. Provides a display of less than 10-digits. Extensions sent as the calling number for all internally- and DCS network-originated calls.
pbx
Configuration Set
CDR for Calls to EC500 Destination

Determines whether a call detail record is generated for any call to the cell telephone. Note: CDR reporting for EC500 calls relies on the CDR Reports field on the Trunk Group screen. If, on the Trunk Group screen, the CDR Reports field is n, no CDR is generated even if this field is y. Valid entries y n Usage Treats calls to the XMOBILE station as trunk calls and generates a CDR. Treats calls to the XMOBILE station as internal calls and does not generate a CDR.
Note:
Configuration Set Description

Describes the purpose of the configuration set. Valid entries Up to 20 alphanumeric characters or blank Usage For example, EC500 handsets.
Fast Connect on Origination

Determines whether some additional processing occurs on the server running Avaya Communication Manager prior to connecting a call. Valid entries y/n Usage Enter y to send CONNECT messages.
841
Screen Reference
Post Connect Dialing Options

Determines whether additional capabilities, beyond standard ISDN dialing, are available for those incoming ISDN trunk calls that are mapped into XMOBILE stations. These options come into effect after the call has entered the active state (Communication Manager has sent a CONNECT message back to the network). Valid entries dtmf Usage Expect digits from either in-band or out-of-band, but not simultaneously. The server allocates a DTMF receiver whenever it needs to collect digits. This option normally would be used for EC500 XMOBILE station calls. Expect all digits to be delivered by out-of-band signaling only. The server running Avaya Communication Manager collects digits that it needs from the out-of-band channel (no touch-tone receiver). In addition, any digits received when the server is not collecting digits are converted to DTMF and broadcast to all parties on the call. This option is in force for DECT XMOBILE station calls. Expect all subsequent digits to be delivered by simultaneous in-band and out-of-band signaling. Out-of-band signaling consists of digits embedded in ISDN INFO messages while the in-band signaling consists of DTMF in the voice path. The server running Communication Manager collects all digits that it needs from the out-of-band channel. No touch tone receive is allocated in order to prevent collecting double digits. End-to-end signaling occurs transparently to the server via in-band transmission of DTMF. This option is in force for PHS XMOBILE station calls.
out-of-band
both
Console Parameters
Console Parameters
This screen administers attendant console group parameters. This includes basic parameters for Centralized Attendant Service (CAS) and Inter-PBX Attendant Service (IAS). A list of the administered attendant consoles also displays on this screen.

Figure 297: Console Parameters Default Attendant Group screen
change console-parameters Page 1 of x CONSOLE PARAMETERS Attendant Group Name: OPERATOR COS: 0 COR: 0 Calls in Queue Warning: 5 Attendant Lockout? y Ext Alert Port (TAAS): CAS: none Night Service Act. Ext.: IAS (Branch)? n IAS Tie Trunk Group No.: IAS Att. Access Code: Alternate FRL Station: Backup Alerting? n DID-LDN Only to LDN Night Ext? n Attendant Vectoring VDN:
AAR/ARS Access Code

Appears if the CAS field is QSIG-branch. An optional field that contains an AAR/ARS access code to route to the main PBX, if needed. Valid entries 0 to 9, *, # blank Usage Enter up to 4 digits.
Alternate FRL Station

This is a display-only field indicating the extension of the alternate facility restriction level (FRL) activation station.
843
Screen Reference
Attendant Group Name

Valid entries 1 to 27 alphanumeric characters Usage Enter a name for the attendant group.
Attendant Lockout
Attendant Lockout prevents an attendant from re-entering a multiple-party connection held on the console unless recalled by a telephone user. Attendant Lockout provides privacy for parties on a multiple-party call held on the console. The held parties can hold a private conversation without interruption by the attendant. Valid entries y/n Usage Enter y to activate Privacy Attendant Lockout. If y is entered, the attendant is prohibited from reentering a conference call that has been placed on hold unless recalled by a telephone user on the call.
Attendant Vectoring VDN

This field appears only if, on the System-Parameters Customer-Options screen, the Attendant Vectoring field is y and the Tenant Partitioning field is n. Valid entries Assigned VDN extension or blank Usage Enter an assigned Attendant VDN extension or blank.
Backup Alerting
Indicates whether or not system users can pick up alerting calls if the attendant queue has reached its warning state.
Console Parameters
Calls In Queue Warning

Enter the number of incoming calls that can be in the attendant queue before the consoles second Call Waiting lamp lights. The consoles first Call Waiting lamp lights when any incoming calls are waiting to be answered. The second lamp lights when the number of calls waiting equals the value you entered in the Calls in Queue Warning field. Valid entries 1 to 300 Usage Enter the number of incoming calls that can be in the attendant queue before the consoles second Call Waiting lamp lights.
CAS
The CAS Main or Branch features must be enabled on the System-Parameters Customer-Options screen for either of these features to be functional here. Valid entries main branch none QSIG-main Usage Enables CAS Main capability. Enables CAS Branch capability. No Centralized Attendant Service is enabled. Can be used if, on the System-Parameters Customer-Options screen, the Centralized Attendant field is y. Indicates all attendants are located on the main PBX. Can be used if, on the System-Parameters Customer-Options screen, the Centralized Attendant field is y. Indicates there are no local attendants and routes to the main PBX.
QSIG-branch
845
Screen Reference
CAS Back-Up Ext.

This field handles attendant-seeking calls if the RLT trunk group to the CAS Main server is out of service or if CAS Back-Up is activated. This field must be explicitly defined as an extension in the dial plan. Neither a prefixed extension nor a VDN extension is allowed. Appears only when branch is entered in the CAS field. Valid entries An extension number for a station individual attendant console hunt group TEG Usage
COR
For more information about Class of Restriction (COR), see the Feature Description and Implementation for Avaya Communication Manager document
.
Usage Enter the class of restriction (COR) number that reflects the desired features for the attendant. You can override this COR, by assigning a different COR on the individual Attendant screen.
COS
For more information about Class of Service (COS), see the Feature Description and Implementation for Avaya Communication Manager document Valid entries 1 to 15 Usage Enter a class of service (COS) number that reflects the desired features for all your attendant consoles. You can override this COS, by assigning a different COS on the individual Attendant screen.
Console Parameters
DID-LDN Only to LDN Night Ext.

Valid entries y n Usage Enter y to allow only listed directory number (LDN) calls to go to the listed directory night service extension. Enter n if you want all attendant seeking calls to route to the LDN night service extension.
Ext Alert Port (TAAS)

Enter the seven-digit port number assigned to the external alerting device. This supports the Night Service Trunk Answer From Any Station feature. Note: Type an x in this field to indicate that there is no hardware associated with this port assignment. If an x is used here, you must also fill in the Ext Alert (TAAS) Extension field.
Note:
Ext Alert (TAAS) Extension

Appears only when an x is entered in the Ext Alert Port (TAAS) field. This extension is used by the Terminal Translation Feature (TTI) to assign a port to the Ext Alert Port from a station on the Ext Alert port during system installation or provisioning. Once a port is assigned (either via TTI or by changing the Ext Alert Port field from the G3-MA or other manager terminal) the extension is automatically removed and treated as unassigned.
IAS Att. Access Code

Enter the extension number of the attendant group at the main server running Avaya Communication Manager. This entry is required when IAS Branch is y. Does not appear if, on the System-Parameters Customer-Options screen, the Centralized Attendant field is y.
IAS (Branch)
Enables or disables Inter-PBX Attendant Service (IAS) Branch feature. Does not appear if, on the System-Parameters Customer-Options screen, the Centralized Attendant field is y. Note: CAS and IAS cannot both be active at the same time.
Note:
847
Screen Reference
IAS Tie Trunk Group No.

Note: Enter the number of the tie trunk group to the main for the IAS (Branch). This entry is required when IAS Branch is y. Does not appear if, on the System-Parameters Customer-Options screen, the Centralized Attendant field is y. Valid entries 1 to 666 1 to 2000 Usage For DEFINITY R, CSI, SI. For S8300 Media Server, S8700 or S8710 IP-Connect, S8700 or S8710 Multi-Connect.
Note:
Night Service Act. Ext.

This is a display-only field containing the extension of the current night service activation station, if any. Such a station is administered by assigning it a night-serv button.
QSIG CAS Number

Appears if the CAS field is QSIG-branch. Contains the complete number of the attendant group at the main server running Avaya Communication Manager, or a vector directory number (VDN) local to the branch server. This field cannot be left blank Valid entries 0 to 9 Usage Enter up to 20 digits.
RLT Trunk Group No.

Appears only when branch is entered in the CAS field. Enter the trunk group number corresponding to the Release Link Trunk (RLT) trunk group to the main location when supporting CAS Branch service.
Console Parameters

change console-parameters CONSOLE PARAMETERS TIMING Time Reminder on Hold (sec): 10 Time in Queue Warning (sec): Page 2 of x
Return Call Timeout (sec): 10
INCOMING CALL REMINDERS No Answer Timeout (sec): 20 Alerting (sec): 40 Secondary Alert on Held Reminder Calls? y ABBREVIATED DIALING List1: group 1 List2: List3: SAC Notification? n COMMON SHARED EXTENSIONS Starting Extension: Count:
TIMING
Return Call Timeout (sec)
Valid entries 10 to 1024 or blank Usage Enter the time in seconds before a split away call (call extended and ringing a station or otherwise split away from the console) returns to the console. Be sure to allow five seconds for each ring at all points in a coverage path to ensure the entire path is completed before the call returns to the console.
849
Screen Reference
Time In Queue Warning (sec)

Valid entries 9 to 999 or blank Usage Enter the number of seconds a call can remain in the attendant queue before activating an alert.
Time Reminder on Hold (sec)

Valid entries 10 to 1024 Usage Enter the number of seconds a call can remain on Hold.
INCOMING CALL REMINDERS

Alerting (sec)
Enter the number of seconds after which a held or unanswered call is disconnected from an attendant loop and routed to another attendant or night service
No Answer Timeout (sec)

Enter the number of seconds a call to the attendant can remain unanswered without invoking a more insistent sounding tone. Be sure to allow five seconds for each ring at all points in a coverage path to ensure the entire path is completed before the call returns to the console. Valid entries 10 to 1024 or blank Usage
Console Parameters
Secondary Alert on Held Reminder Calls?

Valid entries y n Usage Enter y to begin attendant alerting for Held Reminder Calls with secondary alerting. Enter n to have held reminder calls alert the attendant the same as normal calls. Normal calls start with primary alerting and then switch to secondary alerting when the No Answer Timeout expires.
ABBREVIATED DIALING
List1, List2, List3
You can assign up to 3 abbreviated dialing lists to each attendant. However, you cannot assign a personal list to an attendant
.
Valid entries enhanced group
Usage Allows the attendant to access the enhanced system abbreviated dialing list. Allows the attendant to access the specified group abbreviated dialing list. You also must enter a group number. Allows the attendant to access the system abbreviated dialing list.
system
SAC Notification
Valid entries y/n Usage Enables or disables Enhanced Attendant Notification for Send All Calls.
851
Screen Reference
COMMON SHARED EXTENSIONS

Count
Enter a number to indicate the number of consecutive extensions, beginning with the Start Extension to be used as common, shared extensions. For example, if you enter a starting extension of 4300 and a count of 3, the system provides three consecutive extension numbers (4300, 4301, and 4302) for parking calls. The extensions should be assigned to the optional Attendant Selector Console in the 00 through 09 block (bottom row) in any hundreds group for easy identification by the attendant. The lamp associated with the number will identify "call parked" or "no call parked", instead of busy or idle status. Valid entries 1 to 80 or blank Usage Enter a number to indicate the number of consecutive extensions, beginning with the Start Extension to be used as common, shared extensions.
Starting Extension
These extension numbers can be used by the attendant to park calls.

change console-parameters CONSOLE PARAMETERS QUEUE PRIORITIES Emergency Access:1_ Assistance Call:2_ CO Call:2_ DID to Attendant:2_ Tie Call:2_ Redirected DID Call:2_ Redirected Call:2_ Return Call:2_ Serial Call:2_ Individual Attendant Access:2_ Interpositional:2_ VIP Wakeup Reminder Call:2_ Miscellaneous Call:2_ Call-Type Ordering Within Priority Levels? n Page 3 of x
Console Parameters
Call-Type Ordering Within Priority Levels?

If you use call-type ordering, calls to the attendant are first grouped by the queue priority level, then by call type, and, finally, in the order received. Valid entries y Usage Enter y if you want to present calls by call type. You can assign a type-disp button on the Attendant Console screen so that the attendant can review the call type for the active call. Enter n if you wish the calls to be queued in chronological order by queue priority level.
QUEUE PRIORITIES
Attendant Priority Queue allows attendants to answer calls by call category (for example, by trunk type). The Attendant Priority Queue handles incoming calls to an attendant when the call cannot be immediately terminated to an attendant. The calling party hears ringback until an attendant answers the call. You may assign the same priority level to more than one call. Priority 1 is the highest priority and is the default for Emergency Access. Assign a priority level from 1 through 13 to each of the call types. The attendant call categories are:
Emergency Access A call from a telephone user who dials the emergency access code (default is highest-priority level) Assistance Call A call from a telephone user who dials the attendant-group access code, or from a telephone that has the Manual Originating Line Service feature activated CO Call An incoming trunk call (CO/FX/WATS trunk) to an attendant group. This does not include trunk calls that return to the attendant group after a timeout or deferred attendant recall. DID to Attendant An incoming DID trunk call to an attendant group. This does not include trunk calls that return to the attendant group after a timeout or deferred attendant recall. Tie Call An incoming TIE trunk call (dial-repeating or direct types) to an attendant group. This does not include trunk calls that return to the attendant group after a timeout or deferred attendant recall. Redirected DID Call A DID or ACD call that times out due to ring/no-answer, busy condition (if applicable), or Number Unobtainable and reroutes to the attendant group.
853
Screen Reference
Redirected Call A call assigned to one attendant, but redirected to the attendant group because the attendant is now busy Return Call A call returned to the attendant after it times out. If the attendant is now busy, the call redirects to the attendant group. Serial Call A call from the Attendant Serial Call feature when an outside trunk call (designated as a serial call by an attendant) is extended to and completed at a telephone, and then the telephone user goes on-hook. If the attendant who extended the call is busy, the call redirects to the attendant group. Individual Attendant Access A call from a telephone user, incoming trunk call, or a system feature to the Individual Attendant Access (IAA) extension of a specific attendant. If the attendant is busy, the call queues until the attendant is available. Interposition A call from one attendant to the Individual Attendant Access (IAA) extension of another attendant VIP Wakeup Reminder Call A VIP Wakeup reminder call. Miscellaneous Call All other calls.
The call types, in descending order of priority, are:
Type 1 call: outgoing public-network calls receive answer supervision when the Answer Supervision Timer of the trunk group expires, even if the trunk is actually still ringing. Also, incoming calls when answered by the attendant. Type 2 call: incoming external public-network calls before they receive answer supervision or before the Answer Supervision Timer of the trunk group expires Type 3 call: all other calls (internal calls, conference calls, and tie-trunk calls of any type)
Note that external public-network calls have priority over all other calls including conference calls. And, answered public-network calls have priority over those calls not yet answered.

Figure 300: Console Parameters Queue Priorities screen
change console-parameters CONSOLE PARAMETERS QUEUE PRIORITIES MLPP PRECEDENCE CALL Flash Override: 2 Flash: 3 Immediate: 4 Priority: 5 Page 4 of x
Console Parameters
QUEUE PRIORITIES Flash Override

Valid entries 1 to 17 Usage Enter the queue priority for Flash Override precedence level calls.
Flash
Valid entries 1 to 17 Usage Enter the queue priority for Flash precedence level calls.
Immediate
Valid entries 1 to 17 Usage Enter the queue priority for Immediate precedence level calls.
Priority
Valid entries 1 to 17 Usage Enter the queue priority for Priority precedence level calls.
855
Screen Reference

Note:
Note: If MLPP is not enabled, the MLPP Queues page does not appear, and the following page appears as page 4.

change console-parameters CONSOLE PARAMETERS ASSIGNED MEMBERS ( Installed attendant consoles ) Type Grp TN Type Grp TN Type 1: 1 1 11: 1 1 21: 2: 1 1 12: 1 1 22: 3: 1 1 13: 1 1 23: 4: 1 1 14: 1 1 24: 5: 1 1 15: 1 1 25: 6: 1 1 16: 1 1 26: 7: 1 1 17: 1 1 27: 8: 1 1 18: 1 1 28: 9: 1 1 19: 1 1 10: 1 1 20: 1 1 Page 5 of x
Grp 1 1 1 1 1 1 1 1
TN 1 1 1 1 1 1 1 1
ASSIGNED MEMBERS (Installed attendant consoles) Grp

Display-only field that lists the Attendant Group number.
TN
Display-only field that lists the Tenant Partition number.
Type
Display-only field that shows all attendants in the group. You administer the individual attendant consoles on the Attendant Console screen.

This screen establishes Call Coverage Answer Groups. An answer group contains up to eight members who act as a coverage point for another user. For example, if several secretaries are responsible for answering a departments redirected calls, all the secretaries could be assigned to an answer group. The answer group is assigned a group number, and that group number appears in the departments coverage path. All phones in an answer group ring (alert) simultaneously. Any member of the group can answer the call. Each coverage answer group is identified by a number from 1 through the maximum number allowed by your system configuration (see Hardware Guide for Avaya Communication Manager, 555-245-207). The members of the group are identified by their extension number. Any telephone, including those administered without hardware (X-ported (but not attendants) can be assigned to a coverage answer group. Note that members whose extensions are X-ported will not be alerted).

Figure 302: Coverage Answer Group screen
change coverage answer-group 3 COVERAGE ANSWER GROUP Group Number: 3___ Group Name: COVERAGE_GROUP_ GROUP MEMBER ASSIGNMENTS Ext Name (first 26 characters) 1: ________ ___________________________ 2: ________ ___________________________ 3: ________ ___________________________ 4: ________ ___________________________ Page 1 of 1
5: 6: 7: 8:
Ext ________ ________ ________ ________
Name (first 26 characters) __________________________ __________________________ __________________________ __________________________
Ext
Enter the extension number (may not be a Vector Directory Number extension) for each member of this coverage answer group. Valid entries An assigned extension for a station. Usage
857
Screen Reference
Group Name
Enter the group name you want to use to identify this group. Tip:
Tip:
Enter the extension numbers that are group members. This allows a list coverage answer group command to be used to list the phones that will be alerted. The list command can be used in conjunction with the list station, list coverage path, and list hunt group commands to determine stations involved in call coverage. This makes it possible to follow call coverage for any extension, allowing the administrator to easily track call coverage paths. Valid entries Up to 27 characters Usage For example, typing pool, room 12, secy, and so on.
Group Number
A display-only field when the screen is accessed using an administration command such as add or change.
Name
This display-only field indicates the name assigned when the members telephone is administered.
Coverage Path
Coverage Path
This screen implements Call Coverage Paths. The screen provides the means to specify the call coverage criteria, the points in the coverage path used to redirect calls, and the number of times a principals telephone rings before the call redirects to coverage.

Figure 303: Coverage Path screen
change coverage path 2 COVERAGE PATH Coverage Path Number: 2 Next Path Number: ___ COVERAGE CRITERIA Station/Group Status Active? Busy? Dont Answer? All? DND/SAC/Goto Cover? COVERAGE POINTS Terminate to Coverage Pts. with Bridged Appearance? n Point1: _________ Point2: _________ Point3: _________ Point4: _________ Point5: _________ Point6: _________ Inside Call n y y n y Outside Call n y y Number of Rings:2 n y Hunt After Coverage: n Linkage: ___ ___ Page 1 of x
Coverage Path Number

A display-only field indicating the coverage path being administered.
859
Screen Reference
Hunt After Coverage

Valid entries y Usage Coverage treatment continues by searching for an available station in a hunt chain that begins with the hunt-to-station assigned on the Station screen of the last coverage point. Coverage treatment is terminated; the call is left at the last available location (principal or coverage point).
Linkage
Display-only fields that show the (up to) two additional coverage paths in the coverage path chain.
Next Path Number

Enter the next coverage path in a coverage path chain. See "Call Coverage" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information If the coverage criteria of the current coverage path is not satisfied, the system steps down this chain until it finds a coverage path with redirection criteria that matches the call status. If the chain is exhausted before the system finds a match, the call does not redirect to coverage. No path number here indicates that this path is the only path for the principal. Valid entries 1 to 9999 or blank Usage Enter the next coverage path in a coverage path chain.
Coverage Path
COVERAGE CRITERIA
COVERAGE CRITERIA are the conditions that, when met, cause the call to redirect to coverage. Assign one of the following: Valid entries Active Busy Dont Answer All DND/SAC/ Goto Cover Usage Calls redirect if at least one call appearance is busy. Calls redirect if all call appearances that accept incoming calls are busy. Calls redirect when the specified number of rings has been exceeded. Calls redirect immediately to coverage and overrides any other criteria with a y in this column. Must be assigned before a user can activate Do Not Disturb (Hospitality Services), Send All Calls (SAC), or Go to Cover features. Allows a calling user, when calling to another internal extension, to redirect a call immediately to coverage by pressing a Go to Cover button. Allows a principal temporarily to direct all incoming calls to coverage, regardless of the other assigned coverage criteria by pressing the Send All Calls (or Do Not Disturb) button. Send All Calls also allows covering users to temporarily remove their phones from the coverage path.
Number of Rings
Enter the number of rings. Valid entries 1 to 99 Usage This is the number of rings a users telephone rings before the system redirects the call to the first point in the coverage path.
861
Screen Reference
COVERAGE POINTS
Point1, Point2, Point3, Point4, Point5, Point6
The alternate destinations that comprise a coverage path. Coverage points must be assigned sequentially beginning with Point 1 (do not leave gaps). Each path can have up to six coverage points. Valid entries extension Usage Redirects the call to an internal extension or announcement. Note: If entering a Multi-Location Dial Plan shortened extension, note the following: When entering a Multi-Location Dial Plan shortened extension in a field designed for announcement extensions, certain administration end validations that are normally performed on announcement extensions are not done, and resultant warnings or submittal denials do not occur. The shortened extensions also do not appear in any display or list that shows announcement extensions. Extra care should be taken to administer the correct type of announcement for the application when assigning shortened extensions..
Note:
attd
Redirects the call to the attendant or attendant group. If the system has Centralized Attendant Service (CAS), the call goes to the CAS attendant. Redirects the call to the corresponding hunt-group. For example, enter h32 if you want a coverage point routed to hunt group 32. (See Hunt Group on page 1077 for more information.) 1 of 2
h1 to h999
Coverage Path
Valid entries c1 to c750 c1 to c1000 (For S8300 Media Server, S8700 or S8710 IP-Connect, S8700 or S8710 Multi-Connect) r1 to r999 r1 to r1000 (For S8300 Media Server, S8700 or S8710 IP-Connect, S8700 or S8710 Multi-Connect) v + extension
Usage Redirects the call to the corresponding coverage answer group. For example, enter c20 if you want a coverage point routed to call coverage answer group 20. (See Coverage Answer Group on page 857 for more information.)
Redirects the call to the corresponding remote coverage point number. For example, enter r27 if you want a coverage point routed to remote coverage point 27. (See Remote Call Coverage Table on page 1361 for more information.)
Redirects the call to the corresponding VDN extension. For example, enter v12345 if you want the last administered coverage point to be the VDN associated with extension 12345. Note that a Vector Directory Number may be used only as the last administered point in a coverage path. 2 of 2
If calls redirect to an AUDIX in a DCS network, administer a unique Hunt Group screen. Assign the AUDIX extension in the Group Extension field. If the AUDIX is connected to the local node, set the Message Center field to audix; if the AUDIX is connected to another node, set the Message Center field to rem-audix. If calls redirect to Message Center (a special Uniform Call Distribution hunt group), AUDIX, or to the attendant, do not list any subsequent coverage points. These calls will normally queue and never redirect to another coverage point. Calls to any hunt group will queue if possible. Calls redirect from a hunt group only if all hunt group members are busy and either the queue is full or there is no queue. If the Coverage of Calls Redirected Off-Net feature is not enabled, a remote coverage point will function as the last point in the coverage path, because the system will no longer have control of the call once it has redirected off-net. However, if the Coverage of Calls Redirected Off-Net feature is enabled, a call redirected off-net can be monitored by the system and brought back for further call coverage processing.
863
Screen Reference
Terminate to Coverage Pts. with Bridged Appearances

Valid entries y n Usage Allows a call to alert as both a bridged call and a redirected call. The call skips the coverage point if it has already alerted as a bridged call.
Crisis Alert System Parameters

This screen allows you to define the system parameters associated with sending crisis alert messages.
Field descriptions
Figure 304: Crisis Alert System Parameters screen
change system-parameters crisis-alert CRISIS ALERT SYSTEM PARAMETERS ALERT STATION Every User Responds? n ALERT PAGER Alert Pager? Originating Extension: Crisis Alert Code: Retries: Retry Interval (sec): Main Number: y 7768 911 5 30 303-555-0800 Pin Number 1: 7614567890 2: ppp1234567890pp 3: ppp1234567890pp Pause (msec): 100
Pager Number 1: 3035559001 2: 123456789012345 3: 123456789012345
DTMF Duration - Tone (msec): 100
ALERT STATION
Every User Responds
Controls who needs to respond to a crisis alert. Valid entries y Usage If set to y, all users who have a crisis alert button are notified and must clear the alert for every emergency alert. Assign crisis alert buttons only to attendant consoles and stations that must be notified of an emergency call. If set to n, all users are notified, but only one user needs to acknowledge an alert. This user may be the attendant or any other digital telephone with a crisis alert button. When the alert is acknowledged by one user, the alert is cleared at all stations except the one that acknowledged the alert.
ALERT PAGER
Alert Pager
Valid entries y/n Usage Enter y to use Crisis Alert to a Digital Pager.
Crisis Alert Code

Displays when the Alert Pager field is y. This field requires an entry before submitting the screen. Valid entries 1 through 3 digits Usage The numbers in this field are the first 3 digits in the crisis alert pager message. Avaya recommends you enter the numbers used to call the local emergency service or any digits used for an emergency situation (for example, 911).
865
Screen Reference
DTMF Duration - Tone (msec)

The length of time the Dual-Tone Multi-Frequency (DTMF) tone is heard for each digit. Displays when the Alert Pager field is y. Valid entries 20 to 2550 Usage Enter a number in increments of 10.
Main Number
The main telephone number to the location or a location code. This field is optional and does not require an entry. Displays when the Alert Pager field is y. Valid entries digits 0 to 9 - (dash) Usage Enter a number up to 15 digits to identify the location where the crisis alert call originated. It can be the main number to the location or a numerical identification. Any dashes are for display purposes only and not included in the message sent to the pager. This entry is the last group of digits displayed in the pager message.
Originating Extension
Used as the extension originating the call to send a crisis alert message to a pager. Displays when the Alert Pager field is y. This field requires an entry before submitting the screen. Valid entries 1 to 7 digits Usage Requires a valid unassigned extension according to the dial plan.
Pager Number
Displays when the Alert Pager field is y. One of these fields must have a number or the screen cannot be submitted. Valid entries 1 to 15 digits - (dash) Usage Any dashes are for display purposes only and not included in the message sent to the pager One of the pager number fields must have a number or the screen cannot be submitted.
Pause (msec)
The length of time between DTMF tones for each digit. Displays when the Alert Pager field is y. Valid entries 20 to 2550 Usage Enter a number in increments of 10.
Pin Number
This field can be used for any combination of the pager pin number and pauses or left blank. Displays when the Alert Pager field is y. Valid entries digits 0 to 9 p(ause) #(pound) *(star) Usage Enter a number up to 15 digits. A pause (about 2 seconds) is for timing of the message. For instance, after the pin number you may want to have a pause to allow time for the pager service to set up the correct pager message box. If the pager service requires you to submit a PIN number, enter it here.
Retries
Displays when the Alert Pager field is y. Valid entries 0 to 10 Usage The number of times the system tries to send out the alert message in case of an unsuccessful attempt. This increases the chances that the pager receives a crisis alert message.
Retry Interval (sec)

Displays when the Alert Pager field is y. This field is not used unless the Retries field is 1 to 10. Valid entries 30 to 60 Usage The administrable time period (in seconds) between retries. If an attempt to call the pager fails, the retry call attempts after the retry interval period.
867
Screen Reference
CTI Link
The cti-link commands are available only if, on the System-Parameters Customer-Options screen, either the ASAI Link Core Capabilities and/or Computer Telephony Adjunct Links field is y.

Figure 305: CTL Link screen when Type field is ASAI or ADJLK
add cti-link next CTI LINK CTI Link: Extension: Type: Port: Name: 1 40001 ASAI 1C0501 ASAI CTI Link 1 Page 1 of 2
COR: 1
BRI OPTIONS XID? y MIM Support? n Fixed TEI? n CRV Length: 2
Figure 306: CTI Link screen when Type field is ASAI-IP or ADJ-IP
add cti-link next CTI LINK CTI Link: 1 Extension: 40001 Type: ASAI-IP COR: 1 Name: ASAI CTI Link 1 Page 1 of 2
CTI Link
CTI Link
A display-only field indicating the CTI link number. Valid entries 1 to 8 Usage Avaya Communication Manager on a DEFINITY Server CSI DEFINITY G3i S8300 Media Server Avaya Communication Manager on a DEFINITY Server R S8700 or S8710 Multi-Connect
1 to 16
Extension
This field displays the extension for this link.
Type
For each link that you want to add to your system, you must specify the CTI link type. Valid entries ADJLK ADJ-IP ASAI ASAI-IP Usage For ASAI links not used by co-resident DLG. For ASAI adjunct links used by co-Resident DLG. For ASAI adjunct links not used by co-resident DLG. For ASAI links used by co-Resident DLG.
869
Screen Reference
Port
Appears when the Type field is ASAI or ADJLK. Enter 7 characters to specify a port, or an x. Valid entries 01 to 44 (DEFINITY R) 01 to 03 (DEFINITY SI) A to E 01 to 20 01 to 32 x Third character is the carrier Fourth and fifth characters are the slot number Sixth and seventh characters are the circuit number Indicates that there is no hardware associated with the port assignment. Use for AWOH. Usage First and second numbers are the cabinet number
Name
Enter a name associated with this CTI link.
COR
Enter a Class of Restriction (COR) number to select the desired restriction.
BRI Options
XID
Appears when the Type field is ASAI or ADJLK. Used to identify Layer 2 XID testing capability.
MIM Support
Management Information Message Support. A display-only field that appears when the Type field is ASAI or ADJLK.
CTI Link
Fixed TEI
Appears when the Type field is ASAI or ADJLK. It indicates that the endpoint has a fixed Terminal Endpoint Identifier (TEI). The TEI identifies a unique access point within a service. You must administer TEIs for fixed TEI terminals. However, for terminals with the automatic TEI capability, the system dynamically assigns the TEI. Valid entries y/n Usage Entering y displays the TEI field. For ASAI, enter y.
CRV Length
Appears when the Type field is ASAI or ADJLK. Enter 1 or 2 to indicate the length of CRV for each interface.

Figure 307: Link screen when Type field is ASAI-IP or ADJ-IP
add cti-link next CTI LINK FEATURE OPTIONS Event Minimization? n Special Character for Restricted Number? n Page 2 of 2
871
Screen Reference
Event Minimization
May be used when event reports normally would be sent on multiple associations, but the adjunct does not need to see more than one. Typically, these event reports are identical except for the association they are sent over (for example, call control, domain control, or active notification). Some applications discard duplicate events, so in this case, there is no point in sending them across the ASAI CTI link. When enabled, this option allows only a single such event to be sent. The selection of the association on which the event will be sent is based on association precedence as follows: active notification (if enabled), call control (if enabled), or domain control (if enabled). Use the Station screen to change this option. The new option settings take effect the next time the ASAI link is activated. Valid entries y/n Usage Enter y to control the behavior for that particular link.
Special Character for Restricted Number

Enables an ASAI CTI link to indicate the calling number restricted presentation within an event report. For further information, see DEFINITY Enterprise Communications Server CallVisor ASAI Technical Reference. Valid entries y/n Usage When set to y and a calling number received in a SETUP message has the presentation indicator set (octet 3a in the calling number), then an "*" is appended to the calling party number in the ASAI message.
Data modules
Data modules
The following section provides descriptions of standard fields on Data Module screens. Some of the fields are used for specific data module types; others are used for all data modules. Unique fields and fields requiring special consideration are listed with the appropriate data module descriptions in this book.

Figure 308: Data Module screen
change data-module 30 DATA MODULE Data Extension: Type: Port: ITC: 30 data-line___ _______ restricted__ Name: COS: COR: TN: 27 1 1 1 BCC: Page 1 of 2
Connected to: dte
ABBREVIATED DIALING List1: SPECIAL DIALING OPTION:
ASSIGNED MEMBER (Station with a data extension button for this data module) Ext 1: 1002 Name 27 character
station name
873
Screen Reference
Baud Rate
Used with X.25 Data Modules. The maximum raw data transmission speed. Valid entries 300 1200 2400 4800 9600 19200 switched You can enter this if the Cable Type field is none on the PGATE screen. Usage
BCC
(Bearer Capability Class) A display-only field used with Data Line, Netcon, Processor Interface, Point-to-Point Protocol, Processor/Trunk (pdm selection), and System Port Data Modules. Appears when the ISDN-PRI or ISDN-BRI Trunks field is y on the System-Parameters Customer-Options screen. The value in this field corresponds to the speed setting of the data module. This field may be compared with the BCC value in an associated routing pattern when attempted calls utilizing the data module fail to complete. The BCC values must be the same. See "Generalized Route Selection" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for a detailed description of Bearer Capability Classes (BCC) and their ability to provide specialized routing for various types of voice and data calls. The BCC value is used to determine compatibility when non-ISDN-PRI facilities are connected to ISDN facilities (ISDN-PRI Interworking). Valid entries 1 2, 3, 4 Usage Relates to 56-bkps Relates to 64 kbps
Data modules
Board
Used with Announcement Data Modules. Enter the five character announcement circuit pack number that identifies the physical circuit pack to which the announcement module is connected. You can enter x in this field to indicate that there is no hardware associated with this port assignment. The five character announcement board number is comprised of: Characters 1 to 2 Meaning Cabinet Number Value 01 to 44 (DEFINITY R configurations) 1 to 64 (S8700 or S8710 IP-Connect) 01 to 03 (DEFINITY SI configurations) 3 4 to 5 Carrier Slot Number or X A to E 0 to 20
Broadcast Address
Used with Ethernet data modules. See Administration for Network Connectivity for Avaya Communication Manager for more information. Does not appear for S8700 or S8710 IP-Connect.
Connected Data Module

Used with X.25 and Processor Interface (used with DEFINITY CSI and SI only) data modules. See Administration for Network Connectivity for Avaya Communication Manager for more information.
Connected to
Used with Data Line and Processor/Trunk (pdm selection) Data Module. This field shows to what the Asynchronous Data Unit (ADU) is connected. Valid entries dte isn Usage Data Terminal Equipment. Used with Data Line and Processor/Trunk Data Modules. Information Systems Network. Used with Data Line and Processor/Trunk Data Modules.
875
Screen Reference
COS
Does not appear for ethernet or x.25. Enter the desired class of service. Valid entries 0 to 15 Usage Select the allowed features.
COR
Does not appear for ethernet. Enter the desired class of restriction. Valid entries 0 to 95 Usage Select the allowed restriction.
Data Extension
A display-only field indicating the extension assigned to the data module.
Destination Number
Used with X.25 and Processor Interface data modules. See Administration for Network Connectivity for Avaya Communication Manager for more information.
DTE/DCE
Used with X.25 Data Modules. Specifies how the above endpoint type acts. Valid entries dte dce Usage Data Terminal Equipment Data Communications Equipment
Enable Link
Used with X.25, Point-to-Point, and Processor Interface data modules. See Administration for Network Connectivity for Avaya Communication Manager for more information. This field is in different locations on the screen for different data module types.
Data modules
Endpoint Type
Used with X.25 Data Modules. An endpoint type is a type of packet switched data endpoint that uses X.25 call control procedures. The X.25 Endpoint connects to external ports on the PGATE board and to the TDM bus via a DS1 trunk. Ports connected to the adjunct endpoint can be either DTEs or DCEs. The type of endpoint (DTE or DCE) is administrable on the "data-mod" screen. Valid entries adjunct Usage Mandatory entry.
Error Logging
Used with X.25 Data Modules. Valid entries y/n Usage Enter y to record X.25 protocol errors in the hardware error log. See the Maintenance for Avaya Communication Manager and DEFINITY Server manual for your model for more information about error logs.
Establish Connection
Used with X.25, Point-to-Point, and Processor Interface (used with DEFINITY CSI and SI only) data modules. See Administration for Network Connectivity for Avaya Communication Manager for more information.
Highest PVC Logical Channel

A display-only field used with X.25 Data Modules. Appears when the Permanent Virtual Circuit field is y. Specifies how the above endpoint type acts. Valid entries 1 to 64 Usage Indicates that 1 to 64 Logical Channels are allowed on this port.
877
Screen Reference
IP Address Negotiation
Used with Point-to-Point data modules. Does not appear for S8700 or S8710 IP-Connect. See Administration for Network Connectivity for Avaya Communication Manager for more information.
ITC
(Information Transfer Capability) Used with 7500, Announcement, data-line, Netcon, Processor/ Trunk (pdm selection), Processor Interface, and System Port Data Modules. Appears only when, on the Trunk Group screen, the Comm Type field is 56k-data or 64k-data. Indicates type of transmission facilities to be used for ISDN calls originated from this endpoint. Does not display for voice-only or BRI stations. Valid entries restricted Usage Either restricted or unrestricted transmission facilities are used to complete the call. A restricted facility is a transmission facility that enforces 1s density digital transmission (that is, a sequence of 8 digital zeros are converted to a sequence of 7 zeros and a digital 1). Only unrestricted transmission facilities are used to complete the call. An unrestricted facility is a transmission facility that does not enforce 1s density digital transmission (that is, digital information is sent exactly as is).
unrestricted
Link
Used with X.25, Ethernet, Point-to-Point, and Processor Interface (used with DEFINITYCSI and SI only) data modules. See Administration for Network Connectivity for Avaya Communication Manager for more information. This field is in different locations on the screen for different data module types. Valid entries 1 to 99 Usage Enter a communication interface link number.
Data modules
Maintenance Extension
Used with Netcon and Processor Interface Data Modules. Valid entries Enter the extension number required to perform maintenance functions on the standby netcon physical channel in a duplicated system. Usage The standby remote loop around tests fails if this field is not administered.
MM Complex Voice Ext

Used with 7500 and World Class BRI Data Modules. Does not appear on S8700 or S8710 IP-Connect. This field contains the number of the associated telephone in the multimedia complex. This field appears only after you set the Multimedia field to y. This field is left blank until you enter the data module extension in MM Complex Data Ext on the Station screen. Valid entries Valid values conform to your dial plan Usage Once you complete the field on the Station screen, these two extensions are associated as two parts of a one-number complex, which is the extension of the telephone.
Multimedia
Used with the 7500 and World Class BRI Data Modules. Appears only if, on the System-Parameters Customer-Options screen, the MM field is y. Valid entries y/n Usage Enter y to make this data module part of a multimedia complex.
Name
Valid entries Up to 27 alphanumeric characters Usage Enter the name of the user associated with the data module. The name is optional and can be blank.
879
Screen Reference
Network uses 1s for Broadcast Addresses

Used with Ethernet data modules. See Administration for Network Connectivity for Avaya Communication Manager for more information.
Node Name
Used with Ethernet (not on S8700 or S8710 IP-Connect) and Point-to-Point data modules. See Administration for Network Connectivity for Avaya Communication Manager for more information.
PDATA Port
Used with System Port Data Modules. Enter a seven-digit alphanumeric port location to which the data module is connected. Used to relate the physical PDATA port to which the mode 3 portion of the system port is connected. This entry must be assigned to a port on a PDATA Line Board. Valid entries 01 to 22 01 to 64 A to E 01 to 20 01 to 12 Usage First and second characters are the cabinet number First and second characters are the cabinet number (S8700 or S8710 IP-Connect) Third character is the carrier Fourth and fifth characters are the slot number in the carrier Sixth and seventh characters are the circuit number
Permanent Virtual Circuit

A display-only field used with X.25 Data Modules. Valid entries y/n Usage A y indicates that the logical channels for PVC are allowed for this port.
Data modules
Physical Channel
Used with Netcon and Processor Interface Data Modules. The Physical Channel number is referred to on associated system forms as the Interface Link number. Valid entries 01 to 08 Usage For Processor Interface Data Modules, enter the 2-digit circuit number of the Processor Interface port. A multi-carrier cabinet system supports the use of two Processor Interface circuit packs, the first circuit pack (mounted in Control Carrier A) supports physical channels or links 01 through 04; the second (mounted in Control Carrier A) supports physical channels or links 05 through 08. A single-carrier cabinet system supports one Processor Interface circuit pack and physical channels or links 01 through 04 only. For DEFINITY CSI configurations. For Netcon Data Modules, enter a netcon data channel. For DEFINITY SI configurations. For Netcon Data Modules, enter a netcon data channel.
01 to 04 01 to 08
Port
Used with 7500, Data Line, Ethernet, Processor/Trunk, PPP, System Port, X.25, and World Class BRI Data Modules. Specifies a port location to which the data module is connected. Characters 1-2 Meaning Cabinet Number Carrier Slot Number Circuit Number Value 01 to 44 (DEFINITY R configurations) 01 to 03 (DEFINITY SI configurations) 01 to 64 (S8700 or S8710 IP-Connect) A to E 0 to 20 01 to 04 (x.25 circuit pack) 01 to 31 (DEFINITY SI, S8700 or S8710 IP-Connect (tdm, pdm) configurations) 01 to 16 (ppp for S8700 or S8710 IP-Connect) 01 to 08 (system-port for S8700 or S8710 IP-Connect) 17/33 (ethernet on S8700 or S8710 IP-Connect)
3 4-5 6-7
881
Screen Reference
Note:
Note: You can enter x in the Port field to indicate that there is no hardware associated with the port assignment (also known as Administration Without Hardware (AWOH). These stations are referred to as "phantom stations." If this data module is designated as a secondary data module (Secondary data module set to y) An x cannot be entered into this field. The port of a primary data module cannot be changed to x if a secondary data module is administered.
Remote Loop-Around Test

Used with Processor/Trunk and X.25 Data Modules. Appears when the Type field is pdm, tdm, or x.25. Valid entries y/n Usage For Processor/Trunk Data Modules, enter y if the data module supports a loop-back test at the EIA interface. In general, Avaya equipment supports this test but it is not required by Level 2 Digital Communications Protocol. Enter n to abort a request for this test. For X.25 Data Modules, enter y to allow remote loop-around tests on this port. See the Maintenance for Avaya Communication Manager and DEFINITY Server manual for your model for more information about remote loop-around tests. Enter n to abort a request for this test.
y/n
Secondary data module

Used with Processor/Trunk Data Modules. Appears only when the Type field is pdm. The primary data module must be administered before the secondary data module may be added. If the Port field is x, the Secondary Data Module field cannot be y. Valid entries y n Usage This PDM is the secondary data module used for Dual I-channel AUDIX networking. This is the primary PDM, or if this data module is not used for AUDIX networking.
Subnet Mask
Used with Point-to-Point data modules (for S8700 or S8710 IP-Connect). See Administration for Network Connectivity for Avaya Communication Manager, 555-233-504, for more information.
Data modules
Switched Virtual Circuit

A display-only field used with X.25 Data Modules. Valid entries y/n Usage A y indicates that the Switched Virtual Circuit is not allowed for this port.
TN
Valid entries 1 through 100 Usage Enter the Tenant Partition number.
Type
Enter the type of data module
.
Valid entries 7500
Usage Assigns a 7500 Data Module. The 7500 data module supports automatic TEI, B-channel, maintenance and management messaging, and SPID initialization capabilities. BRI endpoints, both voice and/or data, are assigned to either the ISDN-BRI - 4-wire S/T-NT Interface circuit pack or the ISDN-BRI - 2-wire U circuit pack. Each can support up to 12 ports. Since BRI provides multipoint capability, more than one ISDN endpoint (voice or data) can be administered on one port. For BRI, multipoint administration allows for telephones having SPID initialization capabilities, and can only be allowed if no endpoint administered on the same port is a fixed tie endpoint and no station on the same port has B-channel data capability. Currently, multipoint is restricted to 2 endpoints per port. Assigns an announcement data module. The announcement data module is built-in to the integrated announcement circuit pack and is administered using the Announcement Data Module screen. This data module (in conjunction with an administered Netcon Data Module in DEFINITY SI configurations) allows the system to save and restore the recorded announcements file between the announcement circuit pack and the system memory. 1 of 4
announcement
883
Screen Reference
Valid entries data-line
Usage Assigns a Data Line Data Module. The Data Line Data Module (DLDM) screen assigns ports on the Data Line circuit pack (DLC) that allows EIA 232C devices to connect to the system. The DLC, with a companion Asynchronous Data Unit (ADU), provides a less expensive data interface to the system than other asynchronous DCP data modules. The DLC supports asynchronous transmissions at speeds of Low and 300, 1200, 2400, 4800, 9600, and 19200 bps over 2-pair (full-duplex) lines. These lines can have different lengths, depending on the transmission speed and wire gauge. The DLC has 8 ports. The connection from the port to the EIA device is direct, meaning that no multiplexing is involved. A single port of the DLC is equivalent in functionality to a data module and a digital line port. The DLC appears as a data module to the Digital Terminal Equipment (DTE) and as a digital line port to the server running Avaya Communication Manager. The DLC connects the following EIA 232C equipment to the system:

Printers Non-Intelligent Data Terminals Intelligent Terminals, Personal Computers (PCs) Host Computers Information Systems Network (ISN), RS-232C Local Area Networks (LANs), or other data switches.
ethernet
Assigns an Ethernet data module. The Ethernet Data Module screen assigns the 10BaseT port on the Control-LAN (C-Lan) circuit pack. This port provides a TCP/IP connection to network hub or LAN. See Administration for Network Connectivity for Avaya Communication Manager for more information on Ethernet data modules. Assigns a Netcon Data Module. Netcon data modules are the Processor Data Modules (PDMs) that are integrated into the systems network control ports that provide asynchronous circuit-switched interfaces to the maintenance and administration terminals, Hospitality journal printers, and CDR digital output. They are characterized by their special locations, that is, special port identifications. Note: The Netcon data module is only applicable to DEFINITY Server SI configurations. For DEFINITY Server R and later configurations, use the system-port command. 2 of 4
netcon
Note:
Data modules
Valid entries pdm
Usage Assigns a DCE interface for Processor/Trunk Data Modules. These screens assign Modular Processor Data Modules (MPDMs) and Modular Trunk Data Modules (MTDMs). One screen is required for assigning MPDMs (700D), 7400B, 7400D or 8400B Data Module, and another screen for MTDMs (700B, 700C, 700E, 7400A). One screen must be completed for each MPDM, 7400B, 7400D, 8400B or MTDM. The MPDM, 7400B, or 8400B Data Module provides a Data Communications Equipment (DCE) interface for connection to equipment such as data terminals, CDR output devices, on-premises administration terminal, Message Server, Property Management System (PMS), AUDIX, and host computers. It also provides a Digital Communications Protocol (DCP) interface to the digital switch. (DCE is the equipment on the network side of a communications link that provides all the functions required to make the binary serial data from the source or transmitter compatible with the communications channel.) The MTDM provides an Electronic Industries Association (EIA) Data Terminal Equipment (DTE) interface for connection to off-premises private line trunk facilities or a switched telecommunications network and a DCP interface for connection to the digital switch. (DTE is the equipment comprising the endpoints in a connection over a data circuit. For example, in a connection between a data terminal and a host computer, the terminal, the host, and their associated modems or data modules make up the DTE.) The MTDM or 7400A Data Module also can serve as part of a conversion resource for Combined Modem Pooling.
ppp
Assigns a Point-to-Point Protocol data module. The PPP Data Module screen assigns a synchronous TCP/IP port on the C-Lan. These ports are tailored to provide TCP/IP connections for use over telephone lines. See Administration for Network Connectivity for Avaya Communication Manager, 555-233-504, for more information on Point-to-Point data modules. 3 of 4
885
Screen Reference
Valid entries procr-intf
Usage Assigns a Processor Interface Data Module. The Processor Interface data modules are the Processor Data Modules (PDMs) that are integrated into the systems synchronous/asynchronous Processor Interface circuit pack ports. Note: The Processor Interface data module is applicable only to DEFINITY SI configurations.

Note:
They are used to provide the following interfaces: 3B/Call Management System (maximum of 1) 3B/Message Server (maximum of 1) Distributed Communications System (maximum of 8) AUDIX (maximum of 1) Note: Not all maximums can be achieved at the same time
Note:
Connections for these interfaces are achieved via a digital line port and MPDM combination, and/or in the case of DCS or ISDN-PRI, via a DS1 interface. One direct EIA connection is available (labeled as Processor Interface on the back of the Control Cabinet) for simplex operation. When used, the physical channel assignment must be "01". Use of the EIA connection eliminates the need for one digital line port/MPDM combination. See Administration for Network Connectivity for Avaya Communication Manager for more information on Processor Interface data modules. system-port tdm wcbri x.25 Assigns a System Port Data Module. Assigns a DTE interface for Processor/Trunk Data Modules. See the pdm entry above. Assigns a World Class BRI Data Module. Assigns an X.25 Data Module in DEFINITY R configurations for communications to Adjuncts and other nodes in a DCS network. See Administration for Network Connectivity for Avaya Communication Manager for more information on X.25 data modules. 4 of 4
Data modules
DESTINATION
CHAP
Appears when the Type field is ppp. Used with Point-to-Point data modules. See Administration for Network Connectivity for Avaya Communication Manager, 555-233-504, for more information.
CHAP Secret
Appears when the CHAP field is y. Used with Point-to-Point data modules. See Administration for Network Connectivity for Avaya Communication Manager, 555-233-504, for more information. Valid entries character string Usage Enter 1 to 30 characters; first character cannot be @.
Digits
Appears when the Type field is ppp. Used with Point-to-Point data modules. See Administration for Network Connectivity for Avaya Communication Manager, 555-233-504, for more information. Valid entries Extension or blank Usage Enter the extension of the destination or blank.
Node Name
Appears when the Type field is ppp. Used with Point-to-Point data modules. See Administration for Network Connectivity for Avaya Communication Manager, 555-233-504 for more information.
887
Screen Reference
ABBREVIATED DIALING
List1
Used with 7500, Data Line, Netcon, Processor/Trunk, Processor Interface, and World Class BRI Data Modules. Supports Data Hot Line. This field can be left blank. Valid entries e g p s Usage Enhanced Group. You also must enter a group list number. Personal. You also must enter a personal list number. System.
SPECIAL DIALING OPTION

Used with 7500, Data Line, Netcon, Processor/Trunk, Processor Interface, and World Class BRI Data Modules. Identifies the type of dialing for calls when this data module originates calls. Valid entries hot-line default blank For regular (normal) keyboard dialing. Usage
Data modules
HOT LINE DESTINATION

Abbreviated Dialing Dial Code
Used with 7500, Data Line, Netcon, Processor/Trunk, Processor Interface, and World Class BRI Data Modules. Appears only when the Special Dialing Option field is hot-line. Entry in this field supports Data Hot Line Valid entries 0 to 999 Usage This number is associated with the AD List. When the user goes off-hook on a Data Hot Line call, the system dials the AD number.
DEFAULT DIALING
Abbreviated Dialing Dial Code
Used with 7500, Data Line, Netcon, Processor/Trunk, Processor Interface, and World Class BRI Data Modules. Only appears when the Special Dialing Option field is default. When the user goes off-hook and enters a carriage return following the DIAL prompt, the system dials the AD number. The data call originator can also perform data-terminal dialing by specifying a dial string that may or may not contain alphanumeric names. Valid entries 0 to 999 Usage Enter a list number associated with the abbreviated dialing list.
CIRCUIT SWITCHED DATA ATTRIBUTES

Used with 7500 and World Class BRI Data Modules. Note: These fields represent defaults needed for modem pooling conversion resource insertion when the endpoint does not support data query capability and administered connections. These fields have no significance for data modules providing data query [all Avaya -supported ISDN-BRI data modules (7500 and ADM)]. For Avaya ISDN-BRI or World Class ISDN-BRI data modules, use the default settings.
Note:
889
Screen Reference
Default Duplex
Used with 7500 and World Class BRI Data Modules. Used to identify the duplex mode. Valid entries full half Usage Allows simultaneous two-way transmission. Allows only one transmission direction at a time.
Default Mode
Used with 7500 and World Class BRI Data Modules. Used to identify the data mode. Valid entries sync async Usage Synchronous Asynchronous
Default Speed
Used with 7500 and World Class BRI Data Modules. Used to identify the data rate. Valid entries 1200 2400 4800 19200 56000 64000 Can be entered when the Default Mode field is sync. Usage
ASSIGNED MEMBER
Ext and Name
Used with Data Line, Announcement, Netcon, Processor/Trunk, Processor Interface, and System Port Data Modules. Displays the extension number and name of the user (previously administered) with associated Data Extension buttons who shares the module.
Data modules
DATA MODULE CAPABILITIES

Default Data Applications
Used with 7500 and World Class BRI Data Modules. Used to identify mode to be Used with originating data calls when the mode is not specified with the calling parameters. This mode is also used for terminating trunk calls that do not have bearer capability specified or administered connections. See "Generalized Route Selection" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for additional information. Valid entries M0 M1 M2_A M2_S M3/2 Usage Mode 0. Use this setting for a WCBRI endpoint used as an administered connection. Mode 1 Mode 2 asynchronous Mode 2 synchronous Mode 3/2 adaptable
Default ITC
Used with 7500 and World Class BRI Data Modules. Valid entries restricted unrestricted Usage For a WCBRI endpoint used as an administered connection.
MM Complex Voice Ext:

Used with 7500 and World Class BRI Data Modules. This display-only field contains the number of the associated telephone in the multimedia complex. It only appears when the Multimedia field is y. This field is left blank until you enter the data module extension in MM Complex Data Ext field on the Station screen. Once you complete the field on the Station screen, these two extensions are associated as two parts of a one-number complex, which is the extension of the telephone. Valid values conform to your dial plan.
891
Screen Reference

This version of page 2 appears when the Type field is data-line. Figure 309: Data Line Data Module screen if KYBD Dialing is y
change data-module 30 CAPABILITIES DATA MODULE KYBD Dialing? y Busy Out? n SPEEDS Low? y 300? y OPTIONS 1200? y 2400? y 4800? y 9600? y 19200? y Autoadjust? n Page 2 of 2 Configuration? n
Permit Mismatch? n Disconnect Sequence: two-breaks Parity: even
Dial Echoing? y Answer Text? y Connected Indication? y
Figure 310: Data Line Data Module screen if KYBD Dialing is n

change data-module 30 CAPABILITIES KYBD Dialing? n Busy Out? n SPEEDS Low? y 300? y OPTIONS 1200? y 2400? y Permit Mismatch? n 4800? y 9600? y 19200? y DATA MODULE Page 2 of 2
See DLC Option Settings on page 898 for additional information when assigning entries for the remaining fields on the screen.
Data modules
CAPABILITIES
Busy Out
This option should be enabled for DTEs that are members of a hunt group and to allow "busy out" when DTE turns power off so that calls do not terminate on that DTE. Valid entries y/n Usage Enter y to place the DLC port in a busied-out state once the DTE control lead to the DLC is dropped.
Configuration
Appears when the KYBD Dialing field is y. This option normally is enabled for "originate/ receive" DTE such as non-intelligent terminals and disabled for intelligent devices such as computers. The KYBD Dialing field must be y with this option. Valid entries y/n Usage Enter y to allow the viewing and changing of options from the DTE.
KYBD Dialing
This option must be enabled to allow data endpoints to originate calls via the EIA 232C interface and obtain ASCII feedback text. When enabled, the user gets the dial prompt. This option normally is enabled for "originate/receive" DTE that has a need to set up data calls. If this option is disabled, originations cannot be done at the DTE and text feedback does not occur at the DTE during call setup/take down. Data call answering is still allowed but without text feedback. Note: ADU-type hunt groups connecting the system to terminal servers on a host computer should have these hunt group extensions assigned as "no" keyboard dialing. Valid entries y/n Usage Enter y to allow keyboard dialing. This enables the data endpoint to receive and transmit text during call origination or termination. Low must be n.
Note:
893
Screen Reference
SPEEDS
Enter y to select operating speeds as follows: Valid entries Low Usage Enter y to instruct the DLC to operate at a low speed from 0 to 1800 bits per second (bps). Enter n if the KYBD Dialing field is y. Enter y beside the desired operating speed. Enter n if the speed is not desired. The DLC can be any one of these speeds. The speed is matched for the duration of the call, from call setup to call takedown. When multiple speeds are selected (select three or more, do not select just two speeds) and autoadjust is disabled, the DTEs speed must be the highest selected speed. This is required because all feedback text is delivered to the DTE at the highest selected speed. Appears when the KYBD Dialing field is y. Enter y which tells the DLC port to automatically adjust to the operating speed and parity of the DTE it is connected to. Enter n if this option is not desired. Autoadjust can be selected with any of the speeds selected in the previous step. Autoadjust allows the DLC port to determine the speed and parity of the DTE and then match itself to this speed. Autoadjust only applies to calls originated by the user through Keyboard Dialing.
300, 1200, 2400, 4800, 9600, or 19200
Autoadjust
Answer Text
Appears when the KYBD Dialing field is y. This option enables text feedback that is normally delivered to the DTE when a call is answered or disconnected. The Answer Text option applies to DLC-generated text as well as text received from the system. If this option is disabled, the system still generates the text, but the DLC prevents it from being sent to the device. This applies to the following messages:

INCOMING CALL ANSWERED DISCONNECTED DISCONNECTED OTHER END
Data modules
This option usually is disabled when the answering DTE is a computer or an intelligent device. Valid entries y/n Usage Enter y to allow text messages to be delivered to the DTE when a call is being answered.
Answer Text

OPTIONS
Answer Text

895
Screen Reference
Connected Indication
Appears when the KYBD Dialing field is y. This option generates a "CONNECTED" message to the DTE when the connection has been established. If the KYBD Dialing field is n, the connected indication is provided by the DLC activating its EIA 232C control lead. Valid entries y/n Usage Enter y to select this option.
Dial Echoing
Appears when the KYBD Dialing field is y. Valid entries y/n Usage Enter y to echo characters back to the DTE. Dial echoing should be disabled when keyboard dialing is done by an intelligent device.
Disconnect Sequence
Appears when the KYBD Dialing field is y. Selects the sequence for a disconnect. Valid entries long-break two-breaks Usage A long-break is greater than 2 seconds. Two-breaks is within 1 second.
Data modules
Parity
Appears when the KYBD Dialing field is y. Select the desired type of parity. The DLC generates the parities when call setup text is sent to the DTE. The DLC does not check the parity when receiving dialing characters. Parity has nothing to do with the far end; it is used by the DLC to terminal communications during call setup. Set to match the connected DTE. Valid entries even odd mark space Usage Set to match the connected DTE.
Permit Mismatch
This option allows the EIA interface to operate at a rate different than that agreed to in the data module handshake. (The data module handshake is always the highest compatible rate as determined by the reported speed option of each data module.) Permit Mismatch eliminates the need to change the DTE/DLC speed every time a call is placed to/from an endpoint operating at a different speed. When this option is enabled, the DLC reports the highest optioned speed and all the lower speeds (or the previously selected autoadjust speed) during the handshake process. Valid entries y/n Usage Enter y to instruct the DLC to operate at the highest selected speed, which is a higher rate than the far-end data module.
! CAUTION:
CAUTION:
Caution must be used when using this option to send information from a DTE/ DCE that is transmitting data at higher rates than that of the far end. Sustained usage of this type transmission results in loss of data. Whenever this option is enabled, the DTE must match the highest speed selected for the associated DLC port.
This option is intended to be used by a DTE device operating locally at a higher baud rate than that of its far-end connection but transmitting relatively low amounts of data (for example, a user typing at a terminal). Also, this option may be selected whether Keyboard Dialing is selected. Note: The Low speed setting is not reported as an available speed when the Permit Mismatch field is y.
Note:
897
Screen Reference
DLC Option Settings

The following provides additional information on the option settings for DLCs when used with the following types of devices:

Printers Non-intelligent terminals Data terminals and personal computers Host computers Information Systems Network (ISN)
Printers
A DLC port with a companion ADU, when attached to a printer, usually terminates a data call. Therefore, in this connection, the printer is the endpoint device. The originating device may be attached to a DCP mode 2 data module (such as the MPDM) or the DLC. A Z3A ADU extends the range of the EIA 232C connection. When a receive-only printer (or any printer that does not generate the Transmit Data and DTR leads) is used, the ADU must be powered from a small plug-mounted transformer (2012D, or equivalent) connected to pins 7 and 8 of the modular jack. (See ADU User Manual for details.) An ADU cannot be used if the printer has hardware flow control using the Clear To Send (CTS) lead. An ADU can be used, however, if the printer is using software flow control. A printer connected to a DLC is usually assigned as a line. Table 9 lists the option settings for printer connections. Table 9: DLDM screen settings for printer connection 1 of 2 Field on screen Speed Option Highest speed at which the Printer operates no yes yes If printer is member of Hunt Group No, if printer is low speed Dont care Dont care 1 of 2 Comments Subject to distance limitations; Autoadjust not used
KYBD Dialing Busy Out Permit Mismatch Parity Dial Echoing
Data modules
Table 9: DLDM screen settings for printer connection 2 of 2 Field on screen Disconnect Sequence Answer Text Connected Indication Configuration Option no 2 of 2 Comments Dont care Dont care Dont care
Non-intelligent terminals
A non-intelligent terminal connected to the DLC usually is assigned as a line. Table 10 lists the option settings for non-intelligent terminals. Table 10: DLDM screen settings for connection to non-intelligent terminals Field On screen Speed Option All speeds at which the terminal can operate; autoadjust yes no yes Same as DTE yes 2 yes yes Dont care Only if the KYBD Dialing field is y Depends on terminal Yes, if terminal is member of a hunt group Comments Subject to distance limitations; Autoadjust when the KYBD Dialing field is y and the Terminal can generate an ASCII "return"
KYBD Dialing Busy Out Permit Mismatch Parity Dial Echoing Disconnect Sequence Answer Text Connected Indication Configuration
899
Screen Reference
Data terminals and personal computers

An intelligent data terminal or a personal computer (PC) attached to a DLC can either originate or terminate a data call. A single ADU at the site of the originating device extends the distance signals can travel to the switch (the model ADU depends on the terminal connector). An analog telephone can be attached to this arrangement whenever an ADU uses the standard building wiring. Table 11 lists the option settings used for data terminal and personal computer connections. Table 11: DLDM screen settings for connection to data terminal or personal computer Field on screen Speed Option All speeds at which the Data Terminal or PC can operate yes no yes Same as DTE no These devices can dial in the ASCII stream without human intervention These devices may not want to see any text Dont care Yes, if device is accessed through a hunt group No, if device does not support XON/XOFF flow control Comments Subject to distance limitations; Autoadjust not used
KYBD Dialing Busy Out Permit Mismatch Parity Dial Echoing
Disconnect Sequence Answer Text Connected Indication Configuration
Long <BREAK> no yes
Data modules
Host computers
A host computer may originate and terminate a data call. For this application, the number of DLCs required depends on the number of ports needed. An MADU can be used (instead of 8 ADUs) to complete the connection. Table 12 lists option settings for a port that has a terminating connection to a host computer or an originating connection from a host computer. Note: If the KYBD Dialing field is n, the rest of the option settings are irrelevant. Table 12: DLDM screen settings for terminating connection to host computer Field on screen Speed Option All speeds at which the computer can operate no Dont care Dont care Dont care Dont care Dont care Dont care Dont care Dont care Comments Subject to distance limitations; Autoadjust not used
Note:
KYBD Dialing Busy Out Permit Mismatch Parity Dial Echoing Disconnect Sequence Answer Text Connected Indication Configuration
This version of page 2 does not appear for S8700 or S8710 IP-Connect.
901
Screen Reference
Figure 311: X.25 Adjunct Data Module screen

change data-module 30 DATA MODULE LAYER 2 PARAMETERS Number of Outstanding Frames (w): Retry Attempt Counter (N2): Frame Size (N1): Retransmission (T1) Timer (1/10 seconds): Idle (T4) Timer (1/10 seconds): LAYER 3 PARAMETERS Number of Outstanding Packets: 2 Restart (T20) Timer (seconds): 8 Reset (T22) Timer (seconds): 10 4 2 135 10 30 Page 2 of 2
LAYER 2 PARAMETERS
Frame Size (N1)
Specifies the number of bytes in a frame. Valid entries 135 263 Usage If the value is 135, there can be up to 1080 bits within a frame. This value is suitable for all adjuncts and for DCS.
Idle (T4) Timer (1/10 seconds)

The T4 timer is a system parameter that represents the time a DTE allows without frames being exchanged on the data link. Valid entries 0 to 250 Usage Enter the time a DTE allows without frames being exchanged on the data link.
Data modules
Number of Outstanding Frames (w)

Specifies layer 2 window size. Valid entries 1 to 7 Usage If you enter 2, up to 2 frames can be sent without confirmation.
Retransmission (T1) Timer (1/10 seconds)

The T1 timer is started at the beginning or the end of the transmission of a frame. At the end of this timer, retransmission of a frame is initiated according to the procedures for link set-up and disconnection or information transfer. Valid entries 0 to 250 Usage Enter the time, in 1/10 seconds, at the end of which retransmission of a frame is initiated
Retry Attempt Counter (N2)

Valid entries 0 to 7 Usage Specify the number of times to send one frame when this frame is not confirmed for a period of time.
LAYER 3 PARAMETERS
Number of Outstanding Packets
Valid entries 2 to 7 Usage Specify the number of packets that can be sent without confirmation.
903
Screen Reference
Reset (T22) Timer (seconds)

The T22 timer is a DTE time-limit started when DTE issues a reset indication and terminated when the reset request is received or confirmed. Valid entries 0 to 500 Usage
Restart (T20) Timer (seconds)

The T20 timer is a DTE time-limit started when DTE issues a restart indication and terminated when the restart request is received or confirmed. Valid entries 0 to 500 Figure 312: 7500 and World Class BRI Data Module screen
change data-module 30 DATA MODULE BRI LINK/MAINTENANCE PARAMETERS XID? y Fixed TEI? n MIM Support? y Endpt Init? y y TEI: ___ SPID: 300_____ Page 2 of 2
Usage
MIM Mtce/Mgt?
Data modules
BRI LINK/MAINTENANCE PARAMETERS

Country Protocol
Used with World Class BRI Data Modules. Enter the protocol that corresponds to your supported initialization and codesets. The Country Protocol must match any previously-administered endpoint on the same port. The following table lists the valid protocol entries. Country/Area Australia ETSI (Europe) Japan Singapore United States (Bellcore National ISDN) Protoco l 2 etsi 3 6 1
Endpt ID
Used with World Class BRI Data Modules. Appears only if the Endpt Init field is y. This field provides for multipoint configuration conformance to the Bellcore Terminal Initialization procedures. In these procedures, a multipoint configuration requires that the last 2 digits of the Service Profile Identifier (SPID) be between 00 and 63 and be binary unique for each endpoint. This field, combined with the SPID, gives the effective SPID administered into the terminal. Bellcore ISDN-1 requires that the SPID programmed into the endpoint contain at least 9 digits. (For example, if the SPID field is 1234, and the Endpt ID field is set to 01, then the SPID administered on the terminal is 000123401. The three leading zeros are necessary to create a 9-digit SPID.) Valid entries 00 to 62 Usage Enter a 2-digit number. Each Endpt ID field must have a unique value for each endpoint on the same port.
905
Screen Reference
Endpt Init
Used with 7500 and World Class BRI Data Modules. Endpoint initialization is a procedure, required for multipoint operation, by which User Service Order Profile (USOP) is associated with an endpoint on the ISDN-BRI. This association is made via the Service Profile Identifier (SPID), administered into the system and entered into the ISDN-BRI terminal. For a ISDN-BRI terminal to become operational in a multipoint configuration, both the administered SPID and the SPID programmed into the ISDN-BRI terminal must be the same. This means that the SPID of the new or re-used terminals must be programmed to match the administered SPID value. Valid entries y/n Usage Indicates the terminals endpoint initialization capability.
Fixed TEI
Used with 7500 and World Class BRI Data Modules. Used to indicate whether the endpoint has Fixed Terminal Equipment Identifier (TEI) capability. TEI identifies a unique access point within a service. For Fixed TEI stations, the TEI must be administered. Terminals with automatic TEI capability, the associated TEI is assigned by the system. Valid entries y/n Usage Enter y to indicate the endpoint has Fixed Terminal Equipment Identifier (TEI) capability.
MIM Mtce/Mgt
Used with 7500 Data Modules. Valid entries y/n Usage Entering y indicates the terminal supports MIM Maintenance and Management capabilities, other than endpoint initialization.
Data modules
MIM Support
Used with 7500 Data Modules. Management Information Message Support. Used to support two types of capabilities: MIM endpoint initialization capability (SPID support), and other Maintenance/Management capability. Valid entries y/n Usage
SPID
Used with 7500 and World Class BRI Data Modules. Appears only if the Endpt Init field is y. The Service Profile Identifier (SPID) is a variable parameter of up to 10 digits. The SPID must be different for all terminals on the ISDN-BRI and from the Service SPID. The SPID should always be assigned. If the SPID is not assigned for the first ISDN-BRI on a port, any other ISDN-BRI assignment to that port is blocked. Valid entries 0 to 9999999999 Usage
TEI
Used with 7500 and World Class BRI Data Modules. Appears only if the Fixed TEI field is y. Valid entries 0 to 63 Usage Enter a 1 to 2-digit number.
XID
(Exchange identification) Used with 7500 and World Class BRI Data Modules. Used to identify layer 2 XID testing capability. Valid entries y/n Usage Avaya recommends setting to n.
907
Screen Reference
Date and Time

Use this screen to set the system date and time, to select the daylight savings plan number, if any, and to show whether the current time is standard time or daylight savings. Settings on this screen affect the internal clock and timestamp of the server running Avaya Communication Manager. You should update the date and time for a leap year or a system restart after a power failure. The correct date and time assure that CDR records are correct. CDR does not work until the date and time have been entered. For additional information, see the Avaya Communication Manager Contact Center Guide to ACD Contact Centers.

Figure 313: Date and Time screen
set time DATE AND TIME DATE Day of the Week: _______ Day of the Month: __ TIME Hour: __ Minute: __ ________________ Second: __ Type: Month: ________ Year: ____
Daylight Savings Rule: _ WARNING: Changing the date or time may impact BCMS, CDR, SCHEDULED EVENTS, and MEASUREMENTS
Day of the Month

Valid entries 1 to 31 Usage Enter the current day of the month. The system clock uses this as the current date.
Date and Time
Day of the Week

Valid entries Sunday through Saturday Usage Enter the current day of the week. The system clock uses this as the current day.
Daylight Savings Rule

This field displays which daylight savings rule is in use for your system. Valid entries 0 to 15 Usage Enter the appropriate rule number. The system clock uses this as the current daylight savings rule. These rules are defined on the Daylight Savings Rules screen.
Hour
The system uses a 24-hour clock. For example, 14:00 is the same as 2:00 p.m. Valid entries 0 to 23 Usage Enter the current hour to be used by the system clock.
Minute
Valid entries 0 to 59 Usage Enter the current minute. The system clock uses this as the current minute.
Month
Valid entries January through December Usage Enter the current month. The system clock uses this as the current month.
909
Screen Reference
Second
This display-only field shows the seconds and cannot be modified. It resets to zero when you save the information on this screen.
Type
Valid entries daylight-savings standard Usage Enter daylight-savings to indicate daylight savings time is in effect. Enter standard to indicate standard time is in effect.
Year
Valid entries 1990 to 2099 Usage Enter the current year. The system clock uses this as the current year.
Related topics
To update the date and time for the change to or from daylight savings time, use the Daylight Saving Rule screen. See Establishing Daylight Savings Rules on page 31 for instructions on how to set up daylight savings rules.

Use this screen to enter up to 15 customized daylight savings rules. You can specify the day, month, date, time, and increment each daylight savings rule goes into effect and the day, month, date, and time it stops. Rule 0 makes no adjustment to the system clock for daylight savings and cannot be modified. Telephone displays are affected by these settings.

Figure 314: Daylight Savings Rules screen
change daylight-savings-rules DAYLIGHT SAVINGS RULES Rule Change Day Time____Increment 0: 1: 2: 3: 4: 5: 6: 7: No Daylight Savings Start: Stop: Start: Stop: Start: Stop: Start: Stop: Start: Stop: Start: Stop: Start: Stop: first first first first first first first first first first first first first first _________ _________ _________ _________ _________ _________ _________ _________ _________ _________ _________ _________ _________ _________ on on on on on on on on on on on on on on or or or or or or or or or or or or or or after after after after after after after after after after after after after after ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ __ __ __ __ __ __ __ __ __ __ __ __ __ __ at at at at at at at at at at at at at at __:__ __:__ __:__ __:__ __:__ __:__ __:__ __:__ __:__ __:__ __:__ __:__ __:__ __:__ ______ Page 1 of 2 Month ___Date
Change day (Start)

Valid entries Sunday through Saturday or Day Usage Enter the day of the week you want the clock to move ahead to begin daylight savings. If you enter Day in this field, the clock will change on the exact date entered in the next two fields.
911
Screen Reference
Change day (Stop)

Valid entries Sunday through Saturday or Day Usage Enter the day of the week you want the clock to move back to return to standard time. If you enter Day in this field, the clock will change on the exact date entered in the next two fields.
Date (Start)
Valid entries 0 to 31 Usage Enter the day of the month you want the clock to move ahead to begin daylight savings.
Date (Stop)
Valid entries 0 to 31 Usage Enter the date you want the clock to move back to return to standard time.
Increment (Start)
Valid entries 0 to 23 Usage Enter the number of hours you want the clock to move ahead for daylight savings and to move back to return to standard time. Enter the number of minutes you want the clock to move ahead for daylight savings and to move back to return to standard time.
0 to 9
Month (Start)
Valid entries January through December Usage Enter the month you want the clock to move ahead to begin daylight savings.
Month (Stop)
Valid entries January through December Usage Enter the month you want the clock to move back to return to standard time.
Rule
This display-only field indicates the daylight savings rule number.
Time (Start)
The system uses a 24-hour clock. For example, 14:00 is the same as 2:00 p.m. Valid entries 0 to 23 0 to 59 Usage Enter the hour you want the clock to move ahead to begin daylight savings. Enter the minute you want the clock to move ahead to begin daylight savings.
Time (Stop)
The system uses a 24-hour clock. For example, 14:00 is the same as 2:00 p.m. Valid entries 0 to 23 0 to 59 Usage Enter the hour you want the clock to move back to return to standard time. Enter the minute you want the clock to move back to return to standard time.
913
Screen Reference
DCS to QSIG TSC Gateway screen

Use the DCS to QSIG TSC Gateway screen to determine when and how to convert messages from an administered AUDIX NCA-TSC to a QSIG NCA-TSC. This screen maps the AUDIX NCA-TSC to the appropriate machine ID index to find the QSIG subscriber entry in the QSIG MWI-Prefix screen. It also assigns the voice mail number to be used when a DCS served-user node interrogates a QSIG message center. This screen only appears if the Interworking with DCS field is enabled on the System-Parameters Customer-Options screen. Figure 315: DCS to QSIG TSC Gateway screen
change isdn dcs-qsig-tsc-gateway DCS TO QSIG TSC GATEWAY AAR/ ARS Access Code _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ AAR/ ARS Access Code ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ Page 1 of 1
Mach ID __ __ __ __ __ __ __ __ __ __ __
Sig Grp __ __ __ __ __ __ __ __ __ __ __
TSC Index ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
Voice Mail Number ____________ ____________ ____________ ____________ ____________ ____________ ____________ ____________ ____________ ____________ ____________
Mach ID ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
Sig Grp ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
TSC Index ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____
VoiceMail Number _________ _________ _________ _________ _________ _________ _________ _________ _________ _________ _________
AAR/ARS Access Code

This field can be left blank. Valid entries 0 to 9, *, # Usage Enter up to 4-digit access code.
DCS to QSIG TSC Gateway screen
Mach ID
You can enter up to 20 machine IDs. Valid entries 1 to 20 Usage Enter a unique machine ID. The system does not allow you to specify an ID that you already entered on the Processor Channel screen.
Sig Grp
You must complete the Signaling Group field for each machine ID. Valid entries 1 to 110 1 to 416 1 to 650 Usage Enter the assigned signaling group number between 1 and 110 for DEFINITY SI and CSI. Enter the assigned signaling group number between 1 and 416 for DEFINITY R Enter the assigned signaling group number between 1 and 650 for S8300 Media Server, S8700 or S8710 IP-Connect, S8700 or S8710 Multi-Connect.
TSC Index
You must complete the TSC Index field for each machine ID. Valid entries 1 to 64 Usage Enter the assigned signaling group number for qsig-mwi application type on the Signaling Group screen.
Voice Mail Number

This field can be left blank. Valid entries 0 to 9 Usage Enter the complete Voice Mail Dial Up number up to 15 digits.
915
Screen Reference

The Dial Plan Analysis Table is the systems guide to translating the digits dialed by users. This screen enables you to determine the beginning digits and total length for each type of call that Avaya Communication Manager needs to interpret. The Dial Plan Analysis Table and the Dial Plan Parameters screen work together to define your systems dial plan. Figure 316: Dial Plan Analysis Table screen
display dialplan analysis DIAL PLAN ANALYSIS TABLE Percent Full: 7 Dialed String 00 1 2 3 3 4 4 5 5 6 7210 8 9 * # Total Length 2 3 4 4 1 1 5 5 7 5 7 7 1 3 3 Call Type attd dac ext ext aar ars ext ext ext ext ext ext fac fac fac Dialed String Total Call Length Type Dialed String Total Call Length Type Page 1 of 12
Call Type
Valid entries aar Usage Automatic Alternate Routing Used to route calls within your company over your own private network. In order to use this code in your dial plan , the ARS/AAR Dialing without FAC feature must be enabled on the System Parameters Customer Options screen. (Contact your Avaya technical support representative to discuss the ARS/AAR Dialing Without FAC feature before enabling it.) When dialing digits of Call Type aar, as soon as the dialed digits have reached the administered length, the digits are treated as if an AAR feature access code (FAC) was dialed. Control is transferred and the digits are routed according to the AAR Analysis and Digit Conversion forms. In the example shown on the Dial Plan Analysis Table on page 916, extensions of 3xxx cannot be dialed directly. Whenever a user dials the first digit of 3, the system immediately interprets the dialed string as an AAR string and transfers control to AAR. Extensions of 3xxx can only be accessed using AAR Digit Conversion. That is, you must dial a longer AAR number from which AAR Digit Conversion deletes leading digits to form a number of the form 3xxx. Automatic Route Selection Used to route calls that go outside your company over public networks. ARS is also used to route calls to remote company locations if you do not have a private network. In order to use this code in your dial plan , the ARS/AAR Dialing without FAC feature must be enabled on the System Parameters Customer Options screen. (Contact your Avaya technical support representative to discuss the ARS/AAR Dialing Without FAC feature before enabling it.) When dialing digits of Call Type ars, as soon as the dialed digits have reached the administered length, the digits are treated as if an ARS feature access code (FAC) was dialed. Control is transferred and the digits are routed according to the ARS Analysis and Digit Conversion forms. In the example shown on the Dial Plan Analysis Table on page 916, extensions of 4xxxx cannot be dialed directly. Whenever a user dials the first digit of 4, the system immediately interprets the dialed string as an ARS string and transfers control to ARS. Extensions of 4xxxx can only be accessed using ARS Digit Conversion. That is, you must dial a longer ARS number from which ARS Digit Conversion deletes leading digits to form a number of the form 4xxxx. 1 of 3
ars
917
Screen Reference
Valid entries attd
Usage Attendant Defines how users call an attendant. Attendant access numbers can start with any number from 0 to 9 and contain 1 or 2 digits. If a telephones COR restricts the user from originating calls, this user cannot access the attendant using this code. Beginning with the November 2003 release of Communication Manager (2.0), you can also administer the attendant access code by entering an appropriate fac or dac entry on the Dial Plan Analysis screen, and then entering the actual access code on the Feature Access Codes screen. Location-specific attendant access codes can be administered on the Locations screen. Dial access code Allows you to use trunk access codes (TAC) and feature access codes (FAC) in the same range. Dial access codes can start with any number from 0 to 9, * or # and can contain up to 4 digits. If an extension entry and a DAC entry have the same Dialed String, the extension entry can be longer than the DAC entry only if all of the trunk groups covered by that DAC entry have Dial Access on the Trunk Group screen set to "no." You can use the DAC to activate or deactivate a Communication Manager feature or to seize a trunk from a trunk group, or both. In the first case, the DAC functions as a FAC, in the second as a TAC. For example, you can define the group 300 to 399 for dial access codes, and allow both FAC and TAC in that range. You can use 4-digit DACs for ordinary trunk access, but they do not work for attendant control of trunk groups, trunk-ID buttons, or DCS, and only the last 3 digits of the codes can be recorded in CDR records. See also the description below for fac. Primary extension Defines extension ranges that can be used on your system. Extension can have a first digit of 0 through 9 and can be 1 to 7 digits in length. Extension cannot have the same first digit as a 1-digit ARS or AAR feature access code (FAC). When a dial plan has mixed station numbering, extensions of various lengths (all with the same first digit) are mapped on the Dial Plan Analysis table. The system then employs an inter-digit time-out to ensure that all dialed digits are collected. 2 of 3
dac
ext
Valid entries fac
Usage Feature access code only A FAC can be any number from 1 to 9 and contain up to 4 digits. You can use * or #, but only as a first digit. Avaya recommends that a FAC have the longest total length for a given dialed string when using mixed numbering. Otherwise, problems may occur when, for example, 3-digit FACs and 4-digit extensions begin with the same first digit and the FAC is an abbreviated dialing list access code. However, if the entry in the dial plan that defines the FAC is used to define the AAR or ARS access code, then it must have the longest total length in the dial plan. Prefixed extension Is made up of a prefix (first digit) that can be a 0 to 9 (* and # not allowed) and an extension number of up to 5 digits in length. The maximum length of a prefix and extension combination is 6 digits. You cannot administer a dial access code with the same first digit as a prefixed extension. The purpose of the prefix is to identify the call type as an extension. After digit collection, the prefix digit is removed from the string of dialed digits. The remaining digits (extension number) are then processed. A prefixed extension allows the use of extensions numbers with any dialed string (the extension length must be specified on the table). The "prefixed extension" cannot have the same dialed string as the ARS or AAR facility access code (FAC). 3 of 3
pext
919
Screen Reference
Dialed String
The dialed string contains the digits that Avaya Communication Manager will analyze to determine how to process the call. This field allows you to enter up to four digits, so you can allocate blocks of 1000 numbers even when using a 7-digit dial plan
.
Valid entries 0 to 9, * and #
Usage Enter any combination of 1 to 4 digits. the following restrictions apply:
The digits * and # may only be used as first digits, and only for the Call Types fac and dac. For Call Type attd, if the Total Length is 2, the Dialed String must be 2 digits long. Two Dial Plan entries can use the same Dialed String only if the Dialed String is 1 digit long. Longer Dialed Strings must all be unique. A new entry cannot be administered if it causes an existing extension, feature access code, or trunk access code to become inaccessible.
Percent Full
Displays the percentage (0 to 100) of the systems memory resources that have been allocated for the dial plan that are currently being used.
Total Length
Valid entries 1 to 2 for attd 1 to 4 for dac 1 to 4 for fac 1 to 7 for ext 2 to 6 for pext Usage Enter the number of digits for this call type. The allowed length varies by call type. This must be greater than or equal to the number of digits in the Dialed String.

The Dial Plan Parameters screen works with the Dial Plan Analysis Table to define your systems dial plan. It also controls the appearance of 6- and 7-digit extensions on station displays. 6- and 7-digit extensions may be hard to read as a block. Avaya Communication Manager allows you to select a single system-wide format for all 6-digit extensions and a format for all 7-digit extensions. Figure 317: Dial Plan Parameters screen
change dialplan parameters DIAL PLAN PARAMETERS Local Node Number: 2 ETA Node Number: ETA Routing Pattern: UDP Extension Search Order: local-extensions-first 6-Digit Extension Display Format: xx.xx.xx 7-Digit Extension Display Format: xxx-xxxx AAR/ARS Internal Call Prefix: AAR/ARS Internal Call Total Length: Page 1 of 1
6-Digit Extension Display Format

Determines how the system punctuates 6-digit extensions. Valid entries xx.xx.xx Usage This field can contain all x characters (no punctuation) or you can use a combination of 6 x characters and 0 to 2 hyphens (-), spaces, or periods (.) to depict how 6-digit extensions will display. There must be 6 x characters and no more than 2 punctuation marks. You must specify a format or accept the default. You cannot leave this field blank.
921
Screen Reference
7-Digit Extension Display Format

Determines how the system punctuates 7-digit extensions. Valid entries xxx-xxxx Usage This field can contain all x characters (no punctuation) or you can use a combination of 7 x characters and 0 to 1 hyphen (-), space, or period (.) to depict how 7-digit extensions will display. There must be 7 x characters and no more than 1 punctuation mark. You must specify a format or accept the default. You cannot leave this field blank.
AAR/ARS Internal Call Prefix

The digits entered in this field are concatenated with the calling or called extension. Appears only if, on the System-Parameters Customer-Options screen, the ARS/AAR Dialing Without FAC field is y. (Contact your Avaya technical support representative to discuss the ARS/AAR Dialing Without FAC feature before enabling it.) Valid entries 0 to 9 up to 8 digits, or blank Usage Enter a string from 1 to 8 digits long (not including * or #).
AAR/ARS Internal Call Total Length

The total length of the internal call digit string. Appears only if, on the System-Parameters Customer-Options screen, the ARS/AAR Dialing Without FAC field is y. (Contact your Avaya technical support representative to discuss the ARS/AAR Dialing Without FAC feature before enabling it.) Valid entries 6 to 10 or blank Usage Enter the total length of the internal call digit string, which includes the Internal Call Prefix and the calling or called extension.
Note:
Note: If either the AAR/ARS Internal Call Prefix or the AAR/ARS Internal Call Total Length field is non-blank and valid, the other must also be non-blank and valid. In addition, the longest extension length on the Dial Plan Analysis screen, plus the length of the ARS/AAR Internal Call Prefix, must equal or be greater than, the ARS/AAR Internal Call Total Length value.
ETA Node Number

Enter the number of the destination server for Extended Trunk Access (ETA) calls. ETA calls are unrecognized numbers you can send to another switch for analysis and routing. Such numbers can be Facility Access Codes, Trunk Access Codes, or extensions that are not in the UDP table. Valid entries 1 to 999 or blank Usage Enter the number of a destination server.
ETA Routing Pattern

Enter the number of the routing pattern to reach the destination server. Valid entries 1 to 640 or blank 1 to 999 or blank Usage Avaya DEFINITY Server R, CSI, or SI. Avaya S8300 Media Server, S8700 or S8710 IP-Connect, S8700 or S8710 Multi-Connect.
Local Node Number

Enter a number to identify a specific node in a server network. This entry must match the DCS switch node number and the CDR node number if they are specified. Valid entries 1 to 63 blank Usage Enter the number of a specific node in a network. The field may be left blank if automatic restoration, DCS, and CDR are not used.
923
Screen Reference
UDP Extension Search Order

Appears if, on the System-Parameters Customer-Options screen, the Uniform Dialing Plan field is y. Specifies the first table to search to match a dialed extension. If the dialed extension is not found in the specified place, it then is searched for in the "other" place. Valid entries local-extension s-first udp-table-first Usage Searches the local server first to match a dialed extension; if not found, then uses the UDP tables to route the call. Searches the UDP tables for an off-switch conversion; if not found, then searches the local server for the dialed extension.
Digit Absorption
Digit Absorption
This screen implements up to 5 digit absorption lists. The screen may be required for each CO and FX trunk group connected to a step-by-step CO. Each outgoing digit string from the server running Communication Manager to the step-by-step CO is treated according to entries in the "Absorption Treatment Assignment" section of the screen. Note: If the Digits field on the Trunk Group screen is blank, you cannot administer Digit Absorption.
Note:

Figure 318: Digit Absorption screen
change digit absorption
DIGIT ABSORPTION List Number: __ ABSORPTION TREATMENT INFORMATION (All selections must be from same group) Choice Meaning Group I. A Digit not absorbed. B Digit absorbed repeatedly. C Digit absorbed once with no further absorption. Group II. A Digit not absorbed. D Digit absorbed only if it is the first digit. E Digit absorbed only if it is the second digit and the first digit was already absorbed. F Digit asorbed only if it is the first or second digit. ABSORPTION TREATMENT ASSIGNMENT (select treatment (A-F) for each digit below) 0: A 2: A 4: A 6: A 8: A 1: A 3: A 5: A 7: A 9: A Page 1 of 1
Absorption Treatment Assignment

Valid entries A to F Usage Enter a desired treatment letter. All choices for the digits 0 through 9 must be taken from the same group (Group I or Group II).
925
Screen Reference
Absorption Treatment Information

This is a display-only section. It shows how Digit Absorption treats each digit, 0 through 9, depending on the assignment of A through C for Group I, and A, D, E, and F for Group II. Enter the assignment on the next section on the screen.
List Number
A display-only field indicating the Digit Absorption List number (0 to 4). The list number is referenced from a field entry on the associated trunk group.
DLG Administration
This screen appears if, on the Station screen, the Service Type field is DLG. This screen includes all clients that are allowed to connect to the virtual DEFINITY LAN Gateway (DLG).

The following screen appears if the Service Type field is DLG and is administered. This screen includes all clients that are allowed to connect to the co-resident DEFINITY LAN Gateway (DLG). This page is always the last page on the IP Services screen. Figure 319: DLG Administration screen
DLG Administration CTI_-Link 1 3 4 Enabled y y y Client Name client1 client2 client1 Client Link 1 1 2 Page X of Y Client Status in use idle idle
DLG Administration
Client Link
The client name on the CTI server side identifies the logical connection on the client side (IP address and host name) for multiple links and for the corresponding client (CTI link number/ client name) that are connected to you. Valid entries 1 to X or blank Usage Enter the number between 1 and the number of CTI links allowed on the system (for instance, 8 or 16).
Client Name
Enter the node name of the client adjunct requesting service for the specified CTI link.
Client Status
A display-only field indicating idle (currently there is no active connection) or in use (currently there is an active connection for this client link).
CTI Link
A display-only field indicating the link number.
Enabled
Controls whether the co-resident DLG will allow connections for the corresponding client. Valid entries y n Usage Enter y to access DLG. Will refuse connections for that Client Name/ Client Link pair.
927
Screen Reference
DS1 Circuit Pack

Use this screen to administer all DS1 circuit packs.

add ds1 xxxxxx DS1 CIRCUIT PACK Location: Bit Rate: Line Compensation: Signaling Mode: Connect: Interconnect: _____ _____ _ ___________ _________ ___ Name: Line Coding: Framing Mode: D-Channel: Interface: Peer Protocol: Country Protocol: Protocol Version: CRC? _______________ ____ ___ __ ___________ ________ ____ _ _ Page 1 of 2
Interface Companding: _____ Idle Code: ________
DCP/Analog Bearer Capability: ________ T303 Timer(sec): MMI Cabling Board: _____ MAINTENANCE PARAMETERS Slip Detection? _ Near-end CSU Type: ________ Block Progress Indicator? n MMI Interface: ESM
DS1 Circuit Pack
Figure 321: DS1 Circuit Pack screen for Croatia and South Africa
add ds1 xxxxxx DS1 CIRCUIT PACK Location: ______ Bit Rate: ______ Signaling Mode: __________ Interconnect: ____ Interface Companding: ____ Idle Code: ____ Received Digital Metering Pulse Minimum (ms): Received Digital Metering Pulse Maximum (ms): Received Digital Metering Pulse Value: Slip Detection: __ Near-end CSU Type: ______ Block Progress Indicator? n Country Protocol: ______ Name: ____________ Line Coding: ____ Page 1 of 2
The following screen is valid only for the TN2242. Figure 322: DS1 Circuit Pack screen for Channel Associated Signaling
add ds1 xxxxxx DS1 CIRCUIT PACK Location: 01A13 Bit Rate: 2.048 Signaling Mode: CAS Interconnect: pbx Country Protocol: 3 Interface Companding: mulaw Idle Code: 11111111 Name: _______________ Line Coding: cmi Page 1 of 2
MAINTENANCE PARAMETERS Slip Detection? n
929
Screen Reference
Bit Rate
Use this field to select the maximum transmission rate for DS1 circuit packs that support either T-1 or E-1 service. For circuit packs that only support one of these services, the field is a display-only field. Note: Once an add ds1 operation is complete (that is, the DS1 screen has been submitted) you cant change the Bit Rate field with a change ds1 command. Instead, execute a remove ds1 command. Then use the add ds1 command to administer the circuit pack again. Youll have to re-enter all the information for the circuit pack. TN464C (and later release) circuit packs have an option switch that must be set to match the entry in the Bit Rate field. Valid entries 1.544 2.048 Usage Use for T-1 service. Use for E-1 service.
Note:
Channel Numbering
The ETSI and ISO QSIG specifications require that B-channels on an E1 be encoded as 1 to 30 in the Channel ID IE. Prior to the existence of this field, Avaya Communication Manager only used this scheme for Country Protocols 2a (Australia) and 13a (Germany 1TR6). This field appears when the Signaling Mode field is isdn-pri, the Bit Rate field is 2.048, the Connect field is pbx, and the Interface field is peer-master or peer-slave. Valid entries timeslot sequential If Avaya Communication Manager is connected via QSIG trunks to a switch/server supporting the ETSI QSIG or ISO QSIG specifications, this field must be sequential. When the Signaling Mode field is isdn-pri and the Bit Rate field is 2.048, but the Channel Numbering field does not display because of the setting of other fields, it is set internally to sequential for 2a (Australia) and 13a (Germany). Usage
DS1 Circuit Pack
Connect
In order to control communications at layers 2 and 3 of the ISDN-PRI protocol, use this field to specify what is on the far end of this DS1 link. This field only appears when the Signaling Mode field is isdn-pri. Valid entries pbx Usage Enter pbx if this DS1 link is connected to another switch in a private network. If pbx is entered, the Interface field appears. Enter line-side when Communication Manager is acting as the network side of an ISDN-PRI interface. Use line-side to connect to Roll About Video equipment. Enter network when the DS1 link connects Communication Manager to a central office or any other public network switch. Enter host when the DS1 link connects Communication Manager to a computer.
line-side
network
host
Country Protocol
The entry in this field must match the country protocol used by the far-end server. For connections to a public network, your network service provider can tell you which country protocol they are using. This field appears if the Signaling Mode field is CAS or isdn-pri. For the Japanese 2Mbit trunk circuit pack, this is a display-only field if the Signaling Mode field is CAS. Valid entries 1 to 25 etsi Usage Enter the country protocol used by the central office at which this link terminates. Enter etsi if your network service provider uses the protocol of the European Telecommunications Standards Institute (ETSI). Enter etsi only if the Signaling Mode field is isdn-pri.
931
Screen Reference
CRC
This field indicates whether a cyclic redundancy check (CRC) will be performed on transmissions that the DS1 circuit pack receives. This field does not display for all circuit packs. Valid entries y n Usage Enter y when the Signaling Mode field is CAS and the DS1 link is providing E-1 service. Enter n for all other applications.
D-Channel
The Japanese 2Mbit trunk circuit pack, when administered to support ISDN-PRI signaling, allows you to assign the D-channel to any channel from 1 to 31 in an E-1 facility. You cannot submit the screen if this field is blank. Using the change ds1 command, you can change this field if the D-channel is not used in a signaling group. This field appears only when the Location field indicates the circuit pack is a Japanese 2Mbit trunk circuit pack and the Signaling Mode field is isdn-pri. Valid entries 1 to 31 Usage Enter the number of the channel that will be used as the D-channel.
DCP/ANALOG Bearer Capability

This field appears when the Signaling Mode field is isdn-pri. This field sets the information transfer capability in a bearer capability IE of a setup message to speech or 3.1kHz. Valid entries 3.1kHz speech Usage Provides 3.1kHz audio encoding in the information transfer capability. Provides speech encoding in the information transfer capability.
DS1 Circuit Pack
DMI-BOS
The DMI/BOS protocol is used for high-speed digital communications between a host computer and Avaya Communication Manager. With this 24-channel protocol, channels 1 to 23 of the DS1 link carry data and channel 24 carries control signaling. DMI/BOS has greater capacity than a robbed-bit 24-channel facility. This field appears only when the Signaling Mode field is common-chan. Valid entries y n Usage Enter y to activate the Digital Multiplexed Interface-Bit Oriented Signaling (DMI-BOS) format. Enter n to use an Avaya proprietary format.
Framing Mode
Use this field to select either superframe (sf or d4) or extended superframe (esf) for T1 service on the DS1 link. The framing mode you use must match the mode used on the other end of the link, so work with your network services provider to determine the appropriate entry for this field. This field only appears if the Bit Rate field is 1.544 (that is, if youre using T-1 service). If youre using E-1 service, Avaya Communication Manager automatically selects CEPT1 framing. Tip:
Tip:
Avaya recommends using ESF when your service provider supports it, especially if you may someday upgrade the facility to ISDN. The ESF format provides enhanced performance measurements and uses a sophisticated error-checking method to ensure data integrity. Valid entries d4 esf Usage Enter d4 to use the basic DS1 superframe (sf). Avaya recommends this mode only for voice traffic. Enter esf to use the Extended Superframe format. Avaya recommends this mode for digital data traffic. If you enter esf for a TN464F, TN767E, or a later suffix DS1 circuit pack, a second page of the DS1 Circuit Pack screen becomes available to administer ESF Data Link options.
933
Screen Reference
Idle Code
! CAUTION:
CAUTION:
Customers: The entry in the Country Protocol field sets the default idle code. Do not change the default without assistance from Avaya or your network services provider.
For some circuit packs, this is a display-only field. Valid entries any 8-digit string of 0s and 1s Usage This entry sets the signal sent out over idle DS0 channels. The string must be compatible with the protocol used by the far-end switch/server.
Interconnect
For E-1 service using channel-associated signaling, the entry in this field tells Avaya Communication Manager whether the DS1 circuit pack is using a public or private network protocol. The entry in this field must agree with the entry in the Group Type field on the Trunk Group screen. This field appears only when the Signaling Mode field is CAS. Valid entries pbx CO Usage If pbx is selected, the board operates as a tie trunk circuit pack. If CO is selected, the board operates as a CO or DID circuit pack.
DS1 Circuit Pack
Interface
This field only appears when the Connect field is pbx; that is, when this DS1 link is providing an ISDN-PRI connection in a private network. The Interface field controls how your server negotiates glare with the far-end switch. The servers at either end of the DS1 link must have complementary settings in this field: if not, the D-channel wont even come up. For example, if the media server at one end of the link is administered as network, the other end must be administered as user. Valid entries Usage
Use the following 2 values for private network applications in the U.S. network Enter network if your server overrides the other end when glare occurs. If you are connecting your server to a host computer, set this field to network. Enter user if your server releases the contested circuit and looks for another when glare occurs. If you are connecting your server to a public network, set this field to user.
user
Use the following values for private networks (including QSIG networks) outside the U.S. Entering either of these values causes the Peer Protocol and Side fields to appear. peer-master peer-slave Enter peer-master if your switch overrides the other end when glare occurs. Enter peer-slave if your switch releases the contested circuit and looks for another when glare occurs.
Interface Companding
The entry in this field must match the companding method used by the far-end switch. This field does not appear for all DS1 circuit packs. Valid entries alaw mulaw Usage Enter alaw for E-1 service. Enter mulaw for T-1 service.
935
Screen Reference
Interworking Message
This field determines what message the server sends when an incoming ISDN trunk call interworks (is routed over a non-ISDN trunk group). Valid entries PROGress Usage Normally select this value. PROGress asks the public network to cut through the B-channel and let the caller hear tones such as ringback or busy tone provided over the non-ISDN trunk. ALERTing causes the public network in many countries to play ringback tone to the caller. Select this value only if the DS1 is connected to the public network, and it is determined that callers hear silence (rather than ringback or busy tone) when a call incoming over the DS1 interworks to a non-ISDN trunk.
ALERTing
ITN-C7 Long Timers

This field controls the T302 and T303 timers. It only appears if the Signaling Mode field is isdn-pri. Valid entries y n Usage Use if you want to increase the length of the long timers. Leave n if you want to use the default long timers.
Line Coding
This field selects the type of line coding used on this facility. The setting in this field must match the setting on the far-end of the link, or you must have an intervening CSU to convert the line coding protocols. Voice calls will work even if line coding does not match, but a single data call will bring down the DS1 facility. For the TTC 2Mb CMI Trunk circuit pack, this is a display-only field showing cmi (coded mark inversion). The following information is for reference. Talk with your network service provider or your Avaya technical support representative to find the appropriate protocol for your application.
! CAUTION:
CAUTION:
If you change this field, you must busy out the DS1 circuit pack. You must also change the following screens: Route-Pattern, Access Endpoint, PRI Endpoint, Signaling-Group, and Trunk-Group.
DS1 Circuit Pack
Note:
Note: When the DS1 circuit pack is used for ISDN service, the ISDN D-channel data is inverted when ami-basic or ami-zcs is entered and not inverted when b8zs or hdb3 is entered. Valid entries b8zs (bipolar eight zero substitution) ami-zcs (alternate mark inversion - zero code suppression) ami-basic (alternate mark inversion-basic) hdb3 (high density bipolar 3) cmi (coded mark inversion) Usage Enter b8zs for T-1 facilities that support voice and/ or data traffic. Enter b8zs if you need a 64K clear channel. Enter ami-zcs only for T-1 facilities that carry voice traffic: Avaya does not recommend this for digital-data applications. If you anticipate upgrading this facility to ISDN, use b8zs line coding if possible. Enter ami-basic for unrestricted E-1 facilities.
Enter hdb3 for restricted E-1 facilities. Used in Japan, cmi is the only type of line coding you can use with the Japanese 2Mbit trunk circuit pack. This field becomes a display-only field when you are administering the Japanese 2Mbit trunk circuit pack.
Line Compensation
The appropriate entry in this field varies with the type of cable used, so work with your network service provider to determine the correct setting in your situation. The following table shows the appropriate entries for different lengths of 22-gauge ABAM cable terminated on a DSX-1 cross-connect. Valid entries 1 2 3 4 5 Usage Length: 000 to 133 (ft), 000 to 40.5 (m) Length: 133 to 266 (ft), 40.5 to 81.0 (m) Length: 266 to 399 (ft), 81.0 to 122 (m) Length: 399 to 533 (ft), 122 to 163 (m) Length: 533 to 655 (ft), 163 to 200 (m)
937
Screen Reference
The following table shows the appropriate entries for different lengths of 22-gauge ABAM cable directly connecting to DS1 interfaces. Valid entries 1 2 3 4 5 Usage Length: 0000 to 0266(ft), 000 to 081(m) Length: 0266 to 0532(ft), 081 to 162(m) Length: 0532 to 0798(ft), 162 to 243(m) Length: 0798 to 1066(ft), 243 to 325(m) Length: 1066 to 1310(ft), 325 to 400(m)
Location
This display-only field shows the port address specified in the add command when the circuit pack was first administered.
MMI Cabling Board

This field appears only if the MMCH field is y on the System-Parameters Customer-Options screen. Valid entries slot address (cabinet, carrier, slot) Usage Enter the slot location (cabinet, carrier, slot) of the multimedia interface circuit pack that is connected to the Expansion Services Module (ESM).
MMI Interface
This display-only field appears if the MMCH field is y on the System-Parameters Customer-Options screen and there is a value in the MMI Cabling Board field.
DS1 Circuit Pack
Name
Use this field to assign a significant, descriptive name to the DS1 link. Avaya recommends putting the vendors circuit ID for the link in this field, because that information helps you troubleshoot problems with the link, but you could also use this field to indicate the function or the destination of this DS1 facility. In that case, put the DS1 link circuit ID in the Name field of the trunk group associated with this link. Valid entries 1 to 15 characters Usage Enter a name for the DS1 link.
Peer Protocol
This allows you to administer the peer level protocol that will operate in a private network. This field appears if the Interface field is peer-master or peer-slave. To enter Q-SIG, the Basic Call Setup field on the System-Parameters Customer-Options screen must be y
.
Valid entries Q-SIG TTC
Usage This implements QSIG Network Basic Call. For private networking. Requires a Digital Trunk (Japan 2 MB TTC) (TN2242) circuit pack.
Protocol Version
In countries whose public networks allow multiple layer-3 signaling protocols for ISDN-PRI service, this field selects the protocol that matches your network service providers protocol. See Public network signaling administration for ISDN-PRI Layer 3 on page 940 to see which countries support which protocols. This field appears only when:

The Signaling Mode field is isdn-pri and the Connect field is network. The Signaling Mode field is isdn-pri, the Connect field is pbx, and the Interface field is user or network. Valid entries a, b, c, d Usage The entry in this field must match the protocol used by your network service provider, so work with your vendor to determine the appropriate entry.
939
Screen Reference
!
WARNING:
WARNING: The AT&T Switched Network Protocol does not support restricted displays of connected numbers. Therefore, if you administer the 1a country-protocol/ protocol-version combination on the DS1 screen, you cannot set the Send Connected Number field to r (restricted) on the ISDN-PRI Trunk Group screen, as this causes display problems.
Public network signaling administration for ISDN-PRI Layer 3

The table below shows Avaya Communication Manager public-network access connections for ISDN-PRI Layer 3. Admin value 1-a Country United States, Canada United States United States United States Australia Protocol supported AT&T TR 41449/ 41459 (tested with AT&T network, Canadian network, and MCI network) Bellcore TR 1268; NIUF.302; ANSI T1.607 NORTEL DMS-250 BCS36/IEC01 Telecordia SR-4287 AUSTEL TS014.1; Telecom Australia TPH 1856 National ISDN protocol ETSI ISDN protocol NTT INS-NET ETS 300 102 ETS 300 102 ETS 300 102 ETS 300 102 ETS 300 102 ETS 300 102 ETS 300 102 (for connection to DASS II/DPNSS through external converter) B-channel mtce msg Service
1-b 1-c 1-d 2-a
Restart Service Service Restart
2-b 3 4 5 6 7 8 9 10-a
Australia Japan Italy Netherlands Singapore Mexico Belgium Saudi Arabia United Kingdom
Restart Restart Restart Restart Restart Restart Restart Restart Restart 1 of 2
DS1 Circuit Pack
Admin value 10-b
Country United Kingdom, Ireland Spain France France Germany Germany Czech Republic, Slovakia Russia (CIS) Argentina Greece China Hong Kong Thailand Macedonia Poland Brazil Nordic South Africa Europe, New Zealand, etc.
Protocol supported ETS 300 102 (Mercury); British Telecom ISDN 30; Telecom Eireann SWD 109 Telefonica ISDN Specification VN4 (French National PRI) ETS 300 102 modified according to P10-20, called Euronumeris FTZ 1 TR 6 (German National PRI) ETS 300 102 ETS 300 102
B-channel mtce msg None
11 12-a 12-b 13-a 13-b 14
Restart None None None Restart Restart
15 16 17 18 19 20 21 22 23 24 25 ETSI-a ETSI-b
ETS 300 102 ETS 300 102 ETS 300 102 ETS 300 102 ETS 300 102 ETS 300 102 ETS 300 102 ETS 300 102 ETS 300 102 ETS 300 102 ETS 300 102 ETS 300 102 ETS 300 102
Restart Restart Restart Restart Restart Restart Restart Restart Restart Restart Restart Restart None 2 of 2
941
Screen Reference
Received Digital Metering Pulse Maximum (ms)

This field appears only when the Signal Mode field is cas (Channel Associated Signaling), the Interconnect field is co or pbx, and the Country Protocol field is administered for a protocol that uses periodic pulse metering (PPM) as defined in Incoming digital PPM signaling default per Country Protocol code on page 943. The default value depends on the Country Protocol fields entry. Valid entries 20 to 1000 ms in increments of 10ms. Usage Work with your network services provider to determine the appropriate entry. The entry must be greater than the Received Digital Metering Pulse Minimum field.
Received Digital Metering Pulse Minimum (ms)

This field appears only when the Signal Mode field is cas (Channel Associated Signaling), the Interconnect field is co or pbx, and the Country Protocol field is administered for a protocol that uses periodic pulse metering (PPM) as defined in Incoming digital PPM signaling default per Country Protocol code on page 943. The default value depends on the Country Protocol fields entry. Valid entries 20 to 1000 ms in increments of 10ms. Usage Work with your network services provider to determine the appropriate entry. The entry must be less than the Received Digital Metering Pulse Maximum field.
DS1 Circuit Pack
Received Digital Metering Pulse Value

This field appears when the Signal Mode field is cas (Channel Associated Signaling), the Country Protocol field is 21, and the Interconnect field is co or pbx. Valid entries 0, 1 Usage Work with your network services provider to determine the appropriate entry.
Table 13: Incoming digital PPM signaling default per Country Protocol code 1 of 2 Code 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 Country null U.S. Australia Japan Italy Netherlands Singapore Mexico Belgium Saudi Arabia UK Spain France Germany Czech Republic Russia CIS Argentina Greece China PPM Min (ms) NA NA 80 NA 120 90 NA 20 20 NA NA 20 NA NA 20 NA 10 100 NA PPM Max (ms) NA NA 180 NA 150 160 NA 180 180 NA NA 220 NA NA 420 NA 180 180 NA PPM Value NA NA 0 NA 1 0 NA 1 1 NA NA 0 NA NA 1 NA 1 1 NA 1 of 2
943
Screen Reference
Table 13: Incoming digital PPM signaling default per Country Protocol code 2 of 2 Code 19 20 21 22 23 24 25 Country Hong Kong Thailand Macedonia Croatia Poland Brazil Nordic South Africa PPM Min (ms) NA 20 120 20 100 NA NA 160 PPM Max (ms) NA 180 180 80 150 NA NA 240 PPM Value NA 1 1 1 0 NA NA 0, 1 2 of 2
Side
This field controls how your server running Communication Manager resolves glare at layer 3 over an ISDN-PRI link in QSIG private networks. It appears if the Interface field is peer-master or peer-slave. The default value of the field changes depending upon which value the Interface field contains.
! CAUTION:
CAUTION:
It is critical that administration on this server correctly pairs with the administration of the far-end switch/server. If the far-end is administered as the b side, this field should be set to a regardless of whether the layer 2 designation is peer-master or peer-slave, and vice versa. Valid entries a Usage Enter a if the Interface field is peer-master (this server overrides the far-end when glare occurs). Enter b if the Interface field is peer-slave (this server releases the contested circuit and looks for another when glare occurs).
DS1 Circuit Pack
Signaling Mode
This field selects the signaling method used for the DS1 link. This mode must match the method used on the other end of the link, so work with your network services provider to determine the appropriate entry for this field. Valid entries CAS (Channel Associated Signaling) robbed-bit Usage Enter CAS for out-of band signaling with E-1 service. This setting yields 30 64-kbps B-channels for voice or data transmission. Channel 0 is used for framing while channel 16 carries signaling. Enter robbed-bit for in-band signaling with T-1 service. This setting yields 24 56-kbps B-channels for voice transmission. Enter isdn-pri for either T-1 or E-1 ISDN service. This setting supports both Facility Associated Signaling and Non-Facility Associated Signaling. Enter isdn-ext for either T-1 or E-1 ISDN service. This setting supports only Non-Facility Associated Signaling. Enter common-chan, for out-of-band signaling with T-1 service. This setting yields 23 64-kbps B-channels for voice or data transmission. Channel 24 is used for signaling.
isdn-pri
isdn-ext common-chan
T303 Timer (sec)

Use this field to enter the number of seconds the system waits for a response from the far end before invoking Look Ahead Routing. Appears when the Group Type field is isdn-pri. Valid entries 2 to 10 Usage Enter a number of seconds between 2 and 10. Default is 4. If Long Timers is enabled, defaults to a read-only value of 13.
945
Screen Reference
MAINTENANCE PARAMETERS
Alarm When PRI Endpoint Detached
Use this field for DS1 circuit packs connected to Roll-About Video equipment. This field appears only when the Connect field is line-side. Valid entries y/n Usage Enter y if you want the server running Avaya Communication Manager to generate an alarm when the DS1 board detects a loss of signal (for example, if the video equipment is disconnected).
EC Configuration
Appears when Echo Cancellation is y on the DS1 Circuit Pack screen. Valid entries 1 to 15 Usage Four default echo cancellation configurations are available: Enter 1, 5 to 15: provides the most rapid adaptation in detecting and correcting echo at the beginning of a call. Note: Plan 1 introduces 6 db of loss for additional cancellation.
Note:
Enter 2: slightly slower adaptation to echo, use if speech is clipped when both parties talk at the same time. Enter 3: slightly slower adaptation to echo, may result in a 2 or 3 second fade on strong echo Enter 4: in cases of extreme echo, excessive clipping or breakup of speech. May result in slight echo or background noise.
DS1 Circuit Pack
EC Direction
Direction of echo cancellation. Appears when Echo Cancellation is y on the DS1 Circuit Pack screen. Valid entries inward/outward Usage Indicate the direction of the echo that is being cancelled.
Echo Cancellation
Appears when DS1 Echo Cancellation is y on the System-Parameters Customer-Options screen and circuit packs support echo cancellation. Valid entries y/n Usage Enter y to allow echo cancellation.
Near-end CSU Type

This field appears only when the DS1 circuit pack is a TN767D or TN464E or later suffix model, the Bit Rate field is 1.544 and the Country Protocol field is 1 (U.S.). This field does not display for all circuit packs. Valid entries other Usage Enter other if no channel service unit is attached to the DS1 facility or if the CSU is an external unit. No options are available on page 2 for administering an external CSU. Enter integrated if a 120A CSU module is attached to the DS1 board. This integrated channel service unit (ICSU) can accept software-administrable option downlinks (that is, it can respond to test codes from technicians equipment and report its status). When you enter integrated, fields for administering options on the ICSU appear on page 2 of the DS1 Circuit Pack screen.
integrated
947
Screen Reference
Slip Detection
Slips synchronization errors slow digital transmissions and can result in data loss. The server maintains a slip-count record for each DS1 interface to detect errors and evaluate their severity (the type of alarm). If as many as 50 percent of those spans administered for slip detection are experiencing slips (with respect to the primary), then a decision is made to switch to the secondary.
! CAUTION:
CAUTION:
Always enter y for DS1 circuit packs that serve as primary or secondary synchronization references. Valid entries y Usage Enter y to allow maintenance software to measure the slip-rate of this circuit pack and determine whether its excessive. Typically, enter y for DS1 spans used for data applications and for spans used as synchronization references. This excludes all T1-spans connecting channel banks, unless the channel bank is externally timed. This entry enables switching between the primary and secondary synchronization references and an internal high-accuracy clock. Enter n for DMI-BOS links or when testing is not required. Normally, enter n for DS1 spans that are used exclusively for voice and that do not serve as the primary or secondary synchronization source.
Block Progress Indicator

This field allows you to block sending of the progress indicator in the SETUP message. It appears when the Country Protocol field is set to 1 and the Protocol Version field is set to b. Valid entries y n Usage Enter y(es) to prevent the progress indicator from being sent in the SETUP message. Enter n(o) to allow the progress indicator to be sent.
DS1 Circuit Pack

add ds1 xxxxxx DS1 CIRCUIT PACK ESF DATA LINK OPTIONS Network Management Protocol: Send ANSI-T1.403 One-Second Performance Reports? Far-end CSU Address:
INTEGRATED CSU OPTIONS Transmit LBO: Receive ALBO: Upon DTE LOS: CPE LOOPBACK JACK OPTIONS Supply CPE Loopback Jack Power?
! CAUTION:
CAUTION:
Customers: Do not change fields on this page without assistance from Avaya or your network service provider.
Page 2 does not appear for all DS1 circuit packs. For those circuit packs that support it, this page appears only when the Framing Mode field is esf or the Near-end CSU Type field is integrated.
ESF DATA LINK OPTIONS

Far-end CSU Address
This field, which, appears only if the Framing Mode field is esf.
.
Valid entries a b
Usage Enter b. This field administers the transmit direction address used for the ESF data link command with both integrated and external channel service units (CSU).
949
Screen Reference
Network Management Protocol

This field appears only if the Framing Mode field is esf. Valid entries tabs Usage The entry in this field, used only with circuit packs that have an integrated channel service unit (CSU), allows the data link to be remotely monitored.
Send ANSI-T1.403 One-Second Performance Reports

This field selects whether your DS1 circuit pack will send error reports to the far-end server/ switch. These reports are useful for network management, and are sent at 1-second intervals when enabled. This field appears only if the Framing Mode field is esf. It is used only with circuit packs that have an integrated channel service unit (CSU). Valid entries y/n Usage Enter n. Consult your Avaya technical support representative if you think you may want to use these reports.
INTEGRATED CSU OPTIONS

Receive ALBO (Receive Automatic Line Build-Out)
This field increases the strength of incoming signals by a fixed amount to compensate for line losses. Valid entries 26db 36db Usage To set this field correctly, you should measure the signal loss on this specific facility. However, you may enter 26db for most applications. 36db is occasionally appropriate, mainly on campus networks that dont conform to public telephone network standards.
DS1 Circuit Pack
Transmit LBO (Transmit Line Build-Out)

This field reduces the outgoing signal strength by a fixed amount. The appropriate level of loss depends on the distance between your Communication Manager server (measured by cable length from the smart jack) and the nearest repeater. Where another server/switch is at the end of the circuit, as in campus environments, use the cable length between the 2 switches to select the appropriate setting from the table below. This field appears if the Near-end CSU Type field is integrated. Valid entries 0db -7.5db -15db -22.5db Usage For distances of 2,001 to 3,000 feet For distances of 1,001 to 2,000 For distances of 0 to 1,000 feet For mid-span repeaters
Upon DTE LOS

DTE stands for "Data Terminal Equipment." This field tells Communication Manager what to do if the outgoing signal from the DS1 circuit pack (the data terminal equipment) to the network is lost. Valid entries loopback Usage Enter loopback to return the network signal to the network. This prevents any alarms from being generated at the far-end Enter ais (Alarm Indicator Signal) to send an unframed all-ones signal (the AIS or Blue Alarm) to the far-end server/switch. This option alerts your network service provider to the problem immediately and aids in troubleshooting.
ais
951
Screen Reference
CPE LOOPBACK JACK OPTIONS

Supply CPE Loopback Jack Power
If a CPE (Customer Premise Equipment) Loopback Jack is installed, the DS1 board should supply power to the equipment during loopback testing. Valid entries y/n Usage Enter y if a CPE Loopback Jack is installed. If not, you must enter n.
Related topics
See Setting up Digital Trunks on page 438 for instructions. See "DS1 Trunk Service" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information.

This screen allows grouping of pickup groups into extended pickup groups. This allows users to answer calls outside their immediate group. The maximum number of groups that can be added to an extended pickup group is 25.
Field descriptions
change extended-pickup-group 1 EXTENDED PICKUP GROUP Extended Group Number: 56 Pickup Number 0: 1: 2: 3: 4: 5: 6: 7: 8: 9: 10: 11: 12: Pickup Group Number _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ Pickup Number 13: 14: 15: 16: 17: 18: 19: 20: 21: 22: 23: 24: 25: Pickup Group Number _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ Page 1 of 2
Extended Group Number

This display-only field shows the number associated with a collection of pickup groups. The extended group is a collection of pickup groups that can answer calls from other pickup groups in the same extended group.
953
Screen Reference
Pickup Group Number

This field determines which call pickup groups can answer calls in the extended pickup group. Valid entries 1 to 800 or blank (DEFINITY CSI, SI) 1 to 5000 or blank (DEFINITY R, S8300 Media Server, S8700 or S8710 IP-Connect, S8700 or S8710 Multi-Connect) Usage Enter the pickup group numbers for each of the pickup groups that you want to belong to this extended group.
Pickup Number
This display-only field shows the pickup number assigned to the pickup group number. This is the number users dial after the feature access code (FAC) to pick up calls in their extended pickup group.

This screen lists the extensions that can take control of a Malicious Call Trace (MCT) request. In order to give a user the ability to take control of such requests, you need to add their extension to this list and assign them a mct-control feature button.

Figure 325: Malicious Call Trace control extensions screen
change mct-group-extensions Page 1 of 1 Extensions Administered to 1: ________ 19: ________ 2: ________ 20: ________ 3: ________ 21: ________ 4: ________ 22: ________ 5: ________ 23: ________ 6: ________ 24: ________ 7: ________ 25: ________ 8: ________ 26: ________ 9: ________ 27: ________ 10: ________ 28: ________ 11: ________ 29: ________ 12: ________ 30: ________ 13: ________ 31: ________ 14: ________ 32: ________ 15: ________ 33: ________ 16: ________ 34: ________ 17: ________ 35: ________ 18: ________ 36: ________ have an MCT-Control Button: 37: ________ 55: ________ 73: 38: ________ 56: ________ 74: 39: ________ 57: ________ 75: 40: ________ 58: ________ 76: 41: ________ 59: ________ 77: 42: ________ 60: ________ 78: 43: ________ 61: ________ 79: 44: ________ 62: ________ 80: 45: ________ 63: ________ 81: 46: ________ 64: ________ 82: 47: ________ 65: ________ 83: 48: ________ 66: ________ 84: 49: ________ 67: ________ 85: 50: ________ 68: ________ 86: 51: ________ 69: ________ 87: 52: ________ 70: ________ 88: 53: ________ 71: ________ 89: 54: ________ 72: ________ 90: ________ 91: ________ 92: ________ 93: ________ 94: ________ 95: ________ 96: ________ 97: ________ 98: ________ 99: ________ 100: ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________
1 to 100
Enter the extension for a telephone or attendant console that you want to have an MCT-Control button. Note that you must also assign the mct-control button on the extensions Station or Attendant Console screen.
955
Screen Reference
Feature Access Code

This screen assigns feature access codes (FACs) that, when dialed, activate or cancel the system features. Each field on this screen has the same valid values, which must conform to feature access codes or dial access codes as defined by your dial plan. Valid entries 1 to 4 digit number, *# Usage * and # may be used as first digit. However, analog rotary dial phones cannot use the "*" and "#" symbols.

change feature-access-codes Page 1 of x FEATURE ACCESS CODE (FAC) Abbreviated Dialing List1 Access Code: ____ Abbreviated Dialing List2 Access Code: ____ Abbreviated Dialing List3 Access Code: ____ Abbreviated Dial - Prgm Group List Access Code: ____ Announcement Access Code: ____ Answer Back Access Code: ____ Attendant Access Code: ____ Auto Alternate Routing (AAR) Access Code: ____ Auto Route Selection (ARS) Access Code1: ____ Access Code 2: ____ Automatic Callback Activation: ____ Deactivation: ____ Call Forwarding Activation Busy/DA: ____ All: ____ Deactivation: ____ Call Park Access Code: ____ Call Pickup Access Code: ____ CAS Remote Hold/Answer Hold-Unhold Access Code: ____ CDR Account Code Access Code: ____ Change COR Access Code: ____ Change Coverage Access Code: ____ Contact Closure Open Code: ____ Close Code: ____ Contact Closure Pulse Code: ____
Abbreviated Dialing List1 Access Code

Used to access AD list 1.
Feature Access Code


Abbreviated Dial - Prgm Group List Access Code

Used to enter a group list from a telephone. The users extension must be entered on the Abbreviated Dial Group List screen in order to program the group list.
Announcement Access Code

Used to record announcements.
Answer Back Access Code

Used to retrieve parked calls.
Attendant Access Code

This field only appears and is valid if an attd entry does not exist on the Dial Plan Analysis screen. You cannot have an entry in both the Dial Plan Analysis screen and the Feature Access Code (FAC) screen. While the Dial Plan Analysis screen allows administration of only one attd code that connects to one attendant, this field on the Feature Access Code screen allows you to administer more than one attendant access code in a single distributed network. Attendant access numbers can start with any number from 0 to 9 and contain 1 or 2 digits.
Auto Alternate Routing (AAR) Access Code

Used to access AAR.
Auto Route Selection (ARS) Access Code1

Used to access ARS. You can have one ARS access code for local and one for long distance, and route accordingly.
(ARS) Access Code 2

Also used to access ARS.
957
Screen Reference
Automatic Callback Activation/Deactivation

Used to activate/cancel Automatic Callback.
Call Forwarding Activation Busy/DA

Used to forward calls to an administered number if the user is busy or does not answer.
(Call Forwarding Activation) All

Used to forward calls to an administered number for all calls.
(Call Forwarding) Deactivation

Used to deactivate call forwarding.
Call Park Access Code

Used to park an active call, which can then be retrieved from a different station using the answer back access code. Do not administer to have the same first digit as another feature access code that is longer in length.
Call Pickup Access Code

Used to answer a call directed to a pickup group.
CAS Remote Hold/Answer Hold-Unhold Access Code

Used by a Centralized Attendant Service (CAS) attendant to place calls on hold and answer calls held at a remote server running Communication Manager.
CDR Account Code Access Code

Used prior to entering an account code for CDR purposes.
Change COR Access Code

Used to allow users to change their class of restriction (COR) from a telephone. This field can only be used if the Change COR by FAC field is enabled on the System-Parameters Customer-Options screen.
Feature Access Code
Change Coverage Access Code

Used to change a coverage path from a telephone or remote station.
Contact Closure Close Code

Used to close a contact closure relay. Must be administered if the Contact Closure Open Code field is administered.
Contact Closure Open Code

Used to open a contact closure relay. Must be administered if the Contact Closure Close Code field is administered.
Contact Closure Pulse Code

Used to pulse a contact closure relay.

change feature-access-codes FEATURE ACCESS CODE (FAC) Data Origination Access Code: Data Privacy Access Code: Directed Call Pickup Access Code: Emergency Access to Attendant Access Code: Enhanced EC500 Activation: Extended Call Fwd Activate Busy D/A_ All: Extended Group Call Pickup Access Code: Facility Test Calls Access Code: Flash Access Code: Group Control Restrict Activation: Hunt Group Busy Activation: ISDN Access Code: Last Number Dialed Access Code: Leave Word Calling Message Retrieval Lock: Leave Word Calling Message Retrieval Unlock: Leave Word Calling Send A Message: #66 Leave Word Calling Cancel A Message: *66 Malicious Call Trace Activation: Meet-me Conference Access Code Change: Page 2 of x
Deactivation: Deactivation:
Deactivation: Deactivation:
Deactivation:
959
Screen Reference
Data Origination Access Code

Used to originate a data call from a voice station.
Data Privacy Access Code

Used to isolate a data call from call waiting or other interruptions.
Directed Call Pickup Access Code

Used to establish directed call pickup.
Emergency Access To Attendant Access Code

Used to gain access to the attendant in an emergency situation. Such calls alert as emergency calls. This field cannot be used if the Emergency Access to Attendant field is not enabled on the System-Parameters Customer-Options screen.
Enhanced EC500 Activation

Used to activate extension to cellular where calls to an office number are extended to a cell telephone.
Extended Call Fwd Activate Busy D/A

Used to activate call forwarding from a telephone or remote location.
Extended Call Fwd Activate All

Used to activate call forwarding from a telephone or remote location.
Extended Call Fwd Deactivation

Used to deactivate call forwarding from a telephone or remote location. Note: An extension must have Station Security Codes administered to use the following FACs:

Note:
Extended Call Forward All Activate Extended Call Forward Busy/Dont Answer Activate Extended Call Forward Deactivate Change Coverage
Feature Access Code
Extended Group Call Pickup Access Code

The feature access code (FAC) users enter when a call directed to another pickup group is to be answered. Users must enter a valid "Pickup Number" following the Extended Group Call Pickup Access Code to complete the operation.
Facility Test Calls Access Code

Used to place activate a facility test call.
!
SECURITY ALERT:
SECURITY ALERT: To ensure the security of your system, leave Facility Test Calls Access Code blank except when actually testing trunks.
Flash Access Code

Used to generate trunk flash. This code ensures that the flash signal is interpreted by the central office switch, rather than by Avaya Communication Manager.
Group Control Restrict Activation / Deactivation

Used to change the restriction level for all users with a given class of restriction. Requires console permissions.
Hunt Group Busy Activation/Deactivation

Hunt Group members can dial these codes to place themselves in a busy state, and to become available again.
ISDN Access Code

Used to place an ISDN call without using ARS, AAR, or UDP.
Last Number Dialed Access Code

Used to redial the last number dialed from this station.
Leave Word Calling Message Retrieval Lock

Used to lock the display module on telephones. The lock function activates at a telephone by dialing this system-wide lock access code. This prevents unauthorized users from displaying, canceling, or deleting messages associated with the telephone. The Lock Messages field on the Station screen also must be enabled.
961
Screen Reference
Leave Word Calling Message Retrieval Unlock

Used to unlock a telephones display module. The lock function is canceled at the telephone by dialing this unlock FAC followed by the SCC.
Leave Word Calling Send A Message

Used to send a leave word calling message.
Leave Word Calling Cancel A Message

Used to cancel a leave word calling message.
Malicious Call Trace Activation

Used to activate a trace request on a malicious call.
Meet-me Conference Access Code Change

Allows the controlling user of a Meet-me Conference VDN to change the access code.
Feature Access Code

change feature-access-codes FEATURE ACCESS CODE (FAC) PASTE (Display PBX data on Phone) Access Code: Personal Station Access (PSA) Associate Code: Per Call CPN Blocking Code Access Code: Per Call CPN Unblocking Code Access Code: Posted Messages: Priority Calling Access Code: Program Access Code: Refresh Terminal Parameters Access Code: Remote Send All Calls Activation: Self Station Display Access Code: Send All Calls Activation: Station Firmware Download Access Code: Station Lock Activation: Station Security Code Change Access Code: Station User Admin of FBI Assign: Station User Button Ring Control Access Code: Telephone Activation: #* Terminal Dial-up Test Access Code: Page 3 of x
Dissociate Code:
Deactivation: Deactivation: Deactivation: Remove:
PASTE (Display PBX data on telephone) Access Code

Allows users to view call center data on display phones. PASTE is used in conjunction with Avaya IP Agent.
Personal Station Access (PSA) Associate Code

Used to associate a telephone with the telephone features assigned to a users extension.
Personal Station Access (PSA) Dissociate Code

Used to remove the association between a physical telephone and an extension number. You cannot provide the code until Personal Station Access (PSA) on the System Parameters Customer-Options screen is y.
963
Screen Reference
Per Call CPN Blocking Code Access Code

If CPN blocking is off for a trunk group, users can turn it on for a call by using this code. When they dial this code, the calling party number is not sent to the public network.
Per Call CPN Unblocking Code Access Code

If CPN blocking is on for a trunk group, users can turn it off for a call by using this code. When they dial this code, the calling party number is sent to the public network.
Posted Messages
Only appears if the Posted Messages field is set to y on the System-Parameters Customer-Options screen. Used to access the Posted Messages feature. See "Posted Messages" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information
Program Access Code

Used to program abbreviated dial buttons on an individual telephone.
Refresh Terminal Parameters Access Code

Used to update terminal parameters on an individual telephone when system settings have changed.
Remote Send All Calls Activation/Deactivation

Used to activate or deactivate the Send All Calls feature. Requires console permissions.
Self Station Display Activation

The Self Station field is not active. If set to a valid FAC, a digital station displays its primary extension number when the FAC is entered.
Send All Calls Activation/Deactivation

Used to activate or deactivate sending all calls to coverage with minimal or no alerting at the station.
Feature Access Code
Station Firmware Download Access Code

This field specifies the feature access code used for 2420/2410 DCP station firmware downloads.
Station Lock Activation/Deactivation

Used to activate or deactivate Station Lock.
Station Security Code Change Access Code

Enter the code the user must dial to change their Station Security Code. The SCC must be administered before the user can change it using this FAC. That is, a user cannot change a blank SCC.
Station User Admin of FBI Assign

Use to activate or deactivate Facility Busy Indicators.
Station User Button Ring Control Access Code

Used to control the ring behavior for each line appearance and bridged appearance from the station. Allows users to have their phones ring either silently or audibly.
Terminal Dial-Up Test Access Code

Used to perform tests on digital telephones to make sure that the telephone and the buttons are communicating properly with the server running Avaya Communication Manager. To use a Terminal Dial-up Test FAC on a telephone with bridged appearances, add a bridged-appearance of the principal telephone. See your Maintenance documentation for information about the Digital Terminal Remote Looparound Test.
965
Screen Reference

change feature-access-codes Page 4 of x FEATURE ACCESS CODE (FAC) Terminal Translation Initialization Merge Code: Separation Code: Transfer to Voice Mail Access Code: Trunk Answer Any Station Access Code: User Control Restrict Activation: Deactivation: Voice Coverage Message Retrieval Access Code: Voice Principal Message Retrieval Access Code: *80 Whisper Page Activation Access Code:
Terminal Translation Initialization Merge Code

Enter the digits that must be dialed to install (merge) a station without losing any of its previous feature settings. The Terminal Translation Initialization Separation Code must have been used, or an X administered in the Port field of the Station screen, when the telephone was removed from its former location in order for the Terminal Translation Initialization Merge Code to be effective. (If you try to use this and it doesnt work, check the Station screen for this extension. If there is still a port assigned, type X in the Port field, then try the TTI merge again.)
Terminal Translation Initialization Separation Code

Enter the digits that must be dialed to remove (separate) a station from a location without losing any of its feature settings.
Transfer to Voice Mail Access Code

Enter the digits that must be dialed to allow coverage to transfer the caller to the original call recipients AUDIX mail where the caller can leave a message. Do not administer this code to have the same first digit as another feature access code that is longer in length.
Trunk Answer Any Station Access Code

Enter the access code that station users must dial to answer calls alerting on night bells.
Feature Access Code
User Control Restrict Activation/Deactivation

Used to change the restriction level for a specific extension. Requires console permissions.
Voice Coverage Message Retrieval Access Code

Allows users to retrieve voice messages for another user (for whom they are a coverage point) via a digital display module.
Voice Principal Message Retrieval Access Code

Allows users to retrieve their own voice messages for another user via a digital display module.
Whisper Page Activation Access Code

Allows users to place a page to another users telephone, when active on a call. The paged user, and not the other parties on the call, hears the page.

The feature access codes on this page pertain only to ACD call centers. Figure 330: Feature Access Code (FAC) screen
change feature-access-codes FEATURE ACCESS CODE (FAC) Automatic Call Distribution Features After Call Work Assist Auto-In Aux Work Login Logout Manual-In Service Observing Listen Only Service Observing Listen/Talk Add Agent Skill Remove Agent Skill Remote Logout of Agent Access Access Access Access Access Access Access Access Access Access Access Access Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ Page 5 of x
967
Screen Reference
Add Agent Skill Access Code

Enter the digits an agent must dial to be able to add a skill to their current skill set.
After Call Work Access Code

Enter the code the agent must dial when the agent will be performing work-related ACD activities.
Assist Access Code

Enter the digit the agent must dial to request assistance from the split supervisor.
Auto-In Access Code

Enter the code the agent must dial to become automatically available to receive another ACD call each time a call is released.
Aux Work Access Code

Enter the code the agent must dial when the agent will be performing non-ACD activities.
Login Access Code

Enter the code the agent must dial to gain access to the ACD functions. This is a system-wide code for all ACD agents.
Logout Access Code

Enter the logout code the agent must enter to exit ACD. This is a system-wide logout code for all ACD agents.
Manual-In Access Code

Enter the code the agent must dial to receive a single, new ACD call upon the completion of an ACD call. Note: The following two fields appear only if Service Observing (Remote/By FAC) on the System Parameters Customer-Options screen is y.
Note:
Feature Access Code
Remove Agent Skill Access Code

Enter the digits an agent must dial to be able to remove a skill from their current skill set. Note: The next field is available only if Vectoring (Basic) and Vectoring (Prompting) have been enabled on the System-Parameters Customer-Options screen.
Note:
Remote Logout of Agent Access Code

Enter the digits you need to dial to remotely logout an idle ACD or EAS agent.
Service Observing Listen Only Access Code

Enter the code that must be dialed to allow a station with Service Observing permission (COR) to listen to other agent ACD calls without being heard on the ACD call.
Service Observing Listen/Talk Access Code

Enter the code that must be dialed to allow a station with Service Observing permission (COR) to both listen and be heard on an ACD call. Note: The following two fields appear only if Expert Agent Selection (EAS) Enabled is optioned on the Feature-Related System-Parameters screen.
Note:

The feature access codes on this page pertain only to Call Vectoring/ Prompting features. Figure 331: Feature Access Code (FAC) screen
change feature-access-codes FEATURE ACCESS CODE (FAC) Call Vectoring/Prompting Features Converse Data Return Code: Page 6 of x
969
Screen Reference
Converse Data Return Code

Enter a 1 to 4 digit number (# may be used as the first digit). If there is data to be returned to the switch, the Converse Data Return Code is outpulsed before the data to be passed is outpulsed.

The feature access codes on this page pertain only to Hospitality features. Figure 332: Feature Access Code (FAC) screen
change feature-access-codes FEATURE ACCESS CODE (FAC) Hospitality Features Automatic Wakeup Call Housekeeping Status (Client Room) Housekeeping Status (Client Room) Housekeeping Status (Client Room) Housekeeping Status (Client Room) Housekeeping Status (Client Room) Housekeeping Status (Client Room) Housekeeping Status (Station) Housekeeping Status (Station) Housekeeping Status (Station) Housekeeping Status (Station) Verify Wakeup Announcement Voice Do Not Disturb Access Access Access Access Access Access Access Access Access Access Access Access Access Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: *11 ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ Page 7 of x
Automatic Wakeup Call Access Code

Enter the access code the user must dial to schedule or cancel a wakeup call.
Housekeeping Status (Client Room) Access Code

Enter the access code the housekeeper dials from the clients room to provide room status. These codes are transmitted to the Property Management System (PMS) for processing. You can assign a definition to the six codes on the Hospitality screen.
Feature Access Code
Housekeeping Status (Station) Access Code

Enter the access code the housekeeper must dial to provide room status. This access code must be dialed from designated telephones. There are four codes.
Verify Wakeup Announcement Access Code

Enter the access code the user can dial to verify a wakeup announcement.
Voice Do Not Disturb Access Code

Enter the access code the user must dial to enter or cancel a do not disturb request without using a display - through the use of voice prompting.
Field descriptions for Multimedia Features page

The feature access codes on this page pertain only to Multimedia Call Handling (MMCH). Figure 333: Feature Access Code (FAC) screen
change feature-access-codes FEATURE ACCESS CODE (FAC) Multimedia Features Basic Mode Activation: Enhanced Mode Activation: Multimedia Call Access Code: Multimedia Data Conference Activation: Multimedia Multi-Address Access Code: Multimedia Parameter Access Code: Page 8 of x
Deactivation:
Basic Mode Activation

If you enter this FAC when your system is an Enhanced multimedia complex, it will revert to a Basic multimedia complex. If you enter this FAC when your system is a Basic mode station it will do nothing.
971
Screen Reference
Enhanced Mode Activation

If you enter this FAC when your system is a Basic multimedia complex, it will become an Enhanced multimedia complex. If you enter this FAC when your system is an Enhanced mode station it will do nothing.
Multimedia Call Access Code

If you enter this FAC from any voice station, it indicates to Avaya Communication Manager that you are making an Enhanced mode multimedia call. If you originate a multimedia call with the multimedia call access code, it will originate a call according to the Default Multimedia Parameters selected on the Feature Related System Parameters screen.
Multimedia Data Conference Activation

If you enter this FAC from any voice station that is participating in a multimedia call, it will alert Avaya Communication Manager that you want to enable data collaboration with the other parties on the call. If you enter this FAC a second time, it will give denial treatment (since a collaboration session is already active). This FAC only applies to voice stations on servers equipped with ESM adjuncts.
Multimedia Data Conference Deactivation

If you enter this FAC from the telephone that enabled data collaboration on a multimedia mode call, it will deactivate the data session and revert to a voice and video call. If a user enters this FAC while participating in a data-collaboration multimedia call that the user did not initiate, the system responds with denial treatment.
Multimedia Multi-Address Access Code

The multimedia multi-address access code is similar to the multimedia call access code. It allows origination of a multimedia call from a voice station. It is used when the destination being dialed requires a different address for each of the 2 B-channels. For example, ISDN-BRI provided by a Central Office is provisioned with separate listed directory numbers for each B-channel. In order to make a 2B multimedia call to such a device, two sets of addresses must be entered. Originating a multimedia call with the multimedia multi-address access code will originate a call according to the Default Multimedia Parameters selected on the Feature-Related System-Parameters screen.
Multimedia Parameter Access Code

This FAC can be entered by any voice station to indicate to Avaya Communication Manager that you want to initiate a multimedia mode call with a specific bearer capability. This FAC would be followed by a 1 or 2 to indicate the following parameter selections respectively: 2x64 (unrestricted initial system default), 2x56 (restricted).
Feature Access Code
Field descriptions for MLPP features page

The feature access codes on this page pertain only to Multiple Precedence and Preemption (MLPP) calls. Figure 334: Feature Access Code (FAC) screen
change feature-access-codes FEATURE ACCESS CODE (FAC) MLPP Features Precedence Calling Access Code: 8 Page 8 of x
WNDP PRECEDENCE ACCESS CODES: Flash Override Access Flash Access Immediate Access Priority Access Routine Access
Code: Code: Code: Code: Code:
90 91 92 93 94
Precedence Calling Access Code

Enter a Feature Access Code that conforms to your dial plan, to be used to access the Multiple Level Precedence and Preemption feature.
WNDP PRECEDENCE ACCESS CODES

The system uses a feature access code to determine the precedence level for a call when the Worlwide Numbering and Dial Plan (WNDP) feature is active. Different feature access codes will be assigned for each PRECEDENCE level. When the WNDP feature is not active, the user will dial the PRECEDENCE CALLING feature access code followed by a digit indicating the precedence level of the call.
Flash Override Access Code

Enter a FAC to correspond with the Flash Override preemption level.
Flash Access Code

Enter a FAC to correspond with the Flash preemption level.
973
Screen Reference
Immediate Access Code

.Enter a FAC to correspond with the Immediate preemption level.
Priority Access Code

.Enter a FAC to correspond with the Priority preemption level.
Routine Access Code

.Enter a FAC to correspond with the Routine preemption level.

This screen implements system parameters associated with various system features. Note: This screen used to contain Call Coverage and Call Forwarding parameters. These fields have been moved to a separate screen, which you can access with the command change system-parameters coverage-forwarding.
Note:

change system-parameters features FEATURE-RELATED SYSTEM PARAMETERS Self Station Display Enabled? n Trunk-to-Trunk Transfer? none Automatic Callback - No Answer Timeout Interval (rings): 4_ Call Park Timeout Interval (minutes): 10 Off-Premises Tone Detect Timeout Interval (seconds): 20_ AAR/ARS Dial Tone Required? y Music/Tone On Hold: music Music (or Silence) On Transferred Trunk Calls: all DID/Tie/ISDN/SIP Intercept Treatment: attd Internal Auto-Answer of Attd-Extended/Transferred Calls? Automatic Circuit Assurance (ACA) Enabled? ACA Referral Calls: ACA Referral Destination: ACA Short Holding Time Originating Extension: ACA Long Holding Time Originating Extension: Abbreviated Dial Programming by Assigned Lists: Auto Abbreviated/Delayed Transition Interval(rings): Protocol for Caller ID Analog Terminals: Display Calling Number for Room to Room Caller ID Calls? y y local ________ ______ ______ page 1 of x
Port: _______
Bellcore
975
Screen Reference
AAR/ARS Dial Tone Required

A second dial tone provides feedback to the user that additional dialing can occur. Valid entries y/n Usage Enter y to indicate a second dial tone is to be given to the calling party on a incoming tie or DID trunk call that is to be routed via AAR/ARS.
Abbreviated Dial Programming by Assigned Lists

Valid entries y n Usage Enter y to allow programming by stations assigned list. Enter n if using Program Access code to indicate which personal list is to be programmed.
ACA Referral Calls

Indicates where ACA referral calls generate. This field only appears when the Automatic Circuit Assurance (ACA) Enabled field is y.) Valid entries local primary remote Usage Local referral calls generate on and for the local switch. Primary referral calls generate on the local switch for remote servers/switches as well as the local switch. Remote referral calls generate at another server in a DCS network. In this case, the remote node number must also be entered. The remote node number is the same node number as defined on the Dial Plan screen. Also, ACA button status transmits to other servers/ switches when in a DCS network.
ACA Referral Destination

The specified extension should be equipped with a display module. This field only appears if ACA Referral Calls is local or primary. Valid entries An extension Usage Enter the extension on a local server running Communication Manager that is to receive the ACA referral call. Enter attd for attendant.
attd
ACA Remote PBX Identification

This field only appears if ACA Referral Calls is remote. Valid entries 1 to 63 Usage Enter a number to identify the switch in a DCS network that makes the referral call. Do not define the remote server/switch identified in this field as local on the systems Dial Plan screen.
ACA Short Holding Time Originating Extension and ACA Long Holding Time Originating Extension
Valid entries An unassigned extension Usage Do not use the same extension number for both fields. The specified extensions are assigned automatically by the system when the screen is submitted. These fields only display if ACA Referral Calls is local or primary.
Auto Abbreviated/Delayed Transition Interval (rings)

Valid entries 1 to 16 Usage Enter the number of rings before an automatic abbreviated/ delayed transition is triggered for a call.
977
Screen Reference
Automatic Callback No Answer Timeout Interval (rings)

Valid entries 2 to 9 Usage Enter the number of times the callback call rings at the calling station before the callback call is canceled.
Automatic Circuit Assurance (ACA) Enabled

If Automatic Circuit Assurance (ACA) Enabled is n, associated ACA fields will not display. Must have an aca-halt button administered on the users station. If you enable this feature, complete the following ACA-related fields. Valid entries y n Usage Enter y if ACA measurements will be taken. Otherwise, enter n.
Call Park Timeout Interval (minutes)

Valid entries 1 to 90 Usage Enter the number of minutes a call remains parked before it cancels.
DID/Tie/ISDN/SIP Intercept Treatment

Valid entries A recorded announcement extension Usage Toll charges do not apply to DID and private network calls routed to an announcement. Note: If entering a Multi-Location Dial Plan shortened extension, note the following: When entering a Multi-Location Dial Plan shortened extension in a field designed for announcement extensions, certain administration end validations that are normally performed on announcement extensions are not done, and resultant warnings or submittal denials do not occur. The shortened extensions also do not appear in any display or list that shows announcement extensions. Extra care should be taken to administer the correct type of announcement for the application when assigning shortened extensions.
Note:
attd
For system security, Avaya recommends entering attd in this field. This routes intercept calls to the attendant and, if the attendant receives several of these, they will know a problem exists.
Display Calling Number for Room to Room Caller ID Calls

Valid entries y/n Usage Enter y to display the calling number for room to room hospitality calls.
979
Screen Reference
Internal Auto-Answer of Attd-Extended/Transferred Calls

This only applies to digital telephones (except BRI) with a headset or speakerphone capability. Valid entries attd-extended both none transferred Usage Enter attd-extended to enable IAA for only attendant extended calls. Enter both to enable IAA for station transferred and attendant extended calls. Enter none to disable IAA for all calls. Enter transferred to enable IAA for only station transferred calls.
Music (or Silence) On Transferred Trunk Calls

Valid entries all Usage Enter all to allow all transferred trunk calls to receive music until the call is answered if the Music-on-Hold feature is available. Enter no if trunk callers are to hear music (or silence if Music-on-Hold is not administered) while waiting to be transferred, and then ringback as soon as the transfer is completed till the call is answered. Enter call-wait if trunk calls transferred to stations that require the call to wait hear music (if administered); all other transferred trunk calls receive ringback tone.
no
call-wait
Music/Tone on Hold
If you use equipment that rebroadcasts music or other copyrighted materials, you may be required to obtain a copyright license from, or pay fees to, a third party. You can purchase a Magic OnHold system, which does not require such a license, from Avaya or our business partners. This field does not appear if Tenant Partitioning is y on the System-Parameters Customer-Options screen. In that case, use the Tenant screen to establish Music on Hold. Valid entries music tone none Usage Indicates what a caller hears while on hold.
Off-Premises Tone Detect Timeout Interval (seconds)

Valid entries 5 to 25 Usage The number of seconds a call progress tone receiver (CPTR) tries to detect dial tone from a trunk during dialing. Once the time-out interval occurs, the call either outpulses on the trunk or gets intercept treatment depending on the setting of the Outpulse Without Tone field on page 6 of this screen.
Port
Indicates the port number that provides Music-on-Hold access. This requires a port on a TN763 Auxiliary Trunk circuit pack or any supported Analog Line circuit pack. Appears when Music/ Tone on Hold is music. Enter the necessary characters. Valid entries 01 to 44 (DEFINITY R) or 01 to 03 (DEFINITY CSI, SI) or 1 to 64 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect / S8300 Media Server) A to E 0 to 20 01 to 04 (Analog TIE trunks) 01 to 31 Usage First and second characters are the cabinet number
Third character is the carrier Fourth and fifth character are the slot number Six and seventh characters are the circuit number 1 of 2
981
Screen Reference
Valid entries 1 to 80 (DEFINITY R, CSI) or 1 to 10 (DEFINITY SI) or 1 to 250 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect / S8300 Media Server) V1 to V9 01 to 31
Usage Gateway
Module Circuit 2 of 2
Protocol for Caller ID Analog Terminals

Determines the protocol/tones sent to a Caller ID telephone. Valid entries Bellcore V23-Bell Usage Enter Bellcore for Bellcore protocol with 212 modem protocol tones. Used in the U.S. and similar countries. Enter V23-Bell for Bellcore protocol with V.23 modem tones. Used in Bahrain and similar countries.
Self Station Display Enabled

Use this field to control the use of the inspect button for digital display phones. Self Station Display allows a user to display the primary extension associated with a digital display telephone. There are two methods: (1) enter a feature access code (FAC), and (2) use the inspect button. In either case, the display shows the primary extension associated with the telephone where the FAC or normal or exit button is entered. In the case of the FAC, the display continues until a display-altering event occurs (for instance, going on-hook or receiving an incoming call). In the case of the inspect button, the display continues until the user presses the normal or exit button or until a display-altering event occurs. Valid entries y n Usage The primary extension does display when the inspect button is pressed. The extension does not display when the inspect button is pressed.
Trunk-to-Trunk Transfer
Regulations in some countries control the settings for this field. See your Avaya technical support representative for assistance. Valid entries all Usage Enter all to enable all trunk-to-trunk transfers. This allows telephone users to set up trunk-to-trunk transfer, go on-hook without disconnecting the call, and forward the call to a remote location. Enter restricted (restricted public) to restrict all public trunks (CO, WATS, FX, CPE, DID, and DIOD). Enter none to restrict all trunks (except CAS and DCS) from being transferred.
restricted none

change system-parameters features page 2 of x FEATURE-RELATED SYSTEM PARAMETERS LEAVE WORD CALLING PARAMETERS Maximum Number of Messages Per Station: 10 Maximum Number of External Calls Logged Per Station: 0 Message Waiting Indication for External Calls? n Stations with System-wide Retrieval Permission (enter extension) 3: attd 5: 7: 9: 1: 34430 2: 34412 4: 6: 8: 10: WARNING! SEE USER DOCUMENTATION BEFORE CHANGING TTI STATE Terminal Translation Initialization (TTI) Enabled? _ TTI State: _______ TTI Security Code: _______ Customer Telephone Activation (CTA) Enabled? _ Record CTA/PSA/TTI Transactions in History Log? _ COR for PSA Dissociated Sets: _ CPN, ANI for PSA Dissociated Sets: _ Prohibit Bridging Onto Calls with Data Privacy? _ Enhanced Abbreviated Dial Length (3 or 4)? _ Record All Submission Failures in History Log? _ Record PMS/AD Transactions in History Log?_ Record IP Registrations in History Log? Default Multimedia Outgoing Trunk Parameter Selection: 2x64
983
Screen Reference
LEAVE WORD CALLING PARAMETERS

Maximum Number of Messages Per Station
Valid entries 0 to 125 Usage The maximum number of LWC Messages that can be stored by the system for a telephone at a given time.
Maximum Number of External Calls Logged Per Station

When an external call is not answered, the server running Communication Manager keeps a record of up to 15 calls (provided information on the caller identification is available) and the telephones message lamp lights. The telephone set displays the names and numbers of unsuccessful callers
.
Usage The maximum number of calls that can be logged for each user. The assigned number cannot be larger than the entry in the Maximum Number of Messages Per Station (when MSA not in service) field.
Message Waiting Indication for External Calls

Provides a message waiting indication when external calls are logged. Valid entries y n Usage The message waiting indication for a particular station is on whenever an external call is logged. The log of external calls has no impact on the message waiting indication.
COR for PSA Dissociated Sets

Valid entries 1 to 95 or blank Usage Enter the class of restriction to apply to calls made from dissociated telephones. See "Personal Station Access" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information.
CPN, ANI for PSA Dissociated Sets

Appears when the COR for PSA Dissociated Sets field is non-blank. Specifies the ISDN calling party number (CPN), R2-MFC ANI, and CAMA CESID applied to calls made from PSA dissociated sets, if no system-wide calling party information has been administered for those protocols on their respective administration screens. Valid entries 1 to 20 digits Usage Enter the calling party number or automatic number identification for calls made from dissociated telephones.
Customer Telephone Activation (CTA) Enabled

Valid entries y/n Usage If y, you can use #* to automatically activate telephones after administration. See Installing New Phones for more information.
Default Multimedia Outgoing Trunk Parameter Selection

Does not appear on S8700 or S8710 IP-Connect. Valid entries 2x56 2x64 Usage Sets default parameter for bandwidth and bearer for all video calls.
985
Screen Reference
Enhanced Abbreviated Dial Length (3 or 4)

The administrator may not be able to use all entry slots because of system capacity constraints. Valid entries 3 4 Usage A value of 3 makes 1000 Enhanced List entries available to the administrator A value of 4 makes 10,000 entries available.
Prohibit Bridging Onto Calls with Data Privacy

Valid entries y/n Usage Enter y to protect calls from bridge-on by any party, including Service Observing, Intrusion, Verify, and Bridging.
Record All Submission Failures in History Log

Allows submission failures to be recorded on the history log. Valid entries y/n Usage Enter y to record submission failures on the history log.
Record CTA/PSA/TTI Transactions in History Log

Use this field to record when extensions and physical phones move between ports without additional administration from the administrator of Avaya Communication Manager. Valid entries y/n Usage Enter y to start records for ACTR, TTI, and PSA transactions (extension and telephone moves between ports) in the history log. You access these transactions via the List History command.
Record IP Registrations in History Log

Allows the logging of IP registrations in the history log. Valid entries y/n Usage Enter y to record IP registrations on the history log.
Record PMS/AD Transactions in History Log

Allows PMS and abbreviated dialing button transactions to be recorded on the history log. Valid entries y/n Usage Enter y to record PMS or abbreviated dialing button transactions on the history log.
Stations With System-wide Retrieval Permission (enter extension)

An extension must be removed from this list before the station is removed from the system. The server running Communication Manager refers to the extensions on this list as "super-retrievers." Valid entries An assigned extension. attd Usage Enter up to 10 telephone extension numbers that can retrieve LWC Messages or External Call Log records for all other telephones. A VDN extension is not allowed. An entry of attd gives retrieval permission to all attendants.
987
Screen Reference

change system-parameters features FEATURE-RELATED SYSTEM PARAMETERS TTI/PSA PARAMETERS WARNING! SEE USER DOCUMENTATION BEFORE CHANGING TTI STATE Terminal Translation Initialization (TTI) Enabled? TTI State: ________ TTI Security Code: Record CTA/PSA/TTI Transactions in History Log? Enhanced PSA Location/Display Information Enabled? Default COR for PSA Dissociated Sets: __ _______ __ __ ___ page 3 of x
Customer Telephone Activation (CTA) Enabled? __
Customer Telephone Activation (CTA) Enabled

Valid entries y n Usage Enter y if you want the Customer Telephone Activation feature for your system. Enter n if you do not want the Customer Telephone Activation feature for your system.
Default COR for PSA Dissociated Sets

Valid entries 0 to 95 or blank Usage Specify the Class of Restriction (COR) that the system uses for calls made from dissociated telephones.
Enhanced PSA Location/Display Information Enabled

The system displays this field only when the when the Terminal Translation Initialization (TTI) field is y Valid entries y Usage Enter y, if you want the system to display:
PSA login and associated station information when a station is PSA associated. PSA logout and the port when a station is PSA dissociated.
Enter n if you do not want the sytsem to display PSA information.
Record CTA/PSA/TTI Transaction in History Log

Valid entries y Usage Enter y if you want the system to record Cutomer Telephone Activation (CTA), Personal Station Activation (PSA), and TTI transactions in the system history log. Enter n if you do not want the system to record Customer Telephone Activation (CTA), Personal Station Activation (PSA), and TTI transactions in the system history log.
Terminal Translation Initialization (TTI) Enabled

For more information on TTI, see "Terminal Translation Initialization" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205. You should contact your Avaya technical support representative before making changes to TTI settings. Valid entries y Usage Enter y to start ACTR, TTI, and PSA transactions (extension and telephone moves between ports). You can administer this field only if the Terminal Trans. Init. (TTI) field on the Customer Options screen is y. Enter n to remove existing TTI port translations and make sure no new TTI port translations are generated.
989
Screen Reference
TTI Security Code

Valid entries 1 to 7 digits Usage Enter a one-digit to seven-digit number that a TTI user must use when the user accesses TTI from a telephone or data terminal. The system displays this field only when the Terminal Translation Initialization (TTI) field is y.
TTI State
Enter the type of port translation that you want for the system to use for unadministered digital ports. The default is voice. Valid entries data Usage Enter data, if you want a stand-alone data module to the be the TTI port translation for your system. The activation and deactivation sequence is entered at data terminal. Enter resume, if you want TTI to be available after TTI has been manually suspended. The state of TTI returns to the state that it was in before TTI was manally suspended. Enter suspend to make TTI voice or TTI data translataions temporarily unavailable. The system does not remove existing TTI translations. Enter voice, if you want voice or voice/data terminal to be the TTI port translation for the system. The activation and deactivation sequence is entered from a telephone.
resume
suspend
voice

change system-parameters features page 4 of x FEATURE-RELATED SYSTEM PARAMETERS Reserved Slots for Attendant Priority Queue: 5_ Time Before Off-Hook Alert: 10__ Emergency Access Redirection Extension: ________ Number of Emergency Calls Allowed in Attendant Queue: __ Call Pickup Alerting? n Temporary Bridged Appearance on Call Pickup? y Call Pickup on Intercom Calls? y Directed Call Pickup? n Extended Group Call Pickup: flexible Deluxe Paging and Call Park Timeout to Originator? n Controlled Outward Restriction Intercept Treatment: tone Controlled Termination Restriction (Do Not Disturb): tone Controlled Station to Station Restriction: tone AUTHORIZATION CODE PARAMETERS Authorization Code Enabled? y Authorization Code Length: 7 Authorization Code Cancellation Symbol? # Attendant Time Out Flag? n Display Authorization Code? _ Controlled Toll Restriction Replaces: station-station Controlled Toll Restriction Intercept Treatment: extension 3000
Call Pickup Alerting

This provides pickup group members with a visual indication on the Call Pickup status lamp of calls eligible to be answered via Call Pickup
.
Valid entries y/n
Usage Enter y to enable Call Pickup Alerting on a system-wide basis.
991
Screen Reference
Call Pickup on Intercom Calls

Valid entries y Usage Enter y to allow a users or Agent LoginIDs call, ringing as an intercom call, to be picked up using the Call Pickup or Directed Call Pickup features. This field controls the use of this feature throughout the system. Enter n to prevent the use of these features to pickup an intercom call.
Controlled Outward Restriction Intercept Treatment

Enter the type of intercept treatment the caller receives when the call is outward restricted. Valid entries announcement Usage Provides a recorded announcement to calls that cannot be completed as dialed. You select and record the message. The calling party receives indication that the call is receiving Intercept Treatment. Enter the extension number for the announcement in the associated field. Note: If entering a Multi-Location Dial Plan shortened extension, note the following: When entering a Multi-Location Dial Plan shortened extension in a field designed for announcement extensions, certain administration end validations that are normally performed on announcement extensions are not done, and resultant warnings or submittal denials do not occur. The shortened extensions also do not appear in any display or list that shows announcement extensions. Extra care should be taken to administer the correct type of announcement for the application when assigning shortened extensions..
Note:
attendant
Allows attendants to provide information and assistance to outgoing calls that cannot be completed as dialed or that are transferred to incomplete or restricted stations. Enter the extension number for the extension in an associated field. May not be a VDN extension. Provides a siren-type tone to internal calls that cannot be completed as dialed
extension tone
Controlled Station-to-Station Restriction

Enter the type of intercept treatment the caller receives when the call is placed to a restricted telephone. Valid entries announcement Usage If announcement is entered, an associated extension number field displays. Enter the extension of the restricted telephone in the field. Intercepted calls are redirected to the attendant. If extension is entered, an associated extension number field displays. Enter the extension of the restricted telephone in the field. Intercepted calls receive intercept (siren) tone.
attendant extension (may not be a VDN extension) tone
Controlled Termination Restriction (Do Not Disturb)

Enter the type of intercept treatment the caller receives when the call is placed to a termination restricted telephone. Valid entries announcement attendant coverage extension tone Usage If announcement is entered, complete an associated extension number field. Redirects intercepted calls to the attendant. Redirects intercepted calls to coverage. If extension is entered, complete an associated extension number field. May not be a VDN extension, Provides a siren-type tone to calls that cannot be completed as dialed.
993
Screen Reference
Deluxe Paging and Call Park Timeout to Originator

Paged calls that are to be parked require separate activation of the Call Park feature. All parked calls that time out return to the attendant. Valid entries y Usage Enter y to enable the Loudspeaker Paging - Deluxe feature that essentially integrates the Loudspeaker Paging and Call Park features. All parked calls that time out (not answered by paged party) return to the parking party. Enter n to enable the Loudspeaker Paging feature.
Directed Call Pickup

Feature use by individual stations, attendants, or EAS agents can be controlled by COR. Valid entries y n Usage Enter y to allow use of the Directed Call Pickup feature across the system. Enter n to prevent feature use.
Emergency Access Redirection Extension

Valid entries An assigned extension Usage Enter the assigned extension number (can be a VDN) where emergency queue overflow will redirect.
Extended Group Call Pickup

Enables call pickup groups to answer calls directed to another call pickup group. Valid entries flexible simple none Usage Flexible feature version supporting a one-to-n (pickup group-to-extended pickup group) mapping. Simple feature version with a one-to-one pickup group-to-extended pickup group mapping supported. Extended group call pickup not supported.
Number of Emergency Calls Allowed in Attendant Queue

Valid entries 0 to 75 Usage Enter the number of emergency calls allowed in the attendant queue before additional calls are routed to the backup extension.
Reserved Slots for Attendant Priority Queue

Valid entries 2 to 75 Usage Enter the number of calls that can go in to the emergency queue
Temporary Bridged Appearance on Call Pickup

Valid entries y Usage Enter y to allow a temporary bridged appearance for calls answered with the Call Pickup or Directed Call Pickup features. This field controls this capability on a system-wide basis. Enter n to prevent the temporary bridged appearance of calls answered with these features.
995
Screen Reference
Time Before Off-Hook Alert

Valid entries 1 to 3000 seconds Usage Enter the time in seconds that a telephone with an Off-Hook Alert Class of Service can remain off-hook (after intercept tone has started) before an emergency call is sent to the attendant.
AUTHORIZATION CODE PARAMETERS

Attendant Time Out Flag
If this field is not enabled, the caller receives Intercept tone. This flag affects only remote users or incoming calls over trunks requiring an authorization code. This field only appears if Authorization Codes Enabled is y. Valid entries y/n Usage Enter y if a call is to be routed to the attendant if the caller does not dial an authorization code within 10 seconds or dials an invalid authorization code.
Authorization Code Cancellation Symbol

Enter the symbol a caller must dial to cancel the 10-second wait period during which the user can enter an authorization code. This field only appears when Authorization Code is y. Valid entries # 1 Usage Enter the cancellation code # if the main and tandem servers/switches are both of the same type. Enter the cancellation code 1 if an Avaya System 85 or DIMENSION PBX switch is part of the complex/ network.
Authorization Code Length

This field only appears and must be completed if Authorization Codes Enabled is y. This is the number of digits that must be assigned to the Authorization Code (AC) field on the Authorization Code screen.
!
SECURITY ALERT:
SECURITY ALERT: You enhance your systems security by using the maximum length for your authorization code. Valid entries 4 to 13 digits Usage Enter a number that defines the number of digits (length) in the Authorization Code field.
Authorization Codes Enabled

This field cannot be administered if Authorization Codes is not enabled on the System-Parameters Customer-Options screen.
!
SECURITY ALERT:
SECURITY ALERT: To maintain system security, Avaya recommends that Authorization Codes be used. Valid entries y/n Usage Enter y to enable Authorization Codes on a systemwide basis.
997
Screen Reference
Controlled Toll Restriction Intercept Treatment

Appears when the Controlled Toll Restriction Replaces field is outward or station-to-station. This field applies an intercept treatment to a toll call during the call processing. Valid entries announcement Usage A sub-field appears to the right if announcement is used. If the entry is announcement, enter the assigned announcement extension. Intercepted calls are redirected to the attendant. A sub-field appears to the right if extension is used. If the entry is extension, enter the extension assigned to station or individual attendant. Intercepted calls receive intercept (siren) tone.
attendant extension
tone
Controlled Toll Restriction Replaces

This field activates the Controlled Toll Restriction feature. Valid entries outward station-station none Usage The value that you choose for this field will be replaced by controlled toll restriction. In other words, if you choose station-station, you will not be able to use station-station restrictions unless you reset this field.
Display Authorization Code

This field applies only to DCP, not to BRI or hybrid sets.
!
SECURITY ALERT:
SECURITY ALERT: To enhance your systems security, set Display Authorization Code to n. Valid entries y n Usage Enter y to allow authorization code digits to display on the set during the dialing. Enter n if these digits should not display.

change system-parameters features FEATURE-RELATED SYSTEM PARAMETERS SYSTEM PRINTER PARAMETERS System Printer Endpoint: ____ EIA Device Bit Rate: 9600 Emergency Extension Forwarding (min): 10 SYSTEM-WIDE PARAMETERS Switch Name: ________________ page 5
Lines Per Page: 60
MALICIOUS CALL TRACE PARAMETERS Apply MCT Warning Tone? n MCT Voice Recorder Trunk Group: ___ Delay Sending Release (seconds)? SEND ALL CALLS OPTIONS Send All Calls Applies to: station Auto Inspect on Send All Calls? n UNIVERSAL CALL ID Create Universal Call ID (UCID)? n UCID Network Node ID: ___
SYSTEM PRINTER PARAMETERS

The system printer is the printer dedicated to support scheduled reports.
EIA Device Bit Rate

This field does not appear for DEFINITY R, S8700 or S8710 IP-Connect, S8700 or S8710 Multi-Connect
.
Valid entries 1200 2400 4800 9600
Usage Enter the required printer speed setting.
999
Screen Reference
Lines Per Page

Valid entries 24 to 132 Usage Enter the number of lines per page required for the report.
System Printer Endpoint

Note: The eia option is not available for DEFINITY R. Valid entries Data module extension eia SYS_PRNT Usage Does not appear for S8700 or S8710 IP-Connect. Associated with the System printer. Does not appear for S8700 or S8710 IP-Connect. If the DCE jack is used to interface the printer. Use this value if the system printer is connected over a TCP/ IP link, and the link is defined as SYS_PRNT on the IP Services screen.
Note:
blank
Emergency Extension Forwarding (min)

If an emergency call should drop (get disconnected), the public safety personnel will attempt to call back. If the ELIN that was sent was not equivalent to the callers extension number, the return call would ring some other set than the one that dialed 911. To overcome that limitation, you can automatically forward that return call to the set that placed the emergency call for an administered period of time. This Emergency Extension Forwarding only applies if the emergency location extension number is an extension on the same PBX as the extension that dialed 911. Customers who have several PBXs in a campus should assign emergency location extensions accordingly. This field sets the Emergency Extension Forwarding timer for all incoming trunk calls if an emergency call gets cut off (drops). Valid entries 0 to 999 Usage Type a number between 0 and 999 that represents the time (in minutes) that an incoming trunk call will forward to the extension that made the initial 911 call. The default value for both new installs and upgrades is 10.
Note:
Note: If a user at the emergency location extension (the extension that made the initial 911 call) manually turns off the Call Forwarding feature, the feature is off no matter how many minutes might remain on the timer.
SYSTEM-WIDE PARAMETERS
Switch Name
Valid entries Any keyboard character Usage Enter up to 20 alpha-numeric characters for identification.
MALICIOUS CALL TRACE PARAMETERS

Apply MCT Warning Tone
Valid entries y/n Usage Enter y to provide an audible tone to the controlling station when an MCT recorder is actively recording a malicious call.
Delay Sending RELease (seconds)

This field specifies the amount of time DEFINITY waits before sending an ISDN release message in response to receiving an ISDN disconnect message. This field appears only if, on the System-Parameters Customer-Options screen, the Malicious Call Trace field is y. Valid entries 0 to 30 Usage Enter the number in increments of 10.
1001
Screen Reference
MCT Voice Recorder Trunk Group

Assign the trunk group for MCT voice recorders. Valid entries 1 to 666 or blank 1 to 2000 or blank Usage group number for DEFINITY R, CSI, SI group number for S8700 or S8710 IP-Connect
SEND ALL CALLS OPTIONS

Auto Inspect on Send All Calls
Valid entries y Usage If set to y, allows you to be presented automatically with Calling Party information for calls which are silently alerting their station because of the Send-All-Calls feature. If set to n, you are not guaranteed a Calling Party display for calls sent directly to Coverage by the Send-All-Calls feature.
Send All Calls Applies to

Valid entries station Usage If set to station, any call to that station, regardless of the number dialed, causes calls to that stations own extension to be sent immediately to Coverage, or causes calls to different extensions assigned to the station as bridged appearances to become Ring-Ping notification if Redirect Notification field is y. When set to extension, only the calls sent to that extension are placed to coverage.
extension
UNIVERSAL CALL ID
Create Universal Call ID (UCID)
Valid entries y n Usage If set to y, DEFINITY will generate UCID for each call when necessary. If set to n, the DEFINITY will not generate a UCID for any call.
UCID Network Node ID

Enter a number unique to this server/switch in a network of switches. Valid entries 1 to 32767 or blank Usage This number is an important part of the UCID tag and must be unique to the server/switch.
1003
Screen Reference

change system-parameters features page 6 FEATURE-RELATED SYSTEM PARAMETERS Public Network Trunks on Conference Call: 5 Auto Start? Conference Parties with Public Network Trunks: 6 Auto Hold? Conference Parties without Public Network Trunks: 6 Attendant Tone? Night Service Disconnect Timer (seconds): 180 Bridging Tone? Short Interdigit Timer (seconds): 3 Conference Tone? Unanswered DID Call Timer (seconds): ____ Intrusion Tone? Line Intercept Tone Timer (seconds): 30 Special Dial Tone? Long Hold Recall Timer (seconds): Mode Code Interface? Reset Shift Timer (seconds): 0 Station Call Transfer Recall Timer (seconds): 0 DID Busy Treatment: tone Invalid Number Dialed Intercept Treatment: Announcement _____ Allow AAR/ARS Access from DID/DIOD? _ Allow ANI Restriction on AAR/ARS? _ Use Trunk COR for Outgoing Trunk Disconnect? _ 7405ND Numeric Terminal Display? n 7434ND? n DISTINCTIVE AUDIBLE ALERTING Internal: 1 External: 2 Priority: 3 Attendant Originated Calls: DTMF Tone Feedback Signal to VRU - Connection: _ Disconnection: _
n n y n n n n n
7405ND Numeric Terminal Display

Valid entries y/n Usage If enabled, this allows you to use 7405ND in the Type field of the Station screen. This is not an actual telephone type, but you can use this to define ports for certain types of Octel Messaging Division voice messaging systems. This numeric display setting sends only numbers, and not names, to the Octel system.
7434ND
Valid entries y/n Usage If enabled, this allows you to use 7434ND in the Type field of the Station screen. This is not an actual telephone type, but you can use this to define ports for certain types of Octel Messaging Division systems. Use this value if your voice messaging system operates in Bridged Mode.
Allow AAR/ARS Access from DID/DIOD

Valid entries y/n Usage Enter y to allow calls for DID and DIOD type trunk groups to complete calls using ARS or AAR.
Allow ANI Restriction on AAR/ARS

(For Russia only) If a call is placed over a Russian shuttle trunk or a Russian rotary trunk via an AAR or ARS entry with the ANI Req field set to r, then ANI is requested just like a y entry. However, if the ANI request fails, the call immediately drops. All other trunk types treat the r entry as a y. Valid entries y Usage The ANI Req field on the AAR and ARS Digit Analysis Table and the AAR and ARS Digit Conversion Table permits the additional value of r(estricted). The ANI Req field on the two screens takes only the current values of n and y.
Attendant Tone
Valid entries y/n Usage Enter y to provide call progress tones to the attendants.
1005
Screen Reference
Auto Hold
Valid entries y/n Usage Enter y to enable the Automatic Hold feature on a system-wide basis.
Auto Start
If this field is enabled, the Start buttons on all attendant consoles are disabled. Valid entries y/n Usage Enter y to enable the Automatic Start feature.
Bridging Tone
Valid entries y/n Usage Enter y to apply a bridging tone when calls are bridged on primary extensions.
Conference Parties with Public Network Trunks

If the value of the Public Network Trunks on Conference Call field is 0, this field will not appear on the screen. Valid entries 3 to 6 Usage Specify the maximum number of parties allowed in a conference call involving a public network subscriber.
Conference Parties without Public Network Trunks

Valid entries 3 to 6 Usage Enter a number to specify the maximum number of parties allowed in a conference call involving no public network trunks.
Conference Tone
Note: Bridging and Conference Tones are not supported by all countries. If these tones are enabled for countries other than Italy, Belgium, United Kingdom, or Australia, the tones will be equivalent to no tone (silence) unless the tone is independently administered or customized on the Tone Generation screen. Valid entries y/n Usage Enter y to provide conference tone as long as three or more calls are in a conference call.
Note:
DID Busy Treatment

Specifies how to handle a direct inward dialing (DID) call to a busy station. Valid entries attendant tone Usage Call is routed to attendant. Caller hears a busy tone.
Intrusion Tone
Valid entries y/n Usage Enter y to apply an intrusion tone (executive override) when an attendant intrudes on the call.
1007
Screen Reference
Invalid Number Dialed Intercept Treatment

Enter the type of intercept treatment the end-user hears after dialing an invalid number. Valid entries announcement Usage Provides a recorded announcement when the end-user dials an invalid number. You select and record the message. Enter the extension number for the announcement in the associated field. Default. Provides intercept tone when the end-user dials an invalid number.
tone
Line Intercept Tone Timer (seconds)

Valid entries 0 to 60 Usage Enter a number to specify how long an analog station user can wait after hearing warning tone without going on hook, before the station is placed in the lockout state.
Long Hold Recall Timer (seconds)

You can administer the system to remind a user that a call has been on hold for too long. Valid entries 0 to 999 Usage Enter a number between 0 and 999; 0 deactivates the timer. This value is the number of seconds a call can be on hold before the system re-alerts the user to remind them of the call.
Mode Code Interface

Note: If you make a change to this field, you must log off and log back on to effect the permission changes to get to the Mode Code Related System Parameters on page 1283. Valid entries y/n Usage A y entry allows you to use the Mode Code Voice Mail System Interface to connect the server running Communication Manager over a DTMF interface to INTUITY AUDIX or other vendors voice-mail systems.
Note:
Night Service Disconnect Timer (seconds)

Valid entries 10 to 1024 or blank Usage Enter a number or blank to indicate how long a trunk call can be unanswered during night service before being disconnected. The trunk must not have Disconnect Supervision for this timer to apply.
Public Network Trunks on Conference Call

Indicates the number of public network trunks allowed on a conference call
.
Usage If this field is 0, the Conference Parties with Public Network Trunks field will not appear on the screen.
1009
Screen Reference
Reset Shift Timer (seconds)

Used only for station-to-station calls or private network calls using ISDN trunks. Valid entries 0 to 255 Usage Specifies the number of seconds that reset shift dial tone is audible before busy tone is heard. Reset shift dial tone allows the user to dial a new extension by dialing one new digit that replaces the last digit of the extension previously dialed. The new digit replaces the last digit of the extension previously dialed. Enter 0 to disable this feature.
Short Interdigit Timer (seconds)

Valid entries 3 to 9 Usage Enter a number to limit the time that digit analysis will wait for the next digit when it has predicted that all the digits have already been collected.
Special Dial Tone

Special dial tone notifies an analog-telephone user if certain features are still active when the user goes off-hook. These features include:

Call Forwarding Send All Calls Do Not Disturb Valid entries y/n Usage Enter y to use the Special Dial Tone. You must have a TN2182 circuit pack.
Station Call Transfer Recall Timer (seconds)

Allows a user-transferred call (station-to-station, a trunk call, or a DCS call) to re-terminate with priority ringing back to the station user who initiates the transfer operation if the transfer-to party does not answer the call within the administered Station Call Transfer Recall timer.
.
Usage Enter the time in seconds before a call redirects back to the station user who initiated the transfer operation. Enter 0 to disable this feature.
Unanswered DID Call Timer (seconds)

Enter number or blank to limit how long a DID call can remain unanswered before routing to the DID/TIE/ISDN Intercept Treatment feature. This timer interacts with the nonadministrable 50 second Wait for Answer Supervision Timer (WAST). The WAST timer overrides this field. Thus if this field is set to a value equal to or greater than 50 seconds, the caller receives intercept tone instead of the normal attendant or announcement treatment that is given when the Unanswered DID Call Timer expires before the WAST. If the Unanswered DID Call Timer expires while the DID call is being processed by call vectoring, the timer is ignored. See Wait Answer Supervision Timer in this section. Valid entries A number between 10 and 1024 blank Usage Enter a number to indicate how long a DID call can remain unanswered before routing to the DID/TIE/ISDN Intercept Treatment feature. Disables the timer.
1011
Screen Reference
Use Trunk COR for Outgoing Trunk Disconnect

Use this field to indicate whether the Outgoing Trunk Disconnect Timer is set based on the COR of the originating station or of the trunk group. If enabled, the timer is based on the COR of the trunk, not the originating callers station. Valid entries n Usage Default. The Outgoing Trunk Disconnect Timer to be set based on the COR of the originating station. Enter y to enable the Outgoing Trunk Disconnect Timer to be set based on the COR of the trunk instead of the originating station.
DISTINCTIVE AUDIBLE ALERTING

Attendant Originated Calls
Valid entries internal external priority Usage Indicates which type of ringing (defined above) applies to attendant-originated calls.
Distinctive Audible Alerting (Internal, External, Priority)

This is also known as Distinctive Ringing. Valid entries 1 to 3 Usage Enter the number of rings for internal, external and priority calls. For virtual stations, this applies to the mapped-to physical telephone.
DTMF Tone Feedback Signal to VRU - Connection, Disconnection

This field appears only if DTMF Feedback Signals for VRU on the Customer-Options System Parameters screen is y. Valid entries 0 to 9, *, #, A, B, C, D Usage Enter the code to connect or disconnect the VRU. This can be a single digit, or a combination such as *99 to connect, #99 to disconnect. The tones must be programmed at the VRU as well. Blank means that no tone is to be sent to the VRU.
blank

change system-parameters features FEATURE-RELATED SYSTEM PARAMETERS CONFERENCE/TRANSFER Abort Transfer? n No Dial Tone Conferencing? n Transfer Upon Hang-Up? n Select Line Appearance Conferencing? n Abort Conference Upon Hang-Up? n Unhold? n No Hold Conference Timeout: 60 page 7
ANALOG BUSY AUTO CALLBACK Without Flash?
Announcement: Voice Mail Hunt Group Ext:
AUDIX ONE-STEP RECORDING Apply Ready Indication Tone To Which Parties In The Call? all Interval For Applying Periodic Alerting Tone (seconds): 15
1013
Screen Reference
CONFERENCE/TRANSFER
Abort Conference Upon Hang-Up
Allows DCP, hybrid, IP, wireless, or ISDN-BRI telephone users to abort the conference operation when they hang up. Valid entries y/n Usage Enter y to change a call placed on soft-hold in the conference-pending status to hard-held status if the user hangs up.
Abort Transfer
Stops the transfer operation whenever a user presses a non-idle call appearance button in the middle of the transfer operation, or when they hang up. If both the Abort Transfer and Transfer Upon Hang-Up fields are y and you press the transfer button and then dial the complete transfer-to number, hanging up the telephone transfers the call. You must select another non-idle call appearance to abort the transfer. If the Transfer Upon Hang-Up field is y, hanging up completes the transfer. Requires DCP, Hybrid, IP, ISDN-BRI or wireless phones. Valid entries y/n Usage Enter y to abort the transfer a call by pressing the Transfer button, dialing the desired extension, and then hanging up or selecting another non-idle call appearance. The user must press the Transfer button again to complete the process unless Transfer Upon Hang-up is also set to y.
No Dial Tone Conferencing

When another line is on hold or alerting, No Dial Tone Conferencing eliminates dial tone while setting up a conference. See GuideBuilder for more information. Valid entries y/n Usage Enter y to activate No Dial Tone Conferencing.
No Hold Conference Timeout

Controls the timeout of No Hold Conference call setup. The system Answer Supervision timer should be set to a value less than this. Valid entries 20 to 120 Usage Enter the number of seconds.
Select Line Appearance Conferencing

Select Line Appearance Conference changes the capabilities of the conference buttons and line appearance buttons on digital phones. See GuideBuilder for more information. Valid entries y/n Usage Enter y to activate Select Line Appearance Conferencing
Transfer Upon Hang-Up

Allows DCP, hybrid, IP, wireless, or ISDN-BRI telephone users to complete a transfer operation by hanging up. Valid entries y/n Usage Enter y so users may transfer a call by pressing the Transfer button, dialing the desired extension, and then hanging up. The user may also wait to hang up, speak with the other party, then press Transfer again to complete the process. With this field set to y, users of the Call Park FAC can park a call without having to press the Transfer button a second time.
Unhold
Allows the user to press the hold button on a telephone to release a hold (if no other line appearance is on hold or alerting). This does not apply to BRI phones or attendant consoles. Valid entries y/n Usage Enter y to activate the unhold capability
1015
Screen Reference
ANALOG BUSY AUTO CALLBACK

With the Analog Busy Auto Callback Without Flash (ACB) feature enabled, when a caller places a call through an analog station, and the called station is busy and has no coverage path nor forwarding, then an announcement plays, announcing that the station is busy and prompting the caller to enter 1 for ACB or 2 to cover to a voice mail hunt group extension.
Announcement
Appears only if the Without Flash field is y. Valid entries Extension number Usage Enter the extension of the announcement you want to play for the ACB feature. This field cannot be left blank.
Voice Mail Hunt Group Ext

Appears only if the Without Flash field is y. Valid entries Extension number Usage Enter a voice mail hunt group extension to which the call is to be forwarded if the user enters 2 at the ACB announcement prompt..
Without Flash
Provides automatic callback for analog stations without flashing the hook. It is applied only when the called station is busy and has no other coverage path or call forwarding. The caller can enable the automatic callback without flashing the hook or entering the feature access code. Note: If the Analog Busy Auto Callback Without Flash field is set to y, the Busy Auto Callback without Flash field on the Station screen defaults to y (enabled) for all analog station types that allow Analog Auto Callback. Valid entries y/n Usage Enter y to provide automatic callback for a calling analog station without flashing the hook.
Note:
AUDIX ONE-STEP RECORDNG

On stations administered with this feature button, this allows users to activate and deactivate the recording of active calls to their Audix with the press of one button.
Apply Ready Indication Tone To Which Parties In The Call

This field is for administering who hears the Audix recording ready tone. Valid entries all, initiator, or none Usage Enter a value for which party or parties on the call should hear the ready-to-record indication tone. The default is all. This field cannot be left blank.
Interval For Applying Periodic Alerting Tone (seconds)

Appears only if the Apply Ready Indication Tone To Which Parties In The Call field is set to all. Valid entries 0 to 60 Usage Enter a number from zero to 60 for the number of seconds desired between alerting tones, where zero disables the tone. The default value is a 15 second interval.
1017
Screen Reference

change system-parameters features FEATURE-RELATED SYSTEM PARAMETERS ISDN PARAMETERS Send Non-ISDN Trunk Group Names as Connected Name? Display Connected Name/Number for ISDN DCS Calls? Send ISDN Trunk Group Name on Tandem calls? Send Custom Messages Through QSIG? QSIG TSC Extension: MWI - Number of Digits Per Voice Mail Subscriber: National CPN Prefix: International CPN Prefix: Pass Prefixed CPN to ASAI: Unknown Numbers Considered Internal for AUDIX? UNSI Calling Name for Outgoing Calls? Path Replacement with Measurements? QSIG Path Replacement Extension: Path Replace While in Queue/Vectoring? page 8
ISDN PARAMETERS
Display Connected Name/Number for ISDN DCS Calls
Valid entries y/n Usage Enter y to display the connected name/number (if received) for ISDN DCS calls.
Feature Plus Ext

Valid entries A valid extension Usage Administration of this field is required for proper termination of some Feature Plus signaling. For example, Message Waiting Indication (MWI) requires this extension in order to send the indication to the appropriate server running Communication Manager. Appears only if the ISDN Feature Plus field is y on the System-Parameters Customer-Options screen.
International CPN Prefix

Allows you to apply prefixes to international calling numbers for display at receiving phones. This is useful for those phones that use or implement call back features based on incoming call numbers. When an ISDN-PRI call arrives, the incoming call setup is analyzed for: (1) whether the Type of Address (TOA) is national or international, and (2) whether the Numbering Plan Identifier (NPI) is Unknown or ISDN/Telephony. This administered prefix is applied to international calls. Prefixing applies to any subsequent display on the same server when the call is transferred, covered, or forwarded. The same prefixing applies to outgoing ISDN-PRI calls when the connected number information is returned and meets the same TOA and NPI criteria. The prefix plus the calling/connected number digit string is limited to 15 digits, with truncation occurring at the least significant digits. Valid entries 1 to 5 digits, (0 to 9), * and # or blank Usage Enter a number that allows you to apply prefixes to international calling numbers for display.
1019
Screen Reference
Maximum Length
Appears only if the Unknown Numbers Considered Internal for AUDIX field is y. Indicates the maximum length of an unknown private number. Any unknown number longer than the administered value is considered external. This field cannot be blank when it appears. Valid entries 1 to 20 Usage Enter a number for the maximum length of an unknown private number.
MWI - Number of Digits Per Voice Mail Subscriber

Appears only if the Basic Supplementary Services field or the ISDN Feature Plus field on the System-Parameters Customer-Options screen is y. This field provides an indication of the number of digits per AUDIX subscriber. Note: For QSIG-MWI only. These routing digits and inserted digits must screen a digit string that, when analyzed and processed, routes to a Signaling Group supporting QSIG-TSCs. Once a QSIG TSC is established (from a messagecenter server/switch to a served-user switch), then every lamp update message places the Inserted Digits field (from the Message Waiting Indication Subscriber Number Prefixes screen) in front of the AUDIX subscriber number to screen a complete QSIG network number for the served user. Note: For Feature Plus MWI only. The routing digits and inserted digits must screen a digit string that routes over an SSF trunk to the Feature Plus extension on the remote (served user) switch. The Inserted Digits field must include the Feature Plus extension. Valid entries 3 to 7 Usage Enter a value that corresponds to the digit string length of subscribers translated in the Message Center entity. For instance, if the Message Center entity is AUDIX, the value in this field must match the value of the Extension Length field on the Switch Interface Administration screen of AUDIX.
Note:
Note:
National CPN Prefix

Allows you to apply prefixes to national calling numbers for display at receiving phones. This is useful for those phones that use or implement call back features based on incoming call numbers. When an ISDN-PRI call arrives, the incoming call setup is analyzed for: (1) whether the Type of Address (TOA) is national or international, and (2) whether the Numbering Plan Identifier (NPI) is Unknown or ISDN/Telephony. This administered prefix is applied to national calls. Prefixing applies to any subsequent display on the same server when the call is transferred, covered, or forwarded. The same prefixing applies to outgoing ISDN-PRI calls when the connected number information is returned and meets the same TOA and NPI criteria. The prefix plus the calling/connected number digit string is limited to 15 digits, with truncation occurring at the least significant digits. Valid entries 1 to 5 digits, (0 to 9), * and # or blank Usage Enter a number that allows you to apply prefixes to national calling numbers for display.
Pass Prefixed CPN to ASAI

Passes Calling Party Number information (CPN) to ASAI. The prefixed number is not passed on to other adjuncts, Call Detail Recording, or servers/switches. Valid entries y/n Usage Enter y to pass CPN information to ASAI.
Path Replacement While in Queue/Vectoring

Valid entries y/n Usage Enter y to allow Path Replacement after queue/vector processing has started. Depending on the version of CMS you are using, some calls can go unrecorded if you enable this capability. Please see your Avaya technical support representative for more information.
1021
Screen Reference
Path Replacement with Measurements

Valid entries y/n Usage Allows QSIG path replacement or DCS with Reroute to be attempted on measured calls.
QSIG Path Replacement Extension

Enter the extension for the system to use as part of the complete number sent in the Path Replacement Propose message. Valid entries Extension Usage Enter an unused extension that conforms to your dial plan.
QSIG TSC Extension

Valid entries Enter any valid, unassigned extension. Usage This is the phantom endpoint extension for QSIG Call Independent Signaling Connections (CISCs), which are similar to NCA Temporary Signaling Connections (TSCs) (both incoming and outgoing).
Send Custom Messages Through QSIG?

Valid entries y/n Usage Enter y to provide appropriate display information, for example for the Posted Messages feature, over QSIG links.
Send ISDN Trunk Group Name on Tandem Calls

Valid entries y/n Usage Enter y to provide consistent display information regardless of trunk type. If set to y, provides only trunk group name.
Send Non-ISDN Trunk Group Name as Connected Name

Valid entries y/n Usage Enter y to send a name of the non-ISDN trunk group as the connected name when a call routes from ISDN to non-ISDN and the call is answered.
Unknown Numbers Considered Internal for AUDIX

Appears when, on the System-Parameters Customer-Options screen, either the ISDN-PRI or ISDN-BRI Trunks field is y. This field controls the treatment of an ISDN number whose numbering plan identification is "unknown" in a QSIG centralized AUDIX arrangement. This field works in conjunction with the Calling Party Number to INTUITY AUDIX field on the Hunt Group screen. The Calling Party Number to INTUITY AUDIX field on the Hunt Group screen must be y for this field to have an effect. Valid entries y Usage The unknown number is considered "internal" and AUDIX tries to find a calling party name match for the digit string. If a name match is found, AUDIX provides the calling partys name. If no name is found, AUDIX provides the calling partys telephone number. The unknown number is considered "external" and AUDIX provides the calling partys telephone number.
1023
Screen Reference
USNI Calling Name for Outgoing Calls?

Valid entries y/n Usage Enter y to send a name on outgoing calls over NI PRI trunks. Important: Be sure you have validated that your service providers central office is capable of accepting calling name information from Communication Manager in this way. For example, if the central office has a 5ESS, it must be a generic 5EXX or later. Failure to validate the central office capability may cause the central office to drop outgoing calls from your media server. In this case, change the value in this field to n. Enter n to prevent sending calling name information with outgoing calls over NI PRI trunks. n is this field overrides a y in the Send Name field of the outgoing Trunk Group screen.

change system-parameters features FEATURE-RELATED SYSTEM PARAMETERS CPN/ANI/ICLID PARAMETERS CPN/ANI/ICLID Replacement for Restricted Calls: CPN/ANI/ICLID Replacement for Unavailable Calls: SEPARATION OF BEARER AND SIGNALING (SBS) PARAMETERS Local Country Code: 1 International Access Code: 011 page 9 of x
CPN/ANI/ICLID PARAMETERS
CPN/ANI/ICLID Replacement for Restricted Calls
Valid entries up to 15 characters Usage Enter a text string to replace the restricted numbers on the display.
CPN/ANI/ICLID Replacement for Unavailable Calls

Valid entries up to 15 characters Usage Enter a text string to replace the unavailable numbers on the display.
SEPARATION OF BEARER AND SIGNALING (SBS) PARAMETERS

Local Country Code
Valid entries 1 to 3 digits or blank Usage Enter a valid country code for this node. The default is blank (no SBS signaling trunk groups are administered). For example, for an SBS node in the United States, enter 1 .
1025
Screen Reference
International Access Code

Valid entries 1 to 5 digits or blank Usage Enter the access code required by the PSTN to route calls out of the country. This code will be included with the telephone number received from the SBS terminating node if the Local Country Codes of the originating and terminating nodes are different. The default is blank (no access code is needed). For example, for an SBS node in the United States, enter 011 .
Note:
Note: Once administered, these fields cannot be cleared until all trunk groups administered for SBS signaling have been removed. For details, see the Trk Grp(s) and Signaling Group screens.

change system-parameters features FEATURE-RELATED SYSTEM PARAMETERS page 10 of x
Pull Transfer: n Update Transferred Ring Pattern? Outpulse Without Tone? y Wait Answer Supervision Timer? Misoperation Alerting? n Repetitive Call Waiting Tone? Allow Conference via Flash? y Repetitive Call Waiting Interval (sec): Vector Disconnect Timer (min): __ Network Feedback During Tone Detection? Hear Zip Tone Following VOA? y System Updates Time On Station Displays? Intercept Treatment on Failed Trunk Transfers? n Station Tone Forward Disconnect: silence Level Of Tone Detection: precise Charge Display Update Frequency (seconds): 30 Date Format on 607/2400/4600/6400 Terminals: mm/dd/yy On-hook Dialing on 607/2400/4600/6400/8400 Terminals? n ITALIAN DCS PROTOCOL Italian Protocol Enabled? y Apply Intercept Locally? _
n n y _ y n
Enforce PNT-to-PNT Restrictions? _
Allow Conference via Flash

Valid entries y n Usage Enter y to allow an analog station to use flash to conference calls together. Enter n to prevent this.
Charge Display Update Frequency (seconds)

This applies only if you use Advice of Charge or Periodic Pulse Metering with display functions. Valid entries 10 to 60 or blank Usage The amount of time (in seconds) between charge-display updates. Frequent display updates may have considerable performance impact. If the duration of a call is less than the Charge Display Update Frequency, the display will not automatically show charge information. To see charge information for a call, the user must have a disp-chrg button and must press the button before the call drops.
Date Format on 607/2400/4600/6400 Terminals

The format of the date as displayed on the telephones. Valid entries mm/dd/yy dd/mm/yy yy/mm/dd Usage month/day/year day/month/year year/month/day
1027
Screen Reference
Hear Zip Tone Following VOA?

This tone alerts a telephone user that the announcement has completed and a caller is now connected. CallMaster set and attendant console users hear double zip tone following the announcement. All other telephone users hear single zip tone. Note: This field does not effect auto-answer zip tone heard prior to the VOA. Valid entries y n Usage Enter y to play zip tone following a VDN of Origin Announcement (VOA). Enter n if you do not want zip tone following a VOA.
Note:
Intercept Treatment on Failed Trunk Transfers

Valid entries y n Usage Enter y to provide intercept treatment to calls failing trunk transfers. Enter n to drop these calls.
Level of Tone Detection

For the most part, this option is no longer required in todays switching environment. It may be useful if your users are having difficulty placing outgoing calls due to inaccurate detection of network dial tone. Valid entries broadband Usage This is the least exact of the levels of tone detection. If Avaya Communication Manager detects any tone at all, it interprets this as dial tone. The server running Avaya Communication Manager interprets any tone which has a continuous "on" period of longer than 1 second as dial tone. Otherwise, the server accepts whatever the tone detector circuit pack reports. Communication Manager accepts whatever the tone detector circuit pack reports.
medium
precise
Misoperation Alerting
Misoperation Alerting should not be enabled if Call Prompting is optioned. Valid entries y Usage Enter y for misoperation recall alerting on multi-appearance stations, analog stations, and attendant consoles. Enter n for standard misoperation handling without recall alerting.
Network Feedback During Tone Detection

Valid entries y/n Usage Enter y to provide audible feedback to the user while the system attempts to detect dial tone.
On-hook Dialing on 607/2400/4600/6400/8400 Terminals

For 6400/8400, 607, 2420, 2410, and 4600 telephone users with speakerphones. Valid entries y/n Usage Enter y allows users to dial without lifting the handset. If you enable this, users hear dial tone when they press the Speaker button, even if the handset is on-hook.
The next four fields control station-to-switch recall signal timing. If a flashhook interval (recall window) is required, the upper and lower bounds of the interval can be administered. An on-hook that lasts for a period of time greater than or equal to the lower bound and less than or equal to the upper bound will be treated as a recall flash. If an interval is not required, the Disconnect Timing value must be administered. An on-hook that lasts for a period of time less than this value will be ignored; greater than or equal to this value will be regarded as a disconnect. Regardless, an on-hook lasting 50 to 150 ms coming from a 2500-type set will always be treated as a digit pulse unless Ignore Rotary Digits is y for that station.
1029
Screen Reference
Outpulse Without Tone

Valid entries y n Usage Enter y to indicate the server will outpulse digits even when a dial tone has not been received. Enter "n" if the calling party should receive intercept tone if no dial tone is detected.
Pull Transfer
Valid entries y/n Usage Enter y to enable the Pull Transfer feature on a system-wide basis. This allows either the transferring or transferred-to party to press the Transfer button to complete the transfer operation
Repetitive Call Waiting Interval (sec)

This field appears when the Repetitive Call Waiting Tone field is y. Valid entries 1 to 99 Usage Enter a number to specify the number of seconds between call waiting tones.
Repetitive Call Waiting Tone

Valid entries y/n Usage Enter y to indicate that a repetitive call waiting tone be provided to the called party for all types of call waiting access.
Station Tone Forward Disconnect

Tone Forward Disconnect applies to any station other than one administered as a data endpoint, an attendant console, a BRI telephone, an auto answer, or as an Outgoing Call Management (OCM) agent. Valid entries busy intercept silence Usage When a station is the last party remaining off-hook on a call, that station receives the indicated tone or silence until that station is placed on-hook, or until the tone has played for 45 seconds and is followed by silence.
System Updates Time On Station Displays

This does not apply to phones (such as BRI phones) where the user sets the time. Valid entries y/n Usage Enter y to have the system automatically update the time on display phones when background maintenance is run (for example, when the set is plugged in).
Update Transferred Ring Pattern

Valid entries y/n Usage Enter y to change the ringing pattern from internal to external when an internal station transfers an external call. If most of your calls go through an attendant, you might want to set this to y, so your users will be able to distinguish an external call.
1031
Screen Reference
Vector Disconnect Timer (min)

Enter the number of minutes, or blank that a trunk should remain connected to a vector. Valid entries 1 to 240 Usage The number of minutes that you enter determines when the trunk will be disconnected if the Disconnect Supervision-In or Disconnect Supervision-Out fields on the Trunk Group screen are n. Enter blank if you do not want Avaya Communication Manager to initiate a disconnect.
blank
Wait Answer Supervision Timer

See Unanswered DID Call Timer (seconds) for more information. Valid entries y Usage Enter y to enable this feature on a systemwide basis. When y is entered in this field, calls to stations unanswered after 50 seconds are dropped. When n is entered in this field, unanswered calls drop only when the calling party goes on-hook.
ITALIAN DCS PROTOCOL

The next three fields control the Italian DCS Protocol feature.
Apply Intercept Locally

This field appears if the Italian Protocol Enabled field is y. Valid entries y/n Usage Enter y to indicate that DID/CO intercept treatment will be applied locally instead of on the originating server/ switch.
Enforce PNT-to-PNT Restrictions

This field appears if the Italian Protocol Enabled field is y. Valid entries y/n Usage Enter y to indicate that restrictions and denial of PNT-to-PNT connections will be enforced when the EDCS message is unavailable. A y in this field means restrictions will be enforced.
Italian Protocol Enabled

Valid entries y/n Usage Enter y to enable the Italian DCS feature on a systemwide basis.

change system-parameters features FEATURE-RELATED SYSTEM PARAMETERS CALL CENTER SYSTEM PARAMETERS EAS Expert Agent Selection (EAS) Enabled? Minimum Agent-LoginID Password Length: Direct Agent Announcement Extension: Message Waiting Lamp Indicates Status For: VECTORING Converse First Data Delay: Converse Signaling Tone (msec): Prompting Timeout (secs): Interflow-qpos EWT Threshold: Reverse Star/Pound Digit For Collect Step? Available Agent Adjustments for BSR? SERVICE OBSERVING Service Observing: Warning Tone? Service Observing Allowed with Exclusion? page 11 of x
n ________ station 0 100 10 2 n _ n n Delay: ___
Second Data Delay: 2 Pause (msec): 70_
or Conference Tone?
1033
Screen Reference
CALL CENTER SYSTEM PARAMETERS EAS

Direct Agent Announcement Delay
Only appears if Expert Agent Selection (EAS) or ASAI Link Core Capabilities on the System-Parameters Customer-Options screen is y. Valid entries 0 to 99 or blank Usage Enter the number of seconds the caller will hear ringback before the Direct Agent Announcement is heard by the calling party.
Direct Agent Announcement Extension

Valid entries Valid extension Usage Enter the extension of the direct agent announcement.
Expert Agent Selection (EAS) Enabled

To enable this field, either no ACD or vectoring hunt groups may exist or, existing ACD or vectoring hunt groups must be "skilled." Only appears if Expert Agent Selection (EAS) on the System-Parameters Customer-Options screen is y. Valid entries y/n Usage Enter y to enable Expert Agent Selection.
Message Waiting Lamp Indicates Status For

Only appears if Expert Agent Selection (EAS) on the System-Parameters Customer-Options screen is y. Valid entries station Usage Since you only have one message waiting lamp on a telephone, you need to indicate if the message is for at the telephone extension or the loginID. Expert Agent Selection (EAS) must be enabled to use this option.
loginID
Minimum Agent-LoginID Password Length

Enter the minimum number of digits that must be administered as an EAS Agents LoginID password. Only appears if Expert Agent Selection (EAS) on the System-Parameters Customer-Options screen is y. Valid entries 0 to 9 Usage Entering a 0 or blank indicates no password is required.
VECTORING
Available Agent Adjustments for BSR
Controls the use of BSR available agent adjustments. The Vectoring (Best Service Routing) field must be y on the System-Parameters Customer-Options screen. Valid entries y/n Usage Enter y to allow adjustments to available agents.
1035
Screen Reference
Converse First Data Delay/Second Data Delay

The First Data Delay prevents data from being outpulsed (as a result of a converse vector step) from the system to CONVERSANT before CONVERSANT is ready. The delay commences when the CONVERSANT port answers the call. The Second Data Delay is used when two groups of digits are being outpulsed (as a result of a converse vector step) from the system to CONVERSANT. The Second Data Delay prevents the second set from being outpulsed before CONVERSANT is ready. The delay commences when the first group of digits has been outpulsed. Only appears if Vectoring (Basic) on the System-Parameters Customer-Options screen is y. Valid entries 0 to 9 Usage Number of seconds for the delay.
Converse Signaling Tone/Pause

Only appears if Vectoring (Basic) and DTMF on the System-Parameters Customer-Options screen are y. In the Signaling Tone field, enter the length in milliseconds of the digit tone for digits being passed to the CONVERSANT. In the Pause field, enter the length in milliseconds of the delay between digits being passed. The optimum timer settings for the CONVERSANT or IR are 60 msec tone and 60 msec pause. Valid entries 40 to 2550 (in increments of 10). 100 Usage Values entered in the Tone/Pause fields are rounded up or down depending upon the type of circuit pack used to outpulse the digits.
TN742B or later suffix analog board Tone and pause round up or down to the nearest 25 msecs. For example a 130 msec tone rounds down to 125 msecs, a 70 msec pause rounds up to 75 msec for a total of 200 msecs per tone. TN464F, TN767E or later suffix DS1 boards Tone and pause round up to the nearest 20 msecs. For example a 130 msec tone rounds up to 140 msecs, a 70 msec pause rounds up to 80 msecs for a total of 220 msecs per tone.
If a circuit pack has been used for end-to-end signalling to the CONVERSANT, and has then been used to send digits to a different destination, the CONVERSANT timers may stay in effect. To reset your timers to the system default, pull and reseat the circuit pack.
Interflow-qpos EWT Threshold

Displays only if, on the System-Parameters Customer-Options screen, the Lookahead Interflow (LAI) field is y. Part of enhanced Look-Ahead Interflow. Any calls predicted to be answered before this threshold will not be interflowed (therefore saving CPU resources). Valid entries 0 to 9 or blank Usage Number of seconds for this threshold
Prompting Timeout (secs)

Only appears if Vectoring (Prompting) on the System-Parameters Customer-Options screen is y. Valid entries 4 to 10 Usage Enter the number of seconds before the Collect Digits command times out for callers using rotary dialing.
Reverse Star/Pound Digit for Collect Step

The "*" is interpreted as a "caller end-of-dialing indicator and the "#" is an indicator to clear all digits previously entered by the caller for the current "collect" vector step. Valid entries y/n Usage Enter y to reverse the star and pound digits by the "collect" vector step. If set to y, it does not affect any other DEFINITY vector step or other non-ACD DEFINITY feature (such as ARS) in that the "*" and "#" digit-processing is unchanged.
1037
Screen Reference
SERVICE OBSERVING
or Conference Tone
Service Observing (Basic) on the System-Parameters Customer-Options screen must be y before this field may be administered. Valid entries y/n Usage Enter y to assign a conference tone to be given to telephone users and calling parties whenever their calls are being monitored using the Service Observing feature.
Service Observing: Warning Tone

Service Observing (Basic) on the System-Parameters Customer-Options screen must be y before this field may be administered.
! CAUTION:
CAUTION:
The use of Service Observing features may be subject to federal, state, or local laws, rules or regulations or require the consent of one or both of the parties to the conversation. Customers should familiarize themselves and comply with all applicable laws, rules, and regulations before using these features. Valid entries y/n Usage Enter y to assign a warning tone to be given to telephone users and calling parties whenever their calls are being monitored using the Service Observing feature.
Service Observing Allowed with Exclusion

Allows Service Observing of a station with Exclusion active, either by Class Of Service or by manual activation of Exclusion. Default is n. Valid entries y n Usage Enter y to allow Service Observing of a station with Exclusion active, either by COS or by manual activation of Exclusion. Default. Observing towards a station with Exclusion active is denied, or if Exclusion is activated by a station while being observed, all bridged parties including the observer are dropped.

change system-parameters features FEATURE-RELATED SYSTEM PARAMETERS AGENT AND CALL SELECTION MIA Across Splits or Skills? ACW Agents Considered Idle? Call Selection Measurement: Service Level Supervisor Call Selection Override? Auto Reserve Agents: Copy ASAI UUI During Conference/Transfer? ASAI Call Classification After Answer Supervision? n CALL MANAGEMENT SYSTEM Adjunct CMS Release: ACD Login Identification Length: BCMS/VuStats LoginIDs? BCMS/VuStats Measurement Interval: BCMS/VuStats Abandon Call Timer (seconds): Validate BCMS/VuStats Login IDs? Clear VuStats Shift Data: Remove Inactive BCMS/VuStats Agents? 0 hour n on-login n page 12 of x
n y current-wait-time y
Send UCID to ASAI? n
AGENT AND CALL SELECTION

ACW Agents Considered Idle
Valid entries y/n Usage Enter y to have agents who are in After Call Work included in the Most-Idle Agent queue. This means that ACW is counted as idle time. Enter n to exclude ACW agents from the queue.
1039
Screen Reference
Auto Reserve Agents

When a critical skill is not meeting its service level, auto-reserve puts agents in standby for their other skills to ensure that there is an available agent when the next call arrives for the critical skill. When an agent becomes available, all of his or her assigned skills are checked to see if any auto-reserve skills are not meeting their target service level. If so, the agent is made available only in those skills. Valid entries all none secondary-only Usage Puts an agent on stand-by for all skills. Agent is not on stand-by for any additional skills. Puts an agent on stand-by only for secondary skills.
Call Selection Measurement

This field determines how Avaya Communication Manager selects a call for an agent when the agent becomes available and there are calls in queue. For information on CentreVu Advocate, please contact your Avaya Account Executive or see the Avaya Business Advocate Release 11 User Guide, 585-210-711. Valid entries current-wait-time predicted-wait-time. Usage Current Wait Time selects the oldest call waiting for any of the agents skills. Predicted Wait Time is a feature of CentreVu Advocate.
Copy ASAI UUI During Conference/Transfer

Displays when, on the System-Parameters Customer-Options screen, either the ASAI Interface or ASAI Proprietary Adjunct Links field is y. Valid entries y/n Usage Enter y to copy user-to-user (UUI) information during a conference or transfer calls.
Note:
Note: When this field is set to y, the system actually copies all UUI information, not just ASAI UUI. Copying only occurs during a human-initiated conference or transfer. Communication Manager does not copy the UUI if the conference or transfer is initiated by ASAI.
MIA Across Splits or Skills

Valid entries y/n Usage Enter y to remove an agent from the MIA queue for all the splits/skills/hunt groups that he or she is available in when the agent answers a call from any of his or her splits/skills/hunt groups.
Service Level Supervisor Call Selection Override

This field determines whether Avaya Communication Manager changes agents call handling preferences when a skill using Service Level Supervisor exceeds its Level 1 threshold. For information on CentreVu Advocate, please contact your Avaya Account Executive or see the Avaya Business Advocate Release 3 Version 11 User Guide. Valid entries y n Usage Enter y if you want to override the normal call handling preferences of a skills assigned agents in this situation. Enter n if you do not want to override agents normal call handling preferences when the skill exceeds its Level 1 threshold. Service Level Supervisor requires Expert Agent Selection and CentreVu Advocate.
ASAI
Call Classification After Answer Supervision?
For use with ASAI Outbound Call Management (OCM). Valid entries y/n Usage Enter y to force the server running Communication Manager to rely on the network to provide answer/busy/ drop classification to the server. After the call has been answered, a call classifier can be added to perform answering machine, modem, and voice answering detection. The default value n always connects a classifier after call setup for determining call progress and answer. ISDN progress messages generally take precedence.
1041
Screen Reference
Send UCID to ASAI

Valid entries y/n Usage Enter y to enable transmission of Universal Call ID (UCID) information to ASAI.
CALL MANAGEMENT SYSTEM

ACD Login Identification Length
Enter the number of digits for an ACD Agent Login ID if Expert Agent Selection (EAS) on the System-Parameters Customer-Options screen is n. If BCMS/VuStats Login IDs is y, the ACD Login ID length must be greater than 0. This field identifies an ACD agent to CMS. The number you enter in this field must equal the number of characters in the agents login ID. Valid entries 0 to 9 Usage For CMS, this field cannot be 0.
Adjunct CMS Release

Specifies the release of the CMS adjunct used with the system. Valid entries R3V6 R3V8 R3V9 R3V11 R3V12 Usage For CMS, this field cannot be blank.
BCMS/VuStats Measurement Interval

You can enter half-hour or hour for polling and reporting measurement data if the BCMS (Basic) and/or the VuStats on the System-Parameters Customer-Options screen is y. Valid entries half-hour hour Usage There are a maximum of 25 time slots available for measurement intervals. If hour is specified, an entire day of traffic information will be available for history reports; otherwise, only half a day will be available. This does not affect daily summaries as they always reflect traffic information for the entire day. The interval may be changed at any time, but will not go into effect until the current interval completes.
BCMS/VuStats LoginIDs
This feature can be used when EAS is not optioned, or in addition to EAS login IDs. When this field is y, both BCMS and CMS use the same login ID for an agent. Valid entries y/n Usage Enter y to administer valid agent login IDs to monitor call activity by agent.
BCMS/VuStats Abandon Call Timer (seconds)

Valid entries 1 to 10 or blank Usage Specify the number of seconds before calls are considered abandoned. Calls with talk time that is less than this number (and that are not held) are tracked by BCMS and displayed by VuStats as ABAND calls.
Clear VuStats Shift Data

Valid entries on-login at-midnight Usage Enter on-login to clear shift data for an agent when the agent logs in. Enter at-midnight to clear shift data for all agents at midnight.
1043
Screen Reference
Remove Inactive BCMS/VuStats Agents

Valid entries y n Usage Agents are removed from reports when they have no staff time during the previous 7 days. Agents remain on the report even if they have no staff time for any period of time.
Validate BCMS/VuStats Login IDs

Valid entries y n Usage Enter y to allow entry only of login-IDs that have been entered on the BCMS Login-ID screen. Enter n to allow entry of any ACD login of the proper length.

change system-parameters features FEATURE-RELATED SYSTEM PARAMETERS REASON CODES Aux Work Reason Code Type: Logoff Reason Code Type: REDIRECTION ON IP CONNECTIVITY FAILURE Switch Hook Query Response Timeout: Auto-answer IP Failure AUX Reason Code: MAXIMUM AGENT OCCUPANCY PARAMETERS Maximum Agent Occupancy Percentage: Maximum Agent Occupancy AUX Reason Code: page 13 of x
REASON CODES
Aux Work Reason Code Type
Valid entries none requested Usage Enter none if you do not want an agent to enter a Reason Code when entering AUX work. Enter requested if you want an agent to enter a Reason Code when entering AUX mode but do not want to force the agent to do so. To enter requested the Reason Codes and EAS on the System-Parameters Customer-Options screen must be y. Enter forced to force an agent to enter a Reason Code when entering AUX mode. To enter forced, the Reason Codes and EAS on the System-Parameters Customer-Options screen must be y.
forced
Logout Reason Code Type

Valid entries none requested Usage Enter none if you do not want an agent to enter a Reason Code when logging out. Enter requested if you want an agent to enter a Reason Code when logging out but do not want to force the agent to do so. To enter requested the Reason Codes and EAS on the System-Parameters Customer-Options screen must be y. Enter forced to force an agent to enter a Reason Code when logging out. Enter forced to force an agent to enter a Reason Code when entering AUX mode. To enter forced, the Reason Codes and EAS on the System-Parameters Customer-Options screen must be y.
forced
1045
Screen Reference
REDIRECTION ON IP CONNECTIVITY FAILURE

Switch Hook Query Response Timeout
.
Valid entries 500 to 5000 (msec)
Usage Assign the time on a system basis that the call processing will wait for a response to the switch hook query before Return on IP Connectivity Failure (ROIF) is triggered. For details on selecting an appropriate timeout period, see Call Center Software Automatic Call Distribution (ACD) Guide, 07-300185. ROIF is not active.
blank
Auto-answer IP Failure AUX Reason Code

.
Usage Enter the reason code assigned for auto-answer IP failure, as the reason the agent was put into Aux Work.
MAXIMUM AGENT OCCUPANCY PARAMETERS

The Maximum Agent Occupancy (MAO) threshold is a system-administered value that is applied across all administered agents and is based on the total percentage of agent time in call service. MAO data is derived from the same calculations that are used to derive Least Occupied Agent (LOA). When an agent who exceeds the specified MAO threshold attempts to become available, he or she is automatically placed in AUX mode for the reason code administered for this purpose. When the occupancy for such pending agents drops below the MAO, they are released from AUX mode and made available. To use MAO, Expert Agent Selection (EAS) must be enabled. For more information on MAO, see the Avaya Communication Manager Call Center Software Call Vectoring and Expert Agent Selection (EAS) Guide, 07-300186.
Maximum Agent Occupancy Percentage

.
Usage Enter the percentage for MAO. Default is 100%.
Maximum Agent Occupancy AUX Reason Code

.
Usage Enter a reason code value. Default is 9. A different reason code can be used for this purpose, but Avaya recommends that you do not use reason code 0.

change system-parameters features Page 14 of x FEATURE-RELATED SYSTEM PARAMETERS AUTOMATIC EXCLUSION PARAMETERS Automatic Exclusion by COS? y Automatic Exclusion Coverage/Hold? y Automatic Exclusion with Whisper Page? y Recall Rotary Digit: 2 Password to Change COR by FAC: * Duration of Call Timer Display (seconds): 3 WIRELESS PARAMETERS Radio Controllers with Download Server Permission (enter board location) 1. 2. 3. 4. 5. IP PARAMETERS Direct IP-IP Audio Connections? n IP Audio Hairpinning? n RUSSIAN MULTI-FREQUENCY PACKET SIGNALING Re-try? T2 (Backward Signal) Activation Timer (secs):
1047
Screen Reference
AUTOMATIC EXCLUSION PARAMETERS

Automatic Exclusion by COS
Activates automatic exclusion automatically by class of service when a user goes off-hook on a station with an assigned Exclusion button. This works only for stations on the local server running Communication Manager. Valid entries y n Usage Enables automatic exclusion by a class of service. Exclusion operates normally. See Exclusion on Telephone feature Buttons on page 123 for more information.
Automatic Exclusion Coverage/Hold

Appears when the Automatic Exclusion by COS field is y.
.
Valid entries y
Usage The principal can bridge onto the call by pressing the appropriate bridged appearance button. And, if the coverage point places the exclusion call on hold, the principal can retrieve the call. If a coverage point has answered a call and there is active exclusion on the call, the principal cannot bridge onto the call. And, if the coverage point places the exclusion call on hold, the principal cannot retrieve the call.
Automatic Exclusion with Whisper Page

Appears when the Automatic Exclusion by COS field is y. Valid entries y n Usage The whisper page goes through to an excluded call. The whisper page is denied when a station attempts to whisper page to a station that is on an excluded call.
Duration of Call Timer Display

Administer a call timer button on the Station screen. Valid entries 3 to 30 Usage Enter the length of time (in 3 second increments) that the call information remains on display after the call is terminated.
Password to Change COR by FAC

Appears if, on the System-Parameters Customer-Options screen, the Change COR by FAC field is y. Avaya recommends using this password option. Valid entries 4 to 8 digits blank Usage Requires the password option. Disables the password option.
Recall Rotary Digit

This establishes the digit to use for rotary phones to receive recall dial tone. Dialing this digit simulates switch-hook flash so that users of rotary phones can use features such as conference and transfer. The telephone must also be administered to use the recall rotary digit. Valid entries 0 to 9 Usage Enter the digit users can dial to generate recall dial tone. Use a number that is not the first digit in normal dialing patterns.
1049
Screen Reference
WIRELESS PARAMETERS
Radio Controllers with Download Server Permission
Enter the necessary characters for the port location of the circuit pack containing the radio controllers with download server permission. Valid entries 01 to 44 (DEFINITY R) or 01 to 03 (DEFINITY CSI, SI) or 1 to 64 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect / S8300 Media Server) A to E 0 to 20 Usage First and second characters are the cabinet number
Third character is the carrier Fourth and fifth characters are the slot number
IP PARAMETERS
Allows direct audio connections between IP endpoints. Valid entries y/n Usage Enter to y to save on bandwidth resources and improve sound quality of voice over IP transmissions.
Allows IP endpoints to be connected through the IP circuit pack in the server. Valid entries y/n Usage Enter y to allow IP endpoints to be connected through the IP circuit pack in the media server in IP format, without going through the Avaya DEFINITY TDM bus.
RUSSIAN MULTI-FREQUENCY PACKET SIGNALING

Re-try
The Re-try field applies to outgoing Russian MFP trunks. It allows the server running Communication Manager to resend Russian MFP calling party number and dialed number information to the CO. The server resends the information only once over another outgoing trunk port of the same trunk group if Communication Manager receives a message that the information was received incorrectly by the CO. The switch also sends Russian MFP information over another trunk port if Communication Manager does not receive a timely response for the information. Valid entries y/n Usage Enter y to resend address information on outgoing Russian MFP trunks.
T2 (Backward Signal) Activation Timer (secs)

The T2 (Backward Signal) Activation Timer (secs) field applies to outgoing Russian MFP trunks. This field sets the number of seconds that Communication Manager waits for confirmation after sending calling party number and dialed number information on outgoing Russian MFP trunks Valid entries 5 to 20 Usage Enter the number of seconds the system waits to receive confirmation after sending the address information on outgoing Russian MFP trunks.
1051
Screen Reference

Use this screen to download firmware to multiple stations of the same telephone type, either 2420 or 2410 DCP telephones. Download firmware to as many as 1000 stations per download schedule. You can schedule a specific time for the download, or you can administer the download to run immediately. Figure 349: Firmware Station Download screen
change firmware station-download FIRMWARE STATION DOWNLOAD Source File: Schedule Download? y Start Date/Time:/: Stop Date/Time:/: Continue Daily Until Completed? y Download Set Type: 2420 Beginning Station: Ending Station:
Source File
Valid entries up to 32 alphanumeric characters Usage Display only field. This field displays the name of the file specified on the TFTP Server Configuration screen, and which exists in system memory.
Schedule Download
Valid entries y/n Usage Enter y to schedule a time for firmware download to multiple DCP stations..
Start Date/Time
This field appears only when the Schedule Download field is set to y. Valid entries mm, dd, yyyy; hh, mm Usage Enter the month, day, year, and time at which you want the firmware download to begin.
Stop Date/Time
This field appears only when the Schedule Download field is set to y. Valid entries mm, dd, yyyy; hh, mm Usage Enter the month, day, year, and time at which you want the firmware download to end.
Continue Daily Until Completed

Valid entries y/n Usage Enter y if you want the system to execute the firmware download each day at the scheduled time until all specified telephones have received the firmware.
Download Set Type

Valid entries 2410 DCP 2420 DCP Usage Display only. Indicates the set type (2410 or 2420) of DCP telephones to which firmware is to be downloaed.
1053
Screen Reference
Beginning Station
Valid entries up to 8 digits Usage Enter the first extension number in the range of telephones to which you want to download the firmware. Up to 1000 stations can be included in a scheduled download.
Ending Station
Valid entries up to 8 digits Usage Enter the last extension number in the range of telephones to which you want to download firmware. Up to 1000 stations can be included in a scheduled download.
Group Paging Using Speakerphone
Group Paging Using Speakerphone

Use this screen to assign digital speakerphones to a paging group. Users can page all the phones in the group simultaneously by dialing the groups extension. Figure 350: Group Paging Using Speakerphone screen
add group-page next Page 1 of 1 GROUP PAGING USING SPEAKERPHONE Group Number: 1 Group Extension: 3210 Group Name: Sales staff COR: 5 GROUP MEMBER ASSIGNMENTS Ext Name Ext Name 1: 2009 B. Smith 17: 2: 2010 R. Munoz 18: 3: 2011 Y. Lu 19: 4: 2012 A. Sullivan 20: 5: 21: 6: 22: 7: 23: 8: 24: 9: 25: 10: 26: 11: 27: 12: 28: 13: 29: 14: 30: 15: 31: 16: 32:
COR
Valid entries 0 to 95 Usage Enter a class of restriction. In order to page the group, users class of restriction must give them calling permission for the groups class of restriction.
1055
Screen Reference
Ext
Valid entries An extension number Usage Assign a telephone to the group by entering its extension number in this field.
Group Extension
Valid entries An extension number Usage Assign the extension users will dial to page the members of this group.
Group Name
Valid entries 1 to 27 characters Usage Enter a name thats informative to users, because it appears on callers telephone displays when they page the group.
Group Number
This field displays the identifying number the server running Communication Manager assigns to the group when it is created.
Name
When you save your changes, Avaya Communication Manager fills in this display field with the name assigned to each extension on the Station screen.
Related topics
See Paging Over Speakerphones on page 498 for complete instructions. See "Group Paging" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information.
Holiday Table
Holiday Table
Use this screen to define individual holidays or holiday ranges for use with Holiday Vectoring. To use and administer Holiday Vectoring, Vectoring (Holiday) must be y on the System-Parameters Customer-Options screen. Contact your Avaya representative for assistance. Figure 351: Holiday Table screen
change holiday table 1 HOLIDAY TABLE Number: 1 Name: ______END________ Month Day Hour Min __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ Page 1 of 1
______START______ Month Day Hour Min __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __
Description ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________
Description
Valid entries Up to 27 characters. Usage Enter a phrase to describe the holiday.
End Day
Valid entries 1 to 31 Usage Enter the ending day of the holiday.
1057
Screen Reference
End Hour
Valid entries 0 to 23 Usage Enter the ending hour of the holiday using a 24-hour clock.
End Min
Valid entries 0 to 59 Usage Enter the ending minute of the holiday.
End Month
Valid entries 1 to 12 Usage Enter the ending month of the holiday.
Name
Display-only field identifying the name of the table. Valid entries Up to 27 characters Usage Enter a description of the holiday table.
Number
Display-only field identifying the holiday table number. Valid display 1 to 10 Usage Holiday table number.
Hospitality
Start Day
Valid entries 1 to 31 Usage Enter the starting day of the holiday.
Start Hour
Valid entries 0 to 23 Usage Enter the starting hour of the holiday using a 24-hour clock.
Start Min
Valid entries 0 to 59 Usage Enter the starting minute of the holiday.
Start Month
Valid entries 1 to 12 Usage Enter the starting month of the holiday.
Hospitality
This screen is used to implement the system parameters associated with the hospitality features. To use and administer the Hospitality-related features, Hospitality must be y on the System-Parameters Customer-Options screen. Contact your Avaya representative for assistance.
1059
Screen Reference

Figure 352: Hospitality screen
change system-parameters hospitality HOSPITALITY Message Waiting Configuration: Controlled Restrictions Configuration: Housekeeper Information Configuration: Number of Housekeeper ID Digits: PMS Log Endpoint: Journal/Schedule Endpoint: Client Room Coverage Path Configuration: Default Coverage Path for Client Rooms: Forward PMS Messages to Intuity Lodging? Page 1 of 3
act-nopms act-nopms act-nopms 0
act-nopms n
PMS LINK PARAMETERS PMS Endpoint: PMS Protocol Mode: transparent ASCII mode? n Seconds before PMS Link Idle Timeout: 20 Milliseconds before PMS Link Acknowledgment Timeout: 500 PMS Link Maximum Retransmissions: 3 PMS Link Maximum Retransmission Requests: 3 Take Down Link for Lost Messages? y
Client Room Coverage Path Configuration

This indicates whether the server and the Property Management System (PMS) exchange coverage path information for guest stations. Valid entries act-nopms act-pms Usage The message is acknowledged (MESSAGE ACK), but no action is taken. If active (act-pms), the server and PMS exchange and accept coverage path information. This field does not apply to normal mode. When upgrading from a release that does not support this feature, the field is set to act-pms if the PMS protocol mode is administered for transparent or ASCII mode.
Hospitality
Controlled Restrictions Configuration

This indicates whether controlled restriction information is being exchanged between the server and the PMS. Valid entries act-nopms act-pms Usage The message is acknowledged (MESSAGE ACK), but no action is taken. The server and the PMS exchange and accept controlled restriction information.
Default Coverage Path for Client Rooms

This applies only to stations with a "client room" class of service in the "occupied" mode. This field is used for transparent or ASCII mode. The value in this field is also used during a translation save as the coverage path for each station with "client room" class of service. Valid entries 1 to 9999 or blank Usage Enter the coverage path assigned when the server receives a check-out message for a valid extension or a new check-in.
Forward PMS Message to INTUITY Lodging

This field is used only in ASCII mode. Valid entries y n Usage PMS-to-INTUITY messages are sent through the server. PMS-to-INTUITY messages are sent directly to the Avaya INTUITY Lodging system.
1061
Screen Reference
Housekeeper Information Configuration

This indicates whether housekeeper information is being exchanged between the server and the PMS. Valid entries act-nopms act-pms Usage The message is acknowledged (MESSAGE ACK), but no action is taken. If active (act-pms), the server and PMS exchange and accept housekeeper information.
Journal/Schedule Endpoint
This is a valid data extension number that is assigned to the data module connected to the Journal/Schedule printer. Valid entries Valid data extension number Usage Cannot be a VDN extension. This extension can be the same as the PMS/Log printer and both sets of reports can be printed on the same printer. This extension is dialed by the server to send journal information or schedule reports to the printer. Use this value if the printer is connected over a TCP/ IP link, and this link is defined as PMS_LOG on the IP Services screen. Use this value if the printer is connected over a TCP/ IP link, and this link is defined as PMS_JOURNAL on the IP Services screen.
PMS_LOG
PMS_JOURNAL
blank
Hospitality
Message Waiting Configuration

This indicates whether message waiting notification requests and changes are being exchanged between the server and the PMS. Valid entries act-nopms act-pms Usage The message is acknowledged (MESSAGE ACK), but no action is taken. Message waiting is active on the server and information between the PMS and server is being transmitted.
Number of Housekeeper ID Digits

Valid entries 0 to 6 Usage Enter the number of digits that the housekeeper must dial for identification.
PMS Log Endpoint

This is a valid data extension number that is assigned to the data module connected to the PMS/Log printer. Valid entries Valid data extension PMS_LOG Usage Cannot be a VDN extension. This extension is dialed by the server to send housekeeping and PMS events to the printer. Use this value if the printer is connected over a TCP/ IP link, and this link is defined as PMS_LOG on the IP Services screen. Use this value if the printer is connected over a TCP/ IP link, and this link is defined as PMS_JOURNAL on the IP Services screen.
PMS_JOURNAL
blank
1063
Screen Reference
PMS LINK PARAMETERS

ASCII mode
The PMS Protocol Mode field must be transparent. Valid entries y/n Usage Enter y when the ASCII-only mode is being used for the PMS message set.
Milliseconds Before PMS Link Acknowledgment Timeout

This regulates how quickly the system responds to a message from the PMS (also known as "pace timing.") This value is also used as the "inquiry message" (ENQ) time-out value. In most cases, keep this as short as possible. Valid entries 100 to 1500 Usage Enter the time in milliseconds the system waits for an acknowledgment from the PMS indicating it correctly received a message.
PMS Link Maximum Retransmission Requests

Valid entries 1 to 5 Usage Enter the number of times that the server will allow the PMS to request acknowledgment for a message that it sent.
PMS Link Maximum Retransmissions

Valid entries 1 to 5 Usage Enter the number of times that the server retransmits a message to the PMS in response to a negative acknowledgment, or sends an inquiry for acknowledgment from the PMS before giving up on the message.
Hospitality
PMS Log Endpoint

Valid entries Valid extension PMS Usage Enter the data extension number the server dials to access PMS. Cannot be a VDN extension. Use this value if the PMS is connected over a TCP/IP link, and this link is defined as PMS on the IP Services screen.
blank
PMS Protocol Mode

This indicates the message protocol mode used between the server and PMS. Coordinate this option with your PMS vendor. Valid entries normal transparent Usage
Seconds Before PMS Link Idle Timeout

Valid entries 5 to 20 Usage Enter the idle time in seconds that the server waits for an acknowledgment from the PMS before the server enters link failure mode from the PMS transmission link.
Take Down Link for Lost Messages

Valid entries y/n Usage Enter y to cause the PMS link to come down if messages are being lost. Monitor your PMS error log if you use n.
1065
Screen Reference

change system-parameters hospitality HOSPITALITY Daily Wakeup? y VIP Wakeup? VIP Wakeup Per 5 Minutes: Room Activated Wakeup With Tones? Time of Scheduled Wakeup Activity Report: Time of Scheduled Wakeup Summary Report: Time of Scheduled Emergency Access Summary Report: Announcement Type: Integrated Announcement Extension: Length of Time To Remain Connected To Announcement: Extension To Receive Failed Wakeup LWC Messages: Routing Extension On Unavailable Voice Synthesis: Display Room Information in Call Display? Automatic Selection of DID Numbers? Custom Selection of VIP DID Numbers? Number of Digits from PMS: PMS Sends Prefix? Number of Digits in PMS Coverage Path: Digit to Insert/Delete: Dual Wakeup? y Page 2 of 3
y _____ ______ ______ ______
____ ______ ______
Hospitality
Announcement Ports
This field appears only when the Announcement Type field is voice-synthesis. For the voice-synthesis announcement type, this indicates the equipment location of two ports on the voice synthesizer circuit pack. Enter the necessary characters. Valid entries 01 to 44 (DEFINITY R) or 01 to 03 (DEFINITY CSI, SI) or 1 to 64 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect / S8300 Media Server) A to E 0 to 20 01 to 04 (Analog TIE trunks) 01 to 31 1 to 80 (DEFINITY R, CSI) or 1 to 10 (DEFINITY SI) or 1 to 250 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect / S8300 Media Server) V1 to V9 01 to 31 Usage First and second characters are the cabinet number
Third character is the carrier Fourth and fifth character are the slot number Six and seventh characters are the circuit number
Gateway
Module Circuit
1067
Screen Reference
Announcement Type
This indicates the type of automatic wakeup announcement the hotel guest will receive. Allowable entries are as follows: Valid entries external Usage Applicable when using an announcement adjunct. If external is used, complete the Auxiliary Board for Announcement field. Applicable when using the TN750B or TN750C announcement circuit pack. If integrated is used, complete the Integrated Announcement Extension field. The extension you enter must be a valid integrated announcement extension (administered on the Recorded Announcements screen) or a VDN. If you enter an invalid extension, the server displays an error message. Multi-integrated; applicable when using the TN750B or TN750C announcement circuit pack. mult-integ allows the automatic wakeup feature to use integrated announcement circuit packs to play any one of multiple announcements to different extensions duiring a wakeup call. If mult-integ is used, complete the Default Announcement Extension field. The extension you enter must be a valid integrated announcement extension (administered on the Recorded Announcements screen) or a VDN. If you enter an invalid extension, the server displays an error message. If voice-synthesis is used, complete the Announcement Ports field. If music-on-hold is used, no other field appears. If silence is used, no other field appears.
integrated
mult-integ
voice-synthes is music-on-hold silence
Hospitality
Automatic Selection of DID Numbers

This field assigns a 2 to 5-digit number to a guests telephone number that is not associated with the room number. Valid entries y/n Usage Enter y to use the Automatic Selection of DID Numbers for Guest Rooms feature.
Auxiliary Board for Announcement

This field appears only when the Announcement Type field is external. This indicates the equipment location of an auxiliary trunk circuit that connects to the external announcement equipment. Enter the necessary characters. Valid entries 01 to 44 (DEFINITY R) or 01 to 03 (DEFINITY CSI, SI) or 1 to 64 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect / S8300 Media Server) A to E 0 to 20 01 to 04 (Analog TIE trunks) 01 to 31 1 to 80 (DEFINITY R, CSI) or 1 to 10 (DEFINITY SI) or 1 to 250 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect / S8300 Media Server) V1 to V9 01 to 31 Usage First and second characters are the cabinet number
Third character is the carrier Fourth and fifth character are the slot number Six and seventh characters are the circuit number Gateway
Module Circuit
1069
Screen Reference
Custom Selection of VIP DID Numbers

This field allows you to select the DID number assigned to a room when a guest checks in. This field can be accessed only if the Automatic Selection of DID Numbers field is y. Valid entries y/n Usage Enter y to allow you to select the DID number assigned to a room when a guest checks in.
Daily Wakeup
Valid entries y/n Usage Enter y if each extension can request daily wakeup calls.
Default Announcement Extension

This field appears only when the Announcement Type field is mult-integ. This indicates the default wakeup announcement extension when using the integrated announcement circuit pack. Valid entries valid extension or VDN Usage Enter the extension of the announcement you want to use for default wakeup calls.
Digit to Insert/Delete
Enter the leading digit that may be deleted and inserted back as described in the following text. The current PMS message set uses the extension number as the room identifier. In many customer configurations, the leading digit of the extension number is dropped to screen the room number. In order to accommodate PMS devices that are based on room number and not extension, this leading digit may be deleted on messages from Avaya Communication Manager to the PMS, and then inserted back on messages from the PMS to Communication Manager.
Hospitality
Note:
Note: The PMS interface supports 3-, 4-, or 5-digit extensions, but prefixed extensions do not send the entire number across the interface. Only the assigned extension number is sent. Therefore, you should not use prefixed extensions for numbers that are also going to use the Digit to Insert/Delete function. Valid entries 0 to 9 Usage Enter the leading digit that may be deleted and inserted back as described in the following text.
Display Room Information in Call Display

This indicates the type of guest room information displayed on telephone displays. Valid entries y Usage If this field is set to y, the phones will display the name and room number. The extension number and room number are not always the same number. If this field is set to n, the phones will display the name and extension number.
Dual Wakeup
Valid entries y/n Usage Enter y if each extension can request two wakeup calls within one 24-hour time period.
Extension to Receive Failed Wakeup LWC Messages

This indicates where unsuccessful wakeup LWC messages will be stored. This is usually administered to an unassigned extension (cannot be a VDN extension) or to the attendant (attd). In addition, a LWC lamp for that extension is usually assigned to the attendant console as an indication of failed wakeup calls. Valid entries Unassigned extension Usage Enter the extension where unsuccessful wakeup LWC messages will be stored.
1071
Screen Reference
Integrated Announcement Extension

This field appears only when the Announcement Type field is integrated. This indicates the wakeup announcement extension when using the integrated announcement circuit pack. Valid entries Valid extension or VDN Usage Enter the extension of the announcement you want to use for wakeup calls.
Length of Time to Remain Connected to Announcement

This applies only after the guest has heard the announcement completely one time, but continues to listen. Valid entries 0 to 300 Usage Enter the length of time in seconds that a hotel guest will be connected to an announcement.
Number of Digits from PMS

This indicates the number of digits being sent from the PMS to the server to identify room numbers. Note: If the Number of Digits from PMS field is blank and the PMS Sends Prefix field is set to n, the server will not support an extension that starts with 0. Valid entries 1 to 4 1 to 5 blank Usage When using normal mode, digits 1 through 4 are valid. When using transparent or ASCII mode, digits 1 through 5 are valid. If using mixed numbering in the server, leave this field blank.
Note:
Hospitality
Number of Digits in PMS Coverage Path

This indicates whether the coverage paths are 3 or 4 digits long. There can be up to 9999 coverage paths. Valid entries 3 to 4 Usage Indicate whether the coverage paths are 3 or 4 digits long.
PMS Sends Prefix

This indicates if the PMS sends a prefix digit to the server as part of the room numbering plan. Note: If the PMS Sends Prefix field is set to n and the Number of Digits from PMS field is blank, the server will not support an extension that starts with 0. Valid entries y/n Usage Enter y or n to indicate if the PMS sends a prefix digit to the server as part of the room numbering plan.
Note:
Room Activated Wakeup with Tones

Valid entries y/n Usage Enter y if wakeup calls can be activated via tones that prompt users for the time they wish to waken. This allows room activated wakeup calls without the use of a speech synthesizer or a display telephone.
1073
Screen Reference
Routing Extension on Unavailable Voice Synthesis

Valid entries Assigned extension (cannot be a VDN extension) or attd Usage A call will be placed to this extension if a voice systhesis port is not available during voice synthesis entry of wakeup requests.
! CAUTION:
CAUTION:
Set the following reports for a time other than when the system does its scheduled maintenance tests. To make sure the times do not overlap, enter the command display system-parameters maintenance and check when the system is set to run tests.
Time of Scheduled Emergency Access Summary Report

This indicates the time of day that the Emergency Access Summary Report will be printed on the Journal/ Schedule printer. Valid entries hh:mm:am/pm Usage Enter the time where hh=hour, mm=minute, am/ pm=A.M. or P.M.
Time of Scheduled Wakeup Activity Report

This indicates the time of day that the Wakeup Activity Report will be printed on the Journal/ Schedule Printer. This report summarizes the wakeup activity for each extension that had wakeup activity for the past 24 hours. Valid entries hh:mm:am/pm Usage Enter the time where hh=hour, mm=minute, am/ pm=A.M. or P.M.
Hospitality
Time of Scheduled Wakeup Summary Report

This indicates the time of day that the Wakeup Summary Report will be printed on the Journal/ Schedule printer. This report gives an hour-by-hour summary of the number of scheduled wakeup calls and a list of extensions to which wakeup calls were attempted but did not complete during the hour. Valid entries hh:mm:am/pm Usage Enter the time where hh=hour, mm=minute, am/ pm=A.M. or P.M.
VIP Wakeup
Valid entries y/n Usage Enter y if each extension can request VIP wakeup calls.
VIP Wakeups Per 5 Minutes

This field appears if the VIP Wakeup field is y. Valid entries 1 to 50 Usage Enter the number of VIP Wakeup calls allowed in a 5-minute interval.
1075
Screen Reference

change system-parameters hospitality HOSPITALITY ROOM STATES: Definition Definition Definition Definition Definition Definition HOSPITALITY FEATURES Suite Check-in? n for for for for for for Rooms Rooms Rooms Rooms Rooms Rooms in in in in in in State State State State State State 1: 2: 3: 4: 5: 6: Rooms Rooms Rooms Rooms Rooms Rooms in in in in in in State State State State State State 1 2 3 4 5 6 Page 3 of 3
ROOM STATES
Definition for Rooms in State 1 through 6
Enter up to a 30-character definition for each room status. For example, you could define state 1 as clean, ready to use and state 2 as occupied, needs cleaning. The definitions for room states (Field descriptions for page 3), are for Attendant Room Status only. If you are not using Attendant Room Status, you do not need to complete these fields.
Hunt Group
HOSPITALITY FEATURES
Suite Check-in
This field allows attendants to have the system automatically check-in several related extensions with one check-in command. Valid entries y/n Usage Enter y to use the Suite Check-in feature. See "Hospitality" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information.
Hunt Group
Hunt groups allows calls to be answered by users (agents) at a predefined group of telephones or devices. Use the Hunt Group screen to create a hunt group, identified by a hunt group number, and to assign hunt group member users by their extension numbers.This screen can also be used to implement associated features such as Automatic Call Distribution (ACD) and Hunt Group Queuing. The total number of pages can vary, depending on system configuration. See the Hardware Guide for Avaya Communication Manager for the maximum number of hunt groups supported by each configuration. When a call comes into a hunt group, the system checks for the busy or idle status of extension numbers in the hunt group when answering. A Uniform Call Distribution (UCD) type hunt group selects the "most idle" extension in the group when answering a new call. A Direct Department Calling (DDC) type hunt group selects the first available extension (in the administered sequence) when answering a new call. Expert Agent Distribution (EAD), used only with Expert Agent Selection (EAS), selects the "most idle" agent or the "least occupied" agent with the highest skill level for the calls skill. Note: Vector controlled splits/skills can be called directly via the split/skill extension (instead of calling a VDN mapped to a vector that will terminate the call to a vector controlled split/skill); however, the calls will not receive any announcements, be forwarded, redirect to coverage, or intraflow/interflow to another hunt group.
Note:
The Hunt Group screen can vary according to system configuration and values populating particular fields.The following figures show several ways that page 1 of the Hunt Group screen might appear. The descriptions that follow the figures include all fields shown in all variations of Page 1.
1077
Screen Reference

Figure 355: Hunt Group screen when Queue is y
change hunt-group 4 HUNT GROUP Group Number: 4__ Group Name: ____________________________ Group Extension: ________ Group Type: TN: ____ COR: Security Code: ____ ISDN Caller Disp: ________ MM Early Answer? ACD? Queue? y Queue Limit:____ Vector? Coverage Path: ____ Night Service Destination: Page 1 of X
Calls Warning Threshold: ___ Time Warning Threshold: ___
Port: x Port: x
Extension: ____ Extension: ____
Figure 356: Hunt Group screen when Queue and Vector are n
change hunt-group x HUNT GROUP Group Number: ___ ACD? Group Name: ____________________________ Queue? Group Extension: ____ Vector? Group Type: Coverage Path: TN: Night Service Destination: _____ COR: Security Code: ____ ISDN Caller Display: ________ MM Early Answer? n n n ____ Page 1 of X
The two Extension fields display only when the Calls Warning Port and the Time Warning Port fields are x.
Hunt Group
Figure 357: Hunt Group screen when Queue and Vector are y
change hunt-group x HUNT GROUP Group Number: Group Name: Group Extension: Group Type: TN: COR: Security Code: ISDN Caller Display: ___ ____________________________ ____ ACD? n Queue? n Vector? y Page 1 of X
MM Early Answer? ____ ________
Port: x Port: x
The two Extension fields display only when the Calls Warning Port and the Time Warning Port fields are x. Figure 358: Hunt Group screen when Queue is y and Vector is n
change hunt-group x HUNT GROUP Group Number: ___ ACD? Group Name: ____________________________ Queue? Group Extension: ____ Vector? Group Type: Coverage Path: TN: Night Service Destination: _____ COR: Security Code: ____ ISDN Caller Disp: ________ MM Early Answer? n n n ____ Page 1 of X
Port: x Port: x
1079
Screen Reference
ACD
Indicates whether Automatic Call distribution is used. This field cannot be set to y if, on the System-Parameters Customer-Options screen, the ACD field is n.
.
Valid entries y n
Usage The hunt group will function as an ACD split/skill. AUDIX hunt groups can function as ACD splits/skills. This feature is not desired, even if, on the System-Parameters Customer-Options screen, the ACD field is y. When the hunt group is assigned as an ACD split/skill, the hunt group members serve as ACD agents. The agents in this split/skill must log in to receive ACD split/skill calls. If this hunt group is on a remote server running Communication Manager and using the AUDIX in a DCS feature, then enter n.
Calls Warning Threshold

Appears if the Queue field is y. Enter the number of calls that can be queued before the System flashes the queue status (feature buttons assigned on agents phones) and the optional Auxiliary Queue Call Warning Threshold lamp assigned to the split/skill. These lamps are lighted steadily when at least one call is in queue and the threshold has not yet been reached
.
Valid entries 1 to 999 and must be less than or equal to the queue length or blank
Usage This field must not be left blank if Calls Warning Port is assigned a port number.
(Calls Warning) Extension

Appears if the Queue field is y and when the Calls Warning Port and the Time Warning Port fields are x. An extension is needed when an X is placed in Calls Warning Port. This extension can be used by the Terminal Translation Initialization (TTI) feature to assign a port to this extension from the port itself. Once Calls Warning Port is assigned a valid port (either via TTI or the change hunt-group command), then the extension is removed and considered unassigned. Valid entries Extension Usage Enter an unassigned extension. This field may not be blank.
Hunt Group
(Calls Warning) Port

Appears if the Queue field is y. Enter the seven-character port number assigned to connect the optional external Auxiliary Queue Call Warning Threshold lamp that will flash when the number of calls in queue has exceeded the queue warning threshold (assigned in Calls Warning Threshold). This port is assigned to an Analog Line circuit pack or given an x designation if an extension is used. Enter the necessary characters. Valid entries 01 to 44 (DEFINITY R) or 01 to 03 (DEFINITY CSI, SI) or 1 to 64 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect / S8300 Media Server) A to E 0 to 20 01 to 04 (Analog TIE trunks) 01 to 31 Usage First and second characters are the cabinet number
Note:
Note: For example, 01A0612 is in cabinet 01, carrier A, slot 06, and circuit number (port) 12.
COR
Enter the class of restriction (COR) number that reflects the desired restriction for the hunt group. If this is a hunt group supporting the AUDIX in a DCS feature, the CORs on the Hunt Group screen on each server running Communication Manager must be the same. Valid entries 0 to 95 Usage Enter the class of restriction (COR) number that reflects the desired restriction for the hunt group.
1081
Screen Reference
Coverage Path
Enter a coverage path number. This assigns a coverage path for the hunt group. The coverage path is assigned using the Coverage Path screen. Does not appear if the Vector field is y. Valid entries 1 to 999 t1 to t999 blank Usage Enter a coverage path number. Time of day table
Group Extension
Enter an unused extension number to be assigned to the hunt group. The field may not be blank. Valid entries 1 to 7 digits Usage Unassigned extension
Group Name
Enter a character string that uniquely identifies the group (for example, "parts dept," "purchasing," or "sales dept"). Valid entries 27-character string Note: For 4620SW or 4610SW telephones, the Group Name field is supported by Unicode language display. For more information on Unicode language display, see Administering Unicode display on page 181. Usage
Note:
Group Number
This is a display-only field when the screen is accessed using an administration command such as add or change.
Hunt Group
Group Type
The group types available depend on what is administered on your System-Parameters Customer-Options screen for Automatic Call Distribution (ACD), Expert Agent Selection (EAS) and CentreVu Advocate. The table below shows what group types are available depending on your configuration. Each option uses a different method to select an extension or agent for a call when two or more extensions or agents are available. The second table shows how calls are handled for each group type. circ ACD=n ACD, Split, Vector = n/y ACD, Skill, Vector = n/ y ACD, Skill, Vector = y Advocate or Elite ACD, Skill, Vector = y Dynamic Advocate x ddc x x x x x x x x x x x x x x x ucd-mia ead-mia ucd-loa ead-loa pad slm
Valid entries circ
Usage Enter circ (circular) when the call should be routed in a "round-robin" order. The order in which you administer the extensions determines the order that calls are directed. The server running Communication Manager keeps track of the last extension in the hunt group to which a call was connected. The next call to the hunt group is offered to the next extension in the circular list, independent of how long that extension has been idle. You cannot use circular hunting with automatic call distribution, queues, or vectors. Enter ddc when the call should be routed to the first extension or ACD agent assigned in the ACD split. Group type ddc is also known as "hot seat" distribution. "ddc" distribution is not available when the group is administered as a skill. 1 of 2
ddc
1083
Screen Reference
Valid entries ucd-mia ucd-loa
Usage When ucd-mia or ucd-loa is entered, a call routes to the most-idle agent based on when the agent finished the most recent call ("ucd-mia"), or the least occupied agent based on agent occupancy ("ucd-loa"). Enter ucd-mia or ucd-loa if the hunt group has an AUDIX message. One of these entries is required when supporting the Outbound Call Management feature and when the Controlling Adjunct field is asai. When ead-mia or ead-loa is entered, a call routes to the available agent with the highest skill level for the call. If two or more agents with equal skill levels are available, Communication Manager routes the call to the most-idle agent based on when the agent finished the most recent call ("ead-mia"), or the least occupied agent based on agent occupancy ("ead-loa"). This allows a call to be distributed to an agent best able to handle it if multiple agents are available. Enter pad (percent allocation distribution) to select an agent from a group of available agents based on a comparison of the agents work time in the skill and the agents target allocation for the skill. Enter slm when you want to:
ead-mia ead-loa
pad
slm
Compare the current service level for each SLM-administered skill to a user-defined call service level target and identify the skills that are most in need of agent resources to meet their target service level. Identify available agents and assess their overall opportunity cost, and select only those agents whose other skills have the least need for their service at the current time. 2 of 2
Hunt Group
ISDN Caller Disp

This field is required if, on the System-Parameters Customer-Options screen, the ISDN-PRI or ISDN-BRI Trunks field is y. Valid entries grp-name mbr-name blank Usage Enter grp-name or mbr-name to specify whether the hunt group name or member name, respectively, will be sent to the originating user. If the ISDN-PRI or the ISDN-BRI Trunks field is n, this field must be blank.
MM Early Answer
This field applies for systems using Multimedia Call Handling only. Valid entries y/n Usage The system begins to answer an H.320 call and establish an audio channel before offering the conversion call to the hunt group. This starts billing for the call when the call is first put into queue.
Night Service Destination

Enter the destination where calls to this split will redirect when the split is in the night service mode. Not all features will work correctly if this is not a local extension. Does not appear if the Vector field is y. Valid entries An assigned extension number (can be a VDN extension) attd blank An attendant group code. Usage
1085
Screen Reference
Queue
Specifies a queue for the hunt group. Valid entries y/n Usage Enter y so the hunt group will be served by a queue.
Queue Limit
This field appears when the Queue field is set to y. Valid entries 1 to 999 unlimited Usage Enter a limit to the number of calls that will queue. The system dynamically allocates the queue slots from a common pool on an as-needed basis.
Security Code
Enter a security code (password) used for the Demand Print feature. Valid entries 3 to 8 digits Usage Enter the password for the Demand Print feature.
Time Warning Threshold

Appears if the Queue field is y and when the Calling Warning Port and the Time Warning Port fields are x. Enter the time in seconds that a call can remain in the queue before the system flashes the Queue status lamps (feature buttons assigned members phones) and the Auxiliary Queue Time Warning lamp assigned to this split/skill. Valid entries 0 to 999 or blank Usage An entry of 0 provides a warning whenever a call is queued.
Hunt Group
(Time Warning) Extension

Appears if the Queue field is y. An extension is needed when an x is placed in Time Warning Port. This extension can be used by the Terminal Translation Initialization (TTI) feature to assign a port to this extension from the port itself. Once Time Warning Port is assigned a valid port (either via TTI or the change hunt-group command), then the extension is removed and considered unassigned. Valid entries Extension Usage Enter an unassigned extension. This field may not be blank.
(Time Warning) Port

Appears if the Queue field is y. Enter the seven-character port number assigned to the Auxiliary Queue Time Warning lamp that flashes when the time entered in Time Warning Threshold has been reached by a call in queue. Note: This port is assigned to an Analog Line circuit pack or given an X designation if an extension is used. Enter the necessary characters. Valid entries 01 to 44 (DEFINITY R) or 01 to 03 (DEFINITY CSI, SI) or 1 to 64 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect / S8300 Media Server) A to E 0 to 20 01 to 04 (Analog TIE trunks) 01 to 31 Usage First and second characters are the cabinet number
Note:
For example, 01A0612 is in cabinet 01, carrier A, slot 06, and circuit number (port) 12.
1087
Screen Reference
TN
Vector
See example screens for fields that display when this field is y. Valid entries y/n Usage Enter y to indicate that this hunt group will be vector controlled. On the System-Parameters Customer-Options screen, the Vectoring-Basic field must be y before y can be entered here.

Page 2 of the Hunt Group screen can vary according to values for particular fields on Page 1. The screen shown in Figure 359 appears only when the ACD field on page 1 is y, and the Queue and Vector fields are n. If the ACD field is n, the Messenge Center page shown in Figure 361 becomes Page 2 and all subsequent page numbers are decreased by one. The Timed ACW Interval field shown below appears only if, on the System-Parameters Customer-Options screen, the Timed ACW field is y. The screen shown in Figure 360 appears when the Queue and Vector fields are y. The descriptions that follow the figures include all fields in both variations of Page 2.
Hunt Group
Figure 359: Hunt Group screen when ACD is y and Queue and Vector are n
change hunt-group 4
Skill? AAS? Measured: Supervisor Extension: Priority on Intraflow? _ _ ____ ____ _ Page 2 of X HUNT GROUP Expected Call Handling Time (sec): ___ Service Level Target (% in sec):80 in 20
Controlling Adjunct: ____
Timed ACW Interval (sec): ___ Multiple Call Handling: _____________
Maximum Auto Reserve Agents: 0
Redirect on No Answer (rings): ___ Redirect to VDN: _____ Forced Entry of Stroke Counts or Call Work Codes? _
Figure 360: Hunt Group screen when Queue and Vector are y
change hunt-group x Skill? AAS? Measured: Supervisor Extension: Page 2 of X HUNT GROUP Expected Call Handling Time (sec):___ _ Service Level Target (% in sec):80 in 20 internal ____
Controlling Adjunct: ____
VuStats Objective: ____ Timed ACW Interval (sec): ___ ___ Multiple Call Handling: _____________
Maximum Auto Reserve Agents: 0
Redirect on No Answer (rings): ___ Redirect to VDN: _____ Forced Entry of Stroke Counts or Call Work Codes? _
1089
Screen Reference
AAS
Appears when the ACD field is y
.
Valid entries y/n
Usage Enter y if this hunt group is to serve as an Auto-Available Split.
Acceptable Service Level (sec)

Appears if the ACD field is y and the Measured field is internal or both. This allows BCMS and/or VuStats to report a percentage of calls that were answered within the specified time. This entry is also used by the CentreVu Advocate Service Objective feature. Valid entries 0 to 9999 seconds Usage Enter the number of seconds within which calls to this hunt group should be answered.
Adjunct CTI Link

Appears when the ACD field is y and the Controlling Adjunct field is asai or adjlk. Enter the appropriate ASAI CTI Link. This field cannot be blank.
Controlling Adjunct
Appears only if the ACD field is y. If the controlling adjunct is a CONVERSANT voice system (requires an ASAI link), then enter asai in this field. (On the System-Parameters Customer-Options screen, the ASAI Link Core Capabilities and Computer Telephony Adjunct Links fields must be y for CallVisor ASAI capability and for an entry other than none.) Valid entries none asai Usage Indicates that members of the split/skill or hunt group are not controlled by an adjunct processor. All agent logins are controlled by an associated adjunct and logged-in agents can only use their data terminal keyboards to perform telephone functions (for example, change work state). 1 of 2
Hunt Group
Valid entries adjlk asai-ip
Usage Computer Telephony Adjunct Links Indicates ASAI links administered without hardware and used by the Co-Resident DLG application. You cannot use this selection unless, on the System-Parameters Customer-Options screen, the Co-Res DEFINITY LAN Gateway field is y. Indicates ASAI adjunct links administered without hardware and used by the Co-Resident DLG application. You cannot use this selection unless, on the System-Parameters Customer-Options screen, the Co-Res DEFINITY LAN Gateway field is y. 2 of 2
adj-ip
Dynamic Percentage Adjustment

Appears when ACD and Group Type fields on the Hunt Group screen are pad and the Business Advocate field is y on the System-Parameters Customer-Options screen. Valid entries y/n Usage Enter y to enable automatic adjustments to agents target allocations as needed to help meet the administered service level targets.
Dynamic Queue Position

Appears when the ACD and Skill fields are y on the Hunt Group screen and the Business Advocate field is y on the Feature-Related System Parameters screen. Valid entries y/n Usage Enter y to apply the dynamic queue operation to the calls queued to the skill.
1091
Screen Reference
Dynamic Threshold Adjustment

Appears when the ACD and Service Level Supervisor fields on the Hunt Group screen are y and the Business Advocate field is y on the System-Parameters Customer-Options screen. Valid entries y/n Usage Enter y to enable automatic adjustments to overload thresholds to engage reserve agents a bit sooner or a bit later to meet the administered service levels.
Expected Call Handling Time (sec)

Appears if, on the System-Parameters Customer-Options screen, either the Vectoring (Advanced Routing) or Business Advocate field is y. and, on the Hunt Group screen, the ACD field is y.
.
Valid entries 1 to 9999 in increments of 1
Usage Establishes the number of seconds for expected call handling. This value is used to initialize Expected Wait Time and is also used by the CentreVu Advocate Percent Allocation feature.
Forced Entry of Stroke Counts or Call Work Codes

Appears when the ACD field is y and Controlling Adjunct field is none. Valid entries y/n Usage Enter y so either a Stroke Count or Call Work Code must be entered for each call answered by an agent when in the Manual-In mode.
Hunt Group
Inflow Threshold (sec)

Appears only when the ACD and Queue fields are y and Vector field is n. Enter the number of seconds that a call can remain in the queue before no more calls will be accepted by the queue. If 0 is entered, a call is redirected to this split/skill only if there is an available agent. Valid entries 0 to 999 Usage Enter the number of seconds that a call can remain in the queue before no more calls will be accepted by the queue.
Level 1 Threshold (sec)

Enter the number of seconds corresponding to the Expected Wait Time (EWT) you want to set for this threshold. For example, if you enter 45 calls whose EWT exceeds 45 seconds will be classified as over threshold 1. This field is used with Service Level Supervisor and only appears if the Service Level Supervisor field is y.
Level 2 Threshold (sec)

Appears if the ACD field is y. Enter the number of seconds corresponding to the Expected Wait Time (EWT) you want to set for this threshold. For example, if you enter 60 calls whose EWT exceeds 60 seconds will be classified as over threshold 2. This field is used with Service Level Supervisor and only appears if the Service Level Supervisor field is y.
Maximum Auto Reserve Agents

Appears only if the Group Type field is slm. Set the maximum number of Auto Reserve Agents you want to be available for this skill (hunt group). Any time an auto-reserve skill is in danger of falling below its target service level percent, some of this skills agents are auto-reserved (kept idle in other skills) so they will be available when a new call arrives for this skill. Valid values are 0 to 9. Default is 0.
1093
Screen Reference
Measured
Provides measurement data for the ACD split/skill collected (internal to the switch) for VuStats or BCMS. This measurement data is collected for VuStats and BCMS only if, on the System-Parameters Customer-Options screen, they are y and, on the Hunt Group screen, the ACD field is y. Valid entries internal Usage If you enter internal in this field and on the System-Parameters Customer-Options screen neither the VuStats or BCMS field is y, the system displays the following message:
<value> cannot be used; assign either BCMS or VuStats first
Contact your Avaya representative to assist with any changes you want to make on the System-Parameters Customer-Options screen. external Provides measurements made by the Call Management System (external to the server running Communication Manager). Provides measurements collected both internally and externally. Measurement reports for this hunt group are not required.
both none
Multiple Call Handling

Appears only if, on the System-Parameters Customer-Options screen, the Multiple Call Handling field is y and the ACD field on this screen is y. This field defines whether the hunt group can have multiple call handling capabilities, and if so, what type. Valid entries none Usage Agents who are members of that split/skill can only receive an ACD call from that split/skill when the telephone is idle. Agents in the Multiple Call Handling split/skill can place a non-ACD or an ACD call on hold and select an available work mode. A queued ACD split/skill or direct agent call then is routed to the agent. 1 of 2
on-request
Hunt Group
Valid entries many-forced
Usage An ACD call is delivered automatically to an idle line appearance if the agent is in the Auto-In/Manual-In (MI/ AI) work mode and an unrestricted line appearance is available. An ACD call is delivered automatically to an idle line appearance if the agent has no other ACD call on the station, is in the Auto-In/Manual-In (MI/AI) work mode, and an unrestricted line appearance is available. An ACD call is delivered automatically to an idle line appearance if the agent has no other ACD call for that skill on the station, is in the Auto-In/Manual-In (MI/AI) work mode, and un unrestricted line appearance is available. Valid in an EAS environment and only when the Skill field is y. 2 of 2
one-forced
one-per-skill
Priority On Intraflow
Appears if the ACD field is y and the Vector field is n. Valid entries y/n Usage Enter y for calls intraflowing from this split to a covering split to be given priority over other calls waiting in the covering split queue.
Redirect on No Answer (rings)

Appears if the ACD field is y. Valid entries 1 to 20 Usage Enter the maximum number of rings before a call will redirect back to the split/skill, or to the administered VDN. Deactivates Redirect on No Answer.
blank
1095
Screen Reference
Redirect to VDN
Appears if the ACD field is y. To redirect a RONA call to a VDN instead of to the split/skill, enter the extension number of the VDN. The administered VDN must be on-premises and must be administered on the system. The VDN can specify a vector that will in turn route to an off-premises VDN. You cannot enter an extension in this field if the Redirection on No Answer (rings) field is blank. Direct Agent calls go to the agents coverage path if it is administered. If not, the calls go to a VDN. Valid entries Assigned VDN or blank Usage To redirect a RONA call to a VDN instead of to the split/ skill, enter the extension number of the VDN.
Service Level Supervisor

Appears if, on the System Parameters Customer-Options screen, the Business Advocate field is y and, on the Hunt Group screen, the ACD and Skill fields are y. For information on CentreVu Advocate, please contact your Avaya Account Executive or see the CentreVu Advocate User Guide. Valid entries y/n Usage Enter y to use Service Level Supervisor for this skill.
Service Level Target (% in sec)

Appears when the ACD field and the Dynamic Percentage Adjustment or Dynamic Threshold Adjustment field on the Hunt Group screen is y and the Business Advocate field is y on the System-Parameters Customer-Options screen. Also appears when the Group Type field on the Hunt Group screen is slm, and on the System-Parameters Customer-Options screen, the Service Level Maximizer field is set to y, and the Business Advocate field is set to n. Valid entries 1 to 99 (percentage) 1 to 9999 (time in seconds) Usage Enter the percentage and time components of the service level target. After 20 seconds, default service level target values are set at 80%.
Hunt Group
Service Objective
Appears when the Skill and Business Advocate fields on the Feature Related System Parameters screen are y and, on the Hunt Group screen, the ACD field is y. Valid entries 1 to 9999 Usage Enter the per-skill service objective.
Skill
Appears if, on the System-Parameters Customer-Options screen, the Expert Agent Selection field is y and, on the Hunt Group screen, the ACD field is y. If this field is y, then the Group Type field must be ucd or ead. Valid entries y/n Usage Enter y if this hunt group is to be an EAS skill.
Supervisor Extension
Appears if the ACD field is y. Valid entries Valid extension Usage Enter the extension number (cannot be a VDN number) of the ACD split/skill supervisor that agents will reach when using the Assist feature
Timed ACW Interval (sec)

When a value is entered in this field, an agent in auto-in work mode who receives an ACD call from this hunt group is placed automatically into After Call Work (ACW) when the call drops. Enter the number of seconds the agent should remain in ACW following the call. When the administered time is over, the agent automatically becomes available. Timed ACW cannot be administered if the hunt group is adjunct controlled, is an AUDIX Message Center, or is an auto-available split. The Timed ACW Interval field appears if, on the System Parameters Customer-Options screen, the Timed ACW field is y and, on the Hunt Group screen, the ACD field is y. Valid entries 1 to 9999 or blank Usage The number of seconds the agent should remain in ACW following the call.
1097
Screen Reference
VuStats Objective
Enter a numerical user-defined objective. An objective is a split or skill goal for the call. This could be an agent objective such as a specific number of calls handled or an average talk time. The objective could also be a percent within the service level. The objective appears on the VuStats display and allows agents and supervisors to compare the current performance against the value of the objective for the split or skill. You can use this value in a customized VuStats display format if, on the VuStats display format screen, the Object Type field is either agent, agent-extension, or split. Appears if, on the System-Parameters Customer-Options screen, the VuStats field is y and the Measured field is either internal or both and, on the Hunt Group screen, the ACD field is y. Valid entries 0 to 99999 Usage Enter a split or skill objective.
Field descriptions for Message Center page

Figure 361: Hunt Group Message Center screen
Page 2 of X HUNT GROUP Message Center: AUDIX Extension: Message Center AUDIX Name: Primary? Calling Party Number to INTUITY AUDIX? LWC Reception: AUDIX Name: Messaging Server Name: ________ ________ ______ _ _ _______ _______ _______
First Announcement Extension: 1234 ___ Delay (sec): 20 Second Announcement Extension: ________ Delay (sec): __ Recurring? _
Hunt Group
AUDIX Name
Enter the name of the AUDIX machine as it appears on the Node Names screen. Only appears on DEFINITY Server R. Add the AUDIX name to the Node Names screen before entering it in this field. For more information on the Node Names screen, see Administration for Network Connectivity for Avaya Communication Manager, 555-233-504.
Calling Party Number to INTUITY AUDIX

Appears when the Message Center field is audix or rem-vm. Valid entries y/n Usage Enter y to send the calling party number to INTUITY AUDIX.
First Announcement Delay (sec)

Appears only if the Queue field is y and the Vector field is n. Enter the number of seconds that a call remains in queue before the associated first announcement is given the calling party. The call retains its place in the queue while the caller is listening to the recorded announcement. If the call hasnt been answered after the announcement, the caller hears music (for first announcement only) if Music-on-Hold is provided or ringing for as long as the call remains in queue. Appears only if the Queue field is y and the Vector field is n.
.
Usage When 0 is entered, the first announcement is provided immediately to the caller. This value is set automatically to 0 if there is no queue. This field must be blank if there is no first announcement.
blank
1099
Screen Reference
First Announcement Extension

Appears when the ACD and Queue fields are y and the Vector field is n. Note: If entering a Multi-Location Dial Plan shortened extension, note the following: When entering a Multi-Location Dial Plan shortened extension in a field designed for announcement extensions, certain administration end validations that are normally performed on announcement extensions are not done, and resultant warnings or submittal denials do not occur. The shortened extensions also do not appear in any display or list that shows announcement extensions. Extra care should be taken to administer the correct type of announcement for the application when assigning shortened extensions. Valid entries Enter a recorded announcement extension number. Usage This is the announcement the caller receives after being in the queue for the time interval specified in First Announcement Delay. If the call hasnt been answered after the announcement, the caller hears music (only after the first announcement) if Music-on-Hold is provided, or ringing for as long as it remains in the queue. If this is the forced first announcement, the caller always hears ringback after the announcement; otherwise, the caller hears music (if provided). Leaving this field blank indicates there will be no announcement.
Note:
blank
LWC Reception
Defines the destination for Leave Word Calling (LWC) messages left for the hunt group. Valid entries audix spe none Usage If LWC is attempted, the messages are stored in AUDIX. The Audix Name field must be filled in too. If LWC is attempted, the messages are stored in the system processing element (spe).
Hunt Group
Message Center
Enter the type of messaging adjunct for the hunt group. Only one hunt group in the system can be administered as audix, one as qsig-mwi, one as fp-mwi, and one as rem-vm. Valid entries msa msa-vm rem-vm audix qsig-mwi fp-mwi Usage Messaging Server Adjunct For voice-mail system integrated using Mode Codes or Digital Station Emulation DCS feature allowing voice mail to be located on another server For AUDIX located on this server running Avaya Communication Manager QSIG network allowing voice mail to be located on another server Public network allowing AUDIX to be located on another switch; administrable only when the ISDN Feature Plus field on the System-Parameters Customer-Options screen is y. Indicates the hunt group does not serve as a message hunt group.
none
Message Center AUDIX Name

Enter the name of the Message Center AUDIX. Appears on Avaya DEFINITY Server R, S8300 Media Server, S8700 or S8710 IP-Connect, and S8700 or S8710 Multi-Connect if the Message Center field is audix or rem-vm.
Message Center MSA Name

Note: Administer the IP Node Names screen first.
Note:
Enter the name of the Message Center MSA. When it appears, it replaces the Message Center AUDIX Name field. Appears on DEFINITY R, S8300 Media Server, S8700 or S8710 IP-Connect, S8700 or S8710 Multi-Connect if the Message Center field is msa.
1101
Screen Reference
Primary
Appears on Avaya DEFINITY Server R, S8300 Media Server, S8700 or S8710 IP-Connect, S8700 or S8710 Multi-Connect if the Message Center field is audix or rem-audix. Valid entries y/n Usage Enter y to indicate that the specified AUDIX is the primary adjunct.
Second Announcement Extension

Appears only when the ACD and Queue fields both are y and the Vector field is n. Note: If entering a Multi-Location Dial Plan shortened extension, note the following: When entering a Multi-Location Dial Plan shortened extension in a field designed for announcement extensions, certain administration end validations that are normally performed on announcement extensions are not done, and resultant warnings or submittal denials do not occur. The shortened extensions also do not appear in any display or list that shows announcement extensions. Extra care should be taken to administer the correct type of announcement for the application when assigning shortened extensions. Valid entries Valid extension Usage Enter the extension number assigned to a recorded announcement. Leaving the field blank indicates there is no second announcement.
Note:
blank
Hunt Group
Second Announcement Delay (sec)

Appears only when the ACD and Queue fields both are y and the Vector field is n. Enter the time in seconds before the call in the queue receives a second recorded announcement or that the second announcement is repeated. Valid entries 1 to 99 Usage Avaya recommends that, if this split/skill or hunt group is a coverage point for another split/skill, this delay should not be more than 15 seconds. Leave blank if there is no second announcement.
blank
Second Announcement Recurring

Appears only when the ACD and Queue fields both are y and the Vector field is n. Valid entries y blank Usage The second announcement can be repeated. Leave blank if there is no second announcement.
Voice Mail Extension

Appears if the Message Center field is rem-vm. Valid entries extension Usage Enter the UDP extension of the voice-mail hunt group on the host server running Communication Manager.
1103
Screen Reference
Field descriptions for Hunt group for MWI screen

Figure 362: Hunt Group for MWI screen
change hunt-group 4 HUNT GROUP Message Center: _________ Voicemail Number: _________________ Routing Digits (e.g. AAR/ARS Access Code): ____ Send Reroute Request? y LWC Reception: none AUDIX Name: _______ Page 3 of X
First Announcement Extension: ________ Delay (sec): __ Second Announcement Extension: ________ Delay (sec): __ Recurring? _
Calling Party Number to INTUITY AUDIX

Only appears when the Message Center field is audix or rem-audix. Valid entries y/n Usage Enter y to send the calling party number to INTUITY AUDIX.
Hunt Group
First Announcement Extension

Appears when the ACD and Queue fields are y and the Vector field is n. Note: If entering a Multi-Location Dial Plan shortened extension, note the following: When entering a Multi-Location Dial Plan shortened extension in a field designed for announcement extensions, certain administration end validations that are normally performed on announcement extensions are not done, and resultant warnings or submittal denials do not occur. The shortened extensions also do not appear in any display or list that shows announcement extensions. Extra care should be taken to administer the correct type of announcement for the application when assigning shortened extensions.
.
Note:
Valid entries Enter a recorded announcement extension number.
Usage This is the announcement the caller receives after being in the queue for the time interval specified in First Announcement Delay. If the call hasnt been answered after the announcement, the caller hears music (only after the first announcement) if Music-on-Hold is provided, or ringing for as long as it remains in the queue. If this is the forced first announcement, the caller always hears ringback after the announcement; otherwise, the caller hears music (if provided). Leaving this field blank indicates there will be no announcement.
blank
First Announcement Delay (sec)

Enter the number of seconds that a call remains in queue before the associated first announcement is given the calling party. The call retains its place in the queue while the caller is listening to the recorded announcement. If the call hasnt been answered after the announcement, the caller hears music (for first announcement only) if Music-on-Hold is provided or ringing for as long as the call remains in queue. Appears only if the Queue field is y and the Vector field is n. Valid entries 0 to 99 Usage When 0 is entered, the first announcement is provided immediately to the caller. This value is set automatically to 0 if there is no queue. This field must be blank if there is no first announcement.
blank
1105
Screen Reference
LWC Reception
Defines the destination for Leave Word Calling (LWC) messages left for the hunt group. Valid entries audix spe none Usage If LWC is attempted, the messages are stored in AUDIX. The Audix Name field must be filled in, too. If LWC is attempted, the messages are stored in the system processing element (spe).
Message Center
Enter the type of messaging adjunct for the hunt group. Only one hunt group in the system can be administered as audix, one as qsig-mwi, one as fp-mwi, one as rem-audix, and as many as 6 as qsig-mwi. Valid entries rem-audix audix msa-vm qsig-mwi Usage DCS feature allowing AUDIX to be located on another server For AUDIX located on this server running Avaya Communication Manager For voice-mail system integrated using Mode Codes or Digital Station Emulation QSIG network allowing AUDIX, or another QSIG-integrated voice-mail system, to be located on another server/switch Public network allowing AUDIX to be located on another switch; administrable only when the ISDN Feature Plus field on the System-Parameters Customer-Options screen is y. Indicates the hunt group does not serve as a message hunt group.
fp-mwi
none
Hunt Group
Routing Digits (e.g. AAR/ARS Access Code)

Appears only if the Message Center field is qsig-mwi or fp-mwi. Shows the AAR (most likely for a Message Center type of qsig-mwi) or ARS (most likely for a Message Center type of fp-mwi) access code which when prepended to the AUDIX Complete Number field defines a route to the Message Center switch hunt group containing the line ports to the AUDIX. Valid entries 0 to 9, *, or # Usage Enter 1 to 4 digits.
Second Announcement Delay (sec)

Appears only when the ACD and Queue fields both are y and the Vector field is n. Enter the time in seconds before the call in the queue receives a second recorded announcement or that the second announcement is repeated. Valid entries 1 to 99 Usage Avaya recommends that, if this split/skill or hunt group is a coverage point for another split/skill, this delay should not be more than 15 seconds. Leave blank if there is no second announcement.
blank
Second Announcement Extension

Appears only when the ACD and Queue fields both are y and the Vector field is n. Note: If entering a Multi-Location Dial Plan shortened extension, note the following: When entering a Multi-Location Dial Plan shortened extension in a field designed for announcement extensions, certain administration end validations that are normally performed on announcement extensions are not done, and resultant warnings or submittal denials do not occur. The shortened extensions also do not appear in any display or list that shows announcement extensions. Extra care should be taken to administer the correct type of announcement for the application when assigning shortened extensions. Valid entries Valid extension blank Usage Enter the extension number assigned to a recorded announcement. Leaving the field blank indicates there is no second announcement.
Note:
1107
Screen Reference
Second Announcement Recurring

Appears only when the ACD and Queue fields both are y and the Vector field is n. Valid entries y blank Usage The second announcement can be repeated. Leave blank if there is no second announcement.
Send Reroute Request

Appears only when the Message Center field is type QSIG-MWI and Supplementary Services with Rerouting is y on the System-Parameters Customer-Options screen. Valid entries y n Usage Default. Rerouting is invoked. Rerouting is not invoked when a call covers through a qsig-mwi hunt group.
Voicemail Number
Appears only if, on the System-Parameters Customer-Options screen, the Basic Call Setup and Basic Supplementary Services fields are y and the Message Center field on this screen is qsig-mwi or fp-mwi. The qsig-mwi selection shows the complete number of the AUDIX hunt group on the Message Center server for QSIG MWI. The fp-mwi selection shows the public network number of the AUDIX hunt group on the Message Center server. Valid entries Up to 17 digits Usage Enter the complete AUDIX dial-up number.
Hunt Group
Field descriptions for pages 4 through X

Figure 363: Hunt Group Group Member Assignments screen
change hunt-group 4 Page 4 of xx HUNT GROUP Group Number: 4 Group Extension: 3001 Group Type: ucd Member Range Allowed: 1 - 1500 Administered Members (min/max): 1 /9 Total Administered Members: 9 GROUP MEMBER ASSIGNMENTS Ext Name (24 characters) Ext Name (24 characters) 1 2 3 4 5 6 7 8 9 10 11 12 13 :1011 :1012 :1013 : : : : : : : : : : 14 15 16 17 18 19 20 21 22 23 24 25 26 : : : : : : : : : : : : :
More Members Exist
Administered Members (min/max)

Appears on all member pages. Indicates the minimum and maximum member number administered for this hunt group.
At End of Member List

This display-only field shows the current page is also the last page.
Group Extension
This display-only field shows the extension of the hunt group.
Group Number
This display-only field shows the number of a hunt group.
1109
Screen Reference
Group Type
This display-only field shows the type of the hunt group.
Member Range Allowed

The range of allowed members displays on all member pages. These values vary depending on the particular system and/or configuration.
More Members Exist

This display-only field shows there are more members than currently displayed (the current page is not the last page).
Total Administered Members

Appears on all member pages. Indicates the total number of members administered for this hunt group.
GROUP MEMBER ASSIGNMENTS

Ext
A display-only field if the Controlling Adjunct field is asai. Controlled Agent extensions must be entered on the Adjunct Controlled Agent Table screen. The extension cannot be a VDN. The data module cannot be a member of an ACD split/skill. Use this field when the Controlling Adjunct field is none. Valid entries .Valid extension. Usage Enter the assigned station or attendant console extension.
Name
This display-only field shows the name assigned to the above extension number when it is administered in the system.
Integrated Announcement Boards
Integrated Announcement Boards

You can move integrated announcement boards that have been previously administered on the Announcements/Audio Sources screen to a new board location. You can also display a list of all administered integrated announcement circuit packs. Figure 364: Integrated Announcement Boards screen
display integrated-annc-boards INTEGRATED ANNOUNCEMENT BOARDS Last Board Location Saved: Board Location 1:01D09 2:02817 3: 4: 5: Time Remaining 206 248 Number of Recordings 7 1 Page 1 of x
Sfx C C
Rate 32 32
Checksum ID 047a 00db
Last Board Location Saved

Valid entries Read-only Usage Applies to TN750 only; not applicable to VAL
Board Location
Valid entries Read-only Usage The physical location of the integrated announcement circuit pack (UUCSS).
Sfx
Valid entries Read-only Usage The circuit pack suffix letter(s).
1111
Screen Reference
Time Remaining
Valid entries Read-only Usage The amount of recording time in seconds remaining on the circuit pack at the 64Kb rate.
Rate
Valid entries Read-only Usage The announcements compression rate.
Number of Recordings
Valid entries Read-only Usage The number of nonzero-length announcement recordings or files on the circuit pack.
Checksum ID
Valid entries Read-only Usage Applies to TN750 only; not applicable to VAL.
Integrated Announcement Translations
Integrated Announcement Translations

Use this screen to change board locations currently administered on the Announcements/ Audio Sources screen to a new board location. Figure 365: Change Integrated Announcement Translations screen
change integ-annc-brd-loc Page 1 of 1
CHANGE INTEGRATED ANNOUNCEMENT TRANSLATIONS Change all board location translations from board: to board:
Changing board locations using this command will change all currently administered "from" board locations on the Announcements/Audio Sources screen to the "to" board location.
Change all board location translations from board

Valid entries board; cabinet 1 to 3; carrier A-E; slot 1 to 20; or gateway 1 to 10; module V1 to V9 Usage Enter a TN2501 board that is currently administered on the Announcements/Audio Sources screen.
to board
Valid entries board; cabinet 1 to 3; carrier A to E; slot 1 to 20; or gateway 1 to 10; module V1 to V9 Usage Enter a TN2501 board to which you want to move announcement translations that are currently administered on the Announcements/Audio Sources screen.
1113
Screen Reference
Intercom Group
This screen assigns extensions to intercom groups. Figure 366: Intercom Group screen
change intercom-group 1 Page 1 of 2 INTERCOM GROUP Group Number: 1 Length of Dial Code: _
GROUP MEMBER ASSIGNMENTS Ext DC 1: ________ __ 2: ________ __ 3: ________ __ 4: ________ __ 5: ________ __ 6: ________ __ 7: ________ __ 8: ________ __ 9: ________ __ 10: ________ __ 11: ________ __ 12: ________ __ 13: ________ __ 14: ________ __ 15: ________ __ 16: ________ __
Name
DC
This field assigns a dial code to an extension. The dial code is the code users must dial to make intercom calls to the corresponding extension. Valid entries 1 or 2-digit code Usage The number of digits entered must exactly match the number assigned in the Length of Dial Code field. For example, if the Length of Dial Code field is set to 2, you must type 1 as 01 in the DC field. This field cannot be blank.
Intercom Group
Ext
This field assigns an extension to the group. Valid entries an extension number Usage Enter a physical extension number. You may not enter a VDN in this field.
Group Number
This display-only field shows the groups ID number.
Length of Dial Code

This field sets the number of digits that users must dial to access an extension in the group. (On Page 2, this is a display-only field. Valid entries 1 2 Usage Enter 1 if there are 9 or fewer members. Enter 2 if there are 10 or more members.
Name
Display-only field. The server running Communication Manager fills in this field with the name from the Station screen.
Related topics
See Using Telephones as Intercoms on page 502 for instructions. See "Intercom" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information.
1115
Screen Reference
Inter-Exchange Carrier (IXC) Codes

This screen allows identification of the IXC in the CDR record.

Figure 367: Inter-Exchange Carrier Codes screen
change ixc-codes INTER-EXCHANGE CARRIER CODES IXC Codes Assignments (Enter up to 15) CDR IXC CDR IXC IXC Access IXC Access Code Number IXC Name Code Number 1: _______ _______________ 9: _______ 2: _______ _______________ 10: _______ 3: _______ _______________ 11: _______ 4: _______ _______________ 12: _______ 5: _______ _______________ 13: _______ 6: _______ _______________ 14: _______ 7: _______ _______________ 15: _______ 8: _______ _______________ Page 1 of 2
IXC Name _______________ _______________ _______________ _______________ _______________ _______________ _______________
IXC Access Number

Valid entries 2 to 11 digits, 0 to 9 and * Usage Enter the digits dialed or inserted by AAR/ARS into the outpulsed digit string to access the interexchange carrier. No duplicate access numbers are allowed in the table.
IXC Name
Valid entries 0 to 15 characters Usage Description to identify the IXC
Inter-Exchange Carrier (IXC) Codes

Figure 368: Inter-Exchange Carrier Codes screen
change ixc-codes 1. 2. 3. 4. 5. IXC Prefix ___ ___ ___ ___ ___ Page 2 of 2 IXC Code Format ____ ____ ____ ____ ____
IXC Code Format

Valid entries 1 to 4 digit code format * x X xxxx xxx For line 1 For line 2 Usage
IXC Prefix
Valid entries 1 to 3 digit prefix * 101 10 For line 1 For line 2 Usage
1117
Screen Reference
Intra-Switch CDR
This screen administers extensions for which Intra-Switch CDR is to be enabled. Note: Attendants are not allowed to be optioned for the Intra-Switch CDR feature.
Note:
If your system can record more than 100 stations, the system only displays two pages of extensions (112 per page) at one time. When you enter the add command to add extensions, the system automatically begins after the last administered extensions. If you enter the change command, the system display begins with the first extension. If you enter the change command with an extension number, the system begins the display with that extension. When you enter the command list intra-switch-cdr <extension> count x, the system lists "x" switch extensions administered for Intra-Switch CDR beginning with the extension specified by <extension>. For example, if you enter list intra-switch-cdr 81000 count 500, the system displays extension 81000 (if it is administered for Intra-Switch CDR) and the next 500 extensions that are administered for Intra-Switch CDR. The display command functions similarly to the change command.
Capacities
The Intra-Switch CDR extension capacities vary from server to server. For more information, see the Hardware Guide for Avaya Communication Manager.
Intra-Switch CDR

Figure 369: Intra-Switch CDR screen
change intra-switch cdr INTRA-SWITCH CDR Assigned Members: 1: 364-0000_ 19: 2: 364-0001_ 20: 3: 364-1000_ 21: 4: 364-2001_ 22: 5: 364-3003_ 23: 6: _ 24: 7: _ 25: 8: _ 26: 9: _ 27: 10: _ 28: 11: _ 29: 12: _ 30: 13: _ 31: 14: _ 32: 15: _ 33: 16: _ 34: 17: _ 35: 18: _ 36: 5 of 1000 37: 38: 39: 40: 41: 42: 43: 44: 45: 46: 47: 48: 49: 50: 51: 52: 53: 54: administered 55: 56: 57: 58: 59: 60: 61: 62: 63: 64: 65: 66: 67: 68: 69: 70: 71: 72: Page 1 of 2
73: 74: 75: 76: 77: 78: 79: 80: 81: 82: 83: 84: 85: 86: 87: 88: 89: 90:
91: 92: 93: 94: 95: 96: 97: 98: 99: 100. 101: 102: 103: 104: 105: 106: 107: 108:
Assigned Members
Displays the number of extensions currently administered for Intra-switch CDR.
1 through x
Valid entries Any valid extension Usage Enter the local extensions you want to track with Intra-Switch CDR. The number of extensions you can track may vary from one system to the next.
1119
Screen Reference
IP Address Mapping
Note:
Note: Enter data in either the To IP Address field or the Subnet Mask field.
This screen defines feature characteristics that depend on the IP address.

Figure 370: IP Address Mapping screen
change ip-network-map IP ADDRESS MAPPING Subnet or Mask) 24 32 __ __ __ __ __ __ __ __ __ __ __ 802.1Q VLAN ___3 ___0 ___0 ___4 ____ ____ ____ ____ ____ ____ ____ ____ ____ Emergency Location Extension ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ Page 1 of X
FROM IP Address 1.__2.__3.__0 1.__2.__4.__4 1.__2.__4.__5 1.__2.__4.__6 ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___
(TO IP Address 1.__2.__3.255 1.__2.__4.__4 1.__2.__4.__5 1.__2.__4.__9 ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___
Region __1 __2 __3 __4 ___ ___ ___ ___ ___ ___ ___ ___ ___
IP Address Mapping
From IP Address
Defines the starting IP address. Valid entries 32-bit address (4 decimal numbers, each in the range 0 to 255) Usage See the Administration for Network Connectivity for Avaya Communication Manager for more information.
To IP Address
Defines the termination of a range of IP addresses. If this field and the Subnet Mask fields are blank when submitted, the address in the From IP Address field is copied into this field. The Subnet Mask field data is applied to the From field, creating the converted To IP Address field information. Valid entries 32-bit address (4 decimal numbers, each in the range 0 to 255) Usage See the Administration for Network Connectivity for Avaya Communication Manager for more information.
To IP Address or Subnet Mask

The end of the IP address range can be specified by either entering the last IP address in the range or the From IP Address and the number of bits of the subnet mask. If the Subnet Mask field is used, then:
The mask is applied to the From IP Address field, placing zeros in the non-masked rightmost bits. This becomes the stored "From" address. The mask is applied to the To IP Address field, placing 1s in the non-masked rightmost bits. This becomes the stored "To" address.
1121
Screen Reference
If this field and the To IP Address fields are blank when submitted, the address in the From IP Address field is copied into the To IP Address field. Valid entries 0 to 32 or blank Usage Enter the last IP address in the range or the From IP Address and the number of bits of the subnet mask.
Region
Identifies the network region for the IP address range. Valid entries 1 to 250 1 to 80 for DEFINITY SI Usage Enter the network region number for this interface. This field must contain a non-blank value if the From IP Address field on the same row contains a non-blank value.
VLAN
Sends VLAN instructions to IP endpoints such as IP telephones and softphones. This field does not send VLAN instructions to the PROCR (S8300 Media Server, S8700 or S8710 IP-Connect, and S8700 or S8710 Multi-Connect), CLAN, and Media Processor boards. Valid entries 0 to 4094 n Usage Specifies the virtual LAN value. Disabled
Emergency Location Extension

This field allows the system to properly identify the location of a caller who dials a 911 emergency call from this station. An entry in this field must be of an extension type included in the dial plan, but does not have to be an extension on the local system. It can be a UDP extension. The entry defaults to blank. A blank entry typically would be used for an IP softphone dialing in through PPP from somewhere outside your network.
IP Codec Set
If you populate the IP Address Mapping screen with emergency numbers, the feature functions as follows:
If the Emergency Location Extension field in the Station screen is the same as the Emergency Location Extension field in the IP Address Mapping screen, the feature sends the extension to the Public Safety Answering Point (PSAP). If the Emergency Location Extension field in the Station screen is different from the Emergency Location Extension field in the IP Address Mapping screen, the feature sends the extension in the IP Address Mapping screen to the Public Safety Answering Point (PSAP). Valid entries 0 to 9 (up to 7 digits) Usage Enter the emergency location extension for this station. Default is blank.
Note:
Note: On the ARS Digit Analysis Table screen, you must administer 911 to be call type emer or alrt in order for the E911 Emergency feature to work properly.
IP Codec Set
The IP Codec Set screen allows you to specify the type of codec used for voice encoding and companding (compression/decompression). The main difference between codecs is in the compression algorithm used; some codecs compress the voice data more than others. A greater degree of compression results in lower bandwidth requirements on the network, but may also introduce transmission delays and lower voice quality. Codecs are used for VoIP links between any two VoIP resources or endpoints, e.g., IP telephone to IP telephone, IP telephone to Media Gateway, Media Gateway to Media Gateway, etc. The default codec is set for G711MU. The G711MU provides the highest voice quality because it does the least amount of compression, but it uses the most bandwidth. The G711MU default setting can be changed to one of two other codecs (and their "flavors") if the G711MU does not meet your desired voice-quality/bandwidth trade-off specification. For example, if a far-end server is not running Avaya Communication Manager, you may need to change the codec to match one that is supported by that servers software.
1123
Screen Reference

The order in which the codecs are listed on this screen is the order of preference of usage. A trunk call between any two VoIP resources or endpoints will be set up to use the first common codec listed. This screen allows you to define the allowed codecs and packet sizes used between VoIP resources. You can also enable silence suppression on a per-codec basis. This screen will dynamically display the packet size in milliseconds for each codec in the set, based on the number of frames you administer per packet. Figure 371: IP Codec Set screen - page 1
change ip-codec-set 1 IP Codec Set Codec Set: 1 Audio Silence Codec Suppression 1: G.711MU_______ y 2:_______________ _ 3:_______________ _ 4:_______________ _ 5:_______________ _ 6:_______________ _ 7:_______________ _ Media Encryption: none Frames Per Pkt 3 _ _ _ _ _ _ Packet Size (ms) 30 Page 1 of 2
Audio Codec
Specifies the audio codec used for this codec set. Valid entries G.711A (a-law) G.711MU (mu-law) G.723-5.3 G.723-6.3 G.729 G.729A G.729B G.729AB Usage Enter the codec used for this codec set.
IP Codec Set
Codec Set
Enter the IP codec set from the menu of options. Note: Do not use codec G.723-5.3 with a 4624 IP Telephone or Avaya IP Softphone. The 4624 IP Telephone and Avaya IP Softphone do not work properly with audio codec G.723-5.3. Although you can use one of these phones with codec G.723-G5.3 to dial and connect to other users, you hear no audio on the call. That is, you hear no dial tone, ringing, or voice transmission. Therefore, if you have 4624 IP Telephones or IP Softphones connected to a media gateway, be sure the codec set used by that media gateways network region does not use G.723-5.3 as its first option.
Note:
Frames Per Pkt

Specify the number of frames per packet up to a packet size of 60 milliseconds (ms)
.
Valid entries 1 to 6 or blank
Usage The default frame size for G.711 and G.729 codecs is 2 frames (20 ms), and for G.723 is 3 frames (30 ms).
Media Encryption
This field appears only if the Media Encryption over IP feature is enabled. It specifies one of three possible options for the negotiation of encryption. The selected option for an IP codec set applies to all codecs defined in that set.. Valid entries aes Usage Advanced Encryption Standard (AES), a standard cryptographic algorithm for use by U.S. government organizations to protect sensitive (unclassified) information. Use this option to encrypt these links: Server-to-gateway (H.248)
Gateway-to-endpoint (H.323)
aea
Avaya Encryption Algorithm. Use this option as an alternative to AES encryption when: All endpoints within a network region using this codec set must be encrypted.
All endpoints communicating between two network regions and administered to use this codec set must be encrypted.
none
Media stream is unencrypted. This is the default setting.
1125
Screen Reference
Packet Size (ms)

A display-only field showing the packet size in milliseconds.
Silence Suppression
Enables RTP-level silence suppression on the audio stream. Valid entries y/n Usage Enter y to enable RTP-level silence suppression on the audio stream.

Use this screen to assign the following characteristics to a codec set:
Whether or not endpoints in the assigned network region can route fax, modem, or TTY calls over IP trunks Which mode the system uses to route the fax, modem, or TTY calls Whether or not redundant packets will be added to the transmission for higher reliability and quality
These characteristics must be assigned to the codec set, and the codec set must be assigned to a network region for endpoints in that region to be able to use the capabilities established on this screen.
! CAUTION:
CAUTION:
If users are using Super G3 fax machines as well as modems, do not assign these fax machines to a network region with an IP Codec set that is modem-enabled as well as fax-enabled. If its Codec set is enabled for both modem and fax signaling, a Super G3 fax machine incorrectly tries to use the modem transmission instead of the fax transmission. Therefore, assign modem endpoints to a network region that uses a modem-enabled IP Codec set, and assign the Super G3 fax machines to a network region that uses a fax-enabled IP Codec set.
IP Codec Set
Figure 372: IP Codec Set screen page 2

change ip-codec-set 1 IP Codec Set Page 2 of 2
Mode FAX Modem TDD/TTY relay off us
Redundancy 0 0 0
FAX Mode
Valid entries off Usage Turn off special fax handling when using this codec set. In this case, the fax is treated like an ordinary voice call. With a codec set that uses G.711, this setting is required to send faxes to non-Avaya systems that do not support T.38 fax. For users in regions using this codec, use Avaya relay mode for fax transmissions over IP network facilities. This is the default for new installations and upgrades to Communication Manager R2.1. For users in regions using this codec, use pass-through mode for fax transmissions over IP network facilities. This mode uses G.711-like encoding. For users in regions using this codec, use T.38 standard signaling for fax transmissions over IP network facilities.
relay
pass-through
t.38-standard
Note:
Note: If you have a telephone that is on an IP trunk too close to a fax machine, the handset can pick up the tones from the fax machine and change itself into the fax mode. To prevent this, set the FAX field to off, and put the FAX machines in an ARS partition that uses only circuit switched trunks, even for IGW FAX calls.
1127
Screen Reference
Modem Mode
Valid entries off Usage Turn off special modem handling when using this codec set. In this case, the modem transmission is treated like an ordinary voice call. This is the default for new installations and upgrades to Communication Manager R2.1. With a codec set that uses G.711, this setting is required to send modem calls to non-Avaya systems. For users in regions using this codec, use relay mode for modem transmissions over IP network facilities. Note: Modem over VoIP in relay mode is currently available only for use by specific analog telephones that serve as Secure Telephone Units (STUs). Contact your Avaya technical representative for more information.
relay
Note:
pass-through
For users in regions using this codec, use pass-through mode for modem transmissions over IP network facilities.
TDD/TTY Mode
Valid entries off Usage Turn off special TTY handling when using this codec set. In this case, the TTY transmission is treated like an ordinary voice call. With a codec set that uses G.711, this setting is required to send TTY calls to non-Avaya systems. However, there may be errors in character transmissions. For users in regions using this codec, use U.S. Baudot 45.45 mode for TTY transmissions over IP network facilities. This is the default for new installations and upgrades to Communication Manager R2.1. For users in regions using this codec, use U.K. Baudot 50 mode for TTY transmissions over IP network facilities. For users in regions using this codec, use pass-through mode for TTY transmissions over IP network facilities.
US
UK pass-through
IP Interfaces
IP Interfaces
List IP Interface
Use this screen to view information about the IP interfaces administered on the system. The all command option displays information about all types of IP interfaces administered on the system. The clan command option displays information about administered C-LANS. Figure 373: List IP Interface screen
list ip-interface IP INTERFACES Num Skts Warn ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ Net Rgn ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ Page 1 of 4
ON Type _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____
Slot Code Sfx Node Name ____ ____________ ____ ____________ ____ ____________ ____ ____________ ____ ____________ ____ ____________ ____ ____________ ____ ____________ ____ ____________ ____ ____________ ____ ____________
Subnet Mask Gateway Address 255.255.255.0 ___.___.___.___ 255.255.255.0 ___.___.___.___ 255.255.255.0 ___.___.___.___ 255.255.255.0 ___.___.___.___ 255.255.255.0 ___.___.___.___ 255.255.255.0 ___.___.___.___ 255.255.255.0 ___.___.___.___ 255.255.255.0 ___.___.___.___ 255.255.255.0 ___.___.___.___ 255.255.255.0 ___.___.___.___ 255.255.255.0 ___.___.___.___
VLAN n n n n n n n n n n n
ON
A y in this field allows use of the ethernet port.
Type
Identifies the type of IP interface. This field appears only when the all command option is used.
Slot
Describes the physical port location of the interface on your system. First and second characters are the cabinet number, third character is the carrier, fourth and fifth character are the slot number, six and seventh characters are the circuit number.
1129
Screen Reference
Code/Sfx
These fields identify the circuit pack code number for each interface.
Node Name
The unique node name for the IP interface administered on the Node Names screen.
Subnet Mask
Identifies the subnet mask associated with the IP address for this IP interface. The subnet mask is a 32-bit binary number that divides the network ID and the host ID in an IP address.
Gateway Address
Shows the address of a network node that serves as the default gateway for each IP interface.
Num Skts Warn

Displays only when the clan command option is used. Shows the threshold number of sockets in use for IP endpoint registration on the specified C-LAN before a warning message is logged.
Net Rgn
Shows the network region number for each interface on the system.
VLAN
This field sends VLAN instructions to the PROCR (S8300 Media Server, S8700 or S8710 IP-Connect, and S8700 or S8710 Multi-Connect), CLAN, and Media Processor boards. It does not send VLAN instructions to IP endpoints such as IP telephones and softphones. This field cannot be administered for VAL boards.
IP Interfaces
Add/Change/Remove/Display IP Interface
Use this screen to assign a network region to an IP interface device, or to administer the threshold number of sockets to be used for endpoint registration of a C-LAN before a warning is logged. Figure 374: Add IP Interface screen
add ip-interface 02c08 IP INTERFACES Type: Slot: Code Sfx: Node Name: IP Address: Subnet Mask: Gateway Address: Enable Ethernet Pt? Network Region: VLAN: CLAN 02c08 TN799 D clan1xxxxxxxxxx 123.456.789.012 ___.___.___.___ ___.___.___.___ n 20 0 Page 1 of 1
Number of CLAN Sockets Before Warning: 400
Type
Identifies the type of IP interface. Valid entries c-lan, VAL, medpro, procr Usage This field is auto-populated based on the slot location specified in the command line.
1131
Screen Reference
Slot
Describes the physical port location of the interface on your system. Auto-populated based on the slot location specified in the command line.
.
Valid entries 01 to 44 (DEFINITY R) or 01 to 03 (DEFINITY CSI, SI) or 1 to 64 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect / S8300 Media Server) A to E 0 to 20
Usage First and second characters are the cabinet number.
Third character is the carrier. Fourth and fifth character are the slot number.
Code/Sfx
Display-only fields that identify the interface. Valid display TN799, TN802, TN2302, 2501AP Usage Displays the circuit pack code number.
Node Name
The unique node name for the IP interface administered on the Node Names screen. Valid entries Character string (up to 15 characters max.) Usage Enter the name of the node. This entry must map to the node name administered on the Node Names screen.
IP Interfaces
IP Address
Display only, taken from the IP Node Names screen, based on the node name entered. Valid entries 32-bit address (4 decimal numbers, each in the range 0 to 255) Usage Displays the IP address of the interface.
Subnet Mask
The subnet mask is a 32-bit binary number that divides the network ID and the host ID in an IP address. Valid entries 255, 254, 252, 248, 240, 224, 192, 128, 0 Usage Identifies the subnet mask associated with the IP address for this IP interface.
Gateway Address
Valid entries 0 to 255 Usage Enter the address of a network node that serves as the default gateway for the IP interface. Entering a value in this field poses a potential security risk. For more information on using a default gateway, see Administration for Network Connectivity for Avaya Communication Manager (555-233-204).
Enable Ethernet Pt?

Allows use of the ethernet port. Valid entries y/n Usage Enter y to use the ethernet port. Enter n before you make changes on this screen.
1133
Screen Reference
Net Rgn
Identify the network region for the specified interface. Valid entries 1 to 250 Usage Enter the network region number for this interface.
VLAN
This field sends VLAN instructions to the PROCR (S8300 Media Server, S8700 or S8710 IP-Connect, and S8700 or S8710 Multi-Connect), CLAN, and Media Processor boards. It does not send VLAN instructions to IP endpoints such as IP telephones and softphones. This field cannot be administered for VAL boards. Valid entries 0 to 4095 n Usage Specifies the virtual LAN value. Default. Disabled.
Number of CLAN Sockets Before Warning

Appears only when the value in the Type field is C-LAN. Set the threshold number of sockets in use for IP endpoint registration on the specified C-LAN. When the threshold is reached a warning message (error code 2820) is logged, but IP endpoints can still register with that C-LAN if additional sockets are available. Valid entries 1 to 499 Usage Enter the number of sockets in use on a C-LAN before a warning message is logged. Default is 400.
IP Network Region
IP Network Region
Use this screen to configure within-region and between-region connectivity settings for all VoIP resources and endpoints within a given IP region. The first page is used to modify the audio and QoS settings. The Codec Set field on this page reflects the CODEC set that must be used for connections between phones within this region or between phones and MedPro/Prowler boards and media gateways within this region. The ability to do NAT shuffling for direct IP-to-IP audio connections is also supported.

change ip-network-region 1 IP NETWORK REGION Region: 1 Location: Name: AUDIO PARAMETERS Codec Set: 1 UDP Port Min: 2048 UDP Port Max: 3028 Home Domain: Intra-region IP-IP Direct Audio: no Inter-region IP-IP Direct Audio: no IP Audio Hairpinning? y RTCP Reporting Enabled? RTCP MONITOR SERVER PARAMETERS Use Default Server Parameters? Server IP Address: Server Port: RTCP Report Period(secs): y y . 5005 5 . . Page 1 of 19
DIFFSERV/TOS PARAMETERS Call Control PHB Value: 34 Audio PHB Value: 46 802.1P/Q PARAMETERS Call Control 802.1p Priority: 7 Audio 802.1p Priority: 6 H.323 IP ENDPOINTS H.323 Link Bounce Recovery? y Idle Traffice Interval (sec): 20 Keep-Alive Interval (sec): 6 Keep-Alive Count: 5
AUDIO RESOURCE RESERVATION PARAMETERS RSVP Enabled? y RSVP Refresh Rate(secs): 15 Retry upon RSVP Failure Enabled? y RSVP Profile: guaranteed-service RSVP unreserved (BBE) PHB Value: 40
Note:
Note: The Display IP Network Region screen reflects the values that you assign on this screen.
1135
Screen Reference
Home Domain
The name or IP address of the domain for which this network region is responsible (i.e., authoritative).
.
Valid entries Up to 20 characters or blank.
Usage Enter the name or IP address of the domain for which this network region is responsible. Note that this will appear in the "From" header of any SIP messages.
Name
Description of the region. Valid entries Up to 20 characters Usage Describes the region.
Region
A display-only field indicating the number of the region being administered.
MEDIA PARAMETERS
Codec Set
Specifies the codec set assigned to the region
.
Usage Enter the number for the codec set for the region.
IP Network Region
Intra-region IP-IP Direct Audio

Allows direct audio connections between IP endpoints within a network region. Valid entries y/n Usage Enter y to save on bandwidth resources and improve sound quality of voice over IP transmissions. An n entry might be used if, for example, the IP phones within the region are behind two ro more firewalls. Enter native(NAT) if the IP address from which audio is to be received for direct IP-to-IP connections within the region is that of the telephone/softphone itself (without being translated by NAT). IP phones must be configured behind a NAT device before this entry is enabled. Enter translated(NAT) if the IP address from which audio is to be received for direct IP-to-IP connections within the region is to be the one with which a NAT device replaces the native address. IP phones must be configured behind a NAT device before this entry is enabled.
native(NAT)
translated(NAT)
Inter-region IP-IP Direct Audio

Allows direct audio connections between IP endpoints in different regions
.
Valid entries y/n
Usage Enter y to save on bandwidth resources and improve sound quality of voice over IP transmissions. An n entry might be used if, for example, the IP phones within the region are behind two ro more firewalls. Enter translated(NAT) if the IP address from which audio is to be received for direct IP-to-IP connections between regions is to be the one with which a NAT device replaces the native address. IP phones must be configured behind a NAT device before this entry is enabled. Enter native(NAT) if the IP address from which audio is to be received for direct IP-to-IP connections between regions is that of the telephone itself (without being translated by NAT). IP phones must be configured behind a NAT device before this entry is enabled.
translated(NAT)
native(NAT)
1137
Screen Reference
Allows IP endpoints to be connected through the IP circuit pack in the server. Valid entries y/n Usage Enter y to allow IP endpoints to be connected through the media servers IP circuit pack in IP format, without first going through the Avaya DEFINITY TDM bus.
Location
Specifies the location of the IP network region, allowing correct date and time information, and trunk routing based on IP network region. Note: If the Multinational Locations feature is enabled, and IP phones derive their network region from the IP Network Map, you must administer this field with a valid value (1 to 250). This allows the IP endpoint to obtain a VoIP resource. Valid entries 1 to 44 Usage (For DEFINITY R, CSI, SI only.) Enter the number for the location for the IP network region. The IP endpoint uses this as its location number. This applies to IP telephones and softphones. (For Avaya S8300 Media Server, Avaya S8700 or S8710 Multi-Connect, and Avaya S8700 or S8710 IP-Connect only.) Enter the number for the location for the IP network region. The IP endpoint uses this as its location number. This applies to IP telephones and softphones. The location is obtained from the cabinet containing the CLAN or the media gateway that the endpoint registered with.
Note:
1 to 250
blank
RTCP Reporting Enabled

Valid entries y/n Usage Specifies whether you want to enable RTCP reporting. If this field is set to y, then the RTCP Monitor Server Parameters fields appear.
IP Network Region
UDP Port Range

UDP Port Range Min
Specifies the minimum range of the UDP port number used for audio transport. Valid entries 1024 to 65534 defaults: 2048 to 3028 Usage Enter the lowest UDP port number to be used for audio transport.
UDP Port Range Max

Specifies the maximum range of the UDP port number used for audio transport. Valid entries 1025 to 65535 defaults: 2048 to 3028 Usage Enter the highest UDP port number to be used for audio transport.
RTCP MONITOR SERVER PARAMETERS

RTCP Report Period (secs)
This field only appears when the Use Default Server Parameters field is set to n and the RTCP Reporting Enabled field is set to y. Valid entries 5 to 30 Usage Enter the report period for the RTCP Monitor server in seconds.
1139
Screen Reference
Server IP Address
This field only appears when the Use Default Server Parameters field is set to n and the and the RTCP Enabled field is set to y. Valid entries 0 to 255 in nnn.nnn.nnn.nnn format Usage Enter the IP address for the RTCP Monitor server.
Server Port
This field only appears when the Use Default Server Parameters field is set to n and the and the RTCP Enabled field is set to y. Valid entries 1 to 65535 Usage Enter the port for the RTCP Monitor server.
Use Default Server Parameters

This field only appears when the RTCP Reporting Enabled field is set to y. Valid entries y Usage Enter y to use the default RTCP Monitor server parameters as defined on the IP Options System Parameters screen. If set to y, you must complete the Default Server IP Address field on the IP Options System Parameters screen. If you enter n, you need to complete the Server IP Address, Server Port, and RTCP Report Period fields that appear.
IP Network Region
DIFFSERV/TOS PARAMETERS
Call Control PHB Value
Provides scalable service discrimination in the Internet without per-flow state and signaling at every hop. Use the IP TOS field to support the DiffServ codepoint. Valid entries 0 to 63 Usage Enter the decimal equivalent of the Call Control PHB value.
Audio PHB Value

Provides scalable service discrimination in the Internet without per-flow state and signaling at every hop. Use the IP TOS field to support the Audio PHB codepoint. Valid entries 0 to 63 Usage Enter the decimal equivalent of the DiffServ Audio PHB value.
Call Control 802.1p Priority

Provides Layer 2 priority for Layer 2 switches. Valid entries 0 to 7 Usage Specifies the 802.1p priority value.
Audio 802.1p Priority

Provides Lay 2 priority for Layer 2 switches. Valid entries 0 to 7 Usage Specifies the Audio 802.1p priority value.
1141
Screen Reference
AUDIO RESOURCE RESERVATION PARAMETERS

Retry upon RSVP Failure Enabled
This field only appears if the RSVP Enabled field is set to y. Valid entries y/n Usage Specifies whether to enable retries when RSVP fails.
RSVP Enabled
The entry in this field controls the appearance of the other fields in this section. Valid entries y/n Usage Specifies whether or not you want to enable RSVP.
RSVP Profile
This field only appears if the RSVP Enabled field is set to y. You set this field to what you have configured on your network. Valid entries guaranteed-service Usage This limits end-to-end queuing delay from sender to receiver. This setting is best for VoIP applications. This subset of guaranteed-service provides for a traffic specifier, but not end-to-end queuing delay.
controlled-load
RSVP Refresh Rate (secs)

This field only appears if the RSVP Enabled field is set to y. Valid entries 1 to 99 Usage Enter the RSVP refresh rate in seconds.
IP Network Region
RSVP unreserved (BBE) PHB Value

Valid entries 0 to 63 Usage The BBE codpoint is used whenever an RSVP reservation is being obtained (pending), or has failed in some way, to provide better-than-best service to the voice stream.
H.323 IP ENDPOINTS
H.323 Link Bounce Recovery
A y entry in this field enables the H.323 Link Bounce Recovery feature for this network region. An n disables the feature. Valid entries y/n Usage Specifies whether to enable H.323 Link Bounce Recovery feature for this network region.
Idle Traffic Interval (seconds)

This field represents the maximum traffic idle time after which a TCP Keep-Alive (KA) signal is sent from the endpoint.. Valid entries 5 to 7200 Usage Enter the maximum traffic idle time in seconds. Default is 20.
Keep-Alive Interval (seconds)

Use this field to set the interval between TCP Keep-Alive re-transmissions. When no ACK is received for all retry attempts, the local TCP stack ends the TCP session and the associated socket is closed. Valid entries 1 to 120 Usage Specify the interval between KA retransmissions in seconds. Default is 5.
1143
Screen Reference
Keep-Alive Count
Use this field to set the number of times the Keep-Alive message is transmitted if no ACK is received from the peer. Valid entries 1 to 20 Usage Specify the number of retries when if no ACK is received. Default is 5.
Field descriptions for Page 2

Beginning with Release 2.0 of Communication Manager, page 2 is the LSP Names screen. This page covers the information for the Local Survivable Processor names in priority order. Figure 376: LSP Names screen
change ip-network-region 3 IP NETWORK REGION LSP NAMES IN PRIORITY ORDER 1 2 3 4 5 6 Page 2 of 19
Note:
Note: Earlier releases of Communication Manager display a different page 2.
Field descriptions for Page 3

Each page from page 3 on shows the inter-region connectivity for 15 region pairs. To accommodate the maximum of 250 regions for Linux platforms, up to 17 pages are available for this purpose.
IP Network Region
Figure 377: Inter Network Region Connection Management screen

change ip-network-region 3 Inter Network Region Connection Management src rgn 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 dst rgn 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 codec set 1 1 1 1 1 1 1 direct WAN y n n n y y Dynamic CAC Gateway Page 3 of 19
:NoLimit 10:Calls
src rgn
The entry in this field identifies the source region for this inter-network connection.. Valid entries 1 to 250 Usage Display-only. Shows the source region for this inter-network connection.
dst rgn
The entry in this field identifies the destination region for this inter-network connection.. Valid entries 1 to 250 Usage Display-only. Shows the destination region for this inter-network connection.
1145
Screen Reference
codec-set
Indicates which codec set is to be used between the two regions.
.
Usage If the two regions are not connected at all, this field should be blank. When the codec set is blank, the direct-WAN, WAN-BW-limits, and Intervening-regions entry fields are not displayed. This field cannot be blank if this route through two regions is being used by some non-adjacent pair of regions.
direct-WAN
The entry in this field indicates whether the two regions (source and destination) are directly connected by a WAN link. Valid entries y/n Usage The default value is y(es) if the codec-set field is not blank. If so, the WAN-BW-limits field displays, but the Intervening-regions fields do not. If the direct-WAN field is set to n(o), then the WAN-BW-limits field does not display, but the Intervening-regions fields are displayed.
WAN-BW limits (value)

This field is used for entry of the bandwidth limits for direct WAN links. Valid entries 1 to 9999 Usage Values for this field may be entered in the number of connections, bandwidth in Kbits/sec, bandwidth in Mbits/ sec, or left blank. Default is blank. Note: For Release 2.0, The number must be less than or equal to 65 when the units part of the field is set to Mbits/ sec.
IP Network Region
WAN-BW limits (units)

The entry in this field the unit of measure corrsesponding to the value entered for bandwidth limitation. Valid entries Calls, Kbits/sec, Mbits/sec, NoLimit Usage This field allows you to limit bandwidth by number of connections, bandwidth in Kbits/sec, bandwidth in Mbits/ sec, or it can be left blank. Default is blank.
Intervening-regions
The entry in this field allows entry of intervening region numbers between the two indirectly-connected regions. Valid entries 1 to 250 Usage Enter up to four intervening region numbers between the two indirectly-connected regions. Note: Entry is not allowed for indirect region paths until all direct region paths have been entered. In addition, the order of the path through the regions must be specified starting from the source region to the destination region.
Dynamic CAC Gateway

This field only appears if the WAN-BW- limit field is set to dynamic. The gateway must be configured to be a CAC (Call Admission Control) gateway
.
Usage Set the gateway that reports the bandwidth-limit for this link. Default is blank.
1147
Screen Reference
IP Node Names
Figure 378: IP Node Names screen
change node-names ip IP NODE NAMES Name 1. ______________ 2. ______________ 3. ______________ 4. ______________ 5. ______________ 6. ______________ 7. ______________ 8. ______________ 9. ______________ 10. ______________ 11. ______________ 12. ______________ 13. ______________ 14. ______________ 15. ______________ 16. ______________ IP Address ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ Name ______________ ______________ ______________ ______________ ______________ ______________ ______________ ______________ ______________ ______________ ______________ ______________ ______________ ______________ ______________ ______________ IP Address ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ Page 1 of X
17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32.
Note:
Note: If you are using the Converged Communications Server for SIP Instant Messaging, enter the IP address for the SIP Proxy Server for your network in the corresponding fields on the IP Node Names screen.
Name
Identifies the name of the adjunct or server/switch node. Valid entries 1 to 15 alpha-numeric characters Usage Used as a label for the associated IP address. The node names must be unique for each server/switch.
IP-Options System Parameters
IP Address
The IP address for the node named in the previous field. Valid entries 32-bit address (4 decimal numbers, each in the range 0 to 255) Usage A unique IP address is assigned to each port on any IP device that is used for a connection. See the Administration for Network Connectivity for Avaya Communication Manager for more information.

Figure 379: IP-Options System Parameters screen
display system-parameters ip-options IP-OPTIONS SYSTEM PARAMETERS IP MEDIA PACKET PERFORMANCE THRESHOLDS Roundtrip Propagation Delay (ms) High: Packet Loss (%) High: Ping Test Interval (sec): Number of Pings Per Measurement Interval: Page 1 of x
800 40 20 10
Low: 400 Low: 15
RTCP MONITOR SERVER Default Server IP Address: Default Server Port: 5005 Default RTCP Report Period(secs): 5 AUTOMATIC TRACE ROUTE ON Link Failue? y IP DTMF TRANSMISSION MODE Intra-System IP DTMF Transmission Mode: in-band-g711 Inter-System IP DTMF: See Signaling Group Forms H.248 MEDIA GATEWAY Link Loss Delay Timer (min):5 H.323. IP ENDPOINT Link Loss Delay Timer (min): 5 Primary Search Time (sec): 75
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Screen Reference
IP-Options System Parameters screen IP MEDIA PACKET PERFORMANCE THRESHOLDS

Number of Pings Per Measurement Interval
Specifies the number of test pings that comprise a measurement from which the performance values (delay and loss) are calculated. Valid entries 10 to 100 Usage Enter the number. Default is 10.
Packet Loss (%)

Specifies thresholds to be applied to packet loss rates (as measured by ping) for determining activation/deactivation of signaling group bypass.
High
Valid entries 0 to 100 Usage This value cannot be less than the minimum value. Default is 40.
Low
Valid entries 0 to 100 Usage This value cannot be more than the maximum value. Default is 15.
Ping Test Interval (sec)

Specifies the time between performance test pings for each testable signaling group. Valid entries 10 to 999 Usage Enter the time. Default is 20.
Roundtrip Propagation Delay (ms)

Specifies thresholds to be applied to roundtrip packet propagation delays (as measured by ping) for use in activating or clearing signaling group bypass.
High
Valid entries 10 to 9999 Usage This value cannot be less than the minimum value. Default is 800.
Low
Valid entries 10 to 9999 Usage This value cannot be more than the maximum value. Default is 400.
RTCP MONITOR SERVER

Default RTCP Report Period(secs)
In conjunction with the IP address and server port, this value tells the IP phones, IP softphones and VoIP media modules how often to send the information (RTCP packets) to the RTCP server
.
Usage Enter the desired number of seconds.
Default Server IP Address

The default server IP address that can be utilized by the IP Network Region screen for each administered region. Valid entries 0 to 255 in nnn.nnn.nnn.nnn format Usage A unique IP address is assigned to each port on any IP device that is used for a connection.
1151
Screen Reference
Default Server Port

The RTCP monitor is a separate computer that receives RTCP packets from many devices. Avaya Communication Manager pushes these values to IP phones, IP softphones and VoIP media modules, such that they know where to send the data. The IP address is that of the RTCP server. The server port is the TCP/IP port of that RTCP server where the information should be sent. Valid entries 1 to 65535 Usage Enter the port being used as an RTCP monitor.
Automatic Trace Route on Link Failure

In order to diagnose network problems, especially to determine where a network outage exists, Communication Manager initiates an automatic trace-route command when the connectivity between a server and its port networks, media gateways, or IP trunks is lost.
.
Valid entries y n
Usage Enter y to turn the automatic trace-route command feature on. Enter n to turn the automatic trace-route command feature off.
Note:
Note: If you disable the feature, any automatic trace-route currently in progress finishes, and no subsequent trace-route commands are launched or logged (the link failure buffer is cleared).
IP DTMF TRANSMISSION MODE

Intra-System IP DTMF Transmission Mode
Enter the appropriate IP transmission mode. Valid entries in-band Usage DTMF digits encoded within existing RTP media stream for G.711/G.729 calls. G.723 is sent out-of-band. DTMF digits encoded within existing RTP media stream for G.711calls. G.723 and G.729 are sent out-of-band. DTMF sent over trunks via control link between the CLANs. Initially, support for SIP trunks requires the entry of rtp-payload.
in-band-g711
out-of-band rtp-payload
Inter-System IP DTMF Transmission Mode

Valid entries in-band in-band-g711 rtp-payload out-of-band Usage See the DTMF over IP field on the Signaling Group screen. Initially, support for SIP trunks requires the entry of rtp-payload.
1153
Screen Reference
MEDIA GATEWAY ANNOUNCEMENT SERVER PARAMETERS

Announcement Server IP Address
Identifies the IP address of the Announcement Server. Valid entries 0 to 255 Usage A unique IP address is assigned to each port on any IP device that is used for a connection.
Announcement Storage Path Name

Indicates the path name on the Announcement Server where the announcements are stored. Valid entries Up to 40 characters or blank Usage Enter the directory path name where announcements are stored.
Login
Indicates the login to be used by the Media Gateway to access the Announcement Server. Valid entries 1 to 10 characters or blank Usage Enter a login up to 10 characters.
Password
Indicates the password to be used by the Media Gateway to access the Announcement Server. Valid entries 1 to 10 characters or blank Usage Enter a password up to 10 characters.
H.248 MEDIA GATEWAY

Link Loss Delay Timeout (minutes)
This field is to assist with the H.248 link bounce recovery mechanism of the Avaya G700 Media Gateway; specifically, to prevent the call controller from removing all boards and ports prematurely in response to a link bounce. Valid entries 1 through 30 Usage Enter the number of minutes to delay the reaction of the call controller to a link bounce. Default is 5
H.323 IP ENDPOINT
Link Loss Delay Timer (minutes)
This timer specifies how long the Communication Manager server preserves registration and any stable calls that may exist on the endpoint after it has lost the call signaling channel to the endpoint. If the endpoint does not re-establish connection within this period, MV tears down the registration and calls (if any) of the endpoint. This timer does not apply to soft IP endpoints operating in telecommuter mode.
.
Usage Enter the number of minutes to delay the reaction of the call controller to a link bounce. Default is 5.
Primary Search Time (seconds)

While the telephone is hung-up, this is the maximum time period that the IP endpoint expends attempting to register with its current Communication Manager server. The need for this timer arises in situations where the current MV server may have a large number of C-LANS. this timer allows the customer to specify the maximum time that an IP endpoint spends on trying to connect to the C-LANS before going to an LSP.
1155
Screen Reference
While the IP telephones receiver is lifted, the endpoint continues trying to re-establish connection with the current server until the call ends. Valid entries 15 to 3600 Usage Enter the number of seconds an IP endpoint spends on trying to connect to the C-LANS before going to an LSP. Default is 75.
IP Routing
Figure 380: IP Routing screen
change ip-route 1 IP ROUTING Route Number: Destination Node: Network Bits: Gateway: Board: Metric: Page 1 of 1
Subnet Mask:
IP Routing
Board
Enter the necessary characters. Valid entries 01 to 44 (DEFINITY R) or 01 to 03 (DEFINITY CSI, SI) or 1 to 64 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect / S8300 Media Server) A to E 0 to 20 01 to 04 (Analog TIE trunks) 01 to 31 1 to 80 (DEFINITY R, CSI) or 1 to 10 (DEFINITY SI) or 1 to 250 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect / S8300 Media Server) V1 to V9 Usage First and second characters are the cabinet number
Module
Destination Node
The node name of the final destination for this connection. Valid entries The name previously entered on the Node Names screen. Usage Enter the name of the final destination node of the IP route for this connection.
1157
Screen Reference
Gateway
The node name of the first intermediate node. Valid entries A name previously entered on the Node Names screen and is either a port on the CLAN circuit pack or is identified as a Destination Node on another IP route. Usage If there are one or more intermediate nodes, the first intermediate node is the Gateway. If there are no intermediate nodes between the local and remote CLAN ports for this connection, the Gateway is the local CLAN port.
Metric
Valid entries 0 or 1 Usage Enter 1 on a server that has more than one CLAN circuit pack installed.
Network Bits
This field is a 32-bit binary number that divides the network ID and the host ID in an IP address. Valid entries 0 to 32 Usage Enter the number of Network Bits that corresponds to the Subnet Mask for the IP Route. If you skip this field and enter a Subnet Mask, the system automatically sets the corresponding Network Bits value. For example, if you set this field to 24, then the system sets the Subnet Mask field to 255.255.255.0.
Route Number
Identifies the IP route. Valid entries 1 to 400 Usage Enter the number of the IP route you want to add or change, or enter n for the next available number.
IP Routing
Subnet Mask
Valid entries 255, 254, 252, 248, 240, 224, 192, 128, 0 Usage Enter the subnet mask associated with this IP route. If you enter a value in the Network Bits field, the system automatically completes this field with the corresponding Subnet Mask. For example, if you set this field to 255.255.255.0, then the system sets the Network Bits field to 24.
There is one-to-one mapping between the Network Bits and the Subnet Mask fields; entering a value in one field uniquely determines the other field. A list of Subnet Mask addresses and their corresponding Network Bits are shown in Table 14). Table 14: Network Bits and Subnet Mask fields 1 of 2 Network Bits 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Subnet Mask 0.0.0.0 128.0.0.0 192.0.0.0 224.0.0.0 240.0.0.0 248.0.0.0 252.0.0.0 254.0.0.0 255.0.0.0 255.128.0.0 255.192.0.0 255.224.0.0 255.240.0.0 255.248.0.0 255.252.0.0 255.254.0.0 Number of Hosts 4,294,967,294 2,147,483,646 1,073,741,822 536,870,910 268,435,454 134,217,726 67,108,862 33,554,430 16,777,214 8,388,606 4,194,302 2,097,150 1,048,574 524,286 262,142 131,070 Network Type /0 /1 /2 /3 /4 /5 /6 /7 /8 /9 / 10 / 11 / 12 / 13 / 14 / 15 1 of 2
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Screen Reference
Table 14: Network Bits and Subnet Mask fields 2 of 2 Network Bits 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Subnet Mask 255.255.0.0 255.255.128.0 255.255.192.0 255.255.224.0 255.255.240.0 255.255.248.0 255.255.252.0 255.255.254.0 255.255.255.0 255.255.255.128 255.255.255.192 255.255.255.224 255.255.255.240 255.255.255.248 255.255.255.252 255.255.255.254 255.255.255.255 Number of Hosts 65,534 32,766 16,382 8,190 4,094 2,046 1,022 510 254 126 62 30 14 6 2 1 0 Network Type / 16 / 17 / 18 / 19 / 20 / 21 / 22 / 23 / 24 / 25 / 26 / 27 / 28 / 29 / 30 /31 /32 2 of 2 Note: For the Network Bits and Subnet Mask fields, if you put a value into either field and then press Enter or Tab to move the cursor to another field, the other field gets populated automatically with a value corresponding to the one you just entered.
Note:
IP Routing
IP Services
Figure 381: IP Services screen
change ip-services Page 1 of X IP SERVICES Local Local Remote Remote Node Port Node Port clan10 5678 ___________________ _____ clan2 5678 ___________________ _____ clan3 5678 ___________________ _____ clan4 5678 ___________________ _____ clan5 5678 ___________________ _____ clan6 5678 ___________________ _____ clan7 5678 ___________________ _____ clan1 5678 ___________________ _____ __________ ____ ___________________ _____ __________ ____ ___________________ _____ __________ ____ ___________________ _____ __________ ____ ___________________ _____ __________ ____ ___________________ _____ __________ ____ ___________________ _____ __________ ____ ___________________ _____ __________ ____ ___________________ _____ __________ ____ ___________________ _____
Service Type DLG________ DLG________ DLG________ DLG________ DLG________ DLG________ DLG________ DLG________ ___________ ___________ ___________ ___________ ___________ ___________ ___________ ___________ ___________
Enabled y y y y y y y y _ _ _ _ _ _ _ _ _
Enabled
When the Service Type field is DLG, this field controls whether the co-resident DLG application listens to the interface to which it is bound. Valid entries y n Usage Enter y to enable this IP service. Does not listen over the interface.
1161
Screen Reference
Local Node
Specify the node name for the port. When the Service Type field is DLG, there can be only one entry on this screen with a Service Type field of DLG and the same Local Node. Valid entries Node names as defined on the Node Names screen. processor Usage If the link is administered for services over the C-LAN circuit pack, enter a node name defined on the Node Names screen. Processor is only available for S8300 Media Server.
Local Port
Specify the originating port number. When the Service Type field is DLG, this field becomes 5678 and is read-only. Valid entries 5000 to 9999 0 Usage 5111 to 5117 for SAT applications 5678 for ASAI For client applications, this defaults to zero.
Remote Node
Specify the server/switch at the far end of the link for SAT. The remote node should not be defined as a link on the IP Interface or Data Module screens. When the Service Type field is DLG, this field is cleared and read-only. Valid entries Node name as defined on the Node Names screen any Usage For SAT, use a node name to provide added security.
Use any available node.
IP Routing
Remote Port
Specify the port number of the destination. When the Service Type field is DLG, this field is cleared and read-only. Valid entries 5000 to 64500 Usage Use if this service is a client application, such as CDR or PMS. This must match the port administered on the adjunct, PC or terminal server that is at the remote end of this connection. Default for System Management applications.
Service Type
Defines the service provided. Valid entries ALARM1, ALARM2 cbc CDR1, CDR2 DAPI DLG Usage Available only on DEFINITY R. Use this to connect send alarms over a TCP/IP link. Enter cbc to reserve the trunk for outgoing use only to enhance Network Call Redirection. Use this to connect either the primary or secondary CDR device over a TCP/IP link. Available only on DEFINITY R, CSI, SI, S8300 Media Server, S8700 or S8710 IP-Connect, S8700 or S8710 Multi-Connect. For S8300 Media Server only. Can be entered only if, on the System-Parameters Customer-Options screen, the Co-Res DEFINITY LAN Gateway field is y. Use this service type for co-resident DEFINITY LAN Gateway. For more information, see the Avaya MultiVantage CallVisor ASAI Technical Reference. Note: If DLG is selected, another screen displays. See DLG Administration on page 926.
Note:
PMS PMS_JOURNAL Use this to connect the PMS journal printer over a TCP/IP link. 1 of 2
1163
Screen Reference
Valid entries PMS_LOG SAT SYS_PRINT
Usage Use this to connect the PMS log printer over a TCP/IP link. System administration terminal. Use this to connect the system printer over a TCP/IP link. 2 of 2
IP Services screen - Session Layer Timers page

Use this screen to enable reliable protocol for TCP/IP links, and to establish other session-layer parameters. This screen only appears if you enter CDR1, CDR2, PMS_JOURNAL, or PMS_LOG in the Service Type field on page 1 or 2. Figure 382: IP Services screen Session Layer Timer page
change ip-services SESSION LAYER TIMERS Packet Resp Session Connect Timer Message Cntr 3 1 Page 3 of x
Service Type CDR1
Reliable Protocol y
SPDU Cntr 1
Connectivity Timer 1
Connectivity Timer
Valid entries 1 to 255 Usage Indicates the amount of time (in seconds) that the link can be idle before Communication Manager sends a connectivity message to ensure the link is still up.
IP Routing
Packet Resp Timer

Valid entries 1 to 255 Usage Determines the number of seconds to wait from the time a packet is sent until a response (acknowledgement) is received from the far-end, before trying to resend the packet.
Reliable Protocol
Indicates whether you want to use reliable protocol over this link. Valid entries y/n Usage Use reliable protocol if the adjunct on the far end of the link supports it.
Service Type
A display-only field that identifies the service type for which you are establishing parameters. Valid entries CDR1, CDR2 PMS_JOURNAL PMS_LOG Usage Used to connect either the primary or secondary CDR device over a TCP/IP link. Used to connect the PMS journal printer over a TCP/IP link. Used to connect the PMS log printer over a TCP/IP link.
Session Connect Message Cntr

Valid entries 1 to 5 Usage The Session Connect Message counter indicates the number of times Communication Manager tries to establish a connection with the far-end adjunct.
SPDU Cntr
Valid entries 1 to 5 Usage The Session Protocol Data Unit counter indicates the number of times Communication Manager transmits a unit of protocol data before generating an error.
1165
Screen Reference
ISDN Numbering Calling Party Number Conversion for Tandem Calls

Tandem calls that route to the public network cannot always provide the correct calling party information, resulting in loss of caller ID information. Communication Manager provides a way of modifying the calling party number on a tandem call that lands in the public network. Use the Calling Party Number Conversion for Tandem Calls screen to administer calling party number formats for tandem calls. To generate a calling party number for the public network, the system compares the incoming calling party number to the sets of calling party lengths, calling party prefixes, and trunk groups. When a match is found, the calling party number is constructed by deleting digits identified in the Delete field on the Calling Party Number Conversion for Tandem Calls screen, and then inserting the digits specified in the Insert field. The numbering format specified in the Format field is used to determine the encoding of the NPI and TON fields for the calling party number. Entries on this screen are only exercised if the Modify Tandem Calling Number field on the ISDN Trunk Group screen is set to y. To access the Calling Party Number Conversion for Tandem Calls screen, type change tandem-calling-party-number, and press Enter. Figure 383: Calling Party Number Conversion for Tandem Calls screen
change tandem-calling-party-number CALLING PARTY N UMBER CONVERSION FOR TAN DEM CALLS CPN Prefix 22 5381234 _______________ _______________ _______________ _______________ _______________ _______________ _______________ _______________ _______________ _______________ _______________ _______________ _______________ Trk Grp(s) 12-99 2 _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ Page 1 of 8
Len 5 7 __ __ __ __ __ __ __ __ __ __ __ __ __
D elete 1 0 __ __ __ __ __ __ __ __ __ __ __ __ __
Insert 732852 303 _______________ _______________ _______________ _______________ _______________ _______________ _______________ _______________ _______________ _______________ _______________ _______________ _______________
Format natl-pub lev0-pvt ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________
CPN Len
Use the Calling Party Length field to enter the total number of digits in the calling party number. Valid entries 1 to 15 blank Usage Enter a number between 1 and 15 to indicate calling party number length. Default. Indicates that all calling party digit string lengths are valid provided the Modify Tandem Calling Party field on the ISDN Trunk Group screen is set to y.
CPN Prefix
Use the Calling Party Prefix field to enter the prefix of the tandem calling party number. Valid entries any combination of digits 0 to 9, up to 15 digits blank Usage Enter up to 15 digits to indicate the calling party prefix..
Default. Indicates that all trunk groups are valid provided the Modify Tandem Calling Party field on the ISDN Trunk Group screen is set to y. A specific calling party number digit string match is not required, provided other matching criteria for tandem calling party number modification are met.
Trk Grp(s)
Use the Trunk Groups field to enter the ISDN trunk group number. Valid entries Valid trunk group or range of group numbers blank Usage Enter an ISDN tunk group number, or a range (x to y) of group numbers. Default. Indicates that all trunk groups are valid provided the Modify Tandem Calling Numbe field on the ISDN Trunk Group screen is set to y.
1167
Screen Reference
Delete
Use the Delete Digits field to enter the digits to delete in modifying the tandem calling party number. Valid entries 1 to 15 all blank Usage Enter a valid number of deleted digits up to 15. Enter all to indicate that all digits are deleted. Default. Indicates that all trunk groups are valid provided the Modify Tandem Calling Party field on the ISDN Trunk Group screen is set to y. No digits are deleted from the received calling party number.
Insert
Use the Insert Digits field to enter the the digits to insert in modifying the tandem calling party number. Valid entries any combination of digits 0 to 9, up to 15 digits blank Usage Enter a valid number of between 1 and 15 to indicate the number of digits to insert. Default.Indicates that all trunk groups are valid provided the Modify Tandem Calling Party field on the ISDN Trunk Group screen is set to y. The received calling party number is not prefixed with any digits.
Number Format
Use the Number Format field to enter the numbering format to use in modifying the tandem calling party number. Valid entries intl-pub, lev0-pvt, lev1-pvt, lev2-pvt, locl-pub, natl-pub, pub-unk, unk-unk blank Usage Enter the appropriate format for the tandem calling number.
Indicates that all trunk groups are valid provided the Modify Tandem Calling Party field on the ISDN Trunk Group screen is set to y. The numbering format information is not modified.
Note:
Note: The following end validation checks should be performed for this screen:
The length of the calling party number (the combination of CPN length, deleted digits and inserted digits) cannot exceed 15 digits. The number of deleted digits cannot be greater than the CPN length. The number of digits entered for the CPN prefix cannot be greater than the CPN length. If any of the above are true, an error message displays.
1169
Screen Reference
ISDN Trunk Group

This screen assigns an Integrated Services Digital Network (ISDN) trunk group that supports the ISDN and Call-by-Call Service Selection service selection features. The trunk group provides end-to-end digital connectivity and supports a wide range of services including voice and non-voice services, to which users have access by a limited set of CCITT-defined, standard multipurpose interfaces. The ISDN trunk group may contain ISDN-PRI or ISDN-BRI interfaces. However, it is not possible to use the two types of interfaces in the same trunk groups. The type of interface is chosen when the trunk members are assigned to the trunk group. When ISDN-PRI interfaces are used on ISDN trunk groups, they may also be used to support the Wideband Switching feature. This is intended to work with the H0 (384 Kbps), H11 (1536 Kbps), H12 (1920 Kbps), and NXDS0 (128 to 1984 Kbps) data services, and to support high-speed video conferencing and data applications. For more information on ISDN trunk groups, see Administering ISDN Trunk Groups on page 451. For descriptions of the screens and fields used with non-ISDN trunks, see Trunk Group on page 1534.
ISDN Trunk Group

Many of the fields on the following screens are described in Trunk Group on page 1534. If a field on this screen is unique, it is listed and defined. Figure 384: ISDN Trunk Group screen
add trunk-group next TRUNK GROUP Group Number: xxx Group Type: isdn CDR Reports: y Group Name: OUTSIDE_CALL_______________ COR: 1_ TN: 1__ TAC: ____ Direction: two-way_ Outgoing Display? n Carrier Medium: PRI/BRI Dial Access? n Busy Threshold: 99_ Night Service: ____ Queue Length: 0__ Service Type: ________________ Auth Code? n TestCall ITC: rest Usage Alloc:_________________________Far End Test Line No: _______________ TestCall BCC: 4 TestCall Service: ______________ TRUNK PARAMETERS Codeset to Send Display: 6 Codeset to Send TCM,Lookahead: 6 Max Message Size to Send: 260 Charge Advice: none_____________ Supplementary Service Protocol: a Digit Handling(in/out):overlap/overlap Digit Treatment: insertion Digits: 1234 Trunk Hunt: cyclical QSIG Value-Added? n Digital Loss Group: __ Incoming Calling Number - Delete: ___ Insert: _______ Format: _______ Bit Rate: 1200_ Synchronization: async Duplex: full Disconnect Supervision - In? y Out? n Answer Supervision Timeout: 0__ Page 1 of x
Carrier Medium
This field lets you to specify the type of transport medium interface used for the ISDN trunk group. Appears only when the Group Type field is isdn and, on the System-Parameters Customer-Options screen, either the Async. Transfer Mode (ATM) Trunking field or the H.323 field is set to y. Valid entries ATM IP Usage The trunk is implemented via the ATM Interface circuit pack. The trunk is implemented via the LAN/WAN (C-LAN)/ MedPro Interface circuit pack as an H.323 trunk group. Also, enter IP for SBS signaling trunks. The trunk is implemented as a standard DS1 or BRI interface.
PRI/BRI
1171
Screen Reference
Charge Advice
Use this field to accumulate and access charge information about a call. You already must have set the CDR Reports field to y or r (ring-intvl) before changing this field from its default of none. Remember that receiving Advice of Charge during the call (administered as "automatic" or "during-on-request") affects system performance because of the increased ISDN message activity on the signaling channel, which may reduce the maximum call capacity. Valid entries none automatic end-onrequest during-onrequest Usage Enter none if you do not want the system to collect Advice of Charge information for this trunk group. Enter automatic only if your public network sends Advice of Charge information automatically. Enter end-on-request if Avaya Communication Manager must request charge information with each call, and you want to receive only the final call charge. Enter during-on-request if Avaya Communication Manager must request charge information with each call, and you want charges to display during and at the end of a call.
Codeset to Send Display

This field defines the codeset for sending the information element for display. The value depends on the type of server/switch to which the user is connected. Valid entries 0 6 7 Usage CCITT (non-Communication Manager equipment) Any other than CCITT or System 85 R2V4, 4E11 System 85 R2V4, 4E11
ISDN Trunk Group
Codeset to Send National IEs

This field defines the codeset for sending the information element (IE) for national IEs. National IEs include all IEs previously sent only in code set 6 (such as DCS IE). Now these national IEs, including Traveling Class Marks (TCMs) and Lookahead Interflow (LAI), can be sent in code set 6 or 7. The value depends on the type of server/switch the user is connected to. Valid entries 6 7 Usage Other types. System 85 R2V4, 4E11, or newer media server/switch types
Note:
Note: A Traveling Class Mark (that is, the users FRL or the users trunk group FRL) is passed between tandem nodes in an ETN in the setup message only when the Service Type field is tandem. It then is used by the distant tandem switch to permit access to facilities consistent with the originating users privileges.
Digit Handling (in/out)

This field defines whether overlap receiving and overlap sending features are enabled. Valid entries enbloc/enbloc enbloc/overlap overlap/enbloc overlap/overlap Usage Set the field to overlap when you want overlap receiving or overlap sending. Set to enbloc when you do not want these features enabled. The first field value indicates digit receiving and the second value indicates digit sending.
Without overlap receiving or sending enabled, the digits on incoming and outgoing calls are sent enbloc. If the Digit Handling field is overlap/enbloc or overlap/overlap, the following results:

Incoming Call Handling Treatment table does not appear The Digit Treatment and Digits fields appear Warning message indicates that all Incoming Call Handling entries are removed when screen is submitted When screen is submitted with these values, all Incoming Call Handling entries are removed
1173
Screen Reference
Far End Test Line No.

Specifies the number sent to the far-ends ISDN test line extension. When the test trunk long command is issued, this exact number is sent to the far-end to establish a call that tests the integrity of the trunk member under test. The number does not pass through routing or undergo digit manipulation. The digits entered must be what the far-end expects. For example, for an ISDN tandem trunk, the far-end test number should be a 7-digit ETN (Electronic Tandem Network) number. Valid entries Up to 15 digits blank Usage Enter a code to test signaling channel
Incoming Calling Number Insert

Valid entries Enter up to 15 characters (0 to 9), all, or blank Usage Enter the number of digits to insert in the calling party number for all incoming calls on this trunk group.
Incoming Calling Number Format

This field indicates the TON/NPI encoding applied to CPN information modified by the CLI Prefix feature. This encoding does not apply to calls originating locally. The Numbering Format field on page 2 of this screen applies to calls originated from this server running Communication Manager. If this field is blank, Avaya Communication Manager passes on the encoding received in the incoming setup message. If the incoming setup message did not contain CPN information and digits are added, the outgoing message will contain these digits. If the Format field is blank in this case, the value defaults to pub-unk. If the Format field on page 2 of this screen is also administered as unknown, the trunk group is modified to "unk-unk" encoding of the TON/NPI. Therefore, this field also must contain a value other than unknown. Note: The values for this field map to the Type of Numbering (TON) and Numbering Plan Identifier (NPI) values shown below.
Note:
ISDN Trunk Group
Valid entries blank natl-pub intl-pub locl-pub pub-unk lev0-pvt lev1-pvt lev2-pvt unk-unk
Type of numbering (TON) incoming TON unmodified national(2) international(1) local/subscriber(4) unknown(0) local(4) Regional Level 1(2) Regional Level 2(1) unknown(0)
Numbering plan identifier (NPI) incoming NPI unmodified E.164(1) E.164(1) E.164(1) E.164(1) Private Numbering Plan - PNP(9) Private Numbering Plan - PNP(9) Private Numbering Plan - PNP(9) unknown(0)
Max Message Size to Send

Defines Communication Managers maximum ISDN message size. Currently, the system can receive 260-byte messages. Valid entries are 128, 244, 256, and 260. The following table indicates the expected ISDN-PRI message size from several Lucent Technologies and Avaya Inc. products. Products 4ESS (4E11) 4ESS (4E13) 4ESS (4E14) 5ESS (5E4) 5ESS (5E5) 5ESS (5E6) System 75 (all) System 85 (R2V4) System 85 (R2V5) System 85 (R2V6) Message Length (octets) Received 256 256 256 244 244 244 260 128 260 260
1175
Screen Reference
QSIG Value-Added
Provides QSIG-VALU services. This field appears only if the Value-Added (VALU) field on the System-Parameters Customer-Options screen is y. This field can be set to y only if the Supplementary Service Protocol field on the System-Parameters Customer-Options screen is b. Valid entries are y and n. Blank is not a valid entry.
Service Type
Indicates the service for which this trunk group is dedicated. The following table provides a listing of predefined entries. In addition to the Services/Features listed in this table, any user-defined Facility Type of 0 (feature) or 1 (service) on the Network Facilities screen is allowed. As many as 10 (for Avaya DEFINITY Server SI or CSI) or 200 (for DEFINITY Server R) ISDN trunk groups can have this field administered as cbc. Valid entries access accunet cbc Usage A tie trunk giving access to an Electronic Tandem Network. ACCUNET Switched Digital Service part of ACI (AT&T Communications ISDN) phase 2. Call-by-Call service provides different dial plans for different services on an ISDN trunk group. Indicates this trunk group is used by the Call-By-Call Service Selection feature. Digital multiplexed interface message oriented signaling. International 800 Service allows a subscriber to receive international calls without a charge to the call originating party. INWATS provides OUTWATS-like pricing and service for incoming calls. Long-Distance Service part of ACI (AT&T Communications ISDN) phase 2. MEGACOM Service an AT&T communications service that provides unbanded long-distance services using special access (switch to 4ESS switch) from an AT&T communications node. MEGACOM 800 Service an AT&T communications service that provides unbanded 800 service using special access (4ESS switch to switch) from an AT&T communications node. 1 of 2
dmi-mos i800 inwats lds megacom
mega800
ISDN Trunk Group
Valid entries multiquest
Usage AT&T MULTIQUEST Telecommunications Service dial 700 service. A terminating-users service that supports interactive voice service between callers at switched-access locations and service provides directly connected to the AT&T Switched Network (ASN). Network Operator provides access to the network operator. OUTWATS Band WATS is a voice-grade service providing both voice and low speed data transmission capabilities from the user location to defined service areas referred to as bands; the widest band is 5. Public network calls It is the equivalent of CO (outgoing), DID, or DIOD trunk groups. If Service Type is public-ntwrk, Dial Access can be set to y. Software Defined Data Network provides a virtual private line connectivity via the AT&T switched network (4ESS switches). Services include voice, data, and video applications. These services complement the SDN service. Do not use for DCS with Rerouting. Software Defined Network (SDN) an AT&T communications offering that provides a virtual private network using the public switched network. SDN can carry voice and data between customer locations as well as off-net locations. Presubscribed Common Carrier Operator provides access to the presubscribed common carrier operator. Tandem tie trunks integral to an ETN Tie trunks general purpose Maximum Banded Wats a WATS-like offering for which a users calls are billed at the highest WATS band subscribed to by users. 2 of 2
operator outwats-bnd
public-ntwrk
sddn
sdn
sub-operator tandem tie wats-max-bnd
1177
Screen Reference
Supplementary Service Protocol

Indicates which supplementary service protocol to use for services over this trunk group. Supplementary Service protocols are mutually exclusive. Valid entries a b c d Usage National ISO/ETSI QSIG Private Network. Also used for SBS signaling trunks. ETSI public network European Computer Manufacturers Association (ECMA) QSIG private network (supports only Name Identification and Additional Network Feature Transit Counter (ANF-TC)) DCS with Rerouting - Do not use the Service Type field entry of dmi-mos or sddn with this option. - Set the Used for DCS field (on page 2) to y. f g ISDN Feature Plus Public network feature plus signaling. ANSI. Available only if, on the System-Parameters Customer-Options screen, the ISDN-PRI or ISDN-BRI field is y or the Used for DCS field is y.
Test Call BCC

Indicates the Bearer Capability Code (BCC) used for the ISDN test call. Valid entries 0 1 2 3 4 Usage Voice Mode 1 Mode 2 Asynchronous Mode 3 Circuit Mode 0
ISDN Trunk Group
Testcall ITC
Controls the encoding of the Information Transfer Capability (ITC) codepoint of the bearer capability Information Element (IE) in the SETUP message when generating an ISDN test call. Allowed values are rest (restricted) and unre (unrestricted). Note: ISDN Testcall feature has no routing, so a testcall is never blocked due to an incompatible ITC.
Note:
Testcall Service
Specifies the call-by-call selection for an ISDN test call. Only appears if the Service Type field is cbc. Valid entries are all of the services listed in Service Type on page 1176, excluding sddn or any new Facility Type of 0 (feature), 1 (service), or 3 (outgoing) that is defined by users on the Network Specific Facility Encoding screen.
Trunk Hunt
Avaya Communication Manager performs a trunk hunt when searching for available channels within a facility in an ISDN trunk group. With both ascend and descend, all trunks within an ISDN trunk group are selected based on this field and without regard to the order in which trunks are administered within the trunk group. When using ISDN-BRI interfaces, only cyclical is allowed. Valid entries ascend cyclical Usage Enter to enable a linear trunk hunt search from the lowest to highest numbered channels. Enter to enable a circular trunk hunt based on the sequence the trunks were administered within the trunk group. Enter for a linear trunk hunt search from the highest to lowest numbered channels.
descend
Note:
Note: The cyclical option cannot be set if the trunk group using ISDN-PRI interfaces is to be used for Wideband operations (the Wideband Support field set to y).
The search can be administered per ISDN-PRI trunk group, but it infers the direction of search within all ISDN-PRI facilities (or portions of those facilities) administered within the trunk group.
1179
Screen Reference
Usage Alloc
Appears when the Service Type field is cbc. Valid entries y/n Usage Enter y to allocate service provided by the trunk group. Use y to enhance Network Call Redirection. When you enter y, the CBC Trunk Group Usage Allocation Plans screen and the CBC Trunk Group Usage Allocation Plan Assignment Schedule appear.

Figure 385: ISDN Trunk Group screen
add trunk-group next ACA Assignment? n Page 2 of x TRUNK FEATURES Measured: none____ Maintenance Tests? y Data Restriction? n
Abandoned Call Search? n Suppress # Outpulsing? n Charge Conversion: 1 Decimal Point: none Currency Symbol: Charge Type: units Per Call CPN Blocking Code: Per Call CPN Unblocking Code: Outgoing ANI: Ds1 Echo Cancellation? n
ISDN Trunk Group
Figure 386: ISDN Trunk Group screen

Page 2 of x TRUNK FEATURES ACA Assignment? n Measured: none____ Wideband Support? n Long Holding Time(hours: _ Internal Alert? _ Maintenance Tests? y Short Holding Time (sec): _ Data Restriction? n NCA-TSC Trunk Member: 7 Short Holding Threshold: __ Send Name: n Send Calling Number: n Used for DCS? n Hop Dgt: _ Send Connected Number: n Suppress # Outpulsing? n Numbering Format: ______ DCS Signaling:n Outgoing Channel ID Encoding: _________ Charge Conversion: 1____ UUI IE Treatment: shared Decimal Point: none__ Maximum Size of UUI IE Contents: 128 Currency Symbol: ___ Charge Type: units__ Send Called/Busy/Connected Number: n Modify Tandem Calling Number?: n Send UCID? n BSR Reply-best DISC Cause Value: 31 Send Codeset 6/7 LAI IE? y Path Replacement with Retention? n Path Replacement Method: better-route SBS? y add trunk-group next
These fields are unique to the ISDN Trunk Group screen.
BSR Reply-best DISC Cause Value

Servers running Avaya Communication Manager that are polled as resources in a Best Service Routing application return data to the polling media server or switch in the ISDN DISC message. Since some cause values do not work over some networks, this field sets the cause value that your server will return in response to a BSR status poll. If this field is set incorrectly, incoming status poll calls over this trunk group will be dropped before any data is returned to the polling server or switch. This field only appears if the UUI IE Treatment field is set to shared. Valid entries 31 (normal-unspecified) 17 (user-busy) 16 (normal-call-clearing) Usage Enter 31 unless otherwise instructed by Avaya or your network service provider.
! CAUTION:
CAUTION:
In most cases, this field will be set to the appropriate value during installation. If you need to change it, your network service provider should be able to help you choose an appropriate value. Dont change this field without the assistance of Avaya or your network service provider.
1181
Screen Reference
DCS Signaling
Specifies the means used to send the DCS message. This field only appears if the Used for DCS field entry is y and the Service Type field is anything except dmi-mos or sddn. Valid entries bx.25 d-chan Usage Enter for the traditional DCS feature. Enter for the DCS over ISDN-PRI D-channel feature.
DCS over D-channel is not supported on trunk groups containing ISDN-BRI interfaces.
Hop Dgt The Tandem Hop Limitation and QSIG Additional Network Feature Transit Counter (ANF-TC) features provide a counter that reflects the number of switches (that is, the number of hops) that a call has gone through. The counter increments as a call leaves Avaya Communication Manager using tandem facilities. Valid values are y and n. One or both of the features can be applied to the trunk group depending on the following: - If you enter y and the Group Type field is tandem or the Group Type field is isdn and the Service Type field is tandem, the Tandem Hop Limitation feature is applied to the trunk group. - If you enter y and you set the Group Type field to isdn, set the Service Type field to access, dmi-mos, public-ntwrk, tandem, tie, or any of the craft-defined services allowed in the field. Set the Supplementary Service Protocol field to b or d, then the ANF-TC feature is applied to calls on the trunk group. Note: The above conditions overlap. If the Group Type field is isdn, the Service Type field is tandem, and the Supplementary Service Protocol field is b or d, then both the Tandem Hop Limitation and ANF-TC features are applied to calls on the trunk group. - If both features are applied to calls on the trunk group, ANF-TC takes precedence. In situations where Avaya Communication Manager serves as an Incoming or Outgoing Gateway, either feature uses the hop count and transit information provided by the other.
Note:
Maximum Size of UUI IE Contents

This field appears when the UUI IE Treatment field is shared. Valid entries 32 to 128 Usage Enter the maximum number of bytes of user information that the network supports.
ISDN Trunk Group
Modify Tandem Calling Number

This field appears when Trunk Group Type is ISDN, Direction is either Outgoing or Two-way, Carrier Medium is PRI/BRI or IP, and Send Calling Number is either y or r. It is used to control whether call processing processes the entries on the ISDN -Tandem Calling Party Number screen. Valid entries y/n Usage Enter y to modify the calling party number IE in the format specified on the ISDN-Tandem Calling Party Number screen. Default is n.
NCA-TSC Trunk Member

Identifies the trunk member whose D-channel will be used to route tandem NCA-TSCs or QSIG CISCs. Value range for this field is from 1 to the maximum number of members per trunk group supported on the server/switch, or blank.
Network (Japan) Needs Connect Before Disconnect

Sends an ISDN Connect message just prior to the Disconnect message.
Numbering Format
This field appears if the Send Calling Number field is y or r or the Send Connected Number field is y or r. This specifies the encoding of Numbering Plan Indicator for identification purposes in the Calling Number and/or Connected Number IEs, and in the QSIG Party Number. Valid entries are public, unknown, private, and unk-pvt. Public indicates that the number plan according to CCITT Recommendation E.164 is used and that the Type of Number is national. Unknown indicates the Numbering Plan Indicator is unknown and that the Type of Number is unknown. Private indicates the Numbering Plan Indicator is PNP and the Type of Number is determined from the ISDN Private-Numbering screen. An entry of unk-pvt also determines the Type of Number from the ISDN Private-Numbering screen, but the Numbering Plan Indicator is unknown.
Outgoing Channel ID Encoding

Appears only if the Group Type field is isdn and the Service Type field is anything except dmi-mos or sddn. Determines whether to encode the Channel ID IE as preferred or exclusive. Blank is not a valid entry. Defaults are determined as follows: If the Group Type field is isdn and the Used for DCS field is y, default is exclusive. If the Group Type field is isdn and the Used for DCS field is n, default is preferred. If the Group Type field is not isdn or it is isdn, but the Used for DCS field does not appear, default is preferred.
1183
Screen Reference
Path Replacement Method

Appears when either the ISDN-PRI trunk or the ISDN-BRI trunk fields and the Basic Call Setup and Supplementary Services with Rerouting fields are set to y on the System-Parameters Customer-Options screen and when the Supplementary Service Protocol is either b or e and the Group Type field is isdn on the ISDN trunk group screen. Valid entries better-route Usage Uses the most economical route, for example, the reconfigured call does not use the same trunk group as the original call. Always reconfigures the call regardless of the trunk group used.
always
Replace Restricted Numbers

Appears when the Group Type field is isdn. Indicates whether to replace restricted numbers with administrable strings for incoming and outgoing calls assigned to the specified trunk group. This field applies to BRI and PRI trunks. Valid entries y/n Usage Enter y for the display to be replaced regardless of the service type of the trunk.
Replace Unavailable Numbers

Appears when the Group Type field is isdn. Indicates whether to replace unavailable numbers with administrable strings for incoming and outgoing calls assigned to the specified trunk group. This field applies to BRI and PRI trunks. Valid entries y/n Usage Enter y for the display to be replaced regardless of the service type of the trunk.
ISDN Trunk Group
SBS
Appears when the Local Country Code and International Access Code fields are administered on the Feature-Related System-Parameters screen and when the Supplementary Service Protocol is b and the Group Type field is isdn and Carrier Medium is IP and Dial Access is n on page 1 of the ISDN trunk group screen. Valid entries y/n Usage Enter y to enable Separation of Bearer and Signaling (SBS) for the trunk group. The default is n (SBS is not enabled).
Send Called/Busy/Connected Number

Appears if the QSIG Value-Added field on the Trunk Group screen is y. Specifies if the dialed number, whether called (ringing), busy (busy tone), or connected (answered) is sent on incoming or tandemed ISDN calls. Valid entries are y, n, or r (restricted). If y is entered, the ISDN Numbering - Public/Unknown Format screen is accessed to construct the actual number sent, or the ISDN Numbering-Private screen (based on the Numbering Format field) is used. If the value is r, the connected number is sent "presentation restricted." The Send Called/Busy/Connected Number field must be set to y in order for the Calling Party Number of an incoming ISDN call to display at the transferred-to station after a QSIG transfer operation.
Send Calling Number

Specifies whether the calling partys number is sent on outgoing or tandemed ISDN calls. Valid entries are y, n, or r (restricted). If y is entered, the ISDN Numbering - Public/Unknown Format screen is accessed to construct the actual number to be sent, or the ISDN Numbering-Private screen (based on the Numbering Format field) is used. If the value is r, the calling number is sent "presentation restricted." When Send Calling Number is n, an incoming number is not tandemed out again. Similarly, when Send Calling Number is r (restricted), an incoming number is marked restricted when it is tandemed out again. This applies to all Supplementary Service Protocols. Note: The ISDN Numbering - Public/Unknown Format screen can override the Send Calling Number field entry for any administrable block of extensions.
Note:
Send Codeset 6/7 LAI IE

Specifies whether the ISDN trunk should transmit information in Codeset 6/7. If the UUI IE Treatment field is shared, then this field should be n. Otherwise, the same information will be sent twice and may exceed the message size. Default is y for pre-DEFINITY 6.3 compatibility.
1185
Screen Reference
Send Connected Number

Appears if the QSIG Value-Added field on the Trunk Group screen is n. Specifies if the connected partys number is sent on incoming or tandemed ISDN calls. Valid entries are y, n, or r (restricted). If y is entered, the ISDN Numbering - Public/Unknown Format screen is accessed to construct the actual number sent, or the ISDN Numbering-Private screen (based on the Numbering Format field) is used. If the value is r, the connected number is sent "presentation restricted." The Send Connected Number field must be set to y in order for the Calling Party Number of an incoming ISDN call to display at the transferred-to station after a QSIG transfer operation. When Send Connected Number is n, an incoming number is not tandemed out again. Similarly, when Send Connected Number is r (restricted), an incoming number is marked restricted when it is tandemed out again. This applies to all Supplementary Service Protocols. Note: The AT&T Switched Network Protocol does not support restricted displays of connected numbers. Therefore, if you administer the 1a country-protocol/ protocol-version combination on the DS1 screen, you should not administer the Send Connected Number field to r (restricted) on the ISDN Trunk Group screen, as this causes display problems. Note: The ISDN Numbering - Public/Unknown Format screen overrides the Send Connected Number field entry for any administrable block of extensions.
Note:
Note:
Network Call Redirection

Administrable if, on the System-Parameters Customer-Options screen, the ISDN-PRI or ISDN-BRI Trunks field is y, the ISDN Network Call Redirection field is y, and on the ISDN Trunk Group screen, the Supplementary Service Protocol field is c or g. Whenever the Supplementary Service Protocol field is changed, this field resets to none to prevent an inadvertent incorrect value. Valid entries ANSI-transfer Usage Indicates standard ANSI encoding functionality. Allowed only if the Supplementary Service Protocol field is g. Indicates non-standard ENCT functionality. Allowed only if the Supplementary Service Protocol field is g. Indicates network call redirection. Allowed only if the Supplementary Service Protocol field is c. No redirection (default).
Nortel-transfer
deflect none
ISDN Trunk Group
Send Name
Specifies whether the calling/connected/called/busy partys administered name is sent to the network on outgoing/incoming calls. Valid entries are y, n, or r (restricted). The value r indicates that the calling/connected name will be sent by Avaya Communication Manager, but will be marked "presentation restricted." This value is valid only if the Supplementary Service Protocol field is a (national supplementary service), b (for called/busy only) or d for the QSIG Global Networking Supplementary Service Protocol. When the Supplementary Service Protocol field is e (DCS with Rerouting), only values of y and n are permitted. When the Send Name field in n, an incoming name is not tandemed out again if the Supplementary Service Protocol field is any value other than b (QSIG). Similarly, when Send Name is r (restricted), an incoming name is marked restricted when it is tandemed out again. However, if the Supplementary Service Protocol field is b (QSIG), then an incoming name is passed on unchanged and the Send Name field is ignored. Note: If name information is not administered for the calling station or the connected/ called/busy station, the system sends the extension number in place of the name.
Note:
Send UCID
Specifies whether or not the trunk should transmit Universal Call IDs. The valid entries are y and n.
Send UUI IE
Specifies whether to block sending UUI information on a per trunk group basis. The valid entries are y and n.
US NI Delayed Calling Name Update

Administrable if, on the System-Parameters Customer-Options screen, the ISDN-PRI field is y, and on the Trunk Group screen, the Carrier Medium field is either PRI/BRI or ATM, and the Supplementary Service Protocol field is a. This field provides display updates to the terminating telephone for delayed calling party name provided by the network. Valid entries y Usage If calling name information is received after the incoming call has been delivered to the terminating telephone, there is a display update. Note: BRI trunks do not support this value.
Note:
If calling name information is received after the incoming call has been delivered to the called telephone, there is no display update to the terminating telephone.
1187
Screen Reference
UUI IE Treatment
Specifies whether the user Information Element (IE) is shared. Valid entries shared service-provide r Usage If the trunk is connected to an Avaya DEFINITY 6.3 (or later) switch or media server. If the trunk is connected to a pre-DEFINITY 6.3 switch, or service provider functionality is desired.
Wideband Support
Specifies whether Wideband Switching is supported by this trunk group. Valid entries are y or n. For ISDN trunk groups containing ISDN-BRI interfaces, the only valid entry is n. Otherwise you can administer this field only if the Wideband Switching field is y on the System-Parameters Customer-Options screen. If set to y, the Wideband Support Options page appears. All trunk members must be from TN464C (or later) circuit packs. Note: Wideband trunk calls are treated as a single trunk call when Automatic Circuit Assurance (ACA) measurements are taken. This way, if an ACA referral call is generated (for short or long holding time), the wideband call only triggers a single referral call using the lowest B-channel trunk member associated with the wideband channel.
Note:
Field descriptions for the Shared UUI Feature Priorities page

The fields in this page show the priorities for each type of information to be forwarded in the Shared UUI. This page appears only on the ISDN trunk group screen when all of the following conditions are met:

The UUI IE Treatment field is shared. The Supplementary Service Protocol field is set to anything except b.
ISDN Trunk Group
Figure 387: Shared UUI Feature Priorities screen

add trunk-group next SHARED UUI FEATURE PRIORITIES ASAI: 1 Universal Call ID: 2 MULTI SITE ROUTING (MSR) In-VDN Time: VDN Name: Collected Digits: Other LAI Information: 3 4 5 6 Page y of x
Changing the priorities in this screen may affect whether certain information will be sent. For more information about setting priorities, see "Information Forwarding" in Avaya Communication Manager Contact Center Guide to ACD Contact Centers. These fields are unique to the ISDN trunk group screen.
ASAI
User information from ASAI. Valid entries are 1 to 6 (1 is high) and blank. If blank, that fields information is not forwarded.
Collected Digits
Digits collected from caller (not including dial-ahead digits). Valid entries are 1 to 6 (1 is high) and blank. If blank, that fields information is not forwarded.
In-VDN TIme
Number of seconds the call has spent in vector processing. Valid entries are 1 to 6 (1 is high) and blank. If blank, that fields information is not forwarded.
Other LAI Information

Includes the time stamp of when the call entered the current queue, the calls priority level in its current queue, and the type of interflow. Valid entries are 1 to 6 (1 is high) and blank. If blank, that fields information is not forwarded.
1189
Screen Reference
Universal Call ID
Unique tag to identify each call. Valid entries are 1 to 6 (1 is high) and blank. If blank, that fields information is not forwarded.
VDN Name
Name of the active VDN (also called LAI DNIS). Valid entries are 1 to 6 (1 is high) and blank. If blank, that fields information is not forwarded.
Field descriptions for the Incoming Call Handling Treatment page

Figure 388: Incoming Call Handling Treatment screen
add trunk-group next INCOMING CALL HANDLING TREATMENT Service/ Called Called Del Insert Feature Len Number _____________ ___ _______________ ___ ______________ _____________ ___ _______________ ___ ______________ _____________ ___ _______________ ___ ______________ _____________ ___ _______________ ___ ______________ _____________ ___ _______________ ___ ______________ _____________ ___ _______________ ___ ______________ _____________ ___ _______________ ___ ______________ _____________ ___ _______________ ___ ______________ _____________ ___ _______________ ___ ______________ _____________ ___ _______________ ___ ______________ _____________ ___ _______________ ___ ______________ _____________ ___ _______________ ___ ______________ _____________ ___ _______________ ___ ______________ _____________ ___ _______________ ___ ______________ _____________ ___ _______________ ___ ______________ _____________ ___ _______________ ___ ______________ _____________ ___ _______________ ___ ______________ _____________ ___ _______________ ___ ______________ Page y of x Per Call CPN/BN __________ __________ __________ __________ __________ __________ __________ __________ __________ __________ __________ __________ __________ __________ __________ __________ __________ __________ Night Serv _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______
Note:
Note: This page does not appear if the Digit Handling (in/out) field is overlap on the "in" side or if the Direction field is outgoing.
The Incoming Call Handling Treatment screen can (optionally) provide unique call treatment for different incoming calls on any ISDN trunk group. The number of unique treatments that can be specified in this table and the number of pages vary depending on whether the Usage Allocation Enhancements feature is enabled and on the amount of available system memory.
ISDN Trunk Group
Unique digit manipulation capabilities, CPN/BN requests, and night service destinations are possible for different types of incoming calls. The unique digit manipulation capabilities can be particularly useful to accommodate different dial plans for different services on an ISDN trunk type with a Service Type (field entry) of cbc (Call-by-Call). The table can also be used for ISDN trunk groups that are not Call-by-Call. For example, an ISDN group with Service Type set to mega800 could use the Incoming Call Handling Treatment table to distinguish treatment of calls to different 800 numbers based on the Dialed Number Identification Service (DNIS) number that is incoming to Avaya Communication Manager. Each row in the table consists of seven columns. The first three columns (Service/Feature, Called Len, and Called Number) constitute a key that together select which row or unique treatment should apply for an incoming call on the group. The remaining four columns (Del, Insert, and so on) specify the treatment to be provided for a call that matches the key. If an incoming call is for a service listed in a row on the table, then that row may specify the treatment for the call, depending on the other two columns of the key. The Called Len field is used to continue the row determination. If the number of digits received with the incoming call matches the number of digits in the Called Len field for calls to the matched service, then this row may apply. If no other row also contains a matching service and called length, then this row does apply. If another row does exist with the same service and number length, then the Called Number field will be used to continue the row determination. If the leading digits received with the incoming call match the digits specified in the Called Number field, then this row applies to the call. Therefore, with this table, a unique treatment can be given to any incoming call, even if these calls are to the same service or have the same length of digits. The remaining four fields specify the unique treatment for the call once the row has been determined. Together, the Del and Insert fields can be used to manipulate the incoming number that will be used to route the call. The Per Call CPN/BN field can be used to request CPN/BN from AT&T networks for specific calls incoming on the group. The Night Serv field is used to have calls of different types routed to different night destinations when night service is in effect. The Incoming Call Handling Treatment Table always automatically rearranges to show the precedence order the system uses to pick an entry. Thus, you can easily predict the behavior of the Incoming Call Handling Treatment Table by noting the order in which the entries display. (The entries rearrange after submitting the Trunk Group screen. A subsequent change trunk-group or display trunk-group command then shows the rearranged order.) Avaya Communication Manager traverses the table from top to bottom and picks the first entry that matches all the following criteria:

The Service /Feature, if applicable, matches The Called/Length matches The Called Number matches
If the administered Called Length or Called Number is blank, that criterion is considered successful.
1191
Screen Reference
Incoming Call Handling Treatment Table entries with a predefined service/feature always appear before entries with a user-defined service/feature. To control the order in which certain entries appear, you must use user-defined services/features for those entries. For example, you can redefine the predefined mega800 service/feature as an identical user-defined entry with the name m800. User-defined entries are always listed in the reverse order compared to the way they appear on the ISDN Network-Facilities screen. See Packet Gateway Board on page 1333. Thus, given two user-defined services/features ABC and XYZ, you can force XYZ to appear before ABC in an Incoming Call Handling Treatment Table by putting XYZ after ABC on the Network-Facilities screen. Note: DCS features that use the remote-tgs button (on the remote server/switch) do not work when the local trunk group deletes or inserts digits on the incoming call. These buttons try to dial a local TAC. Adding or deleting digits defeats this operation and renders the remote feature inoperable. If digit manipulation is needed, use it on the outgoing side, based on the routing pattern. One reason for digit manipulation is insertion of the AAR feature access code (FAC).
Note:
These fields are located on the Incoming Call Handling Treatment Table screen.
Called Len
Specifies the number of digits received for an incoming call. A blank entry is used as a "wild card" entry and, when used, means that any length of digits associated with the specified Service/Feature can match in this field. Valid entries are 0 to 21, or leave blank.
Called Number
Specifies the leading digits received for an incoming call. A blank entry is used as a "wild card" entry and, when used, means that any number associated with the specified Service/Feature can match in this field. Valid entries are up to 16 digits, or leave blank.
Del
Specifies the number of leading digits to be deleted from the incoming Called Party Number. Calls of a particular type may be administered to be routed to a single destination by deleting all incoming digits and then administering the Insert field with the desired extension. Valid entries are 1 to 21, all, or leave blank.
ISDN Trunk Group
Insert
Specifies the digits to be prepended to the front of the remaining digits after any (optional) digit deletion has been performed. The resultant number formed from digit deletion/insertion is used to route the call, provided night service is not in effect. Valid entries are up to 16 characters consisting of a combination from the following: 0 to 9, *, #, or leave blank.
Per Call CPN/BN

Specifies when and how to request Calling Party Number (CPN) or Billing Number (BN) for calls of this type. Leave blank when connected to another media server or switch, or when connected to a public network outside North America. Within North America, leave blank when connected to a public network that does not permit customer equipment to request CPN or BN for individual incoming calls. The AT&T Switched Network offers this service under the titles "CPN/ BN to Terminating End on a Per-Call Basis" and "ANI (BN) on Request." An entry of none indicates Communication Manager will not request either CPN or BN for any incoming calls of this type. Valid entries are cpn-only, bn-only, bn-pref (prefer BN, but accepts CPN), cpn-pref (prefer CPN, but accepts BN), none, or leave blank. Leave blank when connected to another server/switch or to a network other than the AT&T Switched Network. Note: A 4-second delay occurs in terminating the call to the far-end station if the connecting server or switch does not respond to the request.
Note:
Night Serv
Specifies a night service extension (can be a VDN extension) per Service/Feature. An entry other than blank overrides Night Service entry on page 1 of the screen. This entry can be overridden by the Trunk/Member Night Service entry when provided. Valid entries are an assigned extension, the attendant group access code (attd), or leave blank.
Service/Feature
Specifies the ISDN Services/Features for an incoming call type. See the Service Type field description for a list of predefined Services/Features that can be received. Or, use Type 0, Type 1, and Type 2 user defined services. The identifier other can be used for any Services/Features not explicitly specified.
1193
Screen Reference
Field Descriptions for the CBC Trunk Group Usage Allocation page
Appears when the Service Type field is cbc and the Usage Alloc field is y. Figure 389: CBC Trunk Group Usage Allocation screen
add trunk-group next Page y of x CBC TRUNK GROUP USAGE ALLOCATION Usage Allocation Plan 1 Usage Allocation Plan 2 Usage Allocation Plan 3 Min# Max# Min# Max# Min# Max# Service/Feature Chan Chan Service/Feature Chan Chan Service/Feature Chan Chan _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __ _______________ __ __
The CBC Trunk Group Usage Allocation screen sets a minimum and maximum number of members for up to ten different Services/Features for up to three different Usage Allocation Plans (1 to 3). See "Call-by-call Service Selection" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for a detailed description of Usage Allocation Plans.
Max# Chan
Indicates the maximum number of members of a ISDN trunk group with a Service Type field of cbc that a particular Service/Feature can use at any given time. This field must be completed if a Service/Feature has been entered in the Incoming Call Handling Treatment Table screen. Valid values are 0 to 99 or blank.
Min# Chan
Indicates the minimum number of members of an ISDN trunk group with a Service Type field of cbc that a particular Service/Feature can use at any given time. The sum of the minimum number of members for all Service/Features must not exceed the total number of members of the trunk group. Valid values are 0 to 99 or blank.
ISDN Trunk Group
Service/Feature
Specifies the ISDN Services/Features that can be requested at call setup time when using this trunk group. See Service Type description for a list of predefined Services/Features that can be received on a call by call basis. In addition, the user defined service types can also be used. The identifier other is used for all Services/Features not explicitly specified.
Field descriptions for the CBC Service Trunk Group Allocation Plan Assignment Schedule page
Appears when the Service Type field is cbc and the Usage Alloc field is y. Figure 390: CBC Service Trunk Group Allocation Plan Assignment Schedule screen
add trunk-group next Page y of x CBC SERVICE TRUNK GROUP ALLOCATION PLAN ASSIGNMENT SCHEDULE Usage Method: Fixed? y Scheduled? n Allocation Plan Number: 1
Usage Allocation Plan Activation Schedule: Act ime Sun Mon Tue Wed Thu Fri Sat # Plan Act Plan Act Plan Act Plan Act Plan Act Plan Time # Time # Time # Time # Time # __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ __:__ __ T
The CBC Service Trunk Group Allocation Plan Assignment Schedule screen provides for administering a fixed schedule or administering a schedule that can change up to 6 times a day for each day of the week. This screen determines which CBC Service Trunk Group Allocation Plan will be in use at any given time.
Act Time
Indicates the time the usage allocation plan administered in the next field (Plan #) will become effective. Enter the time in military time. There must be at least one entry per day. Valid entries are 00:00 through 23:59.
1195
Screen Reference
Allocation Plan Number

Specifies the CBC Trunk Allocation Plan (1 through 3) that is in effect if a fixed usage method has been selected. This field must be assigned if the Fixed field is y. Valid entries are 1 to 3 or blank.
Fixed
Indicates whether the allocation plan will be fixed. If y is entered, the plan number entered in the Allocation Plan Number field will be enabled.
Plan #
Specifies the number of the usage allocation plan that will be in effect from the activation time until the activation time of the next scheduled plan change. Valid entries are 1 to 3 or blank.
Scheduled
Indicates whether or not the allocation plans will be in effect according to the schedule found on this page. If y is entered in this field then there must be at least one entry in the schedule.
Field descriptions for the Wideband Support Options page

Figure 391: Wideband Support Options screen
add trunk-group next Wideband Support Options H0? H11? H12? NxDS0? n n n y Page y of x
Contiguous? n
The Wideband Support Options screen appears immediately before the trunk group member pages. The actual page number will vary. Note: All B-channels that comprise the wideband call must reside on the same ISDN-PRI facility. Also, all trunk members in an ISDN trunk group with the Wideband Support field set to y must be from a TN464C (or later) circuit pack.
Note:
ISDN Trunk Group
H0
Enter y to specify the ISDN information transfer rate for 384-kbps of data, which is comprised of six B-channels. When a trunk group is administered to support H0, the trunk/hunt algorithm to satisfy a call requiring 384-kbps of bandwidth uses a fixed allocation scheme.
H11
Enter y to specify the ISDN information transfer rate for 1536-kbps of data, which is comprised of 24 B-channels. When a trunk group is administered to support H11, the trunk/hunt algorithm to satisfy a call requiring 1536-kbps bandwidth uses a fixed allocation scheme.
H12
Enter y to specify the ISDN information transfer rate for 1920-kbps of data, which is comprised of 30 B-channels. When a trunk group is administered to support H12, the trunk/hunt algorithm to satisfy a call requiring 1920-kbps bandwidth uses a fixed allocation scheme.
Contiguous
Specifies whether or not to hunt contiguous NXDS0 channels. This field only appears if the NxDS0 field is y. The trunk/hunt algorithm to satisfy an NXDS0 call is as follows: - Enter y to specify the "floating" scheme. NXDS0 calls are placed on a contiguous group of B-channels large enough to satisfy the requested bandwidth without constraint on the starting channel (no fixed starting point trunk). Note: H0 and NXDS0 "floating" scheme cannot both be y. - Enter n to specify the "flexible" scheme. NXDS0 calls are placed on any set of B-channels on the same facility as long as the requested bandwidth is satisfied. There are no constraints such as contiguity of B-channels or fixed starting points.
Note:
NxDS0
Enter y to specify the "N by DS-zero" multi-rate service.
1197
Screen Reference
Field Descriptions for the Group Member Assignments page

Figure 392: ISDN Group Member Assignments screen
add trunk-group next Page y of x TRUNK GROUP Administered Members(min/max): xxx/yyy Total Administered Members: xxx Sfx _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Name __________ __________ __________ __________ __________ __________ __________ __________ __________ __________ __________ __________ __________ __________ __________ Night _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ Sig Grp ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
GROUP MEMBER ASSIGNMENTS Port _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ _______ Code _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____
1: 2: 3: 4: 5: 6: 7: 8: 9: 10: 11: 12: 13: 14: 15:
The total number of pages, and the first page of Group Member Assignments, will vary depending on whether the CBC and Wideband Support pages display. Note: When supporting DCS, Member Number Assignments must be the same between nodes (Member #1 must be Member #1 at the far-end trunk group).
Note:
Port
When using ISDN-BRI interfaces, B-channel 1 is the port number while B channel 2 is the port number plus 16. For example, if B channel 1s port number is 01A1002, then B channel 2s port number is 01A1018. When using ISDN-PRI interfaces, the port number will be the one allied with the B-channel. For example, if the DS1 is located in 01A10, then B channel 1 will be 01A1001, B channel 2 will be 01A1002 and so forth.
ISDN Trunk Group
Sig Grp
Thsi field appears when the Group Type field is isdn-pri. Enter the signaling group of this trunk group member. Valid entries are from 1 to 650, and must be configured for IP group members. If you administer a Port that resides on a DS1 board and that DS1 board belongs to one and only one signaling group, you can leave the Signaling Group column blank. Then, when you submit the screen, the appropriate default signaling group number is inserted by Communication Manager. If a DS1 board is assigned to more than one Signaling Group, then you must enter a Signaling Group number. You must enter a signaling group if the port is entered as IP. A trunk group may contain members from different signaling groups.
Related topics
See "ISDN Service" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information Integrated Services Digital Network trunks. See "DS1 Trunk Service" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information.
1199
Screen Reference

This screen supports Private Numbering Plans (PNP). It allows you to specify the digits to be put in the Calling Number information element (IE), the Connected Number IE, and the QSIG Party Number for extensions in the Private Numbering Plan. Avaya Communication Manager supports private-network numbers up to 15 digits long. If the total number including the level 1 and 2 prefixes, the PBX identifier, and the extension is more than 15 digits long, neither QSIG Party Numbers nor the information elements are created or sent. Figure 393: ISDN Number Private Format screen
change isdn private-numbering ISDN NUMBERING - PRIVATE FORMAT Page 1 of 1
Network Level: _ Level 2 Code: _____ Level 1 Code: _____
PBX Identifier: ____ Deleted Digits: _
Deleted Digits
In some networks, the leading digits of the number you dial internally to reach any extension are not part of its longer private network number. For example, extension 35581 might have a private network number of 221-5581. To send this network number correctly, you must set the Deleted Digits field to 1 (that is, you must tell Avaya Communication Manager to delete 1 digit before inserting the PBX Identifier of 221). Valid entries 0 1 2 Usage Enter the number of digits to be deleted from the most significant digits of a local extension prior to sending it in the Calling or Connected Number IEs or in the QSIG PartyNumber. This allows UDP network numbers to be converted to PNP Complete Numbers.
Level 1 Code
Enter the first level regional code of the media server or switch in the network. Administer this field carefully. Communication Manager will not check to ensure you have entered a code that supports your entry in the Network Level field. You cannot enter anything in this field unless the Network Level field is set to 1 or 2. Valid entries 0 to 9 blank Usage Enter up to 5 digits. Because blank regional codes are valid, an entry is not required if the Network Level field is 1 or 2.
In QSIG standards, this level 1 code is called the Level 0 Regional Code.
Level 2 Code
Enter the second level regional code of the media server or switch in the network. Administer this field carefully. The system will not check to ensure you have entered a code that supports your entry in the Network Level field. You cannot enter anything in this field unless the Network Level field is set to 2. Valid entries 0 to 9 blank Usage Enter up to 5 digits. Because blank regional codes are valid, an entry is not required if the Network Level field is 2.
In QSIG standards, this level 2 code is called the Level 1 Regional Code.
1201
Screen Reference
Network Level
Enter the value of the highest regional level employed by the PNP network. Use the following table to find the relationship between the network level and the Numbering Plan Identification/ Type of Number (NPI/TON) encoding used in the QSIG PartyNumber or the Calling Number and Connected Number IEs. Valid entries 0 1 2 blank Usage NPI - PNP TON - local NPI - PNP TON - Regional Level 1 NPI - PNP TON - Regional Level 2 If this field is blank and the Send Calling Number and/or Send Connected Number field is y or r with private specified for the Numbering Format field on the ISDN Trunk Group screen, the Calling Number and/or Connected Number IEs will not be sent. If the field is left blank but private has been specified in the Numbering Format field on the ISDN Trunk Group screen, the Identification Number (PartyNumber data type) is sent for QSIG PartyNumbers encoded in ASN.1-defined APDUs. In this case, the ASN.1 data type containing the PartyNumber (PresentedAddressScreened, PresentedAddressUnscreened, PresentedNumberScreened, or PresentedNumberUnscreened) is sent marked as PresentationRestricted with NULL for the associated digits.
PBX Identifier
Valid entries 0 to 9 or blank Usage Enter up to 5 digits. Digits entered in this field are added to the beginning of local extensions. The PBX identifier is added first, before Level 1 or Level 2 codes. For example, in private networks with a 7-digit numbering plan, the first 3 digits of the private-network number are often considered the PBX identifier.
Note:
Note: The PBX identifier does not depend on the network level. Therefore, in a level 0 private network you can use this field to create a level 0 number longer than 5 digits.

This screen supports the ISDN Call Identification Display feature. The feature provides a name/ number display for display-equipped stations within an ISDN network. The system uses the callers name and number and displays it on the called partys display. Likewise, the called partys name and number can be displayed on the callers display. The screen allows you to specify the desired digits for the Calling Number IE and the Connected Number IE (in addition to the QSIG Party Number) for any extension in the Public and/or Unknown Number Plans. Administer these screens if either the Send Calling Number, Send Connected Number field is specified, or the Supplementary Service Protocol field is b on the Trunk Group screen. Note: If the table is not properly administered and the Send Calling Number or Send Connected Number field is y or r and the Numbering Format field on the ISDN Trunk Group screen is public or unknown, the Calling Number and Connected Number IE are not sent. If the table is not administered, but the Send Calling Number or Send Connected Number field is public or unknown, the Identification Number (PartyNumber data type) is not sent for QSIG PartyNumbers. In this case, the ASN.1 data type containing the PartyNumber (PresentedAddressScreened, PresentedAddressUnscreened, PresentedNumberScreened, or PresentedNumberUnscreened) will be sent marked as PresentationRestricted with NULL for the associated digits.
Note:
Figure 394: ISDN Numbering Public/Unknown screen

change isdn public-unknown-numbering ISDN NUMBERING - PUBLIC/UNKNOWN FORMAT Total CPN Ext Ext Len Len Code Page 1 of x
Ext Ext Len Code 5 7 4 3646180 _ _ _ _ _ _ _ _ _ _
Trk Grp(s)
CPN Prefix
Trk Grp(s)
CPN Prefix __________ __________ __________ __________ __________ __________ __________ __________ __________ __________ __________ __________ __________
Total CPN Len __ __ __ __ __ __ __ __ __ __ __ __ __
73283__________ 10 210 __________ 10 __________ __________ __________ ___________ __________ __________ __________ __________ __________ __________ __________
1203
Screen Reference
CPN Prefix
Use this field to specify the number that is added to the beginning of the extension to form a Calling or Connected Number. Valid entries 1 to 15 digits Usage Only digits are allowed in the CPN Prefix column. Leading spaces, or spaces in between the digits, are not allowed.
If the length of the CPN Prefix matches the Total CPN Length, the extension number is not used to formulate the CPN number. If the number of digits in the CPN Prefix plus the extension length exceeds the administered Total CPN Length, excess leading digits of the extension are deleted when formulating the CPN number. If the number of CPN Prefix digits plus the extension length is less than the Total CPN Length, the entry is not allowed. If the Total CPN Length is 0, no calling party number information is provided to the called party and no connected party number information is provided to the calling party.
blank
If this field is blank, the extension is sent unchanged. This is useful in countries where the public network is able to insert the appropriate CPN Prefix to form an external DID number.
Ext Code
Allows for groups of extensions to be administered. Note: When 0 alone is entered, the Ext Len field must be 1 and the DDD number must be 10-digits. Valid entries 0 to 9 or blank Usage The Ext Code can be up to 7-digits long depending on the Ext Len field entry. The entry cannot be greater than the Ext Len field entry. For example, in the case of a 4-digit Ext Len field entry, an Ext Code of 12 is the equivalent of all extensions of the screen 12xx, excluding any explicitly listed longer codes. If a code of 123 is also listed, the 12 code is equivalent of all extensions of the screen 12xx except extensions of the screen 123x. The coding precludes having to list all the applicable 12xx extensions. For attendant
Note:
attd
Ext Len
Specifies the number of digits the extension can have. Valid entries 0 to 7 or blank Usage Corresponds to the extension lengths allowed by the dial plan.
Total CPN Len

Valid entries 0 to 15 or blank Usage Enter the total number of digits to send.
Trk Grp(s)
Communication Manager generates the stations identification number if there is an entry in the Ext Code field, and this field is administered with the trunk group number carrying the call. Valid entries 1 to 7 digits Usage Enter the valid administered ISDN trunk-group number or a range of group numbers. For example, if trunk groups 10 through 24 use the same CPN Prefix, enter 10 to 24. The identification numbers are not dependent on which trunk group the call is carried.
blank
1205
Screen Reference

This screen administers an ISDN-BRI circuit pack. See Hardware Guide for Avaya Communication Manager (555-245-207) for information on the maximum number of ISDN-BRI circuit packs that you can administer. Figure 395: BRI Trunk screen (using a TN2185 circuit pack)
change bri-trunk-board ISDN-BRI TRUNK CIRCUIT PACK Location: 01A09 Interface Companding: a-law_ T3 Timer Length (sec): 15_ Name: ______________ DCP/Analog Bearer Capability: 3.1kHz Page 1 of 1
Port 1: 2: 3: 4: 5: 6: 7. 8:
Interface user_______ network____ user_______ peer-slave_ peer-master ___________ ___________ ___________
Side
b a
Cntry/Peer Protocol 12__ etsi 2___ QSIG QSIG ____ ____ ____
Time Invert Synch Layer 1 Fill Bits? Source? Stable? 0__ flags n n n 0__ ones_ y y y auto flags y n y 0__ flags n y y auto ones_ n n n 0__ ones_ n n y 0__ ones_ n n y 0__ ones_ n n y
TEI
Detect Slips? n y n n n n n n
Cntry/Peer Protocol
Tells call processing software which ISDN protocol standard is applied. Valid entries 1 to 25 etsi Usage When this field is 10, 12, 13, or etsi, the Protocol Version field is equivalent to b on the DS1 Circuit Pack screen. When the Cntry/Peer Protocol field is set 10, 12, 13, or etsi, set the Provol Version field to b. For all other administered values, the Protocol Version sets to a. When the Interface field is peer-slave or peer-master, this field must be QSIG. The choice QSIG is valid only when the Interface field is peer-slave. You cannot leave this field blank if the Interface field is set to a valid, non-blank value
QSIG
blank
DCP/Analog Bearer Capability

Valid entries 3.1kHz speech Usage Indicates how to encode the Bearer Capability IE for an outgoing call originated by a DCP or analog endpoint.
Detect Slips
Valid entries y/n Usage Tells maintenance software whether slips reported by the BRI port should be logged.
1207
Screen Reference
Interface
Valid entries network user peer-master peer-slave Usage Tells call processing software whether a particular port is connected to a user/network or a peer interface. These entries are valid for the TN2185. You can enter peer-slave only if the QSIG Basic Call Setup feature is enabled
Valid entries a-law mu-law Usage Indicates the companding algorithm expected by the system at the far end.
Invert Bits
Valid entries y/n Usage This parameter is needed by the TN2185 board. Blank is not a valid entry for this field. Default is n.
Layer 1 Stable
Valid entries y n Usage Tells call processing and maintenance software whether to expect the network to drop Layer 1 when the BRI port is idle. Only the TN2185 may be set to n.
Location
This is a display-only field. It shows the TN2185 circuit pack location (PPCSS)
Name
Valid entries 1 to 15 alpha-numeric characters Usage This name is used to identify the circuit pack.
Port
This is a display-only field. It shows the port number to which parameters administered on the row apply.
Side
Valid entries a b Usage Determines how glare conditions are handled when Interface field is peer-slave.
Synch Source
The Synch Source field applies only for TN2185 boards. Note: For MM720 and MM722 bri media modules, the Synch Source field does not appear. For the MM720 and MM722, this parameter is configured using the gateway CLI. Valid entries y n Usage When set to y, allows a TN2185 board displayed on the Synchronization Plan screen to be entered as the Primary or Secondary synchronization source, if at least one of the ports on that board has Synch Source? enabled. Only those ports marked y are candidates for clock synchronization with the far-end network.
Note:
1209
Screen Reference
T3 Timer Length (sec)

Valid entries 1 to 127 Usage Tells the TE side how long to wait, in seconds, for an inactive Layer 1 to become active.
TEI
Valid entries auto 0 Usage TEI is assigned automatically by the network TEI is fixed.
Time Fill
Valid entries flags, ones Usage Enter the bit pattern sent on the D-channel between valid LAPD packets. Blank is not a valid entry. Default is ones.

Figure 396: BRI Trunk screen (with a TN556B or TN2198 circuit pack)
change bri-trunk-board ISDN-BRI TRUNK CIRCUIT PACK Location: 01A09 Interface Companding: a-law_ Name: ______________ DCP/Analog Bearer Capability: 3.1kHz Page 1 of 1
Port 1: 2: 3: 4: 5: 6: 7. 8: 9: 10: 11: 12:
Interface network__ network__ network__ peer-master peer-master __________ __________ __________ __________ __________ __________ __________
Side
b a
Cntry/Peer Protocol 12__ etsi 2___ QSIG QSIG ____ ____ ____ ____ ____ ____ ____
TEI
Time Invert Fill Bits? 0__ flags n 0__ ones_ y auto flags y 0__ flags n auto ones_ n 0__ ones_ n 0__ ones_ n 0__ ones_ n 0__ ones_ n 0__ ones_ n 0__ ones_ n 0__ ones_ n
The following field descriptions are unique to the ISDN-BRI Circuit Pack screen with a TN556B or TN2198 circuit pack. The following fields do not display with a TN556B or TN2198 circuit pack:

T3 Timer Length (sec) Synch Source Layer 1 Stable Detect Slips
1211
Screen Reference
Cntry/Peer Protocol
Tells call processing software which ISDN protocol standard is applied. Valid entries 1 to 25 Usage When this field is 10, 12, or 13, the Protocol Version field is equivalent to b on the DS1 Circuit Pack screen. When this field is etsi, the Protocol Version field is equivalent to b on the DS1 Circuit Pack screen. When the Interface field is peer-master, this field must be QSIG. You cannot leave this field blank if the Interface field is set to a valid, non-blank value.
etsi QSIG blank
Interface
Valid entries network peer-master Usage Tells call processing software whether a particular port is connected to a user/network or a peer interface. These entries are valid for the TN556B. You can enter peer-master only if the QSIG Basic Call Setup feature is enabled
Side
Valid entries a b Usage Determines how glare conditions are handled when Interface field is peer-slave. This field is not administrable when the Interface field is network.

Note:
Note: If administering a TN2185 circuit pack, 8 ports appear; otherwise, 12 ports appear.
Figure 397: BRI Trunk screen - Page 2 (using a TN2185 circuit pack)
change bri-trunk-board ISDN-BRI TRUNK CIRCUIT PACK Port 1: 2: 3: 4: 5: 6: 7. 8: Interwork XID Endpt SPID Endpt SPID Endpt Max Message Test? Init? ID ID NCA TSC PROGress y n ____________ __ ____________ __ 0___ ALERTing y y 908957200000 __ ____________ __ 0___ PROGress y y 0001________ __ ____________ __ 0___ PROGress n n ____________ __ ____________ __ 0___ PROGress n y 625761449___ 01 ____________ __ 0___ PROGress n n ____________ __ ____________ __ 0___ PROGress n n ____________ __ ____________ __ 0___ PROGress n n ____________ __ ____________ __ 0___ Directory Number Port Directory Number 5: 6: 7: 8: Directory Number Page 2 of 2
Port Directory Number 1: 2: 3: 4:
1213
Screen Reference
Figure 398: BRI Trunk screen - Page 2 (using a TN2198/TN556B circuit pack)
change bri-trunk-board ISDN-BRI TRUNK CIRCUIT PACK Port 1: 2: 3: 4: 5: 6: 7. 8: 9: 10: 11: 12: Interwork XID Endpt SPID Endpt Message Test? Init? ID PROGress n y ____________ __ ALERTing n y ____________ __ PROGress n y ____________ __ PROGress n y ____________ __ PROGress n y ____________ __ PROGress n y ____________ __ PROGress n y ____________ __ PROGress n y ____________ __ PROGress n y ____________ __ PROGress n y ____________ __ PROGress n y ____________ __ PROGress n y ____________ __ Max NCA TSC 0___ 0___ 0___ 0___ 0___ 0___ 0___ 0___ 0___ 0___ 0___ 0___ Page 2 of 2
Note:
Note: You cannot change the Endpt Init, SPID, or Endpt ID port parameters unless that port is busied out or unadministered. It is possible to change all other fields on this page even if the corresponding port is active. Note: If the Interface field on page 1 contains a valid value when the screen is submitted, the contents of the fields on page 2 for that port are validated. If the Interface field is blank when the screen is submitted, the fields on this page for that port reset to their default values.
Note:
Directory Number
These 10-digit fields contain the directory numbers assigned to the interface, which it views as being allocated to 2 separate endpoints. Valid entries Any string of 1 to 10 digits Usage These fields must be administered in pairs. That is, if you enter a value in one field, you must enter a value in the other.
Endpt ID
A 2-digit field containing the Endpoint Identifier expected by the far end. Avaya Communication Manager blocks you from changing this field unless the port is busied out or unadministered. Valid entries 00 to 62 Usage Leading zeroes considered significant and not ignored.
Endpt Init
Indicates whether the far end supports endpoint initialization. Avaya Communication Manager blocks you from changing this field unless the port is busied out or unadministered. Valid entries y Usage If set to y, the SPID field must not be blank. Avaya Communication Manager blocks you from changing this field and the SPID field unless that port is busied out or unadministered. If set to n, the SPID and Endpt ID fields must be blank.
This field determines what message Communication Manager sends when an incoming ISDN trunk call interworks (is routed over a non-ISDN trunk group). Valid entries PROGress Usage Normally select this value. PROGress asks the public network to cut through the B-channel and let the caller hear tones such as ringback or busy tone provided over the non-ISDN trunk. ALERTing causes the public network in many countries to play ringback tone to the caller. Select this value only if the DS1 is connected to the public network, and it is determined that callers hear silence (rather than ringback or busy tone) when a call incoming over the DS1 interworks to a non-ISDN trunk.
ALERTing
1215
Screen Reference
Max NCA TSC

Valid entries 0 to 63 Usage This 2-digit field gives the maximum number of Non-Call-Associated Temporary Signaling Connections allowed on this BRI D-channel. This fields function is the same as the field with the same name on the Signaling Group screen.
Port
This is a display-only field. It shows the port number to which parameters administered on the row apply.
SPID
A 12-digit field containing the SPID expected by the far end. Avaya Communication Manager blocks you from changing this field unless the port is busied out or unadministered. The only protocol supported for SPID initialization is Bellcore (Country Code 1). Trunks will not be put in service if SPID installation is not successful. Valid entries Any string of 1 to 12 digits Usage Leading zeroes considered significant and not ignored
XID Test
Valid entries y/n Usage Indicates whether the far end supports the Layer 2 XID test.
Trunk Member Administration

Administer BRI trunk members using the following scheme to address the individual B-channels:

B-channel 1 uses the port address of the BRI Trunk Port. B-channel 2 uses the port address of B-channel 1 incremented by 16.
When adding a BRI trunk to an ISDN trunk-group, Avaya Communication Manager blocks you from administering a Signaling Group for that trunk member. Avaya Communication Manager blocks you from administering a BRI trunk member if the port has not yet been administered on the BRI Trunk screen. For example, administer the B-channels on a TN2185 circuit pack inserted in slot 01A10 as follows: Port 1 2 3 4 5 6 7 8 B-channel 1 01A1001 01A1002 01A1003 01A1004 01A1005 01A1006 01A1007 01A1008 B-channel 2 01A1017 01A1018 01A1019 01A1020 01A1021 01A1022 01A1023 01A1024
Interactions
The add bri-trunk board PPCSS command is rejected if PPCSS identifies a TN556B circuit pack, and a port on that circuit pack has already been assigned to a station or data-module. If a TN556B circuit pack has been administered as a BRI trunk circuit pack, any port on that circuit pack is prevented from being assigned to a station or data-module.
1217
Screen Reference
Language Translations
Pre-translated messages are available for English, French, Italian, and Spanish to display messages on your display phones When you want to use a user-defined language, use the Language Translation screens to define the messages. Set up your messages using Roman letters, punctuation, digits and blank spaces. Diacritical marks are not supported. All button names can be assigned a user-defined name. For more information, see Telephone feature Buttons on page 123. Note: If "user-defined" is entered for the display language on the Station screen or Attendant screen, and no messages are defined on these screens, a string of asterisks appears on all display messages. For information on administering Unicode languages, see Administering Unicode display on page 181.
Note:
In this section, the field descriptions are listed before the screens
English
This is a display-only field. It contains the English version of the message on the display.
Meaning of English term

This is a display-only field. It explains the abbreviated English message.
Translation
Enter the message you want to appear on the telephone display in place of the English message. Remember that a long message may be shortened on phones that display fewer than 32 characters.
Figure 399: Language Translations screen AD programming

change display-messages ad-programming LANGUAGE TRANSLATIONS English 1. Press button to program. 1. **************************************** 2. Change program? 2. 3. Yes = 1 No = 2 3. 4. Enter number: 4. **************************************** 5. Press # to save. 5. 6. Number saved. 6. **************************************** 7. Change label? 7. 8. Enter label: 8. **************************************** 9. Press * to advance; # to save. 9. 10. Press * to reenter; # to save. 10. 11. Label saved. Hang up to update. 11. **************************************** Translation Page 1 of x
*********************** ****************
****************
***********************
****************************** ******************************
Figure 400: Language Translations screen Auto-Wakeup-Dn-Dst (Page 1)

change display-messages auto-wakeup-dn-dst LANGUAGE TRANSLATIONS 1. English: AUTO WAKEUP - Ext: Translation: ********************: English: WAKEUP ENTRY DENIED Translation: ************************ English: WAKEUP REQUEST CANCELED Translation: **************************************** English: WAKEUP REQUEST CONFIRMED Translation: **************************************** English: Wakeup Call Translation: ************************************** English: Time: Translation: *****: Page 1 of x
2.
3.
4.
5.
6.
1219
Screen Reference

change display-messages auto-wakeup-dn-dst LANGUAGE TRANSLATIONS 7. English: DO NOT DIST - Ext: Translation: ********************: English: DO NOT DIST - Group: Translation: ***********************: English: DO NOT DIST ENTRY DENIED Translation: ************************ English: THANK YOU - DO NOT DIST ENTRY CONFIRMED Translation: **************************************** English: THANK YOU - DO NOT DIST REQUEST CANCELED Translation: **************************************** Page 2 of x
8.
9.
10.
11.

change display-messages auto-wakeup-dn-dst LANGUAGE TRANSLATIONS 12. English: INTERVAL FULL Translation: ************* English: NO PERMISSION Translation: ************* English: SYSTEM FULL Translation: ************* English: TOO SOON Translation: ************* English: INVALID EXTENSION - TRY AGAIN Translation: **************************************** English: INVALID GROUP - TRY AGAIN Translation: **************************************** Page 3 of x
13.
14.
15.
16.
17.
Figure 403: Language Translations screen Button Labels (page 1)

change display-messages button-labels LANGUAGE TRANSLATIONS English 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Abr Mark Abr Pause Abr Program Abr Spec Char Abr Stop Abr Suppress AbRing Abr Wait Account AD AddBusyInd AdmConnAlarm AfterCall Alert Agent 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Translation ************* ************* ************* ************* ************* ************* ***** ************* ************* ********** ************* ************* ********** ************* Page 1 of x

change display-messages button-labels LANGUAGE TRANSLATIONS English 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. Alternate FRL ANI Request Assist ASVN Halt AttQueueCall AttQueueTime Audix Record Auto Callback Auto Ckt Halt AutoIC Auto In AutoWakeAlarm Auto Wakeup AuxWork Busy 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. Translation ************* ************* ********** ************* ************* ************* ************* ************* ************* ******* ********** ************* ************* ******** ***** Page 2 of x
1221
Screen Reference

change display-messages button-labels LANGUAGE TRANSLATIONS English 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Button Ring Button View Caller Info CFrwd Call Park Call Pickup Call Time CAS Backup Cancel LWC CDR1 Fail CDR2 Fail CFBDA Check In Check Out 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Translation ************* ************* ************* ***** ************* ************* ************* ************* ************* ************* ************* ***** ************* ************* Page 3 of x

change display-messages button-labels LANGUAGE TRANSLATIONS English 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. ClkOverride CO Line Conf Display Consult Cover Msg Ret CovrCallBack CPN Block CPN Unblock Crisis Alert Data Delete Msg Dial Icom DID Remove DID View 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Translation ************ *********** ************* ************* ************* ************* ************* ************* ************* ***** ************* ********** ************* ************* Page 4 of x

change display-messages button-labels LANGUAGE TRANSLATIONS English 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Directory Dir Pickup Disp Charges DoNotDisturb Exclusion ExtDoNotDstrb Far End Mute Flash FTC Alarm Goto Cover GrpPg GrpDoNotDstrb Hunt NS InCalID 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Translation ************* ************* ************* ************* ************* ************* ************* ************* ************* ************* ***** ************* ********** ******** Page 5 of x
Figure 408: Language Translation screen - Button Labels (page 6)

change display-messages button-labels LANGUAGE TRANSLATIONS English 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Inspect IntAutoAnswer License Error Link Fail Lock LWC LSVN Halt Major Alarm Make Call ManOverid Manual In MCT Activate MCT Control Mj/Mn Alarm 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Translation ************* ************* ************* *********** ************* ************* ************* ************* ************ ********** ************* ************* ************* Page 6 of x
1223
Screen Reference

change display-messages button-labels LANGUAGE TRANSLATIONS English 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. MM Basic MM Call MM Call Fwd MM Data Conf MM Mult Nbr MM PC Audio Msg Msg Retrieve MsgW MsgWaitAct MsgWaitDeact MST Debug Next Night Service 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Translation ************* ************* ************* ************* ************* ************* ***** ************* ***** ************* ************* ************* ************* ************* Page 7 of x

change display-messages button-labels LANGUAGE TRANSLATIONS English 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. NoAnsAltr OffBoardAlarm PAGE1 Alarm PAGE2 Alarm PMS Failure PMS Ptr Alarm Posted MSGs Priority Call QueueCall QueueTime Release RemBusyInd ResetAlert Ringer Off Ring Stat 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. Translation ********** ************* ************* ************* ************* ************* ************* ************* ********** ********** ************* ************* ************* ************* ************* Page 8 of x

change display-messages button-labels LANGUAGE TRANSLATIONS English 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. RSVN Halt SD SendAllCalls Send TEG Service Obsrv Sgnl SSVN Halt Start Bill Station Lock Stored Number Store LWC Stroke Count System Alarm TermGroup Time/Date Timer 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. Translation ************* ** ************* ************* ***** ************* ************* ************* ************* ************* ************* ************ ************* ********** ************* ************* Page 9 of x

change display-messages button-labels LANGUAGE TRANSLATIONS English 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. Toggle Swap : Trunk ID Trunk Name Trunk NS UUI Info Verify VIP Check In VIP retry VIP Wakeup VOA Repeat VU Display WhisperAct WhisperAnbk WhisperOff Work Code 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. Translation ************ *********** ************* ************* ************* ************* ************* ************* ************* ***** ************* ********** ************* ************* ************* Page 10 of x
1225
Screen Reference
Figure 413: Language Translations screen Call-Identifiers (Page 1)

change display-messages call identifiers LANGUAGE TRANSLATIONS English Term 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. sa ac tc an pc rc rt sc co cs ct db da qf hc Meaning of English term Page 1 of x
Translated Term 1: 2: 3: 4: 5: 6: 7: 8: 9: 10: 11: 12: 13: 14: 15: ** ** ** ** ** ** ** ** ** ** ** ** ** ** **
ACD Supervisor Assistance Attendant Assistance Call Attendant Control Of A Trunk Group Attendant No Answer Attendant Personal Call Attendant Recall Call Attendant Return Call Attendant Serial Call Controlled Outward Restriction Controlled Station To Station Restriction Controlled Termination Restriction DID Find Busy Station With CO Tones DID Recall Go To Attendant Emergency Queue Full Redirection Held Call Timed Reminder

change display-messages call identifiers LANGUAGE TRANSLATIONS English Term 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. ic ip ld so na ACB callback park control ICOM OTQ priority recall return ARS Meaning of English term Page 2 of x
Translated Term 16: 17: 18: 19: 20: 21: 22: 23: 24: 25: 26: 27: 28: 29: 30: ** ** ** ** ** ******** ******** ******** ******** ******** ******** ******** ******** ******** ********
Intercept Interposition Call LDN Calls On DID Trunks Service Observing Unanswered Or Incomplete DID Call Automatic Callback Callback Call Call Park Control Intercom Call Outgoing Trunk Queuing Priority Call Recall Call Return Call Automatic Route Selection

change display-messages call identifiers LANGUAGE TRANSLATIONS English Term 31. 32. 33. 34. 35. 36. 37. 38. 39. 40. 41. 42. 43. 44. 45. forward cover DND p c n B f b d s to VDN hunt h Meaning of English term Page 3 of x
Translated Term 31: 32: 33: 34: 35: 36: 37: 38: 39: 40: 41: 42: 43: 44: 45: ******** ******** ******** * * * * * * * * ** *** ******** *
Call Forwarding Cover Do Not Disturb Call Pickup Cover All Calls Night Station Service, Including No Answer All Calls Busy Call Forwarding Cover Busy Cover Dont Answer Send All Calls <calling party> to <called party> Vector Directory Number Station Hunting, Origination Station Hunting, Termination

change display-messages call identifiers LANGUAGE TRANSLATIONS English Term 46. 47. 48. 49. 50. 51. 52. 53. 54. 55. 56. 57. 58: 59: 60: OPERATOR EXT OUTSIDE CALL UNKNOWN NAME CONFERENCE ringing busy busy(I) wait (I) Sta Trk offered cl vm Meaning of English term Page 4 of x
Translated Term 46: 47: 48: 49: 50: 51: 52: 53: 54: 55: 56: 57: 58: 59: 60: *************** *************** *************** *************** ************ ******** ******** ******** ***** *** ********* ********* ******** ** **
Operator Extension Outside Call Unknown Name Conference Ringing Busy Busy With Intrusion Allowed Wait Intrusion Station Trunk QSIG call offered to remote endpoint Controlled Toll Restriction Call to Attendant Out of Voicemail
1227
Screen Reference
Figure 417: Language Translations screen Date-Time (Page 1)

change display-messages date-time LANGUAGE TRANSLATIONS English 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 20. SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY JANUARY FEBRUARY MARCH 1: 2: 3: 4: 5: 6: 7: 8: 9: 10: Translation *********** *********** *********** *********** *********** *********** *********** *********** *********** *********** 11. 12. 13. 14. 15. 16. 17. 18. 19. English APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER 11: 12: 13: 14: 15: 16: 17: 18: 19: Page 1 of x
Translation *********** *********** *********** *********** *********** *********** *********** *********** ***********
English: SORRY, TIME UNAVAILABLE NOW Translation: ****************************************
Figure 418: Language Translations screen Leave-Word-Calling (Page 2)

change display-messages leave-word-calling LANGUAGE TRANSLATIONS 1. English: MESSAGES FOR Translation: ************************ English: WHOSE MESSAGES? (DIAL EXTENSION NUMBER) Translation: **************************************** English: END OF MESSAGES (NEXT TO REPEAT) Translation: **************************************** English: MESSAGES UNAVAILABLE - TRY LATER Translation: **************************************** English: MESSAGE RETRIEVAL DENIED Translation: **************************************** English: MESSAGE RETRIEVAL LOCKED Translation: **************************************** Page 1 of x
2.
3.
4.
5.
6.
Figure 419: Language Translations screen Leave-Word-Calling (Page 2)

change display-messages leave-word-calling LANGUAGE TRANSLATIONS 7. English: NO MESSAGES Translation: **************************************** English: IN PROGRESS Translation: **************************************** English: DELETED Translation: **************************************** English: GET DIAL TONE, PUSH Cover Msg Retrieval Translation: **************************************** English: Message Center (AUDIX) CALL Translation: **************************************** English: CANNOT BE DELETED - CALL MESSAGE CENTER Translation: **************************************** Page 2 of x
8.
9.
10.
11.
12.
Figure 420: Language Translations screen Malicious-Call-Trace (Page 1)

change display-messages mailcious-call-trace LANGUAGE TRANSLATIONS 1. English: MALICIOUS CALL TRACE REQUEST Translation: **************************************** English: END OF TRACE INFORMATION Translation: **************************************** Page 1 of x
2.
3.
English: original call redirected from: Translation: *****************************: English: voice recorder port: Translation: *****************************: English: MCT activated by: Translation: *****************: for: ****:
4.
5.
1229
Screen Reference
Figure 421: Language Translations screen Malicious-Call-Trace (Page 2)

change display-messages mailcious-call-trace LANGUAGE TRANSLATIONS Page 2 of x
6.
English: party : Translation: ******** : English: party : Translation: ******** : English: party : Translation: ******** : English: party : Translation: ******** :
(EXTENSION) *********************** (ISDN SID/CNI) **************** (PORT ID) ******************* (ISDN PORT ID) *******************
7.
8.
9.
Figure 422: Language Translations screen Miscellaneous-Features (Page 1)

change display-messages miscellaneous-features LANGUAGE TRANSLATIONS English 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. ALL MADE BUSY BRIDGED DENIED INVALID NO MEMBER OUT OF SERVICE RESTRICTED TERMINATED TRUNK SEIZED VERIFIED CDR OVERLOAD ANSWERED BY CALL FROM Skills 1: 2: 3: 4: 5: 6: 7: 8: 9: 10: 11: 12: 13: 14: Translation *************** *************** *************** *************** *************** *************** *************** *************** *************** *************** *************** *************** *************** *************** Page 1 of x
Figure 423: Language Translations screen Miscellaneous Features (Page 2)

change display-messages miscellaneous-features LANGUAGE TRANSLATIONS English Meaning of English term Term 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. TOLL FULL NONE ORIG OTWD CALL INTL Info p s m p s w W Toll Full None Origination Outward <call> This Number International Information Primary Secondary Mark Pause Suppress Wait For A Specified Time Wait For Off-Premise Dial Tone Page Translated Term 15: 16: 17: 18: 19: 20: 21: 22: 23: 24: 25: 26: 27: 28: 29: **** **** **** **** **** **** **** ***** * * * * * * * 2 of x

change display-messages miscellaneous-features LANGUAGE TRANSLATIONS 30. English: You have adjunct messages Translation: **************************************** English: Login Violation Translation: **************************************** English: Barrier Code Violation Translation: **************************************** English: Authorization Code Violation Translation: **************************************** English: DIRECTORY - PLEASE ENTER NAME Translation: **************************************** English: DIRECTORY UNAVAILABLE - TRY LATER Translation: **************************************** Page 3 of x
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1231
Screen Reference

change display-messages miscellaneous-features LANGUAGE TRANSLATIONS 36. English: NO MATCH - TRY AGAIN Translation: **************************************** English: NO NUMBER STORED Translation: **************************************** English: TRY AGAIN Translation: **************************************** English: Ext Translation: *** in EMRG Q ********** NOT ADMINISTERED ********************* Page 4 of x
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English: HUNT GROUP Translation: **************** English: Q-time Translation: ****** calls *****
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change display-messages miscellaneous-features LANGUAGE TRANSLATIONS 42. English: Add Skill: Enter number, then # sign Translation: **************************************** English: Remove Skill: Enter number, then # sign Translation: **************************************** English: Enter Skill Level, then # sign Translation: **************************************** English: Enter Agent LoginID Translation: **************************************** English: Call Type Translation: *************** English: Call Charge Translation: ******************** Page 5 of x
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change display-messages miscellaneous-features LANGUAGE TRANSLATIONS 48. 49. 50. 51. 52. 53. English: Translation: English: Translation: English: Translation: English: Translation: English: Translation: English: Translation: Station Security Code Violation *************************************** ENTER REASON CODE *************************************** Whisper From ******************** Whisper To ******************** Press button to remove. *************************************** Press # to remove. ******************** Page 6 of x

change display-messages miscellaneous-features LANGUAGE TRANSLATIONS 54. 55. 56. 57. 58. 59. English: Translation: English: Translation: English: Translation: English: Translation: English: Translation: English: Translation: Button removed. *************************************** Ringer On *************************************** Ringer Off *************************************** Ringer Abbreviated *************************************** Ringer Delayed *************************************** Select a held partys line to talk. *************************************** Page 7 of x
1233
Screen Reference
Figure 429: Language Translations screen Property-Management (Page 1)

change display-messages property-management LANGUAGE TRANSLATIONS 1. English: CHECK IN - Ext: Translation: *********************************: English: CHECK-IN: ROOM ALREADY OCCUPIED Translation: **************************************** English: CHECK IN COMPLETE Translation: **************************************** English: CHECK IN FAILED Translation: **************************************** English: CHECK OUT - Ext: Translation: *********************************: English: CHECK OUT: ROOM ALREADY VACANT Translation: **************************************** Page 1 of x
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change display-messages property-management LANGUAGE TRANSLATIONS 7. English: CHECK OUT FAILED Translation: **************************************** English: MESSAGE NOTIFICATION FAILED Translation: **************************************** English: MESSAGE NOTIFICATION ON - Ext: Translation: ********************************: Page 2 of x
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English: MESSAGE NOTIFICATION OFF - Ext: Translation: ********************************: 11. English: CHECK OUT COMPLETE: MESSAGE LAMP OFF Translation: **************************************** 12. English: CHECK OUT COMPLETE: MESSAGE LAMP ON Translation: ****************************************

change display-messages property-management LANGUAGE TRANSLATIONS Page 3 of x
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English: MESSAGE LAMP ON Translation: **************************************** English: Translation: English: Translation: English: Translation: English: Translation: English: Translation: MESSAGE LAMP OFF **************************************** Occupied Rooms **************************************** Enter Room Status (1-6) **************************************** State, Enter number from 1 - 6 **************************************** DID *********************
14. 15. 16. 17. 18.

change display-messages property-management Page 4 of x LANGUAGE TRANSLATIONS 19. English: DID VIEW: EXT? Translation: **************************************** 20. English: DID= CHANGE? Translation: **** ********************** 21. English: DID VIEW DONE Translation: **************************************** 22. English: NO DID AVAILABLE Translation: **************************************** 23. English: CHECK IN COMPLETE, DID= Translation: *********************************
1235
Screen Reference

change display-messages property-management LANGUAGE TRANSLATIONS REMOVE(1), REPLACE(2)? **************************************** DID REMOVED **************************************** VIP CHECK IN - Ext: **************************************** SPECIFY VID DID: **************************************** CHECK IN COMPLETE, INVALID DID **************************************** CHECK IN COMPLETE, DID UNAVAILABLE **************************************** Page 5 of x
24. 25. 26. 27. 28. 29.
English: Translation: English: Translation: English: Translation: English: Translation: English: Translation: English: Translation:

change display-messages property-management LANGUAGE TRANSLATIONS DID REMOVE - Ext: **************************************** DID CHANGED **************************************** AUTOMATIC ASSIGN(1), SELECT(2)? **************************************** DID UNAVAILABLE **************************************** Page 6 of x
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English: Translation: 31. English: Translation: 32. English: Translation: 33. English: Translation:
Figure 435: Language Translations screen Self-Administration (page 1)

hange display-messages self-administration LANGUAGE TRANSLATIONS English 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. SECURITY CODE: INCORRECT SECURITY CODE SELECT FEATURE EXTENSION: OPTIONAL EXTENSION: TEL NUM: PRESS BUTTON TO PROGRAM BUTTON PROGRAMMED! INCORRECT BUTTON BUTTON LIMIT REACHED BUSY, TRY AGAIN LATER YOUR PHONE IS BUSY SECURITY CODE NEEDED BUTTON NOT CHANGED 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Translation ************** ************************ ************************ ****************** ****************** ******** ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ Page 1 of x

change display-messages self-administration LANGUAGE TRANSLATIONS English 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Acct AutoD CFrwd CPark CPkUp DPkUp GrpPg SAC Swap WspPg WspAn WsOff Blank Translation ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** English CDR Account Code Automatic Dialing Call Forwarding Call Park Call Pickup Directed Call Pickup Group Paging Send All Calls Conf/Trans Toggle-Swap Activate whisper Page Answerback for Whisper Whisper Page Off Blank Button Translation ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ Page 2 of x
1237
Screen Reference

change display-messages self-administration LANGUAGE TRANSLATIONS English 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Whisper Page Off 1. ***** Blank Button 2. ***** Done 3. ***** Cont 4. ********** Expl? 5. ***** ShortMode? 6. ***** Next 7. ***** Selct 8. ***** Clear 9. ***** Cancel 10. ********** Delete 11. ***** Replace 12. ***** Bksp 13. ***** Translation Page 3 of x
Figure 438: Language Translations screen View-buttons (page 1)

change display-messages view-buttons LANGUAGE TRANSLATIONS English 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. Analog Bridge Appearance Abbreviated Dial Program Abbrev Dial Character Abbreviated Dial Abrv/Delayed Ring Change Auto Circuit Assurance Admin Connection Alarm CDR Account Code TSA Administration Mode ACD After Call Work ACD Change Alert Alternate FRL Supervisor Assist SVN Auth Code Halt Attendant Queue Calls Attendant Queue Time Translation 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ Page 1 of x

change display-messages view-buttons LANGUAGE TRANSLATIONS English 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. Auto Message Waiting Automatic Call Back Automatic Dialing Automatic Intercom Auto-In Work Mode Automatic Wakeup Auxiliary Work Mode Bridged Appearance Busy Indicator Call Appearance Call Displayed Number Call Forwarding Call Park Call Pickup Caller Information CAS (Branch) Backup Translation 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ Page 2 of x

change display-messages view-buttons LANGUAGE TRANSLATIONS English 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. CDR 1st Printer Alarm CDR 2nd Printer Alarm Check In Hotel/Motel Check Out Hotel/Motel Call Forwarding Busy/DA Clocked Override Consult/Return Coverage Callback Cover Message Retrieve Data Extension Time of Day/Date Display Delete LWC Message Dial Intercom Integrated Directory Directed Call Pickup Normal/Local Mode Toggle Translation 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ Page 3 of x
1239
Screen Reference

change display-messages view-buttons LANGUAGE TRANSLATIONS English 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. Do Not Disturb Drop Off-Board DS1 Alarm Manual Exclusion Do Not Disturb Extension Flash Go To Cover Do Not Disturb Group Group Paging Headset On/Off Hunt Night Service Coverage Call Identify Inspect Call Appearance Internal Auto Answer Last Number Dialed Link Failure Alarm Translation 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ Page 4 of x

change display-messages view-buttons LANGUAGE TRANSLATIONS English 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. Login Security Violation Cancel Leave Word Call Lockout Leave Word Call Leave Word Call Message Major Hardware Alarm Manual Message Waiting Manual Override ACD Manual-In MCT Call Trace Activate MCT Call Trace Control Major/Minor Alarm Message Retrieve Message Waiting On Message Waiting Off Next Night Service Activate Translation 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ Page 5 of x

change display-messages view-buttons LANGUAGE TRANSLATIONS English 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. Redirect On No Answer Normal Display Mode Personal CO Line Property Management Fail Wakeup Printer Alarm Print Messages Priority Calling PMS Printer Alarm System Printer Alarm Number of Queued Calls Oldest Queued Time ACD Release Ringer Cut-Off System Reset Alert Remote Access Violation Scroll Mode Translation 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ Page 6 of x

change display-messages view-buttons LANGUAGE TRANSLATIONS English 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. Send All Calls TEG Send All Calls Service Observing Manual Signalling Station Security Call Stored Number Display Stroke Counts Term Extension Group Timer Facility Test Call Alarm Trunk ID Trunk Name Trunk Night Service UUI Info Busy Verification VDN of Origin Announce Translation 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ Page 7 of x
1241
Screen Reference

change display-messages view-buttons LANGUAGE TRANSLATIONS English 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. Vu-Stats Displays Activate Whisper Page Whisper Page Answerback Whisper Page Off Call Work Code Unassigned Button View Button Call Timer Add Busy Indicator Remove Busy Indicator VIP Wakeup VIP Retry Crisis Alert DID View DID Remove VIP Check In Translation 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ ************************ Page 8 of x

change display-messages view-buttons LANGUAGE TRANSLATIONS English 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Station Lock License Error Conference Display Conf/Trans Toggle-Swap Far End Mute Paging 1st Link Alarm Paging 2nd Link Alarm EC500 No Hold Conference Posted Messages Audix Recording Translation 1. ************************ 2. ************************ 3. ************************ 4. ************************ 5. ************************ 6. ************************ 7. ************************ 8. ************************ 9. ************************ 10. ************************ 11. ************************ Page 9 of x
Figure 447: Language Translations screen Vustats

change display-messages vustats LANGUAGE TRANSLATIONS English 1. 2. 3. 4. 5. 6. 7. FORMAT NOT DEFINED DOES NOT ALLOW OR REQUIRE ID AGENT SPLIT/SKILL TRUNK GROUP VDN Translation 1. ******* 2. ***************************** 3. ***************************** 4. 5. 6. 7. ************ ************ ************ ************ Page 1 of 1
8. NOT ADMINISTERED 9. NOT MEASURED
8. ***************** 9. *****************
10. AGENT NOT LOGGED IN 10. ****************************************
Figure 448: Language Translations screen Softkey-Labels

change display-messages softkey-labels LANGUAGE TRANSLATIONS English Translation English Translation 1. Acct 1. ***** 17. Drop 17. ***** 2. AD 2. ***** 18. Excl 18. ***** 3. AdBsy 3. ***** 19. FMute 19. ***** 4. Admin 4. ***** 20. GrpPg 20. ***** 5. AutCB 5. ***** 21. HFAns 21. ***** 6. BtnVu 6. ***** 22. IAuto 22. ***** 7. CFrwd 7. ***** 23. IDial 23. ***** 8. CnfDs 8. ***** 24. Inspt 24. ***** 9. CnLWC 9. ***** 25. Last 25. ***** 10. Cnslt 10. ***** 26. LWC 26. ***** 11. Count 11. ***** 27. Mark 27. ***** 12. CPark 12. ***** 28. NHCnf 28. ***** 13. CPkUp 13. ***** 29. Pause 29. ***** 14. CTime 14. ***** 30. PCall 30. ***** 15. Dir 15. ***** 31. PoMSG 31. ***** 16. DPkUp 16. ***** 32. Prog 32. ***** Page 1 of 1
English 33. RmBsy 34. RngOf 35. SAC 36. SFunc 37. Spres 38. Stats 39. Stop 40. Swap 41. Timer 42. TmDay 43. View 44. Wait 45. WspAn 46. WspPg
Translation 33. ***** 34. ***** 35. ***** 36. ***** 37. ***** 38. ***** 39. ***** 40. ***** 41. ***** 42. ***** 43. ***** 44. ***** 45. ***** 46. *****
1243
Screen Reference
In order to provide unique labeling for abbreviated dialing button types for softkey-labels, Communication Manager replaces the last two characters with digits for the 12-key 8400 and 15-key 8434D phones. On the softkey label Language Translation screen, the digits following the "AD" are derived from the button position. If the first button is an AD button, then it is AD1 and the fifteenth button is AD15. All the AD buttons between 1 and 15 have the position number appended to "AD." Figure 449: Language Translations screen Time-Of-Day-Routing
change display-messages time-of-day-routing LANGUAGE TRANSLATIONS 1. English: ENTER ACTIVATION ROUTE PLAN, DAY & TIME Translation: **************************************** English: ENTER DEACTIVATION DAY AND TIME Translation: **************************************** English: OLD ROUTE PLAN: Translation: *****************: English: OLD ROUTE PLAN: Translation: *****************: English: ROUTE PLAN: Translation: **********: English: ROUTE PLAN: Translation: **********: FOR **** FOR **** ENTER NEW PLAN: *****************: NEW PLAN: **************: ACT-TIME: **********: DEACT-TIME: **********: Page 1 of x
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Figure 450: Language Translations Transfer-conference screen (page 1)

change display-messages transfer-conference LANGUAGE TRANSLATIONS 1. English: Transfer completed. Translation: ******************************** English: Call next party. Translation: **************************************** English: Press conference to add party. Translation: **************************************** English: ^-party conference in progress. Translation: **************************************** English: Conference canceled. Translation: **************************************** English: Select line ^ to cancel or another line. Translation: **************************************** Page 1 of x
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Note:
Note: For Messages 4, 6, 12, you manually must change "~" to "^" in your user-defined language. The software will not update automatically.
Message 4
The character "^ "is a place holder. English Text ^-party conference in progress Replacement Info "^" is replaced with the number of parties currently on the conference call.
Message 6
The character "^ "is a place holder. English Text Select line ^ to cancel or another line. Replacement Info " ^ " is replaced with the letter of the line that is on soft hold.
1245
Screen Reference

change display-messages transfer-conference LANGUAGE TRANSLATIONS 7. Page 2 of 4
English: Dial number. Translation: **************************************** English: Press transfer to complete. Translation: **************************************** English: Hang-up to complete transfer. Translation: **************************************** English: Dial number or select held party. Translation: **************************************** English: Select held party to conference. Translation: **************************************** English: Select line ^ to add party. Translation: ****************************************
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change display-messages transfer-conference LANGUAGE TRANSLATIONS 13. Page 3 of 4
English: Select alerting line to answer call. Translation: **************************************** English: Transfer canceled. Translation: **************************************** English: Connecting to ^. Translation: **************************************** English: Called party ^is busy. Translation: **************************************** English: Invalid number dialed Translation: *************************** English: Party ^ is not available. Translation: ***************************
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Message 15, 16, 18

The character "^ "is a place holder. English Text Select line ^ to add party. Replacement Info " ^ " is replaced with the letter of the line that is on soft hold.

change display-messages transfer-conference LANGUAGE TRANSLATIONS 19. English: Mute. Translation: **** Page 4 of 4
Message 12
The character "^ "is a place holder. English Text Select line ^ to add party. Replacement Info " ^ " is replaced with the letter of the line that is on soft hold.
1247
Screen Reference
Figure 454: Language Translations screen VuStats

change display-messages vustats LANGUAGE TRANSLATIONS English 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. FORMAT NOT DEFINED DOES NOT ALLOW OR REQUIRE ID AGENT SPLIT/SKILL TRUNK GROUP VND NOT ADMINISTERED NOT MEASURED AGENT NOT LOGGED IN Translations 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. ******* ******* ******* ***************************** ***************************** ***************************** ***************************** ***************** ***************** ************************* Page 1 of 1

Allows Direct Inward Dialing (DID) numbers to be treated as public Listed Directory Numbers (LDNs). When one of these numbers is direct inward dialed, the calling party is routed to the attendant. The attendant display indicates a Listed Directory Number call and the name associated with the dialed extension. The number of Listed Directory Numbers that can be assigned varies depending on system configuration. See the Hardware Guide for Avaya Communication Manager for maximum values. Figure 455: Listed Directory Numbers screen
change listed-directory-number LISTED DIRECTORY NUMBERS Night Destination: Ext 1: 2: 3: 4: 5: 6: 7: 8: Name TN 1 1 1 1 1 1 1 Page 1 of 2
Ext
Valid entries 1 to 8 digits Usage Enter the extension number.
Name
Valid entries Up to 27 alphanumeric characters Usage Enter a name used to identify the Listed Directory Number
1249
Screen Reference
Night Destination
Enter the valid assigned extension number that will receive calls to these numbers when Night Service is active. Valid entries 0 to 9 (1 to 8 digits) Usage For DEFINITY CSI, SI, S8700 or S8710 IP-Connect. Enter a night service extension, a recorded announcement extension, a Vector Directory Number, an individual attendant extension, or a hunt group extension.
TN
Local Survivable Processors
Local Survivable Processors

If the primary server has Local Survivable Processors (LSPs), you must enter the LSP node names on the Local Survivable Processor screen to enable the LSPs to get translations updates from the primary controller. Once the LSPs are successfully entered on the Local Survivable Processor screen, their status can be viewed with the display lsp command. Figure 456: Local Survivable Processor screen
change lsp LOCAL SURVIVABLE PROCESSOR IP Address Service State LSPNYC_________ 128.256.173.101 in-service/idle LSPCHI_________ 128.256.113.213 out-of-service LSPLAX_________ 156.256.114.214 in-service/idle LSPPHL_________ 128.213.234.34 in-service/idle LSPPHL2________ 128.256.213.12 in-service/idle LSPPHL3________ 128.256.173.14 in-service/idle LSPORD_________ 128.256.173.244 in-service/idle LSPORD1________ 128.256.173.232 in-service/idle LSPORD2________ 128.256.173.222 out-of-service LSPORD3________ 128.256.173.111 out-of-service LSPMIA_________ 128.123.173.333 out-of-service LSPDET_________ 128.222.173.211 out-of-service LSPEWJ_________ 128.134.173.233 in-service/busy LSPBOS_________ 128.174.173.111 in-service/busy LSPDCA_________ 128.237.173.222 in-service/busy LSPDEN__________ 128.256.173.313 in-service/busy Name Page 1 of 16
Number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Translations Updated 03:21 02/19/03 04:32 02/20/03 05:43 03/19/03 03:54 12/19/03 06:24 11/23/03 07:13 05/19/02 13:25 02/19/03 23:39 12/19/03 21:33 12/19/03 12:27 05/19/03 22:18 10/19/03 23:31 12/19/03 23:45 06/19/03 13:11 08/19/03 13:46 12/19/03 04:15 11/
Number
Valid entries 1 to 250 Usage The number of the LSP.
Name
Valid entries values from Node Names screen. Usage Enter the node name for each LSP supported by the primary controller. Default is blank.
1251
Screen Reference
IP Address
Valid entries up to 12 digits Usage Enter the IP address of the LSP.
Service State
Valid entries Display only Usage Refers to whether the LSP is communicating with the primary controller. Default is out of service. The keywords used in this column and their meaning are as follows: in-service/idle: The LSP is registered and connected, but not in use in-service/busy: The LSP is registered, connected, and is in use. out-of-service: The LSP is not registered. busied-out: This value is not currently used.
Translations Updated
Valid entries Display only Usage Date and time of the last translation update.
Locations
Locations
Use the Locations screen to provide daylight savings time displays to users, to set the area code for each location, and to administer different location information for each location. If the Multiple Locations feature is enabled, you can administer up to 250 location specifications, depending on the configuration of the server that is running Communication Manager. Otherwise, information for Location No.1 applies to all your locations. Figure 457: Locations screen
change locations LOCATIONS ARS Prefix 1 Required For 10-Digit NANP Calls? y Loc. Name No 1. Main 2. Denver-01______ 3. Lincroft-01____ xxx _______________ xxx _______________ Timezone Rule Offset + 00:00 1 - 01:00 1 + 01:00 1 _ __:__ __ _ __:__ __ NPA 312 303 953 ___ ___ ARS Attd Loc. Pre- Proxy Sel. FAC FAC Parms. fix Rte. Pat. ____ ____ ____ ____ ____ ____ ____ ____ __ __ __ __ ____ ____ ____ ____ _______ _______ _______ _______ Page 1 of 1
ARS FAC
This field is controlled by the Multiple Locations field on the Optional Features screen (use the system-parameters customer-options command). Administration of this field must follow the same rules that exist for administering an ARS code on the Feature Access Code (FAC) screen. Valid entries 0 to 9 Usage Any valid FAC format is acceptable, up to four digits. Characters * or # are permitted, but only in the first position. Many locations are expected to share the same access code.
1253
Screen Reference
ARS Prefix 1 Required for 10-Digit NANP Calls?

Valid entries y/n Usage Enter y when a 1 must be dialed before all 10-digit NANP calls.
Attd FAC
The Attd FAC field is controlled by the Multiple Locations field on the Optional Features screen (use the system-parameters customer-options command). A user cannot adminster an Attendant FAC unless an Attendant Access Code has first been administered on either the Dial Plan Analysis Table screen or the Feature Access Code (FAC) screen. Note: Within a dial plan, FAC/DAC codes and extensions cannot both start with the same first digits.Either the FAC/DAC entries or the block of extensions must be changed to have a different first digit.. Valid entries 0 to 9 Usage .Values up to two digits are permitted. Characters * or # are not permitted. Many locations are expected to share the same access code.
Note:
Loc Number
Displays the location number (1 to 250). Corresponding entries in each row define the numbering plan and daylight savings rule for each location number.
Loc. Parms.
This field is an index to the corresponding Location Parameters n screens for a specific location. If Multinational Locations is activated, and you enter information into any other field on a location row, you must make an entry in the Loc. Parms field. If you dont, an error message displays, and your IP telephones may not be usable. Valid entries 1 to 25 or blank Usage Enter the number of the corresponding Location Parameter set for this location. Default is blank.
Locations
Name
Identifies the server running Communication Manager associated with each location number. Valid entries up to 15 alphanumeric characters Usage A name you use for the location. Names are easier to remember than location numbers.
NPA
Valid entries 0 to 9 Usage Enter the 3-digit numbering plan area code for each location.
Prefix
This field is used for prepending the leading digits for Uniform Dial Plan Table screen entries for calls that have, in the Insert Digits field, an Lx value, where x is the number of leading digits of the Prefix digits to prepend for the location of an originating call. This field is controlled by the Multiple Locations field on the Optional Features screen (use the system-parameters customer-options command). Valid entries 0 to 9 Usage Values from one to five digits (0 to 99999) are permitted.
Proxy Sel Rte Pat

The Proxy Selection Route Pattern field identifies the routing pattern that is used to get to the proxy server. This is the route pattern assigned on the Route Pattern screen. Valid entries 1 to 999 or blank Usage Enter the number of the routing pattern to be used to get to the proxy server.
1255
Screen Reference
Rule
This field must be filled in for each administered location. Valid entries 0 1 to 15 or blank Usage No Daylight Savings Specifies the number for each Daylight-Savings Rule (set up on the Daylight Savings Rule screen) that is applied to this location.
Timezone Offset
Timezone Offset is actually 3 fields (+/-, hour, and minute) that specify how much time each location differs from the system time. This field must be completed for each administered location. Use +00:00 for the time zone offset for a single location media server. Valid entries + Usage Shows that the time set on this location is a certain amount of time ahead of the system time. Shows that the time set on this location is a certain amount of time behind the system time.
Usage Shows the number of hours difference between this location and system time.
Usage Shows the number of minutes difference between this location and system time.
Location Parameters
Location Parameters
The Location Parameters screen allows you to set or change certain administerable characteristics that determine part of a locations behavior. These include recall timing intervals and loss plans for 2-party and conference calls. Figure 458: Location Parameters screen
change location-parameters 1 LOCATION PARAMETERS 1 Tone Generation Plan: Analog Ringing Cadence: Analog Line Transmission: DCP Terminal-parameters Plan: Country code for CDR: Companding Mode: RECALL TIMING Flashhook Interval? _ Disconnect Timing (msec): 150 Upper Bound (msec): 1000 Lower Bound (msec): 200 1 1 1 1 1 Mu-law Page 1 of 4
Forward Disconnect Timer (msec): 600 MF Interdigit Timer (sec): 10 Outgoing Shuttle Exchange Cycle Timer (sec): 4

Analog Ringing Cadence
The country code identifies the ringing cadence to be used by analog phones in the system Valid entries 1 to 25 Usage See the Country code table at the beginning of the System-Parameters Country-Options screen description. For more information, see "Audible Ringing Patterns" in Hardware Guide for Avaya Communication Manager, 555-245-207.
1257
Screen Reference
Analog Line Transmission

The country code identifies the transmission and signaling parameters. Valid entries 1 to 25 Usage See the Country code table at the beginning of the System-Parameters Country-Options screen description.
Companding Mode
Identifies the companding algorithm to be used by system hardware. Valid entries A-Law Mu-law Usage Generally used outside the U.S. Generally used in the U.S.
Country code for CDR

Appears only when the Multinational Locations feature is turned on in the license file. Valid entries 1 to 999 Usage The value in this field corresponds to the country code to be used for Call Detail Recording information for a location. Default is 1
DCP Terminal-parameters Plan

Appears only when the Multinational Locations feature is turned on in the license file. The value in this field corresponds to the DCP terminal transmission parameters administered for location n on the Terminal Parameters n screens. Valid entries 1 to 25 Usage Enter terminal-parameters plan number 1 to 25. Default is 1.
Location Parameters
Tone Generation Plan

Appears only when the Multinational Locations feature is turned on in the license file. The value in this field corresponds to the tone generation characteristics administered for location n on the Tone Generation n screens. Valid entries 1 to 25 Usage Enter tone-generation plan number 1 to 25. Default is 1.
RECALL TIMING
Disconnect Timing (msec)
Appears when the Flashhook Interval field is n. Valid entries 80 to 1250 (in increments of 10). Usage An on-hook that lasts for a period of time less than this value will be ignored; greater than or equal to this value will be regarded as a disconnect.
Flashhook Interval
Valid entries y Usage Enter y to indicate that a flashhook interval (recall window) is required. If a y is entered, Upper Bound and Lower Bound appear. If n is entered, Disconnect Timing appears.
Forward Disconnect Timer (msec)

Valid entries 25 to 1500 (in increments of 25). Usage Specify the duration of a momentary disconnect sent by the server/switch to an analog station user when that user is the last party still off-hook on a call.
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Screen Reference
Lower Bound (msec)

The lower bound of the station-to-switch recall signal timing interval in milliseconds. Specifies the lower bound of the flashhook interval. Appears when the Flashhook Interval field is y. Valid entries 80 to 1250 (in increments of 10). Usage Specify the lower bound of the flashhook interval.
MF Interdigit Timer (sec)

Applies only to multifrequency signaling trunks. Specify the maximum number of seconds Communication Manager will wait for the first forward signal (digit) to arrive, and for subsequent digits to arrive. Intercept returns to the calling party if this timer expires. Valid entries 1 to 255 Usage This number must be less than the number of seconds entered in the short interdigit timer.
Outgoing Shuttle Exchange Cycle Timer (sec)

Appears when the Incoming Call Type field is group-ii-mfc or non-group-ii-mfc and the Outgoing Call Type field is group-ii-mfc or none on the Multifrequency-Signaling-Related System Parameters screen. This field applies only to multifrequency signaling calls made from Avaya Communication Manager. Valid entries 1 to 25 Usage Enter the number of seconds to time an exchange cycle (starts when the far end requests a digit until Avaya Communication Manager sends the requested digit).
Location Parameters
Upper Bound (msec)

Specifies the upper bound of the flashhook interval. Specifies the upper bound of the station-to-switch recall signal timing interval in milliseconds. Appears when the Flashhook Interval field is y. Valid entries 80 to 1250 (in increments of 10). Usage A flash of 50 msec to 130 msec is always acceptable from a 2500-type set regardless of the setting of the Upper and Lower bounds and will be treated as the digit one.

Figure 459: Loss Plans screen
change location-parameters N LOSS PLANS Inter-location Loss Group: 18 2 Party Loss Plan: 1 Tone Loss Plan: 1 End-to-End total loss (dB) in a n-party conference: 3: 15 4: 21 5: 26 6: 29 Customize? n Customize? n Page 2 of 4
Customize? n
2-Party Loss Plan/Tone Loss Plan

Provides the default values for digital loss plan and for n-party conference loss. Valid entries 1 to 25 Usage See the Country code table at the beginning of the System Parameters Country-Options screen description. Note that different codes may have similar plans.
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Screen Reference
Customize
This field appears when the Digital Loss Plan Modification field is enabled on the System-Parameters Customer-Options screen. It enables customization on the corresponding loss plan table. For the End-to-End total loss (dB) in a n-party conference field, when Customize set to y (yes), the fields can be changed by the administrator. When set to n, the End-to-End total loss (dB) in a n-party conference fields are reset to the values that they would have had under the 2 Party Loss Plan administered on page 3 of this screen. They also become display only. Valid entries y/n Usage Enables customization on the corresponding loss plan table.
End-to-End total loss (dB) in a n-party conference

Provides total loss for a conference call with the designated number of parties. Note: The End-to-End total loss for multi-party conference calls that is administered on this screen is not always applied to a specific call. For more information on how loss is applied to a multi-party conference call, see the "Loss Plans" feature description in the Feature Description and Implementation document. Valid entries 0 to 99 Usage The higher the number listed for a call with a fixed display number of parties, the more loss Communication Manager adds into a conference call with that number of parties; therefore, the conference call is quieter.
Note:
Inter-location Loss Group

Appears only when the Multinational Locations feature is turned on in the license file. When inserting loss for a call, the server treats parties on the call who are in separate locations as if the location with the most parties were connected by an equal number of IP tie trunks as there are parties at other locations. The Inter-location Loss Group field specifies the digital loss group number that is used by these "virtual" IP tie trunks. Valid entries 1 to 19 Usage Enter the digital loss group number to use on inter-location calls involving this location. Default is 18.
Location Parameters

Figure 460: 2 Party Loss Plan screen
change location-parameters
2 PARTY LOSS PLAN TO: 1: 2: 3: 4: 5: 6: 7: 8: 9: 10: 11: 12: 13: 14: 15: 16: 17: 18: 19: 1 0 0 0 15 0 0 0 0 0 3 0 0 0 0 0 3 3 0 0 2 0 0 0 0 -3 3 3 3 2 3 0 0 0 0 2 3 3 0 0 3 0 0 0 0 -3 3 3 3 2 3 0 0 0 0 0 3 3 0 0 4 0 0 0 0 0 0 0 0 0 3 0 0 0 0 0 3 3 0 0 5 3 0 0 6 0 0 0 0 0 3 0 0 0 0 0 3 3 3 0 6 0 3 3 0 -3 6 8 6 5 5 5 3 3 3 5 3 3 0 3 7 0 3 3 0 -3 8 8 6 5 5 5 3 3 3 5 3 3 0 3 8 0 2 3 0 -3 6 6 6 3 5 3 3 3 3 3 3 3 0 2 9 0 2 2 0 -3 5 5 3 0 0 2 -3 -3 -3 0 3 3 0 2 10 3 3 3 3 0 5 5 5 0 0 3 -3 -3 -3 3 3 3 3 3 11 0 0 0 0 -3 5 5 3 2 3 0 0 0 -3 0 3 3 0 0 12 6 6 6 6 3 9 9 9 3 3 6 0 0 0 6 3 3 6 6 13 6 6 6 6 0 9 9 6 3 3 6 0 0 0 6 3 3 6 6 14 6 6 6 6 0 9 9 6 3 3 3 0 0 0 6 3 3 6 6 15 0 2 0 0 -3 5 5 3 9 3 0 0 0 0 0 3 3 0 2 16 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 17 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 18 0 0 6 0 0 0 0 0 0 3 0 6 6 6 0 3 3 0 0 19 0 0 6 0 0 0 0 0 0 3 0 6 6 6 0 3 3 0 0
Page 3 of 4
F R O M
FROM / TO
Display-only fields that identify the variable digital loss values. Valid entries -3 through 15 Usage An unsigned number is a decibel loss, while a number preceded with a minus sign is a decibel gain.
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Screen Reference

Figure 461: Tone Loss Plan screen
change location-parameters
TONE LOSS PLAN TO 7 6 0 0 0 0 0 0 0 0 0 -3 6
Page 4 of 4
Dial: Confirm: Reorder: Busy: Ringing: Spec Ring: Intercept: Waiting: Verify: Intrude: Zip: Music:
1 0 0 0 0 0 0 0 0 0 0 3 0
2 3 0 0 0 0 0 0 0 0 0 -3 3
3 3 0 0 0 0 0 0 0 0 0 -3 3
4 0 0 0 0 0 0 0 0 0 0 3 0
5 0 0 0 0 0 0 0 0 0 0 3 0
6 6 0 0 0 0 0 0 0 0 0 -3 6
8 6 0 0 0 0 0 0 0 0 0 -3 6
9 10 11 5 0 6 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 -3 -3 3 3 0 6
12 13 14 5 5 5 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 -3 -3 -3 3 3 3
15 5 0 0 0 0 0 0 0 0 0 -3 3
16 17 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
18 0 0 0 0 0 0 0 0 0 0 -3 0
19 0 0 0 0 0 0 0 0 0 0 -3 0
FROM / TO
Display-only fields that identify the variable digital tone values. Valid entries -3 through 15 Usage An unsigned number is a decibel loss, while a number preceded with a minus sign is a decibel gain.
When Avaya Communication Manager is delivered to you, one customer super-user login and password combination is already defined for you. You must administer additional logins and passwords, if needed. If you are the super-user, you have full customer permissions and can customize any login you create. The maximum number of customer logins is 11. As super-user, you can establish permissions for the other logins in your system. You can block access to any object that may compromise Communication Manager security. Once the user login is established, set permissions using the Command Permission Categories screen.

add login LOGIN ADMINISTRATION Password of Login Making Change: LOGIN BEING ADMINISTERED Logins Name:xxxxxxx Login Type: Service Level: Disable Following a Security Violation? Access to INADS Port? _ LOGINS PASSWORD INFORMATION Logins Password: Reenter Logins Password: Password Aging Cycle Length (Days): LOGOFF NOTIFICATION Facility Test Call Notification? Remote Access Notification? ACCESS SECURITY GATEWAY PARAMETERS Access Security Gateway? Page 1 of 2
Acknowledgment Required? Acknowledgment Required?
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Screen Reference
Password of Login Making Change

You can make changes to any login with permissions less than your own. You must enter your password to save any changes you make to this screen. Valid entries User password Usage Enter your password.
LOGIN BEING ADMINISTERED

Access to INADS Port
This field only appears when the Customer Access to INADS Port field is set to y on the Maintenance-Related System-Parameters screen. Valid entries y/n Usage Enter y to allow a user to access the remote administration port.
Disable Following a Security Violation

This field only appears when the SVN Login Violation Notification field is set to y on the Security-Related System-Parameters screen. Valid entries y/n Usage Enter y to have the login disabled following a security violation.
Logins Name
This display-only field shows the login name specified with the add command.
Login Type
Valid entries Customer Usage Enter customer to indicate the login belongs to a customer. This is the only valid value for customer logins.
Service Level
Valid entries super-user Usage Enter super-user to indicate the user is a super-user. Super-user logins can use the add, change, display, list, and remove commands for all customer logins and passwords. Enter non-super-user to indicate the user is a non-super-user. Non-super-user logins can change their own password, but are otherwise limited to permissions set by super-user. Customer logins with a Service Level of remote can log in to the media server via the analog line and modem.
non-super-user
remote
LOGINS PASSWORD INFORMATION

Logins Password
Passwords must be 4 to 11 characters in length and contain at least 1 alphabetic and 1 numeric character. Passwords do not display as you type. Valid entries A to Z, a to z, 0 to 9, and ! & * ?;^(),.:Usage Enter the initial password for login, assigned by the super-user.
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Screen Reference
Password Aging Cycle Length (Days)

For security, you should assign password aging to all passwords. The system tracks a password from the day the login was created, or the day the user last changed the password. Valid entries 1 to 99 Usage Enter the number of days the password remains valid.
Re-enter Logins Password

Passwords do not display as you type. Valid entries A to Z, a to z, 0 to 9, and ! & * ? ; ^ () , . : Usage Re-enter the initial password for the login, assigned by the super-user.
LOGOFF NOTIFICATION
Facility Test Call Notification
For security, this field should be set to y for all logins. Valid entries y/n Usage Enter y to have the user receive notification at logoff if Facility Test Notification is still administered.
Facility Test Call Notification Acknowledgment Required

Valid entries y/n Usage Enter y to require the user to acknowledge they want to logoff while Facility Test Notification is still administered.
Remote Access Notification

For security, this field should be set to y for all logins. Valid entries y/n Usage Enter y to have the user receive notification at logoff if remote access is still administered.
Remote Access Notification Acknowledgment Required

Valid entries y/n Usage Enter y to require the user to acknowledge they want to logoff while remote access is still administered.
ACCESS SECURITY GATEWAY

Access Security Gateway
This field appears only if the Access Security Gateway (ASG) field on the System-Parameters Customer-Options screen is set to y. Valid entries y/n Usage Enter y to have ASG administered for the login ID.
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Screen Reference

This page only appears if the Access Security Gateway field is set to y on page 1. Figure 463: Access Security Gateway Login Administration screen
add login Page 2 of 2 ACCESS SECURITY GATEWAY LOGIN ADMINISTRATION
Blocked?: n System Generated Secret Key?: n
Secret Key: ____________________
EXPIRATION CRITERIA Expiration Date: __/__/____ Number of Sessions: __ RESTRICTION CRITERIA Restrict Days of Week Monday? n Tuesday? n Saturday? n Sunday? n Restrict From Time: __:__
Wednesday? n
Thursday? n
Friday? n
Restrict To Time: __:__
Blocked
Setting the Blocked field to y does not remove the login ID from the system. Valid entries y/n Usage Enter y to temporarily disable the login ID from accessing the system through the ASG interface.
Expiration Date
Expiration of the login ID occurs at 23:59:59 of the entered date. This field consists of three fields separated by forward slashes (for example, 01/01/1999). Expiration of a login ID does not remove the login ID from the system. The system accepts administration of year 2000 dates. If an login ID requiring ASG authentication has expired, the login ID for the standard login is not available. If an login ID not requiring ASG login has expired, the login ID still may be active for the standard login as long as expiration criteria associated with that component of the login has not been satisfied. Valid entries mm = month, dd = day, and yyyy = year (later than the current date) Usage Enter the date when the associated login ID expires.
Number of Sessions
Expiration of a login ID administered with both Expiration Date and Number of Sessions expiration criteria is based on whichever criteria is satisfied first. Valid entries 1 to 999 Usage Enter the number of times the login ID can be used to access the system via the ASG interface.
Restrict Days of Week

This field consists of seven subfields that correspond to the seven days of the week. Each subfield specifies whether the corresponding login ID is restricted from accessing the system via ASG on the day indicated. Access restrictions imposed by this field apply to the entire day unless limited by time restrictions. Valid entries y/n Usage Enter y to restrict the login from accessing the system on the associated day of the week.
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Screen Reference
Restrict From Time and Restrict to Time

These two fields are separated by colons, for example, hh:mm where hh = hour and mm = minute. Periods that span an interval that crosses a day boundary are specified by setting the Restrict From Time field greater than the Restrict To Time field. For example, a Restriction From Time of 17:00 and a Restrict To Time of 08:00 limits access to the traditional working hours, 8 to 5. When used with the Restrict Days of Week field, overnight periods start on the days where access is not restricted by the Restrict Day of Week field. If the Restrict Days of Week field is not specified, the restricted time interval specified by the Restrict From Time to Restrict To Time fields applies to every day of the week. Valid entries 00:00 to 23:59 Usage Enter the time interval each day the login ID is blocked from accessing the system via the ASG interface.
Secret Key
The value of this field is only displayed during the initial add or change login command to allow it to be programmed into any ASG Site Manager, ASG Mobile, or ASG Pass-Key used to interact with ASG for user authentication. If the System Generated Secret Key field is set to y, the system generates the secret key. If the System Generated Secret Key field is set to n, the administrator is required to enter a 20-digit octal value. It is important to note the value of the secret key so you can enter it into response generation devices. Valid entries 20-digit octal string using 0 to 7 as possible digits Usage Enter the 20-digit octal value used by both the lock and the key to verify user authenticity. The last digit must be 0 and the second to last digit must be either 0, 2, 4, or 6.
System Generated Secret Key

Valid entries y/n Usage Enter y to generate the secret key by the system and display it to the administrator.
Loudspeaker Paging
Loudspeaker Paging
The Loudspeaker Paging screen administers voice paging, deluxe voice paging, and chime paging. Figure 464: Loudspeaker Paging screen
change paging loudspeaker LOUDSPEAKER PAGING CDR? _ Voice Paging Timeout (sec): ___ Code Calling Playing Cycles: _ PAGING PORT ASSIGNMENTS Voice Paging Zone Port TAC COR TN 1: _______ ____ __ _ 2: _______ ____ __ _ 3: _______ ____ __ _ 4: _______ ____ __ _ 5: _______ ____ __ _ 6: _______ ____ __ _ 7: _______ ____ __ _ 8: _______ ____ __ _ 9: _______ ____ __ _ ALL: _______ ____ __ _ Page 1 of 1
Code TAC ____ ____ ____ ____ ____ ____ ____ ____ ____ ____
Calling COR TN __ _ __ _ __ _ __ _ __ _ __ _ __ _ __ _ __ _ __ _
Location: ___________________________ ___________________________ ___________________________ ___________________________ ___________________________ ___________________________ ___________________________ ___________________________ ___________________________
CDR
This field determines whether CDR data is collected for the paging ports. Valid entries y/n Usage Enter y if you want the server running Communication Manager to collect CDR data on the paging ports.
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Screen Reference
Code Calling COR

This field assigns a Class of Restriction to a paging zone. Valid entries 0 to 95 blank Usage You can assign different classes of restriction to different zones. Leave this field blank for unused paging zones.
Code Calling Playing Cycles

This field sets the number of times a chime code will play when a user makes a chime page. To determine the best setting, consider who your code calling users are and whether they are likely to hear the code chime the first time. Valid entries 1 to 3 blank Usage Enter the number of times you want the chime code to play when a user makes a page. The field may not be blank when you administer chime paging (code calling).
Code Calling TAC

This field assigns a Trunk Access Code (TAC) to a paging zone. Users dial this code to make a page to a specific zone. One TAC must be assigned to each zone you want to use. Two zones cannot have the same TAC. If you enter a TAC in the ALL field, users may activate speakers in all the zones by dialing that code. Valid entries 1 to 4 digits * # blank Usage Enter a Trunk Access Code (TAC) allowed by your dial plan. May be used as first digit. May be used as first digit. Leave this field blank for unused paging zones.
Loudspeaker Paging
Code Calling TN
Valid entries 1 to 20 (DEFINITY SI, CSI) 1 to 100 (DEFINITY R, S8300 Media Server, S8700 or S8710 IP-Connect, S8700 or S8710 Multi-Connect) Usage If your system uses Tenant Partitioning, you may use this field to assign a paging zone to a specific tenant partition.
Location
Valid entries 1 to 27 characters Usage Assign a descriptive name for the physical location corresponding to each zone. Typical entries might be "conference room A," "warehouse," or "storeroom."
Port
This field assigns a port on an auxiliary trunk circuit pack to a paging zone. Enter the necessary characters.
Valid entries 01 to 44 (DEFINITY R) or 01 to 03 (DEFINITY CSI, SI) or 1 to 64 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect / S8300 Media Server) A to E
Usage First and second characters are the cabinet number
Third character is the carrier 1 of 2
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Screen Reference
Valid entries 0 to 20 01 to 04 (Analog TIE trunks) 01 to 31 1 to 80 (DEFINITY R, CSI) or 1 to 10 (DEFINITY SI) or 1 to 250 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect / S8300 Media Server) V1 to V9 01 to 31 blank
Usage Fourth and fifth character are the slot number Six and seventh characters are the circuit number Gateway
Module Circuit Leave this field blank for unused paging zones. 2 of 2
Voice Paging COR

This field assigns a Class of Restriction to a paging zone. Valid entries 0 to 95 blank Usage You can assign different classes of restriction to different zones. Leave this field blank for unused paging zones.
Loudspeaker Paging
Voice Paging TAC

This field assigns a Trunk Access Code (TAC) to a paging zone. Users dial this code to make a page to a specific zone. One TAC must be assigned to each zone you want to use. Two zones cannot have the same TAC. If you enter a TAC in the ALL field, users may activate speakers in all the zones by dialing that code. Valid entries 1 to 4 digits * # blank Usage Enter a Trunk Access Code (TAC) allowed by your dial plan. May be used as first digit. May be used as first digit. Leave this field blank for unused paging zones.
Voice Paging Timeout (sec)

This field limits the duration of voice pages. When this interval ends, calls are disconnected. To determine the best setting, time the typical pages you expect to broadcast and then add another 4 to 5 seconds. Valid entries 10 to 600 seconds blank Usage Enter the maximum number of seconds you want any page to last. The field may not be blank when you administer voice paging.
Note:
Note: To use a port that has no hardware associated with it, place an x in this field.
Voice Paging TN
Valid entries 1 to 20 (DEFINITY SI, CSI) 1 to 100 (DEFINITY R, S8300 Media Server, S8700 or S8710 IP-Connect, S8700 or S8710 Multi-Connect) Usage If your system uses Tenant Partitioning, you may use this field to assign a paging zone to a specific tenant partition.
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Screen Reference
Related topics
See Setting up Voice Paging Over Loudspeakers on page 491 for instructions. See "Loudspeaker Paging" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information.
Media-Gateway
This screen administers the media gateways and their corresponding ports. It is required to exist on all Communications Controllers, both external and internal, that support Media Gateways. This screen does not apply to DEFINITY R.

Figure 465: Media-Gateway Administration screen
add media-gateway x MEDIA-GATEWAY Number: Name: IP Address: Network Region: Site Data: ___ ____________________ Identifier: _______________ MAC Address: ____ Location: ____________________ Registered? ____________________ Slot Module Type V1: # ________ V2: __________ V3: __________ V4: __________ Page 1 of 1
_____________________ _________________ __ _
V8: messaging-analog V9: gateway-announcements
Media-Gateway
Identifier
This field is for the controller to identify the gateway. Valid entries 1 to 20 characters or blank Usage Enter the serial number or other alpha-numeric characters for identification.
IP Address
A display-only field containing the IP address of the media gateway. This field displays a blank until the media gateway registers for the first time.
Location
This field refers to a time-zone offset, daylight savings rule and number plan area code
.
Usage Enter a number between 1 to x or blank where x is the maximum value for the different communications controllers.
MAC Address
A display-only field containing the MAC address of the media gateway.
Module Type
Fields V1 through V4 list the Media Gateway media modules. Valid entries analog bri dcp icc voip ds1 Usage Enter the actual hardware media module.
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Screen Reference
Field V8 lists a "virtual" media modules (available in August). Valid entries messaging-analog or blank Usage Messaging will be administered in this slot.
Field V9 lists a "virtual" media modules (available in December). Valid entries gateway-announcements or blank Usage Announcement will be administered in this slot.
Name
This field is for customer naming of the gateway. Valid entries 1 to 20-alphanumeric character string or blank Usage Enter the alpha-numeric characters for identification.
Network Region
This field is used by the communications controller to allocate resources from the nearest media gateway. Valid entries 1 to 80 (DEFINITY CSI, SI) 1 to 250 (S8300 Media Server, S8700 or S8710 IP-Connect, S8700 or S8710 Multi-Connect) Usage Enter a number between 1 to x or blank where x is the maximum value for the different communications controllers.
Number
A display-only field showing the assigned media-gateway number.
Media-Gateway
Registered
A display-only field indicating whether a Media Gateway is registered with a communications controller. Valid entries 1 character Usage Enter a number between 1 to x or blank where x is the maximum value for the different communications controllers.
Site Data
This field is for general site information. Valid entries 2 lines of 20 characters or blank Usage Enter the alpha-numeric characters for identification.
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Screen Reference
Meet-me Vector Directory Numbers

Figure 466: Meet-me Vector Directory Numbers screen
list meet-me-vdn MEET-ME VECTOR DIRECTORY NUMBER Access Code COR * 1 1 Vec Control Num Ext 1 2
Name
Ext
TN 1 1
Secure Meet-me Conference 4000 Nonsecure Meet-me Conference 4006
84590
If the Access Code field shows an asterisk (*), an access code is assigned. If the Access Code field is blank, no access code is assigned. The access code displays for administrators with super-user permissions (such as init). Note: If the vector for Meet-Me conferencing allows a new party to join a conference immediately, and that party is joining as an H.323 ip trunk user, the caller may not have talkpath with the others in the conference. To prevent this, include in the vector a short delay before a new party joins the Meet-Me conference, such as a step to collect digits, a 1-second delay, or play an announcement. Since Meet-Me vectors are always configured with announcements and digit collections, this should rarely be an issue.
Note:

This screen establishes parameters associated with the Mode Code Voice Mail System Interface. Note: You can only administer this screen if the Mode Code Interface field on the Feature-Related System Parameters screen is set to y.
Note:

Figure 467: Mode Code Related System Parameters screen
change system-parameters mode-code MODE CODE RELATED SYSTEM PARAMETERS MODE CODES (FROM SWITCH TO Direct Inside Access: Direct Dial Access - Trunk: Internal Coverage: External Coverage: VMS) __ __ __ __ Page 1 of x
Refresh MW Lamp: __ System In Day Service: __ System In Night Service: __ OTHER RELATED PARAMETERS DTMF Duration On (msec): __ Off (msec): __ Sending Delay (msec):__ VMS Hunt Group Extension : ____ Remote VMS Extensions - First: Second:
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Screen Reference
MODE CODES (FROM SWITCH TO VMS)

Direct Dial Access - Trunk
This value defines a mode code that the media server or switch sends when an external caller dials the VMS access number. Valid entries 0 to 9, #, *, #00 Usage Up to six digits that may include these characters
Direct Inside Access

This value defines a mode code that the media server or switch sends when a caller at an internal extension dials the Voice Mail System (VMS) access number. Valid entries 0 to 9, #, *, #00 Usage Up to six digits that may include these characters
External Coverage
This value defines a mode code that the media server or switch sends when an external caller tries to reach a user at another extension and the call goes to the users voice-mail coverage. Valid entries 0 to 9, #, *, #00 Usage Up to six digits that may include these characters
Internal Coverage
This value defines a mode code that Communication Manager sends when an internal caller tries to reach a user at another extension and the call goes to the users voice mail coverage. Valid entries 0 to 9, #, *, #00 Usage Up to six digits that may include these characters
Refresh MW Lamp
This value defines a mode code that Communication Manager sends during a system level 3 or higher reset that requests the VMS to refresh the Message Waiting (MW) lamps. Valid entries 0 to 9, #, *, #00 Usage Up to six digits that may include these characters
System In Day Service

This value indicates to the VMS that the Avaya Communication Manager has changed from Night to Day Service. Valid entries 0 to 9, #, *, #11 Usage Up to six digits that may include these characters
System In Night Service

This value indicates to the VMS that the Avaya Communication Manager has changed from Day to Night Service. Valid entries 0 to 9, #, *, #12 Usage Up to six digits that may include these characters
OTHER RELATED PARAMETERS

DTMF Duration On
Valid entries Between 75 and 500 in multiples of 25 Usage Define in milliseconds the length of mode code digits sent to the VMS. This field cannot be blank
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Screen Reference
Off
Valid entries Between 75 and 200 in multiples of 25 Usage Define in milliseconds the pause between mode code digits as they are sent to the VMS. This field cannot be blank.
Remote VMS Extensions - First

You can administer this field if the Mode Code for Centralized Voice Mail field on the System-Parameters Customer-Options screen is set to y. Specifies the first remote UDP VMS hunt group extension. Valid entries Remote assigned hunt group extension Usage Enter the first UDP VMS hunt group extension.
Remote VMS Extensions - Second

You can administer this field if the Mode Code for Centralized Voice Mail field on the System-Parameters Customer-Options screen is set to y. Specifies the second remote UDP VMS hunt group extension. Valid entries Remote assigned hunt group extension Usage Enter the second UDP VMS hunt group extension. This extension cannot be the same as the first Remote VMS Extension.
Sending Delay
Valid entries 75 to 1000 in multiples of 25 Usage Define in milliseconds the delay between the time answer supervision is received from the VMS and the time the first mode code digit is sent. This field cannot be blank.
VMS Hunt Group Extension

A check is made to verify that a valid hunt group extension is entered, but a check is not made to verify that the hunt group members are VMI extensions. Valid entries Valid extension. Usage Enter the extension of a hunt group containing VMI extensions.
Modem Pool Group
Modem Pool Group

There are two types of conversion resources for Modem Pooling. The first type, an integrated conversion resource, is a circuit pack that emulates a Trunk Data Module connected to a 212A-type modem. Two conversion resources are on each circuit pack. The second type, a combined conversion resource, is a separate Trunk Data Module and modem administered as a unit. The Trunk Data Module component of the conversion resource may be either a Modular Trunk Data Module (MTDM) or 7400A Data Module and connects to a digital port using Digital Communications Protocol (DCP); the modem connects to an analog port.

Figure 468: Modem Pool Group screen if Group Type is integrated
change modem-pool num MODEM POOL GROUP Group Number: Receiver Responds to Remote Loop? Send Space Disconnect? CF-CB Common? Speed: LOW/300/1200 1 n y y Group Type: Hold Time (min): Receive Space Disconnect? Loss of Carrier Disconnect? Synchronization: a/sync integrated 5 y y Page 1 of x
Duplex: full
CIRCUIT PACK ASSIGNMENTS Circuit Pack Location 1: ___ 2: ___ 3: ___ 4: ___ 5: ___ 6: ___ 7: ___ 8: ___
Circuit Pack Location 9: ___ 10: ___ 11: ___ 12: ___ 13: ___ 14: ___ 15: ___ 16: ___
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Screen Reference
Figure 469: Modem Pool Group screen if Group Type is combined

change modem-pool num Group Number: Modem Name: Time Delay: Answer Supervision Timeout(sec): Speed: LOW/300/1200___ PORT PAIR ASSIGNMENTS Analog Digital 1: _____ _____ 2: _____ _____ 3: _____ _____ 4: _____ _____ 5: _____ _____ 6: _____ _____ 7: _____ _____ 8: _____ _____ Page 1 of x MODEM POOL GROUP _ Group Type: combined ______ Hold Time (min): 5_ 0_ Direction: two-way _ Synchronization: async
Duplex: full
9: 10: 11: 12: 13: 14: 15: 16:
Analog _____ _____ _____ _____ _____ _____ _____ _____
Digital _____ _____ _____ _____ _____ _____ _____ _____
17: 18: 19: 20: 21: 22: 23: 24:
Analog _____ _____ _____ _____ _____ _____ _____ _____
Digital ______ ______ ______ ______ ______ ______ ______ ______
Analog 25: _____ 26: _____ 27: _____ 28: _____ 29: _____ 30: _____ 31: _____ 32: _____
Digital _____ _____ _____ _____ _____ _____ _____ _____
Note:
Note: The Speed, Duplex, and Synchronization fields cannot be filled out for the "integrated" pooled modem screens but can be assigned on the "combined" pooled modem screen. The integrated conversion resource automatically will adjust its speed and synchronization to the endpoint it is connected to. In synchronous mode, the integrated modem pool can operate at 1200 baud. In asynchronous mode, it can operate at 300 or 1200 baud. Full-duplex operation is always used.
Answer Supervision Timeout (sec)

This field appears only when the Group Type field is combined. Valid entries 1 to 255 0 Usage Enter the number of seconds to wait before the far-end answers. No answer supervision
Modem Pool Group
CF-CB Common
This field appears only when the Group Type field is integrated. Valid entries y/n Usage Enter y to indicate that the CF and CB leads on the conversion resource are logically connected.
Direction
Enter the direction of the call for which modem pool will operate. This field appears only when the Group Type field is combined. Valid entries incoming outgoing two-way Usage Converts an analog signal to digital for the data endpoint. Converts analog to digital (or digital to analog) for data calls. Allows incoming and outgoing data communication.
Duplex
Display-only when the Group Type field is integrated. When the Group Type field is combined, enter the duplex mode of the conversion resources in the group. Valid entries full half Usage Can talk and listen at the same time. Cannot talk and listen at the same time.
Group Number
1289
Screen Reference
Group Type
This field designates what physical model pool you are going to. Valid entries integrated combined Usage Maps to the Pooled Modem circuit pack. Maps to an external modem pool (when you have a data module and a modem).
Hold Time (min)

Valid entries 1 to 99 Usage Enter the maximum number of minutes that a conversion resource in the group may be held while a call waits in a queue or reserved after Data Call Preindication.
Loss of Carrier Disconnect

This field appears only when the Group Type field is integrated. Valid entries y/n Usage Enter y to permit conversion resource to disconnect if it detects a dropped carrier.
Modem Name
Indicates the name of the modem pool. This field appears only when the Group Type field is combined. Valid entries 1 to 6 alphanumeric character string Usage Enter the name of the modem pool.
Modem Pool Group
Receive Space Disconnect

This field appears only when the Group Type field is integrated. Valid entries y/n Usage Enter y to allow the conversion resource to disconnect after receiving 1.6 seconds of space.
Receiver Responds to Remote Loop

This field appears only when the Group Type field is integrated. Valid entries y/n Usage Enter y to allow the far-end modem to put conversion resource into loop back mode.
Send Space Disconnect

This field appears only when the Group Type field is integrated. Valid entries y/n Usage Enter y to allow the conversion resource to send 4 seconds of space before disconnecting.
Speed
Display-only when the Group Type field is integrated. When the Group Type field is combined, enter the communication speed in bits per second of the conversion resources in the group. Enter one to three speeds separated by slashes (for example, 300/1200/2400) to indicate a maximum of three running speeds. Valid entries LOW 300 1200 2400 1 of 2 Usage 0 to 300 blind sampled
1291
Screen Reference
Valid entries 4800 9600 19200
Usage
2 of 2
Synchronization
Display-only when the Group Type field is integrated. When the Group Type field is combined, enter the synchronization mode of the conversion resources in the group. Valid entries sync async Usage Synchronous Asynchronous
CIRCUIT PACK ASSIGNMENTS are optional on "integrated" conversion resource screens only.
Time Delay
This field appears only when the Group Type field is combined. Valid entries 0 to 255 Usage Enter the time delay in seconds to insert between sending the ringing to the modem and the off-hook alert to the data module.
Modem Pool Group
CIRCUIT PACK ASSIGNMENTS

Circuit Pack Location
Displays when the Group Type field is integrated. Enter the port associated with the conversion resource on the integrated modem pool circuit pack. Enter the necessary characters. Valid entries 01 to 44 (DEFINITY R) or 01 to 03 (DEFINITY CSI, SI) or 1 to 64 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect / S8300 Media Server) A to E 0 to 20 01 to 04 (Analog TIE trunks) 01 to 31 1 to 80 (DEFINITY R, CSI) or 1 to 10 (DEFINITY SI) or 1 to 250 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect / S8300 Media Server) V1 to V9 01 to 31 Usage First and second characters are the cabinet number
Module Circuit
For example, 01A0612 is in cabinet 01, carrier A, slot 06, and circuit number (port) 12. PORT PAIR ASSIGNMENTS are optional on "combined" pooled modem screens only.
1293
Screen Reference
PORT PAIR ASSIGNMENTS

Analog Digital
Displays when the Group Type field is combined. Enter the port numbers of the modem/TDM pair in a conversion resource. Two port entries are required. Enter the necessary characters. Valid entries 01 to 44 (DEFINITY R) or 01 to 03 (DEFINITY CSI, SI) or 1 to 64 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect / S8300 Media Server) A to E 0 to 20 01 to 04 (Analog TIE trunks) 01 to 31 1 to 80 (DEFINITY R, CSI) or 1 to 10 (DEFINITY SI) or 1 to 250 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect / S8300 Media Server) V1 to V9 01 to 31 Usage First and second characters are the cabinet number
Module Circuit
Note:
Note: For example, 01A0612 is in cabinet 01, carrier A, slot 06, and circuit number (port) 12.
Multifrequency-Signaling-Related Parameters
This screen sets the system or location parameters associated with multifrequency signaling. With the Multinational Locations feature enabled, multifrequency signaling can be administered per location, rather than system-wide. This screen appears when Incoming Call Type is group-ii-mfc and Outgoing Call Type is none. Page 2 of this screen appears when both Incoming Call Type and Outgoing Call Type are group-ii-mfc. If the field Use COR for All Group II Responses is set to y, the Group II Called Party Category and Use COR for Calling Party Category fields do not appear. Note: With the Multinational Locations feature enabled, you can assign MFC signal sets per trunk group, rather than system-wide.
Note:
Figure 470: Multifrequency-Signaling-Related Parameters screen

change multifrequency-signaling Page 1 of X
MULTIFREQUENCY-SIGNALING-RELATED SYSTEM PARAMETERS Incoming Call Type: Outgoing Call Type: Maintenance Call Type: Maximum Resend Requests: Received Signal Gain (dB): Transmitted Signal Gain (dB): ANI Prefix: Default ANI: NEXT ANI DIGIT Incoming: Outgoing:
Request Incoming ANI (non-AAR/ARS)? Outgoing Forward Signal Present Timer (sec): Outgoing Forward Signal Absent Timer (sec): MF Signaling Intercept Treatment - Incoming? _ Outgoing: ____________ _____ Collect All Digits Before Seizure? Overlap Sending on Link-to-Link Tandem Calls? Private Group II Permissions and Public Interworking? Convert First Digit End-of-ANI To: _ Use COR for All Group II Responses? _ Group II Called Party Category: Use COR for Calling Party Category?
The ANI Prefix, Default ANI, and Collect All Digits Before Seizure fields appear only when the value of the Outgoing Call Type field is group-ii-mfc or mfe. If Collect All Digits Before Seizure is y, Overlap Sending on Link-to-Link Tandem Calls and Convert First Digit End-of-ANI are not displayed.
1295
Screen Reference
Default ANI
This field appears only when Outgoing Call Type is group-ii-mfc or mfe. Valid entries 2 to 15 Usage Enter the PBX identification number that is sent to the CO when ANI is requested (by the CO) on a particular call but is not available, such as on tandem tie trunk calls. Use for tandeming. If this field is blank, you must enter a value in the ANI-Not-Available field.
blank
ANI Prefix
This field appears only when Outgoing Call Type is group-ii-mfc or mfe. Valid entries 1 to 6 digits or blank Usage Enter the prefix to apply to an extension when ANI is sent to the CO.
Backward Cycle Timer (sec)

Appears when the Incoming Call Type field is mfe. Valid entries 1 to 255 Usage Enter the number of seconds to wait to send the check frequency after receiving an MFE signal.
Collect All Digits Before Seizure

Appears when the Outgoing Call Type is group-ii-mfc or mfe. Valid entries y Usage The system collects all the digits before seizing the trunk and the ANI Req field on the AAR and ARS Digit Conversion Table does not apply. Enter n to control ANI collection via the ARS screens.
Convert First Digit End-of-Dial To

Appears when the Private Group II Permissions and Public Interworking field is y. Valid entries 0 to 9, #, or blank Usage Enter the digit used when the incoming initial end-of-ani or end-of-dial MF signal is converted on a per-switch basis.
Forward Cycle Timer (sec)

Appears when the Incoming Call Type field is mfe. Valid entries 1 to 255 Usage Enter the number of seconds to wait to receive the check frequency after sending an MFE signal. Communication Manager drops the call if the time runs out before it receives check frequency.
Group II Called Party Category

Appears when the Outgoing Call Type field is group-ii-mfc and the Use COR for All Group II Responses field is n. Enter the type of group II signals that should be used on the outgoing R2-MFC call. Note: For India, the ANI can be requested without the Incoming Call Type information. Valid entries user-type Usage The type of telephone making the call determines the type of group II signal that the PBX sends (normal = ordinary telephone set, attendant = attendant console, data-call = data modules and similar data endpoints). The dialed digits determine the type of group II signal that the PBX sends.
Note:
call-type
1297
Screen Reference
This field defines the signal type that a CO uses to place an incoming call to the PBX. Valid entries group-ii-mfc Usage If the value of this field is group-ii-mfc, the second page of the screen will display entries for all group-I, group-II, group-A, and group-B signal types with a set of default values (see page 2 of screen). If the value is non-group-ii-mfc, the second page displays only group-I and group-A signal types. Use only in Spain (multi-frequency Espanol)
non-group-ii-mfc mfe
Incomplete Dial Timer (sec)

Appears when the Incoming Call Type field is mfe. Valid entries 45 to 255 Usage Enter the number of seconds to wait from the start of a call until the end of the check frequency of the last signal. Communication Manager drops the call if the time runs out before it receives the check frequency.
Maintenance Call Type

Appears when the Incoming Call Type field is group-ii-mfc or non-group-ii-mfc. Valid entries 1 2 none Usage The Belgium maintenance sequence is indicated when the CO sends an MFC maintenance tone. The Saudi Arabian sequence is indicated when the CO sends an MFC maintenance tone.
Maximum Resent Requests

Valid entries 1 to 99 Usage Enter the threshold number of resend type MFC signals your server running Communication Manager accepts during an outgoing call. The call is dropped if one resend signal is received. An unlimited number of resend requests is allowed.
1 blank
MF Signaling Intercept Treatment - Incoming

Valid entries y n Usage Send the group B signal for the intercept to the CO and play intercept tone on the trunk. Use normal DID/TIE/ISDN intercept treatment.
MF Signaling Intercept Treatment - Outgoing

Displays when the Outgoing Call Type field is group-ii-mfc. Valid entries announcement Usage Plays a recorded announcement for outgoing calls that cannot be completed as dialed. You select and record the message. Enter the extension number for the announcement in the associated field. Plays intercept tone for outgoing calls that cannot be completed as dialed.
tone
1299
Screen Reference
MFE Type
This field only appears when Incoming Call Type is mfe. Valid entries 2/5 2/6 Usage Determines which public signaling Communication Manager will use.
Outgoing Call Type

This field defines the signal type that the PBX uses to place an outgoing call into a CO. Valid entries group-ii-mfc Usage If the content of this field is group-ii-mfc, the system displays the third page of the screen. The third page displays entries for all group-I, group-II group-A, and group-B signal types with a set of default values. Use only in Spain (multi-frequency Espanol) If the content of this field is none, the system does not display the third page. In addition, Outgoing Forward Signal Present Timer, Outgoing Forward Signal Absent Timer, ANI Prefix, ANI for PBX, Next ANI Digits, and Collect All Digits Before Seizure will not display on field descriptions for page 1.
mfe none
Outgoing Forward Signal Absent Timer (sec)

This field appears only when the content of Outgoing Call Type is group-ii-mfc. Valid entries 11 to 255 Usage Enter the maximum number of seconds to elapse between forward signals on outgoing calls. The timer starts (and restarts) when a forward tone is taken off the link and it stops when the next forward tone is applied to the link.
Outgoing Forward Signal Present Timer (sec)

This field appears only when the value of Outgoing Call Type is group-ii-mfc. Valid entries 1 to 255 Usage Enter the maximum number of seconds to elapse between signals on a call. This timer runs when MFC tones are being sent or received on an outgoing call. The timer starts (and restarts) when Communication Manager begins sending a forward signal and stops when Communication Manager receives the backward signal.
Outgoing Start Timer (sec)

Appears when the Incoming Call Type field is mfe. Valid entries 1 to 255 Usage Enter the number of seconds to time from seizure until the beginning of the first Group A signal from the receiving end, and from the end of the check frequency until the beginning receipt of the first digit following the Group II signal.
Overlap Sending on Link-to-Link Tandem Calls

Does not appear if the Collect All Digits Before Seizure field is y. When Avaya Communication Manager has this field set to y, and calls are tandeming between media servers or switches, then ANI for PBX will be sent to the terminating switch if that switch requests ANI before Avaya Communication Manager receives it from the originating server/switch. The terminating server/switch may request ANI before the receipt of the last address digit if it is not running Avaya Communication Manager, or if it is Avaya Communication Manager with the Request Call Category at Start of Call field set to y. Valid entries y/n Usage If y, Avaya Communication Manager sends and receives digits one digit at a time instead of enbloc. (With enbloc, digits are not sent until the entire group of digits is received).
1301
Screen Reference
Private Group II Permissions and Public Interworking

Displays when the Incoming Call Type field is group-ii-mfc or non-group-ii-mfc and the Outgoing Call Type field is group-ii-mfc or none. Valid entries y/n Usage If y, then Avaya Communication Manager:
Sends the category for MFC ANI for the COR of the originating party for non-private-MFC-trunk to MFC-private-trunk calls. Sends the Group II category received over the incoming private trunk as the outgoing Group II category on tandem private MFC calls. Applies MFC group II-CPC termination restrictions on incoming MFC private trunk calls. Checks station permissions if you call forward off-net.
Received Signal Gain (dB)

Valid entries -15 to 3 Usage Enter the number for the loss/gain when the MFC port listens to the trunk port. Communication Manager listens with a range of -5 to -35 and this value moves the range (for example, a value of -5 provides a range of -10 to -40). This value also applies to Russian MF Shuttle trunks.
Request Incoming ANI (non-AAR/ARS)

Appears when the Incoming Call Type field is group-ii-mfc or mfe and the Outgoing Call Type field is group-ii-mfc or mfe. This field only applies if the incoming call via the R2-MFC trunk is terminating to a local station on this PBX. Valid entries y/n Usage If y, ANI should be requested on incoming R2-MFC calls.
Transmitted Signal Gain (dB)

Valid entries -15 to 3 Usage Enter the number for the loss/gain when the trunk port listens to the MFC port. The MFC port generates at -5 for MFC and -8 for MFE, and this field adds gain or loss to the starting value of -5. This value also applies to Russian Shuttle trunks and Russian multi-frequency ANI.
Use COR for All Group II Responses

Appears if the Outgoing Call Type field is group-ii-mfc. Valid entries y/n Usage Enter y to allow the COR administered category to be used for both the calling party and called party categories.
Use COR for Calling Party Category

Appears when the Outgoing Call Type field is group-ii-mfc and the Use COR for All Group II Responses field is n. Indicates the category to send with ANI if requested on an outgoing R2-MFC call. Valid entries y n Usage Use the calling facilitys COR to determine category. Use the calling partys user-type COR to determine category.
1303
Screen Reference
NEXT ANI DIGIT

Incoming
Appears when the Incoming Call Type field is group-ii-mfc and the Outgoing Call Type field is group-ii-mfc or mfe. Valid entries next-digit next_ani_digit send-ani Usage Enter a value to determine whether the Next ANI Digit signal will be the same as the "send-ani" signal or the "next-digit" signal or another signal defined as "next_ani_digit."
Outgoing
Appears when the Outgoing Call Type field is group-ii-mfc. Valid entries next-digit next_ani_digit send-ani Usage Enter a value to determine whether the Next ANI Digit signal will be the same as the "send-ani" signal or the "next-digit" signal or another signal defined as "next_ani_digit."

The fields on Page 2 define call category and ANI information. For India, the ANI can be requested without the call category information. Figure 471: Multifrequency-Signaling-Related Parameters screen
change multifrequency-signaling 1 MULTIFREQUENCY-SIGNALING-RELATED PARAMETERS Request Call Category at Start of Call? Restart ANI from Caller Category? Number of Incoming ANI Digits: Number of Outgoing ANI Digits: Truncate Station Number in ANI: Address Digits Include End-of-digits Signal? Call Category for Vector ii-digits? Request CPN at Start of Call? Do Not Send Group B Signals to CO? ANI Source for Forwarded & Covered Calls: INCOMING ANI Available: ANI Not Available: OUTGOING n y 0 0 no n n n n caller Page 1 Outgoing II by COR 1: 1 2: 2 3: 3 4: 4 5: 5 6: 6 7: 7 8: 8 9: 9 10: 10 2 of 3
Address Digits Include End-of-Digits Signal

Indicates that an outgoing forward Group I end-of-digit signal is always sent after completion of address digits upon request from the Central Office for outgoing calls. Valid entries y/n Usage Enter y to send an outgoing forward Group I end-of-digit signal after completion of address digits upon request from the Central Office for outgoing calls.
1305
Screen Reference
ANI Source for Forwarded & Covered Calls

Valid entries caller forwarder Usage Send the calling partys ANI when calls are redirected. Send the forwarding partys ANI when calls are redirected.
Call Category for Vector ii-digits

Allows you to use the call category digit as the ii-digits on call vector steps. Valid entries y/n Usage If y, the call category digit, which is a part of ANI, is used as the ii-digits on call vector steps.
Do Not Send Group B Signals to CO

This field appears only if the Incoming Call Type field is group-ii-mfc. This field allows completion of a call without Group-B signals. Valid entries y n Usage If y, does not send Group-B signals to complete an incoming call. If n, sends Group-B signals to complete an incoming call.
Number of Incoming ANI Digits

Valid entries 0 to 15 Usage Enter the number of ANI digits for incoming MFC calls.
Number of Outgoing ANI Digits

This field applies to Russian shuttle trunks, and MFC and MFE trunks. Valid entries 0 to 15 Usage Enter the number of ANI digits for outgoing MFC calls. In India or any country where end-of-ani and end-of-digits are not defined for Tones to CO on Outgoing Forward Calls - Group I, Avaya Communication Manager appends ANI-Not-Available digits to ANI digits if the actual ANI length is less than the number entered in this field. If end-of-ani or end-of-digits are defined, this field is used in conjunction with Truncate Station Number in ANI as a maximum ANI length. For India, even if the length of ANI is defined, if the timeout occurs during the ANI collection, the call is routed with the ANI digits already collected.
Outgoing II by COR
Appears only if either Use COR for Calling Party Category or Use COR for All Group II Responses on page 1 are set to y. The Group II signal sent to the CO on outgoing calls can be administered per COR (Class of Restriction) and per trunk group. The Group II signal is administered per COR. That per-COR value in turn can be mapped into a possibly different outgoing signaling parameter set. The values in the Outgoing II by COR fields administer that outgoing mapping. Valid entries 1 to 10 Usage Enter a number between 1 and 10 that maps to the Group II signal Communication Manager sends to the CO on outgoing calls
1307
Screen Reference
Request Call Category at Start of Call

Indicates that the Send-ANI backward signal requesting for the caller-category information will be sequenced differently in the MFC signaling flow. The Caller-category Request backward signal is disjointed from the ANI request. Valid entries y/n Usage If y, the Send-ANI backward signal corresponds exclusively to the caller-category request. In response to this signal, Avaya Communication Manager sends a forward signal containing the caller-category information on outgoing calls. On incoming calls, Communication Manager sends the Send-ANI backward signal upon receipt of the first address signal.
Request CPN at Start of Call

This field appears only if the Incoming Call Type field is group-ii-mfc. Provides for Communication Manager to collect ANI and call category immediately after receipt of the first address digit. Valid entries y/n Usage If y, provides ANI (Calling Party Number (CPN) and call category) immediately after receiving the first address digit.
Restart ANI from Caller Category

Display-only field. Valid entries y/n Usage If y, Avaya Communication Manager sends the caller-category signal later again when the signals for Caller-Category and ANI requests are the same and this signal is received after the Next-Digit forward signals have been received.
Truncate Station Number in ANI

This field applies to Russian shuttle trunks, and MFC and MFE trunks. Valid entries beginning ending no Usage This field defines the side of the extension number from which to truncate when station ANI is sent to the CO and the combined length of the ANI prefix and extension number is greater than Number of Outgoing ANI Digits. The ANI prefix (either MFC or COR) is not truncated. There is no effect if ANI for PBX is sent.
INCOMING / OUTGOING
ANI Available
Valid entries 1 to 15 or blank Usage Enter the number of incoming and outgoing ANI-Available signals.
ANI Not Available

You must enter a value if the ANI for PBX field is blank. Valid entries 1 to 15 or blank Usage Enter the number of the incoming and outgoing ANI-Not-Available signals. Communication Manager outpulses the End-of-Dial backward signal when the ANI-Not-Available forward signal is received on incoming calls. Communication Manager outpulses the ANI-Not-Available forward signal to the CO on outgoing calls where ANI is not possible.
1309
Screen Reference

The fields shown on Page 3 of the Multifrequency-Signaling-Related System Parameters screen define the meaning of MFC tones for calls originated at the CO. See Definitions of Group I, II, A, and B signals on page 1316 for more information. This screen appears only if the Incoming Call Type field is group-ii-mfc or non-group-ii-mfc. When the screen initially appears, either of two sets of default values is possible. One set is for the group II call type; the other set is for non-group II call type. In each set, the default value for each field is set to the most common value. The Multifrequency-Signaling-Related Parameters screen shows the defaults when the Incoming Call Type field is group-ii-mfc. A variation appears if Incoming Call Type is non-group-ii-mfc. When Incoming Call Type is non-group-ii-mfc, group II and group B columns do not appear. Figure 472: Multifrequency-Signaling-Related Parameters screen
change multifrequency-signaling MULTIFREQUENCY-SIGNALING-RELATED PARAMETERS INCOMING FORWARD SIGNAL TYPES (Tones from CO) Group-I ignored ignored ignored ignored ignored Group-II normal normal normal normal normal normal normal normal normal normal normal normal normal normal normal Page 3 of X
INCOMING BACKWARD SIGNAL TYPES (Tones to CO) Group-B 1: free 2: busy 4: congestion ________________7: intercept ________________ __: __________ ________________ __: __________ ________________ __: __________ ________________ __: __________ ________________ __: __________ ________________ __: __________ ________________ __: __________ ________________ __: __________ ________________ __: __________ ________________ __: __________ ________________ __: __________ Group-A next-digit end-of-dial
11: 12: 13: 14: 15:
1: 2: 3. 4: 5: 6: 7: 8: 9: 10: 11: 12: 13: 14: 15:
1: 3: __: __: __: __: __: __: __: __: __: __: __: __: __:
INCOMING FORWARD SIGNAL TYPES (Tones from CO)

Group I
Message codes 11 to 15 display. (Numbers 1 through 10 are assigned to the digits of the destination telephone number.) Assign a meaning to each code. See Definitions of Group I, II, A, and B signals on page 1316 for signal type. Valid entries drop ani-avail end-of-ani end-of-dial ignored maint-call ani-not-avail send-congest drop ignored If the Incoming Call Type is non-group-ii-mfc Usage If Incoming Call Type is group-ii-mfc
Group II
Message codes 1 to 15 display. Assign a meaning to each code. Valid entries attendant busy-rt-attd data-call data-verify drop 1 of 2 Usage See Definitions of Group I, II, A, and B signals on page 1316 for signal type.
1311
Screen Reference
Valid entries maint-call send-intercept toll-auto toll-operator normal
Usage
2 of 2
INCOMING BACKWARD SIGNAL TYPES (Tones to CO)

Group A
Message codes 11 to 15 display. (Numbers 1 through 10 are assigned to the digits of the destination telephone number.) Assign a meaning to each code. Valid entries congestion end-of-dial intercept next-ani-digit next-digit send-ani setup-sppath Usage See Definitions of Group I, II, A, and B signals on page 1316 for signal type.
Group B
This field does not appear if the Do Not Send Group B Signals to CO field is y. Message codes between 1 and 15 display. Assign a meaning to each code. Valid entries busy congestion free mct tariff-free tie-free toll-busy intercept Usage See Definitions of Group I, II, A, and B signals on page 1316 for signal type.

The fields shown on this page define the meaning of MFC tones for calls originated at the PBX. See Definitions of Group I, II, A, and B signals on page 1316 for more information. Page 4 of the Multifrequency-Signaling-Related System Parameters screen only appears if Outgoing Call Type is group-ii-mfc or mfe.
1313
Screen Reference
Figure 473: Multifrequency-Signaling-Related System Parameters screen

change system-parameters multifrequency-signaling Page 4 of x MULTIFREQUENCY-SIGNALING-RELATED SYSTEM PARAMETERS OUTGOING FORWARD SIGNAL TYPES (Tones to CO) Group-I ______________ ______________ ______________ ______________ ______________ Group-II normal attendant data-call ______________ ______________ ______________ ______________ ______________ ______________ ______________ ______________ ______________ ______________ ______________ ______________ OUTGOING BACKWARD SIGNAL TYPES (Tones from CO) Group-A next-digit congestion end-of-dial congestion call-info-ani congestion last-2-digits last-3-digits congestion congestion congestion congestion congestion congestion congestion Group-B free busy congestion congestion congestion free intercept congestion congestion congestion congestion congestion congestion congestion congestion
11: 12: 13: 14: 15:
2: 5: 6: __: __: __: __: __: __: __: __: __: __: __: __:
1: 2: 3: 4: 5: 6: 7: 8: 9: 10: 11: 12: 13: 14: 15:
1: 2: 3: 4: 5: 6: 7: 8: 9: 10: 11: 12: 13: 14: 15:
OUTGOING FORWARD SIGNAL TYPES (Tones to CO)

Group I
Message codes 11 to 15 appear. (Numbers 1 through 10 are assigned to the digits of the destination telephone number.) Valid entries end-of-digits Usage Assign a meaning to each code. See Definitions of Group I, II, A, and B signals on page 1316 for signal type.
ani-avail end-of-ani ani-not-avail
Group II
Message codes between 1 and 15 display. Assign a meaning to each code. Each entry can only appear once in the group II column. Valid entries attendant data-call toll-auto normal Usage See Definitions of Group I, II, A, and B signals on page 1316 for signal type.
OUTGOING BACKWARD SIGNAL TYPES (Tones from CO)

Group A
Message codes between 1 and 15 display. Assign a meaning to each code. Valid entries send-ani congestion drop end-of-dial last-2-digits last-3-digits last-digit next-ani-digit next-digit restart intercept 1 of 2 Usage See Definitions of Group I, II, A, and B signals on page 1316 for signal type.
1315
Screen Reference
Valid entries resend-digit setup-sppath
Usage
2 of 2
Group B
Message codes between 1 and 15 display. Assign a meaning to each code. See Definitions of Group I, II, A, and B signals on page 1316 for signal type. Valid entries busy congestion free mct tariff-free toll-busy intercept Usage
Definitions of Group I, II, A, and B signals

Group I signals
Group I signals are a set of forward signals generated by the originating media server or switch.
ani-avail
Used in Hungary. If this signal is defined and ANI is requested on outgoing R2-MFC calls, ANI is sent to the CO before ANI caller digits are sent. This signal is sent after the ANI caller category signal.
ani-not-avail
Used on DOD calls in Brazil and Columbia. Communication Manager sends this signal to the CO when it receives an ANI request and the callers number is not available.
digits 1 to 10
The signals from group I.1 to I.10 are reserved for address digits 0 to 9.
drop
When this signal is received from the CO, Avaya Communication Manager starts the disconnect sequence and drops the call.
end-of-ani
This signal is used on DOD and DID calls. Communication Manager sends this signal to indicate the end-of-ANI digits when ANI digits are sent to the CO.
end-of-dial
This signal is used when open numbering is used on DID calls. The CO sends this signal to indicate the end-of-dial digits and Communication Manager responds with a request for a group II signal.
end-of-digits
This signal is sent by the origination media server or switch that makes outgoing calls, sends digits, and receives a next-digit group A signal from the destination server or switch when there are no more digits to be sent. This signal is also sent when Communication Manager does not have end-of-ani assigned, makes an outgoing call, sends ANI, and receives a call-info-ani group A signal from the destination end when there are no more ANI digits to be sent. If both end-of-digits and end-of-ani are assigned, Communication Manager uses end-of-ani after it sends the last ANI digit and end-of-digits after sending the last called-number digit.
ignored
If this signal is received from the CO, Communication Manager sends a corresponding signal (A.1, and so on) but no action is taken in the response and it is not counted as a digit. In Belgium, this signal is not acknowledged.
maint-call
The CO sends a signal to indicate that a call is a maintenance call and Communication Manager prepares the special maintenance call sequences for the CO. This signal may be used on DID calls in Saudi Arabia.
send-congestion
When Communication Manager receives this signal from the CO on a DID call, it returns a congestion signal (group A), in compel (not pulse) mode, to the CO.
1317
Screen Reference
Group II signals
Group II signals are a more elaborate set of forward signals generated by the originating media server or switch.
attendant
If Communication Manager receives this signal on DID calls, the call terminates at an attendant regardless of the extension dialed. On DOD calls, this signal is sent to the CO if the CO requests calling-category information and the originating extension is an attendant. This signal is used on both DID and DOD calls.
busy-rt-attd
If Communication Manager receives this signal on DID calls, the call terminates at an attendant if the called extension is busy or at the called extension if it is not busy. This signal is used on DID calls.
data-call
This signal is treated the same as the data-verify signal except that it does not require a terminating extension to be a data extension.
data-verify
If Communication Manager receives this signal on DID calls and the terminating extension is not a data extension, it sends intercept treatment. On DOD calls, this signal is sent to the CO if the CO requests calling-category information and the originating extension is a data extension. This signal is used on both DID and DOD calls.
drop
When this signal is received from the CO, Communication Manager starts the disconnect sequence and drops the call.
maint-call
The CO sends a signal to indicate that a call is a maintenance call and Avaya Communication Manager prepares the special maintenance call sequences for the CO.
normal
This signal indicates that the caller is a normal subscriber. If it is received on a DID call, the call is terminated at the called extension. For an outgoing MF signaling call that uses group II signaling, this signal is sent to the CO when the CO requests calling-category information and the originating extension is a station. This signal is used in both DID and DOD calls.
send-intercept
If Communication Manager receives this signal from the CO on a DID call, it returns group B intercept signal to the CO.
toll-auto
This signal is used in China. This signal indicates that a call is an automatic toll call. When the call terminates at a busy station and a special busy signal is defined, the busy signal is sent to the CO. You can define the special busy signal by choosing the option toll-busy on the incoming group B signals.
toll-operator
This signal, used in China, is treated as a normal subscriber signal. See the normal definition.
Group A signals
Group A signals are backward signals generated by the destination server/switch.
send-ani
The CO sends this signal to request calling-party category and sends additional signals to request ANI digits. This signal is sent to the CO when Avaya Communication Manager requests ANI digits on DID calls. This signal is used on both DOD and DID calls.
congestion
The CO sends this signal to indicate that it is experiencing network congestion. When Communication Manager receives this signal on DOD calls, it drops the trunk and plays reorder tone to the calling party. This signal is used on DOD calls.
drop
When this signal is sent, the receiving end starts the disconnect sequence.
end-of-dial
This signal is sent to indicate the end of the address digit string. For MF group II calls, this signal requests a group II signal and switches the sender over to the group B signaling mode. This signal is used on both DID and DOD calls.
intercept
The CO sends this signal to indicate the call has been terminated to an invalid destination. When Communication Manager receives this signal on DOD calls, it drops the trunk and plays intercept tone to the calling party. This signal is used on DOD calls.
1319
Screen Reference
resend-digit
Communication Manager sends this signal to adjust the outpulsing pointer so that the last digit can be resent again. This signal is used on DOD calls.
last-digit
Communication Manager sends this signal to adjust the outpulsing pointer so that the last 2 digits can be resent. This signal is used on DOD calls.
last-2-digits
last-3-digits
next-digit
Communication Manager sends this signal to request the next digit. This signal is used on both DID and DOD calls.
next-ani-digit
Communication Manager sends this signal to request the next ANI digit. This signal is used on DID and DOD calls.
restart
Communication Manager sends this signal to request the whole digit string again. This signal is used on DOD calls.
setup-sppath
The CO sends this signal to Communication Manager to set up a speech path. This signal is used on DOD calls and on DID calls in Belgium.
Group B signals
Group B signals enhance group A signals for backward signaling from the destination end by providing the status of the called party. In addition, if the originating media server or switch uses group II signals, the destination end answers with group B signals. Group B signals are as follows:
busy
This signal is sent to indicate that the called party is busy. On DID calls, the signal is sent to the CO if there is no coverage point to terminate the call. If Communication Manager receives this signal on DOD calls, it plays busy tone to the calling party and drops the trunk.
congestion
This signal is sent to indicate that the system is congested and the call cannot be terminated successfully. On DID calls, the signal is sent to the CO to indicate that a resource is not available. On DOD calls, if Communication Manager receives this signal, reorder tone is played to the calling party and the trunk is dropped.
free
This signal indicates that the called party is idle. On DID calls, the signal is sent to the CO to indicate that the called party is idle and the call is terminated successfully. If Communication Manager receives this signal on DOD calls, it connects the trunk to the calling party.
intercept
This signal indicates that the called party number is not in service or is not correct. On DID calls, if intercept treatment is set to provide a tone, tone is sent to the CO to indicate that the called number is not valid. If Communication Manager receives the signal on DOD calls, it plays intercept tone to the calling party and drops the trunk.
mct
This signal identifies the call as one that needs to be traced by the CO. Avaya Communication Manager then generates an MFC Call Trace Backward Signal (administered on the Multifrequency-Signaling-Related System-Parameters screen) during call setup instead of the "free" signal. If the terminating stations COR has this feature set to y, the CO collects trace information before releasing the calling party. Note: If the stations COR has MF Incoming Call Trace set to y and the "mct" signal is not defined, then the "free" signal is sent.
Note:
tariff-free
This signal is sent when the trunk group provides an "800" service. Avaya Communication Manager generates an MFC tariff-free backward signal (administered on the System-Parameters Multifrequency-Signaling screen) during call setup instead of the "free" signal, facilitating CO billing. Note: If the trunk is administered as a tariff-free trunk and the "tariff-free" signal is not defined, then the "free" signal is sent.
Note:
1321
Screen Reference
tie-free
This signal is used only when an incoming call is received and defined and the incoming facility is a tie trunk. Otherwise, the free signal is used.
toll-busy
This signal, used in China, is sent to indicate that the called party is busy if the call is an automatic toll call.
Multiple Level Precedence & Preemption (MLPP) Parameters

Use this screen to set up system parameters for the Multiple Level Precedence & Preemption feature.

Figure 474: Multiple Level Precedence and Preemption Parameters screen
change system-parameters mlpp Page 1 of 1
MULTIPLE LEVEL PRECEDENCE & PREEMPTION PARAMETERS ANNOUNCEMENTS Blocked Precedence Level: 6801 Service Interruption: 6803 Unauthorized Precedence Level: 6802 Busy, Not Equipped: 6804 Vacant Code: 6805 PRECEDENCE CALLING-DIALED DIGIT ASSIGNMENT Flash Override: 0 Flash: 1 Immediate: 2 Attendant Diversion Timing (sec): Remote Attendant Route String: Worldwide Numbering Dial Plan Active? Precedence Call Timeout (sec): Line Load Control Restriction Level: WNDP Emergency 911 Route String: Default Service Domain: ISDN Precedence Call Timeout (sec): 60 y 30 0 1 30 Default Route Digit: 0
Priority: 3
Routine: 4
ANNOUNCEMENTS
Blocked Precedence Level
Valid entries Valid extension or blank Usage Enter the extension of the Blocked Precedence Level announcement you want to use.
Busy, Not Equipped

Valid entries Valid extension or blank Usage Enter the extension of the Busy, Not Equipped for Preemption announcement you want to use.
Service Interruption
Valid entries Valid extension or blank Usage Enter the extension of the Service Interruption announcement you want to use.
Unauthorized Precedence Level

Valid entries Valid extension or blank Usage Enter the extension of the Unauthorized Precedence Level announcement you want to use.
Vacant Code
Valid entries Valid extension or blank Usage Enter the extension of the Vacant Code announcement you want to use.
1323
Screen Reference
PRECEDENCE CALLING-DIALED DIGIT ASSIGNMENT

! CAUTION:
CAUTION:
Avaya recommends that you do not change the default Precedence Calling dialed digits unless you are coordinating this change with other companion networks in your system. If the Precedence Calling digits do not match across networks, the system does not properly process the calls. Each of the Precedence Calling digits must be different. You cannot use the same digit for two different precedence levels.
Attendant Diversion Timing (sec)

Valid entries 10-99 or blank Usage
Default Route Digit

Appears only when Worldwide Numbering Dial Plan Active is y. You must enter a valid digit in this field. Valid entries 0 1 2 3 4 5 6 7 8 9 Usage Voice call (the default value) Circuit switched data call Satellite avoidance call (reserved) (reserved) Hotline voice grade call Hotline data grade call (reserved) (reserved) (reserved)
Default Service Domain

Valid entries 0 to 16777215 Usage This number defines the system service domain, and must be unique within a switching network. The system uses the system service domain to determine eligibility for precedence calling when interswitch precedence calls over non-ISDN trunks occur.
Flash
Valid entries 0 to 9 or blank Usage Enter the digit assignment for Flash precedence level calls.Default is 1.
Flash Override
Valid entries 0 to 9 or blank Usage Enter the digit assignment for Flash Override precedence level calls.Default is 0.
Immediate
Valid entries 0 to 9 or blank Usage Enter the digit assignment for Immediate precedence level calls.Default is 2.
ISDN Precedence Call Timeout (sec)

Valid entries 4 to 30 Usage This timeout is used instead of the Precedence Call Timeout when the call is from an MLPP ISDN-PRI trunk. Default is 30 seconds.
1325
Screen Reference
Line Load Control Restriction Level

These system levels determine what stations, based on their COR, will be restricted from originating calls. Valid entries 0 2 3 4 Usage Feature not active (no restrictions) (default). Restrict stations with a COR assigned to LLC levels 2, 3, and 4. Restrict stations with a COR assigned to LLC levels 3 and 4. Restrict stations with a COR assigned to LLC level 4.
Precedence Call Timeout (sec)

A busy user receives a precedence call waiting tone only if the incoming call cannot be connected and cannot preempt the user. The called party hears the tone every 10 seconds until answered or the administered time-out occurs. If ignored, the caller is diverted to an attendant or a call-forwarded station. Valid entries 4 to 30 Usage Default is 30. Enter the number of seconds before a precedence call remains in call waiting status before it is diverted.
Priority
Valid entries 0 to 9 or blank Usage Enter the digit assignment for Priority precedence level calls.Default is 3.
Remote Attendant Route String

Valid entries 1 to 24 digits or blank Usage Enter a user-defined telephone to which a precedence call can be routed when no console or night telephone is administered.
Routine
Valid entries 0 to 9 or blank Usage Enter the digit assignment for Routine precedence level calls. Default is 4.
WNDP Emergency 911 Route String

Valid entries 1 to 24 digits or blank Usage Valid entries for this field can be a trunk access code (TAC), the AAR or the ARS access code, a WNDP access code, or an extension. If you use a WNDP access code, use the access code for the lowest precedence calling level in the system. Note: An Emergency/911 call is a call that routes using the ARS table with the call type defined as either "alrt" or "emer."
Note:
Worldwide Numbering Dial Plan Active

Valid entries y/n Usage Enter y to enable the Worldwied Numbering Dial Plan. Default is n.
1327
Screen Reference
Music Sources
This screen defines music sources for Tenant Partitions. Each music source defined on the screen can be used by one or more Tenant Partitions. However, a partition may have only one music source. Note: If you use equipment that rebroadcasts music or other copyrighted materials, you may be required to obtain a copyright license from, or pay fees to, a third party. You can purchase a Magic Hold system, which does not require such a license, from Avaya Inc. or Avayas business partners.
Note:

Figure 475: Music Sources screen
change music-source Source 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Type music tone music none none none music none none none music none none none none Music Sources Port 01A1003 01A1004 Description Easy listening Tone-on-Hold Rock Page 1 of X
12B1301
Oldies
04C2003
Classical
Music Sources
Description
This field appears only if you entered music or tone in Type. Note: When Tenant Partitioning is enabled, Music/Tone on Hold on the Feature-Related System Parameters screen disappears. However, the value in that field (tone, music, or none) will appear as the first entry on the Music Sources screen. If the value was music, the port number also appears on the Music Sources screen. When Tenant partitioning is disabled, Music/Tone on Hold reappears on the Feature-Related System Parameters screen, along with the values from the Music Sources screen. Valid entries 20 alpha-numeric character (max) Usage Enter a description of the administered music source.
Note:
Port
Enter the auxiliary trunk or analog port address of the music source. Duplicates are not allowed. This field appears only if you entered music in Type. Enter the necessary characters. Valid entries 01 to 44 (DEFINITY R) or 01 to 03 (DEFINITY CSI, SI) or 1 to 64 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect / S8300 Media Server) A to E 0 to 20 01 to 04 (Analog TIE trunks) 01 to 31 Usage First and second characters are the cabinet number
1329
Screen Reference
Usage Gateway
Source
Display only field - the number assigned to this source. The maximum number of music sources is 20 for DEFINITY CSI and SI and 100 for DEFINITY R. This screen appears with the appropriate pages to accommodate the number of music sources your system can support.
Type
If you entered a value in Music/Tone on Hold on the Feature-Related System Parameters screen, that value will appear in this field. Valid entries music tone none Usage Enter the type of treatment to be provided by the music source. Only one music source may use this value.
Node Number Routing
Node Number Routing

This screen specifies the routing pattern associated with each node in a public or private network. Node Number Routing is a required capability for Extension Number Portability (ENP) and is associated with the Uniform Dial Plan (UDP).

Figure 476: Node Number Routing screen
change node-routing 1 NOE NUMBER ROUTING Partitioned Group Number: 1 Route Pat Route Pat 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ Route Pat 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ Route Pat 45 46 47 48 49 50 51 52 53 54 55 56 57 58 69 ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ Route Pat 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ Route Pat 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ Route Pat 90 91 92 93 94 95 96 97 98 99 ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ Page 1 of x
1 2 3 4 5 6 7 8 9 10 11 12 13 14
___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
Partitioned Group Number

This read-only field displays the partitioned group number associated with the node numbers being administered. Valid entries Display only Usage The partitioned group number is either specified on the command line or defaults to partitioned group number 1.
1331
Screen Reference
Node Number
This display-only field lists the node number to be changed. Valid entries Display only Usage Two pages display simultaneously for a total of 200 nodes (100 per page). For example, entering change node-routing 87 displays nodes 1 through 199, and entering change node-routing 151 displays nodes 100 through 299. However, entering change node-routing 999 displays nodes 900 through 999 on one page.
Route Pat
Enter the routing pattern associated with the corresponding node number. This field repeats the same number of times as there are node numbers on the page. Valid entries 1 to 254 Usage Enter a number between 1 and 254, or blank.

Use this screen to administer the Packet Gateway (PGATE) circuit pack. Note: The PGATE screen is used with DEFINITY R configurations.
Note:

Figure 477: Packet Gateway Board screen
change pgate xxxxx PACKET GATEWAY BOARD Page 1 of 1 Board Location: _____ Name: _______________ Application: X.25 External cable type: rs232 Port configuration: 1) rs232 2)rs232 3)rs232 4)rs232
Application
Display-only field that shows the communications protocol used to transmit messages over the PGATE.
Board Location
Enter the slot location of the PGATE circuit pack. Valid entries 1 to x A to E 0 to 20 Usage cabinet (Maximum value varies according to type of switch) carrier slot
External Cable Type

Display-only field that shows the type of physical interface between the PGATE port and the adjunct.
1333
Screen Reference
Name
Valid entries Up to 15 alphanumeric characters Usage Enter the name of the adjunct with which the PGATE circuit pack communicates.
Port Configuration
Display-only field that shows that the port is configured for "rs232" communication.
Partition Routing Table
Partition Routing Table

Use this table to identify routing for partition groups associated with an ARS analysis entry. Figure 478: Partition Routing Table screen
change partition route-table Partition Routing Table Routing Patterns Route Index ----196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 PGN 1 ----____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ PGN 2 ----____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ PGN 3 ----____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ PGN 4 ----____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ PGN 5 ----____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ PGN 6 ----____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ PGN 7 ----____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ PGN 8 ----____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ Page 1 of X
PGN 1 (through PGN 8)

Enter the routing for each partition group associated with each route index number. Valid entries 1 to 640 r1 to r32 node deny Usage Specifies the route pattern used to route the call Specifies the remote home numbering plan area table used to route the call Designates node number routing Blocks the call
1335
Screen Reference
Personal CO Line Group

Use this screen to set up a personal central office line trunk group. Figure 479: Personal CO Line Group screen
add personal-CO-line PERSONAL CO LINE GROUP Group Number: __ _ Group Name: _________________ ____ Security Code: ____ Coverage Path: ____ Outgoing Display? _ TRUNK PARAMETERS Trunk Type: _____________ ________ Trunk Port: Trunk Name: Outgoing Dial Type: Prefix-1? Disconnect Supervision - In? Answer Supervision Timeout: Trunk Gain: Charge Conversion: Decimal Point: Currency Symbol: Charge Type: _______ __________ _________ _ _ ___ ____ _____ ______ ___ _______ Disconnect Timing(msec): Trunk Termination: Analog Loss Group: Digital Loss Group: Call Still Held? Receive Answer Supervision? Country: DS1 Echo Cancellation: ____ ______ ___ ___ _ _ __ _ Trunk Direction: TAC: Data Restriction? _ Group Type:_____________ CDR Reports: Page 1 of x
The following fields are unique to this screen.
Analog Loss Group

This field determines which administered 2-party row in the loss plan applies to this trunk group if the call is carried over an analog signaling port in the trunk group. Valid entries 1 to 17 Usage Shows the values from the loss plan and tone plan.
Coverage Path
Valid entries 1 to 9999 t1 to t999 blank Usage Enter the number of the call coverage path you want to use for incoming calls. Enter the number of a time-of-day table. Assigning a coverage path is optional: leave this field blank if you do not want to assign one.
Digital Loss Group

This field determines which administered 2-party row in the loss plan applies to this trunk group if the call is carried over a digital signaling port in the trunk group. Valid entries 1 to 17 Usage Shows the values from the loss plan and tone plan.
DS1 Echo Cancellation

Allows you to administer echo cancellation per channel. Valid entries y/n Usage Enter y to activate echo cancellation capability.
Security Code
Valid entries 3 to 8 digits Usage Enter a code that users must dial to retrieve voice messages and to use the Demand Print Message feature. Leave this field blank if you do not want to use a security code to control access.
blank
1337
Screen Reference
Trunk Direction
Valid entries incoming outgoing two-way Usage Enter the direction of the traffic on this trunk group. The entry in this field affects which timers appear on the Administrable Timers page. For WATS Group Types, only incoming or outgoing may be entered.
Trunk Name
Valid entries 1 to 10 characters blank Usage Enter a descriptive name for this trunk. Dont use the group type (CO, FX, WATS) here. For example, you might use names that identify the vendor and function of the trunk group: USWest Local; Sprint Toll, etc.
Trunk Port
Enter the necessary characters. Valid entries 01 to 44 (DEFINITY R) or 01 to 03 (DEFINITY CSI, SI) or 1 to 64 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect / S8300 Media Server) A to E 0 to 20 01 to 04 (Analog TIE trunks) 01 to 31 Usage First and second characters are the cabinet number
Usage Gateway

Figure 480: Personal CO Line Group screen
add personal-CO-line PERSONAL CO LINE GROUP ASSIGNED MEMBERS (Stations with a button for this PCOL Group) Ext 1: 2: 3: 4: 5: 6: 7: 8: Name Ext 9: 10: 11: 12: 13: 14: 15: 16: Name Page 1 of x
Ext
This display-only field shows the extension of phones that have a CO Line button.
Name
This display-only field shows the name assigned to phones that have a CO Line button.
1339
Screen Reference

Administrable timers for Personal CO Line groups appear on field descriptions for page 3. See Tone Generation on page 1529 for standard field definitions of the available timers.
Related topics
See Adding a PCOL Trunk Group on page 431 for instructions. See Trunk Group on page 1534 for definitions of all trunk group fields that are not unique to the PCOL screen.
Pickup Group
Pickup Group
This screen implements call pickup groups with up to 50 extensions per group. A pickup group is a group of users authorized to answer calls to a telephone extension within that group of users. A telephone extension number can only belong to one pickup group.
Field descriptions for pages 1 and 2

change pickup-group 1 PICKUP GROUP Group Number: 1 GROUP MEMBER ASSIGNMENTS Ext 1:51001 2: 3: 4: 5: 6: 7: 8: 9: 10: 11: 12: 13: Name (first 26 characters) mips 2a1501 Ext 14: 15: 16: 17: 18: 19: 20: 21: 22: 23: 24: 25: Name (first 26 char.) Extended Group Number: ____ Page 1 of x
Ext
Enter the extension assigned to a station. Valid entries An extension number. Usage A VDN cannot be assigned to a Call Pickup group.
1341
Screen Reference
Extended Group Number

This field appears only when the Group Call Pickup field is set to flexible on the Feature-Related System Parameters screen. The extended group is a collection of pickup groups that can answer calls from other pickup groups in the same extended group. Valid entries 1 to 100 (DEFINITY SI, CSI) 1 to 400 (DEFINITY R) Usage Enter the extended group number or blank.
Group Number
Valid entries Pickup Group number Usage This display-only field appears when the screen is accessed using an administration command such as add or change.
Name
This display-only field shows the name assigned to the above extension number when the users and their associated extensions were administered.
Precedence Routing Digit Analysis Table
Precedence Routing Digit Analysis Table

Avaya Communication Manager compares dialed numbers with the dialed strings in this table and determines the route pattern of an outgoing Multiple Level Precedence and Preemption (MLPP) call. Figure 482: Precedence Routing Digit Analysis Table screen
change precedence-routing analysis 10 Page 1 of 2
PRECEDENCE ROUTING DIGIT ANALYSIS TABLE Percent Full: 22 Dialed String 002383 002385 002388 003032383 003032388 003033383 003033388 003034383 003034388 003035383 003035388 003383 003385 003388 004383 Total Min Max 9 9 9 9 9 9 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 9 9 9 9 9 9 9 9 Route Pattern 36 35 86 36 86 34 84 32 82 30 80 34 33 84 32 Preempt Method group group group group group group group group group group group group group group group
Dialed String
User-dialed numbers are matched to the dialed string entry that most closely matches the dialed number. Valid entries 0 to 9 *, x, X Usage Enter up to 18 digits that the call-processing server analyzes. wildcard characters
1343
Screen Reference
Max
Min
Percent Full
Valid entries 0 to 100 Usage Display only. Shows the percent of the Precedence Routing Digit Analysis Table that is currently in use.
Preempt Method
Enter the preemption method you want the server running Avaya Communication Manager to use for this dialed string. Valid entries group Usage Default.The system checks the first trunk group in the route pattern to determine if any trunks are idle. If the system finds an idle trunk, the sustem connects the call. The system checks each trunk group in the route pattern to determine if any trunks are idle. If the system finds an idle trunk, the call is connected.
route
Precedence Routing Digit Conversion Table
Route Pattern
Enter the route number you want the server running Avaya Communication Manager to use for this dialed string. Valid entries 1 to 999 deny Usage Specifies the route pattern used to route the call. Blocks the call

Use the Precedence Routing Digit Conversion screen to assign the Precedence Routing digit conversion. Digit conversion takes digits dialed on incoming calls and converts the digits to local telephone numbers, usually extension numbers. Figure 483: Precedence Routing Digit Conversion Table screen
change precedence-routing digit-conversion 0 Page 1 of 2
PRECEDENCE ROUTING DIGIT CONVERSION TABLE Percent Full: 11 Matching Pattern x2386 x3032386 x3033386 x3034386 x3035386 x3386 x4386 x5386 x6 xx2386 xx3032386 xx3033386 xx3034386 xx3035386 Min 8 11 11 11 11 8 8 8 5 9 12 12 12 12 Max 8 11 11 11 11 8 8 8 5 9 12 12 12 12 Del 4 7 7 7 7 4 4 4 1 5 8 8 8 8 Replacement String Net ext ext ext ext ext ext ext ext ext ext ext ext ext ext Conv n n n n n n n n n n n n n n
1345
Screen Reference
Conv
Valid entries y n Usage Enter y to allow more conversions. Enter n to prevent further conversions.
Del
Valid entries 0 to Min Usage Enter the number of leading digits to delete.
Matching Pattern
Valid entries 0 to 9, *, x, or X Usage Enter the precedence digit and the address digits. For WNDP dialing, you must also enter the route code.
! CAUTION:
CAUTION:
The Matching Pattern field requires the following format for routing DSN numbers: For precedence dialing (non-WNDP dialing), enter the precedence digit (typically 0-4) and the address digits. For WNDP dialing, enter the precedence digit (typically 0-4), the route code, and the address digits. An x in the digit string is a wildcard that matches on any single digit.
Max
Min
Net
Valid entries ext pre Usage Extension. Uses ARS tables or AAR tables to route the call. Precedence routing. Uses the Precedence Analysis Tables to route the call.
Replacement String
Valid entries 0 to 9, *, #, or blank, up to 18 characters Usage Enter the digits that replace the deleted portion of the dialed number. Leave this field blank to simply delete the digits. The # sign, if present in the string, should be the last character in the string. This signifies the end of the modified digit string.
Route Pattern
Valid entries 1 to 999 deny Usage Specifies the route pattern used to route the call. Blocks the call.
1347
Screen Reference
PRI Endpoint
This screen administers PRI Endpoints for the Wideband Switching feature. Note: A PRI Endpoint with a width greater than 1 may be administered only if the Wideband Switching feature has been enabled on the System-Parameters Customer-Options screen.
Note:
A PRI Endpoint is an endpoint application connected to line-side ISDN-PRI facilities and has standard ISDN-PRI signaling interfaces to the system. For information on endpoint applications connected to line-side non-ISDN T1 or E1 facilities, see Access Endpoint on page 730 in this module. A PRI Endpoint is defined as 1 to 31 adjacent DS0s/B-channels, addressable via a single extension, and signaled via a D-channel (Signaling Group) over a standard T1 or E1 ISDN-PRI interface. Figure 484: PRI Endpoint screen
add pri-endpoint next PRI ENDPOINT Extension: Name: (Starting) Port: Originating Auto Restoration? COR: TN: Maintenance Tests? 300 27 character PRI Endpoint 1 Width: 1 n Signaling Group: 1 COS: 1 1 Simultaneous Calls? n y Page 1 of 1
WIDEBAND SUPPORT OPTIONS H0? H11? H12? NXDS0? n n n y
Contiguous? n
COR
Valid entries 0 to 95 Usage Enter class of restriction (COR) to determine calling and called party privileges
PRI Endpoint
COS
Valid entries 0 to 15 Usage Enter the Class of Service (COS) to determine the features that can be activated by, or on behalf of, the endpoint.
Extension
A display-only field when the screen is accessed using an administration command such as change or display. Valid entries Extension Usage This is the extension number used to access the PRI endpoint. Enter a valid unassigned extension number when completing a paper screen.
Maintenance Tests
Valid entries y/n Usage Enter y to run hourly maintenance tests on this PRI Endpoint.
Name
Identifies the endpoint. Valid entries Up to 27 alphanumeric characters. Usage Enter a name for the endpoint.
1349
Screen Reference
Originating Auto Restoration

Valid entries y/n Usage Enter y to automatically restore calls originating from this PRI Endpoint (while maintaining endpoint call status) in the case of network failure if the call is over SDDN network facilities.
Signaling Group
Valid entries 1 to 416 or blank (DEFINITY R, S8300 Media Server, S8700 or S8710 IP-Connect, S8700 or S8710 Multi-Connect) 1 to 110 or blank (DEFINITY CSI, SI) Usage Enter the D-channel or D-channel pair that will provide the signaling information for the set of B-channels that make up the PRI Endpoint.
Simultaneous Calls
Valid entries y/n Usage Enter y to specify that multiple simultaneous calls can be placed to/from the PRI Endpoint.
PRI Endpoint
(Starting) Port
Enter the seven-character starting port of the PRI Endpoint. Enter the necessary characters. Valid entries 01 to 44 (DEFINITY R) or 01 to 03 (DEFINITY CSI, SI) or 1 to 64 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect / S8300 Media Server) A to E 0 to 20 01 to 04 (Analog TIE trunks) 01 to 31 Usage First and second characters are the cabinet number
TN
Valid entries 1 to 20 (DEFINITY CSI, SI) 1 to 100 (DEFINITY R, S8300 Media Server, S8700 or S8710 IP-Connect, S8700 or S8710 Multi-Connect) Usage Enter the Tenant Partition number.
Width
Enter the number of adjacent DS0 ports beginning with the specified Starting Port, that make up the PRI Endpoint.This field cannot be blank. Valid entries 1 to 31 Usage A width of 6 defines a PRI Endpoint that can support data rates up to 384 Kbps.
1351
Screen Reference
WIDEBAND SUPPORT OPTIONS

Contiguous
Specifies whether to hunt contiguous NXDS0 channels. This field only appears if y is entered in NXDS0. The hunt algorithm to satisfy an NXDS0 call is as follows: Valid entries y/n Usage Enter y to specify the "floating" scheme. NXDS0 calls are placed on a contiguous group of B-channels large enough to satisfy the requested bandwidth without constraint on the starting channel (no fixed starting point trunk). Enter n to specify the "flexible" scheme. NXDS0 calls are placed on any set of B-channels on the same facility as long as the requested bandwidth is satisfied. There are no constraints, such as contiguity of B-channels or fixed starting points.
H0
Valid entries y/n Usage Enter y to specify the ISDN information transfer rate for 384 Kbps of data, which is comprised of six B-channels. When a PRI Endpoint is administered to support H0, the hunt algorithm to satisfy a call requiring 384 Kbps of bandwidth uses a fixed allocation scheme.
H11
Valid entries y/n Usage Enter y to specify the ISDN information transfer rate for 1536 Kbps of data, which is comprised of 24 B-channels. When a PRI Endpoint is administered to support H11, the hunt algorithm to satisfy a call requiring 1536 Kbps of bandwidth uses a fixed allocation scheme.
H12
Valid entries y/n Usage Enter y to specify the ISDN information transfer rate for 1920 Kbps data, which includes 30 B-channels. When a PE is administered to support H12, the hunt algorithm to satisfy a call requiring 1920 Kbps of bandwidth uses a fixed allocation scheme.
NXDS0
Valid entries y/n Usage Enter y to specify the NXDS0 multi-rate service.

The QSIG to DCS TSC Gateway screen determines when and how to convert messages from a QSIG NCA-TSC to an administered AUDIX NCA-TSC. This screen maps the QSIG subscriber number to the appropriate AUDIX signaling group and TSC index. This screen only appears if the Interworking with DCS field is y on the System-Parameters Customer-Options screen. Figure 485: QSIG to DCS TSC Gateway screen
change isdn qsig-dcs-tsc-gateway QSIG TO DCS TSC GATEWAY Subscriber Number __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ Sig GRP ___ ___ ___ ___ ___ ___ ___ ___ TSC Index ___ ___ ___ ___ ___ ___ ___ ___ Subscriber Number __________________ __________________ __________________ __________________ __________________ __________________ __________________ __________________ Sig GRP ___ ___ ___ ___ ___ ___ ___ ___ TSC Index ___ ___ ___ ___ ___ ___ ___ ___ Page 1 of x
1353
Screen Reference
Sig Grp
Valid entries 1 to 110 1 to 416 1 to 650 Usage Enter the assigned signaling group number for DEFINITY CSI, SI. Enter the assigned signaling group number for DEFINITY R. Enter the assigned signaling group number for S8300 Media Server, S8700 or S8710 IP-Connect, S8700 or S8710 Multi-Connect.
Subscriber Number
You can enter up to 28 subscriber numbers. Valid entries 0 to 9, *, x, X Usage Enter a subscriber number up to 20 characters in length. You can use wildcards x and X to enter subscriber numbers.
TSC Index
You must complete the TSC Index field for each machine ID. Valid entries 1 to 64 Usage Enter the assigned signaling group number for qsig-mwi application type on the Signaling Group screen.
Valid entries 0 to 9, *, #
Usage Enter up to 4-digit access code.
Remote Access
Remote Access
The Remote Access screen is used to implement the Remote Access feature. Remote Access permits a caller located outside the system to access the system through the public or private network and then use the features and services of the system. Remote Access users can dial into the system using central office (CO), Foreign Exchange (FX), Wide Area Telecommunications trunks (WATS), and Integrated Services Digital Network Primary Rate Interface (ISDN-PRI) trunks. In addition, a dedicated Remote Access Direct Inward Dialing number can be provided.
!
SECURITY ALERT:
SECURITY ALERT: Avaya designed the Remote Access feature incorporated in this product that, when properly administered by the customer, enables the customer to minimize the ability of unauthorized persons to gain access to the network. It is the customers responsibility to take the appropriate steps to properly implement the features, evaluate and administer the various restriction levels, protect access codes and distribute them only to individuals who have been advised of the sensitive nature of the access information. Each authorized user should be instructed concerning the proper use and handling of access codes. In rare instances, unauthorized individuals make connections to the telecommunications network through use of remote access features. In such an event, applicable tariffs require the customer pay all network charges for traffic. Avaya cannot be responsible for such charges, and will not make any allowance or give any credit for charges that result from unauthorized access.
To ensure the security of your system, consider the following:

Make all remote access facilities unlisted directory telephone numbers. Require users to enter a Barrier Code of at least seven random digits AND an Authorization Code of at least 13 random digits to make network calls. Make Authorization Codes nonconsecutive (random) and change them, at least, quarterly. Deactivate Authorization Codes immediately if the user leaves the company or changes assignments. Assign the minimum level of calling permissions required to each Authorization Code. Block off-hours and weekend remote access calling, when possible. Use Alternative Facility Restriction Levels, if available. Use a voice recording, warble tone, or no tone and avoid use of a dial tone as a prompt when the remote access unit answers. Assign the lowest possible FRL to only allow calls internal to Avaya Communication Manager.
1355
Screen Reference
As an additional step to ensure System security, you can permanently disable the Remote Access feature if you do not intend to use it now or in the future. If you do decide to permanently disable the feature, it will require Avaya Services intervention to activate the feature again.
! CAUTION:
CAUTION:
Your attempt to disable the Remote Access feature will be lost if the server running Communication Manager is rebooted without saving translations. Therefore, execute a "save translation" command after permanently disabling the Remote Access feature.
To assist you in maintaining the security of your system, Avaya Communication Manager provides the status remote access command, which provides status and information on each remote access barrier code and on the remote access feature. A sample Status Remote Access screen follows the Remote Access screen.

Figure 486: Remote Access screen
change remote-access REMOTE ACCESS Remote Access Extension: ________ Barrier Code Length:____ Authorization Code Required? y Remote Access Dial Tone: n Barrier Code 1:________ 2:________ 3:________ 4:________ 5:________ 6:________ 7:________ 8:________ 9:________ 10:_______ COR COR 1__ 1__ 1__ 1__ 1__ 1__ 1__ 1__ 1__ 1__ TN TN 1_ 1_ 1_ 1_ 1_ 1_ 1_ 1_ 1_ 1_ COS COS 1__ 1__ 1__ 1__ 1__ 1__ 1__ 1__ 1__ 1__ Expiration Date __/__/__ __/__/__ __/__/__ __/__/__ __/__/__ __/__/__ __/__/__ __/__/__ __/__/__ __/__/__ No. of Calls ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ Calls Used ______ ______ ______ ______ ______ ______ ______ ______ ______ ______
Remote Access
Figure 487: Remote Access Status screen

status remote-access REMOTE ACCESS STATUS Remote Access Status: enabled Date/Time Modified: 01/30/95 17:00 Barrier Code 1:2374745 2:3374837 3:3285038 4:5738557 5:7764884 6: 7: 8: 9: 10: Date Modified 01/30/95 01/30/95 01/30/95 01/30/95 01/30/95 / / / / / / / / / / Expiration Date 03/31/95 / / 01/31/96 07/31/95 05/20/95 / / / / / / / / / / No. of Calls 50 20 20 Calls Used 50 4 13 20 0 Status Date/Time Expired Cause expired 02/15/95 20:43 active / / expired 02/10/95 09:32 expired 02/03/95 10:14 active / / : / / : / / : / / : / / : / / : calls date calls
Authorization Code Required

When you use an authorization code in conjunction with a barrier codes it increases the security of the Remote Access feature. Valid entries y/n Usage Enter y to require an authorization code be dialed by Remote Access users to access the systems Remote Access facilities.
Barrier Code
You must assign a barrier code that conforms to the number entered in the Barrier Code Length field. You may enter up to 10 barrier codes per system. Duplicate entries are not allowed. You must keep your own records regarding the distribution of these barrier codes to your personnel. Valid entries 0 to 9 or blank none Usage Enter a 4- to 7-digit number in any combination of digits. Must be specified in the first Barrier Code field, if the Barrier Code Length field is blank.
1357
Screen Reference
Barrier Code Length

Assign a barrier code length of 7 to provide maximum security. Valid entries 4 to 7 or blank Usage Enter a number to indicate the length of the barrier code.
Calls Used
This display-only field shows the number of calls placed using the corresponding barrier code. This field is incremented each time a barrier code is successfully used to access the Remote Access feature. A usage that exceeds the expected rate indicates improper use.
COR
Assign the most restrictive class of restriction (COR), that provides only the level of service required, to provide the maximum security. Valid entries 0 to 95 Usage Enter the COR number associated with the barrier code that defines the call restriction features.
COS
Assign the most restrictive class of service (COS), that provides only the level of service required to provide the maximum security. Valid entries 0 to 15 Usage Enter the COS number, associated with the barrier code, that defines access permissions for Call Processing features.
Remote Access
Disable Following a Security Violation

This field appears on the screen when the SVN Authorization Code Violation Notification Enabled field on the Security-Related System Parameters screen is set to y. Valid entries y/n Usage Enter y to disable the remote access feature following detection of a remote access security violation. The system administrator can re-enable Remote Access using the enable remote access command.
Expiration Date
Assign an expiration date based on the expected length of time the barrier code will be needed. If it is expected the barrier code is to be used for a 2-week period, assign a date two weeks from the current date. If the Expiration Date is assigned, a warning message is displayed on the System Copyright screen seven days prior to the expiration date. The system administer can modify the expiration date to extend the time interval if needed. Valid entries A date greater than the current date or blank Usage Enter the date you want the barrier code to expire.
No. of Calls
The Expiration Date and No. of Calls fields can be used independently or in conjunction to provide the maximum security. If both the Expiration Date and No. of Calls fields are assigned, the corresponding barrier code expires when the first of these criteria is satisfied. Valid entries 1 to 9999 or blank Usage Enter the number of Remote Access calls that can be placed using the associated barrier code.
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Screen Reference
Permanently Disable
Reactivation of remote access to the interface requires Avaya Services intervention. Valid entries y/n Usage Enter y to permanently block remote access to the administration interface.
Remote Access Dial Tone

Set this field to n for maximum security. This field appears when the Authorization Code Required field is set to y. Valid entries y/n Usage Enter n so that there is no Remote Access Dial Tone prompt.
Remote Access Extension

The remote access extension is used as if it was a DID extension. Only one DID extension can be assigned as the remote access extension. Calls to that number are treated the same as calls on the remote access trunk. When a trunk group is dedicated to Remote Access, the remote access extension number is administered on the trunk groups incoming destination field. Valid entries Extension number Usage Enter the extension number for Remote Access associated with each trunk that supports the Remote Access feature. You cannot assign a Vector Directory Number (VDN) extension as the remote access extension. May be blank if no barrier codes.
TN
Valid entries 1 to 20 (DEFINITY CSI, SI) 1 to 100 (DEFINITY R, S8300 Media Server, S8700 or S8710 IP-Connect, S8700 or S8710 Multi-Connect)) Usage Enter the appropriate Tenant Partition number.
Related Topics
See Setting up Remote Access on page 380 for step-by-step instructions for configuring remote access. See "Remote Access" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information.

The Remote Call Coverage Table allows you to provide automatic redirection of certain calls to alternate non-local answering positions in a coverage path. Non-local numbers may be any ARS or AAR number, any number on the public network, any international number, or a UDP/DCS extension up to 16 digits or blank, which includes any ARS/AAR facility access code, any trunk dial access code (TAC), long distance dialing code, or international dial code. Up to 999 remote call coverage points can be entered on the multiple pages of this screen.
1361
Screen Reference

Figure 488: Remote Call Coverage Table screen
change coverage remote REMOTE CALL COVERAGE TABLE ENTRIES FROM 1 TO 1000 01: 02: 03: 04: 05: 06: 07: 08: 09: 10: 11: 12: 13: 14: 15: ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ ________________ 16: ________________ 17: ________________ 18: ________________ 19: ________________ 20: ________________ 21: ________________ 22: ________________ 23: ________________ 24: ________________ 25: ________________ 26: ________________ 27: ________________ 28: ________________ 29: ________________ 30: ________________ 31: ________________ 32: ________________ 33: ________________ 34: ________________ 35: ________________ 36: ________________ 37: ________________ 38: ________________ 39: ________________ 40: ________________ 41: ________________ 42: ________________ 43: ________________ 44: ________________ 45: ________________
01 to 1000
Valid entries 0 to 9 or blank Usage Enter the destination up to 16 digits.
Remote Office
Remote Office
This screen supports an arrangement whereby a user can set up a remote office without having an on-premises physical desk-set. An R300 is sued to connect remote DCP and analog phones, IP telephones, and H.323 trunks to the DEFINITY gatekeeper via IP.

Figure 489: Remote Office screen
change remote office x REMOTE OFFICE Node Name: Network Region: Location: Site Data: _______________ ___ __ ______________________________ ______________________________ ______________________________
Location
This field appears on the screen when the SVN Authorization Code Violation Notification Enabled field on the Security-Related System Parameters screen is set to y. Valid entries 1 to 64 Usage Specify the location (comprised of the associated time zone and the appropriate numbering plan).
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Screen Reference
Network Region
This field appears on the screen when the SVN Authorization Code Violation Notification Enabled field on the Security-Related System Parameters screen is set to y. Valid entries 1 to 250 or blank Usage Specify the network region to be assigned to all stations supported on this remote office.
Node Name
This field appears on the screen when the SVN Authorization Code Violation Notification Enabled field on the Security-Related System Parameters screen is set to y. Valid entries character string Usage Specify the node name of the remote office.
Site Data
This field appears on the screen when the SVN Authorization Code Violation Notification Enabled field on the Security-Related System Parameters screen is set to y. Valid entries 30 characters or blank Usage Any desired information.
RHNPA Table
RHNPA Table
The RHNPA Table defines route patterns for specific 3-digit codes, usually direct distance dialing (DDD) prefix numbers. The appearance of the screen is different slightly depending on the type of media server or switch. Figure 490: RHNPA Table screen
change rhnpa RHNPA TABLE: __ CODES: 000-999 Pattern Choices 5: ___ 7: ___ 9: ___ 6: ___ 8: ___ 10: ___ Page 1 of X
1: ___ 2: ___ Code 10: 11: 12: 13: 14: 15: 16: 17: 18: 19:
3: ___ 4: ___
11: ___ 12: ___
00: 01: 02: 03: 04: 05: 06: 07: 08: 09:
1__ 1__ 1__ 1__ 1__ 1__ 1__ 1__ 1__ 1__
- Pattern Choice Assignments (from 1-12 1__ 20: 1__ 30: 1__ 40: 1__ 50: 1__ 60: 1__ 21: 1__ 31: 1__ 41: 1__ 51: 1__ 61: 1__ 22: 1__ 32: 1__ 42: 1__ 52: 1__ 62: 1__ 23: 1__ 33: 1__ 43: 1__ 53: 1__ 63: 1__ 24: 1__ 34: 1__ 44: 1__ 54: 1__ 64: 1__ 25: 1__ 35: 1__ 45: 1__ 55: 1__ 65: 1__ 26: 1__ 36: 1__ 46: 1__ 56: 1__ 66: 1__ 27: 1__ 37: 1__ 47: 1__ 57: 1__ 67: 1__ 28: 1__ 38: 1__ 48: 1__ 58: 1__ 68: 1__ 29: 1__ 39: 1__ 49: 1__ 59: 1__ 69:
above) 1__ 70: 1__ 71: 1__ 72: 1__ 73: 1__ 74: 1__ 75: 1__ 76: 1__ 77: 1__ 78: 1__ 79:
1__ 1__ 1__ 1__ 1__ 1__ 1__ 1__ 1__ 1__
80: 81: 82: 83: 84: 85: 86: 87: 88: 89:
1__ 1__ 1__ 1__ 1__ 1__ 1__ 1__ 1__ 1__
90: 91: 92: 93: 94: 95: 96: 97: 98: 99:
1__ 1__ 1__ 1__ 1__ 1__ 1__ 1__ 1__ 1__
CODES
Display-only field showing the desired 100-block, for example 000 through 099 or 900 through 999 based upon the change rhnpa command. A separate screen displays for each 100-block.
Code-Pattern Choice Assignments

Valid entries 1 to 12 Usage Enter a Pattern Choice number from the list above to choose the route pattern for each prefix code. For Server R. For S8700 or S8710 IP-Connect.
1 to 24
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Screen Reference
Pattern Choices
There are 12 pattern choices for DEFINITY R, CSI, and SI; there are 24 pattern choices for the S8300 Media Server, S8700 or S8710 IP-Connect, and S8700 or S8710 Multi-Connect. Enter the route pattern number you want associated with each code. The pattern choice you list on one screen automatically defaults to the other screens of the same table. If you use one pattern for most of the codes, assign that pattern to choice 1. Valid entries 1 to 640 or blank 1 to 999 or blank 1 to 254 Usage For DEFINITY R. For S8300 Media Server, S8700 or S8710 IP-Connect, and S8700 or S8710 Multi-Connect For DEFINITY SI and CSI.
RHNPA TABLE
Display-only field indicating the table number.
Route Pattern
Route Pattern
The Route Pattern screen defines the route patterns used by your server running Communication Manager. Each route pattern contains a list of trunk groups that can be used to route the call. The maximum number of route patterns and trunk groups allowed depends on the configuration and memory available in your system. Use this screen to insert or delete digits so AAR or ARS calls route over different trunk groups. You can convert an AAR number into an international number, and insert an area code in an AAR number to convert an on-network number to a public network number. Also, when a call directly accesses a local central office (CO), if the long-distance carrier provided by your CO is not available, Avaya Communication Manager can insert the dial access code for an alternative carrier into the digit string. Figure 491: Route Pattern screen
change route-pattern 1 Pattern Number: 1_ SCCAN? n No. Grp. FRL NPA Pfx Hop Toll Del No. Mrk Lmt List Dgts 1: ___ _ ___ _ __ __ __ 2: ___ _ ___ _ __ __ __ 3: ___ _ ___ _ __ __ __ 4: ___ _ ___ _ __ __ __ 5: ___ _ ___ _ __ __ __ 6: ___ _ ___ _ __ __ __ BCC VALUE TSC CA-TSC 0 1 2 3 4 W Request 1: 2: 3: 4: 5: 6: y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y n n n n n n y y y y y y none Pattern Name: Secure SIP? n Page 1 of X
DCS/ Inserted QSIG IXC Digits Intw _____________________________________ n user _____________________________________ n user _____________________________________ n user _____________________________________ n user _____________________________________ n user _____________________________________ n user No. Numbering LAR Dgts Format Subaddress ____ _ ________ none _ ________ next _ ________ rehu _ ________ none _ ________ none _ ________ none
ITC BCIE Service/Feature BAND
___ both ept outwats-bnd____ rest _______________ rest _______________ rest _______________ rest _______________ rest _______________
Band
Enter a number that represents the OUTWATS band number (US only). WATS is a voice-grade service that provides both voice and low-speed data transmission calls to defined areas (bands) for a flat rate charge.
1367
Screen Reference
This field appears when the Services/Features field is outwats-bnd and when ISDN-PRI or ISDN-BRI Trunks field is y on the System-Parameters Customer-Options screen. Band is required by Call-by-Call Service Selection.
BCC Value
Bearer Capability Class (BCC) identifies the type of call appropriate for this trunk group, such as voice calls and different types of data calls. This field appears when the ISDN-PRI or ISDN-BRI Trunks field is y on the System-Parameters Customer-Options screen. Valid entries y/n Usage Enter y in appropriate BCC column (0, 1, 2, 3, 4, or W) if the BCC is valid for the associated route pattern. A trunk group preference may have more than one BCC.
The following table explains BCC values

:
BCC Value 0 1 2 3 4 W
Description Voice-Grade Data and Voice 56-kbps Data (Mode 1) 64-kbps Data (Mode 2) 64-kbps Data (Mode 3) 64-kbps Data (Mode 0) 128 to 1984-kbps Data (Wideband)
BCIE (Bearer Capability Information Element)

This field applies to ISDN trunks and appears if ITC is both. Valid entries ept (endpoint) unr (unrestricted) Usage Use BCIE to determine how to create the ITC codepoint in the setup message.
Route Pattern
CA-TSC Request
Use CA-TSC on ISDN B-channel connections. Valid entries as-needed Usage The CA-TSC is set up only when needed. This causes a slight delay. Avaya recommends this entry for most situations. The CA-TSC is automatically set up for every B-channel call whether or not it is needed. No CA-TSC is set up. Permits tandeming of NCA-TSC setup requests0.
at-setup none
DCS/QSIG Intw
This field only appears if the Interworking with DCS field on the System-Parameters Customer-Options screen is set to y. Valid entries y/n Usage Enter y to enable DCS/QSIG Voice Mail Interworking.
FRL
Valid entries 0 to 7 Usage Enter the Facility Restriction Level (FRL) associated with the entries on this row (preference). 0 is the least restrictive and 7 is the most restrictive. The calling partys FRL must be greater than or equal to this FRL to access the associated trunk-group.
!
SECURITY ALERT:
SECURITY ALERT: For system security reasons, Avaya recommends using the most restrictive FRL possible.
1369
Screen Reference
Grp No
Valid entries 1 to 666 1 to 2000 Usage Enter the trunk group number associated with this row (preference). For DEFINITY R, CSI, SI. For S8300 Media Server, S8700 or S8710 IP-Connect, S8700 or S8710 Multi-Connect.
Hop Lmt
Enter the number of hops for each preference. A hop is when a call tandems through a media server or switch to another destination. Limiting the number of hops prevents circular hunting, which ties up trunk facilities without ever completing the call. Avaya Communication Manager blocks a hop equal to or greater than the number you enter
.
Valid entries blank 1 to 9 1 to 32
Usage Indicates that there is no limit to the number of hops for this preference. To limit the number of hops if using the tandem hop feature. If using the transit feature.
Inserted Digits
Enter the digits you want inserted for routing. Communication Manager can send up to 52 digits. This includes up to 36 digits you may enter here plus up to 18-digits originally dialed. Special symbols count as two digits each. Valid entries 0 to 36 digits (0 to 9) * Usage Enter the digits you want inserted for routing. When * is in the route pattern and the outgoing trunk is signaling type "mf", the MFC tone for the "end-of-digits" is sent out to the CO in place of the *. When # is in the route pattern and the outgoing trunk is signaling type "mf", the MFC tone for the "end-of-digits" is sent out to the CO in place of the #. 1 of 2
Route Pattern
Valid entries ,
Usage Use 2 places. Creates a 1.5 second pause between digits being sent. Do not use as the first character in the string unless absolutely necessary. Misuse can result in some calls, such as Abbreviated Dialing or Last Number Dialed, not completing. Wait for dial tone up to the Off Premises Tone Detection Timer and then send digits or intercept tone based on Out Pulse Without Tone y/n on the Feature-Related System Parameters screen. Start End-to-End Signaling. Wait for dial tone without timeout and then send DTMF digits. Wait for ANI (used for Russian pulse trunks) The associated trunk group must be of type sip. Enter the single digit p for fully qualified E.164 numbers. The p is translated to a + and is prepended to the digit string. 2 of 2
% ! & p

Use Information Transfer Capability (ITC) to identify the type of data transmission or traffic that this routing preference can carry. The ITC applies only to data calls (BCC 1 through 4). This field must be unre or both if the BCC is y and the BCC value is W Valid entries both rest(ricted) unre(stricted) Usage Calls from restricted and unrestricted endpoints can access the route pattern. Calls from restricted endpoints can access the route pattern. Calls from unrestricted endpoints can access the route pattern.
1371
Screen Reference
IXC
Inter-Exchange Carrier (IXC) identifies the carrier, such as AT&T, used for calls that route via an IXC, and for Call Detail Recording (CDR). This field appears when the ISDN-PRI or ISDN-BRI Trunks field is y on the System-Parameters Customer-Options screen. Valid entries Valid carrier code user none Usage Identifies the carrier for IXC calls For presubscribed carrier. Used when an IXC is not specified. This field must be none for non-ISDN trunk groups and for Bellcore NI-2 Operator Service Access. If you need to send an IXC code for a non-ISDN trunk group, enter the IXC code in the Inserted Digits field.
LAR
Enter the routing-preference for Look Ahead Routing. Valid entries next rehu none Usage Go to the next routing preference and attempt the call again. Rehunt within the current routing-preference for another trunk to attempt the call again. Look Ahead Routing is not enabled for the preference.
Route Pattern
No. Del. Digits

Use this field to modify the dialed number so an AAR or ARS call routes over different trunk groups that terminate in servers/switches with different dial plans. Valid entries 0 to 28 or blank Usage Enter the total number of digits you want the system to delete before it sends the number out on the trunk. Use for calls that route:

to or through a remote media server or switch over tie trunks to a private network server or switch over Central Office (CO) trunks to the serving CO
No. Dgts Subaddress

Allows a caller to reach a number where the media servers digit processing deletes the dialed number and inserts the listed directory number (LDN). The LDN then is sent to the destination address and the dialed extension is sent in the calling party subaddress information element (IE). At the receiving end, the call terminates to the user indicated by the subaddress number instead of the attendant. Administrable when, on the System-Parameters Customer-Options screen, the ISDN Feature Plus field is y. Valid entries 1 to 5 blank Usage Enter the number of dialed digits to send in the calling party subaddress IE.
NPA
This entry is not required for AAR. Valid entries 3-digit number Usage Enter the 3-digit Numbering Plan Area (NPA) (or area code) for the terminating endpoint of the trunk group. Call your local telephone company to verify this number if you need help. For WATS trunks, the terminating NPA is the same as the home NPA unless the Local Exchange Carrier requires 10 digits for local NPA calls. For AAR calls and for tie trunks
blank
1373
Screen Reference
Numbering Format
This field applies only to ISDN trunk groups. Enter a value from table below. This field specifies the format of the routing number used for the trunk group for this preference. This field appears when the ISDN-PRI or ISDN-BRI Trunks field is y on the System-Parameters Customer-Options screen. Valid entries blank natl-pub intl-pub locl-pub pub-unk lev0-pvt levl0-pvt (enter to allow Network Call Redirection/ Transfer lev1-pvt lev2-pvt unk-unk Private Numbering Plan PNP(9) Private Numbering Plan PNP(9) unknown(0) Regional Level 1(2) Regional Level 2(1) unknown(0) Numbering Plan Identifier E.164(1) E.164(1) E.164(1) E.164(1) E.164(1) Private Numbering Plan PNP(9) Type of Numbering 1-MAX national(2) international(1) local/subscriber(4) unknown(0) local(4)
Note:
Note: To access Bellcore NI-2 Operator Service Access, the Inserted Digits field must be unk-unk.
Pattern Name
Enter an alphanumeric name for identification purposes.
Pattern Number
This display-only field shows the route pattern number (1 to 640).
Route Pattern
Prefix Mark
This entry is not required for AAR. For ARS, enter a number from 0 to 4 or blank. Prefix Marks set the requirements for sending a prefix digit 1, indicating a long-distance call. Prefix Marks apply to 7- or 10-digit Direct Distance Dialing (DDD) public network calls. A prefix digit 1 is sent only when call type is foreign number plan area (FNPA) or home numbering plan area (HNPA) in the ARS Digit Analysis table. For a WATS trunk, the Prefix Mark is the same as the local CO trunk. Valid entries 0 Usage
Suppress a user-dialed prefix digit 1 for 10-digit FNPA calls. Leave a user-dialed prefix digit 1 for 7-digit HNPA calls. Leave a prefix digit 1 on 10-digit calls that are not FNPA or HNPA calls.
Do not use Prefix Mark 0 in those areas where all long-distance calls must be dialed as 1+10 digits. Check with your local network provider. 1
Send a 1 on 10-digit calls, but not on 7-digit calls.
Use Prefix Mark 1 for HNPA calls that require a 1 to indicate long-distance calls. 2
Send a 1 on all 10-digit and 7-digit long-distance calls.
Prefix Mark 2 refers to a Toll Table to define long distance codes. 3
Send a 1 on all long-distance calls and keep or insert the NPA (area code) so that all long distance calls are 10-digit calls. The NPA is inserted when a user dials a Prefix digit 1 plus 7-digits.
Prefix Mark 3 refers to a Toll Table to define long distance codes. 4
Always suppress a user-dialed Prefix digit 1.
Use Prefix Mark 4, for example, when ISDN calls route to a media server or a switch that rejects calls with a prefix digit 1. blank For tie trunks, leave this field blank.
1375
Screen Reference
SCCAN
This field appears when Enhanced EC500 on the System Parameters - Customer Options screen is set to y. Note: When the SCCAN field is set to y, non-SCCAN-associated fields are hidden. Only the Pattern Number, Pattern Name, SCCAN, Secure SIP, and Grp No fields appear. Valid entries y/n Usage Enter y to indicate that this route pattern supports incoming SCCAN calls.
Note:
Secure SIP
Valid entries y/n Usage Specify whether the SIP or SIPS prefix will be used, if the call is routed to a SIP trunk preference. If SIP trunks are not specified on the Route Pattern screen, the call will be routed over whatever trunk is specified. Therefore, to ensure a SIP TLS connection when such a route-pattern is invoked, only SIP trunks should be specified. Default is n.
Service/Feature
Enter up to 15 characters to identify the Service/Feature carried by the information element (IE) in a call in this route pattern. This field is required by Call-by-Call Service Selection, and Network Call Redirection and Transfer. Service/Feature appears when ISDN-PRI or ISDN-BRI Trunks is y on the System-Parameters Customer-Options screen. Valid entries accunet multiquest sdn (Enter to allow Network Call Redirection/ Transfer) sub-operator 1 of 2
i800
operator
Route Pattern
Valid entries inwats lds oper-lds (operator and lds) oper-meg (operator and megacon) oper-sdn (operator and sdn) outwats-bnd sub-op-lds (sub-operator and lds) sub-op-meg (sub-operator and megacom) sub-op-sdn (sub-operator and sdn) wats-max-bnd 2 of 2
mega800 megacom
Toll List
This entry is not required for AAR. Valid entries 1 to 32 or blank Usage For ARS, enter the number of the ARS Toll Table associated with the terminating NPA of the trunk group. You must complete this field if Prefix Mark is 2 or 3.
TSC
Set TSC to y for feature transparency on DCS+ calls and to use QSIG Call Completion. Valid entries y/n Usage Enter y to allow Call-Associated TSCs, and to allow incoming Non-Call-Associated TSC requests to be tandemed out for each preference.
1377
Screen Reference

Use this screen to determine when Avaya Communication Manager reports a security violation. Many of the fields on this screen repeat for each type of security violation. We have explained them once here, but the usage is the same for all. See "Security Violations Notifications" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information.

Figure 492: Security-Related System Parameters screen
change system-parameters security SECURITY-RELATED SYSTEM PARAMETERS SECURITY VIOLATION NOTIFICATION PARAMETERS SVN Login Violation Notification Enabled? y Originating Extension: _____ Referral Destination: _____ Login Threshold: 5_ Time Interval: 0:03 Announcement Extension: _____ SVN Remote Access Originating Barrier Code Announcement SVN Authorization Originating Authorization Code Announcement Violation Notification Enabled? y Extension: _____ Referral Destination: _____ Threshold: 10 Time Interval: 0:03 Extension: _____ Code Violation Notification Enabled? y Extension: _____ Referral Destination: _____ Threshold: 10 Time Interval: 0:03 Extension: _____ Page 1 of 2
SECURITY VIOLATION NOTIFICATION PARAMETERS

SVN Login (Violation Notification, Remote Access, Authorization Code) Enabled
Valid entries y/n Usage Set to y if you want Communication Manager to notify you when a login violation occurs. If this field is y, the next 5 fields appear so you can establish the parameters for what is considered a security violation.
Announcement Extension
If you enter a value in this field, the server running Communication Manager calls the referral destination, then plays this announcement upon answer. Valid entries Valid extension Usage The announcement extension where SVN violation announcement resides.
Login (Barrier Code, Authorization Code) Threshold

The value assigned to this field, in conjunction with Time Interval, determines whether a security violation has occurred. For example, if this field is 5, and time interval is 0:03, then five invalid access attempts within three minutes constitutes a security violation. Valid entries 1 to 99, 1 to 255 for Station Security code Usage Enter the number of access attempts that are permitted before a referral call is made. In general, it is good to keep this number low. If you are doing testing and do not want to generate alarms, you might change this threshold temporarily.
1379
Screen Reference
Originating Extension
The originating extension initiates the referral call in the event of a security violation. It also sends the appropriate alerting message or display to the referral destination. Valid entries An unassigned extension Usage If you establish notification for more than one type of security violations, you must assign a different extension to each one. When Communication Manager generates a referral call, this extension and the type of violation appear on the display at the referral destination.
Referral Destination
The referral destination receives the referral call when a security violation occurs. The referral destination telephone must have a display, unless the you assign an Announcement Extension. Valid entries An extension Usage Enter the extension of the telephone, attendant console, or vector directory number (VDN) that you want to receive the referral call for each type of violation. This can be the same extension for all type of violations. If you use a VDN, you must complete the Announcement Extension field. You can also use Call Vectoring Time-of-Day routing to route the referral call to different destinations based on the time of day or the day of the week.
Time Interval
The value of this field, in conjunction with Login Threshold, determines whether a security violation has occurred. Valid entries 0:01 to 7:59 Usage The range for the time interval is one minute to eight hours. Entered in the screen x:xx. For example, if you want the time interval to be one minute, you enter 0:01. If you want the time interval to be seven and one-half hours, you enter 7:30.
SVN Remote Access Violation Notification Enabled

Use the SVN Remote Access Violation Notificatioin Enabled and the SVN Authorization Code Violation Notification Enabled fields to establish parameters for remote access security violations. A remote access violation occurs if a user enters incorrect barrier codes. You cannot set the system to disable remote access following a security violation unless you have turned these fields on.
SVN Authorization Code Violation Notification Enabled

Use the SVN Remote Access Violation Notificatioin Enabled and the SVN Authorization Code Violation Notification Enabled fields to establish parameters for remote access security violations. A remote access violation occurs if a user enters incorrect barrier codes. You cannot set the system to disable remote access following a security violation unless you have turned these fields on..

Figure 493: Security-Related System Parameters screen (for DEFINITY R )
change system-parameters security SECURITY-RELATED SYSTEM PARAMETERS SECURITY VIOLATION NOTIFICATION PARAMETERS SVN Station Security Code Violation Notification Enabled? y Originating Extension: _____ Referral Destination: _____ Station Security Code Threshold: 10 Time Interval: 0:03 Announcement Extension: _____ STATION SECURITY CODE VERIFICATION PARAMETERS Minimum Station Security Code Length: 4 Security Code for Terminal Self Administration Required? y ACCESS SECURITY GATEWAY PARAMETERS SYSAM-LCL? n SYSAM-RMT? n MAINT? n SYS-PORT? n Translation-ID Number Mismatch Interval (days): _ Page 2 of 2
1381
Screen Reference
Figure 494: Security-Related System Parameters screen (for DEFINITY SI and CS)
I
change system-parameters security SECURITY-RELATED SYSTEM PARAMETERS SECURITY VIOLATION NOTIFICATION PARAMETERS
Page 2 of x
SVN Station Security Code Violation Notification Enabled? y Originating Extension: _____ Referral Destination: _____ Station Security Code Threshold: 10 Time Interval: 0:03 Announcement Extension: _____ STATION SECURITY CODE VERIFICATION PARAMETERS Minimum Station Security Code Length: 4 Security Code for Terminal Self Administration Required? y ACCESS SECURITY GATEWAY PARAMETERS MGR1? n EPN? n INADS? n NET? n
SECURITY VIOLATION NOTIFICATION PARAMETERS

SVN Station Security Code Violation Notification Enabled
Station Security codes are used to validate logins to a particular extension (for example, a home agent using an extender, or two part-time workers using the same telephone, but different extensions, through personal station access.) Enter y here to establish parameters for this.
STATION SECURITY CODE VERIFICATION PARAMETERS

Minimum Station Security Code Length
This determines the minimum required length of the Station Security Codes that you enter on the Station screen. Valid entries 3 to 8 Usage Longer codes are more secure. If station security codes are used for external access to telecommuting features, the minimum length should be 7 or 8.
Security Code for Terminal Self Administration Required

Specifies if a Personal Station access code is required to enter the Self-Administration mode. Valid entries y/n Usage Enter y to indicate that a security code is required.
ACCESS SECURITY GATEWAY PARAMETERS

These eight fields appear only if the Access Security Gateway (ASG) field on the System-Parameters Customer-Options screen is y. The following 4 fields display only for the DEFINITY R version:
MAINT
A direct connection to the EPN maintenance circuit pack RS-232 interface. Valid entries y/n Usage Any entry attempt through this port receives a challenge response.
1383
Screen Reference
SYSAM-LCL
A direct cable connection to the SYSAM-LCL G3-MT (local system administrators terminal) port on the System Access and Maintenance circuit pack on the active DEFINITY R processor carrier. For more information on the circuit pack, see the Hardware Guide for Avaya Communication Manager. Valid entries y/n Usage Any entry attempt through this port receives a challenge response.
SYS-PORT
A dialed-in (or out) connection to the System Access Port.
.
Valid entries y/n
Usage Any entry attempt through this port receives a challenge response.
SYSAM-RMT
A dialed-in (or out) connection to the SYSAM-RMT port on the System Access and Maintenance circuit pack in the active DEFINITY R processor carrier. For more information on the circuit pack, see the Hardware Guide for Avaya Communication Manager. Valid entries y/n Usage Any entry attempt through this port receives a challenge response.
The following fields display only for the DEFINITY SI and CSI versions:
EPN
A direct connection to the Expansion Port Network.
.
Valid entries y/n
Usage Any entry attempt through this port receives a challenge response.
INADS
A direct cable connection to the Initialization and Administration System used to remotely initialize and administer Avaya Communication Manager. Valid entries y/n Usage Any entry attempt through this port receives a challenge response.
MGR1
The direct connect system administration and maintenance access interface located on the processor circuit pack. For more information on the circuit pack, see the Hardware Guide for Avaya Communication Manager. Valid entries y/n Usage Any entry attempt through this port receives a challenge response.
NET
A dialed-in (or out) connection to the Network Controller circuit pack. For more information on the circuit pack, see the Hardware Guide for Avaya Communication Manager. Valid entries y/n Usage Any entry attempt through this port receives a challenge response.
Translation-ID Number Mismatch Interval (days)

A display-only field for all logins except init; only init logins can change this field. This field specifies the interval (in days) that the system allows a mismatch between the translation ID stored in the Processor circuit pack(s) and on the flash card. Following expiration of this interval, the ability to execute system administration commands that modify translation data is denied for all logins, except for init. Valid entries 1 to 90 Usage Enter a number to indicate the number of days the system allows access to system administration commands.
1385
Screen Reference
Signaling Group
Use this screen to establish signaling group parameters for ISDN-PRI, H.323, ATM, and SIP trunks. Because these trunk types vary in the types of parameters needed, the fields that appear on this screen change depending on the value of the Group Type field. Field descriptions are alphabetized for easier reference.

Figure 495: Signaling Group screen when the Group Type field is atm
Page 1 of 5 SIGNALING GROUP Group Number atm___ Name: Max Number of NCA TSC: ___ D-Channel: Max number of CA TSC: ___ Trunk Group for NCA TSC: ___ Trunk Group for Channel Selection: ___ Supplementary Service Protocol: _ Network Call Transfer? n ___ Group Type:
CIRCUIT PARAMETERS Virtual Path Identifier: 0 Virtual Channel Identifier: 0 Signaling Mode: Idle Code: Interface Companding: Country Protocol: Protocol Version: isdn-pri 11111111 mulaw 1 d Circuit Type: T1 Connect: network
Interworking Message: PROGress
Signaling Group
Figure 496: Signaling Group screen when the Group Type field is h.323
Page 1 of 5 SIGNALING GROUP Group Number Group Type: h.323 Remote Office? n Max Number of NCA TSC: ___ SBS? y Max number of CA TSC: ___ Trunk Group for NCA TSC: ___ Trunk Group for Channel Selection: ___ Supplementary Service Protocol: _ T303 Timer(sec): 10 Far-end Node Name: Far-end Listen Port: Far-end Network Region: Calls Share IP Signaling Connection? n ___
Near-end Node Name: Near-end Listen Port: LRQ Required? n RRQ Required? n
Media Encryption? y Bypass If IP Threshold Exceeded? y Passphrase: ________________________ DTMF over IP: Direct IP-IP Audio Connections? y IP Audio Hairpining? y Interworking Message: Progress
Figure 497: Signaling Group screen when the Group Type field is isdn-pri
Page 1 of x SIGNALING GROUP Group Number ___ Group Type: isdn-pri Associated Signaling? Max Number of NCA TSC: ___ Primary D-Channel: Max number of CA TSC: ___ Trunk Group for NCA TSC: ___ Trunk Group for Channel Selection: ___ X-Mobility/Wireless Type: NONE Supplementary Service Protocol: _
1387
Screen Reference
Figure 498: Signaling Group screen when the Group Type field is sip
Page 1 of x SIGNALING GROUP Group Number ___ Group Type: sip Transport Method: tls
Near-end Node Name: Near-end Listen Port: 5061
Far-end Node Name: Far-end Listen Port: ____ Far-end Network Region: __ Far-end Domain: __________________________________
Bypass If IP Threshold Exceeded? y DTMF over IP: rtp-payload y IP Audio Hairpinning? y Direct IP-IP Audio Connections?
Associated Signaling
Appears when the Group Type field is isdn-pri. Valid entries y n Usage Enter y to use associated signaling. Enter n to use non-facility associated signaling.
Signaling Group
Bypass If IP Threshold Exceeded

Appears when the Group Type field is h.323 or sip. Valid entries y/n Usage Enter y to automatically remove from service the trunks assigned to this signaling group when IP transport performance falls below limits administered on the Maintenance-Related System Parameters screen.
Calls Share IP Signaling Connection

Appears when the Group Type field is h.323 or sip. Valid entries y/n Usage Enter y for inter-connection between servers running Avaya Communication Manager. If y, then "LRQ Required" must be n. Enter n if the local and/or remote media server or switch is not running Avaya Communication Manager.
Circuit Type
Appears when the Group Type field is atm.
Valid display T1 E1
Usage Results in page 2 displaying 24 channels. Results in page 2 displaying 31 channels.
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Screen Reference
Connect
Appears when the Group Type field is atm. In order to control communications at layers 2 and 3 of the ISDN-PRI protocol, use this field to specify what is on the far end of this link. Valid entries host network Usage Enter host when the link connects Communication Manager to a computer. Enter network when the link connects Communication Manager to a central office or any other public network switch. Enter pbx if this link is connected to another switch in a private network. If pbx is entered, the Interface field appears.
pbx
Country Protocol
Appears when the Group Type field is atm. The entry in this field must match the country protocol used by the far-end server. For connections to a public network, your network service provider can tell you which country protocol they are using. Valid entries 1 to 25 etsi Usage Enter the country protocol used by the central office at which this link terminates. Enter etsi if your network service provider uses the protocol of the European Telecommunications Standards Institute (ETSI). Enter etsi only if the Signaling Mode field is isdn-pri.
Signaling Group
D Channel
Appears when the Group Type field is atm. Enter the necessary characters.
.
Valid entries 01 to 44 (DEFINITY R) or 01 to 03 (DEFINITY CSI, SI) or 1 to 64 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect / S8300 Media Server) A to E 0 to 20 01 to 04 (Analog TIE trunks) 09 to 32
Usage First and second characters are the cabinet number

Appears when the Group Type field is h.323 or sip. Allows direct audio connections between H.323 endpoints. Initially not available for SIP. Valid entries y/n Usage Enter to y to save on bandwidth resources and improve sound quality of voice over IP transmissions. Initially, support for SIP Trunks requires the default of n.
DTMF Over IP
Appears when the Group Type field is sip. Valid entries rtp-payload Usage Initially, support for SIP trunks requires the default entry of rtp-payload.
1391
Screen Reference
Far-end Domain
Appears when the Group Type field is sip. The number of the network region that is assigned to the far-end of the trunk group. Valid entries Max. 40 character string Usage Enter the name of the IP domain for which the far-end proxy is responsible (i.e., authoritative), if different than the near-end domain. If the domains are the same, leave this blank. Far-end domain is unspecified. Note that If you leave this field blank, the system might display the following message: "Warning: unspecified far-end IP address is vulnerable to denial of service attacks."
blank
Far-end Listen Port

Appears when the Group Type field is h.323 or sip. Valid entries 1 to 65535 Usage Enter the same number as entered in the Near-end Listen Port field. Typically, this is the default of 5061 for SIP over TLS. Far-end listen port is unspecified. Note that If you leave this field blank, the system might display the following message: "Warning: unspecified far-end IP address is vulnerable to denial of service attacks."
blank
Signaling Group
Far-end Network Region

Appears when the Group Type field is h.323 or sip. The number of the network region that is assigned to the far-end of the trunk group. Valid entries 1 to 250 Usage Enter the network region number that is assigned to the far end of the trunk group. The region is used to obtain the codec set used for negotiation of trunk bearer capability. Leave blank to select the region of the near-end node. Far-end network region is unspecified. Note that If you leave this field blank, the system might display the following message: "Warning: unspecified far-end IP address is vulnerable to denial of service attacks."
blank
Far-end Node Name

Appears when the value of the entry in the Group Type field is atm or sip. Enter the node name for the far-end C-LAN IP interface used for trunks assigned to this signaling group. The node name must be administered on the IP Node Names screen. Valid entries Name of an administered IP node. Usage Describe the far-end node. Note that If you leave this field blank, the system might display the following message: "Warning: unspecified far-end IP address is vulnerable to denial of service attacks."
Group Number
A display-only field identifying the signaling group.
1393
Screen Reference
Group Type
This field describes the type of protocol to be used with the signaling group. Valid entries atm h.323 isdn-pri sip Usage Use for Asynchronous Transfer Mode signaling trunks Use for h.323 protocol or when using SBS signaling trunks. Integrated Service Digital Network Primary Rate Interface For SIP on the Avaya S8300 Media Server, S8500 Media Server, S8700 or S8710 IP-Connect, or S8700 or S8710 Multi-Connect only.
Idle Code
Appears when the Group Type field is atm. This entry sets the signal sent out over idle DS0 channels. The string must be compatible with the protocol used by the far-end switch/server. Valid entries 0, 1 Usage Enter an 8-digit string.
Interface
This field only appears when the Connect field is pbx. The Interface field controls how your server negotiates glare with the far-end switch. Valid entries Usage
Use the following 2 values for private network applications in the U.S. network Enter network if your server overrides the other end when glare occurs. If you are connecting your server to a host computer, set this field to network. Enter user if your server releases the contested circuit and looks for another when glare occurs. If you are connecting your server to a public network, set this field to user. 1 of 2
user
Signaling Group
Valid entries
Usage
Use the following values for private networks (including QSIG networks) outside the U.S. Entering either of these values causes the Peer Protocol and Side fields to appear. peer-master peer-slave Enter peer-master if your switch overrides the other end when glare occurs. Enter peer-slave if your switch releases the contested circuit and looks for another when glare occurs. 2 of 2
Appears when the Group Type field is atm. Indicates the companding algorithm expected by the system.The entry in this field must match the companding method used by the far-end switch. Valid entries alaw mulaw Usage Enter alaw for E-1 service. Enter mulaw for T-1 service.
Appears when the Group Type field is atm, h.323, or sip. This field determines what message Communication Manager sends when an incoming ISDN trunk call interworks (is routed over a non-ISDN trunk group). Valid entries PROGress Usage Normally select this value. PROGress asks the public network to cut through the B-channel and let the caller hear tones such as ringback or busy tone provided over the non-ISDN trunk. ALERTing causes the public network in many countries to play ringback tone to the caller. Select this value only if the DS1 is connected to the public network, and it is determined that callers hear silence (rather than ringback or busy tone) when a call incoming over the DS1 interworks to a non-ISDN trunk.
ALERTing
1395
Screen Reference
Appears when the Group Type field is h.323 or sip. Allows H.323 endpoints to be connected through the IP circuit pack in the media server or switch, without going through the Avaya DEFINITY TDM bus. Initially not available for SIP. Valid entries y/n Usage Enter y to allow IP endpoints to be connected through the IP circuit pack in the media server or switch in IP format, without going through the Avaya DEFINITY TDM bus. Initially, support for SIP Trunks requires the default of n.
LRQ Required
Appears when the Group Type field is h.323. Valid entries y/n Usage Enter n if the far-end server is running Avaya Communication Manager. Enter y if the far-end server is not an Avaya DEFINITY or media server and requires a location request to obtain a signaling address in its signaling protocol. If y, "Calls Share IP Signaling Connection" must be n.
Max number of CA TSC

Appears when the Group Type field is atm, h.323, or isdn-pri. Valid entries 0 to 619 Usage Maximum number of simultaneous call-associated Temporary Signaling Connections that can exist in the signaling group. Typically this is the number of ISDN-PRI trunk group members controlled by this signaling group. For DEFINITY Server SI only.
0 to 400
Signaling Group
Max number of NCA TSC

Appears when the Group Type field is atm, h.323, or isdn-pri. Valid entries 0 to 256 Usage Maximum number of simultaneous non-call-associated Temporary Signaling Connections. The TSCs carry signaling for features not associated with a specific call, for example, signals to turn on Leave Word Calling.
Media Encryption
Appears when the Media Encryption feature is enabled in Communication Manager and the Group Type field is h.323. Valid entries y/n Usage Enter y to enable encryption for trunk calls assigned to this signaling group. If encryption for the signaling group is not enabled, then trunk calls using this signaling group will not be encrypted regardless of IP Codec Set administration.
Name
Appears when the Group Type field is atm. Valid entries up to 15 alphnumeric Usage Enter 15 alphanumeric characters for identification.
Near-end Listen Port

Appears when Group Type is h.323 or sip. Defaults to 5061 for SIP over TLS. Valid entries 1719, 1720, or 5000 to 9999 Usage Enter an unused port number. The default for SIP is 5061. Avaya recommends 1720 for h.323 and 1719 if LRQ is y.
1397
Screen Reference
Near-end Node Name

Appears when the value of the entry in the Group Type field is atm or sip. Enter the node name for the C-LAN IP interface in this media server. The node name must be administered on the IP Node Names screen and the IP Interfaces screen. Valid entries Name of an administered IP node Usage Describe the near-end node.
Network Call Transfer

Appears when the Group Type field is atm. For more information, see Avaya MultiVantage Call Center Software Release 11 Network Call Redirection. Valid entries y/n Usage Enter y to indicate D-channels are supporting ENCT.
Passphrase
Appears when Media Encryption is enabled and the Group Type field is h.323. Valid entries 8 to 30 alphanumeric characters Usage Enter a value for the passphrase used to generate a shared "secret" for symmetric encryption of the media session key. The same passphrase must be assigned to the corresponding signaling groups at both ends of an IP trunk. The passphrase:

Is case sensitive Must contain at least 1 alphabetic and at least 1 numeric Valid characters also include letters, numbers, and these symbols: !&*?;^(),.:-
Signaling Group
Primary D Channel
Appears when the Group Type field is isdn-pri. Valid entries Cabinet number (1 to 44), Carrier (A to E), Slot (00 to 20), Circuit (09 to 32) Usage Enter the letter or number of the Primary D Channel..
Protocol Version
Appears when the Group Type field is atm. Valid entries a b c d Usage
RRQ Required
Appears when the Group Type field is h.323. This field specifies the signaling group that serves as a gateway rather than gatekeeper. Valid display y/n Usage Displays y if the signaling group serves a remote office (gateway). Displays n if the signaling group serves a gatekeeper.
Remote Office
Appears when the Group Type field is h.323. Valid entries y/n Usage Enter y if the signaling group serves a remote office.
1399
Screen Reference
SBS
Appears when the Group Type field is set to h.323. If you set this to y, you must set both the Trunk Group for NCA TSC field and the Trunk Group for Channel Selection field equal to the signaling group number administered for the SBS trunk group. The Supplementary Service Protocol field should always be set to b to obtain full QSI. Valid entries y/n Usage Enter y to use SBS signaling trunk groups. The default is n.
Signaling Mode
A display-only field that appears when the Group Type field is atm. This field always sets to isdn-pri.

Appears when the Group Type field is atm, h.323, or isdn-pri. Valid entries a Usage AT&T, Bellcore, Nortel. When the Country Code field on the DS1 screen is 1A, SSA selects AT&T custom supplementary services. When the Country Code field on the DS1 screen is 1B, SSA selects Bellcore Supplementary Services. When the Country Code field on the DS1 screen is 1C, SSA selects Nortel Proprietary Supplementary Services. ISO QSIG. Also, use this entry for SBS signaling groups. ETSI ECMA QSIG Allows DCS with rerouting. DCS with Rerouting must be y, and the Used for DCS field on the Trunk Group screen must be y. Feature Plus ANSI. Available only if, on the System-Parameters Customer-Options screen, the ISDN-PRI or ISDN-BRI field is y or the Used for DCS field is y.
b c d e
f g
Signaling Group
T303 Timer (sec)

Use this field to enter the number of seconds the system waits for a response from the far end before invoking Look Ahead Routing. Appears when the Group Type field is h.323. Valid entries 2 to 10 Usage Enter a number of seconds between 2 and 10. Default is 10.
Transport Method
Appears when the Group Type field is sip. Valid entries tls Usage Initially, SIP support requires the default method of TLS. In Avaya Communication Manager 2.0, this field is read-only.
Trunk Group for Channel Selection

Appears when the Group Type field is atm, h.323, or isdn-pri. Valid entries 1 to 666 or blank Usage Enter the trunk group number. If there is more than one trunk group assigned to this signaling group, the group entered in this field will be the one that can accept incoming calls. For DEFINITY R. For DEFINITY SI only. For S8300 Media Server, S8700 or S8710 IP-Connect, S8700 or S8710 Multi-Connect.
1 to 99 or blank 1 to 2000
1401
Screen Reference
Trunk Group for NCA TSC

Appears when the Group Type field is atm, h.323, or isdn-pri. Valid entries 1 to 666 or blank Usage Enter the ISDN-PRI trunk group number whose incoming call-handling table will be used to handle incoming NCA-TSCs through this signaling group. For Avaya DEFINITY Server R. For Avaya S8300 Media Server, S8700 or S8710 IP-Connect, and S8700 or S8710 Multi-Connect. For DEFINITY Server SI only.
1 to 2000 or blank 1 to 99 or blank
Virtual Channel Identifier

Appears when the Group Type field is atm. Valid entries 32 to 1023 or blank Usage Enter a number between 32 and 1023 or blank.
Virtual Path Identifier

A display-only field that appears when the Group Type field is atm. This field always sets to 0. Valid entries 32 to 1023 or blank Usage Enter a number between 32 and 1023 or blank.
Signaling Group
X-Mobility/Wireless Type
Appears when the Group Type field is isdn-pri. This field indicates the type of X-Mobile endpoints allowed. Valid entries DECT Usage Indicates to Communication Manager that the remote end of the trunk group controlled by the signaling group is a DECT mobility controller. This allows X-Mobility to work over ISDN-PRI trunks between the server/switch and adjunct.
none
Signaling Group screen (page 2)

This screen appears only when the Group Type is atm. Figure 499: Signaling Group screen (when the Group Type field is atm)
Page 2 of s SIGNALING GROUP Chan Port Chan Port 1: 17: 2: 18: 3: 19: 4: 20: 5: 21: 6: 22: 7: 23: 8: 24: 9: 10: 11: 12: 13: 14: 15: 16:
1403
Screen Reference
Chan Port
Displays when the Group Type field is atm. If the Circuit Type field on page 1 is T1, this field displays 24 channels; if you specified E1, it displays 31 channels. You must fill this screen in for ATM signaling groups. This provides two things:
It allows you to define fractional T1 and fractional E1 facilities, specifying how many and which channels to use. It allows you to choose the port numbers to use (port numbers must be unique for all signaling groups on the same ATM board).
The signaling channel (port 16 for an E1 and port 24 for a T1) must be a port between 9 and 32. Any port number used on this screen may not be used on any other ATM signaling group on the same board. The channels used must match exactly the channels used on the other end of the signaling group. For example, if your T1 is set up to use channels 1 through 5, 7, and 24 (the signaling channel), the far end must use channels 1 through 5, 7, and 24. Valid entries 009 to 256 or blank Usage Enter the port number for non-signaling channels.
Signaling Group Administered NCA TSC Assignments page

Figure 500: Signaling Group screen (Administered NCA-TSC Assignment Page)
Page 2 of x ADMINISTERED NCA TSC ASSIGNMENT Service/Feature: ___________ As-needed Inactivity Time-out(min):_ TSC Local Adj. Mach. Index Ext. Enabled Established Dest. Digits Appl. Name ID 1: _____ __ _________ _____________ _______ _______ __ 2: _____ __ _________ _____________ _______ _______ __ 3: _____ __ _________ _____________ _______ _______ __ 4: _____ __ _________ _____________ _______ _______ __ 5: _____ __ _________ _____________ _______ _______ __ 6: _____ __ _________ _____________ _______ _______ __ 7: _____ __ _________ _____________ _______ _______ __ 8: _____ __ _________ _____________ _______ _______ __ 9: _____ __ _________ _____________ _______ _______ __ 10: _____ __ _________ _____________ _______ _______ __ 11: _____ __ _________ _____________ _______ _______ __ 12: _____ __ _________ _____________ _______ _______ __ 13: _____ __ _________ _____________ _______ _______ __ 14: _____ __ _________ _____________ _______ _______ __ 15: _____ __ _________ _____________ _______ _______ __
Signaling Group

Appl.
Specifies the application for this administered NCA-TSC. Valid entries audix dcs gateway Usage Use this for ISDN-PRI D-channel DCS Audix feature. Use this for the DCS Over ISDN-PRI D-channel feature. Use this when the administered NCA-TSC is used as one end in the gateway channel connecting to a BX.25 link. If gateway is entered, then the ISDN TSC Gateway Channel Assignments screen must be completed. Use this when the NCA-TSC is one end of a multimedia application server interface. Use this to convert messages from an administered AUDIX NCA-TSC to a QSIG CISC. If you use this application type, then you must enter a Machine ID between 1 and 20.
masi qsig-mwi
As-needed Inactivity Time-out (min)

Valid entries 10 to 90 or blank Usage This field determines that if you administer any of the TSCs as "as-needed (as opposed to "permanent"), then the TSC is dropped if no message is sent over the TSC in the designated number of minutes.
Dest. Digits Valid entries Up to 15 characters 0 to 9, *, # Usage Enter the extension of the ISDN interface.
1405
Screen Reference
Enabled
Valid entries y/n Usage Enter y to enable the administered NCA-TSC.
Established
Used to indicate the strategy for establishing this administered NCA-TSC. Valid entries permanent as-needed Usage Use permanent so that the administered NCA-TSC can be established by either the near end or the far end. Use as-needed so that the administered NCA-TSC will be established the first time the administered NCA-TSC is needed; it can be set up either by the near end or far end switch.
Local Ext
Valid entries Extension Usage Enter the extension of the ISDN interface.
Mach ID
You can enter up to 20 machine IDs. Valid entries 1 to 20 Usage Enter a unique machine ID. The system does not allow you to specify an ID that you already entered on the Processor Channel screen. For S8700 or S8710 IP-Connect.
1 to 63 for DCS 1 to 99 for Audix 1 to 15 for MASI 1 to 20 for QSIG-MWI blank
Signaling Group
Service/Feature
These are the encodings that are used in the SETUP messages for the Temporary Signaling Connections administered on pages 2 to 5 of this screen. Valid entries accunet inwats lds mega800 megacom multiquest operator sdn sub-operator wats-maxbnd
1407
Screen Reference
Site Data
Use this screen to enter information about buildings, floors and telephone set colors. You must supply values on this screen before you can enter information in the Site Data section of the Station screen. Figure 501: Site Data screen
change site-data SITE DATA USER DEFINITION VALID BUILDING FIELDS
_________ _________ _________ _________ _________
_________ _________ _________ _________ _________
_________ _________ _________ _________ _________
_________ _________ _________ _________ _________
_________ _________ _________ _________ _________
Field descriptions for pages 1, 2 and 3

These pages are available for you to enter descriptive information about the buildings, floors and telephone set colors. You may enter any valid keyboard character. If you want to indicate that a particular floor is in a particular building, you must include this in the floor entry, for example, B301-Fl4.
Station
Station
This section provides descriptions of all of the fields that may appear on Station screens. Some of the fields are used for specific telephone types; others are used for all telephone types. To make it easier to find a specific field, they are listed in alphabetical order by field name. Figure 502: Station screen
change station 1014 STATION Extension: 1014 Type: Port: Name: Lock Messages? n Security Code: Coverage Path 1: Coverage Path 2: Hunt-to Station: BCC: TN: COR: COS: 0 1 1 1 Page 1 of X
STATION OPTIONS Loss Group: Data Module? Speakerphone: Display Language? Model: Survivable GK Node Name:
2 n 2-way English
Personalized Ringing Pattern: 3 Message Lamp Ext: 1014 Mute button enabled? y Expansion Module?
Media Complex Ext: IP Softphone? y Remote Office Phone? y
1409
Screen Reference
Figure 503: Station screen when Type field is XMOBILE (page 1)

change station 1014 STATION Extension: 30016 Type: XMOBILE Name: Lock Messages? n Security Code: Coverage Path 1: Coverage Path 2: Hunt-to Station: BCC: TN: COR: COS: 0 1 1 1 Page 1 of x
STATION OPTIONS XMOBILE Type: EC500 Display Module? n Mobility Trunk Group: Configuration Set: 1 CELL PHONE NUMBER MAPPING Dial Prefix: Cell Phone Number: Mapping Mode: termination Message Lamp Ext: 30016 Message Waiting Type: NONE Calls Allowed: all
Figure 504: Station screen (page 2)

Auto Select Any Idle Appearance? n Coverage Msg Retrieval? y Auto Answer: none Data Restriction? n Idle Appearance Preference? n Restrict Last Appearance? y
Per Station CPN - Send Calling Number? _ Busy Auto Callback without Flash? y Display Client Redirection? n Select Last Used Appearance? n Coverage After Forwarding? _ Multimedia Early Answer? n
_ Recall Rotary Digit? n
Remote Softphone Emergency Calls: as-on-local Direct IP-IP Audio Connections? n Emergency Location Ext: 75001 Always use? n IP Audio Hairpinning? n Precedence Call Waiting? y
Station

add station 1014 STATION SITE DATA Room: Jack: Cable: Floor: Building: Page 3 of X
_______ ___ ___ _______ _______
Headset? Speaker? Mounting: Cord Length: Set Color:
n n d 0_ _____
ABBREVIATED DIALING List1: ________ BUTTON ASSIGNMENTS 1: call-appr 2: call-appr 3: call-appr 4: audix-rec Ext: 4000
List2: _________
List3: _________
5: 6: 7: 8:

change station 1014 STATION FEATURE BUTTON ASSIGNMENTS 1: 2: 3: 4: 5: 6: 7: 8: 9: 10: 11: 12: 13: 14: 15: 16: 17: 18: 19: 20: 21: 22: 23: 24: Page 4 of x
If the Expansion Module field is y, a fifth page appears.
1411
Screen Reference

change station 1014 STATION EXPANSION MODULE BUTTON ASSIGNMENTS 1: 2: 3: 4: 5: 6: 7: 8: 9: 10: 11: 12: 13: 14: 15: 16: 17: 18: 19: 20: 21: 22: 23: 24: Page 5 of x
The standard Station screen field descriptions are listed alphabetically for easy reference.
1-Step Clearing
Valid entries y/n Usage If set to y, the call terminates again at the WCBRI terminal when the user drops from the call.
Abbreviated Dialing List1, List2, List3

You can assign up to 3 abbreviated dialing lists to each telephone. Valid entries enhanced group Usage Allows the telephone user to access the enhanced system abbreviated dialing list. Allows the telephone user to access the specified group abbreviated dialing list. If you enter group, you also must enter a group number. Allows the telephone user to access and program their personal abbreviated dialing list. If you enter personal, you also must enter a personal list number. Allows the telephone user to access the system abbreviated dialing list.
personal
system
Station
Access Code
This field appears when a wireless terminal model number is selected in the Type field. The Access Code is a temporary, shorter version of the complete User Authentication Key (UAK) required by the system when the terminal is first put into service. It is then used to automatically generate a unique UAK for that wireless terminal over-the-air. Valid entries any 5-digit decimal number Usage Default is blank. Enter the 5-digit access code to place the wireless terminal into service.
Active Station Ringing

Defines how call rings to the telephone when it is off-hook. This field does not affect how calls ring at this telephone when the telephone is on-hook. Valid entries continuous single if-busy-single Usage Enter continuous to cause all calls to this telephone to ring continuously. Enter single to cause calls to this telephone to receive one ring cycle and then ring silently. Enter if-busy-single to cause calls to this telephone to ring continuously when the telephone is off-hook and idle and calls to this telephone to receive one ring cycle and then ring silently when the telephone is off-hook and active. Enter silent to cause all calls to this station to just ring silently.
silent
1413
Screen Reference
Adjunct Supervision
Adjunct Supervision appears when the Type field is 500, 2500, k2500, 8110, ops, ds1fd, ds1sa, VRU, VRUFD, or VRUSA. Valid entries y Usage Enter y if an analog disconnect signal is sent automatically to the port after a call terminates. Analog devices (such as answering machines and speakerphones) use this signal to turn the devices off after a call terminates. Set this field to n so hunt group agents are alerted to incoming calls. In a hunt group environment, the disconnect signal blocks the reception of zip tone and incoming call notification by an auto-answer station when a call is queued for the station.
Always Use
This field does not apply to SCCAN wireless telephones, or to extensions administered as type h.323.
Valid entries y
Usage When this field is y: The Remote Softphone Emegency Calls field is hidden. A softphone can register no matter what emergency call handling settings the user has entered into the softphone. If a softphone dials 911, the Emergency Location Extension administered on the Station screen is used. The softphones user-entered settings are ignored. If an IP telephone dials 911, the Emergency Location Extension administered on the Station screen is used. Default value. For more information, see the description for the Emergency Location Extension field on the Station screen.
Assigned Member Ext

The system automatically assigns this extension. This is the extension of the user who has an associated Data Extension button and shares the module.
Station
Assigned Member Name

Display-only field that shows the name associated with the extension shown in the Assigned Member - Ext field.
Att. Call Waiting Indication

Attendant call waiting allows attendant-originated or attendant-extended calls to a busy single-line telephone to wait and sends distinctive call-waiting tone to the single-line user. Must be set to y when the Type field is set to H.323. Valid entries y/n Usage Enter y to assign Attendant Call Waiting to the telephone. You should not set this field to y if the Data Restriction field is y or the Switchhook Flash field is n, or if Data Privacy is enabled for the telephones class of service (COS). If any of these conditions are true, the telephone cannot accept or handle call waiting calls.
Audible Message Waiting

The Audible Message Waiting tone indicates that the user has a waiting message. This field appears only if Audible Message Waiting is set to y on the System-Parameters Customer-Options screen. Note that this field does not control the Message Waiting lamp. Valid entries y/n Usage Enter y if you want the telephone user to receive stutter dial tone when they have a waiting message and they go off-hook.
Audix Name
Specifies which AUDIX is associated with the station. Valid entries Names assigned to an AUDIX adjunct Usage Must contain a user-defined adjunct name that was previously administered in the Node-Names screen.
1415
Screen Reference
Auto Answer
In EAS environments, the auto answer setting on the Agent LoginID screen can override a stations setting when an agent logs in there. Note: For analog stations, if Auto Answer is set to acd and the station is off-hook and idle, only the ACD split/skill calls and direct agent calls auto answer; non-ACD calls receive busy treatment. If the station is active on an ACD call and a non-ACD call arrives, the Agent receives call-waiting tone. Valid entries all Usage Enter all to allow all calls (ACD and non-ACD) terminated to an idle station to be cut through immediately. Does not allow automatic hands-free answer for intercom calls. Enter acd to allow only ACD split /skill calls and direct agent calls to auto answer. If this field is set to acd, Non-ACD calls terminated to a station ring audibly. Enter none to cause all calls terminated to this station to receive an audible ringing treatment. Enter icom to allow a telephone user to answer an intercom call from the same intercom group without pressing the intercom button.
Note:
acd
none icom
Automatic Moves
Automatic Moves allows a DCP telephone to be unplugged from one location and moved to a new location without additional Communication Manager administration. Communication Manager automatically associates the extension to the new port.
! CAUTION:
CAUTION:
When a DCP telephone is unplugged and moved to another physical location, the Emergency Location Extension field must be changed for that extension or the USA Automatic Location Identification data base must be manually updated. If the Emergency Location Extension field is not changed or if the USA Automatic Location Identification data base is not updated, the DID number sent to the Public Safety Network could send emergency response personnel to the wrong location.
Station
Valid entries always
Usage Enter always and the DCP telephone can be moved anytime without additional administration by unplugging from one location and plugging into a new location. Enter once and the DCP telephone can be unplugged and plugged into a new location once. After a move, the field is set to done the next time that routine maintenance runs on the DCP telephone. Use once when moving a large number of DCP phones so each extension is removed from the move list. Use once to prevent automatic maintenance replacement. Enter no to require administration in order to move the DCP telephone. Done is a display-only value. Communication Manager sets the field to done after the telephone is moved and routine maintenance runs on the DCP telephone. Error is a display-only value. Communication Manager sets the field to error, after routine maintenance runs on the DCP telephone, when a non-serialized telephone is set as a movable telephone.
once
no done
error
Auto Select Any Idle Appearance

Valid entries y/n Usage Enter y to allow automatic selection of any idle appearance for transferred or conferenced calls. Communication Manager first attempts to find an idle appearance of the call being transferred or conferenced. If that attempt fails, Communication Manager selects the first idle appearance.
Automatic Selection of DID Numbers

Communication Manager chooses a 2- to 5-digit extension from a predetermined list of numbers and assigns the extension to a hotel room telephone. Valid entries y/n Usage Enter y to use the Automatic Selection of DID Numbers for Guest Rooms feature.
1417
Screen Reference
BCC
Appears when ISDN-PRI or ISDN-BRI Trunks is enabled on the System-Parameters Customer-Options screen. Display-only field set to 0 for stations (that is, indicates voice or voice-grade data). See "Generalized Route Selection" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information on Bearer Capability Classes (BCC) and their ability to provide specialized routing for various types of voice and data calls. The BCC value is used to determine compatibility when non-ISDN facilities are connected to ISDN facilities (ISDN Interworking).
Bridged Call Alerting

If Bridged Call Alerting is n and Per Button Ring Control is n, audible ringing is suppressed for incoming calls on bridged appearances of another telephones primary extension. Valid entries y/n Usage Enter y to enable audible ringing for TEG, PCOL, bridged appearances, or Data Extension calls.
Building
Enter a valid building location. See Site Data on page 1408 for valid entries.
Busy Auto Callback without Flash

Appears on the Station screen for analog telephones, only if the Without Flash field in the ANALOG BUSY AUTO CALLBACK section of the Feature-Related System Parameters screen is set to y. The Busy Auto Callback without Flash field then defaults to y for all analog phones that allow Analog Automatic Callback. Valid entries y/n Usage Enter y to provide automatic callback for a calling analog station without flashing the hook.
Station
Button Assignments
Enter the abbreviated software name to assign a feature button. For a list of feature buttons, see Telephone feature Buttons on page 123. Note: If you want to use Terminal Translation Initialization (TTI), you must assign a call appearance (call-appr) to the first button position. TTI needs the button on the first call appearance to get dial tone.
Note:
Cable
You can use this field to identify the cable that connects the telephone jack to the system. You also can enter this information in the Blank column on the Port Assignment Record.
Caller ID Message Waiting Indication

Appears when the Type field is CallrID. For CallrID type phones or analog phones with Caller ID adjuncts only. Valid entries y/n Usage Enter y to allow aliasing of various non-Avaya phones and adjuncts.
Note:
Note: The Caller ID Message Waiting Indication administration is independent of the administration of LED or NEON-lamp Avaya Communication Manager Message Waiting Indication (MWI). For example, it is possible to administer a Caller ID telephone with the Caller ID Message Waiting Indication field set to n and the Message Waiting Indicator field set to neon.
1419
Screen Reference
Calls Allowed
Appears if the XMOBILE Type field is EC500 and the Mapping Mode field is termination or both. Used to identify the EC500 call filter type for an XMOBILE station. This field allows an XMOBILE station to function as a bridge and still be restricted. Valid entries internal Usage External calls are blocked. Internal calls terminate to the XMOBILE station. Attendant-originated and attendant-delivered calls are not delivered Internal calls are blocked. External calls terminate to the XMOBILE station. All calls terminate to the XMOBILE station. Prevents calls from terminating to the XMOBILE station. Can be used to prevent business-related calls from accruing telephone charges on cell phones that are lost, being transferred to a new user, or being disabled for other business reasons.
external all none
Note:
Note: Interswitch calls on DCS trunks are treated as internal calls. When the Calls Allowed field is set to internal or all, DCS calls are delivered to the cell telephone. When the Calls Allowed field is set to external or none, DCS calls are not delivered. Note: Incoming calls from other EC500 users are internal if office caller ID is enabled for the XMOBILE station associated with the cell telephone. When the Calls Allowed field is set to internal or all, calls from other EC500 users are delivered. When the Calls Allowed field is set to external or none, calls from other EC500 users are not delivered. Note: The calling party receives busy treatment when call filtering blocks calls to a standalone XMOBILE. Calls delivered to standalone XMOBILE stations that are not answered will follow the call coverage or call forwarding paths administered for the standalone XMOBILE.
Note:
Note:
Station
Call Waiting Indication

This allows user, attendant-originated, and outside calls to busy single-line telephone to wait and sends a distinctive call-waiting tone to the single-line user. This feature is denied if Data Restriction is y or Switchhook Flash is n, or if Data Privacy is active by way of the telephone COS assignment. Must be set to y when the Type field is set to H.323. Valid entries y/n Usage Enter y to activate Call Waiting Termination for the telephone.
CDR Privacy
This option allows digits in the called number field of an outgoing call record to be blanked, on a per-station basis. You administer the number of blocked digits system-wide in the Privacy Digits to Hide field on the CDR System Parameters screen. Valid entries y/n Usage Enter y to enable Call Privacy for each station.
Cell Phone Number

Contains the unformatted cell telephones published external number. This field may contain a 3-digit area code plus the 7-digit main number. If the same Cell Phone Number is administered on multiple XMOBILE station screens, then the Dial Prefix associated with each instance of the Cell Phone Number must be the same. Valid entries 0 to 9 Usage Enter 1 to15 digits. Avaya recommends that you enter a full 10-digit Cell Phone Number regardless of whether the cell telephone is local or not. Note that your ARS screen has to be administered to handle this.
1421
Screen Reference
Configuration Set
This field is used to administer the Configuration Set number that contains the call treatment options desired for the XMOBILE station. This field must be administered if:

The XMOBILE Type field is EC500. The Mobility Trunk Group field is a trunk group number and the administered trunk group is non-DECT or non-PHS. The Mobility Trunk Group field is aar or ars.
If the Mobility Trunk Group field is a trunk group number and the administered trunk group is DECT or PHS, this field may be left blank. Valid entries 1 to 10 or blank Usage Enter any value corresponding to the appropriate Configuration Set screen.
COR
Enter a Class of Restriction (COR) number to select the desired restriction.
Cord Length
Enter a number to specify the length of the cord attached to the receiver. This is a free-form entry, and can be in any measurement units.
COS
Enter the desired Class of Service (COS) number to select allowed features.
Country Protocol
Enter the protocol that corresponds to your supported initialization and codesets. The Country Protocol must match any previously-administered endpoint on the same port. Valid entries 1 2 etsi 3 6 Usage United States (Bellcore National ISDN) Australia ETSI (Europe) Japan Singapore
Station
Coverage After Forwarding

This field governs whether an unanswered forwarded call is provided coverage treatment. Valid entries y Usage Coverage treatment is provided after forwarding regardless of the value of the Coverage After Forwarding field on the System Parameters - Call Coverage/Call Forwarding screen. No coverage treatment is provided after forwarding regardless of the value of the Coverage After Forwarding field on the System Parameters - Call Coverage/Call Forwarding screen. Indicates that call processing uses the Coverage After Forwarding field on the System Parameters Call Coverage/Call Forwarding screen. To override the system-wide parameter for a given station, set this field to y or n.
s(ystem)
Coverage Msg Retrieval

Applies if the telephone is enabled for LWC Reception. Valid entries y/n Usage Enter y to allow users in the telephones Coverage Path to retrieve Leave Word Calling (LWC) messages for this telephone.
Coverage Module
Valid entries y Usage Enter y to indicate that a coverage module is connected to the station. Once you enter y, the system displays an additional page that allows you to assign the buttons for the module.
Coverage Path 1 or Coverage Path 2

Enter a coverage-path number or time-of-day table number from a previously-administered Call Coverage Path screen or Time of Day Coverage Table screen. Note: If Modified Misoperation is active (Misoperation Alerting is y on the Feature-Related System Parameters screen), you must assign a Coverage Path to all stations on Communication Manager.
Note:
1423
Screen Reference
CRV Length
Only for ASAI stations. Enter 1 or 2 to indicate the length of CRV for each interface.
Custom Selection of VIP DID Numbers

Custom Selection of VIP DID numbers allows you to select the DID number assigned to a room when a guest checks in. Valid entries y/n Usage Enter y to allow you to select the DID number assigned to a room when a guest checks in.
Data Extension
Enter the extension assigned to the data module.
Data Option
Valid entries analog data module none Usage If a second line on the telephone is administered on the I-2 channel, enter analog. Otherwise, enter data module if applicable or none. See the Terminals and Adjuncts Reference for more information.
Data Restriction
Data restriction provides permanent protection and cannot be changed by the telephone user. Do not assign a Data Restriction if Auto Answer is all or acd. If y, whisper page to this station is denied. Valid entries y/n Usage Enter y to prevent tones, such as call-waiting tones, from interrupting data calls.
Station
Default Dialing Abbreviated Dialing Dial Code

Appears only when the Special Dialing Option is set to default. Enter a list number associated with the abbreviated dialing list. When the user goes off-hook for a data call and presses the Enter button following the DIAL prompt, the system dials the AD number. The data call originator also can perform data-terminal dialing by specifying a dial string that may or may not contain alphanumeric names.
Dial Prefix
Contains the unformatted sequence of digits or characters that are prepended to the cell telephones published cell telephone number before dialing. If the same Cell Phone Number is administered on multiple XMOBILE station screens, then the Dial Prefix associated with each instance of the Cell Phone Number must be the same. Valid entries up to 4 digits: 0 to 9, *, # Usage Enter 1 to 4 digits.

Allows direct audio connections between IP endpoints. Valid entries y/n Usage Enter y to save on bandwidth resources and improve sound quality of voice over IP transmissions.
Display Caller ID
Appears when the Type field is CallrID. For CallrID type phones or analog phones with Caller ID adjuncts only. Valid entries y/n Usage Enter y to allow transmission of calling party information to the Caller ID telephone or adjunct.
1425
Screen Reference
Display Cartridge
For 7404 D phones only. Enter y to indicate there is a display cartridge associated with the station. This displays an additional page to allow you to assign display buttons for the display cartridge.
Display Client Redirection

Only administrable if Hospitality is enabled on the System-Parameters Customer-Options screen. This field affects the telephone display on calls that originated from a station with Client Room Class of Service. Note: For stations with an audix station type, AUDIX Voice Power ports, or ports for any other type of messaging that needs display information, Display Client Redirection must be set to y. Valid entries y Usage When set to y, the redirection information for a call originating from a Client Room and terminating to this station displays. When set to n, this stations display does not show the redirection information for all calls originating from a Client Room (even redirected calls) that terminate to this station. Only the client name and extension (or room, depending on what is administered on the Hospitality screen) display.
Note:
Display Language
Specifies the display language. Valid entries english french italian spanish 1 of 2 Usage Enter the language you want users to see on their displays.
Station
Valid entries user-defined unicode
Usage
Note:
Note: Unicode display is only available for Unicode-supported telephones. Currently, only the 4620SW and 4610SW support Unicode display. For more information on Unicode language displays, see Administering Unicode display on page 181. 2 of 2
Display Module
Valid entries y/n Usage Enter y if this telephone has a display module.
Distinctive Audible Alert

Valid entries y/n Usage Enter y so the telephone can receive the 3 different types of ringing patterns which identify the type of incoming calls. Distinctive ringing may not work properly for off-premises telephones.
Emergency Location Ext

The Emergency Location Ext field defaults to the telephones extension. This extension identifies the street address or nearby location when an emergency call is made. For more information about the use of this field, see the Usage description for the Remote Softphone Emergency Calls field later in this section. Valid entries 1 to 8 digits Usage Enter the Emergency Location Extension for this station.
Note:
Note: On the ARS Digit Analysis Table screen, you must administer 911 to be call type emer or alrt in order for the E911 Emergency feature to work properly.
1427
Screen Reference
Endpt ID
Appears only if Endpt Init is y. Enter a unique 2-digit number (00 to 62) for this endpoint. Each Endpt ID field must have a unique value for each endpoint on the same port. This field provides for multipoint configuration conformance to the Bellcore Terminal Initialization procedures. In these procedures, a multipoint configuration requires the last 2 digits of the Service Profile Identifier (SPID) be between 00 and 63 and be binary unique for each endpoint. For WorldClass BRI (WCBRI) data modules only, this field, combined with the SPID, gives the effective SPID administered into the terminal. Bellcore ISDN-1 requires the SPID programmed into the endpoint contain at least 9 digits. For example, if the SPID is 1234, and Endpt ID is 01, then the SPID administered on the terminal is 000123401. The three leading zeros are necessary to create a 9-digit SPID.
Endpt Init
Endpoint initialization is a procedure, required for multipoint operation, by which User Service Order Profile (USOP) is associated with an endpoint on the ISDN-BRI. This association is made via the SPID, administered into the system, and entered into the ISDN-BRI terminal. For an ISDN-BRI terminal to be operational in a multipoint configuration, both the administered SPID and the SPID programmed into the ISDN-BRI terminal must be the same. Therefore, the SPID of new or reused terminals must be programmed to match the administered SPID value. Appears only if MIM Support is y and indicates the terminals endpoint initialization capability. Valid entries y n Usage Enter y if the terminal supports Bellcore ISDN-1 terminal initialization procedures. Enter n for all other country protocols.
Expansion Module
Valid entries y/n Usage Enter y if this telephone has an expansion module. This will enable you to administer the buttons for the expansion module.
Station
Extension
Displays the extension for this stationthis is either the extension you specified in the station command or the next available extension (if you used add station next). For a virtual extension, enter a valid physical extension or a blank. Blank allows an incoming call to the virtual extension to be redirected to the virtual extensions "busy" or "all" coverage path. Avaya recommends that you consider the display for emergency notification when you complete the Name field on the Station screen. Put the most important identifying information at the beginning of the field. When an emergency call is made and a crisis alert station with a 27-character display is notified, only 17 characters of the name field appear on the first display line, followed by the extension. The second line contains the last 3 characters of the Name field, followed by the word "EMERGENCY." Characters 18 through 24 of the Name field do not appear at all.
Feature Module
Enter y to indicate the station is connected to a feature module. Entering y displays an additional page to allow you to assign feature buttons to the module.
Fixed TEI
This field appears only for ISDN-BRI data modules, NI-BRI phones, WCBRI data modules, and ASAI links. It indicates that the endpoint has a fixed Terminal Endpoint Identifier (TEI). The TEI identifies a unique access point within a service. You must administer TEIs for fixed TEI terminals. However, for terminals with the automatic TEI capability, the system dynamically assigns the TEI. Valid entries y/n Usage Entering y displays the TEI field. For ASAI, enter y.
Floor
Enter a valid floor location. See Translation-ID Number Mismatch Interval (days) on page 1385 for valid entries.
H.320 Conversion
Allows H.320 compliant calls made to this telephone to be converted to voice-only. Because the system can only handle a limited number of conversion calls, you may need to limit the number of telephones with H.320 conversion.
1429
Screen Reference
Headset
Enter y if the telephone has a headset.
Home
This field appears when a wireless terminal model number is selected in the Type field. Valid entries y/n Usage Indicate the roaming status of the wireless user. This field will specify whether the system is the users home or roaming system. The default value for this field is y.
HOT LINE DESTINATION Abbreviated Dialing Dial Code

Appears only when Special Dialing Option is hot-line. Use Hot Line Service when very fast service is required and when you use a telephone only for accessing a certain facility. Hot Line Service allows single-line telephone users, by simply lifting the handset, to automatically place a call to a preassigned destination (extension, telephone number, or feature access code). The Hot Line Service destination number is stored in an Abbreviated Dialing List. When the user goes off-hook on a Data Hot Line call, the system dials the AD number. A Direct Department Calling (DDC), a Uniform Call Distribution (UCD), a Terminating Extension Group (TEG) extension, or any individual extension within a group can be a Hot Line Service destination. Also, any extension within a DDC group, UDC group, or TEG can have Hot Line Service assigned. Loudspeaker Paging Access can be used with Hot Line Service to provide automatic access to paging equipment.
HOT LINE DESTINATION Abbreviated Dialing List Number

Enter the abbreviated dialing list where you stored the hotline destination number.
HOT LINE DESTINATION Dial Code

Enter the dial code in the specified abbreviated dialing list where you stored the hotline destination number.
Station
Hunt-to Station
Enter the extension the system should hunt to for this telephone when the telephone is busy. This field allows you to create a station hunting chain (by assigning a hunt-to station to a series of phones).
Idle Appearance Preference

Indicate which call appearance is selected when the user lifts the handset and there is an incoming call. Valid entries y n Usage If you enter y, the user connects to an idle call appearance instead of the ringing call. If you enter n, the Alerting Appearance Preference is set and the user connects to the ringing call appearance.
Ignore Rotary Digits

If this field is y, the short switch-hook flash (50 to 150) from a 2500-type set is ignored. Valid entries y n Usage Enter y to indicate that rotary digits from the set should be ignored. Enter n to make sure they are not ignored.
IPEA
This field appears when a wireless terminal model number is selected in the Type field. Valid entries 9-character hexadecimal number Usage International Portable Equipment Identifier. Enter the unique ID number of the wireless terminal.
1431
Screen Reference
Allows IP endpoints to be connected through the IP circuit pack in the server. Valid entries y/n Usage Enter y to allow IP endpoints to be connected through the IP circuit pack in the server/switch in IP format, without going through the Avaya DEFINITY TDM bus.
IP Softphone
Appears only for DCP station types and IP Telephones. Valid entries y/n Usage Enter y indicate that this extension is either a PC-based multifunction station or part of a telecommuter complex with a call-back audio connection.

Indicates the type of transmission facilities to be used for ISDN calls originated from this endpoint. The field does not display for voice-only or BRI stations. Valid entries restricted Usage If you set to restricted, either restricted or unrestricted transmission facilities are used to complete the call. A restricted facility is a transmission facility that enforces 1s density digital transmission (that is, a sequence of 8 digital zeros are converted to a sequence of 7 zeros and a digital 1). If you set to unrestricted, only unrestricted transmission facilities are used to complete the call. An unrestricted facility is a transmission facility that does not enforce 1s density digital transmission (that is, digital information is sent exactly as is).
unrestricted
Station
Lock Messages
Valid entries y/n Usage Enter y to restrict other users from reading or canceling the voice messages or retrieving messages via Voice Message Retrieval.
Loss Group
This field determines which administered 2-party row in the loss plan applies to each station. Does not appear for stations that do not use loss (for example, x-mobile stations and MASI terminals). Valid entries 1 to 17 Usage Shows the index into the loss plan and tone plans.
LWC Activation
Valid entries y/n Usage Enter y to allow internal telephone users to leave short LWC messages for this extension. If the system has hospitality, enter y for guest-room telephones if the extension designated to receive failed wakeup messages should receive LWC messages that indicate the wakeup calls failed. Enter y if LWC Reception is audix.
LWC Log External Calls

Appears only where the LWC Reception field is available. When external calls are not answered, Communication Manager keeps a record of up to 15 calls (provided information on the caller identification is available) and the telephones message lamp lights. The telephone set displays the names and numbers of unsuccessful callers. Valid entries y/n Usage Enter y to make unanswered external call logs available to end-users. Each record consists of the latest call attempt date and time.
1433
Screen Reference
LWC Reception
Valid entries audix none spe Usage Enter audix if the messages are stored on the Audio Information Exchange System. Enter none if LWC messages will not be stored. Enter spe if LWC messages are stored in the system or on the switch processor element (spe).
Mapping Mode
Controls the mode of operation in which the cell telephone will operate when mapped to this XMOBILE extension. An XMOBILE station can be bridged to a deskset. These restrictions/ modes exist because the COR of a bridge is ignored; instead the principals COR is used. This field allows an XMOBILE station to function as a bridge and still be restricted. When a cell telephone is mapped to more than one XMOBILE station, then only one of the mapped XMOBILE station may have origination or both as its Mapping Mode. Therefore, only one of the XMOBILE stations mapped to the cell telephone number is permitted to originate calls. Valid entries both Usage The cell telephone can be used to originate and terminate calls from its associated XMOBILE extension. This is the default when the XMOBILE Type field is PHS or DECT. The XMOBILE station is disabled administratively and cannot originate and terminate calls from its associated internal extension. The cell telephone may be used only to originate calls from its associated internal XMOBILE extension by dialing into the office server running Communication Manager. The cell telephone may be used only to terminate calls from its associated internal XMOBILE extension. This is the default when the XMOBILE Type field is EC500.
none
origination
termination
Station
Map-to Station
This is the physical telephone used for calls to a virtual extension. Do not use an xmobile, xdid or another virtual extension. Valid entries Valid extension number Usage Enter the extension of the physical telephone used for calls to a virtual extension.
Media Complex Ext

When used with Multi-media Call Handling, indicates which extension is assigned to the data module of the multimedia complex. Users can dial this extension to place either a voice or a data call, and voice conversion, coverage, and forwarding apply as if the call were made to the 1-number. For an IP Telephone or an IP Softphone, this is the extension already administered as an H.323 station type. You can administer this field if the IP Station field on the System-Parameters Customer-Options screen is y. Valid entries A valid BRI data extension H.323 station extension Usage For MMCH, enter the extension of the data module that is part of this multimedia complex. For 4600 series IP Telephones, enter the corresponding H.323 station. For IP Softphone, enter the corresponding H.323 station. If you enter a value in this field, you can register this station for either a road-warrior or telecommuter/Avaya IP Agent application. Leave this field blank for single-connect IP applications.
blank
Message Lamp Ext

Enter the extension of the station you want to track with the message waiting lamp.
1435
Screen Reference
Message Server Name

Specifies which Message Server is associated with the station. Valid entries Names administered in alphabetical order Usage Must contain a user-defined adjunct name that was previously administered in the Node-Names screen.
Message Waiting Indicator

This field appears only for ISDN-BRI data modules and for 500, 2500, K2500, 7104A, 6210, 6218, 6220, 8110, H.323 and VRU telephones. (This field is independent of the administration of the Caller ID Message Waiting Indication for CallrID phones.) Must be set to a value other than none when the Type field is set to H.323. Valid entries led neon none Usage Enter led if the message waiting indicator is a light-emitting diode (LED). Enter neon if the message waiting indicator is a neon indicator. Default. No message waiting indicator is selected.
MIM Mtce/Mgt
Indicates if the telephone supports MIM Maintenance and Management capabilities other then endpoint initialization. Appears only if MIM Support is y.
MIM Support (Management Information Message Support)

This field appears only for ISDN-BRI data modules and ASAI. This field supports MIM endpoint initialization (SPID support) and other Maintenance or Management capabilities. Valid entries y n Usage Enter y to display Endpt Init and MIM Mtce/Mgt. Enter n for ASAI.
Station
Mobility Trunk Group

This field associates the XMOBILE station to a trunk. Valid entries 1 to x (where x is 666) for DEFINITY R 2000 for S8700 or S8710 IP Connect and S8700 or S8710 Multi-Connect 99 for DEFINITY CSI, S8300 Media Server blank aar Usage Enter a valid trunk group number for mobility routing. This trunk group is used for routing. The Configuration Set field may be blank if the trunk group is DECT or PHS. If the trunk group is non-DECT or non-PHS, administer the Configuration Set field.
The routing capabilities of Communication Manager will be used to direct the call to an ISDN trunk. If no ISDN trunk is available, the call will not be extended out of the media server. It will provide ringback to the calling company and may eventually go to coverage. The routing capabilities of Communication Manager will be used to direct the call to an ISDN trunk. If no ISDN trunk is available, the call will not be extended out of the media server. It will provide ringback to the calling company and may eventually go to coverage.
ars
Model
This field appears only for NI-BRI telephones. Valid entries L-3 Communication STE Tone Commander Other Usage The NI-BRI telephone is a model L-3 Communication STE. The NI-BRI telephone is a model 6210 and 6220 Tone Commander. The NI-BRI telephone is another model (for example, a Nortel 5317T).
1437
Screen Reference
Multimedia Early Answer

Allows you to establish multimedia early answer on a station-by-station basis. Valid entries y/n Usage If this station will receive coverage calls for multimedia complexes, but is not multimedia-capable, enter y to ensure that calls are converted and talk path is established before ringing at this station.
Mute Button Enabled

Valid entries y/n Usage Enter y to allow the user to use the Mute button on this telephone.
MWI Served User Type

Controls the auditing or interrogation of a served users message waiting indicator (MWI). Valid entries fp-mwi qsig-mwi blank Usage Use if the station is a served user of an fp-mwi message center. Use if the station is a served user of a qsig-mwi message center. Leave this field blank if you do not want to audit the served users MWI or if the user is not a served user of either an fp-mwi or qsig-mwi message center.
Name
Enter a name for the person associated with this telephone or data module. The system uses the Name field to create the system Directory. Note: For 4620SW or 4610SW telephones, the Name field is supported by Unicode language display. For more information on Unicode language display, see Administering Unicode display on page 181.
Note:
Station
Off Premises Station

Analog phones only. Valid entries y Usage Enter y if this telephone is not located in the same building with the system. If you enter y, you must complete R Balance Network. Enter n if the telephone is located in the same building with the system.
PCOL/TEG Call Alerting

Appears only for 510 telephones. Valid entries y/n Usage Enter y to alert the station for Personal CO Line/ Terminating Extension Group calls.
Per Button Ring Control

Valid entries y Usage Enter y to allow users to select ring behavior individually for each call-appr, brdg-appr, or abrdg-appr on the station and to enable Automatic Abbreviated and Delayed ring transition for each call-appr on the station. Also, enter y if you do not want the system to automatically move the line selection to a silently alerting call unless that call was audibly ringing earlier. Enter n if you want calls on call-appr buttons to always ring the station and calls on brdg-appr or abrdg-appr buttons to always ring or not ring based on the Bridged Call Alerting field value. Also, enter n if you want the system to move line selection to a silently alerting call if there is no call audibly ringing the station.
1439
Screen Reference
Personalized Ringing Pattern

Personalized Ringing allows users of some telephones to have one of 8 ringing patterns for incoming calls. Users working closely in the same area can each specify a different ringing pattern. This enables the users to distinguish their own ringing telephone from other telephones in the same area. For virtual stations, this field dictates the ringing pattern on its mapped-to physical telephone. Enter a Personalized Ringing Pattern. (L = 530 Hz, M = 750 Hz, and H = 1060 Hz). Valid entries 1 2 3 4 5 6 7 8 Usage MMM (standard ringing) HHH LLL LHH HHL HLL HLH LHL
Per Station CPN - Send Calling Number

Valid entries y Usage All outgoing calls from the station will deliver the Calling Party Number (CPN) information as "Presentation Allowed." No CPN information is sent for the call. Outgoing non-DCS network calls from the station will deliver the Calling Party Number information as "Presentation Restricted." The sending of CPN information for calls is controlled by any administration on the outgoing trunk group the calls are carried on.
n r
blank
Station
Port
Enter 7 characters to specify a port, or an x. If this extension is registered as an IP endpoint, this field will display sXXXXXX, where XXXXXX is the number of previously registered IP stations. For example, if there are 312 IP sets already registered when you register, your extension would get port s000313. Valid entries 01 to 44 (DEFINITY R) 01 to 03 (DEFINITY SI) A to E 01 to 20 01 to 32 x Third character is the carrier Fourth and fifth characters are the slot number Sixth and seventh characters are the circuit number Indicates that there is no hardware associated with the port assignment since the switch was set up, and the administrator expects that the extension would have a non-IP set. Or, the extension had a non-IP set, and it dissociated. Use x for AWOH and CTI stations, as well as for SBS Extensions. Indicates that there is no hardware associated with the port assignment since the switch was set up, and the administrator expects that the extension would have an IP set. This is automatically entered for certain IP station set types, but can be entered for a DCP set with softphone permissions. This changes to the s00000 type when the set registers. Usage First and second numbers are the cabinet number
IP
For DCP sets, the port can only be assigned once. ISDN-BRI provides a multipoint configuration capability that allows a previously assigned port to be specified more than once as follows: 2 stand-alone voice endpoints, 2 stand-alone data endpoints, or 1 integrated voice and data endpoint. However, for the following cases, the port is assumed to be fully assigned: - Maximum number of users (currently 2) are assigned on the port. - One of the users on the port is a fixed TEI station. - One of the users on the port has B-channel voice and B-channel data capability. - One of the users on the port has no SPID assigned, which includes telephones that have no SPID initialization capability. - This field is display-only for H.323 set types and 4600 set types. The system assigns an "IP" when the station is first administered.
1441
Screen Reference
Note:
Note: Port 1720 is turned off by default to minimize denial of service situations. This applies to all IP softphones release 5.2 or later. You can change this setting, if you have root privileges on the system, by typing the command: /opt/ecs/ sbin ACL 1720 on or off.
Precedence Call Waiting

Valid entries y/n Usage Enter y to activate Precedence Call Waiting for this station.
R Balance Network
Valid entries y n Usage Enter y to select the R Balance Capacitor network. In all other cases except for those listed under n, enter y. Enter n to select the standard resistor capacitor network. You must complete this field if Off-Premise Station is y. Enter n when the station port circuit is connected to terminal equipment (such as SLC carriers or impedance compensators) optioned for 600-ohm input impedance and the distance to the equipment from the system is less than 3,000 feet.
Recall Rotary Digit

This field only appears if type is 500 or 2500. Valid entries y/n Usage Enter y to allow the user of a rotary telephone to dial the administered Recall Rotary Digit to receive recall dial tone. This will enable this user to perform conference and transfer operations. You establish the Recall Rotary Digit on the Feature-Related System Parameters screen.
Station
Redirect Notification
Valid entries y/n Usage Enter y to give a half ring at this telephone when calls to this extension are redirected (via Call Forwarding or Call Coverage). Enter y if LWC Reception is audix.
Remote Office Phone

Valid entries y/n Usage Enter y to use this station as an endpoint in a remote office configuration.
Remote Softphone Emergency Calls

Use this field to tell Communication Manager how to handle emergency calls from the IP telephone. This field appears when either the IP Softphone field or the Remote Office Station field is set to y on the Station screen.
! CAUTION:
CAUTION:
1443
Screen Reference
Valid entries as-on-local
Usage Type as-on-local to achieve the following results:
If the administrator chooses to leave the Emergency Location Extension fields (that correspond to this stations IP address) on the IP Address Mapping screen blank, the value as-on-local sends the extension entered in the Emergency Location Extension field in the Station screen to the Public Safety Answering Point (PSAP). If the administrator populates the IP Address Mapping screen with emergency numbers, the value as-on-local functions as follows:
If the Emergency Location Extension field in the Station screen is the same as the Emergency Location Extension field in the IP Address Mapping screen, the value as-on-local sends the extension to the Public Safety Answering Point (PSAP). If the Emergency Location Extension field in the Station screen is different from the Emergency Location Extension field in the IP Address Mapping screen, the value as-on-local sends the extension in the IP Address Mapping screen to the Public Safety Answering Point (PSAP).
block
Enter block to prevent the completion of emergency calls. Use this entry for users who move around but always have a circuit-switched telephone nearby, and for users who are farther away from the media server or switch than an adjacent area code served by the same 911 Tandem office. When users attempt to dial an emergency call from an IP Telephone and the call is blocked, they can dial 911 from a nearby circuit-switched telephone instead. 1 of 2
Station
Valid entries cesid
Usage Enter cesid to allow Communication Manager to send the CESID information supplied by the IP Softphone to the PSAP. The end user enters the emergency information into the IP Softphone. Use this entry for IP Softphones with road warrior service that are near enough to the media server or switch that an emergency call routed over the its trunk reaches the PSAP that covers the server or switch. If the media server or switch uses ISDN trunks for emergency calls, the digit string is the telephone number, provided that the number is a local direct-dial number with the local area code, at the physical location of the IP Softphone. If the media server or switch uses CAMA trunks for emergency calls, the end user enters a specific digit string for each IP Softphone location, based on advice from the local emergency response personnel. Enter option to allow the user to select the option (extension, block, or cesid) that the user selected during registration and the IP Softphone reported. Use this entry for extensions that may be swapped back and forth between IP Softphones and a telephone with a fixed location. The user chooses between block and cesid on the softphone. A DCP or IP telephone in the office automatically selects extension. 2 of 2
option
Restrict Last Appearance

Valid entries y/n Usage Enter y to restrict the last idle call appearance for incoming priority calls and outgoing call originations only.
1445
Screen Reference
Room
Valid entries Up to 10 characters Up to 5 characters Usage To identify the telephone location. To identify the guest room number, if this station is one of several to be assigned a guest room and the Display Room Information in Call Display is y on the Hospitality-Related System Parameters screen.
Security Code
Enter the security code required by users for specific system features and functions, including the following: Personal Station Access, Redirection of Calls Coverage Off-Net, Leave Word Calling, Extended Call Forwarding, Station Lock, Message Retrieval, Terminal Self-Administration, and Demand Printing. The required security code length is determined by Minimum Security Code Length on the Feature-Related System Parameters screen.
Select Last Used Appearance

Valid entries y Usage Enter y to indicate a stations line selection is not to be moved from the currently selected line button to a different, non-alerting line button. If you enter y, the line selection on an on-hook station only moves from the last used line button to a line button with an audibly alerting call. If there are no alerting calls, the line selection remains on the button last used for a call. Enter n so the line selection on an on-hook station with no alerting calls can be moved to a different line button, which may be serving a different extension.
Station
Service Link Mode

The service link is the combined hardware and software multimedia connection between an Enhanced mode complexs H.320 DVC system and a server running Avaya Communication Manager which terminates the H.320 protocol. When the user receives or makes a call during a multimedia or IP Softphone or IP Telephone session, a "service link" is established. Valid entries as-needed Usage Use this setting for most multimedia, IP Softphone, or IP Telephone users. Setting the Service Link Mode to as-needed leaves the service link connected for 10 seconds after the user ends a call so that they can immediately place or take another call. After 10 seconds the link is dropped and a new link would have to be established to place or take another call. Use permanent for busy call center agents and other users who are constantly placing or receiving multimedia, IP Softphone, or IP Telephone calls. In permanent mode, the service link stays up for the duration of the multimedia, IP Softphone, or IP Telephone application session.
permanent
Set Color
Enter a valid set color as defined in the Signaling Group Administered NCA TSC Assignments page screen. Valid entries include the following colors: beige, black, blue, brown, burg (burgundy), gray, green, ivory, orng (orange), red, teak, wal (walnut), white, and yel (yellow).
1447
Screen Reference
Speakerphone
This field controls the behavior of speakerphones. Valid entries 1-way 2-way grp-listen Usage Enter 1-way to indicate that you want the speakerphone to be listen-only. Enter 2-way to indicate that you want the speakerphone to be both talk and listen. Group Listen works with only 6400-series and 2420/2410 phones. Group Listen allows a telephone user to talk and listen to another party with the handset or headset while the telephones 2-way speakerphone is in the listen-only mode. Others in the room can listen, but cannot speak to the other party via the speakerphone. The person talking on the handset acts as the spokesperson for the group. Group Listen provides reduced background noise and improves clarity during a conference call when a group needs to discuss what is being communicated to another party.
none
Special Dialing Option

This field identifies the type of dialing for calls when this data module originates calls. Valid entries hot-line default blank For regular (normal) keyboard dialing. Usage
SPID (Service Profile Identifier)

Enter a variable length parameter. This field appears only if the Endpt Init field is y. The SPID is a numeric string, which means that the value of 00 is different from 000. The SPID must be different for all terminals on the BRI and from the Service SPID. The SPID should always be assigned. If the SPID is not assigned for the first BRI on a port, any other BRI assignment to that port are blocked. Note: If you have set the Port field to X for an ISDN-BRI extension and intend to use Terminal Translation Initialization (TTI) to assign the port, then the SPID number must equal the station number.
Note:
Station
Survivable GK Node Name

Appears only when the Type field is 46xx.This will cause ACM call processing to make an entry with the "survivable GK node name" at the bottom of the AlternateGK list. This will be sent down as a RAS message at registration time. Valid entries IP node name or blank Usage Enter any valid IP node name as administered on the IP Node Names screen to allow the station to be registered as an IP telelphone, associated to an H.323 gateway that is capable of supporting a gatekeeper in survivable mode. Default is blank.
Switchhook Flash
Must be set to y when the Type field is set to H.323. Valid entries y Usage Enter y to allow users to use the switchhook flash function to activate Conference/Transfer/Hold and Call Waiting. Enter n to disable the flash function so that when the switchhook is pressed while active on a call, the call drops. If this field is n, you must set Call Waiting Indication to n.
TEI
Appears only when the Fixed TEI field is y. Valid entries 0 to 63 Usage 1 or 2-digit number
1449
Screen Reference
Tests
Valid entries y n Usage Enter y to enable port maintenance tests. If the equipment (dictaphone) connected to the port does not support these tests, you must enter n.
TN
Enter the Tenant Partition number. Also, SBS Extensions may be partitioned.
Type
For each station that you want to add to your system, you must specify the type of telephone in the Type field. This is how you distinguish between the many different types of telephones. The following table lists the telephones, virtual phones, and personal computers that you can administer on Avaya Communication Manager. To administer telephones that are not in the table, use the Alias Station screen. Note: You cannot change an analog telephone administered with hardware to a virtual extension if TTI is y on the Feature-Related System Parameters screen. Contact your Avaya representative for more information. Table 15: Telephones 1 of 5 Telephone type Single-line analog Model 500 2500, 2500 w/ Message Waiting Adjunct 6210 6211 6218 6219 6220 6221 Administer as 500 2500 6210 6210 6218 6218 6220 6220 1 of 5
Note:
Station
Table 15: Telephones 2 of 5 Telephone type Model Analog telephone w/Caller ID 7101A, 7102A 7103A Programmable and Original 7104A 8110 DS1FD 7302H, 7303H VRU (voice response unit) with C&D tones VRU without C&D tones Single-line DS1/DSO (Lineside T1/DS1) DS1 device without forward disconnect VRU with forward disconnect without C&D tones VRU with forward disconnect without C&D tones Terminals 510D 515BCT Multiappearance hybrid 7303S 7305H 7305S 7309H 7313H 7314H 7315H 7316H 7317H Administer as CallrID 7101A 7103A 7104A 8110 DS1FD 7303S VRU 2500 ops ds1fd or ds1sa
VRUFD or VRUSA
510 515 7303S, 7313H 7305S 7305S, 7316H, 7317H 7309H, 7313H 7313H 7314H 7315H 7316H 7317H 2 of 5
1451
Screen Reference
Table 15: Telephones 3 of 5 Telephone type Multiappearance digital Model 2402 2410 2420 6402 6402D 6408 6408+ 6408D 6408D+ 6416D+ 6424D+ 7401D 7401+ 7403D 7404D 7405D 7406D 7406+ 7407D 7407+ 7410D 7410+ 7434D 7444D 8403B 8405B 8405B+ Administer as 2402 2410 2420 6402 6402D 6408 6408+ 6408D 6408D+ 6416D+ 6424D+ 7401D 7401+ 7403D 7404D 7405D 7406D 7406+ 7407D 7407+ 7410D 7410+ 7434D 7444D 8403B 8405B 8405B+ 3 of 5
Station
Table 15: Telephones 4 of 5 Telephone type Model 8405D 8405D+ 8410B 8410D 8411B 8411D 8434D CALLMASTER I CALLMASTER II, III, IV CALLMASTER VI IDT1 IDT2 IP Telephone 4601 4602 4606 4610 4612 4620 IP (G3 hardware) 4620SW IP (G3.5 hardware) 4624 IP SoftPhone Road-warrior application Native H.323 Single-connect ISDN-BRI station Any NI-BRI (N1 and N2) telephone Administer as 8405D 8405D+ 8410B 8410D 8411B 8411D 8434D 602A1 603A1, 603D1, 603E1, 603F1 606A1 7403D 7406D 4601 4602 4606 4610 4612 4620 4620 4624 H.323 or DCP type H.323 H.323 or DCP type asai NI-BRI 4 of 5
1453
Screen Reference
Table 15: Telephones 5 of 5 Telephone type Model 7505D 7506D 7507D 8503D 8510T 8520T Personal computer (voice/data) Test Line No hardware assigned at the time of administration. 6300/7300 6538/9 ATMS Administer as 7505D 7506D 7507D 8503D 8510T 8520T PC Constellation 105TL XDID (use when Avaya Communication Manager later assigns a DID number to this station) XDIDVIP (use when the administrator later assigns a DID number to this station) virtual (use to map this and other extensions to one physical telephone) asai link computer telephony adjunct link any digital set CTI station CTI XMOBILE ISDN-BRI data module SBS Extension CTI station EC500, DECT, PHS 7500 SBS test extension (no hardware) K2500 asai adjlk same as "Multiappearance Digital" see table above CTI CTI XMOBILE 7500 sbs 5 of 5
Key telephone system interface ASAI
AWOH
Station
XID
Appears only for an ISDN-BRI data module or an ASAI link. Used to identify Layer 2 XID testing capability.
XMOBILE Type
When the Type field is XMOBILE, the Mobility Trunk Group field must be administered. Valid entries DECT EC500 PHS Usage For the DECT Access System or the AGCS (ROAMEO) IS-136 (TDMA cellular). For any public cellular networks. For the DENSO 300M.
1455
Screen Reference

This screen sets the system-wide parameters for call coverage and call forwarding.

Figure 508: System-Parameters Call Coverage/Call Forwarding screen
change system-parameters coverage-forwarding SYSTEM PARAMETERS -- CALL COVERAGE / CALL FORWARDING CALL COVERAGE/FORWARDING PARAMETERS Local Cvg Subsequent Redirection/CFWD No Ans Interval (rings): Off-Net Cvg Subsequent Redirection/CFWD No Ans Interval (rings): Coverage - Caller Response Interval (seconds): Threshold for Blocking Off-Net Redirection of Incoming Trunks Calls: COVERAGE Keep Held SBA at Coverage Point? External Coverage Treatment for Transferred Incoming Trunk Calls? Immediate Redirection on Receipt of PROGRESS Inband Information? Maintain SBA At Principal? QSIG VALU Coverage Overrides QSIG Diversion with Rerouting? Station Hunt Before Coverage? FORWARDING Call Forward Override? _ Coverage After Forwarding? _ _ _ _ _ _ n page 1 of x
_ _ _ 1
CALL COVERAGE / FORWARDING PARAMETERS

Coverage - Caller Response Interval (seconds)
The time in seconds the caller (internal caller only) has before a call redirects to the called partys first coverage point. The calling party either can hang up, use Leave Word Calling, or press the Go to Cover button during this time interval. Valid entries 0 to 10 Usage Enter the time in seconds the caller (internal caller only) has before a call redirects to the called partys first coverage point.
Local Cvg Subsequent Redirection/CFWD No Ans Interval (rings)

This field specifies:
the number of rings applied at a local coverage point before a call redirects to the next coverage point the number of rings applied at the principal before a call forwards when Call Forwarding Busy/Dont Answer is activated. Valid entries 1 to 99 Usage See note below.
Off-Net Cvg Subsequent Redirection/CFWD No Ans Interval (rings)

This field specifies:
the number of rings applied at an off-net coverage point before a call is redirected to the next coverage point the number of rings applied at an off-net forwarded-to destination before the call is redirected to coverage. Valid entries 1 to 99 Usage See note below.
1457
Screen Reference
Note:
Note: When ringing local destinations (say in an office environment), a short interval often is appropriate because the intended party either is near the telephone or not present. However, when ringing off-net locations, you cannot assume how near the intended party is to the telephone. If the call is left at an off-net destination for only a short interval, the call may be redirected to the next destination before the intended party has any real chance of answering the call.
Threshold for Blocking Off-Net Redirection of Incoming Trunk Calls

This field applies for those occasions when an incoming call to a station redirects off-net. At that time, the Call Forward timer activates to block any further incoming calls to that station from being redirected off-net until the timer expires. Valid entries 1 to 7 n (all) Usage The number of allowed calls to be routed off-net before blocking commences. Call processing never activates the Call Forward timer. Therefore, any number of calls to a principal may be redirected off-net.
COVERAGE
External Coverage Treatment for Transferred Incoming Trunk Calls
This field governs how an transferred incoming trunk call is handled if the call redirects to coverage. Valid entries y n Usage Enter y to allow external coverage treatment for incoming trunk calls that redirect to coverage. Enter n to allow internal coverage treatment for incoming trunk calls that redirect to coverage
Immediate Redirection on Receipt of PROGRESS Inband Information

This field appears only if one of the following is true:
The Coverage of Calls Redirected Off-Net Enabled field on the System Parameters Coverage/Forwarding screen is y. The Value-Added Avaya (VALU) field on the System-Parameters Customer-Options, Page 6, screen is y.
This field pertains only to CCRON and QSIG VALU coverage calls redirected over end-to-end ISDN facilities. Some cellular telephone providers send an ISDN PROGRESS message with the Progress Indicator field set to inband information when a cellular telephone is unavailable to receive a call. In these circumstances, the message indicates that an announcement is being played to the originating party and we should move the call immediately to the next available coverage point. However, a PROGRESS message with a Progress Indicator of inband information may be received for reasons other than an unavailable cellular telephone. In this case, you probably do not want to redirect the call to the next coverage point. There is no way for Avaya Communication Manager to know the actual intent of such a PROGRESS message, yet you may choose how the system should handle this message. It is essentially an educated, but blind, choice and you should be aware that there will be instances when this choice leads to inappropriate call handling. Avaya Communication Manager queries this field on receipt of a qualifying PROGRESS message and acts according to your instruction on how to treat it. As a guide, users in European countries following the ETSI standard and redirecting to GSM cellular phones may want to consider setting this field to y. In the United States, PROGRESS messages with the Progress Indicator field set to inband information are sent for a variety of reasons not associated with unavailable cell phones and you should set this field to n. Valid entries y n Usage Immediately redirect an off-net coverage/forwarded call to the next coverage point. Do not immediately redirect an off-net coverage/ forwarded call to the next coverage point.
1459
Screen Reference
Keep Held SBA at Coverage Point

This field governs how a covering user who has placed an answered coverage call on hold is treated if the original principal bridges onto the call. Valid entries y Usage Keeps the coverage party on the call. The coverage party remains on hold, but may enter the call along with the principal and the calling party. Drops the coverage party from the call.
Maintain SBA At Principal

Allows a user to maintain a simulated bridged appearance when a call redirects to coverage. Valid entries y Usage Enter y to maintain a simulated bridged appearance (SBA) on the principals telephone when a call redirects to coverage. DCS with rerouting will not be attempted after coverage. When set to n, no SBA is maintained on the principals telephone. DCS with rerouting will be attempted, and if successful, the principal will lose the bridged appearance and the ability to bridge onto the coverage call.
QSIG VALU Coverage Overrides QSIG Diversion with Rerouting This field appears if, on the System-Parameters Customer-Options screen, the Basic Supplementary Services and Supplementary Services with Rerouting fields are both set to y. This field specifies whether, with both QSIG Diversion with Rerouting and QSIG VALU turned on, the Coverage After Forwarding option on the Station screen will work for a user for calls that go to remote coverage. Normally, with QSIG Diversion with Rerouting turned on, the local system passes control of a forwarded call to the remote QSIG media server or switch on which the forwarding destination resides. In this case, the forwarded call cannot return to coverage for the user who originally received the call, even when the remote destination is busy or does not answer.
However, you can enter y in this field to have QSIG VALU call coverage take precedence. In this case, if the Coverage After Forwarding option on the Station screen is enabled for a user, then QSIG Diversion with Rerouting is not be attempted. Valid entries y/n Usage Enter y to allow Coverage After Forwarding to work when it is activated on a users Station screen and Diversion with Rerouting is also turned on.
Station Hunt Before Coverage

This field allows you to choose whether a call to a busy station performs station hunting before going to coverage. Valid entries y/n Usage Enter y to use Station Hunt Before Coverage.
FORWARDING
Call Forward Override
This field specifies how to treat a call from a forwarded-to party to the forwarded-from party. Valid entries y Usage Overrides the Call Forwarding feature by allowing a forwarded-to station to complete a call to the forwarded-from station. Directs the system to forward calls to a station even when they are from the forwarded-to party.
1461
Screen Reference
Coverage After Forwarding

This field governs whether an unanswered forwarded call is provided coverage treatment. Valid entries y n Usage Coverage treatment is provided to unanswered forwarded calls. No coverage treatment is provided to unanswered forwarded calls. The call remains at the forwarded-to destination.

Figure 509: System-Parameters Coverage-Forwarding screen
change system-parameters coverage-forwarding SYSTEM PARAMETERS -- CALL COVERAGE / CALL FORWARDING COVERAGE OF CALLS REDIRECTED OFF-NET (CCRON) Coverage Of Calls Redirected Off-Net Enabled? Activate Answer Detection (Preserves SBA) On Final CCRON Cvg Point? Ignore Network Answer Supervision? Disable call classifier for CCRON over ISDN trunks? Disable call classifier for CCRON over SIP trunks? page 2 of x
y y y n n
COVERAGE OF CALLS REDIRECTED OFF-NET (CCRON)

Activate Answer Detection (Preserves SBA) On Final CCRON Cvg Point
This field appears only if the Coverage of Calls Redirected Off-Net Enabled field on this screen is y. When the system redirects a call off-net at the final coverage point in a coverage path, the system can apply no further coverage treatment even if the call is unanswered. The only reason for activating answer detection on such a call is to maintain the simulated bridged appearance (SBA) on the principals telephone that allows the principal to answer or bridge onto the call. However, when the system monitors the call through use of a call classifier port, there is an inherent cut-through delay following the detection of answer at the far end. This field has no consequence when the off-net call is carried end-to-end by ISDN facilities; the SBA is maintained and there is no cut-through delay.
Valid entries y n
Usage Directs the system to maintain a simulated bridged appearance on the principal when redirecting to a final off-net coverage point. Allows the system to drop the SBA on the principals telephone when the call redirects off-net at the last coverage point, eliminating the cut-through delay inherent in CCRON calls, but sacrificing the principals ability to answer the call.
Coverage Of Calls Redirected Off-Net Enabled

This field allows you to enable/disable the Coverage of Calls Redirected Off-Net (CCRON) feature. This field provides a quick means of disabling this feature if the demand on the call classifier port resources degrades other services provided by Communication Manager. To set this field to y, first set the Coverage Of Calls Redirected Off-net field on the System-Parameters Customer-Options screen to y. The Coverage of Calls Redirected Off-Net field on this screen must be y to administer this field. Valid entries y Usage Avaya Communication Manager monitors off-net coverage/forwarded calls and provides further coverage treatment for unanswered calls. Avaya Communication Manager does not monitor off-net coverage/forwarded calls. No further coverage treatment is provided if such calls are unanswered.
Disable call classifier for CCRON over ISDN trunks

When a CCRON call routes offnet over ISDN end-to-end facilities, no call classifier is attached to the call. If, subsequently during the call, an ISDN PROGRESS or ALERT message is received that indicates that interworking has occurred, a call classifier is normally attached to the call and assumes precedences over ISDN trunk signalling. This field provides a customer the means of directing Communication Manager to dispense with the call classifier on interworked calls and rely on the ISDN trunk signalling messages. Valid entries y n Usage Use y to disable the call classifier for CCRON calls over interworked trunk facilities. Use n to enable the call classifier for CCRON calls over interworked trunk facilities.
1463
Screen Reference
Disable call classifier for CCRON over SIP trunks

This field provides a customer the means of directing Communication Manager to dispense with the call classifier on interworked calls and rely on the SIP trunk signalling messages. Valid entries y n Usage Use y to disable the call classifier for CCRON calls over interworked trunk facilities. Use n to enable the call classifier for CCRON calls over interworked trunk facilities.
Ignore Network Answer Supervision

This field appears only if the Coverage of Calls Redirected Off-Net Enabled field on this screen is y. CCRON may use a call classifier port to determine whether an off-net coverage or forwarded call has been answered, discarding other information that may indicate an answered state. However, some customers pay the operating company to provide network answer supervision on their trunks and desire that CCRON not discard that information. They may preserve this service by setting this field to n. On the other hand, beware when you tandem a call over a tie trunk through another media server or switch node from where it redirects to the public network over non-ISDN facilities. If the trunk on the far-end node sends a timed answer supervision, that may get tandemed back to the originating node as a network answer. In such a scenario, the originating media server or switch interprets the call as answered, leading to some undesirable behavior. To avoid these calls from mistakenly be treated as answered, set this field to y. An unfortunate consequence is that a short cut-through delay that is inherent to call classification is introduced when the call is answered. Valid entries y n Usage Ignore network answer supervision and rely on the call classifier to determine when a call is answered. Treat network answer supervision as a true answer.

This screen implements parameters associated with certain international (including North American) call characteristics. You cannot change this screen. See your Avaya technical support representative if you want to modify any of the values here. See the following table for country codes throughout this screen.
Country code table

Code 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Country United States, Canada Australia, New Zealand Japan Italy Netherlands Singapore Mexico Belgium, Luxembourg Saudi Arabia United Kingdom Spain France Germany Czech Republic, Slovakia Russia (CIS) Argentina Greece 1 of 2
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Screen Reference
Code 18 19 20 21 22 23 24 25
Country China Hong Kong Thailand Macedonia Poland Brazil Nordic South Africa 2 of 2

Figure 510: System Parameters Country-Options screen
change system-parameters country-options SYSTEM PARAMETERS COUNTRY-OPTIONS Set Layer 1 timer T1 to 30 seconds? n Display Character Set? Roman Howler Tone After Busy? y Disconnect on No Answer by Call Type? y Enable Busy Tone Disconnect for Analog Loop-start Trunks? TONE DETECTION PARAMETERS Tone Detection Mode: 5 Interdigit Pause: short Page 1 of 1
dial tone validation timer (sec): 60
Dial Tone Validation Timer (sec)

This field appears only when Tone Detection Mode is equal to 4 or 5. (Valid with TN420C or later Tone Detector circuit pack.). Valid entries 0 to 6375 in increments of 25 Usage Displays number of milliseconds that the dial tone validation routine will use to sample transmissions.
Disconnect on No Answer by Call Type

Drops outgoing trunk calls (except DCS and AAR) that users leave unanswered too long. Valid entries y/n Usage Enables the system to disconnect calls that are not answered.
Display Character Set

Appears only for 607, 46xx, 64xx, and 84xx telephone sets. Valid entries cyrillic katakana roman ukranian Usage Indicate the enhanced character set to display. See "Telephone Display" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information. Note: Cyrillic, Roman, and Ukranian map to the Eurofont character set.
Note:
Enable Busy Tone Disconnect for Analog Loop-start Trunks

This field allows Communication Manager to recognize a busy tone from the central office as a disconnect signal. Valid entries y/n Usage Enter y to allow Communication Manager to disconnect the trunk when a busy tone is received from the central office.
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Screen Reference
Howler After Busy

Plays howler tone when users leave their analog telephone off-hook too long. Valid entries y/n Usage Enables howler tone.
Set Layer 1 timer T1 to 30 seconds

Valid entries y/n Usage Specifies whether the Layer 1 timer is set to 30 seconds.
TONE DETECTION PARAMETERS

Interdigit Pause
Specifies the maximum length of the inter-digit pause. Breaks lasting less than this range will be bridged or ignored. (Valid with TN420C or later Tone Detector circuit pack.) Valid entries short long Usage 5 to 30ms 20 to 40ms
Tone Detection Mode

The country code specifies the type of tone detection used on a TN420B (or later) tone-detection circuit pack. Valid entries 1 2 3 4 5 6 Usage Precise Italian tone detection algorithm Precise Australian tone detection algorithm Precise UK tone detection algorithm Imprecise normal broadband filter algorithm (valid with TN420C or later Tone Detector circuit pack) Imprecise wideband filter algorithm (valid with TN420C or later Tone Detector circuit pack)
This screen shows you which optional features are enabled for your system, as determined by the installed license file. All fields on this screen are display only. If you have any questions about disabling or enabling one of these features, contact your Avaya representative.

Figure 511: System Parameters Customer-Options screen
display system-parameters customer-options OPTIONAL FEATURES G3 Version: V12 123456789012 Location: 2 Platform: 2 Page 1 of x
RFA System ID (SID): RFA Module ID (MID): 123456 USED 174 28 0 0 0
Maximum Ports: Maximum XMOBILE Stations: Maximum Off-PBX Telephones - EC500: Maximum Off-PBX Telephones OPS: Maximum Off-PBX Telephones - SCCAN:
300 30 1200 1200 0
(NOTE: You must logoff & login to effect the permission changes.)
G3 Version
Identifies the version of Avaya Communication Manager being used.
Location
Indicates the location of this media server or switch. 1 indicates Canada or the United States. 2 indicates any other location, and allows the use of International Consolidation circuit packs and telephones.
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Screen Reference
Maximum Off-PBX Telephones - EC500

Default = 0. A number greater than zero should appear in either this field or the Maximum Off-PBX Telephones - OPS field. Stations that are administered for any Extension to Cellular/ OPS application count against this limit.
Maximum Off-PBX Telephones - OPS

Default = 0. A number greater than zero should appear in either this field or the Maximum Off-PBX Telephones - EC500 field. Stations that are administered for any Extension to Cellular/OPS application count against this limit.
Maximum Off-PBX Telephones - SCCAN

Stations that are administered for any Extension to Cellular/OPS application count against this limit.
Maximum Ports
Number of ports active, per contract.
Maximum XMOBILE Stations

Specifies the maximum number of allowable XMOBILE stations. In general, each XMOBILE station is assigned to a wireless handset. Each XMOBILE station counts as a station and a port in terms of system configuration.
Platform
A display-only field that identifies, via a number mapping, the platform being used for a specific customer.

display system-parameters customer-options OPTIONAL FEATURES IP PORT CAPACITIES Maximum Administered IP Trunks: Maximum Concurrently Registered IP Stations: Maximum Administered Remote Office Trunks: Maximum Concurrently Registered Remote Office Stations: Maximum Concurrently Registered IP eCons: Maximum Administered SIP Trunks: 100 10 0 0 0 100 96 10 0 0 0 50 0 0 0 page 2 of x
Maximum Number of DS1 Boards with Echo Cancellation: 0 Maximum TN2501 VAL Boards: 1 Maximum G700/G350 VAL Sources: 0
(NOTE: You must logoff & login to effect the permission changes.)
IP PORT CAPACITIES
Maximum Administered IP Trunks
Defines limits of the number of IP trunks administered.
Maximum Administered SIP Trunks

Defines limits of the number of SIP trunks administered.
Maximum Administered Remote Office Trunks

Defines limits of the number of IP endpoints based on the endpoint. Use the smaller of this number or the number based on the MAXIMUM IP REGISTRATIONS BY PRODUCT ID page of this screen.
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Screen Reference
Maximum Concurrently IP eCons

Specifies the maximum number of IP SoftConsoles that may be registered at one time. The maximum number depends on the type of system.
Maximum Concurrently Registered IP Stations

Specifies the maximum number of IP stations that may be registered at one time. Must be less than or equal to the Maximum Ports field on this page. Avaya Communication Manager will use the smaller of this number or the number based on product ID on the MAXIMUM IP REGISTRATIONS BY PRODUCT ID page of this screen.
Maximum Concurrently Registered Remote Office Stations

Specifies the maximum number of remote office stations that may be registered at one time. Must be less than or equal to the Maximum Ports field on this page. Communication Manager will use the smaller of this number or the number based on product ID on the MAXIMUM IP REGISTRATIONS BY PRODUCT ID page of this screen.
Maximum G700/G350 VAL Sources

Specifies the maximum number of G700/G350 VAL announcement sources.
Maximum Number of DS1 Boards with Echo Cancellation

Shows the number of DS1 circuit packs that can have echo cancellation.
Maximum TN2501 VAL Boards

This display-only field indicates the maximum number of TN2501AP (Voice Announcement over LAN) boards allowed in this system. Valid entries 0 to 10 (DEFINITY R and S8700 or S8710 Media Servers) 0 to 5 (DEFINITY SI and CSI, and S8300 Media Server) Usage
For values greater than 1, the Val Full 1-Hour Capacity field on page 4 of the System-Parameters Customer-Options screen must be set to y. This field updates the System Limit field on the System Capacity report.

display system-parameters customer-options OPTIONAL FEATURES Abbreviated Dialing Enhanced List? Audible Message Waiting? Access Security Gateway (ASG)? Authorization Codes? Analog Trunk Incoming Call ID? CAS Branch? A/D Grp/Sys List Dialing Start at 01? CAS Main? Answer Supervision by Call Classifier? Change COR by FAC? ARS? Computer Telephony Adjunct Links? ARS/AAR Partitioning? Co-Res DEFINITY LAN Gateway? ARS/AAR Dialing without FAC? Cvg Of Calls Redirected Off-net? ASAI Link Core Capabilities? DCS (Basic)? ASAI Link Plus Capabilities? DCS Call Coverage? Async. Transfer Mode (ATM) PNC? DCS with Rerouting? Async. Transfer Mode (ATM) Trunking? ATM WAN Spare Processor? Digital Loss Plan Modification? ATMS? DS1 MSP? Attendant Vectoring? DS1 Echo Cancellation? page 3 of x
Abbreviated Dialing Enhanced List

Provides the capability to store and retrieve dialing lists that simplify or eliminate dialing. You dial an abbreviated code or depress an assigned button. The stored entries are organized in number lists. There are three types of number lists: personal, group, and enhanced.
Access Security Gateway (ASG)

Provides an additional level of security for remote administration.
A/D Grp/Sys List Dialing Start at 01

Allows you to number Abbreviated Dialing group or system lists starting with 01, rather than simply 1. This allows Abbreviated Dialing under Avaya Communication Manager to operate like it did with the DEFINITY G2 system.
Analog Trunk Incoming Call ID

This field allows collection and display the name and number of an incoming call information on analog trunks.
1473
Screen Reference
Answer Supervision by Call Classifier

This circuit pack detects tones and voice-frequency signals on the line and determines whether a call has been answered. This field is set to y if the system contains a call-classifier circuit pack.
ARS
Provides access to public and private communications networks. Long-distance calls can be routed over the best available and most economical routes. Provides partitioning of ARS routing patterns.
ARS/AAR Partitioning
Provides the ability to partition AAR and ARS into 8 user groups within a single server running Avaya Communication Manager. Can establish individual routing treatment for each group.
ARS/AAR Dialing without FAC

Provides for Automatic Alternate Routing (AAR) and Automatic Route Selection (ARS) calls without dialing a Feature Access Code (FAC).
! CAUTION:
CAUTION:
Contact your Avaya technical support representative to discuss details of this feature before enabling it.
ASAI Link Core Capabilities

Provides linkage between Avaya Communication Manager and adjuncts. CallVisor ASAI improves the call handling efficiency of ACD agents and other system users by allowing an adjunct to monitor, initiate, control, and terminate calls on the server running Communication Manager. Note: ASAI Link Core Capabilities only applies to links administered as type asai. This field was previously named ASAI Interface.
Note:
If the ASAI Link Core Capabilities field is administered to y then it will be associated with the following ASAI capability groups:

Adjunct Control Domain Control Event Notification Single Step Conference
Request Feature II Digits Set Value Value Query
For more information, see the Avaya MultiVantage CallVisor ASAI Technical Reference.
ASAI Link Plus Capabilities

Provides linkage between Avaya Communication Manager and adjuncts. If the ASAI Link Plus Capabilities field is administered to y, then the following ASAI capability groups are enabled:

Adjunct Routing Answering Machine Detection Selective Listening Switch Classified Outbound Calls ISDN Redirecting Number Information - the original dialed number information is provided within the ASAI messages if it arrives in ISDN SETUP messages from the public networks as either Original Dialed Number or Redirecting Party Number. Note: ASAI Link Plus Capabilities only applies to links administered as type asai.
Note:
For more information, see the Avaya MultiVantage CallVisor ASAI Technical Reference.
Asynch. Transfer Mode (ATM) PNC

ATM PNC can be enabled only if:

all prior fiber-link administration has been removed all "switch-node" and "dup-switch-node" carrier types have been removed
Asynch. Transfer Mode (ATM) Trunking

If ATM trunking is enabled, multiple ISDN-PRI T1 or E1 trunks can be emulated on one ATM pipe. Can only be enabled if the ISDN-PRI field is set to y. Enables circuit emulation service (CES).
ATM WAN Spare Processor

Appears on DEFINITY R only. An ATM WAN spare processor acts as a PPN in the event of network failure, and can function as an SPE if the main PPN is not functional. Cannot be set to y if the Async. Transfer Mode (ATM) Trunking field is n.
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Screen Reference
ATMS
Provides for voice and data trunk facilities to be measured for satisfactory transmission performance.
Attendant Vectoring
Allows you to use attendant vectoring. Cannot be set to y if the CAS Main and CAS Branch fields are y.
Audible Message Waiting

Provides audible message waiting.
Authorization Codes
Permits you to selectively specify levels of calling privileges that override in-place restrictions. In addition to facilities access, authorization codes are used for unique identification for billing security purposes.
CAS Branch
Provides Centralized Attendant Service - Branch. See CAS Main for more information. Cannot be set to y if the Attendant Vectoring and Centralized Attendant fields are y.
CAS Main
Provides multi-location customers served by separate switching vehicles to concentrate attendant positions at a single, main Avaya Communication Manager location. The main Avaya Communication Manager is served by an attendant queue that collects calls from all locations (main and branch). Each branch location switches all of its incoming calls to the centralized attendant positions over release link trunks (RLTs). The calls are then extended back to the requested extension at the branch server/switch over the same RLT. When the call is answered, the trunks to the main server are dropped and can be used for another call. Cannot be set to y if the Centralized Attendant and CAS Branch fields are y.
Change COR by FAC

Provides certain users the ability to change the class of restriction of local extensions and local attendants via a telephone by using a feature access code (FAC). Cannot be set to y if the Tenant Partitioning field is y.
Co-Res DEFINITY LAN Gateway

(For S8300 Media Server only.) Provides communications between TCP/IP clients and call processing within Avaya Communication Manager. Cannot be set to y if the ASAI Link Core Capabilities and Computer Telephony Adjunct Links fields are n. For more information see the Avaya Communication Manager CallVisor ASAI Technical Reference.
Computer Telephony Adjunct Links

Provides linkage between Avaya Communication Manager and adjuncts. Includes both the ASAI Link Core and ASAI Link Plus capabilities, plus the Phantom Calls and CTI Stations. Note: Computer Telephony Adjunct Links only applies to links administered as type adjlk. This field was previously named ASAI Proprietary Adjunct Links.
Note:
For more information see the Avaya MultiVantage CallVisor ASAI Technical Reference.
Cvg Of Calls Redirected Off-net

Provides continued monitoring for calls redirected to off-network (remote) coverage points. Uses call classification via call classifier circuit pack or ISDN trunk signaling.
DCS (Basic)
Provides transparent operation of selected features across a Distributed Communications System (DCS). Users on one server running Communication Manager can use features located on another server. Includes 4- and 5-digit uniform dialing and 1 to 4 digit steering. Does not support a 6/7-digit dial plan.
DCS Call Coverage

Provides DCS-based transparency of the call coverage feature across a DCS network of media servers or switches.
DCS with Rerouting

Provides for rerouting calls transferred among DCS nodes, enabling rerouting of the call for more effective use of facilities. Cannot be set to y if the ISDN PRI field is n.
Digital Loss Plan Modification

Allows you to customize the digital loss and digital tone plans.
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Screen Reference
DS1 MSP
Provides the ability to change fields on DS1 Circuit Pack screen without removing the related translations of all trunks from the trunk group.

Removes perceivable echo from the system.

display system-parameters customer-options OPTIONAL FEATURES Emergency Access to Attendant? Enable dadmin Login? Enhanced Conferencing? Enhanced EC500? Enterprise Wide Licensing? Extended Cvg/Fwd Admin? External Device Alarm Admin? Extended Cvg/Fwd Admin? External Device Alarm Admin? Five Port Networks Max per MCC? Flexible Billing? Forced Entry of Account Codes? Global Call Classification? Hospitality (Basic)? Hospitality (G3V3 Enhancements)? IP Trunks? Page 4 of x
y IP Stations? y Internet Protocol (IP) PNC? y ISDN Feature Plus? y ISDN Network Call Redirection? y ISDN-BRI Trunks? y ISDN-PRI? y Local Survivable Processor? y Malicious Call Trace? y Mode Code for Centralized Voice Mail? y y Multifrequency Signaling? y Multimedia Appl. Server Interface (MASI)? y Multimedia Call Handling (Basic)? y Multimedia Call Handling (Enhanced)? y y
y y y y y y y y y y y y y
IP Attendant Consoles? y (NOTE: You must logoff & login to effect the permission changes.)
Emergency Access to Attendant

Provides for emergency calls to be placed to an attendant. These calls can be placed automatically by Avaya Communication Manager or dialed by users.
Enable dadmin Login

Provides business partners the ability to install, administer, and maintain Avaya media servers and DEFINITY switches. The dadmin login has access to all the same commands as other logins with the exception of Go and WP. Go is used for go tcm and go debug as well as go server. WP is for writing memory.
Enhanced Conferencing
Enhanced Conferencing allows the customer to use the Meet-me Conference, Selective Conference Party Display, Drop, and Mute, and the No Hold Conference features. Must be y to enable the Enhanced Conferencing features.
Enhanced EC500
Provides mobile call services including "Anytime Anywhere" accessibility with One Number availability and Origination mapping.
Extended Cvg/Fwd Admin

Provides basic telecommuting package capability for Extended User Administration of Redirected Calls.
External Device Alarm Admin

Provides for analog line ports to be used for external alarm interfaces. Allows identification of port location, adjunct associated with port location, and the alarm level to report.
Enterprise Wide Licensing

Enterprise Wide Licensing. See your Avaya representative for more information.
Five Port Networks Max Per MCC

Available only for DEFINITY R and S8700 or S8710 Multi-Connect. Allows system administrator to create five port networks in a multi-carrier cabinet. If there are any cabinets with more than 2 PNs assigned, this field cannot be set to n.
Flexible Billing
Provides an internationally accepted standard interface for end-to-end digital connectivity. Used with a T1 interface and supports twenty-three 64-KBPS voice or data B-Channels and one 64-Kbps signaling D Channel for total bandwidth of 1.544 Mbps.
1479
Screen Reference
Forced Entry of Account Codes

Allows system administration to force account users to enter account codes based on user or trunk class of restriction, or by an option on the Toll Analysis table. FEAC provides an easy method of allocating the costs of specific calls to the correct project, department, etc.
Global Call Classification

Provides call classification outside of North America. Listens for tones and classifies tones detected. Required for Call Coverage Off Net and Outgoing Call Management.
Hospitality (Basic)
Provides access to basic features including: Attendant Crisis Alert, Attendant Room Status, Automatic Wakeup, Custom Selection of VIP DID Numbers, Do Not Disturb, Names Registration, Single-Digit Dialing, and Mixed Station Numbering.
Hospitality (G3V3 Enhancements)

Software required for Property Management System and Automatic Wakeup. Property Management System Interface activates Forward PMS Messages to INTUITY Lodging and PMS Protocol Mode (transmit in ASCII mode). Cannot be set to y if the Hospitality (Basic) field is n. Usage Note: standard hospitality features are included in basic system software.
Internet Protocol (IP) PNC

This field is only for the Avaya S8700 or S8710 IP-Connect and then should be set to y. This field cannot be administered if:

the Asynch. Transfer Mode (ATM) PNC field is y the PNC Duplication field is y If fiber is administered
IP Attendant Consoles
Controls permission to administer the IP Attendant Console.
IP Stations
Controls permission to administer H.323 and/or SoftPhone stations. Must be y for IP phones.
IP Trunks
Controls permission to administer H.323 trunks. Must be y for IP trunks.
ISDN Feature Plus

Provides ISDN Feature Plus signaling. This option is enabled when either the ISDN-BRI Trunks field or the ISDN-PRI field is y.
ISDN Network Call Redirection

Administrable if the ISDN-PRI or ISDN-BRI Trunk field is y. Network Call Redirection (NCR) redirects an incoming ISDN call from a server running Avaya Communication Manager to another PSTN endpoint. It is used in Call Centers with Best Service Routing and Lookahead Interflow. For more information, see Avaya MultiVantage Call Center Software Release 11 Network Call Redirection.
ISDN-BRI Trunks
Provides the capability to add ISDN-BRI trunks to Communication Manager. If enabled, can add isdn trunk groups and the following screens are accessible:

network-facilities private-numbering public-unknown- numbering
ISDN-PRI
Provides Integrated Services Digital Network (ISDN-PRI) software for either a switching-hardware platform migration only or a switching-hardware platform migration in combination with a software release upgrade. Also provides signaling support for H.323 signaling. Must be y for IP trunks.
Local Survivable Processor

A display-only field that indicates that the server is a Local Survivable Processor (LSP) Enterprise Survivable Server (ESS). If y, the S8300 Media Server is configured to provide standby call processing in case the primary media server is unavailable.
Malicious Call Trace

Provides ability to retrieve certain information related to a malicious call.
1481
Screen Reference
Mode Code for Centralized Voice Mail

This feature provides the ability to share a Voice Mail System (VMS) among several servers/ switches using the Mode Code - Voice Mail System Interface.
Multifrequency Signaling
Provides for a screen of number signaling used between Communication Manager and the central office.
Multimedia Appl. Server Interface (MASI)

Allows users of the Multimedia Communications Exchange (MMCX) to take advantage of certain Avaya Communication Manager telephony features.
Multimedia Call Handling (Basic)

Allows administration of desktop video-conferencing systems as data modules associated with Avaya Communication Manager voice stations in a multimedia complex. Users can dial one number to reach either endpoint (voice or data) in the complex. Also provides support for IP SoftPhones.
Multimedia Call Handling (Enhanced)

Allows a multifunction telephone to control a multimedia call like a standard voice call.

display system-parameters customer-options OPTIONAL FEATURES Multinational Locations? Multiple Level Precedence and Preemption? Multiple Locations? Station and Trunk MSP? Station as Virtual Extension? Survivable Remote Processor? System Management Data Transfer? n n n n page 5 of x
Personal Station Access (PSA)? Posted Messages? PNC Duplication? Port Network Support? Processor and System MSP? Private Networking? Processor Ethernet?
y n n y n y y
Tenant Partitioning? Terminal Trans. Init. (TTI)? Time of Day Routing? Uniform Dialing Plan? Usage Allocation Enhancements? TN2501 VAL Maximum Capacity?
n y y y y y
Remote Office? n Restrict Call Forward Off Net? y Secondary Data Module? y
Wideband Switching? y Wireless? n
Multinational Locations
The Multinational Locations feature provides you with the ability to use a single Enterprise Communication Server (ECS) with stations, port networks, remote offices, or gateways in multiple countries..With this feature enabled, you can administer location parameters such as companding, loss plans, and tone generation per location, instead of system-wide.
Multiple Level Precedence and Preemption

Multiple Level Precedence and Preemption (MLPP) provides users the ability to assign levels of importance to callers, and when activated, to give higher-priority routing to individual calls based on the level assigned to the caller.
Multiple Locations
Allows you to establish numbering plans and time zone and daylight savings plans that are specific for each cabinet in a port network.
1483
Screen Reference
Personal Station Access (PSA)

Provides basic telecommuting package capability for Personal Station Access.
Posted Messages
Supports users being able to post messages, which they select from among a set of as many as 30 (15 fixed, 15 administrable), to be shown on display phones.
PNC Duplication
This field only appears on Avaya DEFINITY R. If set to y, the Enable Operation of PNC (Port Network Connectivity) Duplication field appears on the System Parameters Duplication screen. The Enable Operation of PNC Duplication field is set with the Enable Operation of SPE (Switch Processing Element) Duplication field to provide non-standard reliability levels (high, critical, or ATM PNC Network Duplication).
Port Network Support

Indicates that the server is operating as a stand-alone Internal Communications Controller (ICC) when set to n and is used to disable traditional port networking. Set to y to indicate that traditional Avaya DEFINITY port networks are in use.
Private Networking
Upgrades PNA or ETN software RTU purchased with earlier systems.
Processor Ethernet
Appears only on S8700 or S8710 IP-Connect, S8700 or S8710 Multi-Connect, and S8300 Media Server. Used to enable use of the ethernet card resident in the processor cabinet for use by the DEFINITY Call Processing software in place of a C-LAN card (located in a port network).
Processor and System MSP

Allows the customer administrator or technician to maintain processor and system circuit packs.
Remote Office
Allows administration of a remote office.
Restrict Call Forward Off Net

The system can monitor the disposition of an off-call and, if it detects busy, bring the call back for further processing, including call coverage.
Secondary Data Module

Provides ability to use any data module as a secondary data module.
Station and Trunk MSP

Provides the customer administrator or technician to maintain station and trunk circuit packs.
Station as Virtual Extension

Allows virtual to be entered in the Type field of the Station screen, which allows multiple virtual extensions to be mapped to a single physical analog telephone. The user can also administer a specific ringing pattern for each virtual extension. Useful in environments such as college dormitories, where three occupants can have three different extensions for one physical telephone.
Survivable Remote Processor

This field can be set to y only if, on the System-Parameters Maintenance screen, the CPE Alarm Activation Level field is none. This applies only to DEFINITY SI systems.
System Management Data Transfer

Indicates Communication Manager is accessible by Network Administration.
Tenant Partitioning
Provides for partitioning of attendant groups and/or stations and trunk groups. Typically this is used for multiple tenants in a building or multiple departments within a company or organization.
Terminal Trans. Init. (TTI)

Allows administrators of Terminal Translation Initialization (TTI) to merge an station administered with X in the Port field, to a valid port by dialing a system-wide TTI security code and the extension from a terminal connected to that port. Must be set to y for Automatic Customer Telephone Rearrangement.
1485
Screen Reference
Time of Day Routing

Provides AAR and ARS routing of calls based on the time of day and day of the week. You can take advantage of lower calling rates during specific times.
TN2501 VAL Maximum Capacity

If this is enabled, you have the Enhanced offer, which allows up to 60 minutes storage capacity per pack and multiple integrated announcement circuit packs.
Uniform Dialing Plan

Provides 3- to 7-digit Uniform Dial Plan (UDP) and 1 to 7 digit steering. Also allows you to use Extended Trunk Access and Extension Number Portability features.
Usage Allocation Enhancements

Provides for assigning ISDN-PRI or ISDN-BRI Services/Features for Usage Allocation Plans. To use this enhancement, first set either the ISDN-PRI or ISDN-BRI Trunks fields to y.
Wideband Switching
Provides wideband data software for switching video or high-speed data. You can aggregate DSO channels up to the capacity of the span. Wideband supports H0, H11, and H12 standards, where applicable, as well as customer-defined data rates.
Wireless
Provides right to use for wireless applications in certain Network Systems sales. You may purchase it from Avaya Network Wireless Systems.
Field descriptions for Call Center Optional Features

Figure 516: Call Center Optional Features screen
display system-parameters customer-options CALL CENTER OPTIONAL FEATURES Call Center Release: ACD? y BCMS (Basic)? y BCMS/VuStats Service Level? Business Advocate? Call Work Codes? DTMF Feedback Signals For VRU? Dynamic Advocate? Expert Agent Selection (EAS)? EAS-PHD? Forced ACD Calls? Least Occupied Agent? Lookahead Interflow (LAI)? Multiple Call Handling (On Request)? Multiple Call Handling (Forced)? n n y y n y n n PASTE (Display PBX Data on Phone)? Reason Codes? Service Level Maximizer? Service Observing (Basic)? Service Observing (Remote/By FAC)? Service Observing (VDNs)? Timed ACW? Vectoring (Basic)? Vectoring (Prompting)? Vectoring (G3V4 Enhanced)? Vectoring (ANI/II-Digits Routing)? Vectoring (G3V4 Advanced Routing)? Vectoring (CINFO)? Vectoring (Best Service Routing)? Vectoring (Holidays)? n n y y n page 6 of x
y y n n n n
n n
ACD
Automatic Call Distribution (ACD) automatically distributes incoming calls to specified splits or skills. Provides the software required for the Call Center Basic, Plus, Deluxe, and Elite features for the number of agents specified. Cannot be set to n if the Call Work Codes field is y.
BCMS (Basic)
Provides real-time and historical reports about agent, ACD split, Vector Directory Number (VDN) and trunk group activity.
BCMS/VuStats Service Level

Allows you to set up hunt groups or Vector Directory Numbers (VDNs) with an acceptable service level. An acceptable service level defines the number of seconds within which a call must be answered to be considered acceptable.
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Screen Reference
Business Advocate
Software that provides an integrated set of advanced features to optimize call center performance. If set to n, the Least Occupied Agent field displays. For information on CentreVu Advocate, contact your Account Executive.
Call Center Release

Displays the call center release installed on the system.
Call Work Codes

Allows agents to enter digits for an ACD call to record customer-defined events such as account codes or social security numbers. Cannot be set to y if the ACD field is n.
DTMF Feedback Signals For VRU

Provides support for the use of C and D Tones to VRUs.
Dynamic Advocate
Software that provides an integrated set of advanced features to optimize call center performance.
EAS-PHD
Increases the number of skills an agent can log in to from four to 20. Increases the number of agent skill preference levels from two to 16.
Expert Agent Selection (EAS)

Provides skills-based routing of calls to the best-qualified agent.
Forced ACD Calls

See Multiple Call Handling.
Least Occupied Agent

Appears only if the Business Advocate field is n. Allows call center calls to be routed to the agent who has been the least busy, regardless of when the agent last answered a call. Cannot be set to y if the Expert Agent Selection (EAS) field is n.
Lookahead Interflow (LAI)

Provides Look-Ahead Interflow to balance the load of ACD calls across multiple locations. Cannot be set to y if the Vectoring (Basic) field is n.
Multiple Call Handling (On Request)

Allows agents to request additional calls when active on a call.
Multiple Call Handling (Forced)

Forces an agent to be interrupted with an additional ACD call while active on an ACD call. Splits or skills can be one forced, one per skill, or many forced. Cannot be set to y if the ACD field is n and the Forced ACD Calls field is y.
PASTE (Display PBX Data on Phone)

Provides an interface between the display of a DCP telephone set and PC-based applications.
Reason Codes
Allows agents to enter a numeric code that describes their reason for entering the AUX work state or for logging out of the system. Cannot be set to y if the Expert Agent Selection (EAS) field is n.
Service Level Maximizer

Allows an administrator to define a service level whereby X% of calls are answered in Y seconds. When Service Level Maximizer (SLM) is active, the software verifies that inbound calls are matched with agents in a way that ensures that the administered service level is met. SLM is used with Expert Agent Selection (EAS), and without Business Advocate. Call Center Release must be 12 or later.
Service Observing (Basic)

Allows a specified user to observe an in-progress call on a listen-only or listen-and-talk basis.
Service Observing (Remote/By FAC)

Allows users to service observe calls from a remote location or a local station using this features access codes.
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Screen Reference
Service Observing (VDNs)

Provides the option of observing and/or monitoring another users calls.
Timed ACW
Places an auto-in agent in ACW for an administered length of time after completion of the currently active ACD call.
Vectoring (Basic)
Provides basic call vectoring capability.
Vectoring (Prompting)
Allows flexible handling of incoming calls based on information collected from the calling party or from an ISDN-PRI message.
Vectoring (G3V4 Enhanced)

Allows the use of enhanced comparators, wildcards in digit strings for matching on collected digits and ANI or II-digits, use of Vector Routing Tables, multiple audio/music sources for use with wait-time command and priority level with the oldest-call-wait conditional.
Vectoring (ANI/II-Digits Routing)

Provides for ANI and II-Digits vector routing.
Vectoring (G3V4 Advanced Routing)

Provides for Rolling Average Speed of Answer Routing, Expected Wait Time Routing, and VDN Calls Routing.
Vectoring (CINFO)
Provides the ability to collect ced and cdpd from the network for vector routing. To use this enhancement, first set either the ISDN-PRI or ISDN-BRI Trunks fields to y.
Vectoring (Best Service Routing)

Enables the Best Service Routing feature. Through special vector commands, Best Service Routing allows you to compare splits or skills at local and remote locations and queue a call to the resource that will give the caller the best service.
Vectoring (Holidays)
Enables the Holiday Vectoring feature. It simplifies vector writing for holidays.
Field descriptions for Call Center Optional Features

Figure 517: Call Center Optional Features screen
display system-parameters customer-options CALL CENTER OPTIONAL FEATURES VDN of Origin Announcement? n VDN Return Destination? n Page 7 of x
VuStats? n VuStats (G3V4 Enhanced)? n
Used Logged-In ACD Agents: 500 Logged-In Advocate Agents: 500 Logged-In IP Softphone Agents: 500
Logged-In ACD Agents

Number of ACD Agents contracted for. This field limits the number of logged-in ACD agents to a number no more than the maximum purchased. The value of this field indicates the total of ACD agents that can be logged-in simultaneously. The limit applies to ACD agents on ACD and EAS calls. Auto-Available Split (AAS) agent ports are counted when they are assigned. AAS split or skill members are also counted. If the port for an AAS split/skill member is logged out, (for example, when a ringing call is redirected) the logged-in agent count is not updated. These counts are updated only during administration.
Logged-In Advocate Agents

Appears when the CentreVu Advocate field is y. Number of CentreVu Advocate Agents contracted for. The total number of logged-in CentreVu Advocate agents must be equal to or less than the number allowed in the Logged-In ACD Agents field. The number of logged-in CentreVu Advocate agents counts towards the total number of logged-in ACD agents.
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Screen Reference
Logged-In IP Softphone Agents

Number of IP Softphone Agents contracted for. This field limits the number of logged-in IP Softphone agents to a number no more than the maximum purchased. The value of this field indicates the total of IP Softphone agents that can be logged-in simultaneously.
VDN of Origin Announcement

Provides a short voice message to an agent indicating the city of origin of the caller or the service requested by the caller based on the VDN used to process the call.
VDN Return Destination

Allows an incoming trunk call to be placed back in vector processing after all parties, except the originator, drop.
VuStats
Allows you to present BCMS statistics on telephone displays.
VuStats (G3V4 Enhanced)

Allows you to use the G3V4 VuStats enhancements including historical data and thresholds.
Field descriptions for QSIG Optional Features

Figure 518: QSIG Optional Features screen
display system-parameters customer-options QSIG OPTIONAL FEATURES Basic Call Setup? Basic Supplementary Services? Centralized Attendant? Interworking with DCS? Supplementary Services with Rerouting? Transfer into QSIG Voice Mail? Value-Added (VALU)? n n n n n n n Page 8 of x
Basic Call Setup

Provides basic QSIG services: basic connectivity and calling line ID number. To use this enhancement, either the ISDN-PRI or ISDN-BRI Trunks fields must be y.
Basic Supplementary Services

To use this enhancement, either the ISDN-PRI or ISDN-BRI Trunks fields must be y. Provides the following QSIG Supplementary Services:

Name ID Transit Capabilities; that is, the ability to tandem QSIG information elements Support of Notification Information Elements for interworking between QSIG and non-QSIG tandemed connections Call Forwarding (Diversion) by forward switching. No reroute capabilities are provided Call Transfer by join. No path replacement capabilities are provided. Call Completion (also known as Automatic Callback)
Centralized Attendant
Can be enabled only if the Supplementary Services with Rerouting field is y. Cannot be set to y if the CAS Main and CAS Branch fields are y. Allows all attendants in one location to serve users in multi locations. All signaling is done over QSIG ISDN lines. If this field is y, the IAS fields on the Console Parameters screen do not display.
Interworking with DCS

Allows the following features to work between a user on a DCS-enabled media server or switch in a network and a QSIG-enabled media server or switch:

Calling/Called/Busy/Connected Name Voice Mail/Message Waiting Leave Word Calling
This field cannot be set to y if the DCS (Basic) field is n.
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Screen Reference
Supplementary Services with Rerouting

Provides the following QSIG Supplementary Services:

Transit Capabilities; that is, the ability to tandem QSIG information elements. Support of Notification Information Elements for interworking between QSIG and non-QSIG tandemed connections. Call Forwarding (Diversion) by forward switching. In addition, reroute capabilities are provided. Call Transfer by join. In addition, path replacement capabilities are provided.
Transfer Into QSIG Voice Mail

Can be enabled only if the Basic Supplementary Services field is y and either the ISDN-PRI Trunk or ISDN-BRI Trunk field is y. Allows transfer directly into the voice-mail box on the voice-mail system when a QSIG link connects Avaya Communication Manager and the voice-mail system.
Value Added (VALU)

Provides additional QSIG functionality, including the ability to send and display calling party information during call alerting. See Administration for Network Connectivity for Avaya Communication Manager for more information.
Field descriptions for ASAI

Figure 519: ASAI Features screen when the ASAI Link Plus Capabilities field is y
change system-parameters customer options ASAI FEATURES CTI Stations? n Phantom Calls? n Page 8 of X
ASAI PROPRIETARY FEATURES Agent States? n
Agent States
Appears when the Computer Telephony Adjunct Links field is y. The Agent States field provides proprietary information used by Avaya applications. For more information, contact your Avaya technical support representative. Note: The Agent States field only applies to links administered as type adjlk. This field was previously named Proprietary Applications.
Note:
CTI Stations
Appears when the ASAI Link Plus Capabilities field is y. This field needs to be enabled for any application (using a link of Type ASAI) that uses a CTI station to receive calls. For more information see the Avaya MultiVantage CallVisor ASAI Technical Reference.
Phantom Calls
Appears when the ASAI Link Plus Capabilities field is y. Enables phantom calls. The Phantom Calls field only applies to links administered as type ASAI. For more information see the Avaya MultiVantage CallVisor ASAI Technical Reference.
Field descriptions for Maximum IP Registrations by Product ID

Figure 520: Maximum IP Registrations by Product ID screen
Page 9 of x MAXIMUM IP REGISTRATIONS BY PRODUCT ID Product ID_Rel. __________ ___. __________ ___. __________ ___. __________ ___. __________ ___. __________ ___. __________ ___. Limit _____ _____ _____ _____ _____ _____ _____ Product ID_Rel. __________ ___. __________ ___. __________ ___. __________ ___. __________ ___. __________ ___. __________ ___. Limit _____ _____ _____ _____ _____ _____ _____ Product ID_Rel. __________ ___. __________ ___. __________ ___. __________ ___. __________ ___. __________ ___. __________ ___. Limit _____ _____ _____ _____ _____ _____ _____
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Screen Reference
Limit
Maximum number of IP registrations allowed. Valid displays 1000 or 5000, depending on your server configuration Usage Maximum number of IP registrations allowed. For Avaya R300 Remote Office Communicator, defaults to the maximum allowed value for the Concurrently Registered Remote Office Stations on page 1 of this screen.
Product ID
Identifies the product using the IP (internet protocol) registration. Valid displays Avaya_IR IP_Agent IP_eCons IP_Phone IP_ROMax IP_Soft Usage Interactive Response product IP Agents SoftConsole IP attendant IP Telephones R300 Remote Office phones IP Softphones
Rel
Release number of the IP endpoint. Valid displays 0 to 99 or blank Usage Release number of the IP endpoint
System Parameters OCM Call Classification

This screen enters the tone characteristics for your country for Outbound Call Management (OCM) applications. It is not required for United States OCM applications. If you cannot access this screen, contact your Avaya technical support representative. This screen appears when Global Call Classification field on the System-Parameters Customer-Options screen is set to y, or when the Enable Busy Tone Disconnect for Analog loop-start Trunks field on the System Parameters Country Options screen is set to y. This screen defines the busy tone and cadence and can be administered with up to 4 on and off steps, which is four valid cycles to determine busy tone. Avaya recommends that you use a minimum of two on and off steps to determine a valid busy tone. If the cadence is administered with one on and off step, any time the classifier hears the cadence it is considered BTD signal.

Figure 521: System Parameters OCM Call Classification screen
Page 1 of 2 SYSTEM PARAMETERS OCM CALL CLASSIFICATION
TONE DETECTION PARAMETERS Global Classifier Adjustment (dB): ___ USA Default Algorithm? _n_ USA SIT Algorithm? ___
Global Classifier Adjustment (dB)

Enter a number to specify the dB loss adjustment. Valid entries 0 to 15 Usage 0 is the least and 15 the most adjustment.
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Screen Reference
USA Default Algorithm

Valid entries y/n Usage To use the default United States tone detection, set this field to y. If you enter n, the US Special Information Tones (SIT) Algorithm field appears.
USA SIT Algorithm

Valid entries y n Usage To use the United States (SIT) tone characteristics for SIT tone detection. The system treats tones with the administered tone name "intercept" as if they were SIT VACANT, and treats tones with the administered tone name "information" as if they were SIT UNKNOWN.

Figure 522: System Parameters OCM Call Classification screen
Page 2 of x SYSTEM PARAMETERS OCM CALL CLASSIFICATION Tone Name _________ Instance _____ Tone Continuous ___ Cadence Step 1. on 2. off 3. on 4. off 5. on 6. off 7. on 8. off Duration Minimum _____ _____ _____ _____ _____ _____ _____ _____ Duration Maximum _____ _____ _____ _____ _____ _____ _____ _____
Cadence Step
A display-only field identifying the number of each tone cadence step and indicating whether the tone is on or off during this cadence step.
Duration Maximum
Specifies the upper limit in milliseconds of the tone duration. Note: On the Feature-Related System Parameters screen, set the Off-Premises Tone Detect Timeout Interval field to its maximum value. Valid entries 75 to 6375 Usage Enter in increments of 25 msec.
Note:
Duration Minimum
Specifies the lower limit in milliseconds (msec) of the tone duration. Valid entries 75 to 6375 Usage Enter in increments of 25 msec.
Instance
Enter the instance number of the tone. If the system identifies a tone that matches the characteristics defined on more than one page of this screen the system applies the tone definition from the earlier page. Valid entries 1 to 8 Usage The number distinguishes tones that have the same name but more than one definition of silence and tone-on characteristics.
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Screen Reference
Tone Continuous
Valid entries y Usage Indicates a continuous tone. If you enter y, you cannot enter data in the Duration Minimum or Duration Maximum fields. Indicates a non-continuous tone.
Tone Name
This field is required for tone definition outside of the U.S. and Canada. If the Global Call Classification field on the System-Parameters Customer-Options screen is n, only busy can be entered into this Tone Name field. If Busy Tone Disconnect is enabled, only busy can be entered into this field. Valid entries busy information intercept reorder ringback Usage Enter the name of the tone that you are adding or modifying. Enter busy for Busy Tone Disconnect.
System Parameters - SCCAN
System Parameters - SCCAN

Figure 523: SCCAN-Related System Parameters screen
change system-parameters sccan SCCAN - RELATED SYSTEM PARAMETERS MM(WSM) Route Pattern: H1 Handover: H2 Handover: Announcement: Special Digit Conversion? ________ ________ ________ ________ ________
MM (WSM) Route Pattern

Enter a route pattern number that is SCCAN-enabled. Partition route pattern indexes, RHNPA indexes, deny, or nodes are not allowed. Valid entries blank Usage Default value. If this field is left blank, the feature is turned off. To enable this feature, you must enter an acceptable value. Right-click on the field on the SAT screen to see valid entries for your system.
digits
H1 Handover
Valid entries unassigned extension Usage The primary handover number called to facilitate handover of a cellular call to the WAN or WLAN. Depending on whether the user is entering or exiting the Enterprise space, Communication Manager replaces the active call with the new call made using the hand-off H1 or H2 number.
1501
Screen Reference
H2 Handover
Valid entries unassigned extension Usage A secondary handover number used when no acknowledgement is received from the H1 Handover number.
Announcement
Valid entries assigned announcement extension Usage Enter the extension of the announcement you want to play during call handin or handout.
Special Digit Conversion

This field allows a user to call a cellular telephone number and get the same treatment as calling an extension that is running Communication Manager. Valid entries y Usage ARS checks the dialed string to determine if the dialed string is a SCCAN telephone number. If the number is a SCCAN telephone number, the cellular telephone number is replaced with the extension number that the cellular telephone is mapped to. Default value. The feature is turned off.
This screen allows the System Administrator to administer the extension which allows remote users to use the feature.

Figure 524: Telecommuting Access screen
add telecommuting-access TELECOMMUTING ACCESS Telecommuting Access Extension: ________
Telecommuting Access Extension

This only allows remote access to the Telecommuting Access feature. Valid entries Unassigned extension of 1-7 digits or blank Usage Enter an extension that conforms to your systems dial plan and is not assigned to any other system object.
Related Topics
See Configuring Avaya Communication Manager for Telecommuting on page 367 for information about setting up telecommuting.
1503
Screen Reference
Tenant
This screen defines tenants to the system. If your server running Communication Manager uses tenant partitioning, see "Tenant Partitioning" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information.

Figure 525: Tenant screen
change tenant 18 Tenant 18 Tenant Description: ________________________________________ Attendant Group: 1 Ext Alert Port (TAAS): _______ Ext Alert (TAAS) Extension: ____ Night Destination: _____ Music Source: 1 Attendant Vectoring VDN:
Attendant Group
This required information relates a tenant to an attendant group. Note: The default for the system is that all attendant groups exist. However, the attendant group will be empty if no consoles are assigned to it. Valid entries 1 to 28 Usage See Hardware Guide for Avaya Communication Manager for your systems range of allowable attendant group numbers.
Note:
Tenant
Attendant Vectoring VDN

This field appears only if, on the System-Parameters Customer-Options screen, the Attendant Vectoring field is y and the Tenant Partitioning field is n. Enter the assigned Attendant VDN extension or blank. When set to y, the VDN and Vector screens display.
Ext Alert Port (TAAS)

Enter the necessary characters. Enter Trunk Answer Any Station (TAAS) alert port information, if any. The port type and the object type must be consistent, and the port can be assigned to only one tenant. Valid entries A valid port address or X 01 to 44 (DEFINITY R) or 01 to 03 (DEFINITY CSI, SI) or 1 to 64 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect / S8300 Media Server) A to E 0 to 20 01 to 04 (Analog TIE trunks) 01 to 31 1 to 80 (DEFINITY R, CSI) or 1 to 10 (DEFINITY SI) or 1 to 250 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect / S8300 Media Server) V1 to V9 01 to 31 Usage First and second characters are the cabinet number
Module Circuit
1505
Screen Reference
Ext Alert (TAAS) Extension

This field appears only if you entered an x in the Ext Alert Port (TAAS) field. A system installer can then use the Terminal Translation Initialization (TTI) feature from a telephone plugged into any port to assign this extension number to that port. Doing so makes that port the external alert TAAS port. Valid entries A valid extension Usage Assign an extension as the external alert TAAS extension.
Music Source
Valid entries 1 to 20 Usage Enter the music/tone source for this partition. These sources are defined on the Music Sources screen.
Night Destination
Valid entries A valid extension Usage Enter the night service station extension, if you want night service for this tenant.
Tenant
This is a display only field. It contains the tenant number that you entered on the command line.
Tenant Description
Valid entries 40 alpha-numeric characters or blank Usage You may leave the description field blank, but future administration will be easier if you provide descriptive information.
Tenant

Figure 526: Tenant screen
change tenant 18 Tenant 18
CALLING PERMISSION (Enter y to grant permission to call specified Tenant)
1? 2? 3? 4? 5? 6? 7? 8? 9? 10?
y n n n n n n n n n
11? 12? 13? 14? 15? 16? 17? 18? 19? 20?
n n n n n n n y n n
21? 22? 23? 24? 25? 26? 27? 28? 29? 30?
n n n n n n n n n n
31? 32? 33? 34? 35? 36? 37? 38? 39? 40?
n n n n n n n n n n
41? 42? 43? 44? 45? 46? 47? 48? 49? 50?
n n n n n n n n n n
51? 52? 53? 54? 55? 56? 57? 58? 59? 60?
n n n n n n n n n n
61? 62? 63? 64? 65? 66? 67? 68? 69? 70?
n n n n n n n n n n
71? 72? 73? 74? 75? 76? 77? 78? 79? 80?
n n n n n n n n n n
81? 82? 83? 84? 85? 86? 87? 88? 89? 90?
n n n n n n n n n n
91? 92? 93? 94? 95? 96? 97? 98? 99? 100?
n n n n n n n n n n
Calling permissions
The system default allows each tenant to call only itself and Tenant 1. If you want to change that, you can do that on this screen. Valid entries y/n Usage Enter y to establish calling permission between the tenant number that you entered on the command line and any other tenant.
Tenant
This is a display only field. It contains the tenant number that you entered on the command line.
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Screen Reference
Terminal Parameters
This screen administers system-level parameters and audio levels for the 603 CALLMASTER telephones and the 4600-series, 6400-series, 8403, 8405B, 8405B+, 8405D, 8405D+, 8410B, 8410D, 8411B, 8411D, 8434D, and 2420/2410 phones. Only authorized Avaya personnel can administer this screen. Note: With the Multinational Locations feature enabled, you can administer terminal parameters per location, rather than system-wide.
Note:
Figure 527: 603/302 Terminal Parameters screen

hange terminal-parameters 302/603/606-TYPE TERMINAL PARAMETERS Page 1 of 3
Base Parameter Set: 1 Customize Parameters? _ Note: Location-parameters forms assign terminal parameter sets. OPTIONS* Display Mode: _* DLI Voltage Level: _________*
PRIMARY LEVELS* Voice Transmit (dB): _____* Voice Receive (dB): _____* Touch Tone Transmit (dB): _____*
Voice Sidetone (dB): _____* Touch Tone Sidetone (dB): _____*
Terminal Parameters
Figure 528: 6400/607A1/4600/2420 Type Terminal Parameters screen

change terminal-parameters 6400/607A1/4600/2420-TYPE TERMINAL PARAMETERS Base Parameter Set: 1 Customize Parameters? y Note: Location-parameters forms assign terminal parameter sets. Note: LEVELS do not apply to the 4600 terminals.* OPTIONS* Display Mode:_* Volume for DCP Types:_* Volume for IP Types:_* PRIMARY LEVELS* Voice Transmit (dB):__* Voice Receive (dB):__* Touch Tone Transmit (dB):__* Handset Expander Enabled? Page 2 of 3
Voice Sidetone (dB):__* Touch Tone Sidetone (dB):__*
BUILT-IN SPEAKER LEVELS* Voice Transmit (dB):__* 6402 BUILT-IN SPEAKER LEVELS* Voice Receive (dB):__*
Voice Receive (dB):__* Touch Tone Sidetone (dB):__* Touch Tone Sidetone (dB):__*
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Screen Reference
Figure 529: 8400-Series Terminal Parameters screen

change terminal-parameters 8400-TYPE TERMINAL PARAMETERS Base Parameter Set: __ Customize Parameters? _ Note: Location-parameters forms assign terminal parameter sets. OPTIONS* Display Mode: _* PRIMARY LEVELS* Voice Transmit Voice Receive Touch Tone Transmit ADJUNCT LEVELS*+ Voice Transmit Voice Sidetone BUILT-IN SPEAKER LEVELS Voice Transmit DLI Voltage Level: _________* Page 3 of 3
(dB): _____* (dB): _____* (dB): _____* (dB): _____* (dB): _____* (dB): _____*
Voice Sidetone (dB): _____* Touch Tone Sidetone (dB): _____*
Voice Receive (dB): _____* Touch Tone Sidetone (dB): _____* Voice Receive (dB): _____* Touch Tone Sidetone (dB): _____*
8403 BUILT-IN SPEAKER LEVELS Voice Receive (dB): _____*
Touch Tone Sidetone (dB): _____*
Base Parameter Set

Determines which default set of telephone options and levels will be used. This field corresponds to the country codes. For the country code listing, see the Country code table on page 1465.
Customize Parameters
Indicates whether the administrator wishes to change one or more of the default parameters. Note: Beginning with the May 2004 2.1 Release of Communication Manager, when the Customize Parameters field on the Terminal Parameters n screen is set to y, all Base Parameter Set default values display in the parameter fields. You must change the values in fields for which the default is not desired. To change just a few parameters back to default values, temporarily set the Customize Parameters field on the Terminal Parameters n screen to n, but do not submit the screen (do not press Enter). Make note of the default values for the specific fields you want to change, then set the Customize Parameters field back to y, and enter the default values in the fields. .
Note:
Terminal Parameters
Valid entries y n
Usage If this field is y (yes), the Option and Level fields appear and all fields can be edited. If this field is n (no), the system uses all default parameters associated with the Base Parameter Set field and all fields are display-only.
OPTIONS
Display Mode
Determines how the #) and ~ characters appear on the telephones display. Valid entries 1 2 Usage If this field is set to 1, the # and ~ do not change. If this field is set to 2, the telephone displays a # as a British pound sterling symbol and a ~ as a straight overbar.
DLI Voltage Level

Determines whether DCP Line Voltage used by the telephones is forced high, forced low, or allowed to automatically adjust.
Handset Expander Enabled

Determines whether the telephone will reduce noise on the handset. Valid entries y Usage If the field is y, the telephone reduces background noise.
Primary levels
The system displays the default setting from the Base Parameter Set for all fields. Also, these fields all require the same input; valid entries are from -44.0 db through +14.0 db in 0.5 increments (for example, -44.0, -43.5, -43.0 and son on).
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Screen Reference
Volume for DCP Types

This field allows the DCP telephone volume to be adjusted while the call is in progress. Valid entries default speaker, handset unchangeable default settings used to begin each call retain handset and speaker between calls retain speaker, handset unchangeable Usage The speaker resets to the default settings while the adjusted handset setting is retained. No adjusted handset and speaker settings are retained. The adjusted handset and speaker settings are retained. Only the adjusted speaker setting is retained.
Volume for IP Types

This field allows the IP telephone volume to be adjusted while the call is in progress. Note: If you use this field, Avaya recommends that you not change any values in the PRIMARY LEVELS or BUILT-IN SPEAKER LEVELS areas. Valid entries default speaker, handset unchangeable default settings used to begin each call retain handset and speaker between calls retain speaker, handset unchangeable Usage The speaker resets to the default settings while the adjusted handset setting is retained. No adjusted handset and speaker settings are retained. The adjusted handset and speaker settings are retained. Only the adjusted speaker setting is retained.
Note:
Terminal Parameters
PRIMARY LEVELS
Touch Tone Sidetone (dB)
Determines the touchtone volume fed back from the telephone when a users presses a button.
Touch Tone Transmit (dB)

Determines the touchtone volume fed outbound from the telephone.
Voice Receive (dB)

Determines the volume of voice inbound to the telephone.
Voice Sidetone (dB)

Determines the volume of voice fed back from the handset voice microphone to the users ear.
Voice Transmit (dB)

Determines the volume of voice outbound from the telephone. Note: You cannot administer all five of the Primary Level fields to +14.0 dB. If you attempt to submit the Terminal Parameters screen with all Primary Levels set to +14.0 dB, you receive an error message.
Note:
1513
Screen Reference
ADJUNCT LEVELS
Touch Tone Sidetone (dB)
Determines the touchtone volume fed back from the telephone when a users presses a button.
Voice Receive (dB)

Determines the volume of voice inbound to the adjunct.
Voice Sidetone (dB)

Determines the volume of voice fed back from the handset voice microphone to the users ear.
Voice Transmit (dB)

Determines the volume of voice outbound from the adjunct.
Terminating Extension Group

This screen defines a Terminating Extension Group (TEG). Any telephone can be assigned as a TEG member; however, only a multi-appearance telephone can be assigned a TEG button with associated status lamp. The TEG button allows the telephone user to select a TEG call appearance for answering or for bridging onto an existing call. The TEG members are assigned on an extension number basis. Call reception restrictions applicable to the group are specified by the group class of restriction (COR). The group COR takes precedence over an individual members COR. The members could all be termination restricted but still receive calls if the group is not restricted. The system allows for as many as 32 TEGs with up to 4 members each. An extension number can be assigned to more than one TEG but can have only one appearance of each group.

Figure 530: Terminating Extension Group screen
change term-ext-group 1 TERMINATING EXTENSION GROUP Group Number: 1 Group Name: Security Code: ISDN Caller Disp: AUDIX Name: GROUP MEMBER ASSIGNMENTS Ext 1: 51001 2: Name (first 26 characters) 26 character name sta 51001 Ext 3: Name (first 26 characters) 4: 51002 26 character name sta 51002 Group Extension: Coverage Path: COR: 1 TN: 1 LWC Reception: none Page 1 of 1
1515
Screen Reference
AUDIX Name
Name of the AUDIX machine as it appears in the Node Names screen. Only appears for an DEFINITY R configuration. Valid entries Audix machine description Usage Unique identifiers for adjunct equipment.
COR
Valid entries 0 to 95 Usage Enter the class of restriction (COR) number that reflects the desired restrictions.
Coverage Path
Enter a number for the call coverage path for this group. A TEG cannot serve as a coverage point; however, calls to a TEG can redirect to coverage. Valid entries 1 to 9999 t1 to t999 blank Usage path number time of day table
Group Extension
Enter the extension of the terminating extension group. Valid entries 1 to 7 digits Usage Unused extension number (may not be a VDN extension). Do not leave blank.
Group Name
Enter the name used to identify the terminating extension group.
Group Number
ISDN Caller Disp

This field is required if, on the System-Parameters Customer-Options screen, the ISDN-PRI or ISDN-BRI Trunks field is y. Valid entries grp-name Usage Specify whether the TEG group name or member name (member of TEG where call terminated) will be sent to the originating user. Specify whether the TEG group name or member name (member of TEG where call terminated) will be sent to the originating user. If the ISDN-PRI or ISDN-BRI Trunks field is n, leave blank.
mbr-name
blank
LWC Reception
Defines the source for Leave Word Calling (LWC) messages. Valid entries audix spe none Usage If LWC is attempted, the messages are stored in AUDIX. If LWC is attempted, the messages are stored in the system processing element (spe). If LWC is attempted, the messages are not stored.
Security Code
Valid entries 3 to 8 digit security code Usage This code is used for the Demand Print feature.
TN
1517
Screen Reference
GROUP MEMBER ASSIGNMENTS

Ext
Enter the extension number (may not be a VDN extension) assigned to a station. Valid entries 1 to 7 digits Usage An extension number of 1 to 7 digits.
Name
This display-only field shows the name assigned to the preceding extension number when the TEG members telephone is administered.
TFTP Server
TFTP Server
The Trivial File Transfer Protocol screen allows specification of the TFTP server that Avaya Communication Manager uses to get download files. Figure 531: TFTP Server screen
change tftp-server TFTP Server Configuration Local Node Name: TFTP Server Node Name: TFTP Server Port: 69 File to Retrieve: File Status: File Size: Filename in Memory: Page 1 of 1
Filename in Memory
A display-only field showing the name of the file currently in Communication Manager memory.
File Size
A display-only field showing the number of bytes transferred.
File Status
A display-only field showing Download In Progress, Download Failed, File Not Found, or Download Completed.
File to Retrieve
Valid entries up to 32 alpha-numeric, case sensitive, characters Usage Enter the name of the file you are going to retrieve using up to 32 alpha-numeric, case sensitive, characters for identification.
1519
Screen Reference
Local Node Name

The local node name must be a valid entry from the IP Node Names screen. The node must be assigned to a CLAN ip-interface or procr (processor CLAN). Valid entries 1 to 15 characters procr Usage Valid entry from the IP Node Names screen. Processor CLAN for S8300 Media Server, S8700 or S8710 Multi-Connect, and S8700 or S8710 IP-Connect.
TFTP Server Node Name

Valid entries 1 to 15 characters Usage The TFTP server node name must be a valid entry from the IP Node Names screen.
TFTP Server Port

Valid entries 1 to 64500 Usage Enter a number for the remote TCP port.
Time of Day Coverage Table

This screen allows up to five different coverage paths, associated with five different time ranges, for each day of the week. Only one coverage path can be in effect at any one time.

Figure 532: Time of Day Coverage Table screen
change coverage time-of-day 3 TIME OF DAY COVERAGE TABLE 3___ Act Time Sun Mon Tue Wed Thu Fri Sat 00:00 00:00 00:00 00:00 00:00 00:00 00:00 CVG PATH ____ ____ ____ ____ ____ ____ ____ Act Time __:__ __:__ __:__ __:__ __:__ __:__ __:__ CVG PATH ____ ____ ____ ____ ____ ____ ____ Act Time __:__ __:__ __:__ __:__ __:__ __:__ __:__ CVG PATH ____ ____ ____ ____ ____ ____ ____ Act Time __:__ __:__ __:__ __:__ __:__ __:__ __:__ CVG PATH ____ ____ ____ ____ ____ ____ ____ Act Time __:__ __:__ __:__ __:__ __:__ __:__ __:__ CVG PATH ____ ____ ____ ____ ____ ____ ____
Act Time
Specify the activation time of the coverage path administered in the next CVG PATH field. Enter the information in 24-hour time format. Valid entries 00:01 to 23:59 Usage If there are time gaps in the table, there will be no coverage path in effect during those periods. The first activation time for a day is set to 00:00 and cannot be changed. Activation times for a day must be in ascending order from left to right.
1521
Screen Reference
CVG Path
Enter the coverage path number.
.
Valid entries 1 to 9999 or blank 1 to 999
Usage For the DEFINITY R configurations and S8700 or S8710 IP-Connect For the DEFINITY SI configurations

A display-only field when the screen is accessed using an administration command. Specifies the Time of Day Coverage Table number. Up to 999 can be administered.

Use this screen to set up Time of Day Routing Plans. You can route AAR and ARS calls based on the time of day each call is made. You can design up to 8 Time of Day Routing Plans, each scheduled to change up to 6 times a day for each day in the week. Match the Time of Day Routing Plan PGN# with the PGN# field on the Partition Routing Table for the route pattern you want to use. Note: Automatic Route Selection (ARS) or Private Networking, AAR/ARS Partitioning, and Time of Day Routing must be enabled on the System-Parameters Customer-Options screen before you can use Time of Day Routing.
Note:
Figure 533: Time Of Day Routing Plan screen

change time-of-day Act PGN Time # 00:00 1 00:00 1 00:00 1 00:00 1 00:00 1 00:00 1 00:00 1 TIME OF DAY ROUTING PLAN ___ Act PGN Act PGN Act PGN Act PGN Time # Time # Time # Time # __:__ _ __:__ _ __:__ _ __:__ _ __:__ _ __:__ _ __:__ _ __:__ _ __:__ _ __:__ _ __:__ _ __:__ _ __:__ _ __:__ _ __:__ _ __:__ _ __:__ _ __:__ _ __:__ _ __:__ _ __:__ _ __:__ _ __:__ _ __:__ _ __:__ _ __:__ _ __:__ _ __:__ _ Page 1 of 1 Act PGN Time # __:__ _ __:__ _ __:__ _ __:__ _ __:__ _ __:__ _ __:__ _
Sun Mon Tue Wed Thu Fri Sat
Act Time
Specifies the time of day the route pattern (identified by PGN) begins. Valid entries 00:00 to 23:59 Usage Time is represented using a 24 hour clock. List times for the same day in increasing order. There must be at least one entry for each day.
1523
Screen Reference
PGN #
Identifies the route pattern for activation time listed. Valid entries 1 to 8 Usage Enter a PGN that matches the PGN and route pattern on the Partition Routing Table. There must be at least one entry for each day.

Displays the Time of Day Routing Plan number (1 through 8).
Toll Analysis
Toll Analysis
Note:
Note: The Toll List field on this screen does not interact with or relate to the ARS Toll Table.
This screen associates dialed strings to the systems Restricted Call List (RCL), Unrestricted Call List (UCL), and Toll List. You can force users to dial an account code if you associate dialed strings with CDR Forced Entry of Account Codes. To maximize system security, Avaya recommends that toll calling areas be restricted as much as possible through the use of the RCL (Restricted Call List) and Toll List fields on this screen. Figure 534: Toll Analysis screen
change toll 1 Page 1 of 1 TOLL ANALYSIS Percent Full:_ Location: Total Toll CDR <--Unrestricted Call List--> Min Max RCL List FEAC 1 2 3 4 5 6 7 8 9 10 ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _
Dialed String _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ _____________________
CDR FEAC
Valid entries x Usage Enter x to require an account code from a call whose facility COR requires a Forced Entry of Account Code.
1525
Screen Reference
Dialed String
Valid entries digits 0 to 9 (up to 18 characters) *, x, X Usage Enter the dialed string you want Avaya Communication Manager to analyze. wildcard characters
Location
Display-only field.
.
Valid display 1 to 64
Usage Defines the servers location for this Toll Analysis Table. On the System-Parameters Customer-Options screen, the ARS field and the Multiple Locations field must be set to y for values other than all to appear. Indicates that this Toll Analysis Table is the default for all port network (cabinet) locations.
all
Max
Valid entries Min to 28 Usage Enter the maximum number of user-dialed digits the system collects to match to this dialed string.
Min
Valid entries 1 to Max Usage Enter the minimum number of user-dialed digits the system collects to match to this dialed string.
Percent Full
Display-only field showing the percentage (0 to 100) of the systems memory resources that have been used by AAR/ARS. If the figure is close to 100%, you can free-up memory resources.
Toll Analysis
RCL
Enter x to assign the Dialed String to the Restricted Call List (RCL). Valid entries x Usage All entries of x and their associated dialed strings are referred to as the Systems Restricted Call List. The RCL can be assigned to any COR. A call attempt from a facility whose COR is marked as being associated with the RCL and whose dialed string matches a RCL dialed string field will be denied. The caller receives intercept treatment.
Toll List
Valid entries x Usage Enter x to assign the Dialed String to the Toll List.
Dialed String 0 1 20 21 30 31 40 41 50 51 60 61 70
Min 1 4 10 10 10 10 10 10 10 10 10 10 10
Max 23 23 10 10 10 10 10 10 10 10 10 10 10
Toll List x x x x x x x x x x x x x 1 of 2
1527
Screen Reference
Dialed String 71 80 81 90 91
Min 10 10 10 10 10
Max 10 10 10 10 10
Toll List x x x x x 2 of 2
Unrestricted Call List

Valid entries x Usage Enter x to assign the dialed string to one of the systems Unrestricted Call Lists (UCL).
Tone Generation
Tone Generation
The Tone Generation screen allows you to administer the tone characteristics that parties on a call hear under various circumstances. Note: With the Multinational Locations feature enabled, tone generation can be administered per location, rather than system-wide.
Note:
Figure 535: Tone Generation screen

change tone-generation 2 TONE GENERATION 2 Base Tone Generator Set: 1 440Hz Secondary-dial Tone? n Page 1 of X
440Hz PBX-dial Tone? n

440Hz PBX-dial Tone
Specifies whether the switch (primary) dial tone will be changed to a continuous 440Hz/-17 tone. Valid entries y/n Usage A value of n implies the tone will either be administered on a later page of this screen or, if no individual definition is administered, as defined in Base Tone Generation Set.
1529
Screen Reference
440Hz Secondary-dial Tone

Specifies whether the Secondary (CO) dial tone will be changed to a continuous 440Hz/-17 tone. Valid entries y/n Usage A value of n implies the tone will either be administered on a later page of this screen or, if no individual definition is administered, as defined in Base Tone Generation Set.
Base Tone Generator Set

The country code identifies the base tone generation set to be used. For information on the appropriate tone-generation hardware to use in a specific country, see Hardware Guide for Avaya Communication Manager, 555-245-207. Valid entries 1 to 25 Usage See the Country code table at the beginning of the System-Parameters Country-Code screen description.
Tone Generation

Figure 536: Tone Generation screen
change tone-generation TONE GENERATION CUSTOMIZED TONES Tone Name Cadence Step 1: 2: 3: 4: 5: 6: 7: 8: 9: 10: 11: 12: 13: 14: 15: Tone (Frequency/Level) Page 2 of X
Cadence Step
Display-only fields that identify the number of each tone cadence step. Valid entries 1 to 15 Usage Identifies the number of each tone cadence step.
1531
Screen Reference
Tone Name
Each entry uses one of the keywords below to indicate which of the individually administrable tones this screen modifies. Valid entries blank Usage If this field is blank, all entries are ignored in the corresponding Tone (Frequency/Level) field.
1-call-wait 2-call-wait 3-call-wait busy busy-verify call-wait-ringback conference confirmation disable-dial hold hold-recall immed-ringback intercept intrusion PBX-dial recall-dial recall-dont-ans redirect reorder rep-confirmation reset-shift ringback secondary-dial special-dial whisper-page zip
Tone Generation
Tone (Frequency/Level)
Valid entries silence Usage An entry of silence means no tone. A final step of silence with an infinite duration will be added internally to any tone sequence that does not end in a goto. An entry of goto means to repeat all or part of the sequence, beginning at the specified cadence step. Specifies the frequency and level of the tone.
goto 350/-17.25 350+425/-4.0 350+440/-13.75 375+425/-15.0 404/-11.0 404/-16.0 404+425/-11.0 404+450/-11.0 425/-4.0 425/-11.0 425/-17.25 440/-17.25 440+480/-19.0 450/-10 480/-17.25 480+620/-24.0 525/-11.0 620/-17.25 697/-8.5 770/-8.5 852/-8.5 941/-8.5 1000/0.0 1000/+3.0 1004/0.0 1004/-16.0 1209/-7.5 1336/-7.5 1400/-11.0 1477/-7.5 1633/-7.5 2025/-12.1 2100/-12.1 2225/-12.1 2804/-16.0
1533
Screen Reference
Trunk Group
Use the Trunk Group screen to set basic characteristics for every type of trunk group and to assign ports to the group. This section lists and describes all the fields you might see on the screen. Many fields are dependent on the settings of other fields and only appear when certain values are entered in other fields on the screen. For example, the entry in the Group Type field may significantly change the content and appearance of the Trunk Group screen. For more information on administering trunk groups, see Managing Trunks on page 423. This section does not cover ISDN trunks. For descriptions of the screens and fields that are unique to ISDN trunks, see ISDN Trunk Group on page 1170.

The figure below is only an example, and is intended to show most of the fields that might appear on page 1 of the Trunk Group screen. This example may might not show all fields, or might show fields that normally do not appear together; it is not intended to reflect a specific trunk group type. Your own screen mary vary from this example according to specific field and system settings. The list of field descriptions that follow the figure is in alphabetical order for quick reference. This list is intended to be comprehensive, and may include information on fields that are not shown in the example. The field descriptions identify fields that are specific to particular trunk group types.
Trunk Group
Figure 537: Trunk Group screen - page 1

add trunk-group next TRUNK GROUP ___ Group Type: _____ CDR Reports: _ ___________________________ COR: __ TN: ___ TAC: ____ ________ Outgoing Display? _ Trunk Signaling Type: ____ _ Busy Threshold: ___ Night Service: ________ ___ Incoming Destination: ________ _____ Auth Code? _ Trunk Flash? _ BCC: _ ITC? ____ TRUNK PARAMETERS Trunk Type (in/out): ____________ Incoming Rotary Timeout(sec): __ Outgoing Dial Type: _________ Incoming Dial Type: ________ Disconnect Timing(msec): ____ Digit Treatment: __________ Digits: ____ Sig Bit Inversion: ____ Analog Loss Group: ___ Digital Loss Group: ___ Incoming Dial Tone? _ Incoming Calling Number - Delete: ___ Insert: _______ Format: _______ Bit Rate: _____ Synchronization: _____ Duplex: ____ Disconnect Supervision - In? _ Out? _ Answer Supervision Timeout: ___ Receive Answer Supervision? _ Group Number: Group Name: Direction: Dial Access? Queue Length: Comm Type: Page 1 of x
Analog Gain
Use this field to reduce the strength of incoming signals on TN2199 ports if users regularly experience echo, distortion, or unpleasantly loud volume. Experiment to find the best setting for your situation. This field appears if the Country field is 15 and the Trunk Type (in/out) field is 2-wire-ac, 2-wire-dc, or 3-wire. Valid entries a b c none Usage Reduces the incoming signal by -3dB. Reduces the incoming signal by -6dB. Reduces the incoming signal by -8dB. No reduction. Dont change this setting unless the trunk groups sound quality is unacceptable.
1535
Screen Reference
Analog Loss Group

This field determines which administered 2-party row in the loss plan applies to this trunk group if the call is carried over an analog signaling port in the trunk group. Valid entries 1 to 17 Usage Shows the index into the loss plan and tone plan.
Answer Supervision Timeout

If the Receive Answer Supervision field is n, use this field to set the answer supervision timer for outgoing and two-way trunks. During a cut-through operation, timing begins after each outgoing digit is sent by Communication Manager and timing ceases after the far-end sends answer supervision. If the timer expires, Communication Manager acts as if it had received answer supervision. On senderized operation, the timer begins after the last digit collected is sent. Valid entries 0 to 250 Usage Enter the number of seconds you want Communication Manager to wait before it acts as though answer supervision has been received from the far-end. Set this field to 0 if Receive Answer Supervision is y.
Note:
Note: This fields setting does not override answer supervision sent from the network or from DS1 port circuit timers. To control answer supervision sent by DS1 firmware, set the Outgoing End of Dial (sec) field on the Administrable Timers page of the Trunk Group screen.
Auth Code
This field affects the level of security for tandemed outgoing calls at your server running Communication Manager. This field appears if the Direction field is incoming or two-way, and it can only be y if the Authorization Codes field is y on the System-Parameters Customer-Options screen. Valid entries y/n Usage Enter y to require callers to enter an authorization code in order to tandem a call through an AAR or ARS route pattern. The code will be required even if the facility restriction level of the incoming trunk group is normally sufficient to send the call out over the route pattern.
Trunk Group
Auto Guard
This field appears if the Group Type field is co or fx. This field controls ports only on TN438B, TN465B, and TN2147 circuit packs. TN438B ports have hardware support for detecting a defective trunk. TN465B and TN2147 ports consider a trunk defective if no dial tone is detected on an outgoing call, and the Outpulse Without Tone field is n on the Feature-Related System Parameters screen. Valid entries y/n Usage Enter y to prevent repeated seizures of a defective trunk. Communication Manager will do a maintenance busy-out on these trunks.
BCC
Generalized Route Selection uses the BCC to select the appropriate facilities for routing voice and data calls. Far-end tandem servers/switches also use the BCC to select outgoing routing facilities with equivalent BCC classes.The entry in the Bearer Capability Class field is used to select the appropriate facilities for incoming ISDN calls. Avaya Communication Manager compares the entry in the BCC field to the value of the Bearer Capability information element for the incoming call and routes the call over appropriate facilities. For example, a call with BCC 4 will only be connected through facilities that support 64 kbps data transmission. The Bearer Capability Class field appears when all of the following are true:
Either the ISDN-BRI Trunks field or the ISDN-PRI field on the System Parameters Customer-Options screen is y. The Group Type field is access, co, fx, tandem, tie, or wats. The Comm Type field is data, avd, or rbavd. Valid entries 0 1 2 3 4 Usage For voice and voice-grade data For 56 kbps synchronous data transmitted with robbed-bit signaling Less than 19.2 kbps synchronous or asynchronous data For 64 kbps data and LAPD protocol For 64 kbps data on unrestricted channels
1537
Screen Reference
Bit Rate
This field specifies the baud rate to be used by pooled modems. This field appears when the Comm Type field is avd or rbavd. It also appears if the Comm Type field is data, but only if the ISDN-PRI field is y on the System-Parameters Customer-Options screen. Valid entries 300 1200 2400 4800 9600 19200 Usage Enter the speed of the fastest modem that will use this trunk group.
Busy Threshold
Use this field if you want attendants to control access to outgoing and two-way trunk groups during periods of high use. When the threshold is reached and the warning lamp for that trunk group lights, the attendant can activate trunk group control: internal callers who dial out using a trunk access code will be connected to the attendant, and the attendant can prioritize outgoing calls for the last remaining trunks. Calls handled by AAR and ARS route patterns go out normally. Valid entries 1 to 255 (DEFINITY R, S8700 or S8710 IP-Connect) Usage Enter the number of trunks that must be busy in order to light the warning lamp on the Attendant Console. For example, if there are 30 trunks in the group and you want to alert the attendant whenever 25 or more are in use, enter 25.
Trunk Group
Call Still Held

This field appears if the Group Type field is co or fx. This field is used when the receiving end media server or switch initiates the disconnection of incoming calls. It effectively extends the Incoming Glare Guard timer by 140 seconds. This field affects only TN438B, TN465B, and TN2147 ports and is used primarily when the Country Code field is 2. Valid entries y/n Usage Enter y to prevent glare by delaying an outgoing seizure of a trunk for at least 140 seconds after it is released from an incoming call.
CDR Reports
Valid entries y Usage All outgoing calls on this trunk group will generate call detail records. If the Record Outgoing Calls Only field on the CDR System Parameters screen is n, then incoming calls on this trunk group will also generate call detail records. Calls over this trunk group will not generate call detail records. CDR records will be generated for both incoming and outgoing calls. In addition, the following ringing interval CDR records are generated:
n r (ring-intvl)
Abandoned calls: The system creates a record with a condition code of "H," indicating the time until the call was abandoned. Answered calls: The system creates a record with a condition code of "G," indicating the interval from start of ring to answer. Calls to busy stations: The system creates a record with a condition code of "I," indicating a recorded interval of 0.
Note:
Note: For ISDN trunk groups, the Charge Advice field affects CDR information. For CO, DIOD, FX, and WATS trunk groups, the PPM field affects CDR information.
1539
Screen Reference
CESID I Digits Sent

For emergency 911 service, Communication Manager may send Callers Emergency Service Identification (CESID) information to the central office or E911 tandem server/switch. This digit string is part of the E911 signaling protocol. This field appears when Group Type is cama. Valid entries 1 to 3 digits Usage Determine the correct entry for this field by talking to your E911 provider.
Comm Type
Use this field to define whether the trunk group carries voice, data, or both. Note: Comm Types of avd, rbavd and data require trunk member ports on a DS1 circuit pack. Valid entries avd Usage Enter avd for applications that mix voice and Digital Communication Protocol data, such as video conferencing applications. The receiving end media server or switch discriminates voice calls from data calls and directs each to an appropriate endpoint. Neither originating nor terminating ends insert a modem pool for any calls when Comm Type is avd. The Signaling Mode field on the DS1 Circuit Pack screen must be set for either common-chan or CAS signaling. Enter data only when all calls across the trunk group originate and terminate at Avaya Communication Manager digital data endpoints. Public networks dont support data: supported by Avayas DCP protocol, this entry is used almost exclusively for the data trunk group supporting DCS signaling channels. The Signaling Mode field on the DS1 Circuit Pack screen may be set to robbed-bit or common-chan. For digital trunk groups that carry voice and data with robbed-bit signaling. The Signaling Mode field on the DS1 Circuit Pack screen must be set to robbed-bit unless mixed mode signaling is allowed on the DS1 circuit pack. In that case, the Signaling Mode field may be isdn-ext or isdn-pri. For trunk groups that carry only voice traffic and voice-grade data (that is, data transmitted by modem). Analog trunk groups must use voice.
Note:
data
rbavd
voice
Trunk Group
COR
Valid entries 0 to 95 Usage Enter a class of restriction (COR). Classes of restriction control access to trunk groups, including trunk-to-trunk transfers.
Tip:
Tip:
Remember that facility restriction levels (FRL) are assigned to classes of restriction. Even if 2 trunk groups have classes of restriction that allow a connection, different facility restriction levels may prevent operations such as off-net call forwarding or outgoing calls by remote access users.
CO Type
This field appears when the Country field is 14 and is used only by trunk group members administered on a TN464D vintage 2 or later DS1 circuit pack. Valid entries analog digital Usage This field specifies whether the trunk group is connected to analog or digital facilities at the central office.
Country
This field is administered at installation and sets numerous parameters to appropriate values for the public network in which the server running Communication Manager operates. For example, the value of this field, with the values of the Trunk Termination and the Trunk Gain fields, determines the input and trans-hybrid balance impedance requirements for ports on TN465B, TN2146, and TN2147 circuit packs. This field appears for the trunk groups that connect Avaya Communication Manager to a central office in the public network CO, DID, DIOD, FX, and WATS trunk groups.
! CAUTION:
CAUTION:
Do not change this field. If you have questions, contact your Avaya technical support representative. Note: For DID trunk types, country code 19 is not accepted in the Trunk Group screen in Communication Manager. This will be supported at a later date.
Note:
1541
Screen Reference
Valid entries 1 to 25 11
Usage Set at installation. If the Country field is 11, Avaya Communication Manager is administered for Public Network Call Priority (Call Retention and Re-ring). If the Country field is 14 and the Group Type is DID or DIOD, the CO Type field appears. If the Country field is 15, Communication Manager is administered for Public Network Call Priority (Intrusion and Re-ring). Also, the Protocol Type field appears for Group Type DID or DIOD. If the Country field is 18, Avaya Communication Manager can be administered for Public Network Call Priority (Mode of Release Control, Forced Disconnect, and Re-ring). If the Country field is 23 and Group Type field is either CO or DID, Communication Manager is administered for Block Collect Calls.
14 15
18
23
Cut-Through
This field appears when the Outgoing Dial Type field is either rotary or tone.
!
SECURITY ALERT:
SECURITY ALERT: Entering y in this field will reduce your ability to prevent toll fraud. Valid entries y Usage Enter y to allow users to get dial tone directly from the central office. Outgoing calls over this trunk group will bypass AAR/ARS (if youre using it) and any of your administered restrictions (such as COR or FRL). Enter n and the user will receive switch dial tone. Instead of digits being sent to the central office, they will be collected and checked against administered restrictions. If no restrictions apply, the digits are sent to the central office.
Trunk Group
Cyclical Hunt
When a call is offered to a trunk group, Communication Manager searches for an available trunk. This field, which appears when the Direction field is two-way and the Trunk Type field is loop-start, controls the starting point of this search. You can change this field from n to y at any time. To change from y to n, however, all the trunks in the group must be idle or busied out. Valid entries y Usage Enter y to have Communication Manager start its search from the last trunk seized. This method is faster, and thus better suited for high-traffic trunk groups. Enter n to have Communication Manager start each search at member 1 (the first trunk administered on the Group Member Assignments page).
Dial Access
This field controls whether users can route outgoing calls through an outgoing or two-way trunk group by dialing its trunk access code. Allowing dial access does not interfere with the operation of AAR/ARS.
!
SECURITY ALERT:
SECURITY ALERT: Calls dialed with a trunk access code over WATS trunks bypass AAR/ARS and arent restricted by facility restriction levels. For security, you may want to leave the field set to n unless you need dial access to test the trunk group. Valid entries y n Usage Allows users to access the trunk group by dialing its access code. Does not allow users to access the trunk group by dialing its access code. Attendants can still select this trunk group with a Trunk Group Select button.
1543
Screen Reference
Dial Detection
Applies only to TN2199 ports. The Country field must be 15. Valid entries A-wire B-wire Usage
Digit Absorption List

This field assigns a digit absorption list, when used, to a trunk group that terminates at a step-by-step central office. Valid entries 0 to 4 or blank Usage Enter the number of the digit absorption list this trunk group should use.
Digits
This field is used with the Digit Treatment field, and its meaning depends on the entry in that field. If the Digit Treatment field is absorption, this field specifies how many digits are deleted. If the Digit Treatment field is insertion, this field identifies the specific digits that are added. Valid entries 1 to 5 Up to 4 digits, including * and # blank Usage Enter the number of digits to be deleted (absorbed). Enter the actual digits to be added (inserted). This field can be blank only if the Digit Treatment field is blank.
Trunk Group
Digit Treatment
Use this field to modify an incoming digit string (as on DID and tie trunks, for example) by adding or deleting digits. Youll need to do this if the number of digits you receive doesnt match your dial plan. Valid entries blank absorption insertion Usage The incoming digit string is not changed. Deletes digits, starting at the beginning of the string. Adds digits, starting at the beginning of the string.
If you enter absorption or insertion, then you must enter a value in the Digits field. Note: In a DCS network, DCS features that use the remote-tgs button (on phones at a remote end) do not work when the incoming trunk group at your end deletes or inserts digits on incoming calls. The remote-tgs button on a remote server/ switch, for example, tries to dial a TAC on your switch. If your end adds or deletes digits, it defeats this operation. If you need to manipulate digits in a DCS network (for example, to insert an AAR feature access code), do it on the outgoing side based on the routing pattern.
Note:
Digital Loss Group

This field determines which administered 2-party row in the loss plan applies to this trunk group if the call is carried over a digital signaling port in the trunk group. Valid entries 1 to 19 Usage Shows the index into the loss plan and tone plan.
Direction
Enter the direction of the traffic on this trunk group. The entry in this field affects which timers appear on the Administrable Timers page. This field appears for all trunk groups except DID and CPE. Valid entries incoming outgoing two-way Enter two-way for Network Call Redirection. Usage
1545
Screen Reference
Disconnect Supervision-In
This field indicates whether Avaya Communication Manager receives disconnect supervision for incoming calls over this trunk group. It appears when the Direction field is incoming or two-way. (If the Direction field is outgoing, Communication Manager internally sets this field to n.) The entry in this field is crucial if you allow trunk-to-trunk transfers. (To allow trunk-to-trunk transfers involving trunks in this group, this field must be y and the Trunk-to-Trunk Transfer field on the Feature-Related System Parameters screen must be y). If a user connects 2 trunks through conference or transfer, and neither far-end media server or switch on the resulting connection provides disconnect supervision, the trunks involved will not be released because Avaya Communication Manager cannot detect the end of the call. Communication Manager will not allow trunk-to-trunk transfers unless it believes that at least one party on the call can provide disconnect supervision. Therefore, setting this field incorrectly may cause trunks to become unusable until the problem is detected and the trunks are reset. Valid entries y Usage Enter y to allow trunk-to-trunk transfers involving trunks in this group. Enter y if the far-end server/switch sends a release signal when the calling party releases an incoming call, and you want to make the far-end server/switch responsible for releasing the trunk. Enter y to enhance Network Call Redirection. Enter n if the far-end server/switch doesnt provide a release signal, if your hardware cant recognize a release signal, or if you prefer to use timers for disconnect supervision on incoming calls. Entering n prevents trunk-to-trunk transfers involving trunks in this group.
! CAUTION:
CAUTION:
In general, U.S. central offices provide disconnect supervision for incoming calls but not for outgoing calls. Public networks in most other countries do not provide disconnect supervision for incoming or outgoing calls. Check with your network services provider.
Trunk Group
Disconnect Supervision-Out
This field indicates whether Communication Manager receives disconnect supervision for outgoing calls over this trunk group. It appears when the Direction field is either outgoing or two-way. (If the Direction field is incoming, Communication Manager internally sets this field to n.) The entry in this field is crucial if you allow trunk-to-trunk transfers. (To allow trunk-to-trunk transfers involving trunks in this group, this field must be y and the Trunk-to-Trunk Transfer field on the Feature-Related System Parameters screen must be y). If a user connects 2 trunks through conference or transfer, and neither far-end server/switch on the resulting connection provides disconnect supervision, the trunks involved wont be released because Communication Manager cant detect the end of the call. Communication Manager will not allow trunk-to-trunk transfers unless it believes that at least one party on the call can provide disconnect supervision. Therefore, setting this field incorrectly may cause trunks to become unusable until the problem is detected and the trunks are reset. Also, remember that Avaya Communication Manager must receive answer supervision on outgoing analog CO, FX, WATS, Tie, Tandem, and Access trunks before it will recognize a disconnect signal. If this trunk group does not receive answer supervision from the far-end server/switch, and you enter y in this field, Avaya Communication Manager will internally set the field to n. Valid entries y Usage Enter y to allow trunk-to-trunk transfers involving trunks in this group. Enter y if the far-end sends a release signal when the called party releases a call an outgoing call, and you want to make the far-end responsible for releasing the trunk. The Answer Supervision Timeout field must be 0 and the Receive Answer Supervision field must be y for the switch to recognize a y entry. Enter y to enhance Network Call Redirection. Enter n if the far-end server/switch doesnt provide a release signal, if your hardware cant recognize a release signal, or if you prefer to use timers for disconnect supervision on outgoing calls. Entering n prevents trunk-to-trunk transfers involving trunks in this group.
! CAUTION:
CAUTION:
Do not set this field to y unless you are certain that the far-end server/switch will provide answer supervision and disconnect supervision. Most public networks do not provide disconnect supervision over analog trunks. Check with your network services provider.
1547
Screen Reference
Disconnect Timing (msec)

This field specifies the minimum time in milliseconds that the central office or far-end media server or switch requires to recognize that your end has disconnected from a call. This timer does not affect ports on a circuit pack that uses the administrable Incoming Disconnect and Outgoing Disconnect timers; in fact, settings on those two timers override this field. Valid entries 140 to 2550 ms in increments of 10 Usage The default of 500 is an industry standard and you shouldnt change it. If you set this field too high, your server/switch wont disconnect sometimes when it should; too low, and it will disconnect when it shouldnt.
Disconnect Type
This field indicates which side or user controls the disconnect, where A refers to the calling party and B refers to the called party. Appears only if the Country field is 15 and the Trunk Type field is 2-wire-ac, 2-wire-dc, or 3-wire. This applies only to the TN2199 port. Valid entries AandB AorB Usage
Drop Treatment
This field only applies to DID trunks. It determines what the calling party hears when the called party terminates an incoming call. Valid entries intercept busy silence Note: In Italy, the Drop Treatment field must be administered as intercept for all DID trunk groups. Usage Select one. For security reasons, its better to apply a tone: silence could provide an opening for hackers.
Note:
Trunk Group
Duplex
This field specifies whether a two-way trunk group allows simultaneous transmission in both directions. This field appears when the Comm Type field is avd or rbavd. It also appears if the Comm Type field is data, but only if the ISDN-PRI field is enabled on the System-Parameters Customer-Options screen. Note: Even if the trunk group supports full-duplex transmission, other equipment in a circuit may not. Valid entries full half Usage Enter full in most cases: this allows simultaneous two-way transmission, which is most efficient. Enter half to support only one transmission direction at a time.
Note:
End-to-End Signaling
Auxiliary equipment such as paging equipment and music sources may be connected to Avaya Communication Manager by auxiliary trunks. Communication Manager may send DTMF signals (touch tones) to these devices. This field, which appears when the Group Type field is cpe (customer-provided equipment trunk groups), sets the duration of these tones. Valid entries 60 to 360 ms in increments of 10 Usage Use this field to set the duration in milliseconds of the touch-tone signal that is sent to the connected equipment.
Note:
Note: For trunks that do not receive real answer supervision, a "connect" Event report is sent when the Answer Supervision Timeout occurs.
1549
Screen Reference
Expected Digits
Note: Set this field to blank if the Digit Treatment field is set to insert and the Digits field contains a feature access code (for example, AAR or ARS) followed by digits. In this case, the number of digits expected are set on the AAR and ARS Digit Analysis Table and AAR and ARS Digit Conversion Table. Valid entries 1 to 18 Usage Enter the number of digits that the far-end media server or switch sends for an incoming connection. If your end is absorbing digits on this trunk group, the entry in this field must be larger than the entry in the Digits field. If you leave this field blank, you cannot administer digit absorption.
Note:
Extended Loop Range

This field appears only for a DID trunk group and is used only with the TN459A circuit pack. Valid entries y/n Usage Enter y or n depending on the distance between the central office and your server. If greater than the required distance, then the field should be y.
Group Name
Valid entries 1 to 27 characters Usage Enter a unique name that provides information about the trunk group. Do not use the default entry or the group type (DID, WATS) here. For example, you might use names that identify the vendor and function of the trunk group: USWest Local; Sprint Toll, etc.
Note:
Note: For 4620SW or 4610SW telephones, the Group Name field is supported by Unicode language display. For more information on Unicode language display, see Administering Unicode display on page 181.
Trunk Group
Group Number
This field displays the group number assigned when the trunk group was added. Note: For trunk groups connecting 2 media servers or switches in Distributed Communication System networks, Avaya recommends that you assign the same group number on both servers or switches.
Note:
Group Type
Enter the type of trunk group. The fields that are displayed and available may change according to the trunk group type selected. Busy-out the trunk group before you change the group type. Release the trunk group after you make the change. For more information about busying out and releasing trunk groups, see your systems Maintenance manual. For more information about ISDN trunk groups, see the ISDN Trunk Group section of the Screen Reference chapter of this guide. Valid entries Access Usage Use access trunks to connect satellite media servers or switches to the main switch in Electronic Tandem Networks (ETN). Access trunks do not carry traveling class marks (TCM) and thus allow satellite callers unrestricted access to out-dial trunks on the main server. Allows Inband ANI. Advanced Private Line Termination (APLT) trunks are used in private networks. APLT trunks allow inband ANI. CAMA trunks route emergency calls to the local communitys Enhanced 911 systems. CO trunks typically connect Communication Manager to the local central office, but they can also connect adjuncts such as external paging systems and data modules. Use CPE trunks to connect adjuncts, such as paging systems and announcement or music sources, to the server running Communication Manager. Use DID trunks when you want people calling your organization to dial individual users directly without going through an attendant or some other central point. Allows Inband ANI. 1 of 3
APLT CAMA CO
CPE
DID
1551
Screen Reference
Valid entries DIOD
Usage DIOD trunks are two-way trunks that transmit dialed digits in both directions. In North America, use tie trunks for applications that require two-way transmission of dialed digits. Allows Inband ANI. Digital Multiplexed Interface - Bit-Oriented Signaling (DMI-BOS) trunks allow communication with systems using DMI-BOS protocol. DMI-BOS trunks allow inband ANI. An FX trunk is essentially a CO trunk that connects your server running Communication Manager directly to a central office outside your local exchange area. Use FX trunks to reduce long distance charges if your organization averages a high volume of long-distance calls to a specific area code. Use ISDN trunks when you need digital trunks that can integrate voice, data, and video signals and provide the bandwidth needed for applications such as high-speed data transfer and video conferencing. ISDN trunks can also efficiently combine multiple services on one trunk group. Use ISDN for Network Call Transfer. For more information, see Avaya MultiVantage Call Center Software Release 11 Network Call Redirection. You cannot enter isdn unless the ISDN-PRI field, the ISDN-BRI Trunks field, or both have been enabled on the System-Parameters Customer-Options screen. Release Link trunks work with Centralized Attendant Service in a private network. Use SIP trunks to connect a server running Communication Manager to a SIP service providers server or switch. Tandem trunks connect tandem nodes in a private network. Tandem trunks allow inband ANI. 2 of 3
DMI-BOS
FX
ISDN
RLT SIP
Tandem
Trunk Group
Valid entries Tie
Usage Use tie trunks to connect a server running Communication Manager to a central office or to another server or switch in a private network. Tie trunks transmit dialed digits with both outgoing and incoming calls, and allow inband ANI. Use WATS trunks to reduce long-distance bills when your organization regularly places many calls to a specific geographical area in North America. Outgoing WATS service allows calls to certain areas ("WATS bands") for a flat monthly charge. Incoming WATS trunks allow you to offer toll-free calling to customers and employees. 3 of 3
WATS
Incoming Calling Number - Delete

The Incoming Calling Number - Delete, Insert, and Format fields are the administrable fields for the Calling Line Identification Prefix feature. They appear when the Direction field is incoming or two-way. Valid entries 1 to 15, all, or blank Usage Enter the number of digits, if any, to delete from the calling party number for all incoming calls on this trunk group.
Incoming Calling Number - Insert

Valid entries Enter up to 15 characters (0 to 9), all, or blank Usage Enter up to specific digits, if any, to add to the beginning of the digit string of incoming calls when the calling party is a member of this trunk group.
1553
Screen Reference
Incoming Calling Number - Format

This field indicates the TON/NPI encoding applied to CPN information modified by the CLI Prefix feature. This encoding does not apply to calls originating locally. The Numbering Format field on page 2 of this screen applies to calls originated from this server running Communication Manager. If this field is blank, Avaya Communication Manager passes on the encoding received in the incoming setup message. If the incoming setup message did not contain CPN information and digits are added, the outgoing message will contain these digits. If the Format field is blank in this case, the value defaults to pub-unk. If the Format field on page 2 of this screen is also administered as unknown, the trunk group is modified to "unk-unk" encoding of the TON/NPI. Therefore, this field also must contain a value other than unknown. Note: The values for this field map to the Type of Numbering (TON) and Numbering Plan Identifier (NPI) values shown below. Valid entries blank natl-pub intl-pub locl-pub pub-unk lev0-pvt lev1-pvt lev2-pvt unk-unk Type of numbering (TON) incoming TON unmodified national(2) international(1) local/subscriber(4) unknown(0) local(4) Regional Level 1(2) Regional Level 2(1) unknown(0) Numbering plan identifier (NPI) incoming NPI unmodified E.164(1) E.164(1) E.164(1) E.164(1) Private Numbering Plan PNP(9) Private Numbering Plan PNP(9) Private Numbering Plan PNP(9) unknown(0)
Note:
Trunk Group
Incoming Destination
Use this field to set the destination for all incoming calls on trunk groups such as CO, FX, and WATS that must terminate at a single destination. The destination you enter here is also the default night service destination unless you enter a different destination in the Night Service field. Appears when the Direction field is incoming or two-way. Valid entries blank an extension number Usage Leave this field blank if the Trunk Type (in/out) field is not auto/. Calls go to the extension you enter. You may enter any type of extension, though typically the extension entered here identifies a VDN, a voice response unit, or a voice messaging system. Night service overrides this setting when its active. Note: If entering a Multi-Location Dial Plan shortened extension, note the following: When entering a Multi-Location Dial Plan shortened extension in a field designed for announcement extensions, certain administration end validations that are normally performed on announcement extensions are not done, and resultant warnings or submittal denials do not occur. The shortened extensions also do not appear in any display or list that shows announcement extensions. Extra care should be taken to administer the correct type of announcement for the application when assigning shortened extensions..
Note:
attd
Calls go to the attendant and are recorded as Listed Directory Number (LDN) calls on call detail records.
1555
Screen Reference
Incoming Dial Tone

Indicates whether or not your server running Communication Manager will give dial tone in response to far-end seizures of the trunk group. Valid entries y Usage Enter y if the incoming trunk group transmits digits. For example, you would enter y for two-way, dial-repeating tie trunks that users select by dialing a trunk access code. Enter n for trunks that arent sending digits, such as tandem or incoming CO trunks.
Incoming Dial Type

Indicates the type of pulses required on an incoming trunk group. Usually, you should match what your central office provides. See "Trunks and Trunk Groups" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information. This field appears for Access, APLT, DID, DIOD, DMI-BOS, FX, RLT, Tandem, and WATS trunk groups. It also appears for Tie trunk groups when the Trunk Signaling Type field is blank, cont, or dis. Valid entries tone Usage Enter tone to use Dual Tone Multifrequency (DTMF) addressing, also known as "touch tone" in the U.S. Entering tone actually allows the trunk group to support both DTMF and rotary signals. Also, if youre using the Inband ANI feature, enter tone. For pulsed and continuous E&M signaling in Brazil and for discontinuous E&M signaling in Hungary, use tone. Enter rotary if you only want to allow the dial pulse addressing method used by non-touch tone phones. Though the tone entry supports rotary dialing as well, its inefficient to reserve touch tone registers for calls that dont use DTMF. Enter mf if the Trunk Signaling Type field is blank. The Multifrequency Signaling field must be enabled on the System-Parameters Customer-Options screen in order for you to enter mf here. You may not enter mf if the Used for DCS field (field descriptions for page 2) is y. For pulsed and continuous E&M signaling in Brazil and for discontinuous E&M signaling in Hungary, use mf.
rotary
mf
Trunk Group
Incoming Rotary Timeout (sec)

Call setup at central offices that still use older switching equipment, such as step-by-step technology, is considerably longer then at central offices with more modern media servers. If youre receiving digits with incoming calls from a central office that uses less efficient switching technology, your media server or switch needs to allow more time to ensure it receives all the incoming digits. When the Incoming Dial Type field is rotary, use this field to set the maximum time your end will wait to receive all incoming digits from the far-end switch. Valid entries 5 to 99 or blank Usage If the system is connected to a step-by-step central office, or any CO using older switching technology, enter at least 18 seconds; if not, enter at least 5 seconds.
ITC
The Generalized Route Selection feature, part of the automatic routing technology used in Avaya Communication Manager, compares the line coding of available digital facilities and selects appropriate routes for voice and data calls. The Information Transfer Capability field appears when the Comm Type field is data, avd, or rbavd and the BCC field is not 0. Valid entries rest(ricted) unre(stricted) Usage Restricted trunks use ami-basic or ami-zcs line coding and can carry only restricted calls. Unrestricted trunks use b8zs, hdb3, or cmi line coding and can carry restricted or unrestricted calls. A trunk group with an unrestricted ITC may have only unrestricted trunks as members.
Line Length
This field appears only when the Group Type field is tie and the Trunk Signaling Type field is tge, tgi, or tgu. Valid entries short long Note: Unless one or more trunk members are administered, the administered value is not saved when you submit the screen (press Enter). Usage
Note:
1557
Screen Reference
Night Service
This field sets the destination to which incoming calls go when Night Service is in operation. If a Night field on the Group Member Assignments page is administered with a different destination, that entry will override the group destination for that trunk. CPE, DID, and DIOD trunk groups do not support night service. Tip:
Tip:
Whenever possible, use a night service destination on your switch: otherwise some features wont work correctly, even over a DCS network. Valid entries blank An extension number (can be a VDN) Usage Leave this field blank if the Trunk Type (in/out) field is not auto/. Enter the extension of your night service destination. Note: If entering a Multi-Location Dial Plan shortened extension, note the following: When entering a Multi-Location Dial Plan shortened extension in a field designed for announcement extensions, certain administration end validations that are normally performed on announcement extensions are not done, and resultant warnings or submittal denials do not occur. The shortened extensions also do not appear in any display or list that shows announcement extensions. Extra care should be taken to administer the correct type of announcement for the application when assigning shortened extensions.
Note:
attd
Calls go to the attendant and are recorded as Listed Directory Number (LDN) calls on call detail records.
Number of Members
This field displays the number of trunk groups assigned to this trunk group.
Trunk Group
Numbering Format
Outgoing Dial Type

This field sets the method used to transmit digits for an outgoing call. Usually, you should match what your central office provides. See "Trunks and Trunk Groups" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information. This field appears for Access, APLT, CO, DIOD, DMI-BOS, FX, RLT, and WATS trunk groups. It also appears for Tie trunk groups when the Trunk Signaling Type field is blank, cont, or dis. DIOD trunks support pulsed and continuous E&M signaling in Brazil and discontinuous E&M signaling in Hungary. Valid entries tone Usage Enter tone to use Dual Tone Multifrequency (DTMF) addressing, also known as "touch tone" in the U.S. Entering tone actually allows the trunk group to support both DTMF and rotary signals. For pulsed and continuous E&M signaling in Brazil and for discontinuous E&M signaling in Hungary, use tone or mf. Enter rotary if you only want to allow the dial pulse addressing method used by non-touch tone phones. If you have a full touch tone system internally and a connection to a central office that only supports rotary dialing, for example, it would be appropriate to enter rotary. Enter r1mf for CAMA trunk groups. It is the only outgoing dial type allowed on CAMA trunk groups. Enter r1mf to allow Russian MF Packet Signaling on outgoing trunks. Russian MF Packet Signaling carries calling party number and dialed number information. Group type field must be set to co. 1 of 2
rotary
r1mf
1559
Screen Reference
Valid entries mf
Usage Enter mf if the Trunk Signaling Type field is blank. The Multifrequency Signaling field must be enabled on the System-Parameters Customer-Options screen in order for you to enter mf here. You may not enter mf if the Used for DCS field (Field descriptions for page 2) is y. For pulsed and continuous E&M signaling in Brazil and for discontinuous E&M signaling in Hungary, use tone or mf. Enter automatic for tie trunks if the Trunk Signaling Type field is blank. This provides "cut-through" operation to outgoing callers who dial a trunk access code, connecting them directly to central office dial tone and bypassing any toll restrictions administered on Communication Manager. 2 of 2
automatic
Outgoing Display
This field allows display phones to show the name and number of the trunk group used for an outgoing call before the call is connected. This information may be useful to you when youre trying to diagnose trunking problems. Valid entries y n Usage Displays the trunk group name and number. Displays the digits the caller dials.
Prefix-1
Use this field for outgoing and two-way trunk groups handling long distance service. This field appears for CO, FX, and DIOD trunk groups. Valid entries y/n Usage Enter y to add the prefix "1" to the beginning of the digit string for outgoing calls. Do not enter y for trunk groups in AAR or ARS route patterns.
Trunk Group
Protocol Type
This field specifies the type of line signaling protocol used for DID and DIOD trunk groups. This field appears when the Country field is 15 and is used only by trunk group members administered on a TN2199 or TN464D vintage 3 or later circuit pack. Valid entries inloc (Incoming local) intol (Incoming toll) Usage Enter the protocol the central office is using for this trunk group. Only the inloc protocol provides ANI.
Queue Length
Outgoing calls can wait in a queue, in the order in which they were made, when all trunks in a trunk group are busy. If you enter 0, callers receive a busy signal when no trunks are available. If you enter a higher number, a caller hears confirmation tone when no trunk is available for the outgoing call. The caller can then hang up and wait: when a trunk becomes available, Communication Manager will call the extension that placed the original call. The caller will hear 3 short, quick rings. The caller doesnt need to do anything but pick up the handset and wait: Communication Manager remembers the number the caller dialed and automatically completes the call. This field appears when the Direction field is outgoing or two-way. Valid entries 0 to 100 0 Usage Enter the number of outgoing calls that you want to be held waiting when all trunks are busy. Enter 0 for DCS trunks.
1561
Screen Reference
Receive Answer Supervision

Use this field to specify whether the network provides answer supervision for a trunk group. For Outbound Call Management applications, set this field to y for trunks supporting network answer supervision. For trunks that do not receive a real answer, this field determines when the CallVisor Adjunct-Switch Application Interface (ASAI) connect event is sent. Valid entries y n Usage Enter y if the network provides answer supervision. Set the Answer Supervision Timeout field to 0. Enter n if the network does not provide answer supervision, and set the Answer Supervision Timeout field. Also enter n for incoming trunk groups. Note: When you set this field to y, the Outgoing End of Dial (sec) field is not displayed. The firmware timeout on circuit packs controlled by the Outgoing End of Dial (sec) field is automatically set to 0.
Note:
Receive Release Ack

This field appears when the Trunk Signaling Type field is cont or dis and only applies to TN2140 ports (used for Italian and Hungarian tie trunks). Valid entries y/n Usage Enter y if Communication Manager will receive a release acknowledgment in response to a forward or backward release signal.
SCCAN
This field appears when the Group Type field is sip and Enhanced EC500 on the System Parameters - Customer Options screen is set to y. Valid entries y/n Usage Enter y to indicate that this trunk group provides support for incoming SCCAN calls. Default is n.
Trunk Group
Send Answer Supervision

This field appears when the Trunk Signaling Type field is cont or dis and only applies to TN2140 ports. Valid entries y/n Usage Enter y to make Communication Manager signal the calling media server or switch when an incoming call is answered. You can only set this field to y if the Direction field is incoming or two-way.
Send Release Ack

This field appears when the Trunk Signaling Type field is cont or dis and only applies to TN2140 ports (used for Italian and Hungarian tie trunks). Valid entries y/n Usage Enter y to send a release acknowledgment in response to a forward or backward release signal.
Service Type
Indicates the service for which this trunk group is dedicated. The following table provides a listing of predefined entries. In addition to the Services/Features listed in this table, any user-defined Facility Type of 0 (feature) or 1 (service) on the Network Facilities screen is allowed. As many as 10 (for Avaya DEFINITY Server SI or CSI) or 200 (for DEFINITY Server R) ISDN trunk groups can have this field administered as cbc. Valid entries access accunet cbc Usage A tie trunk giving access to an Electronic Tandem Network. ACCUNET Switched Digital Service part of ACI (AT&T Communications ISDN) phase 2. Call-by-Call service provides different dial plans for different services on an ISDN trunk group. Indicates this trunk group is used by the Call-By-Call Service Selection feature. Digital multiplexed interface message oriented signaling. 1 of 3
dmi-mos
1563
Screen Reference
Valid entries i800 inwats lds megacom
Usage International 800 Service allows a subscriber to receive international calls without a charge to the call originating party. INWATS provides OUTWATS-like pricing and service for incoming calls. Long-Distance Service part of ACI (AT&T Communications ISDN) phase 2. MEGACOM Service an AT&T communications service that provides unbanded long-distance services using special access (switch to 4ESS switch) from an AT&T communications node. MEGACOM 800 Service an AT&T communications service that provides unbanded 800 service using special access (4ESS switch to switch) from an AT&T communications node. AT&T MULTIQUEST Telecommunications Service dial 700 service. A terminating-users service that supports interactive voice service between callers at switched-access locations and service provides directly connected to the AT&T Switched Network (ASN). Network Operator provides access to the network operator. OUTWATS Band WATS is a voice-grade service providing both voice and low speed data transmission capabilities from the user location to defined service areas referred to as bands; the widest band is 5. Public network calls It is the equivalent of CO (outgoing), DID, or DIOD trunk groups. If Service Type is public-ntwrk, Dial Access can be set to y. Software Defined Data Network provides a virtual private line connectivity via the AT&T switched network (4ESS switches). Services include voice, data, and video applications. These services complement the SDN service. Do not use for DCS with Rerouting. Software Defined Network (SDN) an AT&T communications offering that provides a virtual private network using the public switched network. SDN can carry voice and data between customer locations as well as off-net locations. Presubscribed Common Carrier Operator provides access to the presubscribed common carrier operator. Tandem tie trunks integral to an ETN 2 of 3
mega800
multiquest
operator outwats-bnd
public-ntwrk
sddn
sdn
sub-operator tandem
Trunk Group
Valid entries tie wats-max-bnd
Usage Tie trunks general purpose Maximum Banded Wats a WATS-like offering for which a users calls are billed at the highest WATS band subscribed to by users. 3 of 3
Signaling Group
This field displays the group number assigned when the group was added.
Sig Bit Inversion

When transmission facilities use bit-oriented signaling (such as CAS), 2 bits are used to transmit seizure and release signals for calls. Called the A-bit and the B-bit, their meaning can vary. For example, in the A-bit a "1" might mean on-hook and a "0" might mean off-hook. The entry in the Country Protocol field on the DS1 Circuit Pack screen sets the default meaning of these bits. For trunk ports on TN2242 and TN464B and later circuit packs, this field allows you to invert the A- and B-bits as necessary so that the far-end server/switch can understand seizure and release signals from Communication Manager. If the far-end media server or switch, such as a central office, on this trunk group interprets the A- and B-bits differently from the default, you may need to invert one or both bits to change "1" to "0" and vice-versa in the A-bit, for example. Valid entries A B A&B none Usage For the TN464B and later circuit packs, indicate which bits, if any, should be inverted.
A and none
For the Japanese 2Mbit trunk circuit pack, indicate which bits, if any, should be inverted.
1565
Screen Reference

Appears only when trunk group Type is ISDN. Valid entries a Usage Allows ASAI Flexible Billing. AT&T, Bellcore, Nortel. When the Country Code field on the DS1 screen is 1A, SSA selects AT&T custom supplementary services. When the Country Code field on the DS1 screen is 1B, SSA selects Bellcore Supplementary Services. When the Country Code field on the DS1 screen is 1C, SSA selects Nortel Proprietary Supplementary Services. QSIG; also used for SBS signaling trunk groups when full QSIG functionality is needed. ETSI Use c protocol for Network Call Deflection. ECMA QSIG Allows ASAI Flexible Billing. Allows DCS with rerouting. DCS with Rerouting must be y, and the Used for DCS field on the Trunk Group screen must be y. Feature Plus ANSI. Available only if, on the System-Parameters Customer-Options screen, the ISDN-PRI or ISDN-BRI field is y or the Used for DCS field is y. Use g protocol for Network Call Transfer.
b c d e
f g
Synchronization
This field determines whether the trunk group will use synchronous or asynchronous communications. This field appears if:

the Group Type field is dmi-bos or isdn, or the Group Type field is access, co, fx, tandem, tie, or wats and the Comm Type field is avd or rbavd, or the Group Type field is access, co, fx, tandem, tie, or wats, the Comm Type field is data, and the ISDN-PRI field or the ISDN-BRI Trunks field is y on the System-Parameters Customer-Options screen. Valid entries async sync Usage Do not change this field without the assistance of Avaya or your network service provider.
Trunk Group
TAC
Enter the trunk access code (TAC) that must be dialed to access the trunk group. A different TAC must be assigned to each trunk group. CDR reports use the TAC to identify each trunk group. Valid entries 1 to 4 digit number *, # Usage Enter any number that fits the format for trunk access codes or dial access codes defined in your dial plan. * and # may be used as the first character in a TAC.
TN
Valid entries 1 to 100 (DEFINITY R, S8700 or S8710 IP-Connect) Tip:
Tip:
Usage Enter a Tenant Partition number to assign this trunk group to the partition.
Double-check your entry. If you accidentally enter an unassigned tenant partition number, the system will accept the entry but no calls will go to the trunk group.
Toll Restricted
Valid entries y Usage Enter y to prevent toll-restricted users from using a trunk access code to make restricted outgoing calls over this trunk group. Enter n if the field is automatic or if you dont want to restrict access.
Tip:
Tip:
To find out what kind of line coding a trunk group member uses, check the Line Coding field on the DS1 Circuit Pack screen for the DS1 port to which the member is assigned.
1567
Screen Reference
Trunk Flash
Trunk Flash enables multifunction telephones on Avaya Communication Manager to access central office customized services that are provided by servers at the far-end or Central Office (CO). These central office customized services are electronic features, such as conference and transfer, that are accessed by a sequence of flash signal and dial signals from the Communication Manager telephone on an active trunk call. Valid entries y/n Usage Enter y to allow trunk flash.
Trunk Gain
This field specifies the amplification applied to the trunks in this group. With the values of the Trunk Termination and Country fields, the value in this field also determines the input and trans-hybrid balance impedance for TN465B, TN2146, TN2147, and TN2184 ports. All other CO and DID circuit packs are set automatically to high Valid entries high low Usage Enter high if users complain of low volume. Enter low if users complain of squeal or feedback.
Trunk Hunt
Avaya Communication Manager performs a trunk hunt when searching for available channels within a facility in an ISDN trunk group. With both ascend and descend, all trunks within an ISDN trunk group are selected based on this field and without regard to the order in which trunks are administered within the trunk group. When using ISDN-BRI interfaces, only cyclical is allowed
.
Valid entries ascend cyclical descend
Usage Enter to enable a linear trunk hunt search from the lowest to highest numbered channels. Enter to enable a circular trunk hunt based on the sequence the trunks were administered within the trunk group. Enter for a linear trunk hunt search from the highest to lowest numbered channels.
Trunk Group
Note:
Note: The cyclical option cannot be set if the trunk group using ISDN-PRI interfaces is to be used for Wideband operations (the Wideband Support field set to y). The search can be administered per ISDN-PRI trunk group, but it infers the direction of search within all ISDN-PRI facilities (or portions of those facilities) administered within the trunk group.
Trunk Signaling Type

This field controls the signaling used by members in private network trunk groups, mainly in Italy, Brazil, and Hungary. This field also controls the signaling used by members in public network digital trunk groups. This field displays if the Group Type field is access, aplt, rlt, tandem, or tie. Entries in this field affect which timers appear on the Administrable Timers page. Valid entries cont (continuous) dis (discontinuous) Usage E&M trunks in Italy, Brazil, and Hungary can use either continuous or discontinuous signaling. Each entry specifies a set of signals and available timers used in the process of setting up and releasing connections. The type of signaling you select on Communication Manager must match the signaling type administered on the far-end media server or switch. Use these values only when all trunk group members are assigned to ports on a TN464F, TN2464, or TN2140 circuit pack. Entering one of these values causes the Send Release Ack, Receive Release Ack, and Send Answer Supervision fields to appear. See Trunk Type (in/ out) on page 1572 for more information.
Use the following entries for tie trunks in Main-Satellite/Tributary networks. Each entry defines a function of the trunk group in the network. Use these values only when all trunk group members are assigned to a TN497 circuit pack. tgu (for outgoing trunks) tge (for incoming trunks) tgi (for internal trunks) Enter tgu at the main server running Communication Manager to administer a tie trunk group connected to a satellite server. (This same group should be administered as tge at the satellite.) Enter tge at a satellite server to administer a tie trunk group connected to the main server running Communication Manager. (This same group should be administered as tgu at the main server.) Enter tgi at to administer a two-way tie trunk group between 2 satellites or between the main server and a satellite. (This trunk group should be administered as tgi on both servers.) 1 of 2
1569
Screen Reference
Valid entries
Usage
DIOD trunks support pulsed and continuous E&M signaling in Brazil and discontinuous E&M signaling in Hungary. Use the following entries for DIOD trunks. Use these values only when all trunk group members are assigned to a TN464F (or later version) or TN2464 circuit pack. cont pulsed discont Enter cont for continuous E&M signaling. Enter pulsed for pulsed E&M signaling. Leave blank forR2 signaling. Hungary uses discontinuous E&M signaling when this field is dis. Brazil E&M trunks use continuous and pulsed E&M. 2 of 2
Trunk Termination
This field adjusts the impedance of the trunk group for optimal transmission quality. Check with your service provider if youre not sure of the distance to your central office. Valid entries 600ohm Usage Enter 600ohm when the distance to the central office or the media server or switch at the other end of the trunk is less than 3,000 feet. Enter rc when the distance to the central office or the media server or switch at the other end of the trunk is more than 3,000 feet.
rc
Trunk Type
Use this field to control the seizure and start-dial signaling used on this trunk group. Entries in this field vary according to the function of the trunk group and must match the corresponding setting on the far-end server or switch. This field appears for CO, DID, FX, and WATS trunk groups. Procedures in Tips for Working with Trunk Groups on page 423 give specific suggestions for signaling to use with different types of trunk groups.
Trunk Group
Valid entries ground-start
Usage Use ground-start signaling for two-way trunks whenever possible: ground-start signaling avoids glare and provides answer supervision from the far end. In general, try to use loop-start signaling only for one-way trunks. Loop-start signaling is susceptible to glare and does not provide answer supervision. The term before the slash tells Communication Manager how and when it will receive incoming digits. The term after the slash tells Communication Manager how and when it should send outgoing digits.
loop-start
auto/auto auto/delay auto/immed auto/wink
auto Used for immediate connection to a single preset destination (incoming CO trunks, for example). No digits are sent, because all calls terminate at the same place. delay The sending server running Communication Manager does not send digits until it receives a delay dial signal (an off-hook signal followed by an on-hook signal) from the far-end server or switch, indicating that its ready to receive the digits. wink The sending server running Communication Manager does not send digits until it receives a a wink start (momentary off-hook) signal from the far-end server or switch, indicating that its ready to receive the digits. immed The sending server running Communication Manager sends digits without waiting for a signal from the far-end server or switch.
2-wire-ac 2-wire-dc 3-wire
These entries are used with CO trunks in Russia: enter the type of connection to your central office. Check with you network service provider if you dont know what type of connection theyre using. To use these entries, the Country field must be 15 and the CO trunks must use ports on a TN2199 circuit board.
1571
Screen Reference
Trunk Type (in/out)

Use this field to control the seizure and start-dial signaling used on this trunk group. The setting of the Trunk Signaling Type field can affect the entries allowed in this field. In addition, settings may differ for incoming and outgoing trunks. Valid entries auto cont delay disc immed wink Usage There are numerous valid entries for this field: use the online help in Communication Manager to view all the possible combinations. Here are what the elements used in those combinations mean:
auto Used for immediate connection to a single preset destination (incoming CO trunks, for example). No digits are sent, because all calls terminate at the same place. cont Continuous signaling is used with Italian E&M tie trunks. The server/switch seizes a trunk by sending a continuous seizure signal for at least the duration specified by the Incoming Seizure Timer. See Trunk Hunt on page 1568 for more information. delay The sending switch does not send digits until it receives a delay dial signal (an off-hook signal followed by an on-hook signal) from the far-end switch, indicating that its ready to receive the digits. disc Discontinuous signaling is used with Italian tie trunks that use E&M signaling. The media server or switch can seize a trunk by sending a single, short signal for the duration specified by the Normal Outgoing Seize Send field. However, with the Three-Way Seizure option, the calling end can also send routing information to the called end by sending one or a series of brief seizure signals. wink The sending server or switch does not send digits until it receives a a wink start (momentary off-hook) signal from the far-end server or switch, indicating that its ready to receive the digits. immed The sending server or switch sends digits without waiting for a signal from the far-end server or switch.
2-wire-ac 2-wire-dc 3-wire
These entries are used with CO trunks in Russia: enter the type of connection to your central office. Check with you network service provider if you dont know what type of connection theyre using. To use these entries, the Country field must be 15 and the CO trunks must use ports on a TN2199 circuit board.
Trunk Group
Tip:
Tip:
When incoming trunks use the setting immed/immed, the far-end media server or switch seizes the trunk and sends digits without waiting for acknowledgment from the receiving end. When traffic is heavy, the receiving server or switch may not immediately attach a Touch Tone Receiver to a call and therefore lose digits. Use wink-start trunks or increase the dial-guard timer value on the far-end server or switch to avoid this problem. Note: The value in this field affects the appearance of the Incoming Partial Dial (sec) field on the Administrable Timer page.
Note:
Version
Use this field to adjust the signaling on multi-country CO trunk circuit packs. Entries in this field adjust signaling characteristics on these circuit packs to match the signaling characteristics of the public network in a specific country. The field appears only for CO, FX, and WATS trunk groups when the Country field is 5, 16, or 23. Valid entries Usage
If the Country field is 5, the Version field only controls TN2147 ports. a b Enter a to use standard signaling for the Netherlands public network. Enter b to use country 1 (U.S.) signaling. The value b is appropriate if Communication Manager is connected to a central office using an Ericcson AXE-10 switch.
If the Country field is 16 or 23, the Version field sets the input impedance value and only controls TN465C (vintage 2 or later) ports. a b Enter a to set input impedance to 600 Ohms. Enter b to set input impedance to 900 Ohms. The value b is appropriate in Brazil.
Wink Timer (msec)

This field allows you to reduce the risk of glare by controlling part of call setup. Requirements for the United States domestic network specify that the wink signal for wink-start trunks must begin within 5 seconds after a trunk is seized. For trunks with a delay-dial start, the wink must not last longer than 5 seconds. While some circuit packs are hard-coded to allow the full 5 seconds in both cases, other circuit packs allow you reduce the allowed start time and duration, thus reducing the window in which glare could occur.
1573
Screen Reference
Unlike other fields on this screen, the Wink Timer field therefore controls 2 different variables. What your entry does depends on the outgoing value in the Trunk Type (in/out) field.
.
Setting of the Trunk Type (in/ out) field /wink /delay
What the Wink Timer field sets
Maximum duration of the wink signal (wait-for-wink-to-end) Maximum interval after trunk seizure for the wink to begin (wait-for-wink-to-start)
This field appears when the "out" side of the entry in the Trunk Type (in/out) field is /wink or /delay and the Group Type is tie, access, aplt, dmi-bos, rlt, or tandem. The setting in this field only affects trunks administered to ports on TN760C (vintage 4 or later), TN767, TN464C (or later), and TN2242 circuit packs. If the trunk group also contains trunks assigned to ports on other types of circuit packs, those trunks are unaffected. Valid entries 300 to 5000 in increments of 50 Usage In general, Avaya recommends that you not change this field. If you do, remember that timing on your server running Communication Manager must be compatible with the timing on the far-end media server or switch.

The figure below is only an example, and is intended to show most of the fields that might appear on page 2 of the Trunk Group screen. This example may might not show all fields, or might show fields that normally do not appear together; it is not intended to reflect a specific trunk group type. Your own screen mary vary from this example according to specific field and system settings. The list of field descriptions that follow the figure is in alphabetical order for quick reference. This list is intended to be comprehensive, and may include information on fields that are not shown in the example. The field descriptions identify fields that are specific to particular trunk group types.
Trunk Group
Figure 538: Trunk Group screen (page 2)

add trunk-group next ACA Assignment? Long Holding Time(hours): Short Holding Time(sec): Short Holding Threshold: Used for DCS? _ _ _ Data Restriction? _ __ Send Name: _ _ TRUNK FEATURES Measured: ____ Page 2 of x Wideband Support? Maintenance Tests? NCA-TSC Trunk Member: Send Calling Number: _ _ _ _
Suppress # Outpulsing? _ Numbering Format: _______ Outgoing Channel ID Encoding: _________ UUI IE Treatment: ______ Maximum Size of UUI IE Contents: ___ Replace Restricted Numbers? _ Replace Unavailable Numbers? _ Send Connected Number: _ Hold/Unhold Notifications? _ Send UUI IE? _ Send UCID? _
BRS Reply-best DISC Cause Value: __ Ds1 Echo Cancellation? _ US NI Delayed Calling Name Update? _ Network (Japan) Needs Connect Before Disconnect? _
Time (sec) to Drop Call on No Answer:_ Outgoing ANI:_ R2 MFC Signaling:_ DSN Term? n Precedence Incoming _______ Precedence Outgoing _______
! CAUTION:
CAUTION:
Abandoned Call Search

Use this field when the Trunk Type field is ground-start. Abandoned Call Search is designed to work with analog ground-start CO trunks that do not provide disconnect supervision. Your central office must support Abandoned Call Search for the feature to work properly. If your central office provides disconnect supervision, you do not need to use the Abandoned Call Search feature. Valid entries y/n Usage Enter y if this trunk group will conduct an Abandoned Call Search to identify ghost calls.
1575
Screen Reference
ACA Assignment
Valid entries y/n Usage Enter y if you want Automatic Circuit Assurance (ACA) measurements to be taken for this trunk group. If y is entered, complete the Long Holding Time, Short Holding Time, and Short Holding Threshold fields.
Charge Conversion
Avaya Communication Manager multiplies the number of charge units by the value of this field and displays it as a currency amount. If there is no value in this field, Avaya Communication Manager displays the number of charge units without converting it to currency. This field appears for CO, DIOD, FX, and WATS trunk groups when the Direction field is outgoing or two-way. For ISDN trunk groups, it appears when the Charge Advice field is not none. Valid entries 1 to 64, 500 Usage Enter the value of a charge unit in terms of the currency you use.
Charge Type
Entries in this field are text strings you use to describe charges related to a telephone call. This field appears for CO, DIOD, FX, and WATS trunk groups when the Direction field is outgoing or two-way. For ISDN trunk groups, it appears when the Charge Advice field is not none. Valid entries 1 to 7 characters (embedded spaces count as characters) or blank Usage Enter the words or characters you want to appear on telephone displays after the charge amount. Most likely you will use either the currency symbol or the charge type, bur not both.
Connected to CO
This field appears when the Group Type field is tie. Valid entries y/n Usage Enter y to allow overlap sending to a Central Office.
Trunk Group
Currency Symbol
This field appears for CO, DIOD, FX, and WATS trunk groups when the Direction field is outgoing or two-way. For ISDN trunk groups, it appears when the Charge Advice field is not none. Valid entries 1 to 3 characters (leading and embedded spaces count as characters) or blank Usage Enter the symbol you want to appear on telephone displays before the charge amount.
Data Restriction
If y, whisper page is denied on this trunk. Valid entries y/n Usage Enter y to prevent features from generating tones on a data call that would cause erroneous data transmission.
Decimal Point
This field appears for CO, DIOD, FX, and WATS trunk groups when the Direction field is outgoing or two-way. For ISDN trunk groups, it appears when the Charge Advice field is not none. Valid entries comma period none Usage Chose the appropriate representation for a decimal point as it will appear on telephone displays. Entering comma or period in this field divides the charge value by 100.
1577
Screen Reference

Reduces voice call echo. Note: Changes to the DS1 Echo Cancellation field do not take effect until one of the following occurs:

Note:
Port is busied-out/released Trunk group is busied-out/released SAT command test trunk group is performed Periodic maintenance runs Valid entries y/n Usage Enter y to allow echo cancellation on a per port basis.
DSN Term
Valid entries y/n Usage Use the DSN Term field to identify the trunk group as a DSN termination telephone. The default is n.
Glare Handling
This field determines what Communication Manager will do when glare occurs. This field appears when the Direction field is two-way and the outgoing side of the Trunk Type field is either /wink or /delay. If you enter control or backoff, and ports for the trunk group are not capable of detecting glare, warnings are generated. The following circuit packs can detect glare: TN767 (all releases), TN760C (or later releases), and TN464C (or later releases). Valid entries control backoff none Usage Communication Manager will seize the trunk and proceed with call setup. The other switch will find another trunk. The other server or switch will seize the trunk and proceed with call setup. Your server/switch will find another trunk.
Trunk Group
Hold/Unhold Notifications
Appears only when the Group Type field is isdn. Use this field to indicate whether or not hold/ unhold messages are sent over the isdn trunk when a user places a call on hold/unhold. Valid entries y/n Usage Enter y to enable sending of hold/unhold messages over this isdn trunk. Default is y.
Incoming Tone (DTMF) ANI

This field appears only when the Incoming Dial Type field is tone. Digits received through Automatic Number Identification (ANI) are printed on a CDR record, passed to the INTUITY AUDIX and ASAI interfaces, and displayed on the telephone (and on tandem calls if the outgoing trunk requires ANI). Then the digits are sent to the outgoing trunk. Valid entries *ANI*DNIS* Usage If 555-3800 calls extension 81120, the trunk group receives *55538000*81120*. The telephone displays Call from 555-3800. If 555-3800 calls extension 81120, the trunk group receives 55538000*81120*. The telephone displays Call from 555-3800.
ANI*DNIS*
no
Internal Alert
Valid entries y/n Usage Enter y if internal ringing and coverage will be used for incoming calls.
1579
Screen Reference
Long Holding Time (hours)

This field appears only when the ACA Assignment field is y. Valid entries 0 to 10 Usage Enter the length of time (in hours) that the system will consider as being a long holding time. If you enter 0, the system will not consider long holding calls.
Maintenance Tests
Appears when the Group Type field is aplt or tie. Valid entries y/n Usage Enter y if hourly maintenance tests will be made on this trunk group. One or more trunk members must be administered for this entry to be saved.
Measured
Indicates if the system will transmit data for this trunk group to the Call Management System (CMS). You cannot use internal and both unless either the BCMS (Basic) or the VuStats field is y on the System-Parameters Customer-Options screen. If the ATM field is set to y on the System-Parameters Customer-Option screen, this field accepts only internal or none. If this field contains a value other than internal or none when ATM is y, none appears. Valid entries internal Usage Enter internal if the data can be sent to the Basic Call Management System (BCMS), the VuStats data display, or both. Enter external to send the data to the CMS. Enter both to collect data internally and to send it to the CMS. Enter none if trunk group measurement reports are not required.
external both none
Trunk Group
MF Tariff Free
This field appears for Access, APLT, DID, DIOD, DMI-BOS, and Tandem trunk groups when the Incoming Dial Type field is mf or the Group Type field is tie, the Trunk Signaling Type field is blank, cont, or dis, and the Incoming Dial Type field is mf. Valid entries y/n Usage Enter y to make Communication Manager generate an MFC Tariff-Free Backward Signal (administered on the Multifrequency-Signaling-Related-System-Paramete rs screen) during call setup instead of the "free" signal. This aids CO billing.
Network Call Redirection

For more information, see Avaya MultiVantage Call Center Software Release 11 Network Call Redirection. Valid entries deflect ANSI-transfer Nortel-transfer telcordia-tbct Usage Use to allow Network Call Deflection. Use to allow Network Call Transfer for MCI DEX 600 ISDN trunks. Use to allow Network Call Transfer for MCI DMS 250 switches. Use to allow Network Call Transfer for Lucent 5ESS or Nortel DMS100 switches.
Numbering Format
1581
Screen Reference
Outgoing ANI
If this trunk group is used for an outgoing call with ANI, the entry in this field overrides the normal ANI. The ANI is sent exactly as administered, except for the normal truncation to 7 digits for Russian ANI. This ANI override works both for calls originated in Avaya Communication Manager and calls tandemed through it. This field appears for CO, DIOD, FX, and WATS trunk groups. Valid entries 1 to 15 digits blank Usage Enter the digit string to be sent in place of normal ANI. Leave this field blank to allow ANI to work normally.
Path Replacement Method

Appears when the following fields are set on the Trunk Group screen: trunk Group Type is ISDN, Supplementary Service Protocol is b or e, the Path Replacement with Retention is n, and the Supplementary Services with Rerouting field or the DCS with Rerouting field on the System-Parameters Customer-Options screen is y. Valid entries always Usage Use any QSIG (SSB) trunk group as the replacement trunk group. A new call is always originated, even when the original trunk group is determined to be the replacement trunk group. Route pattern preferences help determine trunk group path replacement. The original trunk group is retained if the Path Replacement with Retention field is y. Path replacement fails (and the original trunk group is retained) if the Path Replacement with Retention field is n.
BR (better route)
Path Replacement with Retention

Appears when the following fields are set on the Trunk Group screen: trunk Group Type is ISDN, Supplementary Service Protocol is b or e, and the Supplementary Services with Rerouting field or the DCS with Rerouting field on the System-Parameters Customer-Options screen is y. Valid entries y/n Usage Enter y to retain the original trunk group. Set to n to allow path replacement according to setting on the Path Replacement Method field.
Trunk Group
PBX ID
Appears when the Used for DCS field is y. This field identifies the remote switch in the network with which the trunk will communicate on a DCS signaling link. Valid entries 1 to 63 or blank Usage Enter the ID of the switch at the other end of this trunk.
Per Call CPN Blocking Code

For Access, APLT, CO, DIOD, FX, tandem, tie, and WATS trunk groups only. Valid entries 1 to 4 digit number or blank *, # May be used as the first digit Usage
Per Call CPN Unblocking Code

For access, APLT, CO, DIOD, FX, tandem, tie, and WATS trunk groups only. Valid entries 1 to 4 digit number or blank *, # May be used as the first digit Usage
Precedence Incoming
The Precedence Incoming field defines whether the precedence level for dual-tone multifrequency (DTMF) or tone trunks is received as digits (rotary pulses) or as DTMF signals (touchtones). Appears when the DSN Term field is y and Group Type is tie. Valid entries digit dtmf (a-d) Usage Precedence level is received as digits (rotary pulses). Precedence level is received as DTMF signals (touchtones).
1583
Screen Reference
Precedence Outgoing
The Precedence Outgoing field defines whether the precedence level for dual-tone multifrequency (DTMF) or tone trunks is sent as digits (rotary pulses) or as DTMF signals (touchtones). Appears when the DSN Term field is y and Group Type is tie. Valid entries digit dtmf (a-d) Usage Precedence level is sent as digits (rotary pulses). Precedence level is sent as DTMF signals (touchtones).
R2 MFC Signaling
Appears when the Outgoing Dial Type field on page 1 of the Trunk Group screen is mf. Valid entries 1 to 8 Usage Enter the MFC signaling parameters set used by this trunk group.
Receive Analog Incoming Call ID

15 characters of name and number information associated with an incoming call on analog trunks (ICLID, or incoming call line identification information) is stored and displays. This field appears for CO, DID, and DIOD trunk groups when the Analog Trunk Incoming Call ID field on the System-Parameters Customer-Options screen is y and the Direction field is incoming or two-way. Valid entries Bellcore NTT disabled Usage Used to collect ICLID information in the U.S. Used to collect ICLID information in Japan. Stops the collection of ICLID information on analog trunks.
Trunk Group
Replace Unavailable Numbers

Appears when the Group Type field is isdn or sip. Indicates whether to replace unavailable numbers with administrable strings for incoming and outgoing calls assigned to the specified trunk group. This field applies to BRI/PRI and SIP trunks. Valid entries y/n Usage Enter y for the display to be replaced regardless of the service type of the trunk.
Request Category
This field appears when the Country field is 15 and the Shuttle field is y. Valid entries y/n Usage Enter y if Communication Manager should request a call category from the central office.
Seize When Maintenance Busy

This field only affects ports on TN760C (or later release), TN767, and TN464C (or later release) circuit packs. It indicates whether this media server or switch generates an outgoing seizure when a trunk in this trunk group is maintenance busied and whether the far-end server or switch is administered to do likewise. This supports the Electronic Tandem Network Busyout feature, which is intended to prevent a far-end server or switch from reporting problems with a trunk that has been removed from service on your end. This fields setting does not affect the behavior of the far-end server or switch; it controls the behavior of your media server or switch and defines the expected far-end behavior. For DIOD trunks using TN464F (or later release) or TN2464, displays only when the Group Type field is diod and the Trunk Signaling Type field is pulsed, cont, or dis. Valid entries near-end Usage Enter near-end if Communication Manager generates an outgoing seizure when a trunk is maintenance busied, but the far-end server or switch does not. The seizure is maintained until the maintenance busyout is released. 1 of 2
1585
Screen Reference
Valid entries far-end
Usage Enter far-end if the far-end server or switch generates an outgoing seizure when a trunk is maintenance busied, but this server running Communication Manager does not. Enter both-ends if both this server running Communication Manager and the far-end server or switch generate an outgoing seizure when a trunk is maintenance busied. 2 of 2
both-ends
If a media server or switch generates an outgoing seizure when a trunk is busied out, the seizure will probably cause alarms at the far-end server or switch, perhaps leading to a far-end maintenance busy out, unless the far-end server or switch is administered to expect this behavior. If the administered value of this field is either far-end or both-ends, any abnormally long incoming seizure (including failure to drop from a completed call) is assumed to be the result of a far-end maintenance busy condition. Note that this assumption may be incorrect, since the abnormally long seizure may actually be due to failure of the trunk circuit. Regardless of the cause of the abnormally long seizure, your server running Communication Manager does the following things: 1. Generates a warning alarm indicating that the trunk is assumed to be maintenance busy at the far-end 2. Removes the trunk from service 3. Keeps the trunk out of service until a far-end disconnect is received Allowable values depend on the entry in the Direction field: check the online help in Avaya Communication Manager.
Send Calling Number

Specifies whether the calling partys number is sent on outgoing or tandemed ISDN calls. Valid entries are y, n, or r (restricted). If y is entered, the ISDN Numbering - Public/Unknown Format screen is accessed to construct the actual number to be sent, or the ISDN Numbering - Private screen (based on the Numbering Format field) is used. If the value is r, the calling number is sent "presentation restricted.". Note: The ISDN Numbering - Public/Unknown Format screen can override the Send Calling Number field entry for any administrable block of extensions.
Note:
Trunk Group
Send Called/Busy/Connected Number

Appears if the QSIG Value-Added field on the Trunk Group screen is y. Specifies if the dialed number, whether called (ringing), busy (busy tone), or connected (answered) is sent on incoming or tandemed ISDN calls. Valid entries are y, n, or r (restricted). If y is entered, the ISDN Numbering - Public/Unknown Format screen is accessed to construct the actual number sent, or the ISDN Numbering - Private screen (based on the Numbering Format field) is used. If the value is r, the connected number is sent "presentation restricted." The Send Called/Busy/Connected Number field must be set to y in order for the Calling Party Number of an incoming ISDN call to display at the transferred-to station after a QSIG transfer operation.
Send Connected Number

Appears if the QSIG Value-Added field on the Trunk Group screen is n. Specifies if the connected partys number is sent on incoming or tandemed ISDN calls. Valid entries are y, n, or r (restricted). If y is entered, the ISDN Numbering - Public/Unknown Format screen is accessed to construct the actual number sent, or the ISDN Numbering - Private screen (based on the Numbering Format field) is used. If the value is r, the connected number is sent "presentation restricted." The Send Connected Number field must be set to y in order for the Calling Party Number of an incoming ISDN call to display at the transferred-to station after a QSIG transfer operation. Note: The AT&T Switched Network Protocol does not support restricted displays of connected numbers. Therefore, if you administer the 1a country-protocol/ protocol-version combination on the DS1 screen, you should not administer the Send Connected Number field to r (restricted) on the ISDN Trunk Group screen, as this causes display problems. Note: The ISDN Numbering - Public/Unknown Format screen overrides the Send Connected Number field entry for any administrable block of extensions.
Note:
Note:
Send Name
Appears only when the Group Type field is isdn or sip. Specifies whether the calling/ connected/called/busy partys administered name is sent to the network on outgoing/incoming calls. Valid entries are y, n, or r (restricted). The value r indicates that the calling/connected name will be sent by Avaya Communication Manager, but will be marked "presentation restricted." This value is valid only if the Supplementary Service Protocol field is a (national supplementary service), b (for called/busy only) or d for the QSIG Global Networking Supplementary Service Protocol. When the Supplementary Service Protocol field is e (DCS with Rerouting), only values of y and n are permitted. Note: If name information is not administered for the calling station or the connected/ called/busy station, the system sends the extension number in place of the name.
Note:
1587
Screen Reference
Short Holding Threshold

This field appears when the ACA Assignment field is y. Valid entries 0 to 30 Usage Enter the number of times the system will record a short holding call before alerting an attendant to the possibility of a faulty trunk. Enter 0 for no short holding calls.
Short Holding Time (seconds)

This field appears when the ACA Assignment field is y. Valid entries 0 to 160 Usage Enter the length of time (in seconds) that the system considers as being a short holding time. If 0 is entered, the system will not consider short holding calls.
Shuttle
This field appears when the Group Type field is co, fx, or wats, the Country field is 15, and the Outgoing Dial Type field is rotary. It can be administered on TN464D (or later release) or TN2199 circuit packs. Valid entries y/n Usage Enter y to enable MF shuttle signaling.
Signaling Group
This field displays the group number assigned when the group was added.
Trunk Group
Start B Signal
This field appears when the Country field is 15 and the Shuttle field is y. Enter 1 to 3 to indicate which B-signal should be used to start a call. The value administered in this field must be coordinated with your central office. See Start Position on page 1589. Valid entries 1 2 3 Usage Start calls with signal B1 (first digit) Start calls with signal B2 (next digit) Start calls with signal B3 (previous digit)
Start Position
The value administered in this field must be coordinated with your central office. This field appears when the Country field is 15 and the Shuttle field is y. Valid entries 1 to 9 Usage Indicate which digit in the digit string is considered to be the "previously sent" digit (see Start B Signal on page 1589).
Suppress # Outpulsing
Valid entries y/n Usage Enter y if end-to-end signaling begins with (and includes) "#". The final "#" is suppressed in cases where the system would normally outpulse it. This field should be y when the Central Office (for example, rotary) or any other facility treats "#" as an error.
1589
Screen Reference
Time (sec) to Drop Call on No Answer

This field appears if the Group Type field is co or diod and the Outgoing Dial Type field is mf, or if the Group Type field is co, diod, fx, or wats and the Country field is 15. Valid entries 0 to 1200 Usage Enter the duration (in seconds) Communication Manager should wait for outgoing calls to be answered. If the call is not answered in the specified number of seconds, the call drops. If this field is 0, the timer is not set and no calls drop.
Used for DCS

Valid entries y/n Usage Enter y if this trunk group will send and receive messages on a DCS signaling link.
Note:
Note: This field cannot be activated if the trunk group number is greater than 255 or if the Trunk Access code is more than 3-digits long.
If this field is y, you can administer ISDN-BRI trunk groups unless the DCS Signaling field is d-chan. In that case, remove the BRI trunks or set the DCS Signaling field to bx.25 before submitting the screen.
Field descriptions for Administrable Timers page

This screen may not appear for all trunk group types. The figure below is only an example, and is intended to show most of the fields that might appear on this page of the Trunk Group screen. This example may might not show all fields, or might show fields that normally do not appear together. Your own screen mary vary from this example according to specific field and system settings. The list of field descriptions that follow the figure is in alphabetical order for quick reference. This list is intended to be comprehensive, and may include information on fields that are not shown in the example. The field descriptions identify fields that are specific to particular trunk group types.
Trunk Group
Figure 539: Administrable Timers for Trunk Group screen

add trunk-group next Page 3 of x ADMINISTRABLE TIMERS Send Incoming/Outgoing Disconnect Timers to TN465 Ports? _ Outgoing Dial Guard(msec): _____ Incoming Glare Guard(msec): _____ Outgoing Glare Guard(msec): _____ Outgoing Rotary Dial Interdigit (msec): _____ Incoming Seizure(msec): ___ Outgoing Seizure Response(sec): _____ Disconnect Signal Error(sec): ____ Busy Tone Disconnect? ____ ____ ___ ___
Ringing Monitor(msec): Outgoing End of Dial(sec): Programmed Dial Pause(msec): Flash Length(msec):
END TO END SIGNALING Tone (msec): ____
Pause (msec): 150
OUTPULSING INFORMATION PPS: 10 Make(msec): 40
Break(msec): 60
PPM? y
Frequency: 50/12k
! CAUTION:
CAUTION:
Answer Send (msec)

This field appears only if the Trunk Type field is dis and the trunk group Direction field is incoming or two-way. Only TN2140 and TN2199 ports receive this timer. Valid entries 10 to 2550 in increments of 10 Usage Enter the duration of the answer signal pulse.
1591
Screen Reference
Busy Tone Disconnect

The field appears when Enable Busy Tone Disconnect for Analog loop-start Trunks is y on the System Parameters Country-Options screen. Valid entries y/n Usage Enter y to allow Communication Manager to recognize a busy tone signal as a disconnect on this trunk group.
Cama Outgoing Dial Guard (msec)

This field appears when Group Type is cama (the trunk group type used for emergency 911 service). Valid entries 25 to 6375 in increments of 25 Usage Enter the minimum interval between the seizure acknowledgment on the receiving server or switch and the outpulsing of digits by this server.
Cama Wink Start Time (msec)

This field appears when Group Type is cama. Valid entries 20 to 5100 in increments of 20 Usage Specifies the duration (the wait-for-wink-to-end time) for a wink-start CAMA trunk. The wink must begin before the Outgoing Seizure Response timer expires.
Disconnect Signal Error (sec)

This field appears for ground-start trunk groups. Valid entries 1 to 255 in increments of 1 Usage Enter the maximum interval that Communication Manager will wait to receive a disconnect signal from the far-end after the local party (a telephone or tie trunk) goes on-hook. If the timer expires, Communication Manager assumes a disconnect failure and takes appropriate action, such as creating an error message.
Trunk Group
Flash Length (msec)

This timer is sent to TN436B, TN459B, TN464C (or later), TN465B (or later), (TN753 if Country is 23), TN2146, TN2147, TN2184, and TN2199 circuit boards. Valid entries 10 to 2550 in increments of 10 Usage Enter the duration of a flash signal generated toward the central office.
Glare
This field is only administrable if the Trunk Type field is cont and the trunk group Direction field is two-way or outgoing. Only TN2140 ports receive this timer. Valid entries 40 to 100 in increments of 10 Usage Enter the minimum acceptable interval (in msec) between the moment your server running Communication Manager sends an outgoing seizure and the moment it receives a seizure acknowledgment. If acknowledgment is received before the timer expires, glare is assumed.
Incoming Dial Guard (msec)

Valid entries 10 to 2550 in increments of 10 Usage Enter the minimum acceptable interval between the detection of an incoming seizure and the acceptance of the first digit. Communication Manager will not accept digits before this timer expires.
Note:
Note: This timer is never sent to TN429 ports.
1593
Screen Reference
Incoming Disconnect (msec)

The field appears only when the Direction field is incoming or two-way and the Trunk Type field is either blank or cont. Valid entries 50 to 2550 in increments of 10 Usage Enter the minimum valid duration of a disconnect signal for an incoming call. Avaya Communication Manager will not recognize shorter disconnect signals. This field cannot be blank. For Brazil pulsed E&M signaling, use 600.
Incoming Disconnect Send (msec)

This field is only administrable if the Trunk Type field is dis and the trunk group Direction field is incoming or two-way. Only TN2140 ports receive this timer. Valid entries 500 to 1200 in increments of 100 Usage Enter the duration of the backward release signal your server running Communication Manager sends at the end of an incoming call.
Incoming Glare Guard (msec)

This field only appears when the trunk group Direction field is two-way. Valid entries 100 to 25500 in increments of 100 Usage Enter the minimum interval that must elapse between a trunks release from an incoming call and its seizure for an outgoing call. This field cannot be blank. This delay gives the far-end time to release all equipment after the trunk is released.
Trunk Group
Incoming Incomplete Dial Alarm (sec)

Only the TN436 (all), TN459 (all), TN464C (or later), TN767, TN2140, TN2146, TN2184, TN2199, and TN2242 circuit packs use this timer. Valid entries 1 to 255 in increments of 1 Usage Enter the maximum acceptable interval between an incoming seizure and receipt of all digits. Intervals greater than this limit generate an inline error.
Incoming Partial Dial (sec)

This timer appears only if the Incoming Dial Type field is rotary. Valid entries 5 to 255 in increments of 1 Usage Enter the maximum time allowed between incoming rotary digits.
Note:
Note: This timer is never sent to TN429 ports.
Incoming Seizure (msec)

This field appears when the Direction field is incoming or two-way, and, when applicable, the Trunk Type field is cont. Only TN429, TN438 (any release), TN 447, TN464C (or later), TN465 (any release), TN767, TN2138, TN2140, TN2147, TN2184, and TN2199 ports receive this timer. For DID trunks, only TN2199 and TN429D (or later) receive this timer. Valid entries 20 to 2550 in increments of 10 Usage Enter the duration of the shortest incoming seizure signal your server running Communication Manager can recognize. For ICLID, set this field to 120. The field cannot be blank.
1595
Screen Reference
Normal Outgoing Seize Send (msec)

This field appears only if the Trunk Type field is dis and the trunk group Direction field is two-way or outgoing. Only TN2140 ports receive this timer. Valid entries 10 to 990 in increments of 10 Usage Enter the duration of the signal your server running Communication Manager sends for an outgoing seizure.
Outgoing Dial Guard (msec)

Valid entries 100 to 25500 in increments of 100 Usage Enter the minimum interval between seizure acknowledgment of a trunk and the outpulsing of digits. This field cannot be blank. For trunks that do not provide seizure acknowledgment, the timer specifies the minimum time between seizure and the outpulsing of digits. Any digit the caller dials after they lift the receiver, but before the timer expires, is not outpulsed until the timer expires.
Outgoing Disconnect (msec)

Valid entries 50 to 2550 in increments of 10 Usage Enter the minimum valid duration of a disconnect signal for an outgoing call. Communication Manager will not recognize shorter disconnect signals. This field cannot be blank. This timer begins timing when a disconnect signal is detected on an outgoing call and resets when the signal is no longer detected. If the timer expires, the trunk drops. For Brazil pulsed E&M signaling, use 600.
Trunk Group
Outgoing Disconnect Send (msec)

This field is administrable only if the Trunk Type field is dis and the trunk group Direction field is two-way or outgoing. Only TN2140 ports receive this timer. Valid entries 100 to 9900 in increments of 100 Usage Enter the duration of the forward release signal your server running Communication Manager sends at the end of outgoing calls.
Outgoing End of Dial (sec)

This field controls firmware answer supervision timers on circuit packs that have them. It appears when the Direction field is outgoing or two-way and the Receive Answer Supervision field is n. If the Receive Answer Supervision field is y, this field does not appear and the firmware timer on the appropriate circuit pack is automatically disabled. Note: The Answer Supervision Timeout field on the Trunk Group screen provides timed answer supervision for circuit packs without administrable timers. Since trunk groups may contain ports on more than one circuit pack, its possible you may need to use both timers with the same trunk group. If so, set the Outgoing End of Dial field and the Answer Supervision Timeout field to the same value. Valid entries 1 to 254 in increments of 1 Usage Enter the maximum time, in seconds, that Communication Manager will wait to receive answer supervision for outgoing calls on the ports controlled by firmware timers. For Brazil pulsed E&M signaling, use 40.
Note:
During a cut-through operation, timing begins after Communication Manager sends each outgoing digit and ceases when answer supervision is received. If the timer expires, Communication Manager acts as if it has received answer supervision. On senderized operation, the timer begins after the switch sends the last digit collected. The timer ceases when answer supervision is received. If the timer expires, Communication Manager acts as if it has received answer supervision.
1597
Screen Reference
Outgoing Glare Guard (msec)

This field only appears for outgoing and two-way trunk groups. Valid entries 100 to 25500 in increments of 100 Usage Enter the minimum interval that must elapse between a trunks release from an outgoing call and its seizure for another outgoing call. This field cannot be blank. This delay gives the far-end time to release all equipment after the outgoing trunk is released.
Outgoing Last Digit (sec)

This field is only administrable if the Trunk Type field is dis or cont and the trunk group Direction field is two-way or outgoing. Only TN497 and TN2140 ports receive this timer. Valid entries 1 to 40 in increments of 1 Usage Enter the maximum time that Communication Manager will wait for the next digit dialed. After the timer expires, no more digits are accepted by the circuit pack.
Outgoing Rotary Dial Interdigit (msec)

This field only appears when: 1. the trunk group Group Type field is access, aplt, co, diod, dmi-bos, fx, rlt, tandem, or wats and the Outgoing Dial Type field is rotary. 2. the Group Type field is tie, the Trunk Type field is blank, cont, or dis, and the Outgoing Dial Type field is rotary. 3. the Group Type field is tie, and the Trunk Type field is tge, tgi, or tru (the Outgoing Dial Type field does not appear but is implied to be rotary). Valid entries 150 to 2550 in increments of 10 Usage Enter the minimum time between outpulsed digits on outgoing rotary trunks.
Trunk Group
Outgoing Seizure (msec)

Appears when the Country field is 15, the Direction field is outgoing or two-way, and the Trunk Type field is 2-wire-ac, 2-wire-dc, or 3-wire. This timer is sent only to the TN2199 circuit pack. Valid entries 20 to 2550 in increments of 10 Usage Enter the duration of the outgoing seizure signal.
Outgoing Seizure Response (sec)

This timer is sent to the TN438B, TN439, TN447, TN458, TN464B (or later), TN465B (or later), TN767, TN2140, TN2147, TN2184, TN2199, and TN2242 circuit packs. Valid entries 1 to 255 in increments of 1 Usage Enter the maximum interval that Communication Manager should wait after sending a seizure signal to receive seizure acknowledgment from the far-end. If the acknowledgment is not received in this time, a seizure failure response is uplinked. For Brazil pulsed E&M signaling, use 255.
Programmed Dial Pause (msec)

This timer is administrable for all outgoing and two-way trunk groups. This timer works with the TN464B (or later), TN767, TN458, TN2140, and TN2242 tie circuit packs. All CO circuit packs that accept administrable timers accept this timer. Valid entries 100 to 25500 in increments of 100 Usage Set the exact duration of pauses used during abbreviated dialing, ARS outpulsing, and terminal dialing operations.
1599
Screen Reference
Release Ack Send (msec)

After your server running Communication Manager receives a forward release signal, it must send a forward release acknowledgment signal. This field appears only if the Trunk Type field is dis and the trunk group Direction field is incoming or two-way. Only TN2140 ports receive this timer. Valid entries 500 to 1200 in increments of 100 Usage Enter the duration of the signal your server running Communication Manager sends for a forward release acknowledgment.
Ringing Monitor (msec)

This timer is sent to TN464C (or later), TN767, TN438 (all), TN447, TN465 (all), TN2138, TN2147, TN2184, and TN2199 CO circuit packs. Valid entries 200 to 51000 in increments of 200 Usage Enter the minimum time Communication Manager requires to determine if a trunk disconnects. The field cannot be blank. If the ringing signal disappears for a duration longer than the time specified in this field, Communication Manager assumes the call has been disconnected.
Seize Ack Delay (msec)

This field appears only if the Trunk Type field is dis and the trunk group Direction field is incoming or two-way. Only TN2140 ports receive this timer. Valid entries 40 to 120 in increments of 10 Usage Enter the maximum interval your server running Communication Manager will wait after receipt of an incoming seizure to send seizure acknowledgment.
Trunk Group
Seize Ack Send (msec)

This field appears only if the Trunk Type field is dis and the trunk group Direction field is incoming or two-way. Only TN2140 ports receive this timer. Valid entries 10 to 990 in increments of 10 Usage Enter the duration of the seizure acknowledgment signal your server running Communication Manager sends in response to an incoming seizure.
Send Incoming/Outgoing Disconnect Timers to TN465 Ports

The field appears only for a co, fx, or wats trunk group. Valid entries y/n Usage Enter y if you want to send the incoming disconnect and outgoing disconnect timer values to the trunk group ports that are on a TN465 board.
END TO END SIGNALING

Pause (msec)
THis field is administrable only if the Trunk Type field is blank. All CO, DIOD, and tie circuit packs that accept administrable timers accept this timer. However, this timer is sent only to the following circuit packs: TN464B (or later), TN767, TN436B, TN459B, TN2146, TN2199, and TN2242, and TN429 and TN2184 ports in a DID trunk group. Valid entries 20 to 2550 in increments of 10 Usage Enter the minimum acceptable interval (pause) between DTMF tones sent from a hybrid telephone.
1601
Screen Reference
Tone (msec)
This field appears only if the Trunk Type field is blank. All CO, DIOD, and Tie circuit packs that accept administrable timers accept this timer. This timer is also sent to the following circuit packs: TN464B (or later), TN767, TN436B, TN459B, TN2146, TN2199, TN429, TN2184 ports in a DID trunk group. Valid entries 20 to 2550 in increments of 10 Usage Enter the duration of a DTMF tone sent when a button on a hybrid telephone is pressed.
OUTPULSING INFORMATION
Break (msec)
Valid entries Usage
Enter the duration of the break interval (the pulse duration) while the system is outpulsing digits using dial pulse signaling. The field cannot be blank. 20 to 80 in increments of 5 10 to 40 in increments of 5. If PPS field is 10, the sum of the Make (msec) and Break (msec) fields must equal 100. If the PPS field is 20, the sum of the Make (msec) and Break (msec) fields must equal 50.
Trunk Group
Frequency
This field identifies the PPM pulse frequency(ies) sent by the public network. It appears if the Direction field is outgoing or two-way and PPM is y. Circuit packs can detect up to three different frequencies, (12kHz, 16kHz, and 50Hz), plus two frequency combinations, (50Hz/ 12kHz and 50Hz/16kHz). This field controls TN465B, TN2138, and TN2184 circuit packs. Valid entries 12k Usage The TN465B (or later) and TN2184 can only detect 12k and 16kHz PPM. Therefore, if 12k is administered, the circuit pack will be set to detect 12kHz. The TN465B (or later) and TN2184 can only detect 12k and 16kHz PPM. Therefore, if 16k is administered, the circuit pack will be set to detect 16kHz. The TN465B (or later) and TN2184 can only detect 12k and 16kHz PPM. Therefore, if 50 is administered, the circuit pack will be set to detect 16kHz. The TN465B (or later) and TN2184 can only detect 12k and 16kHz PPM. Therefore, if 50/12k is administered, the circuit pack will be set to detect 12kHz. The TN465B (or later) and TN2184 can only detect 12k and 16kHz PPM. Therefore, if 50/16k is administered, the circuit pack will be set to detect 16kHz.
16k
50
50/12k
50/16k
Make (msec)
Valid entries Usage
Enter the duration of the make interval (the pause between pulses) while the system is outpulsing digits using dial pulse signaling. The field cannot be blank. 20 to 80 in increments of 5 10 to 40 in increments of 5 If the PPS field is 10, the sum of the Make (msec) and Break (msec) fields must equal 100. If the PPS field is 20, the sum of the Make (msec) and Break (msec) fields must equal 50.
1603
Screen Reference
PPM
For CO, DIOD, FX, PCOL, and WATS trunks. This field appears when the Direction field is outgoing or two-way. Valid entries y/n Usage Enter y if Periodical Pulse Metering (PPM) pulses should be collected from the public network to determine call cost. If this field is y, the Frequency field appears.
PPS
Valid entries 10 20 Usage Enter the rate (pulses per second) at which outgoing rotary pulses are sent over this trunk group.
Note:
Note: The TN439, TN458, TN497, TN747Bv12 (or later), and TN767 circuit packs only send rotary pulses at 10 pps.
Field descriptions for Incoming Call Handling Treatment page

This screen appears as page 3 for Group Types sip and isdn. For more information on ISDN trunk groups, see the ISDN Trunk Group section of this chapter.
Trunk Group
Figure 540: Incoming Call Handling Treatment screen

add trunk-group next Service/ Called Feature Len _____________ ___ _____________ ___ _____________ ___ _____________ ___ _____________ ___ _____________ ___ _____________ ___ _____________ ___ _____________ ___ _____________ ___ _____________ ___ _____________ ___ _____________ ___ _____________ ___ _____________ ___ _____________ ___ _____________ ___ _____________ ___ Page 3 of 10 INCOMING CALL HANDLING TREATMENT Called Del Insert Per Call Night Number CPN/BN Serv _______________ ___ ______________ __________ _______ _______________ ___ ______________ __________ _______ _______________ ___ ______________ __________ _______ _______________ ___ ______________ __________ _______ _______________ ___ ______________ __________ _______ _______________ ___ ______________ __________ _______ _______________ ___ ______________ __________ _______ _______________ ___ ______________ __________ _______ _______________ ___ ______________ __________ _______ _______________ ___ ______________ __________ _______ _______________ ___ ______________ __________ _______ _______________ ___ ______________ __________ _______ _______________ ___ ______________ __________ _______ _______________ ___ ______________ __________ _______ _______________ ___ ______________ __________ _______ _______________ ___ ______________ __________ _______ _______________ ___ ______________ __________ _______ _______________ ___ ______________ __________ _______
Called Len
Specifies the number of digits received for an incoming call. A blank entry is used as a "wild card" entry and, when used, means that any length of digits associated with the specified Service/Feature can match in this field. Valid entries are 0 to 21, or leave blank.
Called Number
Specifies the leading digits received for an incoming call. A blank entry is used as a "wild card" entry and, when used, means that any number associated with the specified Service/Feature can match in this field. Valid entries are up to 16 digits, or leave blank.
Del
Specifies the number of leading digits to be deleted from the incoming Called Party Number. Calls of a particular type may be administered to be routed to a single destination by deleting all incoming digits and then administering the Insert field with the desired extension. Valid entries are 1 to 21, all, or leave blank.
1605
Screen Reference
Insert
Specifies the digits to be prepended to the front of the remaining digits after any (optional) digit deletion has been performed. The resultant number formed from digit deletion/insertion is used to route the call, provided night service is not in effect. Valid entries are up to 16 characters consisting of a combination from the following: 0 to 9, *, #, or leave blank.
Per Call CPN/BN

This field appears only when Group Type is isdn. For details on this field, see the Field descriptions for Incoming Call Handling Treatment page on page 1604 of the ISDN Trunk Groups section of this chapter.
Night Serv
This field appears only when Group Type is isdn. For details this field, see the Field descriptions for Incoming Call Handling Treatment page on page 1604 of the ISDN Trunk Groups section of this chapter.
Service/Feature
Specifies the Services/Features for an incoming call type. See the Service Type field description for a list of predefined Services/Features that can be received. Or, use Type 0, Type 1, and Type 2 user defined services. The identifier other can be used for any Services/Features not explicitly specified.
Field descriptions for ATMS Thresholds page

This screen appears when the Direction field on page 1 is outgoing or two-way and the ATMS field is y on the Feature-Related System Parameters screen. The figure below shows a common configuration for the ATMS Thresholds page of the Trunk Group screen. This screen is only an example, and the fields shown below may change or disappear according to specific field settings.
Trunk Group
Figure 541: ATMS Thresholds screen

add trunk-group next Page 4 of x ATMS THRESHOLDS TTL Type: _________ Far End Test No: __________________ TTL Vendor: ______________ TTL Contact: ______________________ Trunk Vendor: ____________ Trunk Contact: ___________________ Trunk Length: _____ MARGINAL UNACCEPTABLE Min Max Min Max 1004 Hz Loss: __ __ __ __ -Dev _ _ +Dev _ _ __ __ __ __ __ -Dev _ _ +Dev _ _ __ __ __ __ __
404 Hz Loss: 2804 Hz Loss: Maximum C Message Noise: Maximum C Notched Noise: Minimum SRL-HI: Minimum SRL-LO: Minimum ERL:
Allow ATMS Busyout, Error Logging and Alarming? _ Maximum Percentage of Trunks Which Can Be Removed from Service by ATMS: __
! CAUTION:
CAUTION:
Far-End Test No.

Valid entries 1 to 16 digits Usage Enter the access number dialed to reach the terminating test line (TTL).
Trunk Contact
Valid entries 0 to 25 alphanumeric characters Usage Enter the name and/or telephone number of someone from the trunk vendor who can be contacted in the event of problems with the trunks.
1607
Screen Reference
Trunk Length
This field is not required. Since noise on a trunk increases with the length of the trunk, however, this information may be useful, Valid entries Usage
Use this field to record the length of the trunk group in kilometers or miles. 0 to 4 digits followed by k 0 to 4 digits followed m Shows the length in kilometers. Shows the length in miles.
Trunk Vendor
Valid entries 0 to 22 alphanumeric characters Usage Enter the name of the vendor providing service over this trunk group (the company to notify in the event of problems with the trunks in this trunk group).
TTL Contact
Valid entries 0 to 25 alphanumeric characters Usage Enter the name and/or telephone number of someone from the TTL vendor who can be contacted in the event of problems with the terminating test line.
Trunk Group
TTL Type
Specifies the type of terminating test line (TTL) selected for testing trunks. The TTL type determines what ATMS tests can be completed and thus which threshold values need to be administered. Valid entries 105-w-rl 105-wo-rl high-lts low-lts 100 102 Usage 105 with return loss 105 without return loss high-level tone source low-level tone source 100 type 102 type
The following table explains the differences between types of terminating test lines: Type TTL 105-w-rl Description Full range of 18 measurements or some defaults for return loss used (56A) Cannot return default values for far-end return loss Sends a fixed sequence of tones at 0 dBm Sends a fixed sequence of tones at -16dBm Up to 5 measurements that sends a 1004 Hz tone then a quiet termination One measurement that sends a 1004 Hz tone Example TN771B, ZLC12 and SN261B circuit packs and new 56A mini-responder Older 56A mini-responder ZLC12 and SN261B circuit packs SN261B circuit pack
105-wo-rl
high-level-ton e low-level-tone 100
102
1609
Screen Reference
The far-end server or switch containing the TTL may be any of the following:

System 85 R2 switch, equipped with the Maintenance/Test Board (TN771B) System 75 R1V2 and beyond, all of which contain the circuitry required to perform the TTL function System 85 R2 switch, equipped with the Analog/Digital Facility Test Circuit (ADFTC, SN261) DIMENSION FP8, equipped with the Analog Facility Test Circuit (AFTC, ZLC-12) Central Office switches, equipped with various TTL equipment that provide 100, 102, or 105 test line capabilities (56A)
Other vendors switches may be supported if compatible test lines are provided by these switches. Four different versions of the ATMS Threshold Administration page can appear depending upon the measurements allowed by the TTL type selected. The four possibilities are: 1. 105-w-rl and 105-wo-rl - All thresholds appear. 2. high-lts and low-lts - All thresholds (except maximum C-notched noise) appear. 3. 100 - All thresholds (except maximum c-notched noise, 404Hz loss, and 2804 Hz loss) appear. 4. 102 - Only 1004 Hz loss threshold appears.
TTL Vendor
Valid entries 0 to 22 alphanumeric characters Usage Enter the name of the vendor supplying the terminating test line (TTL).
MARGINAL / UNACCEPTABLE
Allow ATMS Busyout, Error Logging and Alarming
Valid entries y/n Usage Enter y to allow ATMS error logging and alarming (subject to filtering depending on the service organization used to deal with alarms).
Trunk Group
Marginal Threshold - -Dev - 404 Hz Loss

Valid entries 0 to 9 Usage Enter the maximum negative deviation of measured loss at 404 Hz from the 1004 Hz test tone noise level (in dB) allowed before reporting a trunk as out of tolerance. Smaller dB values are more restrictive.
Marginal Threshold - +Dev - 404 Hz Loss

Valid entries 0 to 9 Usage Enter the maximum positive deviation of measured loss at 404 Hz from the 1004 Hz test tone loss level (in dB) allowed before reporting a trunk as out of tolerance. Smaller dB values are more restrictive.
Marginal Threshold - -Dev - 2804 Hz

Valid entries 0 to 9 Usage Enter the maximum negative deviation of measured loss at 2804 Hz from the 1004 Hz test tone loss level (in dB) allowed before reporting a trunk as out of tolerance. Smaller dB values are more restrictive.
Marginal Threshold - +Dev - 2804 Hz

Valid entries 0 to 9 Usage Enter the maximum positive deviation of measured loss at 2804 Hz from the 1004 Hz test tone loss level (in dB) allowed before reporting a trunk as out of tolerance. Smaller dB values are more restrictive.
1611
Screen Reference
Marginal Threshold - Max - 1004 Hz Loss

Valid entries 0 to 21 Usage Enter the maximum signal loss allowed for a 1004 Hz test tone (in dB) before a trunk is reported as out of tolerance. A smaller dB value is more restrictive.
Marginal Threshold - Min -1004 Hz Loss

Valid entries -2 to 21 Usage Enter the minimum signal loss allowed for a 1004 Hz test tone (in dB) before a trunk is reported as out of tolerance. A larger dB value is more restrictive.
Marginal Threshold - Minimum ERL

Valid entries 0 to 40 Usage Enter the minimum low-frequency echo return loss in dB allowed before reporting a trunk as out of tolerance. Larger values are more restrictive.
Marginal Threshold - Maximum C Message Noise

Valid entries 15 to 55 Usage Enter the maximum C-message noise telephone as measured within the voice band frequency range (500 to 2500 Hz) allowed before reporting a trunk as out of tolerance. Smaller values are more restrictive.
Marginal Threshold - Maximum C Notched Noise

Valid entries 34 to 74 Usage Enter the maximum C-notched signal dependent noise interference in dBmC allowed before reporting a trunk as out of tolerance. Smaller values are more restrictive.
Trunk Group
Marginal Threshold - Minimum SRL-HI

Valid entries 0 to 40 Usage Enter the minimum high-frequency signaling return loss in dB allowed before reporting a trunk as out of tolerance. Larger values are more restrictive.
Marginal Threshold - Minimum SRL-LO

Valid entries 0 to 40 Usage Enter the minimum low-frequency signaling return loss in dB allowed before reporting a trunk as out of tolerance. Larger values are more restrictive.
Maximum Percentage of Trunks Which Can Be Removed From Service by ATMS

Appears when the Allow ATMS Busyout, Error Logging and Alarming field is y. Valid entries 0, 25, 50, 75, 100 Usage Enter the highest percentage of trunks from the trunk group that can be removed from service at one time because of unacceptable transmission measurement results.
Unacceptable Threshold - -Dev - 404 Hz

Valid entries 0 to 9 Usage Enter the maximum negative deviation of measured loss at 404 Hz from the 1004 Hz test tone loss level (in dB) allowed before reporting a trunk as unacceptable. Smaller dB values are more restrictive.
1613
Screen Reference
Unacceptable Threshold - +Dev - 404 Hz

Valid entries 0 to 9 Usage Enter the maximum positive deviation of measured loss at 404 Hz from the 1004 Hz test tone loss level (in dB) allowed before reporting a trunk as unacceptable. Smaller dB values are more restrictive.
Unacceptable Threshold - -Dev - 2804 Hz

Valid entries 0 to 9 Usage Enter the maximum negative deviation of measured loss at 2804 Hz from the 1004 Hz test tone loss level (in dB) allowed before reporting a trunk as unacceptable. Smaller dB values are more restrictive.
Unacceptable Threshold - +Dev - 2804 Hz

Valid entries 0 to 9 Usage Enter the maximum positive deviation of measured loss at 2804 Hz from the 1004 Hz test tone loss level (in dB) allowed before reporting a trunk as unacceptable. Smaller dB values are more restrictive.
Unacceptable Threshold - Max - 1004 Hz Loss

Valid entries 0 to 21 Usage Enter the maximum signal loss allowed for a 1004 Hz test tone (in dB) before a trunk is reported as unacceptable. A smaller dB value is more restrictive.
Trunk Group
Unacceptable Threshold - Min - 1004 Hz Loss

Valid entries -2 to 21 Usage Enter the minimum signal loss allowed for a 1004 Hz test tone (in dB) before a trunk is reported as unacceptable. A larger dB value is more restrictive.
Unacceptable Threshold - Maximum C Message Noise

Valid entries 15 to 55 Usage Enter the maximum C-message noise interference in dBmC above reference noise terminating on a telephone as measured within the voice band frequency range (500 to 2500 Hz) allowed before reporting a trunk as unacceptable. Smaller values are more restrictive.
Unacceptable Threshold - Maximum C Notched Noise

Valid entries 34 to 74 Usage Enter the maximum C-notched signal dependent noise interference in dBmC allowed before reporting a trunk as unacceptable. Smaller values are more restrictive.
Unacceptable Threshold - Minimum ERL

Valid entries 0 to 40 Usage Enter the minimum low-frequency echo return loss in dB allowed before reporting a trunk as unacceptable. Larger values are more restrictive.
1615
Screen Reference
Unacceptable Threshold - Minimum SRL-HI

Valid entries 0 to 40 Usage Enter the minimum high-frequency signaling return loss in dB allowed before reporting a trunk as unacceptable. Larger values are more restrictive.
Unacceptable Threshold - Minimum SRL-LO

Valid entries 0 to 40 Usage Enter the minimum low-frequency signaling return loss in dB allowed before reporting a trunk as unacceptable. Larger values are more restrictive.
Field descriptions for Group Member Assignments page

The total number of pages of the Trunk Group screen, and the page number of the first page of Group Member Assignments, vary depending on whether the Administrable Timers and ATMS Thresholds pages display. Note that the Group Member Assignments screen is repeated, as needed, to allow assignment of all group members.
Trunk Group
Figure 542: Group Member Assignments screen

add trunk-group next TRUNK GROUP Administered Members(min/max): xxx/yyy Total Administered Members: xxx GROUP MEMBER ASSIGNMENTS Port Code Sfx 1: _______ 2: _______ 3: _______ 4: _______ 5: _______ 6: _______ 7: _______ 8: _______ 9: _______ 10: _______ 11: _______ 12: _______ 13: _______ 14: _______ 15: _______ Name ___________ ___________ ___________ ___________ ___________ ___________ ___________ ___________ ___________ ___________ ___________ ___________ ___________ ___________ ___________ Night _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ Mode ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ Type Ans Delay _______ ____ _______ ____ _______ ____ _______ ____ _______ ____ _______ ____ _______ ____ _______ ____ _______ ____ _______ ____ _______ ____ _______ ____ _______ ____ _______ ____ _______ ____
Administered Members (min/max)

This display-only field shows the minimum and maximum member numbers that have been administered for this trunk group.
Ans Delay
! CAUTION:
CAUTION:
Customers should not attempt to administer this field. Please contact your Avaya technical support representative for assistance. Valid entries 20 to 5100 in increments of 20 Usage Specifies the length of time (in ms) your server running Communication Manager will wait before it sends answer supervision for incoming calls on tie trunks using the TN722A or later, TN760 (B, C, or D), TN767, TN464 (any suffix), TN437, TN439, TN458, or TN2140 circuit packs. Same as setting the field to zero.
blank
1617
Screen Reference
This delay serves two purposes:
It ensures that the answer supervision signal is valid and not a secondary delay-dial or wink-start signal. It ignores momentary off-hook signals resulting from connections made off-network through certain No. 5 Crossbar CCSA switches as the connection is being established. Therefore, calls arent dropped inappropriately.
Code
This display-only field shows the type of circuit pack physically installed or logically administered at the location to which this member is assigned. If no circuit pack is installed or administered at the port address you enter, the field is blank.
Mode
This field specifies the signaling mode used on tie trunks with TN722A or later, TN760B or later, TN767, TN464 (any suffix), TN437, TN439, TN458, or TN2140 circuit packs. This entry must correspond to associated dip-switch settings on the circuit pack.
! CAUTION:
CAUTION:
Customers should not attempt to administer this field. Please contact your Avaya technical support representative for assistance. Valid entries e&m Usage Enter e&m for 6-wire connections that pair 2 signaling wires with 4 voice wires. Youll use e&m in the vast majority of systems in the U.S. Enter simplex for 4-wire connections that do not use an additional signaling pair. This configuration is very rare in the U.S.
simplex
protected
Trunk Group
Name
Your vendor, as well as Avaya technical support staff, sometimes need to identify specific trunks to work with your system. Therefore, the name you give to a trunk should identify the trunk unambiguously. Valid entries Up to 10 characters Usage Examples of good names:
The telephone number assigned to incoming trunks The Trunk Circuit Identification number assigned by your service provider
Night
Use this field only if you want to assign a night service destination to individual trunks that is different from the group destination entered in the Night Service field on page 1. Incoming calls are routed to this destination when the system is placed in night service mode. Valid entries a valid extension attd blank Usage Enter the extension of the night destination for the trunk. Enter attd if you want calls to go to the attendant when night service is active.
Port
If this trunk is registered as an endpoint in an IP application, this field will display T00000. Valid entries 1 to 64 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect / S8300 Media Server) A to E 0 to 20 Usage First and second characters are the cabinet number.
Third character is the carrier. Fourth and fifth characters are the slot number. 1 of 2
1619
Screen Reference
Valid entries 01 to 04 (Analog TIE trunks) 01 to 31 (R, CSI, SI, S8700 or S8710 IP-Connect, S8700 or S8710 Multi-Connect) 1 to 250 (S8700 or S8710 IP-Connect / S8700 or S8710 Multi-Connect / S8300 Media Server) V1 to V9 (DEFINITY R, CSI, SI, S8700 or S8710 IP-Connect, S8700 or S8710 Multi-Connect) 01 to 31 (DEFINITY R, CSI, SI, S8700 or S8710 IP-Connect, S8700 or S8710 Multi-Connect)
Usage Six and seventh characters are the circuit number.
Gateway
Module
Circuit
2 of 2 Note: In DCS networks, trunks must be assigned the same member number at both nodes. Note: Members assigned to IP trunk groups will display a value of T00001.
Note:
Note:
Sfx
This display-only field shows the model suffix for the type of circuit pack physically installed at the location to which this member is assigned. If no circuit pack is installed at the port address you enter, the field is blank.
Total Administered Members

This display-only field shows the total number of members administered in the trunk group.
Trunk Group
Type
The Type column appears when the Trunk Type field is blank or cont. The Type column does not display if the Trunk Type field is dis. This field specifies the signaling type to be used with TN760B (or later release), TN722 (with any suffix), TN767, TN2140 (when the Trunk Type field is cont), TN437, TN439, TN464 with any suffix, or TN458 circuit packs.
! CAUTION:
CAUTION:
Customers should not attempt to administer this field. Please contact your Avaya technical support representative for assistance. Valid entries t1-stan t1-comp t5-rev Usage t1-stan (DEFINITY, S8700 or S8710 IP-Connect) t1-comp (DEFINITY, S8700 or S8710 IP-Connect) (DEFINITY, S8700 or S8710 IP-Connect) The value of t5 rev is allowed only for the TN760D vintage 10 or later. When Type is t5 rev, Mode must be e&m. type-5 (DEFINITY, S8700 or S8710 IP-Connect)
type-5
Related topics
See Tips for Working with Trunk Groups on page 423 for instructions on adding and managing trunk groups. See "Trunks and Trunk Groups" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information on all types of trunk groups except ISDN. See "ISDN Service" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information.
1621
Screen Reference
Uniform Dial Plan Report

Figure 543: Uniform Dial Plan Report screen
list uniform-dialplan UNIFORM DIAL PLAN REPORT Matching Pattern 2 4 43659 6 73012 74100 Len 4 5 5 6 5 5 Del 0 1 1 1 1 0 Insert Digits 817 334 928 Net aar aar aar ext enp ars Conv n n y n n y Node Num
31
81
Matching Pattern
The number you want Communication Manager to match to dialed numbers.
Len
The number of user-dialed digits the system collects to match to the dialed string.
Del
The number of digits deleted before routing the call.
Insert Digits
The digits that will be inserted at the beginning of the dialed number.
Net
The server or switch network used to analyze the converted number.
Conv
Indicates whether additional digit conversion is allowed.
Uniform Dial Plan Table
Node Num
The Extension Number Portability (ENP) node number.

The Uniform Dialing Plan field must be y on the System-Parameters Customer-Options screen before you can administer this table. The UDP provides a common 3- to 7-digit dial plan length or a combination of extension lengths that can be shared among a group of media servers or switches. Additionally, UDP can be used alone to provide uniform dialing between two or more private switching systems without ETN, DCS, or Main/Satellite/Tributary configurations. See "Uniform Dial Plan" in Feature Description and Implementation for Avaya Communication Manager, 555-245-205, for more information. Figure 544: Uniform Dial Plan Table screen
change uniform-dialplan 0 UNIFORM DIAL PLAN TABLE Percent Full: Matching Pattern Len Del 2 4 0 4 5 1 43659 5 1 623 3 3 73012 5 1 74100 5 0 8 5 0 911 3 0 _____ _ _ _____ _ _ _____ _ _ _____ _ _ _____ _ _ _____ _ _ Insert Digits 817 334 928 5380 81 Node Net Conv Num aar n aar n aar y aar n enp n 31 ars y ext n ars n ___ _ __ ___ _ __ ___ _ __ ___ _ __ ___ _ __ ___ _ __ 2 Page 1 of 2
Matching Insert Node Pattern Len Del Digits Net Conv Num
____ ____ ____ ____ ____ ____
1623
Screen Reference
Conv
Valid entries y/n Usage Enter y to allow additional digit conversion
Del
Valid entries 0 to 3 Usage Enter the number of digits to delete before routing the call. This number must be less than or equal to the number entered in the Len field.
Insert Digits
Valid entries 0 to 9 (1 to 4 digits) Lx (1 to 5) Usage Enter the digits that replace the deleted portion of the dialed number. Leave this field blank to simply delete the digits. The variable x represents a number of digits taken from the locations prefix on the Locations screen. These digits are prepended to the dialed string. The value for x must less than the number of digits in the location prefix. Type a number between 1 and 5 that represents the number of leading x digits that should be prepended to (added to the front of) the dialed string.
Len
Valid entries 2 to 7 Usage Enter the number of user-dialed digits the system collects to match to this Matching Pattern. This number must be greater than or equal to the number entered in the Matching Pattern field. The value 2 may be used only when Insert Digits contains an Lx value, where x is the number of leading digits to prependfor the location of an originating call..
Matching Pattern
Valid entries 0 to 9 (1 to 7 digits) Usage Enter the number you want Communication Manager to match to dialed numbers.
Net
Enter the server or switch network used to analyze the converted number. Valid entries aar, ars, enp, ext Usage The converted digit-string will be routed either as an extension number or via its converted AAR address, its converted ARS address, or its ENP node number. If you enter enp, you must enter the ENP node number in the Node Num field. The Insert Digits field must be blank, and Conv must be n.
Node Num
This is the ENP (Extension Number Portability) Node Number. Valid entries 1 to 999 Usage Enter the ENP node number.
Percent Full
Displays the percentage (0 to 100) of the memory resources allocated for the uniform dial plan data that are currently being used.
1625
Screen Reference
Vector Directory Number

This screen defines vector directory numbers (VDN) for the Call Vectoring feature. A VDN is an extension number used to access a call vector. Each VDN is mapped to one call vector. VDNs are software extension numbers (that is, not assigned to physical equipment). A VDN is accessed via direct dial CO trunks mapped to the VDN (incoming destination or night service extension), DID trunks, and LDN calls. The VDN may be Night Destination for LDN. See the Avaya Communication Manager Contact Center Call Vectoring and Expert Agent Selection (EAS) Guide for more information.

Figure 545: Vector Directory Number screen
change vdn 5000 VECTOR DIRECTORY NUMBER Extension: Name: Vector Number: Attendant Vectoring: Meet-me Conferencing? Allow VDN Override? COR: TN: Measured: Acceptable Service Level (sec): VDN of Origin Annc. Extension: 1st Skill: 2nd Skill: 3rd Skill: 5000 234 n n n 59 1 none 301 Page 1 of x
1st/2nd/3rd Skill
Only appears when, on the System-Parameters Customer-Options screen, the Expert Agent Selection (EAS) field is y and if, on this screen, the Meet-me Conferencing field is n. Valid entries 1 to 999 or blank Usage Enter the desired Skill numbers in each field.
Acceptable Service Level (sec)

Only appears when, on the System-Parameters Customer-Options screen, the BCMS/ VuStats Service Level field is y and the Measured field is internal or both. Valid entries 0 to 9999 seconds Usage Enter the number of seconds within which calls to this VDN should be answered. This will allow BCMS to print out a percentage of calls that were answered within the specified time.
Allow VDN Override

This field appears if the Meet-me Conferencing field is n. This entry affects the operation of an agents display and certain options/data assigned to the VDN when a call is routed through several VDNs. For Expert Agent Selection (EAS), if this field is y on the original VDN, the Skills of the new VDN will be used. If this field is n on the original VDN, the Skills of the original VDN will be used. For Best Service Routing (BSR), if this field is y on the original VDN, the BSR Application and Available Agent Strategy of the new VDN will be used. If this field is n on the original VDN, the BSR Application and Available Agent Strategy of the original VDN will be used. Valid entries y Usage The name of the VDN appearing on the terminating display depends on the administration and chaining of the subsequent VDNs and the AUDIX mail for the last VDN is accessed. The name of this VDN appears on the agents display and the VDNs AUDIX mail is accessed. If any subsequent VDNs are used to process this call, their names will not appear on the terminating display and the AUDIX mail for the original VDN is accessed.
1627
Screen Reference
Attendant Vectoring
This field appears only if, on the System-Parameters Customer-Options screen, the Attendant Vectoring is y and if, on this screen, the Meet-me Conferencing field is n. This field identifies if the vector you are defining is an attendant vectoring VDN. Valid entries y Usage Enter y so the vector is an attendant vector. This entry will dynamically change the rest of the screen to eliminate field options available with other types of vectors. Default when, on the System-Parameters Customer-Options screen, both the Vectoring (Basic) and Vectoring (Prompting) fields are n. No changes allowed to this field. Default when, on the System-Parameters Customer-Options screen, the Vectoring (Basic) and/or Vectoring (Prompting) fields are y.
COR
Specifies the class of restriction (COR) of the VDN. Valid entries 0 to 95 Usage Enter a 1 or 2-digit number. This field cannot be blank.
Extension
This is a display-only field when using an administration command such as add or change to access the screen. The extension is a 1 to 7-digit number that starts with a valid first digit and length as defined by the systems dial plan.
Measured
This field appears if the Meet-me Conferencing field is n. Used to collect measurement data for this VDN. Data may be collected for reporting by BCMS or CMS. Note: On the System-Parameters Customer-Options screen, the BCMS field must be y for the Measured field to be set to internal or both. In addition, the appropriate CMS release must be administered on the Feature-Related System Parameters screen if this field is being changed to external or both. Valid entries internal external both none Usage Data will be measured internally by BCMS. Data will be measured internally by CMS. Data will be measured internally by both BCMS and CMS. Data will not be measured.
Note:
Meet-me Conference
This field appears only if, on the System-Parameters Customer-Options screen, the Enhanced Conferencing field is y. This field determines if the VDN is a Meet-me Conference VDN. Note: If the VDN extension is part of your DID block, external users will be able to access the conference VDN. If the VDN extension is not part of your DID block, only internal callers on the your network (including DCS or QSIG) or remote access callers can access the conference VDN. Valid entries y/n Usage Enter y to enable Meet-me Conference for this VDN. If Meet-me Conference is y, only Extension, Name, Vector Number, Meet-me Conference, COR, and TN fields display and the fields for page 2 change. Both Attendant Vectoring and Meet-me Conference cannot be enabled at the same time. If Enhanced Conferencing is y, but no other vectoring options are enabled, only Meet-me Conference vectors can be assigned.
Note:
1629
Screen Reference
Note:
Note: If the vector for Meet-Me conferencing allows a new party to join a conference immediately, and that party is joining as an H.323 ip trunk user, the caller may not have talkpath with the others in the conference. To prevent this, include in the vector a short delay before a new party joins the Meet-Me conference, such as a step to collect digits, a 1-second delay, or play an announcement. Since Meet-Me vectors are always configured with announcements and digit collections, this should rarely be an issue.
Name
This is an optional field that need not contain any data. It is the name associated with the VDN. Valid entries Enter up to a 27-character alphanumeric name that identifies the VDN. Usage The name may be truncated on agents displays depending on the application. When information is forwarded with an interflowed call, only the first 15 characters are sent
Note:
Note: For 4620SW or 4610SW telephones, the Name field is supported by Unicode language display. For more information on Unicode language display, see Administering Unicode display on page 181.
Service Objective
Appears when Skill and Centre Vu Advocate are y on the Feature Related System Parameters screen. Valid entries 1 to 9999 Usage Enter the service objective.
TN
Specifies the Tenant Partition number for this VDN. Valid entries 1 to 20 1 to 100 Usage For R servers. For S8700 or S8710 IP-Connect.
VDN of Origin Annc. Extension

Data for this field appears only when, on the System-Parameters Customer-Options screen, the VDN of Origin Announcement field is y and, on this screen, the Meet-me Conferencing field is n. Valid entries VDN extension Usage Enter the extension number of the VDN of Origin announcement.
Vector Number
Identification number that specifies a particular call vector that is accessed through the VDN. Valid entries 1 to 999 Usage Enter a 1 to 3-digit vector number. This field cannot be blank.
1631
Screen Reference

Figure 546: Vector Directory Number screen
change vdn 5000 VECTOR DIRECTORY NUMBER AUDIX Name: Return Destination: VDN Timed ACW Interval: BSR Application: BSR Available Agent Strategy: 1st-found Page 2 of x
Display VDN for Route-To DAC? VDN Override for ISDN Trunk ASAI Messages?
AUDIX Name
Only appears for DEFINITY R and S8700 or S8710 IP-Connect configurations. If this VDN is associated with the AUDIX vector, enter the name of the AUDIX machine as it appears in the Node Names screen.
BSR Application
To use multi-site Best Service Routing with this VDN, specify an application plan for the VDN. This field appears if, on the System Parameters Customer-Options screen, the Lookahead Interflow (LAI) and Vectoring (Best Service Routing) fields are y. Valid entries 1 to 255 or blank 1 to 511 or blank Usage Enter a 1 to 3-digit number. For DEFINITY R, CSI, SI. Enter a 1 to 3-digit number. For S8300 Media Server, S8700 or S8710 IP-Connect, and S8700 or S8710 Multi-Connect.
BSR Available Agent Strategy

The available agent strategy determines how Best Service Routing identifies the "best" split or skill to service a call in an agent surplus situation. To use Best Service Routing with this VDN, enter an agent selection strategy in this field. This field only appears if, on the System Parameters Customer-Options screen, the Vectoring (Best Service Routing) field is y. Valid entries 1st-found UCD-LOA Can be set only if, on the System-Parameters Customer-Options screen, the Least Occupied Agent (LOA) or Business Advocate field is y. Usage
UCD-MIA EAD-LOA Can be set only if, on the System-Parameters Customer-Options screen, the Least Occupied Agent (LOA) or Business Advocate field is y. Can be set only if, on the System-Parameters Customer-Options screen, the Expert Agent Selection (EAS) field is y.
EAD-MIA
Display VDN for Route-To DAC

This field can be set to y only if, on the System-Parameters Customer-Options screen, the Expert Agent Selection (EAS) field is y. For more information, see Avaya Communication Manager Contact Center Call Vectoring and Expert Agent Selection (EAS) Guide. Valid entries y/n Usage This field addresses situations where one of the following conditions is in effect:
A route-to number or route-to digits vector command routes an EAS direct agent call, with coverage option set to y An adjunct routing step routes a direct agent call, with the coverage option set to y
1633
Screen Reference
Observe an Agent Answer

Valid entries y/n Usage This field allows for a service observer to start observing a call to the VDN when the call is delivered to the agent/ station.
Return Destination
Valid entries VDN extension or blank Usage Enter the VDN extension number to which an incoming trunk call will be routed if it returns to vector processing after the agent drops the call.
VDN Override for ISDN Trunk ASAI Messages

This field appears if, on the System-Parameters Customer-Options screen, the ASAI Link Core Capabilities field is y. This field can be set to y only when the Allow VDN Override field on this screen is y. Valid entries y Usage When an incoming call routes, the "Called Number" information sent in the "Call Offered," "Altering," "Queued," and "Connect" ASAI events and the "Adjunct Route Request" ASAI message, is the "active VDN" extension associated with the routed call. The "Called Number" information sent for the ASAI event notification and adjunct-request messages does not change for a ISDN-PRI trunk. It is always the number in the Called Number IE sent in the incoming ISDN calls SETUP message.
VDN Timed ACW Interval

When a value is entered in this field, an agent in auto-in work mode who receives a call from this VDN is automatically placed into After Call Work (ACW) when the call drops. When the administered time is over, the agent automatically becomes available. This field has priority over the Timed ACW Interval field on the Hunt Group screen. Valid entries 1 to 9999 or blank Usage Enter the number of seconds the agent should remain in ACW following the call.

Figure 547: Vector Directory Number screen (if the Meet-me Conference field is y)
change vdn 5000 VECTOR DIRECTORY NUMBER MEET-ME CONFERENCE PARAMETERS Conference Access Code: Conference Controller: Page 2 of 2
Conference Access Code

This field appears only if the Meet-me Conference field is y.
!
SECURITY ALERT:
SECURITY ALERT: You should always assign an access code to a Meet-me Conference VDN. Valid entries 6-digit number or blank Usage Enter a 6-digit access code for the Meet-me Conference VDN. If you do not want an access code, leave blank. Once an access code is assigned, an asterisk displays in this field for subsequent change, display, or remove operations by all users except the "init" superuser login.
1635
Screen Reference
Conference Controller
This field appears only if the Meet-me Conference field is y. This field controls which user is allowed to change the access code for a Meet-me Conference VDN using a feature access code. This can be a local user or someone dialing in via remote access trunks. Valid entries extension number or blank Usage If an extension number is entered, only a user at that extension can change the access code for that VDN using a feature access code. If this field is blank, any station user that is assigned with console permissions can change the access code for that VDN using a feature access code.
Index
Index
Access Endpoints administered connection . . . . . . . . . . . . 528 commands . . . . . . . . . . . . . . . . . . 608 screen . . . . . . . . . . . . . . . . . . . . 730 Access Security Gateway (ASG) . . . . . . . . . . 27 ASG Key . . . . . . . . . . . . . . . . . . . 406 description . . . . . . . . . . . . . . . . . . 403 disabling . . . . . . . . . . . . . . . . . . . 405 monitoring the ASG history log . . . . . . . . . 406 restarting temporarily disabled ASG . . . . . . 406 setting up . . . . . . . . . . . . . . . . . . . 403 Access trunks adding . . . . . . . . . . . . . . . . . . . . 435 account button . . . . . . . . . . . . . . . . . . 124 account codes forcing users to enter . . . . . . . . . . . . . 597 tracking calls . . . . . . . . . . . . . . . . . 596 ACD stroke count button . . . . . . . . . . . . . 141 ACD, see Automatic Call Distribution (ACD) activate malicious call trace button . . . . . . . . . 137 activate night service button . . . . . . . . . . . . 139 adding switch configuration . . . . . . . . . . . . . 26, 575 Administered Connections (AC) . . . . . . . . . . 527 access endpoints . . . . . . . . . . . . . . . 528 administering . . . . . . . . . . . . . . . . . 530 alarm button . . . . . . . . . . . . . . . . . 124 commands . . . . . . . . . . . . . . . . . . 609 description . . . . . . . . . . . . . . . . . . 527 dropping . . . . . . . . . . . . . . . . . . . 529 errors . . . . . . . . . . . . . . . . . . . . . 528 establishing . . . . . . . . . . . . . . . . . . 528 failures . . . . . . . . . . . . . . . . . . . . 528 screen . . . . . . . . . . . . . . . . . . . . 735 typical AC applications . . . . . . . . . . . . . 528 Administering CTI Links . . . . . . . . . . . . . . 553 Administrable Language Displays administering entering translations for a user-defined language . . . . . . . . . . . . . . . . . 181 setting the display language . . . . . . . . 180 Unicode display . . . . . . . . . . . . . . 181 commands change attendant. . . . . . . . . . . . 180, 181 change display-messages . . . . . . . . . 181 screens Attendant Console . . . . . . . . . . . . . 180 Administration Without Hardware . . . . . . . . . 882 Administration without hardware, see swapping phones admonishments . . . . . . . . . . . . . . . . . . 16
Numerical
2420 DCP phone downloading firmware . . . . . . . . . . . . . . 116 302D console . . . . . . . . . . . . . . . . . . . 162 4600 telephones . . . . . . . . . . . . . . . . . . 649 6200 phones . . . . . . . . . . . . . . . . . . . 651 6400 Serialized phone Automatic Customer Telephone Rearrangement (ACTR) . . . . . . . . . . . . . . . . . . . . 88 7400A data module . . . . . . . . . . . . . . . . 525 7400A/7400B data module . . . . . . . . . . . . . 525 7400C High Speed Link . . . . . . . . . . . . . . 526 group 4 fax applications . . . . . . . . . . . . . 526 LAN interconnect applications . . . . . . . . . . 526 video teleconferencing . . . . . . . . . . . . . 526 7400D data module . . . . . . . . . . . . . . . . 526 7500 data module . . . . . . . . . . . . . . 524, 526 data-communications equipment. . . . . . . . . 526 data-terminal equipment . . . . . . . . . . . . 526 EIA 232C interface . . . . . . . . . . . . . . . 526 RS-366 automatic-calling unit interface . . . . . . 526 V35 interface . . . . . . . . . . . . . . . . . . 526 8400B data module . . . . . . . . . . . . . . . . 525
A
AAR and ARS Digit Analysis Table, commands . . . Digit Conversion Table, commands . Digit Conversion Table, screen . . . AAR and ARS Digit Analysis Table commands . . . . . . . . . . . . . Abbreviated Dialing (AD) adding AD lists . . . . . . . . . . . button . . . . . . . . . . . . . . . fixing problems . . . . . . . . . . . program button . . . . . . . . . . . screen . . . . . . . . . . . . . . . security alerts . . . . . . . . . . . special character button . . . . . . . Abbreviated Dialing Personal List screen, see Abbreviated Dialing screen Abbreviated Dialing System List screen, see Abbreviated Dialing screen abbreviated ring button . . . . . . . . . absorbing digits . . . . . . . . . . . .
. . . . . . 605 . . . . . . 606 . . . . . . 715 . . . . . . 605 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 . 124 . 147 . 123 . 719 . 144 . 123
. . . . . . 124 . . . . . . 447
1637
Index
aea media encryption . . . . . . . . . . aes media encryption . . . . . . . . . . after call work button . . . . . . . . . . . Agent LoginID duplicate agent . . . . . . . . . . . . aging login passwords . . . . . . . . . . alarm buttons administered connection . . . . . . . automatic wakeup . . . . . . . . . . CDR link . . . . . . . . . . . . . . . DS1 . . . . . . . . . . . . . . . . . facility test call . . . . . . . . . . . . link . . . . . . . . . . . . . . . . . major alarm . . . . . . . . . . . . . minor/major alarms . . . . . . . . . . PMS link . . . . . . . . . . . . . . . PMS printer . . . . . . . . . . . . . system printer . . . . . . . . . . . . alert agent . . . . . . . . . . . . . . . . alias . . . . . . . . . . . . . . . . . . Alias Station commands . . . . . . . . . . . . . . screen . . . . . . . . . . . . . . . . alphanumeric dialing . . . . . . . . . . . Alphanumeric Dialing Table commands . . . . . . . . . . . . . . screen . . . . . . . . . . . . . . . . Alternate Facility Restriction Levels (AFRL) button . . . . . . . . . . . . . . . . analog phones . . . . . . . . . . . . . . . . announcement data module . . . . . . . announcements adding extensions . . . . . . . . . . backing up . . . . . . . . . . . . . . bad file formats . . . . . . . . . . . . changing . . . . . . . . . . . . . . . changing announcement name . . . . continuous-play . . . . . . . . . . . . copying . . . . . . . . . . . . . . . definition . . . . . . . . . . . . . . . deleting . . . . . . . . . . . . 467, erasing . . . . . . . . . . . . . . . . fixing problems . . . . . . . . . . . . moving to another circuit pack . . . . . playing . . . . . . . . . . . . . . . . recording . . . . . . . . . . . . . . . recordingat a system phone . . . . . recordingparameters . . . . . . . . restoring . . . . . . . . . . . . . . . saving . . . . . . . . . . . . . . . . VAL . . . . . . . . . . . . . . . . . Announcements/Audio Sources commands . . . . . . . . . . . . . . screen . . . . . . . . . . . . . . . .
. . . . 1125 . . . . 1125 . . . . . 125 . . . . . 84 . . . . . 400 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 . 139 . 129 . 139 . 142 . 135 . 136 . 138 . 139 . 140 . 140 . 125 . 84
. . . . . 609 . . . . . 746 . . . . . 517 . . . . . 610 . . . . . 748 . . . . . 125 . . . . . 80 . . 457, 524 . . . 459 463, 480 . . . 487 . . . 462 . . . 490 . . . 469 465, 480 . . . 457 475, 477, 481 . . . . . 467 . . . . . 466 . . . . . 482 . . . . . 239 . . . . . 461 . . . . . 474 . . . . . 473 . . . . . 466 . . . . . 463 . . . . . 484 . . . . . 610 . . . . . 750 . . . . . . . . . . . . . . . .
Answer Detection administering . . . . . . . . . . . . . . . Answer Supervision telecommuting . . . . . . . . . . . . . . answerback paging . . . . . . . . . . . . . . applications administered connections . . . . . . . . . endpoint, wideband switching . . . . . . . area codes adding . . . . . . . . . . . . . . . . . . restricted . . . . . . . . . . . . . . . . . ARS partitioning . . . . . . . . . . . . . . . ARS Toll Table commands . . . . . . . . . . . . . . . . screen . . . . . . . . . . . . . . . . . . ASA installing . . . . . . . . . . . . . . . . . logging in . . . . . . . . . . . . . . . . . ASAI . . . . . . . . . . . . . . . . . . . . . ASG History Log, monitoring . . . . . . . . . ASG Key, loss . . . . . . . . . . . . . . . . ASG, see Access Security Gateway (ASG) assistance button . . . . . . . . . . . . . . . associating office phone number to home station . . . . asynchronous data module . . . . . . . . . . Attendant call categories . . . . . . . . . . . . . . . Attendant Backup Alerting . . . . . . . . . . . Attendant Console commands . . . . . . . . . . . . . . . . feature buttons . . . . . . . . . . . . . . PC Console . . . . . . . . . . . . . . . . providing backup . . . . . . . . . . . . . removing . . . . . . . . . . . . . . . . . screen . . . . . . . . . . . . . . . . . . Attendant Console Data Module, see Attendant Console screen attendant crisis alert . . . . . . . . . . . . . Attendant Direct Trunk Group Selection . . . . Attendant Priority Queue . . . . . . . . . . . attendant queue calls . . . . . . . . . . . . . attendant queue time . . . . . . . . . . . . . Authorization Code COR Mapping commands . . . . . . . . . . . . . . . . screen . . . . . . . . . . . . . . . . . . authorization codes creating . . . . . . . . . . . . . . . . . . security violation button . . . . . . . . . . setting up . . . . . . . . . . . . . . . . . using to override call restrictions . . . . . . autodial button . . . . . . . . . . . . . . . . auto-in mode . . . . . . . . . . . . . . . . .
. . 450 . . 367 . . 501 . . 528 . . 540 . . 271 . . 262 . . 277 . . . 611 . . 758 . . . . . . . . . . . 25 . 24
550 406 406
. . 125 . . 379 . . 526 . . 853 . . 175 . . . . . . . . . . . . . . . . . . . . . . . 611

166 162 175 173 759
131 167 853 125 126
. . 612 . . 780 . . . . . . . . . . . .
275 125 412 275 127 126
Index
Automated Attendant description . . . . . . . . . . . . . . . . . . . 243 see also Avaya MultiVantage Call Center Software Release 11 Call Vectoring and Expert Agent Selection (EAS) Guide Automatic Alternate Routing (AAR) . . . . . . . . . 253 digit analysis table commands . . . . . . . . . . 605 digit conversion table commands . . . . . . . . 606 toll table commands. . . . . . . . . . . . . . . 611 Automatic Call Distribution (ACD) description . . . . . . . . . . . . . . . . . . . 250 enhancing an ACD system . . . . . . . . . . . 250 Automatic Callback (ACB) . . . . . . . . . . . . . 126 automatic circuit assurance (ACA) button . . . . . . . . . . . . . . . . . . . . . 124 Automatic Customer Telephone Rearrangement (ACTR) . . . . . . . . . . . . . . . . . . . . . 88 Automatic Hold . . . . . . . . . . . . . . . . . . 70 automatic intercom . . . . . . . . . . . . . . 126, 504 automatic message waiting . . . . . . . . . . . . . 126 automatic number identification (ANI) . . . . . . . . 125 Automatic Route Selection (ARS) allow local information calls . . . . . . . . . . . 264 digit analysis table commands . . . . . . . . . . 605 digit conversion table commands . . . . . . . . 606 displaying analysis information . . . . . . . . . 256 inter-exchange carrier calls (IXC) . . . . . . . . 260 operator assisted calls . . . . . . . . . . . . . 259 overriding call restrictions . . . . . . . . . . . . 275 restricted area codes . . . . . . . . . . . . . . 262 restricting calls . . . . . . . . . . . . . . . . . 273 time of day routing plan commands . . . . . . . 642 Automatic Routing feature access code (FAC) . . . . . . . . . . . 253 Time of Day (TOD) Routing . . . . . . . . . . . 281 Automatic Wakeup . . . . . . . . . . . . . . . . . 127 printer alarm button . . . . . . . . . . . . . . . 139 aux work button . . . . . . . . . . . . . . . . . . 127 Avaya IP agent . . . . . . . . . . . . . . . . . . 98 Avaya Site Administration . . . . . . . . . . . . . 565 adding new switch configuration . . . . . . . 26, 575 downloading from Web interface . . . . . . . . . 565
Best Service Routing . . . commands . . . . . . blocking prevention . . . . Boot Image commands . . . . . . bridged appearance button analog phone . . . . . digital phone . . . . . Bridged Call Appearance creating . . . . . . . . description . . . . . . Bulletin Board . . . . . . commands . . . . . . screen . . . . . . . . busy indicator . . . . . . busy verification using . . . . . . . . . busy verify button . . . . . Button Type commands . . . . . . button view . . . . . . . . buttons help . . . . . . . . .
. . . . . . . . . . . . 782 . . . . . . . . . . . . 612 . . . . . . . . . . . . 547 . . . . . . . . . . . . 612 . . . . . . . . . . . . 124 . . . . . . . . . . . . 127 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 . . 149 . . . 42 613, 620 . . 785 . . 128
. . . . . . . . . . . . 410 . . . . . . . . . . . . 142 . . . . . . . . . . . . 613 . . . . . . . . . . . . 128 . . . . . . . . . . . . . 16
C
call appearance button . . . . . . . . . . . . . . 128 Call Charge Information administering AOC . . . . . . . . . . . . . . 599 administering PPM . . . . . . . . . . . . . . 600 collecting information about calls . . . . . . . . 591 Periodic Pulse Metering (PPM) . . . . . . . . . 599 viewing . . . . . . . . . . . . . . . . . . . . 602 Call Coverage adding to a coverage path . . . . . . . . . . . 197 administering system-wide characteristics . . . . 191 advanced . . . . . . . . . . . . . . . . . . . 195 assigning coverage paths . . . . . . . . . . . 194 basic . . . . . . . . . . . . . . . . . . . . . 191 call forwarding . . . . . . . . . . . . . . . . 202 coverage answer groups . . . . . . . . . . . . 201 defining coverage for calls redirected to external numbers. . . . . . . . . . . . . . . . . . . 196 defining time-of-day coverage . . . . . . . . . 199 redirecting calls to an off-net location . . . . . . 195 setting up a time-of-day coverage plan . . . . . 199 Call Coverage / Call Forwarding System Parameters commands . . . . . . . . . . . . . . . . . . 639 screen . . . . . . . . . . . . . . . . . . . . 1456
B
backing up announcements . . . . system . . . . . . . . . backups performing . . . . . . . barge-in recorded announcements barrier codes . . . . . . . basic multimedia complex .
. . . . . . . . . . . . 463 . . . . . . . . . . . . 44 . . . . . . . . . . . . 47 . . . . . . . . . . . . 469 . . . . . . . . . . . . 340 . . . . . . . . . . . . 318
1639
Index
Call Detail Recording (CDR) alarm button . . . . . . . . . . . . . . . . . . 129 collecting information about calls. . . . . . . . . 591 establishing . . . . . . . . . . . . . . . . . . 591 forced entry of account codes (FEAC) . . . . . . 597 intraswitch CDR . . . . . . . . . . . . . . . . 594 PCOL trunks . . . . . . . . . . . . . . . . . . 434 System Parameters . . . . . . . . . . . . . . . 797 commands . . . . . . . . . . . . . . . . . 614 call display button . . . . . . . . . . . . . . . . . 128 call forward button . . . . . . . . . . . . . . 128, 129 Call Forwarding setting up . . . . . . . . . . . . . . . . 202, 205 Call Park . . . . . . . . . . . . . . . . . . . . . 128 Call Pickup button . . . . . . . . . . . . . . . . . . . . . 129 description . . . . . . . . . . . . . . . . . . . 221 directed call pickup . . . . . . . . . . . . . . . 222 extended pickup groups . . . . . . . . . . 223, 226 pickup groups . . . . . . . . . . . . . . . . . 221 call restrictions, overriding . . . . . . . . . . . . . 275 call timer button . . . . . . . . . . . . . . . . . . 129 Call Vector commands . . . . . . . . . . . . . . . . . . . 613 screen . . . . . . . . . . . . . . . . . . . . . 788 call work button . . . . . . . . . . . . . . . . . . 143 callback, automatic. . . . . . . . . . . . . . . . . 126 caller information button . . . . . . . . . . . . . . . . . . . . . 129 calling party number . . . . . . . . . . . . . . . . 130 Callmaster telephones . . . . . . . . . . . . . . . 696 calls data setup . . . . . . . . . . . . . . . . . . . 510 observing . . . . . . . . . . . . . . . . 505, 507 operator assisted . . . . . . . . . . . . . . . . 259 override restrictions . . . . . . . . . . . . . . . 275 restricting . . . . . . . . . . . . . . . . . . . 71 CallVisor Adjunct-Switch Applications Interface (ASAI) description . . . . . . . . . . . . . . . . . . . 549 setting up . . . . . . . . . . . . . . . . . . . 551 CAMA Numbering Format commands . . . . . . . . . . . . . . . . . . . 613 CAMA trunks CAMA Numbering Format . . . . . . . . . 613, 795 CAS backup button . . . . . . . . . . . . . . . . 129 CBC Trunk Group Usage Allocation Plan Assignment Schedule screen, see ISDN Trunk Group screen CentreVu IP Agent . . . . . . . . . . . . . . . . . 705 Change Station Extension screen . . . . . . . . . . . . . . . . . . . . . 810 changing the name of the announcement . . . . . . 490 changing the name of the file on the VAL . . . . . . 490 channel allocation for wideband switching . . . . . . 539 characters used in data call setup . . . . . . . . . . 511 check in button . . . . . . . . . . . . . . . . . . 129 check out button . . . . . . . . . . . . . . . . . . 130
chime codes . . . . . . . . . . . . . . chime paging setting up . . . . . . . . . . . . . . chime paging over loudspeakers fixing problems . . . . . . . . . . . circuit pack configuration . . . . . . . . C-LAN . . . . . . . . . . . . . . . . . Class of Restriction (COR) . . . . . . . changing . . . . . . . . . . . . . . Changing COR by FAC . . . . . . . commands . . . . . . . . . . . . . screen . . . . . . . . . . . . . . . Class of Service (COS) commands . . . . . . . . . . . . . screen . . . . . . . . . . . . . . . CO trunks adding . . . . . . . . . . . . . . . Code Calling IDs commands . . . . . . . . . . . . . screen . . . . . . . . . . . . . . . collecting information about calls . . . . Command Permission Categories commands . . . . . . . . . . . . . DS1 trunks . . . . . . . . . . . . . screen . . . . . . . . . . . . . . . command permissions, setting . . . . . commands AAR and ARS Digit Analysis Table . . Access Endpoints . . . . . . . . . . Administered Connections . . . . . . Alias Station . . . . . . . . . . . . Alphanumeric Dialing Table . . . . . Announcements/Audio Sources . . . ARS Toll Table . . . . . . . . . . . Attendant Console . . . . . . . . . . Authorization Code COR Mapping . Best SErvice Routing . . . . . . . . Boot Image . . . . . . . . . . . . . Bulletin Board . . . . . . . . . . . . Button Type . . . . . . . . . . . . . Call Coverage / Call Forwarding . . . Call Vector . . . . . . . . . . . . . CAMA Numbering Format . . . . . . CDR System Parameters . . . . . . C-LAN . . . . . . . . . . . . . . . Class of Restriction (COR) . . . . . . Class of Service (COS) . . . . . . . Code Calling IDs . . . . . . . . . . Command Permission Categories . . Console Parameters . . . . . . . . . Coverage Answer Group . . . . . . . Coverage Path . . . . . . . . . . . Coverage Time of Day . . . . . . . . CTI-Link . . . . . . . . . . . . . . Customer Options . . . . . . . . . .
. . . . . 496 . . . . . 494 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
497
. 49
614
. 71
254
. 72
614 813
. . . . . 614 . . . . . 830 . . . . . 426 . . . . . 615 . . . . . 834 . . . . . 591 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

615 441 835 . 29
605, 606 . . 608 . . 609 . . 609 . . 610 . . 610 . . . 611 . . . 611 . . 612 . . 612 . . 612 . . 613 . . 613 . . 639 . . 613 . . 613 . . 614 . . 614 . . 614 . . 614 . . 615 . . 615 . . 615 . . 615 . . 616 . . 616 . . 617 . . 640
Index
commands, (continued) Data Modules . . . . . . . . . . . . . . . . . 617 Date and Time . . . . . . . . . . . . . . . . . 617 Daylight Savings Rules . . . . . . . . . . . . . 618 DCS to QSIG Gateway . . . . . . . . . . . . . 618 Dial Plan Analysis Table . . . . . . . . . . . . 618 Digit Absorption . . . . . . . . . . . . . . . . 619 Digit Analysis Table . . . . . . . . . . . . . . . 605 Digit Conversion Table . . . . . . . . . . . . . 606 Digit String . . . . . . . . . . . . . . . . . . . 619 Display Messages . . . . . . . . . . . . . . . 629 Display Messages Button Labels . . . . . . . . 619 DLG CTI Link . . . . . . . . . . . . . . . . . . 619 DLG Interface . . . . . . . . . . . . . . . . . 620 DS1 Circuit Pack . . . . . . . . . . . . . . . . 620 Ethernet Option . . . . . . . . . . . . . . . . . 620 Extended Pickup Group . . . . . . . . . . . . . 621 Extension . . . . . . . . . . . . . . . . . . . 621 Extension Administered to have an MCT-Control Button . . . . . . . . . . . . . . . . . . . . 621 Feature Access Code (FAC) . . . . . . . . . . . 622 Feature-Related System Parameters . . . . . . . 622 Group Paging . . . . . . . . . . . . . . . . . 622 History . . . . . . . . . . . . . . . . . . . . . 623 Holiday Table. . . . . . . . . . . . . . . . . . 623 Hospitality . . . . . . . . . . . . . . . . 623, 624 Intercom Group . . . . . . . . . . . . . . . . . 624 Inter-Exchange Carrier (IXC) . . . . . . . . . . 625 Intra-Switch CDR . . . . . . . . . . . . . . . . 625 IP Address . . . . . . . . . . . . . . . . . . . 625 IP Codec Set . . . . . . . . . . . . . . . . . . 625 IP Interfaces . . . . . . . . . . . . . . . . . . 626 IP Network Regions . . . . . . . . . . . . . . . 626 IP Node Names . . . . . . . . . . . . . . . . 627 IP Options System Parameters . . . . . . 627, 640 IP Route . . . . . . . . . . . . . . . . . . . . 627 IP Services . . . . . . . . . . . . . . . . . . . 627 IP Station . . . . . . . . . . . . . . . . . . . 628 ISDN Numbering Private . . . . . . . . . . . 628 ISDN Numbering Public/Unknown . . . . . . . 628 ISDN Numbering andem Calling Party . . . . . . 628 ISDN-BRI Trunk Circuit Pack . . . . . . . . . . 629 Language Translations . . . . . . . . . . . . . 629 List CRM-Features . . . . . . . . . . . . . . . 616 Listed Directory Numbers (LDN) . . . . . . . . . 630 Location Parameters . . . . . . . . . . . . . . 631 Locations . . . . . . . . . . . . . . . . . . . 630 Login Administration . . . . . . . . . . . . . . 631 Loudspeaker Paging . . . . . . . . . . . . . . 631 Measurements Announcements . . . . . . . . . 632 Media Gateway . . . . . . . . . . . . . . . . . 632 Mode Code Related System Parameters . . . . . 632 Modem Pooling . . . . . . . . . . . . . . . . . 633 Multiple Level Pecedence and Preemption (MLPP) 633 Music Sources . . . . . . . . . . . . . . . . . 633 Night Service . . . . . . . . . . . . . . . . . . 634
commands, (continued) Packet Gateway Board . . . . . . . . . Partition Route Table . . . . . . . . . . Pickup Group . . . . . . . . . . . . . . Port . . . . . . . . . . . . . . . . . . PRI Endpoints (PE) . . . . . . . . . . . QSIG to DCS TSC. . . . . . . . . . . . Remote Access . . . . . . . . . . . . . Remote Call Coverage Table. . . . . . . Remote Office . . . . . . . . . . . . . . RHNPA Table . . . . . . . . . . . . . . Route Pattern . . . . . . . . . . . . . . Security-Related System Parameters . . . Signaling Group . . . . . . . . . . . . . Site Data . . . . . . . . . . . . . . . . Station . . . . . . . . . . . . . . . . . System Parameters Country-Options . . . System Parameters Crisis Alert . . . . . System Parameters Customer-Options . . System Parameters IP Options . . . . . . Telecommuting Access . . . . . . . . . Tenant . . . . . . . . . . . . . . . . . Terminal Parameters . . . . . . . . . . Terminating Extension Group (TEG) . . . TFTP Server . . . . . . . . . . . . . . Time of Day Coverage . . . . . . . . . . Time of Day Routing . . . . . . . . . . . Toll Analysis . . . . . . . . . . . . . . Tone Generation . . . . . . . . . . . . Trace . . . . . . . . . . . . . . . . . . Trunk Groups . . . . . . . . . . . . . . Uniform Dial Plan . . . . . . . . . . . . Usage CTI-Link . . . . . . . . . . . . . Usage Extension . . . . . . . . . . . . Vector . . . . . . . . . . . . . . . . . Vectors and VDNs . . . . . . . . . . . . XMOBILE Configuration Set . . . . . . . XMOBILE Station to Cell Phone Mapping . commands, see commands under individual feature names Configuration Set screen . . . . . . . . . . . . . . . . . configuring switches . . . . . . . . . . . . . . . . Console Parameters commands . . . . . . . . . . . . . . . screen . . . . . . . . . . . . . . . . . setting . . . . . . . . . . . . . . . . . console permissions . . . . . . . . . . . . consult button . . . . . . . . . . . . . . . control malicious call trace button . . . . . . control of IP telephone mode . . . . . . . . conventions . . . . . . . . . . . . . . . . copying announcements . . . . . . . . . . COR, see Class of Restriction (COR) Cordless telephones . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
634 634 635 635 636 636 636 637 637 637 638 638 638 639 639 640 640 640 640 641 641 641 641 642 642 642 643 643 644 644 645 645 645 645 613, 646 . . 646 . . 646
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . 840 . . 26, 575 . . . . . . . . . . . 615 . . 843 . . 173 . . 831 . . 130 . . 137 . 98, 705 . . . 15 . . 465
. . . 699
1641
Index
country codes . . . . . . . . . . . . . . . . . . 1465 Country Options System Parameters screen . . . . . . . . . . . . . . . . . . . . 1465 coverage callback . . . . . . . . . . . . . . . . . . . . 130 message retrieval . . . . . . . . . . . . . . . . 130 options, assigning . . . . . . . . . . . . 373, 377 Coverage Answer Group adding . . . . . . . . . . . . . . . . . . . . . 201 commands . . . . . . . . . . . . . . . . . . . 615 determining extensions having call forwarding activated . . . . . . . . . . . . . . . . . . . 202 screen . . . . . . . . . . . . . . . . . . . . . 857 Coverage of Calls Redirected Off Net (CCRON) telecommuting . . . . . . . . . . . . . . . . . 367 Coverage Path assigning to users . . . . . . . . . . . . . . . 194 commands . . . . . . . . . . . . . . . . . . . 616 creating . . . . . . . . . . . . . . . . . . . . 192 screen . . . . . . . . . . . . . . . . . . . . . 859 Coverage Time of Day commands . . . . . . . . . . . . . . . . . . . 616 crisis alert button . . . . . . . . . . . . . . . . . . . . . 131 Crisis Alert System Parameters commands . . . . . . . . . . . . . . . . . . . 640 screen . . . . . . . . . . . . . . . . . . . . . 864 CTI Link screen . . . . . . . . . . . . . . . . . . . . . 868 CTI-Link commands . . . . . . . . . . . . . . . . . . . 617 Customer Options commands . . . . . . . . . . . . . . . . . . . 640 screen . . . . . . . . . . . . . . . . . . . . 1469 customizing phones . . . . . . . . . . . . . . . . 86
D
DAC, see Dial Access Codes data call setup, administering . data connection types . . . . data extension button . . . . data hotline . . . . . . . . . Data Line Data Module . . . . Data Module 7400A . . . . . . . . . . 7400A/7400B . . . . . . . 7400D . . . . . . . . . . 7500 . . . . . . . . . . . 8400B . . . . . . . . . . announcement . . . . . . asynchronous . . . . . . commands . . . . . . . . data line . . . . . . . . . description . . . . . . . .
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. . . . .
. . . . .
. 510 . 509 . 131 . 518 . 524
. . . 525 . . . 525 . . . 526 524, 526 . . . 525 . . . 524 . . . 526 . . . 617 . . . 524 . . . 525
Data Module, (continued) Ethernet . . . . . . . . . . . . . . . . . . . 524 ISDN-BRI . . . . . . . . . . . . . . . . . . . 514 PPPI . . . . . . . . . . . . . . . . . . . . . 524 processor . . . . . . . . . . . . . . . . . . . 524 processor/trunk . . . . . . . . . . . . . . . . 524 screen . . . . . . . . . . . . . . . . . . . . 873 system port . . . . . . . . . . . . . . . . . . 524 types . . . . . . . . . . . . . . . . . . . . . 524 world class BRI . . . . . . . . . . . . . . . . 524 X.25 . . . . . . . . . . . . . . . . . . . . . 524 data privacy, administering . . . . . . . . . . . . 519 data restriction, administering . . . . . . . . . . . 521 data terminal (keyboard) dialing alphanumeric . . . . . . . . . . . . . . . . . 517 default dialing . . . . . . . . . . . . . . . . . 520 ISDN-BRI data modules . . . . . . . . . . . . 514 data-only off-premises extensions . . . . . . . . . 523 Date and Time button . . . . . . . . . . . . . . . . . . . . 131 commands . . . . . . . . . . . . . . . . . . 617 displaying . . . . . . . . . . . . . . . . . . . . 42 screen . . . . . . . . . . . . . . . . . . . . 908 setting . . . . . . . . . . . . . . . . . . . . . 33 daylight savings displaying rules . . . . . . . . . . . . . . . . . 33 establishing rules . . . . . . . . . . . . . . . . 31 Daylight Savings Rules commands . . . . . . . . . . . . . . . . . . 618 screen . . . . . . . . . . . . . . . . . . . . . 911 DCP data modules . . . . . . . . . . . . . . . . 513 data-terminal dialing . . . . . . . . . . . . . . 513 telephone dialing . . . . . . . . . . . . . . . 514 DCP Telephone CTI contol. . . . . . . . . . . . . . . . . . . 706 DCS to QSIG TSC Gateway commands . . . . . . . . . . . . . . . . . . 618 dealing with security violations. . . . . . . . . . . 422 default dialing . . . . . . . . . . . . . . . . . . 520 DEFINITY announcement synchronicity . . . . . . 489 DEFINITY LAN Gateway (DLG) setting up . . . . . . . . . . . . . . . . . . . 552 delayed ring button . . . . . . . . . . . . . . . . 124 delete message button . . . . . . . . . . . . . . 131 demand print button . . . . . . . . . . . . . . . 140 denied calls, rerouting . . . . . . . . . . . . . 58, 60 Denied Events Log announcement failure . . . . . . . . . . . . . 485 determining extensions having call forwarding activated . . . . . . . . . . . . . . . . . . . . 202 Device Manager accessing from a web browser . . . . . . . . . 559 accessing through MultiService Network Manager 560 using to administer G700 components . . . . . 559 diagnosing a vector problem . . . . . . . . . . . 246 dial access codes (DAC) . . . . . . . . . . . . . . 51
Index
dial intercom . . . . . . . . . . . . . . . . Dial Plan Analysis Table commands . . . . . . . . . . . . . . . screen . . . . . . . . . . . . . . . . . Dial Plan feature Multi-Location . . . . . . . . . . . . . Dial Plan Parameters commands . . . . . . . . . . . . . . . screen . . . . . . . . . . . . . . . . . dial plans . . . . . . . . . . . . . . . . . adding feature access codes . . . . . . dialing alphanumeric . . . . . . . . . . . . . . default . . . . . . . . . . . . . . . . . DID trunks adding . . . . . . . . . . . . . . . . . DID view button . . . . . . . . . . . . . . Digit Absorption commands . . . . . . . . . . . . . . . screen . . . . . . . . . . . . . . . . . Digit String commands . . . . . . . . . . . . . . . digital trunks enhanced DS1 administration . . . . . . digits absorbing . . . . . . . . . . . . . . . inserting . . . . . . . . . . . . . . . . DIOD trunks adding . . . . . . . . . . . . . . . . . security alert . . . . . . . . . . . . . . Directed Call Pickup . . . . . . . . . . . . directory button . . . . . . . . . . . . . . disabling Access Security Gateway (ASG) . . . . . login IDs . . . . . . . . . . . . . . . . remote access . . . . . . . . . . . . . disassociating home stations . . . . . . . . . . . . . display charge button . . . . . . . . . . . Display Messages commands . . . . . . . . . . . . . . . Display Messages Button Labels commands . . . . . . . . . . . . . . . displaying Automatic Route Selection (ARS) analysis information . . . . . . . . . . . . . . Bulletin Board messages . . . . . . . . daylight savings time rules . . . . . . . ICLID information . . . . . . . . . . . . logins . . . . . . . . . . . . . . . . . system date and time . . . . . . . . . . displays phones . . . . . . . . . . . . . . . . . DLG CTI Link command . . . . . . . . . . . . . . . commands . . . . . . . . . . . . . . .
. 131, 502 . . . . 618 . . . . 916 . . . . 53 . . . . . . . . . . . . . 618 . 921 . 50 . 54
. . . . 517 . . . . 520 . . . . 429 . . . . 131 . . . . 619 . . . . 925 . . . . 619 . . . . 441 . . . . 447 . . . . 446 . . . . . . . 437 . . . 437 132, 222 132, 190
DLG Interface command . . . . . . . . . . . . . . commands . . . . . . . . . . . . . DND button . . . . . . . . . . . . . . do not disturb button . . . . . . . . . . drop button . . . . . . . . . . . . . . . dropping administered connections . . . DS1 alarm button . . . . . . . . . . . . DS1 Circuit Pack commands . . . . . . . . . . . . . screen . . . . . . . . . . . . . . . DS1 Trunk Service Command Permission Categories . . DS1 field implementation guidelines . enhanced DS1 administration . . . . public network signaling administration recommended E1/T1 settings . . . . setting up . . . . . . . . . . . . . . duplicate command (phone) . . . . . . .
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620 620 132 132 132 529 139
. . . . . 620 . . . 926, 928 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

441 441 441 940 440 438 . 83
E
E1 recommended settings for digital trunks . . . . . 440 eConsole IP Attendant . . . . . . . . . . . . . . 163 emergency calls . . . . . . . . . . . . . . . . 65, 68 endpoint software applications. . . . . . . . . . . 322 endpoints, see telephones Enhanced Call Transfer (ECT). . . . . . . . . . . 389 enhanced multimedia complex . . . . . . . . . . 319 enhancing an ACD system . . . . . . . . . . . . 250 Ethernet data module . . . . . . . . . . . . . . . 524 Ethernet Option commands . . . . . . . . . . . . . . . . . . 620 Extended Pickup Group . . . . . . . . . . . . 223, 953 commands . . . . . . . . . . . . . . . . . . 621 extender passwords, assigning . . . . . . . . . . 374 Extension commands . . . . . . . . . . . . . . . . . . 621 Extension Administered to have an MCT-Control Button commands . . . . . . . . . . . . . . . . . . 621 screen . . . . . . . . . . . . . . . . . . . . 955 extension ranges, adding . . . . . . . . . . . . . . 52 extensions (ext) . . . . . . . . . . . . . . . . 51, 80 adding announcement . . . . . . . . . . . . . 459 data-only, off-premises . . . . . . . . . . . . 523
. . . . 405 . . . . 422 . 383, 422 . . . . 379 . . . . 132 . . . . 629 . . . . 619 . . . . . . . . . . . . . . . . . . . 256 . 43 . 33 . 178 . 402 . 42
F
FAC, see Feature Access Code Facility Restriction Level (FRL) . . . . . . . . . . 254 facility test call alarm button . . . . . . . . . . . . 142 failed logins . . . . . . . . . . . . . . . . . . . . 22
. . . . 647 . . . . 619 . . . . 619
1643
Index
Feature Access Code (FAC) . . . . . changing on dial plans . . . . . . commands . . . . . . . . . . . . screen . . . . . . . . . . . . . . feature buttons adding . . . . . . . . . . . . . . attendant console . . . . . . . . . Feature-Related System Parameters commands . . . . . . . . . . . . screen . . . . . . . . . . . . . . fiber link administration . . . . . . . . File Transfer Protocol (FTP) backing up announcements . . . . copying announcements . . . . . deleting announcements . . . . . initiating session . . . . . . . . . moving announcements . . . . . . terminating session . . . . . . . . Firmware download . . . . . . . . . Firmware Station Download screen . . . . . . . . . . . . . . fixing problems abbreviated dialing buttons . . . . announcements . . . . . . . . . Terminal Self Administration (TSA). voice paging over loudspeakers . . flash button . . . . . . . . . . . . . forcing users to enter account codes . FTP, see File Transfer Protocol (FTP) FX trunks adding . . . . . . . . . . . . . .
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. 51, 54 . . 55 . . 622 . . 956
. . . . . . . 121 . . . . . . . 166 . . . . . . . 622 . . . . . . . 975 . . . . . . . 75 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 480 . 480 . 481 . 478 . 482 . 484 . 116
. . . . . . 1052 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 . 466 . 156 . 493 . 134 . 597
headset button . . . . . . . . help buttons . . . . . . . . . . help, numbers to call . . . . . History commands . . . . . . . . History report, system security. Hold, automatic. . . . . . . . Holiday Table commands . . . . . . . . home equipment, installing . . Hospitality commands . . . . . . . . screen . . . . . . . . . . hotline, data . . . . . . . . . hunt group buttons night service . . . . . . . queue calls . . . . . . . . queue time . . . . . . . . Hunt Groups adding announcements . . changing . . . . . . . . . commands . . . . . . . . description . . . . . . . . Message Center screen . . screen . . . . . . . . . . setting up . . . . . . . . . setting up a queue . . . . . setting up night service . .
. . . . . . . . . . 134 . . . . . . . . . . . 16 . . . . . . . . . . . 19 . . . . . . . . . . 623 . . . . . . . . . . 389 . . . . . . . . . . . 70 . . . . . . . . . . 623 . . . . . . . . . . 378 . . . . . . . . 623, 624 . . . . . . . . . . 1059 . . . . . . . . . . 518 . . . . . . . . . . 134 . . . . . . . . . . 140 . . . . . . . . . . 140 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
234 231 624 228 1098 1077 228 231 219
. . . . . . . 426
I
ICI button . . . . . . . . . . . . . . . . . . . . 135 ICLID, see Incoming Call Line Identification on Analog Trunks incoming call ID button . . . . . . . . . . . . . . 135 Incoming Call Line Identification (ICLID) on Analog Trunks displaying ICLID information . . . . . . . . . . 178 inserting vector or VDN steps . . . . . . . . . . . 244 inspect button . . . . . . . . . . . . . . . . . . 135 installing ASA . . . . . . . . . . . . . . . . . . . 25 installing home equipment . . . . . . . . . . . . 378 Installing phones . . . . . . . . . . . . . . . . . . 77 integrated announcement board, see Announcements/Audio Sources screen integrated directory button . . . . . . . . . . . . 132 intercom . . . . . . . . . . . . . . . . . 126, 502, 504 automatic . . . . . . . . . . . . . . . . . . . 504 screen . . . . . . . . . . . . . . . . . . . . 1114 Intercom Group commands . . . . . . . . . . . . . . . . . . 624 Inter-Exchange Carrier (IXC) codes commands . . . . . . . . . . . . . . . . . . 625 example . . . . . . . . . . . . . . . . . . . 260 screen . . . . . . . . . . . . . . . . . . . . 1116
G
G700 Media Gateway administering . . . . . . . . . . media module description . . . . physical design . . . . . . . . . using Device Manager . . . . . G700 media module description . . glare prevention and resolution . . . go to cover button . . . . . . . . . group do not disturb button . . . . . group page button . . . . . . . . . Group Paging . . . . . . . . . . . commands . . . . . . . . . . . Group Paging Using Speakerphone .
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. 556 . 557 . 556 . 559 . 557 . 546 . 134 . 134 . 134 . 498 . 622
1055
H
H.320 calls . . . . H0 channels . . . . H11 channels . . . H12 channels . . . Hayes command set
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. 318 . 545 . 544 . 545 . 525
Index
Internal Automatic Answer (IAA) button . . . . . . . . . . . . . . . . . . . . . 135 Intra-Switch CDR commands . . . . . . . . . . . . . . . . . . . 625 screen . . . . . . . . . . . . . . 1118, 1123, 1129 invalid calls, rerouting . . . . . . . . . . . . . . 58, 60 IP Address commands . . . . . . . . . . . . . . . . . . . 625 IP Address Mapping screen . . . . . . . . . . . . . . . . . . . . 1120 IP Codec Set commands . . . . . . . . . . . . . . . . . . . 625 IP Interfaces commands . . . . . . . . . . . . . . . . . . . 626 IP network mapping command . . . . . . . . . . . . . . . . . . . 626 IP Network Region screen . . . . . . . . . . . . . . . . . . . . 1135 IP Network Regions commands . . . . . . . . . . . . . . . . . . . 626 IP Node Names commands . . . . . . . . . . . . . . . . . . . 627 screen . . . . . . . . . . . . . . . . . . . . 1148 IP Options System Parameters commands . . . . . . . . . . . . . . . . 627, 640 IP Route commands . . . . . . . . . . . . . . . . . . . 627 IP Routing screen . . . . . . . . . . . . . . . . . . . . 1156 IP Services commands . . . . . . . . . . . . . . . . . . . 627 screen . . . . . . . . . . . . . . . . . . . . 1161 IP Softphone adding . . . . . . . . . . . . . . . . . . . . . 98 IP Softphones . . . . . . . . . . . . . . . . . 98, 703 IP Station commands . . . . . . . . . . . . . . . . . . . 628 IP Telephone . . . . . . . . . . . . . . . . . . . 649 IP telephone adding . . . . . . . . . . . . . . . . . . 103, 104 ISDN Numbering Private commands . . . . . . . . . . . . . . . . . . . 628 ISDN Numbering Public/Unknown commands . . . . . . . . . . . . . . . . . . . 628 ISDN Numbering/Tandem Calling Party commands . . . . . . . . . . . . . . . . . . . 628 ISDN service ISDN Number Private . . . . . . . . . 628, 1200 ISDN Number Public/Unknown . . . . . . . 1203 ISDN Number Public/Unknown commands . . 628 ISDN Numbering/Tandem Calling Party commands628 ISDN-BRI commands . . . . . . . . . . . . . . 629 ISDN-BRI data modules . . . . . . . . . . . . . 514 ISDN-PRI terminal adapters . . . . . . . . . . . 540
ISDN Trunk Group commands . . . . . . . . . . . . . . . screen . . . . . . . . . . . . . . . . . ISDN-BRI Trunk Circuit Pack commands . . . . . . . . . . . . . . . screen . . . . . . . . . . . . . . . . . IXC, see Inter-Exchange Carrier (IXC) codes
. . . 644 . . . 1170 . . . 629 . . . 1206
L
Language Translations commands . . . . . . . . . . . . . screens . . . . . . . . . . . . . . . last number dialed button . . . . . . . . leave word calling buttons cancel . . . . . . . . . . . . . . . lock. . . . . . . . . . . . . . . . . message retrieval . . . . . . . . . . store . . . . . . . . . . . . . . . . license file major alarm button . . . . . . license-error button . . . . . . . . . . . link alarm button . . . . . . . . . . . . List CRM-Feature commands . . . . . . . . . . . . . list multimedia endpoints command . . . list multimedia H.320-stations command . list multimedia ip-stations command . . . list of options . . . . . . . . . . . . . . Listed Directory Numbers (LDN) administering . . . . . . . . . . . . commands . . . . . . . . . . . . . screen . . . . . . . . . . . . . . . local button. . . . . . . . . . . . . . . local survivable processor configuration . Location by Region . . . . . . . . . . . Location Parameters . . . . . . . . . . commands . . . . . . . . . . . . . Locations commands . . . . . . . . . . . . . screen . . . . . . . . . . . . . . . logging off the system . . . . . . . . . . . . logging in for remote administration. . . . . . . remotely over the network . . . . . . to the system . . . . . . . . . . . . using ASA . . . . . . . . . . . . . with Access Security Gateway (ASG) . Login Administration commands . . . . . . . . . . . . . logins adding . . . . . . . . . . . . . . . adding login names . . . . . . . . . changing . . . . . . . . . . . . . . changing permissions . . . . . . . .
. . . . . 629 . . . . . 1218 . . . . . 135 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

136 136 138 136 135 135 135 616 365 365 365 243 448 630 1249 132 558 284 1257 631
. . . . . 630 . . . . . 1253 . . . . . . 28 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
22 26 21 24 27
. . . . . 631 . . . . . . . . . . . . . . . . . . . .
397 400 400 408
1645
Index
logins, (continued) displaying . . . . . . . . . . . . failed . . . . . . . . . . . . . . . login administration commands . . name parameters . . . . . . . . . removing . . . . . . . . . . . . . screen . . . . . . . . . . . . . . security violations notification (SVN) system security . . . . . . . . . . loss of ASG Key . . . . . . . . . . . Loudspeaker Paging commands . . . . . . . . . . . . screen . . . . . . . . . . . . . .
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1265 136, 422 . . . 390 . . . 406
. . . . . .
. 402 . 22 . 631 . 397 . 402
. . . . . . . 631 . . . . . . 1273
M
major alarm button . . . . . . . . . . . . . . . . . 136 Malicious Call Trace (MCT) . . . . . . . . . . . . . 621 screen . . . . . . . . . . . . . . . . . . . . . 955 manual in button . . . . . . . . . . . . . . . . . . 137 manual message waiting button. . . . . . . . . . . 136 manual override . . . . . . . . . . . . . . . 130, 136 manual signaling, see phones, feature button description Master Agent start/stop . . . . . . . . . . . . . . . . . . . . 587 mct button activate . . . . . . . . . . . . . . . . . . . . 137 control . . . . . . . . . . . . . . . . . . . . . 137 Measurements Announcements commands . . . . . . . . . . . . . . . . . . . 632 media encryption . . . . . . . . . . . . . . . . 1125 Media Gateway commands . . . . . . . . . . . . . . . . . . . 632 Media Server web interface tasks backup and restore data . . . . . . . . . . . . 563 copy files to the server . . . . . . . . . . . . . 564 SNMP administration . . . . . . . . . . . . . . 564 upgrade software and configuration . . . . . . . 564 message line . . . . . . . . . . . . . . . . . . . 16 message retrieval . . . . . . . . . . . . . . . . . 138 message waiting . . . . . . . . . . . . . . . 126, 138 messages . . . . . . . . . . . . . . . . . . . . . 241 minor/major alarms button . . . . . . . . . . . . . 138 MLPP . . . . . . . . . . . . . . . . . . . . . . 1483 Mode Code Related System Parameters commands . . . . . . . . . . . . . . . . . . . 632 screen . . . . . . . . . . . . . . . . . . . . 1283 Modem Pooling . . . . . . . . . . . . . . . . . . 533 administering . . . . . . . . . . . . . . . . . . 533 commands . . . . . . . . . . . . . . . . . . . 633 screen . . . . . . . . . . . . . . . . . . . . 1287 modem settings international . . . . . . . . . . . . . . . . . . 570 modules, DCP data . . . . . . . . . . . . . . . . 513
monitoring the ASG history log . . . . . . . . . . 406 move phones, using tti . . . . . . . . . . . . . . . 91 Multifrequency-Signaling-Related System Parameters screen . . . . . . . . . . . . . . . . . . . . 1295 Multi-Location Dial Plan . . . . . . . . . . . . . . . 53 Multimedia Applications Server Interface (MASI) feature AAR and ARS . . . . . . . . . . . . . . . . . 310 administration terminal requirements . . . . . . 290 autonomous MMCX features . . . . . . . . . . 289 basic features not supported . . . . . . . . . . 313 Call Center features not supported . . . . . . . 313 Call Detail Recording (CDR) . . . . . . . . . . 310 call redirection . . . . . . . . . . . . . . . . . 311 command permissions . . . . . . . . . . . . . 310 conferencing . . . . . . . . . . . . . . . . . 312 configurations . . . . . . . . . . . . . . . . . 292 DEFINITY/MASI features . . . . . . . . . . . 289 detailed feature description . . . . . . . . . . 310 error conditions . . . . . . . . . . . . . . . . 316 features not supported . . . . . . . . . . . . . 313 forms . . . . . . . . . . . . . . . . . . . . . 298 planning for MASI . . . . . . . . . . . . . . . 292 status tracking, terminals and trunk . . . . . . . 312 terms . . . . . . . . . . . . . . . . . . . . . 291 transferring . . . . . . . . . . . . . . . . . . 312 trunk groups . . . . . . . . . . . . . . . . . 312 voice messaging access . . . . . . . . . . . . . 311 multimedia buttons basic . . . . . . . . . . . . . . . . . . . . . 138 call . . . . . . . . . . . . . . . . . . . . . . 138 call forward . . . . . . . . . . . . . . . . . . 138 data conference . . . . . . . . . . . . . . . . 138 multi-number . . . . . . . . . . . . . . . . . 138 PC audio . . . . . . . . . . . . . . . . . . . 138 Multimedia Call Handling (MMCH) feature 1-number access . . . . . . . . . . . . . 334, 349 authorization . . . . . . . . . . . . . . . . . 340 call association (routing) . . . . . . . . . . 346, 360 call redirection . . . . . . . . . . . . . . . . 341 conferencing . . . . . . . . . . . . . . . . . 341 endpoint software packages . . . . . . . . . . 322 list commands . . . . . . . . . . . . . . . . . 365 monitor commands . . . . . . . . . . . . . . 364 multimedia complexes . . . . . . . . . . . . . 318 status commands . . . . . . . . . . . . . . . 364 Multiple Level Pecedence and Preemption (MLPP) commands . . . . . . . . . . . . . . . . . . 633 Multiple Level Precedence & Preemption Parameters screen . . . . . . . . . . . . . . . . . . . . 1322 Multiple Level Precedence and Preemption (MLPP). 1483 Multiple Locations . . . . . . . . . . . . . . . . 1483 multiple locations routing with . . . . . . . . . . . . . . . . . . 267 setting up . . . . . . . . . . . . . . . . . . . 265
Index
Music Sources commands . . . . . . . . . . . . . . . . . . . 633 screen . . . . . . . . . . . . . . . . . . . . 1328 music-on-hold . . . . . . . . . . . . . . . . . . . 61
N
N x DS0 channels . . . . . . . . . . . . . . . . . 545 netcon channels, see Administration for Network Connectivity for Avaya MultiVantage Software Network Call Redirection . . . . 1180, 1376, 1481, 1581 next button . . . . . . . . . . . . . . . . . . . . 139 Night Service activate button . . . . . . . . . . . . . . . . . 139 commands . . . . . . . . . . . . . . . . . . . 634 hunt group button . . . . . . . . . . . . . . . . 134 setting up for hunt groups . . . . . . . . . . . . 219 setting up trunk answer from any station (TAAS) . 213 setting up trunk group night service . . . . . . . 218 trunk group button . . . . . . . . . . . . . . . 142 Node Number Routing screen screens Node Number Routing . . . . . . . . . . . 1331 non-superuser . . . . . . . . . . . . . . . . . . . 31 non-volatile storage of announcements on VAL . . . 489 normal button . . . . . . . . . . . . . . . . 132, 139
O
observing button . . . . . . . . . . . . . . . . . . 141 observing calls . . . . . . . . . . . . . . . . 505, 507 Octel messaging systems . . . . . . . . . . . . 1004 off-premises extensions, data-only . . . . . . . . . 523 operator assisted calls . . . . . . . . . . . . . . . 259 Optional Features commands . . . . . . . . . . . . . . . . . . . 640 screen . . . . . . . . . . . . . . . . . . . . 1469 overriding call restrictions, Automatic Route Selection (ARS) . . . . . . . . . . . . . . . . . . . . . . 275 overview . . . . . . . . . . . . . . . . . . . . . 13
P
Packet Gateway Board commands . . . . . . screen . . . . . . . . paging . . . . . . . . . parameters, login names . partition group . . . . . . Partition Route Table commands . . . . . . screen . . . . . . . .
. . . . .
. . . . .
. . . . .
. . . . .
. . . . .
. . . . .
. . . . .
. . . . .
. . . . .
. . . . .
. . . 634 . . 1333 . . . 498 397, 400 . . . 277
. . . . . . . . . . . . . 634 . . . . . . . . . . . . 1335
passwords adding . . . . . . . . . . . . . . . . . . . . 397 aging . . . . . . . . . . . . . . . . . . . . . 400 changing . . . . . . . . . . . . . . . . . . . 409 encryption . . . . . . . . . . . . . . . . . . 389 PC Console description . . . . . . . . . . . . . . 162 PC Interface . . . . . . . . . . . . . . . . . . . 533 security . . . . . . . . . . . . . . . . . . . . 537 PCOL trunks adding . . . . . . . . . . . . . . . . . . . . 431 call detail recording (CDR) . . . . . . . . . . . 434 restrictions . . . . . . . . . . . . . . . . . . 434 Personal CO Line Group screen . . . . . . . . . . . . . . . . . . . . 1336 Personal Station Access (PSA) detailed information . . . . . . . . . . . . . . 371 telecommuting . . . . . . . . . . . . . . . . 367 PGATE, see Packet Gateway Board screen phantom extension . . . . . . . . . . . . . . . . . 87 phones adding . . . . . . . . . . . . . . . . . . . . . 78 alias . . . . . . . . . . . . . . . . . . . . . . 84 analog . . . . . . . . . . . . . . . . . . . 80, 151 associating office number to home station . . . . 379 changing . . . . . . . . . . . . . . . . . . . . 87 customizing . . . . . . . . . . . . . . . . . . . 86 digital . . . . . . . . . . . . . . . . . . . . . 151 disassociating home stations . . . . . . . . . . 379 duplicating . . . . . . . . . . . . . . . . . . . 83 extension . . . . . . . . . . . . . . . . . . . . 80 feature button descriptions . . . . . . . . . . . 123 inward restriction overrides . . . . . . . . . . . 823 move using tti . . . . . . . . . . . . . . . . . . 91 removing . . . . . . . . . . . . . . . . 94, 95, 105 swapping . . . . . . . . . . . . . . . . . . . . 87 Terminal Translation Initialization (TTI) separation . 93 upgrading . . . . . . . . . . . . . . . . . . . . 86 physical security . . . . . . . . . . . . . . . . . 392 Pickup Group commands . . . . . . . . . . . . . . . . . . 635 Pickup Groups creating . . . . . . . . . . . . . . . . . . . . 221 screen . . . . . . . . . . . . . . . . . . . . 1341 pickup groups flexible . . . . . . . . . . . . . . . . . . . . 226 PictureTel . . . . . . . . . . . . . . . . . . . . 322 PMS alarm button . . . . . . . . . . . . . . . . 139 PMS printer alarm button . . . . . . . . . . . . . 140 Point-to-Point Protocol data module, see PPP data module Port commands . . . . . . . . . . . . . . . . . . 635 port address . . . . . . . . . . . . . . . . . . 49, 80 port network (PN), preferential trunk routing . . . . 544 posting Bulletin Board messages . . . . . . . . . . 43 PPM . . . . . . . . . . . . . . . . . . . . . . . 600
1647
Index
PPP data module . . . . . . . . . . . . . . . . . 524 preferential trunk routing, port network (PN) . . . . . 544 prefixes, adding . . . . . . . . . . . . . . . . . . 273 preventing toll fraud . . . . . . . . . . . . . . . . 390 PRI Endpoints (PE) commands . . . . . . . . . . . . . . . . . . . 636 screen . . . . . . . . . . . . . . . . . . . . 1348 wideband switching . . . . . . . . . . . . . . . 541 print messages button . . . . . . . . . . . . . . . 140 printing on demand, see phones, feature button descriptions priority calling button . . . . . . . . . . . . . . . . 140 privacy, see Console Parameters screen processor interface data module . . . . . . . . . . 524 processor/trunk data module (P/TDM) . . . . . . . . 524 Proshare . . . . . . . . . . . . . . . . . . . . . 322 public networks signaling administration . . . . . . . . . . . . . 940
Q
QSIG to DCS TSC commands . . . queue call button . queue time button . queues calls . . . . . .
. . . . . . . . . . . . . . . . 636 . . . . . . . . . . . . . . . . 140 . . . . . . . . . . . . . . . . 140 . . . . . . . . . . . . . . . . 238
R
recall rotary digit . . . . . . . . Recorded Announcements . . . barge-in capability . . . . . redial button . . . . . . . . . . redirecting calls . . . . . . . . . . . . calls to an off-net location . . redirection on no answer button . release agent button . . . . . . Remote Access commands . . . . . . . . . description . . . . . . . . . disabling . . . . . . . . . . disabling permanently . . . . enabling . . . . . . . . . . screen . . . . . . . . . . . security violation . . . . . . setting up . . . . . . . . . remote administration, logging in Remote Call Coverage Table commands . . . . . . . . . screen . . . . . . . . . . . Remote Office . . . . . . . . . commands . . . . . . . . . Network regions . . . . . . screen . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . .
1442
. 461 . 469 . 135 . 242 . 195 . 139 . 140 . 636 . 380 . 422 . 383 . 422
1355
removing attendant console . . . . . . . . . . . . . . . 173 logins . . . . . . . . . . . . . . . . . . . . . 402 trunks groups . . . . . . . . . . . . . . . . . 445 removing phones . . . . . . . . . . . . . . . . . 105 rerouting denied calls . . . . . . . . . . . . . . 58, 60 rerouting invalid calls . . . . . . . . . . . . . . 58, 60 restarting temporarily disabled Access Security Gateway (ASG) . . . . . . . . . . . . . . . . . . . . . 406 restoring announcements . . . . . . . . . . . . . . . . 466 translations, see Maintenance for Avaya MultiVantage and DEFINITY Server R, SI, or CSI restricting area codes . . . . . . . . . . . . . . . . . . 262 calls . . . . . . . . . . . . . . . . . . . . . . 71 outgoing calls using Automatic Route Selection (ARS) . . . . . . . . . . . . . . . . . . . . 273 restrictions on PCOL trunks . . . . . . . . . . . . . . . . 434 RHNPA Table commands . . . . . . . . . . . . . . . . . . 637 screen . . . . . . . . . . . . . . . . . . . . 1365 ringer cutoff . . . . . . . . . . . . . . . . . . . 140 ringing assigning . . . . . . . . . . . . . . . . . . . 150 road-warrior mode . . . . . . . . . . . . . . . . 704 adding . . . . . . . . . . . . . . . . . . . . . 99 RONA button . . . . . . . . . . . . . . . . . . . 139 Route Pattern commands . . . . . . . . . . . . . . . . . . 638 screen . . . . . . . . . . . . . . . . . . . . 1367 routing . . . . . . . . . . . . . . . . . . . . . . 240 changing . . . . . . . . . . . . . . . . . . . 271
S
S8300 Media Server accessing web interface . . . . . . . . . adding trap destinations . . . . . . . . . administering log-in permissions for SNMP administering SNMP agents . . . . . . . administration . . . . . . . . . . . . . . call processing administration . . . . . . faceplate . . . . . . . . . . . . . . . . local survivable processor configuration . . screen and command changes . . . . . . SNMP Agents . . . . . . . . . . . . . . start/stop Master Agent . . . . . . . . . turn on/turn off SMMP ports . . . . . . . web interface main menu . . . . . . . . S8300 Media Server Configurations setting up for . . . . . . . . . . . . . .
. 140 . 381 . 22 . 637

1361
. . . . . . . . . . . . .
. . . . . . . . . . . . .
. . . . . . . . . . . . .
561 580 579 583 561 565 557 558 576 578 587 587 563
. 108 . 637 . 113

1363
. . . 553
Index
S8700 Media Server adding trap destinations . . . . . . . . . . . . . 580 administering log-in permissions for SNMP . . . . 579 administering SNMP agents . . . . . . . . . . . 583 administration . . . . . . . . . . . . . . . . . 561 SNMP Agents . . . . . . . . . . . . . . . . . 578 start/stop Master Agent . . . . . . . . . . . . . 587 turn on/turn off SMMP ports . . . . . . . . . . . 587 S8700 Media Server, logging in remotely over the network . . . . . . . . . . . . . . . . . . . . . 26 saving announcements . . . . . . . . . . . . . . . . 463 translations . . . . . . . . . . . . . . . . . . . 46 screens Firmware Station Download . . . . . . . . . . 1052 security alerts Abbreviated Dialing (AD) . . . . . . . . . . . . 144 DIOD trunks . . . . . . . . . . . . . . . . . . 437 PC interface . . . . . . . . . . . . . . . . . . 537 trunks . . . . . . . . . . . . . . . . . . . . . 425 Vectors and VDNs . . . . . . . . . . . . 235, 248 Security Lock instructions . . . . . . . . . . . . . . . . . . . 420 security violation button authorization code . . . . . . . . . . . . . . . 125 login . . . . . . . . . . . . . . . . . . . . . . 136 remote access . . . . . . . . . . . . . . . . . 140 station security code . . . . . . . . . . . . . . 141 Security Violation Notification (SVN) screens Login Administration . . . . . . . . . . . . . 417 Security Violations Notification (SVN) . . . . . . . . 415 disable login IDs . . . . . . . . . . . . . . . . 422 enable login IDs . . . . . . . . . . . . . . . . 422 system security . . . . . . . . . . . . . . . . . 389 security violations, dealing with . . . . . . . . . . . 422 Security-Related System Parameters commands . . . . . . . . . . . . . . . . . . . 638 screen . . . . . . . . . . . . . . . . . . . . 1378 send all calls button . . . . . . . . . . . . . . . . 141 service calls, see local information calls Service Observing setting up . . . . . . . . . . . . . . . . . . . 507 service observing button . . . . . . . . . . . . . . 141 Service Observing, see observing calls Setting time of day clock synchronization . . . . . . 34 Shared UUI Feature Priorities screen, see ISDN Trunk Group screen signal button . . . . . . . . . . . . . . . . . . . . 141 Signaling Group commands . . . . . . . . . . . . . . . . . . . 638 screen . . . . . . . . . . . . . . . . . . . . 1386 Site Data commands . . . . . . . . . . . . . . . . . . . 639 screen . . . . . . . . . . . . . . . . . . . . 1408
slot address, description . . . . . . . . . . . . . . 49 SNMP administration . . . . . . . . . . . . . . . 564 speakerphone paging . . . . . . . . . . . . . . . 498 special characters . . . . . . . . . . . . . . . . . 511 special dial tone . . . . . . . . . . . . . . . . . . 71 speed dialing, see Abbreviated Dialing (AD) stand-alone H.323 mode . . . . . . . . . . . . 98, 705 Station commands . . . . . . . . . . . . . . . . . . 639 screen . . . . . . . . . . . . . . . . . . . . 1409 Station Lock using . . . . . . . . . . . . . . . . . . . . . 420 station lock description . . . . . . . . . . . . . . . . . . . 74 station security codes creating . . . . . . . . . . . . . . . . . . . . 372 violation . . . . . . . . . . . . . . . . . . . 141 station, adding . . . . . . . . . . . . . . . . . . . 78 stations, see telephones status line . . . . . . . . . . . . . . . . . . . . . 16 stored number button . . . . . . . . . . . . . . . 141 stroke buttons . . . . . . . . . . . . . . . . . . 141 superuser . . . . . . . . . . . . . . . . . . . . . 30 supervisor button . . . . . . . . . . . . . . . . . 125 swapping phones . . . . . . . . . . . . . . . . . . 87 switches adding new switch configuration . . . . . . . 26, 575 system administration logging in . . . . . . . . . . . . . . . . . . . . 21 logging in remotely . . . . . . . . . . . . . . . 22 logging in using ASA . . . . . . . . . . . . . . 24 logging off . . . . . . . . . . . . . . . . . . . 28 System Parameters Call Coverage / Call Forwarding commands . . . . . . . . . . . . . . . . . . 639 screen . . . . . . . . . . . . . . . . . . . . 1456 System Parameters Country-Options commands . . . . . . . . . . . . . . . . . . 640 screen . . . . . . . . . . . . . . . . . . . . 1465 System Parameters Crisis Alert commands . . . . . . . . . . . . . . . . . . 640 screen . . . . . . . . . . . . . . . . . . . . 864 System Parameters Customer-Options commands . . . . . . . . . . . . . . . . . . 640 screen . . . . . . . . . . . . . . . . . . . . 1469 System Parameters IP Options commands . . . . . . . . . . . . . . . . . . 640 screen . . . . . . . . . . . . . . . . . . . . 1149 System Parameters OCM Call Classification screen . . . . . . . . . . . . . . . . . . . . 1497 system parameters, changing . . . . . . . . . . . . 57 system port data module . . . . . . . . . . . . . 524 system printer alarm button . . . . . . . . . . . . 140
1649
Index
system security . . . . . . . . . . . . aging login passwords . . . . . . . changing login permissions . . . . . changing passwords . . . . . . . . checklist . . . . . . . . . . . . . . disabling a login ID . . . . . . . . . disabling Remote Access . . . . . . enabling Remote Access . . . . . . enhanced call transfers (ECT) . . . . History report . . . . . . . . . . . . logins . . . . . . . . . . . . . . . passwords . . . . . . . . . . . . . physical security . . . . . . . . . . securing trunks . . . . . . . . . . . Security Violations Notification (SVN) setting up authorization codes . . . . system-wide settings . . . . . . . . . .
. . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . .
. 389 . 400 . 408 . 409 . 393 . 422 380, 422 . . . 422 . . . 389 . . . 389 . . . 390 . . . 389 389, 392 . . . 389 . . . 389 . . . 412 . . . 56
. . . . . .
. . . . . .
T
T.120 calls . . . . . . . . . . . . . . . . . . . T1 recommended settings for DS1 trunks . . . . . TEG button . . . . . . . . . . . . . . . . . . . telecommuter mode . . . . . . . . . . . . . . . adding . . . . . . . . . . . . . . . . . . . . telecommuting Answer Supervision . . . . . . . . . . . . . . Coverage of Calls Redirected Off Net (CCRON) Personal Station Access . . . . . . . . . . . Telecommuting Access commands . . . . . . . . . . . . . . . . . . screen . . . . . . . . . . . . . . . . . . . . telephone dialing data call preindication . . . . . . . . . . . . . DCP data modules . . . . . . . . . . . . . . one-button transfer to data . . . . . . . . . . return-to-voice . . . . . . . . . . . . . . . . telephones using as intercoms . . . . . . . . . . . . . . telephones, use of . . . . . . . . . . . . . . . . templates, using to add phones . . . . . . . . . . Tenant commands . . . . . . . . . . . . . . . . . . screen . . . . . . . . . . . . . . . . . . . . tenant partitioning . . . . . . . . . . . . . . . . Terminal Parameters commands . . . . . . . . . . . . . . . . . . screen . . . . . . . . . . . . . . . . . . . . Terminal Self Administration (TSA) assigning a security code . . . . . . . . . . . description . . . . . . . . . . . . . . . . . . fixing problems . . . . . . . . . . . . . . . .
. 318 . 440 . 141 . 705 . 102 . 367 . 367 . 367 . 641

1503
. 514 . 514 . 514 . 514 . 502 . 15 . 83 . 641

1504
. 63 . 641
1508
. 155 . 155 . 156
Terminal Translation Initialization (TTI) . . . . . . . . 92 Terminating Extension Group (TEG) assigning . . . . . . . . . . . . . . . . . . . 251 commands . . . . . . . . . . . . . . . . . . 641 screen . . . . . . . . . . . . . . . . . . . . 1515 TFTP Server commands . . . . . . . . . . . . . . . . . . 642 screen . . . . . . . . . . . . . . . . . . . . 1519 Tie trunks . . . . . . . . . . . . . . . . . . . . 435 time button . . . . . . . . . . . . . . . . . . . . 131 Time of Day Clock Synchronization setting . . . . . . . . . . . . . . . . . . . . . 34 Time of Day Coverage defining . . . . . . . . . . . . . . . . . . . . 199 screen . . . . . . . . . . . . . . . . . . . . 1521 Time of Day Coverage Table commands . . . . . . . . . . . . . . . . . . 642 Time of Day Routing commands . . . . . . . . . . . . . . . . . . 642 screen . . . . . . . . . . . . . . . . . . . . 1523 time, setting . . . . . . . . . . . . . . . . . . . . 33 timer button . . . . . . . . . . . . . . . . . . . 141 TOD routing override button . . . . . . . . . . 130, 136 Toll Analysis commands . . . . . . . . . . . . . . . . . . 643 screen . . . . . . . . . . . . . . . . . . . . 1525 toll fraud 15 tips to prevent . . . . . . . . . . . . . . . 390 Tone Generation commands . . . . . . . . . . . . . . . . . . 643 Trace commands . . . . . . . . . . . . . . . . . . 644 tracking calls by account codes . . . . . . . . . . 596 trademarks . . . . . . . . . . . . . . . . . . . . . 17 translations copy protection . . . . . . . . . . . . . . . . . 45 restoring, see Maintenance for Avaya MultiVantage and DEFINITY Server R, SI, or CSI saving . . . . . . . . . . . . . . . . . . . . . 44 trunk answer from any station (TAAS) . . . . . . . 213 Trunk Flash . . . . . . . . . . . . . . . . . . . 134 Trunk Group adding trunks . . . . . . . . . . . . . . . . . 443 night service, setting up . . . . . . . . . . . . 218 removing trunk groups . . . . . . . . . . . . . 445 screen . . . . . . . . . . . . . . . . . . . . 1534 trunk group night service button . . . . . . . . . . 142 trunk ID button . . . . . . . . . . . . . . . . . . 142 trunks security alert . . . . . . . . . . . . . . . . . 425 trunks and trunk groups . . . . . . . . . . . . . . 644 TTI, see Terminal Translation Initialization
Index
U
Uniform Dial Plan commands . . . . . . . . . . . . . . . Uniform Dial Plan Report . . . . . . . . . . Uniform Dial Plan Table . . . . . . . . . . universal digital signaling level 1 circuit pack, wideband switching . . . . . . . . . . . . upgrading phones . . . . . . . . . . . . . Usage CTI-Link commands . . . . . . . . . . . . . . . Usage Extension commands . . . . . . . . . . . . . . . users non-superuser . . . . . . . . . . . . . superuser . . . . . . . . . . . . . . . Using Station Lock . . . . . . . . . . . . .
. . . . 645 . . . 1622 . . . 1623 . . . . 541 . . . . 86 . . . . 645 . . . . 645 . . . . 31 . . . . 30 . . . . 420
Voice Announcements over LAN (VAL) FTPstarting a session . . . . . . . . . . . . 479 non-volatile storage of announcements . . . . . 489 recording announcementsat a system phone . 474 recording announcementsprofessional or computer recording parameters . . . . . . . . . . . . 473 troubleshooting . . . . . . . . . . . . . . . . 485 VAL Manager . . . . . . . . . . . . . . . . . 485 voice paging over loudspeakers fixing problems . . . . . . . . . . . . . . . . 493 setting up . . . . . . . . . . . . . . . . . . . 491 voice terminals, see telephones VuStats button . . . . . . . . . . . . . . . . . . 143
W
WATS trunks adding . . . . . . . . . . . . . . . . . . . . whisper paging . . . . . . . . . . . . . . . . 143, Wideband Switching administering . . . . . . . . . . . . . . . . . blocking prevention . . . . . . . . . . . . . . channel allocation . . . . . . . . . . . . . . . channel service unit . . . . . . . . . . . . . . data backup connection . . . . . . . . . . . . data service unit . . . . . . . . . . . . . . . . description . . . . . . . . . . . . . . . . . . direction of trunk/hunting within facilities . . . . endpoint applications . . . . . . . . . . . . . facility lists . . . . . . . . . . . . . . . . . . glare prevention and resolution . . . . . . . . . H0 channels . . . . . . . . . . . . . . . . . H11channels . . . . . . . . . . . . . . . . . H12 channels . . . . . . . . . . . . . . . . . ISDN-PRI terminal adapters . . . . . . . . . . ISDN-PRI trunk groups and channel allocation . line-side (T1 or E1) facility . . . . . . . . . . . N x DS0 channels . . . . . . . . . . . . . . . networking . . . . . . . . . . . . . . . . . . PRI-endpoints . . . . . . . . . . . . . . . . . primary data connectivity. . . . . . . . . . . . scheduled batch processing . . . . . . . . . . typical uses . . . . . . . . . . . . . . . . . . universal digital signaling level 1 circuit pack . . wideband access endpoint . . . . . . . . . . . work code button . . . . . . . . . . . . . . . . . world class BRI data module . . . . . . . . . . . 426 501 547 547 539 541 542 541 538 544 540 543 546 545 544 545 540 543 541 545 543 541 543 542 539 541 542 143 524
V
VAL changing the name of the file . . . . . . . . . . 490 Vector commands . . . . . . . . . . . . . . . . . . . 645 Vector Directory Number (VDN). . . . . . . . . . . 248 Vector Routing Table, see VuStats Display Format screen, see Avaya MultiVantage Call Center Software Release 11 Guide to ACD Call Centers Vectors and VDNs adding a VDN . . . . . . . . . . . . . . . . . 248 commands . . . . . . . . . . . . . . . . . . . 613 deleting a step . . . . . . . . . . . . . . . . . 245 description . . . . . . . . . . . . . . . . . . . 248 diagnosing a vector problem . . . . . . . . . . . 246 inserting a step . . . . . . . . . . . . . . . . . 244 list of options . . . . . . . . . . . . . . . . . . 243 managing . . . . . . . . . . . . . . . . . . . 235 messages . . . . . . . . . . . . . . . . . . . 241 playing an announcement . . . . . . . . . . . . 239 queueing calls . . . . . . . . . . . . . . . . . 238 redirecting calls . . . . . . . . . . . . . . . . . 242 routing based on time of day. . . . . . . . . . . . . 240 screen . . . . . . . . . . . . . . . . . . . . 1626 security alert . . . . . . . . . . . . . . . 235, 248 VDN commands . . . . . . . . . . . . . . . . 646 viewing VDNs . . . . . . . . . . . . . . . . . 249 video conferencing . . . . . . . . . . . . . . . . . 318 view button . . . . . . . . . . . . . . . . . . . . 128 VIP check-in button . . . . . . . . . . . . . . . . 142
X
X.25 data module . . . . . . . . . . . . . . XMOBILE Configuration Set commands . . . . . . . . . . . . . . . XMOBILE Configuration Set commands XMOBILE Station to Cell Phone Mapping commands . . . . . . . . . . . . . . .
. . . 524 . . . 646 . . . 646 . . . 646
1651
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Administrators Guide for Avaya Communication Manager

555-233-506 Issue 9 January 2005

About this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 1: System Basics . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 2: Planning the System . . . . . . . . . . . . . . . . . . . . . .

Issue 9 January 2005

Chapter 3: Managing Phones . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 4: Managing Telephone Features . . . . . . . . . . . . . . . . .

Chapter 5: Managing Attendant Consoles . . . . . . . . . . . . . . . . .

4 Administrators Guide for Avaya Communication Manager

Removing an Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . Providing Backup for an Attendant. . . . . . . . . . . . . . . . . . . . . . . . . .

Chapter 6: Managing Displays . . . . . . . . . . . . . . . . . . . . . . . 177

Chapter 7: Handling Incoming Calls . . . . . . . . . . . . . . . . . . . .

Chapter 8: Routing Outgoing Calls. . . . . . . . . . . . . . . . . . . . .

Issue 9 January 2005

Chapter 9: Managing MultiMedia Calling . . . . . . . . . . . . . . . . .

Chapter 10: Setting Up Telecommuting . . . . . . . . . . . . . . . . . .

Chapter 11: Enhancing System Security. . . . . . . . . . . . . . . . . .

6 Administrators Guide for Avaya Communication Manager

Chapter 12: Managing Trunks . . . . . . . . . . . . . . . . . . . . . . .

Chapter 13: Managing Announcements . . . . . . . . . . . . . . . . . .

Chapter 14: Managing Group Communications . . . . . . . . . . . . . .

Issue 9 January 2005

501 502 505 507

Chapter 15: Managing Data Calls. . . . . . . . . . . . . . . . . . . . . .

Chapter 16: Administering Media Servers . . . . . . . . . . . . . . . . .

Chapter 17: Collecting Billing Information. . . . . . . . . . . . . . . . .

8 Administrators Guide for Avaya Communication Manager

Chapter 18: Command Reference . . . . . . . . . . . . . . . . . . . . .

Chapter 19: Telephone Reference . . . . . . . . . . . . . . . . . . . . .

Chapter 20: Screen Reference . . . . . . . . . . . . . . . . . . . . . . . 709

Issue 9 January 2005

10 Administrators Guide for Avaya Communication Manager

Issue 9 January 2005

12 Administrators Guide for Avaya Communication Manager

About this book

Purpose of this book

Issue 9 January 2005

About this book

14 Administrators Guide for Avaya Communication Manager

Issue 9 January 2005

About this book

Draws attention to information that you might find helpful.

WARNING: Denotes possible harm to hardware or equipment.

16 Administrators Guide for Avaya Communication Manager

Denotes possible harm or injury to your body.

Issue 9 January 2005

About this book

How to obtain Avaya books on the Web

18 Administrators Guide for Avaya Communication Manager

How to order documentation

How to order documentation

How to comment on this book

e-mail: document@avaya.com fax: 1-303-538-1741 Contact your Avaya representative

How to get help

Issue 9 January 2005

About this book