AN Assignment ON: "Interpersonal Skills"
AN Assignment ON: "Interpersonal Skills"
AN Assignment ON: "Interpersonal Skills"
AVS COLLEGE OF ARTS & SCIENCE RAMALINGAPURAM SALEM-636106 18th FEBRUARY 2013
3. Questioning Skills How you ask the questions will establish the type of answer you get, the quality of that answer, and the quantity of that answer. You can improve the overall communication with the right questions. 4. Conflict Resolution Skills These are skills that will allow managing and resolving conflicts effectively.
Comprehend With the information gathered it must be processed and then learned. You must apply what you have learned to the person you are having a dialogue with. When you comprehend what their emotional state is, their mood, or how they are feeling you can better understand the true meaning of their message.
Learn When you Look, listen, and ask you will generate a significant amount of information in a relatively short period of time, allowing you to quickly and efficiently process the information.
Identify After youve gathered the information, you need to process it and identify where the real value is. This enables you to see possible relationship opportunities and to identify the persons needs.
Commit Commitment is a key interpersonal skill requiring your time an effort. When you are committed to the development of your interpersonal skills, it will benefit everyone you communicate with.
You already have interpersonal skills. We all learn how people are likely to react to what we say, how we say it and what we do, as well as how these actions make others, and us, feel. These skills are easily further developed with a little time and effort spent working, thinking and practising them. Remember it is worth spending time developing these skills as good interpersonal skills can improve many aspects of your life. Interpersonal skills are also sometimes referred to as social skills, people skills, soft skills or life skills, although these terms can be broader and may also refer to other skills.
Clarify Show an interest in the people you talk to. Ask questions and seek clarification on any points that could be easily misunderstood. Be Positive Try to remain positive and cheerful. People are much more likely to be drawn to you if you can maintain a positive attitude. Empathise Understand that other people may have different points of view. Try to see things from their perspective. You may learn something while you gain the respect and trust of others. Understand Stress Learn to recognise, manage and reduce stress in others and yourself. Although stress is not always bad it can have a detrimental effect on the communication process. Learning how to recognise and manage stress, in yourself and others, is an important interpersonal skill. Learn to be Assertive You should aim to be neither passive nor aggressive. Being assertive is about expressing your feelings and beliefs in a way that others can understand and respect. Assertiveness is fundamental to successful negotiation. Reflect and Improve Think about previous conversations and other interpersonal interactions; learn from your mistakes and successes. Always keep a positive attitude but realise that we can all always improve our communication skills.
Negotiate Learn how to effectively negotiate with others paving the way to mutual respect, trust and lasting interpersonal relations. Working in Groups We often find ourselves in group situations, professionally and socially. Learn all about the different types of groups and teams in our article: What is a Group. Further articles about groups include: Group and Team Roles, Group Life Cycles, Building Group Cohesiveness and How to Recognise and Avoid Problem Behaviours in Groups. Smile When you smile you look friends and approachable and that will draw people to you. Be Appreciative Say thank you, speak kindly, and encourage others with your words.
CONCLUSIONS
Thus, there are plenty of ways to improve your interpersonal skills but these will get you started. Lastly, I would like to conclude by saying that Interpersonal skills can improve your communication and your life and is a must for all the MBA students.