Internship Report - Private and Confidential

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INTERNSHIP REPORT | PRIVATE AND CONFIDENTIAL
INTERNSHIP REPORT
SUBMITTED TO:
ADMINISTRATION DEPARTMENT OF HAJVERY UNIVERSITY LAHORE. (MAIN CAMPUS)
SUBMITTED BY:
MUHAMMAD ABDUL BASIT ASLAM B.COM (HONS) 307-1489 CONTACT : 0332-4007069 E-mail : abdulbasit1911@yahoo.com MAIN CAMPUS OF HAJVERY UNIVERSITY LAHORE
PREFACE
Hajvery University of Lahore is the place renowned for confinement of luminous commerce professionals. These immaculate graduates are equipped with the contemporary edification &sagacious experience. The internship program which is the fad of this glorious college helps in creating highly skilled commerce professionals every year. All of us were placed in leading organizations of business arena to gain firsthand knowledge and insight into their management & hardworking. So, when I was given a chance of selecting an organization, I opted for ASKARI BANK LIMITED. Getting a chance of working in ASKARI BANK LIMITED proved to be very beneficial for me. Nothing could have been possible without the co-operation & guidance of the officers of ASKARI BANK LIMITED. After the completion of internship program, internship report has been prepared just in accordance with the practical exposure. In preparing this report, I have put all my best efforts & tried my level best to give maximum knowledge. I do believe that there will always be a room for improvement in the efforts of learner like me.
MUHAMMAD ABDUL BASIT ASLAM
DEDICATION
THIS REPORT IS DEDICATED TO MY
TEACHERS
::: THE BUILDERS OF NATION::: &
MY FAMILY
::: WHO HELPED ME A LOT DURING MY INTERNSHIP:::
ACKNOWLDEGMENT
First of all I am thankful to Almighty Allah who gave me knowledge & power to make me able to complete my internship & this internship report successfully. I invoke pace for Holy Prophet Mohammad(peace be upon him) who is over a Torch of guidance & knowledge for humanity as a whole. I am also thankful to Department of Hajvery University Lahore who provide me this opportunity to have an experience in a reputed organization and groom myself for the future professional responsibilities. I shall also like to wish to acknowledge and show my deep gratitude to our respective teachers for their consistence, advice and support given during the writing up of this report. I offer my heartiest tribute and cordial gratitude to present my thanks to Mr. Fazal Naseeb (Operation Manger of Askari Bank Limited Sheikhupura Branch) & Mr.Qadoos (Officer of Operation Department of Askari Bank Limited Sheikhupura Branch) for their kind support and cooperation in this project. To Mr.Zeeshan Abdullah (Accounts Opening Officer & ATM In charge of Askari Bank Limited Sheikhupura Branch). I owe more than what I can mention.his inspiring guidance, remarkable suggestions, constant encouragement, keen interest, constructive criticism, and friendly discussion enabled me to complete this report efficiently. Without his support and proper guidance, it would be almost impossible to accomplish this task successfully.
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And of course I am not indebted to my parents, without their support & prayers this work would have never been possible.
CONTENTS
Report abstract Identification and description of the company and its activities Description/nature of the jobs performed by me Important ideas and skills learnt Courses of the program which were found relevant to work in the bank How do I apply my knowledge from classes The weakest areas of performance of the company observed The major competitors of the company and how I rank the company against its competitors Future prospects of AKBL in my estimation The person I most admire in the organization SWOT analysis 1010 11...23
24...30 3133
34...38 3940
41...43
44...45 46...47 46...47 48...50
Recommendations
51...58
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Conclusion
59...60
REPORT ABSTRACT
The objective of the report is to submit in written the performance of any work in the bank by me. I have divided my report in the some parts. The major part of my internship report is based on my working in the bank. The names & brief introduction of these parts is as under: 1. 2. 3. 4. 5. 6. 7. 8. 9. Identification & description of the bank & its activities. Description /nature of the jobs performed by me. Important ideas? Skills learnt Course of my program which were found relevant to work in the company. How do I apply my knowledge from classes? Specific examples. The weakest area of performance of the company observed. The major competitors of the company. How would I rank the company against its competitors? The future prospects of this company in my estimation & why? The person I most admire in this organization & the qualities he/ she have.
10.SWOT Analysis 11. My recommendations to improve the company in the following areas: Financial /Cost Management Employee Relations & Development Consumer Relations & Marketing Product or service Growth of Sales & Increased Profitability Social/Environment Responsibility 12.Conclusion
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IDENTIFICATION & DESCRIPTION OF THE BANK & ITS ACTIVITIES
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WHAT IS BANK?
ACCORDING TO BANKING COMPANIES ORDINANCE1962:
Banking means the accepting for the purpose of lending or investment of deposits of money from the public, repayable on demand or otherwise & with draw able by cheques, drafts, pay order or otherwise.
COMMERCIAL BANK:
The commercial bank receives surplus of money from the public which are repayable on demand upon written orders of the depositors & lend to the others who need funds. It collects cheques, bill of exchange etc. from customers. It transfers money from one place to another. It provides agency & general utility services. The commercial banks are also distinguished for providing short term finance to trade, commerce & industry to enable these sectors to expand their product activities. The purpose of commercial bank is to earn profit.
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HISTORY
Askari Bank Limited:
It works as a Unit of Army Welfare Trust was established for the Welfare of Army Officials. The office of Army Welfare Trust is situated at AWT Plaza, Rawalpindi. AWT offers the AWT Saving Scheme to the army officials only. AWT has its units as under: 1. 2. 3. 4. 5. 6. 7. Askari Associates. Askari Leasing. Askari General. Private Business. Textile Mills. Cement Industry. Askari Commercial Bank
Incorporated in Pakistan on October 09, 1991. The bank obtained business commencement certificate on February 26, 1992 and started operations from April 1, 1992, as public limited company, and has since expanded into a nation-wide presence of 51 branches, supported by a network of online ATMs. The Bank is listed on the Karachi, Lahore and Islamabad Stock Exchanges and the initial public offering was oversubscribed by 16 times. Askari Bank is scheduled Commercial Bank and is principally engaged in the business of banking as defined in the Banking Companies Ordinance 1962. Askari Bank limited continues to scale new heights in all areas of its operations. The safety and security of depositors funds, high productivity and optimum use of technology are the hallmarks of its corporate strength. While capturing the largest market share amongst the new banks, Askari has provided good value to its shareholders. Share
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price of Askari Bank has remained approximately 12% higher than the average share price of quoted banks during the last four years. Askari Bank is principally engaged in the business of banking as defined in the Banking Companies Ordinance, 1962. As at December 31, 2002 the Bank had total assets of PKR 70.313 billion, with over 250000 banking customers. Askari Bank is the only bank with its operational Head Office in the twin cities of Rawalpindi-Islamabad, which have relatively limited opportunities as compared to Karachi and Lahore. This created its own challenges and opportunities, and forced us to evolve an outward-looking strategy in terms of our market emphasis. As a result, we developed a geographically diversified assets base instead of a concentration and heavy reliance on business in the major commercial centers of Karachi and Lahore, where most other banks have their operational Head Offices.
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AWARDS & ACHIEVEMENTS

Over the years, Askari Bank limited has received several awards for the quality of our banking service to individuals and corporate. ACBL have been declared The Best Bank in Pakistan by the Global Finance magazine for the years 2001 & 2002. Also, Askari Bank limited has been given the Best Consumer Internet Bank award for Pakistan by the same magazine for the year 2002. in 1994, 1996 and 1997, Askari Bank limited received Euro money and Asia money awards. Askari has A1+ rating for short-term obligations the highest possible for the category, while the long-term rating stands at AA. Askari Bank won the prestigious Best Presented Annual Accounts awards for 2000 and 2001 from the Institute of Chartered Accountants of Pakistan and the Institute of Cost and Management Accountants of Pakistan, for the services sector. For the past four years, Askari Bank limited has received prizes from the South Asian Federation of Accountants for The Best Presented Annual Accounts for the financial sector, in the ASSRC region. Over the years, Askari Bank has proved its strength as a leading banking sector entity, by achieving the following firsts in Pakistani banking. 1. First Pakistani Bank to offer online real time banking on a country wide basis. 2. First Bank with a national wide ATM network. 3. First Bank to offer Internet Banking Services. 4. First Bank to offer E-Commerce solutions.
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VISION
To be the Bank of First Choice in the Region
MISSION
To be the leading private sector bank in Pakistan with an international presence, delivering quality service through innovative technology and effective human resource management in a modern and progressive organizational culture of meritocracy, maintaining high ethical and professional standards, while providing enhanced value to all our stakeholders, and contributing to society.
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OBJECTIVES
TRUST:
We are the trustees of public funds & serve with integrity & commitment. Ethical behavior is of critical importance to us. We adopt full compliance with internal & external policies & procedures, operating within the legal framework.
CUSTOMER FOCUS:
We continuously seek to exceed our customers expectations, forging & maintaining long term relationship.
INNOVATION:
We strive to be the market leaders in innovative product & services offering customized financial solutions with flawless execution.
TEAM WORK:
The diversity of our people is our strength. We inspire & challenge each other working together to achieve synergy.
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ACHIEVEMENT:
Our people are our most valuable asset we are committed to a rest oriented culture. Our goals are clear & merit is the only criterion for reward.
SOCIAL RESPONSIBILTY:
As a responsible corporate citizen we contribute to the social welfare of the community we live in.
NON STOP SERVICES:

ASKARI BANK LIMITED provides nonstop banking facility to their customers without any break from 9:00 am to 5: oo pm.
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COMPANY INFORMATION
BOARD OF DIRECTORS:
Lt. Gen Javed Zia (Chairman) Lt. Gen(R) Imtiaz Hussain Maj. Gen(R) Saeed Ahmad Khan Mr. Zafar Alam Khan Sumbai Mr. Muhammad Riayazul Haque Mr. Shahid Mahmud Mr. Ali Noormahmood Rattansey,FCA Dr. Bashir Ahmad Khan Mr. Tariq Iqbal Khan, FCA Mr. M.R. Mehkari (President & Chief Executive)
AUDIT COMMITTEE:
Dr. Bashir Ahmad Khan (Chairman) Mr. Ali Noormahmood Rattansey,FCA Mr. Tariq Iqbal Khan,FCA
COMPANY SECRETARY:
Mr. M.A.Ghazali Marghoob,FCA
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CHIEF FINANCIAL OFFICER:

Mr. Saleem Anwar,FCA
AUDITORS:
A.F.Ferguson & Co. (Chartered Accountants)
LEGAL ADVISORS:
Rizvi Isa Afridi Angell
SHARIAH ADVISOR:
Dr. Muhammad Tahir Mansoori
REGISTERED / HEAD OFFICE:

AWT Plaza, The Mall, P.O.Box No. 1084
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Rawalpindi 46000,Pakistan. Tel : (92 51) 9063000

Fax: (9251) 9272455 E-mail: webmaster@askaribank.com.pk Website: www.askaribank .com.pk
REGITRAR & SHARE TRANSFER OFFICE:

THK Associates (Pvt) Limited Ground Floor,State Life Building No.3 Dr. Ziauddin Ahmad Road, Karachi - 75530 P.O.Box : 8533,Karachi Tel : (92 21) 56890321, 5686658, 5685681 Fax: (92 21) 111 000 322
ENTITY RATINGS:
Long Term : AA Short Term : A1+ Definitions by Pakistan Credit Rating Agency Limited (PACRA)
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FIELDS OF ACTIVITIES
The purpose of banks is to provide some services to the general public & for those purpose different banks provide different to the people in different forms. The ASKARI BANK is a commercial bank in modern times it plays a vital role & their functions are manifold. The main function & services which ASKARI BANK provides to the different people are as follows: Open different accounts for different people. Accepting various types of deposits. Granting loans & advances. Undertaking of agency services & also general utility functions, few of those are as under: Collecting cheques & bill of exchange for the customers Collecting interest due, dividend, pensions, & other some dues to the customers. Transfer of money place to place. Acting an executor, trustee or attorney for the customers. Issuing of travelers cheques & letter of credit to give credit facilities to the traverals. Accepting bills of exchange on behalf of the customers. Purchasing shares for the customers. Undertaking foreign exchange business. Furnishing trade information & tendering advice to the customers.
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For proper functioning of branches & the overall bank has been divided in different departments. These departments handle different jobs so that division of work is there for improvement of functions & also it is easy to control the situation. The general division in a branch is as follow: Cash Department. Deposit Department. Clearing Department. Advances & credit Department. Customer Relationship Department.
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DESCRIPTION / NATURE OF THE JOBS PERFORMED BY ME

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This section is based on my observations, experience & rotation during my internship at SHEIKHUPURA BRANCH of ASKARI BANK LIMITED. Here I worked for the 8 weeks of my internship program i.e. from 1st FEB, 2012 to 31st MARCH, 2012. The jobs which I performed in the bank are done in the different departments & the details are given as under:
PROVIDE BANK STATEMENT:

Bank statement, also known as account statement which is provided to the client on his request, by the bank. When a customer needs his account statement he fills a request form & gives that to me, I get his signature verified by a senior and then check his account details, than I provide him the bank statement in a printed form.
MAINTAING REGISTERS:
I also have maintained the registers of account opening, mails, etc. every time when the customer opens the account or when any mail which is to be received & sent by the bank I post the entries & get it signed by the senior officer of the bank.
ENDOW WITH INFORMATION:

While working in a customer department my main duty was to provide the customer, their desired information. When someone wants the account information, they can come directly or call me. If a customer needs to know about his account details or his balance left, I entered his account number & give him his desired information, but sometimes some customer did not know there
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account number or had forgotten than I search there account by their name, & confirm their mailing address. If the customer is valid I give their account information to them.
FILLING SLIPS:
During my stay at the bank I got to fill the cheques, deposit slips, online slips & credit card payment slips of the customers who were not literate enough or needed instructions & I also got the opportunity to give advice to the customers regarding the requirements of account opening.
CUSTOMER VERIFICATION REPORT:

Here I also got a duty of preparing CVR (Customer Verification Report) on every account opening request. For this I take the phone number of the customer from the account opening form & then call them & confirm their home & mailing address. After that I fill the customer verification report & get it signed by a senior officer.
INWARD CLEARING:
In inward clearing NIFT (National Institutional Facilitation Technologies) provide cheques collected from different bank for clearing. I posted the cheques after verifying signatures from SSC (Specimen of Signature Card) & cheking all the essential ingredients of the cheque. Cheque with some material alteration, disagreement of signature, insufficient balance, & stop payment marked as return. After posting all the cheques , I prepared the cheque the cheque return memo & after due stamp stamp &
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signature, I took two copies each cheque with return memo & keep it in record & then prepare a bundle cover for return cheques & put put all the cheques with memo in NIFT bag. After wards a computer based jotting of inward cheques posted is generated & all original inward instruments are put in record with jotting number of instruments are put in record with jotting number of instrument & total amount. Then an advice is generated by me named as CREDIT ADVICE in which we advice our head office to debit & credit the STATE BANK account.
OUTWARD CLEARING:
After receiving the cheques with deposit slips from cash counter at 1:00 pm, I detach all cheques with deposit slip & do the copy of the cheques. After photocopy outstation cheques are attached with relevant slips & then a bunch is prepared with jotting of outward cheques & kept it in a record. Then original instruments are stamped of clearing at front & from back payees account credited & gets the signatures of the authorized person. Cheques in favor of ASKARI BANK are stamped from back with payment received instead of payees account credited. Outstation cheques are categorized under two heads, INTERCITY &OUTWARD BILLS OR COLLECTION. For those cities where NIFT provides services, cheques are considered intercity & for those cities where NIFT did not provide services, cheques are considered as OBC. All outstation cheques are entered in collection register & after entries for intercity cheques. On face stamp of clearing & intercity is required & at the back payees account credited duly signed. After stamping, separate NIFT bundle cover is prepared for each city & placed in different envelops with name of city. For OBC, an OBC form is filled by me in the name of relevant branch & after due signatures it is attached with original instrument containing the stamp of OBC at front & payees account will be credited at back, it is placed in an envelope having the address by me. Then I put that envelop in mail for TCS. Then a computer base advice is generated
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named as DEBIT ADVICE in which we advice our head office to debit & credit the state bank account.
ENTRIES OF OUTWARD RETURN CHEQUES:

Then cheques which are marked as return by different bank branches are recived by me through NIFT. I posted those cheques in return register & after having two copies of cheques with memo I put them separate file to be received by the customers. When customers receive return cheques with memo, they gave their signatures in return register.
ENTRY OF NEWLY RECEIVED CHEQUE BOOKS:

Cheque books for new accounts or existing accounts are sent by head office to us through mail. After receiving the mail of cheque books I entered in cheque book register the title of the account with the account no. & series of the cheque book leaves in different section of cheque book register.
ISSUANCE OF CHEQUE BOOK:

New client come with the letter of thanks acknowledgment is taken on letter of thanks, cheque book register & cheque book request. For clients who are already using cheque book, acknowledgement is taken on cheque book register & cheque book request.
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CHEQUE BOOK REQUEST TO HEAD OFFICE:

At the end all the cheque book request received by me is mailed to head office for printing after three days of request I received printed cheque books.
ATM FORM REQUISITION:

Forms received by me are mailed to head office for printing after three days of request customer received ATM cards with their pin codes.
ENTRY OF PIN CODE IN REGISTER & ISSUNACE TO CUSTOMER:

Pin code received by me is then arranged in order & entered in ATM card registered & then on the system. After entry I put the entire pin received in an envelope after mentioning the number of pins received on envelops. When customer received ATM card they approach to branch for ATM PIN. After assuring that the ATM card holder himself comes to collect his pin, a receiving is taken from him on ATM card register.
PAY ORDER:
After receiving the pay order request form, I posted the entry in system in which I debit customer account & credit pay order code. Then on pay order provided by bank I printed the data of customer & after due signatures, gave original pay order to the
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customer & retain carbon copy with voucher prepared by me & kept it in a record. Pay order is prepared within a city.
DEMAND DRAFT:
After receiving the demand draft request form, I posted the entry in system in which I debit customer account & credited relevant branch. . Then on demand draft provided by bank I printed the data of customer & after due signatures original demand draft to the customer & retain carbon copy with voucher prepared by me & kept it in a record. Demand draft is prepared outside the city.
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IMPORTANT IDEAS AND SKILLS LEARNT
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Some of the main ideas & skills learned by me in the ASKARI BANK BRANCH SHEIKHUPURA are as follows:
ABOUT UNI BANK:

Here I learned about a program named UNI BANK. All the information regarding the account is entered in it. Record of all the transactions regarding the account of a customer is kept updated in the computer.
CUSTOMER DEALING:
BEFORE WE DISCOVER, WE MUST EXPLORE. Customer dealing is an art, as we know that a good sales man is that who can deal his customers well & can convince them. While working her I learned that whether in what mood you are, good or bad but you always have to deal with a customer in a very pleasant mood.
CLEARING:
I learned all inward clearing & outward clearing by MR.QUDOOS. The description of the clearing activity is described above I have explained the nature of job performed by me in detail.
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HOW TO OPEN AN ACCOUNT:

MR.ZEESHAN ABDULLAH taught me all about the account opening procedure & what documents are required. Account opening process is carried out in the UNI BANK software by the bank.
REQUIRED DOCUMENTS
Inquiries of the customers. Proofs for reasonable care & inquiry. Two attested passport size photographs. Two attested copies of CNIC. Two references are required.
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COURSES OF THE PROGRAM WHICH WERE FOUND RELEVANT TO WORK IN THE BANK
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The courses of my B.COM (HONS) program are the following: Functional English Micro Economics Islamic Studies Business Math Macro Economics Principles Of Accounting Pak Study Business Communication & Report Writing Cost Accounting Philosophy Principles Of Management Economics Of Pakistan Introduction To Computer Auditing Business Statistics Business Law Change Management Logic Quantitative Techniques Operational Banking Introduction To Business Money Banking & Finance International Relation Business Ethics Management Information System Business Finance Statistical Interference Personal Selling & Retailing Human Resource Project Management Development Of Economics
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Relational Data Base Management System International Trade & Finance E-Commerce Mathematical Economics Principle Of Marketing Research Methodology Financial Institution From the above studied courses, the courses which I found relevant to work in this bank are as follows:
MONEY BANKING & FINANCE:

Money banking & finance is the most relevant course for a person who want to work in a bank, because in this course we study about kinds & type of banks & the functions they perform. Kinds of cheques, money etc. it is a perfect course for a banker.
ACCOUNTING:
I found all courses of accounting like, principles of accounting, advance accounts & cost accounts relevant to work not only in a bank but in an organization. I think that the main department of any company is its accounts department. Every company needs an accountant, so it is the most important & relevant course for a commerce student.
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FUNCTIONAL ENGLISH:
As English is an international language, so it is of no less importance. Every student who steps in a professional life should not only be fluent in English but he should also be aware of business colloquialisms which we had studied in Functional English. It helps us to understand & communicate easily with our seniors & other persons in the business field.
BUSINESS MATHEMATICS:
Business Math is also a very important subject not only for working in a bank but it is important in our everyday life. Daily we face transactions, if we are good & quick in calculations we can save our time & money as well.
COMPUTER APPLICATION & ECOMMERCE:

Now a days computer is used everywhere, it makes our works easier & safes our time, every bank is using computer technology so it is very important for a bank to be aware of this technology, computer application is a subject which is very useful for this purpose, talking about e-commerce the world is now become a global village, day to day transaction & now being made on the internet. E-Banking is one of it.
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MICRO ECONOMICS & ECONOMICS OF PAKISTAN:

These subjects help us to know about our economy & while working in a bank we should be aware of the rate of currency & about inflation & deflation etc.
PRINCIPLES OF MANAGEMENT:
A good management is necessary for every company, to work in an organization we should know how to corporate with our coworkers. Not only the external environment but also the internal environment of the organization should be healthy, principle of management is a subject which teaches us about the management of the company & how to have a good management.
BUSINESS LAW:
To obey the law is very necessary for everyone & for this the one must knows about the laws. Business Law is the subject which teaches us about the laws and how to live a lawful life.
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HOW DO I APPLY MY KNOWLEDGE FROM CLASSES?
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I applied some of my knowledge from classes in this organization in the following ways: While working in the customer relationship department a job was given to me to make a letter for those customers whose account balance is nil. I had to give them the last warning that if they didnt deposit any amount within a week we have to close their account. This was not a difficult job for me as I had already studied how to make a business letter in my BUSINESS PRESENTATION SKILLS classes. I also had to copy the same letter & print it out. All this work was done on the computer so this was also a very easy task for me as I had already studied the computer application course in my B.COM (HONS) program. In the operation department when the pin codes are received I had to enter that in the system, on software called MICROSOFT OFFICE EXCEL. In my computer application classes Madam. Ayesha taught us how to work on it, so it was not a thorny job for me. I did it swiftly & I also enjoyed doing it.
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THE WEAKEST AREAS OF PERFORMANCE OF THE COMPANY OBSERVED
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Some of the weakest areas of performance of the company which I observed are the following:
LACK OF JOB DESCRIPTION:

In ASKARI BANK LIMITED I have noticed the requirement of job portrayal. Many employees of the bank dont exactly know what & how much work they actually have to do.
NO CLEAR CUT RESPONSIBILITIES & DUTIES:

I had observed that there were no clear cut responsibilities & duties. I found some workers of the bank irresponsible & sluggish.
LACK OF OWNERSHIP OF WORK:

Many employees of the bank were not willing to take any responsibility of the work just because of lack of job description. Many people working in the bank want others to do the work for them. In short I observed lack of ownership of work.
LACK OF COORDINATION:
There is a need of coordination between co-workers. If the workers of the bank dont corporate with each other than it will be difficulties for the bank to excel. The main reason of insolvency of any organization is the lack of coordination between co-workers & department.
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NO CLEAR ORGANIZATION OBJECTIVES:

There was no clear organization objective. This makes difficult for the employees to work more efficiently & effectively to reach the desired goals of the organization.
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THE MAJOR COMPETITORS OF THE COMPANY & HOW I RANK THE COMPANY AGAINST ITS COMPETITORS
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ASKARI BANK LIMITED is the only private sector bank that has been approved by the WORLD BANK as a PARTICIPATING FINANCIAL INSTITUTION for the USS 200 million line of credit sanctioned to the Government of Pakistan for the Financial Sector Deepening & International Project. So due to the great achievements it has many competitors and the named are as follows. HBL (Habib Bank Limited) MCB (Muslim Commercial Bank) UBL (United Bank Limited) BOP (Bank Of Punjab) AL FALLAH BANK LIMITED
Talking about ASKARI BANK, network of the bank is big & there is clear cut policy for expansion. Further the organization have the competitive edge with regards to monitoring as well as human resources though the equity injected is in billion of rupees, and the bank utilize it in a proper way also. As at December 31, 2011 the Bank had total assets of PKR 70.313 billion (approx), with over 250000 banking customers. With regards to rating, I rank this organization as a mediocre organization having a wide score of expansion.
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THE FUTURE PROSPECTS OF ASKARI BANK IN MY ESTIMATION
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As this organization is having an equity of as at December 31, 2011 the Bank had total assets of PKR 70.313 billion (approx), with over 250000 banking customers. And the bank is utilizing its huge amount in a proper way as per the chock out policies, which is giving an organization a break through to expand nationally & internationally too. While talking about acting on the policies of the bank there is a famous saying: You can lead a horse to water But You cannot make it drink As consumer banking & Islamic banking is very hot debate in banking industry so bank is able to excel in these two major categories of banking. As we take a view on the mission & vision of the askari bank so they are doing a lot of hardworking on it. If they work like that and dont make a break so I think that the ASKARI BANK will be bank of first choice in the region. INSHALLAH
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THE PERSON I MOST ADMIRE IN THIS ORGANIZATION
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The person I most admire in ASKARI BANK BRANCH SHEIKHUPURA is Mr.Zeeshan Abdullah. He had done Msc(Economics) from Punjab University Lahore. He is working as an Accounts Opening Officer & ATM Incharge I had worked with him & as a person I found him very nice, intelligent & corporative. He always does his work on time, he is regular & a hard worker, he is always ready to help. He never under estimated me but he had always encouraged me, for me he is not only a good banker but also a good teacher & a friend. He helped me in every step of my internship program, he told me all about the bank & its function & gives me all the information that I wanted. I will always be thankful to him & will remember him & remember all that he taught me. May ALLAH bless him & give him success & prosperity.
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SWOT ANALYSIS SWOT (Strength, Weaknesses, Opportunities & Threats)
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The analysis of ASKARI BANK LIMITED is described below
STRENGTH:
ASKARI BANK LIMITED has got a well-developed on-line system in most of its branches. Remittance Department is working very efficiently in transferring the funds of people due to this system. The bank has also started ATM facility in most of its branches. 24-hour banking is new trend in Pakistan and Askari Bank Limited has also taken apart in this trend. One distinctive feature of the bank is that it is the only bank working for the welfare of army officers, which was established by Army Welfare Trust. The productivity of the bank is very good. Bank is providing a high quality service to its customers. ASKARI BANK LIMITED has strength that most of the imports & exports are to be done through it,
WEAKNESSES:
ASKARI BANK LIMITED has lesser number of branches as compared to many other branches. Due to this problem, army officers can not avail the benefits of their own bank. The human resource department is not performing the function of selection and recruitment very effectively. Selection process is not on merit due to which competent persons cannot be selected. Bank is not introducing new products and new saying schemes. Bank should boost the product development and increase the range of facilities offered for customers. Bank is weak in its credit management. Bank should lend to very sound parties and increase its payment rate.
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OPPORTUNITIES:
Govt. is taking very bold steps to promote IT in Pakistan. ASKARI BANK LIMITED has an opportunity to improve in technology. Stock exchange is very volatile and takes immediate effect. So, in the time of crises, conservative investors return to saving deposits. ASKARI BANK LIMITED is surrounded by many competitors. It has an opportunity to do aggressive marketing to increase its business.
THREATS:
ASKARI BANK LIMITED has many competitors, which are continuously increasing its products and marketing aggressively. It may cause its customers to shift to competitors. Some other banks have competent taskforce, which is also a threat for ASKARI BANK LIMITED. Because human resource is the most valuable resource.
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RECOMMENDATIONS
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MY RECOMMENDATIONS TO IMPROVE THE COMPANY IN THE FOLLOWING AREAS: FINANCIAL/COST MANAGEMENT EMPLOYER RELATIONS & DEVELOPMENT CONSUMER RELATIONS & MARKETING PRODUCT OR SEVICES GROWTH OF SALES & PROFITABILITY SOCIAL/ENVIRONMENTAL RESPONSIBILITY
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FINANCIAL / COST MANAGEMENT

As per ratio analysis of the balance sheet Administrative cost is increased by the same ratio with which other income increased. Administrative cost of the branch is very high. Abuse of the stationery & telephonic service provided by the bank & personal use of the stationery & other facilities. All these should be decreased to decrease the administrative cost. Strong policies regarding issuance & delivery of equipment & services for the staff should be recommended. Strong administrative control is required to cope with the situation.
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EMPLOYEE RELATIONS AND DEVELOPMENT

No clear cut policies are available for the well fair & development of employee. No regular training is conducted. Employees are not encouraged to excel further in academic & professional fields. Healthy relations should be maintain between the staff & HR, make employee realize that their services are paid equitably. There should be regular training program, employees should be encouraged to do extremely well & excel further in both academic & professional fields.
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CONSUMER RELATIONS AND MARKETING

An old proverb says: Customer is the sovereign king And this policy is followed in this branch. Customers requirements are catered properly as per their requirements. Now as the competition is very stiff among banks, every bank is having consumer relations as a competitive etch, to become a market leader. Customers requirements should be carried properly but prudence on the part of the banker should not be lack at any point.
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PRODUCT OR SERVICE
Before we discover, we must explore Knowing ASKARI customers & their need is the key to ASKARI business success. ASKARI product & services are structured to touch & improve the quality of lives of all segments of society. Service quality standards are designed & monitored to ensure a consistent & convenient customer experience. In banking field either you introduce an entirely new product or services or you can use already available product or services &make small amendments in them to attract target market. There are three levels of making a product. First you offer a product or services which are currently required by customer. Second you foresee future requirements of customer & develop a product or services. Thirdly you develop a product or service which even customer cannot think of. ASKARI BANK should increase its product & services to attract the target market & it can do this by offering an entirely new product or services.
58
GROWTH OF SALES AND PROFITABILITY

To increase profit first of all organization has to control its selling & administrative expense at this level organization should differentiate between direct & indirect cost. FOR INSTANCE: A foreign bank was given a target to increase its sale by 100% & decrease their expanses, for this they had decreases their telephonic cost by 50% as it was their direct cost so it gave a negative effect. Instead of increasing their sales decreased. Strong promotional campaign is required by the bank to make a customer feel that this is the right place of the fulfillment of their needs. Cash flow of any organization plays a vital role here only profitability cannot guarantee the survival of the organization.
FOR INSTANCE: Britain Airways was a profit showing organization, but they do not have the cash flow to meet its short term liquidity requirements, due to this reason the company was bank corrupted.
59
SOCIAL / ENVIRONMENT RESPONSIBILITY

As now the era of marketing is so wide-ranging so the role of organization is not only limited to delivering products or services but to ensure that the society as a whole is not disturbed by any activity initiated by the organization.
FOR INSTANCE: LEAD PETROL: It is good for engine efficiency & also very profitable for oil companies but not sold by the oil companies because it causes cancer, ASBESTOS STORES: It was used by constructions companies, it is very cost effective but they dont use it anymore because of the same reason, it causes cancer.
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CONCLUSION
61
CONCLUSION
Internship is a compulsory subject, is a great opportunity of B.COM (HONS) students to familiarize themselves with the present business environment & comprehend business practice. For the fulfillment of this requirement I joined ASKARI BANK LIMITED, SHEIKHUPURA BRANCH as an internee & during this period I tried my best to get maximum knowledge from all of the departments & understand this business environment, during my training I learned how to work in formed environment. It also provides me an opportunity for learning the current banking system & understands the latest rules & regulations of the banking sector. The role & importance of Commercial Bank is the economy of a country can hardly be over emphasized, especially in the case of developing countries like Pakistan. They are also encountering to overcome. Now a days banks provide us many facilities now nothing is difficult to get even a lower income person can get everything on very low charges by leasing facility of bank. The system of management in ASKARI BANK LIMITED is very efficient. All the policies & strategies make at the top level & filtered down to lower staff. The entire workers are very cooperative & hard working. Therefore ASKARI BANK LIMITED created its image in the mind of their customers on a very short period. During this period in spite of some difficulties I learned more, even some time the instructor were very busy & could not guide me. Sometime I feel like an employee when I worked with this determination. In short it was a very nice period.
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INTERNSHIP REPORT | PRIVATE AND CONFIDENTIAL

INTERNSHIP REPORT | PRIVATE AND CONFIDENTIAL

MUHAMMAD ABDUL BASIT ASLAM

INTERNSHIP REPORT | PRIVATE AND CONFIDENTIAL

INTERNSHIP REPORT | PRIVATE AND CONFIDENTIAL

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44...45 46...47 46...47 48...50

IDENTIFICATION & DESCRIPTION OF THE BANK & ITS ACTIVITIES

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INTERNSHIP REPORT | PRIVATE AND CONFIDENTIAL

AWARDS & ACHIEVEMENTS

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NON STOP SERVICES:

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CHIEF FINANCIAL OFFICER:

REGISTERED / HEAD OFFICE:

Rawalpindi 46000,Pakistan. Tel : (92 51) 9063000

Fax: (9251) 9272455 E-mail: webmaster@askaribank.com.pk Website: www.askaribank .com.pk

REGITRAR & SHARE TRANSFER OFFICE:

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DESCRIPTION / NATURE OF THE JOBS PERFORMED BY ME

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PROVIDE BANK STATEMENT:

ENDOW WITH INFORMATION:

CUSTOMER VERIFICATION REPORT:

ENTRIES OF OUTWARD RETURN CHEQUES:

ENTRY OF NEWLY RECEIVED CHEQUE BOOKS:

ISSUANCE OF CHEQUE BOOK:

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CHEQUE BOOK REQUEST TO HEAD OFFICE:

ATM FORM REQUISITION:

ENTRY OF PIN CODE IN REGISTER & ISSUNACE TO CUSTOMER:

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IMPORTANT IDEAS AND SKILLS LEARNT

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ABOUT UNI BANK:

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HOW TO OPEN AN ACCOUNT:

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MONEY BANKING & FINANCE:

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COMPUTER APPLICATION & ECOMMERCE:

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MICRO ECONOMICS & ECONOMICS OF PAKISTAN:

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HOW DO I APPLY MY KNOWLEDGE FROM CLASSES?

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