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    Telephone English

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    christinatonga
    This document provides examples of common phrases used in telephone conversations in English. It includes an example dialogue demonstrating informal telephone language. Key phrases are listed such as introducing yourself, asking for someone, connecting someone, and taking a message. The document also provides role-playing scenarios for practicing telephone English, including requesting travel information, getting product information, leaving a message, and selling a product over the phone.

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    Attribution Non-Commercial (BY-NC)
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    Telephone English

    Uploaded by

    christinatonga
    102 views3 pages
    This document provides examples of common phrases used in telephone conversations in English. It includes an example dialogue demonstrating informal telephone language. Key phrases are listed such as introducing yourself, asking for someone, connecting someone, and taking a message. The document also provides role-playing scenarios for practicing telephone English, including requesting travel information, getting product information, leaving a message, and selling a product over the phone.

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    Vocab and role plays for telephone English

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    This document provides examples of common phrases used in telephone conversations in English. It includes an example dialogue demonstrating informal telephone language. Key phrases are listed such as introducing yourself, asking for someone, connecting someone, and taking a message. The document also provides role-playing scenarios for practicing telephone English, including requesting travel information, getting product information, leaving a message, and selling a product over the phone.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    102 views3 pages

    Telephone English

    Uploaded by

    christinatonga
    This document provides examples of common phrases used in telephone conversations in English. It includes an example dialogue demonstrating informal telephone language. Key phrases are listed such as introducing yourself, asking for someone, connecting someone, and taking a message. The document also provides role-playing scenarios for practicing telephone English, including requesting travel information, getting product information, leaving a message, and selling a product over the phone.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
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    Telephone English - Important Phrases

    There are a number of phrases and idioms that are only used when telephoning. Let's first take a look at an example dialogue: Here are the most common:

    Operator: Hello, Frank and Brothers, How can I help you? Peter: This is Peter Jackson. Can I have extension 3421? Operator: Certainly, hold on a minute, I'll put you through... Frank: Bob Peterson's office, Frank speaking. Peter: This is Peter Jackson calling, is Bob in? Frank: I'm afraid he's out at the moment. Can I take a message? Peter: Yes, Could you ask him to call me at . I need to talk to him about the Nuovo line, it's urgent. Frank: Could you repeat the number please? Peter: Yes, that's , and this is Peter Jackson. Frank: Thank you Mr Jackson, I'll make sure Bob gets this asap. Peter: Thanks, bye. Frank: Bye.

    As you can see, the language is rather informal and there are some important differences to everyday English. Look at the chart below for key language and phrases used in telephone English: Introducing yourself This is Ken. Ken speaking Asking who is on the telephone Excuse me, who is this? Can I ask who is calling, please? Asking for Someone Can I have extension 321? (extensions are internal numbers at a company) Could I speak to...? (Can I - more informal / May I - more formal) Is Jack in? (informal idiom meaning: Is Jack in the office? Connecting Someone I'll put you through (put through - phrasal verb meaning 'connect') Can you hold the line? Can you hold on a moment? How to reply when someone is not available I'm afraid ... is not available at the moment The line is busy... (when the extension requested is being used) Mr Jackson isn't in... Mr Jackson is out at the moment... Taking a Message Could (Can, May) I take a message? Could (Can, May) I tell him who is calling? Would you like to leave a message?

    Role Playing Suggestions Here are some role plays for you to use in practicing your telephone English. Requesting Travel Information Student A: Choose a city in your country. You are going to travel to this city for a business meeting over the next weekend. Telephone a travel agency and reserve the following:

    Round-trip flight Hotel room for two nights Restaurant recommendation Prices and departure times

    Student B: You work in a travel agency. Listen to student A and offer him/her the following solutions:

    Round-trip flight: Air JW $450 Coach, $790 First Class Hotel room for two nights: Hotel City $120 a night in the downtown area, Hotel Relax $110 a night near the airport Restaurant Recommendation: Chez Marceau - downtown - average price $70 a person

    Product Information Student A: You need to purchase six new computers for your office. Call JA's Computer World and ask for the following information:

    Current special offers on computers Computer configuration (RAM, Hard Drive, CPU) Guaranty Possibility of discount for an order of six computers

    Student B: You work in at JA's Computer World answer student A's questions using the following information:

    Two special offers: Multimedia Monster - with latest Pentium CPU, 256 RAM, 40 GB Hard Drive, Monitor included - $2,500 AND Office Taskmaster - cheaper CPU, 64 RAM, 10 GB Hard Drive, Monitor not included $1,200 1 Year guaranty on all computers Discount of 5% for orders of more than five computers

    Leaving a Message Student A: You want to speak to Ms Braun about your account with her company, W&W. If Ms Braun isn't in the office, leave the following information:

    Your name Telephone number: 347-8910 (or use your own) Calling about changing conditions of your contract with W&W You can be reached until 5 o'clock at the above number. If Ms Braun calls after 5 o'clock, she should call 458-2416

    Student B: You are a receptionist at W&W. Student A would like to speak to Ms Braun, but she is out of the office. Take a message and make sure you get the following information:

    Name and telephone number - ask student A to spell the surname Message student A would like to leave for Ms Braun How late Ms Braun can call student A at the given telephone number

    Selling Your Product Student A: You are a salesperson for Red Inc. You are telephoning a client who you think might be interested in buying your new line of office supplies. Discuss the following information with your client:

    New line of office supplies including: copy-paper, pens, stationary, mouse-pads and white boards You know the customer hasn't ordered any new products during this past year Special discount of 15% for orders placed before next Monday Any order placed before Monday will not only receive the discount, but also have its company logo printed on the products at no extra charge

    Student B: You work in an office and receive a telephone call from your local office supplier. As a matter fact, you need some new office supplies so you are definitely interested in what the salesperson has to offer. Talk about the following:

    New pens, stationary and white boards Do they have any special offers You would like to place an order for 200 packages of copy paper immediately

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