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    ERP Complaint Book

    Uploaded by

    ghisuddin
    To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10

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    ERP Complaint Book

    Uploaded by

    ghisuddin
    121 views12 pages
    To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10

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    ERP Complaint Book

    Original Title

    ERP Complaint Book.xlsx

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    To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    121 views12 pages

    ERP Complaint Book

    Uploaded by

    ghisuddin
    To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    of 12

    ERP Complaints Register

    S No 1 s 3 Title New ERP Installation Old ERP Installation Old ERP Problem Department Technical Technical Technical

    User Login Issue ERP/EP

    5 6 7 8 9

    User Creation User Rights For Accessing EP/ERP Access For On Raising Leave/Expense/PR on behalf of others Delegation Setup Technical Leave/Expense/PR Workflow Issues Technical

    IT Helpdesk IT Helpdesk IT Helpdesk Technical Technical Technical Technical Technical Technical

    10

    Expense/Travel Request Issues

    11

    PR/PO Issues

    Technical Technical Technical Technical Technical Technical Functional Technical Functional Technical Technical Technical Functional Technical Functional Functional Functional

    12

    HR/Payroll Issues

    Functional Functional Functional Functional Technical Functional Functional

    13

    Leave Request Issues

    Technical Technical Technical Technical Technical Technical Technical Technical Technical Functional Functional

    14 15

    Asset Tracking Issue Item Issues

    16 17 18 19 20 21 22

    General Ledger Issue Journal Voucher(JV) Uploading Asset Coding Issues Opex Budgetary Control Invoice Creation Issues Sales Order Issues Inventory Issues

    Functional Functional Functional Functional Functional Functional Functional

    23 24 25

    Bank Recede Journal Problem Bank Payment Journal Problem Paymement Voucher Problem

    Functional Functional Functional

    Reason/Problem

    Service Down Issue Network Issue User Access Issue Network Issue User password expiration User locked problem User session time out User authontication for HTTP/HTTPS Browser issue

    Primary Engineer Manizha Paiman Manizha Paiman Ahmad Shoaib Shirdel

    IT Helpdesk IT Helpdesk IT Helpdesk Ahmad Shoaib Shirdel Manizha Paiman Manizha Paiman Ahmad Shoaib Shirdel Ahmad Shoaib Shirdel Manizha Paiman

    Ahmad Shoaib Shirdel Reporting hirarchical expiration Manizha Paiman Workflow steps are not displaying Ahmad Shoaib Shirdel Position is not founding Manizha Paiman Approval notification not received through ERP Ahmad Shoaib Shirdel Approver Group access Manizha Paiman Request is assiged to different person Manizha Paiman Approver user relationship mapping Manizha Paiman I can't generate leave request Manizha Paiman PR Budget Allocation Issue Khalid Bandawal Request for change/Reject for Approved WorkFlow Ahmad Shoaib Shirdel Wrong Category Selected in Expense/Leave/PR Manizha Paiman Total nights/days/amount not calculated for travel expense Manizha Paiman Travel request not attached with expense request or wrong selected Manizha Paiman Expense request currency wrongly selected Ghiasuddin Tajwal Can't View/upload doc attachements Manizha Paiman User Mapped with wrong Employee ID Ahmad Shoaib Shirdel Budget Allocation Issue Khalid Bandawal Event/Travel start date end date wrong selection and loading problem Manizha Paiman Wrong accomodation selected by emloyee in expense request Mohammad Nabi Badery Creating multiple request of the same type request at the same time Manizha Paiman Submit button not displaying Manizha Paiman PR/PO cancelation Ahmad Shoaib Shirdel Posting PO issue Mohammad Nabi Badery Submit button not displaying Manizha Paiman PO warehouse (Department updation in PO in case missing) Manizha Paiman GRN Creation/Modification Issue Mohammad Nabi Badery Holding items in PO Manizha Paiman

    Cost center updation Item dimention wrong selection in PO User not selecting Mandatory fields Wrong amount of custom duty posted Multiple PR Record deletion PO vender name updation Not able to stop/start salary Wrong Increment/decrement entry made by HR Team Payroll Report Creation for a Group End date updation in employement information Salary slip not generating Salary slip not displaying data in fields Bank name not displaying for INT FTT - AUB group Removing old records for the employees from payroll Removing employees from bank transfer whom got advance salary Basic salary and suplementary not displaying Bank alfalah currency not displaying Employee remuneration issue Bank reconcilation for monthly payroll JVs(journal vouchers) showing in AFN instead of USD Approved leave cancelation Travel details are not appearing in EP Submit/Action button not displaying Leave Rejected due to unsufficient documents provided or due to any change Leave multiple Time Assiged to Manager Date clander not apearing in leave request EP form Leave status showing different states Perdiem amount calculation error R&R calculation error Location name updation Item configuration issue Item size issue Item name issue Item name not displaying when printing PR Item combination issue Items on hold issue Items unit conversion

    Mohammad Nabi Badery Mohammad Nabi Badery Manizha Paiman Mohammad Nabi Badery Manizha Paiman Manizha Paiman Khalid Bandawal

    Manizha Paiman Ghiasuddin Tajwal Manizha Paiman Manizha Paiman Manizha Paiman Ghiasuddin Tajwal Ghiasuddin Tajwal Ghiasuddin Tajwal Ghiasuddin Tajwal Mohammad Nabi Badery Mohammad Nabi Badery

    Mohammad Nabi Badery Mohammad Nabi Badery Mohammad Nabi Badery Mohammad Nabi Badery Mohammad Nabi Badery Mohammad Nabi Badery Mohammad Nabi Badery

    Mohammad Nabi Badery Mohammad Nabi Badery Mohammad Nabi Badery

    Secondary Engineer Ahmad Shoaib Shirdel Ahmad Shoaib Shirdel Manizha Paiman

    Problem Nature User Created Issue User Created Issue System Issue System Issue/User Created Issue User Created Issue System Issue/User Created Issue User Created Issue User Created Issue Manizha Paiman System Issue/User Created Issue Ahmad Shoaib Shirdel User Created Issue Ahmad Shoaib Shirdel User Created Issue User Created Issue User Created Issue Ahmad Shoaib Shirdel User Created Issue User Created Issue System Issue System Issue System Issue System Issue System Issue System Issue System Issue System Issue System Issue System Issue User Created Issue System Issue User Created Issue User Created Issue System Issue System Issue System Issue User created Issue User Created Issue User Created Issue System Issue User Created Issue System Issue System Issue User Created Issue User Created Issue/System Issue System Issue

    Assigned To Masoma Masoma Masoma Masoma Masoma Masoma Masoma Masoma Masoma Masoma Masoma

    Ahmad Shoaib Shirdel Ahmad Shoaib Shirdel Ahmad Shoaib Shirdel Ahmad Shoaib Shirdel Ahmad Shoaib Shirdel Ahmad Shoaib Shirdel Mohammad Nabi Badery Ahmad Shoaib Shirdel Ahmad Shoaib Shirdel Ahmad Shoaib Shirdel Ahmad Shoaib Shirdel Manizha Paiman Mohammad Nabi Badery Ahmad Shoaib Shirdel Khalid Bandawal Ahmad Shoaib Shirdel Ghiasuddin Tajwal Khalid Bandawal Ahmad Shoaib Shirdel Mohammad Nabi Badery Khalid Bandawal Mohammad Nabi Badery

    Khalid Bandawal Khalid Bandawal Khalid Bandawal Ahmad Shoaib Shirdel Mohammad Nabi Badery Mohammad Nabi Badery

    System Issue User Creation Issue User Creation Issue User Created Issue User Created Issue

    Ahmad Shoaib Shirdel Ghiasuddin Tajwal Ghiasuddin Tajwal Ghiasuddin Tajwal

    User Creation Issue System Issue System Issue User Creation Issue/System Issue System Issue System Issue System Issue System Issue System Issue

    Khalid Bandawal Khalid Bandawal

    Khalid Bandawal Khalid Bandawal Khalid Bandawal Khalid Bandawal Khalid Bandawal Khalid Bandawal Khalid Bandawal

    Khalid Bandawal Khalid Bandawal Khalid Bandawal

    Documentation

    Manizha: To be completed by 29/08/13

    Manizha: To be completed by 10/09/13

    Manizha: To be completed by 10/09/13

    Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13 Manizha: To be completed by 10/09/13

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