SM Project
SM Project
SM Project
DECLARATION
I hereby declare that the project work entitled Market Strategy of Micromax submitted to the SYDENHAM COLLEGE OF COMMERCE AND ECONOMICS, is a record of original work done by me under the guidance of Prof.Dr T.B.Gadhave my professor and this project work is submitted in the partial fulfilment of the requirements for the award of the degree of master of commerce. I assert that the statement made and conclusion drawn are an outcome of the project work. I further declare that to the best of my knowledge and belief that the project report does not contain any part of any work which has been submitted for the award of any other degree/diploma/certificate in this University or any other University
CERTIFICATE
This is to certify that MR.ABHISHEK AMARNATH TRIPATHI of M.COM PART-I (Accountancy) has successfully completed the project on MARKET STRATEGY OF MICROMAX under the guidance of PROF.DR T.B.GADHAVE
INTERNAL GUIDE
EXTERNAL GUIDE
PRINCIPAL
Certified that the candidate was examined by us in the project work and viva examination held on ________________________ at SYDENHAM COLLEGE , CHURCHGATE, MUMBAI-20
ACKNOWLEDGEMENT
I would like to thank in my own humble way my supervisor for his guidance and supervision, which has played a vital role in the completion of this Project. I would be failing in my duty if I do not thank to the students, teachers and people who cooperated in the the data collection. In addition i am thankful to my family who has been supportive of my work. I am extremely grateful to my parents who always wanted the best for me and encouraged me to persevere
INDEX / CONTENTS
Sr. No. 1 2 3 4 5 6
Particulars Overview of Micromax India Situation Analysis & Market Oppurtunities and Issue Strategic Management Research Methodology Conclusion and Observation Bibliography /References
Page no. 6 9 17 21 27 31
4. Aspirational Qwerty Keypad Handsets 5. Operator Branded 3G Handsets 6. OMH CDMA Handsets, etc. With a 360 degree advertising and marketing strategy sketched out, the company has an optimistic outlook for the telecom consumer space. Currently present in more than 40,000 stores across the country, the company plans to have an aggressive market incursion to reach out to its customers through 70,000 operational stores in the coming year. One of the major aspects that contribute towards the substantial monthly growth of Micromax is its 80% sales in the rural areas. After building a strong presence in the rural market, where the prominence of both subscribers and operators is rapidly increasing, Micromax is now progressively moving towards establishing its foothold in the competitive urban towns as well. Micromax recently ventured into the telecommunication industry with an end-to-end solution of Fixed Wireless Devices and Wireless Data Cards. In the year 2008, after delivering upon the technology of fixed wireless-powering desired products, the company forayed into one of the most predominant genres of telecommunication Mobile handsets. Since then Micromax has received commendable response for its unique and interesting handsets.Innovation, Cost-Effective, Credible and an Insightful R&D are given high emphasis at Micromax in the telecom vertical.
1.2 History
Micromax started their mobile phone manufacturing operations in 2008 when multinationals ruled the telecom industry. With an understanding of the rapidly changing consumer preferences coupled with the use of the latest technologies; Micromax differentiated itself from the other players with its pricing. Everything started with a truck battery in the year 2007. In the powerless village of Berhampur in West Bengal, Mr. Rahul Sharma saw an AirtelPay Phone being powered by a truck battery. Every night, the PCO owner would lug the battery 12 km to an adjoining village on his cycle, charge it there overnight, and lug it back to Berhampur in the morning. Rahul was fascinated by the nature of innovative adaptation to suit the difficult conditions which the payphone operator had employed and his interest only grew when he found out that to everyones surprise, the operator was also able to earn a tidy sum of money. Based on this experience of innovation arising from constraint, Micromax soon launched its first phone which had a battery back-up of one whole month known as X1i. In 2011, Micromax entered the phablet market with the Canvas series.
First Dual SIM Dual mode active Phone (GSM+CDMA) o Micromax GC700 is the first GSM + CDMA Mobile phone First Gaming Device o G4 Gamolution phone with motion sensor gaming like Wi-fi First Womens Line of Devices o Q55 Bling phone- First womens phone with a swivel form and Swarovski navigation keys First Universal Remote Control Phone o X235 With Universal Remote Control for TV, DVD, AC in your phone First phone with built-in blue tooth o Micromax X450 Van Gogh A stylish phone that integrates a detachable Bluetooth headset in its sleek design First Superfone with Gesture Control o Created a new category called Superfone with Gesture Control, powered with 1GHz dual core NVIDIA Tegra 2 Processor
Situation Analysis
Analyzing current situation through 4C framework:
Customers
Currently Micromax is dominating the rural market. Initially the marketing strategy of Micromax was to target rural market. They are basically catering to the need of the customers of the rural area. For example the first mobile Micromax introduced in rural area was having the battery backup of 30 days which was catering to the need of the rural market of inconsistent power availability.
Competitors
Micromax knows that there are many established brands in Mobile Phones industry like Nokia, Samsung, LG and several other local as well as Chinese manufacturers . Some major competitors and their strategy and strengths are identified as below: 1. NOKIA Nokia is the leader in the mobile phone industry in India (38% market share). It is dominating the Indian market from years. Recently it is facing problems to retain its growth and sales. But the pioneer is working hard to get out of this. For the same reason Nokia is going to use operating system of software biggie Microsoft. So it is expected that Nokia will try to regain its lost market share. 2. SAMSUNG Samsung has emerged as a very healthy and prominent competitor in the market. Samsung is backed with the high quality and professional team in the R&D area. Innovative products specially smart phones and Galaxy series from Samsung are ruling in the market. So it is expected that with the increasing demand of mobile phones Samsung will try to retain and increase its market share. 3. APPLE Apple is one of the most major competitors in this industry. Slick, stylish and innovative phones of Apple are driving crazy to its users. Apple is aggressively entering Indian market with its amazing iPhone series. 4. Other domestic players Other players like Karbon, Spice, Lava etc have more or less the same market strategy. 5. Chinese manufacturers Some of the Chinese manufacturers have already entered the Indian market. These manufacturers have priced their mobiles very low. So these manufacturers are expected to grow as with the demand. Various comparative analyses show that the market shares of Nokia fell drastically while that of Samsung rose impressively. Besides Samsungs growth, market also witnessed the growth
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of the local manufacturers (36% of the market share). The most prominent local manufacturer with a market share of 7% is Micromax.
Courtesy: IDC report on growth of mobile sales in India, 2011 { Market share of various handset manufacturers in India in 2011.So in this emerging and demanding market, still Micromax has a lot to achieve to be a leader in mobile phones industry. }
Company
It was in 2008 that four friends, Rajesh Agarwal, Sumeet Arora, Rahul Sharma and Vikas Jain, came together and decided to diversify their IT hardware distribution business and start making mobile phones. The move towards selling handsets was a natural progression. With a Cost Leadership Business strategy Micromax entered into Indian rural market. And within 3 years of operation they have become the 3rd largest selling company in India. Micromax is planning to launch an IPO of 2.15 crore shares to raise around Rs 2260 million. The major part of the money raised will be used in setting a new manufacturing plant in Tamil Nadu and the rest in acquiring additional market share.
Context
India is the second largest and the fastest growing telecom market in the world in terms of number of wireless connections, according to the Telecom Regulatory Authority of India (the "TRAI"). Currently around 250 million handsets are sold annually. By 2014, it is expected to grow to around 400 million handsets.
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While wireless penetration in urban areas has increased significantly over the last few years, rural and semi-urban areas continue to be under-penetrated. The medium ASP segment is likely to be the fastest growing with 240 million handsets in 2014 (Source: Analysys Mason)
Replacement cycle:
The growth in the Indian mobile handset market is likely to be driven by the replacement handset market rather than new user additions. The replacement market is expected to grow from 118 million handsets for the twelve month period ended December 31, 2010, constituting 62.77% of overall Indian mobile handset market, to 359 million handsets for the twelve month period ended December 31, 2014, constituting 89.30% of overall Indian mobile handset market.
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3G business:
3G service is an emerging technology in India. 3G technology provides growth opportunities through multiple avenues including up gradation to 3G compatible mobile handsets and mobile data cards.
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Effective promotion campaignsMicromax has been promoting its products through famous celebrities and has also had tie ups with MTV.
Weaknesses:
Weak brand image in urban areasMicromax has still not been able to establish itself well in the urban market as its main concentration had been on the rural population.
Perception of low-quality Chinese brandMicromax has a manufacturing unit set up in china which has strengthened this perception among people.
Opportunities:
Increase penetration in urban marketSince Micromax has not yet entered this market; it has a very huge opportunity to establish itself in this market.
Entry into international marketsMicromax has the potential to make its presence felt on global scale eventually as it establishes itself in the domestic market.
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Threats:
Increasing competition from local and international playersWith well established players like Nokia, Samsung, etc Micromax faces a tough competition from these players.
Replication of business model by competitorsMicromaxs business model has been replicated by many new players which again pose a threat to MICROMAX
Objectives
Present objectives: 1. Focus on urban market specially youth 18-25 years To increase presence in urban market, Micromax is focusing on urban youth of age group 1825 years. 2. Focus on smart phones As smart phone is going to be the future of mobile market, Micromax has started focusing on smart phones. It has decided to launch more smart phones in the market.
For 2012-2013:
1. Focus on urban market at large : On capturing major share of urban youth market, for next two years Micromax needs to focus on urban market at large like seiner citizens, physically handicapped etc. 2. Focus on smart phones as well as tablets : Micromax needs to continue focus on smart phones and launch more products and also it needs to focus on tablet market.
For 2014:
1. To start new plant and reach market share of 20% :
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To increase market share, it is essential to increase production capacity. Micromax has plans to start a new plant in Tamil Nadu. With the help of this new plant, it will be able to reach a market share of 20%.
2. Focus on international markets : On making strong focus on rural market and urban market in India, Micromax needs to expand to international markets and enter into neighbouring Indian countries, south African countries etc.
Market Segmentation
Identification of the correct market segment is an important step to enter any market
Micromax X1i Market Segment : Rural Market Customer Need: Commendable battery back-up and low price. Corresponding Features : 30 days battery backup and priced at Rs. 2,150 Micromax GC360 Market Segment : Working Executives/ Professionals Customer Need: A single phone with Business and Private use with sepearate numbers and bills. Major Corresponding Feature : GSM + CDMA Micromax ezpad Market Segment : Texting and Chatting Freak youth Customer Need : Faster messaging Major Corresponding Feature : QWERTY keypad Micromax X111 Market Segment : Multimedia Users Customer Need: Phones with all multimedia features to enjoy music, capturing moments as photos and videos. Major Corresponding Feature : Various music format support(mp3, wav etc.), Camera with video recording support Micromax Bling 2 Market Segment : Urban Women
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Customer Need: Stylish, slick and sensual mobile phones. Major Corresponding Feature : Sensues design to attract women (Diamond) Micromax A70 Market Segment : Youth Customer Need: Compact phones with all latest features. Major Corresponding Feature : Touch Screen, High resolution Camera, Large data storage capacity, Powered by 3G.
Target markets
1. Targeting women
On the occasion of Mother's Day, Micromax announced the launch of its latest Android phone targeted at women. Micromax has started pre-booking of Bling2, which is 3G and GPS enabled, has features like Swarovski keys, 3 megapixel camera, and 32GB external memory. Bling 2 features Android 2.2, 2.8 inch display, 3MP camera, 32GB microSD card support and WiFi along with the usual GPS, Bluetooth and 3.5 mm headset jack
2. Target Youth
As smart phones are future of telecommunication industry, Micromax has started focusing on it strongly. After the launch of first Android Phone before 3 months ago, Micromax is ready to launch another Android Phone Micromax A70 in India. New Smartphone will run on Android 2.2 Froyo. As the speculation is that Micromax A70 will come at affordable price and with 3G as well. Micromax A70 will come in the market and it will be in the competition with Google Nexus and HTC Desire smart phones. Micromax Android Mobile Micromax A70 will come with the advanced features like 3.2-inch HVGA capacitive touch screen display, 5 megapixel autofocus camera & front is a VGA camera for video call, Wi-Fi.
3. Target Professionals
Professionals keep two phones in todays life: One for Professional use One for Personal use Micromax will come up with Dual SIM mobile phones. Micromax has to focus on this target to cater need A single phone with Business and Private use with separate numbers and bills.
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Besides this, Micromax has to get into the Tablet Market to increase the mark et share.
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Marketing Strategy
Marketing strategy adopted was framed in such a way so as to improve the visibility in the urban markets by improving awareness of customers for our products and also building brand image.
Product Strategy
On the product side, Micromax has a wide range of phones with different features and thus offering variety to the customers. Micromax has a lot of interesting and thoughtful products. Micromax has been able to successfully identify the needs of customers and design products appropriately. Micromax believes that consumers in India have unique preferences with respect to mobile handsets such as long battery life, dual GSM capability, low-cost QWERTY phones, universal remote control and gaming phones. Also, the company has invested heavily in the product development as of now to capture market share in urban market it is coming out with new models: Micromax realized that intense competition between telecom service providers forced customers to maintain two connections, and hence it launched a wide range of dual-SIM phones, which forms almost 85% of its product portfolio as compared to market leader Nokia which introduced one only recently. Because people are generally used to carrying two mobiles one for professional work and other for personal use. So dual sim phones can serve the both the purpose in a single phone. Android based operating system phones are a proving to be a huge success and a craze in youth market and professionals because of its vast applications and new applications which are developed on an everyday basis. And also office documents support, push mail, etc also help in satisfying the needs of professionals in a handy way. So coming out with these phones, we have a huge potential market to work upon. Introduction of Tablets by 2012-13 will again help in serving the advanced technology needs of professional as it is considered to be almost a substitute of laptop with big screen, advanced features, etc. Large buttons based easy to use phones which do not have high features but are useful to serve the elder age segment as they want ease of use and are at a very low price
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Pricing Strategy:
Its at the core of Micromax to serve the customers by proving them with lower cost, value for money products. Thus Micromax will adopt penetration pricing in the urban market because placing our product at a lower cost will serve our purpose and make the customer rethink before buying other competitors product such as Nokia, Samsung, etc which are at a high price segment. So with a lower price we will be providing with almost same functionality which in turn will help us in gaining a better share in the urban market as they also want lower prices phones with higher functionalities which has been proved by our marketing survey.
Promotion Strategy
The motive of our strategy is to increase our visibility in the urban markets. So making people aware about Micromax we will incur high promotional expenses and these will be in terms of: Hoardings and banners outside colleges, in public places, corporate places and malls with latest products and updates. Advertising online which include buying up space in highly browsed sites such as rediff, yahoo, etc. Also, It has planned to be more active online on Facebok, Twitter and other social networking sites as its a low cost promotion making global presence and tool having international market. It has planned to improve its visibility by blogs sites and also on the sites dedicated to reviews and comments of mobile phones. It is aiming at bundling with telecom providers like Vodafone and Airtel which will serve as a base in building brand image by associating our names with them. They have also aimed at higher advertisements through TV, radios,etc which serve large number of customers. Better after sales service by providing increased warranty on sales of mobile phones from 1 year to 2 years. Currently competitors are proving with only 1 year warranty so this will provide us first mover advantage and also create brand image into the minds of customers. Sponsoring in the social cause events as customers in urban areas are more aware and inclined towards companies fulfilling social responsibilities and also it will make them aware of us and finally building brand image Introducing exchange schemes where a buyer can bring in his old mobile phone and get an additional discount of 5% - 10% on new Micromax mobile phones which would help us in gaining market share of our competitors.
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Place Strategy
We can place our products in some popular mobile phone retail stores such as Sangeetha, The Mobile Store, reliance digital, Croma, etc. We will tie up with local distributors for easy availability for those who dont visit popular retail stores or find it easy to purchase it from nearby stores. We can also sell our phones online by collaborating with Future Bazaar which is an initiative by Big Bazaar, etc.
So under it Micromax Offer higher margins to dealers upto 15 %, which is higher than the industry average of 6-10% at present Offering its distributors a higher margin of 5% as compared to 2% of Nokia and others.
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Improved incentives to dealers and distributors will help us in penetrating deeper into the urban markets. Thus, making it easily available so as wherever a customer goes to buy mobile phone he will also be introduced and offered Micromax phones or he will have a look of it. Secondly, MICROMAX have business to business (B2B) model in which we will have corporate selling through corporate tie ups with major corporate and will be providing them at a less than market price as we will be saving on the commission to dealers and distributors. Thus, helping it to reach target market of professional.
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Market leader Nokias share has come down to 39%, Samsung and Micromax shares have increased. From 2011 to 2012-13 For next two years, due to Nokias brand building exercise its market share will not fall as it fell between 2009-11. Samsung will continue to grow to 25%. Therefore, Micromaxs growth will be largely by taking the share of other domestic players in the market.
Production capacity: Micromaxs new plant in Tamil Nadu will be functional from the end of year 2012. The amount will be raised through an IPO. With this, the production capacity will increase exponentially after 2012. Its estimated to reach 75 million by 2015.
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Profits:
With increasing production and sales, the profits are expected to grow upto Rs. 1875 million by 2014.
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Contingency plan
Micromaxs main focus is to provide customers lower price phones with high features but if there is a change in Indian customers preference from high functionalities to design then Micromax needs to take into consideration the new trends in demand and launch handsets with good design.
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Micromax as a Brand in the Media ( Posted: Monday, February 8, 2010. 10:45 PM IST on livemint.com (website of the famous Bnewspaper): Micromax challenges Samsung, LG in mobile phone stakes.)
The news further elaborates that Citigroup Global Markets Inc. has confirmed Jains assertion in a 3 February report, which said Micromax had a 10% market share, putting it at No. 3 behind Nokia and Samsung, which had 12-13%. The success of Micromax prompted US private equity group TA Associates to buy less than 20% of the firm for around $45 million (Rs210 crore today) in December, valuing it above $225 million and indicating confidence in its growth potential. Jain estimated that the firm will close the fiscal with sales at around Rs1,500 crore.The Brand Micromax has now started gaining acceptability not only with the consumers but also with the images, which now has started portraying it with a positive image. Whereas increased consumer sales support the acceptance among the consumes, following quoted are some extracts from the news reports that show that media is also looking up to this brand. Micromax seems to have taken a breath of fresh air and totally remade their presence. From their previously drab website, theyve moved into a much more vibrant state and theres clearly a significant difference in their mobiles as well, at least cosmetically, (quotes www.tech2.in in a review for its newly launched model X360.) Micromax has also tied up some pretty big brands like Yamaha for enhancing their audio experiences and the X360 comes with an MTV branding andexclusive content. Apart from the mobile handset market, Micromax was recently in the news for its alliance with BSNL. State-owned Bharat Sanchar Nigam Ltd. entered into an agreement with Micromax for sale and distribution of 3G data card to its subscribers. As per the agreement, Micromax would sell and distribute 3G data cards in the form of USB to the BSNL subscriber in various cities. In another venture, Micromax launched the Indias first operator branded 3G mobile phone H360, in association with MTNL. The H360, pre-loaded with applications to enable video calls, mobile TV,social networking, wireless business solutions through web browsing and other Internet-based services
Product Differentiation
So, as listed Micromax has been quite effective in the marking a difference with almost every product that it launched. The range that they have covered varies quite a large variety. Right
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from the handsets with 30 days battery backup, dual SIM, handsets switching networks (GSM -CDMA) using gravity sensors,aspirational QWERTY keypad handsets to operator branded 3G handsets to the most exciting OMH CDMA Handsets, etc. Every product of Micromax had the potential to grab the attention of media as well as the consumers in a market which is already flooded with mobile phone handsets and a launch is there in every day or two. (Micromax spent heavily on branding during the recent India v SA; Jaypee Infratech Cup) A recent Economic Times report
Channel Differentiation
Micromax has invested Rs100 crore to set up a plant in Baddi in Himachal Pradesh as it feels outsourcing manufacturing completely leaves the door open for supply-side uncertainties. Production will be scaled up from an initial 50,000 per month. If everything goes right, by the third phase in March 2011, the Baddi plant will be making about 500,000 handsets, Jain said. If the plant isnt able to cope with the numbers, the fallback plan is to acquire a facility in South Korea, Taiwan or China, he added. Nokia has a plant in Chennai, established in 2006 at a cost of around $150 million, from where it also exports
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Summary
Till very recently, Micromax was seen as a second grade brand with hardly any brand value. But with the recent reports listing the figures in the companys favour as well as the huge branding done by the company itself along with the interesting product portfolio has taken the brand to a respect position. And the position is still is very promising for the future. For a company which still has not been listed on any exchange, a turnover of about 1500 Cr. can be termed as huge. Certainly the company has the potential to be a threat to the foreign giant as it has been successful in studying the Indian mindset better.
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Bibliography /References
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