A SUMMER TRAINING PROJECT ON STRESS MANAGEMENT IN HCL TECHNOLOGIES LTD .

(SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION (MBA) KURUKSHETRA UNIVERSITY, KURUKSHETRA) PAPER CODE: CP-303 SUBMITTED TO: Mrs. Shilpakhanna Asst. Prof. AIMT. UNIVERSITY ROLL NO: SUBMITTED BY: DIVYA PABBI ROLL NO: 1707 MBA (FINAL)

Session: 2013-2014

SHRI ATMANAND JAIN INSTITUE OF MANAGEMENT & TECHNOLOGY,AMBALA CITY

PREFACE
In present days of industrial working, the objectives of workers and management are not contrary. Everyone come to an industrial undertaking to fulfill individual needs and to earn livelihood. To improve the standards of organization, assessing the Employees performance plays a crucial part.Thisassessment help us to understand the commitment of employees at their work and towards the organizational goals. This also gives an idea to management to identify the training needs and to take better decisions. Considering the above aspectsit is important to study the effectiveness of Performance Management System in Organization, think if this human factor Does not enjoy doing work in Organization or they do not feel comfortable with work or do not get job satisfaction. Naturally it will directly or indirectly affects on their work. Keeping in view different aspects of performance Management System,this study Has been done to know the performance of employees towards marinating Performance Management System in organization.

AKNOWLEDGEMENT
I express my deep and sincere gratitude to Ms.ShilpaKhana,H.O.D.Department of, Sh.ATMANAND JAIN INSTITUTE OF MANAGEMENT AND TECHNOLOGY for giving me an opportunity to do my project work in HCL TECHNOLOGIES LIMITED. It is with profound sense of respect that I wish to take this opportunity to reveal my over whelming gratitude to Mr. Atul Jain, Head of HR Department, HCL TECHNOLOGIES LTD. I extend my sincere thanks to him, who gave permission to do project in his esteemed Organization and for his guidance and co-operation in completion of my project, I take it as a privilege to extend my sincere thanks to all the staff of HCL TECHNOLOGIES Ltd.

DECLARATION
I,DIVYAPABBI,Student of AIMT studying in M.B.A Final Year have under gone summer training in HCL TEHNOLOGIES Ltd for 6 weeks and have submitted a project report on title Training and Development assigned by company for partial fulfillment of degree of M.B.A final year. I solemnly declare that the work by me is original and now copy of it has been submitted to any other the work for an award of any other degree fellowship on similar topic.

CERTIFICATE BY PROJECT SUPERVISOR

This is to certify that Ms.DIVYA PABBI has proceededunder my supervision her summer training project reportonSTRESS MANAGEMENT in H.C.L. TECHNOLOGIES Ltd. the specializationareaHUMAN RESOURCE MANAGEMENT. The work embodied in this report is original and is of the standard expected of an M.B.A. student and has not been submitted in part or full to this or any other university for the award of any degree or diploma. She has completed all requirements of guidelines for Summer Training Project Report and work is fit for evaluation.

SHILPA KHANNA (Asst.Prof. ) AIMT

CHAPTER-1

INTRODUCTION

INTRODUCTION TO INDUSTRY
Aerospace & Defense Energy &Utilitilities Independent Software Vendors Manufacturing Professional Services
.

Server & Storage Engineering and R&D services

Financial Services Media & Entertainment Retail & Consumer Telecom

Consumer Electronics Medical Devices

Travel Transportation & Logistics

HCL TECHNOLOGIES Ltd

Vision & Mission

Vision A global corporation enriching lives and enabling business transformation for our customers, with leadership in chosen technologies and markets. Be the first choice for employees and partners, with commitment to sustainability. Mission We enable business transformation and enrichment of lives by delivering sustainable world class technology products, solutions and services in our chosen markets thereby creating superior shareholder value. Core Values We shall uphold the dignity of every individual We shall honour all commitments We shall be responsible corporate citizens We shall be committed to Quality, Innovation and Growth in every endeavour

STRESS MANAGEMENT IN HCL TECHNOLOGIES Ltd.

Stress management refers to the wide spectrum of techniques and psychotherapies aimed at controlling a person's levels of stress, especially chronic stress, usually for the purpose of improving everyday functioning. ...

Stress management encompasses techniques intended to equip a person with effective coping mechanisms for dealing with psychological stress.
.

Important Stress Causing Issues, Characteristics and Traits

.

Feeling out of control Feeling direction-less Guilt over procrastination or failing to keep commitments More commitments than time Change, especially changes you didnt initiate or institute Uncertainty, an High expectations of self

Best Ways for Managing Stress

Some of the Worlds best ways for Managing Stress are:

Exercise
.

Relaxation and meditation Autogenic training

Biofeedback

Imagery

Meditation techniques Progressive muscle relaxation

.

Yoga
.

Best Ways to Reduce Stress

Realize that there are other people experiencing problems similar to yours. Simplify your life. Manage time and conserve energy. Make time for hobbies, recreational and social activities which will help divert attention away from problems. Follow a regular exercise programme. Practice a relaxation routine involving exercises, breathing patterns and meditations. Seek help from professional organizations or self-help groups which offers support and advice. Try to stay healthy. Avoid drugs and alcohol.

Job Stressors
Uncertainty of employment . Control Workload

 Social environment Physical environment

Stress Management: How to Reduce, Prevent, and Cope with Stress

A. INDIVIDUAL APPROACHES Time Management: An understanding and utilization of basic time management principles can help individuals better cope with job demands. . Relaxation Training: Individuals can teach themselves to relax through techniques such as meditation, hypnosis, and biofeedback. The objective is to reach a state of deep relaxation, where one feels physically relaxed, somewhat detached from the immediate environment, and detached from body sensations. B. ORGANIZATIONAL APPROACHES . Job Redesigning Participative Decision Making Organizational Commitment. Wellness Programmes

CHAPTER-2 RESEARCH METHODOLOGY

Research Methodology
Research Methodology is a way to find out the result of a given problem on a specific matter or problem that is also referred as research problem. In Methodology, researcher uses different criteria for solving/searching the given research problem. Different sources

use different type of methods for solving the problem. If we think about the word Methodology, it is the way of searching or solving the research problem. (Industrial Research Institute, 2010).

OBJECTIVES OF THE STUDY

The objective of study is to identify the existence of workstress in the organization. If YES, then to study the factors causing stress among the employees.

To study the impact and usefulness of Work StressManagement.

To analyze the level of stress among employees in HCL Technologies Ltd. To study the impact of stress on the organization working and employees working. To study the measures adopted for relaxing the employees from stress and to study whether the measures adopted are being followed appropriately in the organization or not. To study the work culture in HCL TECHNOLOGIES Ltd. To suggest some remedial measures to organizations for further improvements.

Research design- meaning and types

The research design is a comprehensive master plan of the research study to be undertaken, giving a general statement of the methods to be used. The function of a research design is to ensure that requisite data in accordance with the problem at hand is

collected accurately and economically. Simply stated, it is the framework, a blueprint for the research study which guides the collection and analysis of data. The research design, depending upon the needs of the researcher may be a very detailed statement or only furnish the minimum information required for planning the research project. In my study I have used Descriptive Research Design.

SCOPE OF STUDY
The present world is fast changing and there are lots of pressure and demand at work. These pressures at work lead to physical disorders. Stress refers to individuals reaction to a disturbing factors in the environment .Hence this study would help the organization to know the factors of stress and to reduce the stress in employees. The research was carried out to define how IT industry should work in terms of managing stress and where the company is lacking for doing the same , in addition what all techniques should be used so that they manage the stress effectively . For conducting the study help of certain tools were taken as journal , net search , filling up of questionnaires and one on one interactions with the senior managers of the organization.

DATA COLLECTION
Data collection is the process of gathering and measuring information on variables of interest, in an established systematic fashion that enables one to answer stated research questions, test hypotheses, and evaluate outcomes. The data collection component of research is common to all fields of study including physical and social sciences, humanities, business, etc. While methods vary by discipline, the emphasis on ensuring accurate and honest collection remains the same. Data collection is defined as the ongoing systematic collection, analysis, and interpretation of health data necessary for designing, implementing, and evaluating public health prevention programs. To develop effective prevention strategies, countries need to improve their information. In particular, countries need to know about the numbers and types of injuries that occur and about the circumstances in which those injuries occur. Such information will indicate how serious the injury problem is, and where prevention measures are most urgently needed.

Primary Data
Primary data means original data that has been collected specially for the purpose in mind. It means someone collected the data from the original source first hand. Data collected this way is called primary data. The people who gather primary data may be an authorized organization, investigator, enumerator or they may be just someone with a clipboard. These people are acting as a witness so primary data is only considered as reliable as the people who gathered it.

Research where one gathers this kind of data is referred to as field research. For example:our own questionnaire.

Secondary Data
Secondary data is data that has been collected for another purpose. When we use Statistical Method with Primary Data from another purpose for our purpose we refer to it as Secondary Data. It means that one purpose's Primary Data is another purpose's Secondary Data. Secondary data is data that is being reused. Research where one gathers this kind of data is referred to as desk research.

Types of data collection tools

Quantitative data can be collected using four main types of surveys: data collection about every unit in a group or population, e.g. if a VET provider collects data about the age of trainees in a class, that would be considered a class census only part of population is approached for data, e.g. if a VET provider Sample collects data about the age of female trainees in a programme, that Survey: would be considered a sample survey of the programme Administrative collected as a result of an organisation's day-to-day operations, e.g. data on enrolment data: usage of a) a regular survey as the core tool b) combining it with inTracer depth discussions with a sample of those surveyed and c) interviewing studies: key informants on particular key issues Census Qualitative data can be gathered in a variety of ways, for example: Questionnaires: Series of questions and other prompts for the purpose of gathering information from respondents, i.e. VET stakeholders Conversation between two or more people where questions are asked Interviews: by the interviewer to obtain information from the interviewee(s) A group of people are asked about their attitude towards a product, Focus groups: service, concept, an idea A group or single learners are asked to perform a specific task or Observation: action. Observations are then made of behaviours, processes, workflows etc, in a real-life situation (e.g. the workplace) Often used to provide context to other data (such as outcome data), Case study: offering a more complete picture of what happened and why

Sample Size
I take the sample size of 100employees in HCL Technologies ltd.

Sampling technique
I have chosen random sampling technique for my study.

Limitation of the survey

i. The questionnaires were filled be 100 employees working in HCL TECHNOLOGIES LTD... So the scope of sample findings was less. The questionnaire was filled by 100 employees of different designations. So the pointof view of employees differs as per their designations.

ii.

iii.

The employees from whom the questionnaires are filled are in a heavy workload so some of the questionnaires filled by the employees who are in stress cannot be called reasonable. The responses of the employees cannot be accurate as the problem of languageand understanding arises. One of the other problems of questionnaire is the cost. Sometimes it may be possible that even by spending so much the result may not be reasonable. Many a times the employees may not be really conscious or may not be bothered about the questionnaire. This may create a problem in the research.

iv.

v.

vi.

CHAPTER-3

DATA ANALYSIS AND INTERPRETATION

DATA ANALYSIS AND INTERPRETATION Q1. Please estimate the average number of hours per week that you work (both on and off site) during term time.
Opinions 40-50 50-60 60-Above Total %age of Respondents 40% 40% 20% 100%

60-Above 20% 40-50 40% 40-50 50-60 60-Above 50-60 40%

INTERPRETATION
About 40%of the employees work under 40-50; few employees work under50-60 and about 20% of the employees work above 60.

Q2. Is work culture supportive in your organization?

Opinions Mostly Sometimes Rarely Total %age of Respondents 60% 30% 10% 100%

Sometimes 10% Mostly Rarely Mostly 60% Sometimes

Rarely 30%

INTERPRETATION
It was found from the employees that the work environment is good in HCL TECHNOLOGIES Ltd. Some feels that the environment is sometimes supportive and Some feels that it is rarely supportive.

Q3. How often you face stress Situation in your organization?

Opinions Mostly Sometimes Rarely Total %age of Respondents 40% 40% 20% 100%

Sometimes 20% Mostly 40% Mostly Rarely Sometimes Rarely 40%

INTERPRETATION
It was found from some the employees that the employees that the stress situation arise mostly in the organization while some of the employees says it arise very rarely in the organization.

Q4Most of your Stress is related to:

Opinions A) Work Environment B)Supervision C)Workgroup D)Social Injustice E)Other Total %age of Respondents 45% 33% 11% 6% 5% 100%

E, 5% D, 6%

C, 11% A, 45%

B, 33%

INTERPETATION
About 43%of the employees say that stress situation arise because of the work environment, 33% of the employees feels that stress situation arise because of the supervision, about 11%of the employees feels that stress situation arise because of the work group and about 6%of the employees feels that stress arise because of social injustice.

Q5. How do you feel while working in the organization?

Opinions Highly Satisfied Satisfied Unable Frustrated Depressed Total
Depressed 5% Frustrated 10% Unable 5% Great 40% Great Satisfied Unable Frustrated Depressed Satisfied 40%

%age of Respondents 40% 40% 5% 10% 5% 100%

INTERPRETATION
Most of the employees feel great while working in the organisation but few employees feels frustrated while working in an organisation.

Q6 Have you taken leave in the past 12 months due to work related stress?
Opinions Yes No Total %age of Respondents 20% 80% 100%

Yes 20%

Yes No

No 80%

INTERPRETATION
Most of the employees are satisfied with the organisation that is why they dont take leave but there are few employees in the organisation who are stressed and take leave.

Q7. Please indicate the changes in the workload during last three years?
Opinions Workload has decreased Remained the same Workload increased Total %age of Respondents 10% 10% 80% 100%

B 0%

10% 10%

80%

INTERPRETATION
Most of the employees feel that workload has increased significantly. Andabout 10% of the employees feel that workload has decreased.

Q8 Maximum Stress in working is related to?

Opinions Dealing with Customers/ Colleagues Administration Need to hit targets/deadlines Long working hours Other Total %age of Respondents 20% 30% 40% 5% 5% 100%

5%

5% 20%

40% 30%

INTERPRETATION
Most of Stress situation arise because of their target achievement. And few workers feels that stress arise because of the long working hour.

Q9 on the part of Support from seniors the stress is related to?

Opinions A)Feeling work not valued B)Lack of management support C)Over competitive culture D)Incentive Policy E)Other Total %age of Respondents 10% 20% 50% 10 % 10% 100%

Sales
A B C D E

10% 10%

10%

20%

50%

INTERPRETATION
About 50% of the employees feels that stress situation arise because of over completion. And about 10% of the employees are stressed because their work is not valued.

Q10. Whom does you report / share if you have any problems in your work?
Opinions Superior Colleagues (discussion) Function Head Head of HR department Total %age of Respondents 10% 20% 50% 20% 100%

Head of HR department 20%

Superior 10% Colleagues (discussion) 20%

Superior Colleagues (discussion) Function Head Head of HR department

Function Head 50%

INTERPRETATION
Most of the employees shares their problems with their functional heads and very few employees share their problems with other superiors.

Q11. How often you face stress situation being taken care off?
Opinions Mostly sometimes rarely never Total %age of Respondents 20% 20% 50% 10% 100%

Mostly

Sometimes

Rarely

Never

10% 20%

20% 50%

INTERPRETATION
Most of the employees feel that their stress situations are discussed by the superiors, some feels that yes their stress situation are taken care off. But some feels that their stress situations are neglected by the organisation.

Q12 How do you handle Stress situations?

Opinions Optimistically With the help of others Depends upon level Total %age of Respondents 40% 40% 20% 100%

Depends upon level 20% Optimistically 40% Optimistically With the help of others Depends upon level With the help of others 40%

INTERPRETATION
About 40% of the employees handle stress optimally. And some of the employees depends on others for handling stress situations

Q13. To what level the Management is effective in handling your Stress situation?
Opinions Completely To a certain extent To a satisfactory level Not at all Total %age of Respondents 40 30 20 10 100

Not at all 10%

To a satisfactory 20%

Completely 40%

Completely To a certain extent To a satisfactory Not at all

To a certain extent 30%

INTERPRETATION
About 40% of the employees feel that stress situations handle by the top management and about 10% of the employees feel that the organisation doesnt take any effective steps for handling stress.

Q14. Does the upper Management pressure is the main reason for stress?
Opinions Yes No Total %age of Respondents 50% 50% 100%

No 50%

Yes 50%

Yes No

INTERPRETATION
About 50% of the employees feel that yes because of the top management stress arise among the employees, but 50% of the employees that stress situation dont arise because of the upper management.

15. Do you feel thats stress affects in a positive way?

Opinions Yes No total %age of Respondents 60% 40% 100%

40%

60%

INTERPRETATION
Most of the employees take stress in a positive way but few employees take stress in a negative way.

Q16.If yes, then it increases the:

Opinions A)Healthy competition B)Increases efficiency C)Boosts morale Total %age of Respondents 60% 20% 20% 100%

20%

20%

60%

INTERPRETATION
Most of the employees think that stress increases the competition spirit in an employees and few thinks that it increases the efficiency and morale.

17. Is job security a problem in this organization?

Opinions Mostly Rarely never Total

%age of Respondents 50% 30% 20% 100%

mostly

rarely

never

20% 50% 30%

INTERPRETATION
About 50% of the employees feels that job security is a problem, 20% of the employees not feels that job security is a problem.

Q18 which techniques are begin used for stress management in HCL?
Opinions A)Conflict resolution B)Meditation or Yoga Workshops C)Cognitive therapy D.) Counselling E.)other total %age of Respondents 50% 20% 15% 5% 10% 100%

5% 15%

10%

50%

20%

INTERPRETATION
Most of the employees feels that most of the stress get reduce with the help of conflict resolution and few feels that stress get reduce with the help of exercise and with other techniques.

Q19. Are you satisfied with the techniques adopted for stress management?
Opinions Yes No total %age of Respondents 70% 30% 100%

Yes

No

30%

70%

INTERPRETATION
Most of the employees are satisfied with the stress management techniques. But few employees are dissatisfied.

Q20.If no then what are the reasons?

Opinions A)Complicated to practised B)Lack of communication C)Lack of conviction D)Other Total %age of Respondents 40% 30% 20% 10% 100%

10% 20% 40%

30%

INTERPRETATION
There are several reasons for dissatisfaction among the employees regarding stress management, but most of the employees feelsthat techniques are difficult to practised.

Q21.Which strategy is used to reduce stress in your organization?

Opinions Physical strategy Environment strategy Skill strategy other total %age of Respondents 40% 30% 20% 10% 100%

19%

14% 57% 10%

INTERPRETATION

Most of the employees feel that organization use physical strategy to reduce stress of the employees, but few employees feels that organization use other strategies to reduce stress.

CHAPTER-4

FINDINGS, CONCLUSION AND SUGGESTIONS

FINDINGS, CONCLUSION AND SUGGESTIONS

FINDINGS
The finding of the present revealed the following . About 60% of the respondent falls under low stress category.

There is in significant relationship between stresses& demographic factors i.e. age, experience & designation.

Respondents who fall under the E2A & E5 grade are 80% stressed in comparison with the other grade. The organization having a very tall structure have 40% of stressed employees

The employees working in the organization gave a 60%of the negative response inanswering the questionnaire.

While considering the point of entertainment it depends upon the mood of the employees. The entertainment considered 50% ultimate tool to reduce stress. It is observed that 90% of the employees are comfortable with the working environment. It has been observed that 40% of the organization has the opinion to take into consideration the employees while implementing the stress management

techniques.

CONCLUSION:
The present study was conducted at HCL TECHNOLOGIES LTD.The aim was to find the stress levels, personality type of the employees. This was done using a detailed questionnaire. The study revealed that fall under low stress category only a small percentage is highly stressed & needed prevailing in the organization to some extent .At the end of the study, we can conclude that through there are signs of stress among the employees & such stress is affecting their behaviors, it can be controlled & reduced effectively. This can be done by giving counseling & incorporating the suggestions given here in at individual & organization level.

SUGGESTIONS:
A Small percentage of the employees did have high stress. Person facing stress at the organizational level of lot of psychological problems inthe form of decreased motivation, absenteeism low productivity targets not being achieving etc. as a reedy for the above said employees facing stressare advised to attend stress management courses which will help them to build coping strategies and cause out their stress. The stress management cause comprise of a package program consisting of: a. Relaxation must be given to the employees. b. Positive outlook towards works / responsibilities. c. Self analysis through personality type tests. d. Inter personal skill development. e. Protection yoga cum meditation must be practiced by the employees. f. Time management should be done by the employees. g. Since T & D job related factors, performance appraisal &jobsatisfaction were perceived stressful by the employees, theemployees should be counseled regarded the matter. h. At the individual level the employees could practice a relaxingholiday (where in quality time is spent with the family) everyfortnight or month. i. Realize excessive use of tea / coffee cigarette is not answer to stress. j. Try to get 6-7 hrs of continuous sleep per day. k. Engaging the bored employees in aerobic exercise, because it stimulates the brain and the body. l. Giving counseling to the employees when the employees face problem because

counseling is the discussion of aproblem that usually has emotional content with an employee in order to help the employees cope with in environment. m. Many tasks can be delegated to subordinates without losing effectiveness so that we can reduce the overload of work.

Questionnaire
Q1. Please estimate the average number of hours per week that you work (both on and off site) during term time. a. 40 50 b. 50 60 c. 60 Above Q2. Is work culture supportive in your organization? a. Mostly b. Rarely c. Sometimes d. Not at all Q3. How often you face stress Situation in your organization.? a. Mostly b. Rarely c. Sometimes d. Not at all Q4. Most of your Stress are related to : a. Work Environment b. Supervision c. Workgroup d. Social Injustice e. other Q5. How do you feel while working in the organization?

a. Great b. satisfied c. Unable to concentrate d. Frustrated e. Depressed Q6. Have you taken leave in the past 12 months due to work related stress? a. Yes b. No

Q7. Please indicate total workload has changed during last three years? a. Workload has decreased b. Remained the c. Same d. Workload increased Q8 Stress is related to Demand? a. Dealing with Customers/ Colleagues b. Administration c. Need to hit targets/deadlines d. long working hours e. other Q9. On the part of support from seniors stress is related to. a. Feeling work not valued b. Lack of management support c. Over competitive/ confrontational institutional culture d. Incentive Policy e. other Q10. Who does you report / share if you have any problems in your work? a. Superior b. Colleagues (discussion)

c. Function Head d. Head of HR department Q11. How often you face stress situation being taken care off? a. Mostly b.rarely c. sometimes d. never Q12 How do you handle Stress situations? a. Optimistically b. With the help of others c.depends upon level Q13. To what level the Management is effective in handling your Stress situation? a. Completely b. To a certain extent c.To a satisfactory d.not at all Q14. Does the upper Management pressure main reason for stress ? a. Yes b. No Q15. Do you feel thats stress affects in a positive way? a. Yes b. No

Q16.If yes, itleads to increase in: a growth of healthy competition b improves efficiency cboost the morale

Q17. Is job security a problem? a. Mostly b. rarely c. never

Q18.stress management techniques a .Conflict resolution b. exercise c. cognitive therapy d. other Q19. Are you satisfied with the techniques adopted for stress management? aYes bNo Q20.If no then what are the reasons? a complicated to practice b lack of communication c lack of conviction d other Q21. Which strategies used for stress management? a Physical b environment c skill d other

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