Data Interpretation Hyundai

1. Do you own a Hyundai car ?
Model Eon Santro I10 I20 Verna Interpretation As from the above graph it is clear that all the respondents are using different models of Hyundai cars Respondent 1 1 7 5 1 Percentage(%) 6.67% 6.67% 46.67% 33.33% 6.67%
Response basing on the performance of the car Respondents 17 76 07 100 Percentage(%) 17% 76% 07% 100%
Excellent Good Fair Total Interpretation
As from the above we can derive that all the respondents are happy with the performance of their car.
Factors influencing customers on the performance of the car Table: Respondents 25 18 17 27 13 Percentage (%) 20% 13.33% 13.33% 20% 33.33%
Driving comfort Mileage Interior & Exterior quality Price All of the above
Interpretation From the above graph it seems that 20% of the respondents are preferring driving comfort , 13.33% of the respondents are preferring mileage , 13.33% of the respondents are preferring Interior & Exterior quality of car , 20% of the respondents are preferring price and 33.33% of the respondents are preferring all the above factors regarding evaluating the performance of the car
Basing on the no of times visited the dealers workshop Table : 5. respondents 45 25 20 10 100 Percentage(%) 45% 25% 20% 10% 100%
Once Twice Thrice More than three times Total
Interpretation From the above graph we can derive that 73.33% of the respondents had visited the dealers workshop only once where as 26.67% of the respondents had not visited the dealers workshop not even once. 2. What was your experience with the service personnel ? Respondents 20 65 15 100 Percentage(%) 20% 65% 15% 100%
Excellent Good Fair Total Interpretation
From the above graph it seems that maximum number of the customers of Lakshmi Hyundai that is 46.67% of respondents feel that the approach of staff during service is good . 33.33% of the respondents feel that approach of staff is excellent and 20% of respondents feel that approach of the staff is fair that is not satisfactory or dissatisfactory 3. How did the service advisors interacted with you when you went for a service ? Very attentively Not attentively To the need Interpretation Respondents 3 5 7 Percentage (%) 20% 33.33% 46.67%
From the above graph we can derive that 20% of the respondents stated that the service advisors are very attentive to them where as 33.33% of the respondents stated that the service advisors are not attentive in attending them at the time of servicing their car and 46.67% of the respondents stated that the service advisors attended them as per the need. 4. Were the repairs done to your satisfaction ? Respondents 13 02 Percentage (%) 86.67 % 13.33 %
Yes No Interpretation
From the above graph we can derive that 86.67 % of the respondents stated that the repairs were done to their satisfaction where as 13.33 % of the respondents stated that repairs were not done to their satisfaction.
Was the car delivered at the time assured Respondents 80 20 Percentage (%) 80 % 20%
Yes No
Interpretation From the above graph we can derive that 80% of the customers stated that car is being delivered in time as assured at the time of taking for service where as 20% of the customers stated that car was not delivered at the time assured Were all the repairs and charges informed to you during job card opening are same as in the bill or excess Respondents 70 30 Percentage (%) 70 % 30 %
Yes No
From the above graph we can derive that 70 % of the customers stated that the repairs mentioned at the time of opening a Job card are same as at that at the time of delivery where as 30 % of respondents stated that some extra repairs were done apart from the repairs mentioned in the job card .
In case of excess , were they informed you the reasons
Yes No
Respondents 30 00
Percentage (%) 30% 0%
Interpretation From the above graph we can derive that 30% of the respondents stated that the proper explanation was given regarding the excess repairs done to the car which were not mentioned prior to the customer .
Were you invited to the free check up camps conducted by the dealer (Lakshmi Hyundai ) ? Respondents 65 35 Percentage( % ) 65 % 35 %
Yes No Interpretation
From the above graph we can derive that 13.33 % of the respondents stated that there were informed regarding the free check up camps by the sales executives where as 86.67 % of the respondents stated that there were not given information regarding the free check up camps conducted by the dealer ( Lakshmi Hyundai ) .
Would you recommend the services of Lakshmi Hyundai to your friends and relatives Respondents Yes No
Excellent Good Fair Total Number of Respondents 30 50 20 100 Percentage ( % ) 30% 50% 20% 100%
Percentage ( % )

Data Interpretation Hyundai

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Data Interpretation Hyundai

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1. Do you own a Hyundai car ?

Excellent Good Fair Total Interpretation

Once Twice Thrice More than three times Total

Excellent Good Fair Total Interpretation

In case of excess , were they informed you the reasons

Percentage (%) 30% 0%

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