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    Salutations (All Formal) : When You Don't Know The Person's Name When You Know The Person's Name or Group

    Uploaded by

    Anonymous H9n5g3aaCE
    This document provides templates for formal and informal language to use in various types of business correspondence including opening emails, attaching files, making inquiries, providing updates, requesting actions, making and confirming appointments, apologizing, and closing emails. It includes language for situations such as requesting information, responding to inquiries, informing others, and giving good or bad news. Templates are given for situations like complaints, cancelling appointments, and friendly endings. Both formal and informal options are presented for most categories to allow tailoring the language to the level of formality needed.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Salutations (All Formal) : When You Don't Know The Person's Name When You Know The Person's Name or Group

    Uploaded by

    Anonymous H9n5g3aaCE
    337 views4 pages
    This document provides templates for formal and informal language to use in various types of business correspondence including opening emails, attaching files, making inquiries, providing updates, requesting actions, making and confirming appointments, apologizing, and closing emails. It includes language for situations such as requesting information, responding to inquiries, informing others, and giving good or bad news. Templates are given for situations like complaints, cancelling appointments, and friendly endings. Both formal and informal options are presented for most categories to allow tailoring the language to the level of formality needed.

    Original Description:

    Email Phrases

    Original Title

    Email Phrases

    Copyright

    © © All Rights Reserved

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    This document provides templates for formal and informal language to use in various types of business correspondence including opening emails, attaching files, making inquiries, providing updates, requesting actions, making and confirming appointments, apologizing, and closing emails. It includes language for situations such as requesting information, responding to inquiries, informing others, and giving good or bad news. Templates are given for situations like complaints, cancelling appointments, and friendly endings. Both formal and informal options are presented for most categories to allow tailoring the language to the level of formality needed.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    337 views4 pages

    Salutations (All Formal) : When You Don't Know The Person's Name When You Know The Person's Name or Group

    Uploaded by

    Anonymous H9n5g3aaCE
    This document provides templates for formal and informal language to use in various types of business correspondence including opening emails, attaching files, making inquiries, providing updates, requesting actions, making and confirming appointments, apologizing, and closing emails. It includes language for situations such as requesting information, responding to inquiries, informing others, and giving good or bad news. Templates are given for situations like complaints, cancelling appointments, and friendly endings. Both formal and informal options are presented for most categories to allow tailoring the language to the level of formality needed.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    Opening sentences (all formal)

    Replying to an email Giving a Reason


    Thank you for your email dated March 2
    nd
    I am writing to
    Thank you for your email on 2
    nd
    of March clarify confirm inform you
    Thank you for your email follow up on let you know reply to
    request thank you update you



    Attaching Files (all formal)
    Sending Attachments When attachments fail
    I am attaching I am afraid you forgot to attach the file
    I have attached I am afraid I cannot open the attachment
    Please find attached Could you send the file again in.format, please?
    I am sending.as an attachment



    Making Enquiries (requesting information)
    Formal Informal
    I am interested in receiving information about I am interested in finding out about
    I would like to receive I would like to get
    Could you please send me? Can you please send me?/Please send me
    Would you be able to. Can you.
    I would appreciate a reply as soon as possible Please answer asap

    Salutations (all formal)
    When you dont know the persons name
    When you know the persons name or
    group
    Dear Sir or Madam Dear Mr./ Mrs./ Ms./
    To whom it may concern Dear John/ Jane/all
    Hello Hello Pat/all
    Good morning/ Good afternoon/ Good evening Good Morning/afternoon/ evening John/all
    Replying to enquiry (answering questions)
    Formal Informal
    Thank you for your interest in Thanks for asking about
    I am pleased to send you I will send you
    Please see the requested information I have attached the information
    We/I hope you find this satisfactory We/I hope you are happy with
    Delayed: Your request is being processed Delayed: We are working on your request.


    Informing (Updates)
    Formal Informal
    I would like to inform you of I want to let you know
    I am writing to tell you about/let you know Heres the low down
    I hope you found this helpful I hope that helped
    If you need more information, do not hesitate to ask Let me know if you need anything else


    Requesting Action
    Formal Informal
    Have you..? Have you.yet?
    Could you send.to me by please? Can you send to me by.please?
    I would appreciate.. by. I need ... by
    Please contact.. Get in touch with.
    Please update me on. Keep me posted.


    Making Appointments
    Formal Informal
    I am writing to make an appointment for Can we meet onat.?
    I am writing to make an appointment on How/What about at?
    Will .at. be convenient for you? What works best for you?





    Confirming Appointments
    Formal Informal
    I am writing to confirm our appointment on Just writing to confirm our meeting on
    Tuesday would be fine with me Tuesday works for me
    Looking forward to seeing you onat See you onat
    Please send me an email by to confirm our meeting Just email me back if works for you
    Please contact our office to confirm our meeting Just call the office to confirm the meeting



    Changing Appointments
    Formal Informal
    I am unable to attend the meeting on I cant make the meeting on
    Unfortunately I need to postpone the meeting until Sorry but I need to put the meeting off until
    I am writing to cancel our meeting on because I need to call off/cancel our meetingbecause
    Unfortunately I cannot attend on can we
    reschedule for
    doesnt work for me...how about



    Giving good news
    Formal Informal
    I am pleased to inform you I am happy to tell you
    You will be delighted to hear You will be happy to hear



    Giving bad news
    Formal Informal
    I regret to inform you Sorry to tell you
    Unfortunately. Im sorry, but
    I am afraid that I am afraid that




    Complaints
    Formal Informal
    I am writing to bring to your attention Im writing to complain about
    We are not satisfied by We are not happy about


    Apologizing
    Formal Informal
    I do apologize for the delay in replying Sorry for not getting back to you sooner
    I apologize for not replying in a timely manner Im sorry this is late
    I am afraid I cannot help you with Sorry but I cant help you with
    We must apologize for We are sorry for
    We deeply regret We are really sorry
    My sincere apologies (closing) I am really sorry
    We apologize for any inconvenience caused Sorry if this was a problem for you
    Please except our apologies for We are really sorry for

    Friendly Endings
    Formal Informal
    I look forward to hearing for you Talk to you later
    Hope to hear from you soon Talk to you later
    I would appreciate a reply as soon as possible Let me know ASAP
    Do not hesitate to contact us should you need
    further information/assistance
    Let us know if we can help
    Please let us know if we can help you further Let us know if we can help you more
    Thank you for all you cooperation on this matter Thanks for helping
    Hope all is well with you Hope youre well
    Have a nice day/weekend Have a good day/weekend



    Closings
    Formal Informal
    Yours sincerely/ truly Sincerely/ Truly
    Kind/Best regards Regards
    Best wishes All the best

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