Hotel Terminologies

Room Status terminologies

Occupied : A guest is currently occupied in the room
Stayover: The guest is not expected to check out today and will remain at
least one more night.
On-Change: The guest has departed, but the room has not yet been
cleaned and ready for sale.
Do Not Disturb: The guest has requested not to be disturbed
Cleaning in progress: Room attendant is currently cleaning this room.
Sleep-out: A guest is registered to the room, but the bed has not been
used.
Skipper: The guest has left the hotel without making arrangements to settle
his or her account.
acant and ready: The room has been cleaned and inspected and is ready
for an arriving guest.
Out o! Order "OOO# : Rooms kept under out of order are not sellable and
these rooms are deducted from the hotels inventory. A room may be out-of-
order for a variety of reasons, including the need of maintenance,
refurbishing and extensive cleaning etc.
Out o! Service " OOS #: Rooms kept under out of service are not deducted
from the hotel inventory. This is a temporary blocking and reasons may be
bulb fuse, T remote not working, !ettle not working etc. These rooms are
not assigned to the guest once these small maintenance issues are "xed.
$ock out: The room has been locked so that the guest cannot re-enter until
he or she is cleared by a hotel o#cial.
DNCO "did not check out#: The guest made arrangements to settle his or
her bills $ and thus not a skipper%, but has left without informing the front
desk.
Due Out: The room is expected to become vacant after the following guest
checks out.
Check-Out: The guest has settled his or her account, returned the room
keys, and left the hotel.
$ate Check out: The guest has requested and is being allowed to check out
later than the normal & standard departure time of the hotel.
Single: A room assigned to one person. 'ay have one or more beds.
Double: A room assigned to two people. 'ay have one or more beds.
Triple: A room assigned to three people. 'ay have two or more beds.
%uad: A room assigned to four people. 'ay have two or more beds.
%ueen: A room with a queen si(ed bed. 'ay be occupied by one or more
people.
&ing: A room with a king si(ed bed. 'ay be occupied by one or more people.
T'in: A room with two twin beds. 'ay be occupied by one or more people.
Double-double: A Room with two double $or perhaps queen% beds. 'ay be
occupied by one or more person.
Studio: A room with a studio bed- a couch which can be converted into a
bed. 'ay also have an additional bed.
(ini-Suite or )unior suite: A single room with a bed and sitting area.
)ometimes the sleeping area is in a bedroom separate from the parlor or
living room.
Suite: A parlor or living room connected with to one or more bedrooms.
Connecting rooms: Rooms with individual entrance doors from the outside
and a connecting door between. *uests can move between rooms without
going through the hallway.
*d)oining rooms: Rooms with a common wall but no connecting door.
*d)acent rooms: Rooms close to each other, perhaps across the hall.
Hotel +illing ,nstruction codes:

Short Code Description

+, +ill ,irect
+T- +ill To company
./0/ /nternet
12,R3 1aundry
45A 4ay 5wn Account
4R64A/, 4re 4ayment done
-T- -harge to -ompany
-TA -harge to Travel Agent
-T-- -harge to -redit -ard
+TTA +ill to Travel Agent
R, Rest ,irect
,4'T ,irect 4ayment
-- -redit -ard
T61 Telephone -alls
TR2)0R Airport Transfer
A11-7*) All charges to
,64 ,86 ,eposit ,ue
-51-7R -ollect voucher
R' Room
R' +T- Room +ill to -ompany
R' +TTA R, Room +ill to Travel Agent Rest ,irect
+0)T +reakfast
'6A1) All meals
6+ 6xtra +ed
64 6uropean 4lan
-4 -ontinental 4lan
'A4 'odi"ed American 4lan
6+T- 6ntire +ill to -ompany
R+T- Room 5nly +ill to -ompany
19 1iquor
0, 0ood
+ +everage
)' )mokes
1, 1aundry
&ey terms or )argons used in hotel -ront o.ce department

*merican /lan "*/# - A billing arrangement under which room charges
include the guestroom and three meals, Also called as full board & full
pension.
0uropean /lan "0/# - A billing arrangement under which meals are priced
separately or room only plan
(odi1ed *merican /lan "(*/# - A billing arrangement under which the
daily rate is including room and two meals, generally +reakfast and dinner.
Continental /lan " C/ # - 5ne of the most common & preferred billing
arrangement which includes room and continental breakfast.
Rack Rate - The published tari: for each room type & category in a hotel.
$og +ook - 1ocated at reception containing instructions&information&
happenings & handover of the day to know of.
Registration Card- A printed form for a registration record, /n most
countries the guest;s signature on a registration card is required by law.
Reservation Status - An indicator of a room;s long term availability for
assignment.
Room Rate - The price a hotel charges for overnight accommodations.
Skipper - A guest who leaves with no intention of paying for the room.
Scanty +aggage - A guest who checks in to the hotel with very less or no
luggage.
2alk -in - A guest who arrives at a hotel without a reservation.
2alking - Turning away a guest who has a reservation because of a lack of
room availability.
Due outs - *uests expected to check out on a given day who have not yet
done so.
Credit limit 3 house limit - A limit assigned by the hotel to guest or
company accounts.
4pselling - A sales technique whereby a guest is o:ered a more expensive
room than what he or she reserved or originally requested, and then
persuaded to rent the room based on the room;s features, bene"ts, and his
or her needs.
+lock - An agreed-upon number of rooms set aside for members of a group
planning to stay in a hotel.
+ook - To sell or reserve rooms ahead of time.
Con1rmation Number - A code that provides a unique reference to a
reservation record and assures the guest that the reservation record exists.
Con1rmed +ooking - .hen Reservation is guaranteed with -redit card,
,eposit, -ompany & TA voucher etc.
Tentative +ooking - .hen reservation is waiting bookers con"rmation.
2aitlisted +ooking - Reservation kept on hold due to hotel over
Cut-o5 date - The date agreed upon between a group and a hotel after
which all unreserved rooms in the group;s block will be released back to the
general availability.
Cancelation date - /ndicates the date when the reservation was manually
canceled.
No-Sho' - A guest who made a room reservation but did not register or
-heck in.
$ong Stay - A *uest who stays more than certain number of days, 6g< 'ore
than = days etc.
Overbooking - accepting more reservations than there are available rooms.
2ash do'n - +locking fewer rooms than the number requested by a group,
based on previous group history.
6uest Cycle - A division of the >ow of business through a hotel that
identi"es the physical contacts and "nancial exchanges between the guests
and the hotel.
6uest -olio - A form $paper or electronic % used to chart transactions on a
account assigned to an individual person or guest room.
$ate Charge - A transaction requiring posting to a guest account that does
not reach the front o#ce for posting before the guest had checked out or
done the "nal settlement.
6lobal Distribution System "6DS# - A distribution channel for reservations
that provides worldwide distribution of hotel reservation information and
allows selling of hotel reservations around the world, usually accomplished
by connecting the hotel reservation system with an airline reservation
system $ 6g - Amadeus, )aber, *alileo&Apollo or .orldspan %
/(S - 4roperty 'anagement )ystem
T* - Travel Agent who receives commission for the bookings.
OT* - 5nline Travel Agents
oid - Reversal of -harges which was posted on the same day
*llo'ance - Reversal of charges which was posted before current system &
4') date.